SKILLS TO

SUCCEED
ACADEMY
Interactive, online employability
training program.

ACTIVITY
PACK
Success in
Work 6
Getting to Know
You

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GETTING TO KNOW YOU

This pack contains four activities to help you apply what you have learned in the
‘Getting to Know You’ module.
In Activity 1 you will look at how to respond to different work situations to build
relationships.
In Activity 2 you will apply your understanding of boundaries, communication, and trust.
In Activity 3 you will use your knowledge of the right place, right time, right way
approach.
In Activity 4 you will improve your teamwork skills.

THE KEY THINGS TO REMEMBER ARE:

When building relationships at work:

1. Remember that relationships are important, and you’ll need to work at

them.
2. There are boundaries around what is or is not acceptable in the
workplace.
3. Before you communicate with a colleague, always ask yourself:
o Is this the right place?
o Is this the right time?
o Is this the right way?
4. Remember, there are three things that will help you: trust, boundaries,
and communication. Trust will build over time if you are consistent in
doing what you say you will do. Once you establish a trusting
relationship, boundaries and communication may change.
5. When working in teams, remember:
o Be positive and open about other people’s ideas and contribute new
ideas as well. Provide constructive feedback to others where
appropriate.
o Listen more than you talk. Do not talk over others or interrupt them.
o Make sure goals are clear and everyone knows what they are
responsible for doing.

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ACTIVITY 1: WHAT WOULD YOU DO?

In work environments, situations can occur where you have to make a decision based
on what will help you build relationships, as opposed to what your instinct may tell you.
Describe how you would approach the situation below to help build relationships at
work. Discuss your answers with your advisor.

HOW SHOULD YOU RESPOND AND

SITUATION
WHY?

I will politely ask them about their work, and if it is

A manager tells you to stop doing your
essential, I will inform them that I will finish my task
task and finish their work instead by first before doing their task. But, if it is urgent and
2pm. Then she walks away. crucial, I will prioritize the important one foremost.

You are speaking to a colleague, who I will consider their feedback since it is
compliments you on your work and the also for my own benefit at work, but I will
speed at which you picked up on ask them to expound further on what
things but mentions that you may aspect of my clothing I need to change.
need to reconsider the way you dress This will give me an insight into the
for work. things I need to improve in my outfits.

I will do the task. However, i will tell my supervisor first

Your supervisor asks you politely to that I am not familiar with the task, which may affect the
take on a new task that you don’t quality of the output. This is to inform them about the
know much about. possible outcomes and give them time to reconsider.

The above situations are all examples that may cause an emotional response when you
encounter them in the workplace. You may think it’s rude that your manager tells you to
do their work and then walk away without another word of explanation. This may make
you angry. If your responses show that you are angry or frustrated, remember that you
may have to adjust your behaviour and attitude to remain professional.

ACTIVITY 2: BOUNDARIES, COMMUNICATION AND TRUST

Applying your understanding of boundaries and your communication skills will help you
build trust in your relationships. Complete the activities below to understand boundaries
in communication and where, when, and how it is best to say something.
Imagine a colleague says this to you at work: “I saw you at the music festival this
weekend! How many artists did you listen to?”

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How should you respond? Look at the options in the table and decide if they are:
A. Not appropriate for a work environment
B. Safe in any workplace
Mark the responses with the correct letter.

WHICH RESPONSE? A/B

1. Hi! I had a great time as well. How about we catch up

after work? I’ll tell you about it!
B

2. It was great. I am still feeling the effects now and

wish I could go back to bed. Hopefully nobody will A
notice.

3. I saw you as well! You seemed to be getting a bit

friendly with one person! Who was it? Tell me A
everything.

4. I had so much fun. I want to go back next year. B

5. I watched every band I could. I was up all night. I
think I got a bit carried away with myself.
A
Suggested answers: 1.b 2.a 3.a 4.b 5.a

The answers above are suggested answers. You might find that your workplace is more
relaxed or strict about what is considered acceptable. Make sure you pay attention to
how people interact and what they talk about in your workplace and think about your
responses, always.

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ACTIVITY 3: RIGHT PLACE, RIGHT TIME, RIGHT WAY

You may have noticed from Activity 2 that some things are best discussed outside the
workplace or at a different time with colleagues.
Knowing when it is the right place, the right time and the right way to say something will
often give you all the tools to help you communicate within boundaries.
In this activity, read the statement on the left and think about the situation. Consider if
the example is the right place, the right time, or the right way. Mark each box with a
‘Yes’ or ‘No’.

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RIGHT RIGHT RIGHT

SITUATION PLACE TIME WAY

A B C

No No No
1. You are waiting for a colleague to
provide you with a piece of work that
you need to complete your own
work. Your colleague tells you he is
running late, which will make you
late. You tell him in front of other
colleagues to hurry up or you will
report him to the manager for being
slow.

Yes Yes No
2. You are in the cafeteria during lunch
talking to a colleague you just met.
They are asking about the things you
did on the weekend, you talk loudly
about what you did and show them
pictures on your phone.

Yes No Yes

3. A new internal position opens up at

work and you are really interested in
it. Your manager is at their desk but
is about to lead a meeting. You ask
politely if you can talk to them about
the position.

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RIGHT RIGHT RIGHT

PLACE TIME WAY
SITUATION
A B C

No No No
4. The same shift you usually take off,
a colleague has taken off without
asking you first. You tell them while
you’re surrounded by customers
that you think they should have
asked you first.

Yes Yes
5. At the end of your weekly meeting
with your manager you ask politely if
it would be ok to take a week off Y e s
work in two months.

5.A: Yes, B:Yes, C: Yes

4.A: No, B: No, C: No

3.A: Yes, B: No C: Yes

2.A: Yes, B:Yes, C: No

1.A: No, B: No, C: No

Suggested Answers:

ACTIVITY 4: WORKING IN TEAMS

Teamwork is present in almost every job, so it’s important to be a team player. You
should always make sure you are doing what you need to do to support and better the
team.
Based on what you have learned in the module, think about your experience being part
of a team (inside or outside work), and the teamwork skills you contributed.
Write down as many Dos and Don’ts that you can think of regarding teamwork. If
possible, try this activity with someone else to see if you can come up with more ideas.
Here is an example to help you begin:

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DO DON’T

Listen more than you talk. Speak over other people.

Speak professionally. Have personal conversations.

Ask questions when needed. Be afraid to ask questions.

Be open-minded. Be close-minded.

Share your suggestions, insights or Be nervous.

feedbacks.

Respect everyone's opinion. Ignore your colleague's feelings

Accept your own mistakes. Blame others for your mistakes.

Be positive and optimistic. Be negative and pessimistic.

Cooperate to your teammates. Isolate yourself.

Create a sensible goal. Delay your tasks.

REMEMBER

These Activity Packs are yours to keep. Make sure you review them regularly and
keep them updated.
You can also discuss them with advisors, friends, family and anyone else you trust
to give you valuable feedback.

For any questions or concerns on the context, please email us at

[email protected]

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Copyright © 2019 Accenture. All rights reserved.

Skills to Succeed Academy, www.s2sacademy.ph. Page | 9
No unauthorized copying or distribution
Copyright © 2019 Accenture. All rights reserved.
Skills to Succeed Academy, www.s2sacademy.ph. Page | 10
No unauthorized copying or distribution