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Participate in Work Place Communication

This document outlines the skills and knowledge required to effectively communicate in a workplace setting. It discusses obtaining and conveying relevant information from appropriate sources using questioning, active listening, and speaking skills. It also covers participating in workplace meetings by expressing opinions, listening to others, adhering to protocols, and interacting courteously. Finally, it addresses completing relevant work documents like forms accurately and recording workplace data. The goal is to gather, interpret, and convey information as required for the job.

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Ashenafi Abdurkadir
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55 views3 pages

Participate in Work Place Communication

This document outlines the skills and knowledge required to effectively communicate in a workplace setting. It discusses obtaining and conveying relevant information from appropriate sources using questioning, active listening, and speaking skills. It also covers participating in workplace meetings by expressing opinions, listening to others, adhering to protocols, and interacting courteously. Finally, it addresses completing relevant work documents like forms accurately and recording workplace data. The goal is to gather, interpret, and convey information as required for the job.

Uploaded by

Ashenafi Abdurkadir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BASIC ACCOUNT WORKS

PARTICIPATE IN WORKPLACE
COMMUNICATION

Level II

BUF BAW2 11 0812

Prepared by Alelign Asrat


Shashemene
July 2014
Participate in Workplace Communication
BUF BAW2 11 0812

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey
information in response to workplace requirements.

1. Obtain and convey workplace information


1.1 Accessing Specific and Relevant Information from Appropriate Sources
Appropriate sources
1. Team members
2. Suppliers
3. Trade personnel
4. Local government
5. Industry bodies
1.2 Using Effective Questioning , Active Listening and Speaking Skills to Gather and
Convey Information
1.3 Using Appropriate Medium to Transfer Information and Ideas
Medium
 Memorandum
6. Circular
7. Notice
8. Information discussion
9. Follow-up or verbal instructions
10. Face to face communication
1.4 Using Appropriate Non- Verbal Communication
1.5 Identifying and Following Appropriate Lines of Communication with Supervisors and
Colleagues
1.6 Using Defined Workplace Procedures for the Location and Storage of Information
Storage
 Manual filing system
 Computer-based filing system
1.7 Carrying out Personal Interaction Clearly and Concisely

2. Participating in Workplace Meetings and Discussions


2.1 Attending Team Meetings on Time
2.2 Expressing clearly Own Opinions and Listening those of Others Without
Interruption
2.3 Consisting Meeting Inputs with the Meeting Purpose and Established Protocols
Protocols
 Observing meeting
 Compliance with meeting decisions
 Obeying meeting instructions obey
2.4 Conducting Workplace Interactions in a Courteous Manner
Workplace interactions
 Face to face

Prepared by Alelign Asrat LII UC11 2


 Telephone
 Electronic and two way radio
 Written including electronic, memos, instruction and forms, non-verbal including
gestures, signals, signs and diagrams
2.5 Asking and Responding to Questions about Simple Routine Workplace Procedures
and Matters Concerning Working Conditions of Employment
2.6 Interpreting Implementing Meetings Outcomes

3. Completing Relevant Work Related Documents


3.1 Completing Range of Forms Relating to Conditions of Employment Accurately and
Legibly
Forms
 Personnel forms,
 telephone message forms,
 safety reports
3.2 Recording Workplace Data on Standard Workplace Forms and Documents
3.3 Using Basic Mathematical Processes for Routine Calculations
3.4 Identifying and Acting Properly upon Errors in Recording Information on Forms/
Documents
3.5 Completing Reporting Requirements to Supervisor According to Organizational
Guidelines

Critical Aspects of Competency


Assessment requires evidence that the candidate:

 Prepared written communication following standard format of the


organization
 Accessed information using communication equipment
 Made use of relevant terms as an aid to transfer information effectively
 Conveyed information effectively adopting the formal or informal
communication

Prepared by Alelign Asrat LII UC11 3

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