Instructions with FB:

Hi, I came across your store while skimming through a Shopify store database then went on to your Facebook page and checked your ad library and I really like the idea behind your product.
Order#15068 & 14785 is still unfulfilled
did you reship the order#11750
I’d love to help you run your store by managing the daunting, time-consuming tasks for you like order fulfillment, contacting suppliers, customer service, refunds, cancellation handling, and interacting with your social media customers to name a few.
[email protected]
That will give your customer base a sense of authenticity, care, and trust that will always be associated with your brand.

In addition to ensuring the fastest delivery of the products and top-notch customer service and issues handling for your customers.

Not to mention the great amount of time saved from your end by delegating these tasks which you can reinvest in scaling your ads, testing out more creatives and audiences, or even testing out new products to drive more traffic and bring in more profit.

We can discuss the details in a way that is more suitable for your time, of course, but I wanted to see first if this is something you’d be interested in.

If so, how would you like it if I send you more details about proceeding to the next step

ORDERS
 When is my order coming?
a. Order take around 10-15 days with the expedited shipping option. We process all orders within 24-48 hours. Here is your tracking number:To find tracking number
1. Search order number or name (ask customer if you don’t have)
2. Use our tracking function: https://shoptechnologyco.com/tools/track-your-order?number=
3. Alternative use this site – CAUTION DO NOT GIVE THEM THIS EXTERNAL LINK.

It’s not an apple watch but has a same feel and look like apple watch series 5

Where is this coming from?

We are based in Canada and have warehouses here, in the USA, and internationally.it will be delivered in 15-25 days. We ship globally.

We are not accepting PayPal payments right now you can pay by visa card, credit card or by AMEX all the payments are SSL encrypted if your order does not arrive we will refund you

 This tracking needs 5-7 days and sometimes 7-10 days to be updated it's been shipped out that's why it has a tracking number just tracking is not updated. so let me know if it's not trackable after 10 days thanks

Any other country say “Your National based Carrier”

I did not receive my tracking or order information

Did you check your junk or spam inbox?

ii. If customer replies yes and its not there. Verify whether or not the email is correct

When will your orders ship

Within 24-48 hours we process all orders. You will receive the tracking number in your email if it’s not there please check your junk or spam folder.

Why is your order taking so long?

Thank you for your order, due to shipping lead times and customs. It requires around 15-20 days for it to ship. We will work with our shipper to see if theres any way to get this faster but at this time the lead time is 15-20 days.

If you track the order and it has been around 25-35 days. Tell them that you will call the shipper to sort out the situation (You don’t have to call). Provide them an update on the ETA and the tracking number and a date that they will expect – you can obtain this from our tracking site.

b. Try to blame the shipper for being late and state that we are trying everything we can to solve your issue. Also state that the item is stuck in customs and is attempting to be pushed through/processed
c. Once they ask you what the shipper said, you can say something like this:
i. They gave me an answer and they stated its stuck in customs. But said by next week, they will have an update on their system. If we can't sort it out, i'll provide some sort of refund for this inconvenience. I'm really sorry! Thank you for your
patience.
d. Often they are worried they won’t get it. So 1) assure them that they will receive their order 2) We will provide a refund if the order is lost

Customer Service

1. Language not in english. Use google translator and translate the message and respond .

2. Did the payment go through?

a. Question: Hello! Im trying to buy one of the smart watch, i filled everything, i pressed pay and something went wrong because it said my card is declined but I saw in my bank account and my card pass that means I pay for the watch? Or whats going on?
b. Answer: Hello, I looked into this and it was declined because your bank declined it. Could you call them to resolve this issue?
 I confirmed that no charges will be made as it did not go through. It's only temporary and will not actualize.  I checked with our payment processor and confirmed that we cleared up any issues on our end.

3. I want a refund
Are you able to cancel the other one? We can provide it for cheaper. We provide a warranty and fully trackable order upon shipping. We guarantee all of our products and provide 24/7 support. Could you consider?
a. Can you advise the reason for refund?
i. If it is too expensive: Why it is too expensive. Understand the problem and solve. If they stated they found another product at a similar price, tell them that our product is different
1. E.g. We found the same watch at a cheaper price. You can tell the customer that the straps are interchangeable and the watch is the same as Series 5.
Pick up:
Pick up locations are here:
http://en.4px.com/index.php/contact-us.html?fbclid=IwAR2Oxd3Jbfi_QIxW2jayKyXhWnaqHmLcTE6ikwV4hrY_tBMWxsk4om79Vcw

ii. If they don’t want it anymore and do not provide reason

1. Check if it has been shipped. If it has been shipped tell them that since its been already shipped, we can only provide a full refund once you return back
a. If they do not agree, tell them that “you will receive a refund and also a watch, can you share how that is fair for you and myself?”
iii. I will manage and authorize the refunds if we cannot resolve.
4. How do I get my money back? This is taking too long
a. Hi, we will refund you if the item does not arrive. There is no risk of you losing your money. This will arrive 100% we are helping you sort of the issues now. (Provide tracking link and also ETA)

5. Item is broken
a. Please send video of the system not working. We will provide a solution to either replace or refund.

6. When customers complain about being over charged or if it doesn’t match – currency:
Our site is denominated in $USD, this means that all charges are invoiced in Dollars. We only affix to this currency to manage global currency fluctuations. We offer visibility into currency conversion by clicking the “$” on the top right corner. We also provide visibility at checkout where
this states “USD”

We try to make this as easy as possible for our customers.

7. Why are there delays in shipping?

a. We are experiencing some delays in shipping, we provide full tracking details and assure that your package will arrive. Slight delays might happen as there are not as many carriers nor are they delivering as often. You will receive this soon! We are working very hard
to make sure this arrives as soon as possible. Thank you!

Tracking has stopped:

This is updated every 3-4days, if it has stopped it means its in transit

Where is my order?
Hello Ang,
it will take 15-25 days after shipping 
http://parcelsapp.com/en/tracking/RB286054304TW 
keep following the tracking here for an update it will be there soon. Thanks 
Regards,
Ray

i.

You should be able to track it within the next 2-3 days. There are system delays. Should be working very soon. Your order has shipped and protected with our 60 day insurance, rest assured.

VideoGuide:https://www.youtube.com/watch?v=jwU5xQiaq74&t&fbclid=IwAR1yoGVxt0wUrk0VpODm3dsmJB5xMHkRR3bW4s7BzpXCqJ8UeQzOp6ySjwA

Upgraded Watch:

if you are interested in the $49.99 one, this is the one that you cannot dial out means no calling function and it has less applications. The $59.99 one is the upgrade with calling function.
https://shoptechnologyco.com/collections/watches/products/aluminium-case-with-sport-band-for-iphone-or-android
1. What size is the watch?
a. 40/44mm is the width of the strap,150-200m long, 1.54" screen size and it fits all wrist sizes from small to large as it is customizable straps for both the silicone and steel.
The 44 mm watch has a height of 1.73” (44 mm), width of 1.5” The screen size is 1.78”
(40 mm watch), width of 1.34” (34 mm) The screen size is 1.533” (39 mm)
Not trackable:
Please check again in 24-48 hours, we are fixing it and this is being escalated. Note that it has shipped and will arrive in the estimated time... I am fixing it now so that you can see it on your end.Thanks
App to download in watch:
Yes, there is an app that is downloadable on play store and app store. Our best seller: https://shoptechnologyco.com/products/aluminium-case-with-sport-band-for-iphone-or-android

2. Does this work with Android or Apple? Version x…

Yes, this watch is 100% compatible with all androids and apple models. It connects directly to your apple or android device.
Supported Languages:
English, Russian, Portuguese, Spain, German, French, Italian, Japanese, Korean, Simplified Chinese, Traditional Chinese

Returns:

sorry we do not cover returns we borne all the shipping costs to deliver just like that customer is responsible for paying the shipping cost to return in any case either for a replacement or for a refund. Thanks

Does it have THIS game?

a. Check 821 game list to see if it has it for the SNES
b. Check 621 game list to see if it has it
i. If it doesn’t have the games for both check the upgraded version
c. Check Upgraded SNES list to see if it has it pertaining to SNES
d. NOTE: IF it doesn’t have it, do not reply to comment, just message them directly and respond to the comment saying that “Yes, we have DM’d you, for more details!”
i. Or you could respond with Yes, please check out the game list on our site: (ENTER SITE

we are 100% legitimate and ensure all orders are received we have order protection on all orders we provide end to end tracking for all the orders if the order does not arrive we will refund you

did not cancel order:

 We can only cancel within 4 hours of ordering.
We already shipped and processed your order at the time you sent your email.
Let us know when it is received. We can facilitate a return once it is

1. Why did my order ship from China?

a. Although we are based out of Canada, we leverage a global network of warehouses. To expedite your order, we utilized our factory to ship you order. This was done to ensure your order would arrive ASAP. We normally ship from Vancouver Canada or our USA but
am out of stock.

When order is not trackable:

We are working to fix it with the shipper due to the unprecented demand and amount of shipments. This has been 100% shipped, we are working closely with the shipper to ensure it arrives within 10-20 days.

let me know when you purchase we will process your order for shipment in 24-48 hours. Thanks

processed through facility means that it's on the way to you and clearing the customs from the originating country to your country and if it's stopped it means that your package is in transit.it will never be stop moving as we are monitoring our orders very closely.

we have warehouses in USA, Malaysia, Taiwan, China, Netherlands and internationally we ship from other warehouses when we are out of stock

We have warehouses internationally and in North America.. depending on where we have stock

We are working very hard to ensure this arrives on time. This will be delivered soon!

We are out of stock locally, we have expedited the order directly from our factory. This is to ensure faster shipping direct to you. We normally ship out of Vancouver but are out of stock due to unprecedented demand. We are covering all costs associated with this. Thank you

It should arrive in 7-14 days as we are monitoring it very closely and are expecting some delays but are finding ways to expedite. Given the nature of things, we are doing everything we can.

just following up. We are establishing new standards for new orders. We are looking to your order

Hey We invoice all of our orders in $USD as we are a global company. To manage the currency fluctuations we need to affix to $USD currency. To provide utmost transparency we indicate "USD" at checkout and also provide a currency converter. You can do this by clicking on the "$" icon on the top
right corner. This provides visibility into pricing in your preferred currency. We are sorry about this confusion. Thank you!

Our store is denominated in USD. We offer a currency exchange, click the top $ icon in the top right. We also show USD at check out. you can use currency converter to pay in your currency

South African post tracking:

https://www.google.com/search?q=buffalo%20logistics%20south%20africa&oq=Buffalo%20Logistics%20south%20africa&aqs=chrome.0.0i355i457j46i175i199.3692j0j7&sourceid=chrome&ie=UTF-8&fbclid=IwAR1MOAbDXnkhoDPkgyj8ezMgt1IP1q2lcWQa7gu_n0UwR_Kxzfp88TiNO7U

Hey Gaetz, you can check your tracking here, delivery is taking 30-45 days due to COVID19. We are tracking your shipment very closely.. If it does not arrive, we will refund you.

Your order will arrive, if it does not arrive we will refund you. We guarantee all of our shipments. I tracked your order by calling the shipper and they stated its in the air and processing via customs.

Hello Rosy,

Thanks for reaching out! Your order has shipped and I've included the information below so you can track it right to your door.

Order: We followed up and its currently being processed via customs, this will take some time but should be released soon for delivery.

Your order is very important to us and we are monitoring your shipment very closely. Your order arriving on time means a lot to us, we are working with the shipper to see how we can expedite this on your behalf.

Hey James,

This is your tracking number “YT2016221266152829" it will be delivered in 15-25 days after shipment. The website is just showing the maximum time according to our 60 days shipment assurance it’s on the way to your country. keep following the tracking for an update:

https://shoptechnologyco.com/tools/track-your-order?number=YT2016221266152829

Regards
Ray

Sorry we do not cover returns we borne all the shipping costs to deliver just like that customer is responsible for paying the shipping cost to return in any case either for a replacement or for a refund. Thanks

Games list:
https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fshoptechnologyco.com%2Fproducts%2F621-classic-games-mini-nes-retro-video-game-console-with-2-controllers-and-hdmi%3Ffbclid%3DIwAR0ekGUfNI1uX01AZtt__c1hyztv6l5wl-deeJnoicnZgAQJ6f_EA9ApyGg&h=AT3RnkdxytGRmK3twJUWEKRxJycDpF-
zbthDv15O1qyF94Na3wX8ZvzjLqwsHsQO396HnJOO4lDGZ_hSq0j1IctX_RRZs8NqMu0EofSoeA9Smd2PEruU0viIUEd7vDYJNML0
https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fshoptechnologyco.com%2Fproducts%2F621-classic-games-mini-snes-retro-video-game-console-with-2-controllers-and-hdmi%3Ffbclid%3DIwAR3B_6rZaXKufGt06gy-DUIMgw3J7hIbNIWORd2RNGv-LFZyYEYAd7wU_wI&h=AT3RnkdxytGRmK3twJUWEKRxJycDpF-
zbthDv15O1qyF94Na3wX8ZvzjLqwsHsQO396HnJOO4lDGZ_hSq0j1IctX_RRZs8NqMu0EofSoeA9Smd2PEruU0viIUEd7vDYJNML0

6F584QUE2YT9 - discount for 20% offSMSB460687

Upgraded model game list:

https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fshoptechnologyco.com%2Fpages%2Fupgraded-model-game-list%3Ffbclid%3DIwAR0n7ZaT489ZARqEEDDF_ka-k85l8QxSrdMMehID5zPhiHX1hwBPso9XIIw&h=AT3RnkdxytGRmK3twJUWEKRxJycDpF-
zbthDv15O1qyF94Na3wX8ZvzjLqwsHsQO396HnJOO4lDGZ_hSq0j1IctX_RRZs8NqMu0EofSoeA9Smd2PEruU0viIUEd7vDYJNML0

Hey Lisa,

How to connect smart watch to your phone:

https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fyoutu.be%2F71ZkoWuktz8%3Ffbclid%3DIwAR2SxDiiRa4XkrSEHF7IcutjBljhsT7ec7fcnY9Wq1qETebgZtuVAwhGr-U&h=AT3oWIPYMNOsRusvLP_V1oQzWSoymtdWFte-mZdLz0QdM0XAgaBzZowIHr8LmpKDSI2ug__D0GMg4e3xONw115QmGM-pGsn-
IbnNdC2fVAz9aHL4KjEqdqaop3rvUIdFwLM

Hi Marissa, i'm following up with them but they are really giving me the same information "It's delivering and it will be there soon" They are telling me to be patient and they said it will deliver. I am really sorry but its almost there
.Wireless Controllers:https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fshoptechnologyco.com%2Fproducts%2Fmini-retro-game-console-wireless-game-joystick-tv-handheld-player-controller-built-in-500-300-games-av-out-video-console-gifts%3F_pos%3D1%26_sid%3Dc6dfd22ca%26_ss%3Dr%26fbclid
%3DIwAR3W5YE5SSlSFVSfgeUrUok5p34DGK1vUgpKVUOZB7ZEp17ctstSiNuZLJE&h=AT3RnkdxytGRmK3twJUWEKRxJycDpF-zbthDv15O1qyF94Na3wX8ZvzjLqwsHsQO396HnJOO4lDGZ_hSq0j1IctX_RRZs8NqMu0EofSoeA9Smd2PEruU0viIUEd7vDYJNML0

i raised the price because i upgraded the model, if people complain about watch not being $49.99, please send them this and tell them that the watch does not have call function:

https://shoptechnologyco.com/products/aluminium-smart-series-watch-with-loop-band-for-iphone-no-call-function
https://l.facebook.com/l.php?u=https%3A%2F%2Fround-lake.dustinice.workers.dev%3A443%2Fhttps%2Fshoptechnologyco.com%2Fproducts%2Faluminium-case-with-sport-band-for-iphone-or-android%3Ffbclid%3DIwAR34uatiu7tGqlEYdUkgWl5mA0WOPVFgj4anhISbiiN7HaHtgOSqjm7hJAc&h=AT3pHcT94-xKQZZ0j52mE2M_iZilSiYcRjwHzBRa_oH77g80-
wE2WDqi6u-j4cxyNcLfsl6dPHQAd6BZZama3tUw68g9YR2_NBatZvt9pqnCNfNmF5dXmfg5TRugZ9DsGKSk
so the $49.99 can receive calls but cannot dial
$59.99 one can do both

Late arrival:
Our normal shipping times are around 7-18 days but with COVID19 we are experiencing around shipping lead times of 30 days. We recently implemented a new solution to mitigate these risks.ut with COVID19 we are experiencing around shipping lead times

I am following up with Canada post and it seems that your order is in process and needs to go through customs. I will provide your canada post tracking number by end of this week/early next week which then it should be delivered very soon. Your order arriving is very important to us and we are doing
everything we can.

due to shipping lead times and customs It requires around 7-18 days for it to ship. We will work with our shipper to see if there is any way to get this faster but at this time the lead time is 15-30 days.Thanks

Reached at USPS but still late:

There are some delays with the lack of drivers and not enough people clearing the shipment past customs. It should be here in 1-2 weeks

China Address to return item:

As per our refund or replacement policy, this was agreed upon. All refunds issued must have product returned: https://shoptechnologyco.com/pages/refund-policy
Please ship back here: Zhang Peng 19906566993 Floor 1, Unit 3, Building 83, Chunhan 2nd District, Beiyuan, 322000, Yiwu, China

Warrantee:
We are finding ways to help orders to ensure they arrive faster. I am trying to do this for your order so it can be expedited

Hey Nana,
We are experiencing some delays, this is normal.
Our systems are delayed and need time to update tracking.
The order has been shipped is on route. Your order is protected by our 60 days shipment assurance if it does not arrive we will refund you. This will be delivered 100%. Thanks

We are here to help you 24/7 and will ensure you will either receive the product or a full refund i will do everything we can to help ensure it arrives ASAP
we will monitor this everyday Do you think we would be replying and offer a refund + support if this were a scam I m based out of Canada in Vancouver
But we are shipping through one of our other warehouses
Policy is 45 days
Contingent upon not delivering or meeting the 45th day mark.
f it doesnt arrive in 45 days, we will refund the total amount and you will also receive product for free We will own up to that guarantee

how to connect to watch:

1. Download funwear app or the app referenced in the manual   
2. Notification settings > turn on all notifications for the watch   
3. Bluetooth > click on device settings and turn everything on
yes because it doesnt move until its next scan

Hello,
Thank you for contacting us. First of all, we hope you and your family are safe during this time of uncertainty.
We realize that you've been waiting for longer than you may have expected, and we apologize for that. Because of the current COVID19 situation, shipping times and companies are operating differently and unexpectedly. Delays are happening worldwide, for many products.

Your order can take 7-14 days more for delivery. We also provide you with a risk free 60 daysshipment assurance it will arrive 100%
Regards,
Ray
Hey there,
Thank you for reaching out. We understand that its been a little difficult to utilize, we are here to help.

Do you have the manual? The manual provides the app name to download. Once you find the app please refer to the applicable video:

https://www.youtube.com/watch?v=6D4souOr7hU&t&fbclid=IwAR3Mp6HCEZry9R6S8onIFmJYvteItQtG7YVfjdxyBSZ3rsV7GkjpZTgEMvA

download the app "funwear":https://www.youtube.com/watch?v=jwU5xQiaq74&t

make sure Bluetooth is connected also check the settings if the notifications are on. Thanks

Or "wearfit 2.0": https://www.youtube.com/watch?v=ex-dV1Y3mFQ

Difference between others and our watch:

I would not recommend others as they will take over 2 months to ship. Ours is a premium product. I see people often purchase else where and then purchase from us. We also offer 24/7 support All products are not apple as Apple does not discount. Ours is 1:1 like Apple Watch
series 5.We can assure you that the quality and product is similiar to iwatch 5.we can give you an additional 10% discount, we provide returns if youre not satisifed.If you order from another site you will surely be disappointed. Also they take 60 days.Ask for real photos they will not provide it.Just make
sure before you get scammed from them

Tracking number is not provided yet:

Hey Jobeth,
your order has been shipped and a tracking number will be sent to you by email soon. keep checking your junk or spam folder as well if it gets filtered there. Thanks
Regards,
Ray
Reason for delay:
We are currently experiencing a massive delay with our bulk shipment to our US / Canada warehouse. It has been stuck in customs for over a month now forcing us to ship directly from our manufacturer. The shipping is sent using YunExpress shipping, which is a premium shipping method usually takes less
than 30 days. We noticed that products get to your location pretty
fast, but it seems that the courier is severely understaffed at this time as shipments have been slowing down.

Yes we are delivering in 7-20 days but sometimes we are facing delays due to unconditional circumstances that’s why we are offering 60 days shipment assurance to our customers if it does not arrive we will refund you.

we will refund you if it doesnt arrive, we have insurance and we will file for it if it is determined lost. There is a 30 day limit to this, so if 30 days beyond today it is not received. We will refund you in whole.

Returned to sender:
"We noticed irregular patterns with your shipment, we will immediately expedite a new one for you on our behalf. If you receive 2, feel free to keep both without returning. This is our apology to you. Thank you for your patience"

our factory made a mistake and sent wrong size Your order has been returned to us as we noticed that your order was shipped with the wrong color and size. To ensure you are made whole, we returned this back and will be expediting and sending the right one express shipped
we already shipped your order under the same tracking and it will be updatedif you would like a return then we need the item returned once its received we cant cancel it anymore once there is a tracking#
Exception:
"We will expedite another one for you while we sort this out, we do not want to wait for this one to be resolved. Note that you may receive 2 but as part of our apology there is no need to return if you receive 2. Your new tracking shall be provided within a few days"

Delivered:
Hello Alex,

item status is delivered you can check it here:

https://t.17track.net/en#nums=YT2013621266007781 

Delivered to the post office and they will deliver it to you. Kindly call the post office with this tracking number. Thanks
Regards,

Ray

it will be arriving next week. It did not go back, just a processing error in the system

Already shipped:

Hello Ray,
your order has already been shipped we can only return it once it arrives because once there is a tracking number we are unable to cancel it. You can track your order here:
http://parcelsapp.com/en/tracking/YT2013221266148259
your order is also protected by 60 days warranty if it does not arrive we will refund your whole amount.Thanks
Regards,
Ray
Reimbursement
Thank you for reaching out. As part of our shipment insurance. We are in process of filing for a refund and will provide an update by today on when your refund will be reimbursed.Thanks

You will receive your item in about 7-10 days but in the meantime will file for the refund and it takes about 7 days to process. If the item is not received, the refund will be processed.Thanks

we are now filing for a refund and will process this for you. IT should take about 7 days
Not trackable after 48 hours:
There is an error on the shipment system, we are fixing it and it should have tracking information available on the website. it will take 15-25 days to deliver after shipment If it doesn’t arrive we will refund you 100%. Sorry for the inconvenience
Battery Issue:
Hi

We can upgrade your battery at no extra charge, just ship it back to us for an exchange. 

We cover express shipping and upgrade fee at no extra cost to you.

Disconnecting Bluetooth:

For disconnecting Bluetooth issue try this:

1.reset watch

2.change another phone and try it

3.reinstall app

4.delete the Bluetooth then reconnect

If it does not arrive and lost we will refund our refund policy is only valid if there is no tracking number
click on the green tracking number below to see the tracking details

Sound problem:
To get rid of sound go to bluetooth > watch setting > turn off sound bluetooth 
Fastway Australia:
https://www.aramex.com.au/tools/track/

Mexican Tracking:
https://www.scmpaqueteria.mx/atencion-cliente.php?fbclid=IwAR3NVl0xENVI2jyhu6Y1eV0lrYiSRz40ih6SEU2NUbNjp9dI7lWlYm_UtdM

Hello,

the side button is just a knob for on and off not for scrolling and you cannot download apps on the watch.

Check your manual if it states "funwear" and download the app: https://www.youtube.com/watch?v=jwU5xQiaq74&t

make sure Bluetooth is connected also check the settings if the notifications are on. Thanks
download this app and you can receive messages from facebook and whatsapp. Thanks

Regards,

Ray

Tracking details:

it will take 15-25 days to deliver after shipment. you can track it here:

https://shoptechnologyco.com/tools/track-your-order?number=YT2023521266011165 

Tracking will be updated with time we are monitoring your shipment it will arrive soon. Thanks 

Factory sees this and they wonder why its not working because screen is showing. Its not that i dont trust you, we need to claim warranty and need to show its broken. 

Almost like when you go to apple... they assess and diagnose your item to see if its broken

Water Damage:

Apple does not replace it provide warranty for water damaged products. Our policy works the same way. That under any circumstances that the product is water damaged, it cannot be covered

In transit:

It’s in transit that’s why cannot move until the next scan

no need to understand in whatever language your watch is.. just follow the sequence to reset the language
kindly charge the watch again for 3 hours and if same happens again provide us a video for the issue while plugging in the charger and trying to get it on by pressing the side flat button. Thanks

Incorrect address:

Can you please provide the accurate address? It seems like you provided an incorrect address and now we need to reroute it asap.Please do this at your earliest convenience
Return policy:
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Goods being returned must also be in the same condition as when delivered including original packaging. Please note that customers are responsible for shipping costs on returned items.
Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages.
How to sync with the watch:

To sync with the watch Bluetooth connection needs to connect twice

There will be another options in your phone Bluetooth after you connect to app
Bluetooth > connect to 2nd time
Have you connected bluetooth twice? 1. To app 2. Once connected to app go to bluetooth settings and then go to phone settings > bluetooth > connect to watch again funwear:
https://www.youtube.com/watch?v=jwU5xQiaq74&t
need to connect to watch twice

Hello Linda,
First, thank you for the purchase.I completely understand your frustration and I agree that it normally does not take more than 2 business days for us to ship an order and 5-7 business days to deliver it within the UK.
It was our fault we were out of stock and it also coincides with easter and COVID.
I will work with the shipper who we can expedite it on your behalf and still refund you an extra 25% for the latency. If you still want us to cancel your order and refund the totality please let me know before 5PM EST time.
You should receive your refund is the next minutes. We are here for you for any inquiry, do not hesitate to contact us.
We sincerely appreciate your patience and hope you come back soon.
Kind regards,