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Disclaimer: These Faqs Are Meant To Serve Merely As Guidance and Consequently Have No Legal Merit. They Can Also Be Subject To Amendments

The document provides frequently asked questions and answers about final pay and offboarding processes for employees leaving IQOR. Key details include: 1) Final pay includes pro-rated 13th month pay, leave payout if tenure is over 6 months, and any tax refund. Tenure does not affect calculation. 2) A new online offboarding process routes tickets through clearing departments to return assets within 7 days, with final pay targeted within 30 days. 3) A quitclaim waives all claims in favor of the final pay amount. 4) Clearance and final pay processing aims to complete within 7 and 30 days respectively.

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Memen Lele
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156 views3 pages

Disclaimer: These Faqs Are Meant To Serve Merely As Guidance and Consequently Have No Legal Merit. They Can Also Be Subject To Amendments

The document provides frequently asked questions and answers about final pay and offboarding processes for employees leaving IQOR. Key details include: 1) Final pay includes pro-rated 13th month pay, leave payout if tenure is over 6 months, and any tax refund. Tenure does not affect calculation. 2) A new online offboarding process routes tickets through clearing departments to return assets within 7 days, with final pay targeted within 30 days. 3) A quitclaim waives all claims in favor of the final pay amount. 4) Clearance and final pay processing aims to complete within 7 and 30 days respectively.

Uploaded by

Memen Lele
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FAQs

Disclaimer: These FAQs are meant to serve merely as guidance and consequently have no legal merit. They can also be
subject to amendments.

1) I am working with IQOR for how many years, and this is what I get for my final pay?

Ans:

Final pay composes of the following:

Pro-rated 13th month pay

Leave payout if any (only for employees with 6 months above tenure)

Tax refund if any

Tenure with the company does not affect the final pay calculation.

2) Clearance process

Ans:

Due to the pandemic, we are now following a new process for the clearance.

How the process works:

NEW PROCESS: The paper form will no longer be used. Immediate manager creates a Qdesk Offboarding ticket which
automatically routes to the different “clearing” departments. Employee returns the assets/accountabilities, and the
clearing department notes that accordingly in the Qdesk ticket work order.

Process timelines

NEW PROCESS: The separating employee is required to return all assets/accountabilities within 7 days from separation
date, otherwise, unreturned assets/accountabilities will be deducted from final pay. The entire clearance and final pay
process is capped at 30 days.

How will final pay be released?

NEW PROCESS: Submission of quitclaim will be done online, and the final pay will be released through bank credit or
thru check.

Should you have questions, please email: ([email protected]) / ([email protected])

3) What is the quitclaim?

Ans:

A quitclaim or waiver is an agreement between the company and the employee stating that the employee is waiving all
claims in favor of the final pay.
4) How long is Final pay processing from offboarding ticket creation?

Ans:

A timeline if 7 days is being followed in processing your clearance and more or less than 30 days for final pay processing.

5) Unpaid worked hours that were promised to be included to their final pay.

Ans:

Please reach out to your immediate supervisor. Unpaid work hours should be forwarded to Payroll by either the
Supervisor or Manager.

6) What is Cash advance?

Ans:

Cash advance is an account name used to offset the negative net pay.

7) How long is recalculation process?

Ans:

The recalculation process will take two weeks. We will send you a notification once it is available.

8) How long is check releasing?

Ans:

Check releasing will take 1-2 weeks once we forwarded the list to finance. Kindly wait the email notification from your
site HRSS once your final paycheck is available for pick up.

9) Zero final pay due to SSS loans

Ans:

We apologize for the inconvenience, but your final pay is already processed, and since you failed to provide your ATD
and / or letter of intent on or before the given date your SSS loan is deducted to your final pay. Please see snip below for
your reference.
10) I submitted all my documents why it is still not credited to my bank account? (Sending late from the given time)

Ans:

We apologize for the inconvenience since you failed to reply on or before the given date, we processed your final pay
through check, we will send a notification once your check is available.

11) Final Pay has been processed but it was not credited to SB Payroll Account

Ans:

If the employee failed to reply on or before the date stated in the email regarding the status of his/her Security Bank
Payroll Account, final pay will be processed through check. We will send a notification once your check is available.

12) How many days can I return all accountabilities?

Ans:

Please be informed that you only have 7 days from the date of your off-boarding ticket was created to return all your
accountabilities to your site admin. Ticket was created on (Date of the ticket created). If you exceed to that time frame
we provided, we will proceed in deducting it from your final pay and refund will not be processed.

13) Zero final pay due to deduction from sign-on bonus

Ans:

The employee must have rendered for at least 1 year. Otherwise, all paid sign-on bonus will be deducted.

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