DIGITAL COLOR PRINTER

MODEL

CP9550DW
OPERATION MANUAL

POWER ALARM PAPER/INK RIBBON DATA READY COOLING

DOOR OPEN CANCEL FEED&CUT

THIS OPERATION MANUAL IS IMPORTANT

TO YOU.
PLEASE READ IT BEFORE USING YOUR
DIGITAL COLOR PRINTER.

This digital color printer complies with the requirements and other relevant
provisions of the EC Directive 89/336/EEC, 73/23/EEC, 93/68/EEC and 1999/
5/EC.
The electro-magnetic susceptibility has been chosen at a level that gains
proper operation in residential areas, on business and light industrial premises
and on small-scale enterprises, inside as well as outside of the buildings. All
places of operation are characterised by their connection to the public low
voltage power supply system.
INFORMATION
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

WARNING :
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.

WARNING:
Use the included AC power cord so as not to interfere with radio and television reception.
If you use other cables, it may cause interference with radio and television reception.

CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRIC

SHOCK, DO NOT REMOVE COVER (OR BACK)
NO USER-SERVICEABLE PARTS INSIDE
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended
to alert the user to the presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute the risk of
electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and maintenance (servicing) instructions in the
literature accompanying the appliance.

The “Caution, hot surface” symbol indicates that the marked item may be hot and
should not be touched.

The “ON/OFF” symbol indicates connection to or disconnection from the mains,

at least for mains switches.

The “Alternating current” symbol indicates that the equipment is suitable for
alternating current only.
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his or her own
expense.

Operation is subject to the following two conditions;

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.

WARNING:
In the USA or Canada, use the AC power cord according to the
recommendations as below, in order to comply with UL60950
and CAN/CSA C22.2 No. 60950-00.

Connect to the 120V receptacle of the room or the host equip-

ment.
The AC power cord should be UL or CSA approved and consist
of type SJT or SVT, size 16 or 18AWG, length 2.5m or shorter
cord with IEC320/C13 type, 125V 10A or higher rating connec-
tor and NEMA 5-15 type, 125V 10A or higher rating plug.

WARNING:
In Europe, use the AC power cord according to the recommen-
dations as below, in order to comply with EN60950.
Connect to the 230V receptacle of the room or the host equip-
ment.
The AC power cord should be VDE approved and consist of
core size 1mm2 or bigger, length 2.5m or shorter cord with
IEC320/C13 type, 250V 10A or higher rating connector and
CEE(7)VII type or IEC 320-2.2/E type, 250V 10A or higher
rating plug.
CONTENTS

PRECAUTIONS
CONTENTS

Contents ................................................................................................ 1
Safety precautions ................................................................................ 2-4
Special features .................................................................................... 5
Unpacking ............................................................................................. 6
Features and functions .......................................................................... 7-8

FEATURES
Front panel ............................................................................................. 7
Side and rear panel ................................................................................ 8
Connections .......................................................................................... 9-10
Connection with USB data signal equipment ......................................... 9
Setting of DIP switches .......................................................................... 10

CONNECTIONS PREPARATION
Before operation .................................................................................... 11-16
Installation of print paper ........................................................................ 11-12
Installation of ink ribbon ......................................................................... 13-14
Handling of paper / ink ribbon set .......................................................... 15
Installation of printer driver ..................................................................... 16
Error messages and countermeasures ................................................. 17-19
Indications on the front panel and countermeasures ............................. 17
Overcoming paper jams ......................................................................... 18
Before calling for service ........................................................................ 19
Instructions for transportation ................................................................ 19
Cleaning ................................................................................................ 20
Specifications ........................................................................................ 21

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CONTENTS

1
SAFETY PRECAUTIONS
In the interest of safety, please observe the following precautions:

POWER REQUIREMENT

PRECAUTIONS
This Digital Color Printer is designed to operate on 120V AC 50/60Hz in U.S.A. and Canada, 220V-240V AC 50/60Hz in Europe.
Never connect to any outlet or power supply having a different voltage or frequency.
WARNING : THIS APPARATUS MUST BE EARTHED.
AVERTISSEMENT: CET APPAREIL DOIT ETRE MIS A LA TERRE.

PROTECTIVE MEASURES

FEATURES
IF ABNORMALITIES ARISE, .....
Use of the unit during emission of smoke or abnormal sounds (without adopting countermeasures) is dangerous. In such a
case, unplug the power cord from the source outlet immediately, and request maintenance service from the sales dealer.

CONNECTIONS PREPARATION
NEVER INSERT ANY OBJECT INTO THE UNIT
Foreign objects of any kind inserted into this unit constitute a safety hazard and can cause extensive damage.

DO NOT PLACE ANYTHING ON THE DIGITAL COLOR PRINTER

Heavy objects placed on the Digital Color Printer can cause damage or obstruct proper ventilation.

PROTECT THE POWER CORD

Damage to the power cord may cause fire or shock hazard. When unplugging, hold by the plug only and remove carefully.

DO NOT PLACE WATER CONTAINERS ON THE UNIT

Do not place flower vases, and other water-holding containers on the device. If, for some reason, water seeps to the inside of
the unit, unplug the power cord from the source outlet, and contact the sales dealer. If used without corrective measures, the
unit may be damaged.
“In the interest of safety, avoid handling of liquids near the unit.”

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DO NOT REMOVE THE CABINET

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Touching internal parts is dangerous, besides, it may lead to malfunction. Contact the sales dealer to carry out internal checks
and adjustments. Before opening the cover for eliminating a jammed paper, etc., be sure to disconnect the power cord plug.

UNPLUG THE POWER CORD DURING A LONG ABSENCE

Turn off the main power switch and unplug the power cord during a long absence.

WHEN TRANSPORTING THE UNIT

OTHERS
When transporting the unit, remove the ink ribbon and print paper from the unit. See “INSTRUCTIONS FOR
TRANSPORTATION” on page 19.

BE CAREFUL AROUND PRINT PAPER EXIT SLOT

Don’t insert your hand or any material into the paper exit slot during printing.
Do not touch the cutter blade inside the paper exit slot.
Otherwise, your finger will be injured.
CONTENTS

DO NOT TOUCH THE THERMAL HEAD AND METAL PART ON THE MOTOR COVER
Do not touch the thermal head and the metal part on the motor cover (located inside the unit).
They are heated to high temperature and may cause burns or injury when touched.

WHEN PLACING THE PRINT PAPER, REMOVE ONE FLANGE AND KEEP THE PRINT PAPER UPRIGHT ON ITS
SIDE WITH NO FLANGE
When you put the print paper sideways on a table, etc., it may roll and fall. This may cause injury.

CONNECTION CABLES
Use the provided power cord.

2
SAFETY PRECAUTIONS

REMOVE THE PAPER STRIP BIN WHEN OPENING OR CLOSING THE DOOR
When you open or close the door with the paper strip bin installed, the bin may be removed and fall. This may cause injury or

PRECAUTIONS
damge.

INSTALLATION LOCATIONS
MAINTAIN GOOD VENTILATION
Ventilation slots and holes are provided on the rear and both sides of this unit. Place the unit on a hard and level surface and
locate at least 10cm (4 inches) from walls to insure proper ventilation. When putting the unit on the system rack, take a space
between the unit and the back and sides of the rack.

FEATURES
UNSUITABLE LOCATIONS
Avoid shaky places or hot-springs areas where hydrogen sulfide and acidic ions are likely to be generated.

PLACES WITH HIGH HUMIDITY AND DUST

Do not place the unit at a high humidity and dusty locations. They can cause extensive damage to this unit. Avoid places where

CONNECTIONS PREPARATION
the unit is likely to be exposed to oily fumes and vapors.

PLACES LIKELY TO BE EXTREMELY HOT

Places exposed to direct sunlight, or near heating appliances can attain extremely high temperatures, which may deform the
cabinet, or can become a prime cause of damage.

PLACES THE UNIT ON A HORIZONTAL LEVEL

The unit is likely to be affected if it is placed in slanted conditions or in an unstable places.

PROTECT AGAINST DEW FORMATION

In extremely cold regions, if the unit is moved quickly from an extremely cold place to warmer one, dew is likely to be formed. If
dew is formed, printing is not possible.

OPERATING AMBIENT TEMPERATURE RANGE

The operating ambient temperature range is 5°C-40°C (41°F-104°F) and the humidity of 30%-80%. When using the unit on the

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system rack, be sure to keep this ambient temperature inside the rack.
When the printer is used in a low temperature, it may take some time to start printing.

FOR LONG OPERATING LIFE

UNSUITABLE MATERIALS FOR THE DIGITAL COLOR PRINTER
Coat flaking and deformation are likely to occur if the unit is wiped with chemical dusters, benzine, thinner or any other solvent, if

OTHERS
rubber or PVC items are left in contact with the unit for extended duration, or if the unit is sprayed with insecticide.

CARE OF THE CABINET

Unplug and clean with a soft cloth slightly moistened with a mild soap and water solution. Allow to dry completely before
operating. Never use petroleum base solutions or abrasive cleaners.

HEAD ABRASION
The thermal head, like the video head, wears out. When it is abraded, it becomes hard to print out fine details of the picture. In
CONTENTS

such a case, it is necessary to replace the thermal head. Consult with the sales dealer for replacing the head.

CONNECTING DEVICES
Read thoroughly “Operating Precautions” of the instruction booklets for the devices connected with the Digital Color Printer. The
power cord must be disconnected after printing is over.

CAUTION ON RELOCATING
When transporting this unit, make sure it is not likely to be subjected to impacts. They can be a prime cause for damage.
Further, make sure to disconnect the power cord from the power outlet, and the cables from the connected devices.

3
SAFETY PRECAUTIONS

OTHER CAUTIONS

PRECAUTIONS
• Do not pull out nor touch the print paper until printing is completed. It may degrade the print quality or cause an error.

• Dust or other foreign matter adhering to the print paper or the ink cassette, or deformation resulting from exposure to
extremely low or high temperatures could cause loss of color, uneven color or lines, or wrinkles in the print images.

• During printing on 15x23 (6x9”) size paper in the super fine mode, the printer may stop printing temporarily for cooling down.
(The COOLING indicator blinks.) Please wait for the printer to resume printing after its completion of cooling.
Do not touch the print paper.

FEATURES
• During printing, the printer may stop printing for about 90 seconds for cooling down. (The COOLING indicator blinks.) Please
wait for the printer to resume printing after its completion of cooling.

• Each time printing on 13x18 (5x7”)-size or 15x23 (6x9”)-size paper is completed, remove the prints. If the prints are not
removed, a paper jam may occur.

CONNECTIONS PREPARATION
NOTE:
YOUR UNDERSTANDING IS REQUESTED FOR THE LOSS OF IMAGES IN MEMORY DUE TO THE SUDDEN
OCCURRENCE OF A MALFUNCTION.

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4
SPECIAL FEATURES

SPECIAL FEATURES

PRECAUTIONS
5 PRINT SIZES ARE AVAILABLE DEPENDING ON THE PURPOSE
5 printing sizes, 9x13 (3.5x5”) (max.89 x 127 mm), 10x15 (4x6”) (max.102 x 152 mm), 13x18 (5x7”) (max.127 x 178 mm), 15x20
(6x8”) (max.152 x 203 mm) and 15x23 (6x9”) (max.152 x 229 mm), are selectable.

HIGH SPEED PRINTING

Normal printing speed is approx. 15 seconds (in 9x13 (3.5x5”) Fine mode print). Use of roll paper shortens the time for installing
and removing.

FEATURES
LARGE CAPACITY PRINTING
Maximum of 680 prints per roll for 9x13 (3.5x5”) is offered. Large economical print capacity per roll reduces frequency of
exchanging paper and ink ribbon.

HIGH QUALITY PRINTING

CONNECTIONS PREPARATION
CP9550DW is a dye sublimation thermal transfer color printer, which produces superior high quality images. It also produces a
continuous tone at 256 gradient for each of Y, M, and C and 16.7 million colors.

346 DPI HIGH RESOLUTION

CP9550DW has a high resolution of 346 DPI for precise illustrations and sharp photographic images.

ADDITIONAL FEATURES COMPATIBLE WITH A VARIETY OF INTERFACES AND SYSTEMS

(1) Input and output of control signals using the Hi-Speed USB (Ver. 2.0) interface.
(2) Newly developed printer driver, which reduces PC processing time .

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5
UNPACKING

UNPACKING

PRECAUTIONS
Take the printer out of the box by the following procedures. Make sure to check the accessories.

1 Open the top of the box.

FEATURES
2 Remove the accessories together with upper cushions.

CONNECTIONS PREPARATION
3 Hold the handles of the cardboard and pull it up carefully to take
the printer together with the lower cushions out of the box.
Make sure to pull the cardboard straight up.
NOTE
This printer is about 17 kg in weight. Handle it with care.

4 Separate the printer from the cushions.

Hold the parts indicated by the arrows and pull the printer straight up.

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5 Unwrap the packing.
Keep the cushions for transporting the printer again.
When moving this printer, hold the lower front part and the handle on the rear side.

OTHERS
Handle

2 CONTENTS
The accessories are contained in the upper cushions. Check the contents.
CONTENTS

Quick setup guide Paper strip CD-ROM Paper flanges Spacers

bin Ink cassette

The ink cassette is contained

in the printer.
Paper
catcher

Power cords

6
FEATURES & FUNCTIONS

FRONT PANEL

PRECAUTIONS
6 7 8 9 10 11

PAPER STRIP BIN

Hook the paper strip bin by its latches.

FEATURES
POWER ALARM PAPER/INK RIBBON DATA READY COOLING

DOOR OPEN CANCEL FEED&CUT

12 A B
4
13
3

2
14

CONNECTIONS PREPARATION
1

2
To attach: A -> B
To remove: B -> A

1 POWER BUTTON 9DATA INDICATOR

Use to switch the power ON and OFF. This indicator blinks during data transfer. It illuminates
Press to turn on power. Press again to turn off power. during printing.

2 PAPER STRIP BIN A READY INDICATOR

Holds the paper chips generated by margin cut. To prevent This indicator illuminates when this unit is ready to accept
jamming the chips at the print outlet, throw away the chips the data. It also illuminates during data transfer. It blinks

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frequently. during print canceling procedure.
NOTE B COOLING INDICATOR
Remove the bin before opening the door. If the door is When the unit is overheated, this indicator blinks. See
opened with this bin attached, the printer or this bin may page 17.
be damaged.
C CANCEL BUTTON
3 PRINT OUTLET Press this button for more than 1 second to cancel
The printed paper comes out here.

OTHERS
continuous printing. After the ongoing printing at the time
4 DOOR OPEN BUTTON this button is pressed is completed, the printing process is
When you press this button while the power is on, the door canceled.
will open in about five seconds. D FEED & CUT BUTTON
5 DOOR When you keep pressing this button for more than 1
Open this door when installing print paper or ink ribbon. second, the print paper is fed and cut.
Press the DOOR OPEN button 4 to open the door. E PAPER CATCHER
CONTENTS

6 POWER INDICATOR You may stack about 10 prints on this paper catcher. See
When the power is turned on, the indicator illuminates. the next page for the installation of this paper catcher. When
using the print paper of 13x18(5x7”), 15x20(6x8”) or
7ALARM INDICATOR
15x23(6x9”), do not install the paper catcher.
This indicator illuminates or blinks when a paper jam occurs
or the door is open. See page 17. NOTE
It is recommended to remove the prints stacked on the
8PAPER/INK RIBBON INDICATOR paper catcher frequently. If the prints are not removed
When an error concerning the ink ribbon or print paper frequently, a paper jam may cause.
occurs, this indicator illuminates or blinks. See page 17.

7
FEATURES & FUNCTIONS

SIDE AND REAR PANEL

PRECAUTIONS
1

FEATURES
2

3
3

CONNECTIONS PREPARATION
AC LINE

(LEFT SIDE) (REAR)

1 USB TERMINAL 3 HANDLE FOR TRANSPORTING

Use to connect the USB cable. When transporting this unit, hold this handle and the lower
See page 9. front part of this unit.

2 DIP SWITCHES 4 POWER SOCKET (AC LINE)

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Use to set various functions of this unit. See page 10. Use to connect the provided power cord. Insert the cord
firmly.

OTHERS

INSTALLING THE PAPER CATCHER

Hook the paper catcher by its latches. When using the print paper of 13x18(5x7”), 15x20(6x8”) or 15x23(6x9”), do not
CONTENTS

install the paper catcher.

A. B. C.
Holes for 9 x 13 size paper
(Paper width : 127 mm)

Holes for 10 x 15 size paper

(Paper width : 152 mm)

8
CONNECTIONS

CONNECTION WITH USB DATA SIGNAL EQUIPMENT

PRECAUTIONS
2 CONNECTING TO PERSONAL COMPUTER (EXAMPLE)

1 Connect the unit and the personal computer with a USB cable.
Connect this unit to a personal computer as shown below.

FEATURES
To USB port

CONNECTIONS PREPARATION
To USB port

Personal computer
Digital color printer

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9
CONNECTIONS

SETTING OF DIP SWITCHES

PRECAUTIONS
2 SETTING DIP SWITCHES OFF ON

12345678
All the switches are set to OFF at the time of shipment from the factory.
Turn off the power before changing the DIP switch settings.

FEATURES
Switch No. Setting Function
1 OFF Auto feed & cut mode
When the door is closed after the print paper is installed with this unit powered on,
this unit automatically carries out paper feed & cut operation.
ON Manual feed & cut mode

CONNECTIONS PREPARATION
2 OFF Set this switch to OFF.
ON
3 OFF Set this switch to OFF.
ON
4 OFF Set this switch to OFF.
ON
5 OFF Set this switch to OFF.
ON
6 OFF Set this switch to OFF.
ON
7 OFF Set this switch to OFF.
ON
8 OFF Set this switch to OFF.
ON

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10
BEFORE OPERATION

Before printing,

PRECAUTIONS
1 Install the print paper to this unit. (See below.)

2 Install the ink ribbon to this unit. (page 13-14)

INSTALLATION OF PRINT PAPER

FEATURES
latches
Spacers
2 The spacers are attached to the paper flanges. For the necessity of
the spacers, see the Quick Setup Guide.
Remove the cushions put between the paper flange and spacer when
use them.

CONNECTIONS PREPARATION
How to attach and remove the spacers
1. Turn the spacer until the latches are unlocked.
2. Remove the spacer with the paper flange’s stoppers retracted.
When you use the print paper with which the spacers have to be
used, attach the spacers to the paper flanges by reversing the above- Spacer
mentioned removal procedure as shown right.
Paper
flange

1 Attach the supplied paper flanges to both sides of the print paper.
When you pinch the latches on the paper flange, the stoppers retract into the shaft.

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Attach the flanges to the print paper with the stoppers retracted.
Make sure that the flanges are attached to the print paper securely, and release the
latches.

NOTE
• Take care not to pinch your fingers.
• Do not remove the sticker on the print paper yet.

OTHERS
• Do not slacken the paper. Any slack in the print paper may degrade the print quality.

Sticker
NOTE
• When placing the print paper, remove one flange and keep the print paper upright
on its side with no flange.
• When you put the print paper sideways, it may roll and fall. This may cause injury.
CONTENTS

INCORRECT CORRECT
NOTE
Do not touch the thermal head.
Fingerprints or dust on the thermal head will degrade the print quality.

11
BEFORE OPERATION

2 Press the POWER button to turn on the power.

PRECAUTIONS
3 Press the DOOR OPEN button to open the door.
Take the ink cassette in the printer out.

FEATURES
CONNECTIONS PREPARATION
4 Install the print paper into the unit.
Make sure to install the print paper firmly.

NOTE
Install the print paper into the unit slowly. If it is dropped along the ditches, the unit or
accessories may be damaged.

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Direction of paper
insertion

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5 Remove the sticker, insert the print paper between the rollers as
shown right, and feed the print paper until it reaches the black
Print paper
cover.
• Remove the sticker before inserting the print paper between rollers. Make sure to Roller
insert the paper straight.
NOTE
• Keep the roller clean. Dirt on the roller may degrade the print quality.
CONTENTS

NOTE
• When taking the print paper out, pull it up toward you.
• Make sure to turn on the power before replacing the print paper.
• Make sure to eliminate any slack from the print paper. If you carry out the following
steps without eliminating the slack, the print paper may be damaged.
Black cover

12
BEFORE OPERATION

INSTALLATION OF INK RIBBON

PRECAUTIONS
2 INSTALLING THE INK RIBBON
After installing the print paper, install the ink cassette into this unit.
Before installing the ink cassette into this unit, load the ink ribbon in the ink cassette.

NOTE
• Place the ink cassette on a flat surface, when loading the ink ribbon.

FEATURES
• Select a place that is free of dust when loading the ink ribbon. Dust or dirt settling on
the ink ribbon results in poor print quality.
• Make sure that the shafts of the ink ribbon fit into the ink cassette firmly.

1 Load the ink ribbon in the ink cassette as shown below.

CONNECTIONS PREPARATION
• Make sure to set load it in the correct position.

1 2
1 1 2
2
4

4 3

Handle
3 Ditch 4 3
Ink ribbon
Ink cassette
Gear (ivory)

2 INSTALLING THE INK CASSETTE

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1 Place the ink cassette containing the ink ribbon in the position as
shown right.
Place the ink cassette on the print paper with the shaft (thicker one) around which the
ink ribbon is wound located to the front. Align the arrows marked on the sides of ink
cassette with those on the unit.
Place the rear of the ink cassette along the guides that are provided inside the unit.

Make sure to set the ink ribbon roller to the ditches firmly. OTHERS
Turn the ivory roller to eliminate any slack.
CONTENTS

Arrows

Guides

13
BEFORE OPERATION

2 Push the ink cassette toward the back of the unit.

Hold the handle of the ink cassette and push it straight toward the back of the unit.

PRECAUTIONS
Then raise it until you hear a click to secure it in the ink cassette holder.

NOTE
If the ink ribbon is used up, repeat the steps 1 to 2 to replace the print paper and the
ink ribbon.

FEATURES
CONNECTIONS PREPARATION
3 Push the center of the door to close.
The print paper setting is initialized two minutes after you close the door.
When the auto feed & cut mode has been selected, the FEED & CUT procedure is
repeated three times after you close the door. When the print paper with the post card
printing on its reverse side is installed, the FEED & CUT procedure is repeated five
times.

NOTE
• When closing the door, push it until a click is heard.

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• If the PAPER/INK RIBBON indicator illuminates when the door is closed, the print
paper may have not been installed correctly.
In this case, open the door to make sure that the print paper has been installed
correctly. Then close the door again.
• On the auto feed & cut mode, when the print paper is installed more than three
times, the print paper may be used up earlier than the ink ribbon.

2 When the manual & cut mode has been selected CANCEL FEED&CUT
OTHERS
When the manual feed & cut mode has been selected, hold down the FEED & CUT
button for 1 second or longer. Repeat the manual feed & cut three times. When the
print paper with the post card printing on its reverse side is installed, repeat this procedure
five times.
For how to select the auto feed & cut mode, see "Setting of the DIP switches" (on page
CONTENTS

10).

Installation of the print paper and the ink ribbon is completed.

NOTE
• Make sure to replace the print paper and the ink ribbon at the same time.
• When replacing them, throw away the paper chips in the paper strip bin.

14
BEFORE OPERATION

HANDLING OF PAPER / INK RIBBON SET

PRECAUTIONS
2 BEFORE PRINTING

• Fingerprints or dust on the paper’s printing surface may degrade the print quality and
cause paper jams. When the manual feed & cut mode has been selected, repeat the
FEED & CUT procedure three times after replacing the print paper. When the print paper

FEATURES
with the post card printing on its reverse side is installed, repeat five times. If you omit
cutting the print paper by the FEED & CUT procedure, first two or three prints may not be
printed partly because of finger oil or dirt.
• When the print paper is abruptly transferred from a cool place to a hot place, vapor or dew
is generated on the paper’s surface causing paper jams or degraded print quality. Leave
the print paper in the room to stabilize its temperature before using it.

CONNECTIONS PREPARATION
• If you repeat the FEED & CUT procedure more than the designated number of times while
installing the print paper, the indicated number of prints may not be made. In addition, if
you replace the print paper before it is used up, the indicated number of prints may not be
made.

2 AFTER PRINTING

• If the paper absorbs nonvolatile organic solvents (alcohol, ester, ketone, etc.) the print may
be discolored.
• Discoloration of prints is accelerated if the print paper comes into contact with soft vinyl
chloride such as transparent tape.
• Avoid storing prints in direct sunlight or places with high humidity.

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2 STORAGE OF PAPER / INK RIBBON SET

• Do not store the print paper and ink ribbon in the container made of soft polyvinyl chloride.
They may be discolored because of chemical reaction.
• Store the print paper and ink ribbon out of direct sunlight and away from heating appliances
in a cool, dark place where the temperature is 5˚C to 30˚C and the humidity is 20% to 60%
RH.

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CONTENTS

15
BEFORE OPERATION

INSTALLATION OF PRINTER DRIVER

PRECAUTIONS
2 The printer driver is required to print the data from the personal computer connected with this
unit.
The printer driver for Windows® is supplied with this unit.

Product name Required operating system

CPD9550W Applies for Microsoft® Windows® 98 or Windows®
Millennium operation system

FEATURES
CPD9550X Applies for Microsoft® Windows® 2000 or Windows® XP
operation system

2 Refer to the PRINTER DRIVER GUIDE in the CD-ROM for installing the printer driver.

CONNECTIONS PREPARATION
Windows 98, Windows Millennium, Windows 2000 and Windows XP are the registered
trademarks of Microsoft Corporation in the U.S.A. and other countries.

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16
ERROR MESSAGES & COUNTERMEASURES

INDICATIONS ON THE FRONT PANEL AND COUNTERMEASURES

PRECAUTIONS
2 If, for some reason, printing is not possible or an error occurs during printing, the indicators on the front panel will
illuminate or blink. In this case, follow the procedure described below.
In case of an error during printing, unless you turn off the unit, the unit resumes printing automatically when the error is
corrected.

: Steadyon : off : Blinking : Depends on the previous condition

FEATURES
ALARM PAPER/ DATA READY COOLING Causes and Countermeasures Page
INK RIBBON
The door is open. 7
• Close the door.
A paper jam occurs.
18

CONNECTIONS PREPARATION
• Refer to “Overcoming paper jams.”

The power is turned off during printing process. ---

• Turn on the power and carry out the paper feed & cut.

The temperature of the thermal head is too high.

7
• Wait until the indication goes off. * Note

The ink ribbon is not loaded.

The ink ribbon is used up.
The ink ribbon which is not available to this printer is 13-14
installed.
• Replace the ink ribbon with a new one.

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The print paper is not installed.
11-12
The print paper is used up.
• Install new print paper.
The combination of the ink ribbon and the print paper is
incorrect.
13-14
• Use a correct combination of the ink ribbon and the
print paper.

Other errors 19 OTHERS

When ALARM or PAPER/INK RIBBON indicator illuminates or blinks, open the door and carry out the above
countermeasures.
If the indicator is not turned off by closing the door, carry out the paper feed & cut.
CONTENTS

*Note If an error occurs while the continuous printing through the PC is ongoing, it is resumed after the COOLING indicator
goes off.

17
ERROR MESSAGES & COUNTERMEASURES

OVERCOMING PAPER JAMS

PRECAUTIONS
1 Press the DOOR OPEN button to open the door.
Make sure that the power is turned on before opening the door.
If the door does not open, turn off the power and turn it on again.
Then press the DOOR OPEN button again.

FEATURES
2 Remove the ink cassette.
Push down the ink cassette as shown by the arrow 1 and pull it out.

CONNECTIONS PREPARATION
1

3 Take out the print paper.

When taking the print paper out, pull it up toward you.

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4 Cut off the defective part of the print paper with scissors.

NOTE
Make sure to cut off the printed part of the print paper. Failure to do this may result in the
ink ribbon sticking to the print paper and being torn.

5 Install the print paper and the ink cassette with the ink ribbon. (Refer OTHERS
to pages 11-14.)

6 Push the center of the door to close.

The print paper setting is initialized two minutes after you close the door.
CONTENTS

When the auto feed & cut mode has been selected, the FEED & CUT procedure is
repeated three times after you close the door. When the print paper with the post card
printing on its reverse side is installed, the FEED & CUT procedure is repeated five DOOR OPEN CANCEL FEED&CUT

times.

2 When the manual & cut mode has been selected

When the manual feed & cut mode has been selected, hold down the FEED & CUT
button for 1 second or longer. Repeat the manual feed & cut three times. When the
print paper with the post card printing on its reverse side is installed, repeat this procedure
five times.
For how to select the auto feed & cut mode, see "Setting of the DIP switches" (on page
10).

18
ERROR MESSAGES & COUNTERMEASURES

BEFORE CALLING FOR SERVICE

PRECAUTIONS
For the following symptoms, check the unit again before calling for service.

Symptom Check & Remedy

The power is not turned on. Is the power cord plug disconnected from the outlet?
→ Connect the power cord plug to the outlet firmly.
→ The protective circuit may be working. Turn off the power and wait for

FEATURES
about two minutes. Then turn on the power again.

The door doesn't close. Are you turning off the power during printing procedure?
→ Turn on the power and then close the door.

CONNECTIONS PREPARATION
The image is not printed. Is the image data sent to this unit?
→ Make sure that the image data is sent to this unit.
Is the print paper or the ink ribbon used up?
→ Check them.
Is the ink cassette installed correctly?
→ Install the ink cassette correctly.

SHOOTING
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OTHERS
INSTRUCTIONS FOR TRANSPORTATION
When transporting this unit for some reason such as repair, follow the instructions below.

1. Use the original packaging

The genuine package unit may not endure more than one round trip. If the unit is transported with the package unit more than
one round trip, it may not be guaranteed.
CONTENTS

Purchase another package unit when transporting this unit again.

Pack the unit with all the accessories (ink ribbon, print paper, ink cassette, and paper flanges) removed.
2. Turn off the power after the PAPER/INK RIBBON indicator blinks.
After removing all the accessories, close the door with the printer’s power on. After the PAPER/INK RIBBON indicator blinks,
turn the power off.
3. If the ink ribbon, print paper, or ink cassette can not be taken out, consult with your dealer.

19
CLEANING
Cleaning as indicated below will help maintain stable printer operation and extend the printer’s life.
A small amount of alcohol
Preparations

PRECAUTIONS
Alcohol (isopropyl alcohol)
Tissue paper (Fold in half about four times, and use the folded side to clean.)
Cleaning part

Other : Cleaner pen (option)*, Cleaning ribbon (option)* How to fold tissue paper
* Please ask the dealer about options.

PREPARATIONS FOR CLEANING

FEATURES
1 Press the POWER button to turn on the power. Cleaner pen

2 Press the DOOR OPEN button to open the door.

CONNECTIONS PREPARATION
3 Remove the ink cassette.

4 Take out the print paper.

5 Press the POWER button to turn off the power.

Make sure to turn off the power before cleaning.

THERMAL HEAD CLEANING

Clean the heat-generating part below the thermal head.
Wipe the head cleaning part carefully with tissue paper dampened with a small amount of
alcohol.
NOTE Cleaning part of thermal head
• Do not damage the thermal head.

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• The thermal head is hot right after printing. Wait until the head temperature drops low Inside
before cleaning the thermal head.

2 WHEN USING THE CLEANING RIBBON (CR9000) Outside

When you use print paper of 152 mm (6”) with after using that of 127 mm (5”), thermal 152 mm
head cleaning with a cleaning ribbon may be required. lines

OTHERS
If one or two lines appear on the printing surface as shown right when printing on the print
paper of 152 mm (6”) width, clean the thermal head using the optional cleaning ribbon. Printing
Cleaning is not required when : surface
you use print paper of 127 mm (5”) width after using that of 127 mm(5”),
you use print paper of 152 mm (6”) width after using that of 152 mm(6”), or about 12 mm about 12 mm
you use print paper of 127 mm (5”) width after using that of 152 mm(6”).
Print paper of 127 mm(5”) width : 9x13 (3.5x5”), 13x18 (5x7”)
CONTENTS

Print paper of 152 mm (6”) width : 10x15 (4x6”), 15x20 (6x8”), 15x23 (6x9”)

NOTE
When the symptom of poor print quality is not corrected even after the head is cleaned, Cleaning ribbon
replace the thermal head. Contact your dealer. (CR9000)

PAPER FLANGE CLEANING

Clean the parts that contact the print paper sides as shown right.
Wipe the parts carefully with tissue paper dampened with a small amount of alcohol.
Cleaning part

20
SPECIFICATIONS

SPECIFICATIONS

PRECAUTIONS
Class Digital Color Printer
Model CP9550DW
Printing method Sublimation Dye Thermal Transfer line print
3-color faces progressive printing (yellow, magenta, and cyan) and surface lamination
Print’s resolution 346 x 346 DPI (DPI : Dots per inch)
Dot resolution 9x13 (3.5x5”) 1240 x 1812 dots

FEATURES
10x15 (4x6”) 1416 x 2152 dots
13x18 (5x7”) 1812 x 2452 dots
15x20 (6x8”) 2152 x 2792 dots
15x23 (6x9”) 2152 x 3146 dots
Print size 9x13 (3.5x5”) 89 x 127mm (without frame)
10x15 (4x6”) 102 x 152mm (without frame)

CONNECTIONS PREPARATION
13x18 (5x7”) 127 x 178mm (without frame)
15x20 (6x8”) 152 x 203mm (without frame)
15x23 (6x9”) 152 x 229mm (without frame)
Gradations 256 (8 bits) for each color (About 16.7 million colors)
Printing time 9x13 (3.5x5”) : Approx. 15 sec./sheet (Super Fine mode : Approx. 26 sec./sheet)
10x15 (4x6”) : Approx. 16 sec./sheet (Super Fine mode : Approx. 28 sec./sheet)
13x18 (5x7”) : Approx. 25 sec./sheet (Super Fine mode : Approx. 45 sec./sheet)
15x20 (6x8”) : Approx. 29 sec./sheet (Super Fine mode : Approx. 52 sec./sheet)
15x23 (6x9”) : Approx. 30 sec./sheet (Super Fine mode : Approx. 55 sec./sheet)
Supply method Automatic
Interface Hi-Speed USB (Ver.2.0)
Power supply 220-240 V AC 50/60 Hz, 120 V AC 50/60 Hz
Power consumption 1.6 A (220 - 240 V AC, 50/60 Hz), 2.9 A (120 V AC, 50/60 Hz) during printing

SHOOTING
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0.3 A (220 - 240 V AC, 50/60 Hz), 0.4 A (120 V AC, 50/60 Hz) when not printing
Operating conditions Temperature : 5°C - 40°C
Humidity : 30% - 80% (no dewing)
Installation conditions Operating attitude : Horizontal ±5°
Outside dimensions 300(W) x 365(D) x 325(H) mm
Weight Approx. 17 kg (excluding accessories)
Standard accessories Power cords (for 120 V and 230 V), Ink cassette (1), CD-ROM (1), Paper flange (1 set),

OTHERS
Spacers (2), Quick setup guide (1), Paper strip bin (1), Paper catcher (1)

2 Contents of CD-ROM

• Operation manual
• Printer driver
• PRINTER DRIVER GUIDE
CONTENTS

• Adobe® Reader®

Adobe, the Adobe logo, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.

21
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC.
9351 Jeronimo Road, Irvine, CA 92618, U.S.A.
Phone 949-465-6000

Mitsubishi Electric Europe B.V.

UK Branch
Travellers Lane, Hatfield, Herts. AL10 8XB, England, U.K.
Phone (0) 1707 276100 FAX (0) 1707 278755

German Branch
Gothaer Strasse 8, 40880 Ratingen ; Postfach 1548, 40835 Ratingen ; Germany
Phone 02102/ 486-9250 FAX 02102/ 486-7320

French Branch
25, Boulevard des Bouvets - 92741 NANTERRE cedex
Phone (01) 55.68.55.00 FAX (01) 55.68.57.31

Italian Branch
Centro Direzionale Colleoni, Palazzo Perseo-Ingresso 2,
Via Paracelso 12, 20041 Agrate Brianza, (Milano) Italy
Phone (039) 60531 FAX (039) 6057694

Benelux Branch
Nijverheidsweg 23 A, 3641 RP. Postbus 222, 3640 AE Mijdrecht
Phone 0297-282461 FAX 0297-283936

Spanish Branch (Barcelona)

Sucursal en españa
Ctra. Rubí, 76-80, 08190 Sant Cugat del Vallés
Ap. de Correos 420
BARCELONA (SPAIN)
Phone +34 93 565 3154 FAX +34 93 589 4388

Manufactured by Mitsubishi Electric Corporation

1 Zusho Baba, Nagaokakyo-city, Kyoto Japan

WE919C150A1