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Case Study Outline

This document provides an outline for a case study about a customer of a product or service. It includes sections to introduce the customer and their company, describe the challenges they faced and why they chose the product, and how they used the product to address those challenges. The case study aims to highlight how the product helped the customer by including metrics and a customer quote. It is targeted at readers interested in learning about the customer and product.

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Noemi Rosario Sanchez
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54 views2 pages

Case Study Outline

This document provides an outline for a case study about a customer of a product or service. It includes sections to introduce the customer and their company, describe the challenges they faced and why they chose the product, and how they used the product to address those challenges. The case study aims to highlight how the product helped the customer by including metrics and a customer quote. It is targeted at readers interested in learning about the customer and product.

Uploaded by

Noemi Rosario Sanchez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Outline: [Case Study Title]

Customer: [Enter Customer Name]


Company: [Enter Customer’s Company Name, If Applicable]
Industry: [Enter Customer’s Industry, If Applicable]
Buyer Persona: [Enter Targeted Reader and/or Buyer Persona]
Customer: [Enter Product Name]
Author: [Enter Author Name]

[Case Study Title]


Introduction
Lead into the post with a short introduction (approximately 100-words). Be sure to highlight:

● The customer’s name and a little bit about them.


● The opportunity the customer saw in your company.
● The product your case study is promoting as a helpful resource to your customer.

The Story of [Customer Name]


In this section, provide a more in-depth overview on your customer. If it’s an individual, explain the
person’s background in the context of your product/service. If it’s a business, talk about the company’s
background, industry, and any recent successes in the news.

Also, briefly explain the challenges or opportunities the customer faced before they did business with you.
This will make the improvement metrics have a greater impact on the reader.

Lastly, end this section by quickly explaining why the customer decided to do business with you to face
these challenges/opportunities.

The [“Challenge” or “Opportunity”] of [Challenge/Opportunity the


Customer Faced] Before [Product Name]
Explain the challenge or opportunity in front of the customer before they started using the product. This
could be either a reactive reason (i.e. the customer had an issue that needed to be addressed) or a
proactive reason (i.e. there was untapped potential that was unleashed by working with your business).
Why [Customer Name] Chose [Product Name]
In this section, speak about the decision process of your customer. Speak about how they discovered the
product, what other solutions else they considered, and what made them ultimately decide to select your
product. Specific features of this product that help you stand out from competitors should be referenced
here.

How [Customer Name] Used [Product]


In this section, talk about how the customer started using your product to better their lives and/or their
business. This section should mention specific features unique to your product that made their success
possible.

If available, include at least one quote from your customer in this section for their point of view.

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