NXT DIGITAL LCO Portal User Guide

LCO Portal User Guide

(Version-1.7)

- By Mobiotics IT Solution Private Limited

-

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NXT DIGITAL LCO Portal User Guide

Table of Contents
INTRODUCTION: ------------------------------------------------------------------------------------------------ 3
1. SIGNUP: -------------------------------------------------------------------------------------------------- 3
2. LCO Portal LOGIN: ------------------------------------------------------------------------------------- 6
3. Forgot Password: -------------------------------------------------------------------------------------- 7
4. DASHBOARD: ------------------------------------------------------------------------------------------- 8
5. PAYMENT: ----------------------------------------------------------------------------------------------- 8
4.1) Add Payment ---------------------------------------------------------------------------------------------------------9
User Details:- ------------------------------------------------------------------------------------------------------------------------ 11
Payment:- --------------------------------------------------------------------------------------- Error! Bookmark not defined.
4.2) List Payment-------------------------------------------------------------------------------------------------------- 16
6. CUSTOMER: -------------------------------------------------------------------------------------------- 17
6.1) Create Customer: ------------------------------------------------------------------------------------------------- 18
6.1.1) Single Create Customer -------------------------------------------------------------------------------------------------- 18
6.1.2) Bulk Create Customer ---------------------------------------------------------------------------------------------------- 19
6.2) List Customer:------------------------------------------------------------------------------------------------------ 24
6.3) Activations for Customer: -------------------------------------------------------------------------------------- 26
6.4) Modify Customer: ------------------------------------------------------------------------------------------------ 26
7. PRODUCT: ---------------------------------------------------------------------------------------------- 28
7.1) Add Basepack ------------------------------------------------------------------------------------------------------ 28
7.1.1) Add Basepack for Specific user ----------------------------------------------------------------------------------------- 28
7.1.2) Bulk Add Basepack -------------------------------------------------------------------------------------------------------- 30
7.2) Add Add-ons for specific user --------------------------------------------------------------------------------- 31
7.2.1) Add Add-ons for specific user ------------------------------------------------------------------------------------------ 31
7.1.2) Bulk Add-ons ---------------------------------------------------------------------------------------------------------------- 33
7.3) Disconnect ---------------------------------------------------------------------------------------------------------- 35
7.3.1) Disconnect product for Specific user --------------------------------------------------------------------------------- 35
7.3.2) Bulk Disconnect ------------------------------------------------------------------------------------------------------------ 36
7.4) Reconnect ----------------------------------------------------------------------------------------------------------- 38
7.4.1) Bulk Reconnect ------------------------------------------------------------------------------------------------------------- 38
7.4.2) Bulk Reconnect ------------------------------------------------------------------------------------------------------------- 39

8. Renew --------------------------------------------------------------------------------------------------- 42
8.1) After Expiry --------------------------------------------------------------------------------------------------------- 42
8.1.1) Product Renew After Expiry -------------------------------------------------------------------------------------------- 42
8.1.2) Bulk Renew ------------------------------------------------------------------------------------------------------------------ 44
8.2) Before Expiry ------------------------------------------------------------------------------------------------------- 46
8.2.1) Product Renew Before Expiry ------------------------------------------------------------------------------------------ 46
8.2.2) Bulk Renew ------------------------------------------------------------------------------------------------------------------ 47
8.2.2) Bulk Do not Renew -------------------------------------------------------------------------------------------------------- 49

9. Report: -------------------------------------------------------------------------------------------------------- 50
9.1) Expiry Report------------------------------------------------------------------------------------------------------- 51

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NXT DIGITAL LCO Portal User Guide

9.2) Job Report ---------------------------------------------------------------------------------------------------------- 52

9.3) Alert Message------------------------------------------------------------------------------------------------------ 54
10. Device:------------------------------------------------------------------------------------------------------- 55
10.1) List Devices-------------------------------------------------------------------------------------------------------- 55
10.2) OSD------------------------------------------------------------------------------------------------------------------ 57
10.3) Retrack ------------------------------------------------------------------------------------------------------------- 60
10.3.1) Retrack for Specific user ----------------------------------------------------------------------------------------------- 60
10.3.2) Bulk Retrack --------------------------------------------------------------------------------------------------------------- 61

11. Ticket:-------------------------------------------------------------------------------------------------------- 63
11.1) Create Ticket ----------------------------------------------------------------------------------------------------- 64
11.2) List Ticket ---------------------------------------------------------------------------------------------------------- 65
12. Download: -------------------------------------------------------------------------------------------------- 65
12.1) Portal User Guide Download --------------------------------------------------------------------------------- 66
12.2) Mobile User Guide Download ------------------------------------------------------------------------------- 66
13. Profile: --------------------------------------------------------------------Error! Bookmark not defined.
14. Pay For Box:.-------------------------------------------------------------------------------------------------74
14. LOGOUT: -----------------------------------------------------------------------------------------------------74
15. Summary-----------------------------------------------------------------------------------------------------78

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NXT DIGITAL LCO Portal User Guide

NXT DIGITAL LCO Portal User Guide

Author Company Date Version
Pranshu Saxena Mobiotics 28-09-2015 1.0
Pranshu Saxena Mobiotics 06-10-2015 1.1
Balaram Sahu Mobiotics 20-10-2015 1.2
Pavan Kumar Mobiotics 01-02-2016 1.3
Balaram Sahu Mobiotics 07-03-2016 1.4
Balaram Sahu Mobiotics 14-06-2016 1.5
Balaram Sahu Mobiotics 14-06-2016 1.6
Sandeep Chaudhary Mobiotics 03-01-2017 1.7

INTRODUCTION:
This guide explains step by step guide to access NXT DIGITAL LCO portal. Using LCO portal
Users can create and manage customers, subscribe products, renew products, create tickets,
list Activations, send OSD and can do retrack etc.

Navigate to https://lcoportal.nxtdigital.in/. It will navigate to NXT DIGITAL Login page. To use

LCO Portal user should be registered with the portal.

1. SIGNUP:
All ICC users can do Sign Up to use the LCO portal. For Signup, user must follow below process:

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Fig 1.0: Register Link

1) Navigate to Login page, click on register link (shown in Fig 1.0) present in
“No Account? Register”. It will navigate to Sign Up page.

Fig 1.1: Signup Page

2) Enter Username and Password given by ICC and Mobile Number & Email are
mandatory. Then click on Sign Up button.
3) On clicking Sign Up button, it will navigate to OTP page and OTP will be sent on the
mobile number which you entered.

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Fig 1.2: Enter OTP

4) OTP page will ask for OTP, enter the OTP which received on mobile and click on
Verify button. Once you enter the right OTP, the mobile number will be verified
successfully.
5) In case of not received the OTP, user can click the Resend OTP link provide OTP
page (Fig: 1.2) to get OTP, it will give a pop-up (Fig: 1.3) like below. Click Resend
button, a SMS will be sent automatically.

Fig 1.3: Resend OTP Pop-up

6) If user already have an OTP then click on Enter OTP link present in “Already have
OTP? Enter OTP” which available Signup page (Fig: 1.1). It will give a pop-up like
below (Fig: 1.4).
7) Enter the username, OTP and click on Verify button.

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Fig 1.4: Send OTP

8) After successful OTP verification Sign Up process completes and user will get a
successful message and will navigate to login page where user can login to portal.

2. LCO Portal LOGIN:

Go to https://lcoportal.nxtdigital.in/. Login page is displayed asking for Username and
Password.

Fig 2.0: Login Page

1) Enter Username and Password as given by ICC mandatorily.

2) Click on ‘Proceed’ button, it will redirect to admin ‘Dashboard’ page.

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3. Forgot Password:
In case user forgets his login password, they can use “Forgot Password?” Link to reset
their password. For Signup, user must follow below process:

Fig 3.0: Reset Password Pop-up

1) Click on Forgot Password? link present in login page, it will push a pop-up asking
username.
2) Enter the username click reset button. A SMS will be sent to user registered mobile
number containing new password and user will navigated to login page.
3) Enter the password which received on mobile and try to login. On successful login
user, will be navigated to password change page where user can set a new
password as per his convenient.

Fig 3.1: Change password page

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4. DASHBOARD:
Dashboard will show all the details about Total Customers, Total Activations, and Total
Payments.
1) Total Customer graph describes
- Total Customers created
- No. of Customers Activated

2) Total Activation graph describes

- Total Activation Done
- No of Activation got Success
- No of Activations got Failed

3) Total Payments graph describes,

- Total Payments done

Fig 4.0: Dashboard

5. PAYMENT:
It contains two options.

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1) Add Payment
2) List Payments

Fig 4.0: Payment tab Options

Add Payment tab provides an option to top up user wallet and List Payments tab provides
list of the all Payments.

4.1) Add Payment

Fig 1.0: Payment Page navigation

1) Navigate to Payment link from header and choose Add Payment option from the
dropdown (Shown in Fig-1.0). It will navigate to Payment page.

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Fig 1.1: Payment Page navigation

2) Enter amount value in numbers, then click Pay button (Shown in Fig-1.1).
3) On clicking pay button user will be redirected to the citrus payment gateway site
(Shown in Fig-1.2) where payment is done.

Fig 1.2: Citrus Page

4) Citrus page contains two sections.

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 User Details section

 Payment Section

User Details: -

1) In first section user details need to be entered.

2) Enter Name, Email Id address and mobile number. Here email Id and mobile number
are the mandatory fields; we recommend entering all the details.

Fig 1.3: User Details Page

Payment: -

Second section contains payment details, choose your payment method, and do further
process.

Citrus Account: -

1) If user has a Citrus Account, they can select Citrus Account option.

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Fig 1.4: Citrus Payment Login Page

2) First enter citrus username, password and click Login button. On login user, will get
option to pay the amount, check the amount and click Pay button.

Fig 1.5: Citrus Payment Page

Credit card: -
1) If user has a Credit Card, they can select Credit Card option.

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Fig 1.6: Credit Card Page

2) Enter the card number in Credit Card No. Field.

3) Select the Expiry date of the card from the Expiry select menu. Expiry date will be
printed on the card.
4) Enter the CVV in the CVV filed. Mostly CVV of 3 digits and user will get it in the backside
of the card.
5) Enter the name of the card holder in the Name on Card field and click Pay button.

Debit card: -
1) If user has a Debit Card, they can select Debit Card option.

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Fig 1.7: Debit Card Page

2) Enter the card number in Debit Card No. field.

3) Select the Expiry date of the card from the Expiry select menu. Expiry date will be
printed on the card.
4) Enter the CVV in the CVV filed. Mostly CVV of 3 digits and user will get it in the backside
of the card.
5) Enter the name of the card holder in the Name on Card field and click Pay button.

Net Banking: -

1) If user has internet banking, they can select Debit Card option.

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Fig 1.8: Net Banking Page

2) Select the bank name from the given bank option. For quick access the State Bank of
India, Indian Overseas Bank, State Bank of Hyderabad, Andhra Bank, and Bank of
Maharashtra are available with one click.
3) If user is having one of these banks they can select by clicking respective bank or if
user is having any other bank they can select from Select Another Bank option and
click Pay button.
4) System will navigate user to respective bank page (Shown example for SBI in Fig 1.9), where
user can fill the details and can make payment.

Fig 1.9: Bank Page

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 After completion of above two sections, system will take some time to redirect to
our payment confirmation page, don’t refresh or close the browser.
 On returning from payment site user will be shown transaction status (shown in Fig
1.10) and message will and email be sent to your registered mobile number and
given email Id.

Fig 1.10: Payment confirmation Page

 After successful transaction click on view balance link it will navigate to payment
page where user can see the transaction details and balance.

Fig 1.3: Transaction Details

1) In case of payment failure after payment, a message with payment information will
be sent which may be used by LCO to contact customer care.

2) Our System will take some time to validate failed payment for successful transaction
and credit the paid amount to LCO wallet with SMS.

4.2) List Payment

1) Navigate to Payment link from header and choose List Payments option from the
dropdown. It will navigate to List Payment page as shown in Fig 4.2.1

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Fig 4.2.1: List Payment Page

2) The payment lists can be filter by Payment Status, Payment Mode and timeline.
3) It will list 15 payment reports per page. It can be navigated to next page by clicking
Next button and can be navigate back by clicking Prev button.
4) The payment data can be downloaded by clicking Download Payment Report
button.

6. CUSTOMER:
It contains three options.
1) Create Customer
2) List Customer
3) Modify Customer

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Fig 5.0: Customer tab Options

Create Customer tab provides an option to create customers, List Customer tab provides
list of the all Customers, Modify Customer tab provides an option to Modify Customer
details.

6.1) Create Customer:

6.1.1) Single Create Customer

1) Navigate to Customer link from header menu and choose Create Customer from the
dropdown list, it will navigate to Create Customer page.

2) It will display the Customer Creation Form through which LCO can create customer.

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Fig: 6.1.1.0 Create Customer

3) Enter all the detail of the customer as required. The fields which are marked * are
mandatory, but its recommended to enter all the details.

4) After entering all the asked details, click on Create button.

5) After clicking on Create button, a success message will be shown as Customer Added
successfully.

6) After the successful creation of the Customer, our system will take some time to
activate the customer. Customer will be listed in Customer List page with all
appropriate details.

6.1.2) Bulk Create Customer

1) Navigate to Create Customer page as described above.

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Fig. 6.1.2.0: Bulk Create Customer button

2) Click on the Bulk Create Customer button (Shown in Fig 6.1.2.0), it will give a popup asking
file to upload as (shown in Fig 6.1.2.1).

Fig. 6.1.2.1: Bulk Create Customer Pop-up

3) Download the bulk create customer template file by clicking download link. The file
will be in .csv format and will look like Fig 6.4.2.3

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Fig. 6.4.2.3: Bulk Crete Customer file (.csv format)

4) Enter the required data of customer and save it (file format should be .csv format as
sample template format).

5) Now click on the Choose file to upload field and select the bulk file. After selecting the
file Upload button will be enabled then click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message as shown in Fig 6.4.2.4

Fig. 6.4.2.4: File Upload Success Message

7) Then system will execute the bulk create customer file in the backend.

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8) User can see the bulk file progress report in Job report section by navigating to Report
 Job Report.

9) First the Job status will be INITIATED.

Fig. 6.4.2.4: Job report with INITIATED status

10) When system start processing the bulk file the Job status will change to INPROGRESS.

Fig. 6.4.2.4: Job report with INPROGRESS status

11) When the bulk file process will complete the status will change to COMPLETED.

Fig. 6.4.2.4: Job report with INPROGRESS status

11) Once bulk file processing completes user need to submit the documents for respective

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customers to complete the create customer process.

12) For submitting document user must navigate to List Customer page, there user will
find the customer details.

13) Click on the Upload button for respective customer which present under document
column.

Fig. 6.4.2.4: Customer List Page to upload the Documents

14) On clicking on Upload button a pop will appear asking to upload the documents.

Fig. 6.4.2.4: Upload Customer Document Pop-up

15) Upload the respective documents and click on submit. On clicking on Submit button
user will get a success message (Shown in Fig-6.4.2.4) and customer creation process
completes.

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Fig. 6.4.2.4: Job report with INPROGRESS status

16) After the successful creation of the Customer, it will be listed in Customer List with all
appropriate details ( KYC- Verified and Status Active (Shown in Fig-6.4.2.4) ).

Fig. 6.4.2.4: Customer Details after successful Create customer

6.2) List Customer:

1) Navigate to Customer link from header and choose List Customer from the dropdown,
it will navigate to Customer List Page.
2) Customer List Contains customer details as Customer ID, Customer Name, Mobile
Number, Email Id, Customer Type Id, Customer Class Id, KYC Status, Customer Status,
Document, Customer created time.
3) Users can upload their documents.

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4) List of all Customers Can be filter with Customer Status as Active, Inactive, Verify,
Pending and Registered and KYC status as Pending, Failed and Verify as shown in Fig
5.2.2.
5) List of Customers can be searched by Customer Id, First name, Timeline and
MobileNo.

6) All customer lists can be downloaded by clicking on Customer Download button.

7) It will list 15 activation rows per page. It can be navigated to second page by clicking
Next button below the result table and can be navigate back by clicking Prev button.

Fig 5.2.2: Customer List Page

8) Click on Upload button, it will open a pop-up asking for upload documents.

Fig 5.2.3: Upload Document

9) Click on upload once file uploaded then click on Submit button.

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6.3) Activations for Customer:

Fig 6.3.1 List Activations

1) Click on Activations from List Customer Page.

2) A Pop-Up will show the list of activations done by the selected customer.
3) All customer activations can be downloaded by click on Activation Download button
from List Customer Page.

6.4) Modify Customer:

Fig 5.3.1: Modify Customer

User can modify his customer data (i.e. Email id, Mobile Number, documents of Address
Proof/ ID Proof/ CRF) of their customers. To do so they need to follow some steps, they are-

1) Navigate to Customer link from header and choose Modify Customer from the
dropdown as shown in Fig 5.3.1.

2) System will navigate to Customer Modification page, asking Customer ID.

3) Enter that Customer ID whose information needs to be changed and then click Go
button.

4) On clicking Go button, it will fetch the customer existing details and will redirect user

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to customer modification page, where all the existing details of customer will be listed
as shown in Fig.5.3.2 User can update customer’s information like Title, First Name,
Surname, Email id, Mobile number, Address, Documents of ID Proof, Address Proof,
CRF.

5) To update Title, First Name, Surname, Email id, Mobile number and Address just edit
the respective fields and replace the new information.

7) For attaching new documents, click on the respective attach button. System will give
a pop-up asking to select the file. Select the document and attach it respectively.

8) After the information edited click Update button to update the profile data.

Fig 5.3.2: Customer Modification

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7. PRODUCT:
It contains two options.
1) Add Basepack
2) Add Add-ons
3) Renew
4) Disconnect
5) Reconnect

Fig 6.0: Product Tab Options

Add Basepack tab provides an option to add Base Packs, Add Add-ons tab provides an
option to add Packages and channels, Renew tab provides an option to renew the
Activated Products, Disconnect tab provides an option to disconnect the Active Products
and Reconnect tab provides an option to reconnect the disconnected Products.

7.1) Add Basepack

7.1.1) Add Basepack for Specific user

Fig 6.1.1: Base pack Subscription Page Navigation

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1) Navigate to Product link from header and choose Add Basepack option from the
dropdown. It will navigate to Base Pack Subscription page. The page will look like
Fig 6.1.2.

Fig 6.1.2: Base Pack Subscription Page

2) Enter the customer id or Device serial number in the Enter Customer Id/Serialno text
box for which Base pack needs to be added, then click Go.
3) On clicking Go button all the base packs will list (shown in Fig-6.1.3), which user can
subscribe for customer.
4) Choose the base pack which customer wants and check the respective radio button,
and then click Confirm Select button.

Fig 6.1.3: Base Pack Subscription Process

5) On clicking Confirm Select button user will be redirected to the Selected Package
Summary Page (as shown in Fig 6.1.4) where the selected product will list with price.
6) Check the product and price then click Subscribe button.
7) Once the process complete one result table will generate below the subscribe button
with status of the subscription.

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Fig 6.1.4: Selected Package Summary Page

7.1.2) Bulk Add Basepack

1) Navigate to Base Pack Subscription page as describe above.

Fig. 6.4.2.1: Bulk Add Basepack Button

2) Click on the Bulk Add Basepack Button (Shown in Fig 6.4.2.1 ), it will give a popup
asking file to upload as shown in Fig 6.4.2.2

Fig. 6.4.2.2: Bulk Add Basepack Pop-up

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3) Download the bulk add product template by clicking download link. The file will be
in .csv format and will look like below Fig.

Fig. 6.4.2.3: Bulk Add Basepack file (.csv format)

4) Enter the required data of customer in the .csv file and save it.

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message.

7) Then system will execute the bulk add base pack file in the backend. User can see the
status by navigating to bulk report page.

7.2) Add Add-ons for specific user

7.2.1) Add Add-ons for specific user

Fig 6.2.1: Add Add-ons Page Navigation

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1) Navigate to Product link from header and choose Add Add-ons option from the
dropdown. It will navigate to Add-ons Subscription page. The page will look like Fig
6.2.2.
2) Enter the customer id or Device serial number in the Enter Customer Id/Serialno text
box for which Base pack needs to be added, then click Go.

3) On clicking Go button all the Add-ons will list, which user can subscribe for customer.
4) Choose the Add-ons which customer wants and select the respective check boxes,
and then click Confirm Select button.

Fig 6.2.2: Base Pack Subscription Process

5) On clicking Confirm Select button user will be redirected to the Selected Package
Summary Page (as shown in Fig 6.2.3) where the selected product will list with price.
6) Check the product and price then click Subscribe button.
7) Once the process complete one result table will generate below the subscribe button
with status of the subscription.

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Fig 6.2.3: Selected Package Summary Page

7.1.2) Bulk Add-ons

1) Navigate to Add-ons Subscription page as describe above.

Fig. 6.4.2.1: Bulk Add-ons Button

2) Click on the Bulk Add Add-ons Button (Shown in Fig 6.4.2.1 ), it will give a popup asking
file to upload as shown in Fig below.

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Fig. 6.4.2.2: Bulk Add-ons Pop-up

3) Download the bulk add on product template by clicking download link. The file will
be in .csv format and will look like below Fig.

Fig. 6.4.2.3: Bulk add on product template file (.csv format)

4) Enter the required data of customer in the .csv file and save it.

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message.

7) Then system will execute the bulk add-ons file in the backend. User can see the status
by navigating to bulk report page.

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7.3) Disconnect
1) Navigate to Product link from header and choose Disconnect from the dropdown as
shown in Fig 6.4.1
2) System will navigate to Product Disconnect page, asking Customer ID.

Fig 6.4.1 Disconnect Page Navigation

7.3.1) Disconnect product for Specific user

1) Navigate to Product Disconnect page as describe above.

2) Enter that Customer ID/Device Serial Number whose product needs to be
disconnected and then click Go button.

Fig 6.4.1.1 Product Disconnect Page

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3) On clicking Go button, it will fetch the customer existing details and will list the Active
products.
4) Select the product which needs to be disconnected and check respective check box.
5) Click on Confirm Select button, it will redirect to “Selected Package Summary” page.
6) Click on Disconnect button, the product will be disconnected successfully.

Fig. 6.4.1.2: Selected Package Summary for Disconnect

7.3.2) Bulk Disconnect

1) Navigate to Product Disconnect page as describe above.

Fig. 6.4.2.1: Bulk Disconnect Button

2) Click on the Bulk Disconnect Button (Shown in Fig 6.4.2.1 ), it will give a popup asking
file to upload as shown in Fig 6.4.2.2

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Fig. 6.4.2.2: Bulk Disconnect Pop-up

3) Download the bulk disconnect template by clicking download link. The file will be
in .csv format and will look like Fig 6.4.2.3

4) Enter the required data of customer (Device Serial number or Customer ID in the first
column, Product ID in the second column and Contract ID in the third column) in
the .csv file and save it.

Fig. 6.4.2.3: Bulk Disconnect file (.csv format)

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message as shown in Fig 6.4.2.4

7) Then system will execute the bulk disconnect file in the backend.

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Fig. 6.4.2.4: File Upload Success Message

7.4) Reconnect
7.4.1) Bulk Reconnect

1) Navigate to Product link from header and choose Reconnect from the dropdown as
shown in Fig 6.5.1.

Fig. 6.5.1: Product Reconnect

2) System will navigate to Product Reconnect page, asking Customer ID.

3) Enter that Customer ID/Device Serial Number whose product needs to be

reconnected and then click Go button.

Fig. 6.5.2: Product Reconnect

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4) On clicking Go button, it will fetch the customer existing details.

5) Select the product which needs to be reconnected and Click on Confirm Select button.

Fig. 6.5.3: Product Reconnect

6) It will redirect to “Selected Package Summary” page.

7) Click on Reconnect button (Fig. 6.5.3), the product will be reconnected successfully.

7.4.2) Bulk Reconnect

1) Navigate to Product Reconnect page as describe above.

Fig. 6.4.2.1: Bulk Reconnect Button

2) Click on the Bulk Reconnect Button, it will give a popup asking file to upload as shown
in Fig 6.4.2.2

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Fig. 6.4.2.2: Bulk Reconnect Pop-up

3) Download the bulk reconnect template by clicking download link. The file will be
in .csv format and will look like Fig 6.4.2.3

4) Enter the required data of customer (Device Serial number or Customer ID in the first
column, Product ID in the second column and Contract ID in the third column) in
the .csv file and save it.

Fig. 6.4.2.3: Bulk Reconnect file (.csv format)

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message as shown.

7) Then system will execute the bulk disconnect file in the backend.

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7.5) Know Your Basepack

1) This feature helps user to know the available base packs for him.
2) Navigate to Product link from header and choose Know Your BasePack from the
dropdown.

Fig. 7.5.1: Know Your Basepack option

3) System will navigate to Know Your Basepacks page shown in below image

Fig. 7.5.2: Know Your Basepacks Page

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8. Renew

8.1) After Expiry

8.1.1) Product Renew After Expiry

Fig. 7.3.1: Product Renew

8) Navigate to Renew link from header and choose After Expiry from the dropdown as
shown in Fig above.
9) System will navigate to After Expiry page, asking Customer ID.
10) Enter that Customer ID/Device Serial Number whose product needs renewed and then
click Go button.

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Fig.7.3.2: Product Renew

11) On clicking Do not Renew button, it will remove the plan from the list for
temporarily, once customer refresh the page, the plans will list which are done by Do
not Renew.
12) On clicking Renew All, it will renew all the plans which are listed in the Renew
Expired Product.

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Fig. 7.3.3: Product Renew

13) On clicking Renew All, it will navigate to the Subscription page and ask for click on
Renew or back to the Renew Expired Product page.

14) Once click on Renew, it will show the result table for no. of Success and status.

8.1.2) Bulk Renew

8) Navigate to Bulk Renew page as describe above.

Fig. 7.3.4: Bulk Renew Button

9) Click on the Bulk Renew Button, it will give a popup asking file to upload as shown in
Fig below.

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Fig. 7.3.5: Bulk Renew Pop-up

10) Download the bulk renew template template by clicking download link. The file will
be in .csv format and will look like below Fig.

Fig. 6.4.2.3: Bulk renew product template file (.csv format)

11) Enter the required data of customer in the .csv file and save it.

12) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

13) On clicking Upload button our system will validate the data and will give a success
message.

14) Then system will execute the bulk renew file in the backend. User can see the status
by navigating to bulk report page.

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8.2) Before Expiry

8.2.1) Product Renew Before Expiry

Fig.8.2.1: Product Renew for Before Expiry

1) Navigate to Renew link from header and choose Before Expiry from the dropdown as
shown in Fig above.
2) System will navigate to Before Expiry page, asking Customer ID.
3) Enter that Customer ID/Device Serial Number whose product needs renewed and then
click Go button.
4) It will list all the plans which will expire within 15 days.

Fig.8.2.2: Product Renew for Before Expiry

1) On clicking Do not Renew button, it will remove the plan from the list for
Permanently, once customer refresh the page, the plans will list which are done by
Do not Renew.

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2) On clicking Renew All, it will renew all the plans which are listed in the Renew Active
Product.

Fig. 8.2.3: Product Renew

3) On clicking Renew All, it will navigate to the Subscription page and ask for click on
Renew or back to the Renew Active Product page.
4) Once click on Renew, it will show the result table for no. of Success and status.

8.2.2) Bulk Renew

1) Navigate to Bulk Renew page as describe above.

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Fig. 7.3.4: Bulk Renew Button

2) Click on the Bulk Renew Button, it will give a popup asking file to upload as shown in
Fig below.

Fig. 7.3.5: Bulk Renew Pop-up

3) Download the bulk renew template template by clicking download link. The file will
be in .csv format and will look like below Fig.

Fig. 6.4.2.3: Bulk renew product template file (.csv format)

4) Enter the required data of customer in the .csv file and save it.

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message.

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7) Then system will execute the bulk renew file in the backend. User can see the status
by navigating to bulk report page.

8.2.2) Bulk Do not Renew

1) Navigate to Bulk Do not Renew page as describe above.

Fig. 7.3.4: Bulk Renew Button

2) Click on the Bulk Do not Renew Button, it will give a popup asking file to upload as
shown in Fig below.

Fig. 7.3.5: Bulk Do not Renew Pop-up

3) Download the bulk renew template template by clicking download link. The file will
be in .csv format and will look like below Fig.

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Fig. 6.4.2.3: Bulk Do not renew product template file (.csv format)

4) Enter the required data of customer in the .csv file and save it.

5) Now click on the Choose file to upload field and select the bulk disconnect file. After
uploading the file Upload button will be enable, click on Upload button.

6) On clicking Upload button our system will validate the data and will give a success
message.

7) Then system will execute the bulk renew file in the backend. User can see the status
by navigating to bulk report page.

9. Report:
It contains two options.
1) Activation Report
2) Expiry Report

Fig 7.0: Product Tab Options

Activation Report tab provides list of Activations of all customers and Expiry Report tab
provides list of products which are going to expire.

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9.1) Expiry Report

Fig: 7.2.1 Expiry Report Page Navigation

1) Navigate to Report link from header menu and choose Expiry Report from the
dropdown as shown in Fig. 7.2.1, it will navigate to Expiry Report page.

Fig 7.2.2: Expiry Report Page

2) It will display all the list of products which are going to expire. Expiry report contains
Customer Id, Customer Name, STB, Product Name, Expiry Date and Last Updated etc.
as shown in Fig. 7.2.2

3) It will list 15 expiry reports row per page, it can be navigated to second page by clicking
next button below the result table and can be navigate back by clicking prev button.

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4) List of expiry report can be filtered by Days (TODAY, TOMORROW and Within 7 Days)
through Expiring In filter.

5) The output of the selected Expiring in Days data can be downloaded by clicking on
Download Expiry Report button.

9.2) Job Report

It contains the status of bulk process.

There are different Job Types-

 Activate customer
 Bulk base pack subscription
 Bulk create customer
 Bulk disconnect
 Bulk reconnect
 Bulk retrack

12) User can see the bulk file progress report in Job report section by navigating to Report
 Job Report.

13) First the Job status will be INITIATED.

Fig. 6.4.2.4: Job report with INITIATED status

14) When system start processing the bulk file the Job status will change to INPROGRESS.

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Fig. 6.4.2.4: Job report with INPROGRESS status

15) When the bulk file process will complete the status will change to COMPLETED.

Fig. 6.4.2.4: Job report with INPROGRESS status

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Fig 9.2.1: Job Report Page

1) On clicking Download link, it will download the job report for the selected bulk
process.

9.3) Alert Message

It contains list of alert messages created by admin.

Fig 9.3.1: Alert Message Page

2) Navigate to Report link from header menu and choose Alert Message from the
dropdown as shown in Fig. 9.3.1, it will navigate to Alert Message page.

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Fig 9.3.2: Alert Message Page

3) It will list all alert messages.

10. Device:
It contains two options.
1) List Devices
2) OSD
3) Retrack

Fig 8.0: Device Options

List Devices tab provides list of Devices of all customers, OSD tab provides an option to send
on screen message to customer and Retrack provides an option to retrack customer devices.

10.1) List Devices

1) Navigate to Report link from header menu and choose List Device from the dropdown
list as shown in Fig 10.1.1

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Fig 10.1.1: Device List

2) It will display all the list of devices with details like Device Id, Device Serial Number,
Customer ID, Customer Name, Product ID, Product Name, Status, created etc. as
shown in Fig. 10.1.2

3) List Devices can be filtered by Device Status.

4) List of devices can be searched by Customer Id, LCO Id, Product Id, Product Name,
Serial No. and Device Id too.

Fig 8.1.2: Device List Page

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5) Select the date from the timeline to see the date wise list of devices as shown in Fig.
8.1.2

6) The output of the selected Device can be downloaded by clicking on Device Download
button.

10.2) OSD

Fig 10.2.1: OSD Page Navigation

Navigate to Device link from header and choose OSD from the dropdown list as shown in Fig
10.2.1. It will navigate to OSD Message Service page.

10.2.1) OSD for Specific user

Fig 10.2.1.1: OSD Message

1) Navigate to Device link from header and choose OSD from drop-down as shown in Fig
10.2.1.1

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2) Enter the valid serial number/Customer ID and Select appropriate message from drop-
down.

3) Click on Send button. On Successful OSD message system user will generate a
successful message as “Message Sent Successfully”.

10.2.2) Bulk OSD

1) Navigate to OSD Message Service Page as explained above.

Fig 10.2.2.1: Bulk OSD Button

2) Click on the Bulk OSD button, it will give a popup asking file to upload as shown in Fig
10.2.2.2

Fig 10.2.2.2: Bulk OSD Pop-up

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3) Download the bulk OSD template by clicking either of the download link. The file will
be in .csv format and will look like Fig 10.2.2.3

Fig 10.2.2.3: Bulk OSD file

4) Enter the Device Serial number or Customer ID in the first column and template ID in
the second column and save it.

5) Users will get the template Id from the dropdown of single OSD drop down shown in
below image.

Fig 10.2.2.3: Bulk OSD file

6) Now click on the Choose file to upload field and select the bulk retrack file. After
uploading the file Upload button will be enable, click on Upload button.

7) On clicking Upload button our system will validate the data and will give a success
message as shown in Fig 8.3.2.4

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8) Then system will execute the bulk disconnect file and will send a message when
execution is done.

10.3) Retrack

Fig 10.3.0: Retrack Page Navigation

Navigate to Device link from header and choose Retrack from the dropdown list as shown in
Fig 10.3.0. It will navigate to Retrack Service page.

10.3.1) Retrack for Specific user

Fig 10.3.1.1: Retrack Page

1) Navigate to Retrack Service Page as explained above.

2) Enter a valid Device serial number or Customer ID.
3) Then Click on Send Button.
4) On Retrack successful user will get a Message as “Retrack Successful”

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10.3.2) Bulk Retrack

3) Navigate to Retrack Service Page as explained above.

Fig 10.3.2.1: Bulk Retrack Button

4) Click on the Bulk Retrack button, it will give a popup asking file to upload as shown in
Fig 10.3.2.1

Fig 8.3.2.2: Bulk Retrack Pop-up

9) Download the bulk retrack template by clicking download link. The file will be in .csv
format and will look like Fig 10.3.2.2

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Fig 8.3.2.3: Bulk Retrack Pop-up

10) Enter the required data of customer (Device Serial number or Customer ID) in the .csv
file and save it.

11) Now click on the Choose file to upload field and select the bulk retrack file. After
uploading the file Upload button will be enable, click on Upload button.

12) On clicking Upload button our system will validate the data and will give a success
message as shown in Fig 8.3.2.4

13) Then system will execute the bulk disconnect file and will send a message when
execution is done.

Fig. 8.3.2.4: File Upload success Message

9.5) Hardware Replacement

1) Click on the DEVICE link from header menu and choose Hardware Replacement from
the dropdown list as shown in Fig. 9.0.
2) It will redirect to Hardware Replacement page where user can change hardware for a
customer.

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3) First enter the customer ID or Device serial number of the customer in the edit box of
Enter Old Serial Number/ Customer Id for whom Hardware replacement need to be
done.

4) Then enter new Serial number in Enter New Serial Number edit box and then select
the reason for replacement and click Proceed button.

5) It will replace the new hardware for customer. On successful replacement user, will
get a successful message and will navigate to List Device Page where user can see the
device with the customer.

Fig. 8.3.2.4: Hardware Replacement Page

11. Ticket:
In Ticket section, there are two options –
1) Create Ticket
2) List Ticket

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Fig 9.0: Ticket Service

11.1) Create Ticket

6) Navigate to Ticket link from header menu and choose Create Ticket from the
dropdown list as shown in Fig. 9.0.
7) It will redirect to Ticket Service page through which LCO can create a product.

8) Enter every detail asked as shown in Fig. 9.1

9) After entering all the asked details, click on Create button. User will get a success
message as Ticket Created Successfully.

10) After the successful creation of the Ticket, it will be listed in Ticket List with all
appropriate details.

Fig 9.1: Ticket Service Page

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11.2) List Ticket

Fig 9.2: Ticket List

1) Navigate to Ticket link from header and choose List Ticket from drop-down.
2) It will display all the tickets which are created before. User can search the required
ticket by entering the ticket Id in the Search by Ticket.
3) User can close a ticket by clicking Close button. On clicking on Close button system
will give a pop-up asking confirm to close.
4) On confirming ticket will be close and page will be refreshed, user can see the
updated status.

12. Download:
In Download section, there are two options –
1) Portal User Guide
2) Mobile User Guide

Fig 9.2: Download Tab Options

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12.1) Portal User Guide Download

Fig 10.1: Portal User Guide Download

1) Navigate to Download link from header menu and choose Portal User Guide from the
dropdown list as shown in Fig. 10.1.
2) It will download the Portal user guide successfully.

12.2) Mobile User Guide Download

Fig 10.2: Mobile User Guide Download

1) Navigate to Download link from header menu and choose Mobile User Guide from the
dropdown list as shown in Fig. 10.2.
2) It will download the Mobile user guide successfully.

13. Profile:
It contains four options.
1) My Profile
2) Add Subuser
3) Modify Subuser

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Fig 13.0: Profile Section Options

13.1) My Profile
1) LCO profile data like Email Id, Mobile Number, login Password can be updated by
navigating to LCO Detail page (shown in Fig 12.0).

2) For LCO details page, click on Profile link from the header and then select My Profile.

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Fig 13.1: LCO Profile Page

Email Id Update: -

1) If user wants to update email Id, then enter new email Id which needs to be update
and click Update.

2) After profile update is done successfully user will get a confirmation message as below.

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Fig 13.1.0: Email Id Update Confirmation Message

Mobile Number Update: -

1) If user wants to update mobile Number, then enter new mobile Number in the Mobile
Number and click Update button.

2) After clicking Update button a SMS will go to new mobile number which will have an
OTP and user will navigate to OTP Page.

Fig 13.1.1: OTP Page on mobile Number Change

3) Enter the OTP which user got in SMS on mobile after OTP verification new mobile
number will be updated for user and user will get a confirmation message as below.

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Fig 13.1.2: Mobile Number Update Confirmation Message

13.2) Add Subuser

1) LCO can add a subuser under for his activities and can give the access accordingly. For
doing that user must go Add Subuser page.

2) For Add Subuser page (Shown in the below image), click on Profile link from the header
and then select Add Subuser.

Fig 13.2.0: Add Subuser Page

Adding Master Subuser: -

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1) For adding a Master Subuser, go to Add Subuser page and enter the username and
select Type as Master and then click on Create button. This will add a subuser with
Master access (Same access as LCO).

2) When LCO select any user as Master Subuser then Permissions options will be
disabled.

Fig 13.2.1: Adding Master Sub user

Adding Sub user: -

1) For adding a normal Sub user, go to Add Sub user page and enter the username and
select Type as Subuser and then click on Create button.

Fig 13.2.2: Adding Sub user

2) Then select the permission which sub user should have. User can select multiple

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permissions by doing tick mark. After selecting the permissions click on Create button,
it will successfully create a sub user with given permissions.

Fig 13.2.3: Selecting Permissions

13.3) Edit Subuser

1) This tab provides an option to edit a subuser. To navigate to Modify Subuser, page
click on Profile link from the header and then select Edit Subuser, then system will
navigate to Modify Subuser Page.

Fig 13.2.4: Selecting Permissions

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2) To update a subuser select the subuser to whom user wants to update the details.

Fig 13.2.5: Select Subuser

2) Select the type and change new permissions and click Update button.

Fig 13.2.6: Select Permissions

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14. Pay for Boxes:

Pay for boxes feature will be used for LCO’s who want to buy new STB boxes, by using this
feature LCO need to fill all the details and done payment via using Citrus payment gateway
Through LCO portal. User can download the pay for boxes reports from LCO Portal.

1) To Navigate “Pay for box” user need to click on Payment tab, which should
be display from header
2) under payment tab “pay for box” option should be display

Fig 14.1: Select pay for box option

3) After click on Pay for box user can navigate on “Pay for box report” page
4) Pay for box button will display on pay for box report page as shown in
fig 14.2

1.
2.

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3.
4.
5.
6.
7.
Fig 14.2: Pay for box Report

5) Click on “Pay for box” button,

After click on pay for box button user will get one pop-up to fill box details
as shown in fig 14.3
6) Select Setup box type- HD/SD
7) Enter model
8) Enter quantity
9) After select box type and enter quantity user will get Total price in Non-
editable text field
10) User can pass any comment in comment text field
11) After fill all details user need to click on “Submit” button as shown
in fig 14.3.

Fig 14.3: pay for box enter details page

After click on submit button user will redirect on Citrus payment gateway
page

 Enter Valid email id

 Enter valid mobile number
 Select payment option
 Enter details
 Click on “PAY” button as shown in fig 14.4

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Fig 14.4: Payment gateway page

 After success/Failed payment user will get success/Failed message on screen

as shown in fig 14.5

Fig 14.5: success message after payment

Pay for Boxes Report

 User can navigate to pay for box report After click on Payment tab from
header and click on pay for box option under the payment tab

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 On pay for boxes report page user can see the reports using given filters as
shown in fig 14.6.
1- Timeline: - By selecting two valid dates (From to To) user can see
the pay for boxes reports.
2- Box type: - By using box type filter user can select box
type(HD/SD) and can see related report after click on “GO” button.
3- Search by Model: - By entering model name in text field and click
on “GO” button user can see related reports.
4- Status: - user can see Paid/Failed/Pending/Cancelled payment
report by using Status filter.

 User can download the Pay for boxes report by click on ‘’Download Pay for
box Report’’ button which will be display on Pay for boxes report page as
shown in fig 14.6.

Fig 14.6: Pay for box report

15.LOGOUT:

Fig 14.0: Logout

1) When user wants to logout from portal he can click logout button, it will logout from
the portal and will navigate to the Login page.

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15. Summary:
This document described the functionality of NXT DIGITAL HITS LCO portal.

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