4.

Alignment and Troubleshooting

4. Alignment and Troubleshooting

4.1. Alignment and Adjustments

This chapter describes the main functions for service, such as the product maintenance method, the test output related to
maintenance and repair, Jam removing method, and so on.

4.1.1. Control Panel

v
ew

x
vu y

~ {

1 Display Shows the current status and prompts during an operation.

2 Menu Enters menu mode and scrolls through the available menus.
3 OK Confirms the selection on the display.
4 Back Sends you back to the upper menu level.
5 Numeric keypad Use the keypad to enter numbers and characters. It is useful for entering IP
addresses.
6 Cancel Stops an operation at any time.
7 Power You can turn the power on and off with this button.
8 Status LED Shows the status of your machine.
9 Eco Enters eco mode to reduce toner consumption and paper usage.
10 Arrows Navigates available values by moving to the next or previous options.

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4. Alignment and Troubleshooting

4.1.2. Understanding The Status LED

The color of the Status indicates the machine’s current status.

Status Description
Off The machine is off-line.
Green Blinking The machine is receiving data from the computer or the machine is printing data.
On The machine is on-line and can be used.
Red Blinking • A minor error has occurred and the machine is waiting for the error to be
cleared. Check the display message. When the problem is cleared, the
machine resumes.
• Small amount of toner is left in the cartridge. The estimated cartridge
life of toner is close. Prepare a new cartridge for replacement. You may
temporarily increase the printing quality by redistributing the toner.
On • A toner cartridge has almost reached its estimated cartridge life*.
• The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error.
• A paper jam has occurred.

* Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of
print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment,
printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when
red LED is on and the printer stops printing.

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 4. Alignment and Troubleshooting

4.1.3. Clearing paper jams

NOTE

To avoid tearing the paper, pull the jammed paper out slowly
and gently.

In tray 1
1) Open and close the front cover. The jammed paper is 3) Remove the jammed paper by gently pulling it straight
automatically ejected from the machine. out.
If the paper does not exit, go to the next step.

2) Pull out tray 1 .

0
0

0 If the paper does not move when you pull, or if you

do not see the paper in this area, check the fuser area
around the toner cartridge.

4) Insert tray 1 back into the machine until it snaps into

place. Printing automatically resumes.

In optional tray2
1) Pull out optional tray 2. 3) Pull tray 1 half-way out.

2) Remove the jammed paper from the machine. 4) Pull the paper straight up and out.

5) Insert the trays back into the machine. Printing

If the paper does not move when you pull or if you do automatically resumes.
not see the paper in this area, stop and go to the next
step.

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4. Alignment and Troubleshooting

In the multi-purpose tray

1) If the paper is not feeding properly, pull the paper out 2) Open and close the front cover to resume printing.
of the machine.

0
0

Inside the machine

2) Remove the jammed paper by gently pulling it straight
NOTE
out.
The fuser area is hot. Take care when removing paper from
the machine.

1) Open the front cover and pull the toner cartridge out.

0 0 x

3) Replace the toner cartridge and close the front cover.

Printing automatically resumes.

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 4. Alignment and Troubleshooting

In the exit area

1) Open and close the front cover. The jammed paper is 4) Remove the jammed paper as shown in the following
automatically ejected from the machine. figure.
If you do not see the jammed paper, go to the next step.

2) Gently pull the paper out of the output tray.

0 0
0

0
ew v
0

0 0
v

0 x
ex

If you do not see the jammed paper or if there is any 5) Close the rear cover. Printing automatically resumes.
resistance when you pull, stop and go to the next step.

3) Open the rear cover.

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4. Alignment and Troubleshooting

In the duplex unit area

1) Pull the duplex unit out of the machine. 3) Insert the duplex unit into the machine.

0 0
2) Remove the jammed paper from the duplex unit.
4) Open the rear cover.

5) Remove the jammed paper as shown in the following

figure.

0 0
0

0
ew v
If the paper does not come out with the duplex unit, 0
remove the paper from the bottom of the machine.
0 0
v

0 x
ex

0 6) Close the rear cover. Printing automatically resumes.

If you still do not see the paper, go to the next step.

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 4. Alignment and Troubleshooting

4.1.4. Useful menu item for service

a) Monitoring the supplies life.

To view the supply life indicators, follow the steps below :

1) Press Menu on the control panel.

2) Press System Setup > OK > Maintenance > OK.

3) Press Supplies Info > OK.

4) Press OK to select the option you want.

b) Printing a report
This product provides several printable reports for maintenance purposes.

These reports can be used to aid the diagnosis of print quality problems.

• Demo page (Menu > Information > Demo page)

You can print the demo page to check whether your machine is printing properly or not.

• Configuration report (Menu > Information > Configuration)

You can print a report on the machine’s overall configuration. It shows various SW version and current machine
setting status.

• Supplies Information report (Menu > Information > Supplies Info.)

You can print supplies’ information page. It shows consumable unit life status and toner using status.

• Usage Counter (Menu > Information > Usage Counter)

You can print a usage page. The usage page contains the total number of pages printed.

c) Maintenance menu
This menu allows you to maintain your machine. (Menu > System setup > Maintenance)

• Clean Drum: Cleans the OPC drum of the cartridge by printing a sheet.
• Clean Fuser : Cleans the fuser by printing a sheet.
• CLR Empty Msg. : This option appears only when toner cartridge is empty.
• Supplies Info. : This item allows you to check how many pages are printed and how much toner are left in the cartridge.
• TonerLow Alert : If toner in the cartridge has run out, a message informing user to change the toner cartridge appears.
You can set the option for this message to appear or not.

• Paper Stacking: If you use a machine in a humid area, or you are using the damp print media caused by a high
humidity, the printouts on the output tray may be curled and may not be stacked properly. In this case, you can set the
machine to use this function to let print-outs stacked firmly. But, using this function will make the print speed slow.

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4. Alignment and Troubleshooting

d) Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The
following information will guide you on how to set your machine for the best print quality.

Before you set the altitude value, determine the altitude where you are.
4,000 m
(13,123 ft)
1
3,000 m
(9,842 ft)
2
2,000 m
(6,561 ft)
3 1 High 3
1,000 m 2 High 2
(3,280 ft)
4 3 High 1
0 4 Normal

1) Ensure that you have installed the printer driver with the provided Printer Software CD.

2) Double-click the Smart Panel icon on the Notification Area in Linux. You can also click Smart Panel on the status
bar in Mac OS X. For Windows user, select Start > Programs or All Programs > Samsung Printers > Samsung Easy
Printer Manager.

3) Click Printer Setting.

NOTE

If your machine is connected to the network, you can set the altitude via SyncThru™ Web Service.

4) Click Setting > Altitude Adjustment. Select the appropriate value from the drop-down list, and then click Apply.

NOTE

You can also set the altitude in System Setup > Altitude Adj. option on the machine’s display.

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 4. Alignment and Troubleshooting

4.1.5. Periodic Defective Image

If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller. Refer to the table
below and check the condition of the appropriate roller.

4 5
3
2 6 7
1
8

Band Period
No Roller Description Phenomenon Defective part
(mm)
1 1st Pressure roller Background
2 2nd Pressure roller Background Fuser unit
3 Heat roller Black spot and fuser ghost
4 Charge roller 26.7 mm Black spot
5 Developer roller 36.78 mm Horizontal band
Toner cartridge
6 OPC drum 75.49 mm White and Black spots
7 Supply roller 69.57 mm Horizontal band
8 Transfer roller Ghost, Damaged image

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4. Alignment and Troubleshooting

4.1.6. Useful management tools

4.1.6.1. Using Samsung Easy Printer Manager (Windows only)

NOTE

• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.

Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two
different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching
between the two interfaces is easy: just click a button.

Understanding Samsung Easy Printer Manager

To open the program:

• Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy
Printer Manager.

The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:

NOTE

The screenshot may differ depending on operating system you are using.

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 4. Alignment and Troubleshooting

No Area Description
1 Printer List The printer list displays the installed printer icons on your computer.
2 Printer Information This area gives you general information about your machine. You can check
information, such as the machine’s model name, IP address (or Port name),
and machine status.

NOTE

User’s Guide button: This button opens Troubleshooting Guide when an

error occurs. You can directly open the necessary section in the user’s guide.

3 Application Information Includes links for changing to the advanced settings, preference, help, and
about.
4 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
5 Contents Area Displays information about the selected machine, remaining toner level,
and paper. The information will vary based on the machine selected. Some
machines do not have this feature.
6 Order Supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.

Advanced settings user interface overview

The advanced user interface is intended to be used by the person responsible for managing the network and machines.

• Device Settings
You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print
information.

• Alert Settings
This is menu includes settings related to error alerting.
- Printer Alert : Provides settings related to when alerts will be received.
- Email Alert : Provides options relating to receiving alerts via email.
- History Alert : Provides a history of device and toner related alerts.
• Job Accounting
Provides querying of quota information of the specified job accounting user. This quota information can be created and
applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software.

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4. Alignment and Troubleshooting

4.1.6.2. Using Samsung Printer Status (Windows only)

The Samsung Printer Status is a program that monitors and informs you of the machine status.

NOTE

• The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine
or operating system in use.

• Check the operating system(s) that are compatible with your machine.

Samsung Printer Status overview

If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is
installed automatically when you install the machine software.

You can also launch Samsung Printer Status manually. Go to the Printing Preferences , click the Basic tab > Printer
Status button.

These icons appear on the Windows task bar:

Icon Mean Description

Normal The machine is in ready mode and experiencing no errors or warnings.

Warning The machine is in a state where a soft error has occurred. For example, a toner low status,
which may lead to toner empty status.

Error The machine has at least one hard error, such as out of paper, fuser error, etc. Machine
does not have ability to come to ready without customer intervention.

1 Toner Level You can view the level of toner remaining in each toner cartridge. The machine
and the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.

2 Alert Settings Select the settings you want from the options window.

3 Order Supplies You can order replacement toner cartridge(s) from online.

4 Troubleshooting You can directly open the troubleshooting section in the user’s guide.

5 Close Close the window.

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 4. Alignment and Troubleshooting

4.1.6.3. Using Smart Panel (Macintosh and Linux only)

Smart Panel is a program that monitors and informs you of the machine’s status, and allows you to customize the machine’s
settings. For Macintosh, Smart Panel is installed automatically when you install the machine software. For Linux, you
can download Smart Panel from the Samsung website.

NOTE

• The Smart Panel window and its contents shown in this user’s guide may differ depending on the machine or operating
system in use.

• Check the operating system(s) that are compatible with this model.

Smart Panel overview

If an error occurs while operating, you can check the error from the Smart Panel. You can also launch Smart Panel manually.

• Macintosh : Click this icon the Smart Panel icon on the menu bar.
• Linux : Double-click the Smart Panel icon in the Notification Area.

1 Toner Level You can view the level of toner remaining in each toner cartridge. The machine and the
number of toner cartridge(s) shown in the above window may differ depending on the
machine in use. Some machines do not have this feature.

2 Buy Now You can order replacement toner cartridge(s) from online.

3 User’s Guide You can view the online User’s Guide.

NOTE
This button opens the Troubleshooting Guide when an error occurs. You can directly
open the troubleshooting section in the user’s guide.

4 Printer Setting You can configure various machine settings in the Printer Settings Utility window. Some
machines do not have this feature

NOTE
If you connect your machine to a network, the SyncThru™ Web Service window
appears instead of the Printer Settings Utility.

Changing Smart Panel‘s settings

Right-click in Linux on the Smart Panel icon and select Configure smart panel. Select the settings you want from the
Configure smart panel window.

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4. Alignment and Troubleshooting

4.1.6.4. Using SyncThru Web Service (SWS)

SWS is an embedded web server in the machine. This web server informs you of machine configuration, version, status and
allows you to customize the machine’s settings. You can contact this server via wired and wireless network using your
web browser in the remote place.

Connecting preparations
• Wired or Wireless Network connection is established.
• Browser (Ex> Internet Explorer) Program on your PC network connected

SWS overview
SyncThru Web Service (SWS)

• accepts HTTP request via port 80 as normal web servers.

• provides interface to users information of networked printers and allow to configure the setting of printers.
• is able to provide more complicated options than Local UI for printer configuration.

Connection Procedure
1) Open the Web-browser and input IP address of machine. Click “Login”.

2) Log-in Admin Mode. (ID: admin, PW: sec00000)

3) Select pages to check the configuration and customize the settings.

CAUTION

Please, change SWS Default ID and Password for system security in case of your first connection.

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 4. Alignment and Troubleshooting

NOTE

If the machine supports ‘Direct Print’, you can enable this function using the SWS menu. The default configuration is
‘Disabled’ for your security.
Firstly, you have to login to SWS.

1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’.

2) In the ‘Services’ Menu, check ‘Direct Print’.

Or,

1) Click ‘System Security’ in the ‘Security’ menu.

2) Select ‘Feature Management’ in the left frame.

3) In the ‘Services’ Menu, check ‘Direct Print’.

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4. Alignment and Troubleshooting

4.1.7. Updating Firmware

This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :

• Update the firmware by using the USB port.

• Update the firmware by using the Network.

4.1.7.1. Update the firmware by using the USB port

Upgrading preparations
• usblist2.exe : Tool which sends firmware data to printer.
• Firmware file to update.

Upgrade Procedure
1) Turn the machine off.

2) Connect USB cable to printer.

3) Turn the machine on. Check if the printer is the ready status.

4) Drag the firmware file and Drop down on the usblist2.exe.

And then firmware update will be started automatically.

5) When upgrading is completed, machine is automatically re-booting.

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 4. Alignment and Troubleshooting

4.1.7.2. Update the firmware by using the network

Upgrading preparations
• Wired Network connection is established.
• Firmware file to update

Upgrade Procedure
1) Open the Web-browser and input IP address of machine. Click “Login”.

2) Log-in Admin Mode. (ID: admin, PW: sec00000)

3) Select Maintenance menu and click “upgrade wizard”

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4. Alignment and Troubleshooting

4) Select firmware file using “browser” button and press next button.

5) SyncThru will check verify firmware file and compare version and press next button.

6) Machine starts upgrading. SyncThru will return home page after upgrading is completed.

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 4. Alignment and Troubleshooting

4.1.8. Tech Mode

In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of a malfunction.
While in Tech mode, the machine still performs all normal operations.

a) Entering Tech mode

1) Press “Menu > # > 1 > 9 > 3 > 4” on the control panel continuously.

2) Press Menu.

3) Select “Tech Mode”.

b) Tech mode menu

Depth 1 Depth 2 Depth 3 Depth 4
Fuser
Tray 1
Pickup Roller
Tray 2
Counter Reset
MP Tray
Tray1
Retard Roller
Data Setup Tray2
Transfer Level Level 0 ~3
Density Level Level 0 ~3
Toner Low Level [1~30]: 10 %*
Off *
Paper Substitution
On
Supplies Info Printing…
Event Log Printing…
Job Duty Report Printing…
Report
Density Report Printing…
Frame JIG Printing…
Usage Counter Printing…
103-Time
105-Duty
106-Deve
NVM Read Write
107-Transfer
109-Temp Offset
110-LD Power
EDC Mode NVM Initialize Initialize Now
100-Motor
101-Clutch
102-Sensor
Test Routines
105-MHV Bias
106-Dev Bias
107-Transfer Bias

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4. Alignment and Troubleshooting

Depth 1 Depth 2 Depth 3 Depth 4

EDC Mode Test Routines 109-Fuser Heater
112-ACR

c) Data Setup
• Counter Reset
This menu can reset the counts for the Fuser or Pick up roller or Transfer roller. When replacing these parts, you
must do this menu.

• Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing
the toner cartridge.

• Paper Substitution
Between A4 and Letter size paper, print job can be executed without paper mismatch message, when the setting
value is “On”.

d) Report
• Supplies Info
It shows consumable unit life status and toner using status.

• Event Log
It shows various kinds of errors which can be occurred in machine. It also store history error count how many errors are
issued.

• Job Duty Report

It shows printing usage by print job duty.

• Density Report
It shows image density control history.

• Usage Counter
It contains the total number of pages printed.

e) EDC mode
• NVRAM Read/Write
This menu can change a configuration value for engine firmware.

Code LCD Meaning Default Max/Min

109-0000 0000-Ready Temp Target Temperature during standby mode. 10 0~15
109-0010 0010-Print Temp Target Temperature during run mode. 5 0~10

• Test Routines
This menu can perform the operation test for the main components.

State Related
Code LCD Meaning
Displayed Components
100-0000 Main BLDC Motor Main BLDC Motor is On/Off On[Off] Engine
100-0010 Main BLDC Motor Detect if Main BLDC Motor runs at normal speed Ready High[Low] Engine
100-0260 SMPS Fan Run Start/Stop developer fan run On[Off] Engine

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 4. Alignment and Troubleshooting

State Related
Code LCD Meaning
Displayed Components
Engages drive to pick up a paper from bypass Tray (MP
101-0000 Bypass Feed Clutch On[Off] Engine
Tray).
101-0010 T1 Pick-Up Clutch Engages T1 pick up clutch from tray 1. On[Off] Engine
101-0020 T2 Pick-Up Clutch Engages T2 pick up clutch from tray 2. (Optional) On[Off] Engine
101-0050 Registration Clutch Engages drive to registartion roller. On[Off] Engine
101-0190 Out-Bin Full Sensor Detect when a paper is at Duplex Ready sensor. High[Low] Engine
T1 Paper Empty
102-0010 Detect when paper is in Tray1. High[Low] Engine
Sensor
T2 Paper Empty
102-0080 Detect when paper is in tray2. High[Low] Engine
Sensor
Bypass Paper Empty
102-0280 Detects when paper is in Bypass Tray(MP Tray). High[Low] Engine
Sensor
102-0290 Feed Sensor Detect when a paper is at Feed sensor. High[Low] Engine
T2 Feed Sensor (or
102-0300 Detect when a paper is at T2 Feed sensor. (optional) High[Low] Engine
Door Open)
102-0360 Regi. Sensor Detect when a paper is at Regi. sensor. High[Low] Engine
102-0370 Exit Sensor Detect when a paper is at Exit. sensor. High[Low] Engine
105-0030 Black MHV Bias Black MHV bias voltage on at normal drive level On[Off] Engine
106-0030 Black Dev Bias Black Dev bias voltage on at normal drive level On[Off] Engine
107-0030 Black THV Bias Black THV bias voltage on at normal drive level On[Off] Engine
107-0031 Black THV(-) Bias Black THV bias voltage on at normal drive level On[Off] Engine
Numeric
107-0070 Black THV Bias Read Detect what the THV value is on the THV Roller Engine
3 digits
Numeric
109-0000 Fuser Temperature A Detects what the temperature A is on fuser. Engine
3 digits
109-0040 Fuser Fan Run Fuser Fan Motor On/Off On[Off] Engine
109-0050 Fuser Bias Fuser bias voltage on at normal drive level On[Off] Engine
LSU Motor1 Run
110-0000 Detects if LSU motor1 runs at normal speed. High[Low] Engine
Ready
110-0060 LSU Motor1 Run LSU Motor1 On/Off On[Off] Engine
110-0110 LSU LD Power4 LSU LD4 Power On/Off (black) On[Off] Engine

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4. Alignment and Troubleshooting

4.2. Troubleshooting

4.2.1. Procedure of checking the symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

- No Power
OPE LED - Power Module error
ON?
- Main PBA

OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.

Print (test page)

Printing
quality is Refer to "Solution
nomal? of Image Problem"

END

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 4. Alignment and Troubleshooting

4.2.1.1. Basic Check List

1) Check the Power.

• Check that the power switch is turned on.

• Check that the power cable is plugged into the outlet and the printer.

• Check the voltage of the power outlet.

2) Check the LED of Panel.

• Is there OPE LED ON?

› If not check power cable, switch SMPS or Main board.

• Is the abnormal Lamp?

› Check the Main board and cable harness.

3) Check the Paper Path

• Is there a Paper Jam?

› Remove any paper fragments caught in the paper path.

• Paper Jam occurs repeatedly at a specific point in the Paper Path

› Open the fuser cover, Jam clear.
› Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser

4) Print the Information Page (Configuration).

• Try printing a test page from a computer.

› If there is an error check cables and driver installation.

5) Check the Print Quality.

• Is there are a Print Quality Problem?

› Refer to image quality problem section.

6) Check consumables (toner etc.).

• Using the keys print the Test Pattern.

› Expected life of various consumable parts, compare this with the figures printed and replace as required

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4. Alignment and Troubleshooting

4.2.2. Error Code and Troubleshooting

Messages appear on the Smart Panel program window or on the control panel to indicate machine status or errors. Refer
to the tables below to correct the problem.

Error Code Error Message Troubleshooting page

A1-1110 Error #A1-1110: Turn off then on. Page 4–25

C1-1110 Prepare new cartridge Page 4–26

C1-1120 Replace new cartridge Page 4–26
C1-1140 Replace new cartridge Page 4–26
C1-1411 Install toner Page 4–26
C1-1512 Not Compatible Toner cartridge. Page 4–27
H1-1210 Paper jam in Tray2. Page 4–27
H1-1252 Paper is empty in Tray2. Page 4–27
M1-1110 Paper Jam in Tray1. Page 4–28
M1-1610 Paper Jam in MP tray. Page 4–28
M1-5112 Paper is empty in tray 1. Page 4–29

M1-5612 Paper Empty in MP Tray. Page 4–30

M2-1110 Paper Jam inside machine. Page 4–31

M2-2110 Paper Jam inside machine. Page 4–31
M2-2310 Paper Jam bottom of duplex. Page 4–32
M3-1110 Paper Jam in exit area. Page 4–32
M3-2130 Output bin full. Remove paper. Page 4–32
S2-4110 Door open. Close it. Page 4–33
S6-3123 Network Problem: IP Conflict. Page 4–33
S6-3128 802.1x Network Error. Page 4–34
U1-2320 Error #U1-2320 Turn off then on. Page 4–34
U1-2330 Error #U1-2330 Turn off then on. Page 4–34
U1-2340 Error #U1-2340 Turn off then on. Page 4–34
U2-1111 Error #U2-1111 Turn off then on. Page 4–35
U2-1113 Error #U2-1113 Turn off then on. Page 4–35

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 4. Alignment and Troubleshooting

► Error Code
A1–1110

► Error message
Error #A1-1110: Turn off then on.

► Symptom
Harness or Main BLDC motor or Main board is defective. / OPC coupler in the toner cartridge has overloaded.

► Troubleshooting method
1) Turn the machine off then on. If the error persists, refer to the following.

2) Check if the motor connector is connected properly. Reconnect it.

3) OPC coupler has overloaded. After removing the toner cartridge, rotate the OPC coupler.
If there is any damage, the OPC coupler can’t rotate well. Replace the toner cartridge.

4) The main BLDC motor is defective.

a) Unplug the connector from the motor carefully.
b) Replace the main BLDC motor with new one.

5) If the problem persists, replace the main board.

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4. Alignment and Troubleshooting

► Error Code
C1–1110
C1–1120
C1–1140

► Error message
Prepare new cartridge.
Replace new cartridge.
Replace new cartridge.

► Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life..

► Troubleshooting method
Print the supply information report.
Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.

► Error Code
C1-1411

► Error message
Install toner.

► Symptom
The toner cartridge is not installed.

► Troubleshooting method
1) Turn the machine off then on.

2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the
cartridge. And reinstall the toner cartridge.

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 4. Alignment and Troubleshooting

► Error Code
C1-1512

► Error message
Not Compatible Toner cartridge.

► Symptom
Toner cartridge is not compatible.

► Troubleshooting method
1) Print the supply information report. Check information of the toner cartridge.

2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

► Error Code
H1-1210

► Error message
Paper jam in Tray2.

► Symptom
A paper jam was detected in the feed area of the tray2.

► Troubleshooting method
1) Paper was inserted abnormally or was not loaded in the cassette properly.

2) Pick Up unit has a problem.

► Error Code
H1-1252

► Error message
Paper is empty in Tray2.

► Symptom
There is no paper in the tray2. / Actuator-Paper Empty or photo sensor is defective.

► Troubleshooting method
1) Load the paper in the tray2.

2) If the Actuator-Paper Empty is defective, replace it.

3) If the Photo Sensor is defective, replace it. Check if the connector is connected properly.

4) If the problem persists, replace the Main Board.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-27

4. Alignment and Troubleshooting

► Error Code
M1-1110

► Error message
Paper Jam in Tray1.

► Symptom
The jammed paper has occurred in the tray1.

► Troubleshooting method
1) Clear the jammed paper. If the problem persists, check the following.

2) While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally.

3) Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be
especially checked.

4) Print out the Supplies Information. Check the Tray 1 Roller Life and Tray1 Torque Limiter Life. If the life came to
the end, replace the relative roller.

► Error Code
M1-1610

► Error message
Paper Jam in MP tray.

► Symptom
The jammed paper has occurred in the MP tray.

► Troubleshooting method
1) Clear the jammed paper. If the problem persists, check the following.

2) While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally.

3) Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be
especially checked.

4) Print out the Supplies Information. Check the Tray Roller Life and Tray Torque Limiter Life. If the life came to the
end, replace the relative roller.

4-28 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

► Error Code
M1-5112

► Error message
Paper is empty in tray 1.

► Symptom
There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.

► Troubleshooting method
1) Load the paper in the tray1.

2) If the Actuator-Paper Empty is defective, replace it.

3) If the Photo Sensor is defective, replace it. Check if the connector is connected properly.

4) If the problem persists, replace the Main Board.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-29

4. Alignment and Troubleshooting

► Error Code
M1–5612

► Error message
Paper Empty in MP Tray.

► Symptom
There is no paper in the MP tray. / Actuator-Paper Empty or photo sensor is defective.

► Troubleshooting method
1) Load the paper in the MP tray.

2) If the Actuator-Paper Empty is defective, replace it.

3) If the Photo Sensor is defective, replace it. Check if the connector is connected properly.

4) If the problem persists, replace the Main Board.

4-30 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

► Error Code
M2-1110

► Error message
Paper Jam inside machine.

► Symptom
A paper jam was detected at the feed sensor.

► Troubleshooting method
1) Remove the jammed paper. If the error persists, check the followings.

2) Check if the feed sensor connector is connected properly.

3) Check if the Regi roller is contaminated or worn out. If yes, replace it.

4) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

► Error Code
M2-2110

► Error message
Paper Jam inside machine.

► Symptom
A paper jam was detected in the duplex area.

► Troubleshooting method
1) Remove the jammed paper.

2) Remove the contamination or obstacles in the paper path.

3) Check if the duplex unit is installed properly.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-31

4. Alignment and Troubleshooting

► Error Code
M2-2310

► Error message
Paper Jam bottom of duplex.

► Symptom
A paper jam was detected in the bottom of duplex.

► Troubleshooting method
1) Remove the jammed paper.

2) Remove the contamination or obstacles in the paper path.

3) Adjust the paper guide properly.

4) Check if the exit sensor is assembled properly. Reassemble it.

► Error Code
M3–1110

► Error message
Paper Jam in exit area.

► Symptom
A paper jam was detected in the exit area.

► Troubleshooting method
1) Remove the jammed paper.

2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

► Error Code
M3-2130

► Error message
Output bin full. Remove paper.

► Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.

► Troubleshooting method
1) Remove the paper on the output tray.

2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

4-32 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

► Error Code
S2-4110

► Error message
Door open. Close it.

► Symptom
Door is open or the cover open switch is defective.

► Troubleshooting method
1) Check if the front door is closed correctly.

2) Check if the rear door is closed correctly.

3) Check if the connection between the main board and HVPS board is correct.

4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

► Error Code
S6–3123

► Error message
Network Problem: IP Conflict.

► Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.

► Troubleshooting method
Change the machine’s IP address.

• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.

• In case of DHCP or Bootp, reboot the machine to receive a new IP address.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-33

4. Alignment and Troubleshooting

► Error Code
S6–3128

► Error message
802.1x Network Error.

► Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.

► Troubleshooting method
Check the setting-up for 802.1x confirmation server.

• Re-enter the server information and confirmation protocol.

• Re-enter the user information.

► Error Code
U1–2320
U1–2330
U1–2340
► Error message
Error #U1-2320 Turn off then on.
Error #U1-2330 Turn off then on.
Error #U1-2340 Turn off then on.

► Symptom
The temperature control of fuser unit is abnormal. (U1–2320 : Open Heat Error / U1–2330 : Low Heat Error / U1–2340
: Over Heat Error)

► Troubleshooting method
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?

2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.

3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser
Unit and install as is necessary.

4-34 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

► Error Code
U2-1111
U2-1113

► Error message
Error #U2-1111 Turn off then on.
Error #U2-1113 Turn off then on.

► Symptom
LSU Motor does not work normally.

► Troubleshooting method
1) Execute the LSU motor test in EDC mode. Check LSU motor operation sound.

2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
(picture-1)

3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly. (picture- 2,3)

4) Check if the LSU harness is defective. (picture-4)

5) Reconnect the LSU harness and then execute the LSU motor test again.

6) If the problem persists, replace the LSU.

7) If the problem persists after replacing LSU, replace the main board.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-35

4. Alignment and Troubleshooting

4.2.3. Image quality problem

1) Vertical Black Line and Band

Description : Straight thin black vertical line occurs in the printed image.

Check and cause Solution

• Damaged develop roller in the toner cartridge. Replace the toner cartridge.
Deformed Doctor-blade or cleaning-blade.
• Scratched surface of the charge roller in the toner
cartridge.
Partly depression or deformation on the surface of the Replace the transfer roller.
transfer roller.

2) Vertical White Line

Description : White vertical voids occurs in the printed image.

Check and cause Solution

Foreign matter stucks onto the window of internal lenses of Clean the LSU window with recommended cleaner (IPA).
LSU mirror. Clean the window with a clean cotton swab.
The life of the toner cartridge has been expired Replace the toner cartridge.
Some foreign substances are on the window of the toner Remove the foreign matter of the exposure window.
cartridge frame.
If the fuser is defective, voids occur periodically at the top Open the rear cover. Reinstall the fuser unit.
of a black image.

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 4. Alignment and Troubleshooting

3) Horizontal Black Band

Description : Dark of blurry horizontal stripes occur in the printing periodically.

Check and cause Solution

Bad contacts of the voltage terminals to toner cartridge. Clean each voltage terminal of the Charge, Developing,
toner cartridge and Transfer roller. (remove the toner
particles and paper particles)
The rollers of developer may be stained. Replace the toner cartridge.
— OPC Drum = 75.49 mm
— Charge Roller = 26.7 mm
— Developing Roller = 36.78 mm

4) Black and White spot

Description : Dark or blurry black spots occur periodically in the printing.

Check and cause Solution

If dark or blurry black spots occur periodically, the rollers in Clean each voltage terminal of the Charge, Developing,
the toner cartridge may be contaminated with foreign matte toner cartridge and Transfer roller. (remove the toner
or paper particles. (Charge roller : 26.7 mm interval / OPC particles and paper particles)
drum : 75.49 mm interval)
If faded areas or voids occur in a black image at intervals of Replace the toner cartridge.
75.49 mm, the OPC drum surface is damaged.
If a black image is partially broken, the transfer voltage is • If the transfer roller’s life is expired, replace it.
abnormal or the transfer roller’s life has expired. • Clean the inside of the set against the paper particles
and foreign matter in order not to cause the trouble.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-37

4. Alignment and Troubleshooting

5) Light image
Description : The printed image is light, with no ghost.

Check and cause Solution

Toner cartridge life is expired. Replace the toner cartridge.
HVPS terminal is contaminated. Clean the contaminated terminal.
The output from the HVPS is abnormal. Replace the HVPS board.

6) Dark or Black page

Description : The printed image is dark or black.

Check and cause Solution

Check if the high voltage terminal is contaminated. Clean the high voltage terminal.
The charging roller is defective. Replace the toner cartridge.
The output from the HVPS is abnormal. Replace the HVPS board.

4-38 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

7) Uneven Density
Description : Print density is uneven between left and right.

Check and cause Solution

• The pressure force on the left and right springs of the 1) Remove the transfer roller Assy.
transfer roller is not even. 2) Check if the transfer roller Assy has any wrong part.
• The springs are damaged. 3) Replace the transfer roller Assy.
• The transfer roller is improperly installed.
The toner level is not even on the toner cartridge roller due Replace the toner cartridge.
to the bad blade.

8) Background
Description : Light dark background appears in whole area of the printing.

Check and cause Solution

Does recycle paper be used? Use the proper papers.

The life of the toner cartridge has been expired Replace the toner cartridge.
The output from the HVPS is abnormal. Replace the HVPS board.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-39

4. Alignment and Troubleshooting

9) Ghost
Description : Ghost occurs at 75.49 mm intervals of the OPC drum.

Check and cause Solution

The high voltage terminal is contaminated. Clean the high voltage terminals.
The life of the toner cartridge has been expired Replace the toner cartridge.
The life of the transfer roller has been expired. Replace the transfer roller.

10) Stains on back of page

Description : The back of the page is stained.

Check and cause Solution

Transfer roller is contaminated. Replace the transfer roller.

4-40 Copyright© 1995-2011 SAMSUNG. All rights reserved.

 4. Alignment and Troubleshooting

11) Blank page

Description : The back of the page is stained.

Check and cause Solution

The ground contact of the toner cartridge is bad. Clean the ground terminal of the toner cartridge. If the
problem persists, replace the toner cartridge.
LSU is defective. Replace the LSU.
The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board
is bad. is defective, replace it.

12) Partial image void

Description : The partial void occurs in the printed page.

Check and cause Solution

The printer is not installed on flat ground. Install the printer on flat ground. Print 10 sample pages for
test.
The developer circulation in the toner cartridge is bad. 1) Shake the toner cartridge 2~3 times from right to left.
Reinstall the toner cartridge. Print 10 sample pages
for test.
2) If the problem persists, replace the toner cartridge.
The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed
bad. properly.

Copyright© 1995-2011 SAMSUNG. All rights reserved. 4-41

4. Alignment and Troubleshooting

4.2.4. Other errors

1) Multi-feeding
• Description : Multiple sheet of paper are fed at once.
Check and cause Solution
Pick clutch or Regi clutch does not work properly. Replace the defective clutch if necessary.
Pick up/ Forward / Retard roller is worn out or contaminated. Clean or replace the defective roller.

2) No-Power
• Description : When system power is turned on, LED and LCD on the operator panel do not come on.
Check and cause Solution
The connection between main board and OPE board is bad. Reconnect or replace the harness.
HVPS/SMPS output is abnormal. Replace the HVPS/SMPS board.

4-42 Copyright© 1995-2011 SAMSUNG. All rights reserved.