1.

Which of the following is NOT a key element of a Project

Charter?
 Cause Benefit Analysis
 Problem Statement
 Goal Statement
 Business Case

2. Which of the following is NOT an example of continuous

data?
 Length of a cable
 Average repair time of a machine
 Dents in a sheet of metal
 Thickness of a wire
3. The defect level in a 4-sigma process would be:
 3.4 PPM
 6,210 PPM
 308,000 PPM
 66,800 PPM
4. A study of Control Charts revealed that a Stable Process was
in Statistical Control but a significant proportion of data values fell
outside the customer specifications (USL and LSL). Which of the
following conclusions can be made about the process?
 Process is not stable
 Process is stable, but not capable
 Process is neither stable nor capable
 Process is both stable and capable
5. Cause and Effect or Ishikawa diagram is also known as:
 Kaizen
 Pareto Analysis
 Poka-Yoke
 Fish Bone Diagram
6. What does a skewed histogram indicate?
 Both a and b
 None of the above
 It indicates the data is not normal.
 It indicates possible filtering of data to one side of the mean.
7. Which of the following techniques is used to brainstorm on
ideas on related topic to unblock the thought process?
 Anti-Solution
 Channeling
 Analogy
 Brain Writing
8. In which of the following cases will you FAIL TO REJECT null
hypothesis?
 P value = 0.013
 P value = 0.412
 P value = 0.000
 P value = 0.016
9. Which is the most appropriate chart to use in case of variable
data with subgroup size larger than 8?
 X bar S-Chart
 X bar R-Chart
 np-Chart
 c-Chart
10. In which year did Motorola win the Malcolm Baldridge
National Quality Award?
 1988
 1991
 1989
 1979
11. An organization wants to analyze the sales figures for a year.
The sales show peaks during the month of December. The month
of December sees the festival of Christmas celebrated all over the
world. Which of the following term can correctly describe the sales
figures for the month of December?
 Assignable Causes
 Random Causes
 Social Causes
 All of the above
12. A sample that will lead to incorrect conclusions about the
population and which will not be representative of the population
is:
 Random
 Stratified Random
 Biased
 Clustered
13. A Value-Added Activity is an activity that:
 Is significant with regards to achieving customer requirements
 Is done for the benefit of the organization
 Helps to make the process more effective
 The Customer is willing to Pay for
14. What is the popular TAG LINE used for Lean?
 War on Waste
 War on Customer
 War on Variation
 War on Systems
15. The variation in measurements obtained with a gage when
used several times by SAME operator while measuring the
identical characteristic on the same sample piece, is known as:
 Repeatability
 Stability
 Reproducibility
 Accuracy
16. Which of the following tools is used to reduce the lead time
for a product to reach from one assembly point to another?
 Muda
 SMED
 Kanban
 5S
17. Any unit that contains one or more defects is called:
 Defects
 Defect Opportunity
 Defective
 None of the above
18. Which waste elimination technique focuses on Error
Prevention?
 5S
 Poka-Yoke
 TQM
 None of these
19. Why is Cause and Effect Analysis done?
 To determine potential benefit of project
 To brainstorm and logically organize possible causes for a specific
problem or effect
 None of the above
 To establish performance goals for the process
20. A diagram which shows 20% of the inputs (X’s) that cause
80% of the problem with respect to the dependent process output
(Y) is called:
 Scatter Diagram
 Cause and Effect Diagram
 Affinity Diagram
 Pareto Diagram
21. We are introducing a new product. Which one of the
following tools will be most useful in minimizing problems?
 Pareto Chart
 Failure Mode and Effects Analysis (FMEA) 
 Process Control
 Benchmarking
22. Which of the following tools can be used to monitor the new
process performance?
 Poka-Yoke
 SPC Charts
 Control Plans
 Pareto Analysis
23. For a Two-Sample t-Test, the reported p-value is 0.10, at
95% confident level, what should be the conclusion?
 Fail to reject null hypothesis
 None of the above
 Conduct One-Way ANOVA
 Reject null hypothesis
24. Which of the following is an example of Poka-Yoke?
 “D” Connectors in computers
 Takt Time
 SIPOC
 Value Stream Mapping
25. Fulfilling which type of customer needs is a critical priority for
any business
 Functional
 Innovational
 One Dimensional
 Must Be
26. An organization wants to monitor the number of defective
bolts it is producing. It examines a lot of 100 bolts for a period of
20 days. Which of the following control chart should it create?
 u-Chart
 p-Chart
 c-Chart
 np-Chart
27. A process which is used to divide a large group of data into
smaller, logical categories for analysis is called:
 Prioritization
 Segmentation
 Sampling
 Randomizing
28. For a centered normal distribution which of the following
statement is true?
 Cpk = Cp = 1
 Cpk < Cp
 Cpk = Cp = 1.33
 Cpk > Cp
29. An organization expects to derive a net income of $14,500
on a total investment of $210,000. Calculate the ROI% for the
organization.
 8.7%
 9.6%
 6.9%
 4.5%
30. An organization decides to divide its customer base of a
different age groups on the basis of annual income. Which of the
following technique is used by organization?
 Segmentation
 Pareto Analysis
 RCA
 Stratification
31. What is the advantage of drawing box plot?
 All of the above
 It gives the location of data
 It indicates outliers in data
 It indicates imminent instability in the process
32. A Problem Statement must contain all the following
information EXCEPT?
 Hint of the solution or the cause
 The period for which the problem has continuously existed
 An estimated Qualitative or Quantitative measure of the problem?
 An indication of the benefit to the organization by solving the
problem
33. The objective of Measurement System Analysis (MSA) is to:
 Verify the adequacy of measurement system when verifying
causes
 All of the above
 Verify the adequacy of measurement system when verifying
solutions
 Verify the adequacy of measurement system for Y before
calculating Baseline Process Capability
34. Which element of a project charter deals with the
improvement, the team is seeking to achieve?
 Business Case
 Project Scope
 Problem Opportunity
 Goal Statement
35. Which of the following is a commonly accepted p-value or
alpha risk?
 0.96
 0.05
 0.7
 0.5
36. Which of the following is not in a hypothesis test?
 Pareto Chart
 One-Way ANOVA
 Chi Square Test
 One-Sample Test
37. Which of the following is the most common measure of
variability in a data set?
 Outliers
 Specification Limits
 Median
 Standard Deviation
38. Sample size is dependent on all EXCEPT:
 Population size
 Standard deviation
 Precision
 Confidence level
39. Which of the following histograms display two peaks?
 Transformed
 Bimodal
 Multi-skewed
 Bi-attribute
40. The manager of customer service wants to survey a sample
of customers from different regions. Each region has different size
of customer base. The manager is likely to use
 Non-systematic random sampling
 Simple random sampling
 Stratified random sampling
 Systematic random sampling
41. If the call handling time increases with the number of weeks
of experience an agent has, then the correlation coefficient for
handling time and experience would be:
 Greater than 1
 Equal to 1
 Between 0 and +1
 Between 0 and –1
42. Which of the following is the correct interpretation of the term
“AS-IS” Process Mapping?
 As available in ISO 9001 documentation
 As informed by one of the key team members
 What the process “Actually Is”
43. When we have many categories of defects, which category
of defects should we choose first to solve?
 A category that has maximum impact on customer
satisfaction
 A category with highest occurrence of defects
 A category which is in some other team control
 A category which is easy to solve
44. Which of the following is the key responsibility of a Process
Owner?
 Provide resources and helps resolve conflicts
 Conduct training for team members on Six Sigma
 Data Collection
 None of the above
45. What is a Value Stream?
 None of the above
 A clear, concise description of a measurement and the process by
which it is to be collected
 The flow of activities, information and material, required for
completing the process of delivering a product / service to a
customer from order receipt to order fulfillment
 A process which uses summary metrics to make the decision
about when to separate different processes for continued analysis
46. If you can squeeze six standard deviations in between
process average and customer’s requirements, then what
percentage of opportunities meets customer requirements?
 99.99%
 99%
 99.73%
 99.99967%
47. Under what conditions is two sample-test applied?
 Both sample sizes are less than 30
 When each population exhibits normal distribution
 All of the above
 When two random independent samples are drawn
48. When deciding on type of hypothesis test to be performed on
variable data, the “t” test will be used when:
 The sample size has more than more than 100 observations
 The sample size has more than 30, but less than 100 observations
 The sample size has more than 30 observations
 The sample size has less than 30 observations
49. The knee joint replacement procedure doesn’t cause nerve
damage. Researchers at a biomedical company wanted to test this
hypothesis. However, the researchers made Type 1 Error in
 concluding the result. Assuming null hypothesis is true which of the
following statements did they conclude?
 Knee joint replacement causes nerve damage
 Knee joint replacement doesn’t cause nerve damage
50. Which of the following tools can be used for prioritizing
VOC?
 Mistake Proofing
 None of the above
 Affinity Diagram
 Project Charter