Part 5: Incomplete Sentences

Directions: In your test book, you will see a sentence with a missing word. Four possible
answers follow the sentence. Choose the best answer to the question and fill in the
corresponding oval on your answer sheet.

101. If the customer ……………. not satisfied, 121. Is the annual report ……………yet?
please have him call the manager. A. avail
A. am B. available
B. is C. availability
C. are D. availing
D. be
102. Our goal is to turn …………. into success. 122. The bell captain suggested that more
A. failing porters ………..hired?
B. fail A. are
C. failed B. have
D. failure C. be
D. do
103. The plane will be landing …………… 123. The office requires that all employees park
Chicago in twenty minutes. in their …………spaces.
A. with A. signed
B. into B. assignment
C. in C. assigned
D. for D. significant
104. The seminar was canceled because 124. These addresses should be listed in………
invitations were not …………… in time. order.
A. printer A. alphabet
B. printed B. alphabetise
C. printing C. alphabetically
D. print D. alphabetical
105. If the waiter cannot handle your request, 125. The purchasing department is located
the captain …………. assist you. ……….the reception desk.
A. will A. across
B. has B. between
C. did C. behind
D. is D. from
106. We depend on Mr. Wong for his 126. The guard must ………..your
knowledge and ……………… . identification at the gate.
A. leading A. checked
B. lead B. checking
C. leadership C. checks
D. leader D. check
107. Ms. Guida expects costs to ………….. 5 127. Employees dislike tasks that are
percent this year. ……………. .
A. ascend A. repeat
B. increase B. repetitive
C. escalate C. repetition
D. raise D. repetitively
108. …………….. is the key to efficiency. 128. Visitors are reminded ………… name tags
A. Organised at all times.
B. Organize A. to wear
C. Organizer B. wear
D. Organisation C. be worn
D. is wearing
109. The meeting is postponed ……………. 129. At the end of the year, the company puts
Mr. Tan’s plane was late. ………….a picnic for the employees.
A. although A. for
B. while B. by
C. because C. up
D. with D. on
110. The training session has been changed 130. Clients are ………….allowed to see the
from 8:30 …………9:00. research department.
A. at A. rare
B. to B. ever
C. in C. never
D. by D. no time
111. The head of sales …………… to San 131. If we had started earlier, we ……….the
Diego for the annual sales convention. deadline.
A. went A. would meet
B. gone B. would have met
C. go C. will meet
D. going D. will have met
112. Because Ms. Kimura has a long 132. Mr. Nolde called to cancel his
……………., she will always leave work at ……………….. .
5:30. A. notebook
A. commute B. calendar
B. commune C. appointment
C. community D. notice
D. compost
113. The fax machine is ………… the postage 133. If Ms. Kamano leaves at 2:00, she
meter and the copy machine. …………..at the station on time.
A. among A. would have arrived
B. outside B. will arrive
C. between C. arrived
D. through D. would arrive
114. Mr. Maxwell will interview 134. A letter for Mr. Carn was left ……….Mr.
………….applicants from 9:00 until 11:00 Britto’s desk.
today. A. through
A. job B. on
B. occupation C. out
C. chore D. up
D. positioning
115. When you need supplies, …………a 135. The last train to Hamburg ……….. at
request with the office manager. 10.30.
A. filling A. depart
B. fell B. departs
C. fallen C. to depart
D. file D. departing
116. All cabin attendants must lock the cabin 136. …………..the meeting, Ms. Tran missed
door ………….. leaving the room. several important phone calls.
A. afterwards A. Although
B. after B. In spite of
C. later than C. Because
D. late D. During
117. …………it was Mr. Guiton’s birthday, his 137. Because his finger was broken, the
staff took him to lunch. secretary could not type ………….. .
A. Although A. efficiently
B. During B. intermittently
C. Because C. slowly
D. That D. gradually
118. Hotel employees are ………… to knock 138. The CD-player was damaged when it
before entering the rooms. ………. .
A. requited A. was delivered
B. required B. has delivered
C. requisite C. was delivering
D. repulsed D. had delivered
119. The billing clerk was not able to find the 139. Mr. Hatori was very ……….when he got a
invoice ………….. the order. promotion.
A. or A. excite
B. and B. exciting
C. but C. excited
D. though D. excites
120. This product ………..our most popular 140. The restaurant is open on weekends,
item. …………not on holidays.
A. always has considered been A. either
B. has been always considered B. or
C. has been considered always C. so
D. has always been considered D. but
 Part 6: Text completion
Directions: In your test book, you will see four passages each with four blanks. Under each
blank are four answer options. Choose the word to phrase that best completes the blank.

Questions 141 – 143 refer to the following notice.

International Airport Policy Regarding Security and Baggage

In accordance with the international security regulations, the following items are never
allowed to be taken onto a plane by passengers, either in their carry-on bags (141)................
checked luggage: weapons, including knives and guns; explosives, including dynamite and
fireworks.

The following items may be placed in checked luggage but not on carry-on bags. Tools,
including hammers, screwdrivers, and wrenches; sport equipment (142)............... golf
clubs, baseball bats, skis, and ski poles.

When you pass through the (143)................line, all bags will go through our X-Ray
machines and some bags will be manually checked by personnel, as well. Thank you for
your cooperation. Have a safe and pleasant flight.

141. 143.
(A) or (A) ticket
(B) nor (B) arrival
(C) but (C) security
(D) then (D) reservations

142.
(A) so
(B) such as
(C) example
(D) instance

Questions 144 – 146 refer to the following magazine article

This holiday season, computer retailers hope to increase (144)..................... of notebook
PCs (personal computers). A heavy advertising campaign began this week, with several
computer manufacturers placing ads on TV, radio, newspapers, and the Internet. The
advertising campaign will continue through the holiday season.

Notebook PCs are gaining popularity because of their (145)..................... They are lighter
and smaller than laptops and much easier to carry around. Although laptop and notebook
computers are more expensive than desktop computers, more and more people are buying
them. They are filling a growing need for mobility.

The trend toward giving electronic items as holiday gifts is also growing. The old-
fashioned approach to holiday celebrations is giving way to the (146).................... for new
technology.
144. 146.
(A) sales (A) enthusiast
(B) repairs (B) enthusiasm
(C) types (C) enthusiastic
(D) prices (D) enthusiastically

145.
(A) fame
(B) quantity
(C) appearance
(D) convenience
Questions 147 – 149 refer to the following fax.

FAX COVER SHEET

Parameters Technology Company

4874 Ansari Road
New Delhi 110002
India

Tel: 2 616 5901

Fax: 2 616 5902

To: Marguerite Michelson

From: Ambar Patel
Date: September 22, 20__
Pages: 3 (this +2)
Ref: Money due

Message:
I’m writing to inquire about money due. We (147).......................about payment on your
last order. It was due in July. Could you please explain the delay? I have left several phone
messages over the past few weeks, but they have not answered. Your company has always
been prompt in paying in our bills, and we would like to continue to maintain a good
relationship with you. However, this is an unusually long delay, and if we don’t hear from
you soon, we (148)..................... to take action. Please contact me by fax or phone as soon
as possible with an explanation and the date when we will receive the overdue payment.
The details of your (149) ....................... including items and prices, are available on the
following two pages.

147. 149.
(A) is concerned (A) form
(B) are concerned (B) credit
(C) had concerned (C) order
(D) have concerned (D) rebate

148.
(A) will have
(B) have had
(C) would have
(D) going to have
Questions 150 – 152 refer to the following letter

April 1, 20__

Richard Byron
Acme Supply Company
324 Constitution Avenue
Annandale, MD

Dear Mr. Byron,

I am writing in (150) .................... to your ad in last Saturday’s newspaper about the

position of office manager. I have worked as an administrative assistant at several local
companies for the past ten years. I thoroughly understand the operations of an office and
feel that my years of experience (151).................... me to work as an office manager. I have
taken several computer courses and am familiar with most current office technology. In
addition, I have good organisation and people skills, and my employers have always
considered me to be a reliable and responsible worker. I am enclosing my resume and two
letter of reference. I look forward (152) ...................... hearing from you

Sincerely,

Andrew Devon

150. 152.
(A) response (A) at
(B) repose (B) of
(C) resort (C) to
(D) respite (D) on

151.
(A) qualify
(B) qualifies
(C) is qualifying
(D) has qualified
 Part 7: Reading Comprehension
Directions: In your test book, you will see single and double reading passages followed by
several questions. Each question has four answer choices. Choose the best answer to the
question and fill in the corresponding oval on your answer sheet.

Questions 153-154 refer to the following newspaper article

Job trends for the future emphasise careers in find new avenues to increase consumer
sales and marketing. Most of the growth will awareness of their products. As some clients
come in international sales, high technology, become inundated by information on the
and electronic marketing. Research shows that Internet, and as others are still just learning to
overseas sales of high-tech equipment and navigate the Web, the marketers of the suture
technology will increase 20% in the next will have to be inventive.
decade. More traditional sales skills, such as
The Internet is the primary source for bilingualism and an agreeable character, are still
advertising and marketing to these overseas useful. Willingness to travel is also a plus.
customers. At the same time, however,
successful marketers must

153. What kinds of careers show promise for 156. The author believes that the successful
the future? marketer must be
A. Research and development A. bilingual.
B. Sales and marketing B. overseas.
C. High technology C. abreast of research.
D. Travel agents D. creative.
154. Why are these careers increasing in 157. According to the article, why isn’t Internet
importance? advertising always effective?
A. Companies are trying to focus on profits. A. Some users see too much of it; some see too
B. They address a neglected market segment. little.
C. High-tech sales are growing. B. Many users have limited English skills.
D. Most marketing will occur on the Internet. C. Access to the Web may be limited.
D. Consumers are unaware of products
advertised on the Internet.
155. The word avenues in paragraph 2, line 6, is
closest in meaning to
A. streets
B. ways
C. stores
D. sales
Questions 158-159 refer to the following announcement.

We are announcing today that we are bringing the Milestone and Ever Green brands even closer
together. Effective December 5, 200…., our official name will be:
GREEN MILES WEST
The substitution of “West" in our name - replacing “California" - is the result of an agreement we
reached with the California Gardening Association, following a protest over the original use of
“California" in our name.

We hope this does not create any confusion among our loyal consumers. While this represents a
change from our initial name introduction, it does not change the quality of products we offer our
customers.

158. What was the original name of the merged 159. According to the announcement, why was
companies? the name changed?
A. Milestone A. The corporate offices were relocated.
B. Green Miles California B. There was a conflict with another
C. Green Miles West organisation.
D. Milestone California C. They did not like the initial choice.
D. Loyal consumers were confused.

Questions 160-163 refer to the following magazine article.

Hotels are changing their wasteful habits and getting involved in the move to save the
environment. At major hotels throughout the world, guests are being greeted by shampoo and
mouthwash in glass dispensers instead of elaborate plastic bottles. They are discovering recycling
bins in their rooms, and are encouraged to use towels more than once before they are washed.

This green movement is becoming increasingly popular among tourists who look for service
providers with an environmental conscience. The business of eco-tours is increasing rapidly.
Travel agents are booking clients on “Save the Rainforest” expeditions and similar trips where the
emphasis is on protecting the world.

The tourists on these trips are given lectures on the effects of the loss of our planet’s natural
wonders and what they can do to reverse the trend. They do not need much convincing. The
travelers on these excursions are already committed to environmental protection. In fact, a two-
year study of litter in Antarctica found that the entire collection of litter left by visitors to the
continent could be put in one small sandwich bag. Compare that amount of litter with what the
average traveler finds strewn on the streets around a hotel, even an environmentally sensitive
hotel.

160. What trend is currently affecting hotels and 162. Which group would most likely be
their guests? members of the green movement?
A. Larger rooms A. Fashion designers
B. Better amenities B. First-time visitors
C. Lighter foods C. Environmentally conscious travelers
 D. Protecting the earth D. Golf course owners
161. What does the article imply about glass 163. According to the article, eco-traveler
dispensers and re-using towels? should expect
A. It’s a marketing gimmick. A. to find litter
B. It’s only effective on eco-tours. B. to hear lectures on the environment
C. It’s a wise choice environmentally. C. to pay more than other travelers
D. Hotels can set consumer trends. D. to carry their own food

Questions 164-166 refer to the following press release.

Val D’ Or Catering Supply

Von-Gablenz Straβe 3-7
D-50679 Koln
Germany
Telephone: (02 21) 8 25 22 00
Telefax (02 21) 8 25 22 06
FOR IMMEDIATE RELEASE

By fax

To: All Business Editors

From: Johann Heger
Public Relations Officer

Val D’Or is pleased to announce its purchase of Gourmet Galore, a company that specialises in
specialty food products, cookware, and kitchen accessories. Gourmet Galore has profited from
customers’ revived interest in cooking. There are plans to expand and open five more stores
across Europe. ten of their sixteen stores were remodeled last year, and similar plans are being
made for the remaining six.

The company will also open a new line of cooking schools focusing on healthful foods. Regional
specialties will be included and guest cooks from all over Europe will participate in the one-week
classes.

Please call us for more information.

164. What sort of products does Gourmet 166. What will be emphasised in the cooking
Galore sell? classes?
A. Fabric and furniture A. Healthful regional foods
B. Food and cooking supplies B. Recipes from one region
C. Washing machines and dryers C. New cooking techniques
D. Clothes and shoes D. Using the latest equipment
165. What plans does Val D’Or have for six
Gourmet Galore stores?
A. Remodel them
 B. Buy them
C. Sell them
D. Relocate them

Questions 167-168 refer to the following notice.

The company provides a benefit pension plan covering all employees. benefits are based on years
of service and on the employee’s highest salary. Both of the company and the employee make
contributions to the plan according to the government regulations. Employees eligible to receive
pension funds are paid monthly through the plan.

167. What determines the benefits? 168. Who determines the rules of contribution?
A. Years at the company and salary A. Managers of the benefit pension plan
B. Bonuses B. Anyone who is eligible to receive funds
C. Starting wage C. The company and the employee
D. Company profits D. The government
Questions 169-171 refer to the following letter.

Dear Member,

The goal of Regents is to be the premier name in health care.

Since merging Royal Medical Green Shield and Jason County Medical Bureau in April, we have
been working with our customers and business partners to provide more innovative health benefit
plans and services, wider provider networks, and enhanced access to health care coverage.

We’ve been pleased to receive your suggestions for these service improvements, and we look
forward to receiving your further thoughts or suggestions. Our suggestion line is open 24 hours a
day at 800-998-3445.

We appreciate your patronage.

Sincerely,

Rick Nelson
President

169. What is the purpose of this note? 171. What does Regents request of members?
A. To explain a merger A. To inform new potential clients of its
B. To talk about Regents’ plans innovations
C. To give a new toll-free number B. To plan for health over the long term
D. To describe expanded health coverage C. To learn about services on the Internet
D. To submit ideas to the company
170. What is one goal of Regents?
A. To increase availability of health care
B. To publish a primer for new members
C. To reduce costs to members
D. To work with customers and business
partners
Questions 172-173 refer to the following invoice.

Cooper & Allen, Architects April 5, 200…

149 Bridge Street, Suite 107 INVOICE NUMBER 3892
Harrisville, Colorado 76521 PROJECT NAME Headquarters-Final
Design
PROJECT NUMBER 925639
The Williams Corporation
5110 Falls Avenue
Thomaston, Colorado 76520

The following amounts for the period ending March 30 are due the end of this month.
Current period fees $8,200.00
Unpaid prior balance $362.00
Total due at this time $8,562.00
We value the opportunity to service you. Your prompt payment is greatly appreciated.

172. When is the payment due? 173. What is owed in addition to current fees?
A. March 1 A. Prepayment on the next project
B. March 30 B. Taxes on the current fees
C. April 5 C. Service charges on current fees
D. April 30 D. Money not paid on a previous invoice

Questions 174-176 refer to the following memo

FCC
FISCHER COMMUNICATIONS COMPANY

Interoffice Memorandum

To: All Department Supervisors

Fm: J. Reinhardt
Personnel Officer
Sub: Summary of 3/24 training session on improving job performance.

Date: April 1, 200….

Employees work best if they are happy. As a supervisor, there are things you can do to increase
employees’ job satisfaction. Make sure your employees understand what they have to do. Give
them proper and thorough training so they can do it well, and give them opportunities to bring that
training up to date. Make sure that employees have freedom to exercise their own judgment, to
offer their suggestions, and to point out problems. Most of all, make sure that you tell them they
are doing a good job, not only during special assignments but when they maintain a high standard
of routine work.
 174. When do employees do their best work? 176. What is NOT mentioned as a freedom
A. When they are challenged employees should have?
B. When they are happy A. Exercise their own judgment
C. When they are busy B. Offer suggestions
D. When they are pressured C. Make changes
D. Point out problems
175. Once you have trained an employee, what
should you do?
A. Provide ways to update training
B. Make the employee train others
C. Move the employee to a different job
D. Control his or her chance to practice

Questions 177 – 180 refer to the following magazine article.

Busy people don’t want their vacations to be a hassle. That’s why all-inclusive resorts are
becoming popular. At these resorts, one price includes all meals, drinks, lodging, and sightseeing.
Golf, tennis, and swimming are available for free. Other sports, such as scuba diving, deep sea
fishing, and rock climbing, may require separate fees for equipment rental, but instruction and
excursions are included. Many resorts also include children’s activities as part of the package.
Check with a travel agent to find an all-inclusive resort with activities you would enjoy.

177. The word hassle in paragraph 1, line 3, is 179. What might cost extra at these resorts?
closest in meaning to A. Excursions and instructions
A. adventure B. Transportation for sightseeing
B. expense C. Hotel maid service
C. routine D. Sports equipment rental
D. bother
178. What does it mean to be an “all-inclusive” 180. What is the best way to find an all-
resort? inclusive resort?
A. They’re in an exclusive location. A. Ask a friend
B. One price includes food, lodging, and B. Read in a travel guide
activities. C. Consult a travel agent
C. Only families may stay there. D. Call some hotels
D. Room price and airfare are included.
Questions 181 – 185 refer to the following contract and addendum.

Contract #991YL
Hospitality Consultants Inc.

Hospitality Consultants Inc (hereafter referred to as Contractor) agrees to perform the

following duties as outlined by Cracker Barrel Winery (hereafter called the Client):

A. Statistics Analysis
1) Review the Client’s wine sales over the past five years, using monthly inventory
charts.
2) Review the Client’s food and gift sales over the past five years.
3) Record a summary and chart for proposed sales this year, based on a five-year
review.

B. Staff Review
1) Interview one staff member from each department, including the vineyards and
cellar.
2) Record duties and responsibilities for each job position.
3) Suggest ways for the Client to cut staffing costs.

C. Décor
1) Meet with board members to discuss year-end renovations.
2) Research materials and costs for all indoor renovations
3) Provide an estimate for indoor renovations by October 1st.

Any changes to this contract must be agreed upon by both parties in writing.

Contractor: Hanson Carter

Client: Julia Morris
Date: August 7th, 20__

Addendum to contract #991YL dated August 7, 20__ between the following parties:

Contractor: Hospitality Consultants Inc.

Client: Cracker Barrel Winery

The contractor initiates the following addendum:

1) Due to unforeseen circumstances the Contractor will be unable to provide services
to Cracker Barrel Winery after October 9 th, 20__. The Contractor does not expect
any payment for any project work that is left incomplete as of today.
2) Before December 1st, 20__ the Contractor will provide the Client with the names of
three alternate consulting firms capable of completing the work set out in Contract
#991YL.
3) The Contractor will submit a report of all work that has been completed, including
any important data collected since August 7th, 20__.
4) The Client agrees to write a reference for the Contractor, stating that Contract
#991YL was broking due to illness in the family, and has no reflection on the
Contractor’s ability to do his job.
 Date: October 9th, 20__
(Contractor) Signature:............
(Client) Signature:...................

181. What type of service does this 184. If the Contractor honoured the
Contractor agree to provide? contract up until now, what has
(A) Labour assistance in the vineyards definitely been completed?
(B) Consulting related to the winery’s (A) A sales chart based on a five-year
operations review
(C) Inventory on glassware and dishes (B) A count of all wine bottles in the
(D) Taste tests of competitors’ wines cellars
(C) A calculation of proposed
182. Which is NOT an example of a renovation costs
person the Contractor may need to speak (D) An interview with at least one staff
with to fulfill his duties? member
(A) A medical professional
(B) A wine seller 185. What is the Client obliged to do in
(C) A board member the future if he signs the addendum to
(D) A part-time grape picker the contract?
(A) Rehire the contractor when his
183. Besides one duty that must be health returns
performed in December, how long did (B) Provide a letter that states the
the Contractor work for the Client? reasons this contract was broken
(A) Less than two months (C) Write a positive reference letter
(B) Just over two months about the Contractor’s personality
(C) At least three months (D) Suggest alternative companies that
(D) Just over four months may hire the Contractor in the future

Questions 186 – 190 refer to the following ticket and letter

REMINDER TO OWNER
You have not yet paid the following ticket:

Parking Infraction: Exceeding a 20-minute free customer-parking limit

Location: Squires Paper Company
Vehicle Type: Minivan
License Plate Number: MG097
Owner: Tanaka Kazuya
Date of Infraction: April 1, 20__

How to pay this ticket:

A) Send a check written out to the Yokohama Parking Office (see below for address)
OR
B) Pay online with your credit card (www.yokogov.org/parking). You will need your
ticket number and your license plate number.
OR
C) Pay in person at the Yokohama Parking Office:
Yokohama Parking Office
145-9 Yamato-Cho, Naka-ku,
Yokohama, Japan
231-0864

To appeal this ticket, contact the Parking Office and ask for form #25.

NOTICE OF APPEAL

STEP 1

You must submit your appeal within 28 days of receiving your parking ticket. Late appeals
must be accompanied by a handwritten letter of detailing the reasons for applying late.
Judges will consider the following reasons:
- Medical emergencies for you or a family member
- Circumstances that caused you to be away from your residence at the time the ticket
was mailed.

STEP 2
Please underline the legal grounds that apply.
A: This parking infraction did not occur
B: There was no parking attendant on duty to pay.
C: I was not the owner of this vehicle when the infraction occurred.
D: My vehicle was stolen on the day of the infraction.

STEP 3:
Complete the personal information form on page two with your name and address, and
contact information, and mail it together with this form and a photocopy of your ticket.
You will hear back from the Ministry of Parking within twenty business days. If a personal
appeal is granted, you will have to appeal in court.

186. Why did Tanaka receive this ticket? 189. Why was Tanaka probably unaware
(A) His car was in a no-parking zone. of the original ticket?
(B) He forgot to pay for a parking pass. (A) The parking attendant forgot to write
(C) His car was parked in a spot for too one up.
long. (B) Someone stole the ticket off his car
(D) He paid for only twenty minutes. at Squire’s.
(C) He thought he was parked legally
187. Which of the following excuses can that day
a driver legally use in order to appeal a (D) Someone else was driving his car on
parking ticket? April 1st.
(A) I didn’t notice the no-parking sign.
(B) I share the vehicle with my wife. 190. What does Tanaka NOT need to
(C) I sold my car the day before. include with his notice of appeal?
(D) I didn’t have any money for parking. (A) A copy of his ticket
(B) His name and address
188. When is the last day Tanaka can (C) His reason for appealing
send in form #25, without a good excuse (D) A medical note
 for being late?
(A) April 1
(B) April 20
(C) April 29
(D) March 1

Question 191 – 195 refer to the following e-mail and schedule.

To: [email protected]
From: [email protected]
Subject: Transportation to and from airport

Choi Soo,

Please confirm that you received your itinerary flight and hotel accommodations. I emailed
it last week, but I haven’t heard back from you. I am attaching the schedule for the free
shuttle service from the airport to Yongsan Terminal. Your hotel, The Sunrise Inn, is right
across the street from the bus station. My only concern is that you will probably just miss
the first shuttle of the day if your plane is delayed at all. The next shuttle isn’t until early
afternoon. Taxis are very expensive, but I think it will be worth it for you to take one
instead of waiting several hours for the next shuttle bus. There are city buses, but they are
complicated if you are not familiar with them.

I’m sorry that nobody will be available to pick you up at the airport in a company car. We
have an important meeting on that Thursday morning, and none of us can get out of it

We look forward to meeting you next week. Have a safe flight and call me as soon as you
are settled in your room.

See you soon,

Lee Bang

AIRPORT BUS SCHEDULE

The following schedule is for travel between Yongsan Bus Termina and Incheon
International Airport. This is a free bus service provided by Incheon International Airport.
No tickets are necessary. priority seating is given to those who make a reservation. Call
724-8000 to book your seat ahead of time.

Weekdays Bus 1-A Bus 2-A Bus 3-A

Departs Incheon 9:30 A.M 1:00 P.M 5:30 P.M
International Airport
Arrives Yongsan Terminal 10:20 A.M 1:59 P.M 7:00 P.M
Weekends Bus 1-B Bus 2-B Bus 3-B
Departs Incheon 7:00 A.M 3:00 P.M 9:00 P.M
International Airport
Arrives Yongsan Terminal 8:00 A.M 3:45 P.M 10:50 P.M
 191. What does Lee ask Choi to do? 194. On a Saturday, which shuttle bus
(A) Make a reservation at the Sunrise takes the longest route to Yongsan
Inn Terminal?
(B) Write back to say he received an e- (A) Bus 3-A
mail (B) Bus 1-B
(C) Order a ticket for an airport shuttle (C) Bus 1-A
(D) Come to Thursday’s meeting (D) Bus 3-B

192. Which bus does Lee think that Choi 195. Which transportation option is NOT
will probably miss? available to Choi?
(A) Bus 1-A (A) Taxi
(B) Bus 2-A (B) Shuttle bus
(C) Bus 1-B (C) City bus
(D) Bus 2-B (D) Company car

193. What does Lee say costs a lot of

money?
(A) Hotel accommodations
(B) Taxi fare
(C) Shuttle buses
(D) Plane tickets

Question 196 – 200 refer to the following fax and letter.

FAX

Attn: Managers
Subject: Emergency Plants Closure
Number of Pages: 1
Date: April 14, 20__
Time sent: 9:34 A.M.

To Whom It May Concern,

Karen Electric experienced a major fire damage on Thursday of this week. The cause of the
fire is currently under investigation. Two of our employees were badly injured in the fire,
which occurred during the overnight shift. Both are recovering in the hospital. The plant
will be closed until further notice. Please cease all delivery and reroute any invoices to the
following temporary address:

PO BOS 8891
Trenton, NJ
08345-0001

Please excuse this form letter. Because of the seriousness of this matter, we do not have
time tom individually contact all of our clients. We will contact each of you as soon as we
are operating again.

Sincerely,
Chad Stevens, CEO
Karen Electric Inc.

Davis Deliveries
230 West State Street
Trenton, NJ
08625-4430

Karen Electric
555 Jersey Street
Trenton, NY 08625-0093

Dear Mrs. Steven,

Ae at Davis Deliveries were very sorry to hear about the fire at the plant. For me it is
particularly tragic because my grandfather and my great-uncle both worked at the plant for
a long time. My family profited from many years of employment during the Depression
because of this plant, and it is sad to see such a local landmark destroyed.

We will put a hold on your monthly order of materials until further notice. According to
our records your payments are all up to date. In fact, we owe you a refund for May because
you paid for the order in advance. I am enclosing a check for $1,465 to cover the materials,
as well as a $50 credit to use toward your next order.

Please have someone call me (609-292-4444) with the names of the employees who were
hurt in the fire. We would like to send flowers to the hospital on behalf of Davis
Deliveries.

Thinking of you,

Elaine Stuart, Manager

Davis Deliveries

196. Who received this fax? 199. Why is Stuart personally affected by
(A) All employees at Davis Deliveries this tragedy?
(B) All delivery company in Trenton (A) She knows the employees who were
(C) All clients of Karen Electric injured.
(D) All staff member of Karen Electric (B) She is friendly with some of the staff
members/
197. Why won’t Stuart send the May (C) She has family members who used
invoice to Karen Electric’s temporary to work there.
address? (D) She was going to inherit the future
(A) She doesn’t think the plant will profits.
reopen.
(B) The materials aren’t available. 200. What does Stuarts want Stevens to
(C) The bill has already been paid do?
(D) She wants to show her compassion (A) Send her some flowers
(B) Giver her the names of the injured
198. Why will Stevens probably not workers
receive this refund check? (C) Giver her his phone number
(A) Stuart wrote the wrong address. (D) Call her with a new order
(B) Not enough notice was provided.
(C) His order was already requested.
(D) He is recovering in the hospital.

THE END