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SITXHRM002 Assessment 3 - Case Study: The Students Have Been Given The Following Information

The document provides information about a case study for a new boutique hotel and bistro called Hotel AET. It includes details about the facilities and operations of the hotel and bistro. Students are tasked with developing a two-week management plan that includes calculating staffing needs, sales projections, payroll costs, and ways to monitor and improve the staff rostering process. The document outlines hourly pay rates and expected work hours for full-time and part-time staff positions. Key details to be included in the management plan are a staff roster, sales and payroll cost projections, and strategies for evaluating and enhancing roster development.

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Sahadev Shrestha
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181 views10 pages

SITXHRM002 Assessment 3 - Case Study: The Students Have Been Given The Following Information

The document provides information about a case study for a new boutique hotel and bistro called Hotel AET. It includes details about the facilities and operations of the hotel and bistro. Students are tasked with developing a two-week management plan that includes calculating staffing needs, sales projections, payroll costs, and ways to monitor and improve the staff rostering process. The document outlines hourly pay rates and expected work hours for full-time and part-time staff positions. Key details to be included in the management plan are a staff roster, sales and payroll cost projections, and strategies for evaluating and enhancing roster development.

Uploaded by

Sahadev Shrestha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SITXHRM002 Assessment 3 - Case Study

The Students have been given the following information:

The Facts:
The Hotel AET is a very classy small and trendy boutique hotel situated in one of Melbourne’s
fashionable suburbs, Camberwell. The Hotel AET will be officially opening its doors to the public for the
first time on Monday 1st November 2019.
The hotel is composed of twenty rooms all with art deco furnishings and modern sleek amenities. There
is one small swimming pool, a spa and a sauna.
The Hotel AET also has a trendy fast Bistro called The Acorn.
Bistro operational hours are 10:00am to 12:00 midnight straight. (Last orders @ 10 30pm)
The Seating capacity is 100 people in one setting. (The operation allows for reseating customers).

The Project:
You are required to develop and prepare a management plan to finalise how many staff will be required
by the hotel to deliver quality fast bistro style service while simultaneously returning a healthy profit to
the hotel owners and investors.
As such, you are to calculate the number of staffs required for servicing the restaurant on a continuous
basis for two weeks. Be sure to justify your staff levels for operational needs in a short statement
(Minimum 200 words)
You should mix full-time and casual staff (it is up to you regarding the mix).
A manager or a supervisor must be present during the busy periods and be present at opening and
closing hours.
Full-time staff works 38 hours* per week.
Causal staff works three hours per shift - minimum.
Unpaid breaks 30 minutes after the first five straight hours shift.
• Manager $25/ hour (No overtime is paid to the manager)
• Supervisor $19/ hour
• Barperson(s) $13/ hour
• Waiters $13/ hour
• Casual staff $16/ hour
• Over time is paid at: 1.5 per hourly rate. (As per Award)

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Busy periods:
Weekdays = Noon – 3pm and 7 00pm – 10 00pm
Weekends = Noon – 3pm and 7 00pm – 10 30pm

THE TASK:
In the form of a professionally written report, you are to:
1 . Prepare a roster for the fortnight.
2 . Calculate the total sales for each week.
3 . Calculate the projected payroll cost as a percentage of sales for each week.
4 . Calculate the projected payroll cost as a percentage of sales adding 17%
( Ancillary costs) for each week.
5 . Detail how you would monitor the effectiveness of your rosters
6 . Outline ways in which you would improve your roster development process

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The number of staffs for the Hotel AET are required as below:

Number of persons
Restaurant manager 1
Floor supervisors 2
Waiters 4
Apprentice 1
Bar 3
Head chef 1
Sous chef 1
Chef 3
Kitchen hands 3
Dish washers 3

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11,801
Ancillary cost = x 100 = 20.31%
58,090.5
Week 2:

Total sale week1= 55,000 + 17% = 64,350


11, 907.5
Ancillary cost = x 100 = 18.5%
64,350
The effectiveness of the roster can be seen in the daily sales or weekly sale. They will show how the
roster is working. The best to find out the roster management in the future is that to look into the
past by keeping accurate records of weekly sale, previous rosters and the customer number.
According the graphs as above, it is significantly show that on weekends the sale trading has been
increasing especially in dinner time. We should provide an adequate number of staffs for serving
customer in rush hours, waiter staffs are needed to be enough for the volume of customer and we
should have more staffs in the kitchen for serving foods quickly.
The roster should be quick and easy to read and understand, allow all staffs to check their roster by
loading online or using the application. For example, in accident situation, they can swap schedules
with other staffs.
The timesheets also needed to identify the right time of their works, for example they might come
late for personally or someone might work extra when busy time. To provide a right wage for
everyone we should have the time sheet and show with everyone when give them the payment.
Every organisation needs to effectively keep accurate records regarding the staff performance to
provide the right work and time. Looking at their performance can help to get the right mix of
employee. Try to mix the balance of talents and personalities from your most experienced to least
experienced staffs, it can help they work more productive and satisfying job might outcome.
Outline ways in which would improve the roster development process

Costing rosters should bel inked to writing rosters

Set a wage budget and work backwards


Busy shifts need the best staff
Allow staff to check their roster without calling in
Automatically handle availability and time-off can request online
Meeting staffs to listen their feedback after planning the roster

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