Assessment Workbook 2

CHC33015 Certificate III in

Individual Support

Compliant Support Practice

V1.8 Produced 19 May 2021

Copyright © 2016 Compliant Learning Resources. All rights reserved. No part of this publication may be
reproduced or distributed in any form or by any means, or stored in a database or retrieval system other than
pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of
Compliant Learning Resources
 Version control & document history

Date Summary of modifications made Version

Version 1 final produced following assessment

02 June 2016 1.0
validation.

Added ‘ethical’ in Knowledge Assessment, Part 1,

23 August 2016 1.1
question 3.

Modifications on the following:

16 September - Reworded Knowledge Assessment Part 1:
Question 3 1.2
2016
- Added response field for Project 2: Self-
Reflection Task 2 ‘Sources of information’

Modifications on the following:

3 October 2016 1.3
Contextualised content to individual support.

2 February 2017 Removed guidance on Case Study – Case 2 Question 6 1.4

25 August 2017 Added url to hyperlink 1.5

11 September added parameter to question in case study 2 role play

1.6
2018 task

23 April 2020 Updated the Case Study 2, Scenario 1 Injury Form 1.7

Replaced “Compliant Aged Practice” with “Compliant

19 May 2021 1.8
Support Practice”

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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document in Acrobat,
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INSTRUCTIONS............................................................................................4
WHAT IS COMPETENCY BASED ASSESSMENT...................................................4
THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED TRAINING........5
THE DIMENSIONS OF COMPETENCY...............................................................6
REASONABLE ADJUSTMENT......................................................................... 7
THE UNIT OF COMPETENCY.........................................................................9
ASSESSMENT REQUIREMENTS....................................................................10
ASSESSMENT METHODS.............................................................................11
RESOURCES REQUIRED FOR ASSESSMENT......................................................11
ASSESSMENT WORKBOOK COVER SHEET......................................................12
IMPORTANT REMINDER.............................................................................13
KNOWLEDGE ASSESSMENT.........................................................................13
Part 1: Ethical and legal requirements for direct client care...............................................................13
Part 2: Safe work practices for direct client care.................................................................................33
PRACTICAL ASSESSMENT...........................................................................47
Instructions to Student........................................................................................................................ 47
Part 1: Case Study Assessment............................................................................................................. 47
Part 2: Project Assessment.................................................................................................................. 47
CASE STUDIES......................................................................................... 48
Case 1: The Case of Anna Bentley........................................................................................................ 48
Case 2: The Case of Dennis Kyle.......................................................................................................... 56
WORKBOOK CHECKLIST............................................................................73
FEEDBACK...............................................................................................74

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INSTRUCTIONS
The questions in this workbook are divided into two categories.
These questions are all in a short answer format. The longer questions requiring
creative thought processes are covered in the case studies assessment. You must
answer all questions using your own words. However you may reference your
learner guide to complete this assessment.

WHAT IS COMPETENCY BASED ASSESSMENT

The features of a competency based assessment system are:
 It is focused on what learners can do and whether it meets the criteria
specified by industry as competency standards.

 Assessment should mirror the environment the learner will encounter

in the workplace.

 Assessment criteria should be clearly stated to the learner at the

beginning of the learning process.

 Assessment should be holistic. That is it aims to assess as many

elements and/or units of competency as is feasible at one time.

 In competency assessment a learner receives one of only two outcomes

– competent or not yet competent.

 The basis of assessment is in applying knowledge for some purpose. In

a competency system, knowledge for the sake of knowledge is seen to be
ineffectual unless it assists a person to perform a task to the level
required in the workplace.

 The emphasis in assessment is on assessable outcomes that are clearly

stated for the trainer and learner. Assessable outcomes are tied to the
relevant industry competency standards where these exist. Where such
competencies do not exist, the outcomes are based upon those identified
in a training needs analysis.

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Definition of competency
Assessment in this context can be defined as:
 The fair, valid, reliable and flexible gathering and recording of evidence
to support judgement on whether competence has been achieved. Skills
and knowledge (developed either in a structured learning situation, at
work, or in some other context) are assessed against national standards
of competence required by industry, rather than compared with the
skills and knowledge of other learners.

THE BASIC PRINCIPLES OF ASSESSING

NATIONALLY RECOGNISED TRAINING
Developing and conducing assessment, in an Australian vocational education and
training context, is founded on a number of basic conventions:

The principles of assessment

 Assessment must be valid

o Assessment must include the full range of skills and knowledge

needed to demonstrate competency.

o Assessment must include the combination of knowledge and skills

with their practical application.

o Assessment, where possible, must include judgements based on

evidence drawn from a number of occasions and across a number of
contexts.

 Assessment must be reliable

o Assessment must be reliable and must be regularly reviewed to

ensure that assessors are making decisions in a consistent manner.

o Assessors must be trained in national competency standards for

assessors to ensure reliability.

 Assessment must be flexible

o Assessment, where possible, must cover both the on and off-the-job

components of training within a course.

o Assessment must provide for the recognition of knowledge, skills

and attitudes regardless of how they have been acquired.

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 o Assessment must be made accessible to learners though a variety of
delivery modes, so they can proceed through modularised training
packages to gain competencies.

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  Assessment must be fair and equitable

o Assessment must be equitable to all groups of learners.

o Assessment procedures and criteria must be made clear to all

learners before assessment.

o Assessment must be mutually developed and agreed upon between

assessor and the assessed.

o Assessment must be able to be challenged. Appropriate

mechanisms must be made for reassessment as a result of
challenge.

The rules of evidence (from Training in Australia by M Tovey, D Lawlor)

When collecting evidence there are certain rules that apply to that evidence. All
evidence must be valid, sufficient, authentic and current;
 Valid

o Evidence gathered should meet the requirements of the unit of

competency. This evidence should match or at least reflect the type
of performance that is to be assessed, whether it covers knowledge,
skills or attitudes.

 Sufficient

o This rule relates to the amount of evidence gathered It is imperative

that enough evidence is gathered to satisfy the requirements that
the learner is competent across all aspects of the unit of
competency.

 Authentic

o When evidence is gathered the assessor must be satisfied that

evidence is the learner’s own work.

 Current

o This relates to the recency of the evidence and whether the evidence
relates to current abilities.

THE DIMENSIONS OF COMPETENCY

The national concept of competency includes all aspects of work performance, and
not only narrow task skills. The four dimensions of competency are:

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  Task skills

 Task management skills

 Contingency management skills

 Job role and environment skills

REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment for learners
with a disability - November 2010 - Prepared by - Queensland VET Development
Centre
Reasonable adjustment in VET is the term applied to modifying the learning
environment or making changes to the training delivered to assist a learner with a
disability. A reasonable adjustment can be as simple as changing classrooms to be
closer to amenities, or installing a particular type of software on a computer for a
person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability
have:
 the same learning opportunities as learners without a disability
 the same opportunity to perform and complete assessments as those without a
disability.
Reasonable adjustment applied to participation in teaching, learning and
assessment activities can include:
 customising resources and assessment activities within the training package
or accredited course
 modifying the presentation medium learner support
 use of assistive / adaptive technologies
 making information accessible both prior to enrolment and during the course
 monitoring the adjustments to ensure learner needs continue to be met.
Assistive / Adaptive Technologies
Assistive / adaptive technology means ‘software or hardware that has been
specifically designed to assist people with disabilities in carrying out daily activities’
(World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice
recognition software, alternative keyboards, devices for grasping, visual alert
systems, digital note takers.

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IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment evidence must not
impact on the standard expected by the workplace, as expressed by the relevant
Unit(s) of Competency. E.g. If the assessment was gathering evidence of the
candidates competency in writing, allowing the candidate to complete the
assessment verbally would not be a valid assessment method. The method of
assessment used by any reasonable adjustment must still meet the competency
requirements.

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THE UNIT OF COMPETENCY
The units of competency specify the standards of performance required in the
workplace.
This assessment addresses the following unit(s) of competency from CHC33015
-Certificate III in Individual Support.

CHCLEG001 - Work legally and ethically

1. Identify and respond to legal requirements
2. Identify and meet ethical responsibilities
3. Contribute to workplace improvements

HLTWHS002 - Follow safe work practices for direct client care

1. Follow safe work practices for direct client care
2. Follow safe work practices for manual handling
3. Follow safe work practices for infection control
4. Contribute to safe work practices in the workplace
5. Reflect on own safe work practices

For complete copies of the above units of competency:

Download them from the TGA website:
www.training.gov.au

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ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required conditions for
assessment.
Each unit of competency can be unbundled to reveal three key assessment
components:

1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied in understanding the tasks
described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must be
conducted under

The associated assessment method in this kit covers all of these components as
detailed in the matrix to follow:
Units of
Competency

HLTWHS002
CHCLEG001

Assessment Activities

Written Questions  

Case Studies  

Project Assessment  

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ASSESSMENT METHODS
1. Written questions
- Written assessments to test students’ understanding of underpinning
knowledge, concepts and/or theories relevant to the units of competency
included in this subject
2. Case Studies
- Detailed scenarios and simulated environments providing all necessary
information required to complete relevant tasks and activities
3. Project Assessment
- Independent practical assessment tasks relevant to the workplace

RESOURCES REQUIRED FOR ASSESSMENT

Student will need access to:
- A video recorder to document completion of a role play activity
- A volunteer to play the role of a care facility supervisor

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ASSESSMENT WORKBOOK COVER SHEET

WORKBOOK: WORKBOOK 2

TITLE: Compliant Support Practice

FIRST AND SURNAME: Pritee Teluchina-Appadu

PHONE: 0432481301

EMAIL: [email protected]

Please read the Candidate Declaration below and if you agree

to the terms of the declaration sign and date in the space
provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have been
made aware of my rights and responsibilities as an assessment
candidate, and choose to be assessed at this time.
 I am aware that there is a limit to the number of submissions that I
can make for each assessment and I am submitting all documents
required to complete this Assessment Workbook.
 I have organised and named the files I am submitting according to
the instructions provided and I am aware that my assessor will not
assess work that cannot be clearly identified and may request the
work be resubmitted according to the correct process.
 This work is my own and contains no material written by another
person except where due reference is made. I am aware that a false
declaration may lead to the withdrawal of a qualification or
statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my performance or
observable skills. I give my consent to contact these parties for
verification purposes.
Name :Pritee Teluchina- Signature:
Date:      
Appadu P.Teluchina-Appadu

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IMPORTANT REMINDER
The First Aid unit is a pre-requisite for vocational placement.
It is to be completed at another RTO provider of your choice.
See Workbook 7 for details.

KNOWLEDGE ASSESSMENT

The knowledge assessment is divided into two parts:

1) Ethical and legal requirements for direct client care
2) Safe work practices for direct client care

Part 1: Ethical and legal requirements for direct client care

1. Briefly explain how the following legal and ethical considerations are applied in
organisations providing care services:
Guidance: Provide examples where necessary e.g. specific legislation, codes of practice which
are relevant to the legal and ethical considerations listed.

a) children in the Children safety is important in workplace. Arrange

workplace the space wisely.Ensure health of the children by
minimising the risks and injury and wellbeing of the
children visiting the workplace.

b) codes of conduct Aged care facilities would typically include in their

organisational policies and procedures a standard
code of conduct for aged care workers.Codes of
conduct in the aged care sector may cover, but not
limited to, the following: respect professionalism
privacy health and safety financial matters and
conflicts ethics.  

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 c) codes of practice Aged care facilities are required to comply with the
codes of practice set out
by the industry, local and national government for
aged care, and other relevant legislation.
Care workers are required to comply with a code of
practice to achieve the standards set out by the
industry for aged care.

d) complaints management The System should be readily accessible, confidential,

prompt, and fair.
Allow many issues to be dealt with quickly and
effectively.
Contribute to continuous improvement in the services
enhance on-going relationship between the
serviceprovider and the care recipient, their family
and representatives.

e) continuing professional Key to ensure are workrs are able to provide the best
education care for their clients. It also ensure that they keep
their skill and knowledge relevant and updated.
offer other opportunities for continuing professional
education for their employees.

f) discrimination Providing quality and safe sercives to all care

recipient's regardless of their age, gender, race,
religion, social status, cultural ect…
Compliant to relevant anti-discrimination laws (e.g.
polocies on access and equity)

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 g) dignity of risk Dignity of risk, on the other hand, is a concept that
outlines how people should have the freedom to make
decisions and choices that may expose themselves to a
level of risk.
In other words, we all have the fundamental right to
make mistakes and learn and grow from trial and
error.

h) duty of care The principle of duty of care is that you have an

obligation to avoid acts or omissions, which could be
reasonably foreseen to injure of harm other people.
This means that you must anticipate risks for your
clients and take care to prevent them coming to harm.

i) human rights: Care workers are required to abide by the Universal

Universal declaration of Declaration of Human Rights, as they are
human rights incorporated into relevant industry standards and
legislations. The Universal Declaration of Human
Rights are.
acknowledged in Australia's Act e.g. Disability
discrimination act 1992.

j) human rights: Human rights are fundamentally based on human

relationship between needs. Example: All
human needs and
human beings essentially need food, water, clothing,
human rights
and shelter to
survive. As these are basic necessities to survive, all
human beings must
have access to them.

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 k) ) human rights: All human beings essentially need food, water,
frameworks, approaches clothing, and shelter to survive. As these are basic
and instruments used in necessities to survive, all human beings must have
the workplace access to them.

l) informed consent Care workers must provide clients with sufficient

information for provision of care so the client can
consent to something they fully understand. Consent
may be implied, verbal and written. Not giving the
client opportunity to provide informed consent may
constitute assault.

m) mandatory reporting RMandatory reporting means mandated or required

by the law. This includesmandatory reporting
procedures for:
▪ suspected cases of abuse
▪ suspected cases of neglect
▪ WHS incidents
emergency incidences
▪Health concerns and other relevant change's
inclient's health condition, etc

n) practice standards There is a set of practice standards for each profession

e.g. nursing standards, accounting standards, etc

o) practitioner/client There are boundaries set in the care worker client

boundaries relationship, and both must respect and adhere to

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 this. Care workers must always maintain a
professional working relationship with their clients
and must never go beyond this. A care worker violates
this when he/she becometoo involved in a client's
personal matters (e.g. family,financial, etc.), or the
care worker enters into aromantic relationship with a
client..

p) privacy, confidentiality The privacy and confidentiality of all personnel inthe

and disclosure aged care sector, theclients, the workers, and
supervisors, must always berespected and upheld atall
times.This includes disclosing information only on
and forthe right grounds andpurposes (e.g. when the
person has given consent,complying with other
legalobligations, etc.).The care worker, in the earlier
example we used, has violated this when he/she
careless left a client'sprogress report in view for
everyone to seecompromising his/ her client's right to
privacy, confidentiality, and dignity.

q) policy frameworks A care worker must have an idea on how policies,

procedures, and other workplace documents are
formed in the policy framework. The illustration
below explains how organisational policies and
procedures, guidelines, and other workplace
documents are derived from the relevant legislation:
Legislation Statues andregulations Policy and
procedures Guidelines Workplace documents

r) records management In completing,maintaining,storing, workplacerecords,

care workers mustcomply with privacy laws, and
adhere to legal andethical considerations forprivacy,
confidentiality and disclosure, care workersmust
adhere. As part of this, the organisation must have
procedures andprotocols must ensure the safety of
client's as well asemployees personal information.    

s) rights and -EmployersEmployee rights include but are not

responsibilities of: limited to:
- workers
- Leave entitlements
- employers

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 - clients -Protection from discrimination and sexual
Guidance: Provide at least harassment in the workplace
two (2) examples of rights
and responsibilities for - Right to work in a safe environment
each. Examples of employer responsibilities include but
arenot limited to providing
− Adequate emergency services− Safe equipment and
machinery
− Safe enter and exit from the workplace− A safe
work environment
− Appropriate safety equipment
* Worker
- use equipment provided for health orsafety purposes
- obey reasonable instruction that theemployer may
give in relation to healthor safety at work
- comply with any policy that applies atthe workplace
published or approved by the Minister after seeking
the advice of the Advisory Committee
- ensure that the employee is not, by the
consumptionof alcohol or a drug,in such a state as to
endanger the employee's ownsafety at work or
thesafety of any other person at work
* client
Workplace regulations will typically includeprovisions
that will require employees to follow prescribed
manual handling procedures, and to regularly assess
these procedures to ensure the safety of the employees

t) industrial relations      

legislation relevant to
employment conditions
of role

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 u) work health and safety      

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2. Briefly explain the consequences if the following legal and ethical
considerations are breached:

a) children in the May put children at risk

workplace

b) codes of conduct May put the individual support worker or the care
facility in legal liability, and the clients and/or
individual support workers at risk.

c) codes of practice e May put the clients, individual support worker, and/or
care facility at risk. There may be safety risks causing
negligence and legal liabilities may follow.

d) complaints The organisation will be in breach of the

management followingrights of the care recipients:• to be treated
with respect and accepted as anindividual, and to have
theirindividual preferences taken into account and
treated with respect• freedom of speech• complain and
take action to resolve disputes• have access to
advocates and other avenues of redress• be free from
punishment, or well-founded fear of punishment, in
any formfor taking action to enforce their rights.The
organisation may undergo investigation andreceive
sanctions as necessary.

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 e) continuing Continuing professional education ensures that
professional education individual support workers and care facilities remain
updated with the most current skills and technologies
that facilitate best practice. Not engaging in continious
professional education may put clients health and
safety at risk.  

f) discrimination The Commonwealth Government and the state and

territory governments have introduced laws to help
protect people from discrimination and harassment.
Breach would put the individual support worker and
the care facility in legal liability.

g) dignity of risk Breach would mean violation of the clients' right to

make choices and take risks.

h) duty of care If a professional is found to be in breach of their duty

of care, they can be sued for negligence.

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 i) human rights Litigation and/or dismissal. Care Facilities may lose
their license to operate and Individual support
workers may face relevant legal consequences.

j) informed consent Lack of consent may constitute assault and the person
could be places at serious risk of harm or injury.

k) mandatory reporting Failing to report certain cases may have legal

implications as reporting documents are typically
considered as legal documents. Failing to report
critical issues will also mean responsible bodies will
not be able to address issues accordingly.

l) practice standards Failure to adhere to practice standards may put the

care facility and the care worker at risk for legal
liabilities. it may also put the clients safety at risks as
practice standards are put in place to minimise and/or
eliminate these risks.

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 m) practitioner/client Litigation and/or dismissal. For example, if a care
boundaries worker becomes too close with the client, issues of
conflict of interest may arise.

n) privacy, confidentiality policies.

and disclosure
the care worker may face legal charges for breach of
privacy and confidentiality information about a client
(such as those that theclient chooses not to be
disclosed), Litigation and/or dismissal. For example, if
a care worker discloses private     

o) policy frameworks Failure to adhere to policy frameworks may put the

care facility and the care worker at risk for legat
liabilities. it may also put the clients safety at risks as
policy frameworks are put in place to minimise
and/or eliminate these risks.

p) records management Failure to adhere to records management policies may

result in applicable disciplinary actions as prescribed
by the organisational policies/procedures.This may
include suspension, discharge from employment or
termination of contractor status.

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 q) rights and Failure to uphold rights and responsibilities of
responsibilities of workers, employers and/or clients may result to
workers, employers corresponding legal liabilities.
and clients

r) industrial relations Failure of organisations to comply with industrial

legislation relevant to relations legislations may result to corresponding legal
employment liabilities.
conditions of role

s) specific legislation in Failure of organisations to comply with legislation

the area of work – relevant to area of work may result to corresponding
objectives and key legal liabilities. This may include suspension of license
components to operate.

t) work health and safety Failure of workers to comply with policies and
procedures relevant to work health and safety may pu
the clients and other staffs health and safety at risk.
This may cause legal actions relating to negligence of
duty of care.

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3. Briefly explain how legal and ethical considerations can impact individual
workers who work in community services and in the health care context.

The legal principles are confidentiality, consent, disclosure, competence, trust,

tranparency, equity and accountabilit

4. Briefly explain the similarities and differences that may exist between legal and
ethical frameworks.

a) similarities Although the two have different meanings, they are thesame
in a sense. For one,legal and ethical frameworks are both
made bases in makingdecisions about agedcare matters,
including how organisational policies andprocedures are
made in acare facility.
A. It can be both legal and ethical
B. It can be legal but unethical
C. It can be ethical but illegal
D. It can be both illegal and unethica

b) differences ▪ In legal framework, determination of legal course of action

is determined by the law. Legalities are based on finite set of
standards andrules outlined by government bodies. ▪ In
ethical framework, determination of ethical course of action
is determined by the individual. Ethics may be influenced by
our belief systems (religion),social expectations, the law etc.

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5. Briefly explain the interrelationship differences that may exist between legal
and ethical frameworks.

Legal standards are useful, as they help people to know what they cannot do. With
legal standards in place, authorities are allowed to enforce rules when people do
something illegal.
Ethical frameworks on the other hand, don't necessarily have a legal basis. They are
based on human principles of right and wrong.

6. List two examples of legal issues that commonly arise in an individual support
setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.

a) non-compliance to legislative requirements such codes of practice, codes of

standards, etc.

b) discrimination and harassment of clients

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7. List two examples of ethical issues that commonly arise in an individual support
setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.

a) Support for client/family to make informed decisions, consent etc.

b) Not been treated as an individual and supported to meet individualised

needs

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8. Answer the questions that follow based on the scenario described below:
Cindy Smith is a new resident at Lotus Compassionate Care. While you were
preparing her breakfast, she shared with you how she was “put away” in the
centre. A couple of months ago she had spent some time in the hospital due to
a major surgery. During this time, her son offered to help manage her
finances. She said that she thought it seemed like a good idea at the time, so
she signed an Enduring Power of Attorney, not fully knowing the extent of
the power she handed over to her son.
When she went home about two months later, she checked her bank
statements and found that her bank balance dropped by $25,000. Another
month later, she found that the house was being sold, and she was being
asked to choose a home.

a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an Individual
support worker.

It was legally and Ethically wrong for Cindy's son sqaunder the microfiance funds
without informing her. he abuse the responsibility entrusted to him by Cindy
through the endurance power by atorney. He responsibility to being honest giving
him am opportunity to make informed decision towards the devlopment of the
microfinance in her absence. As a mother, Cindy had confidence in her son. She
believed that things would be good and there was no chance of temptation with the
son to neglect his duties and misuse the micro-inance funds. The son failed to
honor the enduring power of attorney by wasting the microfinance's funds which
was agaist the interest of Cindy. Legal action should be taken. The son should
provide written documentation that trace the use all the transaction. Any wealth
gained by him should to used as collateral to save cindy's state.

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b) List one legal consideration you have to address in responding to the given
situation.

Cindy had given her son authority to do anything legal as an agent to Cindy's
Microfiance.. It was expected that the son would control the microfinance
according to the directive and agreement made during signing of the EPA. He had
limited power to her mother's financial affairs. His action of withdrawing the cash
was illegal and ethically wrong.
vulnerability of older people to consumer fraud

c) List one ethical consideration you have to address in responding to the given
situation

The duty of care .

▪ Absence of clear directives from the family that forces the Aged Carefacilities to
make decisions, especially relevant to: hospitalisation,intrusive/invasive
intervention, etc.

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9. Answer the following question based on the scenario described below:
Joshua Black is a resident at Lotus Compassionate Care. While supporting
him with his bath, you noticed rashes all over his arms and torso. You asked
him when it appeared and he casually told you not to worry about it. He
explained that Mary, the new staff, didn’t know he was allergic to ibuprofen
and gave him some for his arthritis. He said the young lady looked really
worried so he told her not to worry about it because he’s had it before and
it’s nothing serious.
Mary is also an Individual support worker like yourself, and is not
authorised to give medication to clients.
Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an Individual
support worker.

a) Briefly explain how you will respond to the situation described above.
Guidance: Take note of your legal and ethical responsibilities as an Individual
support worker.

I will consult my co worker and my supervisor than I will make sure that my client
will be okay, I will also ask my supervisor to see my client if he is really okay. And I
will make sure with my supervisor if it's fine for me to look after him.I'll work not
only with sufficient awareness of my client's and my care facility rightsand
responsibilities but also working in accordance with these rights
andresponsibilities; and most importantly to work within the scope of my role
andresponsibilities outlined in the Job Description.

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b) List one legal consideration you have to address in responding to the given
situation.

negligence of duty of care

c) List one ethical consideration you have to address in responding to the given
situation

It was not ethical for Mary to give medication while she was not authorised to
givemedication to clients10.Provide an outline how workplace policies, procedures
and protocols are/should be developed and reviewed.

10. Provide an outline how workplace policies, procedures and protocols are/should

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 be developed and reviewed. Provide a brief explanation for each step.
Guidance: There is a range of acceptable answers for this question; however you
must include in your explanation development processes to ensure all policy
requirements are covered, including but not limited to consultation and mechanisms
for input.

     

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Part 2: Safe work practices for direct client care

11. Briefly explain how the following state/territory legislations relevant to

individual support impact workplace regulations.

a) state/territory WHS Workplace regulations will typically

authorities includeprovisions to meet specific duties underthe
WHS Acts, and other procedural oradministrative
requirements to support the WHS Act. These may
include but not limited to:▪ requiring licences for
specific activities and thekeeping of records▪
requiring employees to undergo/have
undergonetraining and/or certificationprior to
performing specific tasks▪ reporting protocols that
are in accordance withspecific provisions from the
WHS Act▪ National police check ▪ Mandatory
training e.g. fire safety

b) rights and An employer must ensure all employees andclients

responsibilities of are, while at the centre, safefrom injury and risks to
employers health. So typically, workplace regulations will
Guidance: includeprovisions that promote and maintain▪ a safe
include duty of care environment▪ adequate facilities▪ availability and
access to relevant information,instruction, training
andsupervision as are reasonably necessary to
ensurethat each employee andclient is safe from
injury and risks to health▪ policy and procedure

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 c) rights and Employees must take reasonable care to
responsibilities of avoidadversely affecting the health or safety of self
workers orany other person (co-workers or clients)
Guidance: throughan act or omission at work.
include duty of care Workplaceregulations will typically include
provisionsrequiring employees to:- use equipment
provided for health orsafety purposes- obey
reasonable instruction that theemployer may give in
relation to healthor safety at work - comply with any
policy that applies atthe workplace published or
approved by the Minister after seeking the advice of
the Advisory Committee- ensure that the employee
is not, by theconsumption of alcohol or a drug,in
such a state as to endanger the employee's
ownsafety at work or thesafety of any other person
at work

d) hazardous manual tasks Workplace regulations will typically

includeprovisions that will require employees
tofollow prescribed manual handling procedures,
andto regularly assess theseprocedures to ensure
the safety of the employeesand the clients. This
assessmenttypically includes:- Risk identification-
Risk assessment- Risk control     

e) infection control - hand hygiene and cough etiquette

- the use of personal protective equipment (PPE)
- the safe use and disposal of sharps
- routine environmental cleaning
- incorporation of safe practices for handling blood,
body fluids and secretions as well as excretions

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12. Briefly explain how the following state/territory legislations relevant to
individual support impact codes of practice.
Guidance: Provide examples to support your response.

a) state/territory WHS State/territory WHS authorities approve codes of

authorities practice to have legal effect in a jurisdiction.

b) rights and They must exercise due diligence to ensure

responsibilities of theorganisation complies with its healthand safety
employers duties. This duty relates to the strategic,structural,
Guidance: policy and key resourcing decisions that is, how the
include duty of care place is run.Due diligence includes takingreasonable
steps to:− acquire and keep up to date knowledge on
work health and safety matters− understand the
nature and operations of the work and associated
hazardsand risks− ensure the organisation has, and
uses,appropriate resources andprocesses to
eliminate or minimise risks to work health and
safety − ensure the organisation has appropriate
processesto receive and considerinformation about
work-related incidents, hazardsand risks, and
torespond in a timely manner− ensure the
organisation has, and implements,processes for
complying with their duties and obligations (for
examplereports notifiable incidents,consults with
workers, complies with notices,provides appropriate
trainingand instruction and ensures HSRs receive
trainingentitlements), and− verify the provision and
use of the relevantresources and processes

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 c) rights and While at work, workers must take reasonablecare
responsibilities of for their own health and safety andthat of others
workers who may be affected by their actionsor omissions.
Guidance: They must also:- comply, so far as they are
include duty of care reasonably able, withany reasonableinstruction
given by the organisation to comply with WHS laws,
and- cooperate with any reasonable policy or
procedureof the organisationrelating to health or
safety at the workplace that has been notified to
workers.

d) hazardous manual tasks Specific codes of practice relevant to

hazardousmanual tasks are developed indifferent
states/territories. You may access the WHS Code of
Practice for HazardousManual Tasks, for reference.

e) infection control Expected Outcome 4.7 of the Standards

andGuidelines for Residential Aged CareServices
requires facilities to have an effectiveinfection
control program. Relevantcodes of practice would
typically include policiesand procedures which
provide for:
− incident reporting mechanisms which are
usedand acted upon
− equipment fit for the purpose intended,
wellmaintained and staff
− trained in its use
− management and staff involvement in
identifyingand resolving infection
− control risks
− the identification of sources of infectious
wasteand appropriate disposalmethods
− surveillance programs

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13. Briefly explain how the following state/territory legislations relevant to
individual support impact industry standards.
Guidance: Provide examples to support your response.

a) state/territory WHS Workers in aged care, have a higher than

authorities averagechance of being seriously injuredat work, as
such state/territory WHS authorities putin place
industry standards that would address this risk.
This includes but is notlimited to:▪ Transferring
people safely ▪ Repositioning people in bed▪
Transferring people from beds and chairs▪
Transferring people from toileting and bathing▪
Assisting people who have fallen

b) rights and − Developing own policies and procedures/code of

responsibilities of conduct− Securing confidential company files−
employers Expect loyalty from employees− Expect reasonable
Guidance: care to be taken by allemployees− Expect employees
include duty of care to be accountable for money orresources in
theircareExamples of employer responsibilities
include butare not limited to providing:− Adequate
emergency services− Safe equipment and
machinery − Safe enter and exit from the
workplace− A safe work environment
- Appropriate safety equipment.

c) rights and The following employee rights andresponsibilities

responsibilities of are applicable in the aged caresetting:Employee
workers rights include but are not limited to:- Leave
Guidance: entitlements- Protection from discrimination and
include duty of care sexualharassment in the workplace- Right to work
in a safe environmentEmployee responsibilities
include but are notlimited to:- Take reasonable care
of the health and safety of others- Report any unsafe
work practices, accidents orinjuries

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 d) hazardous manual tasks Policies and procedures have been developed
tominimise or eliminate the healthand safety risks
caused by hazardous manualhandling and slips,
trips and falls.Examples include but are not limited
to:- Transferring people safely - Repositioning
people in bed- Transferring people from beds and
chairs- Transferring people from toileting and
bathing
- Assisting people who have fallen

e) infection control Policies and procedures have been developed

tominimise and/or eliminate the risk of infection
within an aged care environment.Relevant
principles and standardsprovided by the
government are used to developinternal policies and
procedures relevant toinfection control

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14. Consider a typical Care facility.
a) Identify three examples of hazards commonly found in Care facilities. Include at least one specific hazard relating to
manual tasks, infection control and general personal safety.
b) List two possible harmful effects that may be caused by each hazard identified.
c) List two strategies to minimise the risks posed by each hazard identified.

Hazard Possible harmful effects Strategies to minimise risk

Behaviour 1# They can be in angry mood and trow 1# Be aware how they feel when u go inBe
things at me. ready or prepared for any actiosy
Slip and Falls
Moving and handling equipment such as *when they are mad they can harm me. 2# Make sure nothing on the floor,
beds, Mattresses trolleys and wheelchairs 2.# They can trip over the things that's cleanproperly Hold them when the go and
come out theshower, or when they walk.
onthe floor.
# In the bathroom or shower they canslip, 3# Lifting the way u don't hurt your self
especially when is wed. Use helps from others, don't doeverything
by yourself
3 # You can hurt your mussels or back
     
pain from lifting heavy.
# You can drop it on your leg
     

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15. Briefly outline the typical workplace procedures for hazard identification.

Slips, trips or fallsManual handling injuriesSkin contact with cleaning products and
sanitisers may cause irritation or dermatitis.

16. List three examples of basic home fire safety considerations when working in a
home-based environment.

a) Check Smoke Alarm

b) Prepare or Revisit Fire Escape Plan

c) Install special alarms for hearing impaired

17. Identify at least two high-risk groups in aged care.

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 a) Aged people disabilities such as in ability to walk

b) Those aged 65 year and above

18. Refer to your responses on the previous question. Briefly explain fire safety
considerations for individual support workers working with high-risk groups in
a home-based environment.

When it comes to fire safety, you should note that people over the age 65 and
those with disabilities are considered at higher risk to fire incidents. They are
considered high-risk groups.     

19. Name three behaviours that may contribute to fire injuries and fatalities when
working in a home-care environment.

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 a) Staff do not report hazards e.g. broken electrical appliance

b) Staff do not attend the relevant training to know what to do in the event of a
fire

c) The very old and/or people with disability may have forgetful tendencies
which may result in fire accidents and injuries (forgot to turn off the stove,
left the iron on, etc.)

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20.Complete the table below by outlining the prescribed placement, installation
and maintenance of a smoke alarm in the home.
Guidance: You may refer to the provisions specific to your home
state/territory.

State/Territory NSW

What are the legal

responsibilities of
homeowners to install      
working smoke alarms in
their homes?

What is the prescribed

placement of smoke alarms      
within a house?

What are the testing and

maintenance requirements      
for smoke alarms?

21. List three examples of risks to Individual support workers’ personal safety when

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 working in a home-based environment.

a)      

b)      

c)      

22. List three common sources of infection and ways to minimise the transfer of
infection within the care facility.

How to minimise their transfer within

Sources of infection
the care facility

a) People a) By wearing personal

protective equipments (PPE)
to prevent body fluids, blood
and tissues

b) Animals b)      

c) Enviromental e.g soil, water c)      

23. List two examples of practices to minimise musculoskeletal injuries to self as

support worker and to clients.
Guidance: At least one response should refer to the self and at least one should
refer to the clients.

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 a)      

b)      

24. Consider a typical Care facility and answer the questions that follow.

a) List two examples of emergency procedures typically implemented in

care facilities.
Provide an outline of each emergency procedure that you have identified.

i.      

ii.      

b) List two examples of WHS policies and procedures typically implemented

in care facilities.
Briefly describe the WHS policies and procedures that you have
identified.

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 i.      

ii.      

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PRACTICAL ASSESSMENT

Instructions to Student

This section of this workbook covers the assessment of your skills relevant to the
performance evidence requirements included in Subject 2.
This assessment is completed using simulated tasks based on given case study
scenarios. You will not need access to a workplace or a care facility to complete
these tasks.
This practical assessment will assist your completion of the assessment activities
relevant to the requirements of the units covered in this workbook:

Assessment Activities

Part 1: Case Study Assessment

 Case Study: Anna Bentley
 Case Study: Dennis Kyle

Part 2: Project Assessment

 Project 1 – Identify legal requirements and ethical
responsibilities
 Project 2 – Self-reflection

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CASE STUDIES

Case 1: The Case of Anna Bentley

This is Anna and her daughter Julia.

Anna is 82 years old and has been a
resident of Lotus Compassionate care for
two years. Julia is Anna’s only child.
Although Julia did not like the idea of her
mother living in a home, Anna convinced
Julia that it was the best for both of them.

Julia is 36 years old and has never been married. Anna believes that she is the only
reason why Julia has not settled down yet. Anna believes her daughter shouldn’t be
spending all of her free time taking care of her mother. She wants Julia to live a life
of her own.
Apart from Anna’s arthritis which makes it difficult for her to move around, Anna’s
mind and body is very healthy for her age.

Scenario 1:

Anna has been recently diagnosed with stage 2 breast cancer. Having caught the
cancer at an early stage, the doctor advised Anna to consider having a mastectomy
and chemotherapy. Anna refused the surgery and treatment fearing how risky and
difficult it will be at her age.
Anna made arrangements to make sure she will be ready if her condition worsens.
Although she has never needed a substitute decision-maker (SDM), Anna
appointed her sister-in-law, Cynthia, as her SDM should one be needed.
Anna also signed a refusal of treatment certificate (advanced care directive), which
includes a do-not-resuscitate order. Anna has asked the centre and her sister not to
let Julia know of her cancer and her decision not to have the treatment.
Rose, an individual support worker, has been providing care for Anna since she
moved to the centre. She has become really good friends with both Anna and Julia.
She thinks Anna is making a mistake by not taking the treatment.

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 1) Identify two (2) potential ethical dilemmas that Rose might encounter in the
given scenario.

a)      

b)      

Scenario 2:

Rose learned that she was included in Anna’s will. In the event of Anna’s death,
Rose will be receiving a monetary token of gratitude for her services. Rose is
currently going through a financial crisis and thinks the money she will receive
from Anna will help her considerably.
She decided that she will find a way to make Anna have the surgery and the
treatment. She believes her decision to do this is justified because she really
believes that Anna has a good chance of beating cancer; and in case Anna does not
make it through the surgery or the chemotherapy, then she will be able to receive
the money from Anna.

2) Identify the conflict of interest in the given scenario.

Guidance: Consider your own emotional involvement as the carer in the given
scenario. Consider also the personal interests of the other parties involved (Anna and
Julia).

     

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Scenario 3:

Rose told you about her condition—the money she will receive from Anna’s will,
and the financial struggles she is currently having.
Rose plans to tell Julia about Anna’s condition, and convince her to talk to Anna
and convince her to have the surgery and chemotherapy.
Rose asks for your advice.

3) What advice will you give Rose?

     

4) Identify one potential and one actual breaches described in the given
scenario.
Guidance: you must identify one actual breach and one potential breach

Potential breach:      

Actual breach:      

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Role Play Task

The aim of this role playing activity is to allow you to demonstrate your skills in:
 Recognising potential breaches and reporting these breaches according to
organisational procedures
 Recognising potential ethical issues and dilemmas and discuss to
appropriate person

You will be playing the role of a care worker working in Lotus Compassionate Care.
For the purpose of this assessment, the organisational protocol requires all staff to
report to the supervisor any identified potential breach of client directives

To complete this task, you will need access to:

- a video recorder
- a volunteer:
• one (1) volunteer to play the role of your supervisor

With a volunteer (to play the role of your supervisor), simulate a conversation to
report the potential breach of client directives. Refer to your responses from Case
Study 1, Question 4.
To document your completion of this task and to allow your assessor to evaluate
your performance, you are required to submit a video recording of this role play
conversation. The video must not be longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP1
Take note that your assessor will be evaluating you against the following criteria:

Assessor checklist
(for assessor’s use only, please leave this section blank)

1) Did the candidate report both the potential and actual Choose an item.
breaches described in the given scenario?

2) Did the candidate discuss with the supervisor other potential

ethical issues and dilemmas involved in the situation? Choose an item.

Guidance: include potential and actual conflicts of interest

you have identified

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Scenario 4:

Despite your advice, Rose decides to go through with her plan. Not knowing how
Julia found out about her condition, Anna files a complaint against Lotus
Compassionate Care for breach of privacy and confidentiality.
Lotus has launched a full investigation to determine who provided Julia the
confidential information.

5) Identify at least one unethical conduct described in the scenario.

Rose violating Anna's right to patient autonomy

6) You know it was Rose who breached the confidentiality agreement. What
will you do?

I approach Rose and advice her to come forward and tell the truth , that way shecan
explain her self better. If this fails , then i report to my supervisor .

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Follow-up Questions

7) Identify how the investigation by Lotus Compassionate Care could have been
avoided.

If Rose had reported her conflict of interest to the management when she
firstnoticed it, the investigation by Lotus compassionate care could have been
avoided

8) Review Lotus Compassionate Care’s Policies and Procedures by clicking

here. (http://compliantlearningresources.com.au/network/lotus/policies-procedures/)
(username: learner password: studyhard)

Are there any provisions or protocols regarding what must be done

when an employee breaches the client’s confidentiality?

Yes
No

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 9) Create an email to your supervisor. In your email, suggest two (2) protocols
for Lotus Compassionate Care on what to do should a scenario like Rose’s
happen again.
Guidance: There is no need to send an actual email to address
provided below.

To: [email protected]
Subject: Suggestions For Protocols For Breach Of Confidentiality

Message:
Good day ma'am ,I found that there are no protocols in place for cases of breach of
confidentiality following the case of the care worker Rose. In a bid to get the
organisation betterprepared for such an occurrence in the future, i did a little
research and found 2protocols commonly employed in cases of confidentiality
breach, and i would liketo suggest them to you.Based on the seriousness of the
offence, the length of employment , and theemployee record, either of the following
could be done:* A verbal or written warning.* Suspension or employment
termination.Thank you for your consideration .

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Case 2: The Case of Dennis Kyle

Dennis Kyle has been a resident of Lotus Compassionate Care for over a year.
Dennis has arthritis, which makes it difficult for him to move around. He is 72
years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared for by his
wife Sheryl. Sheryl passed away two years ago.
Their only son, John, was involved in a car accident years ago and is confined to a
wheelchair. John is being cared for by his children in Ireland, where Dennis
originally came from before moving to Melbourne 40 years ago to marry Sheryl.
Because of these conditions, Dennis was placed in Lotus Compassionate Care.

Scenario 1:
To make him feel as comfortable as possible, John put Dennis in a private suite at
Lotus Compassionate Care. He is given everything he needs, and he has so far been
happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his daily morning
routine. She helps him up from bed and prepares his shower. While Dennis is in
the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his legs towards
the edge, she felt sharp pain in her lower back. She could not stand upright and
had to call on you, another care provider who happened to pass by Dennis’ room,
to assist her.

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 1) Looking at the picture of Dennis and Tanya in the previous page, identify
two manual handling hazards that Tanya and Dennis face daily.

* Repetitive bending to assist Dennis.

* Lack of manual handling equipment such as hoists or rails

2) Who would be the appropriate person to contact to address Tanya’s

problem?
Guidance: There is no need to mention names.

My supervisor would be the appropriate person to contact .

3) Following Lotus Compassionate Care’s relevant policies and procedures,

complete the incident report form provided below.
Consider industry standard protocol when filling out details.
Guidance: You may use the current date and use any time in the
morning.

1. Workplace details

Location: Lotus Compassionate Care

Supervisor: Rachel Allcot Contact phone: 6122 XXXX

Setting:      

2. Incident details

Day:       Date:       Time:      

Report completed by:      

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3. Type of incident (indicate which is applicable)

Personal injury Staff Customer Child

Name of person injured:      

Part of Body Injured (if relevant):      

Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Sprain
Swelling
Other (please specify):      

Injury caused by:

Assault Slips, trips, and falls Manual handling Other:      

4. Response to incident (indicate which is applicable)

First aid treatment administered (please specify what/by whom etc.):      

Medical treatment administered (please specify where/by whom etc.):      

Assistance sought:       Ambulance Police Counsellor

5. Other information

Who witnessed the incident? (please use full name, details of staff’s job title where applicable, and
telephone number/s):
     

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NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and
precise manner. Include exact location of incident, factors involved and any other details that may
be beneficial. A drawing of the centre layout, identifying where the incident occurred, would be
useful.
     

6. Other information

This report was compiled by (full name, title and contact telephone): On (date/time):
           
     
     

This report is a true and accurate summary of the incident that occurred (please sign):
     

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 4) Write an email to your supervisor, Rachel Allcot, about what happened to
Tanya and why it happened. Suggest policies and procedures on how to
prevent a similar incident from happening again.
a. Write your email in the space provided. Do not exceed 200 words.
b. Fill out the hazard report form that follows to attach to your email.
Guidance: There is no need to send an actual email.
You may use the current date when filling out the form.

To Rachel Allcot <[email protected]>

From Your email address

Subject      

Message      

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 Name:       Date:      
Description of hazard:
(Include area and task involved, and any equipment, tools, people involved.
Use sketches if necessary)
     
To be completed by the person identifying the hazard

Suggested actions:
(List any suggestions you have for reducing or eliminating the problem e.g.
redesign, use of mechanical devices, training, etc.)
     

Report to (name): Rachel Allcot

Position: Supervisor

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Scenario 2:
You have taken over as Dennis’ care provider while Tanya is recovering from her
back injury.
One day, you notice Dennis is sneezing and sniffling.

5) According to the Lotus Compassionate Care handbook*, should you apply

infection control measures when handling Dennis? Briefly explain your
answer.
(*http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-
Compassionate-Care-Handbook-v1.5.pdf)

     

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 6) Write an email to your supervisor, Rachel Allcot, about Dennis’ current
condition and if certain measures should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.

To Rachel Allcot <[email protected]>

From Your email address

Subject      

Message      

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Role Play Task

The aim of this role playing activity is to allow you to demonstrate your skills in:
 Following workplace procedures for at least one simulated emergency
situation
 Apply infection control e.g. PPE

You will be playing the role of a care worker working in Lotus Compassionate Care,
responding to the emergency situation described below.
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of Dennis

Dennis’ sneezing was particularly bad one day. As he was having his breakfast, he
sneezed hard and accidentally knocked his glass of water over. The glass broke,
cutting his hand in the process. He has sustained several small cuts and one deep
cut in the palm of his hand. He is bleeding.

To document your completion of this task and to allow your assessor to evaluate
your performance, you are required to submit a video recording of this role play
situation, including how you would respond to this emergency. The video must not
be longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP2
Take note that your assessor will be evaluating you against the following criteria:

Assessor checklist
(for assessor’s use only, please leave this section blank)

1) Did the candidate apply first aid? Choose an item.

2) Did the candidate call for help? Choose an item.

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PROJECT 1: IDENTIFYING LEGAL REQUIREMENTS
AND ETHICAL RESPONSIBILITIES

As a care worker you are required to comply with all the legal requirements and
ethical responsibilities relevant to your work role. This project will assess your
knowledge and skills to ensure you are prepared to take on this aspect of your role
in a real life care environment setting.
Project 1 will require you to identify these relevant legal requirements and ethical
responsibilities through a set of written questions and tasks.

Task 1
Review the different legal requirements that apply to Care Workers. Select three that
you find most useful and relevant to your role as a Care Worker. Complete the
table below.
Guidance: Name the legislation and/or identify the section in the legislation from where
the you have accessed the legal requirement you identified. Write your response here
under the ‘Source/s’ column of the table below.

How does this

Legal requirement requirement apply to you Source/s
as a Care worker?

                 

                 

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Task 2
Aside from understanding the different legal requirements you must comply with, it
is also important that you know the scope and nature of your own legal rights and
responsibilities as a care worker. This helps ensure that you not only protect your
clients, but also yourself.
Review your legal rights and responsibilities as a care worker, and complete the table
below:
(1) List three legal rights of care workers and describe how they apply to the scope
of your role
(2) List three legal responsibilities of care workers and describe how they apply to
the scope of your role

Legal Rights of a Care Worker

List three legal rights of Explain how these rights apply to the scope of your
care workers role as a care worker

           

           

           

Legal Responsibilities of a Care Worker

List three legal

Explain how these responsibilities apply to the scope
responsibilities of care
your role as a care worker
workers

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Task 3
Review the different ethical requirements that apply to Care Workers.
a) Select two that you find most useful and relevant to your role as a Care
Worker. Complete the table provided below.
b) List two sources of information about these ethical responsibilities

How does this requirement apply to you as a Care

Ethical requirement
worker?

           

           

Sources of information

a)      
b)      

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PROJECT 2: SELF-REFLECTION

Task 1
What signs do you notice in yourself when you are stressed and fatigued?
a. List two (2) signs you notice when you are stressed and when you are
fatigued.
b. List two (2) ways you cope with these conditions.

Signs I am stressed Signs I am fatigued

a)       a)      
b)       b)      

How I cope with stress How I cope with fatigue

a)       a)      
b)       b)      

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Task 2
How do you maintain currency on safe work practices in regards to workplace
systems, equipment, and processes in your own work role? List two (2) responses.
List down three (3) specific sources of information you have referred to.

Ways to maintain currency on sae work practices:

a)      
b)      

Sources of information:
a)      
b)      
c)      

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Task 3
How do you ensure non-judgemental practice in your work role?
List two (2) values that you apply at work, and briefly explain how you apply these
to keep a non-judgemental attitude.

Values How these are applied

           

           

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WORKBOOK CHECKLIST
When you have completed assessing this workbook, review the candidate’s
assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Knowledge Assessment
 Ethical and legal requirements for direct client care
 Safe work practices for direct client care
Practical Assessment
 Case Study 1
 Written Tasks
 Role Play Video Recording
 Case Study 2
 Written Tasks
 Role Play Video Recording
 Project 1
 Project 2

IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks to be
awarded COMPETENT for the units relevant to this cluster.

To award the candidate competent in the units relevant to this subject, the
candidate must successfully complete all the requirements listed above according
to the prescribed benchmarks.

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FEEDBACK

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