..............................................................................................................................

1 Photographs
Theme Notes 14
Mini-Tests ...................................................................................................... 16

2 Questions and Responses

Theme Notes ............................................................................................... 32
Mini-Tests ...................................................................................................... 36

3 Short Conversations
Theme Notes ............................................................................................... 38
Mini-Tests ...................................................................................................... 40

4 Short talks
Theme Notes ............................................................................................... 50
Mini-Tests ...................................................................................................... 54

1. Pronouns
Grammar Notes .......................................................................................... 64
5 & 6: Mini-Tests ............................................................................ 66

2. Tenses.
Grammar Notes .......................................................................................... 70
5 & 6: Mini-Tests ............................................................................ 72

3. Agreement
Grammar Notes 76
Mini-Tests 78

Voice
Grammar Notes 82
5 6: Mini-Tests ............................................................................ 84

5. Modification
Grammar Notes .......................................................................................... 88
5 & 6: Mini-Tests ............................................................................ 90

1 ................................................................ ~···································· 94
 6. Infinitives and Gerunds
Grammar Notes .......................................................................................... 98
5 & 6: Mini-Tests ......................................................................... 100

7. Participles and Participle Clauses

Grammar Notes ....................................................................................... 104
5 & 6: Mini-Tests ......................................................................... 106

8. Conjunctions and Prepositions

Grammar Notes ....................................................................................... 110
5 & 6: Mini-Tests 112

9. Comparisons
Grammar Notes 116
5 & 6: Mini-Tests 118

1 0. Relative Clauses
Grammar Notes ....................................................................................... 122
5 & 6: Mini-Tests ......................................................................... 124

2 ..................................................................................................... 128

132

7 Reading Comprehension
Theme Notes ............................................................................................ 138
Mini-Tests ................................................................................................... 142

Listening Test 196

Reading Test 208

................................................................................. Pull-out Booklet

' I I I I I
~I ' I I~
I I
' I
-(-· _:_ --1 -l
 Taking the TOEJC® is a comprehensive guide to taking the TOEIC® Listening and Reading Test. This book can be
used as the perfect companion manual for self-learners or as a classroom text. The book is targeted for those
who have experience with the TOEIC® test but are looking to improve their basic TOEIC® skills, fix commonly-
made errors, and polish their English grammar to avoid simple mistakes. This book is made up of four chapters:
three go over each section of the test in detail, and one is a practice test.

Chapter 1 Parts 1 - 4 (listening Practice)

'
Each unit within the Listening Practice chapter features sample questions and answers and provides helpful
hints for developing strategies to recognize relevant information in listening passages. Part 1 introduces
common themes featured in Part 1 of the TOEIC®, such as the home, the workplace, and public places. Part 2
focuses on the most common question types and provides assistance in identifying appropriate answers for
each type. Parts 3 and 4 give sample short conversations and talks and focus on how to identify key points in
order to answer questions. Each part features mini-tests to provide practice of the strategies introduced in this
chapter.

Chapter 2 Parts 5 and 6 (Grammar Practice)

Lessons within the Grammar Practice chapter outline fundamental grammar points frequently tested on the
TOEIC®. Each lesson begins with a brief explanation of the grammar target including key points and particular
structures of interest in the TOEIC®. The lessons also provide exercises based. on the format ofTOEIC® grammar
questions, which allow students to practice their understanding of the grammar points. These exercises include
vocabulary comprehension, sentence completion, and grammar exercises. Additional practice is provided in
mini-tests at the end of each lesson. These mini-tests use the format of questions found in Parts 5 and 6 of the
TOEIC®, combining grammar and vocabulary pr~ctice. After five lessons, students may measure their progress
with review tests. There is also a cumulative final test at the end of the chapter.

Chapter 3 Part 7 (Reading Practice)

The Reading Practice chapter introduces sample texts to familiarize students with the kinds of materials they
will encounter on the TOEIC®-such as emails, letters, brochures, tables, chat room excerpts, text messages,
articles, and reports-together with examples of the kinds of questions students may expect to find in this part
of the test. The mini-tests provide extensive test practice using the format of questions found in Part 7 of the
TOEIC®

The Practice Test chapter provides students with a full-length test including 100 listening test questions and 100
reading test questions.
An answer key and MP3 files are provided for all the test questions. For the listening sections, transcriptions of
all passages and questions are available, as well as explanations for Part 5 & 6 questions. There is also an
accompanying application for this bopk. The app will enhance the learning exp.erience by providing more
customized practice for students. This will allow students to truly focus on their areas of weakness.
The simplified grammar and theme-based texts of Taking the TOEJC® provide pre-intermediate to intermediate
students with access to TOEIC® practice materials appropriate for building their test-taking skills without the
frustration of encountering overly complicated vocabulary and grammar structures. Taking the TOEJC® builds an
excellent foundation for students starting preparation for the TOEIC® test.
6
The second edition of this series is meant to reflect the recent changes made to the TOEIC® in 2016. Therefore,
students of this book will have access to the most up-to-date question formats. This series supplies plenty of
examples of the new question types to prepare students thoroughly for these changes. However, besides
focusing on the new question types, we have also selected the most common themes and questions found on
the test. Each and every question in this book was written by native English speakers who have years of
experience with the TOEIC test, bringing you a native speaker's tips and tricks to achieving a high score on this
test. Taking the TOEJC® Second Edition also introduces a brand-new feature-the Taking the TOE/C® mobile
application-to help students study better for the TOEIC®.

Key Features of the Book

Each part of Taking the TOEJC® includes a

111 counter
111 decorations Words & Expressions section which
111 flower arrangement highlights vocabulary and expressions
111 kitchen appliances that are common in that part of the test.
111 lamp
111 sofa/couch
111 to be stored

Answers that express

uncertainty are very common.
Expect answers like these:
Tips are presented throughout the book to provide learners with
quick tips and shortcuts to solve difficult questions that frequently "Let me check the schedule:'
"It's been here all day."
confuse test takers. "''m not sure:'

for
- Where is the conversation taking place? At a do - Who will attend this meeting? Shareh
- Why has the man come? Tore u - What will happen at the meeting? Votin
- What will the man probably do? Come b - What is the purpose of this letter? To enco

In some sections of the book that deal with' lon.ger and more complicated passages, you will see What to listen for
or What to look for sections under sample passages. These help students familiarize themselves with possible
questions that might come up for that passage as well as what to look for in a correct answer to these questions.

7
 , Theme Notes

Look at the pictures below. Mark)( or t! in the boxes. Answer Key p.19 At the beginning of Parts 1 to 4 and
7, Theme Notes present the reader
A House with sample questions and
passages that are most common in
that part of the test.
D Two women are planting some herbs.

D Two women are watering some plants.

, Grammar Notes

Present: Simple, Progressive, and Perfect In Parts 5 & 6, Grammar Notes

present important grammar points
A. Use the present simple for routines, habits, or things that are always true. The
the time adverbs every week, usually, regulqrly, always, generally, often and freq and explanations with examples to
B. Use the present progressive (am/are/is+ ing) for an unfinished action. It often illustrate each point, as these parts
now, currently, presently, at the moment, and right now. focus on the test taker's knowledge
C. Use the present perfect (have/has+ past participle) for a situation in which thi
past have a result in the present. The present perfect often goes with just, not y
of grammar. The grammar notes you
time, second time, this week, and so far. find here are about the most
• He takes the subway to work every day. (regular activity)
common grammar questions on the
• I usually go to the gym in the morning. TOEJC® and are absolutely essential
• He is attending a meeting. (right now) for students to learn.
• I'm currently watching a movie at the moment. Can I call you back?
• They have scheduled the meeting for next Thursday.

Following each part, students will be given 1 Mini-Test

mini-tests with lots of practice questions that can Listen to the questions and choose the best answer.

......
be answered using the new Taking the TOE/C®
app. Students can send their answers to their Questions with an Interrogative
teacher, who can see in real-time how well

......
stodents understand the material. 049 1. (A) (B) (C)

050 2. (A) (B) (C)

051 3. (A) (B) (C)

052 4. (A) (B) (C)

8
 "
049
Throughout the book, students will see an App icon accompanying the MP3 number. Those studying with
Taking the TOEJC® will have access to a new Classroom Response Application, enhancing their learning
experience. This application will improve students' scores much more drastically than the traditional method of
only using a book.

Features

For classroom users:

Teachers can create an interactive classroom using this book by having students answer questions in real-time.
Answers are delivered instantly to the teacher, showing them exactly where students are struggling and
excelling. This allows teachers to target their students' weaknesses.

Teachers can choose topics based on the areas that they would like to work on. The application will provide
questions based on that question type to drill students. Teachers have complete control over the type and
number of questions they use. These questions are delivered to the student's smartphone/tablet/PC, and
answers will then be reported back to the teacher. On the teacher's website, teachers will be able to view and
print out individual student records or entire class reports.

For self-study users:

Self-study users may use the app to access the MP3s. The students will also be able to use this app to gauge
how well they are doing by using the question database and practice lots of different questions, focusing on
parts they frequently get wrong. Students can figure out which parts they need to work on by checking their
scores on the student website.

How to get the app:

Google Play Store: "Class loop" Apple App Store: "Ciassloop"

Website Features (www.classloop.net)

Through the website, teachers and students can view detailed reports of their results and progress as they use
Taking the TOEJC©. The site gives recommendations about areas for improvement and additional practice
questions. In addition, teachers can make customized TOEIC tests from an available pool of question.

9
 Educational Testing Service (ETS) created the TOEIC® test in order to gauge how well some people speak
English. As more and more people are becoming familiar with the test, there is a push to further challenge test
takers while maintaining the general difficulty of the test. In 2016, the TOEIC® underwent changes to its
questions and question types while maintaining the original set-up of the TOEIC®. The scoring system of the test
has also remained the same.

Changes to the test include:

Listen and choose the best

Part 1: Photographs description of the picture 6 Number of questions changed (1 0 - t 6)
provided.

Listen and choose the best

Part 2: Questions and Responses response to the question 25 Number of questions changed (30 - t 25)
or statement provided.

Number of questions changed (30 - t 39)

Conversations now may include three speakers.

Listen to a short Two new question types introduced:

39
conversation and answer 1. Implication question- Questions that refer to a
Part 3: Short Conversations (13 Conversations)
comprehension questions direct quote from the conversation and question
based on the conversation. their meaning (often not literal)
2. Graphic question- A simple graphic is provided
in relation to the conversation, which must be
used to answer a question.

Two new question types introduced:

Listen to a short talk and 1. Implication question Questions that refer to

30 a direct quote from the talk and question their
answer comprehension
Part 4: Short Talks (10Talks) meaning (often not literal)
questions based on the
talk. 2. Graphic question- A simple graphic is provided
in relation to the talk, which must be used to
answer a question.

Choose the best word or

Part 5: Incomplete Sentences 30 Number of questions changed (40 - t 30)
phrase to fill the blank.

Number of questions changed (12-. 16)

Choose the best word, 16
(Each passage contains 4 questions)
Part 6: Text Completion phrase, or sentence to fill (4 passages)
the blank. New question type Introduced:
Choosing the sentence that best fits the text.

Two new text types have been added:

54 1. Excerpts from online chats
Read the provided
(1 0 Single Passages 2. Text messages
passage(s) and answer
Part 7: Reading Comprehension 2 Double Passages
questions based on the A new question type has been added:
3 Triple Passages)
passage(s). Find the best position for the provided sentence.
Triple passage sets have been added.

Among these physical changes to the questions and passages, more diverse accents will be used in the
recordings, such as American, Canadian, British, and Australian accents. Also, more colloquial use of the
language, such as "wanna" instead of "want to" or "gonna" instead of "going to" are included in the listening
passages.

10
These sample lesson plans are designed to have those preparing for the TOEIC® work on both listening and
reading skills side by side over a 16-week period. These syllabi are suitable for both classroom instruction and
self-study. It can also be adjusted based on areas of strength or weakness.

lesson Plan A

Part 4 Speeches/Lectures, Public Announcements

13 Part 7 Office Memos and Notices (p. 139, pp. 162~ 169)
(p. 51, pp. 56~57)
Part 4 Telephone Messages, Advertisements
14 Part 7 Articles and Reports (p. 139, 170~ 177)
(p. 52, 58~59)

Part 7 Text Message and Instant Message Chains, Forms

15 Part 4 Broadcasts, Tours and Trips (p. 53, pp. 60~61)
(pp. 140~141, 178~193)

lesson Plan B

Part 4 Telephone Messages, Advertisements

12 Parts 5&6 Participles & Participle Clauses (pp. 104~1 09)
(p. 52, pp. 58~59)
Part 7 Text Message and Instant Message Chains, Forms
13 Part 3 Travel (p. 39, pp. 48~49)
(pp. 140~ 141, 178~ 193)
Parts 5&6 Conjunctions and Prepositions, Comparisons
14 Part 4 Broadcasts, Tours and Trips (p. 53, pp. 60~61)
(pp. 11 0~121)

11
 Look at the pictures below. Mark X or .I in the boxes. Answer Key p.19

Expressions House
counter
decorations
flower arrangement
D Two women are planting some herbs.
kitchen appliances
"lamp D Two women are watering some plants.
" sofa/couch
to be stored
to clear away
to line up
to mount/hang on a wall D A woman is opening a window.
to wipe
D A woman is holding a pot.

D There is a vase of flowers on the counter.

D The curtains have been closed.

& Expressions Workplace

assembly line
blueprint
business card
chart
D Three people are sitting at a table.

conference room D The people are looking at the screen.

receptionist
stock
warehouse
to gesture
to give a presentation The man is putting a shelf together.
to have a meeting
to make a copy D The man is walking toward the shelf.
to send a fax
to sign a contract
to supervise
" to take inventory
" to take a message D The woman is typing on a computer.
to take notes
D The woman is on the phone.

14 I Chapter 1
C Businesses
checkout
container
food vendor
"~
t+

D A woman is searching through a rack.

., lobby "'J
::r
0
r+
menu
D A woman is examining a dress.
shopping cart
0
tO
a
"'J
::r
., waiter/waitress Ill

to fold
to mix ingredients
to repair
D The woman is holding up a bottle of wine.
to try on

D The woman is pouring a glass of wine.

D The man is picking up a piece of fruit.

D The man is putting some fruit into a basket.

D Other Public Places 8.. Expressions

audience
"' check-in counter
., dock
D The boats are on the lake.
fence

D The boats are full of people. " front desk

kiosk
platform
.. railing
spectator

D The man is taking a book from a shelf.

to board a train
to descend

D The man is sitting on the floor. to gather

to mow
to park
to post
to stack
to stroll
Some people are seated on a bench.
to water flowers
A bike is chained to a tree.

Listening Practice I 15
 1
Mini-Tests

Listen and choose the statement that best describes what you see in the picture.

House Answer Key p.19

....
001-

1. (A) (B) (C) (D)

....
002-

2. (A) (B) (C) (D)

....
003-

3. (A) (B) (C) (D)

16 I Chapter 1
 "U
::r
0
r+
0
<0
Cl
"0
::r
Vl

t)-
004 -

4. (A) (B) (C) (D)

t)-
005-

5. (A) (B) (C) (D)

t)
006

6. (A) (B) (C) (D)

Listening Practice I 17
 CD
007

1. (A) (B) (C) (D)

Ct.
008 lllillif

8. (A) (B) (C) (D)

CD
009

9. (A) (B) (C) (D)

18 I Chapter 1
 "tl
::r
0
rl-
0
co
a
......
010-
"0
::r
Ul

10. (A) (B) (C) (D)

......
011-

11. (A) (B) (C) (D)

......
012-

12. (A) (B) (C) (D)

Listening Practice I 19
 B Workplace Answer Key p.19

.....
013 u

1. (A) (B) (C) (D)

.....
014 Uillif

2. (A) (B) (C) (D)

0
015

3. (A) (B) (C) (D)

20 I Chapter 1
 ""0
:::T
0
ri-
o
~
Q
""0

G)-
:::T
VI

016-

4. (A) (B) (C) (D)

G)-
017-

5. (A) (B) (C) (D)

G)-
018-

6. (A) (B) (C) (D)

Listening Practice I 21
 "
019

(A) (B) (C) (D)

7.

"•
020 ~

(A) (B) (C) (D)

8.

0
021

(A) (B) · (C) (D)

9.

22 I Chapter 1
 '"0
::r
0
r+
0
~
c
'"0
::r
Vl

0
022

10. (A) (B) (C) (D)

0
023

11. (A) (B) (C) (D)

0
024

12. (A) (B) (C) (D)

Listening Practice I 23
 Businesses

~
025

1. (A) (B) (C) (D)

~-
liiW
026

2. (A) (B) (C) (D)

~
027

3. (A) (B) (C) (D)

24 I Chapter 1
 "'C

...
:::T
0
r+
0
"flc
"'0
~

028 -

4. (A) (B) (C) (D)

...
029 -

5. (A) (B) (C) (D)

...
030-

6. (A) (B) (C) (D)

Listening Practice I 25
 0
031

7. (A) (B) (C) (D)

0
032

8. (A) (B) (C) (D)

0
033

9. (A) (B) (C) (D)

26 I Chapter 1
 iJ
:::r
0
rt-
0
~
c
"0
:::r
VI

cit""''
034 -

10. (A) (B) (C) (D)

cit.
035 -

11. (A) (B) (C) (D)

cit
036

12. (A) (B) (C) (D)

Listening Practice I 27
 D Other Public Places Answer Key p.19

CD
037

1. (A) (B) (C) (D)

CD-
038-

2. (A) (B) (C) (D)

CD
039

3. (A) (B) (C) (D)

28 I Chapter 1
 "'C
:::r
0
IT
0

.....
co
a
"'C
:::r
Ill

040 -

4. (A) (B) (C) (D)

"
041

5. (A) (B) (C) (D)

"
042

6. (A) (B) (C) (D)

Listening Practice I 29
 "
043

7. (A) '(B) (C) (D)

"
044

8. (A) (B) (C) (D)

0
045

9. (A) (B) (C) (D)

30 I Chapter 1
 "1J
:::r
0
t+
0
~
c
"1J
:::r
til
E()
046

10. (A) (B) (C) (D)

rD.
047 -

11. (A) (B) (C) (D)

E()
048

12. (A) (B) (C) (D)

Listening Practice I 31
 Read the questions below. Mark X or./ in the boxes. Answer p.19

Questions with an Interrogative

1. Who/Whose/Whom
Answers that express
uncertainty are very common. Listen for a name, position title, or pronouns (/, someone, etc.) in the answer. Don't
Expect answers like these: confuse who's and whose.
"Let me check the schedule."
"It's been here all day:' Who is our new manager going to be?
"I'm not sure:'
D I think it will be Mr. Smith.
D He is a good manager.

2. What/Which

Watch the noun after what. What time/What day means "when;' so look for dates and
times. Similarly, other nouns that follow what indicate what kind of thing to listen for. If
you hear What do, look for opinions or details about a certain item.

Pay attention to the noun after which. Look for phrases like the one ... or similar
phrasing in the answers.

What floor is the human resources department on?

D I think the 3rd floor.

D At 3 o'clock.

3. Where
The answers need not be full
sentences. Listen for phrases Listen for a place.
with prepositions.

"In Room 102:' Where is the new branch located?

"On the 5 1h floor:'
"At the Harting Hotel:' D I've been told it will be in Australia.
"In Spain:'
We have many new branches opening.

4. When
Pay attention to the tense for
when questions. Test writers Listen for a time, date, or day of the week. Also listen for time phrases (soon, later, etc.).
often use the wrong tense to
confuse listeners. Remember
which time phrases go with When do you expect the clients to arrive?
which tenses.

Past tense (When did ... )

D They will arrive by train.
----tago D They will be here soon.
Future tense (when will ... )
----t soon, later, in (time)

32 I Chapter 1
5. Why
The answers to why
li
questions often do not "tl
Listen for a reason. begin with because. They ~
,...
N
can even be questions.
10
Why did Mr. Jones get transferred? c:
A: Why did we get this ro
)!!.
notice? i5'
D He transferred last month. B: What notice?
:::l
"'
Q

D Because he was promoted.

:::l
a.
;c
ro
"'0
-o
:::l

"'ro
"'
6. How

i. How can/do... ? ii. How many/much ... ?

Listen for a way or method. Listen for a number or an amount.
How do I send these packages to
How much does a new printer cost?
Germany?

D Send them by air mail. D It's about $50.

D It's expensive to send mail. D The printer is new.

iii. How long ... ? iv. How often ... ?

Listen for a specific period of time. Listen for frequency.

How long will you be in Hong Kong? How often do you visit headquarters?

D About three weeks. D The head office is huge.

D Maybe next time. D I go at least once a year.

v. How was ... I How do you like ... I How do you feel about. .. ?

Listen for phrases of opinion, such as, I think, it seems, etc., as well as adjective phrases.

How do you like San Francisco?

D It's better than I imagined.

D I feel great.

B Questions with No Interrogative

1. Be/Do
Some answers to be-verb
or do-verb questions are
i. Be-verb Questions ii. Do-verb Questions
another question.
Listen for affirmative or negative Listen for yes/no, sure/of course, or A: Why was Ann not at the
information about status or situation. information about habit or action. meeting?
B: Didn't she take the day
Is this shipment ready to go out? Do you have time to look over my proposal? off?
D I still need to write up the invoice. D I might have time after lunch.
D Shipments are sent out every day. D I might write my proposal after lunch.

Listening Practice I 33
 2. Auxiliary Verbs
to this may be in
of volunteering to
i. Can/May... ?
do an action.
A: Can I have a napkin to Listen for yes/no, variations of yes (sure; of course), and responses to questions about
clean up this mess? permission or a favor.
B: Let me do that for you.
Can I open a window?

D No, I didn't.
D Of course! I'm sweating.

ii. Will... ?
Listen for yes/no or a plan.
Will you be ready at 6 p.m.?
D I wasn't ready to leave when you called.
D Unfortunately, I won't be ready until 6:30.

iii. Have ... ?

Listen for yes/no, variations of yes/no phrases discussing the status of an activity, or
phrases about an experience.
Have the results of the market survey been delivered yet?

D Yes, they're on your desk.

D No, George went to the store.

C Other Types of Questions

1. Indirect Questions

Listen for specific information.

When do you think you will be finished today?

D Probably at the usual time.

D I think it finished yesterday.

2. Tag Questions

Listen for yes/no or a confirming statement.

Bernard is head of research and devefopment, isn't he?

D Sure, he researched the project.

D Yes, he was promoted last year.

34 I Chapter 1
3. Negative Questions
Answers to negative
questions might
Listen for true or false information if you hear a negative question.
not begin with yes or no.
N
It might be in the form of
tO
Isn't it too late to call the European office? expressing uncertainty or c:
ro
checking on information. ~
o·
D No, they're still open. "Let me check the
:;,
Ill
c
schedule:' :;,
D Yes, I'm calling the office. "No one told me:'
a.
;o
ro
•lfl
-o
0
:;,
Ill
ro
Ill
4. Alternative Questions

Listen for preference if you hear a "Which do you prefer" type of question or question
with or/rather/either/neither/both.

Will you be paying by cash or credit card?

D By credit card, please.

D I sent my payment already.

5. Declarative Sentences
Often, test writers
Listen for expressions of emotion, opinion, extra information, or a follow-up question write partial
phrases or
to the statement. incomplete
sentences as wrong
answers for
There's a lot of talk about moving to a new location.
declarative
D Really? Where do they want to go? sentences. These
will never be the
D Right. I moved last month. answer.

6. Suggestions

i. Why don't. .. ? ii. How/What about. .. ?

Listen for a response to a suggestion or Listen for a response to a suggestion.
recommendation. How about going to a movie tonight?
Why don't we try that new restaurant for
dinner? D The movie got good reviews.

D That's a great idea.

D I'd love to, but I can't tonight.

That restaurant serves good food.

ShouldJSho~~lrln

Listen for yes/no, or the mention of a duty or responsibility.

Should we ask the boss what to do?

D That's the best thing to do.

D That's what he said to me.

Shouldn't we make a reservation?

D That is probably a good idea.

D I think the reservation was canceled.

Listening Practice I 35
 Listen to the questions and choose the best answer.

A Questions with an Interrogative Answer Key p.19

iDa
049 1. (A) (B) (C) iDa
059 11. (A) (B) (C)

iDa
050 2. (A) (B) (C) CD
060 12. (A) (B) (C)

iDa
051 3. (A) (B) (C) CD
061 13. (A) (B) (C)

iDa
052 4. (A) (B) (C) iDa
062 14. (A) (B) (C)

iDa
053 5. (A) (B) (C) iDa
063 15. (A) (B) (C)

iDa
054 6. (A) (B) (C) iDa
064 16. (A) (B) (C)

iDa
055 7. (A) (B) (C) iDa
065 17. (A) (B) (C)

iDa
056
I

8. (A) (B) (C) iDa

066 18. (A) (B) (C)

iDa
057 9. (A) (B) (C) iDa
067 19. (A) (B) (C)

CD
058 10. (A) (B) (C) iDa
068 20. (A) (B) (C)

B Questions with No Interrogative Answer Key p.20

iDa
069 1. (A) (B) (C) iDa
079 11. (A) (B) (C)

iDa
070 2. (A) (B) (C) iDa
080 12. (A) (B) (C)

iDa
071 3. (A) (B) (C) iDa
081 13. (A) (B) (C)

iDa
072 4. (A) (B) (C) iDa
082 14. (A) (B) (C)

CD 0
073 5. (A) (B) 083 15. (A) (B) (C)

oa
074 6. (A) (B) 0
084 16. (A) (B)

oa
075 7. (A) (B) (C) oa
085 17. (A) (B) (C)

oa
076 8. (A) (B) (C) iDa
086 18. (A) (B) (C)

oa
077 9. (A) (B) (C) 0
087 19. (A) (B) (C)

oa
078 10. (A) (B) (C) oa
088 20. (A) (B) (C)

36 I Chapter 1
 It
"'tl
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....
N
10
c:
c m

_
Other Types of Questions

_
Answer Key p.20 ,....
Ul
(5'

.... ....
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Ul
0

.... _ .... _
:::l

089 1. (A) (B) (C) 099 11. (A) (B) (C) 0.

;c
m
Ul
"0
0

.... _ .... _
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090 2. (A) (B) (C) 100 12. (A) (B) (C) Ul

m
Ul

.... _ .... _
091 3. (A) (B) (C) 101 13. (A) (B) (C)

.... _ .... _
092 4. (A) (B) (C) 102 14. (A) (B) (C)

.... _ .... _
093 5. (A) (B) (C) 103 15. (A) (B) (C)

.... _ .... _
094 6. (A) (B) (C) 104 16. (A) (B) (C)

.... _ .... _
095 1. (A) (B) (C) 105 17. (A) (B) (C)

.... _ .... _
096 8. (A) (B) (C) 106 18. (A) (B) (C)

.... _ .... _
097 9. (A) (B) (C) 107 19. (A) (B) (C)

098 10. (A) (B) (C) 108 20. (A) (B) (C)

Listening Practice I 37
 , Theme Notes

Read the following conversations, and focus on the main points. Use the
sections as a guide.

Office Talk
manager
meeting M: Hi, Martha. Are there any messages for me?
request
W: Yes, Mrs. Wilson called. She would like to know when the figures for this quarter will be
to be scheduled
to make a presentation ready. She wants to look them over before she has to give them to the vice-president
to notify M: Hmm. I've been working on the market research project, so I'm a little behind. I'll call
to register
her and talk to her about it
to stop by
to submit W: Her number is on the notepad next to the phone.

What to listen for

- Who called? Mrs. Wilson
-Why? She would like the figures.
- What will happen? The man will call her.

Expressions Workplace Dilemmas

technical support
to be canceled W: I'm so frustrated! Why can't I get Internet access on my computer? Alii get is a message
to operate
that says, 11 Busy, please try later:'
to replace
to set up M: The computer system is down. The IT department is working on it, but they said they
to take time might not be able to fix it today.
W: That's terrible! I have a very important contract I'm waiting for.
M: You could try using the Wi-Fi spot in the cafe next door.

What listen
- How does the woman feel? Frustrated
-Why? She cannot access the Internet.
- What is she waiting for? An important contract

38 I Chapter 1
C Staffing Changes vwords 8.. Expressions

M: Thank you, Ms. McKenzie, for coming to see us on short notice. Could you tell us about 11 experience
11 qualified
your previous work experience?
11 requirement
W: Sure. I worked for nine years at an import company as a logistics manager. I also worked resume
briefly at a delivery company in Canada. 11 to hire
11 to interview
M: Would you be OK with non-traditional hours? The position requires working in shifts.
11 to manage
W: Yes, that would be fine. Also, I heard you have an employee education program. Could
you tell me more about that?

What to listen for

- What kind of conversation is this? A job interview
- What is mentioned about the woman? She has worked in logistics.
- What does the woman ask about? Emplovee education programs

D Daily Life vwords 8.. Expressions

! 11 address
M: Hello, I will be moving to another country for my job, and I need a copy of my medical
11 complaint
records.
11 ID (card)
W: Of course. We just need a current photo ID in order to release them to you. 11 receipt
M: I left my ID at home. Is there any other way of getting them? 11 refund
11 in stock
W: I'm afraid not. Please come back with it. Also, the doctor needs to sign the form, so
111 to make a reservation
don't come during lunch hours. 111 to pick up
111 to purchase
What to listen for
Where is the conversation taking place? At a doctor's office
Why has the man come? To request his medical records
What will the man probably do? Come back at a later time

E Travel vwords 8.. Expressions

! 111 aisle
W: Hi. I was looking at the tour package to Malta on your website. How much are the taxes l 11 confirmation e-mail
i Ill flight
and fuel service charges?
luggage
M: Let me just see. It seems that taxes are $250, and fuel service charges are $125. reservation

W: $375 extra seems like a lot of money. I'm going to have to take some time to think to be delayed
to book a room
about it.
to check in/out
M: OK. Think about it for a couple of days. Then give me a call. to recommend

What to listen for

- Who is the woman Ukely talking to? A travel agent
- What information does the man have? The cost of extra charges
- What will the woman do? Take time to consider the trip

Listening Practice I 39
 , Mini-Tests

Listen to the questions and choose the best answer.

A
(").
Office Talk

109 -
(").
111-
Answer Key p.20

1. What are the speakers discussing? 7. Why did the man miss the meeting?
(A) A tax law (A) He was traveling on vacation.
(B) An accounting document (B) He was taking sick leave.
(C) A local event (C) He was out on business.
(D) A company manager (D) He was working at home.

2. What does the woman mean when she says, 8. What did Deanna propose at the meeting?
"That's not all"? (A) Spending money on R&D
(A) She has more to say. (B) Advertising to younger customers
(B) The company will make more money. (C) Hiring more college students
(C) The company will expand its size. (D) Organizing a business meeting·
(D) She isn't the only one who worked on the
report. 9. According to the man, why won't management
like the idea?
3. What will the man do next? (A) They want something with a clear target.
(A) Call a contractor (B) They want to market to older clients.
(B) Talk to another department (C) They prefer a global fan base.
(C) Send a check (D) They prefer the old advertising campaign.
(D) Speak to a manager

(").
110-

4. What are the speakers discussing?

(A) Scheduling a meeting
(B) Delivering mail
(C) Copying documents
(D) Documents from another company

5. What is mentioned about the post office?

(A) It does door-to-door mail pick-up.
(B) It is under construction.
(C) It is open every day.
(D) It is near the office.

6. What does Courtney say she will most likely do

next?
(A) Contact a courier service
(B) Complete a document
(C) Deliver a package
(D) Visit a post office

40 I Chapter 1
 I!

"
112
"""'
113-

10. Who is holding a meeting? Morton's Office Supplies Invoice

(A) Sheila
Black Pens 5 $10
(B) John
(C) The director Stapler 1 $3
(D) The president Box Cutters 2 $6

Bookends 2 $12
11. What does the woman offer to do?
Total $31
(A) Ask for more time
(B) Get a project finished
13. What problem does the man mention?
(C) Write a report
(D) Give a presentation (A) An order was incomplete.
(B) Some extra goods were sent in a package.
12. When will the man likely submit his report? (C) An item was damaged during shipping.
(D) Some supplies were never delivered.
(A) Monday
(B) Tuesday
14. Look at the graphic. How much of a refund will
(C) Wednesday
the man receive?
(D) Friday
(A) $10
(B) $3
(C) $6
(D) $12

15. What will the man probably do next?

(A) Speak with a colleague
(B) Order some more supplies
(C) Call a bookstore
(D) Talk to a supply company

Listening Practice I 41
 B Workplace Dilemmas
{D.
Answer Key p.20

114-

1. What problem does Michael mention? 7. What does the woman thank the man for?
(A) A monitor isn't displaying colors correctly. (A) Responding to an e-mail
(B) A program isn't connecting to a server. (B) Coming on a non-work day
(C) A fax machine is not receiving faxes. (C) Showing her the computer
(D) An e-mail was never sent. (D) Being on time for work

2. What is mentioned about the program? 8. According to the woman, what must the
(A) A new version was recently released. woman do by this evening?
(B) Clients can access it as well. (A) Give a. presentation
(C) It contains a virus. (B) Turn in a document
(D) It is only available on certain computers. (C) Send a notice
(D) Complete a report
3. What will Jared probably do next?
(A) Contact the IT department 9. What will the man likely do next?
(B) Forward a notice (A) Take the computer away
(C) E-mail a customer (B) Connect the printer
(D) Take a look at a computer (C) Replace a wire
(D) Work on a report

{D.
115-

4. Why did the man NOT attend the meeting?

(A) He was out sick.
(B) He was at a conference.
(C) He was on holiday.
(D) He was unaware of it.

5. When is the workshop planned for?

(A) Tomorrow
(B) Next week
(C) Next month
(D) Next weekend

6. What will the man most likely do?

(A) Attend a seminar
(B) Talk to the marketing manager
(C) Find a software manual
(D) File a complaint

42 I Chapter 1
 "tJ
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w

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117- 0
118- r+
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10. Why is the man concerned?
(A) The new assistant won't arrive on a Recurring Customer Visits
scheduled date. 6
(B) He does not have enough equipment. 5
(C) His assistant will leave in July.
4
(D) His computer is no longer working.
3
11. What does the man mean when he says,"That 2
won't do"?
(A) He is not pleased with a report.
0
(B) He is unhappy with his computer's
August September October November
condition.
(C) He finds tardiness unacceptable.
(D) He can't wait that long for an order. 13. What problem are the speakers discussing?
(A) Low customer visit rates
12. What does the woman suggest? (B) Low customer satisfaction
(A) Placing another order (C) Unclear directions to stores
(B) Hiring another assistant (D) Construction delays
(C) Buying a new computer
(D) Talking to a supervisor 14. Look at the graphic. When did the new store
most likely open?
(A) August
(B) September
(C) October
(D) November

15. What does the man ask the woman to do?

(A) Create a questionnaire
(B) Find a new contractor
(C) Conduct a market survey
(D) Send e-mails to customers

Listening Practice ·I 43
 C
f).
Staffing Changes

119-
f).
121 -
Answer Key p.20

1. What event has recently taken place? 7. What are the speakers most likely doing?
(A) A sale (A) Having an interview
(B) A merger (B) Discussing candidates
(C) A meeting (C) Haggling about prices
(D) A promotion (D) Holding negotiations

2. What is the man worried about? 8. What does the man imply when he says, "That
(A) Moving his belongings shouldn't be a problem"?
(B) Selling all the inventory (A) He is confident in his ability.
(C) Meeting a deadline (B) He knows he will always be on time.
(D) Contacting an applicant (C) He has never had a problem at his old
company.
3. What does Leslie say she will do? (D) He never feels nervous.
(A) Take notes at a meeting
(B) Assist with a move 9. What will happen on Monday?
(C) Present sales results (A) Training will begin.

f).
(D) Apply for a job (B) New sales will start.
(C) A hiring decision will be announced.
(D) Interviews will begin.

120 -

4. What are the speakers discussing?

(A) An upcoming event
(B) Working overtime
(C) A difficult coworker
(D) Work experience

5. What is suggested about the woman?

(A) She will be moving to another area.
(B) She has worked here for many years.
She is in charge of all financial matters.
She has managed new employee
orientation before.

6. According to the man, what will happen soon?

(A) A conference will be held.
(B) A department will move.
(C) A new office will be opened.
(D) A new employee will begin.

44 I Chapter 1
 li
.,
~
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.....
0

.....
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122- 123- 0
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10. What are the speakers discussing?
Hawthorne Building Directory
(A) A new business proposal
4F Sales (Overseas & Domestic)
(B) A marketing project
(C) A change in personnel 3F Human Resources I Management
(D) A deadline for a position 2F IT I Finance
1F Marketing I Legal
11. According to the man, when will Yuko start her
new position?
13. What is the purpose of the man's visit?
(A) Tomorrow
(B) One week later (A) To board a bus
(C) Two weeks later (B) To discuss business plans
(D) One month later (C) To have a job interview
(D) To file a suit
12. What is mentioned about the vacant position?
14. What is mentioned about Mr. Gerald?
(A) It has been advertised online.
(B) It will be filled by someone outside the (A) He is out for the day.
company. (B) He recently moved offices.
(C) It will come with a higher salary. (C) He is looking for a new job.
(D) It requires a creative person. (D) He is currently in a meeting.

15. Look at the graphic. Which floor will the man

most likely go to?
(A) 1F
(B) 2F
(C) 3F
(D) 4F

Listening Practice I 45
 D Daily Life

..... .....
Answer Key p.20

124 - 126 -

1. Where most likely are the speakers? 7. What is most likely the woman's job?
(A) A hair salon (A) A computer technician
(B) A hardware store (B) An electrician
(C) A travel agency (C) An appliance manufacturer
(D) A real estate agency (D) A computer store clerk

2. What is mentioned about the woman? 8. What does the woman mean when she says,
(A) She will change jobs soon. "I'm not sure you can do that"?
(B) She works from home. (A) She thinks the man can't go online.
(C) She is only available on weekends. (B) She doesn't want the 'man to hurt himself.
(D) She has lived in the area for many years. (C) She doesn't know how to fix a computer.
(D) She isn't sure about the return policy.
3. What will the woman most likely do on
Saturday? 9. What will the man most likely do next?
(A) Visit some houses (A) Visit another store
(B) Get her hair done (B) Purchase a new laptop
(C) Change her locks (C) Look for a receipt
(D) Go on vacation (D) Submit a claim online

.....
125 -

4. Who is the woman speaking to?

(A) A hotel clerk
(B) A store representative
(C) A bank clerk
(D) A ticketing agent

5. Why is the woman calling?

(A) To ask for advice
(B) To cancel an account
To fix incorrect information
(D) To get directions

6. What will the woman most likely do next?

(A) Go to the airport
(B) Check her account balance
(C) Deliver a package
(D) Visit a nearby bank

46 I Chapter 1
 li
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t+
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127 - 128 - rt-
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10. Why is the man at the store?
(A) To purchase a gift Mr. Choi's Dentistry & Dental Care
(B) To locate an item
Hours
(C) To return a broken item
Weekdays: 9 AM - 5 PM
(D) To make a business proposition
Friday: 9 AM - 7 PM
11. What does the man say about his wife? Saturday: 8 AM - 2 PM
Sunday: Closed
(A) She prefers to buy locally-made products.
(B) She often wears jewelry.
(C) She wants a specific gemstone.
13. What is the man complaining about?
(D) She regularly visits this store.
(A) A delayed meeting
(B) A bad dentist
12. What is mentioned about the warranty?
(C) A canceled appointment
(A) It is not included in all products.
(D) A large bill
(B) It is not available on sale items.
(C) It can be extended.
14. Look at the graphic. On which day will the man
(D) It can only be used at that store.
most likely visit the dentist?
(A) Thursday
(B) Friday
(C) Saturday
(D) Sunday

15. According to the man, what will he do later

today?
(A) Purchase an item
(B) Cash a check
(C) Order business cards
(D) Have a meeting

Listening Practice I 47
 E

....
Travel

129 -

1. What problems are the speakers discussing?

....
131 -

7. Where most likely are the speakers?

Answer Key p.20

(A) Their seats are already taken. (A) A travel agency

(B) Their seats are far apart. (B) A conference center
(C) Their flight is delayed. (C) An airport
(D) Their meeting was canceled. (D) A hotel

2. What does Dennis say he needs to do during 8. What does the man imply when he says,
the flight? "Yesterday was my first day"?
(A) Write an e-mail (A) He used to work at a hotel.
(B) Have a meal (B) He has never been to Toronto before.
(C) Make a call (C) He has never booked a hotel before.
(D) Speak with his colleague (D) He is unsure of some hotel facilities.

3. What does the woman offer to do? 9. What is mentioned about the Delarosa Hotel?
(A) Pay for his seat (A) It is holding a conference.
(B) Buy the person a drink (B) It has a business center.
(C) Share a car (C) It is completely full.
(D) Turn off the light (D) It is having a promotion.

....
130 -

4. What is most likely the man's job?

(A) An airline representative
(B) A shop clerk
(C) A doctor
(D) A hotel clerk

5. What is the fee for?

(A) Placing a security deposit
(B) Registering for a membership
Missing a credit card payment
(D) Canceling a booking late

6. What does the man say he needs?

(A) A claim form
(B) A current phone number
(C) A proof of identity
(D) A new credit card

48 I Chapter 1
 II
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133-
132 - Q
.....
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10. Where will the man be next week? til

La Mare Hotel
(A) NewYork
(B) Chicago Invoice
(C) Detroit Ms. Paige Middleton
(D) Philadelphia
Member Number: 321341
Room: 902
11. What does the woman suggest?
(A) Planning a conference 3 Nights $500
(B) Visiting a museum
Room Service Charge $120
(C) Extending his trip .
(D) Postponing a meeting Restaurant Charge $90
Spa Service Charge $80
12. What will the man likely do?
Total $790
(A) Ask the woman to go along with him
(B) Take a vacation after the conference
(C) Cancel his trip to the conference
(D) Change the hotel where he will stay 13. What problem is mentioned with the bill?
(A) It had the wrong name on it.
(B) It is missing her membership number.
(C) A payment method was declined.
(D) An item was wrongly charged.

14. Look at the graphic. How much will be removed

from Ms. Middleton's bill?
(A) $500
(B) $120
(C) $90
(D) $80

15. What does the woman mention about her visit

to the spa?
(A) She had to cancel at the last minute.
(B) She went right before dinner.
(C) She thought it would be longer.
(D) She had to leave quickly.

Listening Practice I 49
 , Theme Notes

Read the following talks, and focus on the main points. Use the to
sections as a guide.

Words 8.. Expressions A Office Announcements 1

event
/
" feedback Attention, all staff. Starting this Saturday, we will be performing repairs on all pipes on the
" increase
first and second floors of the building. The repair crew has said it will take about two days to
" results
sales repair all the pipes. Therefore, all bathroom facilities and water fountains will be out of
subscriber service for those days. We ask that employees refrain from coming into work on those days.
" survey
If work needs to be done on those days, please contact the Human Resources department
" voucher
for special arrangements to be made. We apologize for any inconvenience this may cause.

What to listen for

- Who will come to the office? Repairmen
- What can't be used? Restrooms
- What should staff do if they need to work? Contact a certain department

B Office Announcements 2
Words 8.. Expressions

expense Good morning, everyone. I've called this meeting to discuss the results of the survey we gave
/
" interest out to our customers about our cashiers. After looking over the data, it seems, while some
" profit
customers like the increased rapport, many customers are dissatisfied with the speed of the
" prototype
reimbursement checkout the most. I know we focused on holding personal conversations with our
renovations customers at the workshop last month, but it is really slowing us down. I think we should
report
hold speed tests periodically to ensure the checkouts are going quickly, but accurately.
service
" session
Sandy, please set up that speed test for the end of next week.
to grow significantly
to install What to listen for
- What was given out? A survev
- What happened last month? A workshop
- What will Sandy do? Organize a test

50 I Chapter 1
 Speeches/lectures & Expressions
announcement

Welcome to the new employee orientation for the New Sun Well ness and Fitness Center. '" award
'" banquet
There are a few things I'd like to say before we formally begin. We will be taking a tour of the
'" demonstration
facilities to get everyone familiar with where everything is. But right now the pool and retirement party
aquatics area is undergoing renovations, so we will have to skip that area. It should be seminar
'" staffing
completed by next month. Also, I know everyone is already certified in first aid, but we take
'" to award
it very seriously. Therefore, everyone will undergo a first-aid safety course at the end of this
'" to call a meeting
week. This is mandatory for all. If anyone has any questions during the orientation, please let '" to give a round of
applause
me know.
'" to give a warm welcome
to recruit
What to listen for
- Where can't the listeners go? The pool and aquatics area
- What is mentioned about the listeners? They have a certification.
- What is said about the course? Everyone must attend.

D Public Announcements & Expressions

'" favorable
Attention, shoppers. In Aisle 3, we will begin a cooking demonstration with the new '" inclement weather
'" participant
RoboChop Blender. Guests will be shown a variety of recipes that can be made with the
'" passenger
blender and even sample them. Those who attend this product demonstration will also '" reminder
receive a 10% off coupon, so you won't want to miss this. The demonstration will begin in '" route
10 minutes. Also, as a reminder, store hours will be shortened next week due to the holiday '" shopper
'" storm
season. Please see the posters by the front doors for more information on these changes.
'" ticketing counter
Thank you for shopping at Healthy Home Foods, and have a wonderful day. '" weather conditions
to mark a calendar
What to listen for '" to remind

What will happen? A product demonstration

- What will be given out? Coupons
- What happens next week? Reduced hours

Listening Practice I 51
/
Word~ 8.. Expressions E Telephone Messages
appomtment
• emergency Hi, you have reached the voicemail of Katherine Kennedy. I will be out of the office for the
• to apologize
month of September as I will be visiting various branches in Western and Eastern Europe. If
• to check with (someone)
• to order this is an emergency, please contact the main office switchboard at 555-6969. If it is not an
• to postpone emergency, please either leave me a message after the beep, or e-mail me at
• to produce
[email protected]. Thank you.
• to rece·ive

What to listen for

- Where is Katherine? In Europe
- Why? Visiting overseas offices
- What should be done for non-urgent matters? Leave a voicemail or send an e-mail

Words 8.. Expressions F Advertisements

advisor
/
111 discount Let us design and build the perfect kitchen for you! Our professional designers will help you
• offer
organize every detail to save space and time, making your kitchen a dream to work in.
'" promotion ,
111 promotional offer Choose from the latest designs in cabinets and energy-efficient appliances. All our appliances
111 representative come with a 5-year money-back guarantee. All assembly and installation is done by our
111 to arrange
trained, experienced professionals. And for a limited time only, order before the end of the
111 to expire
month and get a 15% discount!

What to listen for

- What kind of company is it? Interior design
- Who does the assembly? Trained professionals
- What promotion is offered? A 75% discount

52 I Chapter 1
G Broadcasts vwords 8.. Expressions
ill author
I!
An announcement for KGF Radio listeners. This year's Khatsahlano Festival will be held on ill bestseller
ill complimentary
Saturday between 11 a.m. and 6 p.m. and will feature more than two dozen local bands on
ill construction
five different stages along West 4th Avenue. There will be no vehicles on the road, creating ill detour
conditions for an unbelievable street party. In addition to showcasing leading local bands, 11 expert
"' free (of charge)
there will be artists' displays, fashion shows, and food stalls with all kinds of tasty treats for
11 question-and-answer
everyone. Admission is free, so bring the whole family for a day of music, food, and fun!
"' ticket
111 traffic

What to listen for

- What is being advertised? A concert
- What else is there at the event? Food stalls
How much is admission? Free of charge

H Tours and Trips vwords 8.. Expressions

Welcome to the tour of the Shakers Soda Factory. I am Francis, and I will be leading this tour. "' facility
As I'm sure yoiJ're aware, Shakers Soda makes over 20 different kinds of carbonated and non- "' factory
"' tour
carbonated beverages right here, with ingredients from all over the world. In this tour, you
"' to cancel
will see how the soda flavors are made in the tasting room and laboratory. We will stop by '" to conclude
there first before making our way to the bottling room at the end. Don't worry; we do have a '" to disturb
'" to guide
sample room for everyone to try our flavors. And everyone on the tour will receive a special
'" to hold a concert
discount on purchases made here at this factory.

What to listen for

Who is Francis? A factorv emplovee
Where are the listeners? In a beverage factory
What will the listeners get? A discount

Listening Practice I 53
 , Mini-Tests

Listen to the questions and choose the best answer.

Office Announcements 1 Answer Key p.21

"•
134 - "•
136 -

1. What is the purpose of this announcement? 7. Where most likely are the listeners?
(A) To inspect the organization (A) At a botanical garden
(B) To announce an award (B) At a museum
(C) To ask for volunteers (C) At a broadcasting company
(D) To thank staff for participation (D) At a photography studio

2. What is the reason for the change? 8. What was given to the listeners before?
(A) It will create less waste. (A) A meal ticket
(B) It will reduce complaints. (B) A map
(C) It will take less time. (C) An exhibit pamphlet
(D) It will be more economical. (D) An ID badge

3. Who most likely are the listeners? 9. What is mentioned about the new collaborative
(A) Donors exhibit?
(B) Department managers (A) It is the first of its kind.
(C) Customers (B) It hasn't been opened to the public yet.
(D) Catering staff (C) It includes a feature film.
(D) It will only be open to area residents.

"•
135-

"•
137 -
4. What will be discussed today?
(A) A customer survey 10. What is the purpose of this announcement?
(B) A store move (A) To publicize maintenance work
(C) A new product (B) To ask employees to take home personal
(D) A store layout items
(C) To announce an emergency drill
5. According to the speaker, what did customers (D) To report budget spending
ask for?
(A) Larger shopping space 11. What does the speaker mean when she says,
(B) More diverse products "When else can we do it?"
(C) Home delivery (A) To emphasize the tight schedule
(D) Personal shopping help (B) To ask for help with repairs
(C) To stress the importance of the work
6. What are the listeners asked· to provide? (D) To get suggestions for other work
(A) Survey results schedules
(B) Product lists
(C) Meeting notes 12. What are staff asked to do?
(D) Sample coupons (A) Move fragile items
(B) Rearrange their desks
(C) Contact another department
(D) Prepare some documents

54 I Chapter 1
 ...
Office Announcements 2

138-

1. What will be discussed today?

...
140 -
Answer Key p.21

Travel Reimbursement Form

(A) A new computer system
Item Price Receipt Included?
(B) Scheduled holidays
Gas $700 Yes
(C) Some department changes
(D) Customer information Meals $750 Yes
. Motel $300 Yes
2. What is the purpose of the changes?
Photocopies $20 No
(A) To distribute employee information
(B) To introduce customers to products
7. What is the purpose of this discussion?
(C) To make information easier to store
(D) To update employee training (A) To explain a policy
(B) To announce a change
3. What will happen later in the month? (C) To show the location of a document
(D) To correct an error
(A) File programming
(B) Schedule updating
8. Look at the graphic. According to the speaker,
(C) Customer meetings
which item cannot be reimbursed?
(D) Training sessions

...
139-

4. What problem is mentioned?

(A)
(B)
(C)
(D)
Gas
Meals
Hotel
Photocopies

9. What will most likely happen after the meeting?

(A) Clients are not showing up to meetings. (A) A document will be sent.
(B) A machine is malfunctioning.
(B) A workshop will be held.
(C) Some people have been arriving late to (C) Travel arrangements will be made.
meetings. (D) An item will be returned.
(D) Employees cannot log on to the network.

5. What are the listeners asked to do?

(A) Update their schedules
(B) Call tech support
(C) Send a message
(D) Adjust their clocks

6. What will happen on Friday?

(A) A repair person will visit.
(B) Some new employees will start work.
(C) Employees will have a day off.
(D) A new policy will be announced.

Listening Practice I 55
 ..... .....
C Speeches/Lectures Answer Key p.21

141- 143 -

1. What is th~ purpose of the speech? 7. According to the speaker, what happened this
(A) To introduce new teachers year?
(B) To choose award candidates (A) An award was given out.
(C) To do research on teachers (B) A manager was hired.
(D) To announce award winners (C) A play was put on.
(D) A workshop was created.
2. According to the speaker, what have these
teachers done? 8. What does the speaker imply when she says,
(A) Helped the community "After this training session, you'll see why"?
(B) Participated in charity work (A) The training session is individually led.
(C) Voted on a policy (B) The award is on display outside.
(D) Traveled from far away (C) A question-and-answer session will be
held.
3. What is mentioned about the winners? (D) The training is the reason for the award.
(A) They are chosen at random.
(B) Their schools will receive prize money. 9. What is mentioned about the listeners?
(C) They are nominated by colleagues. (A) They recently sent out an e-mail.
(D) They teach a variety of subjects. (B) They are all new to the company.
(C) They were unhappy with the company's

.....
142 -
service.
(D) They have all received an award .

4. Who is Dr. Seung-Joon Kim?

(A)
(B)
A researcher
A medical specialist
.....
144 -

(C) A conference organizer 10. What kind of event is being held?

(D) A community professor (A) A retirement party
(B) A holiday party
5. What will happen after the discussion? (C) A charity dinner
{A) A special dinner will be held. (D) An awards banquet
(B) A slideshow will be presented.
(C) A question-and-answer session will be 11. What is mentioned about the board of
held. directors?
(D) A survey will be given out. (A) They have never met Ms. Sardinez before.
(B) They were hesitant to hire Ms. Sardinez.
6. Where will the discussion take place? · (C) They have over twenty members.
(A) At a community center (D) They asked for Ms. Sardinez.
(B) At a city hospital
(C) At a school auditorium 12. What is mentioned about the company?
(D) At a concert hall (A) It had a rise in profits.
(B) It is a new company.
(C) It has more clients than it can handle.
(D) It has global clients.

56 I Chapter 1
D Public Announcements

..... .....
Answer Key

145 - 147 -

1. Who would likely be interested in this event? Flight Schedule and Status
(A) Parents of preschool children
Madrid 2:30 on·Time
(B) Elementary school children
(C) High school students Paris 2:35 Delayed
(D) Preschool teachers
Berlin 2:55 On Time
2. How many sessions will there be? Lisbon 3:00 On.Time
(A) One
(B) Three
7. What problem is mentioned?
(C) Five
(D) Seven (A) An airport has been closed.
(B) A pilot has been changed.
3. How can you find out more about this event? (C) A flight has been delayed.
(D) A plane has been diverted.
(A) By telephoning the library
(B) Bye-mailing the library
8. Look at the graphic. At what time was the flight
(C) By coming to the session
scheduled to leave?
(D) By arriving early
(A) 2:30

.....
146 -
(B) 2:35
(C) 2:55
(D) 3:00

4. Who most likely are the listeners? 9. What is mentioned about the flight to Madrid?
(A) Art students (A) It will cost extra to take.
(B) Museum members (B) It is flown by a different carrier.
(C) New interns (C) It has only a few seats available.
(D) City officials
(D) It does not include meals.

5. When will the museum close beginning next

month?
(A) 7 p.m.
(B) 8 p.m.
(C) 9 p.m.
(D) 10 p.m.

6. According to the speaker, what can be found at

the information desk?
(A) Member registration forms
(B) Program information
(C) Work schedules
(D) Exhibit passes

Listening Practice I 57
 ....
Telephone Messages

148 -

1. Why is the woman calling? 7.

Answer

What kind of company does Ms. Barnes work

p.21

(A) To ask for some advice for?

(B) To set up a meeting (A) A furniture production company
(C) To respond to a colleague (B) A sign manufacturing company
(D) To research the market (C) An advertising company
(D) A toy company
2. Why does the woman suggest waiting to try
the man's idea? 8. What does Ms. Barnes imply when she says,"l
(A) She did not understand it. just don't ~hink I can get out of bed today"?
(B) They do not have a new product. (A) She didn't get any sleep last night.
(C) The market is too weak now. (B) She is too sickto attend the meeting.
(D) There is too much advertising. (C) She doesn't want to go to the meeting.
(D) She isn't happy with the design of her bed.
3. What does the woman say they should do
now? 9. What will Ms. Barnes most likely do next?
(A) Develop a new product (A) Meet a client
(B) Halt all publications (B) Redo a design
(C) Wait for the meeting (C) Send a document
(D) Focus on a current project (D) Call her office

....
149 -

4. What is the purpose of this message?

....
151 -

10. What happened a week ago?

(A) To announce service hour changes (A) An order was refunded.
(B) To explain corporate policies (B) A product was shipped.
(C) To help direct customer calls (C) A meeting was held.
(D) To alert listeners to directions (D) An order was placed.

5. What should a listener do to report a lost ATM 11 What problem does Mr. Morris mention?
card? (A) A shipment never arrived.
(A) Press 1 (B) Some goods were received damaged.
(B) Press 2 (C) Money was never received.
(C) Press 3 (D) The products are different from the
(D) Press 4 description.

6. What are callers asked to prepare? 12. What would Mr. Morris like Mr. Hito to do?
(A) A password (A) Refund a payment
(B) An account number (B) Hand-deliver some money
(C) A card number (C) Resend a shipment
(D) An address (D) Postpone a meeting

58 I Chapter 1
F

....
Advertisements

152 -
....
154 -
Answer Key p.21

1. What is mentioned about the sale?

,' -----------------------------------, \

(A) It is available online as well. George's Furnishings :

(B) Products aren't the same at every store. I
Summer Bonanza 1
(C) Only store members can get the offer.
(D) It will go on for a month.
Additional Off
2. What offer is NOT mentioned in the sale?
Entire Purchase
(A) Free cordless mice
(B) Extra memory storage Sale Hours
(C) Free keyboards Monday through Friday: 9 a.m. - 8 p.m.
(D) Extended warranties ·Saturday: 9 a.m.- 9 p.m.
Sunday: Closed
, ___________________________________ ;

3. What should customers do if they need help?

(A) Visit store professionals
7. What service do store representatives perform?
(B) Go to another store
(A) Free furniture polishing
(C) Check online forums
(B) Designing rooms
(D) Contact a service number

....
(C) Measuring home space
(D) Creating customized furniture

8. What will customers receive if they participate

153 -
in the service?
4. When is the offer? (A) Advanced sale notice
(A) One day in July (B) Free shipping
(B) One weekend in July (C) A free gift
(C) Two days in July (D) An extra discount
(D) Once a week in July
9. Look at the graphic. On which day can a
5. According to the advertisement, what concern customer use the coupon?
might customers have? (A) Friday
(A) Their phone will break. (B) Saturday
(B) Their bill will increase. (C) Sunday
(C) Their phone number might change. (D) Monday
(D) Service quality might decrease.

6. Who will be given a gift?

(A) Anyone who signs up for a plan
(B) Long time members of the store
(C) Employees' families
(D) Early signees of the offer

Listening Practice .I 59
 ....
Broadcasts

155-

1. Who is Gimena Lator?

.....
157 -

7.
Answer Key p.21

Where does the man most likely work?

(A) A medical researcher (A) A radio station
(B) A dietitian (B) A website-hosting company
(C) A radio host (C) An advertising company
(D) An author (D) A television broadcasting station

2. What is mentioned about the study? 8. .What has Latitia Friedman recently done?
(A) It was performed for half a decade. (A) Given a weather report
(B) It is not yet complete. (B) Moderated a forum
(C) It paid all of its volunteers. (C) Released a book
(D) It took place at a private facility. (D) Done a TV interview

3. What are listeners invited to do? 9. What does the speaker imply when he says,
(A) Come to a station event "We've never had a guest like this before"?
(B) Submit diet plans (A) He is not used to having guests on the
(C) Visit a local hospital show.
(D) Call in to the station (B) He prefers male guests.

....
156-

4. What was the cause of the delay in .....

(C) He doesn't know much about business.
(D) He thinks the guest is very generous .

158 -
construction?
(A) Worker's strike 10. What is the broadcast mostly about?
(B) Late authorization (A) A concert series
(C) Poor weather (B) A guest speaker
(D) Lack of materials (C) An awards ceremony
(D) A radio interview
5. What does the speaker say about the park?
(A) It is the biggest park in the city. 11. Where can listeners purchase tickets?
(B) It was the site of a factory. (A) From a ticket dealer
A dog park be built there. (B) At the event
(D) Performances will be held once a week. (C) On a website
(D) From a call center
6. What will take place at the ceremony?
(A) An art exhibit 12.' What is included with each ticket?
(B) A musical performance (A) A foldable chair
(C) A magic show (B) A free drink
(D) A water feature (C) An additional ti<;:ket
(D) A park map

60 I Chapter 1
H Tours and Trips Answer

......
159 -
......
161 -

1. What did the listeners see on the tour?

(A) Modern paintings
(B) Marble sculptures
(C) Retro fashion
(D) Ancient pictures

2. What is suggested about the gift shop?

(A) It will close soon.
(B) It sells copies of artwork.
(C) It is currently holding a sale.
(D) It is located near the museum entrance.
7. According to the speaker, what is amazing
3. What is mentioned about the Amish Folk Art about the zoo?
exhibit? (A) Its history
(A) It will end in a few weeks. (B) Its array of animals
(B) It is a permanent feature of the museum. (C) Its natural habitats
(C) Tickets are selling quickly. (D) Its tours
(D) A gift is given to those who see it.
8. What are the listeners asked NOT to do?

......
160 -
(A)
(B)
(C)
Visit other areas
Speak in loud voices
Ask questions during the tour
4. Who most likely is the speaker? (D) Use a camera
(A) A tour guide
9. Look at the graphic. Where will the listeners
(B) A museum director
most likely go next?
(C) A concert manager
(D) A classical musician (A) The Arctic Mammals
(B) The Lion's Den
5. What does the speaker say about the (C) The Bird Sanctuary
Heidelberg Theater? (D) The Reptile World
(A) It is too dangerous to enter.
(B) It hosts classical music concerts.
(C) It has been around for many years.
(D) It hasn't been used in years.

6. What will the listeners do at 1 o'clock?

(A) Have a meal
(B) Visit a museum
(C) Enjoy free time
(D) Watch a concert

Listening Practice I 61
 rPtl~xiv~ orc)nc,uras (himself, theirs, ourselves)
lntlletilnn:e orortotms (one, another, the other)
Neaatav'e pror\Ollns (none, no one)

1 Personal Pronouns

There are five types: subjective, objective, two possessive forms, reflexive.

• You should look for a new job. (subjective)

• The CEO wanted me to talk to her. (objective)
• Our new laptop is not as expensive as theirs. (possessive: This type is NOT followed by a noun.)
• The managers explained their new strategies at the last meeting. (possessive: This type is followed by a
noun.)
• Marsha was proud of herself for getting the promotion. (reflexive)

Demonstrative Pronouns

• This is my laptop, and that is yours.

These are the contracts that need to be signed, not those.

Interrogative Pronouns

• Whatever you would like to do is fine with me.

Indefinite Pronouns

A. Use and when there are two things or people.

B. Use when there are three things or people.
C. Use when there are more than three things or people.

• The company has two choices: one is to give up, and the other is to keep fighting.
• One deadline is this Monday, another is two weeks after that, and the other is the final Friday of the
month.
• Of the five managers at the meeting, one was my supervisor, and another was Jake McGrath from
personnel, but the others I did not know.

Negative Pronoun
I

is used for the idea of there being nothing.

• The company expected a lot of criticism for their decision, but there was none.

64 I Chapter 2
Vocabulary Use
8.. Expressions
Fill in the blank with the appropriate word. " .considerable
endowment
1. _ _ regulations require everyone to wear their seat belts when seated.
equipment
(A) Sanitation (B) Safety (C) Uniform (D) Hygiene market survey

I!
2.

3.
All _ _ from the event will be given as an endowment to the research facility.
(A) proceeds

(A) probable
(B) procedures

(B) comparable
(C) processes

(C) considerate
(D) processing

A _ _ amount of money has been spent on new equipment over the past year.
(D) considerable
proceeds
safety regulations

-
4. The _ _ from the market survey won't be available for another month.
(A) resulted (B) resulting (C) resolutions (D) results

Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. We looked for the photocopy paper, but _ _ could be found.

(A) no (B) none (C) not (D) never

2. He tried to delegate the work, but he ended up doing i t - - ·

(A) his (B) him (C) he {D) himself

3. We need to find a good place for _ _ new head office.

(A) ours (B) us (C) we (D) our

4. . _ _ is not the best bid that we received.

(A) These (B) That (C) The other (D) Another

Text Completion

Choose the best word or phrase for each blank.

With so many businesses online, it can be hard to get noticed. That's why Online Selling
Solutions is here to give your business advice on what to do to stand out from the crowd.
We have helped over 100 businesses succeed, thanks to G) proven methods.
(A) we (B) your (C) our (D) its

If you are not satisfied with our service, we will give you your money back, no questions asked.
Contact us today for a free initial consultation, and see how we can help @ build the
(A) it (B) you (C) your (D) our

business of your dreams.

Grammar Practice I 65
 1
Mini-Test

Choose the word or phrase that best completes the sentence. S Answer Key p.22

1. You and Jane use the same accounting 5. _ _ who are interested in joining the
programs, but _ _ is a newer version. planning committee should talk to Jane in
(A) her personnel.
(B) hers (A) This
(C) she (B) That
(D) she's (C) Those
(D) These

2. _ _ the boss hires has to be much better

than the last person he hired. 6. Here at Lifeline Insurance, _ _ ensure that
(A) Whoever our customers pay the best rates for the most
(B) Whatever comprehensive services.
(C) However (A) we
(D) Whichever (B) us
(C) our
(D) ours
3. All of _ _ are available online more cheaply
than here at this store.
(A) that 7. The manager _ _ called the supplier to ask
(B) they why the shipment was running late.
(C) these (A) her
(D) none (B) hers
(C) she
(D) herself
4. The company was expecting many complaints
from customers about the mistake, but there
were _ _ , 8. As the owner, _ _ is ultimately responsible
(A) no for the success or failure of his company.
(B) another (A) he
(C) one (B) she
(D) none (C) it
(D) we

66 I Chapter 2
9. The training manual states that it is everyone's 13. Contrary to what _ _ experts have stated,
_ _ to lock the supply room at the end of property prices will not increase this year.
the day.
(A) responsibility
(B) blame
(A) another
(B) others
(C) the others
II
(C) faulty (D) other
(D) charge

14. The manager insisted that the new employee

10. The contract didn't specify who would be in not go to the bank by _ _ since she didn't
charge of--.- all advertising for the product. know proper procedures.
(A) holding (A) ourselves
(B) producing (B) yourself
(C) proceeding (C) himself
(D) gathering (D) herself

11. Those who cannot attend the meeting this 15. Since _ _ knows how to fix the printer, it is
afternoon, please notify _ _ by 11 a.m. best that the printer company's technicians
(A) me look at it.
(B) my (A) no one
(C) mine (B) another
(D) I (C) one
(D) the others

12. It was later discovered that two of the

candidates already knew--·
(A) other
(B) others
(C) another
(D) one another

Grammar Practice I 67
 1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.22

""'"""''""""'""'"'" 1 - refer to the following e-mail. a

To: [email protected]
From: jwickizer@ewi ngtel.com
Subject: Contract
Date: August 21

Dear Mary,

I tried to call you earlier, but you were in a meeting. I wanted to tell you about the results of the client
meeting. They agreed to all the of the contract, but wanted to change the part about
1.

the amount of mileage they would be allowed per vehicle.---· I will go back to the office and
2.

adjust that number. Could you look over the contract once more before I send it to them to sign? I'll have
it in your in box by later this afternoon. Once _ _ _ agree to it, I will send it to them immediately.
3.

They promised to send _ _ _ back within a few hours.

4.

I'll talk to you soon.

Janet Wickizer

1. (A) clauses 3. (A) you

(B) terms (B) your
(C) notes (C) yourself
(D) contributions {D) she

2. (A) I'm not sure they allow that. 4. (A) itself

(B) The vehicle will be ready by next week. (B) it's
(C) No one was there to meet me. (C) its
(D) They said that the figure We gave them (D) it
was a bit too low.

68 I Chapter 2
 refer to the following e-mail. Gl

To: [email protected]
From: [email protected]
Subject: Re: Printer Repair
Date: April 3

Dear Ms. Quintos, I!

We have looked over your model FR-441 printer that you brought in for ____ last week. We have
5.

examined the machine and after several test prints, we have not found the error you mentioned in
____ claim. You stated that the printer stops in the middle of a print job, as well as fails to print in
6.

color. . We believe the problem might be with your computer and its settings. One of our service
7.

technicians would be happy to call you and talk to you about your settings. We will send your printer back
to you on Thursday by delivery. You should receive it in one business day.
8.

We thank you for using Freiweil products and look forward to hearing from you soon.

Francis Caine
Freiweil Service Manager

5. (A) service 7. (A) If you keep using this printer, other

(B) look errors may occur.
(C) council (B) The claim form you filled out was
(D) delivery incomplete.
(C) We have not experienced these
problems.
6. (A) you (D) Your printer is now ready for pick-up.
(B) your
(C) yours
(D) our 8. (A) express
(B) direct
(C) door
(D) free

Grammar Practice I 69
 PII"IC•ceu'ii'll' (present simple I present progressive I present perfect)
(past simple I past progressive I past perfect)
~u,rnl!f•a (will/ other future words)

, Grammar Notes·

Present: Simple, Progressive, and Perfect

A. Use the for routines, habits, or things that are always true. The present simple often uses
the time adverbs every week, usually, regularly, always, generally, often, and frequently.
B. Use the (am/are/is+ ing) for an unfinished action. It often uses the time adverbs
now, currently, presently, at the moment, and right now.
C. Use the (have/has + past participle) for a situation in which things that happened in the
past have a result in the present. The present perfect often goes with just, not yet, for, since, ever, never, first
time, second time, this week, and so far.

He takes the subway to work every day. (regular activity)

• I usually go to the gym in the morning.
• He is attending a meeting. (right now)
I'm watching a movie at the moment. Can I call you back?
• They have scheduled the meeting for next Thursday.

Past: Simple, Progressive, and Perfect

A. Use the for something that was finished in the past, usually with a past time phrase. The most
common time adverbs include yesterday, in 2000 (year), the other day, once, and last (Sunday).
B. Use the (was/were+ ing) for an action in progress at a specific moment in the past.
C. Use the (had+ past participle) for something that happened before a certain point in time in
the past.

• She attended several conferences in Europe last year.

• She was working late last night when her boss called.
• She had finished the report when the power went out.

Future: Will and Other Words with Future Meaning

A. to express intention or to announce a decision.

B. for future actions and events that are already planned.
C. instead of the future tense in subordinate clauses that have future meaning.
D. Use mo)dals for hypothetical situations.

• OK, I will accept your offer.

• They are going to attend the conference this year.
• Once we know how much we need, we will order the appropriate amount.
• We would have made a great deal of money if that deal had gone through.·

70 I Chapter 2
 Vocabulary Use
&. Expressions
Fill in the blank with the appropriate word. annual meeting
board of directors
1. I believe Sarah is probably the best _ _ for the job.
budget

2.
(A) candidate (B) competitor (C) companion (D) contestant

I am quite sure this business idea will be a huge _ _ and make a lot of money.
(A) benefit (B) winning (C) success (D) increase
candidate
client
competitor
concern
I!
huge
3. The board of directors will hold their _ _ meeting on Friday.
(A) year (B) anniversary (C) yearlong (D) annual

4. This notice from the client will surely ease your _ _ ,

(A) concerns (B) matters (C) attention (D) interests

B Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. We will start when he _ _ ready.

(A) is being (B) will be (C) has been (D) is

2. I _ _ him when he came in for a job interview a week ago.

(A) meet (B) met (C) have met (D) meeting

3. So far, there_._ no word from them about the budget.

(A) been (B) was (C) has. (D) h_as been

4. Due to a recent storm, over 20% of the company's crops _ _ at the farm.
(A) lose (B) lost (C) were lost (D) is losing

C Text Completion

Choose the best word or phrase for each blank.

To: All employees

From: The store manager

I have recently received several complaints from customers about staff behavior. They CD
(A) complains (B) have complained (C) will complain (D) complaining

that staff members ignore them inside the store.

As you know, our policy is for all employees to greet customers and ask if they need @

(A) assist (B) assists (C) assistance (D) assistant

even if they do not ask for it. This makes our customers feel valued and important.

Grammar Practice I 71
 I

1
Mini-Test

Choose the word or phrase that best completes the sentence. II Answer Key p.23

1. The town _ _ to hold a sporting event to 5. At the seminar this coming Monday, we _ _
promote tourism in the area. people to complete a form to tell us more
(A) is hoped about themselves and their companies.
(B) hopes (A) were asked
(C) will be hoping (B) will be asking
(D) hoping (C) asked
(D) have been asked

2. The arbitrator _ _ a very successful contract

between management and the union last 6. All travel expenses will be reimbursed as long
week. as all _ _ are submitted with your travel
(A) negotiates exp.ense report.
(B) , negotiated (A) receipts
(C) will negotiate (B) bonuses
(D) will be negotiating (C) purchases
(D) certificates

3. Milton Investment Bankers _ _ such a

profitable quarter until last year. 7. The delivery company _ _ to drop off the
(A) had not package by 2 p.m., just in time for the
(B) had never had presentation.
(C) will never have (A) to agree
(D) have had not (B) agreed
(C) was agreeing
(D) would agree
4. JS Holdings _ _ a branch abroad for the first
time in its company's history.
(A) will be opening 8. Ernest _ _ more than enough experience to
(B) is open become head of advertising.
(C) opening (A) has
(D) was open (B) having
(C) is having
(D) will have

72 I Chapter 2
9. Confectionery manufacturers from all over the 13. We _ _ at least twenty new interns for the
world _ _ at the first international Candy new internship program that will begin next
Expo last month.
(A)
(B)
conferred
contradicted
month.
(A)
(B)
expects
are expecting
I!
(C) converted (C) is expected
(D) convened (D) will be expected

10. We must have the valves repaired before the 14. When you _ _ Evan, please ask him to call
safety inspectors _ _ next Thursday. the personnel manager.
(A) are coming (A) see
(B) come (B) saw
(C) have come (C) will see
(D) wiiLcome (D) are going to see

11. The city council _ _ they will discuss 15. We had been working for five straight hours
transportation-related problems at the next before we finally finished the--·
town hall meeting.
(A) proposal
(A) was announced (B) motion
(B) is announced , (C) suggestion
(C) announced (D) advice
(D) announcing

12. After becoming CEO of Rochester Textiles, John

Markos soon _ _ the admiration of his staff.
(A) earned
(B) had been earning
(C) earn
(D) be earning

Grammar Practice I 73
 , Mini-Test

Choose the best word or phrase for each blank. Answer Key p.23

2455 Main Street

Dixon, Ml 58336

Dear Mr. Garrison,

I am writing to answer your question regarding our return policy. In order to return your item, it must be
in its original packaging, and you must have your original receipt.

Unfortunately, this does not guarantee that we ____ the item. As these products have to be resold,
1.

provided they are without defects, the packagin9. must be in good condition, and the products must have
all parts included. Upon receiving your package, we that the box had been cut up so severely
2.

that we are unable to resell it in this packaging. Also, the charger for the item seems to be missing.
Therefore, we cannot refund your item. At this time, we can offer to repair the product or exchange it for
one that does work. . The number is on our company website.
3.

We for the inconvenience and look forward to hearing from you soon.
4.

Janice Tamara
Customer Service Relations

1. (A) refunded 3. (A) The repaired item will be sent through

(B) refund express delivery.
(C) will refund (B) We spoke to you on the phone last week
(D) will have refunded about this.
(C) Send the package in a self-addressed box.
(D) Please call us to process this service order.
2. (A) notice
(B) noticed
(C) noticing 4. (A) are apologizing
(D) will notice (B) have apologized
(C) apologized
(D) apologize

74 I Chapter 2
"""'""'.... /nil.,.., 5 - 8 refer to the following announcement. II

Winchester Community Career Fair

Still deciding which career to pursue? _ _ _ to the Winchester Community Career Fair on
5.

I!
September 20 and speak with representatives from 100 companies in the area to learn more about their
companies and the jobs they offer. The fields
6.
from sales to IT to engineering. Visitors are even

welcome to submit their resumes, with some companies holding on-the-spot job interviews. Don't have a
-
resume? Don't worry, as the city career services center will be offering workshops on resume building and
interviewing techniques. All are welcome to come. . Please be dressed in standard business
7.

clothing. The fair will be open from 10 a.m. to 4 p.m. See the Winchester City website for a complete
_ _ _ of companies attending.
8.

5. (A) Come 7. (A) We will resume talks after lunch.

(B) Coming (B) No sign-up is required to attend.
(C) To come (C) Please see the check-in desk for parking
(D) Have come validation.
(D) Submissions will be accepted until the
day before the fair.
6. (A) to range
(B) have ranged
(C) range 8. (A) database
(D) ranging (B) form
(C) report
(D) list

Grammar Practice I 75
 :>UDU!Ct-VE!rD llnli'g:!>~~m~e:J>r;lt (the manager wants, all employees want)

Actllec:tnre-Noun Aare~emtel11t (that book, most cars)

nntru"'ln·tuall"<l:! (either, as well as, along with)
Noun-t'lfOI110llln AarE!enl1ern (they rise)

1 Subject-Verb Agreement

A. do not affect the number of the verb.

B. Expressions and take a singular verb.
C. With or their equivalents, the noun in the of-phrase determines the number of the verb.
D. In sentences with either A or 8 or neither A nor 8, the number of the verb is determined by the noun next to
it.

• The sales manager, along with his team, wants to hold a brainstorming session.
(The phrase along with his team is a modifier.)
• Twenty dollars is too much to spend on lunch eyery day.
• two-thirds of the land has been sold.
• Two-thirds of the products have been sold.
• Either the departmental head or some members of his staff are going to help us.
When the subject begins with not only A but (also) 8 or 8 as well as A, the number of the verb is determined by B.

2 Adjective/Determiner-Noun Agreement

this/that book these/those books

• every contract • all contracts
• another file • other files
• each car • most cars
Every and another may be followed by either a singular or a plural noun in expressions regarding time or distance.
·every day/mile ·every two days/miles
• another week/mile • another two weeks/miles

Noun-Pronoun Agreement

including reflexives must agree with their antecedent in number.

• The members of John's department are young; they average 32 years in age. (NOT it)
• They advised her to take care of herself. (NOT themselves)

76 I Chapter 2
A Vocabulary Use
8. Expressions
Fill in the blank with the appropriate word. 111 merger
prospect
1. The merger has been _ _ in the newspaper$.
speed limit
(A) said (B) told (C) pronounced (D) announced wing

I!
2.

3.
Motorists will be _ _ for going over the speed limit.
(A) fined (B) find (C) found (D) founded

Each department is asked to _ _ how much they plan to spend next year.
(A) estimate (B) account (C) regard (D) conclude
111 to account for
"' to fine
"' to go on sale
111 to guarantee -
4. In order to guarantee a place for the conference, please _ _ a room early.
(A) prospect (B) respect (C) preserve (D) reserve

Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The marketing department _ _ moving to another wing of the building.

(A) be (B) to be (C) is (D) are

2. In the event that a book _ _ lost, the member must pay the full price of the
book.
(A) has (B) have (C) has been (D) have been

3. A third of the employees _ _ passed the core values test.

(A) has been (B) have (C) has "(D) have been

4. The bus _ _ here every 30 minutes.

(A) come (B) has come (C) comes (D) have come

Text Completion

Choose the best word or phrase for each blank.

The world-famous folk singer Daniel Matthews, ___ with the Smallville Choir, give a
(A) next (B) along (C) by (D) for

small concert in the main lobby on August 27. Mr. Matthews will perform songs from his new
CD, Voices from Heaven. Tickets are limited, so ® fans who missed his last concert should
(A) every (B) another (C) all (D) each

hurry! Tickets go on sale on June 30. All proceeds from the concert will go to charity. Call the
Smallville Arts Hall at 021-333-0999 for more information.

Grammar Practice I 77
 I

1
Mini-Test

Choose the word or phrase that best completes the sentence. II Answer Key p.24

1. The police _ _ students for their service 5. Applying through our website _ _ just one
during the local festival last week. way applicants can apply for a job at the store.
(A) honored (A) is
(B) honor (B) are
(C) will honor (C) has
(D) is going to honor (D) have

2. Delmont Bank _ _ interest-free financing for 6. Both the marketing and the payroll _ _ are
those looking to renegotiate their mortgage. looking to hire more people for the summer.
(A) offer (A) areas
(~) are offered (B) departments
(C) offers (C) fields
(D) is offered (D) districts

3. The company stated that a month _ _ too 7. The head of HR, in addition to three of his st~ff
long to wait for the applicant to begin. members, _ _ the conference this weekend.
(A) are (A) are attending
(B) were (B) is attending
(C) is (C) attends
(D) was (D) attend

4. Management is debating whether or not they 8. Every employee _ _ to submit vacation

_ _ their contract with the delivery requests at least one month in advance.
company. (A) is required
(A) renew (B) are required
(B) will renew (C) requires
(C) is renewed (D) require
(D) renews

78 I Chapter 2
9. We _ _ three quarters of the new 13. New employees will have __._ to the
development to overseas investors. company database once their background
(A)
(B)
(C)
have been sold
has been sold
has sold
checks have been completed.
(A) communication
(B) opportunity
I!
(D) have sold (C) access
(D) permission

10. All of the mail that comes into the building

_ _ first sorted in the mail room. 14. The opening of the new Fortland Grocery Store
(A) are _ _ with a celebration.
(B) has (A) will be marked
(C) have (B) marked
(D) is (C) marking
(D) be marking

11. Foreman Kitchens _ _ a special sale on

cutlery yesterday on their company website. 15. The directors in marketing were advised not to
(A) announce produce the campaign by _ _, but they
(B) announces ignored the warnings.
(C) will announce (A) herself
(D) announced (B) himself
(C) themselves
(D) ourselves
12. The Glamlook marketing survey _ _ are
currently being analyzed.
(A) results
(B) events
(C) trends
(D) effects

Grammar Practice I 79
 1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.24

- 4 refer to the following letter. a

To whom it may concern:

I recently purchased a dress off your website for a ____ event that I planned on attending this month.
1.

Since you have a notice on your website stating that you are currently experiencing a high volume of
orders and delivery would be delayed by about two weeks, I sure to order my dress at least a
2.

month in advance of the event.

Thinking that I had enough time with shipping, which usually only takes one week from your site, I paid
for regular shipping. However, the dress I ordered didn't arrive in time for the event. I was forced to make a
trip to another retailer to buy a dress.----· I am very disappointed by this situation, as I usually have·
3.

good experiences with your company. Is there some way you could ____ me for this situation?
4.

I spend a great deal of money at your store, so please take this into consideration.

Thank you.

Denise Robinson

1. (A) complicated 3. (A) didn't want to cancel my trip.

(B) mandatory (B) Regretfully, I must return this dress as
new longer need it.
(D) special (C) The dress is not in the correct size.
(D) The trip took longer than I had
anticipated.
2. (A) make
(B) made
(C) will make 4. (A) compensate
(D) am making (B) compensated
(C) have compensated
(D) be compensating

80 I Chapter 2
 - 8 refer to the following letter. 1D

Dear Mr. Walters,

Thank you for your interest in renting a space at the _ _ _ Mayfield Charity Bazaar. The bazaar will be
5.

held on April 20 from 10 a.m. to 9 p.m. Merchants and those offering services are asked to arrive by
8:30a.m. to set up. It is possible to occupy tables as you have requested, although there is no
I!
6.

discount for this.---· This donation will go to the local homeless shelter.
7.

To reserve your space for the event, please respond to this e-mail with exact details of how many tables
you will need. You can _ _ _ the registration fee through our website at www.mayfieldbazaar.com.
8.

Please contact me again if you have any further questions.

Gladis Chatsworth

5. (A) annual 7. (A) If this is not feasible, let us know.

(B) additional (B) You must bring your own trash bags to
(C) necessary clean up after yourself.
(D) addendum (C) Help with set-up can be arranged if
necessary.
(D) We ask for 30% of all profits made
6. (A) adjoining during this event as a donation.
(B) adjoin
(C) adjoins
(D) adjournment 8. (A) pay
(B) paid
(C) have paid
(D) will pay

Grammar Practice I 81
 (be+ past participle)
/IJ"II'.on.F'fl~~~·tu"'>Jn::u Phrases {look at, pleased with)

, Grammar Notes

Forming the Passive

A. sentence: Subject+ Verb + Object

P~:::~~c:cnJr~
J I
sentence: Subject+ Be-verb + Past Participle + Preposition + Object
1
• The manager fired John. ----t John was fired by the manager.

B. Using + noun
With the passive, we usually use the preposition by+ noun if we wish to emphasize who does the action.

• Ms. Martinez made the reservation. ----t The reservation was made by Ms. Martinez.

Usage of the Passive

can be changed to the passive form.

• Food is not permitted in this area. (0)

• The meeting was taken place at the Mizier Hotel. (X)

B. like make, tell, and ask are followed by a to-infinitive in passive sentences.

• The secretaries were made to work very hard.

• The employees were asked to stop making private phone calls.

C. like see, observe, and hear are followed by either a to-infinitive for repeated or habitual
actions or an -ing form for an action in progress in passive sentences.

• Some new employees have been seen to eat in the conference room. (habitual)
• Some new employees have been seen eating in the conference room. (action in progress)

D. that consist of verb + adverb/preposition are treated as one unit when

changed into passive.

• No one has looked at this report. ----t This report has not been looked at (by anyone).
• The officer has taken care of the problem. ----t The problem has been taken care of (by the officer).

E. Besides the prepositions and may also be used in passive sentences.

• at: be alarmed at, be surprised at

· with: be pleased with, be satisfied with, be covered with, be (pre)occupied with
· at or with: be delighted at/with, be disgusted at/with
· in: be interested in, be involved in, be covered in, be engaged in

82 I Chapter 2
Vocabulary Use
8.. Expressions
Fill in the blank with the appropriate word. '" ahead of schedule
'" division
1. He works in the _ _ division of our company.
personnel

2.
(A) personal (B) persons

This is not _ _ business; it can wait.

(A) urgent (B) primary
(C) personnel

(C) taxing
(D) personality

(D) instant
primary business
rival
'" warm reception
to conduct (a survey/
I!
test/interview)
3. Our project is _ _ to finish ahead of schedule.
(A) like (B) likened (C) likely (D) likable

4. They gave us a very _ _ reception when we arrived.

(A) warm (B) heated (C) roasting (D) flushed

Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The mistake has already _ _ by him.

(A) correct (B) correcting (C) corrected (D) been corrected

2. The CEO has _ _ from his vacation already.

(A) return (B) returned (C) been return (D) been returned

3. They _ _ talking with a rival company last weekend.

(A) have seen (B) saw (C) were seen (D) were seeing

4. The manager _ _ with checking the reports yesterday.

(A) is preoccupied (B) has preoccupied
(C) was preoccupied (D) had preoccupied

Text Completion

Choose the best word or phrase for each blank.

A survey of mobile phone use by the National Telecommunications Institute. The survey
(A) conducts (B) conducted (C) was conducted (D) has conducted

found that many were confused about whether their handsets could play games and how to
download them. A total of 2,500 phone users were ® across the US and several European
(A) interviewed (B) interview (C) interviews (D) interviewing

countries. They discovered that only 5% of people have downloaded a mobile phone game.

Grammar Practice I 83
 I
, Mini-Test

Choose the word or phrase that best completes the sentence. Ia Answer Key p.25

1. Detroit, Michigan, is the automobile capital of 5. Thousands of customers _ _ about their

America, as many _ _ are manufactured phone service by filling out questionnaires
there. online.
(A) transports (A) were surveyed
(B) conveyances (B) were surveying
(C) aircraft (C) had surveyed
(D) vehicles (D) had been surveying

2. The event _ _ to bring about 2,000 6. The company was ordered by the _ _ to
spectators, 20% more than the ·last one. reinstate the employee who was wrongly
dismissed.
(A) is expecting
(B) is expected (A) referee
(C) was expecting (B) judge
(D) had expected (C) umpire
(D) lawyer

3. All loan applications must receive final approval

by the bank manager before _ _, 7. The head of acquisitions _ _ with the
outcome of the negotiations with his
(A) being authorized
competitor.
(B) authorizing
(C) is authorized (A) was satisfied
(D) authorization (B) satisfied
(C) satisfies
· (D) is satisfying
4. The manager demanded that the financial
reports _ _ in time for the budget meeting
this afternoon. 8. Kevin _ _ at the boardroom 20 minutes after
the meeting had started.
(A) finish
(B) are finished (A) was arrived
(C) be finished (B) is arrived
finished (C) arrived
(D) arrives

84 I Chapter 2
9. The Stateson Beverage company _ _ 13. The committee is still _ _ the proposal, and
establishing a sister company to expand their no decision will be made until Monday.
breakfast cereal line.
(A)
(B)
debate
debated
(A)
(B)
(C)
consider
considered
considering
I!
(C) has been debated (D) considers
(D) had been debated

14. The winning bid for the contract to build the

10. Hank _ _ by Shuster and Green ever since new recreation center _ _ yet.
he first graduated from university. (A) has not been announcing
(A) is employed (B) has not been announced
(B) has been employed (C) has not announcing
(C) is employing (D) hasnotannounced
(D) will be employing

15. Transport costs for city residents _ _ by the

11. The Department ofTransport asked citizens to government.
utilize public transport as roads __._ with (A) are subsidized
people during the holiday. (B) subsidizes
(A) will be crowded (C) are subsidizing
(B) will be crowding (D) subsidized
(C) have crowding
(D) have crowded

12. The _ _ of the company was attributed to

the hard work and dedication of its staff.
(A) failure
(B) advantage
(C) benefit
(D) success

Grammar Practice I 85
 , Mini-Test

Choose the best word or phrase for each blank. Answer Key p.25

refer to the following memo. II

To: All sales personnel

From: The manager
Subject: Connectivity .

It was brought to my ____ that a lot of our customers are not aware that their tablets have several
1.

options in terms of connection capability. Recently, we have been contacted by several customers asking
how to go about setting up their Internet connection or their Bluetooth device. . When
2.

customers were asked for details about their tablet purchase, we discovered that many of these tablets
____ at our store. That means the customers left our store without full knowledge of what their
3.

device was capable of. Please be sure to advise customers on all of the functions before they leave the
store. This way, it will give a good of our store and help the customers, too.
4.

Thank you for your cooperation.

l. (A) ignorance 3. (A) purchased

(B) thought (B) being purchased
(C) diligence (C) were purchased
{D) attention {D) have purchased

2. {A) Please contact customer support for 4. {A) imagination

help with your device. (B) show
(B) None of the receipts have been kept. (C) impression
(C) All accessories are sold separately. (D) sign
(D) Many didn't know even basic functions
of their device.

86 I Chapter 2
 refer to the following notice. a
Help Your Social Activities Department!

Volunteers ____ to help plan, organize, and put on social events for the company. We are looking for
5.

I!
•
a total of five men and five women from any and all departments of the company to volunteer their time
and creative energy to come up with events that all employees can be in.
6.

Volunteers ____ commit to a minimum of two hours per week, but those two hours will be filled with
7.

fun as you get to know and interact with your colleagues.----· It will have no bearing on your
8.

company record. For more information, please speak to the human resources manager. So, if you like to
socialize and you like planning parties and events, then come on out and join us!

5. (A) needed 7. (A) will be asked to

(B) are needed (B) asking to
(C) needing (C) ask for
(D) are needing (D) will be asking for

6. (A) involving 8. (A) The next event is yet to be organized.

(B) involvement (B) You will need special permission from
(C) involved your superior.
(D) involve (C) There is a limit on how many people
may join.
(D) This is not a mandatory activity for
company employees.

Grammar Practice I 87
 Adljec:tl\res (new client, big account)
ll.~lu,;:~rh,c. (seem unhappy, appear equal)

that company)

, Grammar Notes

Adjectives

• No more Canadian products are available here. (NOT Canada products)

• The annual festival is held in the city park.
Adjectives never need to agree in number with the noun that they modify.
• He took a three-week vacation. (NOT three-weeks vacation)
• He carried two large files. (NOT two larges files)

Adverbs

ariuom~~nc. modify verbs, adjectives, adverbs, prepositional phrases, or a sentence.

• The woman quickly showed the guests into the conference room.
• He is an extremely quick thinker.
• It is a difficult task to finish, even for an expert.
• All of the workers stated they were treated fairly.
Linking verbs like sound, feel, and seem are followed by an adjective, NOT an adverb.
• Georgia seemed unhappy. (NOT seemed unhappily)

Even though words like friendly, costly, deadly, and lively end with -ly, they are adjectives and NOT adverbs.

Determiners

lllot-olll''ll'nmnll:lll!"<!:: are articles, possessive pronouns, quantifiers, numerical adjectives, and demonstrative

adjectives that modify nouns.

• The local university will hold a career fair this Saturday. (article)
• My book was published last week. (possessive pronoun)
• All employees are required to attend the meeting. (quantifier)
• The president liked the first proposal. (numerical adjective)
• Despite support, the president rejected that proposal. (demonstrative adjective)

Noun Complements

coBnplernelnts are adjectives, nouns, or pronouns that follow a linking verb. These can be either subject
or object complements.

• Marta is the head of the research department. (subject complement)

• Colin called himself a failure after the project failed to impress management. (object complement)

88 I Chapter 2
A Vocabulary ~se
8.. Expressions
Fill in the blank with the appropriate word.
condition
" probability
1. The contract will be _ _ if you do not follow the conditions in it.
" sociable

2.
(A) disposed (B) terminated (C) completed

Please _ _ my call at your earliest convenience.

(A) respond (B) phone (C) message
(D) abolished

(D) return
" at your earliest
convenience
" to terminate
I!
3. The _ _ cause of the fire will never be known.
(A) probable (B) probably (C) probability (D) problematic

4. I photocopied and _ _ forty copies of the annual report for the meeting.
(A) stuck (B) created (C) stapled (D) contacted

B Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The job posting mentioned they are looking for a _ _ person.

(A) society (B) sociable (C) sociably (D) socially

2. These latest figures are _ _ difficult to interpret.

(A) more terrible (B) terribly (C) terrible (D) much terrible

3. The client didn't get _ _ e-mail I sent, so they didn't respond.

(A) a (B) the (C) these (D) some

4. There is no new _ _ in the warehouse.

(A) stock (B) stocking (C) stocked (D) stocks

C Text Completion

Choose the best word or phrase for each blank.

I wish to remind all network engineers that the CD changes to the system will take place
(A) schedule (B) scheduled (C) schedules (D) to schedule

this weekend. All network engineers are required to be present to assist with the changes.
Compensation will be paid at double the usual daily rate. This pay will be effective ®
(A) immediate (B) more immediate (C) immediately (D) most immediately

Any engineer unable to attend must inform his or her supervisor before the weekend or may be
subject to a temporary reduction in pay.

Grammar Practice I 89
 , Mini-Test

Choose the word or phrase that best completes the sentence. II Answer Key p.26

1. Maria designed the new company brochures 5. The company had the _ _ support of the
board when deciding to merge with their rival
(A) quickly company.
(B) quickness (A) completely
(C) quicken (B) complete
(D) quickening (C) completed
(D) completes

2. Market research, performed before you even 6. The company scarcely had enough money to
ask for a bank loan, is _ _ part of remain solvent and could not pay _ _
establishing a successful business. employees.
(A) essential (A) them
(B) that essential (B) his
(C) an essential (C) its
(D) this essential (D) it

3. It is our company's wish that _ _ employee 7. Money is _ _ from that account to our
perform at least 4 hours of community service business accounts the 1Qth of every month.
per year. (A) remitted
(A) all (B) turned back
(B) very (C) put
(C) most (D) handed in
(D) every

8. The president, Naoki Mtsumi, asked that _ _

4. The _ _ information available on the be the one to announce the new product.
mysterious offshore company frustrated (A) his
investigators looking into the fraud. (B) him
(A) little (C) he
(B) a little (D) himself
(C) few
(D) many

90 I Chapter 2
9. The publicity from the article caused the 13. Being _ _ qualified to respond to the
company to increase brand--· questions, the director of marketing answered
(A)
(B)
(C)
awareness
alertness
knowledge
the reporter.
(A)
(B)
almost
the most
I!
(D) scene (C) of the more
(D) the mostly

10. Because Ivan was not feeling _ _ well, he 3:

0
0.
::;;
decided he would go home early and rest. 14. Whether he wants to or not is irrelevant; he is ii'
0
r+
(A) ever _ _ obligated to finish the job. (5'
:::l

(B) much (A) contractual

(C) most (B) contracts
(D) very · (C) contracting
(D) contractually

11. Interviews at the _ _ company don't come

very often. 15. Bernhard registers for _ _ conference he can
(A) nation in the hope of increasing his professional
(B) nationality network.
(C) nationally (A) any
(D) national (B) little
(C) few
(D) none
12. The corporate party was held in hopes of
_ _ up the atmosphere of the company.
(A) lived
(B) live
(C) livening
(D) liven

Grammar Practice I 91
 1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.26

1- refer to the following letter. It)

Dear Mr. Athlestad,

_ _ _ about the rental property on 54 Front Street, the lease of which will expire on December 31.
1.

I would like to inform you that we are leaving upon the end of this lease. We _ _ _ to a new area.
2.

Despite your recent offer, we are unable to stay here at the current monthly rent price. We will be leaving
on December 27 for another property. _ _ _ , We have looked at several other properties but have not
3.

yet signed a contract. Let me know if a _ _ _ offer can be made. I would be more than happy to meet
4.

you at your office to discuss another arrangement.

Xavier Zahar

1. (A) write 3. (A) I sent the contract to you last week.

(B) am writing (B) This place has a lot to offer us.
(C) will write (C) We are still open to further negotiation.
(D) would write (D) The space is much bigger than our
current one.

2. (A) have moved

(B) moved 4. (A) better
(C) is moving (B) good
(D) will be moving (C) well
(D) best

92 I Chapter 2
To: [email protected]
From: [email protected]
Subject: Charge Error
Date: March 12

Dear Ms. Geld, li

Following your request on January 20, we reviewed our bank statements for your deposit of $164.23 made
through our website. While our system ____ the order, an error occurred, which resulted in your
5. :s:
0
a.
~
n
Q
rt-
credit card being charged twice. This often happens when the button is ____ pressed twice. (5'
:I

6.

Therefore, we have refunded the full amount to you. ____ , Please check with your bank to make sure
7.

the funds have been credited to your account. If they have not been received, please contact us again. We
apologize for this error, and we appreciate your ____ at our hotel. Please let us know if you have
8.

any questions.

Satomi Naito
Guest Services

5. (A) processes 7. (A) The credit card is in the name of

(B) proceseed someone else.
(C) is processing (B) Please send us a receipt of your order.
(D) was processing (C) This refund will show within seven
business days.
(D) The hotel will be closed on those days.
6. (A) accidents
(B) accidental
(C) accident 8. (A) hospitality
(D) accidentally (B) patronage
(C) well-being
(D) kindness

Grammar Practice I 93
 Choose the word or phrase that best completes the sentence. II Answer Key p.26

1. When Tabitha was transferred to the head office 5. A decision on the budget has _ _ before the
in New York, a farewell party _ _ for her. end of the week, or all projects will need to be
(A) was held put on hold.
(B) held (A) made
(C) is held (B) to be made
(D) holds (C) been making
(D) to be making

2. Last week, the government _ _ several

major changes to tax laws for small businesses. 6. Noone is allowed to enter the basement
(A) announces storage area without prior_,- - ·
(B) announced (A) acquaintance
(C) was announcing (B) acceptability
(D) has announced (C) authenticity
(D) authorization

3. The new office _ _ is now here and must be

used for all formal letters to clients. 7. The _ _ of the parts was delayed by the
(A) station strike.
(B) stationed (A) manufacturing
(C) stationery (B) manufactures
(D) stationing (C) manufactured
(D) to manufacture

4. The conference is only in its second day, but we

_ _ three keynote speeches and seven 8. You should contact a representative if your
seminars already. order is not _ _ on time.
(A) will attend (A) deliver
(B) are attending (B) delivered
(C) had attended (C) delivery
(D) have attended (D) delivering

94 I Chapter 2
9. It has not _ _ what caused the industrial 13. By this time next year, we _ _ in business in
accident at the Riverside Business Park last this location for 25 years.
night.
(A)
(B)
determined
been determined
(A)
(B)
(C)
are
have been
will have been
I!
(C) been determining (D) are going to be
(D) had determination

14. The new _ _ is able to speak six languages

1 0. Management has not yet decided on a _ _ fluently, according to her resume.
for the team-building retreat. (A) accountant
(A) locate (B) accounting
(B) located (C) account
(C) location (D) accountable
(D) locating

15. During a presentation to the funding

11. According to the IT department, the new committee, the projector _ _ stopped
computer system should _ _ by the end of working.
the week. (A) suddenly
(A) be installed (B) inevitably
(B) installed (C) hopefully
(C) install (D) shortly
(D) have installed

12. The investigator has been looking into what

_ _ last week but has not shared his findings
yet.
(A) happened
(B) is happening
(C) was happened
(D) happens

Grammar Practice I 95
 Choose the best word or phrase for each blank. Answer Key p.27

Evergreen Credit Card Services

3434 Market Square
Upton, UT 84017

Dear Mr. McCartney,

Thank you for choosing to use Evergreen Credit Card Services. We _ _ _ to let you know that after
16.

reviewing your account, we have approved you for an _ _ _ in your credit limit. Your new limit is now
17.

$5,000. - - - · W e look at your payment history and overall credit card _ _ _ to make this decision.
18. 19.

This will allow you to make purchases that you once thought might be impossible, such as a new
refrigerator or a postponed house project. If you have any questions about what this means for you and
your credit, give us a call at 555-2948. Once aQain, thank you for choosing us.

Esteban Domingo
Credit Services

16. (A) written 18. (A) This new limit will go into effect
(B) are writing immediately.
(C) are written (B) Payments will be credited the next
(D) writing business day.
(C) The card will be sent to the address
listed in the account.
17. (A) increase (D) The design of the card can be changed
(B) authorization online.
(C) enlargement
(D) interest
19. (A) using
(B) used
(C) uses
(D) usage

96 I Chapter 2
 refer to the following advertisement. S

Work for a Dynamic Company and Help Your Community!

InterConnect is a top telecommunications company that specializes in access across North America. As we
grow, so does our desire to help and positively influence the communities we serve. To this end,
InterConnect ____ an exciting new opportunity open for a new Community Relations Director at
20. I!
our San Francisco corporate office. The person who will serve in this position ____ in charge of our
21.

social responsibility programs, including creating new programs focused on environmental awareness and
improving community relations. The director must also possess a minimum of 10 years' experience, have
excellent written and verbal skills, and be able to multitask. . We ask that all applicants submit a
22.

writing sample along with their ____ and resume to [email protected].

23.

20. (A) is having 22. (A) The new office will be located on the
(B) are having top floor.
(C) have (B) Knowledge of Spanish is also a plus.
(D) has (C) InterConnect is happy to help the local
community.
(D) The new program is expected to start
21. (A) will be next week.
(B) is being
(C) has been
(D) was 23. (A) application
(B) applicant
(C) applicative
(D) appliance

Grammar Practice I 97
 metanJinQ (try to see vs. try seeing)
.. ct·u &ln!Nc with "'~~''"ru·u n·,c (allow me to speak, appreciate your
telling me)

, Grammar Notes

1 Infinitives

A. Use a tn-iintinitiiuQI after the following verbs: agree, decide, expect, happen, manage, pretend, promise, tend,
and want.
B. Use a to-iinfinitive after the following verbs plus their object: advise, allow, expect, forbid, want, force, and
tell.
C. Use an intilnitive withmJt after the following verbs plus their object: have, Jet, make, feel, see, hear, and
watch.
D. When using a n12~latlv12 put it before the infinitive or gerund.

• He decided to finish his work at home.

• He did not allow his employees to use their cell phones while at work.
• The company let staff choose which workshop they would attend.
• In order not to lose customers, we should consider investing in marketing.

Gerunds

Use an form after the following verbs: appreciate, avoid, can't help, deny, enjoy, fee/like, give up, imagine,
mind, and postpone.

• We have postponed meeting with the shareholders for now.

• I enjoyed meeting you at the trade show last month.

Choosing Between Infinitives and Gerunds

The following verbs allow both a to-infinitive form and an -ing form: remember, forget, stop, regret, and try. The
choice of a to-infinitive or an -ing form depends on the meaning.

• The manager stopped to check on the new employees.

~ The manager checked on the new employees before going to do something else.

• The manager stopped checking on the new employees.

~ The manager no longer checks on the new employees.

The Form of Pronouns Before Infinitives and Gerunds

ODJecttve orcmo;un with a to-infinitive.

B. Use a DO!;se~SSI'\Jre nll"ftli"hft&llli"ll with a gerund.

• Martha expects him to help her, with the projections.

• Even though Patrick was a novice, the manager allowed him to run the machinery.
• I appreciate your telling him about the situation.
• I asked my boss if he minded my leaving work 10 minutes early.

98 I Chapter 2
Vocabulary Use

Fill in the blank with the appropriate word. " express mail
keynote speech
1. Our company is hoping to the bid for the construction contract.
resignation
(A) overcome (B) triumph (C) win (D) conquer to assume
to compensate
2. When you _ _ this package, please use express mail. to resign
(A) separate (B) suppress (C) send (D) resign

3. When we arrived, the keynote _ _ was about to start.

(A) language (B) communication (C) speech (D) expression

4. When Don resigned from his post, Charles _ _ the role of department
manager.
(A) assumed (B) succeeded (C) gave (D) compensated

Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. He expects his client _ _ within the hour.

(A) arrive (B) arrival (C) to arrive (D) arriving

2. Sally _ _ to not sending the application in time for registration.

(A) to be admitting (B) admitted
(C) admitting (D) to admit

3. The old couple _ _ to our restaurant every day for over a year.
(A) be coming (B) came (C) coming (D) to come·

4. Do not _ _ a contract with anyone without meeting them first.

(A) make (B) to make (C) making (D) made

Text Completion

Choose the best word or phrase for each blank.

With the exception of some of our long-term customers using our appliances, it seems we are
losing our position in the industry. After CD our sales results for the past two quarters,
(A) to examine (B) examined (C) examining (D) to have examined

it's clear that many of our customers are switching to our competitors. We need to find out why
these customers have left, and see what needs we were unable to address. For our next meeting,
I want you to come up with some ways CV this concern.
(A) to address (B) to have addressed (C) addressing (D) to be addressing

Grammar Practice I 99
 , Mini-Test

Choose the word or phrase that best completes the sentence. II Answer Key p.27

1. Mr. Greenwich is well-regarded as being an 5. The applicant was thankful for _ _ the
- - . in negotiations. opportunity to interview at the company.
(A) employee (A) gives
(B) expert (B) giving
(C) auditor (C) being given
(D) officer (D) to have given

2. I would like to speak to whoever is responsible 6. Employees are _ _ from talking about the
for _ _ office supplies in this office. details of the settlement due to a
(A) order confidentiality agreement.
(B) ordering (A) allowed
(C)' to order (B) encouraged
(D) will order (C) forbidden
(D) asked

3. There has been an increase in those _ _

insurance since two years ago. 7. The team forgot _ _ the file of the
(A) sell presentation to the meeting.
(B) selling (A) to bring
(C) to sell (B) to have brought
(D) having sold (C) bringing
(D) have brought

4. Passengers are no longer allowed _ _ more

than 100 ml of liquids on board airplanes. 8. Jane left her last job because she wanted
(A) bringing _ _ career opportunities at our company.
(B) to bring (A) pursue
(C) brings (B) pursuing
(D) brought (C) to pursue
(D) to have pursued

1 00 I Chapter 2
9. Dr. Valero was asked _ _ the keynote speech 13. We regret _ _ you that yourloan application
at this year's annual investors' meeting. has been denied due to your poor credit rating.
(A)
(B)
(C)
to have given
to give
giving
(A)
(B)
(C)
to inform
informing
inform
li
(D) having given (D) informed

10. It is important _ _ clients feel confident that 14. Mrs. James specializes in _ _ financial plans
you have their best interests at heart. and investment portfolios.
(A) making (A) making
(B) to make (B) to make
(C) to be making (C) having made
(D) having made (D) to have made

11. Dennis helped me _ _ all the data from the 15. We cannot _ _ any credit card when the
survey. owner is not present.
(A) to enter (A) have
(B) entering (B) expect
(C) to have entered (C) accept
(D) entered (D) check

12. Despite not _ _ experience in sales, Kyle

seemed naturally comfortable when meeting
customers.
(A) having
(B) to have
(C) to have had
(D) have

Grammar Practice I 101

 , Mini-Test

Choose the best word or phrase for each blank.

refer to the following e-mail. ID

Hi, Gwen.

I tried to tell you before· I left, but you were in a meeting. I am going to be out of town until next Monday,
so you need to keep working on the proposal on your own. I have taken the Nelson file, so don't be
_ _ _ to find it missing. I've also taken your extra laptop computer because I can't find mine at the
1.

moment. It is buried somewhere in my office, and I unfortunately didn't have the time to look for it.
_ _ _·_.,The password is in my notepad. My office is _ _ _ a mess, but I don't have time to clean it
2. 3.

now. I'll clean it up when I get back next week. Sorry for the inconvenience.

Anyway, I'll see you when I get back. I hope you will manage _ _ _ out a new marketing proposal for
4.

the project.

Gina

1. (A) surprising 3 . . (A) too

(B) surprised (B) so
(C) to surprise (C) very
(D) surprise (D) such

2. (A) Feel free to use mine while I'm away. 4. (A) figured
(B) It needs to be taken to get serviced. (B) figuring
(C) I left the office door open. (C) figure
(D) Be careful where you step. (D) to figure

102 I Chapter 2
 - 8 refer to the following advertisement. II

Home Furnishings Up to 50°/o Off!

It is time again for Maynard's Department Store's annual sale, and you can find big savings all over the
store!

You can always count on Maynard's to deliver on our promise _ _ _ you the highest quality
5.

merchandise, so you can be sure you are buying wisely. We are offering 30% off the price of ready-made
5"
curtains and an incredible 50% off Persian rugs. Our color specialists will be on hand to offer _ __ on -n
3'
;:=j:
6. ;;::·
CD
til
c
::J
c.
Cl
color coordination for the items you buy. For a special reduced fee, they will visit your home _ __ a !!lc
::J
7. c.
til

theme for the room of your choice. The service usually costs $150 per visit, but we are offering it to you for
the bargain price of $75! Hurry in! . Once this sale is over, these prices are gone!
8.

5. (A) bringing 7. (A) created

(B) brought (B) to create
(C) to have brought (C) creating
(D) to bring (D) are creating

6. (A) caution 8. (A) Look for the sign above each item for
(B) advice the price.
(C) voucher (B) The rugs were delivered just this month.
(D) discount (C) These special offers will be on for one
week only.
(D) A sales representative will help
coordinate your room.

Grammar Practice I 103

 confused)
· P«trtiCII:>Ie cl•au:!ies (He calted, hopihg to get a job. 1 Once hired, yau will
im:rn~diqt~ty.>

, Grammar Notes

Participles

Pat'tlcmlct!s are verbs that take on an adjective form. They go before a noun or at the beginning of an
adjective clause. The endings of these participles change depending on whether the nouns they describe are
the agent of the verb forming the participle.

Forms of Participles

A. If the noun is the agent (doing the action expressed in the participle), choose an form.
B. If the noun is NOT the agent, choose an -ed form.

• The results of the first quarter were confusing to shareholders.

• After a confusing start, the workshop continued with no problems.
• The owner felt confused after investment in marketing failed to pay off.
• The confused employee asked his coworker for help.

3 Participle Clauses

A. An form can be used when two things occur at the same time.

• Jake submitted his resume, hoping to get~ job at the company.

B. An form can be used when one action occurs as a result of the first action.

• Struggling tirelessly, the company eventually found itself ranked in the top three in the industry.

C. An clause can be an explanation of the following main clause.

• Feeling tired, he left the office early.

D. An ~,ed form can be used when the object of the verb expressed in the participle serves as the subject of
the main clause.

• Situated on a hill, the hotel commands a fine view.

E. An -ed form can be used after Jf, when, while, once, and until; particularly in formal style.

• Once switched on, the photocopier needs time to warm up.

• If asked to sign the contract, ma~e sure you read it carefully.

1 04 I Chapter 2
 Vocabulary Use
&. Expressions
Fill in the blank with the appropriate word. "' bankruptcy
exports
1. The _ _ for imports this year has already been filled.
imports

2.
(A) quota (B) quote (C) quarter

For a _ _ of reasons, he would not accept our offer.

· (A) variation (B) variant (C) variety
(D) quart

(D) varying
mass
"' policy
quarter
quota
I!
unemployment
3. Wholesale and retail sales _ _ negative growth last month. "' variety
(A) betrayed (B) registered (C) expressed (D) scheduled "' wholesale

4. In the 1930s, there was a worldwide economic _ _ and mass unemployment.

(A) policy (B) bankruptcy (C) inflation (D) depression

B Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The woman was _ _ to start a new career in graphic design.

(A) excite (B) excitement (C) exciting (D) excited

2. _ _ to be offered such a high salary, she decided to accept the position.

(A) Surprising (B) To surprise (C) Surprisingly (D) Surprised

3. _ _ one of the leading companies in design, they hold their staff to a higher
standard than most.
(A) Be (B) Been (C) Being (D) Was

4. The new corporate logo, _ _ from a distance, was difficult to recognize.

(A) seen (B) to be seen (C) seeing (D) to see

C Text Completion

Choose the best word or phrase for each blank.

CD in the heart of the city, the Plaza Ville Hotel is the most luxurious hotel in town.
(A) Locating (B) Located (C) To locate (D) To have located

Each of the 200 rooms has a wonderful view of either the river or the mountains. As part of our
weekend package, we offer a free massage and use of the sauna to all guests.

·If you need a break, ® out after a busy week at work, why not check into the Plaza Ville
(A) wearing (B) worn (C) wears (D) to wear

Hotel for some rest and relaxation?

Grammar Practice I 105

 1
Mini-Test

Choose the word or phrase that best completes the sentence. II Answer Key p.28

1. _ _ with a question should stay afterward to 5. Please read the advertisement to ensure that
speak with me personally. you have the _ _ requirements for this
(A) That position.
(B) Those (A) obliged
(C) Them (B) frequent
(D) Thing (C) minimum
(D) minute

2. We need to hire a _ _ accountant to make

sure all our numbers are correct. 6. The biography of Chemcorp's CEO, _ _ by an
(A) certifying economics professor, was very popular.
(B) , certifiable (A) writing
(C) certified (B) written
(D) certifies (C) writes
(D) wrote

3. To ensure our staff is well-rested, we _ _ one

Friday off a month in addition to weekends off. 7. In _ _ of the chief of marketing's retirement,
(A) offer we must create a posting to recruit someone
(B) offered else.
(C) offering (A) consultation
(D) to offer (B) anticipation
(C) interest
(D) expectation
4. The _ _ return policy caused a great amount
of dissatisfaction among customers.
(A) confusingly 8. We require that all official documents be typed
(B) confused on letterhead paper in the format _ __
(C) confuse (A) specialized
(D) confusing (B) specified
(C) selecting
(D) picking

106 I Chapter 2
9. The office has decided to switch to using _ _ 13. We need to find a system that enforces _ _
ink cartridges in all of the printers. when workers make a mistake.
(A)
(B)
(C)
recycled
recycling
recycles
(A)
(B)
(C)
accounting
accountability
accountant
I!
(D) being recycled (D) account

10. Brian is the man who fixed the _ _ 14. Do not leave carry-on bags _ _ at any time
photocopier in the boss's office yesterday. as they may be removed without notice.
(A) breaking (A) neglected
(B) breaks (B) isolated
(C) broken (C) separated
(D) broke (D) unattended

11. He said he found the report confusing and 15. We have a _ _ reservation for four people at
wanted it rewritten for--· the famous Chinese restaurant downtown.
(A) visibility (A) stand
(B) modesty (B) stood
(C) simpleness (C) standing
(D) clarity (D) stands

12. Before we opened our cafe, we had a _ _

company make new menus.
(A) designed
(B) design
(C) designing
(D) having designed

Grammar Practice I 107

 1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.29

Notice to All Movie World House Managers

Now that the summer movie season is approaching, we would like to remind all of our managers that
there is an _ _ _ increase of 200% in food and beverage sales for the summer.
1.

For fountain beverages, such as sodas, as well as our premium drinks, we expect sales to increase by 300%.
To make sure that we achieve these intended sales _ _ _, we recommend having promotions on
·2.

these products. We will allow management to create special sets to promote them. _ __
3.

Also, please be reminded that Movie World movie theaters are now selling Sugar Cone ice cream bars.
When the bars, each theater is free to determine their own price. However, the suggested
4.

selling price is $4.75.

Thank you all, and have a great summer.

Movie World Headquarters

1. (A) expecting 3. {A) Summer is a popular time of year.

(B) expected (B) Customers are only allowed one refill.
expectation (C) The new machines will allow faster
(D) expectancy refills.
(D) Please make sure all signage adheres to
company policies.
2. (A) limits
(B) failures
(C) goals 4. (A) pricing
(D) boundaries (B) price
(C) to price
(D) having priced

108 I Chapter 2
 New Telescope for Observatory

A spokesperson for the Collinswood Astronomical Observatory _ _ _ that a large donation has been
5.

made toward their campaign to acquire a new telescope. "Without the generous s_upport of this donor,
the idea of a new telescope for the observatory would be exactly that-an idea;' said director
I!
6.

of the observatory, Dr. Matthew Hughes. The _ _ _ of this equipment has been delayed several times
7.

due to local budget cuts.---· Last month, the roof of the building had to be fixed after a large hole
8.

appeared during a recent storm. Members of the local chapter of the National Astronomical Society hope
their headquarters is able to purchase the new telescope and use it for the next "Evening Under the Stars"
event they hold each year.

5. (A) has confirmed 7. (A) gift

(B) confirming (B) filling
(C) has been confirmed (C) atonement
(D) is confirmed (D) acquisition

6. (A) to get 8. (A) Priority was given to more pressing

(B) getting matters.
(C) gotten (B) The society is looking for new members.
(D) be gotten (C) A microscope will be used in its place.
(D) A charity event was held last month in
its honor.

Grammar Practice I 109

 u uru•il'iinll'ilc: (and, but, so, or)
anr•'ll'u·~nc (not only... but, neither. .. no" etc.)
mmmr,r't'unru:: (as it while, as long as, once)
RJ'rE~D<l~SitiOfiS (Although + S +VI Despite+ N)
PrEm<Jjsltlorls (between/among, by/until, for/during)

1
Grammar Notes

1 Coordinating Conjunctions

I made a phone call and sent an e-mail. John was not in his office, so I left the
~n •• ,.,u"'•'~~'· We are so busy with our many clients, yet/ document on his·desk.
but management keeps asking us to work Do you want to talk now or later?
harder. Dick did not receive a promotion, nor did his
friend John.

Correlative Conjunctions

both Aand 8, either A or 8, neither A nor 8, not A but 8, not only A but 8

• The customer wanted both the blue one and the red one.
• Not only you but three other people were selected for the internship.

3 Subordinating Conjunctions

..;li'Cib!IUI::::u•,mau when, before, after, until

~rwunnc:• Cotnce~ssion: even if, even though, although, though
Re.:~so1n: since, because, now that, seeing that ali'nnc:•!ll• that, in order that
(so)
rnm!"llrim•tilnif'll• if, unless, provided, as long as, once Colrltrclst: whereas, while
Sinnultar1ecms actwons: while, as, the moment/instant colmp,arisOI1: as if, as though
(that)

Distinction Between Conjunctions and Prepositions

gerund.

• While you were in a meeting, Ms. Rosen called. vs. Ms. Rosen called during your meeting.
• Although the submission was late, it will be vs. Despite being submitted late, the submission will
reviewed. be reviewed.

Choice of Prepositions

A.
B.
c.
• We were closed for two weeks. vs. We were closed during the summer.
• Have it done by tomorrow. vs. Use the car until this evening.
• We have to choose between John and Max. vs. We have to choose among many candidates.

110 I Chapter 2
 Vocabulary Use
8.. Expressions
Fill in the blank with the appropriate word. analysis
.. comparatively
1. He did not fail the test; _ _, he got the highest score.
potentially
(A) likewise (B) else (C) otherwise (D) on the contrary shortly

2. _ _ after his arrival in Paris, Tom called me at the office.

substantially
ultimately
If
(A) Ultimately (B) Nearly (C) Shortly (D) Frankly to go bankrupt
to take place "!:;,.,.
3. Last year, the shoe company _ _ went bankrupt. Ill

'f1
en
(A) nearly (B) mostly (C) all (D) next to n
0
2.
c:
4. Meetings will be broadcast _ _ one week after they take place. :::J
n
rT
(5'
:::J
(A) substantially (B) potentially (C) comparatively (D) approximately Ill
0
:::J
a.
!?
ro

B Incomplete Sentences ";::;:

0
Ill

(5'
:::J
Ill

Choose the word or phrase that best completes the sentence.

1. He left home early, _ _ he still failed to catch the train.

(A) and (B) therefore (C) but (D) or

2. _ _ he was completing the data analysis, his secretary was addressing

envelopes.
(A) But (B) Besides (C) Yet (D) While

3. He is always the last to leave the office _ _ he has very little work to do.
(A) during (B) although (C) despite (D) because

4. I have not used the delivery service _ _ ages.

(A) with (B) for (C) during (D) until

Text Completion

Choose the best word or phrase for each blank.

land at the spot of the old post office. complaints of lack of parking in the area, city
(A) During (B) Despite (C) While (D) Provided

officials feel reluctant to build another parking facility downtown. Some suggested ideas for the
area include a park, a fitness center, a fountain, and a bike rental facility. Other proposed ideas
and designs are welcome. Once a desigl") has been set, the city will be looking for a construction
company to realize this idea. All current proposal @ can be seen on the city website.
(A) be submit (B) submit (C) submitting (D) submissions

Grammar Practice I 111

 , Mini-Test

Choose the word or phrase that best completes the sentence. IJ Answer Key p.29

1. I have no objections to your attending the 5. _ _ Frederick was waiting in line for his visa
conference _ _ the entire week. interview, he emailed clients from his phone.
(A) by (A) Besides
(B) for (B) While
(C) with (C) With
(D) to (D) After

2. This meeting is mandatory, and it does not 6. _ _ the sale is over, the company has
matter _ _ you want to attend or not. decided to focus on selling their new products.
(A) whether (A) Now which
(B) because (B) While
'(C) however (C) Now that
(D) therefore (D) Despite

3. The moment the announcement was made, the 7. After the success of the innovative application,
staff started talking _ _ the consequences of the public is eagerly waiting _ _ the
the news. company's next new product.
(A) for (A) unless
(B) with (B) by
(C) about (C) for
(D) to (D) to

4. Friendly relations _ _ staff members are 8. All new employees were asked to sit _ _
encouraged, but management asks staff to during the workshop.
behave professionally at all times. (A) because
(A) among (B) with
(B) by (C) by
(C) to (D) together
(D) for

112 I Chapter 2
9. All products contain traces of peanuts and dairy 13. We had better diversify our investments _ _
_ _ otherwise stated. there is another worldwide economic crisis.
(A) because
(B) while
(C) unless
(A)
(B)
(C)
in case
whether
after
I!
(D) whether (D) and then "tt

::~
111
I
en
n
10. Not _ _ does Eric take care of central 14. _ _ this business trip, Ms. Danton hopes to 0
2.
c:
reservations, but he also runs the marketing see some of the city. :I

department. (A) While

o·~
:I
Ill
Q
(A) yet (B) For :I
Q.
"C
(B) only (C) With iil
"C
0
(C) that (D) During Ill
;::+
(D) unless o·
:I
Ill

15. This airline offers free meals and drinks on all

11. The heating technician was called _ _ the domestic flights, _ _ that one does not.
central air system wouldn't turn on. (A) than
(A) because (B) whereas
(B) whereas (C) so
(C) and then (D) because
(D) so that

12. Consumers have become more interested in

green energy because of _ _ for the
environment.
(A) matters
(B) thoughts
(C) concerns
(D) issues

Grammar Practice I 113

 I

1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.30

refer to the following article. a

Customer Service Seminar

As an industry-wide in customer satisfaction and sales, Harold Gottlieb knows exactly _ __

1. 2.

to get your employees to keep customers in your store and make the most of it. Mr. Gottlieb has a degree
in psychology, with a focus on consumer psychology. This degree, as well as being director of marketing at
Alton for over 10 years, has helped him understand the minds of customers.

- - - . , he has developed several methods of teaching store staff how to talk to customers and has
3.

organized seminars to help spread this knowledge. He holds over 100 seminars nationwide per year.
_ _ _ , Because of high demand, space at these sessions is limited. A few spots are still available for his
4.

August 10 and 13 sessions.

1. (A) author 3. (A) Nevertheless

(B) dealer (B) As a result
(C) seller (C) Bear in mind
(D) expert (D) Alternatively

2. (A) who 4. (A) He received the promotion after being

(B) how recommended for it.
(C) why (B) Marketing is the biggest part of success.
(D) what (C) Even most of the biggest brands in the
country use his tactics.
(D) His book comes out next month.

114 I Chapter2
 refer to the following advertisement. ID

Now Hiring: Wattco Tech Stores

Join the Wattco Tech family! Have you heard? Wattco Tech _ _ _ a new location in the Center Mills
5.

Shopping Center in late August. We are currently accepting applications for cashiers and warehouse staff
_ _ _ June 30.lnterviews will be scheduled for the following week, with to begin in late
I!
6. 7.
1(1
0'1
n
July. Applications can be found on our website. _ __ 0
a.
c
8. ::J
n
a·rr
::J
Ill
c
::J
a.
"tJ
;a
5. (A) is open 7. (A) trained "tJ
0
Ill
(B) has been opened (B) training ;:;:
a·
::J
(C) is opening (C) train Ill

(D) opening (D) trainer

6. (A) during 8. (A) Positions in management will be

(B) for considered.
(C) to (B) Construction will begin this week.
(D) until (C) The interview will only last 30 minutes.
(D) Tell all those who may be interested.

Grammar Practice I 115

 1
Grammar Notes

1 Regular Comparatives

A. When comparing things, one-syllable adjectives or adjectives ending in -y end in -er/-ier or -est/-iest.

• dark- darker- darkest • hot - hotter- hottest

• happy- happier- happiest • scary - scarier- scariest
These are exceptions: apt, just, pleased, rear, right, and wrong.

B. For longer adjectives of two syllables or more, put or before the adjective.

• modern - more modern - most modern • expensive - less expensive - least expensive
These are exceptions: polite, sincere, and clever. In addition, many adjectives can take both forms:
cleverer I more clever; friendlier I more friendly; politest I most polite; scariest I most scary.

Irregular Comparatives

A few adjectives and adverbs have comparative and superlative forms that are different from the regular forms.

• good/well - better- best • bad/badly- worse- worst

• many/much- more- most • little - less - least
• far- farther/further- farthest/furthest
Further can refer to both greater distance ~nd more of something, while farther is only used for greater distance.

As ••• As Comparatives

Only the regular form of an adjective or adverb comes between and

• Their customer base is as large as other companies: (NOT as larger as)

• The new supplier does not process orders as quickly as the old one. (NOT as more quickly as)

Choosing Between Comparatives and Superlatives

A. Choose a comparative form if than appears in the sentence.

B. Ever, (of) all, possible, and in the world are strong indicators that a superlative is needed.

• He is more productive than Ellen.

• This is the longest proposal I have ever read.

5 Modifiers

Comparatives can be modified by the following words: much, very much, far, a little, a bit, a lot, any, no, even,
and still.

• He is much better at negotiation than me.

• This computer program is even more difficult to use than the previous one.

116 I Chapter 2
 Vocabulary Use
8.. Expressions
Fill in the blank with the appropriate word. attention
m efficient
1. Other documents are available upon _ _, so feel free to ask.
necessity

2.
(A) need (B) want

The new law takes _ _ next week.

(A) outcome (B) result
(C) request

(C) effect
(D) necessity

(D) consequence
111

111

111

111
persuasive
recruit
prior to
to check a balance
I!
"tt
to take effect ~
111
....
3. _ _ must be paid to what is going on here. Ill
\TI
I
m
(A) Looking (B) Attention (C) Presence (D) Witness n
0
3
"'C

4. Prior to leaving, check your bank _ _ . !:1

iii"
0
:J
(A) change (B) balance (C) remains (D) advance Ill

B Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The first-quarter profits are much _ _ than expected.

(A) well (B) good (C) better (D) best

2. This laser printer is _ _ more efficient than that one.

(A) far (B) few (C) a few (D) great

3. Of all the new recruits, John is the _ _ to understand new ideas.

(A) quick (B) quicker (C) quickest (D) most quick

4. Phil is the _ _ salesman I have ever met.

(A) persuasive (B) most persuasive (C) more persuasive (D) as persuasive as

C Text Completion

Choose the best word or phrase for each blank.

Let me answer your W question about travel insurance. asked about travel insurance
(A) much recent (B) recently (C) most recent (D) more recently

Plans A, B, and B+. We have discontinued Plan A. Plan B does not cover dangerous sports, while
Plan B+ covers sports such as hang gliding. Plan B+ is more expensive than either Plan A orB, but
it is the @ choice among them for an adventurous traveler.
(A) better (B) good as (C) good (D) best

Sincerely,
Marigold Green

Grammar Practice I 117

 1
Mini-Test

Choose the word or phrase that best completes the sentence. Gl Answer

1. Milton has made _ _ money selling 5. This year, Sally hopes to visit _ _ overseas
chocolate and candy than anyone ever thought branches than anyone else.
was possible. (A) much
(A) the most (B) more
(B) more (C) as many
(C) most (D) most
(D) more than

6. The company has changed its policies to

2. The most difficult _ _ of this job is resolving become _ _ environmentally friendly as it
disagreements between staff members. possibly can.
(A) article (A) as
(B) view (B) more
(C) phase (C) the most
(D) aspect (D) well

3. The judges for this year's performing arts award 7. Management was _ _ enthusiastic about the
include _ _ from New York's major staff's ideas on how to improve line
playhouses. productivity and efficiency.
(A)· representing (A) most of
(B) represent (B) the more
(C) represented (C) more than
(D) representatives (D) mostly

4. Of the three candidates we interviewed, she is 8. It was agreed that among the three bidders, the
by far the _ _ and experienced. company would choose the _ _ expensive
(A) more qualified one.
(B) more qualifying (A) lesser
(C) most qualified (B) least
(D) most qualifying (C) less
(D) little

118 I Chapter 2
9. Considering the adverse conditions he was 13. Since his promotion, he no longer works as
working in, he did the _ _ he could. _ _ as he used to when he was a junior
(A) best
(B) good
(C) more
(D) better
reporter.
(A) diligent
(B) more diligent
I!
(C) diligently
(D) more diligently

10. The bonus employees received this year was

_ _ than expected. 14. This candidate's resume is not _ _ as the last
(A) largest one that we reviewed.
(B) larger (A) much impressive
(C) large (B) as much impressive
(D) largely (C) more impressive
(D) as impressive

11. Jerry had _ _ difficulty out of all the staff

who relocated to the overseas branch. 15. The new computer data system that the IT
(A) a little department installed is the _ _ user-friendly
(B) the least yet.
(C) fewest (A) most
(D) smallest of (B) more
(C) much
(D) mostly
12. The new human resources manager is more
_ _ than anyone we have ever hired for the,
position.
(A) arranged
(B) established
(C) organized
(D) aligned

Grammar Practice I 119

 •
I

1
Mini-Test

Choose the best word or phrase for each blank. Answer Key p.30

..... ,p~""""'"'<i!' 1 4 refer to the following e-mail. II

To: [email protected]
From: [email protected]
Subject: Business Trip Update
Date: May 11

Dear James,

I just wanted to send you this e-mail to update you on my business trip so far. As you know, I started this
trip in Alaska hoping to the market there. Unfortunately, the turnouts in both Juneau and
1.

Anchorage were very small, and I don't think I made _ _ _ progress as I would have liked to see.
2.

My next stop was Vancouver, Canada, and I found the crowd there _ _ _ more receptive to my ideas
3.

than the audience in Alaska. Seattle, Washington, is next, and then I'll go on to Portland, Oregon.
- - - · I will e-mail you again later in my trip to let you know how things go there.
4.

Freddy

1. (A) sell 3. (A) much

(B) touch (B) ever
(C) enter (C) so
(D) fill (D) very

2. (A) most 4. (A) I've heard good things about those

(B) more areas.
(C) as much (B) I don't want to transfer trains.
(D) much (C) The turnout there was also good.
(D) It is smaller than I imagined.

120 I Chapter 2
Attention, all airline _ _ _ , We ask that you do not leave your bags unattended at any time. There have
5.

been several cases of theft in the airport lounge, so we _ _ _ recommend keeping your bags with you
6.
I!
at all times. If you are missing any of your luggage, please report it to security personnel as soon as
possible.
7.
. You can also go to the lost-and-found to search for your bags there. -
It is advisable to keep a name tag on your bag as that will help us to find you _ _ _ quickly if the need
8.

arises.

Thank you for' your cooperation.

5. (A) clients 7. (A) Seats are offered on a first-come, first-

(B) passengers served basis.
(C) visitors (B) The lounge is only open from 9 a.m. to
(D) audiences 9p.m.
(C) The carousel is taking longer than usual
during the holiday season.
6. (A) strongest (D) The security station is located next to
(B) stronger the lost-and-found desk.
(C) strongly
(D) strong
8. (A) more
(B) much
(C) too
(D) further

Grammar Practice I 121

 s (someone/something who/which/that, someone whose,
something of which the thing that)
uom ""'+ii,.vo :::!itr~~'uJI:lll~n<::: (the time when, the place, where/at which, how/the way,
why/the reason)

, Grammar Notes

1 Relative Pronouns

A.
Who is used when the antecedent is a person, while which is used when the antecedent is not a person.
However, that as a relative pronoun can replace either who or which, and it is preferred especially after all,
everything, nothing, the only, and superlatives.

• The man who/that is in the next cubicle is our graphic designer.

• The printer which/that broke was bought three months ago.
• All that I need is an efficient office assistant to organize my schedule.

• This workshop, which is only held once a year, is mandatory for all staff. (NOT that or what)

c.
Possession can be expressed by whose whether or not the antecedent is a person. When the antecedent is
not a person, of which may also be used.

• The man whose car broke down is my supervisor.

• Brian introduced a new system, the name of which I have forgotten.

Relative Adverbs

A. Use when for day, month, year, time, etc.

B. Use where or preposition + which for place.
C. Use how to replace the way.
D. Use why for reason.

• Nobody knows the date when registration closes.

• Is this the building where(= you two work?
• This is how(= the way) we should submit our travel expense report.
• This is the reason (why) summer vacation dates are assigned randomly.
The way and how cannot be used together.

122 I Chapter 2
Vocabulary Use
Expressions
Fill in the blank with the appropriate word.
parking attendant
security
1. Company policy requires security to _ _ anyone without a company ID from
supplement

2.
entering the building.
(A) avoid (B) lose (C) prevent

He explained the reason why he made the staff work _ _ ,

(D) subtract
surplus
"' to establish
to validate
li
(A) supplement (B) addition (C) surplus (D) overtime

3. Although moving images might _ _ listeners, they make presentations more

appealing.
(A) pay (B) distract (C) focus (D) pull

4. Don't forget to _ _ the parking attendant for a receipt so we can validate it.
(A) tell (B) ask (C) talk (D) inquire

Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. The man _ _ said that deserves special attention.

(A) which (B) who (C) that (D) what

2. Mr. Frankenburg, _ _ grandfather established the company, will give a speech

at tomorrow's meeting.
(A) who (B) who's (C) whose ·(D) which

3. Tom, _ _ works in retail, has no interest in trying for a promotion.

(A) who (B) whom (C) that (D) which

4. She put her laptop in a place _ _ everyone would notice it.

(A) where (B) which (C) in what (D) to that

Text Completion

Choose the best word or phrase for each blank.

Dear Mr. Lynch,

The set of paintbrushes CD you ordered on June 20 has arrived in our store. Please come by
(A) which (B) what (C) whose (D) who

the store before July 15 to collect and pay for your order. Unfortunately, the paint that you
required is no longer available. Our supplier no longer stocks that brand. I @ for the
(A) sorry (B) apologize (C) regret (D) regretful

inconvenience.

Grammar Practice I 123

 1
Mini-Test

Choose the word or phrase that best completes the sentence. Ill Answer Key p.31

1. Gladstone Technology recently relocated to 5. Brice and Co. is the company that does the
Boston, _ _ is located not too far from New catering for all our _ _ ,
York City. (A) conferrals
(A) where (B) conversations
(B) what (C) citations
(C) which (D) conferences
(D) that

6. Tom is in charge of _ _ all business trips for

2. This is the computer company to _ _ I have everyone in the company.
applied for the position of programmer. (A) organizations
(A) what (B) to organize
(B) which (C) organizing
(C) who (D) organizational
(D) that

7. The president liked all the options, so he said

3. Please let my assistant know _ _ it would be we should choose _ _ we think is best.
best to contact you. (A) whichever
(A) that (B) whoever
(B) who (C) whenever
(C) what (D) however
(D) when

8. Nobody knew _ _ bag this was or why it was

4. This year's conference will take place in the area sitting in the conference room.
of the country _ _ ! grew up. (A) who
(A) where (B) whose
(B) in that (C) which
(C) with that (D) who's
(D) in where

124 I Chapter 2
9. It was my first boss _ _ taught me the 13. With no name on the package, the delivery
importance of time management. man was unsure _ _ to give the package to.
(A) whose
(B) who
(C) this
(A) for who
(B) whom
(C) for whom
li
(D) they (D) whose

10. We have an obligation to our customers to 14. Unfortunately, an employee erased the
make sure they know _ _ to use our database by _ _ ,
products correctly. (A) error
(A) why (B) mistake
(B) because (C) misprint
(C) which (D) misunderstanding
(D) how

15. The new project with the international tax

11. Marcus Allen is the person _ _ you must accountant we hired last month is not
speak to get the information you need. working out well.
(A) whom (A) that
(B) to whom (B) whose
(C) who (C) why
(D) to who (D) when

12. James is the one _ _ came up with the idea,

for the new advertising campaign.
(A) he's
(B) whose
(C) he
(D) who

Grammar Practice I 125

 , Mini-Test

Choose the best word or phrase for each blank. Answer Key p.31

refer to the following advertisement. II

Dazzle Design Studios creates performance-ready clothes for any kind of group. Whether you are a local
theater group, small choir, or professional dance company, our highly skilled costume designers are
_ _ _ to help make your vision a reality. . We have a close relationship with the staff at our
1. 2.

production factory and suppliers, care deeply about quality. This allows us to provide a wide
3.

variety of fabric and designs with a short turnaround. _ _ _ can be delivered within a few days, while
4.

larger orders can take just two weeks.

1. (A) available 3. (A) which

(B) good (B) who
(C) close (C) where
(D) recognized (D) whom

2. (A) All of our garments are made of 100% 4. (A) Samples

polyester. (B) Sample
(B) The outfits are dry-clean only. (C) Sampling
(C) You can pick up your order one week (D) Sampled
from today.
(D) Each outfit is handmade to make sure
the designs match your wishes exactly.

12~; I Chapter 2
 8 refer to the following letter. Ia

Dear Ms. Finklestein,

Thank you for coming in last week to interview with us. It was great to meet a talented individual such as
yourself. For this position, we received over 100 applications and interviewed about 20 people, _ _ __

resumes were filled with so much experience and possibility. We regret to ____ you that we have
5.
I!
6.

decided to go with another applicant instead. This was not an easy decision for us as everyone was well
qualified. However, we had to go with the person that we felt was best suited for the position.
We would like you to apply for another position that you might be interested in. Our sister
7.

company, Speed Opto Industries, is looking for an accountant at this time.----· Please visit their
8.

website and look over the details of the position. I hope that we can work together someday.

Charles Schuster
Hiring Manager

5. (A) who's 7. (A) invite

(B) who (B) to invite
(C) whose (C) inviting
(D) whom (D) invited

6. (A) inform 8. (A) We feel you would be a great match for

(B) file this position.
(C) detail (B) Everyone in the department must have
(D) say a degree in finance.
A letter will be sent later this week.
Your resume will remain on file with us
for 6 months.

Grammar Practice I 127

 Choose the word or phrase that best completes the sentence. riJ Answer Key p.32

1. The computer system is outdated and really 5. Mr. Oskar Allard was hoping _ _ this year,
needs _ _ sometime later this year. but once again he was not, so he has decided
(A) to update to resign.
(B) to be updated (A) to promote
(C) updated (B) promoting
(D) being updated (C) to be promoting
(D) to be promoted

2. Fiona Car Rentals asks that all customers _ _

up their rental cars before returning them to 6. Shortly after the _ _ speech, a small
the parking lot. reception will be held for the presenters.
(A) filling (A) closes
(B) fill (B) closed
(C) filled (C) closing
(D) to fill (D) close

3. We usually get updates from our branch offices 7. You must sign up for _ _ workshops at least
_ _ day, but this week nothing has come. three days in advance in order to reserve a
(A) the other place.
(B) any (A) these
(C) every other (B) every
(D) another (C) another
(D) each

4. _ _ in the industrial district, the plant is

closed to the public for safety reasons. 8. Two-thirds of the land we need _ _ available
(A) To locate for use immediately, and the rest will be ready
(B) Locating within six months.
(C) Located (A) are
(D) For locating (B) is
(C) is being
(D) are being

128 I Chapter 2
9. We are looking for a supplier to provide a 13. We ask staff to _ _ all free online resources
product that _ _ comparable in quality to before signing up for a paid corporate
our previous manufacturer's.
(A) has
(B) are
membership program.
(A) exhausting
(B) exhausted
I!
(C) is (C) exhaust ,
~
(D) have (D) exhaustive :;r
U1
I
en
;c
!II
<
iii'
10. After _ _ work on the electrical system, the 14. Neither the workers nor the supervisor _ _ E
rol
crew was asked to take a look at a problem in going to the conference this year due to the ~
N
the plumbing. high cost of air travel.
(A) to finish (A) are
(B) finish (B) am
(C) finished (C) is
(D) finishing (D) be

11. Those _ _ to get a chance to work for the 15. The chairman left the meeting _ _ because
company must submit their resume and a the company had made a larger profit than
completed application to a third-party recruiter. expected.
(A) hope (A) smiling
(B) hopes (B) smile
(C) hoped (C) smiled
(D) hoping (D) smiles

12. Three weeks _ _ the maximum vacation that

staff members are allowed to take.
(A) are
(B) is
(C) have
(D) has

Grammar Practice I 129

 r
Choose the best word or phras.e for each blank. Answer Key p.32

Dear Mr. Deston,

Thank you for your purchase from Falcon PC World. We do our best _ _ _ our orders are shipped as
16.

promptly as possible. If you are worried about the delivery time of your order, please note the following
information.

All delivery orders take at least 1 - 2 weeks to be packed and shipped. This is due to the for
17.

parts and the availability of certain parts. Shipping times _ _ _ on the method selected at checkout.
18.

An estimated delivery date is provided once payment is received.---· If your order is significantly
19.

delayed, please contact us right away. We will d~termine the reason for the delay and let you know.

Bob Girhart
Customer Service, Falcon PC World

16. (A) to ensure 18. (A) is depending

(B) ensuring (B) depended
(C) ensured (C) depends
(D) ensures (D) depend

17. (A) demand 19. (A) All orders are packed in secure boxes.
(B) decision (B) Insurance is included in every purchase.
(C) want (C) We accept all major credit cards.
(D) asking (D) Some orders can take longer.

130 I Chapter 2
 refer to the following advertisement. II

Live the Good Life at The Colton

The Colton is a thirty-story residential tower _ _ _ in the heart of up-and-coming Midtown. Midtown
20.

is quickly becoming one of the most unique areas in the city, with its new restaurant district and its trendy
nightlife.The Colton is situated just minutes from the New Hopeton Beach Park and has all the amenities
I!
you need nearby. All this, plus the new shopping mall next door, allows residents without a car.
21.

Each unit comes with a private green space outside the apartment to community gardens on
22.

the top of the building. The Colton apartment community participates in a city-wide initiative to increase
awareness of ~ity farming and self-sustainability, as well as helping to create a more intimate community.
---·Please see the building manager on the first floor for availability.
23.

20. (A) is located 22. (A) in addition

(B) is locating (B) not just
(C) located (C) however
(D) locating (D) furthermore

21. (A) lived 23. (A) Parking spots are not guaranteed to
(B) living every resident.
(C) to live (B) Residents get a discount at the nearby
(D) is living shopping center.
(C) Parties are held on the rooftop once a
month.
(D) Space for the Colton is limited and filling
up fast.

Gram.m.arPractice I 131
 Choose the word or phrase that best completes the sentence. 8 Answer Key p.32

1. Everyone is very happy that the new computer 5. We looked for three months to find a
system is _ _ to use than the old one. replacement part, and fortunately we were able
(A) easiest to find _ _ from an online retailer.
(B) easily (A) other
(C) easy (B) one
(D) easier (C) others
(D) the other

2. The annual safety drill will be this Friday; _ _

who are unable to attend must speak to their 6. We usually hold the conference in-house, but
supervisors. this time we used a hotel because we wanted
(A) those to do _ _ ,
(B)' they (A) something different
(C) them (B) different something
(D) these (C) somewhere different
(D) different somewhere

3. _ _ applicant is chosen, they must be willing

to start immediately upon accepting the offer. 7. Only _ _ employees volunteered to work
(A) Wherever the charity event next Saturday.
(B) However (A) a little
(C) Whichever (B) a few
(D) Whomever (C) every
(D) most

4. Mr. Schmidt has been working here just as

_ _ as the president of the company. 8. _ _ does the owner come to the staff
(A) longer meetings, unless there is a problem at the store.
(B) much longer (A) Rarely
(C) longest (B) Frequently
(D) long (C) Often
(D) Indeed

132 I Chapter 2
9. The cost of living in a big city like Tokyo is 13. Although he is _ _ than qualified for the
_ _ higher than that in a small rural town. position, we fear he might not fit in with the
(A) more
(B) far
(C) very
staff.
(A) greater
(B) good
I!
(D) many (C) less
(D) more

10. Of all the people in our department, Rash ida

speaks English the _ _, although she has 14. There is _ _ reason for us not to participate
never taken English lessons. in the conference next month.
(A) good (A) some
(B) well (B) any
(C) best (C) no
(D) better (D) not

11. We have _ _ choice in the matter; we must 15. The company is looking to build a _ _ office
act immediately before it is too late. block downtown to accommodate the growth
(A) not in company staffing.
(B) none (A) newest
(C) no (B) new
(D) never (C) news
(D) newer

12. Video conferencing is one of _ _ useful tools

we have for communicating with overseas
branches.
(A) more than
(B) most
(C) the most
(D) more

Grammar Practice I 133

 Choose the best word or phrase for each blank. Answer p.33

Summer Home Improvements Notice

With summer approachtng, many Walters Hill residents may be planning to renovate their homes or add
large , such as a pool, hot tub, or new shed. something as simple as installing lights
16. 17.

is perfectly fine, anything that requires digging or building of a covered structure requires a permit from
the local government. Too often, homeowners _ _ _ home improvement projects without realizing
18.

this, only to be fined by city hall.---· Before beginning any project, phone the Office of Urban
19.

Planning and ask if your project requires a permit or not. If so, simply go online to fill it out and pay
through the site. This $30 permit can save you hundreds in fines later. Our site also includes a list of
projects that require a permit, as well as safety requirements for each project. Visit our site at www.
waltershillurban.gov.

16. (A) project 18. (A) to begin

(B) fa,mily (B) began
(C) amenities (C) begins
(D) fixtures (D) begin

17. (A) While 19. (A) This is easily avoidable.

(B) However (B) We allow two projects per year.
(C) If (C) Always use a contractor.
(D) Yet (D) Insurance does not cover any injuries.

134 I Chapter 2
 refer to the following memo. Gl

Memo

To: All Sales and Reservations Staff

From: Bill Williamson, Creative Director
Re: New Summer Promotion
I!
Hello, everyone.

As we head into our busiest season, we are once again starting a new summer promotion event.
•
This year's theme is "Home Away From Home." We hope to see a .bigger increase in reservations
____ last summer. Last summer, we failed to meet our occupancy goals. _ _ __
20. 21. 22.

In an effort to meet this year's goals, we have created a competition for our Sales and Reservations
department. vye are looking for ideas to run during this event. comes up with the most
23.

successful idea will win an all-expenses-paid weeklong trip to New York City. We look forward to seeing
everyone's suggestions.

Thank you.

20. (A) than 22. (A) We invite those who failed to reapply
(B) for next year.
(C) to (B) This was due to the storms that hit the
(D) in area last year.
(C) All reservations must be made online.
(D) The promotion is running this week
21. (A) projecting only.
(B) projects
(C) projected
(D) project 23. (A) Whatever
(B) Whoever
(C) Whenever
(D) However

Grammar Practice I 135

 1
Theme Notes

Read the following passages, and focus on the main points. Use the to
sections as a guide.

E-mails and Letters

agenda OOOO<>O<>O<X>O<>O<>OOOOOOOOOOOO<>O<>OOOOOOO<X>OOOOOOOOOOOO<X>OOOO<X>O<>O<>OOOOOOOOOOO<>O<>O<>O<>O<>O<>OOOOOOO<>O<>OO<X>OOOOOO<X>OOO<X>OO<>O<>O<>O<>O<>OOO<X>

enclosed
Dear Shareholder,
input
invoice
Please find enclosed the agenda for the annual general meeting. We wish to take this time
issue
to remind shareholders that your attendance and input at the meeting is vital. We value
to contact
your opinions and encourage your participation. As a shareholder, you are eligible to vote
to inquire
on several key issues such as important transactions and shareholder stock options. For
your benefit, please make yourself available for this important meeting.

If you require further information, please do not hesitate to contact me.

Yours truly,

J.f1.~

- Who will attend this meeting? Shareholders of the companv

- What will happen at the meeting? Voting on kev issues
- What is the purpose of this letter? To encourage attendance at the meeting

Advertisements
annual
convenient
durable Travel-Lite Annual Spring Savings!
feature
The summer travel season is coming, so it's time for Travel-Lite's annual sale event! We are
quality
offering 25% off our three-piece luggage set. This is a $200 value for only $149.99. The
revolutionary
set features three attractive, durable suitcases in different sizes, each with wheels and
satisfaction
adjustable handles. Hurry and order now because free shipping is available for orders
warranty
received by May 31.
to ensure

And to ensure customer satisfaction, your Travel-Lite purchase includes a 60-day warranty.
If you are not satisfied with your luggage for any reason, return it for a full refund. Do not
miss this once-a-year opportunity to get quality luggage at an unbelievable price!

- Why is the sale going on now?

Because manvpeople will be taking trips soon
- What does the company offer for orders made by the end of May?
Free shipping
- What can customers do if they do not like the products?
Thev can return them for a full refund within 60 days.

138 I Chapter 3
 Office Memos and Notices
absence
announce
conference
MEMO 01 convention
inconvenience
To: Linda, James, Keiko, Fernanda, and Marc matter
From: Sonia urgent
Please note that I will be away for two weeks starting next Monday as I will be at the 01 to announce
Graphic Designers Association Convention for the first four days and then on vacation
for the rest. If you have any questions or concerns about our current projects during my
absence, Jacob will be taking over for me, so please direct all questions to him. If it is an
urgent matter, you can still contact me by voicemail or e-mail. I will be checking messages
daily during the convention and every other day after that. Have a great couple of weeks,
and I will see you all when I get back!
Sonia

What look for

- What will Sonia be away for? For a conference and vacation
- Who will take over for her? Jacob
"'~
-. What should you do if it is an emergency? Leave a message on her voicemail or e-mail t+
-.J
::c
(0
Q
a.
:;·
Articles and Reports &. Expressions c:Q
n
0
acquisition 3
~
(0
asset ::r
(0
::J
executive Ill
(5'
::J
potential
Not everyone knows how to As CEO, Solak says that customer " social media
cook, but almost everyone would like to feedback is key to the company's to found
make healthy, delicious meals at home. success. It is active on social media, to guide
That's why Alan Solak founded Starter where sub~cribers share praise, photos of to invest
Chef, Inc., the popular online meal their prepared meals, and suggestions for
service company, three years ago. improvement.
Twice a week, Starter Chef delivers "Our number-one goal is to make
to its subscribers' homes· all of the home cooking easier and more fun for
ingredients for cooking a nutritious meal our customers," Solak says. "That guides
for four, along with detailed recipes. everything we do."
Starter Chef is one of the fastest growing
online food services in the world. It is
now valued at $1.8 billion, with an
annual growth rate of over 400%.

- What do subscribers to Starter Chef receive?

Meal ingredients and recipes twice a week
- How do customers share their feedback?
On social media
- According to the CEO, what is the company's main goal?
To make home cooking easier and more fun for its customers

Reading Practice I 139

 &. Expressions Text Message and Instant Message Chains
department
" Human Resources (HR)
" to bother Irina Fuchs 10:13
to fill (something) out Hi, Marlon. Sorry to bother you, but I'm making the July schedule for our
" to take time off department. So, I'll need to know your vacation plans.

Marlon Garrett 10:14

I'm taking a few days off the first week of July, but I don't know the exact dates
offhand. Can I let you know by next week?

Irina Fuchs 10:15

Sure, and you'll need to submit the new vacation request form. Did you get one
from Human Resources?

Marlon Garrett 10:16

No, this is the first I've heard of it.

Irina Fuchs 10:17

OK, I'll e-mail it to you. You need to fill it out and send it to HR at least a week
before you take time off.

Marlon Garrett 10:17

Got it. Thanks for letting me know.

What to look for

- What does Irina need to know? Marlon's summer vacation plans
- When will Marlon take a vacation? In earlvJuly
- What will Irina e-mail to Marlon? The new vacation request form

140 I Chapter 3
 Forms 8.. Expressions

'" description
'" fee
Mercurv Cleaning '" invoice
'" quantity
m shipping and handling
DATE: 08/20/2017 INVOICE #:7129498 m subtotal
tax
total
BILL TO:

Company: Locke's Auto Repair

Name: Joel Nelson, Manager
Address: 330 65th St.
Tel: 1-885-487-7883

DESCRIPTION

Commercial cleaning service

QUANTITY

1
COST

$350.00
I!
Window cleaning 1 $120.00

Air duct cleaning 1 $100.00

SUBTOTAL $570.00

TAXES (5%) $28.50

LATE PAYMENT FEE $50.00

TOTAL DUE $648.50

What to look for

- How much does Mercury Cleaning charge to clean windows?
$720
- Where does Joel Nelson work?
At Locke's Auto Repair
- Why does Locke's Auto Repair have to pay an extra $50?
It's a late fee. I Because thev are late paving their bill

ReadingPractice I 141
 , Mini-Tests

E-mails and Letters

refer to the following letter. S

r------------------ -----------------------------------------------------------------------------------------------------
1
I
I

j Big Crate Shipping

I

J 29 Market Street, Box 68,

Trenton, NJ 08625-0080
USA
Tel: 1-800-845-845
Fax: 221-845-777

Singh Apparels
Post Office Box 924,
Ludhiana 141003
India

Dear Mr. Singh,

Please find enclosed an invoice for your order of May 16th. We regret the delay in your shipment. Our.
cargo was held up by customs for much longer than expected, so our international shipments were
delayed beyond our control. As such, we have couriered your shipment to you at no extra cost and
hope that our delays have not caused you too much inconvenience. As further compensation, weare
offering you a 10% discount on your next order of $1,500 or more. Once again, we apologize for the
delay and hope to do business with you again in the very near future.

Sincerely,

c;~~
International Sales Manager

1. What is the purpose of this letter? 2. What will the company do for Mr. Singh?
(A) To notify Mr. Singh of a future shipment (A) Ship his cargo internationally
(B) To apologize for a delay in processing (B) Pay for duties at customs
(C) To explain the extra costs for shipping (C) Do business with him again
(D) To remind Mr. Singh to pay his bill (D) Expedite his shipment for free

142 I Chapter 3
 refer to the following letter. S

Dear Mr. Reeves,

[1] Thank you for being a Movie Guide print subscriber. [2] As you know, Movie Guide is the
nation's number-one source for movie news, reviews, and interviews with your favorite stars,
directors, and screenwriters.

[3] Fortunately, it's easy to renew for either the print or the digital edition of our magazine. [4]

PRINT SUBSCRIPTION
* In-depth reporting on the movie industry, with exclusive behind-the-scenes interviews
* Delivered to your home every month
* Only $49.99 for twelve monthly issues
* TO RENEW: Fill out the enclosed form and mail it to us at no cost OR renew online at
wermovieg u ide. comjsu bscribe.

DIGITAL SUBSCRIPTION
* Earlier onpne access to all the same content as in the print edition "1:1

* Only $49.99 for one-year access ....~

-.J
:c
* TO SUBSCRIBE: Go to wermovieguide.comjsubscribe. Ill
Q
a.
::;·
co
In addition, if you renew within 30 days, you will receive twelve issues of our new sister n
0
3
publication, TV Monthly, absolutely free. So don't wait-hurry and renew your subscription "'0
iti
::r
today! Ill
::J
VI
o·
::J

Sincerely,

Catherine Hockey
Circulation Director

3. What is the main purpose of this letter? 5. In which of the positions marked [1 ], [2], [3],
(A) To advertise a new magazine and [4] does the following sentence best
(B) To notify a subscriber of a past-due bill belong?
(C) To announce the launch of a website "Your annual subscription expires in October
(D) To persuade a subscriber to renew 2017."
(A) [1]
(B) [2]
4. What can the recipient of the letter get at
(C) [3]
cost?
(D) [4]
{A) Access to online content
(B) An issue of Movie Guide
(C) Home delivery of Movie Guide 6. The word "renew" in paragraph 5, line 1, is
(D) A year's subscription to another closet in meaning to
magazine
(A) react
(B) re-register
(C) renovate
(D) regenerate

Reading Practice I 143

 refer to the following e-mail. IJ

TO: [email protected]

FROM: [email protected]

DATE: May 18, 2017 at 2:13p.m.

SUBJECT: Re: Request for estimate

Dear Ms. Baez,

Thank you for your inquiry. We at Paradise Landscaping have been striving for the past ten
years to become the most popular commercial landscaping firm in this area. As a family-owned
business, we pride ourselves on our personal service and will work tirelessly to ensure that you I!!
are satisfied with our work.

Below is a preliminary estimate based on the information you provided in your e-mail.

Cost per unit Quantity Amount

Tree removal $200 3 $600
Landscape design consultation $50 $50
Landscape design $1,500 $1,500
Sprinkler system, including installation $2,800 $2,800
TOTAL $4,950
Please note that this estimate does not include the cost of trees, plants, and other materials,
which you will choose after your consultation with one of our designers. To schedule your
consultation, please call or e-mail us at your earliest convenience. After that, we will be able to
provide you with a complete estimate. We look forward to hearing from you.

Sincerely,

C. Corbett
Sales Director, Paradise Landscaping

7. How much does it cost to have one tree 9. What should Maria Baez do after receiving
removed? this e-mail?
(A) $600 (A) Schedule a consultation with a designer
(B) $300 (B) Purchase plants and other materials
(C) $200 (C) Notify the company when to begin work
(D) $50 (D) Send a payment of $4,950 to the
company

8. What is probably true about Maria Baez?

(A) She hopes to get a job with Paradise
Landscaping.
(B) She has purchased services from
Paradise Landscaping befor~.
(C) She is seeking landscaping services for
her business.
(D) She is a landscape design expert.

144 I Chapter 3
 0 1 refer to the following e-mail. a

To: I Randall Jones, Alpha Stationery Supplies <[email protected]>

From: Leslie Yamamoto, Corporate Office Manager <yamamoto@ hotnet.com>
Re:

Dear Mr. Jones,

My name is Leslie Yamamoto. As corporate office manager, I am responsible for

ordering all the office supplies for our five branch offices as well as the head office. Our
contract with our previous office supply company has ended, and as I was unhappy
with their service, I am now looking for a new supplier. The last company had issues
with keeping large enough quantities of catalog items in stock. Therefore, I am looking
for a company that has a reliable source of inventory to meet our needs. I would very
"0
much like to set up a time for us to meet so that we can discuss details about what your ....~
-.I

company can and is willing to offer. Please call me at (360) 213-5555 to schedule an ::0
to
0
Q.
appointment at your earliest convenience. :r
co
n
0
3
"'0
Thank you, iil
=r
to
::J
Ill
o·
::J
Leslie Yamamoto
Corporate Office Manager

10. What is the purpose of this e-mail? 12. What does Leslie Yamamoto ask Randall
(A) To get advice on supplies Jones to do?
(B) To complain about poor service (A) Get in touch by phone
(C) To arrange a meeting (B) Describe his company's inventory
(D) To ask about products (C) E-mail a product catalog
(D) Send a shipment of office supplies

11. What was the problem with the previous

supplier?
(A) They were late with most of their
shipments.
(B) They did not always have enough of
some items.
(C) They did not fulfill the terms of the
contract.
(D) They were unwilling to supply ,
Yamamoto's company.

Reading Practice I 145

 1 refer to the following e-mails. a
,;c c<c,', ' / 'C: < ' •'' ,'.,

TO: Customer Service <[email protected]>

FROM: Mitchell Smith <[email protected]>

DATE: February 23

SUBJECT: Order complaint

A.
To whom it may concern, ,.......,

Two weeks ago, I ordered a "Spring Blooms" bouquet from your website, to be delivered to
my wife on her birthday, February 21st. I also ordered a box of chocolates and a card. Not only
did the flowers arrive a day late, but they were in terrible condition. Some of the stems were I!!
broken, and most of the flowers had already started to wilt and turn brown. Furthermore, the
.......,
chocolates and the card were missing entirely.

This was very disappointing since I am a longtime customer of yours and have had only good
experiences until now. I believe I should get a full refund in the amount of $46.50. I'm
attachiqg my e-mail receipt and a photo of the flowers just after they arrived.

Regards,

Mitchell Smith
T

To: Mitchell Smith <[email protected]>

Customer Service <[email protected]>
February 24

Dear Mr. Smith,

Thank you for your e-mail. I'm very sorry about the late delivery and for the poor condition of
the flowers. Many of our shipments were delayed and damaged this past week due to
snowstorms and extreme temperatures. The failure to include the card and chocolates,
however, seems to have been simply an oversight.
We are happy to refund the full amount, which will be credited to the card you used for
payment. This will be done within five business days. We'd also like to offer you a gift coupon
in the amount of $25 toward your next order. To redeem the coupon, please enter the code
EXPRESSFREE when you make your next purchase on our site.
Again, we at Flower Express sincerely apologize. Thank you for your understanding and your
continued ousiness.

All the best,

Jay Tanaka, Customer Service Representative
FlowerExpress.com

146 I Chapter 3
13. What is the purpose of Mitchell Smith's 16. What does Jay Tanaka promise Mitchell
e-mail? Smith?
(A) To request a replacement for damaged (A) A payment to his credit card account
goods (B) A free card and chocolates
(B) To reorder a product that was not (C) A shipment free of charge
delivered (D) A cash refund
(C) To complain about being overcharged
(D) To demand a refund for an order
17. How can Mitchell Smith receive an extra
$25?
14. Which is true about Mitchell Smith? (A) By calling a customer service
(A) He did not order a card. representative
(B) He ordered flowers to be delivered. (B) By visiting a Flower Express store
(C) He has no proof that the flowers were (C) By typing a code when ordering online

li
damaged. (D) By sending the flowers back
(D) He recently made his first Flower
Express order.

15. What reason does Jay Tanaka give for the ::0
ro
problem? Q
Q.
s·
cc
(A) Severe weather n
0
3
(B) Lack of payment "0
iil::r
(C) A mistake by Mitchell Smith ro
:::l
Ill
(D) An unusual number of orders o·:::l

Reading Practice I 147

 refer to the following e-mail and information. a

To: I Jane Adams <[email protected]>

From:

Re:
Date:

Hi, Jane.

Congratulations again on your promotion! As I'm sure you know, your new position
will involve traveling to Latin America frequently and working closely with our clients
there. I recall your saying that you studied Spanish in college but haven't used it in a
while. It would be a great idea to brush up on your Spanish skills so that you can speak
to our clients in their own language.

I'm attaching information about classes at the Foreign Language Institute and strongly
recommend that you take one this fall. It looks like there are classes outside of working
hours, which would obviously be preferable. And of course, the company will pay the
fees. Please let me know when you've registered-! think you have to do it soon.

Michael

FOREIGN LANGUAGE INSTITUTE: SPANISH CLASSES

Conversational Spanish I (Beginner) Spanish for Reading I (Beginner)

Section A: Wed., Fri. 9:00- 10:00 a.m. Section A: Wed., Fri. 9:00 - 10:00 a.m.
Section B: Tue., Thu. 7:00- 9:00 p.m. Section B: Tue., Thu. 7:00- 9:00 p.m.

Conversational Spanish II (Intermediate) Spanish for Reading II (Intermediate)

Section A: Wed., Fri. 7:00 - 9:00 p.m. Section A: Wed., Fri. 9:00- 10:00 a.m.
Section B: Tue., Thu. 9:00- 10:00 a.m. Section B: Tue., Thu. 12:00- 2:00 p.m.

• All classes meet twice a week for three months.

• Fee for one-hour classes: $250
• Fee for two-hour classes: $450
• Materials for conversation classes: $15; materials for reading classes: $30
• SPRING TERM: 03/10- 06/10 (Please register by 03/01.)
• FALL TERM: 09/10 - 12/10 (Please register by 09/01.)
Call or register online at fli.edu/spanish

148 I Chapter 3
18. Which class will Jane most likely take? 21. By what date must Jane Adams register
(A) Conversational Spanish I, section B for the class?
(B) Conversational Spanish II, section A (A) 03/01
(C) Spanish for Reading I, section A (B) 03/10
(D) Spanish for Reading II, section B (C) 09/10
(D) 09/01

19. In the e-mail, the word "recall" in paragraph 1,

line 3, is closest in meaning to 22. Which is NOT true about Spanish for
(A) suggest Reading II, section B?
(B) contact (A) It is for intermediate students.
(C) withdraw (B) It is a two-hour class.
(D) remember '(C) It requires materials costing $15.
(D) It meets two days a week.

20. Who most likely is Michael?

(A)
(B)
Jane's college friend
Jane's employee
II
"tl
(C) Jane's teacher 1:1
:+
'-.I
(D) Jane's boss ::0
ro
0
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Reading Practice I 149

 refer to the following article and e-mail. II

Bike and Auto Family Fest Set to Begin

If you're looking for a fun way to spend a weekend afternoon, you might want to check out the
third annual Bike and Auto Family Fest, which opens this Saturday.

The non-profit organization Bikes 4 Kids joined with the bike retailer Speed Cycle and several
local auto dealers to create the annual event. Bring your whole family to the County Fairgrounds
for a fun-filled time. There will be numerous exhibits of cool cars, trucks, and bikes-some of
which you can even test-drive. And if you're not into machines, the event includes carnival
games, hamburger and hot dog trucks, and concerts by local bands to keep you entertained.

The Bike and Auto Family Fest will be held on the next three Saturdays and Sundays from
12:00 p.m. to 6:00 p.m. Tickets are $6 for adults and $3 for kids. Donations are also welcome.
All proceeds will go to charitable programs that provide bicycles, mentoring, and education for
children in need.

DATES: July 22, 23, 29, 30 and August 5, 6

TO: Tony Rizzo <[email protected]>

FROM: Anita Lester <[email protected]>
RE: Mr. Chapman's visit
DATE: July 19

Hi, Tony.

I saw the attached article and thought of lan Chapman's upcoming visit. He arrives on the 1st
and will have his wife and son with him, right? I know you and he will be busy working on
your presentation for the conference during the week/ but you said that he'd like to do
something with his family on Saturday before flying out on Sunday. The Bike and Auto Fest
seems perfect, so it might be worth mentioning it to him.

Anita

150 I Chapter 3
23. What is the article mainly about? 26. Why is Anita writing the e-mail?
(A) A special sale on cars (A) To remind Tony Rizzo about a visitor's
(B) A new children's charity arrival
(C) A local festival taking place soon (B) To invite Tony Rizzo to a special event
(D) A successful recent charity event (C) To ask permission to attend an event
(D) To suggest an activity for a visitor

24. Which is NOT included in the event?

(A) Food 27. When will Mr. Chapman most likely attend
(B) Live music the event?
(C) Autos on display (A) July 23
(D) Bikes for sale (B) July 30
(C) August 5
(D) August 6

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25. Which is true about the event?
(A) It takes place over several weekends.
(B) It raises money for the County
Fairgrounds. "tJ
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(C) It does not accept donations. ;::!.

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(D) It does not charge for admission. ;:c
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ReadingPractice I 151
 Advertisements Answer Key p.33

refer to the following advertisement. a

Grand Opening

The Art Shoppe, Europe's biggest and most exciting art supply superstore, is opening a new location
in the downtown area. To celebrate this grand opening, all six Art Shoppe stores are having a "Buy
One, Get One Half Off" sale from June 5 to June 7. What does this mean for you? It means savings,
savings, and more savings!

Buy one fantastic oil painting, and receive another one at half price. If you can't decide between a
beautiful landscape painting or a portrait, no need to choose-get them both. We offer landscapes,
portraits, still-life, modern, classical, rococo, and cubist paintings in all styles, all sizes, and all shapes.
Buy one, get one half off!

The downtown Art Shoppe will offer painting classes for all levels, novice
through expert, on Wednesd~y evenings from 6:00 p.m. to 8:00 p.m. So join us,
and find out what everyone is already talking about-The Art Shoppe!

Note: Offer does not apply to watercolors.

1. What is the purpose of this advertisement? 2. Which is true about the sale?
(A) To notify customers of new art classes (A) It lasts for one day.
(B) To announce a special discount (B) It offers 50% off all purchases.
(C) To invite people to a new store (C) It includes discounts on classes.
(D) To inform customers of a new service (D) It excludes some store items.

152 I Chapter 3
DOI!!:'ll'm.n.~'IIEE 3 - refer to the following advertisement. Gl

·Book next year's winter beach uacation early

and. saue up to flO%!
Plan your winter escape in advance, and enjoy great savings to top sun-drenched destinations like
the Dominican Republic, Jamaica, and more. We have deals on a full range of hotels to fit all
budgets, from shoestring to champagne!

Stay at the two-and-a-half-star Grand Bahamas Resort and Spa for as little as $42 per night! Stay
at the five-star Punta Cana Beachside Hotel for only $92 per night! We guarantee the lowest
prices, and if your vacation package goes down in price before you leave, we will refund you the lfw
difference! Not only will you have the best vacation ever, you'll enjoy the knowledge that you are ·~

paying the lowest possible price!

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3. What is being advertised? 4. Which is NOT mentioned in the

(A) A resort in the Bahamas advertisement?
(B) Flights to popular destinations (A) The locations of the hotels
(C) A complete vacation package (B) The cost of airfare
(D) Low prices on hotel stays (C) A refund in case of a price change
(D) Names of resorts

Reading Practice I 153

 Administrative Assistant

About the Job

Are you an administrative assistant who wants to work with a large, reputable company? If so, you
won't want to miss out on this outstanding opportunity to work for Snowflake Entertainment! [ 1]
For over thirty years, Snowflake Entertainment has produced innovative and popular computer
games. We are consistently ranked among the world's best-selling gaming companies.

Responsibilities
[2] Responsibilities include answering calls, interviewing customers to document complaints,
interacting with game designers and other staff members to ensure smooth operation, and providing
additional support as required. [3]

Qualifications
Candidates should have a minimum of three years' experience, possess strong organizational and
communication skills, be fluent in English, hold a university degree, have excellent customer service
skills, and be a multitasker. [ 4]

Please e-mail resume with cover letter and salary expectation to: Min-Jung Kim, Personnel Director,
at [email protected]

5. What is suggested about Snowflake 7. In which of the positions marked [1 ], [2], [3],
Entertainment? and [4] does the following sentence best
(A) It was founded recently. belong?
(B) It is seeking game designers. "A strong knowledge of video games is not
(C) It is expanding to more countries. necessary but is a plus:'
(D) It is a leader in its industry.
(A) [1]
(B) [2]
[3]
6. What does the advertised job involve?
(D) [4]
(A) Testing computer games
(B) Making sales presentations
(C) Responding to customer concerns
(D) Training new staff members

154 I Chapter 3
 - 10 refer to the following advertisement.

Allegro: All Your Favorite Music in One Place!

Allegro-music.com makes it easy to find the right music at any time and on any device-on your
computer, tablet, smart TV, or phone. Our library includes more than 25 million songs and is
growing every day. It features the world's best music of every genre, from hip-hop to rock to
classical. Browse our selection by artist, song title, album, or genre. Creating a guest account is
absolutely free. Just choose an 10 and password and begin streaming music immediately.

If you upgrade to our premium service for just $8.99 per month (only $4.99 for students!], you
can enjoy your music without advertisements. Premium subscribers can download music for
offline listening-no Internet connection needed. You can also create and share song collections
on social media.

Not sure if you want to subscribe? We're so sure that you'lllove Allegro Premium we're offering .,
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a 30-day trial at a cost of only $1. And be sure to recommend Allegro Premium to friends and ......
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8. What is being advertised? 10. The word "enter" in paragraph 3, line 3, is

(A) A new music news website closest in meaning to
(B) A music streaming service (A) type
(C) A sale on music downloads (B) arrive
(D) A music store's opening (C) access
(D) connect

9. What is suggested about users with guest

accounts?
(A) They see ads on the site.
(B) They can use the site when offline.
They cannot access the whole library.
They have pay more than $8.99 a
month.

Reading Practice I 155

 ~ •
WANTED: Part-time payroll support worker to fill one-year contract covering for maternity
leave. The ideal candidate will be highly detail-oriented, organized, and dependable, and will
possess excellent verbal and written communication skills.

Job Description
As a payroll support specialist, you will be:
• assisting with the processing of biweekly payroll
• remitting payroll taxes
• calculating overtime, vacation pay, and severance pay
• helping fellow employees with payroll questions and concerns
• performing other assigned tasks when needed

Qualifications
Candidates must:
• have a high-school diploma
• have a minimum of one year's experience in payroll and knowledge of automated
payroll systems and software
• understand government requirements with regard to remitting payroll taxes
• be able to maintain the highest level of confidentiality

Kindly e-mail your cover letter, resume, and at least three references to
[email protected]. (Subject: Job ID #7244) Or apply online.

To: I Linda Walters <[email protected]>

From: I Tina Rodriguez <[email protected]>
Subject: ·1 Job ID #7244

Dear Ms. Walters,

I recently saw your ad for the part-time payroll support position on Alljobs.com. I am
writing to formally apply the position.
I am a recent graduate ACE C\ r' r' Ly College with a major in accounting. I must
acknowledge that I do not have the one year of work experience that you are asking for,
but I graduated at the top of my class. I therefore feel that I am ready and able to step
into the position. I am willing to work hard and prove that I am capable.
Please feel free to call me at your earliest convenience to arrange an interview. Thank
you in advance for your kind attention.
Sincerely,
Tina Rodriguez

156 I Chapter 3
11. What does the job involve? 14. Which qualification does Ms. Rodriguez
(A) Receiving taxes from staff mention?
(B) Calculating maternity leave (A) Many years of experience
(C) Supporting the payroll department (B) An accounting degree
(D) Completing grant applications (C) A strong desire to advance
(D) Excellent interview skills

12. Which is a requirement for the position?

(A) A university degree 15. In the e-mail, the word "acknowledge" in
(B) Availability for full-time work paragraph 2, line 2, is closest in meaning to
(C) Knowledge of government tax rules (A) discover
(D) Completion of company business (B) insist
training (C) regret
(D) admit

13. Where was the advertisement posted?

(A) On a website
(B) In the newspaper
(C) On a bulletin board
(D) In a trade magazine ::c
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Reading Practice I 157

 1 - refer to the following catalog and order form.

0 Eco Uniforms, Inc. Spring Catalog

0 Eco Uniforms makes attractive, high-quality, and environmentally-friendly uniforms for the
0 food service industry.

Chef Coats Item No. 8990 ............................................................................................ $45.00

0 ..···.···•
50% organic cotton, 50% recycled polyester; long sleeves, ten buttons ··

0 Unisex sizes: S, M, L, XL
Colors: white, navy blue, black
0
Chef Pants Item No. 8560 ............................................................................................. $40.00
0 100% organic cotton; right back pocket and key holder
Unisex sizes: XS, S, M, L, XL
0 Color: black ..
0 Men's and Women's Knit Shirts Item No. 3487 ...................................................... $25.00
100% organic cotton; short sleeves, three-button collar
0
Men's sizes: S, M, L, XL
0 Women's sizes: S, M, L, XL :<

Colors: black, navy blue, red, green, white ....

0
Aprons Item No. 4302 ..................................................................................................... $15.00
0 100% recycled polyester; extra-long ties, three pockets
One size fits all
0 Colors: black, white
..

Date: April ltth~ 2-01<6 Order Form

Description Item No. Size Quantity Color Price

Ghef Go lilts <6990 L 2- whrte $90
knrt 34<61 I qreen $2-5
Ghef <6560 2- $<60
Apron-S 4302- - 3 .b\£AG~ $45
SUBTOTAL $2-40.00
<Standard Shipping & Handling>
SHIPPING $0.00
Standard shipping (1 0-15 business days): $10
Expedited shipping (5-1 0 business days): $1 5 TOTAL $2-40.00
Rush shipping (2-3 business days): $25

Free rush shipping on your first order and on all orders over $750

1 58 I Chapter 3
16. For whom is the catalog most likely 19. Which is the customer NOT ordering?
intended? (A) Black aprons
(A) Beginner cooks (B) A green knit shirt
(B) Organic food shoppers (C) Large chef coats
(C) Company executives (D) Large chef pants
(D) Restaurant owners

20. How much will the customer pay for

17. What is indicated about the chef pants? shipping?
(A) They are made of polyester. (A) $0
(B) They do not come in men's and women's (B) $10
sizes. (C) $15
(C) They do not have any pockets. (D) $25
(D) They are made from recycled material.

18. Which item comes in five colors?

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Reading Practice I 159

 refer to the following advertisement and e-mails. a
TOTAL DEFENSE Antivirus Software
Computer viruses and other cyberattacks can slow down your computer, delete your files, and
even steal your private data. Protect your computers with award-winning TOTAL DEFENSE, an
industry leader for the 10 years since we started. And to celebrate our 1Oth birthday, we are
offering our lowest prices ever from July 15-30. Whether for your home or business, TOTAL
DEFENSE provides cost-effective protection to keep your files safe and your system running
smoothly.
Compare features and choose the option that best meets your needs, or e-mail us at
[email protected].

$400 ~ $70 $89~ $50 $69-+ $40

SUPER PRO PACKAGE PRO PACKAGE BASIC PACKAGE
up to 25 PCs upto10PCs up to 5 PCs
Virus/Adware/Spyware protection .I .I .I
Phishing scam protection .I .I .I
Identity protection for online purchases .I .I .I
Firewall .I .I .I
System boost to speed up performance .I .I
Parental advisor for kids' online safety .I .I
60-day money-back guarantee .I
24-hour technical support by phone .I

To: customer [email protected]

From: Mina Wong <[email protected]>

Subject: Best for older systems?

Date: July 25

Hello,

lfm looking to install new antivirus software for my small business and would like to take ~
advantage of your sale. There are five computers on my network, two of them laptops without
much power. Lately theyfve been slowing down and crashing frequently. Actually! lfm not sure !!
if the problem is malware or if the computers are just getting too old (three to five years), as
well as running out of drive space.

My question is: Which version of your software would you recommend? I'd like to get the
Super Pro package because of the extra features, but I'm worried it might use up a lot of
resources on my fairly old and slow computers.

Thank you,

Mina Wong

160 I Chapter 3
 Mina Wong <[email protected]>
[email protected]
~u1rue~ct: Re: Best for older systems?
July 25

Hello, Ms. Wong.

Unfortunately, I think you're right about the Super Pro package. It's a very powerful program
that does not always function on older and less powerful devices. Luckily, our lowest-cost
package is a "light" program that uses very little of the system resources. I'm sure you'll find it
sufficient for your current security needs. (Be sure to order by the end of the month!) Later,
once you've replaced your old PCs, I'd recommend switching to our more powerful Super Pro

I!
package.

Please let me know if there's anything else I can help you with.

Best, ::"....
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21. Which feature is only included in the most 24. How much will Mina Wong probably spend? :;:,

expensive software package? (A) $100

(A) An improvement in computer speed (B) $70
(B) A refund within two months (C) $50
(C) Protection for children (D) $40
(D) Identity theft prevention

25. In Jim Kinney's e-mail, the word "sufficient" in

22. What is the purpose of Mina Wong's e-mail? paragraph 1, line 4, is closest in meaning to
(A) To order a new computer (A) fast
(B) To request advice on a purchase (B) correct
(C) To ask for help fixing her computers (C) enough
(D) To complain about a product (D) thorough

23. When does Jim Kinney recommend that

Mina Wong buy the Super Pro software?
(A) After testing it
(B) After the sale begins
(C) After having her PCs fixed
(D) After getting new computers

Reading Practice I 161

 Office Memos and Notices Answer Key p.33

........ ~1 ' ........... 1 - refer to the following memo. a

MEMO
Hello, everyone.

I have recently noticed that there has been an increase in reimbursement daim forms being
handed in without receipts. Some of you have been adding notes explaining what you are to
be reimbursed for, but unfortunately I cannot accept them. The policy is that if you do not have
a receipt, you will not be reimbursed for your expense-no exceptions.

I have also noticed that not all the forms are being filled in correctly. Please make sure to fill in
your e'mployee number as well as the type of purchase. This will make processing your claim
much easier and therefore faster. So please, in the future, keep ahold of your receipts, and fill
in the form completely.

Eileen Montgomery
Accounting Manager

1. What is the purpose of this memo? 2. What should employees do to cla'im

(A) To issue reimbursement forms reimbursements?
(B) To give receipts back to employees (A) Keep all receipts if they want reimbursement
(C) To remind staff to follow procedures (B) Fill out the top half of the reimbursement
(D) To outline a new company policy form
(C) Make a copy of their reimbursement forms
(D) Process their receipts before handing them
in

162 I Chapter 3
 refer to the following notice. a

NOTICE TO RESIDENTS OF GRIFFITH APARTMENTS

May 18
RE: Fire alarms

As longtime residents know, there have been occasional false fire alarms in this building
over the past few years. However, the last incident, on May 8, was not a false alarm.
There was, in fact, a small fire on the fourth floor. The firefighters who responded
expressed concern that so few residents actually left the building in response to the
alarm.

Therefore, we'd like to remind you that whenever a fire alarm sounds, you MUST
immediately vacate the building using the stairs and remain outside until firefighters
announce that it is safe to return. Also, if you have a disability and would require
I!
assista~ce getting down the stairs in such an emergency, please let us know by e-mail "!\l,.,.
as soon as possible at [email protected]. We will keep a list of names and unit -..!

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Griffith Apartments

3. What problem is mentioned in the notice? 4. What does the management plan to make a
(A) There have been too many false fire list of?
alarms. (A) People who need help evacuating
(B) Tenants did not exit during a fire alarm. (B) E-mail addresses of residents
(C) Some residents were injured in a fire. (C) Emergency phone numbers
(D) Firefighters responded too slowly to a (D) Safe places to go in a fire
fire.

Reading Practice I 163

 refer to the following notice. GIJ

Attention: Public Notice

So that we can serve you better, Bay Avenue Metro Station will be closed from June 13 to June 20
for major renovations. New arrival and departure screens, a state-of-the-art communications
system, and LED lighting will be installed, among many other improvements.

Please be prepared to take alternative means of transportation during that time. There will be a
free shuttle bus service from Bay Avenue Station's east entrance to Woodland Station, which will
remain operating. Note that due to extra crowding at other stations during the shutdown, as well
as heavier-than-usual traffic due to construction on Bay Avenue, commuters should allow for an
additional 15-30 minutes to get to their destinations, especially during peak hours.

This will be the first in a series of station shutdowns as the City Transit Authority upgrades the city's
busiest subway line. We will keep you informed, and we apologize for any inconvenience.

City Transit Authority

5. What is the notice mainly about? 7. What are people advised to do?
(A) Delays in train arrivals (A) Avoid traveling during peak hours
(B) The progress of ongoing repairs (B) Walk to a station nearby
'(C) A temporary station shutdown (C) Park their cars on Bay Avenue
(D) Construction of a new train line (D) Leave extra time for their commutes

6. Which is indicated about the City Transit

Authority?
(A) It is closing Woodland Station next.
(B) It is providing bus service at no cost.
(C) It has serious passenger safety concerns.
(D) It has no plans for further upgrades.

164 I Chapter 3
 refer to the following memo. a
You rHomeDecorator.com

MEMO
To: All YourHomeDecorator.com staff
From: Hector Contreras, IT Department Head
Re: New data center

As you may know, because of our company's rapid growth, we have been building a new data
center to host our intranet, databases, and business applications. [1] Today I am pleased to
announce that the facility will be up and running this Thursday, November 6. The superior
processing power of the new data center will greatly improve the performance, security, and
reliability of the website as well as our intranet. [2] li
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However, 'migrating all of our data to the new equipment will involve briefly taking the entire ~
....
system offline. [3] The process will begin on Thursday at 3:00 p.m., so employees (other than """
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before 9:00 the following morning so that the workday can proceed as usual. However, we n
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will notify you if that changes. If you have any questions or concerns, please direct them to "0
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8. What is the purpose of the memo? 10. In which of the positions marked [1 ], [2], [3],
(A) To inform coworkers about a new data and [4] does the following sentence best
center and its effects belong?
(B) To notify customers of a disruption in "We have already notified our customers
service about this disruption:'
(C) To invite coworkers and customers to a
(A) [1]
special event
(B) [2]
(D) To seek employee input on a data center
(C) [3]
(D) [4]

9. What will happen on Thursday, November 6?

(A) The company website will become
unavailable.
(B) The whole staff will visit the data center.
(C) The IT staff will meet with customers.
(D) IT employees will be allowed to leave
work early.

Reading Practice I 165

 refer to the following notice and e-mail. II

NOTICE

Attention, all staff members.

Sometime between January 10 and 25, there will be a surprise inspection from the government
agency that is responsible for worker health and safety. We must be ready at any time for this visit.
We ask that all employees make sure to tidy up their stations and to keep their sections of the
conveyor belt spotlessly clean. Please also make sure that all clutter is cleared away from around
all machinery. If you have any extra parts that you are hoarding, please return unused and
unnecessary parts to the warehouse.

Thank you for your cooperation.

To: Chris Horton, Production Manager <[email protected]>

From: Greg Hamilton, Factory Floor Manager <[email protected]>

Subject: Upcoming inspection and productivity

Date: January 15

Dear Chris,

Please be advised that, due to the upcoming surprise inspection, the floor staff has been
spending extra time cleaning. Because more time is being spent on cleanup, productivity has
dropped by 5%, and I predict that this will continue until after the inspection, which could still
be ten days away. I believe that January production quotas should be lowered in order to
maintain the exceptional standard of safety that the staff has achieved so far. Once the
inspection is over, we can then return productivity back to the standards we are used to.

Regards,

Greg Hamilton

166 I Chapter 3
11. What is the notice mainly about? 14. What problem is the upcoming event
(A) A government meeting causing?
(B) A visit by a government official (A) Employees are working longer hours.
(C) A new cleaning crew (B) Workers are producing less.
(D) A production manager visit (C) Workstations are becoming messy.
(D) Staff members are being injured.

12. What are workers asked to do?

(A) Increase their productivity 15. What solution is offered?
(B) Help organize the warehouse (A) Improving standards of safety
(C) Clean up the air in the factory (B) Increasing the conveyor belt speed
(D) Keep their work areas clean and neat (C) Temporarily reducing quotas
(D) Requesting to postpone the inspection

I!
13. What is implied about the inspection?
(A) It had not occurred by January 15.
(B) It was requested by Greg Hamilton.
(C) It will be rescheduled for later in the
year.
(D) It was completed and went badly.

Reading Practice I 167

 refer to the following memo, partial agenda, and e-mail. 1D

MEMO
Date: March 16
RE: Travel expenses

A great deal of employee travel is scheduled for the coming weeks. Therefore, the accounting
department would like to clarify company policy regarding reimbursement for hotel stays and per
diem.

Hotels: Our support staff are instructed to book and pre-pay hotel rooms for employees within a
standard price limit, which depends on the city and the season of travel. For example, the limit for
this month's MBA convention in Springfield is $200 per night. If you wish to reserve a more expensive
hotel, you must pay the difference yourself.

Per diem: Per diem is meant to cover food and other small expenses while traveling. It is a fixed
amount' per day and varies according to the city. For one-day trips with no overnight stay,
employees receive 75% of the standard per diem. For example, here are the per diem amounts for
a trip to Springfield:
Standard per diem: $80 per day
One-day trip (no overnight stay): $60

If you have any questions, please don't hesitate to ask.

Alana Cahill
Accounting Manager

Springfield MBA Convention, March 26-27

Cooper Expo Center, Springfield
AGENDA
Saturday, March 27

Time location Session

9:00 a.m. - 10:30 a.m. Gold Room Legal Panel Discussion
10:45 a.m. - 12:00 p.m. Ballroom Bryan Dodge, "Reducing Risk"
9:00 a.m. - 12:00 p.m. Silver Room Kim Tompkins, "Recruiting the Best"
12:00 p.m. - 1:00 p.m. Dining Hall LUNCH
1:00 p.m. - 3:00 p.m. Gold Room Sara Crowder, "Using Social Media"
3:30 p.m. - 6:30 p.m. Sky Bar Reception
6:30 p.m. - 10:00 p.m. Ballroom Awards Banquet

168 I Chapter 3
 E-mail

To:
From:
Subject:
Date:

Hi, Alana.
There's been a slight change of plans. I know you booked me for Friday and Saturday
night at the Springfield Airport Hotel. But an important client is asking for an urgent
meeting on Friday evening, so I'll just be flying in for Saturday's sessions. Can you please
cancel the hotel and change my ticket to the 6:45a.m. departure and the 7:00p.m.
return flight on the 27th? I've checked, and there are plenty of seats left on both.
Sorry to cause you extra trouble. I!
Thanks, ,
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convention (A) The legal panel discussion

(B) To recommend accommodations to staff (B) The talk by Kim Tompkins
(C) To explain rules regarding money for (C) The reception
trips (D) The awards banquet
(D) To announce a change in payroll policy

20. What amount will Sara Crowder receive as a

17. In the memo, the word"varies"in paragraph 3, per diem?
line 2, is closest in meaning to (A) $60
(A) appears (B) $80
(B) equals (C) $160
(C) differs (D) $200
(D) increases

18. What is Alana Cahill asked to do?

(A) Cancel a Saturday appointment
(B) Book a new round-trip flight
(C) Reserve a different hotel
(D) Arrange a meeting with a client

Reading Practice I 169

 Articles and Reports Answer Key p.34

refer to the following article. 1tl

Assessing the Financial Health of a Company

It is always good to know if a company you want to invest in is financially sound or not. In order to
make an informed decision, there are a few steps you can take. First of all, try to get financial records
for the company going back about five years. Next, take those numbers and express them as
percentages rather than dollars. This way, you can more easily identify trends and growth patterns. It
also makes it easier to compare this company with others in the industry. Using these percentages, it
is easy to analyze trends in gross and net profits, costs, deficits, and expenditures. You will be able to
identi~ the company's weaknesses and strengths and predict future earnings. With this knowledge at
your fingertips, it is easy to decide whether the company is profitable and worth investing in.

1. The word 11Sound/l in line 1 is closest in 2. What is the purpose of the article?
meaning to (A) To persuade readers to invest in a
(A) deep company
(B) rich (B) To define some basic financial terms
(C) strong (C) To explain why some companies
(D) honest become profitable
(D) To advise readers on making good
investments

170 I Chapter 3
 refer to the following article. Gl

sundav Market Kicks 011 the Season

Spring is here, and that means the return of the downtown Sunday market for residents of
Urbanville. [1] The popular farmer's market, the biggest in the region, attracted nearly 10,000
eager shoppers yesterday. Held every Sunday morning from May 1 to September 30 (weather
permitting) in Hillsboro Park, it features over 350 vendors. [2] The products they sell range from
fresh, organic produce to baked goods to gourmet delicacies and homemade wine, and more.
This year, the market welcomes around fifty brand-new vendors selling arts and crafts, clothing,
and jewelry as well.

[3] Markets like Urbanville's also give people a chance to enjoy the sunshine while socializing
with their neighbors. The vendors benefit, too. "The costs of becoming a vendor are low, and
there's no long-term commitment," said Kelly Brennan, the market's director. "So it's an easy way
for entrepreneurs to test new products and generate more revenue without much risk." [4] It's
li
no wonder that farmer's markets are a growing industry all across the country.
,
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(B) Once a week for five months belong? o·

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(C) Every Sunday all year "But shopping isn't the only attraction:'
(D) Every Sunday in the summer
(A) [1]
(B) [2]
(C) [3]
(D) [4]

Reading Practice I 171

 refer to the following article. Gl

Ridgemont Mall Completes Expansion

After nearly a year, work has been The refurbished Ridgemont Mall will open
completed on the long-awaited $120 its doors to the public again at 11:00 a.m.
million expansion of Ridgemont Mall, vice next Saturday following a ribbon-cutting
president of development Stephen Burr ceremony in front of the main entrance,
said Tuesday. The three-story mall's floor where Burr and his team will be joined by
space has grown from 80,000 square Mayor Amanda Poulous.
meters to more than one million. Its new
tenants include a Shipton Department Burr notes that his confidence in the mall's
Store, a Wellness Fitness Center, and future might seem surprising in the age of
multiple fine-dining establishments. online shopping. "For a while, all of us in
Landscaping and comfortable benches have retail were afraid of the Internet," he said.
been added to the mall's indoor and "But now I know that if you evolve and
outdoor public spaces, and the newly-built adapt with the times, malls like ours can
parking garage is connected both to the not only survive but thrive."
mall and to line 4 of the subway.

5. Which is NOT part of the mall's expansion? 7. What is implied about Stephen Burr?
(A) More parking spaces (A) He does not think the Internet harms his
(B) An additional floor business.
(C) Some restaurants (B) He did not support the expansion at
(D) A gym first.
(C) He is new to the retail industry.
(D) He also runs online stores.
6. What is stated about the mall?
(A) It is entirely indoors.
(B) It cost $1 million to renovate.
(C) It has not reopened yet.
(D) It has a popular website.

172 I Chapter 3
 refer to the following information. a
Clara's Exchange and Return Policy
At Clara's, we work hard to make your shopping experience with us as convenient and satisfying as
possible. If for whatever reason you are not 100% satisfied with your Clara's purchase, you can exchange
it for something you really want or return it for a complete no-hassle refund.

To return a product purchased in-store: ,;

',
Bring your original receipt and the unworn product in its original condition to any of our ;
.
::
conveniently located stores for an exchange or refund within 30 days of purchase. If you want an
exchange, our employees will be happy to assist you with choosing the perfect fit, style, and color
.
for you. If you are returning a product, your refund will be issued in the original method of payment.

To return a product purchased online:

Bring your invoice, packing slip, and unworn product in its original condition to any of our
.
••••
I!
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conveniently located stores within 30 days of receiving your order. You can also return your item in ~
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its original condition by mail within 30 days. ;c

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8. What kind of product does the store most 10. How can customers return an online :I
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likely sell? purchase? :I

(A) Food (A) By mail or in person

(B) Clothing (B) By calling customer service
(C) Stationery (C) By sending an e-mail
(D) Flowers (D) By asking a salesperson

9. Which of the following is correct about the

return policy?
(A) You cannot return an item unless it is
damaged.
(B) You must accept store credit instead of a
refund.
(C) You can exchange any item for
something else.
(D) You need not return an item within a
time limit.

Reading Practice I 173

 1- refer to the following article and online review. a

Novelist Opens Up About New Book

In author Jay Canfield's best-selling new novel, a writer named Tommy Malkin tries to escape his
mistakes but only encounters new problems. The book, titled Starting Over, was released on July 4.
I spoke with Canfield after his book signing at Trent's Books on 54th Street, which drew a large and
enthusiastic crowd.

The novel, Canfield's fifth, is the tale of a formerly successful New York City author who has seriously
ruined his career and hurt his marriage through selfish behavior. "He moves with his wife to a small
seaside town and becomes a schoolteacher in an attempt to begin a new life, but finds it isn't that
easy," Canfield said. He credits the basic idea for the story to his own wife, Andrea, who also
collaborated with him on his best-selling tale of an American student in Japan, Green Tea. (Both
Canfields were born and raised in Sedona, and they recently bought a new home here after years
of world travel.)

Jay Canfield will be speaking at the Sedona Book. Festival on July 15. He is currently working on
another novel, his sixth. Based loosely on his own life, it will be released next fall.

Customer Reviews of Starting Over

Michelle Elie rated it *****
In this excellent novet the main character Tommy Malkin's life is falling apart. His work, marriage, and
health are all on the edge of disaster. Having failed for years to repeat the success of his first book, he
tries a change of location and career. I don't want to spoil the plot by saying more, but it doesn't end
the way you'd expect!

. Hollywood should definitely make a film based on this book. Canfield's characters are so vivid you feel
like you know them. The visual imagery is beautiful, particularly the scenes on the beach. My only
problem with the novel is that it should be about 50 pages shorter-some of the long descriptions felt
unnecessary. But overall, this is his best book yet. enjoyed it much more than his last one, which I
thought was boring, despite its popularity. This one captures readers' imagination from the first page
to the last and leaves them with a lot to think about. Do yourself a favor and read it.

174 I Chapter 3
11. What is the topic of the article? 14. What is Starting Over about?
(A) A book signing by a famous author (A) A writer that finds sudden success
(B) A visit to a book festival (B) A writer that changes careers
(C) A popular author's life story (C) An American that studies abroad
(D) An author's recently published novel (D) A married couple that travels the world

12. What is stated about Jay Canfield? 15. Which is NOT true about Michelle Elie?
(A) She thinks Starting Over is too short.
(A) He has worked as a schoolteacher.
(B) She thinks Starting Over would be a
(B) He is already writing another book.
good movie.
(C) Starting Over is his first book.
(C) She wrote a mainly positive review.
(D) Starting Over is based on his life.
(D) She has read the book Green Tea.

13. In the article, the word "encounters" in

paragraph 1, line 2, is closest in meaning to
(A) overcomes
I!
(B) experiences ,
(C) creates ~
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Reading Practice I 175

 refer to the following article, schedule, and letter. a
AprillO

Construction on Freeway Affects Thousands

Drive times have gotten longer in large parts of the city as construction on the Clear Lake
Freeway began on Monday. Workers are repairing rough surfaces and adding additional lanes
over a five-mile section of the road. The freeway is completely closed in some areas, such as
the Southland business district, while in others, only certain lanes are blocked off. Since the
freeway connects the residential areas on the west side to Southland,, thousands of commuters
have had change their usual routes amid heavy traffic.
Public transport is affected by the road closures as well. Cross-city buses that carry hundreds
of commuters to and from the area every day are being forced into lengthy detours.
Neighborhood bus 14 to Southland University has temporarily ceased running. A spokesman
from the Department of Transportation said that the bus will resume service by April 15.
The construction is expected to be completed by April28. In the meantime, drivers have no
choice but to be patient. The DoT spokesman said that once the construction is finished,
residents will be grateful for the additional lanes and the smoother drive on the Clear Lake
Freeway.

REVISED BUS SCHEDULE (last modified 04/22)

Route Start/End Times Frequency
Bus 14 Elgin Park--. Southland Univ. 08:00- 23:00 Service suspended until further notice
Bus 23 Montrose --. Southland 08:00 - 24:00 Every 15 minutes
Bus 42 West Station --. Southland 07:00 - 22:00 Every 40 minutes
Bus 57 89th Ave W. --. Southland 07:30 - 20:00 Every 40 minutes

176 I Chapter 3
To the Editor:

I've been following your paper's coverage of the construction on Freeway 16. Like many people I
know, I've been greatly inconvenienced and am disappointed in the local authorities for not getting
the work done in a timely way. The bus I used to take to school every morning still isn't operating.
The bus I have to take now only runs every 40 minutes and takes an hour to get there. This means
I need to catch the 7 o'clock bus to get to campus in time for my 8:15 class, when it should take
only 20 minutes! I understand that roads must be repaired, and this wouldn't be so terrible if I knew
when the problem would be solved. But the construction is already well behind schedule, with no
end in sight. We have to hold public officials accountable for their broken promises.

Sincerely,

Daniel Rondon
April 27 I!
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17. What is implied about Southland University

students in the article? 20. Which bus does Daniel Rondon most likely
(A) They are mostly in favor of the project. take now?
(B) Many are having trouble getting to· (A) Bus 14
campus. (B) Bus 23
(C) They are bothered by construction (C) Bus 42
noise. (D) Bus 57
(D) Most of them drive to campus.

18. What is true about Bus 14?

(A) It is a cross-city bus.
(B) It will no longer run after April 22.
(C) It often arrives late these days.
(D) It has stopped running for now.

Reading Practice I 177

 · Text Message and Instant Message Chains Answer Key p.34

3:01
Does anyone know when Nicole's last day is? Anna
Litvak

3:02
Jim Yeah, it's Wednesday. I've been meaning to ask about ideas for a gift and maybe a party.
Maddon

3:03

Fiona Her assistant already got her an engraved watch from all of us-you can pitch in for that.
Webb I gave $20.

3:04
Oh, good! Thanks for letting me know. Should we do a retirement party, too? Anna
Litvak

3:05
Jim Definitely. At least a quick get-together with some flowers and cake at the end of the day.
Maddon

3:07
I'll bring the cake. There's a great bakery near my house. Anna
Litvak

3:08
Jim Good thinking. We can use the break room.
Maddon

3:09
But we'd better clear all this with the boss ahead of time. Will you please talk to Ms. Lee Anna
about it? Litvak

3:10
Jim No problem. I'm sure she won't mind.
Maddon

1. What is the chat mainly about? 2. What does Anna Litvak ask Jim Maddon to
(A) Celebrating a coworker's retirement do?
(B) Collecting money for a coworker (A) Choose a gift
(C) Choosing a cake for a party (B) Purchase a cake
(D) Buying a retirement gift (C) Reserve the break room
(D) Check with their supervisor

178 I Chapter 3
 refer to the following text message chain. II

Ben Reyes 7:1 o p.m.

Sorry I'm late. I came from work, and I guess I missed
a turn somewhere on my way to your place.

Kelly Tyson 7:11 p.m.

Oh, no! Where are you? Are you on foot?

Ben Reyes
.Yeah, and I know where I am now-just passed the
7:12p.m .

little coffee shop you mentioned in your directions.

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Ben Reyes 7:13 p.m. (5'
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Will do. You're not waiting for me, are you? Go ahead
and start eating.

Kelly Tyson 7:14 p.m.

No, a couple of other people aren't here yet, so don't
worry.

Ben Reyes 7:14p.m.

OK. What's the door code and apt. number again?

Kelly Tyson 7:15p.m.

3. What kind of event is Ben Reyes going to? 4. What is implied about Ben Reyes?
(A) A gathering in a park (A) He will be the last to arrive.
(B) A dinner at a home (B) He often arrives late to events.
(C) A party at a restaurant (C) He and Kelly Tyson are coworkers.
(D) A meeting in a coffee shop (D) He has not been to Kelly Tyson's
apartment.

Reading Practice I 179

 refer to the following online chat. II)

Pam (Bright Cable TV Tech Support) 4:11 p.m.

Hello! Is there something I can help you with?

Dennis Hume 4:12p.m.

Yes, I've had a subscription for about five years, and my cable remote control just stopped
working. I can't change the channel or anything. I press buttons, but nothing happens.

Pam (Bright Cable TV Tech Support) 4:13p.m.

OK, have you checked the batteries in the remote?

Dennis Hume 4:13p.m.

I put fresh ones in. Still nothing.

Pam (Bright Cable TV Tech Support) 4:14 p.m.

I see. Have you tried rebooting your cable box?

Dennis Hume 4:14p.m.

How do I do that?

Pam (Bright Cable TV Tech Support) 4:16p.m.

' First, press the power button on the box until the green light goes out. Then unplug the
box, wait at least 30 seconds, and then plug it back in.

Dennis Hume 4:16 p.m.

OK, trying it right now.

Dennis Hume 4:18 p.m.

No, nothing's changed.

Pam (Bright Cable TV Tech Support) 4:18p.m.

OK. In that case, we'd better have a technician look at it. Would you prefer the morning or
the afternoon tomorrow? ·

Dennis Hume 4:19 p.m.

They can't come today?

Pam (Bright Cable TV Tech Support) 4:19p.m.

Sorry, no-how about between I p.m. and 3 p.m.? Will you be home?

Dennis Hume 4:20 p.m.

Yes, that'll be fine.

5. What problem is Dennis Hume having with 7. What does Dennis Hume mean at 4:13 when
11
his cable? he writes/ Still nothing"?
(A) His cable subscription does not include Changing the batteries did not work.
the channels he wants. (B) He is unable to access certain channels.
{B) He is unable to plug in his cable box. (C) The cable box still will not turn on.
(C) The cable box does not respond to the (D) His TV screen is blank.
remote.
(D) The cable box keeps rebooting itself.

6. According to Dennis Hume, wh~t had he

done before the chat began?
(A) He pressed the power button.
(B) He unplugged the cable box.
(C) He called a technician.
(D) He replaced the batteries in the remote.

180 I Chapter 3
 refer to the following text message chain. II

Tricia Brown 1:21 p.m.

I'm almost at the airport. Are you guys on your way already?

Victor Younis 1:21 p.m.

Yeah, we're on the bus-it left about ten minutes ago.

Tricia Brown 1 :22 p.m.

Oh, too bad. I was going to ask you to grab some extra copies of the new catalog from the office.
I just scheduled meetings with two more potential customers in Atlanta.

Dean Mahoney 1:23 p.m.

No worries. I have 25 copies. Brought some extra samples, too.

Tricia Brown 1:23 p.m.

Excellent! Thanks, Dean.

Victor Younis 1:24 p.m.

When are these meetings? I thought our schedule was full for the whole three days.

Tricia Brown 1:25 p.m.

It is. I'll be staying one more day to meet with these people and coming back Friday. ;c
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Dean Mahoney 1:27 p.m.

That's good, because I'm supposed to be back Thursday to teach a training class.

Victor Younis 1:28 p.m.

Same here.

Tricia Brown 1:28 p.m.

OK. Gotta go, the cab's about to stop.

8. Why does Tricia Brown text the others? 10. Where most likely is Tricia Brown?
(A) To request that they bring extra (A) At the airport
materials (B) On a bus
(B) To ask them to extend their trip by a day At the office
(C) To inform them that she will be late (D) In a taxi
(D) To let them know she,s on her way

9. Which is true about Dean Mahoney and

Victor Younis?
(A) They will return before Tricia Brown
does.
(B) They will have free time on the trip.
(C) They are on their way to a training class.
(D) They are not experienced employees.

Reading Practice I 181

 r------------------------------------------------------------------------------------------------------------ -----
I
-----~
I
I I
I

October 20

Dear Ms. Samuel and Ms. Ali,

The term of your current lease expires in thirty days. We are pleased to have you both as tenants and
would like to renew your lease for another one-year term.

Unfortunately, the costs associated with owning and maintaining this building have increased over
the last year, largely due to rises in taxes and insurance fees. Therefore, we must reluctantly implement
a small raise in your monthly rent of $590. We are providing several different options for renewal.

1. Month-to-Month: $680/month
2. Six -Month Lease: $650/month
3. One-Year Lease: $625/month
4. Two-Year Lease: $600/month

Kindly choose one of the above and inform us in writing of your choice within ten days so that we can
complete your paperwork. If we do not hear from you, we will extend your lease on a month-to-
month basis at the rate given above. If you have any questions, please call us at 466-2392, or stop
by the office between 8:30 and 5:00, -Monday through Saturday.

Sincerely,

Dale Hollingsworth
Building Manager

Marie Samuel 2:45 p.m.

Did you by any chance go to the office and renew our lease?

Amal Ali 2:46 p.m.

No, it completely slipped my mind! Did we miss the deadline?

Marie Samuel2:47 p.m.

No, it's tomorrow. I forgot all about it too, but I can go down there right now. So, what do you think?
Should we sign another one-year lease? Or should we save some money by signing for two years?

Amal Ali 2:49 p.m.

I don't know. That's a big commitment. And I might be transferring to another school next year.

Marie Samuel 2:50 p.m.

If you leave, I can get another roommate without breaking the lease, though.

Amal Ali 2:51p.m.

Good point. Do whatever you think is best.

Marie Samuel 2:52 p.m.

OK, I'm going to take the cheapest option.

182 I Chapter 3
11. What is the purpose of the letter? 14. Which is true about Amal Ali?
(A) To explain why rents have been raised (A) She remembered to stop by the office.
(B) To offer a new lease agreement (B) She plans to move out in a few months.
(C) To complain about high maintenance (C) She missed the deadline for renewal.
costs (D) She let Marie make the final decision.
(D) To answer a question about a lease

15. What will Marie Samuel and Amal Ali's new

12. By what date are the recipients of the letter monthly rent be?
asked to respond? (A) $600
(A) October 20 (B) $625
(B) October 30 (C) $650
(C) November 20 (0) $680
(D) November 30

13. In the letter, the word "reluctantly" in

paragraph 2, line 2, is closest in meaning to
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Reading Practice I 183

 refer to the following e-mail, web page, and online chat. Gl

To: Luis Garcia <[email protected]>

From: Annual Book Expo <[email protected]>

Subject: Grow your book business at the Annual Book Expo!

Date: December 16

Dear Booksellers' Association member,

The Annual Book Expo will be held on February 10-12. The Expo is an annual premium trade fair
that unites the world's most influential book publishers and distributors with thousands of
attendees from bookstores, libraries, and museums. The exhibit hall and all conference sessions
and meetings are conveniently located in the Midtown Hotel, guaranteeing high visibility and
floor traffic. Enjoy more than 24 hours of exhibition time over three days. Each attendee is a
potential customer who will have plenty of time to visit your booth in a comfortable setting.

We will be accepting applications from exhibitors until December 31. Please see
AnnuaiB,' 1kEx r n/exhlbitors for further details and to submit your application and payment.
Space is assigned on a first-come, first-served basis, so apply today!

Sincerely,

Peter Molina
CEO, Annual Book Expo

http://www.AnnuaiBookExpo.com/exhibitors ~

INFORMATION FOR EXHIBITORS: Booth Prices

Corner Aisle Standard Booth................................................................................................................ $980

Regular Standard Booth<························································································································· $900

All standard booths are 10 feet wide by 8 feet deep with a draped 8-foot back wall. Four chairs
and a 9 by 40 inch identification sign with your booth number are included in the cost of the
booth. Rent a corner aisle booth for maximum visibility and foot traffic.
Half Standard Booth ................................................................................................................................ $500
If you have limited space needs, we encourage you to rent half of a standard booth. You may
choose your own booth partner or have us match you with another company.
Tabletop Exhibit .......................... ;...........................................................................~................................. $300
The cost of a tabletop exhibit includes a 7 -foot table, two chairs, and an identification sign.
These exhibits are appropriate for individuals, schools, or businesses with only one to three
products to promote.

Fill out the exhibitor application form and submit it, along with a 50% deposit, to lan Grace.

184 I Chapter 3
 11:14 a.m.
Luis Did you see the e-mail I forwarded to you from ABE?
Garcia

11:14 a.m.
Yes, and I'm looking at the prices for booths right now. They go up every year! I know you Kevin
Anderson
had wanted us to get a whole standard booth to ourselves this time, but do you think it's
really necessary?

11:15 a.m.
Luis I was just thinking about that. My feeling is that we don't actually need that much space.
Garcia We did just fine last year sharing a booth with Marcy's Books. Why not do that again?

11:16 a.m.
Kevin

I!
That makes sense. I'll e-mail my contact at Marcy's today.
Anderson

Luis
Garcia
11:17 a.m.
Good, bE1cause the space can fill up fast. And please send the deposit ASAP, too.
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(B) To provide the schedule of a trade show (A) They own several bookstores. ::J
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(C) To invite a consumer to attend a fair (B) They work at Marcy's Books.
(D) To persuade the reader to exhibit at a (C) They have attended this fair before.
fair (D) They are helping to organize the fair.

17. Which type of booth will an author 20. What amount should Kevin Anderson submit
promoting a new book most likely reserve? as a deposit?
(A) Corner Aisle Standard Booth (A) $900
(B) Regular Standard Booth (B) $450
(C) Half Standard Booth (C) $250
(D) Tabletop Exhibit (D) $150

18. What is the main topic of the chat?

(A) Travel plans for attending the fair
(B) A partnership with Marcy's Books
(C) Purchasing a booth at the fair
(D) A reply to the ABE e-mail

Reading Practice I 185

 Forms Answer Key p.34

Gore Avenue,
T,....,. ..,T,.... .... CA
(209) 555-1234
555-1233
INVOICE
Invoice #:77 -9065
Date: January 10

Jc::.IL,lJL/_.., & Assoc.

2425 West Shore Drive,
Stockton, CA

DESCRIPTION AMOUNT
Office chairs, 3 @ $355.95 $1,067.85
Photocopy paper, 40 boxes @ $39.95 $1,598.00
Pens- blue, 20 boxes (1 0 count) @ $5.95 $119.00
Subtotal $2,784.85
Tax@ 8.00% $222.79
Shipping and handling $45.95
Delivery $69.95
TOTAL $3,123.54

Thank you for your order. Please remit payment within 30 days of the invoice date. Make all checks
payable to Office Galore.

1. What kind of company is Office Galore? 2. What costs $5.95?

(A) A furniture store (A) One pen
(B) A paper supply store (B) One box of pens
(C) An office supply store (C) Twenty pens
(D) A stationery manufacturer (D) Ten boxes of pens

186 I Chapter 3
 refer to the following form. Gl

BARDEN INN GUEST SATISFACTION SURVEY

Guest name: Lila Kim Check-in date: 07/20 Check-out date: 07/23

Overall Experience
Please rate your overall satisfaction with your stay at the Barden Inn.
0 Excellent [l[ Very good . 0 Good D Fair D Poor D Not applicable
Leisure & Fitness Facilities

Selection of equipment
0 Excellent 0 Very good [lf Good 0 Fair 0 Poor D Not applicable
Condition of equipment
0 Excellent [lf Very good 0Good D Fair 0 Poor D Not applicable li
"1:1
Meeting Facilities & Services ~
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Comfort of event rooms ::0

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D Excellent D Fair D Poor ~ Not applicable
a.
Overy good 0Good :;·
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0
Service provided by event staff 3
~
0 Excellent Overy good 0Good D Fair 0 Poor [lJ Not applicable ro
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About You
Was this your first stay at the Barden Inn? [lf Yes 0No
What was the reason for your stay? D Business [!1 Pleasure 0Both

We welcome your feedback, both positive and negative. Please make additional comments
in the space below.

This hotel is great value for mov?ey. The free breakfast was above-average, av?d my room was cleav? av?d
comfortable. I also appreciated the free shuttle rides to the water park av?d other attractiov?S. The ov?ly
v?egative experiev?ce was at .the frov?t desk whev? I was checkiv?g out. The two clerks made me wait for
several miv?utes while haviv?g a private cov?versatiov?. I thiv?k those employees v?eed a little more traiv?iv?j iv?
customer service.

3. Which is NOT true about Lila Kim? 4. Which of the following does Lila Kim
(A) She stayed for less than a week. complain about?
(B) She was pleased with the fitness (A) The hotel's food
facilities. (B) The hotel's staff
(C) She had never stayed at the hotel (C) The hotel's location
before. (D) The hotel's prices
(D) She was at the hotel for business
meetings.

Reading Practice I 187

 refer to the following receipt. II

TOYS & MORE

735 Memorial Dr.
Ellison

DATE: 09/27 3:55 p.m.

SALES RECEIPT
1 BASKETBALL 12.00

2 BOARD GAME 20.00-

CLEARANCE 50% OFF ITEM 10.00

3 ELECTRIC TRAIN 30.00

4 ACTION FIGURE 4.00

SUBTOTAL 56.00
8.0% SALES TAX 4.48
TOTAL 60.48
DEBIT 60.48
CHANGE DUE 0.00

RETURN POLICY
If for any reason you are not satisfied with your purchase,
you may return it in its original packaging for a refund.
(Returns are not available for clearance items.) Returns must
be made within 60 days. You ,will receive a full refund in the
original method of payment. checks and debit card
transactions are treated as cash payments. cash refunds are
not available for items without a receipt. These items may be
exchanged for in-store items of equal or lesser value or for
a gift card in the purchase amount.

5. What is the cost of the items before sales 7. What is indicated about the store's return
tax?
(A) $ 60.48 (A) Returns without a receipt are not
(B) $ 56.00 accepted.
(C) $ 30.00 (B) Debit card purchases are not
(D) $ 4.48 refundable.
(C) Purchases made by check are refunded
in cash.
6. Which item cannot be returned? (D) Returns must be made within a month
(A) The basketball of purchase.
(B) The board game
(C) The electric train
(D) The action figure

188 I Chapter 3
 10 refer to the following message form. all

Date: 11/16 Time: 3:2S p.m.

To: JasoVJ McMillaVJ

WHILE YOU WERE OUT

From: Marta StaVJberry

Of: Acme f!ectroVJics
Phone: (212) 718-SSSS extension 7727 [l[ Office D Mobile 0Fax
E-mail:

Telephoned
Please see me
D
D
Returned call
Will call again
D
D
Please call[l[
URGENTD
li
MESSAGE: ::c
(0
Q
a.
:;·
Ms. StaVJberry called aVJd apologized profusely about haVJgiVJj up oVJ you this morVJiVJg. She said that the phoVJe CQ

n
0
system at her office is curreVJt/y beiVJj updated aVJd that you were discoVJnected because the techVJiciaVJ didVJ 't 3
~
(0

kVJowshe was oVJ the liVJe with you. She requests that you call her back so that you caVJ coVJtiVJue the discussioVJ :::T
(0
:::l
Ul

about partVJeriVJj OVI the future prqject that she meVJtioVJed. a·:::l

Signed: A. S~

8. What is indicated about this morning's 10. Who most likely is A. Simpson?
phone call? (A) Jason McMillan's coworker
(A) It ended in a disagreement. (B) Jason McMillan's customer
(B) It began at 3:25. (C) Marta Stanberry's partner
(C) It was about a completed project. (D) Marta Stanberry's employee
It was ended mistake.

9. What is Jason McMillan asked to do?

(A) Check Marta Stanberry's phone line
(B) Apologize to Marta Stanberry
(C) Call Marta Stanberry
(D) E-mail Marta Stanberry

Reading Practice I 189

 1 1 refer to the following web page and online shopping cart. II
http://www.truea rtist.com

TRUE ARTIST
True Artist provides arts and crafts supplies to artists, designers, instructors, and hobbyists all
over the world. We offer the widest assortment of professional-quality supplies available
anywhere, from the leading brands in the industry. We even deliver them right to your door.
Shipping is free for all orders over $200.

And if you are an art teacher, True Artist makes your job easier. Why go to an arts and crafts
store for your art materials when for a membership fee of just $50, you can shop on our website
at wholesale prices AND get free shipping? That's right-teachers can now enjoy the same
prices that retail stores pay for their art supplies. You can even work with a True Artist wholesale
account specialist to order customized art kits for your classes. Better art supplies mean a
better teaching and learning experience!

Hodges long-handled Hodges short-handled Pratt water-mixable oil paints

brushes (set of 5) brushes (set of 5) (various colors) 150 ml tube

Members: $4.00 Members: $3.00 Members: $1 0.00

Non-members: $7.00 Non-members: $5.00 Non-members: $16.00

SHOPPING CART

ITEMS: 4

Description Quantity Price per unit Subtotal

Pratt water-mixable oil paint - 150 ml tube 1 $10.00 $10.00
Deep red
Pratt water-mixable oil paint - 150 ml tube 2 $10.00 $20.00
Sea blue
Hodges short-handled brushes (set of 5) 5 $3.00 $15.00
Hodges long-handled brushes (set of 5) 1 $4.00 $4.00
Order Subtotal $49.00

Customer name: Mr. William Nelson

Ship to: Mountainview High School, c/o William Nelson
1200 Grange Dr.,
93596 Boron
Gift receipt? Yes D No [l! Place your order

190 I Chapter 3
11. What is being advertised? 14. How many brushes is the customer ordering
(A) A new craft store in total?
(B) A discount on website membership (A) 5
(C) An online art supply store (B) 6
(D) A brand of art supplies (C) 25
(D) 30

12. What does the company offer non-

members? 15. What is implied about Mr. William Nelson?
(A) Wholesale prices on all goods (A) He is buying the items for someone else.
(B) No-cost delivery on large orders (B) He has paid a membership fee.
(C) Free memberships for a limited time (C) He will pick up the order.
(D) Help with customized art kits (D) He is an art student.

13. On the web page, the word "industry" in

paragraph 1, line 3, is closest in meaning to
(A) manufacturing "'J
(B) production ~
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(C) business :c
11)
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(D) design 0.
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3
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11)
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Reading Practice I 191

 refer to the following agenda, memo, and e-mail. a
Pollman Brothers, Inc .
SALES MEETING AGENDA
Date: Monday, June 15
Time: 2:00 - 4:00 p.m.

2:00- 2:10 Opening/Introduction Marcus Rivera, Sales Manager

2:10- 2:20 The Language of Property Listings Helen Eisenberg, Regional Manager
/,

2:20- 2:40 Advertising & Promotions for Roseanne Jackson, Agent

Commercial Properties
2:40- 3:00 Housing Market Update Young-Joon Lee, Agent
3:00- 3:10 BREAK
3:10- 3:35 Finding Mortgage Lenders for Leonard Kuryle, Finance Manager
Clients
3:35- 3:55 Know the Law on Leases Simon Conniff, General Counsel
3:55- 4:00 Closing Marcus Rivera, Sales Manager

location: Conference room 1

Pallman Brothers, Inc.

'MEMO
Date: June 10
To: Sales staff
From: Marcus Rivera
RE: Sales meeting

You may have already noticed that this month's sales meeting was mistakenly scheduled for June l 5,
which conflicts with an out-of-town conference that several agents are attending. They won't be
back town until late Tuesday. Therefore, we are rescheduling the meeting for Wednesday, June 17.
And since conference room 1 is reserved for that time, we will meet in conference room 2 instead.
{We can all fit, though it may be a little crowded.) The times on the agenda remain unchanged. I
apologize for the confusion and look forward to seeing you on Wednesday.

192 I Chapter 3
To:
From:
Subject:

Date:

Hi Marcus,
Thanks for the memo. The rescheduling caused a slight problem for me, as I have an
appointment on Wednesday at 4:30, more than an hour's drive away. But I spoke to
Young-Joon and he agreed to switch places with me on the agenda. In other words, I'll
be presenting in his spot and he'll be presenting in mine, and I'll have to excuse myself
after my presentation. Since it's a minor change, I don't think it will be necessary to
send out an amended agenda-we can simply make an announcement at the start of the
meeting.
Simon Conniff
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3
16. What type of company most likely is Pall man 19. What is the purpose of Simon Conniff's "0
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Brothers, Inc.? e-mail? tO
:I
Ill
o·
(A) A home construction company (A) To ask for a revised meeting agenda :I

(B) A marketing company (B) To request that the meeting time be

(C) A real estate agency changed
(D) A law firm (C) To announce a change in the topic of his
talk
(D) To explain how he solved a schedule
· 17. Why was the meeting postponed? conflict
(A) The conference room was already
reserved.
'(B) Some attendees would be unable to go. 20. Who will be the last to speak before the
(C) The only available room was too small. break?
(D) Marcus Rivera would be away at a (A) Young-Joon Lee
conference. (B) Simon Conniff
(C) Roseanne Jackson
(D) Leonard Kurylo
18. What is implied about conference room 2?
(A) It was already reserved for June 15 at
2:00.
(B) It is not available for the sales meeting.
(C) It is smaller than conference room 1.
(D) It is not used very often.

Reading Practice· I 193

 ...
162-
Answer Key p.34

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The
entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for
each part. You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.

PART1
Directions: For each question in this part, you will hear four statements about a picture in your test book.
When you hear the statements, you must select the one statement that best describes what you see in the
picture. Then find the number of the question on your answer sheet and mark your answer. The statements
will not be printed in your test book and will be spoken only one time.

Statement (B),"The man has a screwdriver in his hand;' is the best description of the picture, so you should
select answer (B) and mark it on your answer sheet.

196 I Chapter 4
1.

2.

GO ON TO THE NEXT PAGE

~
Practice Test I 197
 3.

4.

198 I Chapter 4
5.

II
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an
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~

6.

GO ON TO THE NEXT PAGE

Practice Test I 199

 PART2
Directions: You will hear a question or statement and three responses spoken in English. They will not be
printed in your test book and will be spoken only one time. Select the best response to the question or
statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mar·k your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

200 I Chapter 4
 PART3
Directions: You will hear some conversations between two or three people. You will be asked to answer
three questions about what the speakers say in each conversation. Select the best response to each
question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed
in your test book and will be spoken only one time.

32. What does the woman ask the man to do? 38. What are the speakers discussing?
(A) Recommend a product (A) A meeting
(B) Refund a product (B) A report
(C) Help find an item (C) A presentation
(D) Fix a device (D) A client ·

33. What does the woman say she will use the 39. What is mentioned about the men?
laptop for? (A) They don't know how to use a computer.
(A) To tak~ notes (B) They are new to the company.
(B) To hold video chats (C) They made a mistake in the document.
· (C) To store information (D) They are experienced photographers.
(D) To give presentations
40. What does the woman imply when she says,
34. What does the man say about the MK-23? ult's lacking some visual appeal"?
(A)
(B)
(C)
It is a lightweight model.
It is the most popular item.
It has the industry's best video card.
(A)
(B)
(C)
She feels their outfits aren't appropriate.
She feels the pictures' colors are wrong.
She thinks it will hurt people's eyes.
li
(D) It is detachable for ease of use. (D) She thinks the presentation is boring.

35. What department do the speakers probably 41. What are the man and woman discussing?
work in? (A) A scheduling change
(A) Sales (B) A meeting agenda
(B) Maintenance (C) A marketing issue
(C) Marketing (D) A vacation policy
(D) Finance
42. According to the man, why does Mr. Yamamoto
36. What does the woman mean when she says, need to be at the meeting?
ul was afraid of that"? (A) He has a new idea for the design.
(A) She knew they would have a problem (B) He is the head of marketing.
with the budget. (C) He is a very important client.
(B) She thinks the problem is serious. (D) He needs to approve the project.
(C) She is scared of the old air conditioners.
(D) She is nervous about putting out the 43. What will the woman most likely do next?
advertisement. (A) Fix a date
(B) Send an e-mail
37. What will the man most likely do next? (C) Call a manager
(A) Turn on the cooling unit (D) Retype a report
(B) Meet a client
(C) Visit another department
GO ON TO THE NEXT PAGE
(D) Call a repairman
~
Practice Test I 201
 44. Where do the speakers most likely work? 50. Where will the speakers most likely go?
(A) A magazine publisher (A) A store
(B) A broadcasting company (B) A client's office
(C) A bookstore (C) A train station
(D) A photography studio (D) A factory

45. What problem is mentioned? 51. What is mentioned about Tommy?

(A) A client was late for an appointment. (A) He is working on this project.
(B) A script was not sent. (B) He is driving to work.
(C) A photo didn't display properly. (C) He is unhappy about the meeting.
(D) A task was not completed. (D) He is a punctual person.

46. What will the man most likely do next? 52. According to the woman, what happened at
the last meeting?
(A) Give an interview
(B) Redesign a layout (A) A schedule had to be changed.
(C) Place a phone call (B) An employee left early.
(D) , Borrow a camera (C) A machine malfunctioned.
(D) A client visited unexpectedly.

47. What does the woman mean when she says, .

"I have a meeting here in 10 minutes"? 53. What is the woman asking about?
(A) She is reminding him of a meeting. (A) A bus route
(B) She is asking for his help. (B) A restaurant recommendation
(C) She wants him to leave. (C) A lost and found center
(D) She is requesting his presence. (D) A city event

48. What department does the man most likely 54. Where does the woman want to go?
work in? (A) To a cafe
(A) Finance (B) To the police station
(B) IT (C) To City Hall
(C) Sales (D) To a bus station
(D) Marketing
55. What does the man suggest the woman do?
49. What did the man ask other departments to (A) Speak to a police officer
do? (B) Order another meal
(A) Detail their expenses (C) Purchase another ticket
(B) Spend less money (D) Take a taxi
(C) Send him a document
(D) Come early to the meeting

202 I Chapter 4
56. What are the speakers discussing?
(A) A venue reservation Receipt
(B) A staff meeting
(C) An attendance list Salt & Pepper Shakers ........ $18
(D) A scheduling problem Green Daisy Teapot ............ $49
Salad Bowl ............................. $22
57. What is mentioned about the company picnic? Giftwrapping ....................... $10
(A) It happens once a year.
(B) No one can work the event. Total ........................................ $99
(C) It was canceled due to the weather.
(D) It is on the wrong day.
62. What is the purpose of the man's visit?
58. What does the man say he did? (A) To exchange a gift
(B) To return an item
(A) Provided alternative food
(C) To order another set
(B) Checked a weather forecast
(D) To get somethin-g repaired
(C) Invited more people
(D) Book~d another location
63. What does the woman suggest?
(A) Calling another store
59. Why does the woman say she is worried? (B) Resting for a few minutes
(C) Looking at other colors
(A) She thinks the copier is too difficult to
(D) Processing the transaction again
use.
(B) She thinks the man is working too slowly.
(C) She thinks she won't have her copies in
64. Look at the graphic. How much money will the
man receive?
If
time for a meeting.
(D) She thinks the printer will be too (A) $10
expensive to fix. (B) $18
(C) $22
60. What does the man say about the copier? (D) $49
(A) It is currently being used.
(B) It was moved to another floor.
(C) It is in good condition.
(D) It is the best in the industry.

61. What will the man most likely do next?

(A) Purchase some equipment
(B) Install some parts
(C) Make some copies
(D) Call a coworker

GO ON TO THE NEXT PAGE

~
Practice Test I 203
 ThunderBolt
Flight Arrival Schedule

Destination Time Status

Shanghai 2:30p.m. Delayed

Seoul 2:35p.m. On Time

Kuala Lumpur 2:50p.m. On Time

Bangkok 2:55p.m. On Time

65. Where most likely are the speakers? 68. According to the man, why is Silvia late?

(A) At a meeting (A) She took the wrong flight.

(B) At a factory (B) Her flight was delayed.
(C) At a trade show (C) Her baggage was damaged.
(D) At a conference (D) Her baggage was incorrectly unloaded.

66. What does the man say customers are ·69. Look at the graphic. Where did Silvia fly in
concerned about? from?

(A) The company's size (A) Shanghai

(B) The device's portability (B) Seoul
(C) The device's speed (C) Kuala Lumpur
(D) The company's customer service
(D) Bangkok

67. Look at the graphic. How much space is 70. What will the speakers most likely do tonight?
remaining on the memory stick? (A) Have a meal together
(A) 25% (B) Attend a conference
(B) 50% (C) Prepare for a meeting
(C) 75% (D) Take another flight
(D) 100%

204 I Chapter 4
 PART4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions
about what the speaker says in each talk. Select the best response to each question and mark the letter
(A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken
only one time.

71. Who is this product targeted at? 77. Why will the office close?
(A) Business schools (A) Because of a staff strike
(B) Large corporations (B) Because of staff sickness
(C) Restaurant owners (C) Because of emergency maintenance
(D) Small businesses (D) Because of a coming storm

72. What is a feature of this product? 78. How long will repairs take?
(A) Free online data storage (A) One hour
(B) Visuali~ation of financial data (B) Two hours
(C) Highly accurate calculations (C) Two days
(D) Online banking connectivity (D) One week

73. What can listeners receive if they call? 79. What does the speaker ask listeners to do
(A) A special coupon about in-office meetings?
(B) An extra program (A) Continue as normal
(C) A discount (B) Cancel them completely
(D) Free assistance (C) Change locations
(D) Have a video conference

74. What is the (Ylain purpose of the

announcement? 80. Who most likely are the listeners?
(A) To announce a surprise sale (A) Printers
(B) To publicize extended opening hours (B) Factory workers
(C) To clarify a sale policy (C) Restaurant employees
(D) To fix an incorrect advertisement (D) Press writers

75. Which items are NOT part of the event? 81 What does the speaker mean when she says,
(A) Dresses "I only reserved the room until 3 o'clock"?
(B) Shirts She can't wait any longer.
Ties (B) She needs to reserve another room.
(D) Boots (C) She is surprised by the large crowd.
(D) She anticipates more people coming later.
76. What is mentioned about the deal?
(A) All sales prices are printed on the price 82. What are the listeners asked to do?
tag. (A) Look for a missing book
(B) Customers can get an additional 30% off. (B) Use materials with another colleague
(C) Customers can only buy one sale item. (C) Ask someone to bring lunch from home
(D) It will only be available for one day. (D) Share their personal experiences

GO ON TO THE NEXT PAGE

Practice Test I 205

 83. What is mentioned about Blue Sky Agency? 89. According to the speaker, what event will take
(A) No one is free to take the call. place next month?
(B) The office is currently closed. (A) A flea market
(C) The caller dialed incorrectly. (B) A directors' meeting
(D) No one is in the office. (C) A conference
(D) A retirement party
84. What kind of company is Blue Sky Agency?
(A) An insurance agency 90. What is mentioned about transportation?
(B) A travel agency (A) They must receive preapproval from
(C) A consulting agency management.
(D) An employment agency (B) Only part of the costs will be reimbursed.
(C) They should be reserved in the manager's
85. Why should a listener press 4? name.
(A) To find a special price (D) They are not covered in the budget.
(B) To hear the hours of operation
(C) To get information about a reservation 91. Which department should receipts be given
(D) To ask a question to an agent to?
(A) Accounting
(B) Planning
86. What is Mr. Simonson/s book about? (C) Purchasing
(A) Excelling at skateboarding (D) Transportation
(B) Writing popular books
(C) Starting a company
(D) Overcoming difficulties 92. What will happen after this announcement?
(A) A weather forecast
87. Why does Mr. Simonson no longer (B) A game show
skateboard? (C) A musical performance
(A) He was hurt in an accident. (D) An interview
(B) He became bored with skateboarding.
(C) He was depressed by his lack of success. 93. What will NOT be held at the festival?
(D) He wanted to become a public speaker. (A) An awards ceremony
(B) A children's game
88. What does the speaker imply when he says/ (C) A band performance
uwe could all use his advice//? (D) An art exhibition
(A) Everyone can relate to Mr. Simonson's
experience. 94. What does the speaker ask listeners to do?
(B) Not many will follow his advice. (A) Call into the show
(C) His advice is very easy to understand. (B) Avoid the festival
(D) Mr. Simonson is very friendly. (C) Buy tickets early
(D) Take a different driving route

206 I Chapter 4
 Name: Elaine Mauline
Rothman Chip Flavors
Department: Content Creation
Reason for Purchase: Research
Items Purchased:

Item Name Price Payment Type

History of Fashion $17 Credit
Modern Fashion $15 Cash
Style Evolution $20 Credit
Green BBQ Blaze Fiery Pit Caramel Clothing Basics $22 Credit
Monster Popcorn

95. Who most likely are the listeners? 98. Why is the speaker calling?
(A) Restaurant servers (A) To inquire about a job opening
(B) Store employees (B) To register for a program
(C) Event volunteers (C) To order an item
(D) Factory employees (D) To report an error

96. Look at the graphic. Which flavor did Frederick 99. Look at the graphic. Which book is the man
recommend?
(A) Green Monster
(B) BBQ Blaze
referring to?
(A) History of Fashion
(B) Modern Fashion
II
(C) Fiery Pit (C) Style Evolution
(D) Caramel Popcorn (D) Clothing Basics

97. What does the speaker ask the listeners to do? 1 00. What does the man offer to do?
(A) Get back to work (A) Go over a procedure
(B) Give samples to their family (B) Resubmit paperwork
(C) Not take items home (C) Order another item
(D) Submit more ideas (D) Teach a class

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Practice Test I 207

 Answer Key p.35

READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer qS many questions as possible within the
time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PARTS
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or
(D) on your answer sheet.

101. I need you to finish those reports _ _ next 105. This program is _ _ harder to get
Thursday. accustomed to than the old one.
(A) then (A) such
(B) by (B) so
(C) until (C) very
(D) till (D) much

1 02. Nowadays, _ _ households in the developed 1 06. When the manager arrived at the office, she
world have at least one computer. was relieved to see that the technician _ _
(A) most her computer.
(B) every (A) fix
(C) each (B) fixes
(D) much (C) fixing
(D) was fixing
103. The company hadn't experienced _ _ high
call volumes before and were ill-equipped to 107. Many of the product samples brought for
handle them aiL demonstration at the convention _ _ on
(A) so the plane ride.
(B) a lot (A) lose
(C) such (B) lost
(D) as (C) are losing
(D) were lost
104. The Hoverton Commercial Committee _ _
advertising and marketing methods in the 1 08. Even after the terrible fiscal year they had,
region. there VIlas still $1.5 million i n - - ·
(A) refuses (A) profitably
(B) insists (B) profitable
(C) conditions (C) profits
(D) regulates (D) profiting

208 I Chapter 4
109. _ _ this problem before, the maintenance 115. _ _ business successfully internationally,
technician knew exactly which tool to use to we must learn the importance of respecting
fix the appliance. cultural differences.
(A) Seen (A) To do
(B) Seeing (B) Does
(C) Having seen (C) Doing
(D) Having been seen (D) Done

110. In addition to English, the vice-president can 116. If you require further _ _, please feel free to
_ _ fluently in both French and Spanish. contact us at 555-3333.
(A) convene (A) informational
(B) convey (B) informed
(C) converse (C) informative
(D) convert (D) information

111. Though at first glance the products seem very 117. It has not rained for weeks, _ _ my boss
much alik~, they are _ _ in many ways. brings an umbrella to work every day.
(A) different (A) yet
(B) difficult (B) so
(C) differed (C) because
(D) differentiated (D) since

112. The law firm is looking for a new office

building that is neither old·_ _ located
outside of town.
118. The customer was not satisfied with the
service and asked to talk to the manager li
(A) or (A) instantly
(B) nor (B) internally
(C) and (C) immediately
(D) but (D) indirectly

113. Please do not cross the yellow line on the 119. Most people who are elected to government
platform _ _ the train has come to a positions come from _ _ families.
complete stop. (A) respect
(A) by (B) respecting
(B) until (C) respectable
(C) so (D) respective
(D) therefore
120. This is the third time this week that each
114. Although Janet and Sam are both excellent photocopier _ _ broken down.
managers, there are slight _ _ in the way (A) are
they do their jobs. (B) has
(A) variations (C) have
(B) varieties (D) were
(C) various
(D) varies

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Practice Test I 209

 121. The electrical wires _ _ by the terrible 126. Every time I need to use the photocopier, I find
windstorm last night, leaving hundreds of it needs _ _ .
customers without power. (A) to fix
(A) are damaged (B)· fixes
(B) were damaged (C) fixing
(C) damaged (D) to be fixing
(D) damages
127. Because of the partnership, Bob and Miles
122. This was his fourth time taking his accounting phone _ _ several times a day.
certification exam, and he wanted _ _ this (A) theirs
time. (B) them
(A) to not fail (C) each other
(B) not to fail (D) every other
(C) failing to not
(D) failing not to 128. Let's take another _ _ at the sales figures.
(A) view
123. _ _ the research uncovered some
I (B) scene
problems, the company decided to stop the (C) glance
project. (D) vision
(A) Since
(B) Therefore 129. It is reported that the boat _ _ about 60
(C) Despite miles off the coast of South Africa last week.
(D) Even though (A) disappeared
(B) was disappeared
124. We need greater cooperation from everyone (C) disappears
involved in order to meet the--· (D) has been disappeared
(A) deadline
(B) termination 130. Since this is our slow season, I am considering
(C) boundary _ _ on vacation next month.
(D) limitations (A) to go
(B) going
125. With just a little more work, he _ _ well- (C) go
prepared for his sales presentation on Friday. (D) gone
(A) will be
(B) was being
(C) has been
(D) is being

210 I Chapter4
PART6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four
answer choices for each of the sentences are given below. Select the best answer to complete the text.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

13 - 1 refer to the following letter.

Independent Television Broadcasting

120 Manor Estate, Broadgate
Tel: 090-889-9999
www.itb.tv.com

Dear Mrs. Edwards,

We want to tha11k you for your recent e-mail _ _ _ last week's airing ofour documentary on Moroccan
131.

street markets. We are glad that you enjoyed it and plan to watch our series more.

We looked into your claim of an error in translation during one of the interviews of the street vendors. We
consulted with our in-office translators, and he confirmed that there was indeed an error in the translation
of the vendor's comments. He currently to correct this, and the documentary will be uploaded
132.

online with the correct translation.

----·As such, we will be sending you a station tote bag along with a water bottle. Please accept these
133.

gifts of our _ _ _ .It is viewers like you that inspire us to work harder and put forth better programs.
134.

Thank you again.

Michael A. Jameson
Broadcasting Manager

131. (A) regarded 133. (A) Not everyone enjoyed the show.
(B) regards {B) Do you speak Arabic?
(C) regarding (C) We appreciate your help in fixing this
(D) to regard error.
(D) We are accepting applications now.

132. (A) worked

(B) is working 134. (A) gratitude
(C) will be working (B) gratification
(D) has worked (C) gratis
(D) gratifying
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Practice Test I 211

 Whitby Annual Carnival: Raffle Winners
Please check the list below to see if you are one of the lucky winners of the Whitby Annual Carnival raffle.
_ _ _ the weeklong carnival, the town of Whitby held various competitions, from raffles to trivia
135.
contests. _ _ _ resident of Whitby was automatically entered into the main raffle contest.
136.

The following residents have been selected as winners:

Best Garden: Mrs. Gladys O'Brian

Best Pet: Fido (Dog), owned by Wendy Hillier
Most Helpful Neighbor: Sarah Higgins
Friendliest Neighbor: Antonio Lopez

_ _ _ .But we also want to take a moment to mention a special winner. Ms. Higgins has won the
137.
award four years in a row for her dedication to the town and weekly volunteer work at the town's various
community centers.

All winners will receive a $100 gift voucher from Whitby Supermarket. _ _ _ your prize, please call
138.

the Town Hall Social Services office at 555-8389.

Congratulations again to all our winners.

135. (A) While 137. (A) We were surprised by the results.

(B) On (B) The carnival is open from 9 to 5.
(C) During (C) We would like to congratulate all of our
(D) Along winners.
(D) If you do not accept your award, it will
be given to the runner-up.
136. (A) Each
(B) Most
(C) Almost 138. (A) Claim
(D) All (B) Having claimed
(C) Claiming
(D) To claim

212 I Chapter4
 refer to the following e-mail.

To: [email protected]
From: [email protected]
Subject: Charity Gala

Dear Ms. Goldberg,

It is with great ____ that we invite you to the Read for the Future Charity Gala at the Hillside Manor.
139.

This event is in celebration of the one-year anniversary of our organization and its impact on the
community. We are happy to have been able to serve our community and accomplish so much in the year
that we have been here.

The event ____ live entertainment and a three-course meal. The festivities will begin at 7 p.m., and
140.

dress is formal attire.----· The proceeds from this will go toward the library expansion project.
141.

Please send the RSVP by January 15th. If you are unable to attend, you will be sorely missed. However, you
are still able to make a donation through our special donor website at www.readfuture.org. We look
forward to having an ____ evening with you.
142.

Sandara Hansen
President
Read for the Future Organization

139. (A) fun 141. (A) We ask that each person who attends the
(B) hope dinner give a donation of $50 or more to
(C) pleasure the organization.
(D) sense (B) Families with children under the age of 10
are asked to leave their children at home.
(C) Those with special dietary restrictions are
140. (A) will feature asked to mention their preference on
(B) featuring their RSVP.
(C) was featured (D) Dinner will be held in the outdoor terrace
(D) featured beginning at 8 p.m.

142. (A) unfortunate

(B) ecstatic
(C) unforgettable
(D) optimistic

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Practice Test I 213

 Super Savers Weekly Specials
At Save Mart, you know you can always find quality foods at bargain prices. This week, we have some
great offers for all of customers, no matter what your tastes are.
143.

Dairy
• Save 50¢ on two liters of milk (whole or low-fat).
• Buy three fruit yogurts and get a fourth FREE! (This offer is _ _ _ valid for the Banone brand.)
144.

Meat
• Skinless chicken is just $1.99 a pound. A five-pound pack will cost you less than $1 0!

Bakery
• All fresh bread is 50% off until Friday (limited to five loaves per customer).
• Buy one slice of fresh cream cake, and we'll give you another for free. Treat yourself to delicious
chocolate cream or tasty vanilla cream!

You know our prices are _ _ _ better than the other stores'! Hurry over now! Come to Save Mart for
145.

everything you need to feed your family without breaking the bank.

Offers valid June 2nd to 9 t h . - - - · Due to conditions beyond our control, items advertised may
146.

not be available. As a result, rain checks are not available.

143. (A) yours 145. (A) more

(B) ours (B) much
(C) your (C) some
(D) our (D) any

144. (A) none 146. (A) The more you buy, the more you save.
(B) not (B) All bakery items are non-refundable.
(C) no (C) Selections may vary from store to store.
(D) nothing (D) Please see the manager to sign up for
our membership program.

214 I Chapter4
PART7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters,
and advertisements. Each text is followed by several questions. Select the best answer for each question
and mark the letters (A), (B), (C), or (D) on your answer sheet.

1 refer to the following article.

Ventura Toys Announces CEO Retirement and New Appointee

Ventura Toys Corporation announced Monday that Paolo Lucas will retire as chief executive officer
on October 30. However, Lucas will continue to serve as chairman of the board. The board of
directors elected Manuel Garza as Lucas's successor, effective on October 31. Garza currently serves
as president and chief operating officer.

Lucas has played a variety of roles at the company, including senior attorney, product manager, and
treasurer. He has served on the board of directors since 2004. Lucas was appointed president of
Ventura Toys in 2008 and CEO in 2009. Under Lucas's leadership, the company has grown through
strategic acquisitions and a strong emphasis on new product development.
li
Lucas said of his successor, "I'm confident that Ventura will continue its growth under Manuel's
leadership." Manuel Garza is a 20-year veteran of the company who has. served as COO since 2012.
In that role, he led all of Ventura's global operations.

147. What is NOT stated about the retiring CEO? 148. The word "effective" in paragraph 1, line 3, is
(A) He will remain on the board of closest in meaning to
directors. (A) successful
(B) He has held several jobs at the (B) operative
company. (C) intentional
(C) He has been with Ventura for 20 years. (D) sufficient
(D) He focused on creating new products
as CEO.

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Practice Test I 21 5
 1 refer to the following text message chain ..

Meryl K 11:42 a.m.

How about going out to lunch for a change? I'm tired
of the cafeteria food. There's a Thai place a few blocks
away that looks good. Not too expensive, and lots of
vegetarian options for you, too.

Ellen B 11:44 a.m.

I wish we could do that, but there's the CFO visit at
1:00, remember? Everyone is supposed to be here,
and I don't think we could make it back in time. Maybe
tomorrow?

MeryiK 11:45 a.m.

Oh, I guess you didn't see the e-mail that went around
about an hour ago. The visit's been moved to 3:00, so
it's not a problem.

Ellen B 11:48 a.m.

Just read it. Thai food it is, then.

149. What is suggested about Ellen B? 150. At 11 :48, what does Ellen B mean when she
(A) She is willing to miss the CFO visit. writes, "Thai food it is, then"?
(B) She prefers the cafeteria food. (A) She wants to try the restaurant another
(C) She did not receive an e-mail. time;
(D) She does not eat meat. (B) She will go to the restaurant for lunch.
(C) She wants to know more about Thai
food.
(D) She especially enjoys Thai food.

216 I Chapter 4
 refer to the following invoice.

MINT DESIGN Invoice Date: 08/02

576 Fullerton St., Balance Due: $1.937.01
Granger

BILL TO: SHIPMENT DETAILS:

Vista Hotel Carrier: RFT Couriers
900 Myrtle Boulevard, Method: two-day priority
Granger Ship Date: 07/23

Item Price($) Unit Qty Total($) Tax

Design services (logo, letterhead,
3,500.00 project 1 3,500.00 8.25%
business card)
Additional services (sketches) 125.00 each 1 125.00 8.25%

Pre-tax Total: 3,625.00

Tax: 299.06
Shipping: 12.95
Total: 3,937.01
IMPORTANT: This invoice is payable by check only, made out to
Mint Design. Balance is due within 30 days of the invoice date. Payments: -2,000.00
Late payments are subject to additional charges of 5% per month.
Thank you! Balance: 1,937.01

151. How much has Vista Hotel already paid? 152. Which is true about Mint Design?
(A) $299.06 (A) It shipped the items on 08/02.
(B) $1,937.01 (B) It charges a set price per project.
(C) $2,000.00 (C) It does not specify a payment method.
(D) $3,625.00 (D) It does not charge late fees.

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Practice Test I 217

 FOR SALE
I'm selling my 1986 Celebrity Eurosport because my company is transferring me overseas.
This car has very low mileage, and I am its only owner. I have treated this car with great care.

Don't miss this one!

• Classic F-platform with original doors and GM/Delco stereo!
• New exhaust, shocks, tires, and brakes-all replaced within the last six months
• Needs a paint touch-up and some minor repair work on fenders, rear bumper, and engine
• Seat covers and window shades included
• Reliable transportation for a student or as a second car
• $400 O.B.O.
• Cash only please

Call Randy, 389-3412, weekdays before 5 p.m:

153. Why is Randy selling his car? 154. What is stated about the car?
(A) It is too old. (A) It needs brand-new tires.
(B) He needs money. (B) It has its original stereo.
(C) ll needs repairs. (C) It comes without seat covers.
(D) He is moving abroad. (D) It has a new coat of paint.

218 I Chapter 4
 refer to the following e-mail.

E-mail

To: I Saul Leganza, Guzzi Imports <[email protected]>

From: J Peter Brown, Mel-Mart Superstore <[email protected]>
Subject:
Date:

Hi, Saul.

[1] This is just to confirm that I have received your phone message. [2] I will now be
leaving Concord early tomorrow morning and arriving in Los Angeles on Star Airways
flight 77 tomorrow night around 8:oo. Because it's a last-minute booking, the only
affordable flights had multiple stops (Philadelphia and Las Vegas), so it is going to take
a lot longer.than I had anticipated. [3] I am sorry for any trouble this will cause you.
[4] Hopefully, we can reschedule our meetings for the day after I get there, the 17th. I
have attached my new itinerary. Please call me if you have any questions; otherwise,
see you soon!

Regards,
Peter

155. Where is Mr. Brown now? 157. When will Mr. Brown arrive?
(A) Los Angeles (A) August 1
(B) Philadelphia (B) August 15
(C) Las Vegas (C) August 16
(D) Concord (D) August 17

156. In which of the positions marked [1 t [2t [3],

and [4] does the following sentence best
belong?
"My flight to California has been canceled
because of bad weather:'
(A) [1]
(B) [2]
(C) [3]
(D) [4]

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~
Practice Test I . 219
 1 refer to the following announcement.

Movies at the Marquis

The Marquis is proud to announce
our special feature week.

For one week per month, we will show movies from a particular genre. This month,
we have chosen horror. We want to know what YOU want to see, so fill in an
audience choice form next time you visit. We will select our next genre based on
the results of the survey.

Horror Week
Ghostly Monsters (1956)
Kip McVities, Rosie Ranger
Monday, 6.:00 p.m.

The Bilge and the Brine (1943)

Mack Jangler, Gregory Ryan
Tuesday and Wednesday, 7:30p.m.

Elvis and the Swamp Monster (1978)

Mike Myron, Roger Paul
Thursday and Friday, 8:00 p.m.

Digstown (1987)
Lou Rosette, Jr., D. Hasbro Wiseman
Friday through Sunday, 9:00 p.m., 12.00 a.m.

158. On what day are two movies shown? 160. What is the latest time that one can see a
(A) Monday movie?
(B) Tuesday (A) Noon
Thursday (B) 8:00p.m.
(D) Friday (C) 9:00p.m.
(D) Midnight

159. How will the theater choose the theme of

the next special feature week?
(A) By asking about customer preferences
(B) By measuring box office popularity
(C) By reading critics' recommendations
(D) By asking staff members

220 I Chapter 4
 refer to the following letter.

±1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111-

~ ~
Bugs and Beans Coffee Shop
Museum of Natural Sciences
401 E. Rosser Ave./ Columbus/ OH 45021
Tel: (502) 235-5555
coffe@ mofns.com

Mr. Tomi Galoob

Galoob Ceramics/
P.O. Box 356 1

- Frisbee/ NY 02165

Dear Mr. Galoob/

Thank you for sending me a copy of your latest ceramics catalog. You have been sending us your
catalog here at the museum for several years now/ and I always look forward to reading it. I was
amazed yet again at the variety and creativity that you have displayed in your work. Your vases and
bowls are quite exquisite! They really do resemble the plants and animals that they are modeled after.
I will probably purchase 50 or more of the ladybug bowls. They are perfect for holding sugar cubes.
However/ it was the scorpion cups that really grabbed my attention. According to the catalog/ they
are available in smalt medium/ and extra-large sizes. I am interested in purchasing approximately 25
of the extra-large scorpion cups. Please send me information on your available stock. I would
appreciate receiving the information by e-mail. I look forward to hearing from you.

Sincerely/

-
'iillllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllf

161. What does Linda Trent request? 163. What will the coffee shop use to hold
(A) A copy of the catalog sugar?
(B) A reply by e-mail (A) Scorpion cups
(C) A set of bowls (B) Ceramic vases
(D) A large cup (C) Ladybug bowls
(D) Small cups

162. What is Linda Trenfs opinion of Galoob

Ceramics?
(A) Their products have become expensive.
(B) Their products are very attractive.
(C) Their products used to be better.
(D) Their products lack any variety.

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Practice Test I 221

 refer to the following instant message chain.

8
Sam Kl iff: 9:41 a.m.
Hi, Rob & Tina. Sorry to bother you on a Saturday, but it's kind of an emergency. I've been
looking over the brochures for the trade fair, and there are some serious errors in them. Some
photos are wrong, and two of the pages are out of order.

Rob Martin: 9:44 a.m.

And we need those for the trade fair by the 16th! This isn't good.

Tina Zakaria: 9:44 a.m.

It's strange-somebody must have checked the proofs before they were printed. What
happened?

Sam Kliff: 9:45a.m.

I haven't peen able to trace the error yet because I can't get ahold of the people in charge. But
my main concern is what to do now. Do we order 400 new copies?

Tina Zakaria: 9:46 a.m.

I think we have to. We can't go to the fair without them.

Sam Kliff: 9:55a.m.

I just got off the phone with the printer. The only way to get the corrected brochures done in
time is to pay for their rush service, which isn't cheap. But I can't do that without approval
from someone higher up.

Rob Martin: 9:56 a.m.

Yeah, we have to get approval from Peter. I'll call him. He's probably working from home
today anyway.

Tina Zakaria: 9:57 a.m.

Exactly, he almost never takes a day off. And I'm sure he'll OK it. It's our only option at this
point.

Sam Kl iff: 9:58 a.m.

Thanks, guys. appreciate your help. I'm checking over the digital file now, and e-mail it to
you both so you can look at it before send it to the printer.

Tina Zakaria: 9:59 a.m.

OK. You were right to let us know. And nice job catching those mistakes.

Rob Martin: 10:00 a.m.

Yep. Sam, I'll call you when I get confirmation.

222 I Chapter 4
164. What does Sam Kliff apologize for? 166. What will Rob Martin most likely do next?
(A) Spending too much money (A) Call Peter
(B) Forgetting to check the brochures (B) Call the printer
(C) Texting his coworkers on the weekend (C) Correct the brochures
(D) Making mistakes on the brochures (D) Send the digital file

165. What is suggested about Peter? 167. At 9:57a.m., what does Tina Zakaria imply
(A) He is new to the company. when she writes,"lt's our only option at this
(B) He often works on weekends. point"?
(C) He has a low-level position. (A) They have to ask for approval.
(D) He worked on the brochures. (B) They have to call another printer.
(C) The company has to go to the trade
fair.
(D) The company has to pay the extra cost.

li

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~
Practice Test I 223
 1 refer to the following advertisement.

Dream l!aeat1on
Golden sandy beaches, deep blue seas, peace and quiet, and delicious food .

. Would you like to take the vacation of a lifetime? [1] Have you always thought about getting
away on a romantic cruise but could never afford it? Now your dream can become a reality.

[2] Get away with Dazzle Tours! [3] Why not take one of our mini-breaks? You will find that a
seven-day break costs a lot less than you thought. [4] For a limited time, we are offering a
Caribbean cruise with stops in Jamaica, Aruba, and Puerto Rico for only $799 (plus taxes).
Service charges and visa fees are included.

Your Dazzle Tour includes:

• Round-trip airfare from Palm Beach to Belize
• All meals and on-board entertainment
• Choice of breakfasts, a buffet lunch, and a three-course dinner menu
• Full use of our sports center, sauna, and casino
• Jet-skiing and scuba diving
• Savings on shopping
• Book of discount coupons given to each passenger-can be used in any of our on-board
shops and boutiques (excluding alcohol and tobacco)
• Guided tours at destination cities with one of our expert local guides. All guides are fluent
in English and extremely knowledgeable about their city.
With Dazzle Tours, every day is a new adventure! All tours last seven days and six nights.
Departures are every Sunday until August 31. Reservations must be made two weeks in
advance. Call one of our agents to reserve your place now!

Dazzle Tours: 1-800-455-2222

224 I Chapter 4
168. What is the purpose of this advertisement? 170. How can reservations be made?
(A) To advertise a buffet (A) Bye-mailing Dazzle Tours
(B) To offer store discounts (B) By visiting the airport
(C) To promote a cruise (C) By telephoning an agent
(D) To introduce a casino (D) By faxing the company

169. In which of the positions marked [1 ], [2], [3], 171. How long does a Dazzle Tour last?
and [4] does the following sentence best (A) Six days
belong? (B) One week
"If you book now, you can get away for (C) Two weeks
even less:' (D) One month
(A) [1]
(B) [2]
(C) [3]
(D) [4]

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~
Practice Test I 225
 -1 refer to the following article.

Tips for Shopping Online

Shopping online gives you access to thousands of goods from companies around the world.
However, some more unfortunate individuals find that the goods they ordered look nothing like the
pictures, arrive damaged, or don't arrive at all. Here are some tips to help protect yourself when you
shop on the Web.

• Before placing your first order, research other people's opinions of the company. There are many
websites dedicated to reviewing online companies with satisfaction surveys, and customer
reviews and comments.

• Next, read all the available information the company provides, including the fine print. Make sure
you read and understand the return policy. Check whether you will have to pay for shipping if
you need to return the goods.

• Always include shipping costs and sales tax in the final price when comparing costs. If the
cheapest item has the most expensive shipping fees, it might not be the bargain it seems to be.

• Keep records of your order. Print out your e-receipt, or save it to a file on your hard drive. This
proof-of-purchase will help you in the event that your item is damaged or not what you ordered.

If you encounter any problems with an online company, contact a consumer advocacy group. You
can easily find telephone numbers for such groups on the Internet.

226 I Chapter 4
172. What should you do before making an 174. The word "encounter" in paragraph 6, line 1,
online purchase? is closest in meaning to
(A) Ask about discounts (A) face
(B) Compare similar websites (B) solve
(C) Check the pictures of the item (C) cause
(D) Find out about shipping costs (D) dislike

173. Why should an online shopper keep the 175. Whom should you contact if you have
receipts? problems?
(A) For recycling purposes (A) The review websites
(B) In case there are disputes (B) The shipping company
(C) To show for the shipping (C) A customer watchdog
(D) To prove his or her identity (D) Your Internet provider

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Practice Test I 227

 Park Board Meeting
All local citizens are invited to the City Park Board open meeting!

The City Park Board open meeting is scheduled for Wednesday, October 17, at 6 p.m. in
conference room B of the public library. Current agenda items include the following: regular
committee reports, funding for the purchase of snow blowers, construction of a temporary
outdoor ice rink for the winter, and next month's Winterfest Bonfire Ball to raise money for
equipment for the children's playground.·

Snow blowers will enable Mendez Park to stay open all year round, even in the heaviest
snow. Now with the park open even in the winter too, we have decided to convert the central
pond .into an ice rink. Local businessman Hans Feine has donated $1o,ooo toward the cost.

Winterfest Bonfire Ball tickets will be on sale at the meeting. They always sell out fast, so
coming to the meeting will increase your chances of getting tickets.

It is not necessary to notify us of your attendance in advance. However, if you would like to
add an item to the agenda, speak at the meeting, or present a report on behalf of a local
organization, please contact Glen Tuber at the city office, at 345-4444, extension 221, before
October 5· All speakers must receive authorization before the meeting, so it is essential that
you contact us in advance. We hope to see you there!

Park Board Meeting Agenda: October 17

I. Call to Order1 Approval of Agenda 6:oop.m.
Committee Reports:
6:10p.m.
A. Park Police Report B. Planning Committee Report

Ill. Purchase of Snow Blowers 6:30p.m.

IV. Cedar Lake Beach Improvements 7:00p.m.
v. Ice Rink Construction 7:20p.m.
VI. Winterfest Bonfire Ball ,(ticket sales) 8:2.o p.m.
VII. Adjournment 8:30p.m.

228 I Chapter 4
176. Where will the park board meet? 179. How long is the discussion of the ice rink
(A) At the ice rink expected to last?
(B) In the library (A) 10 minutes
(C) At the office (B) 20 minutes
(D) In the park (C) 30 minutes
(D) 60 minutes

177. What change is planned regarding the

park? 180. Which item was added to the original
(A) Hiring a snow removal company agenda?
(B) Keeping it open throughout the year (A) Cedar Lake Beach Improvements
(C) Constructing an ice rink (B). Purchase of Snow Blowers
(D) Installing a new pond (C) Winterfest Bonfire Ball
(D) Committee Reports

178. Which people should call Glen Tuber?

(A) People wanting to attend the meeting
(B) People wanting to buy festival tickets
(C) People wanting to speak at the
meeting
(D) People wanting to borrow library
books

I!

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Practice Test I 229

 refer to the following memo and e-mail.

MEMO

To: All Branch Managers

From: Sunshine Holidays Marketing
Re: Customer Preferences

As a result of recent research, we have decided to launch a staff competition.

More than 1,000 British people were recently surveyed by Sunshine Holidays about their vacation plans for
the coming summer. About 200 people in each of five different age ranges were surveyed. They were asked
to indicate which countries they planned to visit out of four possible choices: Italy, France, England, and
Spain. It seems that as they get older, people tend to choose not to travel overseas. Participants over 55
chose Britain as their first choice to visit. When asked why, they gave several reasons, including fears about
health problems and access to medical treatment in a foreign country, worries about communicating in a
foreign language, and the desire to spend time with their grandchildren during school vacations. However,
overall, France was the most popular destination for all age groups. This is because of its close location to
Britain.

We want to increase the number of older customers visiting Spain (target A) and the number of younger
visitors traveling within Britain (target B). For this reason, we are launching a staff competition. Please submit
your ideas to increase the number of customers in these two groups. All staff at the branch with the winning
ideas will get five additional paid vacation days. You have until March 27 to make your submissions. Good
luck!

Nigel Rory [email protected], Yasmin Farhad [email protected],

TO:
Greg Stiles [email protected]

FROM: Olivia Benn <[email protected]>

SUBJECT: Competition

DATE: March 20

Hello, everyone.

This is to follow up on our brief discussion of the recent memo from Marketing about the staff
competition. I think it makes sense to divide into two teams: Greg and I will work on target A.
Nigel and Yasmin, I'd like you to tackle target B. Let's meet as teams tomorrow at 4:30 and
start brainstorming. Then on Friday, each team will make a presentation, and we'll give each
other feedback. My assistant will combine all the best ideas into a slide deck, which I'll send in
by Monday. Let's win this!

Olivia Benn, Branch Manager

230 I Chapter 4
181. What were the people mainly surveyed 184. In the e-mail, the word "tackle" in line 3 is
about? closest in meaning to
(A) Their vacation plans (A) finish
(B) Countries they had visited (B) explain
(C) Ski resorts in Europe (C) handle
(D) Concerns about overseas travel (D) challenge

182. Why was the memo written? 185. What will Olivia Benn do this week?
(A) To describe Sunshine Holidays (A) Prepare slides on marketing ideas
(B) To introduce a marketing contest (B) Give a presentation to the marketing
(C) To announce the winner of a contest department
(D) To discuss new countries to visit (C) Work on ideas for marketing trips to
young people
(D) Think of ways to market Spanish
183. What is stated about the contest? vacations
(A) Only one person can win.
(B) The prize is extra time off.
(C) It involves marketing to one age group.
(D) A deadline has not been chosen yet.

I!

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Practice Test I 231

 http://www.lakelandcollege.com ~

labekmd College

STUDENT-ORGANIZED EVENTS
Authorized Events on Campus
The Student Event Committee governs plans for activities or events on campus that are sponsored
by a recognized student organization. Note that authorized events require a faculty sponsor who
will both attend the event and help with the planning process. After arranging for a sponsor, please
fill out the application here to get authorization. The application must be submitted at least four
weeks before the event so the university can oversee planning issues for student organizations.
Processing of applications normally takes five to ten days.

Not all student-organized events must be authorized. For example, you do not need permission for
weeklyprganization meetings, practices, or organization-sponsored trips. If you will charge
admission, if you serve food or alcohol, or if your event is open to the public, then you must obtain
prior authorization.

Reserving Event Space

As soon as your student group has identified a date and time when you would like to host your
event, as well as back-up dates and times, you will need to reserve a place to hold your event. Large
venues on campus must be reserved six weeks ahead of time (at a minimum). Make sure you check
on the availability of your desired location before you get too far into the event planning process.

APPLICATION FOR STUDENT-ORGANIZED EVENT

Name of applicant (student filling out application):
First Binu
Last Sharma
Applicant's e-mail address: [email protected]
Organization requesting authorization: Drama Club
Faculty sponsor: Lara Miller
Event description: Performance of three one-act plays. each about 45 minutes
Requested space: Student Center 2nd-floor auditorium
Date and time: May 2. 7:00 p.m.
Is your event open to the public?
Yes Ill NoD
Will you charge admission?
Yes D No Ill
Will you serve food or drink?
Yes D No Ill

232 I Chapter 4
 LC's Aspiring Actors and Directors to Put On a Show

Students and local residents alike are in for a treat on May 2, when the Lakeland College Drama Club will
once again hold Page-to-Stage Night at the Student Center. Page-to-Stage is the culmination of a year's
work by the college's Drama Club, as they show off their gifts by performing three one-act plays.

Two of the plays are also student-directed. Drama Club's Binu Sharma chose a couple of her favorite
works, Out of Time and The Ancestors by playwright' Charles Goldman. The event also features a guest
director: local literary star Javier Nunes, presenting his own play about a group of college friends, Four
Summers. "I'm truly impressed with what these students have accomplished at their age-especially
considering the budget they had to work with," Nunes said. "I expect it to be a fantastic success."

Last year's event certainly was. "We look forward to this every year," said Sharma. "We've even moved to
a bigger venue because last time it was standing-room only."

Come to the Student Center auditorium on May 2 at 7:00p.m. and support some of Lakeland's most
talented students., There's no charge for admission, and you won't get a finer evening of free entertainment
anywhere.

186. How far in advance must event locations be 189. What is the purpose of the article?
booked?
(A)
(B)
5 days
10 days
(A) To persuade readers to attend the
event
(B) To request readers' help with the event
I!
(C) 4 weeks (C) To report on the event's outcome
(D) 6 weeks (D) To praise students' efforts on the event

187. Why does the Drama Club event require the 190. What is suggested about the event?
college's permission? (A) It is costly to organize.
(A) Because it is organized by students (B) It is being held for the first time.
(B) Because it charges admission (C) It involves performing world-famous
(C) Because it is open to the public plays.
(D) Because it includes a meal (D) It is expected to draw a large audience.

188. Which person involved is a teacher?

(A) Binu Sharma
(B) Lara Miller
(C) Javier Nunes
(D) Charles Goldman

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Practice Test I 233

 1 refer to the following table, report, and letter.

Value of Exports for the Country of Gromatia,

2000 vs. 2010 and 2020 Estimated Income
...
Product 2000 2010 2020 (estimated)

Beef $2.2* $2.4 $2.8

Fruit $2.3 $2.4 $2.7

Wine $0.3 $0.3 $1.0

Coffee $3.4 $1.7 $1.8

Grains $4.1 $4.9 $5.0

Figures courtesy of the Gromatian Ministry of Trade

* Value in millions of dollars

http://commerce.nic.gr

Farmers of Gromatia, Be Proud!

The Government of Gromatia would like to thank all its farmers for their hard work this year. Despite
the winter flooding and the summer drought, 2010 was a great year overall for the farming industry,
as well as for government revenues and our overall economic health. As a nation whose income is
closely linked to the productivity of our farmers, we truly value your work.

We have sent you the figures for 2000 and 2010 so that you can measure your success for yourselves.
However, you will notice that exports were down in certain sectors-in particular, coffee. These days,
coffee is becoming increasingly popular thanks to large chains of coffee shops offering cheap but tasty
coffee worldwide. We feel that it is important for Gromatia to gain a position in this market. Over the
next five years, we will be offering substantial subsidies to farmers who plant coffee. We hope that
this will enable us to increase our annual exports.

The other areas in which we hope to excel are wine and beef. Producers of these items will also be
receiving subsidies under our five-year plan. With more leisure time, better education, and higher
incomes, people are becoming more interested in these luxury items. This is where we see a niche for
us in the market. We believe that in five to ten years, these will be our fastest growing export items.

Although small, Gromatia has the potential to do very well in the international market. Thank you for
your efforts in taking us there.

;:

.··.

234 I Chapter 4
To the Editor:

Thanks for your reporting on the government's new scheme to subsidize certain agricultural products.
Like most people in this country, I support aid to farmers. However, I think that this aid could be more
carefully targeted where it can do the most good.

We should provide support for farmers who grow essential foods like fruits, vegetables, and grains.
Level the playing field so that smaller and medium-sized farms can become more competitive with
agribusiness corporations and contribute more to our growing export industry. This money could
encourage the development of the kind of agriculture people truly need.

Sincerely,

a. H~
.·. .·

191. Which product is expected to increase most 194. According to the report, why has beef
in value over the next 10 years? become popular?
(A) Beef (A) Larger quantities are available.
(B) Coffee (B) It appeared on a television show.
(C) Grains (C) It can be delivered quickly.
(D) Wine (D) People's wages have risen.
li
192. What problems did farmers in Gromatia 195. What does G. Happ think the government
suffer in 201 0? should do?
(A) Market troubles (A) Invest in farming equipment
(B) Climate troubles (B) Subsidize specific products
(C) Widespread strikes (C) Only export fruits and vegetables
(D) Industrial difficulties (D) Decrease competitiveness

193. How long will the subsidies last?

(A) 5 years
(B) 10 years
(C) 15 years
(D) 20 years

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Practice Test I 2·35

 Monthly Wastage of Stationery Supplies
in the Offices of MAJOR Knottzach Systems

A4 copy paper

84 copy paper

Letterhead paper

Envelopes

To:
From:
Date:
Subject:

Since our official merger with MAJOR Electronics Inc. last month, we have continued
to use stationery with our former name, Knottzach Business Systems. Stationery which
carries the new logo, MAJOR Knottzach Systems, is now available for use. All
employees are requested to use this new stationery for all official correspondence,
effective immediately. Please pick up a supply of the new stationery from Ryan Fischer
. on the fourth floor. However, in order to reduce waste and to do our best to save the
1mPnt we are implementing two new systems.

Sign-out system: Each time you receive any , 11-'a ty stationery, you must sign a
sheet specifying what you took, how much you took, and when you took it. This
information will be recorded on your employee record card.
2) Recycling: We throw away a lot of usable paper every month. All paper must be put
in the recycling bins now placed in each department office. A catered pizza party will
be awarded to the department that wastes the least paper during the month of
September. And if your department succeeds in producing the least wastage for three
months in a row, each member will receive a $so bonus for each month.

236 I Chapter 4
TO: Human Resources (ALL)

FROM: Meg Gillie <[email protected]>

SUBJECT: Recycling

DATE: October 2

Dear Human Resources staff,

I'd like to congratulate your department for winning the company-wide recycling contest for
the month of September. Department director Stephen Zola deserves special mention for
leading the effort. You followed our new policies to the letter and wasted far less paper than
any other department. You will therefore be enjoying delicious free pizza next week on the
day of your choice. The CEO plans to stop by during the party to congratulate you as well.

Well done, and don't forget phase 2 of the contest. If you keep up the good work, I could be
writing to you again in November!

Sincerely,
Meg Gillie

196. Which type of paper was wasted the least? 199. How will the company track paper use?
(A) A4 copy paper (A) By counting all wasted sheets
(B) B4 copy paper (B) By recycling more frequently
(C) Letterhead paper (C) By keeping detailed records
(D) Envelopes (D) By changing its stationery provider

197. According to the memo, what happened 200. What might the HR department win in
last month? November?
(A) New stationery was printed. (A) Extra pay
(B) Business cards were printed. (B) Free food
(C) Two companies were merged. (C) More stationery
(D) A new printer was chosen. (D) Recognition by the CEO

198. What is the purpose of the memo?

(A) To employees about the new
printer
(B) To introduce a new policy about paper
(C) To announce a merger with another
company
(D) To tell all employees about the new
logo

Practice Test I 237

 Practice Test Answer Sheet
LISTENING (Parts 1 - 4) READING (Parts 5 - 7)
ANSWER ANSWER ANSWER ANSWER ANSWER ANSWER ANSWER ANSWER ANSWER ANSWER
NO. NO. NO. NO. NO. NO. NO. NO. NO. NO.
A8 C D A8 C D A8 C D A8 C D A8 CD A8 C D A8 CD A8 C D A8 C D A8 CD
1 @@@@) 21 @@@ 41 @@@@) 61 @@@@) 81 @@@@) 101 @@@@) 121 @@@@) 141 @@@@) 161 @@@@) 181 @@@@)
2 @@@@) 22 @@@ 42 @@@@) 62 @@@@) 82 @@@@) 102 @@@@) 122 @@@@) 142 @@@@) 162 @@@@) 182 @@@@)
3 @@@@) 23 @@@ 43 @@@@) 63 @@@@) 83 @@@@) 103 @@@@) 123 @@@@) 143 @@@@) 163 @@@@) 183 @@@@)
4 @@@@) 24 @@@ 44 @@@@) 64 @@@@) 84 @@@@) 104 @@@@) 124 @@@@) 144 @@@@) 164 @@@@) 184 @@@@)
5 @@@@) 25 @@@ 45 @@@@) 65 @@@@) 85 @@@@) 105 @@@@) 125 @@@@) 145 @@@@) 165 @@@@) 185 @@@@)
6 @@@@) 26 @@@ 56 @@@@) 66 @@@@) 86 @@@@) 106 @@@@) 126 @@@@) 146 @@@@) 166 @@@@) 186 @@@@)
7 @@@ 27 @@@ 47 @@@@) 67 @@@@) 87 @@@@) 107 @@@@) 127 @@@@) 147 @@@@) 167 @@@@) 187 @@@@)
8 @@@ 28 @@@ 48 @@@@) 68 @@@@ 88 @@@@) 108 @@@@) 128 @@@@) 148 @@@@) 168 @@@@) 188 @@@@)
9 @@@ 29 @@@ 49 @@@@) 69 @@@@) 89 @@@@) 109 @@@@) 129 @@@@) 149 @@@@) 169 @@@@) 189 @@@@)
10 @@@ 30 @@@ 50 @@@@) 70 @@@@ 90 @@@@) 110 @@@@) 130 @@@@) 150 @@@@) 170 @@@@) 190 @@@@)
11 @@@ 31 @@@ 51 @@@@) 71 @@@@) 91 @@@@) 111 @@@@) 131 @@@@) 151 @@@@) 171 @@@@) 191 @@@@)
12 @@@ 32 @@@@) 52 @@@@) 72 @@@@) 92 @@@@) 112 @@@@) 132 @@@@ 152 @@@@) 172 @@@@) 192 @@@@)
13 @@@ 33 @@@@) 53 @@@@) 73 @@@@) 93 @@@@) 113 @@@@) 133 @@@@) 153 @@@@) 173 @@@@) 193 @@@@)
14 @@@ 34 @@@@) 54 @@@@) 74 @@@@) 94 @@@@) 114 @@@@) 134 @@@@) 154 @@@@) 174 @@@@) 194 @@@@)
15 @@@ 35 @@@@) 55 @@@@) 75 @@@@) 95 @@@@) 115 @@@@) 135 @@@@) 155 @@@@) 175 @@@@) 195 @@@@)
16 @@@ 36 @@@@) 56 @@@@) 76 @@@@) 96 @@@@) 116 @@@@) 136 @@@@) 156 @@@@) 176 @@@@) 196 @@@@)
17 @@@ 37 @@@@) 57 @@@@) 77 @@@@) 97 @@@@) 117 @@@@) 137 @@@@) 157 @@@@) 177 @@@@) 197 @@@@)
18 @@@ 38 @@@@) 58 @@@@) 78 @@@@) 98 @@@@) 118 @@@@) 138 @@@@) 158 @@@@) 178 @@@@) 198 @@@@)
19 @@@ 39 @@@@ 59 @@@@ 79 @@@@) 99 @@@@) 119 @@@@) 139 @@@@) 159 @@@@) 179 @@@@) 199 @@@@)
20 @@@ 40 @@@@) 60 @@@@) 80 @@@@) 100 @@@@) 120 @@@@) 140 @@@@) 160 @@@@) 180 @@@@) 200 @@@@)
---------