Food and Beverages Sample Script
Food and Beverages Sample Script
Receptionist: Good morning! Thank you for calling Chateau Sta. Isabel. My name is Francis how may
I help you today?
Receptionist: I will be happy to assist you with your reservation. May I have your name please?
Caller: No
Receptionist: Since it’s restaurant anniversary, we offer special Dark chocolate Ganache Cake cake
for only 500 pesos would you like to order one?
Caller: That’s 0922-111-2222
Caller: Yes, That’s Abella St. No. 7 Villa Sorabella Subdivision Concepcion Grande Naga City.
Receptionist: How would you like to settle your bill tomorrow Ma’am? Are you going to use check,
card or cash?
Receptionist: All right Ma’am. Let me just verify if I got all the information correctly Ma’am. I have
reserved a table for two tomorrow, October 18, 2021at 7 in the evening. I also reserved Dark
Chocolate Ganache Cake that cost 500 pesos. This reservation will be under your name, Ms. Mary
Gomez. Your contact number is 0922-111-2222 and your address is Abella St. No. 7 Villa Sorabella
Subdivision Concepcion Grande Naga City
Caller: That’s correct.
Receptionist: Is there anything else that I may assist you with?
Receptionist: Thank you for having business with us. Have a nice day!
No reservation:
This way please. (Take the guest to a table. Converse with the guests as you walk.)
Allow me (when pulling back a chair for the guest or when presenting a napkin).
It could be a 10 – 15 minutes wait, would you like to have a drink in the bar and we’ll let you
know as soon as a table becomes available
Has a reservation:
May I have your name, please? (How do you spell that, please?)
This way please, Mr David. (Escort the guest to their table. Converse with them as you walk.)
Allow me, Mr. David (when pulling back a chair for the guest or when presenting a napkin).
Would you please wait a minute in the bar area and we’ll organize it for your right away.
In restaurants, all guests should be welcomed at the entrance within 1 minute of arrival; guests are
greeted warmly with good eye-contact.
Guests are escorted and seated within 2 minute of their arrival, if seats are available; menus and
wine lists (where applicable) are presented immediately at all meal periods.
Welcoming Guest
Receptionist: Good morning __________ Welcome to Café Isabel. I’m __________ I will be happy to
serve you. Are we holding a reservation for you Mr. /Ms.?
Guest: Yes
Guest: __________
(The guest waits at the lounge while the Receptionist checks the reservation record)
Receptionist: __________ we have prepared a nice table for you. (Open palm, outstretched your
hand)This way please. (Walk a little ahead of the guest to lead her way)
Receptionist: Allow me (pull the chair) Guest will get ready to seat (Please have a seat)
Serving Water:
Guest: Thank you.
(Bring the bread basket, serving fork, serving spoon. Serving fork, spoon and bread are on the bread
basket. Bread basket is held on the left palm)
Offering Aperitif
Waiter: _________, would you like to start with an aperitif? We have chilled sparkling wine and
margarita cocktail. We also have orange juice and iced tea. Which do you prefer?
Guest: No thanks
Waiter: Excuse me_________. May I present to you our menu and wine list for your selection? I will
be back to get your order.
Guest: Thank you.
At dinner once guest is seated and settled guests are asked if they would like an aperitif
before being presented with the wine list and menu.
Our today’s menu is ____________and our soup for the day is ______________.
Guest: Yes
Waiter: _________ if you don’t mind. May I know if you have food restrictions or allergies?
UPSELLING/SUGGESTIVE SELLING:
Waiter: Ma’am would you like to try ____________ to compliment to your dish?
Guest: (Yes/No)
Guest: (Yes/No)
Waiter: Thank you Ma’am/Sir may I repeat your order, you ordered __________________________
is that correct Ma’am/Sir?
Guest: Yes
Waiter: Excuse me Ma’am/Sir would you like some drinks? Here is our wine list for your selection.
May I take your order ma’am/Sir?
Waiter: May I repeat your order ma’am/Sir you ordered ___________ would that be all?
Guest: Yes.
Waiter: Would you like to serve your drinks after the main course?
Waiter: Excuse me Ma’am/Sir you food will be serve for 10-15 mins. Would that be alright will you?
Guest: Yes
Waiter: Excuse me ma’am/Sir may I present to you your order of ___________with a very good
vintage year of ___ years with an alcohol content of ____ alcohol per volume. It has _______ ml with
a very good fragrant of __________________.
Waiter: Here is the cork for your confirmation. Would you like to try the wine now Sir/ma’am?
Guest: Yes.
Waiter: Enjoy your meal ma’am/Sir. Please call me if you need any assistance.
CRUMBLING TABLE
Waiter: Excuse me Maám/Sir, how would you like to pay your bill, would it be cash or credit card?
(Step a backward)
Guest: Here
Waiter: I receive ___________ I’ll be back for your change Excuse me Maám/Sir here is your change.
Thank you Maám/Sir hope you enjoy your staying with us. We look forward for your next visit.