0% found this document useful (0 votes)
3K views

Food and Beverages Sample Script

The document provides a sample script for taking a telephone reservation at a restaurant, including greeting the caller, obtaining reservation details like name, number of guests, date and time, contact information, and payment method. It also includes scripts for seating guests at the restaurant, taking food and drink orders, serving the meal, presenting the bill, and concluding the customer's visit.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
3K views

Food and Beverages Sample Script

The document provides a sample script for taking a telephone reservation at a restaurant, including greeting the caller, obtaining reservation details like name, number of guests, date and time, contact information, and payment method. It also includes scripts for seating guests at the restaurant, taking food and drink orders, serving the meal, presenting the bill, and concluding the customer's visit.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 7

Food and Beverages Sample Script

Taking Telephone Table Reservation

Receptionist: Good morning! Thank you for calling Chateau Sta. Isabel. My name is Francis how may
I help you today?

Caller:  Hi! I would like to book a table reservation.  

Receptionist: I will be happy to assist you with your reservation. May I have your name please?

Caller: Yes. My name is Mary Gomez.

Receptionist: When would you like to book your reservation Ms Gomez?

Caller: Tomorrow October 18, 2021 at 7pm.

Receptionist: A table for how many persons please?

Caller: A table for 2.

Receptionist: Do you have any special request?

Caller: No

Receptionist: Since it’s restaurant anniversary, we offer special Dark chocolate Ganache Cake cake
for only 500 pesos would you like to order one?

Caller : Yes please reserve one cake for me.

Receptionist: May I have your contact number please?

Caller: That’s 0922-111-2222

Receptionist: May I also have your address please?

Caller: Yes, That’s Abella St. No. 7 Villa Sorabella Subdivision Concepcion Grande Naga City.

Receptionist: How would you like to settle your bill tomorrow Ma’am? Are you going to use check,
card or cash?

Caller: Cash payment please.

Receptionist: All right Ma’am. Let me just verify if I got all the information correctly Ma’am. I have
reserved a table for two tomorrow, October 18, 2021at 7 in the evening. I also reserved Dark
Chocolate Ganache Cake that cost 500 pesos. This reservation will be under your name, Ms. Mary
Gomez. Your contact number is 0922-111-2222 and your address is Abella St. No. 7 Villa Sorabella
Subdivision Concepcion Grande Naga City

Caller: That’s correct.
Receptionist: Is there anything else that I may assist you with?

Caller: That would be all. Thanks.

Receptionist: Thank you for having business with us. Have a nice day!

Greet the guest according to time of day:

Good (evening), madam. Good (evening), sir. A table for (4)?

Do you have a table reservation?

No reservation:

 That’s all right. May I have your name, please?

 Would you prefer the smoking or non-smoking area, (Mr. David)? 

 This way please. (Take the  guest  to a table. Converse with the guests as you walk.)

 Is this table fine?

 Allow me (when pulling back a chair for the guest or when presenting a napkin).

 It could be a 10 – 15 minutes wait, would you like to have a drink in the bar and we’ll let you
know as soon as a table becomes available

Has a reservation:

 May I have your name, please? (How do you spell that, please?)

 This way please, Mr David. (Escort  the guest to their table. Converse with them as you walk.)

 Allow me, Mr. David  (when pulling back a chair for the guest or when presenting a napkin).

 Would you please wait a minute in the bar area and we’ll organize it for your right away.

In restaurants, all guests should be welcomed at the entrance within 1 minute of arrival; guests are
greeted warmly with good eye-contact.

Guests are escorted and seated within 2 minute of their arrival, if seats are available; menus and
wine lists (where applicable) are presented immediately at all meal periods.
Welcoming Guest

Receptionist: Good morning __________ Welcome to Café Isabel. I’m __________ I will be happy to
serve you. Are we holding a reservation for you Mr. /Ms.?

Guest: Yes

Receptionist: Under what name please?

Guest: __________

Receptionist: Please have a seat __________ while I check our records.

(The guest waits at the lounge while the Receptionist checks the reservation record)

(The receptionist gets back to the guest.)

Receptionist: __________ we have prepared a nice table for you. (Open palm, outstretched your
hand)This way please. (Walk a little ahead of the guest to lead her way)

                        

Seating the Guest

Receptionist: Will this table be alright with you _________?

Guest: Yes, this would be perfect

Receptionist: Allow me (pull the chair) Guest will get ready to seat (Please have a seat)

Receptionist: May I unfold your table napkin?

Guest: Yes you may.

Receptionist: (unfold table napkin) Excuse me.

Serving Water:

Waiter: Excuse me _________. May I serve your cold water?

Guest: Yes, Thank you.


(Waiter will get the pitcher and pour the water goblet 2/3 full)

Serving Complimentary Bread:

Waiter: Excuse me _________, here’s your complimentary bread roll with butter.

Guest:  Thank you.

(Bring the bread basket, serving fork, serving spoon. Serving fork, spoon and bread are on the bread
basket. Bread basket is held on the left palm)

Offering Aperitif

Waiter: _________, would you like to start with an aperitif? We have chilled sparkling wine and
margarita cocktail. We also have orange juice and iced tea. Which do you prefer?

Guest: No thanks

Waiter: _________, I’ll be back for the menu.

3. Presenting the food menu and wine list.

Waiter: Excuse me_________. May I present to you our menu and wine list for your selection? I will
be back to get your order.

Guest: Thank you.

You may also use the spills/script below:

 Today we have a special set menu / Chef's Special

 May I recommend the Chef's Special? 

 We also have a delicious buffet for you today.

 This is our special (breakfast / afternoon tea) menu.

 At lunch, menus are presented immediately upon being seated.


 Menus cards should be free of dirt, stains and worn edges.

 At dinner once guest is seated and settled guests are asked if they would like an aperitif
before being presented with the wine list and menu.

 Table settings should adjust to the number of guests at the table.

ORDER TAKING (right side of the guest)

Waiter: Excuse me _________.may I take your order now?

Our today’s menu is ____________and our soup for the day is ______________.

Guest: Yes

Waiter: _________ if you don’t mind. May I know if you have food restrictions or allergies?

Guest: None, I’d like to have _________for appetizer.

UPSELLING/SUGGESTIVE SELLING:

Waiter: Ma’am would you like to try ____________ to compliment to your dish?

Guest: (Yes/No)

Waiter: How about _____________?

Guest: (Yes/No)

Waiter: Thank you Ma’am/Sir may I repeat your order, you ordered __________________________
is that correct Ma’am/Sir?

Guest: Yes

Waiter: Thank You Ma’am/Sir May I take the menu card?

Guest: Yes Sure!

WINE SERVING (on the left side of the guest)

Waiter: Excuse me Ma’am/Sir would you like some drinks? Here is our wine list for your selection.
May I take your order ma’am/Sir?

Guest: Yes I’d like to have _________________.

Waiter: May I repeat your order ma’am/Sir you ordered ___________ would that be all?

Guest: Yes.

Waiter: Would you like to serve your drinks after the main course?

Guest: I will give you a signal.

Waiter: Excuse me Ma’am/Sir you food will be serve for 10-15 mins. Would that be alright will you?

Guest: Yes

SERVING THE FOOD (on the right side of the guest)

Waiter: Excuse me ma’am/Sir here is your __________

Guest: Thank you.

CLEARING THE TABLE (on the left side)

Waiter: Excuse me ma’am/Sir may I clear the table for you.

Guest: Yes please

PRESENTING THE WINE

Waiter: Excuse me ma’am/Sir may I present to you your order of ___________with a very good
vintage year of ___ years with an alcohol content of ____ alcohol per volume. It has _______ ml with
a very good fragrant of __________________.

Waiter: Should I open it Ma’am/Sir?

OPENING THE BOTTLE OF WINE USING CORK

Waiter: Here is the cork for your confirmation. Would you like to try the wine now Sir/ma’am?

Guest: Yes.

Waiter: Enjoy your meal ma’am/Sir. Please call me if you need any assistance.
CRUMBLING TABLE

Waiter: Excuse me ma’am/Sir.

PRESENTING THE BILL

(The guest will give a hand signal)

Waiter: Excuse me Maám/Sir, how would you like to pay your bill, would it be cash or credit card?

Here is your bill.

(Step a backward)

Guest: Here

Waiter: I receive ___________ I’ll be back for your change Excuse me Maám/Sir here is your change.

Thank you Maám/Sir hope you enjoy your staying with us. We look forward for your next visit.

You might also like