National Express Coach
National Express Coach
Your Ticket
Thanks, your booking is confirmed.
Please show your ticket to the driver when boarding your coach.
We hope you enjoy your journey.
Important Information
Coachcard(s)
Please bring your coachcard(s) and show them to the driver as you board every coach.
Conditions of carriage
Issued subject to National Express Conditions of Carriage which are available to view online here.
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travel. When amending tickets a new fare category may apply. In this instance the difference between
the two fares (excess fare) will be charged in addition to the standard £5 amendment fee.
Refunds can be made on refundable tickets cancelled 72 hours prior to departure, subject to a £5
per person cancellation fee.
Luggage allowance
You can take two medium sized suitcases, at no more than 23kg each, per person free of charge.
Extra luggage, including outsized items, will only be carried if there is space available and the
additional item/s are paid for. Up to 3 extra items, per person, can be taken, subject to payment and
space.
Departure information
All passengers must be at the departure point at least 10 minutes prior to the departure of the coach.
Travelling to a airport
When travelling to an airport or other important event, please allow ample time between coach arrival
time and your check-in opening time - a minimum of 1 hour extra is required.
Other information
Please note that your seat is only guaranteed to and from the points specified on your ticket.
Customers aged 14 years and over are now legally required to wear seatbelts at all times on
coaches where fitted. Ask a member of staff for further details.
Most National Express and Eurolines coaches are white with red and blue writing. However, we do
use other coaches to meet demand at busy times. Please look out for National Express or
Eurolines window stickers and, if in doubt, ask a member of staff.
Help
In emergancy situations only, please call +44 (0) 845 543 6681. Calls from uk landlines costs no
more than 4.5 pence per
minute. Calls from mobiles may vary please see telephone operators for more information.
if you need more help, please see our FAQ on the National Express Coach website.
Please call Customer Services +44 (0)8717 81 81 78 if you can not find any answer in the help
section.
Valid for a single journey on any day except Fridays throughout the year.
On the Fridays all ES fares will be shown as Standard Single (SS.)
Driver Information
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