group model

General Sorento (XM), Sportage (SL),

Optima (TF), Rio (JB), Forte &
Forte Koup (TD), Sedona (VQ),
Soul (AM)
NUMBER DATE
042 [Rev 1] December 2010

Technical Service Bulletin

SUBJECT: Kia Motors Logo 4/C - Small

2011 IQS PDI QUALITY ASSURANCE INSPECTIONS

Tagline @ 70% Black

* NOTICE
This bulletin has been revised most recently to include additional information
for the 2011MY Sportage. New/revised sections of this bulletin are indicated by a
black bar in the margin area.

Many of the components of the 2011 IQS study are heavily influenced by Kia
dealerships through the pre-delivery (PDI) and retail delivery process. These items
include:
1. Vehicle PDI inspection and assurance of highest quality delivery.
2. Cleanliness of the interior & exterior.
3. Dents / Dings / Scratches to the Exterior.
4. Sales & Service department explanation of features & controls so the customer can fully
understand and operate them without confusion.
2011 Model Year vehicles sold from November 1, 2010 to February 28, 2011 are subject to
the new vehicle 2011 JDPA Initial Quality Survey (IQS). For Technicians & PDI Specialists,
this means paying extra attention to the details during the Pre-Delivery Inspection and
product quality delivery.
This bulletin highlights some of the product quality areas that require particular
attention during the Pre-Delivery Inspection.

File Under: <General>

Circulate To: X General Manager X Service Manager X Parts Manager

X Service Advisor(s) X Technician(s) X Body Shop Manager Fleet Repair
Page 2 of 3
subject: PRE-DELIVERY INSPECTION WORKSHEET

t
2011 IQS PDI QUALITY ASSURANCE INSPECTIONS
Vehicle Identification Number (VIN) Date R. O. Number
Horizontal Kia Motors Logo 1/C - 100% Black
PRE-DELIVERY INSPECTION WORKSHEET

t Instructions: Use this

Pre-Delivery sheet as a guide
Inspection
Vehicle for every vehicle
Worksheet
Identification Number you(VIN)
PDI. Refer to the Pre-Delivery Inspection Description
Section #1 (Pre-Inspection)Date Sheet, located onR.theO.Kia Global
Number
Information System (KGIS) for details of each operation. When completed, sign the worksheet and return the folder with all copies to the proper location.
Horizontal Kia Motors Logo 1/C - 100% Black

1. Pre-Inspection
Instructions:
 DepressUse this Saver”
“Power sheet as a guide for every vehicle you PDI. Refer to the Pre-Delivery
fuse Inspection Description Sheet, located on the Kia Global
 Remove exterior transit protection
Information System (KGIS) for details of each operation. When completed, sign the worksheet and return the folder with all copies to the proper location.
2.
1. Pre-Test Drive
Pre-Inspection
Pre-Delivery
Check
 Depress Inspection
the“Power
following
Saver”for Worksheet
fuseproper Section
operation. Circle #2 (Pre-Test
any items requiring
 Remove Drive)
correction:
exterior transit protection
 Adjust tire pressure to spec including spare (see driver’s door label)  Remote start / push button start*
2. Pre-Test Drive  Interior lighting (warning lamps, dash, dome operation, vanity)
 Torque wheel lug nuts to specification
Check thelighting
 Exterior following for proper
(headlights, operation.
turn signals, any items 
Circleemergency
tail/brake, backup, Audio System
requiring (pre-set 1 station for each for AM, FM, Sirius)
correction:
flashers) AM __________
 Remote FMstart*
start / push button __________ Sirius __________
 Adjust tire pressure to spec including spare (see driver’s door label) ®
 
 AUX / USB / IPOD port*lamps, dash, dome operation, vanity)
 Remote
Torque wheelkeyless
lugentry
nuts to specification Interior lighting (warning
 Exterior
Fuel fillerlighting
door operation (fillerturn
doorsignals,
releasetail/brake,
lever*), tighten gas emergency
cap 
 Bluetooth
Audio System
®
operation – confirm
(pre-set 1 stationlanguage
for each is
forEnglish
AM, FM, Sirius)
 (headlights, backup,
 Passenger seat adjustments, seat belt and folding operations  Set
AM clock
__________ FM __________ Sirius __________
flashers)
 
 Brake
AUX / pedal
USB / /IPOD
clutch
® pedals*
 Occupant Classification
Remote keyless entrySystem (OCS) with adult occupant sitting in front port*
passenger seat operation (filler door release lever*), tighten gas cap 
 Interior
Bluetoothtrim,
® fit and alignment
operation – confirm language is English
 Fuel filler door
 Drivers seat adjustments, seat belt, folding operations
 Passenger seat adjustments, seat belt and folding operations and chimes  Set clock
3.Test DriveClassification System (OCS) with adult occupant sitting in front
Occupant  Brake pedal / clutch pedals*
passenger seat  Interior trim, fit and alignment
BEGINNING MILEAGE ____________ (Radio OFF during road test!)
 Drivers seat adjustments, seat belt, folding operations and chimes
3.Road test 5-10 miles, 10 minutes +, exceed 25 MPH
Test Drive
Confirm engine operation / performance Confirm transmission operation
BEGINNING
IQS MILEAGE ____________ (Radio OFF duringroad test!)
 PDI Quality
Idle quality Assurance Inspections:
 Acceleration  Cruising Upshift through all gears
Road test 5-10 miles, 10 minutes +, exceed 25 MPH  Clutch operation – M/T
Confirm brake operation
Models:
Confirm All
engine
 Pull / vibration operation
/ noise / performance
 Parking brake
 Downshift
Confirm / kickdown
transmission operation
 Idle quality  Acceleration  Cruising  Upshift through all gears
• Battery
Confirm steering/ starting
/ handling / charging:
operation Make sure vehicle  starts
Confirm normally
Clutch noise is–not
operation and battery is fully charged.
M/T present
Confirm brake operation
 Pull / noise  Pull / drift  Downshift
Wind / kickdown Parking brake  Squeaks / rattles
• Pull

 Confirm
/ vibration
Steering
AM/FM
wheel/ noise  &Parking
Satellite
straight / centered brake radio reception is clear, consistent, and static free.

• Clean
Confirm
Confirm the wiper
steering blades
/ handling
following with
duringoperationwindshield washer solvent
test drive Confirm andnoiseaisclean shop rag.
not present
 Pull / noise and warning lamps
All gauges  Pull / drift 
 Wind
Power windows & door Parking brake
 locks  Squeaks / rattles
• Steering
 Check
HVAC wheelallstraight
operation vehicles to ensure there are no scratches,
/ centered dents
 Cruise control or dings.
operation
 Trip computer
Confirm operation during test drive
the following  Moon roof operation*
Models:
 All
 Front &Sportage
rearand
gauges wiper
warning(SL)
/ washer operation
lamps 
 Navigation system
Power windows acquires
& door lockssatellites, displays route
 HVAC
At end ofoperation
test, perform additional confirmation on proper operation of upscale
 Cruise control operation options / systems:
On any
Trip Sportage
Rearcomputer
view operation
camera* built
/ rear prior
parking assist*to 9/17/2010 add a 
sticker
 Moon torow
2nd & roof
3rd the
operation*rearoperation*
rear seat tailgate. Stickers are being

 Front
Mood & rear wiper / washer operation
lighting* 
 Navigation system acquires satellites, displays route
mailed
 Seattowarmers*
dealers / seatwith quantity based on in stock units
coolers* 
as of
Power rear
11/22/2010.
Power sliding side doors
hatch
operation
operation*
(door switches, remotes)*
At end of test, perform additional confirmation on proper operation of upscale options / systems:

 Rear
Rear seat
view HVAC operation* 
camera* / rear parking assist*  Power outlets
2nd & 3rd row (12v / 115v)*
rear seat operation*

 Rear
Moodseat entertainment system (RSE)*
lighting*  Power sliding side doors operation (door switches, remotes)*
 Seat warmers*
ENDING MILEAGE / seat_______________
coolers*  Power rear hatch operation*
 Rear seat HVAC operation*  Power outlets (12v / 115v)*
4.Post
RearTest
seatDrive
entertainment system (RSE)*
Connect MILEAGE
ENDING GDS Pro, select all systems and scan for codes
_______________
 Confirm proper operation if any codes are found  Conduct TPMS scan to check communication with all TPMS sensors
4.Post Test
Clear Drive when complete
all codes
Connect GDS Pro,
Confirm proper select all
operation systems
/ fluid levelsand scan for codes

 Confirm proper
A/T (engine on, operation
A/T in park)if any codes are found 
 Conduct TPMS&scan
Battery cables to checktest
connections, communication with all
battery with Micro 570TPMS
testersensors

 Clear
Brake,allclutch*,
codes engine
when complete
oil, coolant, p/s & washer fluid  Affix battery check results label below In-Stock Vehicle Maintenance
 Check proper
Confirm hoses andoperation
lines for leaks/ fluid levels Record
5.Under Vehicle
A/T (engine on,Inspection
A/T in park)  Battery cables & connections, test battery with Micro 570 tester
 Brake, clutch*, engine oil, coolant, p/s & washer fluid  Affix battery check results label below In-Stock Vehicle Maintenance
Confirm
 Check following items
hoses and lines for leaks Record
 No fluid leaks (oil, brake, P/S, coolant, fuel differential, transfer case)  No tire or wheel damage
5.Under Vehicle
No damage Inspection
to steering, suspension, driveshaft, fuel system, brake system
6.Confirm following items
Final Inspection
 No fluid leaks (oil, brake, P/S, coolant, fuel differential, transfer case)  No tire or wheel damage
Confirm
Models: following
Sedona
 No damage items
(VQ)
to steering, suspension, driveshaft, fuel system, brake system
 Remove all interior protective plastic  Inspect for paint & panel damage
6.Final Inspection
Properly install floor mats and all other items
At Confirm
idle, listen for abnormal fuel pump noise (humming), replace fuel pump if necessary.
following items
 Remove all interior protective plastic  Inspect for paint & panel damage
Models: Sorento
 Properly (XM),
install floor mats and all Sportage
other items (SL)
Technician Signature Date–PDI completed Owner Signature / Date – Received copy of PDI Worksheet
Make sure the Panoramic sunroof channels are free of dirt and debris.
* If equipped White copy – Customer, Pink copy – Vehicle File Rev. 08/2009

Technician Signature Date–PDI completed Owner Signature / Date – Received copy of PDI Worksheet
TSB: GEN 042 Sorento (XM), Sportage (SL), Optima (TF), Rio (JB), Forte & Forte Koup (TD), Sedona (VQ), Soul (AM) December 2010
* If equipped White copy – Customer, Pink copy – Vehicle File Rev. 08/2009
 Page 3 of 3
subject: PRE-DELIVERY INSPECTION WORKSHEET

t
2011 IQS PDI QUALITY ASSURANCE INSPECTIONS
Vehicle Identification Number (VIN) Date R. O. Number
Horizontal Kia Motors Logo 1/C - 100% Black

Long Term Storage Vehicles: All

Instructions: Use this sheet as a guide for every vehicle you PDI. Refer to the Pre-Delivery Inspection Description Sheet, located on the Kia Global
Information System (KGIS) for details of each operation. When completed, sign the worksheet and return the folder with all copies to the proper location.
Vehicles in dealer inventory for longer than 90 days should be checked carefully, especially for the
1. Pre-Inspection
following
 Depressareas:
“Power Saver” fuse  Remove exterior transit protection
2. • Pre-Test
Paint scratches, stains, blemishes and dents.
Drive
• Wiper
Check bladesfor
the following - clean
properand checkCircle
operation. for streak free
any items operation,
requiring replace if damaged.
correction:
 Adjust tire pressure to spec including spare (see driver’s door label)  Remote start / push button start*
 • Torque
Brake shimmy
wheel or grinding due to brake rotor corrosion.
lug nuts to specification Interior lighting (warning lamps, dash, dome operation, vanity)
 Exterior lighting (headlights, turn signals, tail/brake, backup, emergency  Audio System (pre-set 1 station for each for AM, FM, Sirius)
Repair is necessary for any of the above conditions.
flashers) AM __________ FM __________ Sirius __________
 Remote keyless entry  AUX / USB / IPOD® port*
 Fuel filler door operation (filler door release lever*), tighten gas cap  Bluetooth® operation – confirm language is English
 Passenger seat adjustments, seat belt and folding operations  Set clock
 Occupant Classification System (OCS) with adult occupant sitting in front  Brake pedal / clutch pedals*
Pre-Delivery

Inspection Worksheet Section #3 (Test Drive)
passenger seat
Drivers seat adjustments, seat belt, folding operations and chimes
 Interior trim, fit and alignment

3. Test Drive
BEGINNING MILEAGE ____________ (Radio OFF during road test!)
Road test 5-10 miles, 10 minutes +, exceed 25 MPH
Confirm engine operation / performance Confirm transmission operation
 Idle quality  Acceleration  Cruising  Upshift through all gears
 Clutch operation – M/T
Confirm brake operation  Downshift / kickdown
 Pull / vibration / noise  Parking brake
Confirm steering / handling operation Confirm noise is not present
 Pull / noise  Pull / drift  Wind  Parking brake  Squeaks / rattles
 Steering wheel straight / centered
Confirm the following during test drive
 All gauges and warning lamps  Power windows & door locks
 HVAC operation  Cruise control operation
 Trip computer operation  Moon roof operation*
 Front & rear wiper / washer operation  Navigation system acquires satellites, displays route
At end of test, perform additional confirmation on proper operation of upscale options / systems:
 Rear view camera* / rear parking assist*  2nd & 3rd row rear seat operation*
 Mood lighting*  Power sliding side doors operation (door switches, remotes)*
 Seat warmers* / seat coolers*  Power rear hatch operation*
 Rear seat HVAC operation*  Power outlets (12v / 115v)*
 Rear seat entertainment system (RSE)*

ENDING MILEAGE _______________

4. Post Test Drive
Connect GDS Pro, select all systems and scan for codes
Models:
 ConfirmAll
proper operation if any codes are found  Conduct TPMS scan to check communication with all TPMS sensors
 Clear all codes when complete
Vibration / Steering Wheel Off-center
Confirm proper operation / fluid levels
 A/T (engine on, A/T in park)  Battery cables & connections, test battery with Micro 570 tester
• Brake,
Duringclutch*,the PDI
engine Testp/sdrive,
oil, coolant, & washeridentify
fluid a road with
 Affixabattery
fairly smooth
check surface,
results label drive
below In-Stock Vehiclethe vehicle
Maintenance
at a constant speed of 50 mph and monitor for steering wheel shimmy during the test, a
 Check hoses and lines for leaks Record
5. Under Vehicle Inspection
wheel balance may be required. If the steering wheel is off-center an alignment check is
Confirm following items
 required
No forbrake,
fluid leaks (oil, correction. Also
P/S, coolant, fuel maketransfer
differential, surecase)the vehicle
 No tirebrakes do not shimmy during high speed
or wheel damage
 applications.
No damage to steering, suspension, driveshaft, fuel system, brake system
6. Final Inspection
Models:
Confirm Soul (AM),
following Forte (TD)
items
 Remove all interior protective plastic  Inspect for paint & panel damage
Drive vehicle
 Properly installat low
floor matsspeed and
and all other itemscheck for abnormal wheel bearing noise (growl type sound).

Technician Signature Date–PDI completed Owner Signature / Date – Received copy of PDI Worksheet

* If equipped White copy – Customer, Pink copy – Vehicle File Rev. 08/2009

TSB: GEN 042 Sorento (XM), Sportage (SL), Optima (TF), Rio (JB), Forte & Forte Koup (TD), Sedona (VQ), Soul (AM) December 2010