CBSE | DEPARTMENT OF SKILL EDUCATION

CURRICULUM FOR SESSION 2021-2022

INFORMATION TECHNOLOGY (SUB. CODE - 802)
JOB ROLE: DOMESTIC IT HELPDESK ASSISTANT
CLASS – XI & XII

The present course curriculum offers an opportunity for students to understand the basics of
computer software and hardware for working efficiently on computer. This course will enable
students to hone skills to develop desktop based applications etc. With extensive demand of
designers, the course aims at inculcating not only programming skills but also the understanding
of graphics. Graphics in itself is a wide and very interesting area which helps in shaping the
creativity of a student.

PREAMBLE:

Computer is now affecting energy sphere of human activity. It is instrumental in bringing

revolutionary changes in industry, scientific research and education. This is not only the demand
of time but also the demand of almost each and every subject to have an associated computer
learning to equip a student with start-of-art technology to prove himself/herself a better
candidate than those without computer knowledge.

COURSE OVERVIEW
Domestic IT Helpdesk Assistant requires the individual to have thorough knowledge of
various technology trends. This job involves working on a computer, entering, retrieving and
sharing data He/she can assist a programmer or a database engineer. He/she can
independently interact with customers. The individual should be result oriented and should be
able to demonstrate logical thinking and interpersonal skills and should be willing to work at a
desk based job. The person is responsible to maintain hardware and software systems
according to company policies. Inspect, and Troubleshoot basic network, hardware and
software components.

COURSE OUTCOMES

On completion of the course, students should be able to:

 Apply effective oral and written communication skills to interact with people and
customers;

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  Identify the principal components of a computer system; Demonstrate the basic skills of
using computer;

 Identify the solution for small applications in the form of computer programmes

 Use the computer for the data entry process with speed and accuracy.

 Manage the database and handle queries.

 Understand basic cyber safety and security norms

 Will be able to troubleshoot the computer system

SALIENT FEATURES OF THE COURSE

The course will equip students with skills to analyze various problems and their trouble shooting.
Content of the course has been designed as such to make students capable of independently
working on a desktop and be able to develop applications to handle computations of small scale
and record keeping.

Students will develop following skills:

 It will empower students with various skills required to work efficiently on computer.

 Understand basic functional and computational units.

 Understand networking and internet concepts

 Recognize various internet devices and threats to cyber security.

 Skills to work efficiently with basic office tools like word, spreadsheets, presentation

 Understand basics of databases and SQL to handle databases

 Develop programming skills in Java

Through this course students will not only gain knowledge about the basics of computer but will
also develop confidence in developing small applications through programming.

SCHEME OF UNITS

This course is a planned sequence of instructions consisting of units meant for developing
employability and vocational competencies of students of Class XI opting for skill subject along
with other education subjects.

The unit-wise distribution of hours and marks is given overleaf:

802 – Information Technology Class XI & XII Page 2 of 13

 INFORMATION TECHNOLOGY (SUBJECT CODE - 802)
Class XI (Session 2021-22)
Total Marks: 100 (Theory-60 + Practical-40)

NO. OF HOURS MAX.

for Theory and MARKS
TERM UNITS Practical for
Theory
and
Practical
Employability Skills

TERM I Unit 1 : Communication Skills-III 10

Part A

Unit 2 : Self-Management Skills-III 10 5`

Unit 3 : ICT Skills-III 10

TERM II Unit 4 : Entrepreneurial Skills-III 15

5
Unit 5 : Green Skills-III 05
Total 50 10
Subject Specific Skills Theory Practical
(In (In Marks
Hours) Hours)
TERM I Unit -1 : Computer Organization 10 15 5
Part B

Unit -2 : Networking And Internet 15 25 10

Unit-3 : Office Automation Tools 15 30 10
TERM II Unit-4: RDBMS 15 20 10
Unit-5: Fundamentals of Java 25 35 15
Total 85 125 50
Practical Work
Part C

Office Automation Tools 15

JAVA Programme 10
MYSQL Commands 5
Total 30
Project Work
Part D

Practical File 05

Viva Voce 05

Total 10

GRAND TOTAL 260 100

802 – Information Technology Class XI & XII Page 3 of 13

 DETAILED CURRICULUM/TOPICS FOR CLASS XI:
Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration in Hours

1. Unit 1: Communication Skills-III 10
2. Unit 2: Self-management Skills-III 10
3. Unit 3: Information and Communication Technology Skills-III 10
4. Unit 4: Entrepreneurial Skills-III 15
5. Unit 5: Green Skills-III 05
TOTAL DURATION 50

NOTE: For Detailed Curriculum/ Topics to be covered under Part A: Employability

Skills can be downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

 UNIT -1: COMPUTER ORGANIZATION

 UNIT -2: NETWORKING AND INTERNET
 UNIT-3: OFFICE AUTOMATION TOOLS
 UNIT-4: RDBMS
 UNIT-5: FUNDAMENTALS OF JAVA

UNIT-1 COMPUTER ORGANIZATION

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Understand and  Introduction to Fundamentals of  identify and enlist various
appreciate Computer and its use applications of computer
fundamentals of  Characteristics of computer  illustrate various
Computer and its  Components of computer components of computer
characteristics  Block diagram of computer under different blocks
 Processes of task execution  illustrate functions of
 steps of process execution various components of
 function of various components computer
of computer and CPU

2 Understand the  identify various components of  illustrate various types of

components of computer I/O devices
computer  appreciate function and use of  identify and find out the
I/O devices application of each of the
 learn about various storage I/O Devices
devices used in computer
 various memory units of
storage

802 – Information Technology Class XI & XII Page 4 of 13

 S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
3 Understand  introduction to Operating  identify different types of OS
Operating System System and its need in computers/mobile phones
 functions of operating system  identify the different in
 types of operating system features of various
 difference between various operating systems
operating systems

4 Troubleshooting  introduction to common  identifying different kinds of

in computer troubleshooting/ problems problems in the systemand
system  common troubleshooting steps its peripheral devices
 troubleshooting hardware  setting up a printer
problems like display,  selecting a printer
keyboard, mouse etc.  setting default printer
 troubleshooting printer  changing printer settings
problems  how to forcefully restart a
 understanding printer IP computer or stop a task
address  demonstration of problems in
 understanding various printer fly lead, network card and
settings like fast/ slow printing possiblesolutions
 sound troubleshooting
 understanding speaker settings
like volume etc.
 troubleshooting software
problems
 troubleshooting networking
problems
 learn about problems in
network fly lead, network card

5. Understand the  Disk Space management  illustration to view the disk

importance of  Disk Cleanup storage
Utilities  Managing Recycle Bin  to apply Disk Cleanup
 learning about disk utilities to enhance
defragmentation performance of the
 learn to remove unused system
programs  to identify, view and
 learn to disable unused manage Recycle Bin
program services  illustration and hands onto
 restart the system remove unused programs
 learn to use command prompt  illustration and hands on to
to search for a file. disable/enable program
services
 restart the computer
 to search different files using
various options andwildcard
characters

802 – Information Technology Class XI & XII Page 5 of 13

UNIT 2: NETWORKING AND INTERNET

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Understand  Introduction  Illustrate various
Computer  Need and benefits of networking networks and its
Networking  Components of a network: benefits
sender, receive, message,  Identify the
channel, transmission medium
 Transmission Medium (wired and , devices,
wireless) network topology ,type
 Telephone Network standard of networking in
(technology used in each computer lab
generation)  Setting up hotspot
 Working Devices (RJ45
connector, Modem, Repeater,
Hub, Switch, Bridge, Gateway,
Routers)
 Network Topology (Bus, Star
, Ring, Tree, Mesh)
 Types of Networking (LAN,
MAN, WAN, PAN, VAN)

2. To understand  Introduction and use of Internet  Analyze the

Internet and its  Digital Literacy Bandwidth,
terminology  Terminology (Channels,  identify Internetdevices
Bandwidth (HERTZ, KHZ), ISP) and theirsignificance,
 Internet Devices: Repeater, Hub,  to check/view Data
Switch, Gateway, Bridge, transfer rate in
Router computer lab/
 Data Transfer Rate (bps, Kbps, devices
KBps, Mbps, MBPS, Gbps,
GBPS)
 Protocols (TCP/IP, FTP, HTTP,
SMTP, POP3, PPP, UDP)

3. Understand  Network safety concerns: (Digital  Find out the threats

cybercrime and Footprints, Threats, Virus, Worm, encountered and the
the need of Trojan Horse, Spam, Malware, security measures
Cyber Security DoS Attacks, Eavesdropping, used in computer lab
Adware, Spyware, Snooping) and mobile phones
 Networking Security Measures  go through the link
(Antivirus, Firewall, Login ids https://www.cyberla
and Password) wsindia.net
 Cyber Crime (Phishing,
Pharming, Spoofing, Cyber
Bullying, Hacking, Cracking,
Identity Theft, Cyber Stalking,
Cyber Trolling,
 Cyber Safety (Netiquettes, IT Act,
Cyber Laws)

802 – Information Technology Class XI & XII Page 6 of 13

UNIT 3: OFFICE AUTOMATION TOOLS

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Word  Introduction work with Word processing  List the available word
processor applications like OpenOffice, processing
 Introduction to Word Processing window applications.
components like work area, ruler, tab  Introduce the parts of
etc. the main window.
 Understanding various tabs like  Change document
File,Edit, Insert, View and their views.
submenuoptions to format a  Start a new document.
document using OpenOffice Writer.  Open an existing
 Learn to create tables in document.
wordprocessors  Save a document.
 Close a document.
 Use the Navigator.
2. Spreadsheets  appreciate need and use of  demonstration of
spreadsheets components of the
 learn to install an open source Spreadsheet window.
spreadsheet software like Calc  demonstration and
 learn components of the Spreadsheet hands on to insert
title window. formulae and use
 appreciate different formatting features inbuilt functions
available in spreadsheets efficiently
 learn to work, save and close  make charts using
spreadsheets chart tools in
 work with data, move data, use edit spreadsheet
menu  sort data according to
 Use AutoFill, formatting data, various criteria
 alignment, changing cell color, gridlines  change colour,
and borders, alignment, set borders
 flow of text, merging, splitting text, wrap  insert, delete, hide,
text, shrink to fit show rows and
 Numeric data formatting columns
 Find and Replace Data  creating macros and
 delete data and formatting use them efficiently
 delete cells  merging two or more
 insert delete rows and columns cells, splitting a cell
 using formula and functions  search data using Find
 various type of operators options, search and
replace a selected
 predefined functions in spreadsheets
piece of text
(sum(), sqrt(), product(), power(), log(),
round(), abs(), average() etc.
 addressing/ referencing: absolute,
relative, mixed
 sort and filter data
 create chart and graph, setting legend,
grids in charts, resizing and moving
charts, modifying and deleting charts
 create/record a macro, run/use macros
 print spreadsheets

802 – Information Technology Class XI & XII Page 7 of 13

 s. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
3. Powerpoint  introduction to presentation software  Students will be able
 start OpenOffice Impress to work with
 overview of OpenOffice presentation software
 study of various tabs of OpenOffice
 understand various views of
presentation, animations, transitions,
header, footer etc.

UNIT 4: RDBMS

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1. Understand  Database and its purpose  Installation of MYSQL
Relational  Components of a table  Simple calculations in
Database  Relational Database Model MYSQL
Management Terminology (Relation, Tuple,
System Attribute, Cardinality)
 Keys (Primary, Candidate,
Alternate, Foreign)

2. Introduction  Introduction To MYSQL  CREATE DATABASE

to MYSQL  Classification of MYSQL  USE
commands (DDL, DML)  CREATE TABLE
 Data Types in MYSQL (char,  DESCRIBE
varchar, decimal, int, date, time)  SHOW TABLES
 Create database  ALTER TABLE
 Create table  DROP TABLE
 View structure of a table
 Add constraints in table
 Modify structure
 Show all tables created in a
database
 Delete structure

3. DML  Add rows to a table  INSERT INTO

Commands  Viewing content of a table  UPDATE
 Display selected data depending  DELETE
on specific condition  Using WHERE, ORDER
 Display data in a order BY, DISTINCT, LIKE,
 modify the data stored in a table BETWEEN, IN
 delete contents of a table

802 – Information Technology Class XI & XII Page 8 of 13

UNIT 5: FUNDAMENTALS TO JAVA PROGRAMMING

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Understand  Components of IDE  Create a project
Integrated  Understand and change  Create a JFrameForm container
Development Properties and methods of  Add a button component on
Environment Components like jButton, JFrameForm and change properties
(NETBEANS) jLabel, jTextField, like text, font, foreground etc using
jTextarea, jRadiobutton, properties window
jCheckbox,  Add other container controls like
jPasswordField, jListBox, jTextField , jTextarea, jRadiobutton,
jComboBox jCheckbox, jPasswordFieldjListBox,
jComboBox and change their
properties

2 JAVA  Introduction to Object  Display message Using jlabel and

Programming Oriented Programming jtextField
 To understand various  Join two text entries and display
data types (primitive) and them
purpose of each data type  Write code to close the application
 To understand the need  Using Joption Pane display a
and usage of variables message “welcome to
 To understand usage of INFORMATION TECHNOLOGY”
operators (assignment,  Perform simple arithmetic calculation
arithmetic, relational, using operators and display the result
logical, bitwise)  Write the code to find simple interest
 To understand how to  Write code to perform an operation
attach a code with based on the criteria input by the
components like jButton, user in a checkbox or radio button
jLabel, jTextField and  change the background colour of
create a simple jbutton based on the colour selected
application on JFrame from the jListBox /jComboBox
 To understand the use of  accept marks in 5 subjects and find
various components like out the total, percentage. Also display
jTextarea, jRadiobutton, grade depending on the total marks
jCheckbox, obtained.
jPasswordField, jListBox,  Enter a character and find out it is
jComboBox, JTable, vowel or consonant
JOptionPane, JPanel
 To understand when to
use selection statements
(if, if else and switch case)

802 – Information Technology Class XI & XII Page 9 of 13

 INFORMATION TECHNOLOGY (Code No. 802)
Class XII (Session 2021-22)
Total Marks: 100 (Theory-60 + Practical-40)

TERM UNITS NO. OF HOURS MAX.

for Theory and MARKS
Practical for Theory
andPractical
Employability Skills
TERM I Unit 1 : Communication Skills- IV 10
Part A

Unit 2 : Self-Management Skills- IV 10

Unit 3 : ICT Skills- IV 10 5
TERM II Unit 4 : Entrepreneurial Skills- IV 15
Unit 5 : Green Skills- IV 05
Total 50 10
Subject Specific Skills Theory Practical Marks
(In Hours) (In Hours)
TERM I Unit -1 : Database Concepts – RDBMS 30 45 15
Tool
Unit -2 : Operating Web Based 15 20 10
Applications
TERM II Unit-3: JAVA - Fundamentals of Java
programming, Introduction to Java,
Part B

Object Oriented Programming, Java

Language Elements, Operators, Control 30 50 20
Flow, Array, Class Design, Exception
Handling, Assertions, Threads,
Wrapper Classes, String Manipulation.
Unit-4: Work Integrated Learning IT – 10 10 5
DMA
Total 85 125 50
Practical Work:

Java Program 10

SQL Queries(Table Creation + 5 10

Part C

Queries)
Practical File 10
Must contain minimum 15 Java Programs
and minimum 15 queries in MySQL.
Viva 5
Total 35
Project Work 5
Part D

(Any Application made using Java

Netbeans IDE)
Total 5
GRAND TOTAL 260 100
802 – Information Technology Class XI & XII Page 10 of 13
 DETAILED CURRICULUM/TOPICS FOR CLASS XII:
Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration(in Hours)

1. Unit 1: Communication Skills- IV 10
2. Unit 2: Self-management Skills- IV 10
3. Unit 3: Information and Communication Technology Skills- IV 10
4. Unit 4: Entrepreneurial Skills- IV 15
5. Unit 5: Green Skills- IV 05
TOTAL DURATION 50

NOTE: For Detailed Curriculum/ Topics to be covered under Part A:

Employability Skills can be downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

 Unit -1: Database Concepts – RDBMS tool

 Unit -2: Operating Web Based Applications

 Unit-3: JAVA - Fundamentals of Java programming, Introduction to Java, Object

Oriented Programming, Java Language Elements, Operators, Control Flow, Array, Class
Design, Exception Handling, Assertions, Threads, Wrapper Classes, String
Manipulation.

 Unit-4: Work Integrated Learning IT – DMA

DETAILED CURRICULUM:

UNIT TOPICS/ SUB-TOPICS MARKS

UNIT 1 DATABASE CONCEPTS – RDBMS TOOL 15
 Basics of RDBMS.
 SQL – Creating and Opening Database.
 Creating and populating tables.
 Modifying the content and structure of table.
 Ordering and Grouping.
 Operating with multiple tables.
UNIT 2 Operating Web Based Applications 10
 Online Reservation Systems.
 E-Governance.
 Online Shopping and Bill payments.
 Online Tutorials and Tests.
 Project Management – Web Based Application development.

802 – Information Technology Class XI & XII Page 11 of 13

 UNIT TOPICS/ SUB-TOPICS MARKS
 Project essentials and tips.
 Case Study - Online Game.
 Case Study - Online Quiz.
 Case Study – Online Bill Calculator.
UNIT 3 Fundamentals of Java programming, Introduction to Java, 20
Object
 Oriented Programming,
 Java Language Elements,
 Operators,
 Control Flow,
 Array,
 Class Design,
 Exception Handling,
 Assertions,
 Threads,
 Wrapper Classes,
 String Manipulation
UNIT 4 Work Integrated Learning IT – DMA 5
 Identification of Work Areas.
 Work Experience.
TOTAL 50

Practical: 40 Marks

DETAILS MARKS
Practical Work:
10
 Java Program
10
 SQL Queries(Table Creation + 5 Queries)

Practical File 10
Must contain minimum 15 Java Programs and minimum 15 queries in MySQL.

Viva Voce 5

Project 5
(Any Application made using Java Netbeans IDE)

Total 40

802 – Information Technology Class XI & XII Page 12 of 13

LIST OF EQUIPMENT AND SUPPORT MATERIAL:

The list given below is suggestive and an exhaustive list should be compiled by the teacher(s)
teaching the subject. Only basic tools, equipment and accessories should be procured by the
Institution so that the routine tasks can be performed by the students regularly for practice and
acquiring adequate practical experience.

- computer/ laptop / tablet

- scanner
- projector
- printer
- software: OpenOffice, Java Netbeans, MySQL
- hub/switch
- Internet
Students should be exposed to various functional units, Office applications, Network security
systems/ devices / field visits to gain knowledge and expertise.

CAREER OPPORTUNITIES:

● Customer Service Associate

● Customer Service Representative

● Customer Care Executive

● Customer Service Advisor

● Helpdesk Coordinator

● Customer Support Representative

● IT Support Specialist

● Documentation Assistant

● Programming Assistant

VERTICAL MOBILITY:

This course will assist the participating students to further update their career by vertically
moving either to BA (programming) and other programming oriented applied undergraduate
courses of different universities

They may also move to their corporate career by starting as a desktop data entry operator or
small developer for desktop applications and move up to a corporate ladder in the role of
software developer in different sectors.

802 – Information Technology Class XI & XII Page 13 of 13