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Basic Competencies Unit of Competency: Lead Workplace Communication Unit Code: 500311109 UNIT DESCRIPTOR: This Unit Covers The Knowledge, Skills and

This document outlines the competencies for leading workplace communication, including communicating information about workplace processes, leading workplace discussions, and identifying and communicating issues. It provides assessment criteria for selecting appropriate communication methods, communicating multiple topics, asking questions to gain information, identifying correct information sources, organizing information correctly, and maintaining communication skills. The document also provides a lecture on effectively communicating workplace information through selecting the right communication method, communicating multiple topics, asking questions, identifying correct information sources, and maintaining skills.

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Rogelyn Balberde
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Download as DOCX, PDF, TXT or read online on Scribd
479 views

Basic Competencies Unit of Competency: Lead Workplace Communication Unit Code: 500311109 UNIT DESCRIPTOR: This Unit Covers The Knowledge, Skills and

This document outlines the competencies for leading workplace communication, including communicating information about workplace processes, leading workplace discussions, and identifying and communicating issues. It provides assessment criteria for selecting appropriate communication methods, communicating multiple topics, asking questions to gain information, identifying correct information sources, organizing information correctly, and maintaining communication skills. The document also provides a lecture on effectively communicating workplace information through selecting the right communication method, communicating multiple topics, asking questions, identifying correct information sources, and maintaining skills.

Uploaded by

Rogelyn Balberde
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BASIC COMPETENCIES

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION

UNIT CODE : 500311109

UNIT DESCRIPTOR : This unit covers the knowledge, skills and


attitudes required to lead in the dissemination
and discussion of ideas, information and issues in
the workplace.
Learning Objective:
1. Communicate information about workplace processes
2. Lead workplace discussions
3. Identify and communicate issues arising in the workplace

ASSESSMENT CRITERIA
1.1. Appropriate communication method is selected
1.2. Multiple operations involving several topics areas are communicated
accordingly
1.3. Questions are used to gain extra information
1.4. Correct sources of information are identified
1.5. Information is selected and organized correctly
1.6. Verbal and written reporting is undertaken when required
Communication skills are maintained in all situations
Introduction
You can hear the phrase good communication skills widely bandied about these days.
The phrase amounts to little more than writing well and speaking well, a fairly modest-
sounding acquirement. The skills themselves, however are anything but modest in the
practical effects, without them, you cannot function efficiently, whether a housewife,
businessman, office secretary, employee, employer, information hunter, colleague,
student or friend.

The greater your skills in speaking and writing, the greater your chances of success in
many aspects of life from friendships to business dealing. To build up a successful
relationship with someone, a new-acquaintance, a boss, a client, a salesman, you must
maintain or hone the skills that help you to say what you mean and to understand what
others are saying to you.

Like broadcasting, speaking and writing also have 3 elements; transmitter, signal and
receiver. What is that distorts the message between transmitter (you) and receiver,
your reader or listener. It might be an inadequate vocabulary or nervous twitching, or
lack of confidence in yourself.

Read this lecture for you to know how to communicate information about
workplace processes

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the
Range of Variables
1. Communicate 1.7. Appropriate communication method is selected
information about 1.8. Multiple operations involving several topics
workplace processes areas are communicated accordingly
1.9. Questions are used to gain extra information
1.10. Correct sources of information are identified
1.11. Information is selected and organized correctly
1.12. Verbal and written reporting is undertaken when
required
1.13. Communication skills are maintained in all
situations
INFORMATION
Communication in the workplace is one of the signs of a high-performance culture. Exchanging
information and ideas within an organization is called workplace communication. However, effective
communication occurs when a message is sent and received accurately. In every aspect of life (both
professional and personal), effective communication is important to success and
happiness. Effective communication in the workplace is central to all business goals. 
Why is communication so important in the workplace?

 It avoids confusion
 It provides purpose
 It builds a positive company culture
 It creates accountability

Improving communication starts at the top to meet your business intent. Often, effective
communication at the workplace is what distinguishes a good leader from a great one.
Communication at workplace defines organizational goals and helps coworkers collaborate. This is a
step towards a fundamental business practice for a committed and productive workforce. In a study,
companies ranked communication skills twice as important as managerial skills. Here are the
skills that employers mostly seek in new hires, ranked in terms of priority.
 Oral communication
 Listening
 Written communication
 Public speaking
 Adaptability

It’s vital to measure communication so you can see what works, what doesn’t, and tweak it
accordingly. Workplace communication is important to your growth and success. It allows everyone
to share their inputs and feel that their ideas are being valued.

ABC Of good writing:


1. Accuracy – appropriateness, attentiveness to your audience, avoidance of ambiguity
2. Brightness – brevity or conciseness, brightness, buoyancy
3. Clarity – correctness of usage and grammar, consistency, correctness
The skills of good speaking covers general aspects of speech improving your voice control,
overcoming nervousness, as well as particular problems from conducting an everyday social
conversation. Think how carefully you pitch the level of your voice and how you deliver it matters
most. Speak according to circumstances.

Self Check

1. Exchanging information and ideas within an organization is called_______________ .


2. What are the skills that employers mostly seek in new hires, ranked in terms of priority?.
3. Why is communication so important in the workplace?
4. What are the ABC of good writing?

Answer Key

1. workplace communication
2. -Oral communication
-Listening
-Written communication
-Public speaking
-Adaptability
3.
 It avoids confusion
 It provides purpose
 It builds a positive company culture
 It creates accountability

4. - Accuracy
-Brightness
-Clarity
Task /Activity

Role Play

Group 1. Echo to Co-employees learnings from Seminars attended in the


disbursement of public funds and policies on government expenditures and staff
involvement in the process to prevent loss, wastage and fraud.

Group 2. Accountability, Responsibility and Liability in the government service

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