REGULAR CALL (INBOUND)

1.) Hi, Good Morning / Good Afternoon, My name is Jay,

Am with the welcome team, who am I speaking with?

2.) Hi ________ How ya doin’ today?

3.) Am good, I see here that you're calling about (street address)

4.) Alright, would you like to see it today around (2.5 hours ahead from now) today or sometime
around tomorrow?

5.)Ok sure, we're gonna set that up.

6.) Ahm a lil’ bit of background, Amentioned Am with the welcome team,
We are market partners witt Zillow, we help buyers who don't have an agent to buy houses,
This means we can show you this home or any other homes that are on the market.
May I ask, How long have you been actively looking for a home?
So are there any other particular properties you would like to see or just this one?
( I mean I you want we can send you a list of other properties that comply with your criteria)

7.) Great, Ideally, when would you like to close and probly move into your new home?
(I mean what’s your time frame)

8.) Alright. Do you already have a real estate professional working with you?

IF WITHIN 30 - 60 DAYS, ASK...

---Have you already spoken to a lender?
---Are you already pre-approved?

IF WITHIN 30 DAYS ONLY ASK...

---Have you already spoken to a lender?

9.)Thank you _________, for our next steps,

Am gonna send you a text message from our mainline
and when the appointment is confirmed,
you're gonna receive a text message for additional information.
Is there any other information I can provide or do you have any other questions?

10.) Ok one last thing __________

Zillow gonna send a customer satisfaction survey in the next 24 hours,
and if you give us a happy happy happy face as the highest rating, that would be fantastic
‘cause… we’ll get bonus points with that in Zillow and yeah I would really appreciate it

Thank you so much, we’ll be in touch over text shortly,

Have a great day and thanks for your call. Alright, bye for now.
(THIS SCRIPT IS FOR VIDEO TOUR)

Ok, we have two formats of video tour, the first one is Recorded video, where you will be able to
watch house tours at your earliest convenience and play it in advance or rewind if you miss
something,
The second is a live video conference with the agent through google meet or zoom, so to speak,
where you can get a walkthrough in real-time and the good thing here is, you can ask any related
questions that can be answered right away, so what would you choose? a Recorded video or Live
video conference?

ALL THAT WE ASK

All that we ask, because as I mentioned we can show you houses as many as you want without
any pressure,
I mean if we have shown you houses and you pick one that you feel that on the money or the right
home for you, give us the privilege to help you buy it, does that sound fair?
(Let us help you with the buying process, does that sound fair?)
Ok great, thank you so much.

LENDERS

Well, we have great lenders, so we can definitely help you on that and we’ll make all the process
very easy for you.

LOOKING FOR MORE HOUSES..

What is your criteria? like

How many beds and bathrooms?
How many acres or how much land do you need

Ok after this call, I’m gonna send you my contact information as well as the list of available
properties that comply with your criteria.

HOW CAN I GET PRE-APPROVED?

I don’t exactly know all the requirements, but I can give you some, lenders gonna ask for
documentation about income, assets, bank statement, 2 or 3 years tax statement or tax return,
If you’re self-employed they gonna as more data if you work for the company they gonna ask a
little bit less. So far that’s all I know and I hope that helps you at least.

Tough Question,

That’s a good question and a tough one, We’ll I wanna answer that on my own but I’m afraid I
couldn’t, not because I don’t know, it’s just that I wanna give you a perfect answer because,f what
we’re dealing with right now is a big financial decision in the future, and I want perfect for you,
how ‘bout this, I’m gonna assign you to my manager, his name is Chris Schilling and he’s the one
who’s gonna answer all the questions you have.

FREQUENTLY ASKED QUESTIONS:

1.) WHAT IS THE NEIGHBORHOOD LOOKS LIKE?

-I don't know yet, Am not living there but let me go ahead and find out for ya, if you want to, we
would love to set up an appointment with you, I mean have a sit-down, show you around available
homes in the area and talk about the step by step process to bring you into your new home.
-How many bedrooms and bathrooms you’re looking for?

2.) I WILL CALL THE LISTING AGENT HAR

*Alright, I understand, and it’s totally fine,

Can I at least tell you something if it’s ok with you,

Alright thanks, I just wanna tell you how wonderful our service is,
I mean, in case that you wanna go give us a chance or let say, you wanna see other properties,
we would love to show you all homes in the market that probably complies with your criteria,
I mean, on our end here, super easy to show homes, no pressure,
We understand that this is a big financial decision,
So whenever you wanna go see it, we’ll go at your convenience
We can show you houses as many as you want,
So in short, we’ll make all the processes very easy for you,
but of course, it's up to you, we respectfully accept whatever your decision will be,
And yeah thank you for listening on how we would love to help you to get you a new home,
So allow me to send you at least my contact information. Ok

Alright, have a great day, and thanks for your call.

3.) I ONLY WANNA TALK TO THE LISTING AGENT

*Actually, the listing agent pays me to represent you as the buyer,

and they represent the seller. so how can I help you?”

(If they still insist, go to Har.com and put the address in so that you can see the agent’s name and
contact details.)
*I have here now the name and contact details of your listing agent, do you have a pen and paper
or anything you can use to note this information down?
Ok, here you are,

4.)IS THIS FOR RENT?

This property isn’t for rent, but have you ever considered buying a home? I mean, It’s simpler than
what you think, if you want to, we would love to set up an appointment with you, I mean have a
sit-down, show you around available homes in the area and talk about the step by step process to
bring you into your new home.

5.) Tough Question Response :

That's a good question, I'd like to explain that to you, however, some question has an unstable
answer, I mean the answer I can provide right now could be changed during the appointment that
might lead to confusion, and of course, I don't want that to happen, so to avoid that, for the
meantime, my humble suggestion to you, is to gather all the questions you wanna ask and yeah,
we'll answer that during the appointment.

RELOCATING

It seems like you’re relocating from somewhere else, right?