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Strategies For Active Listening

The document outlines 6 strategies for active listening: stop and focus fully on the speaker; look at non-verbal cues to understand meaning; listen for overall ideas rather than individual words; empathize by imagining how you would feel in their situation; ask questions to clarify understanding and show interest; and paraphrase what you heard to allow the speaker to clarify. The strategies aim to develop a clear understanding of the speaker and communicate interest in their message.

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Felicity Rivas
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302 views10 pages

Strategies For Active Listening

The document outlines 6 strategies for active listening: stop and focus fully on the speaker; look at non-verbal cues to understand meaning; listen for overall ideas rather than individual words; empathize by imagining how you would feel in their situation; ask questions to clarify understanding and show interest; and paraphrase what you heard to allow the speaker to clarify. The strategies aim to develop a clear understanding of the speaker and communicate interest in their message.

Uploaded by

Felicity Rivas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Strategies for

active listening
Oral Communication

by Felicity Rivas & Naya Calalang


Strategies for active
listening
These strategies are intended to
promote active listening, or a type
of listening with the goal to
“develop a clear understanding of
the speaker’s concern and also to
clearly communicate the listener’s
interest in the speaker’s message”

Oral Communication Class | SMMS


6 STRATEGIES:
Stop Be empathetic

Look Ask questions

Listen Paraphrase
Oral Communication Class | SMMS
Stop
Focus on the other person, their
thoughts and feelings. Consciously
focus on quieting your own internal
commentary, and step away from
your own concerns to think about
those of the speaker. Give your full
attention to the speaker.

Oral Communication Class | SMMS


Look
Pay attention to non-verbal
messages, without letting yourself
be distracted. Notice body language
and non-verbal cues to allow for a
richer understanding of the
speaker’s point. Remember that
“active listeners need to
communicate to the speaker that
they are involved and giving the
person unconditional attention”

Oral Communication Class | SMMS


Listen
Listen for the essence of the
speaker’s thoughts: details, major
ideas and their meanings. Seek an
overall understanding of what the
speaker is trying to communicate,
rather than reacting to the individual
words or terms that they use to
express themselves.

Oral Communication Class | SMMS


Be empathetic
Imagine how you would feel in their
circumstances. Be empathetic to the feelings of
the speaker, while maintaining a calm centre
within yourself. You need not be drawn into all of
their problems or issues, as long as you
acknowledge what they are experiencing.

Oral Communication Class | SMMS


Ask questions

Use questions to clarify your


understanding, as well as to
demonstrate interest in what is
being said.

Oral Communication Class | SMMS


Paraphrase
If you don’t have any specific questions
to ask, you may choose to repeat back to
the speaker, in your own words, what you
have taken away, in order to allow the
speaker to clarify any points.

Oral Communication Class | SMMS


End
Thank you for listening.

Oral Communication Class | SMMS

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