SITXHRM001 Coach Others in Job Skills

Full Name:Mandeep singh

Student ID:ANIE200132

Assessment Task 1: Written Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you
have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the
Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide.
adhere with your RTO’s submission guidelines.
answer all questions completely and correctly.
submit work, which is original and, where necessary, properly referenced.
submit a completed cover sheet with your work.
avoid sharing your answers with other students.

Question 1
Identify three communication techniques that are effective in a workplace coaching context. Describe
how each technique can assist you to be a good coach.
ANS: The three communicational techniques are:
1: Coaching Communication Means Active Listening – It is a skill that can be acquired,
developed, and improved with practice. It is a “must have” for coaches! Active listening
involves listening with all senses. It involves hearing the words, the tone of those words, the
context of those words, and how the speaker is communicating with their body language while
saying those words. It not only requires a focus on the speaker, it also requires the listener to
show active signs, both verbal and non-verbal, of listening. Active listening is also about
patience – effective coaching conversations develop over time.
2: Using silence effectively. Just as it is important to ask questions and provide feedback, it is
also important to use silence within a conversation. Using silence means that you give the
client time to think through a reply, and that you are not anticipating a client’s response by
pre-empting their answer.
3: Action initiation. Once goals are set, action is needed to get to those goals. A coach can
help initiate action by challenging beliefs, exploring options, asking clients to share ideas,
encouraging clients to identify new behaviours or modes of thinking, and offering additional
ideas (but not telling them what to do!).

QUESTION 2
Explain why feedback from colleagues about a potential coachee’s performance or work skills is
important when deciding whether coaching is required.
ANS: 1. As the colleagues are working with you, they can understand the areas where the new staff
needs help and have struggled while working through the shifts.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

2. Since the colleagues have expertise in the area where they are observing you work; they can be
better judge of your weaknesses and the gaps in your skills and knowledge.

QUESTION 3
Explain why your own direct observation and own workplace experience can assist in determining
whether coaching is required.
ANS: The direct observation and the workplace experience can help identifying the areas of struggle
of the new colleagues, and the mistakes they make while following the procedures they are required
to go through can help in identifying the gaps in the understanding and the knowledge. I can
benchmark my own performance and experience to gauge the short comings of the new staff. Hence,
my own experience will help me determine the key areas of gaps while working with the new staff.

QUESTION 4

EXPLAIN THE WAYS IN WHICH A POTENTIAL COACHEE MAY IDENTIFY THAT THEY HAVE A NEED FOR
COACHING.

ANS: The potential coachee is aware of areas in which they are lacking or not confident and
want some assistance and support.
The potential coachee has some needs that they realise are impacting on their ability to
perform at their best such as lack of communication skills or time management.

QUESTION 5
Describe what is involved regarding the key principles of training listed below.

Explanation Talk to the coachee about the aim and reason of the training. This might
encompass connection with skills understanding wishes or identified, how those
had been identified goals to be completed through coaching sources which
consist of in training explanation of coachee all through consultation the concept
behind what's going to be validated and many others.
Demonstration Performing talent, pastime action or tasks, in order that it is to be transferred.
Repeat the statistics and rationalisation or level as you achieve this to enhance
principle do the stairs slowly, reaping the demonstration as required.

Review The step as you took on your demonstration and make certain that they could
attempt their very own demonstration. This may encompass asking a few
questions. Reinforcing the key degrees, elements of your demonstration and
protection problems.
Listening to trainee This could arise during the reviewing level wherein you ask query to the coachee
explanation to see if they have recognised what you have proven and the knowledge which
you have imparted. This could occur whilst the quote while demonstrates what
they have visible you are doing.
Observing and Give the coachee to exercise while demonstrated via making use of some steps

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

evaluating trainee procedures is used. It is miles critical to examine them carefully. Specially where
demonstration they have consultation encompass dangers such as those related to food safety,
hygiene, work, health, and safety. The observation is not about how nicely the
overall performance they performed the abilities, however whether they are
doing them in the manner that indicates that they understand safety and hygiene
implications which might be vital in cookery context. You want to offer some
confidence, if they may be looking nervous and then very cautious choice of
phrases display them construction comments or feedbacks.
Providing feedback
Proper feedback and the hard copies will be provided to the staff regarding the
session so that you understand more clearly. And will help you in further
understanding. So that they can improve themselves.

QUESTION 6

1. Explain how each of the following can cause barriers or difficulties with coaching. What could you
do to address these?

Breakdown in It is if you are speaking very speedy. If you are just doing the
communication process for the hack of it and you are not able to understand.
In case you are not asking questions in between to check
their knowledge and you are the usage of technical words or
no longer capable of explain what they suggest. So, which
can purpose your language abilities are both too proper for
the opposite character to apprehend, its method you are not
trying to build the rapport. You are just making it very
professional and very cold. And you are not making them
experience that their home or you are acting like you are
doing favour on them.

Inappropriate Education them at the same time as busy service happening

circumstances for coaching wherein you are trying to push them while they had been
purported to be completing their shift and pass domestic.
Glaringly while going home somebody has laboured the
complete whole shift in there already so exhausted, they will
not be capable of pay plenty interest.

Insufficient opportunity to
practice
To practice or if you are dashing via the training consultation
and tell them to exercise couple of instances after which
circulate ahead, so that the alternative individual. Supply
possibility to exercise as frequently as they want.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Language or cultural
barriers Some of the man or woman is not very fluent within the
commonplace language this is English. And you are not
using hand gestures or now not trying to use a few words of
the language that they recognize quite properly, to pressure
the concept into their minds.

Shyness or lack of It is miles a loss of self-assurance due to several motives. It

confidence could be their qualification, their heritage or their ethnic
background, cultural heritage. If you are not making them feel
welcomed or making it way to cold.

Assessment task 2 Activities –

Complete the following activities.

1. Carefully read the following information.

Successful completion of this unit requires that you provide effective on-the-job
coaching to four different colleagues. It is important that you provide evidence that
you have coached each person.
Below is a guide to the skills and knowledge you must demonstrate when you are
completing this assessment. We have provided a number of documents to assist
you as listed at the beginning of this task.

What do I need to demonstrate?

During this assessment you will be required to demonstrate a range of skills and
knowledge. These include:
 identifying the need for coaching
 discussing with the colleague their need for coaching
 organising coaching sessions
 demonstrating the key principles of training, including:
o explanation
o demonstration
o review
o listening to trainee explanation

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

o observing and evaluating trainee demonstration

o providing feedback
 demonstrating active listening and questioning techniques
 completing coaching within commercial time constraints
 monitoring the coachee’s progress and providing assistance
 reporting progress
 identifying any performance problems of difficulties and identifying strategies to
address them

How will I provide evidence?

Your assessor will observe all coaching sessions and complete an assessment
checklist to document your performance. You will also be required to complete and
submit some documentation as further evidence.

2. Identify the need for coaching.

In this activity you will learn about each of your colleagues (referred to as
coachees). You will meet with your assessor (who will play the role of your
supervisor) and you will need to gather information about each person so you can
determine their need for coaching.

James works as an Executive chef in a busy Italian restaurant. He has just employed four new
staff members, Amy, Samantha Ricky, and Oliver, to assist in both front and back of house
during their busiest service periods. He has asked his Sous Chef George, to observe their
work during their first week on the job and identify if there is a need for coaching.

Write an email to James, regarding your observation, suggest the pieces of training that the
new staff would need to work more efficiently, to stay in line with compliance requirements and
cover the skills gap in WHS, Hygiene, operational skills and documents and record-keeping
areas.

Email 1:

Subject: performance observation and coaching requirement for new staff.

Hi James,

As per our discussion, I have observed the new staff Amy, Samantha, Ricky, and Oliver. In the
past one week and based on how they have performed through the shifts. I have identified
several skills and knowledge gaps in their performance. Therefore, I am suggesting the following
trainings to be conducted for them to help them work more efficiently in the kitchen and the
backend areas. These training will not just meet the compliance requirements of the company’s

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

policies and procedures but also cover the skill gap. So, the training is basic first aid, how to
apply band aid on small cuts and wounds, how to use equipment safety, how to record food
wastage, how to sharpen a knife.

Therefore, I would like to check their roster for coming weeks and organize a training session for
all session. I would like to accommodate all four of them and deliver the training or conduct
training for them, please let me know if there is anything additional that you would like to add into
the training, or I am ok to go ahead with the same. Therefore, I have organized the four coaching
sessions for four-hour coaching sessions for four hours on the coming Thursday. As they are all
roster for half a day start and as their own roasted for 4:00 pm to 9:00pm shift. I have added an
additional 4 hour to their shift. So, that they can come in early get trained and get the coaching
and then start there normally shift on time. Once I have conducted the training session, I will
provide you with my feedback for each of the staff the trainees.

Your sincerely,

George

3. Meet with each coachee.

Make a time to meet with each coachee prior to the coaching time provided by your
assessor. You must hold one meeting per coachee, as each person will have
different needs.
During this meeting you will need to talk to the coachee about their needs so you
can determine exactly what you will coach them in.
You will need to demonstrate effective communication skills during this meeting,
including using active listening and questioning techniques, so that you are clear on
what your coaching needs to provide.

Please write a brief script of the meeting you had with the following staff:

1: Script of meeting with Amy:

George: Hi Amy, how are you doing today.

Amy: I am good, how are you?

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 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

George: I am also good. The reason I have asked you to meet me today is that, I have observed you
and found that you lack the knowledge of basic first aid: how to apply band aid on the small cut
and wounds during shift.

Amy: Yes George, you are right I have not received any formal training or coaching on this.

George: Therefore, it is very important for you to know how to apply basic first aid. So, that you can
avoid the cross contamination happening while you are preparing food for the customers. I have
organized coaching session for you know you are rostered for 4:00pm instead of 4:00pm to
12:00pm.

Amy: Good to hear that you are going to take the session and I am excited to attend the training
sessions with you.

George: Great, I am glad that you are looking forward to this training. Just one more thing please
arrive 15 minutes earlier than the time so that I can brief you about the training.

Amy: No worries. I will be there before time. So, that I can improve myself.

George: ok nice to hear. See you in the training session.

Amy: Thanks George

George: Your welcome Amy.

2; Script of meeting with Samantha:

George: Hi Samantha, how are you today.

Samantha: I am good George what about you?

George: Congratulations on completing one week at your work, during this time, I have observed you
and found that you are not clear in how to use equipment safely during shift.

Samantha: Yes George, this is my first time working in the commercial kitchen of this level.

George: Therefore, it is very important for you to know how to use equipment’s safely in kitchen. So,
that you can avoid the minor accidents in kitchen. I have organized coaching session for you
know you are rostered for 4:00pm to12:00pm.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Samantha: It is interesting. I would like to attend the training session.

George: That seems good. So, that you can come early. And get training, if you will be so that you
can get the chance to practice and then you can take a small break and then start your shift on
scheduled time.

Samantha: ok George I will be on time. No worries

George: Nice to hear.

Samantha: Thanks George.

George: You are welcome Samantha. See you!

3: Script of meeting with Ricky:

George: Hi Ricky, how are you today.

Ricky: I am good George.

George: I wanted to inform you about the session I have decided to meet you was, I have observed
you are not clear in how to record food wastage during shift.

Ricky: I was thinking off this but did not understand how to improve. But know I think I will be able to
improve.

George: Yes, Therefore, it is very important for you to know how to record food wastage in kitchen.
So, that you are not wasting much in kitchen and all food is properly labelled.

Ricky: Yes!

George: I have organized coaching session for you know you are rostered for 4:00pm to12:00pm.
So, that you can come early. And get training, if you will be so that you can get the chance to
practice and then you can take a small break and then start your shift on scheduled time.

Ricky: Nice! I would like to attend the session. So, I will be there on time.

George: Thanks for showing interest Ricky. See you in the training session.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Ricky: No worries George! Bye.

George: Bye.

4: Script of meeting with Oliver:

George: Hi Oliver, how are you today.

Oliver: I am fine. Thank you!

George: Thanks for coming to my office. The reason I have asked you to come and see me is
because, I have observed you in the past one week and found that, are not clear in how to
sharpen the knife during shift.

Oliver: I have not been formally trained on this at school, as you know that I have just completed my
high school.

George: Therefore, it is very important for you to know how to sharpen the knife in kitchen. So, that
you can avoid the minor accidents such as cuts or wounds in kitchen.

Oliver: Ok

George: I have organized coaching session for you know you are rostered for 4:00pm to12:00pm.
So, that you can come early. And get training, if you will be so that you can get the chance to
practice and then you can take a small break and then start your shift on scheduled time.

Oliver: But I am bit nervous about it.

George: No need to worry Oliver. It is just a session there are more staff which is coming in this
session. I would like you to join the session for your benefit.

Oliver: Ok I will try to come for session.

George: Oliver the session is for your understanding you can improve youself.

Oliver: Ok George I will come on time. Thanks for guiding me.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

George: Nice to hear! See you.

Oliver: ok bye!

George: Bye!

4. Organise coaching sessions.

For this activity you need to look at the information you gathered during your
meeting with each coachee and take notes about:

 what they need to be coached in

 what you need for this coaching

 how long you think this coaching will take (make realistic calculations,
assuming you will be doing the coaching during a work day while other
activities are being performed around you, and consider how long you would
expect each coachee to need to practise skills)

 any information you can provide to support the coaching (including any
workplace procedures or documentation).
Save your notes file as Coaching Preparation. Include your notes for all four
coaching sessions in this document.
Once you have determined what you need, draft an email to each coachee to
provide them with some basic information about your session, including:

 when it will be held (time and location) and for how long it will run

 anything they need to bring (if relevant)

 a basic outline of the coaching session (what will happen, it’s purpose etc).

End the email with a farewell that shows you are looking forward to your session.
You do not need to send the emails but do need to keep a copy of each, as you will
submit them at the end of this assessment.

Email: 2

Subject: coaching preparation.

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 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Dear Amy, Samantha, Ricky, Oliver

I am writing this to confirm that your training has been scheduled on coming Thursday, 01-06-
2021 at 12pm to 4pm. At level one in training hall. I would like to let you know or inform you that
you need to come 15 minutes earlier and make sure that you are more comfortable. I will be
providing a paper towel and other training material. Since you are aware of the training that will
be given to you. Please bring up relevant material that you feel more comfortable using otherwise
the training material will be provided by the work. Looking forward to seeing you on time and
have enjoyable coaching session with you all on Thursday.

Please do not hesitate to write to me if you have any questions or if you help needed any further
clarification.

Best regards,

George.

5. Coach colleagues.

Meet with each colleague at the expected times, dates, and locations. Make sure
you have everything you need, and that the area is free of hazards or other safety
issues.
Conduct the coaching session, making sure that you demonstrate the key
principles of learning. Ensure that you pay careful attention and assist the coachee
with any problems or performance issues they encounter.
Demonstrate appropriate use of questioning and active listening during the session
and maintain clear communication. Make sure your coachee is given opportunities
to contribute by asking questions, talking about what they do when performing this
task or activity, and being able to confirm understanding. Keep to the timeframes
you were provided and the duration of the coaching session you calculated in the
previous activity.

Role-plays for all the four coaching sessions

Script for each coaching session covering the following:

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Coaching Session 1

Trainee’s Name: Amy

Session outline. (Name and Basic first aid: how to apply band aid on small cuts and
explanation of the task) wounds.

The best way to easy a reduce, scrape, or puncture

wound (including from a nail) is with cool water. You can
hold the wound below going for walks water or fill a
bathtub with cool water and pour it from a cup over the
wound. Use soap and a gentle washcloth to smooth the
pores and skin around the wound. Try to maintain soap
out of the wound due to the fact it may purpose
inflammation. Use tweezers that have been wiped clean
in isopropyl alcohol to take away any dirt that is
nevertheless inside the wound after washing.

Even though it may seem which you need to use a

stronger cleansing answer (consisting of hydrogen
peroxide or an antiseptic), this stuff may also irritate
wounds. Ask your doctor if you sense you need to use
something aside from water.

Demonstration of the task (step by Step1: wash your hands properly and wear gloves`
step demonstration)
Step2: Rinse or wash the cut or wound.

Step3: apply the piece of gauze.

Step4: raise the injury part to slow down the blood flow

Step5: clean the wound and dry it.

Step6: And finally apply the sterile dressing or bandage

on the cut.

Step7: if the cut is very deep then Refer to hospital.

Ask questions to check the Do you know why we raise the injury part of our body?
understanding.
So that it slows down the blood flowing.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Allow time for practice. (observe I will give to hard copy regarding the session so that you
while the trainee is practicing) understand more clearly. And will help you in further
understanding. I will observe you during your shift.

Positive and constructive feedback. Yes, Amy has understood everything regarding the
session, and I observed her she has understood quite
well the training session.

Future performance review Amy performance can be reviewed within 1 week and if
there is some drawbacks and feedback could be given
instant and she will be capable of doing better.

Trainer’s Name George

Coaching Session 2

Trainee’s Name: Samantha

Session outline. (Name and How to use equipment’s safety.

explanation of the task)
PPE is equipment that will protect the user against health
or safety risks at work. It can include items such
as safety helmets, gloves, eye protection, high-visibility
clothing, safety footwear and safety harnesses. It also
includes respiratory protective equipment (RPE).

Demonstration of the task (step by Maintenance: all equipment’s must be regularly

step demonstration) maintained and replaced.

Storage: all equipment should be well looked after and

stored properly.

Training: employers and the self-employed have duties to

ensure PPE is used properly and does not increase the
risk of an accident.

Records: keep record of all, (PPE) personal proactive

equipment on your premises and a schedule for when
checks and replacements should be made.

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Ask questions to check the Why should we use towel or cloth to hold the equipment
understanding. if it is hot?

Because it is safe for us to protect our hands from burn.

Allow time for practice. (observe I will give to hard copy regarding the session so that you
while the trainee is practicing) understand more clearly. And will help you in further
understanding. I will observe you during your shift.

Positive and constructive feedback. Yes, Samantha has understood everything regarding the
session, and I observed her she has understood quite
well the training session.

Future performance review Samantha’s performance can be reviewed within 1 week

and if there is some drawbacks and feedback could be
given instant and she will be capable of doing better.

Trainer’s Name George

Coaching Session 3

Trainee’s Name: Ricky

Session outline. (Name and How to record the food wastage.

explanation of the task)
The following are the ways by which wastage of food
can be avoided.

1) Buy only what you need in absolute quantities.

2) Try to avoid storing foods in large amounts.

3) Try to eat food only when you are hungry.

Demonstration of the task (step by Keep a record of what you throw out. If you can, then
step demonstration) weigh it with a kitchen scales for this you can use our

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

food waste recording sheet. Keep the close by sticking it

on the side of the fridge usually works fine. If you fill your
container then dispose of the food as you would normally
do. Four steps to reduce food wastage.

Step 1: Measure your food waste

Step 2: Develop an action plan to reduce food waste
using the data collected, with targets, timescales and
responsibilities
Step 3: Review progress on the plan each month
Step 4: Share your good work with staff, consumers and
industry

Ask questions to check the Why should we measure the food wastage?
understanding.
#So that you can reduce the food wastage in kitchen and
keep the record of food wastage.

Allow time for practice. (observe I will give to hard copy regarding the session so that you
while the trainee is practicing) understand more clearly. And will help you in further
understanding. I will observe you during your shift.

Positive and constructive feedback. Yes, Ricky has understood everything regarding the
session, and I observed her she has understood quite
well the training session.

Future performance review Ricky’s performance will be reviewed within 1 week and if
there is some drawbacks and feedback could be given
instant and she will be capable of doing better.

Trainer’s Name George

Coaching Session 4

Trainee’s Name: Oliver

Session outline. (Name and How to sharpen the knife

explanation of the task)
There are many methods to sharpen your knives. For

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

example, you can use a sharpening stone, or a

sharpening rod, sharpening system, or an electrical
sharpening machine. You can also ask someone else to
do the job. The best sharpening method for you, depends
on the kind of knives you want to sharpen, the type of
steel of the blade, your experience with sharpening and
your own preferences.

Demonstration of the task (step by Step 1: Honing

step demonstration)
Honing helps keep a knife blade's existing edge
straight and sharp. You will need a knife and a
honing steel. Position them comfortably. Touch the
heel of your knife to the top of the steel at a 22-
degree angle and apply a little bit of pressure.

Step 2: Slide the Knife Down the Honing Steel

Slide the knife down the steel with a left to right

motion. The idea is to touch the entire edge of the
blade in every pass. Repeat on the other side, about
four or five passes. Tip: Hone each side the same
number of times.

Step 3: Test the Knife

You'll know you are done if your sharp knife cuts

more easily than before.

Step 4: Sharpening

Sharpening puts a brand-new edge on your knife

when it gets dull. Sharpen depending on how much
you cook. You will know it's time to sharpen when
your knife gets so dull that honing doesn't help.
Manual sharpeners are safe and easy to use.

Step 5: Using a Sharpener

Place the sharpener on a flat surface and put the

knife into the course slot. Pull the knife toward you
with even pressure from heel to tip. Repeat this a
few times.

Step 6: Repeat

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

Next, repeat using the fine slot. Wipe your knife

clean and try to cut something. You will know when
it's sharp. Tip: Always sharpen your knife with the
same tool.

Remember, hone for day-to-day use and sharpen for

long-term care. Avoid dishwashers and glass cutting
boards, as they will dull your knife. Take care of your
knives and they will take care of you.

Ask questions to check the At what degree should we keep for knife sharpening?
understanding.
We should keep at 22 degrees.

Allow time for practice. (observe I will give to hard copy regarding the session so that you
while the trainee is practicing) understand more clearly. And will help you in further
understanding. I will observe you during your shift.

Positive and constructive feedback. Yes, Oliver has understood everything regarding the
session, and I observed her she has understood quite
well the training session.

Future performance review Oliver’s performance will be reviewed within 1 week and if
there is some drawbacks and feedback could be given
instant and she will be capable of doing better.

Trainer’s Name George

Date 01-06-2021

6. Follow up coaching.

You are to review the information provided in the Coachee Feedback document.
This information has been provided by the coachee about your session.
You will also need to review the information in the Workplace Feedback document,
which includes feedback from others in the workplace about the coachee’s
performance.
Write an email that you would provide to your supervisor (your assessor) about

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SITXHRM001 Coach Others in Job Skills
 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

each coachee’s progress since completing their coaching session.

If there are any issues that need to be addressed, list at least one strategy that
could be used to support the coachee. Identify how you will continue to provide
supportive assistance to each coachee until their skills have markedly improved.
Your email should be clear and concise and written professionally.

Email 3:

06-06-2021

Subject: overview of training feedback

Dear

I am writing to informing you to give you a brief overview of training sessions that were
conducted. The feedback about the trainees from the staff that they are working with
and trainees’ feedback. All the training was conducted on 01-06-2021 at 10am to 4 pm.

The trainees were provided with enough opportunity to practice the tasks that they were
trained. As per all the four trainees’ feedback they were very happy with the way the
session was conducted. The trainees were asked questions to check their
understanding on the procedures they need to follow. They were more confident about
getting the job done properly now. The demonstrations were easy to follow, and they
practiced the task multiple times.so, they all were given a lot of time to practise and
clear the mistakes. They were nervous about the coaching in the beginning. But they
understood and they even worked out that it was probably on the reason why needed
some coaching.

Now it’s been two weeks since the coaching has been done. I feel like I have gathered
some feedback from the staff that these people are working with staff feedback is as
following regarding the new trainees. And Amy was very happy in her role, Samantha
has been working more efficiently, Ricky has improved his mistakes and Oliver was
nervous before but now more confident in his work. The oral outcome of their coaching
session is very successful. However, just letting you know that the coaches will be
having the trainees have been poised up with the staff who will be constantly mentoring
them an assisting them in improving further in their skills and ensuring that all their
needs are met, and they are not finding the situation is very challenging to cope with.
There will be another observation before they appraisal to make sure that they are being
very proficient with the task that have been ghosted with or these are any additional
coaching to be provided to all the four staff.

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 SITXHRM001 Coach Others in Job Skills
Full Name:Mandeep singh
Student ID:ANIE200132

We will keep you ensure that I will keep you posted with the progress of the all the four
training on the quarterly basis.

Best regards

George.

Submit documents to your assessor.

Send or submit the following documents to your assessor:

 Coaching preparation document (activity 4)

 Emails to your coachees (activity 4)

 Email to your supervisor (activity 6).

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SITXHRM001 Coach Others in Job Skills