ROLES OF DIFFERENT PHARMACY
WORKFORCE
(PHARMACY SUPPORTIVE
PERSONNEL)
Supportive
personnel means a
person other than a
licensed pharmacist,
pharmacy intern, or
pharmacy technician who
may be performing duties
assigned by the
pharmacist under direct
supervision.
Pharmacy Aide
Duties and Tasks
1) Accept prescriptions for filling, gathering and
processing necessary information.
2) Answer telephone inquiries, referring callers to
pharmacist when necessary
3) Prepare solid and liquid dosage medications for
dispensing into bottles and unit dose packaging.
4) Greet customers and help them locate merchandise.
5) Unpack, sort, count and label incoming merchandise,
including items requiring special handling or
refrigeration.
6) Prepare prescription labels by
typing and/or operating a
computer and printer.
7) Receive, store and inventory
pharmaceutical supplies,
notifying pharmacist when
levels are low.
8) Operate cash register to
process cash and credit sales.
9) Restock storage areas, replenishing items on
shelves.
10) Maintain and clean equipment, work areas and
shelves.
11) Prepare, maintain and record records of
inventories, receipts, purchases and deliveries
Pharmacy Aide Skills and Abilities
1) Reading Comprehension -- Understanding written
sentences and paragraphs in work related
documents.
2)Oral expression- ability to communicate with others
3) Oral Comprehension -- The ability to listen to and
understand information and ideas
4) Service Orientation -- Actively looking for ways to
help people.
5) Speaking and Writing -- Talking and Writing to
others to convey information effectively.
Pharmacy Assistant
General Purpose
Assist licensed pharmacists in
the preparation and dispensing
of medications and other
pharmaceuticals to inpatients,
healthcare providers,
outpatients and customers.
Duties and Responsibilities
Duties performed under the direct supervision of a
licensed pharmacist:
assist in the preparation and dispensing of medications
assist in the preparation of extemporaneous
pharmaceuticals
accurately count and pour medications from stock
containers
repackage and label products and extemporaneous
doses
receive and input prescription orders into system
lialise with healthcare providers to ensure accuracy
of prescription information
release refill medications and over-the-counter
products in accordance with existing procedures
request new prescriptions from physicians where
necessary
provide patients and customers with necessary
information about their prescriptions, medications
and products
Patient data management:
collect, organize and maintain patient information
and profiles
input details into prescription/patient/pharmacy
data management system
maintain confidentiality of patient data
Inventory management:
monitor and maintain inventory of medicines and pharmaceutical
supplies
place orders for required inventory
receive and record medications and pharmaceutical products
process charges
package and label medications and pharmaceutical products
stock shelves
Payments:
prepare billing details for medications
collect and process payments
complete sales transactions for prescription and
over-the-counter medications and other
pharmaceutical products
General Duties:
maintain work area in an organized and hygienic
manner
keep pharmacy equipment clean and in good
working order
ensure products and shelves are kept neat and tidy
adhere to quality assurance standards at all time
Qualifications, Education and Experience
High School Diploma
Associate's Degree preferred
Certification as a Pharmacy Assistant often required (TESDA
NC II/III)
knowledge of drug regulations
knowledge of medical and pharmaceutical terminology
knowledge of generic and trade names of commonly
prescribed medications
experience with administrative and clerical procedures and
systems
familiar with relevant computer applications
Key Skills and Competencies
attention to detail and accuracy
excellent verbal and written communication skills
strong customer-service orientation
planning and organizational skills
sound judgment and decision-making
confidentiality
team work
Pharmacy Technician
A Pharmacy Technician works
closely with a Pharmacist to help in
the preparation and distribution of
prescribed medication. Their
support and expertise enable
pharmacies to run smoothly and
efficiently. They typically work in
hospitals and pharmacies where
they help mix medicines, measure
medication, count pills, label
bottles, take payments and give
instructions for medication.
Supporting pharmacological services by
assembling, stocking and distributing medications
Maintaining records by recording and filing the
prescriptions and orders of Physicians
Sorting, stocking and labeling medications and
monitoring inventory
Responding to the requests of patients and
healthcare providers, answering their questions and
referring various inquiries to the Pharmacist
Complying with rules, regulations and procedures to
help maintain a clean and safe pharmacy, such as
by sterilizing equipment and surfaces
Processing prescriptions electronically and ensuring
all information is accurate and complete
Generating revenues by recording, calculating and
issuing charges
Undertaking administrative tasks such as record-
keeping as assigned by a Physician or facility
manager from time to time
Skills and qualifications
Supply and inventory management skills
Attention to detail and analytical skills
Ability to create a safe and productive environment
Exemplary customer service skills
Excellent organizational and time management skills
Dependable team player
Advanced verbal and written communication skills
Ability to work in a fast-paced environment
Education, Experience, and Licensing
Requirements
Education, Experience, and Licensing Requirements:
High School diploma
Previous experience in a pharmacy, retail, medical,
or customer service setting
Previous experience as a Pharmacy Technician
Importance of Pharmacy Supportive
Personnel
Pharmacist can focus on
patient care than
administrative works
Laboratory Activity 2 & 3
REFLECTION PAPER: Find a journal about
collaborative healthcare between a Pharmacist and
other Healthcare Professionals then make a
reflection about it. (INDIVIDUAL)
INTERVIEW: Pharmacy Support Personnel
(BY GROUP)
