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Dealer Name: Mehaboob Garage, J.C. Nagar Bangalore

The document summarizes customer satisfaction survey results for a garage called MEHABOOB GARAGE in J.C. NAGAR Bangalore. It shows ratings across 35 customers for 10 quality parameters on a scale of 1 to 5. Overall customer satisfaction seems high, with most parameters averaging between 4-5.

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varim
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27 views7 pages

Dealer Name: Mehaboob Garage, J.C. Nagar Bangalore

The document summarizes customer satisfaction survey results for a garage called MEHABOOB GARAGE in J.C. NAGAR Bangalore. It shows ratings across 35 customers for 10 quality parameters on a scale of 1 to 5. Overall customer satisfaction seems high, with most parameters averaging between 4-5.

Uploaded by

varim
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Dealer Name: MEHABOOB GARAGE, J.C.

NAGAR BANGALORE
service time taken Cleanliness overall
service service job card quality of commitment process of
Questions person for during service
reception facilities filling repair on delivery bill payment
ability servicing delivery experience
Form Sl No.
1 5 4 5 4 5 5 5 5 5 5
2 4 5 5 4 4 5 4 4 4 5
3 4 4 5 5 4 5 4 4 5 5
4 4 4 4 4 4 4 4 4 4 4
5 4 4 4 4 4 4 4 4 4 4
6 5 5 5 5 5 5 5 5 5 5
7 5 5 5 5 5 5 5 5 5 5
8 4 5 5 5 5 5 5 5 5 5
9 5 5 5 5 5 4 4 4 4 4
10 5 5 5 5 5 5 5 5 5 5
11 5 5 5 5 5 4 5 4 5 5
12 5 5 5 5 4 5 5 4 5 5
13 4 4 4 5 5 4 4 5 4 4
14 4 4 4 4 3 4 4 4 4 4
15 4 5 5 5 4 5 5 5 4 5
16 4 4 5 5 4 4 5 4 4 4
17 5 5 5 5 5 5 5 4 5 5
18 5 5 5 5 5 5 5 5 5 5
19 5 5 5 5 5 5 5 5 5 5
20 5 4 5 5 5 5 5 5 3 4
21 4 4 4 5 5 4 5 4 5 4
22 5 5 5 5 5 5 5 5 5 5
23 5 4 5 4 5 4 5 5 5 5
24 4 4 4 4 4 4 4 4 4 5
25 4 5 4 4 3 4 3 3 4 3
26 5 5 5 5 5 5 5 5 5 5
27 4 4 4 4 4 4 4 4 4 4
28 5 5 5 5 5 5 5 5 5 5
29 5 4 5 5 5 4 5 5 5 5
30 4 5 5 5 4 5 4 4 5 5
31 5 5 5 5 5 5 5 5 5 5
32 4 4 4 4 4 4 4 4 4 4
33 4 4 4 4 4 4 4 4 4 4
34 5 5 5 5 5 5 5 5 5 5
35 5 4 4 4 4 4 4 4 4 4

Tot #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Analysis feb 2011 Analysis feb 2011


service reception #DIV/0! service reception
service facilities #DIV/0! service facilities
service person ability #DIV/0! service person ability
job card filling #DIV/0! job card filling
time taken for servicing #DIV/0! time taken for servicing
quality of repair #DIV/0! quality of repair
commitment on delivery #DIV/0! commitment on delivery
process of bill payment #DIV/0! process of bill payment
post service exp. #DIV/0! post service exp.
overall service exp. #DIV/0! overall service exp.
TOTAL

43
44
45
40
40
50
50
49
45
50
48
48
43
39
47
43
49
50
50
46
44
50
47
41
37
50
40
50
48
46
50
40
40
50
41

1593
Score Details
max score min score
Q1 Service Reception 5 1
Q2 Service Facilities 5 1
Q3 Service person ability 5 1
Q4 Job card filling 5 1
Q5 Time taken for service 5 1
Q6 Quality of repair 5 1
Q7 Commitment on delivery 5 1
Q8 Process of bill payment 5 1
Q9 Cleanliness during delivery 5 1
Q10 Overall service experience 5 1
50 10
1 HS 5 Highly Satisfied
S 4 Satisfied
A 3 Average
DS 2 Dissatisfied
HDS 1 Highly Dissatisfied
2 HS 5
S 4
A 3
DS 2
HDS 1
3 HS 5
S 4
A 3
DS 2
HDS 1
4 HS 5
S 4
A 3
DS 2
HDS 1
5 HS 5
S 4
A 3
DS 2
HDS 1
6 HS 5
S 4
A 3
DS 2
HDS 1
7 HS 5
S 4
A 3
DS 2
HDS 1
8 HS 5
S 4
A 3
DS 2
HDS 1
9 HS 5
S 4
A 3
DS 2
HDS 1
10 HS 5
S 4
A 3
DS 2
HDS 1

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