SCANJETS

2000 s2 models: www.hp.com/support/sj2000s2

3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
 
mobile devices
Router connection not required
www.hp.com/go/mobileprinting

windows supported
Windows 10, 8.1, 7
 
macos supported
macOS Catalina v10.15, macOS Mojave v10.14, macOS High Sierra v10.13, macOS Sierra v10.12
 
To order maintenance parts for the scanner, see the HP scanner parts website at
www.hp.com/buy/parts.
 
HP limited warranty statement
 
HP PRODUCT        DURATION OF LIMITED WARRANTY*
HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1
HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1        One-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
 
Contents of the box
 
Contents of the box
The following items are included in the product box.
 
Product
USB cable
Power cord
External power supply
Installation Guide
 
Set up overview
 
Select a sturdy, well-ventilated, dust-free area, away from direct sunlight to position the scanner.
 
Remove all tape and packing material from the scanner.
Connect the power cable to the power supply and connect the power supply cable into a power
outlet or surge protector.
CAUTION: The scanner uses 100–240 V and 50/60 Hz. To prevent damage to the scanner, use only
the power cable that is provided with the scanner.
 
If the green LED is on, plug the power supply into the back of the scanner (1) and then press the
Power button (2).
 
Connect
 
Option 1: USB connection directly between the scanner and the computer
 
Windows®: Do not connect the USB cable until prompted during the software installation in the next
step.
macOS: Connect the USB cable now.
Option 2: Wireless network connection (N4000 snw1 and N7000 snw1 models)
 
NOTE: N4000 snw1 and N7000 snw1 models support wireless network connection by default.
Before setting up your wireless connection, verify that the wireless access point is working correctly.
Make sure that the scanner, router, and computer are all turned on and that the computer is
connected to the same wireless network you want to connect the scanner to.
NOTE: Do not connect the USB or network cable to the scanner.
Use touchscreen control panel to set up wireless network connection:
Finish initial language setup on the control panel.
When prompted, select your network name from the list of available wireless networks, or enter the
network name if it is not listed.
Use the keyboard to enter the passphrase, and then touch the Enter button.
Wait while the scanner establishes a network connection. If the network connection has not been
established, wait a few more minutes and try again.
Option 3: Wired (LAN) network connection (N4000 snw1 and N7000 snw1 models)
 
NOTE: Do not connect the USB cable to the scanner.
Connect the network cable to the LAN port on the back of the scanner. Wait a few minutes for the
scanner to acquire a network address.
Finish initial language setup on the control panel.
Once the network connection is established, the Wired (LAN) icon appears at the top left corner of
the Home screen.
 
Hardware setup
 
For basic setup instructions, see the Installation Guide that came with the product. For additional
instructions, go to HP support on the web.
 
Go to the product support home page for HP's all-inclusive help for the product:
 
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
HP's all-inclusive help for the product includes the following:
 
Install and configure
Learn and use
Solve problems
Download software and firmware updates
Join support forums
Find warranty and regulatory information
 
Additional software
 
 
The additional software applications support the 32-bit and 64-bit* versions of the following
Windows operating systems:
 
Windows 7
Windows 8.1
Windows 10
I.R.I.S. OCR
 
Convert paper documents and PDF files into information you can edit, archive, and share.
 
Features:
 
Everything you expect from the most powerful OCR software
Save time when converting any paper, PDF, or image document into digital files you can edit,
archive, and share.
Input formats
(JPG, BP, TIFF, etc.) and PDF files — Djvu and JPEG 2000 compression formats
Perfect table creation
New SpreadsheetML
Powerful PDF support
Create PDF files
Edit your PDF into Word, Excel, etc.
Capture hand printed notes
Barcode recognition
Support of WordML and SpreadsheetML
Impressive list of output files
Word, Excel, Acrobat (PDF), Internet Explorer (HTML), Microsoft’s new WordML and SpreadsheetML,
or save it as an external file.
 
Embedded Web Server
 
The product is equipped with an Embedded Web Server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Mozilla Firefox, or Google Chrome.
 
The Embedded Web Server resides on the product. It is not hosted on a network server.
 
The Embedded Web Server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
Embedded Web Server, type the IP address for the product in the address line of the browser. To
find the IP address, touch the Network or icon in the top right corner of the home screen, and then
touch Wireless or Wired(LAN).
 
Sleep Mode and auto-off settings
 
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
 
 
Change the default sleep and auto-off settings using the HP Scanner Tools Utility
 
Windows: To change the default sleep and auto-off settings, use the HP Scanner Tools Utility.
 
Start the HP Scanner Tools Utility.
Click the Settings tab.
Select the desired values from the Turn off the scanner after drop-down list and the Put the scanner
to sleep after drop-down list.
 
Change the default auto-off setting using the HP Utility
 
macOS: To change the default auto-off setting use the HP Utility Energy pane.
 
Start HP Utility.
Click the Energy icon.
Select a Lamp Mode setting.
Select an auto-off time setting from the Automatically power off the scanner: drop-down box.
 
Create/Modify a scan shortcut
 
To create a scan shortcut, follow these steps:
 
Open the HP Scan Software.
Click Create new scan shortcut.
Enter a name for the new shortcut.
Choose to create the new shortcut from current settings, or a pre-existing shortcut.
Click Create.
Modify the settings for the new scan shortcut. Click More for more settings.
Click to the save icon next to the name of the new shortcut in the shortcut list to save the
modifications to the shortcut, or click the undo icon to undo modifications.
Click here to view how to create scan shortcuts.
 
To modify a scan shortcut, follow these steps:
 
Open the HP Scan Software.
Select the shortcut to be modified from the list to the left.
Choose settings on the right side of the screen.Click More for more settings.
Click the Save icon to the right of the shortcut name to save changes.
 
Overview of HP TWAIN
 
HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant
software applications. Not all TWAIN-compliant software works in the same way, so consult the
software documentation for details on how to acquire scans.
 
Overview of Scanner Tools Utility
 
Use the HP Scanner Tools Utility to complete the following tasks:
 
Set maintenance and status update notification options
Change the scanner's power management settings
View scanner information (firmware version, serial number, total number of pages scanned)
Modify scan profiles
Modify properties of scan to USB Drive
 
To open the utility, do one of the following:
Windows 8.1 and 10: On the Start screen, click the HP Scanner Tools Utility tile.
Launch HP Scan Assistant from your desktop, and then select Tools.
Click here to view an overview of HP Scanner Tools Utility.
 
Scanner software solution (MacOS)
 
The scanner is compliant with Apple AirScan functionality. Without installing any additional
software, you can scan using Image Capture or other ICA-compliant applications.
To take advantage of all features of your scanner, HP recommends installing the HP provided scan
solution, including HP Easy Scan and HP Utility.
 
HP Easy Scan:
Scan documents and photos, and manage scan shortcuts.
HP Utility:
You can use the HP Utility when the scanner is connected to the computer with a USB cable.
The Maintenance pane in HP Utility displays the scanner usage, maintenance history, and notifies
the user when maintenance is due. The notification displays in HP Utility when the Maintenance
pane is selected.
HP Utility allows you to configure the scanner and assign the Scan button workflow on a Mac. HP
Utility is available in the Applications > HP folder.
 
Supported media
 
Supported paper types and sizes for the product are shown below.
 
Size and dimensions        Supported
U.S.-Letter: 215.9 x 279.4 mm (8.5 x 11 in)        ✓
U.S.-Legal: 215.9 x 355.6 mm (8.5 x 14 in)        ✓
U.S.-Executive: 184.2 x 266.7 mm (7.25 x 10.5 in)        ✓
ISO A4: 210 x 297 mm (8.3 x 11.7 in)        ✓
JIS B5: 182 x 257 mm (7.2 x 10.1 in)        ✓
ISO B5: 176 x 250 mm (7 x 9.9 in)        ✓
ISO A5: 148 x 210 mm (5.8 x 8.3 in)        ✓
ISO A6: 105 x 148 mm (4.1 x 5.8 in)        ✓
ISO A7: 74 x 104 mm (2.9 x 4.1 in)        ✓
ISO A8: 52 x 74 mm (2 x 2.9 in)        ✓
Custom
Minimum: 50.8 x 50.8 mm (2 x 2 in)
Maximum: 216 x 3100 mm (8.5 x 122 in)
✓
 
Set up Scan to E-mail
 
The following steps describe how to set up Scan to Email.
 
 
Step one: Check the network connection and gather SMTP information
 
To set up the Scan to Email feature, the product must have an active network connection to the
same network as the computer that will run the setup process.
 
Gather the following information before beginning the configuration process:
 
Administrative access to the product
SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP
server names and port names are typically found by doing an Internet search. For example, use
terms like "Gmail smtp server name" or "Yahoo smtp server name" to search.
SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits
for your email account. Some providers may temporarily lock your account if you exceed your
sending limit.
 
Step two: Access the HP Embedded Web Server (EWS)
 
To access the HP Embedded Web Server (EWS), complete the following steps:
 
From the Home screen on the product control panel, touch the Network or icon according to your
network connection method, and then touch Wireless or Wired(LAN) to display the IP address or
host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Example of an IP address in a web browser:
 
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Example of the EWS screen:
 
 
Step three: Configure the Scan to Email feature
 
Use Scan to E-mail Setup in the HP Embedded Web Server (EWS) for basic configuration.
 
Among the EWS top navigation tabs, click the Scan tab.
In the left navigation pane, click Scan to E-mail Setup.
In the E-mail Address area, enter the sender’s email address for the new outgoing email profile in
the From E-mail Address field.
In the SMTP Server Settings area, complete the following fields:
In the SMTP Server field, enter the address of the SMTP server.
In the SMTP Port field, enter the SMTP port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online
sources to confirm these server settings are current and valid at the time of configuration.
If you are using Gmail for email service, select the Always use secure connection (SSL/TLS) check box.
If the SMTP server requires authentication to send an email, complete the following fields in the
SMTP Authentication area:
In the SMTP User ID field, enter the user ID for the SMTP server.
In the SMTP Password field, enter the password for the SMTP server.
Review all the information, and then click one of the following options:
Save and Test: Select this option to save the information and test the connection.
Save Only: Select this option to save the information without testing the connection.
 
Step four: Add contacts to the Email Address Book
 
In the left navigation pane, click E-mail Address Book Setup to add email addresses to the address
book accessible from the product.
 
To add an individual email address:
 
In the E-mail Address field, enter the email address of the new email contact.
Click Save.
 
Step five: Configure the default Settings for Scan to Email
 
In the left navigation pane, click Scan Settings to configure the default Scan to Email settings.
 
In the Default Settings for Scan to E-Mail area, configure the following email settings:
 
Option        Description
Subject        Provide a default subject line for the email messages.
Body Text        Create a custom default message for all emails sent from the product.
Configure the following file scan settings:
 
Option        Description
File Name Prefix        Enter a file name prefix (e.g., MyScan).
File Type        Select the default file type for the scanned document.
PDF Type        Select the default PDF type for the scanned document.
Resolution        Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color        Select whether scanned files will be in black and white or in color.
De-skew        Select On or Off to enable or disable image skew correction.
Delete Blank Page        Select On or Off to indicate whether blank pages should be removed from the
scanned output.
Misfeed Detection        Select On or Off to enable or disable the detection of multiple pages fed
simultaneously into the document feeder.
Combine Documents        Select On or Off to indicate whether multiple documents should be
combined into one scanned output file.
JPEG file compression        Select a compression value for JPEG file.
Click Apply at the bottom of the screen.
 
Set up Scan to Network Folder
 
The following steps describe how to set up Scan to Network Folder.
 
 
Step one: Gather network information
 
Before you begin to set up the Scan to Network Folder feature, gather the following information and
get prepared.
 
NOTE: To set up the Scan to Network Folder feature, the product must have an active network
connection to the same network as the computer that will run the setup process.
Administrators need the following items before beginning the configuration process.
Administrative access to the product
The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the
destination folder or the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder
resides.
 
Step two: Access the HP Embedded Web Server (EWS)
 
To access the HP Embedded Web Server (EWS), complete the following steps:
 
From the Home screen on the product control panel, touch the Network or icon according to your
network connection method, and then touch Wireless or Wired(LAN) to display the IP address or
host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Example of an IP address in a web browser:
 
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Example of the EWS screen:
 
 
Step three: Configure the Scan to network feature
 
Use Network Folder Setup in the HP Embedded Web Server (EWS) for basic configuration.
 
Among the EWS top navigation tabs, click Scan.
In the left navigation pane, click Network Folder Setup.
On the Network Folder Setup page, click the New button.
In the Scan Settings area, complete the following fields:
 
Option        Description
File Name Prefix        Enter a file name prefix (e.g., MyScan).
File Type        Select the default file type for the scanned document.
PDF Type        Select the default PDF type for the scanned document.
Resolution        Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color        Select whether scanned files will be in black and white or in color.
De-skew        Select On or Off to enable or disable image skew correction.
Delete Blank Page        Select On or Off to indicate whether blank pages should be removed from the
scanned output.
Misfeed Detection        Select On or Off to enable or disable the detection of multiple pages fed
simultaneously into the document feeder.
Combine Documents        Select On or Off to indicate whether multiple documents should be
combined into one scanned output file.
JPEG file compression        Select a compression value for JPEG file.
In the Network Folder Information area, complete the following fields:
In the Display Name field, enter the name to display for the folder.
In the Network Path field, enter the network path to the folder.
In the Username field, enter the user name needed to access the folder on the network.
In the Password field, enter the password needed to access the folder on the network.
Review all the information, and then click one of the following options:
Save and Test: Select this option to save the information and test the connection.
Save Only: Select this option to save the information without testing the connection.
Cancel: Select this option to quit the configuration without saving.
 
Set up Scan to USB Drive
 
The product can scan a file and save it on a USB flash drive. Before using this feature, follow the
steps below to enable and configure it.
 
 
Step one: Access the HP Embedded Web Server (EWS)
 
To access the HP Embedded Web Server (EWS), complete the following steps:
 
From the Home screen on the product control panel, touch the Network or icon according to your
network connection method, and then touch Wireless or Wired(LAN) to display the IP address or
host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Example of an IP address in a web browser:
 
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Example of the EWS screen:
 
 
Step two: Enable Scan to USB Drive
 
To enable Scan to USB Drive:
 
Among the EWS top navigation tabs, click the Security tab.
In the left navigation pane, click Access Control.
Check the current user account. If USB is not checked, click Edit, select Enable USB, and then click
OK.
 
Step three: Configure the default settings for Scan to USB Drive
 
To configure the default Scan to USB Drive settings:
 
Among the EWS top navigation tabs, click the Scan tab.
In the left navigation pane, click Scan Settings.
In the Default Settings for Scan to USB area, enter a folder name for Stored Folder, and then
configure the following settings:
 
Option        Description
File Name Prefix        Enter a file name prefix (e.g., MyScan).
File Type        Select the default file type for the scanned document.
PDF Type        Select the default PDF type for the scanned document.
Resolution        Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color        Select whether scanned files will be in black and white or in color.
De-skew        Select On or Off to enable or disable image skew correction.
Delete Blank Page        Select On or Off to indicate whether blank pages should be removed from the
scanned output.
Misfeed Detection        Select On or Off to enable or disable the detection of multiple pages fed
simultaneously into the document feeder.
Combine Documents        Select On or Off to indicate whether multiple documents should be
combined into one scanned output file.
JPEG file compression        Select a compression value for JPEG file.
Click Apply at the bottom of the screen..
 
Set up Scan to SharePoint
 
The following steps describe how to set up Scan to SharePoint.
 
 
Step one: Prepare
 
Before you begin to set up the Save to SharePoint feature, make the following preparations.
 
Administrators need the following items before beginning the configuration process.
 
Administrative access to the product.
The destination folder that the scanned files will be saved to must exist on the SharePoint site, and
write access must be enabled to the destination folder.
 
Step two: Access the HP Embedded Web Server (EWS)
 
To access the HP Embedded Web Server (EWS), complete the following steps:
 
From the Home screen on the product control panel, touch the Network or icon according to your
network connection method, and then touch Wireless or Wired(LAN) to display the IP address or
host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Example of an IP address in a web browser:
 
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Example of the EWS screen:
 
 
Step three: Enable Scan to SharePoint
 
To enable Scan to SharePoint:
 
Among the EWS top navigation tabs, click the Security tab.
In the left navigation pane, click Access Control.
Check the current user account. If SharePoint is not checked, click Edit, select Enable SharePoint, and
then click OK.
 
Step four: Configure the Scan to SharePoint feature
 
Use SharePoint Setup in the HP Embedded Web Server (EWS) for basic configuration.
 
Among the EWS top navigation tabs, click Scan tab.
In the left navigation pane, click SharePoint Setup.
On the SharePoint Setup page, click the New button.
In the Scan Settings area, complete the following fields:
 
Option        Description
File Name Prefix        Enter a file name prefix (e.g., MyScan).
File Type        Select the default file type for the scanned document.
PDF Type        Select the default PDF type for the scanned document.
Resolution        Select the default scan resolution for the scanned document.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color        Select whether scanned files will be in black and white or in color.
De-skew        Select On or Off to enable or disable image skew correction.
Delete Blank Page        Select On or Off to indicate whether blank pages should be removed from the
scanned output.
Misfeed Detection        Select On or Off to enable or disable the detection of multiple pages fed
simultaneously into the document feeder.
Combine Documents        Select On or Off to indicate whether multiple documents should be
combined into one scanned output file.
JPEG file compression        Select a compression value for JPEG file.
In the SharePoint Information area, complete the following fields:
In the Display Name field, enter the name to display for the SharePoint path.
In the Network Path field, enter the SharePoint path.
If you want the product to overwrite an existing file that has the same file name as the new file,
select Overwrite existing files.
In the Windows Domain field, enter the domain name.
In the Username field, enter the user name needed to access the SharePoint path.
In the Password field, enter the password needed to access the SharePoint path.
Review all the information, and then click one of the following options:
Save and Test: Select this option to save the information and test the connection.
Save Only: Select this option to save the information without testing the connection.
Cancel: Select this option to quit the configuration without saving.
 
Set up access control
 
The Access Control option in the HP Embedded Web Server (EWS) provides controls to manage the
scanner features users can access.
 
NOTE: If the administrator has set a password to limit access to the EWS, the password is required
before setting up access control.
From the Home screen on the product control panel, touch the Network or icon according to your
network connection method, and then touch Wireless or Wired(LAN) to display the IP address or
host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
Example of an IP address in a web browser:
 
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Among the EWS top navigation tabs, click the Security tab.
In the left navigation pane, click Access Control.
Select Enable Access Control.
If you want to use the current user account, click Edit to set a PIN code and select scanner features
that you want the current user account to access.
If you want to create a new user account, click New. Enter an account name, set a PIN code, and
then select scanner features that you want this user account to access.
Click OK.
Once the access control has been set up, users cannot access the disabled scanner features and
need to enter the PIN to use the enabled scanner features.
 
Document loading tips
 
The maximum capacity of the input tray is 50 sheets of 75 g/m2 (20 lb) paper (2000 s2, 3000 s4, and
N4000 snw1 models) or 80 sheets of 75 g/m2 (20 lb) paper (5000 s5, 7000 s3, and N7000 snw1
models). When using heavier paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the input tray capacity.
The maximum name card capacity is approximately 9 or 10 cards. For rigid cards, bank cards, and
embossed cards, load only one card at a time.
Be sure that original documents are within these guidelines:
 
Width:        50.8 to 216 mm (2 to 8.5 in)
Length:        50.8 to 3100 mm (2 to 122 in)
Weight:        
2000 s2, 3000 s4, and N4000 snw1 models: 40 g/m2 (10.4 lb) to 210 g/m2 (54.6 lb)
5000 s5, 7000 s3, and N7000 snw1 models: 43 g/m2 (11.4 lb) to 350 g/m2 (93.3 lb)
Scanning the following types of documents might result in paper jams or damage to the documents.
 
Wrinkled or creased documents        Wrinkled or creased documents        Curled
documents        Curled documents
Torn documents        Torn documents        Documents with paper clips or staples        Documents with
paper clips or staples
Carbon paper        Carbon paper        Coated paper        Coated paper
Extremely thin, translucent paper        Extremely thin, translucent paper        Paper with adhesive
notes or flags attached        Paper with adhesive notes or flags attached
Photos        Photos        Overhead transparencies        Overhead transparencies
Papers that are stuck together        Papers that are stuck together        Paper where the toner has not
fully dried, or with wet substances such as glue or correction fluid        Paper where the toner has not
fully dried, or with wet substances such as glue or correction fluid
Smooth out any folds or curls in your documents before placing them into the feeder. If the leading
edge of a document is curled or folded, it might cause a paper jam.
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in) before
loading them into the input tray.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended for
use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.
Also, disable multipick detection before scanning, as the document sleeve will trigger a multipick
error.
Make sure that the document feeder hatch is securely latched. To properly close the hatch, press
firmly on both sides of the hatch.
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the
edges of the original. If there is any clearance between the paper guides and the edges of the
documents, the scanned image might be skewed.
When placing a stack of documents into the feeder, gently set the stack in the input tray. Do not
drop the stack into the tray and do not tap the top edge of the stack after you have placed the stack
in the input tray.
Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or
written on with pencil.
 
Load documents (2000 s2, 3000 s4, and N4000 snw1 models)
 
To load documents into the input tray, follow these steps:
 
Open the document input and output trays, and then extend the tray extensions. For the output
tray, slide the tray out from underneath the scanner, unfold the first extension, and then slide the
second extension outward.
NOTE: For sheets longer than Letter or A4, such as Legal, leave the second extension folded.
Adjust the paper guides on the input tray to the width of the documents. Take care not to over
tighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it
is especially important that the paper guides fit snugly against the edges of the original yet not
restrict paper feeding.
Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that
will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate
the stack 90 degrees and repeat.
Gently set the stack in the input tray. Load the pages face down with the top of the pages pointing
into the feeder.
IMPORTANT: For best results, do not drop the stack into the feeder and do not tap the top edge of
the stack after you have placed it in the input tray.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed.
Verify that the paper guides are aligned with the edges of the stack.
 
Load documents (5000 s5, 7000 s3, and N7000 snw1 models)
 
To load documents into the input tray, follow these steps:
 
Open the document input and output trays, and then extend the tray extensions. For the output
tray, slide the tray out from underneath the scanner, unfold the first extension, slide the second
extension outward, and then rotate the small third tab 90 degrees.
NOTE: For sheets longer than Letter or A4, such as Legal, leave the small tab folded.
Verify that the thick media switch is set to the unfolded media icon.
Adjust the paper guides on the input tray to the width of the documents. Take care not to
overtighten the guides, which can restrict paper feeding. When scanning small originals such as
checks, it is especially important that the paper guides fit snugly against the edges of the original yet
not restrict paper feeding.
Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that
will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate
the stack 90 degrees and repeat.
Gently set the stack in the input tray. Load the pages face down with the top of the pages pointing
into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge
of the stack after you have placed it in the input tray.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed.
Verify that the paper guides are aligned with the edges of the stack.
 
Load cards (2000 s2, 3000 s4, and N4000 snw1 models)
 
To load cards into the input tray, follow these steps:
 
Load the stack of cards face down in landscape orientation, with the short dimension parallel to the
paper guides.
NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only
one at a time.
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the
cards.
 
Load cards (5000 s5, 7000 s3, and N7000 snw1 models)
 
To load cards into the input tray, follow these steps:
 
Load the stack of cards face down in landscape orientation, with the short dimension parallel to the
paper guides.
NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only
one at a time.
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the
cards.
Set the output tray small media guide.
For thicker, more rigid cards, slide the thick media switch to the disabled position to avoid causing a
multipick error.
 
Load folded media (5000 s5 , 7000 s3, and N7000 snw1 models)
 
The scanner supports A3 merging by folding an A3 page into A4 size and then feeding the page
through scanner using the scanning software on the computer. The scanning software can merge the
two A4 scanned images into one A3 scanned image.
 
When using the A3 merging feature, follow these general guidelines:
 
Feed only one folded A3 sheet at any one time. Feeding more than one folded A3 page will cause the
paper jam or will prevent a successful final merged A3 scanned image.
Do not use thicker, heavier paper. Using thicker A3 folded paper might result in skew in the final
scanned images.
 
To enable A3 merging with HP Scan, follow these steps:
 
Open the HP Scan software.
Select a scan profile, select a duplex scan setting from the Page Sides drop-down list, and then click
More.
On the Scan tab, click Merge.
Select the Merge sides of a 2-sided (duplex) scan into single page check box, select an option to
specify the location of the front side, and then click OK.
Click Misfeed, clear the Misfeed (multipick) detection check box, and then click OK.
Load the folded A3 media, which is now an A4 size, into the scanner input tray.
Make sure that the folded edge of the A3 media is aligned to the scanner right paper guide.
Slide the thick media switch to the disabled position (to the left side) before scanning the folded A3
media.
NOTE: If the thick media switch is not set correctly, it will cause the scanner to damage the folded A3
paper.
NOTE: Content that is located where the document is folded might appear missing or corrupted in
the final merged A3 scanned image.
 
Scan from the control panel buttons (2000 s2 and 3000 s4 models)
 
To scan from the control panel, follow these steps:
 
Load the original into the input tray.
Press the Scan button.
TIP: To cancel a scan, press the Cancel button on the control panel.
 
Scan from the control panel buttons (5000 s5 and 7000 s3 models)
 
To scan from the control panel, follow these steps:
 
Load the original into the input tray.
Use the arrow buttons to select the scan profile you want. If you refrain from selecting a profile, the
scanner will use the default scan profile.
Press the Simplex Scan button or the Duplex Scan button.
TIP: To cancel a scan, press the Cancel button on the control panel.
 
Thick media switch (5000 s5 and 7000 s3 models)
 
The thick media switch is a mechanical switch on the scanner to enable or disable paper separation.
 
 
By default it is enabled for most media. It should be disabled before scanning folded sheets or fragile
originals placed in a plastic carrier sheet. Only one folded page or plastic carrier sheet can be loaded
at any one time.
 
NOTE: Disabling this switch might cause multi-pick errors or a paper jam. Enabling this switch with
folded paper might cause damage to the sheet.
 
Disabled position (to the left side)        When the button is in the folded position, the scanner
is set to scan folded media or heavier, smaller media, such as embossed cards.
Enabled position (to the right side)        When the button is in the unfolded position, the
scanner is set to scan unfolded media, which is the default setting.
 
Scan to a computer
 
To scan to a computer, follow these steps:
 
Load the original into the input tray.
From the Home screen on the product control panel, touch To Computer.
The scanner displays a list of computers that have the HP software installed and are enabled to
receive scans from the scanner. Select a computer to receive the scan.
If you want to configure scan settings:
Touch Shortcut to select a different scan shortcut.
Touch Sides to switch between one-sided and two-sided settings.
Touch Scan. The scan will be sent to the selected computer.
 
Scan to a network location
 
To scan to an email, follow these steps:
 
Load the original into the input tray.
From the Home screen on the product control panel, touch To Network Folder.
If you have set up multiple network destinations, the scanner displays a list of network folders.
Select a network folder to receive the scan.
If prompted, enter PIN password.
If you want to configure scan settings:
Touch Options to change file type, resolution, color, or other advanced settings.
Touch Sides to switch between one-sided and two-sided settings.
Touch Scan.
 
Scan to email
 
To scan to an email, follow these steps:
 
Load the original into the input tray.
From the Home screen on the product control panel, touch To Email.
Follow the onscreen instructions to select or enter an email address.
If you want to configure scan settings:
Touch Options to change file type, resolution, color, or other advanced settings.
Touch Sides to switch between one-sided and two-sided settings.
Touch Scan.
 
Scan to a Microsoft SharePoint site
 
Use Save to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature
eliminates the need to scan the documents to a network folder, USB flash drive, or email message,
and then manually upload the files to the SharePoint site.
 
Load the original into the input tray.
From the Home screen on the product control panel, touch Scan to SharePoint.
If you have set up multiple SharePoint destinations, the scanner displays a list of SharePoint folders.
Select a SharePoint folder to receive the scan.
If you want to configure scan settings:
Touch Options to change file type, resolution, color, or other advanced settings.
Touch Sides to switch between one-sided and two-sided settings.
Touch Scan.
 
Scan to a USB flash drive
 
The product can scan a file and save it on a USB flash drive. Before using this feature, use the HP
Embedded Web server to enable and configure it.
 
Load the original into the input tray.
Insert the USB flash drive into the USB port.
From the Home screen on the product control panel, touch Scan to USB Drive.
If you want to configure scan settings:
Touch Options to change file type, resolution, color, or other advanced settings.
Touch Sides to switch between one-sided and two-sided settings.
Touch Scan.
 
Scan to a picture
 
To save your scan as a picture, follow these steps:
 
Load the document into the input tray.
Open HP Scan Software.
Follow one of the steps:
Select Save as JPEG or Email as JPEG, and then click Scan.
Choose any other scan shortcut, change the Item Type to Photo, select a picture file type from the
File Type drop-down list, and then click Scan.
 
Scan to a PDF
 
To save your scan as a PDF, follow these steps:
 
Load the document into the input tray.
Open HP Scan Software.
Follow one of the steps:
Select Save as PDF or Email as PDF, and then click Scan.
Choose any other scan shortcut and select PDF, Searchable PDF (.PDF), or PDF/A (.PDF) from the File
Type drop-down list, and then click Scan.
 
Scan text for editing (OCR)
 
The HP scanner software uses optical character recognition (OCR) to convert text on a page to text
that can be edited on a computer. The OCR software comes with the HP Scan and ReadIris Pro
software. For information about using the OCR software, see scan text for editing in the online Help.
 
Scan to E-mail
 
Learn how to scan to email by using the HP Scan software.
 
NOTE: To scan to email, make sure there is an Internet connection.
Load the document into the input tray.
Open the HP Scan software.
Follow one of the steps:
Select Email as PDF or Email as JPEG, and then click Scan.
Choose any other scan shortcut and select Email from the Send To drop-down list, and then click
Scan.
 
Scan to cloud
 
Learn how to scan to cloud by using the HP Scan software.
 
NOTE: To scan to the cloud, make sure there is an Internet connection.
Load the document into the input tray.
Open the HP Scan software.
Select Send to Cloud, and then select the file destination, such as Google Drive or DropBox.
Select Scan.
 
Scan long or extra-long documents
 
By default, the scanner automatically detects page size using the Detect Size selection for page
lengths less than or equal to 356 mm (14 in).
 
For long or extra-long documents, select Long (8.50 x 34 inches) or Extra Long (8.50 x 122 inches)
from the page size drop-down list in the scan shortcut settings.
 
NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.
If the scanner is set to scan long or extra-long pages, it will scan one page at a time. Using this setting
to scan regular pages will slow down the process and should only be used to scan pages longer than
356 mm (14 in).
 
Detect multi-feeds
 
The multi-feed detection feature stops the scan process if it senses that multiple pages are fed into
the scanner at one time. This feature is enabled by default.
 
Disabling this feature might be helpful when scanning:
 
Multipart forms (a use that HP does not recommend).
Documents which have labels or sticky notes attached to them.
NOTE: Use the ISIS, WIA, or TWAIN user interface to enable multi-feed detection when scanning
from non-HP software.
 
Everyday Scan
 
The Everyday Scan shortcut allows users to define and save a scan shortcut for their everyday needs.
The following Scan Shortcut Settings are customizable when the Everyday Scan shortcut is selected:
 
Item Type
Page Sides
Page Size
Color Mode
Destination/File Type
 
Automatically delete blank pages
 
When the Delete blank pages feature is enabled, scanned pages are evaluated for content. Pages
detected as blank show up in the viewer with a delete notation on them. These detected blank
pages are deleted automatically when the scan is saved to the destination.
 
Open the HP Scan software.
Select a scan shortcut.
Click More. Select the Document tab, select Delete blank pages from the Adjust documents drop-
down box, and then click OK.
TIP: The Sensitivity slider allows you to adjust the sensitivity value on how blank pages are detected
and deleted. At the lower end of the slider, more pages are detected as blank and deleted. At the
upper end of the slider, pages must be almost completely blank to be detected and deleted. The
sensitivity value can be also set by entering a value or clicking the arrow buttons.
 
Automatically adjust page orientation
 
Use this feature to automatically adjust page orientation by language.
 
Open the HP Scan software.
Select a scan shortcut.
Click More. Under the Scan tab, select the Page Orientation drop-down box, and then select the
Auto Orient check box.
Select a document language, click OK, and then start scan.
 
Reserved Jobs (N4000 snw1 and N7000 snw1 models)
 
The Reserved Jobs feature allows you to initiate a job from the HP Scan software on the computer
with preset options, and then trigger the job on the scanner, saving trips between the scanner and
the computer.
 
If this is the first time you have used this feature, you need to reserve a scan job from the HP Scan
software first.
On your computer, open the HP Scan software, and then click Job Reservation.
In the Job Reservation Settings dialog box, select Enable Reservation.
If you want to set a PIN, select Use PIN, enter a PIN, and then click OK.
Select a scan shortcut, change settings if needed, and then click Scan.
Go to the scanner. Load the original into the input tray.
From the Home screen on the control panel, touch Reserved Jobs to start scan.
 
Filter out color from a document (color dropout)
 
You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific
colors, the sensitivity setting controls how closely a scanned color must approximate the specified
color.
 
Removing colors from the scan might reduce the scan file size and improve optical character
recognition (OCR) results.
 
To select colors to eliminate from a scan in HP Scan software, follow these steps:
 
Open the HP Scan software.
Scan a sample page, which has the colors to be dropped, into the viewer.
Click the More button, and then click the Image tab and select the Color Dropout feature.
Enable a color to drop and select the color from the preview using the eyedropper tool. Be sure to
save the colors.
Only the color dropout options available for your scanner are selectable.
 
For information about the color dropout settings, see the online help for the scanning software that
you are using.
 
Automatically detect page size
 
The HP Scan software is capable of automatically detecting page size using the Detect Size option.
When the Detect Size option is selected from the Page Size drop-down list, the scanned image is
cropped to the size of the detected page and any skewed content is straightened.
 
Automatically crop or pad scanned image to selected page size
 
Use this feature to crop or pad a scanned image to a selected page size.
 
To automatically crop or pad a scanned image to a selected page size, follow these steps:
 
Open the HP Scan software.
Select a scan shortcut, and then click More for more settings.
Select your crop option from the Input Page Size drop-down list.
To automatically crop to the content of the document, select Detect Content on Page.
To automatically crop to the dimensions of the document, select Detect Size.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP scanning
software.
For information about the auto-crop settings, see the online help for the scanning software that you
are using.
Make sure the Same as Input option is selected for Output Page Size, and then click Scan.
 
Automatically detect color
 
Use this feature to reduce the size of the scanned file by only saving pages that contain color as color
scans, and saving all other pages as black and white.
 
To automatically detect color in a scanned image, follow these steps:
 
Open the HP Scan software.
Select a scan shortcut.
To adjust the Auto Detect Color sensitivity and output mode settings, click More, select Image.
Click on the Color Mode drop-down box, and then select Auto Detect Color.
Select the Auto Detect Color drop-down box, change settings, and then click OK.
Click Scan.
NOTE: For information about the automatic color detection settings, see the online help for the
scanning software that you are using.
Use the ISIS, WIA, or TWAIN user interface to automatically detect color when scanning from non-HP
scanning software.
 
Scan using text-enhanced black and white mode
 
Use this feature to enhance the scanned image when scanning black and white text. To use this
feature, complete the following steps:
 
Open the HP Scan software.
Select a scan shortcut.
Click More, select the Image tab, and then select Black/White (1 bit) from the Color Mode drop-
down box.
Select Threshold for Black/White, select Enhance Content, and then click OK.
 
Automatically straighten scanned images
 
Use the Straighten Content feature to straighten content that is skewed relative to the page
dimensions in the source document. Use the Detect Size feature to deskew page images that might
have become skewed during the scanning process.
 
Open the HP Scan software.
Select a scan shortcut.
Click More, select the Document tab, and then select Straighten Content.
 
Add or remove a device
 
You can use the HP Scan software to add or remove a device on the computer.
 
Open the HP Scan software.
Click the Settings icon to open the Device Settings window.
Do one of the following:
To add a device, click the Plus icon, click Connect a new device, and then follow the onscreen
instructions.
To remove a device, select the scanner name from the existing scanner list, and then click the Delete
button.
TIP: You can select multiple scanners to delete them at once.
TIP: You can also use HP Scanner Assistant to add a new device. Open HP Scanner Assistant from the
computer desktop, click Tools, click Device Setup & Software, and then select Connect a new device.
 
Scan by using other scan software
 
The following third-party applications are also supported by the scanner:
 
Readiris Pro: OCR application.
Cardiris: Business card application.
Third-party applications that support TWAIN, ISIS, and WIA.
 
HP Easy Scan
 
To scan from HP Easy Scan:
 
Load the document into the input tray.
In the Applications folder, double-click the HP Easy Scan icon.
Find the product by its name and ensure it is the selected scanner.
Select a scan preset appropriate for the scan job.
Click the Scan button.
Once all pages have been scanned, click File and then Save.
Specify how and where the file is to be saved, and then click Save.
 
Scan to E-mail
 
To scan to an email, complete these steps:
 
NOTE: To scan to email, make sure there is an Internet connection.
Load the document into the input tray.
In the Applications folder, double-click the Apple Image Capture icon.
In the Image Capture window, select your scanner from the Devices list.
TIP: For more Apple Image Capture scanning options, click Show Details.
Select Mail in the Scan To list to automatically attach the scan to an email message.
NOTE: If you use an email application other than Apple Mail, you can scan the document to a file and
manually attach it to an email, or you can add your email application to the Scan To list.
To add your email application to the list, select Other, select your email application, and then click
Choose.
On the resulting email message, enter the email address, subject, and any message text, and then
send the email.
 
Scan from other applications
 
An image can be scanned directly into any ICA-compliant application. In the application, look for
options to import or acquire images from a scanner.
 
NOTE:The HP software does not support TWAIN scanning. If the application has import or acquire
functions but your HP scanner is not listed, the application might only be searching for scanners that
support TWAIN.
 
Advanced configuration with HP Utility (macOS)
 
Use the HP Utility to check scanner status or to view or change scanner settings from your computer.
You can use the HP Utility when the scanner is connected with a USB cable.
 
 
Open HP Utility
 
To open HP Utility, follow these steps:
 
At the computer, open the Applications folder.
Select HP, and then select HP Utility.
 
HP Utility features
 
The HP Utility toolbar includes these items:
 
Devices: Click this button to show or hide Mac products found by the HP Utility.
All Settings: Click this button to return to the HP Utility main view.
HP Support: Click this button to open a browser and go to the HP support website.
Supplies: Click this button to open the HP SureSupply website.
Registration: Click this button to open the HP registration website.
Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list.
 
Mobile scanning (N4000 snw1 and N7000 snw1 models)
 
HP offers multiple mobile solutions to enable easy scanning to an HP scanner from a tablet, smart
phone, or other mobile device.
 
For more information, go to www.hp.com/support/sjn4000snw1 or
www.hp.com/support/sjflown7000snw1.
 
Order parts and accessories
 
The maintenance parts in the following table can be ordered online.
 
To order maintenance parts for the scanner, see the HP scanner parts website at
www.hp.com/buy/parts.
 
Item        Description        Part number
Roller replacement kit        Replacement pickup and separation rollers for 2000 s2, 3000 s4 and
N4000 snw1 models.        6FW06-60001
Roller replacement kit        Replacement pickup and separation rollers for 5000 s5, 7000 s3 and
N7000 snw1 models.        L2755-60001
 
Replace the roller kit guide
 
Replace the rollers under the following conditions:
 
Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
If the scanner experiences repeated document jams.
NOTE: HP recommends replacing the rollers every 100,000 scans.
Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which
depends on many conditions and might be sooner than this replacement interval.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
 
Replace the pickup roller module
 
To replace the rollers, follow these steps:
 
Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
Pull forward on the latch to open the document feeder hatch.
Release the pickup roller cover tab.
Remove and replace the rollers as described in the instructions that were included with the
replacement kit.
 
Replace the separation rollers
 
To replace the separation rollers, follow these steps:
 
Release the separation roller cover tab.
Remove and replace the rollers as described in the instructions included with the replacement kit.
Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
Press the Power button to turn on the scanner.
5. Windows: Update the scanner maintenance history.
 
Open the HP Scanner Tools Utility.
Under Record Replacement, click Record Replacement to log this replacement activity and update
the roller replacement history.
 
Replace the roller kit guide
 
Replace the rollers under the following conditions:
 
Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
If the scanner experiences repeated document jams.
NOTE: HP recommends replacing the rollers every 100,000 scans.
Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which
depends on many conditions and might be sooner than this replacement interval.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
 
Replace the pickup roller module
 
To replace the rollers, follow these steps:
 
Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
Pull forward on the latch to open the document feeder hatch.
Release the pickup roller cover tab.
Remove and replace the rollers as described in the instructions that were included with the
replacement kit.
 
Replace the separation rollers
 
To replace the separation rollers, follow these steps:
 
Release the separation roller cover tab.
Remove and replace the rollers as described in the instructions included with the replacement kit.
Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
Press the Power button to turn on the scanner.
Pause
Current Time0:05
/
Duration Time1:18
Loaded: 0%Progress: 0%00:00
Fullscreen
00:00
Mute
5. Windows: Update the scanner maintenance history.
 
Open the HP Scanner Tools Utility.
Under Record Replacement, click Record Replacement to log this replacement activity and update
the roller replacement history.
 
Clean the scanning strips
 
To clean the scanning strip components, follow these steps:
 
Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
Pull forward on the latch to open the document feeder hatch.
Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid
isopropyl alcohol because it can leave streaks on the scanning strips.
Do not spray the glass cleaner directly on the scanning strips.
Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reflective material on
each strip.
Close the document feeder hatch, reconnect the USB cable and power supply to the scanner, and
then press the Power button to turn on the scanner. The scanner is now ready to use.
 
Clean the paper path
 
If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper
path.
 
NOTE: If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
 
Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to tear
the cleaning cloth.
Remove the cleaning cloth and unfold it.
Load the unfolded cloth into the input tray.
Windows: Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
Feed the cloth through the scanner. Windows: Under Clean Paper Path, click Clean to feed the cloth
through the scanner. macOS (2000 s2 and 3000 s4 models): Press the Scan button to feed the cloth
through the scanner.
NOTE: In addition to feeding the cloth through the scanner, the Mac will perform the scan shortcut
assigned to the Scan button.
CAUTION: Wait two minutes for the components to dry before proceeding to the next step.
Place up to five pages of printed paper in the scanner. Scan and view the results.
If streaks still appear, repeat steps 3 through 6. The cleaning cloth can be cycled through the scanner
up to five times within 30 minutes. After that, the cloth will dry out. If repeated cycling of the
cleaning cloth does not remove the streaks from the scanned images, clean the rollers.
8. Windows: Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity
and update the paper path cleaning history.
 
Clean the rollers
 
Clean the rollers under the following conditions:
 
The HP Scanner Tools Utility indicates that cleaning is needed.
You experience repeated document jams.
The document feeder does not pull pages through the paper path.
The scanned images are elongated.
You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
 
To clean the rollers, follow these steps:
 
Press the Power button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
Pull forward on the latch to open the document feeder hatch.
On the rear of the open document feeder, use a fingertip to press the tab at the upper right corner
of the pickup roller cover, and then forward to open the cover and expose the pickup rollers.
Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl alcohol,
wipe the pickup rollers. Wipe the rollers from the top down, rotating the rollers a full 360 degrees to
ensure that you wipe the complete surface, and then close the roller cover.
Below the pickup rollers, wipe the rollers above and below the scanning strip.
Open the separation rollers cover, and then wipe the separation rollers.
Close the separation rollers cover. Below the separation rollers, wipe the rollers above and below
the scanning strip.
Press on both sides of the document feeder hatch at the same time to close the hatch, and then
reconnect the USB cable and power supply to the scanner.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the document
feeder.
Press the Power button to turn on the scanner.
10. Windows: Update the scanner maintenance history.
 
Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and update the
roller cleaning history.
For more information, see the HP Scanner Tools Utility Help.
 
Basic troubleshooting tips
 
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the
following items when encountering scanning problems.
 
If scanning a document that will be analyzed using optical character recognition (OCR), make sure
that the original document is clear enough to be analyzed.
Make sure that the USB and power cables are firmly seated in their respective connectors on the
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
Make sure the scanner has not automatically powered off. If it has, press the Power button to turn
on the scanner.
Ensure that the scanner is receiving power.
Check that the Power LED on the control panel is on.
If the Power LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply is plugged into.
If power is available to the power outlet or surge protector but the Power LED is still not on, the
power supply might be defective. Go to the product support home page for assistance:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
If the scanning software displays a Scanner not found message when trying to use the scanner, turn
off the scanner, wait 30 seconds, and then turn on the scanner. If the message still displays, the
scanner might need to be reset.
If the scanner is connected to the computer through a USB hub or through a USB port on the front of
the computer, disconnect the scanner and then reconnect it to a USB port on the back of the
computer.
Windows: Make sure that the Scan button, the Simplex Scan button, or the Duplex Scan button is
enabled from the HP scanning software.
Turn off the scanner, wait 30 seconds, and then turn on the scanner.
Make sure the document feeder hatch is closed.
Restart the computer.
 
If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are
out of date or have become corrupted. Visit the product support home page to locate software,
firmware, and driver updates for the scanner:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
 
Reset the scanner(N4000 snw1 and N7000 snw1 models)
 
To reset the scanner, follow these steps:
 
Close the HP Scan software if it is open.
Touch the Settings icon from the Home screen on the control panel, select Reset, and then touch
Reset.
 
Interpret control panel lights and patterns (2000 s2 and 3000 s4 models)
 
If the scanner requires attention, the Error light either blinks or is solidly lit on the control panel
display.
 
The following table describes the solution to follow, based on the possible cause of the Error light
blinking.
 
Cause        Solution
The user pressed the Scan button while the USB cable was disconnected.        
Turn off the scanner.
Reconnect the USB cable.
Turn on the scanner.
The image sensor is not properly calibrated.        
Turn off the scanner.
Turn on the scanner.
There is a jam in the document feeder.        
Turn off the scanner.
Pull forward on the latch to open the document feeder hatch.
Clear the jam.
Turn on the scanner.
The document feeder hatch is not properly closed.        Press firmly on both sides of the document
feeder hatch at the same time to close the hatch.
 
Check the cables
 
Cable type        Action
Power cable        
The power cable is connected between the scanner and a power outlet.
 
 
 
Ensure that the power cable is securely connected between the scanner and a live electrical outlet
or surge protector.
If the power cable is connected to a surge protector, ensure that the surge protector is plugged into
an outlet and turned on.
Press the Power button to turn off the scanner, and then turn off the computer. After 30 seconds,
turn on the scanner and then turn on the computer, in that order.
USB cable        
The USB cable is connected between the scanner and the computer.
 
Use the cable that was included with the scanner. Another USB cable might not be compatible with
the scanner.
Ensure that the USB cable is securely connected between the scanner and the computer.
If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on
the back of the computer.
For additional USB troubleshooting information, visit the product support home page, select your
country/region, and then use the search tool to find USB troubleshooting topics.
 
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
Ethernet cable (N4000 snw1 and N7000 snw1 models)        
Ensure that the Ethernet cable is securely connected between the scanner and your network port.
 
For additional Ethernet troubleshooting information, see www.hp.com/support, select your
country/region, and then use the search tool to find Ethernet troubleshooting topics.
 
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
 
If checking the scanner cable connections did not solve the problem, the problem might have
occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet
drivers and tools.
 
Press the Power button to turn off the scanner, and then disconnect the USB cable and power cable
from the scanner.
On the computer, open Control Panel and use the Programs and Features tool to uninstall the
following applications:
HP ScanJet Basic Device Software
HP ScanJet ISIS Driver
HP Scan
HP ScanJet Plugin
Restart the computer.
Reinstall the HP ScanJet Drivers and Tools.
Turn off the scanner, wait 30 seconds, and then turn on the scanner. The required software and
drivers should install automatically.
If the drivers and tools do not install automatically, install them manually.
Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn
on the scanner.
 
Check that the scanner has power
 
The power cable is connected between the scanner and a power outlet.
Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
If the power cable is connected to a surge protector, ensure that the surge protector is plugged into
an outlet and turned on.
Ensure that the scanner is receiving power.
Check that the Power LED on the control panel is on.
If the Power LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply is plugged into.
If power is available to the power outlet or surge protector but the Power LED is still not on, the
power supply might be defective. Go to the product support home page for assistance:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
 
The scanner will not turn on
 
If the scanner will not turn on after pressing the Power button, check the following:
 
The scanner might have been unplugged. Check to see that the power supply has not become
disconnected from the scanner or unplugged from the power source.
The power supply might not be working.
Check that the Power LED on the control panel is on.
If the Power LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply is plugged into.
If power is available to the power outlet or surge protector but the Power LED is still not on, the
power supply might be defective. Go to the product support home page for assistance:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
 
The scanner keeps turning off
 
If the scanner keeps turning off, try these steps according to your operating system.
 
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
 
Windows: To change the defaults, complete these steps:
 
Launch the HP Scanner Tools Utility.
Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes
or 1 hour from the Put the scanner to sleep after drop-down list.
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or 8 hours) from the Turn off the scanner after drop-
down list.
Click Apply.
macOS: Use HP Utility to change these defaults.
 
The scanner has paused or shut down
 
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is
working. If the problem persists, proceed with the next step.
 
A cable might be loose. Ensure that both the USB cable and power supply are properly connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible with
the scanner.
Ensure that the scanner is receiving power.
Check that the Power LED on the control panel is on.
If the Power LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply is plugged into.
If power is available to the power outlet or surge protector but the Power LED is still not on, unplug
the power cable from the power source, wait 30 seconds, and then plug it back in.
If the issue is not fixed, the power supply might be defective. Go to the product support home page
for assistance:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
Restart your computer.
Windows: On the computer, open Control Panel and use the Programs and Features tool to uninstall
the following applications:
HP ScanJet Basic Device Software
HP ScanJet ISIS Driver
HP ScanJet Plugin
HP Scan
Reconnect the USB cable and power supply to the scanner, and then press the Power button to turn
on the scanner. Reinstall the HP ScanJet software and drivers.
 
Clear jams from the document feeder
 
To clear a paper jam, complete these steps:
 
Pull forward on the latch to open the document feeder hatch.
Pull forward on the latch to open the document feeder hatch
Remove any pages from the input tray.
Remove the originals or any obstructions from the paper path.
Remove any visible debris (for example, paper, staples, or clips) from the paper path.
Inspect the four rollers on the front and five rollers on the rear of the document feeder hatch, and
remove any visible debris.
Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
Reload all originals in the input tray and scan again.
 
An item loaded in the scanner jams repeatedly
 
Check the following for resolving the issue.
 
The item might not meet the guidelines for acceptable originals.
The item might have something on it, such as staples or self-adhesive notes on the original that must
be removed.
Make sure the paper guides touch the edges of the original.
 
Paper jamming, skewing, misfeeds, or multiple-page feeds
 
Review the following information for resolving the issue.
 
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are
completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
Check that all rollers are in place and that the roller door and document feeder hatch are closed.
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
images in the software to ensure that they are not skewed.
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center
the stack.
The paper guides must be touching the sides of the paper stack to work properly. Please ensure that
the paper stack is straight and the guides are against the paper stack.
The input tray or output tray might contain more than the maximum number of pages. Load fewer
pages in the input tray, and remove pages from the output tray.
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
 
Paper does not feed from the scanner
 
If paper does not feed from the scanner, try the following:
 
Reload the pages into the input tray, ensuring that they make contact with the rollers.
 
The document feeder hatch might not be securely latched. Open the hatch and then close it,
pressing firmly on both sides to ensure the hatch is closed.
 
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
Ensure that the power supply is securely connected between the scanner and a live electrical outlet
or surge protector. Check that the Power LED on the control panel is on to verify that the power
supply is functional.
If the power supply is connected to a surge protector, ensure that the surge protector is plugged into
an outlet and turned on.
Press the Power button to turn off the scanner, disconnect the power supply from the scanner, and
then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the
power supply to the scanner, press the Power button to turn on the scanner, and then turn on the
computer.
Try to rescan.
 
The scanned images are not straight
 
Check the following to resolve the issue.
 
Verify that the paper guides are centered on the scanner and set to an appropriate width for the
original being scanned. Make sure the paper guides touch the edges of the original.
Windows: Use the Straighten Content feature to straighten content that is skewed relative to the
page dimensions in the source document. Use the Detect Size feature to deskew page images that
might have become skewed during the scanning process.
 
The scanned images have streaks or scratches
 
Try the following to resolve the issue.
 
Check that the originals are clean and unwrinkled.
Clean the scanner strips.
 
The scanned image is fuzzy
 
Check the following to resolve the issue.
 
Check for any obstructions in the scanner paper path and make sure the paper guides are positioned
appropriately. Try another scan.
Verify that the document is not fuzzy.
Dust can build up on the scanning strips inside the document feeder and cause low-quality scans.
Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
 
The scanned image is completely black or completely white
 
Check the following to resolve the issue.
 
The item might not be placed correctly in the input tray. Make sure that the item being scanned is
placed face down in the input tray.
Windows: If scanning to a black and white image, make sure neither the black nor the white
threshold is set to extreme. Setting the threshold to an extreme will result in an image that is all
white or all black.
macOS: If scanning to a text image using the Image Capture application, set Image Correction to
Manual and use the Threshold slider bar to adjust the threshold.
 
The bottom of the scanned image is cut off
 
By default, the scanning software can scan media that is up to 356 mm (14 in) long.
 
Verify that the page size selected in the scanning software (or the scan shortcut selected) will
accommodate the length of the document being scanned.
 
The scanned image cannot be enlarged
 
The software might be setting the exposure for the entire scan area instead of for one small original.
Select and drag the handles around the selection area until you see the image area you want to scan.
 
Connection issues
 
Check the USB connection
 
Follow these steps to check the USB connection.
 
Check the physical connection to the scanner.
 
Use the cable that was included with the scanner. Another USB cable might not be compatible with
the scanner.
Ensure that the USB cable is securely connected between the scanner and the computer. The trident
icon on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
 
Do one of the following tasks depending on how the scanner is connected to the computer:
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB
cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the
back of the computer.
If the USB cable is directly connected to the computer, plug it into a different USB port on the back
of the computer.
Remove all other USB devices from the computer except for the keyboard and the mouse.
Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
Restart the computer.
After the computer has restarted, try using the scanner.
If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from
working.
Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and
software.
Check the ethernet connection (N4000 snw1 and N7000 snw1 models)
 
Follow these steps to check the ethernet connection.
 
Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack,
or Ethernet switch.
If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
Check the wireless connection (N4000 snw1 and N7000 snw1 models)
 
Review the following to check the wireless connection.
 
Verify that the network cable is not connected.
Verify that the scanner and the wireless router are turned on and have power. Also make sure that
the wireless radio in the scanner is turned on.
Verify that the service set identifier (SSID) is correct. If you are not sure the SSID is correct, run the
wireless setup again.
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
Verify that the encryption method (AES or TKIP) is the same for the scanner as it is for the wireless
access point (on networks using WPA security).
Verify that the scanner is within the range of the wireless network. For most networks, the scanner
must be within 30 m (100 ft) of the wireless access point (wireless router).
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the scanner. Make sure poles, walls, or support columns containing metal or
concrete do not separate the scanner and wireless access point.
Verify that the scanner is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
Verify that the scan driver is installed on the computer.
Verify that the computer and scanner connect to the same wireless network.
For macOS, verify that the wireless router supports Bonjour.
 
Buttons are not working properly
 
If the buttons are not working properly, complete the following steps.
 
A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
Restart the computer.
If the problem still persists, there might be a problem with the control panel. Contact HP Support at:
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
 
LCD issues (5000 s5 and 7000 s3 models)
 
The LCD is having display issues
 
The following symptoms indicate a problem with the scanner control panel.
 
● LCD issues: The display is blank, or part of the display content is missing.
● LED issues: LEDs are not working, or are staying in the wrong state.
 
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
Wait 30 seconds. The scanner resets.
 
The scanner buttons are not working as expected
 
The following symptoms indicate a problem with the scanner control panel.
 
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For
example, you get a single-sided scan when you press the Duplex Scan button.
● LED issues: LEDs are not working, or are staying in the wrong state.
 
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
 
The touch panel display issues (N4000 snw1 and N7000 snw1 models)
 
The following symptoms indicate a problem with the scanner touch panel.
 
Touch panel issues: The display is blank, or part of the display content is missing.
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button. For
example, you get a single-sided scan when you press the Duplex Scan button.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
 
Scanning performance issues
 
Scanner does not scan immediately
Make sure the document feeder hatch is closed, and that the scanner is turned on.
 
 
Scanner is scanning items very slowly
When scanning to edit text, the optical character recognition (OCR) causes the scanner to scan more
slowly, which is normal. Wait for the item to scan.
 
NOTE: Windows: For the best OCR results, scanner compression should be set to the minimum
compression level or be disabled.
Scanning at a higher resolution than necessary increases scanning time and creates a larger file with
no additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to
increase scanning speed.
 
Scanner scans only one side of a two-sided page
Verify that the selected scan shortcut specifies two-sided scanning.
 
 
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to confirm that scanned
pages are not stuck together.
 
 
Scanned pages are out of order at the scan destination
 
If scanned pages are out of order at the scan destination, check the following.
 
Verify that the page order of the original document is correct before placing the document face
down into the input tray.
Make sure that there are no staples, paper clips, or any other attached material (such as adhesive
notes) that might cause the pages to feed incorrectly.
Verify that pages are not stuck together.
 
Scan files are too large
 
If scan files are too large, check the following.
 
Most scanning software allows a smaller file size to be selected when selecting the output file type.
For more information, see the Help for the scanning software being used.
Verify the scan resolution setting (for more information, see the Help for the scanning software
being using):
200 dpi is sufficient for storing documents as images.
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create editable
text.
For Asian fonts and small fonts, choosing a higher resolution is recommended.
NOTE: For some special black dot background scans, saving the image as a .tif file might make the
image smaller.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
Color scans create larger files than do black and white scans.
If scanning a large number of pages at one time, consider scanning fewer pages at a time to create
more, smaller files.
 
Issues with text recognition (OCR) (Windows)
 
The scanner uses optical character recognition (OCR) to convert text on a page to text that can be
edited on a computer.
 
If text can be scanned but cannot be edited, make the following selections before scanning:
Select a scan shortcut that supports OCR. The following scan shortcuts support OCR:
Save as PDF
Email as PDF
Save as Editable Text (OCR)
Send to Cloud
Everyday Scan
Select one of the following OCR-based, output-file types from the File Type drop-down box:
Text (*.txt)
Rich Text (*.rtf)
Word (.doc, .docx)
Excel (.xls, .xlsx)
CSV (.csv)
XML (.xml)
Searchable PDF (.pdf)
PDF/A (.pdf)
NOTE: If an OCR-based, output-file type is not selected, the document is scanned as a graphic and
the text is not editable.
Check the originals
The software might not recognize text that is tightly spaced. For example, if the text that the
software converts has missing or combined characters, "rn" might appear as "m".
The accuracy of the software depends on the image quality, text size, and structure of the original
and the quality of the scan itself. Make sure that the original has good image quality.
Colored backgrounds can cause images in the foreground to blend too much.
If the scanner strips are dirty, the scan file does not have optimum clarity. Make sure the scanner
strips are clean.
 
Email problems (N4000 snw1 and N7000 snw1 models)
 
Validate the SMTP gateway address
 
Open the Embedded Web Server to confirm that the SMTP gateway address is correct. Also confirm
that the email address being used is valid.
 
 
Validate the LDAP gateway (Windows)
 
Use the following procedure to validate the LDAP gateway in Windows.
 
Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP
gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP
gateway address.
Press the Enter key. If the LDAP gateway address is valid, the Find People dialog box opens.
If the LDAP gateway address is not valid, contact the network administrator.
 
Service approach
 
Support        Where to get
Get telephone support for your country/region
 
Have the product name, serial number, date of purchase, and problem description
ready.        Country/region phone numbers are on the flyer that was in the box with your product or
at www.hp.com/support
Get 24-hours Internet support, and download software utilities, drivers, and electronic
information        Product support home page:
 
2000 s2 models: www.hp.com/support/sj2000s2
3000 s4 models: www.hp.com/support/sj3000s4
N4000 snw1 models: www.hp.com/support/sjn4000snw1
5000 s5 models: www.hp.com/support/sjflow5000s5
7000 s3 models: www.hp.com/support/sjflow7000s3
N7000 snw1 models: www.hp.com/support/sjflown7000snw1
Order additional HP service or maintenance agreements        www.hp.com/support
Register your product        www.register.hp.com