Eaton PredictPulseTM User Help

Revision 1.3.4 October 7, 2019

• Welcome to PredictPulse remote monitoring service

• How to contact Eaton
• User interface
• Monthly report
• Alarms, notifications
• User roles, preferences
• Inviting other users
• Adding connected loads
• Activating Devices
• Troubleshooting
• Glossary of terms

Welcome to PredictPulse remote monitoring service

Eaton PredictPulse is a cloud-based subscription service for data center power infrastructure devices (Eaton UPS’s)
that allows Eaton to remotely monitor and manage system health 24x7, as well as notify users to events and
critical alarms with an expedited response. This document will introduce you to this innovative application
interface, key features and a glossary of terms.

Note: PredictPulse is an Eaton service offered with and without advanced features like predictive
analytics (PredictPulse Insight). This document describes PredictPulse remote monitoring service without
predictive capabilities. Advanced features will be described in future documentation.

How to contact Eaton

Getting started with PredictPulse is quick and easy, and Eaton is ready to help you with any questions 24x7 (USA
call 800-843-9433, option 2, option 5 or email [email protected]).

User interface

PredictPulse includes a simple set of summary and detailed views of your connected devices. You can view
PredictPulse with either a laptop browser, like Chrome, or any mobile device. Eaton uses a progressive web
application (PWA) technology instead of native apps, so the same application can run on most browsers and
mobile devices and adapt based on your device and screen size. Most features will work on either laptop browsers

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and mobile with two exceptions: phone calls can only be made from mobile devices and device activation (wizard)
can only be run from a laptop on the device’s network.

Note: you may need to clear your browser cache or click your reload button to refresh the PredictPulse app
occasionally. New features and updates will be released over time and clearing the browser cache often corrects
login or data visibility issues.

Note: browsers supported include Chrome, Firefox, Edge and Safari. Do not use Microsoft Internet Explorer 11 or
older.

The layout of information will adapt to your device’s screen. PredictPulse uses scrolling to view more information
and expanding/collapsing menu selections.

1. Login screen (new enrollment, password reset)

2. Overview page (at-a-glance of all devices)
a. Preferences, activate devices, invite users
3. Device list view
a. Navigation buttons (overview, invite-user, user, devices, help)
4. Device detail view
a. More details views (expand/collapse)

Pop-up tool-tip (click on PulseScore icon to view) > Learn more (to view more details)

Many of the icons include pop-up tool-tip explanations by clicking. Above example can be viewed by clicking the
PulseScore letter grade (B+ in the illustration above).

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Login screen from browser (new enrollment, password reset), enroll or login to open overview
page

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Login screen from mobile device

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Overview page with at-a-glance of all devices (click on card to open device list)

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Sidebar menu > access user actions like notification preferences (settings), invite users

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Device list view (click on a specific device to open device detail view)

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Device detail view

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Device detail view > More details

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Device detail view > Components, Connected Loads, Timeline, All Events

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Device detail view > All details (scroll to view all values)

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The key performance indicator (KPI) icons at the top of the device detail screen all include a pop-up tool-tip aid, or
direct to the detailed information, to explain what each icon represents.

The default overview (home) screen view shows the overall number of devices, alarms, events, predictions and
overall health score (PulseScore).

• Devices are UPS systems actively subscribed and sending data to PredictPulse. A parallel UPS
would equal two devices since each UPS can be monitored separately.
• Alarms come from the device and include critical and urgent alarms, which may be informational
or urgent. PredictPulse assigns alarms to categories like “On Battery”, “Internal Fault Detected”,
etc. and a call to the customer point of contact for urgent alarms requiring an Eaton field
technician site visit or advanced exchange will be conducted by the Monitoring team.
• Events are informational and do not come from a device. Lost communications partial telemetry
and high temperature are events.
• Predictions are predictive alerts for PredictPulse Insight subscribers. This will indicate one or
more components health conditions need attention and an Eaton analyst will be in contact to
discuss or arrange a site verification visit.

PulseScore is a summary of device conditions including operational status, recent alarms, taking into consideration
the alarm criticality, component health, age, and service history. When viewing multiple devices, the average of all
devices is displayed as an overall score and letter grade (A+ to F). The scale is 1 -100 with extra points offered for
best practices (core can exceed 100 points). This health score is dynamic and can change at any time.

Letter Grade Value Points

Healthy A+ 101+
Healthy A 96-100
Healthy A- 93-95
Healthy B+ 90-92
Healthy B 87-89
Healthy B- 84-86
Average Health C+ 81-83
Average Health C 78-80
Average Health C- 75-77
Poor Health D+ 72-74
Poor Health D 69-71
Poor Health D- 66-68
Poor Health F 65 or
below

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Device parametric data Value 20 Points
Load % overall > 81% -10
Load % overall > 91% -15
Temperature < 64 F (18 C) -5
Temperature > 79 F (27 C) -2
Temperature > 84 F -4
Temperature > 89 F -6
Temperature > 95 F -12
Humidity < 40% rH -5
Humidity > 60% rH. -5

Service history Value 15 Points

Battery age < 3yrs 0
Battery age 4 yrs -2
Battery age 5 yrs -5
Battery age 6 yrs + -6
Capacitor age > 5 years -3
Capacitor age NA 0
Capacitor age > 7 years -6
Emergency SR's in last year >0 -5
Emergency SR's in last year 0 0

Configuration Value 5 Points

Parallel redundant NOT -2
Battery cabinet <2 -1
MBP (Maintenance bypass panel) NOT -2

Device age Value 5 Points

less than 5 years 0
Between 5 and 10 years -1
Between 11 and 15 years -2
Between 16 and 20 years -4

Best practices - extra credit Value 5 Points

ESS/VMMS mode ON 1
UPS PM's completed within last year >1 2
OEM Service Eaton 1
Load less than 90% < 90% 1

Device status Status 30 Points

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 Status must be one state Shutdown/ Offline -20
On Battery -5
Online VMMS 0
Online ESS 0
Default Online - Double 0
Conversion
On Bypass -5
Lost Communications -15

Alarms/events within last 24 hours Severity 25 Points

Default Null 0
1 or more Critical -10
1 or more Major -5
1 Critical + 3 > Minor Critical + -12
Minor
1 Critical + 1 Major Critical + -15
Major
1 Major + 3 > minor Major + -10
Minor
3 or more Minor -3
Informational 0

Navigation within PredictPulse includes scrolling up and down (mobile) to view more information, clicking on a
device or icon to drill down to a specific device, and the back arrow or side menu icon for preferences.

Screens may include navigation buttons on the bottom for common screens.

Navigation buttons

Connected Loads on the device detail screen displays your downstream loads like servers associated with a specific
(UPS) device. This is user entered optional information. Click the Add Load button to add new information and
click the saved connected load name to edit or delete a previously entered connected load. Once saved, all users
can view this information.

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Connected Loads > click to add loads

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Add Load Device screen > enter load name, asset tag, load type and notes (optional)

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To view specific devices, click on the main home screen to see the device list screen. Each device associated with
an organization’s account will be displayed based on the health or alarms, in descending order of worst health to
best health. Clicking on any device will open its device detail screen.

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Monthly reports are automatically sent to all users (summary, detail report)

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Alarms, notifications

Alarms are defined by the device and include critical and urgent alarms, which may be informational or urgent.
PredictPulse assigns alarms to categories like “On Battery”, “Internal Fault Detected”, etc. and a call to the
customer point of contact for urgent alarms requiring an Eaton field technician site visit or advanced exchange will
be conducted by the Monitoring team. Alarms are sent with approximately a one-minute latency.

Events are non-critical alerts, status change events and informational notices.

Notifications can be self-managed via the side menu Settings button. Default setting is every notification ON.
Note: SMS text messages may result in charges per text message.

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Alarm table with specific critical, urgent alarms, and events. Eaton notifies customers via phone calls on alarms
below.

EventDesc Cust Customer Message Notes

ome
r
Call
MAJOR: Ambient OverTemperature Yes Ambient The Room is hot, have the
OverTemperature customer check
MAJOR: Battery Over Temperature Yes Battery Over The battery is above
Temperature recommned temperature
CRITICAL: Low Battery Shutdown yes Battery Totally The Inverter was shutdown
Discharged when on battery due to
totally discharging the
battery
MAJOR: Check Battery Yes Check Battery The battery should be
checked.
CRITICAL: Site Wiring Fault Yes Check Neutral The Neutral wire may be
Connection disconnected
Check Parallel Board Yes Internal Fault Board Failure Powerware
Detected Plus
CRITICAL: Abnormal Output Voltage At Startup Yes Internal Fault Possible STSW short
Detected
CRITICAL: Check Backfeed Switchgear Yes Internal Fault The backfeed contactor or
Detected breaker did not close or open
as expected.
CRITICAL: Check Battery Switchgear Yes Internal Fault The battery contactor or
Detected breaker did not close or open
as expected.
CRITICAL: Check Bypass Yes Internal Fault The Bypass is not oerating as
Detected expected.
CRITICAL: Check Bypass Switchgear Yes Internal Fault The bypass contactor or
Detected breaker did not close or open
as expected. Most UPS's do
not have this device.
CRITICAL: Check Heatsink Temperature Sensor Yes Internal Fault A temperature sensor is
Detected reading invalid temperatures.
CRITICAL: Check Input Switchgear Yes Internal Fault The Input contactor or
Detected breaker did not close or open
as expected.
CRITICAL: Check Inverter yes Internal Fault The Inverter cannot re-start.
Detected
CRITICAL: Check Inverter Switchgear Yes Internal Fault The Inverter contactor or
Detected breaker did not close or open
as expected.
CRITICAL: Check Logic Power Supply Yes Internal Fault A logic power supply has
Detected failed.
CRITICAL: Check Parallel Board Yes Internal Fault Board Failure Powerware
Detected Plus

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CRITICAL: Check Power Supply Yes Internal Fault A logic power supply has
Detected failed.
CRITICAL: Check Precharge Yes Internal Fault The pre-charge circuit did not
Detected charge the DC Link as
expected.
CRITICAL: Check Static Switch Yes Internal Fault The static switch is not
Detected operating as expected.
CRITICAL: Configuration Error Yes Internal Fault Typically occurs during
Detected servicing.
CRITICAL: DC Link Over Voltage Yes Internal Fault This alarm could occur during
Detected transient condition or could
be an indication of failure.
CRITICAL: DC/DC Converter Tripped yes Internal Fault The DC/DC converter
Detected shutdown due an alarm
CRITICAL: Internal Communication Failure Yes Internal Fault CAN Communications failed
Detected
CRITICAL: Inv AC Over Voltage Yes Internal Fault Could be due to a transient or
Detected failure
CRITICAL: Inverter AC Over Voltage Yes Internal Fault Duplicate
Detected
CRITICAL: Inverter Output Failure Yes Internal Fault The Inverter cannot generate
Detected output voltage
CRITICAL: Inverter Startup Failure Yes Internal Fault The Inverter could not start
Detected
CRITICAL: Inverter Tripped yes Internal Fault The inverter shutdown due
Detected an alarm
CRITICAL: Inverter Under Or Over Frequency Yes Internal Fault This should never happen
Detected unless there is a failure
CRITICAL: Loss Of Sync Bus Yes Internal Fault Internal digital signal failure
Detected
CRITICAL: MBB Failure Yes Internal Fault This alarm is undocumented
Detected
CRITICAL: Output DC Over Voltage Yes Internal Fault The Inverter AC voltage has a
Detected large DC component.
CRITICAL: Program Stack Error Yes Internal Fault Board Failure Powerware
Detected Plus
External Communication Failure Yes Internal Fault A failure in the external CAN
Detected network was detected
MAJOR: Check Charger Yes Internal Fault The charger is not working as
Detected expected
MAJOR: Check Fan Yes Internal Fault A Fan has failed
Detected
MAJOR: Check Inverter Temperature Sensor Yes Internal Fault The sensor reading is out of
Detected range.
MAJOR: Check Rectifier Yes Internal Fault The rectifier has locked out.
Detected This could be due to many
outages or a failure
MAJOR: Check Rectifier Temperature Sensor Yes Internal Fault
Detected
MAJOR: Selective Trip Of Module Yes Internal Fault
Detected
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MINOR: Inverter A/D Converter Self-Test Failed Yes Internal Fault Board Failure Powerware
Detected Plus
MINOR: Inverter Control Board Failed Self-Test Yes Internal Fault Board Failure Powerware
Detected Plus
MINOR: Inverter CPU Self-Test Failed Yes Internal Fault Board Failure Powerware
Detected Plus
MINOR: Non-Volatile Memory Failure Yes Internal Fault The NVRAM battery requires
Detected replacement
MINOR: Program Checksum Failure Yes Internal Fault
Detected
MINOR: Software Incompatibility Detected Yes Internal Fault This should only occur when
Detected flashing the code
Network Not Responding Yes Internal Fault The internal network has lost
Detected communications
CRITICAL: Battery Voltage High Yes Internal Fault Possible Sensing failure,
Detected Indicates something may be
wrong.
CRITICAL: Check Battery Ground Yes Internal Fault This alarm indicates that
Detected Battery acid may have leaked
and is creating a path to
ground.
CRITICAL: Check Fuse Yes Internal Fault A blown fuse has been
Detected detected.
MAJOR: Charger Tripped Yes Internal Fault The Charger shutdown due
Detected an alarm
MAJOR: Unable To Charge Batteries Yes Internal Fault An fault was detected and
Detected the battery cannot be
charged
MAJOR: Rectifier Tripped Yes Internal Fault The Rectifier shutdown due
Detected an alarm
MAJOR: Charger Over Voltage Or Current Yes Internal Fault
Detected
MAJOR: CRITICAL: Charger Over Temperature Yes Internal Over-
Temperature
MAJOR: Inverter Over Temperature Yes Internal Over-
Temperature
MAJOR: Inverter Over Temperature Trip Yes Internal Over-
Temperature
MAJOR: Rectifier OverTemperature Yes Internal Over-
Temperature
MAJOR: Rectifier Over-Temperature Trip Yes Internal Over-
Temperature
MAJOR: Static Switch Over Temperature Yes Internal Over-
Temperature
MAJOR: Transformer OverTemperature Yes Internal Over-
Temperature
MAJOR: UPS Cabinet OverTemperature Yes Internal Over-
Temperature
CRITICAL: Load Dumped (Load Power Off) Yes Load Power Off
MINOR: L1 Overload Yes Output Overload

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MINOR: L1 Overload (Extreme Level) Yes Output Overload
MINOR: L1 Overload (High Level) Yes Output Overload
MINOR: L2 Overload Yes Output Overload
MINOR: L2 Overload (Extreme Level) Yes Output Overload
MINOR: L2 Overload (High Level) Yes Output Overload
MINOR: L3 Overload Yes Output Overload
MINOR: L3 Overload (Extreme Level) Yes Output Overload
MINOR: L3 Overload (High Level) Yes Output Overload
MINOR: Output Overload Yes Output Overload
MINOR: Output Watts Overload Yes Output Overload
MINOR: Output Load Over 100% Yes Output Overload
MINOR: Inverter Overload Yes Output Overload
CRITICAL: Shutdown Imminent Yes Shutdown
Imminent
MAJOR: Ambient UnderTemperature yes Ambient The Room is cold, have the
UnderTemperatur customer check
e
MAJOR: Batteries Disconnected Yes Batteries
Disconnected
MAJOR: Bypass Phase Rotation Yes Bypass Source Out Bypass phases are rotated.
of Tolerance
CRITICAL: Emergency Shutdown Command Yes Emergency
Shutdown
CRITICAL: Output Short Circuit Yes High Output A load short was detected
Current
MINOR: Inverter L1 Current Limit Yes High Output This could be due to a load
Current transient or failure
MINOR: Inverter L2 Current Limit Yes High Output This could be due to a load
Current transient or failure
MINOR: Inverter L3 Current Limit Yes High Output This could be due to a load
Current transient or failure
MINOR: Inverter Output Over Current Yes High Output
Current
MINOR: Input Phase Rotation Error Yes Input Source Out Site issue, possibly sensing
of Tolerance failure.
MINOR: Input Phase Rotation Yes Input Source Out Site issue, possibly sensing
of Tolerance failure.
CRITICAL: Output AC Under Voltage Yes Output Voltage
Out of Tolerance
CRITICAL: Output Under Or Over Frequency Yes Output Voltage
Out of Tolerance
CRITICAL: Output AC Over Voltage Yes Output Voltage This could be a high bypass
Out of Tolerance or failure
MINOR: System Not Redundant Yes System Not
Redundant
MINOR: Redundancy Loss Due To Overload Yes System Not
Redundant
CRITICAL: UPS On Bypass Yes UPS On Bypass
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 CRITICAL: DC Link Under Voltage Yes On Some products this could
be normal. If due to a failure,
other alarms will activate.
CRITICAL: Inverter AC Under Voltage yes On some products, this alarm
is active when the Inverter
shuts down.
CRITICAL: Inverter Off Command yes User Command
CRITICAL: Load Off Command Executed yes User Command
CRITICAL: Output Switchgear Open yes
CRITICAL: To Bypass Command yes
MAJOR: Battery Test Failed yes This is a nuisance alarm on
some products. It activates if
battery test does not run due
to light load. If the test
detects a failure "Check
Battery" will activate.
MAJOR: System Alarm Active yes

User roles, preferences

PredictPulse users can be either administrators or users. The first customer to enroll in any organization account
is the default “administrator”. Administrators have special privileges including ability to manage other users,
adding and deleting devices, escalation preferences (who should get notification calls first) and overall account
security. There can be multiple administrators, but there must always be at least one user with the role of
administrator. Contact Eaton support if you need help with reassigning administrator roles or if an administrator
has left your organization.

Users can manage their own preferences, activate new devices and edit personal contact information, but cannot
invite other users or change devices.

Inviting other users

Administrators can invite other users. Click the button “Invite-Users” from the bottom bar or side menu. You will
be prompted for the name, email address and role type (administrator or user). Once the invited user has
completed their enrollment and has access to your account, their status will display as “registered”. Users that
have not completed enrollment will be displayed as “invited”.

Activating devices

A new account may have devices previously activated or, typically, no devices will be displayed. From a non-
mobile device (laptop) on the same internal network as the device ready for PredictPulse, click the “activate
device” button from the side menu. Note: this cannot be done on a mobile device.

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Follow the prompts by entering the device IP address, your email address, and submit. The activation wizard will
configure the network card and start sending outbound emails to PredictPulse. For help contact Eaton support.

(Upper left) Sidebar > Download Wizard > screen confirmation, (lower left) email with Activation code,
pop-up screen for Oragnization Code and email address > Wizard tool with prefilled Organization and
user info,. ready for IP address

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User enrollment and administrators

New users enroll online at https://www.predictpulseapp.eaton.com/login using a two-step authentication process

for security. Required information to get enrolled includes a valid email address, mobile (or phone) number, and
unique password. After submitting the initial user enrollment request, a verification email is sent enabling you to
complete your enrollment.

The first user enrolled is designated as an “administrator” for the account and can invite any number of other
users. There can be an unlimited number of administrators, but every account must have at least one
administrator capable of managing other approved users. If at any time an administrator leaves the company or
no longer wants to be an administrator, any authorized user can contact Eaton PredictPulse support and another
user can be designated as an administrator. There’s no limit on the number of users.

Inviting other users

Administrators can invite, using the sidebar, other users or coworkers to enroll in PredictPulse either as a user or
as an administrator. If you’re not setup as an administrator and want other coworkers to have access to your
PredictPulse account, you should contact your administrator and have them invite the user(s). You may also
contact Eaton PredictPulse support and additional users can be invited. The customer’s administrators ultimately
have authority to manage, control, invite and delete all users. Once a new user is enrolled they can view all device
data associated with the account.

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Troubleshooting

Login or not getting updates - you may need to clear your browser cache or click your reload button to refresh the
PredictPulse app occasionally. New features and updates will be released over time and clearing the browser
cache often corrects login or data visibility issues.

Cannot see Activation Wizard – this feature is only displayed on browsers (laptop) where the screen size is 1024 x
926 or higher; mobile devices cannot see this feature

Greyed out selections – in several screens, buttons may be grey and nonfunctional. Certain features will be added
or turned on or off based on your subscription. Activation wizard will only appear on a laptop browser and
schedule service > call Eaton will only work on a mobile device.

Missing load trend chart – new devices without any history will display a blank or “missing load trend” until data
has been collected over at least 2 days. If a device stops sending data a trend chart may have a gap indicating
missing data.

Lost communication – devices will occasionally miss sending an email to PredictPulse. After two consecutive
missed heartbeats, or telemetry emails, PredictPulse will automatically display a status of Lost Communication.
Once a device sends an email the status will revert to normal or its condition. Typically, this issue is due to a
customer communication network change beyond the control of Eaton. A lost comms restored email will be sent
upon restoration.

Partial telemetry – occasionally a device will send an email and one of the required data attachments is
incomplete, incorrect or a value may be missing. PredictPulse will display valid information but certain values may
be null or displayed as “—“. Check if you have the latest firmware. Go to Eaton’s web site, www.eaton.com, and
search for “network connectivity card” resources to download the latest firmware.

Questions? 24x7 (USA call 800-843-9433, option 2, option 5 or email [email protected])

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Glossary of terms

Activation wizard: executable tool downloaded from laptop sidebar to configure a UPS device to send data to
PredictPulse

Administrators: Administrators can invite, using the sidebar, other users or coworkers to enroll in PredictPulse
either as a user or as an administrator.

Alarms: defined by the device and include critical and urgent alarms, which may be informational or urgent.
PredictPulse assigns alarms to categories like “On Battery”, “Internal Fault Detected”, etc. and a call to the
customer point of contact for urgent alarms requiring an Eaton field technician site visit or advanced exchange will
be conducted by the Monitoring team.

Battery state of charge: indicator of battery charge. 100% battery indicates the batteries are fully charged.

Battery Time Remaining: estimated battery run time available based on current load and battery charge. Based
on UPS data.

Devices: infrastructure equipment (Eaton UPS’s) capable of being monitored by PredictPulse, with an IP address,
network card and access to a SMTP email network or wireless broadband network (4G/LTE). A parallel UPS would
equal two devices since each UPS can be monitored separately.

Device list view: list view screen viewed after clicking on home page; displays all subscribed devices

Device Detail view: most detailed view of a single device, scroll to view all related information, alarms and health

EULA: end user license agreement, terms of use and terms and conditions

Events: Non-device information. Lost communications, partial telemetry and ambient high temperature are
examples.

GDPR: global data privacy regulations

Load: percentage of available UPS power protecting connected loads. A 60% load percentage indicates that 60%
of the UPS is being used and another 40% is available.

Lost communication – devices will occasionally miss sending an email to PredictPulse. After two consecutive
missed heartbeats, or telemetry emails, PredictPulse will automatically display a status of Lost Communication.
Once a device sends an email the status will revert to normal or its condition. Typically, this issue is due to a
customer communication network change beyond the control of Eaton. A lost comms restored email will be sent
upon restoration.

Users: can manage their own preferences and contact information but cannot invite other users or change devices.

Organization: a single account with users and devices. Enrolled and registered users will all see the same
information.

Organization Code: PredictPulse assigns a unique organization code upon initial account set-up to maintain multi
tenancy data privacy. Only users enrolled within the same organization code can see data from an account.

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Overview page: home page or main page viewed after logging in

Partial telemetry – occasionally a device will send an email and one of the required data attachments is
incomplete, incorrect or a value may be missing. PredictPulse will display valid information but certain values may
be null or displayed as “—“. Check if you have the latest firmware. Go to Eaton’s web site, www.eaton.com, and
search for “network connectivity card” resources to download the latest firmware.

Predictions: predictive alerts for PredictPulse Insight subscribers. This will indicate one or more components
health conditions need attention and an Eaton analyst will be in contact to discuss or arrange a site verification
visit.

Privacy policy: policy that defines personal data privacy rules

PulseScore: a summary of device conditions including operational status, recent alarms, taking into consideration
the alarm criticality, component health, age and service history. When viewing multiple devices, the average of all
devices is displayed as an overall score and letter grade (A+ to F). In most situations Eaton offers extra credit
points where the score can be greater than 100. This health score is dynamic and can change at any time.

SMS: short text messaging system.

Copyright Eaton 2019

Eaton and PredictPulse are trademarks of Eaton Corp.

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