Name : Saif ul Alam Chowdhury

Id : 2031308630

Course: MIS107.5

1. Explain business information value chain for an online marketplace Amazon.

A value chain is a business model that outlines the full range of activities needed to create a product or
service. The purpose of a value-chain analysis is to increase production logicality so that a company can
deliver maximum value for the least possible cost.

Amazon is an ecommerce business, which focus on digital steaming. It provide users purchasing solution
for their registered business of any size. Basically amazon have two kind activities in their value chain.
Those are primary activates and supporting activities.

m
er as
In their primary activates, Amazon get their product by third party buyers. Once the products is ordered,

co
it is sent to the Amazon's warehouse, where it’s sent for packaging. The product get ready and is all set

eH w
to be sent towards the detonator. Amazon uses your cookies to market product to you. Amazon has an

o.
excellent customer service. They know how to keep their customers happy. For example, if you are not
rs e
entirely satisfied with your purchase, you can get a full refund on your purchase.
ou urc
In their supporting activates, HR helps hiring people and creating sustainable operating cash flow. They
also works on risk integration. Technology stream has important role to drive and enable Amazon’s
o

business strategies. For example, Amazon's 'efficient in-house computing cloud' is initially innovated for
aC s

the purpose of manage Amazon's own business operations as a cloud service.

vi y re

4. Explain how a business organization (e.g. Grameen Phone) use a CRM (Customer Relationship
ed d

Management system).
ar stu

Customer relationship management has come into existence to build a long term relationship with the
is

customers. So that the added value of the organization could be over a longer period of time and could
create customer equity in the business environment. Explaining how telecommunication service provider
Th

like grameenphone use it.

Today, we see a noteworthy change in the expectations of the customer who is just not content with the
basic levels of service. Customers now look for a service that is proactive rather than reactive. The
sh

customer expects to know if he has a good network, accurate billing, a good voice and data experience,
service experience and finally if he is getting the appropriate return for investment. So
telecommunication providers try to give their services better than other companies to build long term
relationship with customers. They provide a different kind of offers to attract their customers. They also
offer amazing customer service, which is important if they want to retain customers and grow your
business.

This study source was downloaded by 100000829983032 from CourseHero.com on 09-02-2021 05:46:12 GMT -05:00

https://www.coursehero.com/file/87898394/mis-mid-paperdocx/
 5. Explain the importance of collaboration in business and how they are supported by technology.

Collaboration is the working practice for individuals to works together for a common purpose to go to
business benefit. Collaboration is a powerful tool for business owners. Collaboration helps to grow the
business network. By collaboration people can solve their problem faster, they can breakdown all of
barriers they face. When an unformed group of individuals comes together to work on a common goal, it
takes longer to start and complete. However, the whole storyline changes when a well collaborative
group of individuals work together. The whole process accelerate and the final outcome is much better
than what everyone else expected from the team. So, the productive will be faster than before.

m
er as
co
In today’s world of collaboration is impossible without technology. Technology make it easier for teams

eH w
to meet on Skype or other social media websites. They also share ideas information by email and other

o.
tools. Meeting rooms equipped with monitors and projectors make it easier to share information and
rs e
view ideas, because they’re readily at hand.
ou urc
6. Sketch Enterprise Collaboration Systems (ECS) and explain different collaborative work
o

management tools.
aC s
vi y re

Enterprise Collaboration System is an information system used to facilitate efficient sharing of

documents and knowledge between teams and individuals in an enterprise.
ed d
ar stu

Docoment
is

ECS
Th

content Meeting
sh

Mail

This study source was downloaded by 100000829983032 from CourseHero.com on 09-02-2021 05:46:12 GMT -05:00

https://www.coursehero.com/file/87898394/mis-mid-paperdocx/
 A collaboration tool helps people to collaborate. The purpose of a collaboration tool is to support a
group of two or more individuals to accomplish a common goal or objective. In today’s world, social
media is the best management tool. There are apps like zoom, gomeeting, slake, Webex. Which are best
for communicating with the team. There are also some tools to manage the project and task. Proofhub,
wimi, Trello are some of them. A task isn’t always one person’s responsibility. Sometimes team members
need to create things together. So, tools like Google Doc is best for them.

2. Sketch and explain business process and information systems (the order fulfilment process) for

AGORA.

m
er as
g

co
eH w
o.
Sales Generate order Submit order

rs e
ou urc
o
aC s
vi y re

Accounting Check credit

Approve Generate
credit invoice
ed d
ar stu
is

Manufacture
Th

Assemble Ship product

and production product
sh

Business processes are the procedure in which work is organized, coordinated and focused to produce a
product or service. Agora is a Bangladeshi in-store and online superstore that operates the chain of
hypermarkets, department stores and grocery store. In general, any retail business like agora uses 6 layer
business processes. Which are Assortment management, warehousing, provision of the process of

This study source was downloaded by 100000829983032 from CourseHero.com on 09-02-2021 05:46:12 GMT -05:00

https://www.coursehero.com/file/87898394/mis-mid-paperdocx/
 choosing and merchandise payment in a salesroom, financial management, Human Resource
Management, Safety and security arrangements and extra service provision.

Agora is using information system very precisely. They using inventory management software for tracking
inventory levels, order, sales and deliveries. They also use accounting information system for collect and
store processes data. Such as financial and accounting data.

m
er as
co
eH w
o.
rs e
ou urc
o
aC s
vi y re
ed d
ar stu
is
Th
sh

This study source was downloaded by 100000829983032 from CourseHero.com on 09-02-2021 05:46:12 GMT -05:00

https://www.coursehero.com/file/87898394/mis-mid-paperdocx/
Powered by TCPDF (www.tcpdf.org)