1.

The power of money has become __________ in today’s

business world, which can unfortunately contribute to
unethical decisions.
A. pervading
B. pervasive
C. pervaded
D. pervasion
2. The __________ strategy was to target the heads of the
household as they had the final say on where the
disposable income would be spent.
A. promotional
B. promoting
C. promoted
D. promotive
3. To __________ is to make a deal between different parties
where each party reduces demands or changes their
opinions in order to agree.
A. deal with
B. confront
C. complain
D. compromise
4. People in __________ cultures are good at changing
plans.
A. multi-active
B. reactive
C. linear-active
D. collective
5. It’s not fair to make __________ out of loans to poor
students.
A. changes
B. profits
C. efforts
D. messes
6. The President has accused two cabinet ministers of
working secretly to ________ his position.
A. undermine
B. undergo
C. undertake
D. underlie
7. A person such as an employee, customer or citizen who is
involved with an organization, society, etc. and therefore
has responsibilities towards it and an interest in its success
is a(n) __________ .
A. account holder
B. shareholder
C. stockholder
D. stakeholder
8. A __________ is an amount of a company’s profits that is
paid to people who own shares in the company.
A. loan
B. mortgage
 C. dividend
D. surplus
9. __________ is the process of designing the products or
services to benefit a local market while at the same time
developing and distributing them on a global level.
A. Globalization
B. Localization
C. Glocalization
D. Grobalization
10. He was employed to __________
the computerization of records.
A. integrate
B. motivate
C. supervise
D. achieve
11. __________ is the extra money that you pay if you have
borrowed money, or the extra money that you receive if
you have money in some types of bank account.
A. Investment
B. Intangible
C. Interest
D. Income
12. _____________ is the difference between the funds a
country receives and those it pays for all international
transactions
A. Balance sheet
B. Balance of payments
C. Balance of trade
D. Balance outstanding
13. It is difficult to __________ the success of the campaign
at this stage.
A. measure
B. allocate
C. include
D. classify
14. __________ is the process of dividing a broad consumer
or business market, normally consisting of existing and
potential customers, into sub-groups of consumers based
on some type of shared characteristics.
A. Market expansion
B. Market segmentation
C. Market penetration
D. Market promotion
15. All the companies or individuals (‘middlemen’) involved
in moving goods or services from producers to consumers
are called _______________ .
A. vehicles
B. distribution couriers
C. transportations
D. distribution channels
16. __________ is a marketing process that showcases the
 differences between products.
A. Product variation
B. Product marketing
C. Product differentiation
D. Product segmentation
17. Some car manufacturers, food retailers and department
stores now offer products like personal loans, credit cards
and insurance. Technically these are not banks but
__________.
A. credit crunch
B. non-bank financial intermediaries
C. traditional investment funds
D. stockbroking management services

18. __________ are private investment funds for wealthy

investors that use a variety of risky investing strategies
than traditional investment funds, in order to achieve
higher returns.
A. Non-bank financial intermediaries
B. Hedge funds
C. Stockbrokers
D. Conglomerates
19. More resources are being __________ to the project.
A. divided
B. separated
C. allocated
D. conformed
20. __________ is a strategy for setting a low price to try to
sell a large volume and increase market share of a
particular product or service.
A. Market penetration strategy
B. Market development strategy
C. Product development strategy
D. Product expansion strategy
21. __________ measures the responsiveness of the quantity
demanded or supplied of a good to a change in its price.
A. Price differentiation
B. Price response
C. Price elasticity
D. Price adaptivity
22. At the _________, prices may have to be reduced because
competitors are established in the market, but companies
try to defend their market share while also maximizing
profit.
A. introduction stage
B. growth stage
C. maturity stage
D. decline stage
23. A statement showing the value of a business’s assets, its
liabilities, and its capital or shareholders’ equity is called
a(n)__________
 A. income statement
B. cash flow statement
C. balance sheet
D. financial record
24. The _________ account shows if a company is receiving
more money than it’s spending.
A. profit and expense
B. profit and loss
C. profit and share
D. profit and fund
25. LeoStone PLC has declared __________ after a year of
heavy pre-tax losses.
A. bankruptcy
B. dividend
C. equity
D. recession
26. __________ free trade is potentially hostile to
environmental concerns and may put human health and
safety at risk.
A. Unfettered
B. Restricted
C. Limited
D. Definite
27. DVP has cut its __________ to 2 USD per share after two
years of declines in annual turnover.
A. dividend
B. turnover
C. sample
D. distribution
28. Hoang Yen group, a restaurant & buffet chain, is suffering
in the current __________ because consumers are
spending less money going out.
A. recession
B. annual turnover
C. bankruptcy
D. placement
29. A __________ is a country or place that has a low rate of
tax so that people choose to live there or register
companies there in order to avoid paying higher tax in
their own countries.
A. money launderer
B. tax harbour
C. tax haven
D. tax evasion
30. __________ is comprised of all capital contributed to the
company including paid-in capital and retained earnings.
A. Shareholders’ equity
B. Shareholders’ dividend
C. Stocks
D. Liability
University of Economics, HCMC Paper Code:
SPECIMEN TEST HP4
School of Foreign Languages for Economics

EXAM IN ENGLISH FOR BUSINESS STUDIES (75 minutes)

SECTION 1: Vocabulary and Structure (30 marks, 1 mark/answer)
Make the best choice
 SECTION 2: Reading Cloze (20 marks, 2 marks/answer)
Fill in each blank with one suitable word/phrase. You don’t need to use all
the words provided
s b
c
f t a
o
e a l
n
a t a
d
statist t e n
it
ical u m c
i
r e e
o
e n
n
s t
s
s
s c
h i o
a m n m
r o d p
e ti i a
agenc h v v n
y o a i y
l ti d
d o u
e n a
r l
s
s e i
t x n
com r t t
muni a e e
catio t r r
n e n n
g a a
y l l

One of the most important (31) ____. features ____________ in any business is
communication. Good communications are required at all stages of the business
process. Businesses employ, and are owned and run by, various groups of people.
Workers, directors and 32. shareholders are three important groups closely
involved with a business. Other influential groups include customers, suppliers
and the government.
Communication takes place between these groups and the individuals who make
up the groups. Within individual companies, internal communications occur at,
and between the various levels. Directors communicate with one another
concerning the company’s overall (33) 33. strategy. They inform managers of
their plans, and the managers then communicate with the other employees.
Negotiations are conducted concerning pay and working (34) 34. conditions.
M2 – Sample Test 7
 Managers communicate decisions and orders and try to improve morale and (35)
35. motivation through good communication. Employees also communicate with
each other, for example over production and wages.
(36) 36. external communication occurs when a company’s directors or
employees communicate with those individuals and groups who deal with the
company. Shareholders receive copies of the company’s financial (37) 37.
statements together with the reports of the Chairman and Directors. Government
departments require (38) statistical
and financial information from the company. An adveritising (39) 39. agency is
consulted about the company’s advertising policies. Customers need to know if
goods have not been despatched and suppliers contacted if their goods have not
been delivered. Reliable and effective (40) communication is one of the key
elements which leads to efficient management of a company.
SECTION 3: Reading Comprehension (30 marks, 2 marks/answer)

The Business Cycle

Expansion and contraction
All market economies have periods when consumption - spending on goods and
services - rises. Consumers buy more, companies invest more, and production,
income, profits and employment increase. These periods are always followed by
periods when spending and investment fall, and unemployment rises. This is the
business cycle.
A period during which economic activity increases and the economy is expanding
is an upturn or upswing. If it lasts a long time it is called a boom. The highest
point of the business cycle is a peak, which is followed by a downturn, during
which the amount of economic activity decreases. If the economy keeps
contracting for more than six months, the downswing is called a recession. A
serious, long-lasting recession is called a depression or a slump. The lowest point
of the business cycle is a trough, which is followed by a recovery, when economic
activity increases again, and a new cycle begins.
Fiscal policy
Governments and central banks use fiscal policy, which involves changing the
levels of government expenditure and taxation to try to limit the extent of the
business cycle. If an economy is moving into a recession, the government might
have a reflationary fiscal policy. This means trying to stimulate the economy by
increasing government spending, or by cutting levels of direct or indirect tax so
that individuals and companies have more money to spend.
If an economy is overheating - expanding too quickly - it means that industry is
working at full capacity and producing as much as it possibly can. Because
demand is greater than supply, leading to rising prices and inflation, the
government might have deflationary fiscal policy. This means trying to cool down
M2 – Sample Test 8
 the economy: reducing the amount of economic activity by raising tax rates or
cutting government expenditure. This reduces the level of demand in the economy
and helps to reduce inflation.
Monetary policy
Governments or central banks can also use monetary policy - changing interest
rates and the level of the money supply - to influence the level of economic
activity. They can boost or increase economic activity if the economy is in a
downturn by reducing interest rates and allowing the rate of growth of the money
supply to increase. Alternatively, if the economy is growing too fast and causing
inflation, they can slow it down by increasing interest rates and reducing the rate
of growth of the money supply.
The main reason for having an independent central bank is to prevent
governments from creating a political business cycle - a cycle that will be at a
high point at the time of the next election. Governments can do this by beginning
their periods of office with a couple of years of policies designed to stop the
economy from growing, followed by tax cuts and monetary expansion in the two
years before the next election. This policy, sometimes called boom and bust, helps
the government get re-elected but is not good for economic stability. An
independent central bank makes this less likely to happen.
Based on the information in the article, say whether the following statements
are True (T), or False (F).
41. If the government thinks the economy is contracting too much, it can cut taxes and
increase its spending. T
42. If an economy is overheating, it means that industry is working below its
potential. F
43. Monetary policy involves interest rates and the money supply. T
44. If there is an independent central bank, governments can’t manipulate the
business cycle. T
Choose the correct answer:
45. What should the government do if the economy is growing too quickly?
A. raise tax and cut its expenditure
B. cut tax and increase its expenditure
C. raise tax and raise its expenditure
46. A recession is a period when….
A. the economy keeps contracting for less than six months.
B. the economy keeps expanding for more than six months.
C. the economy keeps contracting for more than six months.
What does each of the underlined words refer to?

M2 – Sample Test 9
 47. “… by a downturn, during which the amount of economic activity decreases
…” (para 2) a downturn
48. “… causing inflation, they can slow it down by increasing interest rates and
reducing …” (para 5) governments &/central banks
Find words from the text which mean:
49. purchasing and using goods and services . consumption
50. the willingness and ability of consumers to purchase goods and services .
demand
51. government actions concerning taxation and public expenditure fiscal policy
52. the total amount of money available in an economy at a particular time .
money supply
53. the money collected by the government from the income of individuals and
businesses (direct) tax
Fill in each gap of these sentences with one suitable word FROM THE
ARTICLE:
54. monetary _ policy, including setting interest rates, is designed to maintain
financial stability.
55. During a(n) upturn/upswing/boom, parts of the economy expand to the point
where they are working at full capacity.
SECTION 4: Listening (20 marks) - You may listen 2 times for each part.
PART 1: Listen and fill in the gaps (1 mark/answer)
Microfinance schemes started with several NGOs and social enterprises, for
example Grameen Bank in Bangladesh. They distribute very small (56) 56. loans
to poor people, often without financial collateral. But they use some kind of
different collateral, sometimes it can be social (57) 57. collateral, so they create a
group of people and within the group, people help each other to repay the loan,
but it’s usually a very small amount of money, and from the bank’s point of view
it actually provides a unique risk (58) 58. Management Tool. Of course, (59) 59.
distributing loans to poor people sounds very risky, but because we are talking
about a large number of people, with a very small amount of money, it actually
creates a very nice porfolio in which the risk can be (60) 60. diversified.
NGOs and social enterprises proved that these kinds of schemes can be (61) 61.
scalable, and the poor people are actually repaying the loans, so now the (62) 62.
conventional banks like Citibank and Barclays are taking part in these (63) 63.
schemes, not for the purpose of doing good only, they are actually doing it as part
of their business. They are developing their microfinancing and (64) 64.

M2 – Sample Test 10
 microcredit products in developing countries. It seems that microfinance is doing
really well particularly in Bangladesh and part of India, and there are some (65)
65. positive cases in Latin America and Africa too.
Part 2

PART 2: Listen and fill in the notes (2 marks/answer)

Q: What recent changes have you noticed in the job market?
A: The most unique change in the job market recently is the intervention of (66)
66. online recruitment and websites. As a global business, we can recruit roles that
are based wherever. Besides, the candidate or (67) 67. job seekers do have a large
number of choice. For example, you can go online at home to look for roles and
jobs that are advertised worldwide. It’s an absolutely (68) 68. unique opportunity
for both candidates and employers. In terms of the recruitment market, there has
been an increasing need for interim and temporary employees. The fact is that
many organizations will continue to experience change, and quite often, (69) 69.
specialist people will need to be brought in on project bases to handle specific
projects in areas such as IT, (70) 70. human resourcesS… and people will keep
looking for project management.

M2 – Sample Test 11
 EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75
minutes) 

Read the instruction carefully. RECORD your answers on your

answer sheets.
Section 1: Language knowledge (40 marks)
I. Choose the words that best fit the gaps in the following passage. 

Dear JJ Mills,

The Personnel Department is (1) …………… to tell you that you (2)
…………… to Assistant Manager in the Service Department. We are very
satisfied with (3) …………… work you have been doing and would like to
promote you to this position (4) …………… the better of the company.

(5) …………… this official, we will hold a meeting with you and the
Personnel Department to update your files on the position you will be moved to,
and we will (6) …………… to you about the new wage, and the new benefits you
will receive (7) …………… you are in this position. The meeting will (8)
…………… around an hour, and after all the necessary documents have been
signed, you may return to work as an assistant manager. We congratulate you (9)
……………  your promotion and would love to keep (10) …………… with you
for the time you are here.

Make st + adj
Congratulate sb on st
Keep + Ving

Sincerely,
Grant Johnson
1.  A. pleasing B. pleasure C. please D. pleased
2.  A. will promote B. will be promoting C. will be promoted D.
have promoted
3.  A. the B. a C. an D. 0
4.  A. on B. for C. with D.
to
5.  A. To make B. Making C. Make D. Made
6.  A. discuss B. explain to sb C. inform D. call
7.  A. why B. after C. when D.
that
8.  A. last B. operate C. run D. do
9.  A. with B. at C. in D. on
10. A. work B. to work C. working D. works
  
II. Choose the best answer
11. Would you mind …………… an office with four other people?
A. to share B. shared C. share D. sharing
12. A number of small companies will go bankrupt when the government ……………
the legal working hours to thirty-four hours a week.
A. reduces B. is reduced C. has reduced D.
will reduce 

M2 – Sample Test 12
 13. Yes, I …………… about your advert in Careers Now. Could you send
me an application form, please?
A. call B. have called C. am calling D.
called
14. …………… you tell us more about your present job?
A. Could B. Would C. Do D. Did
15. Marcel Lacour’s job involves …………… new product and new ideas.
A. developing B. develop C. developed D.
to develop 
16. 70% of employers admitted to …………… a candidate because of
their online behaviour.
A. reject B. rejecting C. rejected D. to
reject
17. When Sunlop Corporation moved its headquarters to Chicago, the director had a
state-of-the-art security system …………… .
A. installing B. install C. installed D. installs

Have /…. + st _+ V3/ed

18. Moving away from the city and renting an apartment in the rural area does not
always help …………… one’s living expenses.
A. limitation B. limited C. limiting D. limit

Help to V
Help + V
19. Junior managers who get a promotion often face many problems …………… they
have more authority and responsibility.
A. so that B. because C. in addition D. so
20. Ambitious people often decide on a career plan …………… they are still at
university.
A. before B. after C. while D. during
21. A good manager creates an environment  ……………. ideas are heard and
respected and everyone feels that they are contributing to the whole.
A. which B. when C. where D.  that

A good manager creates an environment  

In this environment, ideas are heard and respected and everyone feels that they are
contributing to the whole.
22. Have you dealt …………… these complaints yet?
A. in B. with C. out D. to
23. She is in charge …………… the day-to-day running of the business.  
A. on B. of C. in D. with

 To be in charge of st
24. I’m sorry, there’s no answer. I can transfer you …………… her voice mail.
A. with B. to C. for D. at
25. Could you give me the other number for Workplace Solutions? I can’t get
…………… to them.
A. in B. off C. through D. on
26. She can call me back if there’s a problem. I’m …………… 0191 498 0051.
A. to B. in C. for D. on

M2 – Sample Test 13
 27. Mr. Yasin cautioned job seekers to be aware …………… their online image
even after landing the perfect job. 
A. of B. on C. for D. with
28. People who work in sales often have the opportunity to earn …………… on
top of a basic salary.
A. commission B. profit C. revenue D. money
29. Ambitious people often decide on a …………… while they are still at school
or university.
A. career break B. career move C. career ladder D. career plan
30. …………… deals with employees, keeps their records and helps with any
problems they might have.
A. Accounts B. Human Resources C. R & D   D. Sales
31. Amelia’s company is a big company, and she thinks that there will be good
opportunities for …………… in a couple of years.
A. qualification   B. competition      C. commission     D. promotion
32. Certain companies offer a career …………… to the long-term unemployed or to
people without formal qualifications.
     A. ladder          B. opportunity       C. break             D. plan
33. In our company, everybody works …………… ; i.e. we start work at our
convenience.
A. overtime B. flexitime C. economically D. hard
34. Some people …………… a career break to do something adventurous like sailing
round the world or going trekking in India.
A. take B. make C. offer D. decide
35. In my present job, I work long and …………… hours. I often have to work late at
night and on public holidays. 
A. flexible B. anti-social C. social D. opening
36. The government’s …………… plans for social reform have been announced.
A. ambition B. ambitiously C. ambitious D.
ambitions
37. He worked hard and has been …………… to assistant manager.
A. promoting B. promote C. promoted D. promotion
38. He was a poor …………… at school and left with no qualification.
A. performed B. performance C. performing D.
performer
39. He is responsible for the …………… of new members. / recruiting new
members
A. recruitment B. recruiting C. recruits D. recruited
40. Attempts are being made to …………… the problem of waste disposal.
A. solution B. solve C. solving D. solved

Section 2: Language use (60 marks)

I. Read the following passages and answer the questions that follow 
Choose the best answer
1. Who would most likely be interested in the advertisement?

A. A driving school instructor.

B. An unemployed truck driver.
C. A vehicle engineer.

M2 – Sample Test 14
 D. A taxi driver.

2. What applicants will have an advantage?

A. Those who have more than 10 years of driving experience.
B. Those who have lived in New York for more than 5 years.
C. Those who can speak English fluently.
D. Those who are bilingual with English.
3. Why does Mr. Smith think he should work for the Tamm Express Delivery
Company?
A. He drove in New York for more than 19 years.
B. He was trained to drive in worst scenarios at his police academy.
C. He knows all the short cuts in New York.
D. He can stay up all night to work.
What do the underlined parts refer to?
4. … We are the best and safest delivery company … (passage 1)
5. … You must be older than 25 to apply and be fluent in the English language.
(passage 1)
Which words in the passage mean the following?
6. police officer: ………cop…………
7. an attempt to do something especially when it is difficult to do: ………
effort…………
8. collections of valuable things: ……treasures……………
Fill in each blank with suitable words or a phrase from the passage.
9. They offer guaranteed next-day delivery…… to any home in the UK.
10. Her elegant style …set… her ……… apart…… from other journalists.

III. Listening: 
PART ONE: Listen to the conversations twice and choose the appropriate
answer to each question.
Conversation 1: Questions 1 – 2
1. Where does the conversation take place?

A. At a post office.
B. At a park.
C. At a business office.
D. At an airport.

2. When were the contracts mailed?

A. Earlier in the week.

B. Yesterday morning.
C. Last night.
D. This morning.

M2 – Sample Test 15
 Conversation 2: Questions 3 – 5
3. Where will they have the retirement party?

A. In the conference room.

B. In Mr. Lee’s office.
C. In the party room.
D. In a restaurant.

4. How many guests will there be?

A. 15
B. 16
C. 50
D. 60

5. When will the party be?

A. Tuesday
B. Wednesday
C. Thursday
D. Friday

PART TWO: Listen to the recording and complete the notes. The recording
will be played twice
City Jobs Corps
+ helps find the right job for you, whatever your (6) ……………………… &
……………………… are. (job as a computer technician, a hotel manager, or an
(7) ………………………  ………………………) 
+ has job openings in all fields. 
+ provides assistance with résumés, (8) ……………………… 
………………………, & interview skills.
+ provides services free of charge to (9) ……………………… 
……………………… 
+ located at 35 North Main Street, (10) ……………………… 
………………………. necessary.

M2 – Sample Test 16
 PART 1: READING SECTION 1:
1: Consumers ............ to be fickle and seek novelty rather than reliability in
electronics goods
purchases.
A. turn B. tend C. lead D. point
2: Under the revised procedure, efforts have been ........... by the government to
ensure that the
emerging exporters have adequate access to the credit facilities.
A. made B. done C. taken D. started
3: All businesses have a wider social ........... and are answerable to more than just
their
shareholders.
A. strategy B. assurance C. responsibility D. statement
4: The County Commission is still waiting for word from the Kansas City
Railroad Company
concerning repairs ........... to be done at three crossings.
A. needed B. need C. necessary D. needs
5: Even though our company is small and has only been up and running for 6
months, the market’s
reaction has been very ..............
A. promise B. promised C. promises D. promising
6: Our organisation has always preferred ............ motivated and experienced
people to those with
high academic qualifications.
A. higher B. highly C. highest D. highness
7: The final date for the picnic has not been finalized yet, but it will be either
Thursday the 20th or
Friday the 21st, ............ the weather forecast.
A. depend on B. depending from C. depending on D. depends
8: No one is happy with the plan, but no other ............ has been suggested.
A. alternative B. equivalent C. distinction D. difference
9: Obviously, the benefits of producing in Vietnam are low labor costs and
rentals ........... the
availability of labor.
A. apart B. moreover C. in addition D. as well as
10: Employees wanting to attend the Christmas Bell can ........... tickets to the
event at the front
desk in the Personnel Department.
A. join in B. find out C. pick up D. get over
11: The senior managers are waiting for technical advice before deciding ............
operating system
to install.
A. which B. that C. who D. whose
12: It is not yet known ............ th e position left vacant by the retiring general
manager will be
filled or not.
A. that B. although C. however D. whether
13: If you ........... any inconvenience in using the student laboratory, please do not
hesitate to tell
us so that we can rectify the problem.
A. experience B. were experienced C. had experienced D. experiencing
M2 – Sample Test 17
 14: When you go and buy cosmetics, the salesperson often ........... that you buy
several products
from the same line.
A. suggests B. offers C. reminds D. tells
15: Our new, large sedan has proven less ............ than the medium-sized model
due to high fuel
costs.
A. recommending B. acquainted C. popular D. solicited
16: A plethora of study programs now available online has made it possible for
working people to
gain certificates or degrees far ........... than ever before.
A. easily B. more easily C. easier D. easiest
17: The resistance ...........by the firm’s staff made it very difficult to conduct the
audit efficiently.
A. furnished B. taken C. encountered D. built

TOEIC - IELTS THẦY QUÂN

ĐẢM BẢO ĐẦU RA - HOÀN HỌC PHÍ

18: The managers hope that the new plan will increase sales both in the coming
year and ...........
A. beyond B. above C. over D. along
19: To remain ........... for financial aid, recipients are required to show satisfactory
progress toward
a degree according to the guidelines.
A. eligible B. responsible C. considerate D. entitled
20: It is important for the sales force to know ........... how many products they
have sold, and how
much money they have made.
A. by detailing B. in detail C. detailed D. details
21: As the war continues, certain hidden costs, such as wear and tear on vehicles
and weapons, are
............ to become increasingly apparent.
A. capable B. responsible C. liable D. accountable
22: Although we have warned staff members . ............that smoking is banned
inside the building
at all times, there are still some who persist.
A. incredibly B. repeatedly C. briefly D. exactly
23: All employees are reminded that they should enter through the rear
entrance ............ before
and during office hours.
A. either B. both C. each D. neither
24: When working long hours, you should try to ............ your diet with nutritious
snacks such as
fresh fruits.
A. impose B. pursue C. add D. supplement
25: Senior executives will decide on the matter of replacing our computer
hardware ............and
when it becomes necessary.
A. by B. if C. to D. through
READING COMPREHENSION
M2 – Sample Test 18
 In this section you will find that each of the passages has a number of questions or
unfinished statements
about the passage. You must choose one of the four suggested answers or ways of
finishing.
Questions 41 to 46 refer to the following passage

10
Although the composition and role of the board of directors of a company will
vary from one
organization to the next, a few generalizations may be made. As regards the
composition of the
board, customarily some directors are prominent men and women selected to give
prestige to the
group. Others are usually chosen from among retired executives of the
organization for their
specialized knowledge of the company.
It is generally true that, as long as the top management maintains the confidence
of the board
of directors, the directors will not actively intervene to dictate specific policies.
This is the same
administrative procedure usually followed by the board of trustees of a college or
university, and is
similar in many respects to the parliamentary system of ministerial responsibility
practiced in Great
Britain.

31: The title below that best expresses the ideas in this passage is
A. The Board of Trustees B. Management
C. The Parliamentary System D. The Board of Directors
32: Who generally formulates policies for a company?
A. Top management B. Retired executives
C. The board of directors D. A dictator
33: The author mentions all of the following as having similar administrative
procedures EXCEPT
A. the members of Congress in the United States B. the board of trustees of a
college
C. the board of directors of a company D. the members of parliament in Great
Britain
34: The word "prominent" in line 3 could best be replaced by
A. elderly B. important C. ethical D. professional
35: The word "Others" in line 4 refers to
A. executives B. companies C. directors D. boards

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36: Who would not be a likely candidate to be chosen as a member of the board of
directors of City Bank?
A. a respected lawyer B. a state senator

M2 – Sample Test 19
 C. a retired president of City Bank D. a City Bank employee
Questions 47 to 54 refer to the following passage

10

15

20
The increase in international business and in foreign investment has created a
need for executives with
knowledge of foreign languages and skills in cross-cultural communication.
Americans, however, have
not been well trained in either area and, consequently, have not enjoyed the same
level of success in
negotiation in an international arena as have their foreign counterparts.
Negotiating is the process of communicating back and forth for the purpose of
reaching an agreement.
It involves persuasion and compromise, but in order to participate in either one,
the negotiators must
understand the ways in which people are persuaded and how compromise is
reached within the culture of
the negotiation.
In many international business negotiations abroad, Americans are perceived as
wealthy and

impersonal. It often appears to the foreign negotiator that the American represents
a large multimillion-
dollar corporation that can afford to pay the price without bargaining further. The
American negotiator's

role becomes that of an impersonal purveyor of information and cash.

In studies of American negotiators abroad, several traits have been identified that
may serve to
confirm this stereotypical perception, while undermining the negotiator's position.
Two traits in
particular that cause cross-cultural misunderstanding are directness and
impatience on the part of the
American negotiator. Furthermore, American negotiators often insist on realizing
short-term goals.
Foreign negotiators, on the other hand, may value the relationship established
between negotiators and
may be willing to invest time in it for long-term benefits. In order to solidify the
relationship, they may
opt for indirect interactions without regard for the time involved in getting to
know the other negotiator.
Clearly, perceptions and differences in values affect the outcomes of negotiations
and the success of
negotiators. For Americans to play a more effective role in international business
negotiations, they must

M2 – Sample Test 20
 put forth more effort to improve cross-cultural understanding.
37: What is the author's main point?
A. Negotiation is the process of reaching an agreement.
B. Foreign perceptions of American negotiators are based on stereotypes.
C. American negotiators need to learn more about other cultures.
D. Foreign languages are important for international business.
38: According to the author, what is the purpose of negotiation?
A. To undermine the other negotiator's position B. To reach an agreement
C. To understand the culture of the negotiators D. To communicate back and forth
39: The America negotiator is described as all of the following EXCEPT
A. perceived by foreign negotiators as wealthy. B. known for direct interactions.
C. willing to invest time in relationships. D. interested in short-term goals.
40: The word "undermining" in line 14 is closest in meaning to the phrase
A. making weak B. making clear C. making known D. making brief
41: The word "that" in line 12 refers to
A. role B. price C. corporation D. bargaining
42: The word “Furthermore” in line 16 can be replaced by
A. Therefore B. Nevertheless C. Moreover D. Otherwise
43: The paragraph following the passage most probably discusses
A. knowledge of foreign languages.
B. ways to increase cross-cultural understanding.
C. traits that cause cross-cultural misunderstanding.
D. relationships between negotiators.
44: The word “it” in line 18 refers to
A. time B. impatience C. directness D. relationship

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Questions 55 to 60 refer to the following passage

10

15

20
After you decide what kind of car you want, which options you need, and how
much you can
afford to spend, you should shop at several dealerships. Buying a car is one of the
few purchases that
you will make in the United States that allows for negotiation. In the case of cars,
new and used, the
sticker price posted on the window is not fixed, and the car dealer will expect you
to bargain. It has
been estimated that fewer than 20 percent of all new car buyers end up paying an
amount even close
to the list price.
To save the most money, use the following strategies when you negotiate. In the
first place,
M2 – Sample Test 21
 don't mention that you have a car to trade in until you have agreed on a price for
the car you want to
buy. If the salespersons know in advance, they may quote you a high price for the
trade-in, but the
price of the new car may be adjusted to include the added amount. In addition,
buy a car that is
already on the dealer's lot instead of ordering a car.
The dealer has to pay insurance and finance charges for every car in the inventory
and is usually
willing to sell one for less money in order to reduce the overhead expenses.
Furthermore, try to buy
your new car at the end of the year, just before the next year's models arrive in the
fall. Dealers are
usually glad to move these cars off their lots to make money for the new models.
If you can't wait
until fall to buy your car, at least wait until the end of the month, when the dealer
is trying to reach a
set sales quota in order to earn a bonus from the manufacturer.
Finally, don't mention to the car dealer that you intend to pay cash or use a bank
for financing
until the deal is closed. Some dealers will offer a lower price if they believe that
they will have the
opportunity to arrange the financing and collect a commission.
45: What is the author's main purpose in writing this passage?
A. To sell new cars B. To offer advice to prospective car buyers
C. To complain about car dealers D. To explain how to finance a car
46: According to the author, when should a buyer purchase a new car?
A. Near the first of the month B. In the fall
C. At the end of the week D. In December
47: The author recommends all of the following strategies for getting the best
price on a new car EXCEPT
A. negotiating a lower price than the one that appears on the sticker.
B. financing the new car at the dealership.
C. not telling the dealer that you have a car to trade in.
D. buying a car that is on the dealer's lot instead of ordering one.
48: The word "inventory" in line 12 could best be replaced by
A. the cars that the dealer has sold. B. the cars that the dealer must sell every
month.
C. the cars that the dealer has to sell. D. the cars that the dealer will order.
49: The word "one" in line 13 refers to
A. the dealer B. you C. insurance D. a car
50: It can be inferred from the passage that
A. negotiating a price for most purchases is not common in the United States.
B. new cars are very expensive in the United States.
C. car dealers in the United States are not honest.
D. most shoppers have a car to trade in.

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TEST 1
M2 – Sample Test 22
 Q1 Going on a spending ....... with your credit card and no concern about how you
pay back the
money you borrow, is a growing habit these days.
(a) burst (b) spree (c) flight (d) day

Q2 There is a popular demand for the system that allows credit companies to offer
unlimited credit
to young people to be ........
(a) overhauled (b) overseen (c) overlooked (d) overtaken

Q3 It has been ....... by a government agency that the percentage of under 25 year
olds owing
large sums to companies is on the increase.
(a) distinguished (b) deciphered (c) dissolved (d) disclosed

Q4 One director of a major credit company has already been forced to .......
because of the bad
publicity his company has attracted.
(a) step over (b) step through (c) step down (d) step out

Q5 One solution that has been suggested to control credit is to ....... the regulations
to make it
more difficult to get credit in the first place.
(a) step under (b) step up (c) step by (d) step across

Q6 The main problem is that a debt ....... has developed recently believing that it is
cool to owe
large sums of money.
(a) cultivation (b) cult (c) cultivate (d) culture

Q7 Recent reports have ....... that being in debt is not now looked upon as a
disgrace but rather as
an attractive way of life.
(a) revealed (b) restored (c) replied (d) responded

Q8 In reality it's a very long ....... to get from owing to paying off all your debts.
(a) hail (b) halt (c) haul (d) help

Q9 There are frequently ....... in the family home between parents and children
about whether you
should enter into credit agreements.
(a) collisions (b) clashes (c) claims (d) crashes

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Q10 What concerns people most are the mounting ....... among governments that it
will take at
least a generation for us to be rid of excessive debt.
(a) frights (b) fearful (c) fears (d) afraid
M2 – Sample Test 23
 TEST 2

Q1 Without the right software I'm afraid you can't ....... that particular program.
(a) reach (b) access (c) obtain (d) find

Q2 The aim of the office manager is to ....... enough room on the building plans so
that each
employee can have space for a personal computer.
(a) arrange (b) accord (c) allocate (d) organize

Q3 Remember that before you leave your workstation, always ....... your
computer.
(a) shut out (b) shut up (c) shut in (d) shut down

Q4 It's quite easy if you want to find folders and files on the computer, all you do
is click here and
it immediately starts ........
(a) seeking (b) searching (c) looking (d) checking

Q5 I have tried and tried again and again and no matter what I do it still shows
"error" — I just
can't ....... what's wrong.
(a) look out (b) check out (c) figure out (d) bring out

Q6 I spent hours writing that report and checking all the information was correct
and then
without thinking I pressed the ....... button.
(a) 'destroy' (b) 'delete' (c) 'deface' (d) 'deny'

Q7 It's a really clever piece of software because it enables you to ....... on your
screen all the
information in columns.
(a) illustrate (b) depict (c) display (d) delineate

Q8 Unfortunately this program is not ....... with the operating system on my

computer.
(a) amicable (b) compatible (c) adaptable (d) amenable

Q9 When you see that particular symbol on the screen, you have to take that as
a ....... that
something is wrong.
(a) indicating (b) checking (c) briefing (d) warning
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Q10 With this program you can always check your spelling and grammar and if
you don't want to
accept what it shows, you simply press ........
(a) 'ignore' (b) 'quit' (c) 'leave' (d) 'forget'

M2 – Sample Test 24
 TEST 3

Q1 Concern was expressed by the office manager that the company would buy
an ....... financial
package.
(a) agreeable (b) affordable (c) absolute (d) actual

Q2 The main ....... of stationery for the office suddenly announced there would be
an overall
increase in their prices.
(a) provision (b) producer (c) provisional (d) provider

Q3 The chief administrative officer disliked lack of attention to detail and insisted
that such
mistakes should never ........
(a) recur (b) repeat (c) retake (d) refer

Q4 Once again the company has had to make a ....... in the number of office staff
to try and
recoup their losses.
(a) reducing (b) reduction (c) reduce (d) reduces

Q5 The ....... of zip discs in the office is running dangerously low.

(a) share (b) state (c) stock (d) selection

Q6 If the managers want to stay employed, they will have to learn how to stay
on ....... of their
jobs.
(a) summit (b) top (c) head (d) line

Q7 It's not worth paying for an annual service when you can simply call the
supplier on an as-
....... basis.
(a) needed (b) noted (c) called (d) told

Q8 The new office manager will be in ....... of all the IT requirements that the
company uses.
(a) use (b) mind (c) case (d) charge

Q9 Currently there is a shortage of clerical staff but it is hoped that by the end of
the year they
will be up to full ........
(a) capability (b) capacity (c) control (d) capable
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Q10 Staff are always encouraged to work by themselves and whenever they meet
a problem, they
should use their own ........
(a) initiative (b) interest (c) involvement (d) initial

M2 – Sample Test 25
 TEST 4

Q1 On her retirement she was given a substantial cheque in ....... of all the work
she had done
over the last 20 years.
(a) respect (b) thought (c) appreciation (d) belief

Q2 Having attended the office procedures course all employees were expected
to ....... what they
had learned and introduce it into their daily routine.
(a) reinforce ( b) respond (c) react (d) resource

Q3 Visiting clients had commented on the casual dress ....... of most of the clerical
staff.
(a) manner (b) method (c) feature (d) code

Q4 The ....... of staff doing physical exercises before the start of the day is well
established in
Japanese companies.
(a) practical (b) practicality (c) practice (d) practically

Q5 There is a lengthy procedure used in this office for staff who have produced
shoddy work and it
begins with a ....... warning.
(a) wordy (b) verbal (c) worded (d) verbose

Q6 There was no fixed agenda for that particular day as it was to be regarded
simply as a .......
meeting.
(a) possible (b) probable (c) unplanned (d) casual

Q7 At the interview all the candidates were shown round the building but could
only really catch a
....... of the sort of work being carried out.
(a) look (b) view (c) glimpse (d) picture

Q8 They really need to keep a check on the stationery supplies as they've run .......
A4 paper once
again.
(a) in to (b) up for (c) out of (d) up to

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Q9 Managers prefer to select people who have been ....... to many different types
of office
environments.
(a) devoted (b) exposed (c) opened (d) experienced

Q10 A troubleshooter was brought into the office from another firm to get rid of
some very .......
M2 – Sample Test 26
 procedures.
(a) outdated (b) completed (c) finished (d) ended

TEST 5

Q1 We got there early so that we could get the best ....... in the sale before anyone
else.
(a) objects (b) products (c) bargains (d) offerings

Q2 If you ....... with me, I'll go and see whether we have that in your size.
(a) hold (b) stay (c) bear (d) wait

Q3 The trouble with these huge superstores is that they don't have enough ....... to
deal with
customers at busy times.
(a) barriers (b) sales points (c) exits (d) checkouts

Q4 It started off as a small street corner shop over 30 years ago but it has
now ....... into a
massive department store.
(a) expanded (b) extended (c) explored (d) enlarged

Q5 Take a good look at the receipt when you leave so that you can see that all
the ....... have been
listed.
(a) proceeds (b) items (c) products (d) produce

Q6 Whenever I go to the old part of a city, I like to ....... all the shops selling
antiques.
(a) examine (b) search (c) check (d) explore

Q7 Are you aware of the latest ....... in children's clothing?

(a) tendency (b) trend (c) custom (d) habit

Q8 They're quite ....... in their policy of not giving refunds without a receipt in this
store.
(a) severe (b) strong (c) strict (d) hard

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Q9 They have a ....... restriction in the shop with regard to the number of items of
clothing that
you can try on at one time.
(a) legal (b) reasonable (c) required (d) mandatory

Q10 The extent of the ....... available in this one store is more than you can
possibly imagine.
(a) merchandise (b) objects (c) produce (d) articles

TEST 6
M2 – Sample Test 27
 Q1 The company had its own code of ....... in these matters.
(a) behaviour (b) practice (c) dealing (d) attitude

Q2 This is a ....... example of what not to do.

(a) critical (b) pure (c) simple (d) prime

Q3 Plans have already been drawn ....... to deal with such situations.
(a) over (b) through (c) up (d) into

Q4 Thousands of ....... are already signing up for this new telephone service.
(a) individuals (b) subscribers (c) applicants (d) interviewees

Q5 Job losses are mainly in the ....... sectors of the industry.

(a) blue-collar (b) red-collar (c) stiff-collar (d) high-collar

Q6 The circular will contain ....... financial information to help investors.

(a) key (b) obvious (c) intelligent (d) noted

Q7 The report is ....... to show better than expected results.

(a) necessary (b) possibly (c) clearly (d) likely

Q8 So many of these animals have been shot over the years that they are now
classed as .......
species.
(a) dangerous (b) endangered (c) unwanted (d) limited

Q9 Some people are ....... to learn a foreign language.

(a) unaccustomed (b) shy (c) reluctant (d) inhibited

Q10 It was a big ....... for her to give up her acting career to look after her family.
(a) trial (b) sacrifice (c) endeavour (d) test
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TEST 7

Q1 The stock market has hit new ....... this year.

(a) lows (b) bottoms (c) depths (d) ends

Q2 The government has decided to hold an ....... into the latest financial scandal.
(a) examination (b) enquiry (c) evaluation (d) interpretation

Q3 The animal rights organisation has ....... a new campaign to make people aware
of cruelty to
animals.
(a) launched (b) pursued (c) offered (d) ejected

Q4 I was totally ....... of the increased taxes.

(a) unknowing (b) unclear (c) incredulous (d) unaware

Q5 The price of petrol has ....... again.

M2 – Sample Test 28
 (a) raised (b) risen (c) escalated (d) ascended

Q6 The ordinary person is again being asked to ....... to pay for dental treatment.
(a) stump up (b) throw up (c) cheer up (d) bring up

Q7 This car is intended for the ....... market only.

(a) internal (b) external (c) export (d) outside

Q8 Credit card holders struggle very hard to ....... the amount they owe.
(a) reduce (b) deduct (c) curtail (d) shorten

Q9 This charity was set up to ....... money for the poor.

(a) collect (b) gather (c) assemble (d) convene

Q10 Everything ....... all right in the end.

(a) happened (b) occurred (c) turned up (d) turned out

TEST 8

Q1 We're paying for a stand at the new industrial exhibition with a view to .......
interest among
potential employees in our company.
(a) generalizing (b) generating (c) germinating (d) gesticulating
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Q2 For the first three months of your employment with the firm you will be under
the care of a
........
(a) minor (b) monitor (c) mender (d) mentor

Q3 Although she was very tempted to accept the job she was offered, she had
to ....... the offer
because the salary would have been insufficient.
(a) return (b) reject (c) refuse (d) repeat

Q4 A university education is of course important but it is essential that all

employees undergo a
period of intensive ........
(a) preparation (b) concentration (c) training (d) learning

Q5 A newsletter is sent out every ten days to all the staff so that they receive a
regular ....... on
recent appointments.
(a) update (b) dating (c) dates (d) dated

Q6 Part of the ongoing training is to ensure that a regular time and place are .......
for department
heads to meet their staff.
(a) placed by (b) put on (c) set up (d) set off

M2 – Sample Test 29
 Q7 The head of department acknowledged that the ....... of the section was largely
due to high
quality support staff.
(a) success (b) progress (c) business (d) future

Q8 The pace of change in that industry is so fast that staff find it hard to ....... the
latest
developments.
(a) hold on to (b) keep on to (c) hold up with (d) keep up with

Q9 It is the policy of the company to ....... all interviews for new recruits with a
member of the
trade union present.
(a) control (b) conduct (c) convene (d) confirm

Q10 In view of the excessive workload you have at the moment I won't expect
you to keep .......
during the next few days.
(a) on line (b) on road (c) on track (d) on path

M2 – Sample Test 30
 END-OF-UNIT TEST 11
     Duration: 75 mins

Section 1: Language knowledge (30 marks)

Fill in each blank in the passage below with ONE suitable word. 

Debates              are                    production                    discussing                   for

Second              to                     objective                         product                      under

Its                     third                opponent                       on                               competitor

There are three types of business negotiation. Firstly, a business negotiation is similar to a (1)
discussing between friends arranging a social engagement. Two parties have a shared (2)  objective 
to work together in a way which is mutually beneficial. Proposals and counter proposals (3) are
discussed until agreement is reached. Both sides hope (4)  to repeat business. This is an agreement-
based negotiation, sometimes referred (5) …TO………….. as a win-win negotiation.
Two other types of negotiation are less founded (6) ……ON……….. mutual benefit, but on gaining
the best deal possible for your side. In the first type, both teams negotiate to independent advantage.
This means that each team thinks only about (7) ……its….. own interests. In this type, a seller
typically seeks to sell a (8) …product………….. but is less concerned about repeat business.
A (9) …………….. type is the negotiation to resolve conflict, for example in a contractual dispute.
Here, it is possible that each party regards the other as an (10)…competitor.. and seeks to win the
argument. This is a win-lose negotiation.
II. Choose the best answer
1. If you give us a 10% discount, we ..................... our order today. 

a. place
b. will place
c. would place
d. placed

2. If everyone contributed 20% of their salaries to charity, there ..................... no poverty.

a. is 
b. will be
c. would be
d. were

3. If we ................. an assistant, we wouldn’t fall behind schedule.

a. employ
b. will employ 
c. employed
M2 – Sample Test 31
 d. had employed

4. We’ll give you a 10% discount, provided that you ................. within 30 days.

a. pay 
b. will pay
c. paid
d. would pay

5. The Board ................. happy as long as our share price remained high.

a. will be
b. is
c. would be
d. was

6. Many people working abroad have difficulty adapting ..................... new cultures. 

a. to
b. with
c. in
d. at

7. Our supplier have no objection ..................... allowing us a discount. 

a. on
b. in
c. of
d. to

8. Which of the following adjectives goes with the prefix in-? 

a. emotional
b. consistent
c. responsive
d. patient

M2 – Sample Test 32
 9. Which of the following adjectives does NOT go with the prefix un-? 

a. cooperative
b. sympathetic
c. critical
d. polite

10. Everybody in Alphaland is very ................. when they wear suits and ties at work. 

a. formal
b. informal
c. cooperative
d. critical

11. A date of time by which you have to do something or complete something is .................. 

a. deadline
b. due course
c. last time
d. initial tine

12. If you have tried to solve a problem without success for a long time, but at last you find a way,
you make a .................

a. break-up
b. breakthrough
c. breakdown
d. break-out

13. ……….. he generally explains his ideas clearly, I sometimes find it hard to follow him.

a. Although
b. Because

M2 – Sample Test 33
 c. If
d. When

14. They increased their competitiveness …………… their market share would increase.

a. even if
b. so that
c. because
d. despite

15. They are going to be sharing this office, ................. they’d better learn to get on together.

a. for
b. since
c. in order to 
d. so

III. Put the capitalized words in their correct form. 

SFY We hope the discussions with our creditors will have a ………….. outcome.
2. ACT The unions have threatened to take industrial…………..
TRACT We are …………. obliged to provide adequate security for the shipment.
ER We’ll have to agree ……….. I still think it would be better to outsource.
ZE You’d be ……………….at how many people pay $5 for a T-shirt without realizing it’s counterfeit.
Section 2: Language use (70 marks)
I. Read the following passage and answer the questions that follow 
Article A
Negotiations are demanding and may become emotional. You may find your Russian negotiator
banging his or her fist on the table or leaving the room. Accept such tactics with patience and
calmness. They are designed to make it difficult for you to concentrate. 
Russian negotiating teams are often made up of experienced managers whose style can be like a
game of  chess, with moves planned in advance. Wanting to make compromises may be seen as a
sign of weakness.
Distinguish between your behavior inside and outside the negotiations. Impatience, toughness and
emotion during the negotiations should be met with calmness, patience and consistency. Outside the
negotiating process you can show affection and personal sympathy.
Article B
As well as being formal, negotiations are direct. German managers speak their mind. They place
great weight on the clarity of the subject matter and  get to the point quickly. 
Excessive enthusiasm or compliments are rare in German business. You should give a thorough and
detailed presentation, with an emphasis on objective information, such as your company's history,
rather than on clever visuals or marketing tricks.
Prepare thoroughly before the negotiation and be sure to make your position clear during the
opening stage of the talks, as well as during their exploratory phases. Avoid interrupting, unless you
have an urgent   question  about the presentation.
Article C
M2 – Sample Test 34
 Communicating is a natural talent of Americans. When negotiating partners meet, the emphasis is on
small talk and smiling. There is liberal use of a sense of humour that is more direct than it     is    in   
the    UK. Informality is the rule. Business partners do not use their academic titles on their business
cards. Sandwiches and drinks in plastic or boxes are served during conferences.
This pleasant attitude continues in the negotiation itself. US negotiators usually attach little
importance to status, title, formalities and protocol. They communicate in an informal and direct
manner on a first-name basis. Their manner is relaxed and casual.
The attitude 'time is money' has more influence on business communication in the US than it does   
anywhere    else. Developing  a  personal relationship   with   the business partner is not as important
as getting results.
Article D
At the start of the negotiations you might want to decide whether you need interpreters. You should
have documentation available in Spanish. Business cards should carry details in Spanish and
English.
During the negotiations your counterparts may interrupt each other, or even you. It is quite common
in Spain for this to happen in the middle of a sentence. For several people to talk at the same time is
accepted in Latin cultures, but is considered rather unusual in Northern Europe.
The discussion is likely to be lively. In negotiations, Spanish business people   rely   on   quick
thinking and spontaneous ideas rather than careful preparation. It may appear that everybody is
trying to put his or her point across at once. That can make negotiations in Spain intense and
lengthy, but also enjoyably creative.
        From the Financial Times
Choose the best answer
1. In which country do negotiators show strong emotions?

a. Russia
b. Germany
c. The US
d. Spain

2. Which of the following statements is NOT true about a US negotiation?

a. Negotiators focus on results rather than developing relationships.
b. It is usual for the atmosphere to be relaxed and friendly.
c. Negotiators like to talk about business immediately.
d. You should start a negotiation with general conversation.
3. In a negotiation with German managers, …………
a. you should not give the other side too much as they will not respect you.
b. you should plan your tactics carefully.
c. you should think of ideas during a negotiation rather than before it starts.
d. you should not stop someone while they are talking.
What does each of the following underlined words / phrases refer to?
4. … during the opening stage of the talks, as well as during their exploratory phases. (Article B) 
5. They communicate in an informal and direct manner on a first-name basis. (Article C)
Which words in the passage mean the following?
6. the methods you use to get what you want tactics
7. when you find out what other side wants …………
8. the way things are done on official occasions …………
Fill in each blank with ONE suitable word from the passage. Put it in its correct form or tense.
9. The sales manager phoned her ……………. in another company to renew the exclusive
distribution contract.
M2 – Sample Test 35
 10. An agreement was reached after lengthy ………………

M2 – Sample Test 36
 KEY

SECTION 1

0 0 0 0 0
1 2 3 4 5
. . . . .
B A A B
. D .
p p m p
e r c u r
r o o l o
v m m t f
a o p i it
s ti r - s
i o o a
v n m c
e a i t
l s i
e v
e
0 0 0 0 1
6 7 8 9 0
. . . . .
A D C C
. C .
u s . g s
n t l u
d a d o p
e k i c e
r e v a r
m h i l v
i o d i i
n l e z s
e d n a e
e d t
r i
o
n
1 1 1 1 1
1 2 3 4 5
. . . . .
C B B D
. A . .
i b . m d
n a a i
t l m r s
e a e k t
r n a e r
e c s t i
s e u s b
t o r e u
f e g ti
M2 – Sample Test 37
 p m o
a e n
y n c
m t h
e a a
n t n
t i n
s o e
n l
s
1 1 1 1 2
6 7 8 9 0
. . . . .
C B C A
. . B . .
p n a m
r o h l a
o n e l r
d - d o k
u b g c e
c a e a t
t n t p
d k f e e
if fi u d n
f n n e
e a d t
r n s r
e c a
n i ti
ti a o
a l n
ti i
o n
n t
e
r
m
e
d
i
a
ri
e
s
2 2 2 2 2
1 2 3 4 5
. . . . .
C C B A
. C .
p m . m b
ri a a a
c t b r n
a
M2 – Sample Test 38
 e u l k k
e ri a e r
l t n t u
a y c s p
s s e k t
ti t i c
c a s m y
it g h m
y e e i
e n
t g
2 2 2 2 3
6 7 8 9 0
. . . . .
A A C A
. A .
u d t S
n i r a h
f v e x a
e i c r
tt d e h e
e e s a h
r n s v o
e d i e l
d o n d
n s e
r
s
’
e
q
u
it
y

SECTION 2
31. features
32. shareholders
33. strategy
34. conditions
35. motivation
36. external
37. statements
38. statistical
39. agency
40. communication

M2 – Sample Test 39
 SECTION 3
41. TRUE
42. FALSE
43. TRUE
44. TRUE
45. A
46. C
47. a downturn
48. governments &/central banks
49. consumption
50. demand
51. fiscal policy
52. money supply
53. (direct) tax
54. monetary
55. upturn/upswing/boom

SECTION 4
Part 1
56. loans
57. collateral
58. management
59. distributing
60. diversified
61. scalable
62. conventional
63. schemes
64. microcredit
65. positive
Part 2
66. online recruitment
67. job seekers
68. unique opportunity
69. specialist people
70. human resources
M2 – Sample Test 40
 AUDIO SCRIPTS
Part 1
... Microfinance schemes started with several NGOs and social enterprises, for
example Grameen Bank in Bangladesh. They distribute very small loans to poor
people, often without financial collateral. But they use some kind of different
collateral, sometimes it can be social (2) collateral, so they create a group of
people and within the group, people help each other to repay the loan, but it’s
usually a very small amount of money, and from the bank’s point of view it
actually provides a unique risk-management tool. Of course, distributing loans to
poor people sounds very risky, but because we are talking about a large number of
people, with a very small amount of money, it actually creates a very nice
portfolio in which the risk can be diversified. NGOs and social enterprises proved
that these kinds of schemes can be scalable, and the poor people are actually
repaying the loans, so now the conventional banks like Citibank and Barclays are
taking part in these schemes , not for the purpose of doing good only, they are
actually doing it as part of their business. They are developing their
microfinancing and microcredit products in developing countries. It seems that
microfinance is doing really well particularly in Bangladesh and part of India, and
there are some positive cases in Latin America and Africa too.

Part 2:
Q: What recent changes have you noticed in the job market?
A: I think probably the most unique change in the job market, in the – most
recently, is the intervention of online recruitment and webbased recruitment and
websites. For us as a global business, it means that we can truly act in that way –
we can recruit roles in the UK that are based wherever, equally we can recruit
roles from India that are based wherever. It also means that the candidate or job
seekers do have a huge amount of choice. You can go onto your website at home,
sitting at home, and look at roles and jobs that are advertised globally, worldwide,
so it’s an absolutely unique opportunity for both candidates and employers.
Equally, um, in terms of the recruitment market, we have seen in the last years ...
few years, a development in the need for interim employees and temporary
employees. Lots of organisations now are going through periods of change, and I
think it’s an accepted fact that organisations will continue to go through change,

M2 – Sample Test 41
 and quite often, specialist people will need to be brought in on project bases, to
undertake specific projects in areas such as IT, human resources … project
management generally will be very sought after.

University of Economics, HCMC Paper Code: Module 2 - SAMPLE TEST

School of Foreign Languages

Division of English for General Purposes

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 MINUTES)

Read the instruction carefully. RECORD your answers on your answer sheets.

Section 1: Language knowledge (40 marks)

I. Select and fill in each blank in the passage below with ONE suitable word.

Thank you for sending me a copy (1) …………… your latest ceramics catalog. You have been (2) ……………
us your catalog here at the museum for several years now, (3) …………… I always look forward to reading it. I
(4) was …………… yet again at the variety and creativity (5) …………… you have displayed in your work! (6)
…………… ladybug bowls are quite exquisite. They look so (7) …………… ! They really (8) ……………
resemble the plants and animals they are modeled (9) …………… . I would like to order 50 of the ladybug
bowls. If they are popular, I will consider (10) …………… more.

1. A. with B. of C. in D. to
2. A. dispatching B. delivering C. shipping D. sending
3. A. and B. so C. but D. yet
4. A. interested B. pleased C. amazed D. keen
5. A. whose B. which C. when D. whom
6. A. Their B. Its C. His D. Your
7. A. realistic B. realist C. realistically D. realism
8. A. did B. do C. have D. ought
9. A. after B. for C. in D. with
10. A. producing B. exporting C. ordering D. selling

II. Choose the best answer

11. Those who will sign any contract are advised to review the terms of the …………… .

A. production B. agreement C. consideration D. newsletter

12. Great interpersonal skills and untiring perseverance are the key …………… of an excellent sales executive.

A. acquisitions B. boundaries C. characteristics D. enterprises

M2 – Sample Test 42
13. There are …………… a small number of job openings in the sales positions.

A. quickly B. highly C. currently D. originally

14. If we are not able to …………… this contract, we will face serious financial problems.

A decline B. consider C. renew D. remodel

15. It will be very helpful if you thoroughly …………… the background of the applicants.

A. refer B. check C. exchange D. advertise

16. If you do not file a tax return before October 23rd, you will have to pay a fine of $ 200. This …………… will
be automatically deducted from your future earnings by the Inland Revenue Service.

A. service B. product C. receipt D. charge

17. We offer a free delivery service, and we can give buyers discounts for …………… purchases.

A. bulk B. infrequent C. urgent D. nearby

18. Nowadays, in order to stay competitive in the market, many retailers are trying …………… their online and
offline operations.

A. to deal B. to bargain C. to integrate D. to check

19. We …………… about safety procedures when the fire alarm went off.

A. talked B. are talking C. were talking D. have talked

20. Ms Luxton and her team of specialists …………… a new marketing strategy since the beginning of the year.

A. are developing B. were being developed C. have been developing D. would develop

21. The factory manager reports that currently all the machinery …………… at full capacity.

A. will have been operated B. was operating C. had operated D. is operating

22. The report …… by pointing out the need for further investment if the group is to continue its expansion policy.

A. conclude B. concluded C. concludes D. will conclude

23. Ford …………… to corner 10% of car sales in the Asia- Pacific region within the next 10 years.

A. is aiming B. aimed C. has aimed D. will have aimed

24. We carefully checked all the figures; …………… , our supervisor found a number of mistakes.

A. while B. although C. however D. therefore

25. Meetings were postponed …………… unexpected power cut.

A. despite B. as a result of C. while D.

nevertheless

26. …………… the Marsdsen Literary Society was founded last year, it already has over 200 registered members.

A. Although B. Because C. In spite of D. Besides

27. The personnel manager has decided to hire the candidate with the degree in engineering …………… he
interviewed last week.

A. what B. which C. whom D. whose

28. Applicants can express their interest in the role simply …………… filling out the attached form and returning
it to Ms. Claire Jones.
M2 – Sample Test 43
 A. by B. as C. for D. with

29. The Port Wells Teater asks the audience to remain seated at all times …………… the performers are on stage.

A. during B. throughout C. while D. except

30. You need to pay the parking ticket in full …………… the next 20 days, or you will face further penalties.

A. within B. on C. through D. for

31. The vice president has the …………… office on this floor.

A. most spacious B. more spacious C. space D. as spacious

32. The rate of salary increases was …………… higher, compared to just 3% last year.

Much

A lot

far

A. so B. very C. most D. far

33. The manager said that there would be special year-end bonuses for …… who surpass their annual sales targets.

A. that B. them C. those D. these

34. The hotel provides travelers with …………… convenient options in order to attract tourists.

A. several B. each C. another D. much

35. He wants to quit his present job because he cannot stand working …………… hours anymore.

A. insociable B. social C. socialistic D. anti-social

36. That IT shop has been acquiring more and more customers since it offered …………… credit last month.

A. free-interest B. interest-free C. interest rate D. interested

37. Any charity or non-governmental organization within the area can …………… for funding from the Sanstead
Community Trust.

A. apply B. applied C. applying D. application

38. …………… more customer service specialists is the top priority for Personnel at the moment.

A. Recruitment B. Recruiting C. Recruit D. Recruited

Ving + (O)

39. The new management board has come up with a much more …………… way to increase staff productivity.

A. effected B. effectively C. effective D. effect

40. The company’s sales have …………… improved since last month thanks to the staff’s efforts.

A. signification B. significantly C. signify D.

significant

Section 2: Language use (60 marks)

I. Read the following passage and answer the questions that follow.

M2 – Sample Test 44
Not so long ago almost any student who successfully completed a university degree or diploma course could find a
good career quite easily. Companies toured the academic institutions, competing with each other to recruit
graduates. However, those days are gone, even in Hong Kong, and nowadays graduates often face strong
competition in the search for jobs.

Most careers organizations highlight three stages for graduates to follow in the process of securing a suitable
career: recognizing abilities, matching these to available vacancies and presenting them well to prospective
employers.

Job seekers have to make a careful assessment of their own abilities. One area of assessment should be of their
academic qualifications, which would include special skills within their subject area. Graduates should also
consider their own personal values and attitudes, or the relative importance to themselves of such matters as
money, security, leadership and caring for others. An honest assessment of personal interests and abilities such as
creative or scientific skills, or skills acquired from work experience, should also be given careful thought.

The second stage is to study the opportunities available for employment and to think about how the general
employment situation is likely to develop in the future. To do this, graduates can study job vacancies and
information in newspapers or they can visit a careers office, write to possible employers for information or contact
friends or relatives who may already be involved in a particular profession. After studying all the various options,
they should be in a position to make informed comparisons between various careers.

Good personal presentation is essential in the search for a good career. Job application forms and letters should, of
course, be filled in carefully and correctly, without grammar or spelling errors. Where additional information is
asked for, job seekers should describe their abilities and work experience in more depth, with examples if possible.
They should try to balance their own abilities with the employer's needs, explain why they are interested in a
career with the particular company and try to show that they already know something about the company and its
activities.

When graduates are asked to attend for interview, they should prepare properly by finding out all they can about
the prospective employer. Dressing suitably and arriving for the interview on time are also obviously important.
Interviewees should try to give positive and helpful answers and should not be afraid to ask questions about
anything they are unsure about. This is much better than pretending to understand a question and giving an
unsuitable answer.

There will always be good career opportunities for people with ability, skills and determination; the secret to
securing a good job is to be one of them.

Choose the best answer

1. In paragraph 1, 'those days are gone, even in Hong Kong', suggests that:
A. in the past, finding a good career was easier in Hong Kong than elsewhere
B. nowadays, everyone in Hong Kong has an equal chance of finding a good career
C. it used to be harder to find a good job in Hong Kong than in other countries
D. even in Hong Kong companies tour the universities trying to recruit graduates
2. According to paragraph 4, graduates should:
A. find a good position and then compare it with other careers
B. ask friends or relatives to secure them a good job

M2 – Sample Test 45
 C. get information about a number of careers before making comparisons
D. find out as much as possible and inform employers of the comparisons they want
3. According to the passage, which of the following is NOT true?
A. until recently it was quite easy for graduates to get good jobs in Hong Kong
B. job seekers should consider as many as possible of the factors involved
C. businesses used to visit the universities in Hong Kong to recruit graduates
D. graduates sometimes have to take part in competitions to secure a good career
What does each of the following underlined words/ phrases refer to?
4. To do this, graduates can study job vacancies and information in newspapers … (paragraph 4)
5. This is much better than pretending to understand a question … (paragraph 6)
Which words / phrases in the passage mean the following?
6. possible, potential
7. to obtain, to get
8. available position
Fill in the blank with ONE suitable word from the passage. Put it in its correct form or tense if necessary.
9. He …………… to have no knowledge of her whereabouts.
10. Continuous …………... is made of all students’ work.

II. Writing:

Read the following job advertisement on www.glassdoor.com and the candidate’s profile.

Sales and Marketing Manager

Cathay Pacific - HCMC

Key Responsibilities

+ Develop strategic plans and direction of the team

+ Identify brand building opportunities through the sponsorship of events and organizations

+ Evaluate and develop sales and tactical promotions

Requirements

 Bachelor’s degree in Marketing, Business or equivalent major

 At least 05 years of experiences in Sales and Marketing (with 03 years in a managerial position)

Candidate’s profile

+ Khang Tran, 28-years-old

+ Bachelor’s degree in Marketing, University of Finance and Marketing

+ Marketing Intern (02 years) and Marketing Manager for StudyLink (04 years)

M2 – Sample Test 46
Write an email of job application for the position advertised. Make up information where necessary.

Subject: Sales and Marketing Manager, Khang Tran

Dear Mr. Bach Nguyen,

I am…………………………

As you can see………………………….

With a B.A degree………………………

Thank you ……………………………………………………………………………… .

Yours ,……………… ,

Khang Tran

III. Listening

PART ONE: Listen to the conversations twice and choose the appropriate answer to each question

Conversation 1: Questions 1 – 2

1. When will the meeting be held?

A. Today B. Tonight C. Tomorrow morning D. Tomorrow afternoon

2. Where does the woman want to have the meeting?

A. In the cafeteria B. In the reading room

C. In the assistant’s office D. In the conference room

Conversation 2: Questions 3 – 5

3. When is the man leaving for his vacation?

A. On Monday B. On the weekend C. In two weeks D. In a month

4. Where will he spend his vacation?

A. In the mountains B. On a boat C. At the beach D. By a lake

5. How often does he take a vacation?

A. Once a month B. Once a year C. Twice a year D. Three times a

year

M2 – Sample Test 47
PART TWO: Listen to an advertisement twice and complete the notes.

 Andre’s Warehouse: offering a weeklong (6) …………… …………… , ending Friday, midnight;
 Prices on desks, chairs and computer tables: (7) …………… by …………… ;
 Free delivery on purchases (8) …………… …………… , and only available for (9) ……………
…………… ; charges applied for delivery outside the region;
 Any questions about delivery, just ask the on-site (10) …………… …………… .

M2 – Sample Test 48
 THE END

KEY TO SAMPLE TEST – Module 2

SECTION I (40ms)

I. CLOZE
1. (B) of 2. (D) catalog 3. (A) and |4. (C) amazed 5. (B) which
6. (D) Your 7. (A) realistic 8. (B) do 9. (A) after 10. (C) ordering

2. GRAMMAR & VOC.

11 B agreement 21 D is operating 31 A most spacious
12 C characteristics 22 C concludes 32 D far
13 C currently 23 A is aiming 33 C those
14 C renew 24 C however 34 A several
15 B check 25 B as a result of 35 D anti-social
16 D charge 26 A Although 36 B interest-free
17 A bulk 27 C whom 37 A apply
18 C to integrate 28 A by 38 B recruiting
19 C were talking 29 C while 39 C effective
20 C have been developing 30 A within 40 B significantly

SECTION 2 (60 ms)

I. READING

1 A 2 C 3 D
4. to study the opportunities available for employment and to think about how the general employment
situation is likely to develop in the future

5. being prepared to ask questions about things they don't understand

6 prospective 7 to secure 8 vacancy 9 pretended 10 assessment

II. WRITING: SUGGESTED ANSWERS

Subject: Sales and Marketing Manager, Khang Tran

EOU Test.U1.M2 49
Dear Mr. Bach Nguyen,

(Introduction: 5 marks)

I am responding with enthusiasm to your job posting on www.glassdoor.com for the position of Sales and
Marketing Manager. I believe my extensive experience and skills in this field are an excellent match for the job.

(Body: 10 marks)

As you can see in my CV, I worked as Sales and Marketing Manager for StudyLink for 4 years. During that time, I
developed strategic plans and my team was successfully achieved the goals set up. We built and raised brand
awareness by being the main sponsor for competitions held at universities.

With a B.A. degree in Marketing and the experience accumulated while working as a Marketing Intern for
StudyLink, I have a full understanding of the importance of sales and tactical promotions.

(Closing: 5 marks)

Thank you for your time and consideration. I can be reached anytime via this email address or my cell phone
(0164 …….. )

Yours sincerely,

Khang Tran

III. LISTENING

Part one:

1 C 2 A 3 A 4 B 5 D

Part two:

6 holiday 7 reduced (by) 8 over $400 9 local 10 Sales

sale residents Manager
50 % / per cent or over 400 dollars

EOU Test.U1.M2 50
 University of Economics, HCMC End of Unit Test.U1.M2

School of Foreign Languages

Division of English for General Purposes

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 minutes)

Read the instruction carefully. RECORD your answers on your answer sheets.

Section 1: Language knowledge (40 marks)

I. Choose the words that best fit the gaps in the following passage.

Dear JJ Mills,

The Personnel Department is (1) …………… to tell you that you (2) …………… to Assistant Manager in the Service
Department. We are very satisfied with (3) …………… work you have been doing and would like to promote you to
this position (4) …………… the better of the company.

(5) …………… this official, we will hold a meeting with you and the Personnel Department to update your files on
the position you will be moved to, and we will (6) …………… to you about the new wage, and the new benefits you
will receive (7) …………… you are in this position. The meeting will (8) …………… around an hour, and after all the
necessary documents have been signed, you may return to work as an assistant manager. We congratulate you
(9) …………… your promotion and would love to keep (10) …………… with you for the time you are here.

Make st + adj

Congratulate sb on st

Keep + Ving

Sincerely,

Grant Johnson

1. A. pleasing B. pleasure C. please D. pleased

EOU Test.U1.M2 51
 2. A. will promote B. will be promoting C. will be promoted D. have promoted

3. A. the B. a C. an D. 0

4. A. on B. for C. with D. to

5. A. To make B. Making C. Make D. Made

6. A. discuss B. explain to sb C. inform D. call

7. A. why B. after C. when D. that

8. A. last B. operate C. run D. do

9. A. with B. at C. in D. on

10. A. work B. to work C. working D. works

II. Choose the best answer

11. Would you mind …………… an office with four other people?

A. to share B. shared C. share D. sharing

12. A number of small companies will go bankrupt when the government …………… the legal working hours to
thirty-four hours a week.

A. reduces B. is reduced C. has reduced D. will reduce

13. Yes, I …………… about your advert in Careers Now. Could you send me an application form, please?

A. call B. have called C. am calling D. called

14. …………… you tell us more about your present job?

A. Could B. Would C. Do D. Did

15. Marcel Lacour’s job involves …………… new product and new ideas.

A. developing B. develop C. developed D. to develop

16. 70% of employers admitted to …………… a candidate because of their online behaviour.

A. reject B. rejecting C. rejected D. to reject

17. When Sunlop Corporation moved its headquarters to Chicago, the director had a state-of-the-art security
system …………… .

A. installing B. install C. installed D. installs

Have /…. + st _+ V3/ed

EOU Test.U1.M2 52
18. Moving away from the city and renting an apartment in the rural area does not always help …………… one’s
living expenses.

A. limitation B. limited C. limiting D. limit

Help to V

Help + V

19. Junior managers who get a promotion often face many problems …………… they have more authority and
responsibility.

A. so that B. because C. in addition D. so

20. Ambitious people often decide on a career plan …………… they are still at university.

A. before B. after C. while D. during

21. A good manager creates an environment ……………. ideas are heard and respected and everyone feels that
they are contributing to the whole.

A. which B. when C. where D. that

A good manager creates an environment

In this environment, ideas are heard and respected and everyone feels that they are contributing to the whole.

22. Have you dealt …………… these complaints yet?

A. in B. with C. out D. to

23. She is in charge …………… the day-to-day running of the business.

A. on B. of C. in D. with

To be in charge of st

24. I’m sorry, there’s no answer. I can transfer you …………… her voice mail.

A. with B. to C. for D. at

25. Could you give me the other number for Workplace Solutions? I can’t get …………… to them.

A. in B. off C. through D. on

26. She can call me back if there’s a problem. I’m …………… 0191 498 0051.

EOU Test.U1.M2 53
A. to B. in C. for D. on

27. Mr. Yasin cautioned job seekers to be aware …………… their online image even after landing the perfect job.

A. of B. on C. for D. with

28. People who work in sales often have the opportunity to earn …………… on top of a basic salary.

A. commission B. profit C. revenue D. money

29. Ambitious people often decide on a …………… while they are still at school or university.

A. career break B. career move C. career ladder D. career plan

30. …………… deals with employees, keeps their records and helps with any problems they might have.

A. Accounts B. Human Resources C. R & D D. Sales

31. Amelia’s company is a big company, and she thinks that there will be good opportunities for …………… in a
couple of years.

A. qualification B. competition C. commission D. promotion

32. Certain companies offer a career …………… to the long-term unemployed or to people without formal
qualifications.

A. ladder B. opportunity C. break D. plan

33. In our company, everybody works …………… ; i.e. we start work at our convenience.

A. overtime B. flexitime C. economically D. hard

34. Some people …………… a career break to do something adventurous like sailing round the world or going
trekking in India.

A. take B. make C. offer D. decide

35. In my present job, I work long and …………… hours. I often have to work late at night and on public holidays.

A. flexible B. anti-social C. social D. opening

36. The government’s …………… plans for social reform have been announced.

A. ambition B. ambitiously C. ambitious D. ambitions

37. He worked hard and has been …………… to assistant manager.

A. promoting B. promote C. promoted D. promotion

38. He was a poor …………… at school and left with no qualification.

A. performed B. performance C. performing D. performer

39. He is responsible for the …………… of new members. / recruiting new members

EOU Test.U1.M2 54
A. recruitment B. recruiting C. recruits D. recruited

40. Attempts are being made to …………… the problem of waste disposal.

A. solution B. solve C. solving D. solved

Section 2: Language use (60 marks)

I. Read the following passages and answer the questions that follow

Looking for Drivers to deliver

This is one chance to be a driver that delivers lots of important things such as cash, treasures, guns, or
even famous people. We are the best and safest delivery company in New York, Tamm Express Delivery
Company. We are looking for drivers who have clean driving records, good people skills, and an ability to
deliver very important and precious things efficiently and safely. You must be older than 25 to apply and
be fluent in the English language. If you can speak other languages, that can set you apart as a better
applicant.
Dear Tamm Express Delivery Company,

Hello, my name is A.J. Smith, and I have worked as a cop in New York for twenty years now. I retired
as a cop last year, because of one incident where I was shot in my stomach in my effort to catch a
thief. Although I really love my job as a cop, my family will not let me be one anymore. So I decided to
retire and now am looking for a new job. I believe that working for the Tamm Express Delivery
Company is just for me, because I can drive in any situations: raining, snowing, tornadoes, typhoons,
etc. Cops are usually trained for 6 months to drive like the drivers in the movie in order to catch
criminals. Anyway, I believe that I would love this job and also would be a great help to your
Choose the best answer

1. Who would most likely be interested in the advertisement?

EOU Test.U1.M2 55
 A. A driving school instructor. C. A vehicle engineer.
B. An unemployed truck driver. D. A taxi driver.
2. What applicants will have an advantage?

A. Those who have more than 10 years of driving experience.

B. Those who have lived in New York for more than 5 years.
C. Those who can speak English fluently.
D. Those who are bilingual with English.
3. Why does Mr. Smith think he should work for the Tamm Express Delivery Company?

A. He drove in New York for more than 19 years.

B. He was trained to drive in worst scenarios at his police academy.
C. He knows all the short cuts in New York.
D. He can stay up all night to work.
What do the underlined parts refer to?

4. … We are the best and safest delivery company … (passage 1)

5. … You must be older than 25 to apply and be fluent in the English language. (passage 1)

Which words in the passage mean the following?

6. police officer: ………cop…………

7. an attempt to do something especially when it is difficult to do: ………effort…………

8. collections of valuable things: ……treasures……………

Fill in each blank with suitable words or a phrase from the passage.

9. They offer guaranteed next-day delivery…… to any home in the UK.

10. Her elegant style …set… her ……… apart…… from other journalists.

EOU Test.U1.M2 56
II. Writing:

From Andrew Torres’s profile, write a CV for him including 5 sections: Personal Details, Education, Employment,

Skills and Interests

Andrew Torres

109 Hollywood Avenue, Birmingham, B35 2HE

Tel: 0121 793 8932, Mob: 079 6778 3931, Email: [email protected]

D.o.b: 24.01.1985, American, married

Education: MBA, Finance and Accounting, Haas School of Business, 2010 ; BS, Accounting, University of
California, Santa Barbara, 2007
Experience / Employment: 3 years’ experience in cost accounting, Earn&Young; joined KPMG as chief accountant
4 years ago (2013)
Skills: knowledge of Oracle, SAGE and all Microsoft Office Applications; excellent communications skills
Interests: socializing with friends and family; reading non-fiction books and solving puzzles

III. Listening:

PART ONE: Listen to the conversations twice and choose the appropriate answer to each question.

Conversation 1: Questions 1 – 2

1. Where does the conversation take place?

A. At a post office. C. At a business office.

B. At a park. D. At an airport.

2. When were the contracts mailed?

A. Earlier in the week. C. Last night.

B. Yesterday morning. D. This morning.

Conversation 2: Questions 3 – 5

3. Where will they have the retirement party?

A. In the conference room. C. In the party room.

B. In Mr. Lee’s office. D. In a restaurant.

4. How many guests will there be?

A. 15 B. 16 C. 50 D. 60
5. When will the party be?

A. Tuesday B. Wednesday C. Thursday D. Friday

PART TWO: Listen to the recording and complete the notes. The recording will be played twice

City Jobs Corps

+ helps find the right job for you, whatever your (6) ……………………… & ……………………… are. (job as a computer
technician, a hotel manager, or an (7) ……………………… ………………………)

+ has job openings in all fields.

+ provides assistance with résumés, (8) ……………………… ………………………, & interview skills.

+ provides services free of charge to (9) ……………………… ………………………

+ located at 35 North Main Street, (10) ……………………… ………………………. necessary.

The End