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Week 6 Lecture - 5BDIN001W Recap of Weeks 1-5 of Area 1 of Module 2020

This document provides a recap of the content covered in weeks 1-5 of an operations and digital business course. Week 1 introduced operations management and the conversion process. Week 2 covered operations strategy and the Hayes and Wheelwright model. Week 3 focused on supply chain management. Week 4 discussed managing processes and capacity, including the 4Vs and queuing. Week 5 explored process design, continuous improvement approaches, quality in new service development, and the service concept. Readings were assigned to supplement the weekly lecture topics.

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Foufa Merjrichabbou
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38 views35 pages

Week 6 Lecture - 5BDIN001W Recap of Weeks 1-5 of Area 1 of Module 2020

This document provides a recap of the content covered in weeks 1-5 of an operations and digital business course. Week 1 introduced operations management and the conversion process. Week 2 covered operations strategy and the Hayes and Wheelwright model. Week 3 focused on supply chain management. Week 4 discussed managing processes and capacity, including the 4Vs and queuing. Week 5 explored process design, continuous improvement approaches, quality in new service development, and the service concept. Readings were assigned to supplement the weekly lecture topics.

Uploaded by

Foufa Merjrichabbou
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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5BDIN001W

Operations and
Digital Business
RECAP OF WEEKS 1 - 5
AREA 1 ~ DIRECTING AND MANAGING
MANAGING OPERATIONS, SUPPLY CHAIN, CAPACITY AND PROCESS
Reading, preparation and content of this session

Week 1 - Introduction to operations management -


Read Introduction Pages 3 - 15 of Paton, et al., (2011)
1. Today's management challenges;
2. the conversion process of inputs into outputs;
3. defining the nature of products and services;
4. opening thoughts about process;
5. characteristics of operations (4Vs - volume, variety, variation and
visibility);
6. role of the operations manager;
7. and the evolving nature of operations.
Conversion Model
Managing Operations
4 Vs
VISIBILITY
Operations Typology
Example
Background
Technological advances
Reading, preparation and content of this session
Week 2 - Lecture Operations strategy and its perspectives - Read
Chapter 2 Pages 51-72 of and 377-383 Paton, et al., (2011)
1. Hayes and Wheelwright model of strategy and capability;
2. the five steps to generating the operations strategy (corporate,
customer, performance, process and infrastructure);
3. trade-offs;
4. product/service lifecycle;
5. contemporary thinking; and
6. initial understanding of operations performance objectives.
7. Triple Bottom Line
Hayes & Wheelwright
TRADE OFFS
TBL
Contents of this session
Week 3 - Lecture Supply Chain Strategy
1. The basics of supply chain management SCM
2. The supply chain and supply network
3. Service supply chain perspectives
4. Relationships in the supply chain
5. Quality within the supply chain
6. New business models and supply chains
Reading around the topic of supply chain
management
Greasley, A. (2013) Operations Management. (3rd ed.) Chichester: John Wiley.
See Chapter 15, Supply Chain Management
Study Guide available online – see the online link in the Blackboard reading list

Slack, N., Brandon-Jones, A., & Johnston, R. (2016). Operations Management (8th ed.).
Harlow: Pearson Education Ltd.
See Chapter 12, Supply Chain Management
8th edition online link within Blackboard reading list

Ellram, L. M., Tate, W. L. and Billington, C. (2004). Understanding and Managing the Services Supply
Chain. Journal of Supply Chain Management, Vol.40(3), pp.17-32 – see the online link in the
Blackboard reading list

Barnes, D. (2008). Operations Management: An International Perspective. London: Thomson


Learning.
Supply Chain Management
Quality in Supply Chain
Contents of this session
Week 4 – Managing Processes and Capacity
1. Manufacturing processes
2. Service processes
3. Recap of the 4Vs
4. Understanding capacity management
5. The choices of capacity management
6. Managing queuing
Reading around the topic of managing processes and capacity
Greasley, A. (2008) Operations Management. Sage Course Companion London: Sage
Study Guide Section 2.4 and available online – see the online link in the Blackboard reading list

Slack, N., Brandon-Jones, A., Johnston, R. & Betts, A. (2015). Operations and Process
Management: Principles and Practice for strategic impact (4th ed.). Harlow: Pearson
Education Ltd. 2nd edition has been added to the Blackboard reading list and is online

Slack, N., Brandon-Jones, A., & Johnston, R. (2016). Operations Management (8th ed.).
Harlow: Pearson Education Ltd.
See Chapter 11, Capacity Management
8th edition online link within Blackboard reading list

Ennis, C. (2017). 4Vs of Operations Management in a Digital Context. See Week 4


Blackboard folder
Manufacturing processes
Capacity Management
Contents of this session
1. Manufacturing as a starting point for understanding processes

2. Beyond Manufacturing, processes and systems

3. Kaizen (continuous improvement)

4. JIT (Just in Time) and Lean Approaches

5. Process considerations within services (including volume and variety perspectives)

6. Designing the service process

7. Commodification and mass service

8. Quality in new service development


Reading and preparation for week 5

Paton et al., (2011). Chapter 6 Process Design Pages 170-177

Johnston, R., Clark, G., & Shulver, M. (2012). Service Operations Management: Improving Service
Delivery (4th ed.). Harlow: Pearson Education Ltd.
Slack, N., Brandon-Jones, A., & Johnston, R. (2016). Operations Management (8th ed.).
Harlow: Pearson Education Ltd. (See Chapter 16, Operations Improvement, Page 535)
ARTICLE ~ Edvardsson (1997), Quality in new service development: Key concepts and a frame of
reference. Available within Blackboard Week 5 folder

ARTICLE ~ Goldstein et al., (2002), The service concept: the missing link in service design research?
Available within Blackboard Week 5 folder
KAIZEN
JIT
LEAN Approach
Commodification
Service Quality
Area 1 – Any questions

Directing and Managing


Managing Operations, Supply Chain, Capacity and Process

Area 2 – Coming in weeks 5 and 7


This Photo by Unknown
Design and Operational Processing
Author is licensed under
CC BY-NC-SA

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