Mtcgame Whatsapp Away

The document provides answers to frequently asked questions about redeeming codes for the game PUBG Mobile, including how to redeem numeric and letter codes, how to verify a mobile number, what a VPN product is, how to determine if a gift card has already been used, and why support responses may be delayed. It also provides contact information for the company's support hours and methods for getting assistance.

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Mtcgame Whatsapp Away

Uploaded by

itachy yagami

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Hello and Welcome to MTCGAME Whatsapp Line

Unfortunately we are out of working hours at the moment.

Our working hours are(GMT) 06:00 – 22:00

While we were away here is a little compilation of F.A.Q. which may help you.

I can’t get/find my key.

The most of Whatsapp contacts are related to “not able to get/find the key” issue.

Here is what you can do about this.

 Be sure about you verified your mobile number from mtcgame.com

 If your mobile is verified but you still can’t find your code, please check “purchased products” page
from mtcgame.com
 Please check Spam/Promotions/Social folders of your E-Mail Box.
 If your problem still persists, please contact us from mtcgame.com live chat within working hours.

How do i redeem PUBG MOBILE UC CODES

UC codes split in 2 categories

 Numeric Codes
o www.razer.com/pubg
o Type down your Player Id(which is numeric identity number of your PUBG MOBILE character).
o Choose Razer Pin
o Put the short number in “Serial” the longer one in “PIN”
o Enjoy.

 Letter Codes
o https://www.midasbuy.com/tr/pubgm/#getInfo
o Type down your Player Id(which is numeric identity number of your PUBG MOBILE character).
o 3. Choose “Redeem Code”
o Put your code entirely in the box (including -)
o Enjoy
 If your problem still persists, please contact us from mtcgame.com live chat within working hours and
ask us to “Top-Up your UC code”

I cannot verify my mobile

 If you are sure about you have choosen your country right and wrote your mobile number without
leaving any blanks or extra letters/numbers please wait for our working hours and ask us to help you
about your verification.

What is a VPN product?

 A VPN(Virtual Private Network) product is the cheapest product between all the options.
 VPN connection is required if you are not living on the product’s region.
 For detecting which region your VPN product is, please check the cheapest option in product’s price
list. The cheapest option indicates product’s VPN region.
 VPN products can be activiated on any device which runs a browser. We recommend using a PC for
easiest redeem process.
 You can use any Free/Paid VPN for activiating your product. We recommend using Opera Browser’s
default VPN for a safe and basic process.

My Gift Card/Product Key is already used/not working

 First
o Please double check the region of your product.
o Please double check if any VPN is active or is it should be.
o Please double every letter(codes are CaSe SeNSiTiVe) see if there is any blank or some letter
that shouldn’t be there.
 If persists please send us a ticket including
o A screenshot of the error you receive during redeem
o Your product key/gift card details
o Your mail address.

Tickets are resolved between 24 – 72 hours.

Why did i waited so long for an answer?

 We understand you are upset and you want your problem to be solved as soon as possible, that’s
what we would like to do too. Our support team is not auto-chat bots, so we are all experinced
specialists in our fields. We will answer all customer messages from last-to-first. Please keep your
patience for fastest service. Because if you spam or re-send your message system will qualify you as
“new” customer and that will put you in the end of queue line.

If you cannot find your problem listed here, please write us about your issue and wait for our reply.

Kind Regards

MTCGAME Team