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Quality Policy and Objectives

Quality objectives in ISO 9001 are clear requirements that help companies plan for improvement by focusing efforts on meeting customer and product requirements. Objectives should be documented, consistent with quality policies, and updated over time to changing business needs. They provide an organized framework to align policies, objectives, and targets throughout all levels of an organization.

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119 views

Quality Policy and Objectives

Quality objectives in ISO 9001 are clear requirements that help companies plan for improvement by focusing efforts on meeting customer and product requirements. Objectives should be documented, consistent with quality policies, and updated over time to changing business needs. They provide an organized framework to align policies, objectives, and targets throughout all levels of an organization.

Uploaded by

logicalbase3498
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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What Is Quality Objective in ISO 9001

Firstly, let me explain what ISO 9001 is. The ISO 9001 is the worldwide standard for the
Quality Management Systems (QMS). It is published by the International Organization for
Standards (ISO). These standards have been modernizing with time, and the latest update
was in 2015. The update that took place in 2015 is commonly denoted as ISO 9001:2015.
As I said above, ISO works internationally. For it to be updated and released, ISO 9001
needs to be approved by a majority of all member countries so that it can become a
standard that is internationally recognized.

Now Coming to the Second Part, What Are Quality


Objectives?

To simply say, they are the necessities of the ISO 9001 standard. Because the quality of all
your objectives can be the most direct way to bring into light all the vital elements of the
quality policy which will help you find the central point for all the work, efforts and struggles
of the people in your company. They can know in which areas there is room for
improvement. To keep improving, a company has to implement a Quality Management
System.
If the company wants to focus on the steps that are taken from the quality policy, then the
quality objective in ISO 9001 is the primary method that any company should use if it wants
to improve. Now you must be thinking what a quality policy is? Well, to be precise, it is a
policy that is drafted while keeping the customer demands in mind. In that way, the quality
objectives are then linked back to the consumer’s requirements through the quality policy.
All the goals in the quality policy are then taken by the quality objectives and are turned
into full statements so that the necessary improvements can be made against respective
plans.

The next step is to communicate all the quality objectives to every level of the company
with conforming plans and objectives so that it helps in achieving the overall target set by
the company.

Quality Objective in ISO 9001

They are clear sets of requirements which are highly critical for your business. They are not
just part of the policy as many people think them to be. You must set them up as they help
you plan out a lot of things. They are made in accordance with all the policies with primary
emphasis on meeting all the product requirements along with achieving constant
improvement.

When the supporting objective in 9001 are defined, we get the implementation of the
quality policy. ISO 9001 doesn’t lay down how every objective should be documented. They
could be documented in three areas, which can be the management review outputs,
business plans or inside the quality manual.

Below I have listed down what quality objective in ISO 9001 should be like.

It Aligns Every Detail

An effective quality objective should manage the system in such a way that it would align all
the policies with the system and system objectives along with providing a framework so that
it could transform these objectives into efficient targets.

An Organized Framework

The framework in the ISO 9001 objectives should be organized, so that it can demonstrate
that all the goals which are made for the high levels are in accordance with the entire
system, as they swiftly flow down the whole integrated administration system, all to
influence personal targets and objectives.

All Quality Objectives and Targets Should Be Documented

Each objective and target should be documented at every significant level within the
company. The targets and objectives make a relevant link between the management
programs and the policies.

Consistency and Commitment


All the targets and objectives must remain consistent with the policies along with
undertaking the commitment to avert every obstacle that stops continual progress. It
depends on the management structure, on the size, and other various factors about your
company. The objectives might be made and reviewed by several people along with the
direct input from top management.

The Objectives Must Update According to the Requirements

You need to understand the fact that the business climate keeps on changing over time.
Hence, it is important to note that quality objective in ISO 9001 can’t be constant and fixed.
Therefore, don’t hesitate in revising your objectives because you need to stay with the
market. Nevertheless, just keep in mind that everyone who is linked with those quality
objectives is aware of the changes you make.

All high lighted material is option……if anyone of u can write in your words, then discuss with me.

The Thriving Small Business

Quality processes in Syscomp Pvt Limited ( these r processes, n need to


convert to flow chart. Create flow chart and add process name. I have
send a pic on whatsapp, in each box a number is mentioned. So here r
processes with number.

Successful organizations a knowledge that customer satisfaction has a direct


impact on the bottom line. Creating an environment which supports a quality
culture requires a structured, systematic process.  Following are quality
processes and their interactions
1. Evaluate/ Preparation of Vision, Mission and Values
statement

2.  Identify Critical Success Factors (CSF)

3.  Develop Measures and Metrics to Track CSF Data

4.  Identify Key Customer Group


Example Key Customer Groups:

 Staff members
 Corporate customers
 Students
 International professional bodies
 Suppliers

5. Data collection for analysis 

a. Customer Feedback

b. Develop Survey Tool


(Training evaluation survey form)

 c. Survey Each Customer Group

6.  Develop Improvement Plan


  Goals May Include Some of the Following:

 Process improvement initiatives, such as: customer call hold times


 Leadership Development:  Walk-the-Talk
 Management Training/Development:  How to manage employees in a
quality environment
 Staff Training/Development:  Customer Service, training quality,
training-material provided
 Performance Management:  Setting expectations, creating  job
descriptions that support the vision and holding staff accountable.

7 .  Resurvey, after implementing improvement plan.


After a period of time (12-18 months), resurvey key customers to see if scores
have improved. Customer needs and expectations change over time so being
in-tune to changing needs and expectations is critical to long-term success.

8.  Monitor CSF


(preventive action, Corrective action, corrections )

Use customer feedback/evaluation/requirements


09.

Data into Marketing Plans

10. Review all quality aspects(steps) by senior


management

Remember to put start and end

KPI 1. Periodic review of pt 1, 2,3, 4, 10


KPI 2. Customer complains per week pt 5
KPI 3. Customer requirements, satisfaction to apply in marketing plans pt 9 (for point 6)
KPI 4. Improvement measure, customer satisfaction score for pt 7
KPI 5. Minimize users and customers complaints by taking all possible measures like, maintaining
records of complaints and service requests received from them, root cause Analysis and
Implementation of suitable preventive measures. for point 8.
KPI 6. Collect customer feedback in form of questionnaire at end of service/training. For pt
5a
KPI 7. Customer waiting time for pt 2 (one of CSF)
KPI 8. Responses received against a vacancy. All Staff to be trained (Orientation), Attrition rate per
month will be equal to the Industrial attrition Rate.(pt 6 relating to staff development)

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