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Byju

This document contains contact information for BYJU'S customer support as well as correspondence between a customer, Santosh Kumar, and BYJU'S regarding cancellation of his subscription. Santosh had originally cancelled his subscription because the promised "Mentor Video Call" feature was not provided for his child. BYJU'S support told him the subscription could be cancelled once the COVID situation improved and he could return the kit. Santosh is now back in Pune and able to return the kit, but the video call feature still has not been provided, so he is requesting BYJU'S cancel his subscription and initiate a refund.

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Santosh Kumar
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269 views2 pages

Byju

This document contains contact information for BYJU'S customer support as well as correspondence between a customer, Santosh Kumar, and BYJU'S regarding cancellation of his subscription. Santosh had originally cancelled his subscription because the promised "Mentor Video Call" feature was not provided for his child. BYJU'S support told him the subscription could be cancelled once the COVID situation improved and he could return the kit. Santosh is now back in Pune and able to return the kit, but the video call feature still has not been provided, so he is requesting BYJU'S cancel his subscription and initiate a refund.

Uploaded by

Santosh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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https://rocketreach.co/search?tags=!

((incexc:include,keyword:%27https:%2F
%2Fwww.linkedin.com%2Fin%2Fbyju-raveendran-
2777a632%27,type:keywords))&start=1&page_size=10&mode=default

[email protected] - verified, (1 months ago)


[email protected] - unverified, byjus.com doesn't verify inboxes

[email protected]

[email protected]

Himanshu Dhiman BYJUS <[email protected]>

7 Aug - 12 Aug
[email protected]

mention mob: 8317626071

Sub: Cancel my subscription(Order Id: 100980840).

Juhi -> Akanchha Refund team

[email protected]

[email protected]

[email protected]

[email protected]
[email protected]

-----------------------------------------------------------
https://punepolice.gov.in/ContactUs
मुख्य नियंत्रण कक्ष -
१०० ,०२०२६१२६२९६ , ०२०२६१२२८८०

[email protected]

सायबर पोलीस ठाणे -


०२०२९७१००९७

[email protected]

संगणक कक्ष -
०२०२६१२१२९९ ,०२०२६१२१६३८

[email protected]

Hi Team,

I had cancelled my subscription as "Mentor Video Call" feature which was promised
at the time of purchase, not provided to child.
All discussions done with support guy for refund process is available with us. They
told me whenever COVID 19 situation will improve you can return the kit and we will
return the money. For the time being EMI will be continued. Now I am back to Pune
and I can go outside to send the kit by the courier service.

As discussed with akanchha(refund team) my subscription is again activated but if


you are not providing the WebEx online mentor call facility we don't want to
continue with the subscription.

So we request you to please cancel my subscription(product) and initiate refund


process.

My product includes as per Gaurav Narang(Marketting person 9158320960):


1) 5 year subscription(4-8 grade)
2) Byju Kit (Lenovo Tablet)
3) Dedicated Mentor
4) Online Video Call with Mentor(WebEx)
5) EMI without interest.

Thanks,
Santosh Kumar

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