Occupational Code: ICT HNS L3 V 1

Ministry of Education
Sector: ICT
Occupation: Hardware and Network Servicing III
Knowledge Assessment _V1

The assessment covers the following units of competence:

1. Gather Data on Business Requirements
2. Determine Best-Fit Topology
3. Configure and Administer Server
4. Create Technical Documentation
5. Monitor and Administer System and Network Security
6. Provide First Level Remote Help Desk Support
7. Identify and Resolve Network Problems
8. Apply Quality Control
9. Lead Small Teams
10. Lead Workplace Communication

Candidate name
Registration number
Name of training provider
Name of Assessment Center

Structure of Test
Section No of questions No of marks Suggested time
A- Matching Type 15 15 20min
B- Multiple choice 21 21 30min
questions
Total 36 50min

OFFICE USE ONLY

Multiple Choice Questions /21
Matching Type /15
Final Mark /36

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

Instructions
1. Write your name, Registration number, name of training provider and
Assessment center name in the space provided on Cover page of this booklet
2. You have 10 minutes reading time and opportunity to ask questions to the
Assessor
3. All written responses must be in English.
4. At the end of the examination return this book let to the assigned Accredited
Assessor
5. You may use the following references in this test
 Non-programmable calculators
6. Do not bring the following items into the assessment venue
 Mobile telephones
 Programmable calculators
 Written notes
SECTION A – MATCHING TYPE QUESTIONS
Instructions for Section A
1. There are fifteen [_15_] questions in this section grouped in three Types I, II & III.
2. Match column A with column B. Select the letter of the correct answer from column
B & write your answer on the provided space in front of the number in column A
3. If you wish to change your answer place an x mark on your previous answer and
write your preferred answer
4. A correct answer scores 1, an incorrect answer scores 0. No marks will be given
for a question if more than one answer is supplied

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

 Occupational Code: ICT HNS L3 V 1

I .Match the uses and functions of Operating System built-in network Troubleshooting
tools in Column A with the Corresponding Tool in Column B
Column A Column B
___1. Used to diagnose problems reaching a remote A. HOSTNAME
system by tracing all routes between two points B. IPCONFIG
___2. Used to diagnose DNS problems C. NBTSTAT
___3. Used simply to return the name of the local D. NETSTAT
computer E. NSLOOKUP
___4. Used to display information on the current state of F. PING
all the running IP processes on your computer G. TRACERT
___5. Uses ICMP packets to show you if you can simply
reach a remote computer

II. Match the name, type or category of IP Address in column A with the IP addresses
listed in Column B
Column A Column B
___1. Loop back IP address A. 192.168.1.1
___2. Broadcast IP Address B. 10.10.10.10
___3. Public IP Address C. 127.0.0.1
___4. Class A IP Address D. 172.16.0.20
___5. Class B IP Address E. 213.55.96.148
F. 255.255.255.255
G. 297.25.1.6

III. Match the OSI model layer’s functions in column A with the name of the correct
OSI Model layer in column B
Column A Column B
___1. Breaks data down into manageable chunks and A. Application layer
TCP and UDP operate at this layer B. Data Link layer
___2. Define hardware connections and turns binary in C. Network layer
to pulses(electrical or light) and also repeaters D. Physical layer
and hubs operate at this layer E. Presentation layer
___3. Identifies devices on the physical layer and MAC F. Session Layer
addresses are part of this layer G. Transport layer
___4. Manages connections between machines and
Sockets operate at this layer
___5. Moves packets between computers on different
networks and Routers operate at this layer

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

SECTION B – MULTIPLE-CHOICE QUESTIONS

Instructions for Section B
1. There are twenty one [21] questions in this section.
2. Select the best answer and encircle the letter
3. If you wish to change an answer, place an X mark on the letter you have
encircled and then circle the letter of your preferred answer.
4. A correct answer scores 1, an incorrect answer scores 0.No marks will be given
for a question if more than one answer is supplied

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

1. The file system that allow for file-level security to use for a server that will be an
active directory domain controller for your organization
A. CDFS
B. FAT
C. FAT32
D. NTFS

2. Your company has a LAN in its downtown office and has now set up a LAN in the
manufacturing plant in another city. The best device required To enable everyone
to share data and resources between the two LANs,
A. Router
B. HUB
C. Modem
D. Switch

3. The TCP/IP protocol used for transferring electronic mail messages

A. FTP
B. RPC
C. SMTP
D. SNMP
4. The command used to access Active Directory Installation wizard
A. DOMAININSTALL
B. DCPROMO
C. DCONFIG
D. DCINSTALL

5. A system administrator wants to prevent users from starting or stopping specific

services on the domain controller. The tools that can be used to do this
A. Active directory users and computers
B. Domain Security policy
C. Local System Policy
D. Domain Controller security policy

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

6. While gathering data to determine the organization business requirement you

might take records of the organization like, annual reports and organizational
policies. These kinds of information resources are considered as
A. Informal sources
B. Primary sources
C. Secondary sources
D. Tertiary sources

7. The main reason for implementing a network for an organization is

A. To reduce security risk
B. To decrease company cost
C. To share resources
D. To exchange information

8. You are requested to implement an antivirus policy in a company that has large
number of users. Identify the incorrect statement on implementing the antivirus
policy
A. Each computer in the company should be equipped with virus detection
and cleaning software
B. Each user should install his own antivirus software and know how to use it
C. Organization should impose penalties on users who don’t follow the
antivirus policy
D. The company should have an antivirus team that focus on maintaining the
antivirus measures in place

9. You want to implement a mechanism that automates the IP configuration in your

company’s network. The protocol that helps you to accomplish this
A. DHCP
B. DNS
C. SMTP
D. STP

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

10. Your customer has a client/ server Ethernet network consisting of a server and
225 computers running Windows XP. The kind of security you recommend to him
for centralized control of access to files and directories on the network

A. setup a password for each file and groups for each directory

B. setup a password for each file and directory shared

C. setup groups of shared resources and users who have access to these
groups

D. setup a password for each user

11. You are requested to setup a 100Mbps network for a client in an office that
already has 10 Mbps throughput. Your client wants to keep the costs to a
minimum but needs the 100Mbps throughput. The cabling solution you
recommend?

A. Cat 3 UTP

B. Cat 5 UTP

C. Coaxial cable

D. Fiber Cable

12. You are assigned to lead a small team in your company for managing networks.
Identify the wrong statement in leading a team

A. Understand the team role

B. Possess necessary leadership skill
C. Favor some individuals in your team
D. Assign responsibilities to team members

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Occupational Code: ICT HNS L3 V 1

13. One of your users calls you with a complaint that they can’t reach the site
www.BBC.com . You try and access the site and discover that you can’t access
either, but you can PING the site with its IP address. The most probable cause of
the problem
A. The DNS server is down
B. BBC is down
C. The working switch is down
D. The gateway is down

14. The hardware and network administrator wants to remotely and securely enter
commands to be run at a remote server. The application that the administrator
should use
A. Telnet
B. SSH
C. SFTP
D. RSA

15. You have just implemented a solution for a major network problem in your
company and you want to celebrate the success. The next step you should do
before starting your celebration
A. Document the issue and the solution that has implemented
B. Escalate the issue
C. Gather more information about the issue
D. Test the solution in a similar organization

16. You are the administrator for your company’s domain. You need to subdivide the
groups in your organization within active directory. If you want to separate sales
from marketing as an example, what will you use as a system of organizing this
subdivision?
A. Create organization Units
B. Create a site and Service subnet Grouping
C. Use Users and Groups
D. Use Separate Domains`

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

17. The following figure shows a typical small size organize Network Setup. Identify
the network components marked with letters A, B, C, and D consecutively.

A. Wireless Router/Access Point, CAT 5 Ethernet cable, Wireless Signal,

DSL Modem
B. Wireless Router/Access Point, Wireless Signal, CAT 5 Ethernet cable,
DSL Modem
C. DSL Modem, Wireless Signal, CAT 5 Ethernet cable, Wireless
Router/Access Point.
D. DSL Modem, CAT 5 Ethernet cable, Wireless Signal, Wireless
Router/Access Point.

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

18. The research and development department at your office has been
experimenting with different technologies to help improve the performance of the
network. One group has been examining the use of a broadband network versus
a based band network. The correct statement about broadband and baseband
A. Broadband networks carry several channels on a single cable, whereas in
a baseband network several cables carry one channel
B. Baseband networks carry a single channel on a single cable, whereas
broadband networks carry several channels on a single cable
C. Baseband operates at a standard bit rate, whereas broadband may
operate at different rates as needed
D. Broadband and baseband refer to the different frequencies at which
infrared operates then transmitting signals in certain conditions

Knowledge Assessment for Hardware and Network Servicing_L_III_V1

Occupational Code: ICT HNS L3 V 1

19. You are in charge of a small network and want to make it secured. The users
want to have full control over their data and still be able to share data with the
rest of the office. The best type of network to set up this
A. Client based network
B. Master Domain network
C. Peer-to-peer network
D. Server based network
20. Computers cannot communicate with each other directly over telephone lines
because they use digital pulses whereas telephone lines use analog sound
frequencies. The device that permits digital to analog conversion at the start of
transmission
A. Attenuation
B. Interface
C. Modem
D. Network Interface Card

21. The configuration information for a DHCP client is received dynamically. The
utility used to read configuration for verifying this settings
A. TRACERT
B. PING
C. NETSTAT
D. IPCONFIG

Knowledge Assessment for Hardware and Network Servicing_L_III_V1