PASSI CITY COLLEGE

City of Passi, Iloilo

SCHOOL OF CRIMINAL JUSTICE

PURPOSIVE COMMUNICATION (GE 02)

MODULE 8
TOPIC: COMMUNICATION FOR WORK
PURPOSES

Module Overview: This module is designed for Criminology students to

know effective workplace communication, flow of communication in the
workplace, importance of feedback in the workplace, and written
communication materials for the workplace.

Module Outcomes:

At the end of the module the students should have;

 identified the basic parts of a different letter and the resume;

 determined the arrangement styles of letters in compliance with the Study Committee on Police
Correspondence and Issuances;
 distinguished the types of letters;
 construct appropriate materials for the workplace

Module Content:

DIFFERENT TYPES OF LETTER

THE RESUME
 TYPES OF RESUME
 GUIDELINES IN WRITING RESUME

COURSE Content

Activity Description Time

Overview
1 Interactive Discussion/Power point presentation through 30 minutes
Messenger
2 Video Clip Presentation 10 minutes
3 Discussion 20 minutes

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
 DISCUSSION

DIFFERENT TYPES OF LETTER

1. Letter of Invitation

This letter is an invitation for the presence of a person, with the main purpose of inviting him to a
particular event, or celebration. This is also to ensure that the invited guest is going to attend. The present and
the future tenses are used in an invitation letter. The present tense gives information about the said event, and
the future tense assures that the invited person will attend.

Steps in Writing a Letter of Invitation

1. A professional letter of invitation should be written in a professional tone.

2. Write the introduction by stating the name of the sender, the organization or company, and its brief
background.

3. Outline in the body of the letter with all the important detaiis and information about the event like: the
purpose and the theme of the event, the date and the time, any information about special ro;es at the event,
attire/dress code of the guests, and items required for the guests to bring.

4. Close the letter by stating appreciation and expectation of the guest at the stated event.

Tips in Writing a Letter of Invitation

 Use a positive tone in writing the letter, with an anticipation of a positive response from the reader.
 Be specific in stating the purpose and name of the event, including date, time, place, and appropriate
dress code.
 Show anticipation by expressing it in the letter.
 Send the invitation letter two or three weeks prior to the said event.
Checklist for Writing a Letter of Invitation:

Names of persons sponsoring or hosting the event

Specific name of the invited guest or guests
Type of event
Date, time, address of the event
Directions/map of the venue of the event
Preferred dress code/attire
RSVP (french abbreviation for "Reply Please")

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SAMPLE LETTER OF INVITATION

DATE___________________

Inside Address
__________
__________

Dear Mr. and Mrs._______:

We are pleased to inform you that (name of school) is celebrating her 30th Foundation Anniversary on (date).

For the steadfast confidence and unwavering loyalty you and your family have reposed to (name of school) by
entrusting to her the education of at least three of your children and who are now (state achievements) in their
respective fields, the college administration deems it proper and fitting to award you with a (state the award).

In this regard, may we cordially invite you together with your professional alumni children to receive your
award in a program for the alumni and parents on (date) at (time) at (address/venue). Please present this
letter to the Registration Officials when you come to (address/venue) on (date) at (time).

We hope to deserve your attendance. We shall be deeply honored with your presence in this once-in-a-lifetime
affair.

Very truly yours,

Signature Block

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2. Letter of Inquiry

This is a letter seeking information about people, services, products, catalogues, prices, and policies.
The following should be stated in this letter: purpose of the inquiry, the questions the writer wants to ask, and
the reasons for inquiring.

Steps in Writing a Letter of Inquiry:

1. Write the first paragraph by identifying the writer and his/her position of the company or firm.
2. Write the second paragraph by explaining the reason of the inquiry ,and how the information obtained will
be used. Offer to keep the response confidential if needed.
3. Specifically list down the information needed either in phrases or sentences.
4. End the letter by offering incentives for the possibility of a reply.

Tips in Writing a Letter of Inquiry:

Use a courteous tone in writing this letter.

Make the letter short but concise by clearly explaining the inquiries.
Give the reader/agencies a couple of weeks to respond.
Mention confidentiality in the letter.
Include contact numbers for easy response.
Express appreciation and goodwill to the receiver of the letter.

3. Letter of Reply

This letter is an answer or the reply of an inquiry about anything. This is also a means for the writer to
express his appreciation on the interest of the sender about his querries on a particular goods, merchandise, or
service. The details of the information requested, and other necessary information and enclosures are included
in this kind of letter.

Steps in Writing a Letter of Reply:

1. Indicate what the inquiry was and express appreciation for the interest of the writer.

2. Respond to the inquiry by sending brochures, catalogues, and other available information.

3. Offer other option, information, or persons to help if issues cannot be answered.

4. Include additional information about the company for further assistance.

4. Letter of Order

This is a letter written to place an order. This is also known as PO or Purchase Order which aims to
provide a detailed instruction in an order. Specifically, this includes the following necessary information about
the goods being ordered such as: complete description, quality, catalogue number, brand, size, price, color, and
other relevant data. Other important information regarding the delivery are also included like complete name
and address, time of shipment, manner of shipment, and mode of payment.

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
Steps in Writing Letter of Order

1. Identify the reader by writing the name and address of the company for the order to be sent.
2. Indicate the objective in making the purchase.
3. Provide relevant information about the items to be purchased.
4. List items to be purchased in tabular form with specific payment and shipping instructions.
5. Close the letter in a professional manner.

Tips in Writing a Letter of Order:

Organize the letter using logical and orderly information.

Establish the objective and scope of the letter.
Draft an order letter by using an outline.
Be professional by thanking the reader of the letter.

5. Letter of Complaint

This letter is written regarding grievances about goods or services. This explains the circumstances and
details of the complaints, with corresponding suggestions for possible solution.

Steps in Writing a Letter of Complaint:

1. Write the letter by addressing it to a specific person.

2. Start the letter with a positive tone.
3. Write briefly the complaint and omit irrelevant details.
4. Avoid aggressive and accusing language, and most of all ,never generalize.
5. Include contact information so the reader can discuss the concerns.

Tips in Writing a Letter of Complaint:

Point out the complaint to the specific person or persons involved.

Directly state the reasons for the complaint.
Be reasonable in addressing the complaint.
Respectfully explain your dissatisfaction of the goods or services.
Suggest points for retribution, or solutions to the problem.

6. Letter of Adjustment

This letter is written in response to the complaint letter that has been received from an individual
person or a business. The main purpose of this letter is to resolve the stated grievances.

Steps in Writing a Letter of Adjustment:

1. Start the letter by pointing out reference to the original letter.

2. Utilize an opening line such as "ln reference to your letter dated..."
3. State the key points discussed in the previous letter.
4. Avoid using first names unless it is written in the original letter.
5. Specifically address the question, inquiry, or complaint stated in the original letter.
6. Give assistance to quickly resolve the situation, or the problem.

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Tips in Writing a Letter of Adjustment:

Send your adjustment letter on time.

Repeat important information when responding from previous correspondence, as the letter may be an
opportunity to clarify misunderstanding.
Be specific in giving advice about the subject that has been asked.
Express regret and suggest assistance for subject that could not be handled.
Never express personal comments or opinions.
Use a positive tone even if the letter contains negative information.
Always show gratitude by thanking the reader of his/her interest and time.

What is Resume?

- A resume is a brief document containing a summary of an individual’s qualification, experiences, and

skills with the purpose of securing a work interview and ultimately, getting hired for a particular job
position.
- The resume should be concise so that its reader, typically the employer who is going to hire you, is able to
determine your skills with ease and without much confusion.

A resume is a written document which presents a person's qualifications such as educational background, work
experiences, notable accomplishments and other pertinent credentials. This is used by an individual who
desires to apply for jobs.
Parts of Resume
1. Heading/Contact Information
2. Objective
3. Work History/ Career Summary
4. Experience
5. Educational Qualification/ Achievements
6. Skill
7. Relevant Awards/ Certificates
8. References and their contact details

Types of Resume

1. Chronological Resume

This highlights work history and experiences in time sequence (present backward). It reveals work stability and
promotion record. Employers typically prefer this type of resume because it's easy to see what jobs you have
held and when you have worked at them. This type of resume works well for job seekers with a strong and solid
work history.

2. Functional Resume

This prioritizes skills and accomplishments which are revealed in the record of employment. This type of
resume is used most often by people who are changing careers or who have gaps in their employment history.

3. Combination Resume

This uses features of both chronological and functional resume. It emphasizes skills and experience as well as
employment history that are relevant to the position you are applying for. This may vary on the presentation of

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
structure depending on the choice and style of the applicant as he/she thinks of possibilities in winning a job
position desired. Under this are the following commonly adopted styles.

3.1 A resume with a profile section includes a summary of an applicant's skills, experiences and goals as
they relate to a specific job.

3.2 A targeted resume is customized so that it specifically highlights the experience and skills you have that
are relevant to the job you are applying for. It definitely takes more work to write a targeted resume than to just
click to apply with your existing resume. However, it's well worth the effort, especially when applying for jobs
that are perfectly matched with your qualifications and experience.

Guidelines in Writing Resumes

Here are guidelines in writing professional and engaging resumes that will work to showcase your skills and
qualifications to potential employers.

Font Type

Use readable, book print font such as Times New Roman, Arial, Tahoma or Calibri. However, if you are
applying for a position in graphic design or advertising (where resume layout and design might be part of your
assessment), employers might be open to alternative fonts.

Text
Resume's text should be clean and readable. Avoid putting too much text on the page. Large blocks of text
should include not more than two different styles to avoid looking cluttered.

Margins

Keep margins at about one inch (1") on all sides. Reduce margins ifyou needextra space, but do not make them
lesser than half inch (1/2").

Alignment

Align your text to the left (rather than centering your text); this is how most documents are aligned, so it will
make your resume easier to read. Typically, the left side of the resume. Contains the most important
information, such as your previous employers, job titles, and your achievements and/or responsibilities.
Resumes often contain additional information on the right side of the page, such as dates and/or job locations.
This creates a visually balanced resume. Consistency of the alignment pattern in each section of the resume
should be observed. If you started each line downward, then you should do the same up to the last section.

Spacing

Single spacing is commonly observed in crafting resumes. This creates an uncluttered document that is visually
pleasing to employers. Leave a single space between each section; for example, between your "Education" and
"Experience".

Length

The length of your resume depends on how much experience and qualifications you have and what level of
candidate you are.

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Paragraphs or Bulleted

When you write a resume, you can either write descriptions in paragraphs or bulleted list. Paragraph form may
be used when explaining duties and/or achievements. This describes each duty in succinct sentences that begin
with an action verb. Each sentence ends with a period. On the other hand, bulleted form may also be used when
explaining duties and/or achievements at a previous job. Duty is listed as a separate bullet. Each bulleted
phrase should begin with an action verb and should be succinct. You do not need to include a period at the end
of each phrase. Use simple bullets such as circles, dots, hyphens or small squares. Avoid other symbols that
might look too confusing.

Parts of Resume

Heading /Contact Information

This may be typed centered or full-blocked style depending on your choice. The size of the text of the name is
bigger (or double) than all other size of the text used.

First Name, Middle Name or Initial, Last Name

Address (Number of the House, Lot and Block; Name of the Street, Subdivision, Brgy., etc.) Municipality/City,
Province, Country, Zip Code

Phone (Cell/Home)

Email Address (this must have something to do with your name)

Objective (optional)

This answers the questions like: What do you want to do? What can you contribute the company if you will be
hired? It should be a sentence or two.

Example:

To utilize my skills and competencies for the benefit of the company.

Work History/Career Summary / Highlights (optional)

This is a brief list of the highlights of your qualifications. This gives the hiring manager, at a glance, a synopsis
of your professional qualifications. This is often the first item read, so get to the point - Why should they hire
you, essentially? This communicates what you can bring to the table in the targeted role. Highlight your most
relevant strengths, skills and core competencies that are unique to you as a candidate, versus a trait or skill that
is an industry or professional standard (i.e. "multitasker" or "team-player"). The Summary statement should be
approximately 4-6 lines and speak of your professional background only. Do not address any outstanding
circumstances (employment gaps, change of career, personal experiences, etc.).

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Key Elements:

1. Core strengths and skill sets most relevant to their role

2. Past relevant experience with key functions

3. Notable accomplishments that they intend to repeat in the next role

Experience

This section includes your work history. It lists the positions you held, the companies you worked for, dates of
employment, and a bulleted list of responsibilities and achievements.

Chronological Functional
JOB TITLE COMPANY #2 (Present)
Company #2 (present) Address
Address Inclusive dates
Inclusive dates Job Title
 Responsibilities/ achievements

JOB TITLE COMPANY #2 (Previous)

Company #1 (Previous) Address
Address Inclusive dates
Inclusive dates Job Title
Responsibilities/ achievements

Educational Qualification/ Achievements

This section lists the degrees you attained, the schools you attended, and any honors or special awards you
earned.

The following are the two way ideal terms in the order of educational levels. It is all up to the writer which one
is he or she going to adopt.

Educational Background (A) Educational background (B)

Post Graduate (Doctorate) Advanced Graduate Studies ( Doctorate)
Graduate School (Master’s) Graduate Studies (Master’s)
College Tertiary
High School Secondary
Elementary Elementary

Consider the following formats on how to plot entries in each level:

Degree/Title Degree/ Title, Date of Graduation

Honors (if applicable such as Suma, Magna or College/University
Cum Laude) Address of the College University
College/ University
Address of the College University
Date of Graduation/ inclusive Dates

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
Skills

Include skills related to the position or career field that you are applying for i.e. computer skills, language skills.

Example:

 Excellent in Oral and Written Communication Skills

 Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, and Access)

Character References

Enlist a maximum of three character references. You can include your former teacher, or former employer.
Make sure you have informed them, so that whenever the company you are applying to will verify or ask
something about your background, your character references could vouch safe your capabilities. They should
not be related to you. The statement "References available upon request" should be avoided because this may
connote that you are hiding something to your prospective employers.

Name # 1 (as much as possible complete with middle initial, written in natural order)
Position, Company
Address of the Company
Contact Number

Name # 2 (as much as possible complete with middle initial, written in natural order)
Position, Company
Address of the Company
Contact Number

Name # 3 (as much as possible complete with middle initial, written in natural order)
Position, Company
Address of the Company
Contact Number

Signature of the Applicant

Signature over printed name as it shows that you prepared your resume by yourself, testifying that all
information is correct.
************************************end of discussion*********************************************

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
SAMPLE OF RESUME

CRIZA MAE CASTOR PADERNAL

Perfecto St., Passi City
09163015245
[email protected]

Personal Information:

Date of Birth: October 08, 1994

Age: 26 yrs. Old
Gender: Female
Civil Status: Married
Religion: Roman Catholic
Language/s Spoken: Hiligaynon, Tagalog, and English

WORK EXPERIENCE:

Passi City College- Passi City, Iloilo (August 05- present)

Position: Part-time Instructor

Mary Immaculate Academy (June 2017- August 2019)

Position:

Educational Attainment/ Qualifications:

Level School/ Course Year Graduated

Graduate School Guimaras State College 2017-2020

Masters in Education
Major in Educational Management

College West Visayas State University- Calinog 2011-2015

Bachelor of Secondary Education
Major in English

High school Esteban S Javellana Memorial High School 2007-2011

Brgy.Guiso, Calinog Iloilo

Elementary Bulabog Elementary School 2001-2007

Brgy.Bulabog Bingawan Iloilo

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
SKILLS:
 Good in communication skills
 Flexible
 Motivated
 Patience
 Good in Microsoft Word/ Microsoft Excel

Trainings/ Seminar:
 Seminar- Workshop on Technology Integration in Statistical Analysis
 National Certificate Bread and Pastry Production II
 English Language Proficiency Program
 Certificate of Completion Basic Cooking and food Preparation and Basic Computer
AiHu Foundation Inc. at Passi City Iloilo
 Attended the Philippine Association for Teacher Education (PAFTE)
 Undergo Practice Teaching

Character References:

Name: Dr. Fe A. Panes School: Guimaras State College

Position: Graduate School- Prof Contact No:
Name: Dr. Rey P. Deatras School: Guimaras State College
Position: Graduat School-Professor

CRIZA MAE C. PADERNAL

Applicant

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
 Activities

Activity 1: Underline the correct answer from the choices inside the parenthesis.

1. The main purpose of an (application, reply, complaint) letter is to persuade the prospective employer that an
(applicant, receiver, sender) is an outstanding candidate to be called for an interview.

2. A (resume, cover letter, application) is a record of the personal, educational background, and experiences of
a person applying for a (job, loan, school)

3. The (chronological, functional, intentional) resume is structured in reference to the position and
experiences listed from the most recent.

4. The (chronological, functional, intentional) resume gives emphasis on the applicant's skills and abilities.

5. The letter of (reply, complaint, invitation) is inviting the presence of a person in a particular event.

6. The letter of (reply, inquiry, adjustment) is seeking information about people, services, products, catalogues,
prices, and policies.

7. The letter of (inquiry, reply, adjustment) is the reply expressing the writer's appreciation of the sender's
interest on a particular goods or services.

8. The letter of (complaint, adjustment, order) is written to place an order.

9. The letter of (complaint, adjustment, order) is written regarding grievances about goods and services.

10. The letter of (complaint, adjustment, order) is written in response to the complaint received from
individual persons or businesses.

Activity 2:
I. Follow all the steps and tips in writing a letter of invitation discussed in this lesson.

II. Assume that you are the chief of police of a particular station, write a letter of invitation to an English
instructor, inviting him or her to conduct a series of seminar/workshops on "Effective Communication" to all
newly hired PNP personnel in your station. Include the date, venue, and other necessary information in your
letter.

III. You may use fictional data or information to complete your letter.

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PURPOSIVE COMMUNICATION (GE 02) MODULE 8
 ASSESSMENT

Assessment 1. (15 points)

Write your resume following the given format from our lesson. You may use fictional data for some
information to complete your resume.

References:

Martinez, R., (2019), Purposive Communication.

Magan, R.,et al (2018), Purposive Communication in the 21 st Century
Pilapil, E., et al (2018), Purposive Communication

*******************************END OF MODULE 8**********************************************

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