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Agentless SMS Text IVR: How It Works?

The document discusses an agentless SMS text IVR solution that allows businesses to improve customer experience and boost productivity by providing a self-service text experience. It describes how text IVR works by giving callers the option to text instead of waiting on hold, and discusses benefits such as reducing average handle time, eliminating abandonment rates, better agent utilization, and creating happier customers.

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Jose Dias
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
37 views

Agentless SMS Text IVR: How It Works?

The document discusses an agentless SMS text IVR solution that allows businesses to improve customer experience and boost productivity by providing a self-service text experience. It describes how text IVR works by giving callers the option to text instead of waiting on hold, and discusses benefits such as reducing average handle time, eliminating abandonment rates, better agent utilization, and creating happier customers.

Uploaded by

Jose Dias
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Call or Text Us!

844-483-9835
www.textel.net

Agentless SMS
Text IVR
A self-service text experience that seamlessly
connects customers effectively, allowing your
business to improve the customer's experience
and boost productivity.
How It
Works?
Drive Agentless SMS Text IVR with Textel. Our
intelligent integration enables your business to
deliver exceptional customer service by eliminating
call volume challenges. Self-service text solutions Phone Call
will provide you with the tools you need to improve A Voice Call Comes In
your customer experience and retention while
lowering cost.

How Text IVR Works


IVR text flows are easy to implement on their own, or within your current contact center
solution. Once you’ve implemented text IVR, let callers know they can text your business
phone number. The results are immediate – no more waiting on hold and no more IVR Menu
overloaded call queues. IVR Gives Caller the
Option to Text Instead

Instant Benefits
Reduce Average Handle Time Accurate Data Capture
Self-Service SMS removes customers from your Accurately collect customer info the first
queues entirely. time while texting them information they
can revisit if they forget.
Eliminate Abandonment Rates
Get to calls faster with fewer people filling your Create Happier Customers Textbot
queues. Customers want to text you! Plus, instant, Customer Resolves
automated replies ensure higher Issues via Text
Better Agent Utilization customer satisfaction.
Focus your skilled agents on the right
conversations by deflecting simple, common calls.

05.2021 Infosheet

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