Scribd
Upload
288 views

Sample Case Study

1) Harsha and Franklin are friends who work in different departments of the same company. Harsha is in HR and Franklin is in finance. 2) Franklin recently submitted his resignation, surprising his manager. When asked, Franklin explains he feels ignored by other employees compared to Harsha. 3) Franklin's manager explains to him that the difference in treatment is because Harsha interacts with employees more through his HR role, while Franklin does not have the same interactions through his finance role.

Uploaded by

Raj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
288 views

Sample Case Study

1) Harsha and Franklin are friends who work in different departments of the same company. Harsha is in HR and Franklin is in finance. 2) Franklin recently submitted his resignation, surprising his manager. When asked, Franklin explains he feels ignored by other employees compared to Harsha. 3) Franklin's manager explains to him that the difference in treatment is because Harsha interacts with employees more through his HR role, while Franklin does not have the same interactions through his finance role.

Uploaded by

Raj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Sample HRM Case Study with solution:

Harsha and Franklin both are postgraduates in management under different


streams from the same B-School. Both of them are close to each other from the
college days itself and the same friendship is continuing in the organization
too as they are placed in the same company, Hy-tech technology solutions.
Harsha is placed in the HR department as employee counsellor and Franklin in
the finance department as a key finance executive. As far as the grade is
concerned both are at the same level but when responsibility is concerned
Franklin is holding more responsibility being in core finance.
Harsha is friendly by nature and ready to help the needy. Franklin is silent in
nature ready to help if approached personally and always a bit egoistic. They
have successfully completed 4 years in the organization. And management is
very much satisfied with both of them as they are equally talented and
constant performers.
Harsha felt that nowaday’s Franklin is not like he used to be in the past. He
noticed some behavioural changes with him. During general conversations, he
feels that Franklin is taunting him that he is famous among the employees in
the organization, on the other hand, he is not even recognized by fellow
employees.

One morning Mr. Mehta General Manager Hy-tech technology solutions


shocked while going through the mail received from Franklin about his
resignation. Mr. Mehta called Harsha immediately and discussed the same as
he is close to Franklin. By hearing the news Harsha got stunned and said that
he does not know this before he also revealed here current experience with
him. Mr. Mehta who does not want to lose both of them promised him that he
will handle this and he won’t allow Franklin to resign.

In the afternoon Mr. Metha took Franklin to Canteen to make him comfortable
after some general discussion he started on the issue. Franklin, after some
hesitation, opened his thinking in front of Mr. Mehta. The problem of Franklin
is
1) when he comes alone to canteen the people from others don’t even
recognize him but if he accompanied by Harsha he gets well treated by others.

2) one day Both of them entered the company together the security in the gate
wished them but the next day when he came alone the same security did not
do so.

3) Even in meetings held in the office, the points raised by Harsha will get
more value so many times he keeps silent in the meeting.

It happens to Franklin that he has to face such degradation in each day of


work which totally disturbs him. Franklin also questioned that ” Harsha and
myself have the same qualification, from the same institute, passed out in the
same year both with first class. We have the same number of experiences in
this organization. Moreover, the responsibilities with me are more valuable
than those of Harsha. After all these things if I am been ignored or
unrecognized by the fellow employees my ego does not allow me to continue
here”.

By listening to this statement Mr.Metha felt that it is not going to be very


difficult to stop his resignation. Mr. Mehta explained ro Franklin the reasons
for such partial behaviour of the employees.
After listening to Mr. Mehta Franklin said sorry for his reaction and ready to
take back his resignation. And he called Harsha and spoke with like before.
QUESTION :
Find the reason that Mr. Mehta would have given to Franklin.
SOLUTION :
Mr. Mehta listening to this case understood the situation and realized the
reason behind the partial response given by the employees towards Franklin
and Harsha. As Franklin said both Harsha and Franklin are passed from the
same college in the same year. Both of them joined the company together both
have the same experience. Even in performance-wise, both stands in the same
level i.e. both are constant performers and good performers. Franklin
analyzed all the above-said similarities between him and Harsha. He also
stated that he holds more responsibility than that of Harsha. One thing
Franklin did not notice or analyzed is the job profile of Harsha. It is true that
Franklin holds more responsibility than that of Harsha but when it comes to
direct interaction with employees Harsha wins the employees’ attention in
this aspect. Harsha being a counsellor in HR she faces the employees every
day. He developed good rapport among the employees due to his friendly
nature. He is always remembered by the employees whenever they face any
problem as he gives good counselling and most of the time he suggests the
best solutions for such issues.
Franklin though holding a key position in finance his profile does not allow
him to interact with the employees. Though he has a helping tendency he does
only when someone approached him personally. As the employees of other
departments do not have any relation with him they never approach him for
help.
Mr. Mehta having a good experience understood these things when Franklin
explained his problems one by one. Later he relates each situation, explained
by Franklin with the above said reasons and made Franklin understood the
reality.
Mr. Mehta said that the security in the gate or the employees in the canteen
who recognized Harsha and not Franklin would have interacted with him
during counselling or approached her for any issues. And as usual, he would
have counselled well or solved the issues of them that is the reason why they
treat him and wish him whenever where ever they meet him. When it comes
to the case of Franklin they would have hardly met him or interacted with
him.
When it comes to the point that even in-office meetings Harsha, points are
valued so Franklin keeps mum. For this, Mr. Mehta replied that the points put
forward by her would be related to employees or from the employees’ point of
view which actually the management wants to know so they give value to his
points. And as quoted Fraklin after, one or two such incidents keep silent in
the meeting. He never made an attempt to raise some suggestions so
management does not have any option to listen to that suggestion.
After listening to all the explanations given by Mr. Mehta Franklin realized his
mistake and felt proud of the Rapport developed by Harsha among the
employees. He said to Mr. Mehta that he will take back his resignation. And
rushed to Harsha to make an apology and to meet him as a friend as like his
college days.

You might also like