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Appletoolkit Dickens Asbury

This document discusses Landon Dickens' work building an Apple service toolkit at Asbury University. It describes the components of Apple's Service Toolkit, including the Diagnostic Gateway, Gateway Manager, Mac Resource Inspector (MRI), and additional tools. MRI allows technicians to quickly diagnose issues by running checks in 1-2 minutes without needing much working hardware. The document provides a walkthrough of how to use MRI and interpret its results. It also outlines other Apple tools for caching software updates, remote desktop management, and device management.

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88 views47 pages

Appletoolkit Dickens Asbury

This document discusses Landon Dickens' work building an Apple service toolkit at Asbury University. It describes the components of Apple's Service Toolkit, including the Diagnostic Gateway, Gateway Manager, Mac Resource Inspector (MRI), and additional tools. MRI allows technicians to quickly diagnose issues by running checks in 1-2 minutes without needing much working hardware. The document provides a walkthrough of how to use MRI and interpret its results. It also outlines other Apple tools for caching software updates, remote desktop management, and device management.

Uploaded by

Personal Android
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Building An Apple Toolkit

Landon Dickens

Network System Administrator

Asbury University
INTRODUCTION
APPLE DEVICE MANAGEMENT
APPLE SERVICE TOOLKIT
APPLE SERVICE TOOLKIT

HOW AST WORKS
APPLE SERVICE TOOLKIT

SYSTEM COMPONENTS
• Diagnostic Gateway (DG)
• Gateway Manager (GM)
• Audio Input and Output
Test

• Mac Resource Inspector • Unit Under Test (UUT)

(MRI)
• Keyboard Diagnostic Test

• Video System Test (VST)
• Notebook Adapter for Macbook Pro (15-inch • Blank Board Serializer (BBS)

Diagnostic (NAD)
Late 2010)

• Storage Diagnostic

• Test Patterns Tool (TPT)
• Video System Test (VST)
for iMac (27-inch, Mid • Image Persistence Test (IPT)

• Server Bit Setter (SBS)
2011)

• Trackpad Keyboard Mapper
• Cooling System Diagnostic • Trackpad Diagnostic Test
(TKM)

(CSD)

• Flash Storage Repair (FSR)
APPLE SERVICE TOOLKIT

DIAGNOSTIC GATEWAY & GATEWAY MANGER

• Diagnostic Gateway: Software runs on a


dedicated Mac, and provides tools to
triage computers via Netboot, and
records test results as log files.

• Gateway Manager: an App to remotely


configure and manage the Diagnostic
Gateway server as well as accesses
diagnostic logs.
7. Once control has returned to the user, you can interact with the icons on the M

APPLE SERVICE TOOLKIT


using the UUT’s keyboard and mouse / trackpad. Test results are only sent once

MAC RESOURCE INSPECTOR


8. When MRI completes its checks, the icons display badges are color-coded to ind
status (pass, fail, caution), as shown in the MacBook example below. See the sec
‘Interpreting MRI Results’ for a description of how to interpret the color-coded b
• A very fast, EFI-based, client-side triage
diagnostic tool that checks both hardware and
software components.

• Designed to run within 1-2 minutes.


• Minimal working hardware needed.


• Running in EFI eliminates any possible OS issues


causing (or masking) symptoms.

• Allows a tech to make a quick change (i.e. swap


ram) and test again without a lot of downtime.


9.
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

MRI WALKTHROUGH
APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS
APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS
APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS
APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS
iOS DIAGNOSTICS
iOS DIAGNOSTICS
iOS DIAGNOSTICS
iOS DIAGNOSTICS
iOS DIAGNOSTICS
iOS DIAGNOSTICS
APPLE CACHING SERVICE
APPLE CACHING SERVICE
OS X iTunes & iBooks iOS 7 and TV
• OS X Software Updates
• iTunes 11.0.4 and later • iOS and TV updates

• Third-party applications (both OS X and • iOS apps and Updates

and updates via the Mac Windows)

• Apps and books within
App Store
• iOS app purchases and iTunes U courses

• System downloads updates

• Additional Mobile
obtained via Software • iBooks Store content Assets

Update
(both iOS and OS X
!
• Internet Recovery OS apps)

!
image download !
(Mavericks and later)
APPLE CACHING SERVICE
APPLE CACHING SERVICE
APPLE CACHING SERVICE
APPLE CACHING SERVICE
APPLE REMOTE DESKTOP
APPLE REMOTE DESKTOP
Manage

Interact

Deploy

Inventory
APPLE REMOTE DESKTOP
APPLE REMOTE DESKTOP
Manage
• Restart, Log Out, Shutdown

• Send Messages

• Rename in ARD

• Send Unix Commands

• Set StartUp Disks
APPLE REMOTE DESKTOP

Interact
• Control or Observe Computer

• Share Your Screen

• Lock the Screen

• Copy Items
APPLE REMOTE DESKTOP

Deploy
• Install software packages

• Upgrade Software

• Manage Files/Permissions

• Open/Quit Apps
APPLE REMOTE DESKTOP

Inventory
• Software Reporting

• Hardware Reporting

• Computer Usage

• Network Responsiveness
APPLE REMOTE DESKTOP
APPLE REMOTE DESKTOP
APPLE DEVICE MANAGEMENT
APPLE DEVICE MANAGEMENT

http://www.apple.com/ios/ios8/enterprise/

IT departments have more ways to


manage information securely without
burdening employees with complex
rules and work personas.
APPLE DEVICE MANAGEMENT

THE FUTURE

enterpriseiOS.com

Profile Manager
QUESTIONS & DEMOS

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