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Nep Telecom Assistant 4th Syllabus

The document outlines the syllabus for an examination for the position of Assistant Telecom at Nepal Telecom. It contains two sections covering basic knowledge and service related topics. The basic section covers areas like introduction to telecom, rules and regulations of Nepal Telecom. The service section covers areas like management, accounting, marketing and store management.

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Saroj Lamichhane
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
34 views

Nep Telecom Assistant 4th Syllabus

The document outlines the syllabus for an examination for the position of Assistant Telecom at Nepal Telecom. It contains two sections covering basic knowledge and service related topics. The basic section covers areas like introduction to telecom, rules and regulations of Nepal Telecom. The service section covers areas like management, accounting, marketing and store management.

Uploaded by

Saroj Lamichhane
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Office Procedure and System.

 Concept, objectives, importance, types and procedures of filling & indexing


 Concept, objectives and importance of records and office management.
 Concept, objectives and importance of secretarial service.
 Telephone Handling.
 Drafting official letters

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1 Unitary Method.
2 Simple rules of mathematics
3 Profit & Loss
4 Simple interest
5 Percentage
6 Decimal method
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1 Basic knowledge of Computer .


2 Simple use of word & excel
3 Email and internet handling

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1 Office and Office Management

 Concept, roles, importance, objectives and functions of office.


 Concept, importance and functions of office procedures.
 Concept, objectives and importance of office forms

2 Communication in Organization.

 Types, direction and importance.

3 Meeting

 Concept, importance and types of meeting


 Minuting
 Drafting a minute

5 Office Personnel

 Concept and importance of office personnel


 Introduction of Personnel Management
 Functions and duties of Office Assistant
 Qualities of Office Assistant .

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1 Accounting concept
2 Principles of Debit & Credit
3 Vouchers
4 Ledgers.
5 Cash book
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1 Introduction to marketing.
2 Markets & Products
 Essential features of a market.
 Classification of market.
 Industrial goods.

3 Customer Services.
 Concept, objective and importance of customer service.
 Importance of communication skills for effective customer service.
 Importance of interpersonal skills for effective customer service.
 Concept, objective and importance of Public relation skills.

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