Web Inquiry

User’s Guide
FCM Suite document
 Web Inquiry User Guide

0.2 Version (January 2016)

Internet

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Switzerland

The information presented is subject to change without notice. Temenos assumes no

responsibility for inaccuracies contained herein.

© Copyright Temenos Headquarters 2007, 2016. All rights reserved.

This product contains computer software documentation which is the property of Temenos.
The information must not be made available to, or copied or used by anyone outside
Temenos without its written authorization.

Not to be used or disclosed except in accordance with applicable agreements.

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Table of Contents

Chapter1.About This Publication ............................................................................................... 5

Related information ................................................................................................................ 5
Document pertinence ............................................................................................................. 5
Audience ................................................................................................................................ 5
Special Conventions .............................................................................................................. 5
Summary of Changes ............................................................................................................ 6
Introduction to Web Inquiry .................................................................................................... 6
Chapter2. Screen Process Flow – Web Inquiry ........................................................................ 7
Chapter3.Getting Started with Web Inquiry ............................................................................... 8
Chapter4. Web Inquiry ............................................................................................................... 9
Filtering Options ................................................................................................................... 10
Inquiry List ............................................................................................................................ 11
Glossary ................................................................................................................................... 13

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 Web Inquiry User Guide

Information in this document is subject to change without notice.

No part of this document may be reproduced or transmitted in any form or by any means, for any purpose, without the express written
permission of TEMENOS HEADQUARTERS SA.

COPYRIGHT 2007 - 2010 TEMENOS HEADQUARTERS SA. All rights reserved.

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 Web Inquiry User Guide

Chapter1.About This Publication

This publication describes the Web Inquiry application that is a component of the FCM Suite
solution. The Web Inquiry is a high performance and ergonomic user interface for querying
scanning engine on specific customer details.
The purpose of this guide is to help Web Inquiry users to evaluate and process potentially
risky financial messages.

Related information

For information about Temenos products, see: Temenos Company Web site
(http://www.temenos.com)

For information about related products, see:

 Alert Manager User’s Guide;

 Profiling User’s Guide;
 Rule Manager User’s Guide;
 Reports User’s Guide;
 Security User’s Guide;
 KC+ User’s Guide;
 Watch List Manager User’s Guide;
 Web Inquiry User’s Guide;
 Application Run Manual;
 Rule Editor User’s Guide.

Document pertinence
This document applies to the FCM Suite projects.

Audience
This guide is intended for engineers responsible for day-to-day optimization of the application.

Special Conventions

Conventions used in this guide:

Convention Meaning
Bold Object of an action: menu names, field names, options, button names
Commands typed at a prompt
User input
Italic Names of books, chapters and sections as references
Emphasis
Monospace Directories and subdirectories
File names and extensions
Process names
Code sample, including keywords and variables within text and as separate paragraphs,
and user-defined program elements within text

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 Web Inquiry User Guide

<Variable> Substitute input value

Summary of Changes

This publication contains additions and changes to information previously presented in Web
Inquiry User's Guide.

General changes
New information
Changed information
Deleted information

Introduction to Web Inquiry

The FCM Suite system is designed to scan messages made across international borders. The
system is verifying if the payer, payee, and the payment narrative are subject to one or more
of the following criteria:
- Watch lists of individuals or entities to which sanctions apply;
- Payments made to and in countries listed on the Financial Action Task Force on
Money Laundering’s Non-Compliant Countries or Territories list;
- Payments made to individuals or entities listed on the Office of Foreign Assets (OFAC)
register;
- Any locally applied lists of individuals or entities.

Note: The client must have a valid license. Additional lists can be configured depending on
the customer requirements.
This user guide aims to explain how to use the Web Inquiry Tool to check names using the
Scan IT tool.
The scope is to provide a module that executes the same screening research for a name as
the one done by the screening engine, when you screen an FT, Customer creation...
If you have a list of new customers, you can do a quick check with the WIT to validate if the
people are not black listed.
The tool use the scanning engine as it is configured for the online screening.

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 Web Inquiry User Guide

Chapter2. Screen Process Flow – Web Inquiry

The above figure shows the relationship between the Web Inquiry Tool and the standard
installation.

The Web Inquiry Tool is a web-based application that allows ad-hoc checking of new or
existing customers. The user enters Name, Date of Birth (or company incorporation) and
identity details. The result displays any hits that are found against that name, and the details
of the hit can then be viewed.

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 Web Inquiry User Guide

Chapter3.Getting Started with Web Inquiry

This section describes how to initialize and perform simple tasks using Web Inquiry screens.

To start the Web Inquiry module:

1. Access the following URL, using a web browser:

http://hostname:port/vrisk/app/

Where:

- hostname: the host or the IP address of the server containing the FCM Suite
applications;

- port: the TCP port number listening to HTTP requests.

Note: You need to contact the system administrator for the values that apply to
your organisation.

2. Log in the application by typing your user name and password.

3. Click OK to start the application.

4. In FCM Suite module home page, select Web Inquiry by clicking icon.

The Web Inquiry page is displayed:

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Chapter4. Web Inquiry

This section describes how to perform a screening research on new or existing customers,
displaying any hits that are found against that name, and the details of the hit.

In Web Inquiry page, click . The Web Inquiry page is displayed:

To start a screening research:

1. In Mandator click the Size arrow to display the list then select a mandator.

2. In Customer Name type the customer name:

Note: The valid characters are:

- Alphanumeric characters, i.e. A-Z, a-z, 0-9
- The following special characters: ! @ # $ % & * ( ) _ + - = | : ; ‘ < > ? \ / , .
<space>
All other characters are invalid. The Chinese characters can be entered, or the
equivalent code or the English equivalent. If the name is valid, the English
translation appears in the list.
If the system cannot translate the name, an error message appears above the
Customer Inquiry Definition heading.

3. Click . The Inquiry list is displayed:

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Filtering Options

This section describes how to perform screening research by entries that have several birth
dates. By entering the birth data, the Customer Name is optional.
Note: The Date of Birth/Date of Incorporation is unique.
If one of the birth dates falls inside the tolerance range, the hit is raised.
E.g.: Raul Aguiar entry, with 1965-05-24 as birth date.

The result of different queries:

- Name. The hit is valid:

- Name and a birth date with a year value not in the interval [year of birth - tolerance; year of
birth + tolerance]. The hit is discarded because of the check on the birth date:

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- Name and a birth date within the tolerance interval. The hit is validated:

Note: For the tolerance interval, take only the year of the birth date. If the birth date is
1965-05-07, all date from 1964-01-01 to 1966-12-31 belong to the tolerance interval
for a valid hit.

Inquiry List

This section displays the list of hits founded by the Scanning engine. If there is a hit against
the name, then the View and Remove buttons appears in Actions.

To view a hit, in Inquiry list go to a customer name and click View. The Web Inquiry Alert
Details page is displayed:

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Where:

Inquiry section displays the details about the entry.

Hit details pane consists of tabs that contain additional information. This
section displays the details of each entry that are associated to the hit pattern.

Available tabs depend on the entry type:

- Permutations;
- Aliases;
- Addresses;
- Honorifics;
- Events;
- general Ids;
- Further information.

Permutations help the user to automatically generate the different sequences of a given entry,
aliases, and variations.

Each entry has addresses. Entries type such as Individual or Minister/Government Official
additionally contains social security numbers, birth dates, and passports.

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Glossary

Advanced Due Diligence

A term used by risk and compliance officers, to describe the process of a difficult
investigation.

Alert
An alarm or other signal of risk.

Black List
These include lists of sanctioned entities: individuals, companies, countries etc.

FCM
Financial Crime Mitigation

Hit(s)
The identification of suspicious conditions: client, transaction etc.

Interdict or Interdict Entry

The interdict entry is an entry that is available in an interdict list. An alert is generated when
an interdict entry is detected in a transaction or customer record.

Mandator
A mandatory is a single business unit that belongs to the same group.

OFAC
The Office of Foreign Assets Control of the United States

Pattern
A literal indication of the hit.

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