EMC ISILON CUSTOMER TROUBLESHOOTING GUIDE

TROUBLESHOOT YOUR
SMARTCONNECT
CONFIGURATION

OneFS 7.2 - 8.2

Abstract
This guide will help you to troubleshoot the following scenarios:
-- You are unable to connect to the SmartConnect name.
-- The SmartConnect name resolves to an incorrect IP address.

September 3, 2019

1 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

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Contents and overview

Note
Follow all of these steps, in order, until you reach a resolution.

1. Follow these Before you begin

steps. Page 3

2. Perform
Start troubleshooting
troubleshooting Page 4
steps in order.

SmartConnect setup
Page 13

Packet capture
Page 17

3. Appendixes
Appendix A
If you need further assistance

Appendix B
How to use this flowchart

Appendix C
Example output

Appendix D
Example output

Appendix E
Example output

Appendix F
Example output

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Before you begin

CAUTION!
If the node, subnet, or pool that you are working on goes down during the course of
troubleshooting and you do not have any other way to connect to the cluster, you could
experience data unavailability.

Therefore, make sure that you have more than one way to connect to the cluster before
you start this troubleshooting process. The best method is to have a serial console
connection available. This way, if you are unable to connect through the network, you
will still be able to connect to the cluster physically.

For specific requirements and instructions for making a physical connection to the
cluster, see article 304071 on the Online Support site.

Before you begin troubleshooting, confirm that you can connect through either another
subnet or pool, or that you have physical access to the cluster.

Configure screen logging through SSH

We recommend that you configure screen logging to log all session input and output during your troubleshooting session. This
log file can be shared with Isilon Technical Support, if you require assistance at any point during troubleshooting.

1. Open an SSH connection to the cluster and log in by using the root account.
Note: If the cluster is in compliance mode, use the compadmin account to log in. All compadmin commands must be
preceded by the sudo prefix.
2. Change the directory to /ifs/dat a/Isilon_Support by running the following command:
cd /ifs/dat a/Isilon_Support
3. Run the following command to capture all input and output from the session:
screen -L
This will create a file named screenlog.0 that will be appended to during your session.
4. Perform troubleshooting.

3 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

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Start troubleshooting

Introduction
Start troubleshooting here. For an overview of
the conventions used in this flowchart, see
Appendix B: How to use this flowchart. Start

If you have not done so already, log in to

the cluster and configure screen logging
through SSH, as described on page 3.

Verify that the SmartConnect processes are running by running the following command for your
version of OneFS. Run the command from the node where the SmartConnect service IP (SSIP)
address resides:

OneFS 8.2 and later

isi_for_array -s ps awux | egrep " (isi_dnsiq_d|isi_sm art connect _d)" | grep -v grep

OneFS 8.1 and earlier

i si _f or _ar r ay - s ps awux | egr ep " ( i si _dnsi q_d| i si _smar t connect _d) " | gr ep - v gr ep

See Appendix
_________G for example output.

Are the
processes Yes Go to Page 6
running?

No

Go to Page 5

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SmartConnect configuration

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- Page 4 - Start troubleshooting

Page
5

Verify that the SmartConnect service is

enabled by running the following command:

isi services -a isi_sm art connect

Does the output Enable the SmartConnect service by running the

indicate that the following command:
SmartConnect service
No
is enabled? isi services -a isi_sm art connect enable

Verify that the SmartConnect service is now

Yes enabled by running the following command:

isi services -a isi_sm art connect

Note the page number that you

Is the
are currently on.
SmartConnect
Upload log files and contact Isilon No service now
Technical Support, as instructed in
enabled?
Appendix A.

Yes

Go to Page 6

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SmartConnect configuration (2)

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- ________________________
Page 4 - Start troubleshooting
- ______________________________
Page 5 - SmartConnect configuration
Page
6

Identify the SSIP addresses for the specific subnet you are using by running the following
command:

OneFS 8.2
isi net work subnet s list -v | egrep -i " ^ [ [ :space:] ] * (ID|SC Service Addrs)"

OneFS 8.0 - 8.1

isi net work subnet s list

OneFS 7.2
isi net works list subnet s

See__________
Appendix C for example output. Copy the output to a text file for reference later in the
troubleshooting process.

Find your SmartConnect Zone name by running the following command:

OneFS 8.x
isi net work pools list -v

OneFS 7.2
isi net works list pools -v

See __________
Appendix D for example output.

Go to Page 7

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SmartConnect configuration (3)

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- Page 6 - SmartConnect configuration (2)

Page
7

From the client, attempt to resolve the cluster name to an IP address

by running the following command, where < sczone> is the
SmartConnect zone name:

nslookup < sczone>

See _________
Appendix E for example output and explanation of what to look for.

From the client, attempt to resolve the cluster name to an IP address

by running the following command, where < SC_FQDN> is the fully
qualified domain name (FQDN) for the SmartConnect zone:

nslookup < SC_FQDN>

See _________
Appendix E for example output and explanation of what to look for.

Do the
commands return an
IP address as per the No Go to Page 12
examples in
Note _________
Appendix E?
These two commands
should return similar
output, but both should
return an IP address that
resides on the cluster. Yes

Go to Page 8

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SmartConnect configuration (4)

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Page
- Page 7 - SmartConnect configuration (3) 8

Determine whether the returned IP address resides on the

cluster by running the following command where
< ret urnedIP> is the IP address that was returned:

isi_for_array -l " ifconfig | grep < ret urnedIP> "

See the note box on this page for example output.

Does the
returned IP address
reside on the
No Go to Page 9
cluster?

Yes

Did the
nslookup query
resolve to the SSIP Yes Go to Page 13
address?

No

Go to Page 11

Example output
Cl ust er - 1# i si _f or _ar r ay - l " i f conf i g | gr ep 192. 168. 228. 10"
Cl ust er - 1: i net 192. 168. 228. 10 net mask 0xf f f f f f 00 br oadcast 192. 168. 228. 255 zone 1

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SmartConnect configuration (5)

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Note
- Page 8 - SmartConnect configuration (4) The SmartConnect service will
respond only if the query comes in
on the SSIP address for the
Page SmartConnect zone. An SSIP
9 address for another zone will not
respond for a SmartConnect
name that does not belong to it.

Locate which node the SSIP address resides on

by running the following command, where < ssip>
is the SmartConnect service IP address:

isi_for_array -l " ifconfig | grep < ssip> "

See the example output at the bottom of this page.

From the node where the SSIP address resides, attempt to resolve
the cluster name by running the following command, where
< SC_FQDN> is the fully qualified domain name of the SmartConnect
zone, and < ssip> is the SmartConnect service IP address:

nslookup < SC_FQDN> < ssip>

Did the nslookup

query resolve to an No Go to Page 13
IP address?

Yes

Go to Page 10

Example output
Cl ust er - 1# i si _f or _ar r ay - s " i f conf i g | gr ep 192. 168. 228. 3"
cl ust er - 1: i net 192. 168. 228. 3 net mask 0xf f f f e000 br oadcast 192. 168. 228. 255 zone 1

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SmartConnect configuration (6)

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- Page 9 - SmartConnect configuration (5)

Page
10

From the client, locate the IP address of the

client's DNS server by running the following
command from a Windows CMD prompt:

ipconfig /all

See __________
Appendix F for example output.

From the cluster, run the following command,

where < SC_FQDN> is the fully qualified domain
name of the SmartConnect zone, and < dnsIP> is
the IP address of the client's DNS server:

nslookup < SC_FQDN> < dnsIP>

Did the Does the IP

command return Yes address reside on No Go to Page 11
an IP address? the cluster?

No Yes

Go to Page 13 Go to Page 17

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SmartConnect configuration (7)

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- _________________________________
Page 8 - SmartConnect configuration (4)
- _________________________________
Page 10 - SmartConnect configuration (6)

Page
11

The IP address returned by the DNS server

does not reside on the cluster. This indicates
an IP address conflict or DNS issue. The
queries are being answered with an IP address
that does not reside on the cluster. Contact
your local networking team to check the
network and DNS configuration.

Did your
networking team
make any changes to
Yes Go to Page 13
your network?

No

Note the page number that you

are currently on.
Upload log files and contact Isilon
Technical Support, as instructed in
Appendix A.

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SmartConnect configuration (8)

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- Page 7 - SmartConnect configuration (3)

Page
12

Was the failure Timeout

presented as a
refusal, a timeout, or
or other Go to Page 17
other failure? failure

Refusal

The SmartConnect service will not return an IP

address if the query is for a SmartConnect zone that
is not connected to the SSIP address. In these
cases, SmartConnect will return REFUSED status.

Go to Page 13

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SmartConnect setup

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- ________________________________
Page 8 - SmartConnect configuration (4)
- ________________________________
Page 9 - SmartConnect configuration (5)
- _________________________________
Page 10 - SmartConnect configuration (6)
- _________________________________
Page 11 - SmartConnect configuration (7)
- _________________________________
Page 12 - SmartConnect configuration (8) Page
13

Verify that the SmartConnect name is typed

correctly in the configuration.

If the SmartConnect name is typed

incorrectly, fix it.

Did fixing
the configured
SmartConnect name Yes End troubleshooting
resolve the
issue?

No

Go to Page 14

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SmartConnect setup (2)

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- Page 13 - SmartConnect setup

Page
14

Look up the configuration of the delegation record (or NS record) by running

the following command from the cluster, where < fqdn> is the fully qualified
domain name, and < dnsIP> is the IP address of the DNS server:

nslookup -norecurse -t ype-ns < fqdn> < dnsIP>

See the example output at the bottom of this page.

Go to Page 15

Example output
Notes:
- A delegation record (or NS record) should exist, and it should match the zone name.
- An A record (IPv4 address) or AAAA record (IPv6 address), shown in the output as i nt er net addr ess, should
show as the SmartConnect Service IP address.

cl ust er - 1# nsl ookup - nor ecur se - t ype=ns exampl e. i si l on. l ocal 192. 168. 38. 101
Ser ver : 192. 168. 38. 101
Addr ess: 192. 168. 38. 101#53

Non- aut hor i t at i ve answer :

exampl e. i si l on. l ocal nameser ver = exampl esi p. i si l on. l ocal . Delegation record

Aut hor i t at i ve answer s can be f ound f r om:

exampl esi p. i si l on. l ocal i nt er net addr ess = 192. 168. 38. 60 A record or AAAA record

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SmartConnect setup (3)

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Page
15

Does the output

contain a line with the
SmartConnect service IP
Yes Go to Page 17
(SSIP) address?

Every SmartConnect name on the cluster needs to have a delegation

record (or NS record). Check your DNS server to verify that this
delegation record (or NS record) is configured.

The delegation record (or NS record) should point to a SmartConnect

IP address name A record (IPv4) or an AAAA record (IPv6).

The A or AAAA record should point to a specific SSIP address for the
zone and the subnet where the SmartConnect name resides. If this is
not the case, you need to adjust your A or AAAA record so that it points
to the correct zone and subnet.

Go to Page 16

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SmartConnect setup (4)

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Page
16

Depending on which DNS you are using, see one of the following articles about
configuring SmartConnect:

- Windows DNS OneFS: How to configure Windows DNS for a

SmartConnect zone, ___________
article 442679
- Infoblox DNS How to configure Infoblox DNS to use with SmartConnect,
article
___________
304465
- Bind DNS Isilon OneFS: How to create a UNIX-based BIND DNS setup for
___________
use with SmartConnect, article 468688

Did you make

any configuration Yes Retest client access.
changes?

No

Has access
Go to Page 17 No been
restored?

Yes

End troubleshooting

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Packet capture

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- _________________________________
Page 10 - SmartConnect configuration (6) Note
- _________________________________
Page 12 - SmartConnect configuration (8) If no spaces exist between the
- ___________________________
Page 15 - SmartConnect setup (3) arguments, be aware that isi_netlogger
- ___________________________
Page 16 - SmartConnect setup (4) will parse flags improperly. The result is
that the isi_netlogger execution is
ineffective and captures nothing.
Page Ensure you leave a space between any
17 argument and the specified value.

Also, isi_netlogger is unable to capture

traffic on VLANs. If you need to capture
traffic on a VLAN, you will need to
Perform a packet capture (PCAP) on the cluster to ensure that specify the parent interface, such as
requests from the client are reaching the cluster. em0 or l agg0, or use the tcpdump utility.
If you need guidance on using the
Open an SSH connection on any node in the cluster and log in by tcpdump utility, reference the man page
using the root account. by typing man t cpdump from the
cluster's command-line interface.
Run the following command, where < node> is the logical node
number (LNN) of the node that the SSIP address resides on, and To locate the parent interface, run
< ssip> is the SmartConnect service IP address: i f conf i g and look for the VLAN you
are on (see the example output at the
isi_net logger -a -i all -n < node> -s 384 -- host < ssip> bottom of this page).

Reproduce the issue while the

PCAP is running on the cluster.

Go to Page 18

Example output
vl an0: f l ags=8843<UP, BROADCAST, RUNNI NG, SI MPLEX, MULTI CAST> met r i c 0 mt u 1500
opt i ons=3<RXCSUM, TXCSUM>
et her 00: 25: 90: c7: 06: ee
i net 192. 168. 10. 1 net mask 0xf f f f f f 00 br oadcast 192. 168. 255. 255 zone 1
medi a: Et her net aut osel ect ( 1000baseTX <f ul l - dupl ex>)
st at us: act i ve
vl an: 1897 par ent i nt er f ace: em0

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Packet capture (2)

Page
You could have arrived here from: 18

- Page 17 - Packet capture

To stop the PCAP, press CTRL+C. The compressed PCAP file is saved in the
/ i f s/ net l og/ bundl ed directory and is named using the following time stamp format:

net log-yyyy-m m -dd-hh.m m .ss.t ar.bz2

The file produced by i si _net l ogger can be extracted using a

common file compression utility.
If your tool of choice doesn't work, alternatives such as 7-zip, exist.

Review the results of the PCAP with your network and security
teams to ensure that the DNS queries from your DNS server are
reaching the node where the SSIP address resides.

Can you resolve

the issue with the Yes End troubleshooting
PCAP results?

No

Gather a full log set and PCAP output by running the following two commands, in succession:

isi_gat her_info
isi_gat her_info --local-only --nologs -f /ifs/net log

Note the page number that you

are currently on.
Upload log files and contact Isilon
Technical Support, as instructed in
Appendix A.

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Appendix A: If you need further assistance

Contact Isilon Technical Support

If you need to contact Isilon Technical Support during troubleshooting, reference the page or step that you need help
with. This information and the log file will help Isilon Technical Support staff resolve your case more quickly.

Upload node log files and the screen log file to Isilon Technical Support
1. When troubleshooting is complete, type exi t to end your screen session.

2. Gather and upload the node log set and include the SSH screen log file by using the command appropriate for
your method of uploading files. If you are not sure which method to use, use FTP.

ESRS:
isi_gat her_info --esrs --local-only -f /ifs/dat a/Isilon_Support /screenlog.0

FTP:
isi_gat her_info --ft p --local-only -f /ifs/dat a/Isilon_Support /screenlog.0

HTTP:
isi_gat her_info --ht t p --local-only -f /ifs/dat a/Isilon_Support /screenlog.0

SupportIQ:
Copy and paste the following command.
Note: When you copy and paste the command into the command-line interface, it will appear on multiple lines
(exactly as it appears on the page), but when you press Enter, the command will run as it should.

isi_gat her_info --local-only -f /ifs/dat a/Isilon_Support /screenlog.0 --noupload \

--sym link /var/crash/Support IQ/upload/ft p

3. If you receive a message that the upload was unsuccessful, refer to ____________
article 304567 for directions on how to
upload files over FTP.

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Appendix B: How to use this flowchart

Introduction
Describes what the section helps you to
accomplish.

You could have arrived here from:

- Page 4 - Start Troubleshooting

Page
# Note
Provides context and additional
Directional arrows information. Sometimes a note is linked
indicate the path through to a process step with a colored dot.
the process flow.

Yes Decision diamond No

Process step with command:

Process step
CAUTION! command xyz
Caution boxes warn that
a particular step needs
to be performed with
great care, to prevent
serious consequences.
Optional process step Go to Page #

End point
Document Shape
Calls out supporting documentation
for a process step. When possible,
these shapes contain links to the
reference document.
Sometimes linked to a process step
with a colored dot.

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Appendix C: Example output

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Example output for OneFS 8.2

cl ust er - 1# i si net wor k subnet s l i st - v | egr ep - i " ^[ [ : space: ] ] * ( I D| SC Ser vi ce Addr s) "
I D: gr oupnet 0. subnet 0
SC Ser vi ce Addr s: 1. 2. 3. 1- 1. 2. 3. 4
I D: gr oupnet 0. subnet 1
SC Ser vi ce Addr s: 1111: 0: 000: 9999: 0: beef : 7b0: eb00- 0000: 0: 170: 0001: 0: beef : 7b0: eb05

Example output for OneFS 8.0 - 8.1

cl ust er - 1# i si net wor k subnet s l i st
ID Subnet Gat eway| Pr i or i t y Pool s SC Ser vi ce Addr s
--------------------------------------------------------------------------
gr oupnet 0. subnet 0 192. 168. 222. 0/ 24 1. 2. 3. 1| 10 pool 0 192. 168. 222. 3
--------------------------------------------------------------------------
Tot al : 1

Example output for OneFS 7.2

cl ust er - 1# i si net wor ks l i st subnet s
Name Subnet Gat eway: Pr i o SC Ser vi ce Pool s
---------- ------------------ ------------------ --------------- -----
subnet 0 192. 168. 222. 0/ 24 192. 168. 222. 2: 1 192. 168. 222. 3 1
subnet 1 192. 168. 111. 0/ 24 192. 168. 111. 2: 2 192. 168. 111. 3 1

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Appendix D: Example output

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Example output for OneFS 8.x

cl ust er - 1# i si net wor k pool s l i st - v
I D: gr oupnet 0. subnet 0. pool 0
Gr oupnet : gr oupnet 0
Subnet : subnet 0
Name: pool 0
Rul es: r ul e0
Access Zone: Syst em
Al l ocat i on Met hod: st at i c
Aggr egat i on Mode: l acp
SC Suspended Nodes: -
Descr i pt i on: I ni t i al ext - 1 pool
I f aces: 1: ext - 1, 2: ext - 1, 3: ext - 1
I P Ranges: 1. 2. 3. 4- 1. 2. 3. 6
Rebal ance Pol i cy: aut o
SC Aut o Unsuspend Del ay: 0
SC Connect Pol i cy: r ound_r obi n
SC Zone: exampl e. i si l on. com
SC DNS Zone Al i ases: cl ust er . exampl e. i si l on. com
SC Fai l over Pol i cy: r ound_r obi n
SC Subnet :
SC TTL: 0
St at i c Rout es: -
----------------------------------------------------------------
I D: gr oupnet 0. subnet 0. pool 1
Gr oupnet : gr oupnet 0
Subnet : subnet 0
Name: pool 1
Rul es: -
Access Zone: Syst em
Al l ocat i on Met hod: dynami c
Aggr egat i on Mode: l acp
SC Suspended Nodes: -
Descr i pt i on:
I f aces: 1: ext - 1, 2: ext - 1, 3: ext - 1
I P Ranges: 1. 2. 3. 7- 1. 2. 3. 9
Rebal ance Pol i cy: aut o
SC Aut o Unsuspend Del ay: 0
SC Connect Pol i cy: r ound_r obi n
SC Zone: exampl e2. i si l on. com
SC DNS Zone Al i ases: -
SC Fai l over Pol i cy: r ound_r obi n
SC Subnet :
SC TTL: 0
St at i c Rout es: -

Continued on next page...

22 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
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Appendix D: Example output (2)

You could have arrived here from:

- Previous page

Example output for OneFS 7.2

cl ust er - 1# i si newor ks l i st pool s - v
subnet 0: pool 0 - Test Pool
I n Subnet : subnet 0
Al l ocat i on: St at i c
Ranges: 1
10. 1. 1. 1- 10. 1. 1. 2
Pool Member shi p: 5
1: ext - agg ( up)
2: ext - agg ( up)
3: ext - agg ( up)
4: ext - agg ( up)
5: ext - agg ( up)
Aggr egat i on Mode: Li nk Aggr egat i on Cont r ol Pr ot ocol ( LACP)
Access Zone: Syst em ( 1)
Smar t Connect :
Suspended Nodes : None
Aut o Unsuspend . . . 0
Zone : exampl e. i si l on. com
Ti me t o Li ve : 0
Ser vi ce Subnet : subnet 0
Connect i on Pol i cy: Round Robi n
Fai l over Pol i cy : Round Robi n
Rebal ance Pol i cy : Aut omat i c Fai l back

subnet 0: pool 1 - SMB Test Pool

I n Subnet : subnet 0
Al l ocat i on: St at i c
Ranges: 1
10. 1. 1. 2- 10. 1. 1. 5
Pool Member shi p: 5
1: ext - agg ( up)
2: ext - agg ( up)
3: ext - agg ( up)
4: ext - agg ( up)
5: ext - agg ( up)
Aggr egat i on Mode: Li nk Aggr egat i on Cont r ol Pr ot ocol ( LACP)
Access Zone: t est - Zone ( 2)
Smar t Connect :
Suspended Nodes : None
Aut o Unsuspend . . . 0
Zone : exampl e2. i si l on. com
Ti me t o Li ve : 0
Ser vi ce Subnet : subnet 0
Connect i on Pol i cy: Round Robi n
Fai l over Pol i cy : Round Robi n
Rebal ance Pol i cy : Aut omat i c Fai l back

23 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
For links to all Isilon customer troubleshooting guides, visit the Customer Troubleshooting - Isilon Info Hub.
___________________
We appreciate your help in improving this document. Submit your feedback at http://bit.ly/isilon-docfeedback.
Appendix E: Example output

You could have arrived here from:

- Page 7 - SmartConnect configuration (3)

Example output for nsl ookup <sczone>

The expectation is for the command to return rotating IP addresses, or, at the very least, to show
node IP addresses that are not the SSIP address.

A successful result will show the IP address. In this example, the returned IP address is
192.168.228.14, shown in bold in the following code example. If no IP address is listed, the
command failed. If you receive other failures (for example a timeout or an error message),
contact ___________________
Isilon Technical Support.

Cl ust er - 1# nsl ookup t est 1

Ser ver : 192. 168. 228. 99
Addr ess: 192. 168. 228. 99#53
Name: exampl e. i si l on. l ocal
Addr ess: 192. 168. 228. 14

Example output for nsl ookup <SC_FQDN>

Cl ust er - 1# nsl ookup t est 1. i si l on. l ocal
Ser ver : 192. 168. 228. 99
Addr ess: 192. 168. 228. 99#53
Name: exampl e. i si l on. l ocal
Addr ess: 192. 168. 228. 14

24 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
For links to all Isilon customer troubleshooting guides, visit the Customer Troubleshooting - Isilon Info Hub.
___________________
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Appendix F: Example output

You could have arrived here from:

- Page 10 - SmartConnect configuration (6)

Example output for i pconf i g / al l

Run this command from a Windows CMD prompt to determine the IP address of your local DNS
servers. The IP address is shown in bold in the following example output.

C: \ User s\ Admi ni st r at or . DC>i pconf i g / al l

Wi ndows I P Conf i gur at i on

Host Name . . . . . . . . . . . . : dc
Pr i mar y Dns Suf f i x . . . . . . . : exampl e. l ocal
Node Type . . . . . . . . . . . . : Hybr i d
I P Rout i ng Enabl ed. . . . . . . . : No
WI NS Pr oxy Enabl ed. . . . . . . . : No
DNS Suf f i x Sear ch Li st . . . . . . : exampl e. l ocal
Et her net adapt er Local Ar ea Connect i on:

Connect i on- speci f i c DNS Suf f i x . :

Descr i pt i on . . . . . . . . . . . : I nt el ( R) PRO/ 1000 MT Net wor k Connect i on
Physi cal Addr ess. . . . . . . . . : 00- 0C- 29- 96- 0A- C0
DHCP Enabl ed. . . . . . . . . . . : No
Aut oconf i gur at i on Enabl ed . . . . : Yes
I Pv4 Addr ess. . . . . . . . . . . : 192. 168. 228. 99( Pr ef er r ed)
Subnet Mask . . . . . . . . . . . : 255. 255. 255. 0
Def aul t Gat eway . . . . . . . . . : 192. 168. 228. 2
DNS Ser ver s . . . . . . . . . . . : 192. 168. 228. 250
Net BI OS over Tcpi p. . . . . . . . : Enabl ed

25 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
For links to all Isilon customer troubleshooting guides, visit the Customer Troubleshooting - Isilon Info Hub.
___________________
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Appendix G: Example output

You could have arrived here from:

- Page 4 - Start troubleshooting

Example output for OneFS 8.2 and later

cl ust er - 1# i si _f or _ar r ay - s ps awux | egr ep " ( i si _dnsi q_d| i si _smar t connect _d) " | gr ep - v gr ep
cl ust er - 1: r oot 1789 0. 0 0. 2 183888 18260 - Ss Fr i 18 1: 55. 91 / usr / sbi n/ i si _dnsi q_d
cl ust er - 1: r oot 1795 0. 0 0. 3 223268 23168 - Is Fr i 18 8: 59. 80 / usr / sbi n/ i si _smar t connect _d
cl ust er - 2: r oot 1785 0. 0 0. 2 183888 18220 - Ss 24Jul 19 7: 55. 56 / usr / sbi n/ i si _dnsi q_d
cl ust er - 2: r oot 62132 0. 0 0. 3 226104 25680 - Is Fr i 17 21: 26. 69 / usr / sbi n/ i si _smar t connect _d
cl ust er - 3: r oot 6777 0. 0 0. 2 183888 19736 - Ss Fr i 17 2: 36. 49 / usr / sbi n/ i si _dnsi q_d
cl ust er - 3: r oot 6787 0. 0 0. 3 224984 25412 - Is Fr i 17 14: 41. 21 / usr / sbi n/ i si _smar t connect _d

Example output for OneFS 8.1 and earlier

cl ust er - 1# i si _f or _ar r ay - s ps awux | egr ep " ( i si _dnsi q_d| i si _smar t connect _d) " | gr ep -v gr ep
cl ust er - 1: r oot 94227 0. 0 0. 9 174624 18384 - Ss 11: 50AM 0: 00. 14 / usr / sbi n/ i si _dnsi q_d
cl ust er - 2: r oot 13929 0. 0 0. 9 174112 17932 - Ss 11: 50AM 0: 00. 13 / usr / sbi n/ i si _dnsi q_d
cl ust er - 3: r oot 93708 0. 0 0. 9 174112 17932 - Ss 11: 50AM 0: 00. 15 / usr / sbi n/ i si _dnsi q_d

26 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
For links to all Isilon customer troubleshooting guides, visit the Customer Troubleshooting - Isilon Info Hub.
___________________
We appreciate your help in improving this document. Submit your feedback at http://bit.ly/isilon-docfeedback.
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www.EMC.com

27 - EMC Isilon Customer Troubleshooting Guide: Troubleshoot your SmartConnect Configuration

___________________________
For links to all Isilon customer troubleshooting guides, visit the Customer Troubleshooting - Isilon Info Hub.
___________________
We appreciate your help in improving this document. Submit your feedback at http://bit.ly/isilon-docfeedback.