ROAD TO IELTS IELTS preparation and practice Reading General Training module Practice test 3 BURG. | Clarity © The British Council 2012. All rights reserved.Candidate Number Candidate Name INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM General Training Reading PRACTICE TEST 3 1 hour Time 1 hour INSTRUCTIONS TO CANDIDATES Do not open this question paper until you are told to do so. Write your name and candidate number in the spaces at the top of this page. Read the instructions for each part of the paper carefully. Answer all the questions. ‘Write your answers on the answer sheet. Use a pencil. You must complete the answer sheet within the time limit. At the end of the test, hand in both this question paper and your answer sheet. INFORMATION FOR CANDIDATES There are 40 questions on this question paper. Each question carries one mark, © The British Council 2012. Allrighs reserved. iSECTION 1 Questions 1-14 Read the text below and answer Questions 1-9. ENROLMENT IN THE SELF-ACCESS CENTRE (SAC) ‘Who can enrol? Where to enrol? How to enrol? ‘What does it cost? How many hours? ‘Any permanent or temporary migrant (anyone on a student visa is only eligible if an individual exemption is granted). The Advance School of English 4® floor, J Block, Main Campus 120 Portsmith Road, PORTSMITH ‘Ask at the ESOL Enquiries Counter (Room 404, 4" floor, J Block) $0.50 per hour for holders of concession cards $1.00 per hour for permanent visas (casual) $5.00 per hour for temporary visas (casual) ‘You can choose how many hours per week or per month you attend. A concession card is issued to anyone on a permanent visa who wishes to pay for a minimum of 50 hours in advance (50 hours x 50c = $25). All other visitors to the SAC are charged the higher casual fee. What does enrolment in the SAC give access to? All books, CDs, DVDs, and CALL materials (CALL computer assisted Janguage learning). A booking system is used with resources in high demand. Speaking practice with Conversation Tutors: Monday-Thursday: 11.30 am=1.30 p.m. / Friday: 12.30-3 p.m. Word processing — a self-paced, internet-based program Tuesday: Wednesday: Thursday: Who can help? Procedure: 9am.-3pm, 1pm. -3p.m. 9am. -3 p.m. ‘The SAC Manager and SAC facilitators (who are all ESOL, teachers) are on duty every day from 9 a.m, — 3 p.m. First, enrol (as above), Register your attendance at the SAC Information Desk when you arrive — please note: you pay for a minimum of 2 hours each time. © The British Council 2012. Allrighs reserved.Use the SAC any day or time that suits YOU! Questions 1-4 Complete each sentence with the correct ending, AH, below. Write the correct letter, A-H, in boxes 1-4 on your answer sheet. 1 Students on a student visa need special permission to be able to 2 Students who want to enrol in the SAC should 3 Only permanent migrants can 4 ‘Temporary migrants must enrol in the School of English go to room 404 in J Block have access to DVDs pay more per visit pay their fees at the Enquiries Counter purchase a concession card reserve popular materials moth Un wb use the SAC © The British Council 2012. Allrighs reserved.Questions 5-9 Do the following statements agree with the information given in the text? In boxes 5-9 on your answer sheet write TRUE if the statement agrees with the information FALSE if the statement contradicts the information NOT GIVEN if there is no information on this 5 The tutors who take conversation groups are not paid. 6 Conversation tutors are unavailable on Wednesdays. 7 Students cannot access the word processing program on Wednesday morning. 8 — The SAC facilitators are also teachers at the Advance School of English, 9 Students cannot use the SAC for more than two hours at a time, © The British Council 2012. Allrighs reserved.Read the text below and answer Questions 10-14. energy saving tips ‘Refrigerator Turn the thermostat down so that your refrigerator temperature is around 3 degrees C and the freezer is as close to minus 16 degrees as possible. Check the door seals for a tight fit and leave the door open for no longer than absolutely necessary. These appliances account for about 20% of household electricity. Water cylinder Turn down the thermostat to 60° (or even 50° is usually sufficient). This is also’ much safer temperature for water — it reduces the likelihood of a household member getting scalded when using a hot tap. “ Washing machine Use cold water — around 20 degrees. Anything less than 15 degrees is too cold and ‘won't get your laundry clean. Only start the machine when it is full and when possible hang your laundry outside instead of using a dryer. & Dishwasher Only use it when it is full and turn off the drying cycle ~ allowing the contents to air dry will save 20% of the dishwasher’ total energy use. Home heating & cooling & Thermostat settings In winter, set the temperature at 20 degrees during the day and reduce it to 12 degrees before you go to bed. You can save energy by wearing an extra layer of clothing or putting another blanket on the bed. In summer, use blinds and drapes to keep the sun ‘out and don’t set your thermostat lower than 24, & Filters Clean air filters regularly — energy is wasted when air conditioners have to work harder to draw air through dirty filters. A small investment Compact fluorescent lights These cost more initially but they use only 25% of the energy of an incandescent light bulb and they last ten times longer. © The British Council 2012. Allrighs reserved.Questions 10-14 Complete the sentences below: Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer. Write your answers in boxes 10-14 on your answer sheet. 10 u 12 13 14 The most energy-efficient temperature for ensuring food stays frozen is degrees C. You can get your clothes clean quite economically by washing them in water no hotter than ..................... degrees C. On a cold night you can save energy and still stay warm by setting your hreater’s thermostat at .......cccsssssssses degrees C. Letting your dishes saves energy. Buying ..........essss0ssee light bulbs costs less in the long term. © The British Council 2012. Allrighs reserved.SECTION 2 Questions 15-27 Read the text below and answer Questions 15-21 Company Dress Code Policy Policy Statement Employees are representatives of the company and should dress appropriately. It is. recognised that employees dealing with customers should dress accordingly, whereas those working in the office, laboratories or warehouses should dress in a manner consistent with the nature of their work and Health and Safety regulations. Dress Code Requirements An employee's schedule of duties should largely determine his or her work attire, THE company’s objective is to allow employees to work comfortably, so smart-casual attire is the standard except in the following circumstances When employees are meeting with clients, community visitors or interviewing candidates, in order (o project a professional image, they should dress in a conventional business-like manner. — Employees must abide by the safety procedures of their departments and wear whatever protective clothing and/or safety equipment is necessary In the Laboratory — Long-sleeved shirts and trousers offer the best protection. Shorts and short skirts do not give adequate protection to your legs. — Loose-fitting clothing and long hair may create a fire hazard when burners are in use: loose-fitting clothing is unacceptable but long hair can be secured with a rubber band. Sandals and open-toed shoes are not suitable footwear. — Clothing such as ties, scarves or long jewelry, which could droop in chemicals or a flame, should be removed. Hair spray is highly flammable and should not be used before entering the lab. Synthetic fingernails are also highly flammable and therefore not permissible. In the Warehouse — Dress codes for warehouse employees are also based on safety concerns: thus the requirement for steel-toed boots and durable trousers (jeans are acceptable) or overalls. Workers may wear T-shirts as long as they conform to the rules. © The British Counc! 2012. Allrighs reserved. 7Inappropriate clothing — Sport-telated clothing including T-shirts or ties with slogans or club insignia — T-shirts or tops displaying offensive pictures or bad language Revealing clothing that exposes too much cleavage, your back, chest, feet, stomach or your underwear — Wrinkled, torn, dirty, or frayed clothing ‘Some common issues — piercings, tattoos, hairstyle, jewellery = Any jewellery that could pose a safety hazard for employees operating machinery must be removed. Employees wearing a ‘business’ standard of dress may be asked to remove certain piercings (such as nose and eyebrow rings) and cover up tattoos. — Hairstyles should always be tidy and hair should never hang over the eyes. All employees of the company should adhere to the dress code policy at all times. © The British Counc! 2012. Allrighs reserved.Questions 15-21 Do the following statements agree with the information given in the text? In boxes 15-2] on your answer sheet write TRUE if the statement agrees with the information FALSE if the statement contradicts the information NOT GIVEN if there is no information on this 15 The company wants its workers to wear comfortable clothes. 16 Employees dealing with extemal visitors should wear smart-casual attire, 17 Lab workers must keep their fingernails short. 18 Sturdy footwear is compulsory for warehouse workers. 19 Clothing should always be clean and pressed. 20 Machine operators must remove all jewellery. 21 Employees who come into contact with customers must not have visible tattoos, © The British Council 2012. Allrighs reserved.Read the text below and answer Questions 22-27 Customer service — tips for handling complaints Many complaints are made by telephone. In this case, there is a simple 7-step procedure to follow. At the outset, you should make a note of the person’s phone number and explain that you have done this in case the call should be disconnected for any reason. Getting cut off is a major source of upset and distress, so demonstrating that you have guarded against this is a positive first step. This is especially important if the customer has been transferred, made to wait or if there have been previous attempts at resolving the problem, State your name clearly because customers are tired of automated answer- phone menu systems and anonymous voices at the end of the line, You should also provide the customer with your direct line so that he feels he can make contact with you quickly and easily in the future. Establishing fast personal responsibility in this way is another positive step. Explain to the customer that you will deal with the issue until itis resolved, Your making a personal commitment to do this lightens the pressure on a frustrated customer. Once you have done this, just listen — be sure to listen with empathy and feeling — and let the customer unload his problem. He is most likely feeling very angry and exasperated and you can help him calm down and make him feel better by listening patiently and trying to understand how he feels, Take notes ~ get the facts and write them down, even if it takes time. The customer will appreciate this as it shows you are treating his problem seriously and with respect. Asking the person to focus on the facts can also help defuse an emotional situation. If the complaint is justified and shows that our company’s product is defective or our service is to blame, then you should immediately acknowledge the problem and unreservedly apologise. Finally, quickly move on to settling the issue. However, it is a mistake to guarantee remedial action or compensation that you or the company will be unable to deliver. © The British Council 2012. Allrighs reserved. 10Questions 22-27 Complete the flow-chart below. Choose NO MORE THAN TWO WORDS from the text for each answer. Write your answers in boxes 22-27 on your answer sheet. ROAD TO IELTS www takelELTS.britishcouncil.org = ‘= = = |@ The Brtish Council 2012. All ights reserved.SECTION 3 Questions 28-40 Read the text below and answer Questions 28-40. Walking on Water ASP ADS RSP AIS SASRS AAR ‘The availability of groundwater has always been taken for granted by Australians. Groundwater supplies have in prior times been perceived as a resource of infinite bounds — the prevailing mindset was “out of sight, out of mind”. This has all changed with the modern epoch, Persistent neglect has resulted in numerous, complications for groundwater users, and many interest groups have a great stake in its management and allocation. Over-allocation of surface water and persistent water shortages mean that reliance on groundwater supplies is expected to swell over the coming years. ‘The main point of concern now is whether or not a groundwater source can deliver a sustainable yield. This relies on a proper management of discharge (outflow) and recharge (inflow) rates. Discharge occurs when humans extract water, as well as through vegetation and evaporation into the atmosphere. Sustainable use therefore depends on more than keeping within the recharge rate; if humans use water at precisely the recharge rate, discharge through other ways can be adversely affected. Queensland has been one of the most active states in managing groundwater supplies. This is because the territory sits atop the Great Artesian Basin (GAB), an expansive underwater aquifer' that covers nearly one-fifth of the Australian continent. This resource has long been used by indigenous people and outback communities, particularly in times of drought (when surface water could dry up for hundreds of kilometres on end). Since farmers at Kerribee pioneered the use of bores” in the country, the number has spiralled beyond sustainable levels and caused water pressure and flow rates across the region to decline, Furthermore, estimates indicate that 80 per cent of GAB outflow is wasted because of inefficient and out-dated delivery systems Open drains used to keep livestock hydrated are a particular scourge ~ much water is lost due to seepage and evaporation. A layer of rock, sand or gravel through which groundwater flows * Holes drilled deep into the ground © The British Council 2012. Allrighs reserved. 12A number of initiatives have been undertaken to help stem this problem. The Queensland Government declared in 2005 a moratorium? on issuing new licences for water extraction from the GAB. A strategy group known as the Great Artesian Basin Consultative Council has also published a management plan that involves capping some bores (to prevent further declines in pressure) and rehabilitating hundreds of other bores and bore drains with troughs and polyester piping (to prevent water seeping into the earth). tis now also apparent that corruption of groundwater supplies by humans is going to be an issue to contend with. In 2006, thousands of Sydney residents had their groundwater usage curtailed due to industrial pollution of the Botany Sands aquifer. Bore water for any domestic purposes has since been off limits due to chemical seepage from an estimated eight industrial sites. Nevertheless, groundwater plans continue apace. Development of a controversial desalinisation plant has been postponed indefinitely while the feasibility of exploiting two aquifers near Sydney is explored. Authorities intend to use the aquifers to provide up to thirty gigalitres of water a year during dry spells and then leave them alone to replenish during higher rainfall years. But the proposed scheme is riddled with difficulties: low flow rates are hampering extraction; replenishment rates are lower than expected; and salinity imbalances caused by the procedure could wreak havoc on efforts to preserve wetland flora and fauna ecosystems that rely on a plentiful, clean and steady supply of water from the aquifers, Itis not too late to tum groundwater into a sustainable resource. Groundwater is renewable through surface run off (and, at a much slower rate, in organic springs where itis literally drip fed through rock on its way to the aquifers). At present, however, experts believe excessive amounts of ground water are being squandered on aesthetic projects such as keeping parks, gardens and golf courses green. Aside from more judicious use of groundwater, many experts also believe that ‘we need to look at hamessing other potential sources in order to meet our water needs. During rainy seasons, for example, urban areas are inundated with storm water and flash flooding that can bring cities to a standstill, Better storm water control mechanisms could potentially capture and preserve this rainwater for use at a later date. > A stop, postponement or delay © The British Council 2012. Allrighs reserved. 3Questions 28-31 Choose FOUR letters, A-J. Write the correct letter, A-J, in boxes 28-31 on your answer sheet. ‘The writer mentions a number of uses of groundwater in Australia. Which FOUR of the following uses are mentioned by the writer of the text? Maintaining recreational areas Helping sewer systems function Providing opportunities for underground adventure sports Supporting wildlife habitats Storing excess amounts of surface water in cities Naturally removing salt content from water Personal household use Forming hot springs for bathing Providing water for animals Dumping toxic waste products wer atmo aeS Questions 32-35 Do the following statements agree with the information given in the text? In boxes 32-35 on your answer sheet write TRUE if the statement agrees with the information FALSE if the statement contradicts the information NOT GIVEN if there is no information on this 32 Australians have always seen groundwater as a precious resource. 33 Use of groundwater is predicted to increase, 34 Humans cannot alter the recharge rate of groundwater. 35 Using water at the recharge rate or lower will ensure sustainable use. © The British Council 2012. Allrighs reserved. “4Questions 36-40 Complete each sentence with the correct ending, A-J, below. Write the correct letter, A-J, in boxes 36-40 on your answer sheet. 36 37 38 39 40 Outback communities Farmers at Kerribee station In 2005, Queensland authorities The Great Artesian Basin Consultative Committee Some residents in Sydney A took action to stop more people from being able to use groundwater. released a plan to improve bores and lessen wasted water. used groundwater to create artificial rivers. began a formal register to control access to groundwater. decreased the amount of water in movement. used their bore holes to dispose of waste products were prevented from using ground water due to contamination. relied on ground water during long periods of dry weather. were the first to use a bore in Australia. -raamonoo © The British Council 2012. Allrighs reserved. 6@@ BRITISH @@ COUNCIL Family name: First name(s) Are you: Female? Male? Read Reading Reading _ Rea Reading _ Reading Module taken (shade one box): Academic General Training ‘ men 7 === 2 v2 % 9 vex 3 43% 93 v2 x ; ee van x 6 45 x 95 ¥ 25 x 6 YO x 96 ¥ 26 x 7 VT x lee var x 8 vex 98 v2 x ° 49x 99 v 20 x 10 740% 30 ym x "1 vitx 34 vax q ya * 3p va x 43 v 13x gg va x 14 vax 34 vue 418 v15 x 95 v 35 x 76 v1 x 36 98 x 17 vax 37 var x 418 v1e x 38 v 98 x 19 v19x 39 v 99 x 20 vx 49 40 x Marker 2 Taitiale Band Listening Score ‘TotalROAD TO IELTS IELTS preparation and practice Reading General Training module Answer sheet 3 BRITISH | Clari 83a IL jarity Se eee eeeANSWERS, Each question correctly answered scores 1 mark. Correct spelling is needed in all answers, General Training Reading practice paper 3 SECTION 1 22. (tele)phone number Lo 23. direct line 2 B 24. Gust) listen / listen patiently 3 O*# 25. take notes 4 oD 26. (unreservedly) 5. NOT GIVEN apologisc/apologize 6. FALSE 27. — deliver 7. TRUE 8. NOT GIVEN SECTION 3 9. FALSE 28-31. INANY ORDER 10. minus 16/-16 A i. 20 D 12 12 G 13, airdry 1 14. (compact) fluorescent 32. FALSE 33. TRUE SECTION 2 34. NOT GIVEN 15, TRUE 35. FALSE 16. FALSE 36H 17. NOT GIVEN a7 18. TRUE 380A 19. TRUE 39. «= 20. FALSE 40. G 21. TRUE © The British Council 2012. Allrighs reserved.