Internal Shift Report w21-2020 Ip SPM v2 0
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Adi karaInternal Shift Report w21-2020 Ip SPM v2 0
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Adi karaRequest Type Problem Category Non Problem Category
Problem HandlingService Problem Service Migration
Non Problem HandHardware Failure SDP Creation
Backbone Congestion (Domestic Link) Cacti Update
Backbone Congestion (International Link) Traffic Load Share
Backbone Degradation (Domestic Link) PTR Record Registration
Backbone Degradation (International Link) Provide Information
Network Change Impact NIW Activity Monitoring
Bug International Routing Optimization
Bug Domestic Routing Optimization
High CPU Usage Create/Modify Mac Filter
Create/Modify Mac Filter Create/Modify QoS
Create/Modify QoS -
Others Others
Tuesday, 1 AugustOthers
Tuesday, 1 AugustOthers
-
WO54331
WO59058
WO58928
WO58918
TT0000008640605
WO56322
WO61991
WO61988
Service Pr Subject Tic NAP VPN Received VRequestor SegmentatiEscalation
NAP Servic Non ServiceIDIA Cpipe HPSM I-NOC FH Backoffice IP/MPLS Proper Proper
VPN Service INIX L2 Point to Email Access Back Office Improper Improper
Non Service INP IES Phone GSA
DNS L2 MultipoiWhatsapp TO Sumatera
Cache L3 VPN Others TO Jabodetabek
Speedtest TO West & Central Java
Others TO East Java & Bali Nusra
TO Kalisumapa
[P] [2-128239495896] [TATA CO Create servL2 Transport
ISPL
Configuration Management
AdjustmentProblem HaService Problem NSAS Optimization
Others
IP Transit Partner
#20170822Minta tolong check routing IP Pubcek ip 114.5.30.10 dan 114.5.30.0/24 sudah di advertised atau belum
[Internal][P] LATENCY SR#2-131 Optimasi keTO Jabodetabek
[Eskalsai] Problem HaService Prosap lag-3:9 VPN Service VPLS Email
#20170722MDN-BCP-CN1 Service Id 8128412Status service Id 812841245 under ME MDN-BCP-CN1-SR12 & reset SDP 8067:81
#20170722[S-ESCALATION] [WHD72487] [2-1pengecekan lebih lanjut problem IPV6 pelanggan ini disisi router dist INIX
#20170722 MDN-BCP-CN1 Service Id 885013 reset sdp disisi sdp 8067 under service 886013754, 812013854 , dan 885013654
AXA RWAN Migration status service AXA
#20170728RESET PORT IP VSAT SAPEKEN reset sap 4/1/4
#20170830[S-ESCALATION] [WHD78812] [S2]optimasi link karena high latency dan packet loss
#20170830[S-ESCALATION] [WHD78821] [S1 Ping ke arah google latency
#20170830[WHD78820 & WHD78819] [S2] HiOptimasi pad-kbu >< KPI-CN4
#20170830[Eskalasi] Alarm High_Utilization Load share smg><tegal
#20170929[WHD74900 & WHD74901] [S1][S-unblock IP 101.50.2.91 & 101.50.2.100
#20170929Request reset SDP Optimasi serv 8928 under ME JDL-CORE
#20170929Internal [S2] [WHD81437] DOWN Reset BGP ip 124.195.39.151
#20170929[Internal][WHD81452][WHD81453Optimasi PAD-SLK-EN1-SAR8 >< pdg-pe2-sr7
Status Yes No detail requestor
Open Yes I-NOC Backoffice IP/MPLS
Closed No I-NOC Operational
P2C Fault Handling
Escalated Access Back Office Bony, teddy, Denis
GSA ICS
TO Sumatera
TO Jabodetabek
TO West & Central Java
TO East Java & Bali Nusra ###
TO Kalisumapa
IP SPM L2 Indosat Danang, Nirwan, Ariesta, Dimas, Sugiarto
ISPL
Configuration Management Orang MPLS (Husni, Meiko, Pendi, Thio, )
NSAS Optimization
Others
ed atau belum ### ###
### ###
Fault Handling Proper ### ### No
Proper
R12 & reset SDP 8067:812841245 ### ###
si router dist INIX ### ###
013854 , dan 885013654 ME MDN-BCP-CN1-SR12 ### ###
### ###
### ###
### ###
### ###
### ###
### ###
### ###
### ###
### ###
### ###
hpsm ICS error
Zulhan ip 114.5.30hpsm ICS error
Aris Closed
No Bara Closed
Closed
Closed WO d hpsm belum dieskalasi ke ipspm karena hpspm erro
tiket sdh di P2C & status achive namun masih d tab open
tiket sdh di P2C & status achive namun masih d tab open
Adit
Adit Hasil pengecekan di sisi inix normal minta reset BGP ipv6 d sisi pelang
Diksi
Diksi
Ainul
Aris sudah dioptimasi, menunggu konfirmasi
Aris Cek local link pelanggan
Diksi Sudah Optimasi via bengkulu
Aris Sudah dicoba optimasi namun high util di smg><yogya
Diksi Sudah di unblock
Aris P2C Optimasi vi isat-p2
Azmi P2C Reset BGP ip 124.195.39.151
Aris P2C Sudah dibuat jalur lain namun latency tetap tinggi
m dieskalasi ke ipspm karena hpspm error
status achive namun masih d tab open
status achive namun masih d tab open
normal minta reset BGP ipv6 d sisi pelanggan
n high util di smg><yogya
n latency tetap tinggi
Date WeekWO /Ticket ID OTRS ID
Monday, 18 May 2020 21 #2020051840000087
Monday, 18 May 2020 21 WO170036 #2020051840000078
Monday, 18 May 2020 21 WO170040 #2020051840000096
Monday, 18 May 2020 21 WO170048 #2020051840000103
Monday, 18 May 2020 21 #2020051840000112
Monday, 18 May 2020 21 WO170046 #2020051840000121
Monday, 18 May 2020 21 WO170060 #2020051940000012
Monday, 18 May 2020 21 WO170443 #2020051940000021
Monday, 18 May 2020 21 WO170061 #2020051940000031
Monday, 18 May 2020 21 TT36554825 #2020051940000049
Monday, 18 May 2020 21 TT36558283 #2020051940000058
Tuesday, 19 May 2020 21 #2020051940000067
Tuesday, 19 May 2020 21 WO170450 #2020051940000076
Tuesday, 19 May 2020 21 WO170445 #2020051940000085
Tuesday, 19 May 2020 21 WO170453 #2020051940000094
Tuesday, 19 May 2020 21 WO170455 #2020051940000101
Tuesday, 19 May 2020 21 WO170449 #2020051940000111
Tuesday, 19 May 2020 21 WO170074 #2020051940000129
Tuesday, 19 May 2020 21 WO170075 #2020051940000138
Tuesday, 19 May 2020 21 WO168406 #2020051940000147
Tuesday, 19 May 2020 21 #2020051940000156
Tuesday, 19 May 2020 21 WO170062 #2020051940000165
Tuesday, 19 May 2020 21 WO170077 #2020051940000174
Tuesday, 19 May 2020 21 WO170629 #2020051940000183
Tuesday, 19 May 2020 21 #2020051940000192
Tuesday, 19 May 2020 21 #2020051940000209
Tuesday, 19 May 2020 21 WO170632 #2020051940000218
Tuesday, 19 May 2020 21 WO170635 #2020051940000227
Tuesday, 19 May 2020 21 WO170637 #2020051940000236
Tuesday, 19 May 2020 21 #2020051940000245
Tuesday, 19 May 2020 21 WO170079 #2020051940000254
Tuesday, 19 May 2020 21 #2020051940000263
Tuesday, 19 May 2020 21 #2020051940000272
Tuesday, 19 May 2020 21 WO170086 #2020051940000281
Tuesday, 19 May 2020 21 WO170645 #2020051940000307
Tuesday, 19 May 2020 21 WO168408 #2020051940000291
Tuesday, 19 May 2020 21 WO170657 #2020051940000316
Tuesday, 19 May 2020 21 WO170660 #2020051940000325
Tuesday, 19 May 2020 21 WO170098 #2020052040000019
Wednesday, 20 May 2020 21 WO170665 #2020052040000028
Wednesday, 20 May 2020 21 #2020052040000037
Wednesday, 20 May 2020 21 WO170669 #2020052040000046
Wednesday, 20 May 2020 21 WO170114 #2020052040000055
Wednesday, 20 May 2020 21 WO170111 #2020052040000064
Wednesday, 20 May 2020 21 #2020052040000073
Wednesday, 20 May 2020 21 #2020052040000082
Wednesday, 20 May 2020 21 WO170133 #2020052040000091
Wednesday, 20 May 2020 21 #2020052040000108
Wednesday, 20 May 2020 21 WO170682 #2020052040000117
Wednesday, 20 May 2020 21 WO168415 #2020052040000126
Wednesday, 20 May 2020 21 WO170121 #2020052040000135
Wednesday, 20 May 2020 21 WO170116 #2020052040000144
Wednesday, 20 May 2020 21 WO170679 #2020052140000017
Wednesday, 20 May 2020 21 WO170686 #2020052140000026
Wednesday, 20 May 2020 21 WO170139 #2020052140000035
Wednesday, 20 May 2020 21 WO170681 #2020052140000044
Wednesday, 20 May 2020 21 WO170689 #2020052140000053
Wednesday, 20 May 2020 21 WO170136 #2020052140000062
Wednesday, 20 May 2020 21 WO170693 #2020052140000071
Wednesday, 20 May 2020 21 WO170695 #2020052140000081
Thursday, 21 May 2020 21 WO170696 #2020052140000099
Thursday, 21 May 2020 21 WO170143 #2020052140000106
Thursday, 21 May 2020 21 WO170140 #2020052140000115
Thursday, 21 May 2020 21 WO170145 #2020052140000124
Thursday, 21 May 2020 21 WO170150 #2020052140000133
Thursday, 21 May 2020 21 #2020052140000142
Thursday, 21 May 2020 21 WO170709 #2020052140000151
Thursday, 21 May 2020 21 WO170711 #2020052140000161
Thursday, 21 May 2020 21 WO170163 #2020052140000179
Thursday, 21 May 2020 21 WO170164 #2020052140000188
Thursday, 21 May 2020 21 WO170712 #2020052140000197
Thursday, 21 May 2020 21 WO170167 #2020052140000204
Thursday, 21 May 2020 21 #2020052140000213
Thursday, 21 May 2020 21 WO170168 #2020052140000222
Subject Request Type Request Category
NE TN EID under Wotu MKS-WOT-AN1-X3 / 114.0.44.87 Unmanaged Problem HandlingService Problem
[S-ESCALATION][S3][internal][INTERMITTEN][SR# 2-358765291582][IDIA P-P-N Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-363948004756 || SARANA INDUSTAMA PERKASA PTProblem
| HandlingService Problem
Problem
EP] [INTERNAL] [HIGH ERROR] [SR#2-364049048407] [DETH BBTPN SPN 140502] LINK HandlingService Problem
Reset SDP Binding Problem HandlingService Problem
[S2] [INTERNAL] [packet loss] SR# 2-364040748656 BATAM BINTAN TELEKOMUNIKAProblem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-364053488896 CID INIX_MTX08047082_UPD_290 PT. Problem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-364051713013 RACKH LINTAS ASIA INIX_MTX08056 Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-364052648740 || SR#2-364052649590 || KHAZANAH Problem HandlingService Problem
ESCALATE TT36554825 IM0000039064593<br/>IM0000039064592 Problem Handling
Hardware Failure
ESCALATE TT36558283 IMPACT: Looping ## MAC address transition occurred # VL Problem HandlingService Problem
BGP Peering Session Down - SG.GS (AS24482) <> Indosat (AS17922) Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-364061547469 INIX_PLG_664 DUAK SATU DUA TIGA Problem HandlingService Problem
RE: [PR2] [Internal] [PACKET LOSS] SR# 2-364054116655 PT NTT INDONESIA DETH_ Problem HandlingService Problem
RE: [EP] [INTERNAL] [SR#2-363899152386] [PT ASTRA INTERNATIONAL TBK] [Proble Problem Handling
Create/Modify Mac Filter
RE: [S3] [WO170455] [INTERNAL] [DOWN] SR# 2-364078859075 DWI TUNGGAL ABAD Problem HandlingService Problem
RE: [S3] [INTERNAL] [DOWN] SR# 2-364055799690 TRANSKON JAYA INIX_MTX07733Problem HandlingService Problem
RE: [S1] [INTERNAL] [REDUCE BANDWIDTH] SR# 2-364076039423 PT TRANSKON JAYProblem HandlingService Problem
RE: [PL1] [INTERNAL] [DOWN] SR# 2-364078459510 DIA_MTX07758704_TJK_2189 Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR#2-364056348319 INIX_MTX08841467_ISM_797 M Problem HandlingService Problem
[S2] [INTERNAL]
RE: Mohon [IP PROBLEM]
bantuan SR#
check MPLS 2-364051839123
Solo arah WSL03 CID Problem HandlingService Problem
DIA_MTX09004534_CKR_2679 PT. SUTINDO CHEMICAL INDONESIA RE: Pengecekan
RE: [BBIP] [WO170062] [RFO] SR# 2-364058549647 DETH_MTX07715772_JKS_63Problem Handling
[PR1][WO170077]
IP public
Non Provide Information
Problem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-364081975931 BUMI MULIA MAKMUR LESTARI
DIA_MTX08418759_BPP_2596 RE: BMML [WO170629] Problem HandlingService Problem
mohon reset service vlan down TSM-KGL-EN1 Problem HandlingService Problem
Create service dan
[EP] [INTERNAL] LAG SKA-TRS-EN1-SAR
[DOWN] unt split
[SR#2-364084579733] trafficRAKYAT
[BANK ME Teras TBK.PT] Problem HandlingService Problem
RTN toINDONESIA
[DIPV B-R-I RGN 152249] [BACKHAUL MPLS BANK BRI GTI RAGUNAN] [WO170632] Problem HandlingService Problem
RE: [PR3] [Internal] [PACKET LOSS] SR# 2-363970294107 PT. UNILEVER INDON Problem HandlingService Problem
RE: [EP][INTERNAL][INTERMITTEN] SR#2-364086339203 BANK MAYBANK INDONESIAProblem HandlingService Problem
RE: Reset SDP Binding Problem HandlingService Problem
RE: [IMP] [INTERNAL] [INTERMITTEN] SR#2-364082379550 IIPT AP-LA SDA 190019 Problem HandlingService Problem
RE: tidak bisa ping NMS U2000 dari MKS-WOT-AN1-X3 Problem HandlingService Problem
RE: [PR3] [UPDATES] [DOWN] SR# 2-363930934527 CID DETH_MTX07715378_TGN_58 Problem HandlingService Problem
RE: [EP][INTERNAL][SR#2-364093082473][HIGH ERROR][BANK SYARIAH MANDIRI] Problem HandlingService Problem
RE: [S2] [INTERNAL] [INTERMITTEN] SR# 2-364091040897 MITRA LINTAS MULTIM Problem HandlingService Problem
RE: [PL2] [OPEN] [INTERMITTEN] SR#2-364098078433 || INDOSAT MEGA MEDIA || PI roblem HandlingService Problem
[EP] [INTERNAL] [INCOMING CALL PROBLEM] [SR#2-364099423583] [02131183801]
[PT BANK DBS INDONESIA] Incoming Fax Issue [WO170657] Problem Handling
Create/Modify QoS
[S3] [INTERNAL] [INTERMITTEN] SR#2-364097035425 PT PZ CUSSONS INDONESIA Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-364103423253 PRIMACOM INTERBUANA DET Problem HandlingService Problem
[PL2] [OPEN] [DOWN] SR# 2-364113370113,; 2-364113901907 PT. BANK DANAMONProblem
I HandlingService Problem
Pengecekan service Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-364083190930 & SR#2-364083284792 TERMINAL Problem HandlingService Problem
[S3] [WO170111] [INTERNAL] [DOWN] SR#2-364128392614
WO170669
TELUK LAMONG INIX_MTX07870056_SBY_307
DIA_MTX07838354_PTK_2581 KAPUAS MEDIA & INP_MTX07870056_SBY_303
GRAFIKA RE: URGENT JARINGAN
[WO170114] Problem HandlingService Problem
PUTUS
Problem HandlingService Problem
Re:Site 03BGR101_TAMAN_TOPI_BGR , Actual Terdapat Alarm PLMN Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-364132730901-SR#2-364132849611 || PT.
INTERNET MADJU ABAD MILENINDO || DIPT I-MAM BPP 140001-DIPT I-MAM PTI-Non Problem Domestic
HandlingRouting Optimization
tidak bisa ping||10.31.247.115
MLG 140005 [WO170133] (huawei sbc) dari LAN IT
Problem HandlingService Problem
[S3] [INTERNAL]
[Eskalasi [DOWN] SR# 2-364142281631
Alarm] TRANSMISSION BACKBONE PT. RADIANT
DWDM KebumenUTAMA INTERINSCO Problem
- Baturaden Backbone
Handling
Congestion (Domestic Link)
DETH_MTX03051715_JKS_6359 RE: Link MPLS Radiant Down [WO170682]
Problem HandlingService Problem
[PL2] [INTERNAL] [LATENCY] SR#2-364143603679 || INDOSAT MEGA MEDIA || INP_M Problem HandlingService Problem
[PL2] [INTERNAL] [packet loss] SR#2-364134135804 INDOSAT MEGA MEDIA DETH IM2 Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR#2-364129180215 SANTOSA AGRINDO IDIA SAGRIProblem HandlingService Problem
[S3] [internal] [WEBSITE ACCESS PROBLEM] SR# 2-364128897655, 2-364128976123 Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTEN] [SR#2-364128640293] [CITIBANK N. A] [061300039 Problem Handling
Create/Modify QoS
[S3] [Internal] [DOWN] SR# 2-364146275330 SINAR WIJAYA PLYWOOD INDUSTRIE Problem HandlingService Problem
[PR2] [Internal] [RFO] SR# 2-364129125747 & 2-364129183995 SINGAPORE TE Problem Handling Others
[S2] [INTERNAL] [ERROR] SR#2-364095245507 MANDALA LINTAS NUSA DIPT M-L-N PT Problem HandlingService Problem
[PL2] [WO170136] [INTERNL] [ADVERTISE IP] SR#2-364143732630 || INDOSAT MEGA Problem
M HandlingService Problem
[ES][INTERNAL][DOWN][SR#2-364154996167 YAY BADAN WAKAF SULTAN AGUNG DIP Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-364131884802 || SATNETCOM BALIKPAPAN, Problem HandlingService Problem
[S2] [WO170696] [internal] [INTERMITTEN] SR#2-364155316355 MITRA LINTAS M Problem HandlingService Problem
[S3] [internal] [INTERMITTENT] SR# 2-364130620409 CIPTA TERANG UNGGUL DIA_ Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTEN] [SR#2-364128640293] [CITIBANK N. A] [061300039 Problem HandlingService Problem
[S2] [WO170145] [internal] [INTERMITTEN] SR#2-364082435701 ALAM PERMAI M Problem HandlingService Problem
[PL2] [INTERNAL] [ADVERTISE IP] SR#2-364156857478 INDOSAT MEGA MEDIA IIPT IM2 PTI-PTI 150102 RE: Advertise prefix 219.83.42.0/24
Problem HandlingService Problem
Router Langsa
[ES]
[S3] [INTERNAL]
[internal] [FLAPPING]
[DOWN] [SR#2-364099679313]
SR#2-364175030384 [DIPV ALTRI TNG
TIGA161001] [PT Problem HandlingService Problem
SUMBER ALFARIA TRIJAYA] SAT Koneksi Toko|| DUAK
AB98 SATU
Tidak DUA(Intermitten)
Stabil || INIX_MTX08505009_KTL_894 || [WO170709]
Problem HandlingService Problem
[WO170654] [WO170711]
Non Problem Handling
SDP Creation
WO170163
[IPH] Problem HandlingService Problem
[PR3] [INTERNAL]
[INTERNAL] [I/O CALL]LOSS]
[PACKET SR#2-364081775413 PT. Musim
SR# 2-364189113393 Mas 06130008161
PT. UNILEVER INDONESIA TBK IDIA UNILV JBB 180062 BT REF# INC000009918028 [W
Gangguan Nomor PSTN Indosat untuk kim 2 Site A dengan indikasi Line mati.
[S1] [INTERNAL] [DOWN] SR#2-364193061283 BATAM TRANS GASINDO IDIA B-T-G Problem HandlingService Problem
[WO168409]
BTM 150069 RE: [WO170712]
DOWN IDIA B-T-G BTM 150069 Batam Trans Gasindo Problem HandlingService Problem
21052020[WO170167]
[PL2]
Reset [INTERNAL]
Service [HIGH LATENCY] SR#2-364178129776 HUTCHISON 3 INDONESIA Problem HandlingService Problem
DETH H-3-I MKS-PKM 170220 [H3I-Indosat] HW_IPBB P4 JKT1 - Gi3/0/0 - To P4 MKS Problem HandlingService Problem
via Indosat - 100 Mbps High delay | TT INC-200521-00000761
Problem HandlingService Problem
Problem HandlingService Problem
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Service down VPN Service
L2 MultipointEmail TO Kalisumapa 400097 Proper Proper 5/18/2020 5:25
request create servicNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 5/18/2020 8:54
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice400070
IP/MPLS400095
Proper Proper 5/18/2020 14:04
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 5/18/2020 17:34
SDP down VPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 5/18/2020 17:41
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper
5/18/2020 18:01
Service Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper
5/18/2020 20:30
Service Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper
5/18/2020 20:36
Service Down NAP Service INIX I-NOC
Email FH Backoffice IP/MPLS
4000139 Proper Proper
5/18/2020 21:38
Log Alarm Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS
400021 Proper Proper 5/18/2020 23:05
Looping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400092 Proper Proper 5/19/2020 0:32
BGP Down NAP Service INIX Email ISPL 40001 400010Proper Proper 5/18/2020 23:26
Service Down VPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
4000139 Proper Proper 5/19/2020 3:38
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 9:12
Broadcast mac VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 5/19/2020 8:40
Service Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/19/2020 9:14
Service Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/19/2020 9:07
intermittent NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 9:17
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/19/2020 9:16
Service Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/19/2020 9:36
Service Down VPN Service
L2 Multipoint
TO West & Central Java
400049 Proper Proper 5/19/2020 9:40
Looking for RFO VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 9:49
Optimasi IP Web NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/19/2020 10:44
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 10:45
Service Down VPN Service
L2 Multipoint
TO West & Central Java
400021 Proper Proper 5/19/2020 11:41
Request Split Traffic VPN Service
L2 Multipoint
TO West & Central Java
400028 Proper Proper 5/19/2020 11:22
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/19/2020 12:26
Google intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 13:01
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 13:03
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/19/2020 13:18
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 5/19/2020 12:57
Ping cannot reach toVPN ServiceL3 VPN Email TO Kalisumapa 4000114 Proper Proper 5/19/2020 14:04
Intermittent VPN Service
L2 Multipoint
Configuration Management400028 Proper Proper 5/19/2020 15:11
Tidak terima prefix VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 5/19/2020 15:53
Intermittent NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 16:19
Google intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 5/19/2020 17:23
Set QoS VPN Service Cpipe I-NOC
HPSM FH Backoffice IP/MPLS
4000187 Proper Proper 5/19/2020 18:55
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 19:19
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/19/2020 21:50
request reset BGP INNAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 5/20/2020 2:12
SDP down caused LDVPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
4000149 Proper Proper 5/20/2020 3:32
SDP down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/20/2020 6:33
Service down NAP Service INP HPSM GSA 40001 Proper Proper 5/20/2020 11:38
Service down NAP Service IDIA HPSM GSA 400070 Proper Proper 5/20/2020 14:34
Service Down VPN Service
L2 Multipoint
Email TO Jabodetabek 400015 Proper Proper 5/20/2020 14:42
Leaking IT LAN VPN ServiceL3 VPN EmailAccess Back Office 400080 Proper Proper 5/20/2020 15:17
Service down NAP Service INIX HPSM GSA 400072 Proper Proper 5/20/2020 17:28
Optimasi Non Service
Non ServiceEmail
TO West & Central Java
4000155 Proper Proper 5/20/2020 16:56
Service down VPN Service
L2 Multipoint
HPSM GSA 400028 Proper Proper 5/20/2020 18:04
intermittent NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/20/2020 20:10
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/20/2020 19:59
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 5/20/2020 19:49
intermittent NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400064 Proper Proper 5/20/2020 20:01
Set QoS VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400031 Proper Proper 5/20/2020 20:14
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/20/2020 20:18
check log Non Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000129 Proper Proper 5/20/2020 20:05
advertise prefix NAP ServiceINIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/20/2020 20:20
intermittent NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/20/2020 20:11
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/20/2020 22:17
high latency NAP ServiceINIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/20/2020 23:01
high latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/20/2020 23:45
Set QoS VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400031 Proper Proper 5/21/2020 0:50
create sdp VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/21/2020 1:29
Set QoS VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400031 Proper Proper 5/21/2020 4:13
prefix problem NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400071 Proper Proper 5/21/2020 8:25
mac address not detVPN ServiceL3 VPN Email TO Sumatera 400019 Proper Proper 5/21/2020 11:06
BGP Idle NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/21/2020 14:15
create sdp VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/21/2020 15:24
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/21/2020 15:28
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/21/2020 15:30
Service down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 5/21/2020 17:24
peer down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400073 Proper Proper 5/21/2020 19:06
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 5/21/2020 19:29
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 5/21/2020 19:34
vice Problem
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
5/18/2020 8:20 2:55 175 No No Rianto P2C create new path
5/18/2020 9:51 0:57 57 No No Andrew P2C create service VSI PAMA PERSADA NUSANTARA
5/18/2020 14:16 0:12 12 No No Rianto P2C segmentasi SARANA INDUSTAMA PERKASA P
5/18/2020 17:54 0:20 20 No No Rianto P2C tidak bisa dioptimasi kar LINK INDOSAT BTPN KCP Sungai
5/18/2020 17:45 0:04 4 No No Rianto Closed reset SDP
5/18/2020 18:05 0:04 4 No No Rianto P2C reroute via NTT BATAM BINTAN TELEKOMUNIKA
5/18/2020 20:35 0:05 5 No No Maulan P2C Segmentasi, service UP PT. HUTCHISON 3 INDONESIA
5/18/2020 20:44 0:08 8 No No Ermy P2C Segmentasi, service UP RACKH LINTAS ASIA
5/18/2020 21:47 0:09 9 No No Ermy P2C Reset SAP KHAZANAH MEDIA NETWORK N
5/18/2020 23:20 0:15 15 No No Maulan P2C Segmentasi, Port Flapping
5/19/2020 1:01 0:29 29 No No Ermy P2C Segmentasi, service UP
5/19/2020 1:30 2:04 124 No No Maulan P2C Reset BGP IPv4 dan IPv6
5/19/2020 4:16 0:38 38 No No Maulan P2C Reset SAP DUAK SATU DUA TIGA
5/19/2020 9:31 0:19 19 No No Andrew P2C Normal, no action PT NTT INDONESIA
5/19/2020 9:26 0:46 46 No No Pahlevi P2C Modify mac filter ingress PT ASTRA INTERNATIONAL TBK
5/19/2020 9:31 0:17 17 No No Andrew P2C Detect mac at CN, kendalDWI TUNGGAL ABADI
5/19/2020 9:33 0:26 26 No Yes Andrew P2C Reconfig farend TRANSKON JAY
5/19/2020 9:46 0:29 29 No No Pahlevi P2C Change path lsp PT TRANSKON JAYA
5/19/2020 9:38 0:22 22 No No Pahlevi P2C Normal, no action TELEKOMUNIKASI INDONESIA TB
5/19/2020 9:56 0:20 20 No No Andrew P2C kendala akses metro MITRA LINTAS MULTIMEDIA
5/19/2020 10:17 0:37 37 No No Pahlevi P2C Segmentasi
5/19/2020 10:21 0:32 32 No No Andrew P2C Segmentasi PT NTT INDONESIA
5/19/2020 10:58 0:14 14 No No Andrew P2C Normal, no action PT. SUTINDO CHEMICAL INDONE
5/19/2020 11:03 0:18 18 No No Pahlevi P2C kendala akses metro BUMI MULIA MAKMUR LESTARI
5/19/2020 11:48 0:07 7 No No Andrew P2C Port akses down
5/19/2020 11:34 0:12 12 No No Pahlevi P2C Create Port SAP dan binding ke service sesuai request
5/19/2020 12:33 0:07 7 No No Pahlevi Closed Reset SAP dan SDP OK BANK RAKYAT INDONESIA TBK.P
5/19/2020 13:08 0:07 7 No No Pahlevi P2C Optimasi dengan LDP PT. UNILEVER INDONESIA TBK
5/19/2020 13:13 0:10 10 No No Pahlevi P2C Optimasi dengan LSP BANK MAYBANK INDONESIA
5/19/2020 13:26 0:07 7 No No AndrewClosed Reset SDP OK
5/19/2020 13:30 0:33 33 No No Andrew P2C advertise prefix at kpi-diaPT. SUTINDO CHEMICAL INDONE
5/19/2020 15:26 1:22 82 No Yes Pahlevi P2C Segmentasi
5/19/2020 15:33 0:22 22 No No Pahlevi P2C Segmentasi PT. APLIKANUSA LINTASARTA FO
5/19/2020 16:21 0:28 28 No No Andrew P2C Segmentasi BANK SYARIAH MANDIRI
5/19/2020 17:01 0:42 42 No No Pahlevi P2C Create LSP MITRA LINTAS MULTIMEDIA
5/19/2020 17:46 0:22 22 No No Andrew P2C advertise prefix at kpi-diaPT. PURNAMA SINAR GEMILANG
5/19/2020 19:00 0:05 5 No No Pahlevi P2C Set QoS sudah existing, nPT BANK DBS INDONESIA
5/19/2020 21:08 1:49 109 No No Maulan P2C create LSP PT PZ CUSSONS INDONESIA
5/19/2020 22:47 0:57 57 No No Maulan P2C create LSP PRIMACOM INTERBUANA
5/20/2020 2:47 0:35 35 No No Rianto P2C reset SDP PT. BANK DANAMON INDONESIA
5/20/2020 4:06 0:34 34 No No Maulan P2C add prefix ip system ASYH-EN1 di sisi JKT-KBS-CN1-SR12
5/20/2020 7:03 0:30 30 No No Rianto Closed reset SDP
5/20/2020 12:03 0:25 25 No No Pahlevi P2C Reset BGP no improve TERMINAL TEL
5/20/2020 14:44 0:10 10 No No Pahlevi P2C Farend unmanage KAPUAS MEDIA
5/20/2020 14:52 0:09 9 No No Dany Closed Reset SDP OK
5/20/2020 15:39 0:22 22 No No Pahlevi P2C Leaking IT LAN OK
5/20/2020 18:05 0:37 37 No No Pahlevi P2C Normal, no action PT. INTERNET
5/20/2020 18:22 1:26 86 No No Dany P2C Tuning metric no improve
5/20/2020 18:30 0:26 26 No No Pahlevi P2C create new path PT. RADIANT U
5/20/2020 20:44 0:34 34 No No Rianto P2C reroute upstream INDOSAT MEGA MEDIA
5/20/2020 20:49 0:50 50 No No Rianto P2C optim lsp INDOSAT MEGA MEDIA
5/20/2020 20:49 1:00 60 No No Andrew P2C advertise prefix at kpi-diaSANTOSA AGRINDO
5/20/2020 20:51 0:50 50 No No Andrew P2C reroute domestic LINTASARTA
5/20/2020 21:26 1:12 72 No No Rianto P2C Set QoS sudah existing, nCITIBANK
5/20/2020 21:35 1:17 77 No No Andrew P2C optim lsp SINAR WIJAYA PLYWOOD INDUS
5/20/2020 21:40 1:35 95 No No Andrew P2C cek log sin-gsw-node2 SINGAPORE TELECOMMUNICAT
5/20/2020 20:35 0:15 15 No No Andrew P2C pengecekan inix MANDALA LINTAS NUSA
5/20/2020 21:48 1:37 97 No No Rianto P2C reroute upstream INDOSAT MEGA MEDIA
5/20/2020 22:28 0:11 11 No No Rianto P2C reset SDP BADAN WAKAF SULTAN AGUNG
5/20/2020 23:15 0:14 14 No No Rianto P2C pengecekan inix,menambah SATNETCOM BALIKPAPAN
5/21/2020 0:08 0:23 23 No No Rianto P2C optim lsp MITRA LINTAS MULTIMEDIA
5/21/2020 1:04 0:14 14 No No Rianto P2C set qos lv5 CIPTA TERANG UNGGUL
5/21/2020 2:08 0:39 39 No No Rianto P2C create sdp CITIBANK
5/21/2020 4:43 0:30 30 No No Rianto P2C Pada lag-1 dari svc
set qos lv5 ALAM PERMAI MAKMUR JAYA
212303004 terpantau
5/21/2020 9:41 1:16 76 No No Fardan P2C down.
Pengecekan
Sudahprefix
kami pelangg
coba INDOSAT MEGA MEDIA
5/21/2020 11:36 0:30 30 No No Dany P2C reset
Create
tetapi no improve.
IndikasiLSP pada jalur PP service tersebut simetris via ACH
terdapat
5/21/2020 14:35 0:20 20 No No Fardan P2C looping
Pengecekan
dari sisi
prefix
akses,
pelangg
DUAK SATU DUA TIGA
5/21/2020 15:48 0:24 24 No No Dany P2C mohon
Create
untuk dapat
dilakukan pengecekan CN1 dan CN2 kearah farend SRP
SDP dari jampang
5/21/2020 15:51 0:23 23 No No Fardan P2C disisi akses.
Optimasi jalur PP namun no improve, jika dibandingkan d
5/21/2020 16:24 0:54 54 No No Fardan P2C Propose untuk dilakukan PT. pemindahan
UNILEVERservice
INDONESIA
ke VPRN
TBK 87
LSP ke arah JRL-EN1,
5/21/2020 18:23 0:59 59 No No Dany P2C SDP
Create
terpantau
service MDN-SGI-
Oper UP. PT. Musim Mas
5/21/2020 19:16 0:10 10 No No Andrew P2C LSP ke arah BTG-AN1.
optimasi dengan menamBATAM TRANS GASINDO
Saat ini SDP terpantau
5/21/2020 19:33 0:04 4 No No Pahlevi P2C UP.
5/21/2020 19:44 0:10 10 No No Andrew P2C Port yang ada di sisi M HUTCHISON 3 INDONESIA
Special Note
MA PERSADA NUSANTARA
RANA INDUSTAMA PERKASA PT
NK INDOSAT BTPN KCP Sungai Penuh
TAM BINTAN TELEKOMUNIKASI
. HUTCHISON 3 INDONESIA
CKH LINTAS ASIA
AZANAH MEDIA NETWORK NUSANTARA
UAK SATU DUA TIGA
NTT INDONESIA
ASTRA INTERNATIONAL TBK
WI TUNGGAL ABADI
Eskalasi ke Pak Danang
TRANSKON JAYA
LEKOMUNIKASI INDONESIA TBK
TRA LINTAS MULTIMEDIA
NTT INDONESIA
. SUTINDO CHEMICAL INDONESIA
MI MULIA MAKMUR LESTARI
g ke service sesuai request
NK RAKYAT INDONESIA TBK.PT
. UNILEVER INDONESIA TBK
NK MAYBANK INDONESIA
. SUTINDO CHEMICAL INDONESIA
Eskalasi ke Pak Sugiarto
. APLIKANUSA LINTASARTA FOR LKPP (DINAS KOMINFO KABUPATEN SIDOARJO)
NK SYARIAH MANDIRI
TRA LINTAS MULTIMEDIA
. PURNAMA SINAR GEMILANG
BANK DBS INDONESIA
PZ CUSSONS INDONESIA
IMACOM INTERBUANA
. BANK DANAMON INDONESIA
N1 di sisi JKT-KBS-CN1-SR12
BBIP tidak eskalasi WO
BBIP tidak eskalasi WO
BBIP tidak eskalasi WO
BBIP tidak eskalasi WO
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
NTOSA AGRINDO
NAR WIJAYA PLYWOOD INDUSTRIES
NGAPORE TELECOMMUNICATIONS
ANDALA LINTAS NUSA
DOSAT MEGA MEDIA
DAN WAKAF SULTAN AGUNG
TNETCOM BALIKPAPAN
TRA LINTAS MULTIMEDIA
PTA TERANG UNGGUL
AM PERMAI MAKMUR JAYA
DOSAT MEGA MEDIA
vice tersebut simetris via ACH-LMY-CN1 (ACH-LGSA <> MDN-BCP-CN1 & ACH-LGSA <> MDN-BCP-CN2).
UAK SATU DUA TIGA
N1 dan CN2 kearah farend SRP-CN1-SR12e, dan sebaliknya.
. UNILEVER INDONESIA TBK
. Musim Mas
TAM TRANS GASINDO
UTCHISON 3 INDONESIA
Date WeekWO /Ticket ID OTRS ID
Tuesday, 12 May 2020 20 WO169881 #2020051240000151
Wednesday, 13 May 2020 20 WO169914 #2020051340000158
Sunday, 17 May 2020 20 WO169816 #2020051740000016
Sunday, 17 May 2020 20 WO170027 #2020051740000025
Sunday, 17 May 2020 20 WO170026 #2020051740000034
Sunday, 17 May 2020 20 WO170028 #2020051740000043
Sunday, 17 May 2020 20 WO169819 #2020051740000052
Sunday, 17 May 2020 20 WO170226 #2020051840000014
Sunday, 17 May 2020 20 WO170229 #2020051840000023
Sunday, 17 May 2020 20 WO170032 #2020051840000032
Sunday, 17 May 2020 20 WO170031 #2020051840000041
Sunday, 17 May 2020 20 #2020051840000051
Monday,18 May 2020 20 WO170033 #2020051840000069
[S1] [WO169881] [INTERNAL] [IP ROUTING PROBLEM] SR#2-363744769177 - 2-
363745204979 || ADIRA DINAMIKA MULTI FINANCE, PT ||
INP_MTX00221311_BKS_1015 - INIX_MTX00221311_BKS_1016 Advertise / Routing
block ip ADIRA FINANCE Subject Request Type Request Category
Problem HandlingService Problem
[S2] [INTERNAL] [HIGH LATENCY] SR#2-363797802943 SATNETCOM BALIKPAPAN, PTProblem
I HandlingService Problem
[S3] [WO169816] [Internal] [INTERMITTEN] SR#2-363989113385 FIBER NETWORKS Problem HandlingService Problem
[S3] [WO170027] [INTERNAL] [INTERMITTEN] SR# 2-363978182223, 2-363985496 Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-363988560644 PT. SAMUDERA MULIA ABADI IDIA SUL Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-363987636107 PRIMACOM INTERBUANA RE:Problem HandlingService Problem
[S2] [WO169819] [INTERNAL] [LATENCY] SR# 2-363994296795 PT. ALIANSI TEKNOLOProblem HandlingService Problem
[S1] [WO170226] [INTERNAL] [DOWN] SR#2-364011233457 || ANTANG GUNUNG MERA Problem HandlingService Problem
[S1] [INTERNAL] [REDUCE BANDWITH] SR# 2-364010575038 PT. MORA TELEMATIKAProblem
I HandlingService Problem
[PR3] [Internal] [PACKET LOSS] SR# 2-363970294107 PT. UNILEVER INDONESIA Problem HandlingService Problem
[PL2] [INTERNAL] [PACKET LOSS] SR#2-364013602428 || INDOSAT MEGA MEDIA || Problem
DE HandlingService Problem
Area 20 ProblemBackbone
Handling
Congestion (Domestic Link)
[IMP] [INTERNAL] [INTERMITTEN] SR# 2-363946982136 APLIKANUSA LINTASARTA Problem HandlingService Problem
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
IP ROUTING PROBLENAP Service INP I-NOCHPSM FH Backoffice IP/MPLS
400064 Proper Proper 5/12/2020 17:25
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS40004 Proper Proper 5/13/2020 16:48
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 10:48
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 10:50
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 11:56
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 10:53
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/17/2020 14:54
Service down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 20:44
Reduced BandwidthVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 21:02
Packet Loss VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 22:04
Packet Loss VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/17/2020 21:52
Load Share Non Service
Non ServiceE mail TO Sumatera 4000155 Proper Proper 5/17/2020 19:17
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000181 Proper Proper 5/18/2020 1:17
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
5/12/2020 18:59 1:34 94 No No Dany P2C Segmentasi ADIRA DINAMIKA MULTI FINANC
5/13/2020 18:27 1:39 99 No No Fardan Closed best path via HE SATNETCOM BALIKPAPAN
5/17/2020 10:54 0:06 6 No No MaulanClosed tidak dapat di reroute, k FIBER NETWORKS INDONESIA
5/17/2020 10:57 0:07 7 No No Rianto Closed tidak dapat di reroute, k PT. ALITA PRAYAMITRA
5/17/2020 12:38 0:42 42 No No Rianto Closed tidak dapat di reroute, k PT. SAMUDERA MULIA ABADI
5/17/2020 12:41 1:48 108 No No MaulanClosed tidak dapat di reroute, k PRIMACOM INTERBUANA
5/17/2020 15:53 0:59 59 No No Rianto Closed reroute via RETN PT. ALIANSI TEKNOLOGI INDONE
5/17/2020 21:13 0:29 29 No No Ermy Closed Change LSP to LDP ANTANG GUNUNG MERATUS
5/17/2020 21:22 0:20 20 No No Ermy Closed Change LSP to LDP PT. MORA TELEMATIKA INDONE
5/17/2020 23:33 1:29 89 No No Akmal Closed Creat LSP PP PT UNILEVER INDONESIA
5/17/2020 23:42 1:50 110 No No Ermy Closed Creat LSP PP
5/17/2020 21:33 2:16 136 No No Akmal Closed Set Metric
5/18/2020 2:22 1:05 65 No No Akmal Closed Migrasi L3 to ANC-CN3 APLIKANUSA LINTASARTA
Special Note
IRA DINAMIKA MULTI FINANCE, PT
TNETCOM BALIKPAPAN
BER NETWORKS INDONESIA
. ALITA PRAYAMITRA
. SAMUDERA MULIA ABADI
IMACOM INTERBUANA
. ALIANSI TEKNOLOGI INDONESIA
NTANG GUNUNG MERATUS
. MORA TELEMATIKA INDONESIA
UNILEVER INDONESIA
Koordinasi detail by Whatsapp
LIKANUSA LINTASARTA
Date WeekWO /Ticket ID OTRS ID
Monday, 4 May 2020 19 TT36201289 #2020050440000022
Monday, 4 May 2020 19 #2020050440000031
Monday, 4 May 2020 19 #2020050440000041
Monday, 4 May 2020 19 #2020050440000059
Monday, 4 May 2020 19 #2020050440000068
Monday, 4 May 2020 19 #2020050440000077
Monday, 4 May 2020 19 WO169006 #2020050440000086
Monday, 4 May 2020 19 WO168997 #2020050440000095
Monday, 4 May 2020 19 WO168996 #2020050440000102
Monday, 4 May 2020 19 WO169002 #2020050440000111
Monday, 4 May 2020 19 WO168983 #2020050540000011
Monday, 4 May 2020 19 WO168949 #2020050540000021
Monday, 4 May 2020 19 WO169004 #2020050540000039
Monday, 4 May 2020 19 WO169250 #2020050540000048
Monday, 4 May 2020 19 WO169261 #2020050540000057
Monday, 4 May 2020 19 WO169010 #2020050540000066
Monday, 4 May 2020 19 WO169009 #2020050540000075
Monday, 4 May 2020 19 WO169266 #2020050540000084
Monday, 4 May 2020 19 WO169015 #2020050540000093
Monday, 4 May 2020 19 WO169021 #2020050540000101
Tuesday, 5 May 2020 19 WO169425 #2020050540000119
Tuesday, 5 May 2020 19 #2020050540000128
Tuesday, 5 May 2020 19 WO169430 #2020050540000137
Tuesday, 5 May 2020 19 WO169276 #2020050540000146
Tuesday, 5 May 2020 19 WO169284 #2020050540000155
Tuesday, 5 May 2020 19 WO169281 #2020050540000164
Tuesday, 5 May 2020 19 WO169435 #2020050540000173
Tuesday, 5 May 2020 19 #2020050540000182
Tuesday, 5 May 2020 19 WO169289 #2020050540000191
Tuesday, 5 May 2020 19 WO169286 #2020050540000208
Tuesday, 5 May 2020 19 WO169443 #2020050540000217
Tuesday, 5 May 2020 19 WO169444 #2020050540000226
Tuesday, 5 May 2020 19 WO168329 #2020050540000235
Tuesday, 5 May 2020 19 WO169294 #2020050540000244
Tuesday, 5 May 2020 19 WO169446 #2020050540000253
Tuesday, 5 May 2020 19 WO169448 #2020050540000262
Tuesday, 5 May 2020 19 WO169449 #2020050540000271
Tuesday, 5 May 2020 19 #2020050540000281
Tuesday, 5 May 2020 19 WO169297] #2020050540000299
Tuesday, 5 May 2020 19 WO169299 #2020050540000306
Tuesday, 5 May 2020 19 WO169452 #2020050540000315
Tuesday, 5 May 2020 19 WO169303 #2020050540000324
Tuesday, 5 May 2020 19 WO169460 #2020050540000333
Tuesday, 5 May 2020 19 WO169305 #2020050540000342
Tuesday, 5 May 2020 19 WO169463 #2020050640000019
Tuesday, 5 May 2020 19 WO169465 #2020050640000028
Wednesday, 6 May 2020 19 WO169467 #2020050640000037
Wednesday, 6 May 2020 19 TT36247734 #2020050640000046
Wednesday, 6 May 2020 19 WO169312 #2020050640000055
Wednesday, 6 May 2020 19 WO169313 #2020050640000064
Wednesday, 6 May 2020 19 WO169472 #2020050640000073
Wednesday, 6 May 2020 19 WO169475 #2020050640000082
Wednesday, 6 May 2020 19 WO168976 #2020050640000091
Wednesday, 6 May 2020 19 WO169482 #2020050640000108
Wednesday, 6 May 2020 19 WO169484 #2020050640000117
Wednesday, 6 May 2020 19 WO169316 #2020050640000126
Wednesday, 6 May 2020 19 WO169483 #2020050640000135
Wednesday, 6 May 2020 19 WO168340 #2020050640000144
Wednesday, 6 May 2020 19 WO169487 #2020050640000153
Wednesday, 6 May 2020 19 WO169317 #2020050640000162
Wednesday, 6 May 2020 19 WO169481 #2020050640000171
Wednesday, 6 May 2020 19 WO169488 #2020050640000181
Wednesday, 6 May 2020 19 WO169491 #2020050640000199
Wednesday, 6 May 2020 19 WO169321 #2020050640000206
Wednesday, 6 May 2020 19 WO169322 #2020050640000215
Wednesday, 6 May 2020 19 WO169493 #2020050640000224
Wednesday, 6 May 2020 19 WO169496 #2020050640000233
Wednesday, 6 May 2020 19 WO169489 #2020050640000242
Wednesday, 6 May 2020 19 WO169332 #2020050640000251
Wednesday, 6 May 2020 19 WO169334 #2020050640000261
Wednesday, 6 May 2020 19 #2020050640000279
Wednesday, 6 May 2020 19 WO169511 #2020050640000288
Wednesday, 6 May 2020 19 WO168344 #2020050640000297
Wednesday, 6 May 2020 19 WO169494 #2020050740000017
Wednesday, 6 May 2020 19 #2020050740000026
Wednesday, 6 May 2020 19 WO169514 #2020050740000035
Wednesday, 6 May 2020 19 WO169337 #2020050740000044
Wednesday, 6 May 2020 19 WO169516 #2020050740000053
Thursday, 7 May 2020 19 #2020050740000062
Thursday, 7 May 2020 19 WO169354 #2020050740000071
Thursday, 7 May 2020 19 WO169525 #2020050740000081
Thursday, 7 May 2020 19 WO169530 #2020050740000099
Thursday, 7 May 2020 19 WO169529 #2020050740000106
Thursday, 7 May 2020 19 WO169353 #2020050740000115
Thursday, 7 May 2020 19 WO169360 #2020050740000124
Thursday, 7 May 2020 19 #2020050740000133
Thursday, 7 May 2020 19 WO169362 #2020050740000142
Friday, 8 May 2020 19 WO169541 #2020050840000015
Friday, 8 May 2020 19 WO169374 #2020050840000024
Friday, 8 May 2020 19 WO169367 #2020050840000033
Friday, 8 May 2020 19 WO169376 #2020050840000042
Friday, 8 May 2020 19 WO169379 #2020050840000051
Friday, 8 May 2020 19 WO169384 #2020050840000061
Friday, 8 May 2020 19 WO169548 #2020050840000079
Friday, 8 May 2020 19 WO169555 #2020050840000088
Friday, 8 May 2020 19 WO169385 #2020050840000097
Friday, 8 May 2020 19 WO169396 #2020050840000113
Friday, 8 May 2020 19 WO169390 #2020050840000131
Friday, 8 May 2020 19 WO169388 #2020050840000141
Friday, 8 May 2020 19 WO169383 #2020050840000168
Friday, 8 May 2020 19 WO169386 #2020050840000177
Friday, 8 May 2020 19 #2020050840000195
Friday, 8 May 2020 19 WO169403 #2020050840000186
Friday, 8 May 2020 19 WO169560 #2020050840000104
Friday, 8 May 2020 19 WO169399 #2020050840000122
Friday, 8 May 2020 19 WO169404 #2020050840000159
Friday, 8 May 2020 19 #2020050840000202
Friday, 8 May 2020 19 WO169405 #2020050840000211
Friday, 8 May 2020 19 WO169563 #2020050940000013
Saturday, 9 May 2020 19 WO169407 #2020050940000022
Saturday, 9 May 2020 19 WO169411 #2020050940000031
Saturday, 9 May 2020 19 WO169574 #2020050940000059
Saturday, 9 May 2020 19 WO169412 #2020050940000068
Saturday, 9 May 2020 19 WO169414 #2020050940000041
Saturday, 9 May 2020 19 WO169581 #2020051040000011
Saturday, 9 May 2020 19 WO169418 #2020051040000029
Saturday, 9 May 2020 19 WO169582 #2020051040000038
Saturday, 9 May 2020 19 WO169419 #2020051040000047
Saturday, 9 May 2020 19 #2020051040000056
Sunday, 10 May 2020 19 WO169586 #2020051040000065
Sunday, 10 May 2020 19 WO169587 #2020051040000074
WO169421
Sunday, 10 May 2020 19 WO169420 #2020051040000083
Sunday, 10 May 2020 19 WO169598 #2020051040000092
Sunday, 10 May 2020 19 WO169625 #2020051040000109
Sunday, 10 May 2020 19 WO169627 #2020051140000018
Sunday, 10 May 2020 19 WO169606 #2020051140000027
Sunday, 10 May 2020 19 WO169605 #2020051140000036
Sunday, 10 May 2020 19 WO169626 #2020051140000045
Sunday, 10 May 2020 19 WO168354 #2020051140000063
Sunday, 10 May 2020 19 WO168355 #2020051140000072
Sunday, 10 May 2020 19 TT36360766 #2020051140000081
Sunday, 10 May 2020 19 #2020051140000091
Subject Request Type Request Category
ESCALATE TT36201289 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProProblem HandlingService Problem
RE: [Eskalasi Alarm] IP BACKBONE ME_BACKHAUL JKT-KPI-CN3-SR12 NetworkInterf Problem Handling Hardware Failure
RE: cek metro-e SBY-TGS-EN1 Problem HandlingService Problem
RE: cek metro-e sby-kdco-en1 Problem Handling
Hardware Failure
RE: solarwind | [S3] [INTERNAL] [MRTG PROB] SR#2-352665787328 RUBYCON INDON Problem HandlingService Problem
RE: DCN NE PDH ALU DEMANGHARJO Unmanaged Problem Handling
Hardware Failure
[S3] [internal] [LATENCY] SR#2-363368536321 DIA_MTX08651419_MKD_2270 SIN Problem HandlingService Problem
[ES] [INTERNAL] [INTERMITTEN] [SR# 2-363359279463] [PT. BANK PERMATA] [DETHProblem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN] SR#2-363359022937 MNC KABEL MEDIACOM DETHProblem M HandlingService Problem
[S2] [INTERNAL] [HIGH LATENCY] SR# 2-363360208289 DETH_MTX07714551_BLS_ Problem HandlingService Problem
[PL2] [INTERNAL] [ADVERTISE IP] SR#2-363355317944 PT. Indosat Mega Media IIPT Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-363303008184 || PRIMACOM INTERBUANA P|roblem HandlingService Problem
[S1] [WO169004] [INTERNAL] [INTERMITTEN] SR#2-363368151462 BORWITA CITRA Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-363358221360 PT. SIERAD PRODUCE TBK DIPV SIRADProblem
T HandlingService Problem
[S2] [INTERNAL] [IP PREFIX PROBLEM] SR#2-363367258634 INP_MTX07713576_JKS_10 Problem HandlingService Problem
[S3] [WO169010] [internal] [PACKET LOSS] SR#2-363360362663 CEMERLANG MUL Problem HandlingService Problem
[S1] [INTERNAL] [WEB ACCESS PROBLEM] SR#2-363358797316 CATUR GLOBAL LOGIProblem HandlingService Problem
Re: [S2] [internal] [HIGH LATENCY] SR#2-363374960323 || PT. ARTHA TELEKOMINDO Problem
| HandlingService Problem
Reset SDP Binding [WO169015] Problem HandlingService Problem
Re: [PL2] [INTERNAL] [HIGH LATENCY] SR# 2-363379007903 INDOSAT MEGA MEDIA Problem HandlingService Problem
WO169425-2G Down Problem HandlingService Problem
TT 227726657 // [IST] Multiple GTP Path Failure on JKTSREPG1 Problem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-363388001362 SANTOSA UTAMA LESTARI IDIA S-U-L Problem
BD HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-363388706893 REGUS BUSINESS CENTRE INDONES Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-363389040346,2-363389084301 US EMBAS Problem HandlingService Problem
[EP] [INTERNAL] [DOWN] [SR#2-363391469383] [DETH BBTPN MKS-MKU 170519] L Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR#2-363391524865 || PT LATIVI MEDIA KARYA || DIPV Problem HandlingService Problem
Cek VLAN service bts ME MOYUDAN Problem HandlingService Problem
[S-ESCALATION][S1][INTERNAL][IP ACCESS Problem][SR# 2-363392740340][PT. AVI Problem HandlingService Problem
[EP] [INTERNAL] [DOWN] [SR-2-363392082553] [DIPV B-C-A MKS 161220] [PT. BANKProblem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-363398989738 CHUBB SAFES INDONESIA DIA_MTX092 Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-363391589448 BAMBUDEN BERKAT JAYA IDIA BAMBU Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-363397674341 PT NEC INDONESIA DETH_MTX0Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-363399704842 || INDOSAT MEGA MEDIA ||Problem HandlingService Problem
[S1] [INTERNAL] [PACKET LOSS] SR# 2-363399294813 DEUTSCHE BANK DETH_MTX005146 Problem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN] SR#2-363400189773 RIKEN INDONESIA IDIA RIKEN Problem HandlingService Problem
[PL2] [INTERNAL] [ADVERTISE IP] SR#2-363400122382 INDOSAT MEGA MEDIA IIPT IM2 Problem
P HandlingService Problem
me kerung2 MKS-KRK-AN1-X3 PING rto TO u2020 10.18.143.200 Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR#2-363390986926 GE OPERATIONS INDONESIA Problem HandlingService Problem
[S3] [OPEN] [DOWN] SR# 2-363400945785 APLIKANUSA LINTASARTA INP_MTX090 Problem HandlingService Problem
[PR2] [Internal] [PACKET LOSS] SR# 2-363400775950 PT NTT INDONESIA DETH J-F- Problem HandlingService Problem
RE: [PR3] [INTERNAL] [DOWN] SR# 2-363400456579 PT. AT&T GLOBAL NETWORK Problem HandlingService Problem
RE: [PR2] [Internal] [PACKET DROP] SR#2-363400455854 || SINGAPORE TELECOMMProblem HandlingService Problem
RE: [PR3] [INTERNAL] [INTERMITTEN] SR#2-363406107253 PT. AT&T GLOBAL NET Problem HandlingService Problem
Re: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-363366995591 PT. PRIMACOM INTERB Problem HandlingService Problem
RE: [EP][INTERNAL][INTERMITTENT][SR# 2-362976748333][PT. ASTRA HONDA MOTOR Problem HandlingService Problem
RE: [PL1] [OPEN] [DOWN] SR#2-363411224971 DIPV IDKTO PSR 160286 INDOLAKTOProblem Handling Network Change Impact
RE: ESCALATE TT36247734 IMPACT: Looping ## SpokeSdpBinding#circuit-4163-28 Problem HandlingService Problem
RE: [S2] [internal] [DROP TRAFFIC] SR#2-363410955299/2-363411604612/ 2-3 Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-363416433653 PT PANIN BANK TBK MPLS PANIN 014Problem Handling Network Change Impact
[PL2] [WO169472] [INTERNAL] [Advertise IP] SR# 2-363416968107 & 2-3634175458Problem HandlingService Problem
[S1] [WO169475] [INTERNAL] [INTERMITTEN] SR#2-363415264166 MEGA AKSES PE Problem HandlingService Problem
[PR3] [INTERNAL] [PACKET LOSS] SR#2-363343919903 || PT. UNILEVER INDONESI Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-363411149603 DETH C-B-N MDN-ETR 160088 CYBEProblem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-363418944399 PT. APLIKANUSA LINTASARTA Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR# 2-363419272750 SINAR MITRA SEPADAN FINANCE D Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR# 2-363418467903 PT. CINOXMEDIA NETWORK Problem HandlingService Problem
[PL2] [WO168340] [INTERNAL] [Advertise IP] SR# 2-363418429407 & 2-3634184804Problem HandlingService Problem
[EP][INTERNAL][INTERMITTENT][SR# 2-363420595113][MPLS A-S-F 011 CKR 128K22Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR#2-363418319791 DIA_MTX08205581_YOG_3083 BProblem HandlingService Problem
[S1] [WO169481] [INTERNAL] [INTERMITTEN] SR#2-363411150431 2-363411198199Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR-2-363421184017] [IIPT UTAMA PTI-AS2 180007]Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR# 2-363420682168 PT. TRIA SOLUSINDO DIPT TRIA Problem HandlingService Problem
[EP][INTERNAL][INTERMITTEN] SR#2-363422608193 BANK MAYBANK INDONESIA TBK Problem HandlingService Problem
[S2] [internal] [INTERMITTEN] SR#2-363420307346 NETCITI PERSADA, PT DETH_MTX0 Problem HandlingService Problem
[S3] [WO169493] [Internal] [INTERMITTEN] SR#2-363423224123 PT NETTOCYBER IND Problem HandlingService Problem
[S1] [WO169496] [INTERNAL] [INTERMITTEN] SR# 2-363426912878 CID DETH_MTX00 Problem HandlingService Problem
[IMP] [INTERNAL] [DOWN] SR#2-363391616771 APLIKANUSA LINTASARTA IDIA AP-LA Problem HandlingService Problem
[S3] [WO169332] [internal] [IP ACCES PROB] SR#2-363399826723 , SR#2-3633998 Problem HandlingService Problem
[IMP] [INTERNAL] [WEB ACCESS PROBLEM] SR#2-363421883096 & SR#2-363421947686 Problem HandlingService Problem
mohon bantuan pengecheckan metro CIDAUN Problem HandlingService Problem
[S1] [INTERNAL] [ERROR] SR# 2-363431087660 CID DIA_MTX07715040_CKR_3084 PT. Problem HandlingService Problem
[PR2] [BBIP] [WO168344] [PACKET LOSS] SR# 2-363433696933 INDOSAT SINGAPOREProblem HandlingService Problem
RE: [S3] [INTERNAL] [DOWN] [SR#2-363418819987] [PT. TIKI JALUR NUGRAHA EKAKU Problem HandlingService Problem
RE: MINOR: CLI Standby CPM is offline. Problem HandlingHardware Failure
RE: [S1] [INTERNAL] [ERROR] SR#2-363399075555 || PT PZ CUSSONS INDONESIA ||Problem HandlingService Problem
RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-363434656213] [DIPV MANRI PMN 152229] Problem HandlingService Problem
RE: [S3] [INTERNAL] [DOWN] SR 2-363436526412 TRANSKON JAYA INIX_MTX0773302 Problem HandlingService Problem
RE: SDP Down SRP-CN2 X SPR-EN1 Problem HandlingService Problem
[S1] [internal] [LATENCY] SR#2-362883199466 PT. DES TEKNOLOGI INFORMASI DE Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR# 2-363465444453 ALITA PRAYAMITRA DIA_MTX078 Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-363459459971 DAE YOUNG TEXTILE IDIA DYTEX KDLProblem
1 HandlingService Problem
[S1] [INTERNAL] [DOWN] SR# 2-363466404834,; 2-363466989702 PT PRIMA PESONAProblem
P HandlingService Problem
[PL2] [INTERNAL] [Reduced Bandwidth] SR# 2-363463574745 INP_MTX08655442_KDI Problem HandlingService Problem
[S1] [WO169360] [INTERNAL] [IP ROUTING PROBLEM] SR# 2-363477284973 ARTHA Problem HandlingService Problem
CN1 & CN2 BCP Non Problem Handling SDP Creation
[PL2] [WO169362] [INTERNAL] [INTERMITTEN] SR# 2-363483597907 PT SANATEL Problem HandlingS ervice Problem
RE: [PR3] [internal] [PACKET DROP] SR#2-363367435894 BT COMMUNICATIONS INDON Problem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR#2-363508199333 SAMUDERA MULIA ABAD Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR# 2-363509103049 SAMPOERNA AGRO DETH SAGRO KTP-S Problem HandlingService Problem
[IMP] [INTERNAL] [REDUCED BANDWIDTH] SR#2-363219591552 APLIKANUSA LINTASProblem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR# 2-363504067438 & 2-363502236900 KIRANA PRProblem HandlingService Problem
[PR3] [INTERNAL] [PACKET LOSS] SR#2-363343919903 || PT. UNILEVER INDONESI Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR#2-363512722543] [DETH BBTPN SRA 150070] PL roblem HandlingService Problem
[PR3] [Internal] [PACKET LOSS] SR#2-363515080413 PT. UNILEVER INDONESIA TBK Problem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN] SR# 2-363517079007 KAYONG MUARA TEKNOINDOProblem HandlingService Problem
[EP][INTERNAL] [Request] [Internet Bank Mandiri] [WO169396] Non Problem Handling
PTR Record Registration
[S2] [INTERNAL] [DOWN] SR# 2-363520941108 VALE INDONESIA PT, TBK DETH VAL Problem HandlingService Problem
[IMP] [INTERNAL] [WEB ACCESS PROB] SR#2-363390553017 RUTIN PENGADILAN A Problem HandlingService Problem
[EP][INTERNAL][SR#2-363514489153][High Error] [DIPVPN_MTX07714472_JKB_6538] Problem HandlingService Problem
[S2] [INTERNAL] [REQUEST] SR# 2-363507127924 INP IIPT GMDIA PTI SLT 150075 Problem HandlingService Problem
MMSC connection down_INC000000821903 Non Problem
International
Handling Routing Optimization
[S1] [INTERNAL] [LATENCY] SR#2-363521926267 MITRA KARYA PRIMA IDIA M-K-P SDA Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-363525254803] DIPV ALTRI SLO 150670 SAT Konek Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR# 2-363520787129 VALE INDONESIA PT, TBK D Problem HandlingService Problem
[PL2] [internal] [INTERMITTEN] SR#2-363527956137 || PRIMACOM INTERBUANA | Problem HandlingService Problem
BSC KOLAKA Disconect Problem HandlingService Problem
reset service id 513012015 Problem HandlingService Problem
[S1][WO169563] [INTERNAL] [DOWN] SR# 2-363526161547 PT. MEGA NUSANTAR Problem HandlingService Problem
[S-ESCALATION][S2][INTERNAL][ERROR][SR#2-363523777599][SATNETCOM BALIKP Problem HandlingService Problem
[PL1][INTERNAL]
[S1] [INTERNAL][DOWN]
[DOWN]SR#
SR#2-363524250833
2-363545695113 PT.
TELEKOMUNIKASI INDONESIA TBK Problem HandlingService Problem
PGAS TELEKOMUNIKASI
NUSANTARA DETH_MTX07715298_SKD_583 RE: Link Siorejo Lampung via Indosat
[PL2] [INTERNAL] [FLAPPING] SR#2-363560715675 || HUTCHISON 3 INDONESIA || DProblem HandlingService Problem
#Down [WO169412]
Problem HandlingService Problem
[S2] [WO169414] [INTERNAL] [APPLICATION PROBLEM] SR#2-363566243303
CEMERLANG MULTIMEDIA BANDUNG DIPT C-M-M BDG 140010 Problem HandlingService Problem
[S2] [INTERNAL] [ERROR] SR#2-363572689293 INIX_MTX07715317_BPP_1067 SAT Problem HandlingService Problem
Request reset WO169418 Problem HandlingService Problem
[S1] [INTERNAL] [ERROR/ LATENCY] SR# 2-363580661952 KREDIT BIRO INDONESIA JAProblem HandlingService Problem
[S2] [INTERNAL] [ERROR/ LATENCY] SR# 2-363579613397 PT. RACKH LINTAS ASIA Problem HandlingService Problem
add cacti CN Non Problem Handling
Cacti Update
WO169586-JKT-PRS-AN1-ESS6 (PARISTINA_PP) Problem HandlingService Problem
[PR3] [Internal] [RFO] SR# 2-363587791948 , - , 2-363588296582 PT. AT&T GLOBA Problem HandlingService Problem
Problem HandlingService Problem
WO169421 01JKS048 IBS_L_ELEKTRINDO
[S1] [INTERNAL] [IP ACCES PROBLEM] SR#2-363605961583 BUT.PEARLOIL (SEBUKU) Problem
L HandlingService Problem
[S3] [WO169625] [internal] [WEB ACCESS PROB] SR#2-363618247485 || YAY. PERGUProblem HandlingService Problem
[PL2] [WO169627] [INTERNAL] [INTERMITTEN] SR#2-363622810133 || PRIMACOM IProblem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN] SR#2-363622236847 || ALITA PRAYAMITRA || DI Problem HandlingService Problem
[PL2] [WO169605] [INTERNAL] [INTERMITTEN] SR# 2-363622139582 INDOSAT MEGAProblem HandlingService Problem
[PR2] [Internal] [DOWN] SR# 2-363622140355 TATA COMMUNICATIONS INTERNATIO Problem HandlingService Problem
Check service sdp 512343700 Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR#2-363621793383 || MITRA LINTAS MULTIMEDIAProblem HandlingService Problem
ESCALATE TT36360766 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedPro Problem HandlingService Problem
[Eskalasi Alarm] IP ACCESS ME_BACKHAUL JKT-GMP-AN1-SRA8 NetworkInterface#t Problem HandlingService Problem
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Reset SAP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/4/2020 7:57
Port Down Non Service
Non ServiceI-NOC
Email FH Backoffice IP/MPLS
400021 Proper Proper 5/4/2020 12:57
Binding SDP VPN Service
L2 MultipointEmail
TO East Java & Bali Nusra
400028 Proper Proper 5/4/2020 12:50
Unmanage VPN Service
L2 MultipointEmail
TO East Java & Bali Nusra
400021 Proper Proper 5/4/2020 11:07
Leak solarwind NAP Service IDIA Email
Configuration Management
4000170 Proper Proper 5/4/2020 13:20
Unmanage VPN ServiceL3 VPN Email
Configuration Management
4000105 Proper Proper 5/4/2020 13:59
Optimation Link NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
4000183 Proper Proper 5/4/2020 18:33
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/4/2020 20:03
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/4/2020 19:45
High Latency VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/4/2020 20:11
Advertise NAP Service INP HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/4/2020 20:49
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400094 Proper Proper 5/4/2020 20:39
Check Service VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400094 Proper Proper 5/4/2020 21:33
Check Service VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400094 Proper Proper 5/4/2020 21:26
High Latency NAP Service INP HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/4/2020 21:58
High Latency NAP Service INP HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/4/2020 21:57
Web Acces prob NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
40004 Proper Proper 5/4/2020 21:55
High Latency NAP Service INP HPSM
I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/4/2020 23:22
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 5/5/2020 2:20
High Latency NAP Service INP HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/5/2020 4:26
Pengecekan loopingVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 5/5/2020 8:33
Pengecekan L3 vpn VPN ServiceL3 VPN EmailI-NOC Backoffice IP/MPLS
40008 Proper Proper 5/5/2020 8:41
Ping google intermitNAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
4000182 Proper Proper 5/5/2020 10:01
Ping google intermitNAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000182 Proper Proper 5/5/2020 10:28
Ping google intermitNAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000182 Proper Proper 5/5/2020 11:57
Peer Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/5/2020 11:57
Peer Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/5/2020 12:30
SDP Down looping VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 5/5/2020 13:31
Optimasi IP Web NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/5/2020 13:36
Peer Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/5/2020 14:05
SDP Down NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 14:35
Ping google RTO NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000182 Proper Proper 5/5/2020 14:48
High Latency VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 14:55
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 16:34
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 16:29
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 16:46
Optimasi IP Web NAP Service INP HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/5/2020 17:17
Ping ke nms rto VPN ServiceL3 VPN HPSM TO Kalisumapa 4000166 Proper Proper 5/5/2020 17:01
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 16:55
SDP Down NAP Service INP HPSM I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 17:42
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 18:43
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 21:26
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 21:15
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 21:29
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 22:02
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/5/2020 23:05
Service Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 2:01
Service Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 5/6/2020 2:26
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 3:04
Service Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 7:11
Prepend prefix NAP Service INP HPSM I-NOC Backoffice IP/MPLS Proper Proper 5/6/2020 8:45
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/6/2020 9:29
Migrasi idia ke ancolNAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
4000182 Proper Proper 5/6/2020 10:06
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/6/2020 10:14
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 10:23
Pengecekan vprn VPN ServiceL3 VPN HPSM I-NOC Backoffice IP/MPLS
40008 Proper Proper 5/6/2020 10:59
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 10:18
Reject prefix ke stix NAP Service INP HPSM I-NOC Backoffice IP/MPLS
400025 Proper Proper 5/6/2020 11:02
Pengecekan vprn VPN ServiceL3 VPN HPSM I-NOC Backoffice IP/MPLS
40008 Proper Proper 5/6/2020 11:45
Optimasi IP Web NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/6/2020 11:01
Intermitten NAP Service INP HPSM I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/6/2020 11:47
Intermitten NAP Service INP HPSM I-NOC Backoffice IP/MPLS
400071 Proper Proper 5/6/2020 11:51
Intermitten NAP Service INIX HPSMI-NOC Backoffice IP/MPLS
400072 Proper Proper 5/6/2020 13:45
Intermitten VPN ServiceL3 VPN HPSM
I-NOC Backoffice IP/MPLS
40008 Proper Proper 5/6/2020 13:48
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/6/2020 13:52
Ping 1500 intermitteVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400062 Proper Proper 5/6/2020 14:05
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 15:17
Tidak bisa ping interNAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
400070 Proper Proper 5/6/2020 14:47
Optimasi IP Web NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/6/2020 15:20
Optimasi IP Web NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/6/2020 16:12
Pengecekan SDP looVPN Service
L2 Multipoint
TO West & Central Java
400015 Proper Proper 5/6/2020 16:58
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 18:55
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/6/2020 20:00
Pengecekan SDP looVPN ServiceL2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 5/6/2020 21:02
Admin save error Non Service Non ServiceEConfiguration
mail Management
400050 Proper Proper 5/6/2020 21:09
Optimasi IP Web NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
40004 Proper Proper 5/6/2020 21:57
Cannot Ping to BH VPN ServiceL3 VPN HPSM I-NOC Backoffice IP/MPLS
4000136 Proper Proper 5/6/2020 21:17
Reset BGP NAP Service INIX HPSMI-NOC Backoffice IP/MPLS
400010 Proper Proper 5/6/2020 23:36
Pengecekan SDP looVPN ServiceL2 Multipoint
Email TO Jabodetabek 400028 Proper Proper 5/7/2020 1:21
Latency VPN Service
L2 Multipoint
Email TO Jabodetabek 400028 Proper Proper 5/7/2020 12:41
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/7/2020 13:50
Service Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 5/7/2020 14:47
Service Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/7/2020 14:52
Reduced BandwidthNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/7/2020 16:27
IP Routing Problem NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/7/2020 18:36
Creat Service VPN Service
L2 Multipoint
Email TO Sumatera 400095 Proper Proper 5/7/2020 18:44
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/7/2020 20:52
Koneksi tidak stabil NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/8/2020 4:36
Web Acces problemNAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/8/2020 11:19
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/8/2020 10:52
Reduced BandwidthVPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/8/2020 12:49
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/8/2020 12:49
Packet Loss NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000181 Proper Proper 5/8/2020 14:02
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/8/2020 15:22
Packet Loss NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000181 Proper Proper 5/8/2020 14:41
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 5/8/2020 15:37
Request PTR Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 5/8/2020 16:42
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/8/2020 16:39
Web Access ProblemNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/8/2020 15:47
BGP Problem VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000148 Proper Proper 5/8/2020 14:02
BGP Not EstablishedVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000148 Proper Proper 5/8/2020 14:52
Traceroute Service NAP Service INIX HPSM L2 Transport 400072 Proper Proper 5/8/2020 14:35
Latency NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/8/2020 18:47
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/8/2020 18:50
High Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/8/2020 18:34
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/8/2020 20:00
Reset Port VPN ServiceL3 VPN HPSM GSA 4000166 Proper Proper 5/8/2020 21:08
Pengecekan service V
s PN Service
L2 Multipoint
HPSM
TO East Java & Bali Nusra
400028 Proper Proper 5/8/2020 21:32
Service Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/8/2020 23:27
Pengecekan ddos iniN AP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 5/9/2020 1:26
MAC tidak sampai keNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/9/2020 10:04
ping high latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 5/9/2020 15:21
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 5/9/2020 15:31
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 5/9/2020 15:35
Unknown Traffic NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/9/2020 20:34
Reset Service VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/9/2020 20:30
Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/9/2020 22:21
Latency NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/9/2020 23:27
Add cacti Non Service
Non ServiceEmail TO Kalisumapa 4000140 Proper Proper 5/9/2020 23:03
MAC tidak sampai keVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/10/2020 1:57
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/10/2020 2:53
VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS 5/10/2020 6:28
Reset Service 400015 Proper Proper
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400064 Proper Proper 5/10/2020 13:30
Web Access ProblemVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 5/10/2020 17:33
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/10/2020 19:56
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/10/2020 20:06
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/10/2020 20:15
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/10/2020 20:03
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/10/2020 20:27
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/10/2020 20:10
Impact Looping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/10/2020 22:53
OSPF Flapping VPN Service
L2 Multipoint
HPSM GSA 400028 Proper Proper 5/10/2020 21:26
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
5/4/2020 8:20 0:22 22 No No Pahlevi Closed Reset SAP
5/4/2020 13:16 0:19 19 No Yes Dany Closed Eskalasi ke L2 Indosat
5/4/2020 13:45 0:55 55 No No Pahlevi Closed Add config service ke arah CN1 yang baru
5/4/2020 11:38 0:31 31 No No Pahlevi Closed saat ini metro tersebut unmanage
5/4/2020 14:36 1:16 76 No No Dany Closed Add SNMP Community RUBYCON INDONESIA, PT
5/4/2020 14:21 0:22 22 No No Pahlevi Closed Segmentasi
5/4/2020 19:56 1:23 83 No No Rianto Closed advertise kpi-dia SINAR HARAPAN KELUARGA KEN
5/4/2020 21:05 1:02 62 No No Rianto Closed LSP PT. BANK PERMATA
5/4/2020 20:39 0:54 54 No No Rianto Closed LSP MNC KABEL MEDIACOM
5/4/2020 21:00 0:49 49 No No Rianto Closed LSP PT. SUMIDHAZ PERMATA BUND
5/4/2020 21:16 0:27 27 No No AndrewClosed Reroute STIX PT. Indosat Mega Media
5/4/2020 21:31 0:51 51 No No AndrewClosed Provide Information PRIMACOM INTERBUANA
5/4/2020 21:37 0:04 4 No No Rianto Closed Provide Information BORWITA CITRA PRIMA
5/4/2020 21:42 0:16 16 No No AndrewClosed Provide Information PT. SIERAD PRODUCE
5/4/2020 22:20 0:22 22 No No Rianto Closed Reroute NTT ARTHA TELEKOMINDO
5/4/2020 22:02 0:05 5 No No Rianto Closed Reroute NTT CEMERLANG MULTIMEDIA BAND
5/4/2020 22:29 0:34 34 No No Rianto Closed Reroute NTT CATUR GLOBAL LOGISTIK
5/4/2020 23:42 0:20 20 No No AndrewClosed Reroute Retn PT. ARTHA TELEKOMINDO
5/5/2020 2:26 0:06 6 No No Rianto Closed Reset SDP
5/5/2020 4:34 0:08 8 No No AndrewClosed Reroute TATA INDOSAT MEGA MEDIA
5/5/2020 8:44 0:11 11 No No Dany Closed Reset SDP Looping
5/5/2020 8:44 0:03 3 No No Akmal Closed Hasil ping normal
5/5/2020 10:26 0:25 25 No No Akmal Closed Ping ke google normal, n SANTOSA UTAMA LESTARI
5/5/2020 10:50 0:22 22 No No Dany Closed ping terpantau normal. No REGUS BUSINESS CENTRE INDON
5/5/2020 12:20 0:23 23 No No Dany Closed Propose pindah vprn ke aUS EMBASSY
5/5/2020 12:20 0:23 23 No No Akmal Closed Optimasi dengan LSP BTPN MKS
5/5/2020 13:17 0:47 47 No No Akmal Closed Optimasi dengan LSP LATIVI MEDIA KARYA
5/5/2020 13:45 0:14 14 No No Akmal Closed Reset sdp looping
5/5/2020 13:56 0:20 20 No No Akmal Closed Optimasi ke ntt before reAVIA TECHNICS DIRGANTARA
5/5/2020 14:50 0:45 45 No No Dany Closed Optimasi dengan LSP BANK CENTRAL ASIA
5/5/2020 14:44 0:09 9 No No Dany Closed Optimasi menggunakan LCHUBB SAFES INDONESIA
5/5/2020 15:16 0:28 28 No No Dany Closed pindah vprn ke kyn-cn1 BAMBUDEN BERKAT JAYA
5/5/2020 15:28 0:33 33 No No Akmal Closed Optimasi dengan LSP NEC INDONESIA
5/5/2020 16:44 0:10 10 No No Akmal Closed Cek path sudah pindah INDOSAT MEGA MEDIA
5/5/2020 17:16 0:47 47 No No Akmal Closed udah samakan jalur pulanDEUTSCHE BANK
5/5/2020 17:21 0:35 35 No No Dany Closed Optimasi dengan LSP PP RIKEN INDONESIA
5/5/2020 17:50 0:33 33 No No Akmal Closed route ke arah ip tujuan saINDOSAT MEGA MEDIA
5/5/2020 17:27 0:26 26 No Yes Akmal Closed KPI-CN1 bisa ping ke IP MKS-KRK-AN1
5/5/2020 18:06 1:11 71 No No Dany Closed Optimasi dengan LSP PP GE OPERATIONS INDONESIA
5/5/2020 18:07 0:25 25 No No Dany Closed Optimasi dengan LDP APLIKANUSA LINTASARTA
5/5/2020 19:15 0:32 32 No No Dany Closed Optimasi dengan LSP NTT INDONESIA
5/5/2020 21:48 0:22 22 No No AndrewClosed Optimasi dengan LSP PT. AT&T GLOBAL NETWORK SE
5/5/2020 22:08 0:53 53 No No Pahlevi Closed Optimasi dengan LSP SINGAPORE TELECOMMUNICAT
5/5/2020 22:23 0:54 54 No No AndrewClosed Optimasi dengan LSP PT. AT&T GLOBAL NETWORK SE
5/5/2020 22:48 0:46 46 No No Pahlevi Closed Optimasi dengan LSP PT. PRIMACOM INTERBUANA
5/5/2020 23:26 0:21 21 No No Pahlevi Closed Optimasi dengan LSP PT. ASTRA HONDA MOTOR
5/6/2020 2:12 0:11 11 No No Pahlevi Closed Impact NIW, saat ini UP Indofood Indolakto - Pandaan
5/6/2020 2:34 0:08 8 No No Pahlevi Closed Reset SDP Ok
5/6/2020 3:14 0:10 10 No No AndrewClosed Normal, no action MNC KABEL MEDIACOM
5/6/2020 7:45 0:34 34 No No Akmal Closed takeout config adv-mtu-override
PT PANIN di BANK
sisi SRP-CN1-SR12e
TBK
5/6/2020 9:25 0:40 40 No Yes Fardan Closed Pengecekan spm belum ad INDOSAT MEGA
5/6/2020 10:16 0:47 47 No No Akmal Closed Optimasi dengan LSP meng MEGA AKSES PERSADA
5/6/2020 10:54 0:48 48 No No Fardan Closed Pindah idia ke ancol UNILEVER INDONESIA
5/6/2020 11:03 0:49 49 No No Akmal Closed Optimasi dengan LSP meng CYBERINDO ADITAMA
5/6/2020 11:15 0:52 52 No No Fardan Closed Optimasi dengan LSP DANAMON GOMBONG
5/6/2020 12:00 1:01 61 No No Fardan Closed disisi SRP-CN1-SR12e, pi SINAR MITRA SEPADAN FINANCE
5/6/2020 12:11 1:53 113 No No Akmal Closed Optimasi LSP CINOXMEDIA NETWORK INDON
5/6/2020 12:26 1:24 84 No No Akmal Closed Reject prefix ke stix INDOSAT MEGA MEDIA
5/6/2020 12:39 0:54 54 No No Akmal Closed pengecekan kami, ping t ASTRA SEDAYA FINANCE
5/6/2020 12:45 1:44 104 No No Fardan Closed optimasi menuju IP TujuaBORWITA CITRA PRIMA
5/6/2020 12:59 1:12 72 No No Akmal Closed Optimasi dengan LSP meng MEDIA ANTAR NUSA
5/6/2020 13:17 1:26 86 No No Fardan Closed Layer 2 pelanggan terpanBANK CENTRAL ASIA
5/6/2020 14:07 0:22 22 No No Fardan Closed Layer 2 terpantau aman, TRIA SOLUSINDO
5/6/2020 14:13 0:25 25 No No Akmal Closed belum dapat dioptimasi MAYBANK INDONESIA
5/6/2020 14:29 0:37 37 No No Akmal Closed Cek ping normal NETCITI PERSADA
5/6/2020 15:13 1:08 68 No No Fardan Closed optimasi menggunakan LSP NETTOCYBER INDONESIA
5/6/2020 15:46 0:29 29 No No Akmal Closed Optimasi LSP NEC INDONESIA
5/6/2020 15:38 0:51 51 No No Fardan Closed tambahkan static route ipAPLIKANUSA LINTASARTA
5/6/2020 16:36 1:16 76 No No Akmal Closed optimasi via telkom ADIRA DINAMIKA MULTI FINANC
5/6/2020 16:58 0:46 46 No No Fardan Closed merapikan advertised ip-APLIKANUSA LINTASARTA
5/6/2020 18:06 1:08 68 No No Fardan Closed reset SDP looping
5/6/2020 19:48 0:53 53 No No Pahlevi Closed buatkan LSP Simetris bo MANE INDONESIA
5/6/2020 20:17 0:17 17 No No Pahlevi Closed Create LSP Simetris pul INDOSAT SINGAPORE PTE LTD
5/6/2020 21:14 0:12 12 No No Dany Closed Reset SDP Ok PT. TIKI JALUR NUGRAHA EKAKU
5/6/2020 21:28 0:19 19 No Yes Pahlevi Closed Eskalasi ke L2 Indosat
5/6/2020 22:20 0:23 23 No No Pahlevi Closed Segmentasi PT PZ CUSSONS INDONESIA
5/6/2020 23:40 2:23 143 No Yes Dany Closed Eskalasi ke L2 Indosat BANK MANDIRI
5/6/2020 23:49 0:13 13 No No Dany Closed Reset BGP no improve TRANSKON JAYA
5/7/2020 1:33 0:12 12 No No Dany Closed Add config bgp tunnel at sdp
5/7/2020 13:50 1:09 69 No No Ermy Closed Change Path PT. DES TEKNOLOGI INFORMASI
5/7/2020 15:01 1:11 71 No No Akmal Closed Reroute path ALITA PRAYAMITRA
5/7/2020 15:39 0:52 52 No No Ermy Closed Add prefix /24 and /30 atDAE YOUNG TEXTILE
5/7/2020 15:40 0:48 48 No No Akmal Closed Add dissable-agging undePT PRIMA PESONA PRAKARSA
5/7/2020 17:33 1:06 66 No No Akmal Closed Change path Iftitah Kendari
5/7/2020 18:49 0:13 13 No No Ermy Closed Reroute via TATA ARTHA TELEKOMINDO
5/7/2020 19:03 0:19 19 No No Ermy Closed Add peer vsi
5/7/2020 21:14 0:22 22 No No Fardan Closed Optimasi dengan LSP SANATEL
5/8/2020 5:12 0:36 36 No No Dany Closed Segmentasi normal, tidakBT COMMUNICATIONS INDONES
5/8/2020 11:39 0:20 20 No No Ermy Closed Reroute via TATA SAMUDERA MULIA ABADI IDIA S
5/8/2020 11:50 0:58 58 No No MaulanClosed Creat path SAMPOERNA AGRO
5/8/2020 13:09 0:20 20 No No MaulanClosed Creat path APLIKANUSA LINTASARTA
5/8/2020 13:09 0:20 20 No No Ermy Closed segmentasi KIRANA PRIMA
5/8/2020 14:50 0:48 48 No No MaulanClosed Remove static route at K PT. UNILEVER INDONESIA
5/8/2020 15:46 0:24 24 No No Ermy Closed Segmentasi BTPN UMK Gemolong
5/8/2020 16:33 1:52 112 No No MaulanClosed Migrtion service L3 to AnPT. UNILEVER INDONESIA
5/8/2020 16:45 1:08 68 No No Ermy Closed Segmentasi KAYONG MUARA TEKNOINDO
5/8/2020 16:52 0:10 10 No Yes Ermy Closed Eskalasi ke L2 Indosat Bank Mandiri
5/8/2020 16:58 0:19 19 No No MaulanClosed Segmentasi VALE INDONESIA
5/8/2020 17:18 1:31 91 No No Ermy Closed advertise IP pelanggan keRUTIN PENGADILAN AGAMA DU
5/8/2020 15:22 1:20 80 No No MaulanClosed Change Export BGP EDC WIFI Bank Mandiri Sogo Ma
5/8/2020 16:10 1:18 78 No No MaulanClosed Segmentasi PT. GRAHAMEDIA INFORMASI
5/8/2020 17:35 3:00 180 No No MaulanClosed Segmentasi,Eskalasi ke RETn
5/8/2020 19:03 0:16 16 No No MaulanClosed Segmentasi MITRA KARYA PRIMA
5/8/2020 20:13 1:23 83 No No Fardan Closed Sudah best path karena ALTRI SLO
5/8/2020 20:19 1:45 105 No No Akmal Closed Cek ping vsi normal, dan VALE INDONESIA
5/8/2020 20:50 0:50 50 No No Akmal Closed Tidak bisa dioptiamasi kaPRIMACOM INTERBUANA
5/8/2020 21:25 0:17 17 No No Akmal Closed Reset port sesuai request
5/8/2020 21:48 0:16 16 No No Akmal Closed Repointing sdp ke kyn-cn1 baru
5/8/2020 23:47 0:20 20 No No Akmal Closed Ping antar metro normal MEGA NUSANTARA NASORASUD
5/9/2020 2:47 1:21 81 No No Fardan Closed buatkan IP Filter pada sa SATNETCOM BALIKPAPAN
5/9/2020 10:16 0:12 12 No No Maulan Closed menyarankan dicek local TELEKOMUNIKASI INDONESIA
5/9/2020 15:54 0:33 33 No No Rianto Closed reroute via LDP HUTCHISON 3 INDONESIA
5/9/2020 16:08 0:37 37 No No Maulan Closed add config MPLS peer rem
PT. PGAS TELEKOMUNIKASI NUS
5/9/2020 16:03 0:28 28 No No Rianto Closed reroute via NTT-2914 CEMERLANG MULTIMEDIA BAND
5/9/2020 22:31 1:57 117 No Yes Ermy Closed Segmentasi SATNETCOM BA
5/9/2020 22:37 2:07 127 No No Akmal Closed Reset SDP binding
5/9/2020 22:39 0:18 18 No No Ermy Closed Segmentasi KREDIT BIRO INDONESIA JAYA
5/9/2020 23:58 0:31 31 No No Ermy Closed creat sdp PT. RACKH LINTAS ASIA
5/10/2020 0:24 1:21 81 No No Ermy Closed creat cacti
5/10/2020 2:15 0:18 18 No No Akmal Closed Oam mac ping and add disable agging under vpls AN
5/10/2020 2:59 0:06 6 No No Akmal Closed Segmentasi, terkendala aPT. AT&T GLOBAL NETWORK SER
5/10/2020 6:32 0:04 4 No No Closed
Akmal Reset SDP
5/10/2020 13:56 0:26 26 No No Rianto Closed reroute via Telin BUT.PEARLOIL (SEBUKU) LTD.
5/10/2020 18:03 0:30 30 No No AndrewClosed advertise prefix /28 pela YAY. PERGURUAN TINGGI COMP
5/10/2020 20:49 0:53 53 No No Ermy Closed Segmentasi PRIMACOM INTERBUANA
5/10/2020 20:49 0:43 43 No No Ermy Closed Segmentasi ALITA PRAYAMITRA
5/10/2020 20:50 0:35 35 No No Ermy Closed Segmentasi INDOSAT MEGA MEDIA
5/10/2020 20:23 0:20 20 No No Maulan Closed Creat LSP TATA COMMUNICATIONS INTER
5/10/2020 20:48 0:21 21 No No Maulan Closed Reset SDP
5/10/2020 20:12 0:02 2 No No Ermy Closed Segmentasi MITRA LINTAS MULTIMEDIA
5/10/2020 23:21 0:28 28 No No Maulan Closed Reset SAP
5/10/2020 23:45 2:19 139 No No Maulan Closed Change path
Special Note
Eskalasi ke L2 Indosat
N1 yang baru
BYCON INDONESIA, PT
NAR HARAPAN KELUARGA KENDALA
. BANK PERMATA
NC KABEL MEDIACOM
. SUMIDHAZ PERMATA BUNDA
. Indosat Mega Media
IMACOM INTERBUANA
RWITA CITRA PRIMA
. SIERAD PRODUCE
THA TELEKOMINDO
MERLANG MULTIMEDIA BANDUNG
TUR GLOBAL LOGISTIK
. ARTHA TELEKOMINDO
DOSAT MEGA MEDIA
Eskalasi ke Pak Ariesta
NTOSA UTAMA LESTARI
GUS BUSINESS CENTRE INDONESIA
TIVI MEDIA KARYA
IA TECHNICS DIRGANTARA
NK CENTRAL ASIA
UBB SAFES INDONESIA
MBUDEN BERKAT JAYA
C INDONESIA
DOSAT MEGA MEDIA
UTSCHE BANK
KEN INDONESIA
DOSAT MEGA MEDIA
Eskalasi ke Pak Sugi
OPERATIONS INDONESIA
LIKANUSA LINTASARTA
T INDONESIA
. AT&T GLOBAL NETWORK SERVICES INDONESIA
NGAPORE TELECOMMUNICATIONS LTD
. AT&T GLOBAL NETWORK SERVICES
. PRIMACOM INTERBUANA
. ASTRA HONDA MOTOR
dofood Indolakto - Pandaan
NC KABEL MEDIACOM
PANIN BANK TBK
Eskalasi ke Pak Alac
EGA AKSES PERSADA
NILEVER INDONESIA
BERINDO ADITAMA
NAMON GOMBONG
NAR MITRA SEPADAN FINANCE
NOXMEDIA NETWORK INDONESIA
DOSAT MEGA MEDIA
TRA SEDAYA FINANCE
RWITA CITRA PRIMA
EDIA ANTAR NUSA
NK CENTRAL ASIA
IA SOLUSINDO
AYBANK INDONESIA
TCITI PERSADA
TTOCYBER INDONESIA
C INDONESIA
LIKANUSA LINTASARTA
IRA DINAMIKA MULTI FINANCE
LIKANUSA LINTASARTA
ANE INDONESIA
DOSAT SINGAPORE PTE LTD
. TIKI JALUR NUGRAHA EKAKURIR
Eskalasi ke Pak Bony
PZ CUSSONS INDONESIA
Eskalasi ke Pak Alac
ANSKON JAYA
. DES TEKNOLOGI INFORMASI
ITA PRAYAMITRA
E YOUNG TEXTILE
PRIMA PESONA PRAKARSA
THA TELEKOMINDO
COMMUNICATIONS INDONESIA
MUDERA MULIA ABADI IDIA SULIA
MPOERNA AGRO
LIKANUSA LINTASARTA
. UNILEVER INDONESIA
PN UMK Gemolong
. UNILEVER INDONESIA
YONG MUARA TEKNOINDO
Eskalasi ke Pak Alac
LE INDONESIA
TIN PENGADILAN AGAMA DUMAI
C WIFI Bank Mandiri Sogo Mall Puri
. GRAHAMEDIA INFORMASI
Non WO
TRA KARYA PRIMA
LE INDONESIA
IMACOM INTERBUANA
EGA NUSANTARA NASORASUDHA
TNETCOM BALIKPAPAN
LEKOMUNIKASI INDONESIA
UTCHISON 3 INDONESIA
. PGAS TELEKOMUNIKASI NUSANTARA
MERLANG MULTIMEDIA BANDUNG
Esklasi ke Pak Alac
EDIT BIRO INDONESIA JAYA
. RACKH LINTAS ASIA
ble agging under vpls AN
. AT&T GLOBAL NETWORK SERVICES INDONE
T.PEARLOIL (SEBUKU) LTD.
Y. PERGURUAN TINGGI COMPUTER PADANG
IMACOM INTERBUANA
ITA PRAYAMITRA
DOSAT MEGA MEDIA
TA COMMUNICATIONS INTERNATIONAL
TRA LINTAS MULTIMEDIA
Date WeekWO /Ticket ID OTRS ID
Monday, 27 April 2020 18 WO168716 #2020042740000071
Monday, 27 April 2020 18 WO168611 #2020042740000081
Monday, 27 April 2020 18 WO168604 #2020042740000099
Monday, 27 April 2020 18 WO168725 #2020042740000106
Monday, 27 April 2020 18 WO168728 #2020042740000115
Monday, 27 April 2020 18 WO168287 #2020042740000124
Monday, 27 April 2020 18 WO168729 #2020042740000133
Monday, 27 April 2020 18 WO168621 #2020042740000142
Monday, 27 April 2020 18 WO168825 #2020042740000151
Monday, 27 April 2020 18 WO168731 #2020042740000161
Monday, 27 April 2020 18 WO168826 #2020042740000179
Monday, 27 April 2020 18 WO168828 #2020042740000188
Monday, 27 April 2020 18 WO168829 #2020042740000197
Monday, 27 April 2020 18 WO168738 #2020042840000015
Monday, 27 April 2020 18 WO168737 #2020042840000024
Monday, 27 April 2020 18 WO168739 #2020042840000033
Tuesday, 28 April 2020 18 WO168832 #2020042840000042
Tuesday, 28 April 2020 18 WO168753 #2020042840000051
Tuesday, 28 April 2020 18 WO168851 #2020042840000061
Tuesday, 28 April 2020 18 WO168842 #2020042840000079
Tuesday, 28 April 2020 18 WO168293 #2020042840000088
Tuesday, 28 April 2020 18 WO168839 #2020042840000097
Tuesday, 28 April 2020 18 WO168853 #2020042840000104
Tuesday, 28 April 2020 18 WO168857 #2020042840000113
Tuesday, 28 April 2020 18 WO168756 #2020042840000122
Tuesday, 28 April 2020 18 WO168856 #2020042840000131
Tuesday, 28 April 2020 18 WO168860 #2020042840000141
Tuesday, 28 April 2020 18 WO168766 #2020042840000159
Tuesday, 28 April 2020 18 WO168759 #2020042840000168
Tuesday, 28 April 2020 18 WO168866 #2020042840000177
Tuesday, 28 April 2020 18 WO168773 #2020042840000186
Wednesday, 29 April 2020 18 WO168777 #2020042940000013
Wednesday, 29 April 2020 18 WO168775 #2020042940000022
Wednesday, 29 April 2020 18 WO168778 #2020042940000031
Wednesday, 29 April 2020 18 WO168780 #2020042940000041
Wednesday, 29 April 2020 18 WO168781 #2020042940000059
Wednesday, 29 April 2020 18 WO168874 #2020042940000068
Wednesday, 29 April 2020 18 WO168300 #2020042940000077
Wednesday, 29 April 2020 18 WO168882 #2020042940000086
Wednesday, 29 April 2020 18 #2020042940000095
Wednesday, 29 April 2020 18 #2020042940000102
Wednesday, 29 April 2020 18 WO168884 #2020042940000111
Wednesday, 29 April 2020 18 WO168883 #2020042940000121
Wednesday, 29 April 2020 18 #2020042940000139
Wednesday, 29 April 2020 18 TT36125021 #2020042940000148
Wednesday, 29 April 2020 18 WO168795 #2020042940000157
Wednesday, 29 April 2020 18 WO168796 #2020042940000166
Wednesday, 29 April 2020 18 WO168798 #2020043040000011
Wednesday, 29 April 2020 18 WO168899 #2020043040000029
Wednesday, 29 April 2020 18 WO168801 #2020043040000038
Thursday, 30 April 2020 18 WO168803 #2020043040000047
Thursday, 30 April 2020 18 WO168800 #2020043040000056
Thursday, 30 April 2020 18 WO168908 #2020043040000065
Thursday, 30 April 2020 18 WO168305 #2020043040000074
Thursday, 30 April 2020 18 WO168917 #2020043040000083
Thursday, 30 April 2020 18 WO168818 #2020043040000092
Thursday, 30 April 2020 18 WO168915 #2020043040000109
Thursday, 30 April 2020 18 WO169026 #2020043040000118
Thursday, 30 April 2020 18 WO168824 #2020043040000127
Thursday, 30 April 2020 18 #2020043040000136
Thursday, 30 April 2020 18 WO168307 #2020043040000145
Thursday, 30 April 2020 18 WO168925 #2020043040000154
Thursday, 30 April 2020 18 WO168927 #2020043040000163
Thursday, 30 April 2020 18 WO168928 #2020050140000019
Thursday, 30 April 2020 18 WO169039
WO169036 #2020050140000028
Thursday, 30 April 2020 18 WO169040 #2020050140000037
Friday, 1 Mei 2020 18 WO169041 #2020050140000046
Friday, 1 Mei 2020 18 WO168309 #2020050140000064
Friday, 1 Mei 2020 18 TT36168535 #2020050140000055
Friday, 1 Mei 2020 18 WO168935 #2020050140000073
Friday, 1 Mei 2020 18 WO169053 #2020050140000082
Friday, 1 Mei 2020 18 WO168937 #2020050140000091
Friday, 1 Mei 2020 18 WO169051 #2020050240000017
Friday, 1 Mei 2020 18 WO168311 #2020050240000026
Friday, 1 Mei 2020 18 #2020050240000035
Friday, 1 Mei 2020 18 #2020050240000044
Friday, 1 Mei 2020 18 WO169057 #2020050240000053
Friday, 1 Mei 2020 18 WO169054 #2020050240000062
Friday, 1 Mei 2020 18 WO169058 #2020050240000071
Friday, 1 Mei 2020 18 WO169059 #2020050240000081
Friday, 1 Mei 2020 18 WO169055 #2020050240000099
Friday, 1 Mei 2020 18 WO169060 #2020050240000106
Friday, 1 Mei 2020 18 WO169061 #2020050240000115
Saturday, 2 Mei 2020 18 WO169067 #2020050240000124
Saturday, 2 Mei 2020 18 WO169069 #2020050240000133
Saturday, 2 Mei 2020 18 WO168949 #2020050240000142
Saturday, 2 Mei 2020 18 WO169072 #2020050240000151
Saturday, 2 Mei 2020 18 WO169071 #2020050240000161
Saturday, 2 Mei 2020 18 WO168953 #2020050240000179
Saturday, 2 Mei 2020 18 WO169074 #2020050240000188
Saturday, 2 Mei 2020 18 WO168954 #2020050240000197
Saturday, 2 Mei 2020 18 #2020050340000015
Saturday, 2 Mei 2020 18 #2020050340000024
Sunday, 3 Mei 2020 18 #2020050340000033
Sunday, 3 Mei 2020 18 #2020050340000042
Sunday, 3 Mei 2020 18 #2020050340000051
Sunday, 3 Mei 2020 18 #2020050340000061
Sunday, 3 Mei 2020 18 WO169089 #2020050340000079
Sunday, 3 Mei 2020 18 WO168966 #2020050340000088
Sunday, 3 Mei 2020 18 WO168968 #2020050340000097
Sunday, 3 Mei 2020 18 WO168974 #2020050340000104
Sunday, 3 Mei 2020 18 #2020050340000113
Sunday, 3 Mei 2020 18 WO168318 #2020050340000141
Sunday, 3 Mei 2020 18 WO169229 #2020050340000131
Sunday, 3 Mei 2020 18 WO169230 #2020050440000013
Subject Request Type Request Category
[EP] [INTERNAL] [ERROR] [SR#2-363156488493] [IIPV MANRI SHI 150004] [BANK Problem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-363157397393 RUTIN BAPEDA TK.I LAMPUNG IDIAProblem HandlingService Problem
[S2] [INTERNAL] [REDUCED] SR#2-363155241498 PT AUTOCOMP SYSTEMS INDONESIProblem HandlingService Problem
[S-ESCALATION][S2][INTERNAL][INTERMITTEN][SR#2-363161535556][PT. SKYLINE Problem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][ADVERTISE IP][SR# 2-363161721973, 2-36316195 Problem HandlingService Problem
[EP][INTERNAL][INTERMITTEN] SR#2-363167939767 BANK MAYBANK INDONESIA TBK Problem HandlingService Problem
[S1] [INTERNAL] [WEB ACCESS PROB] SR# 2-363167711956 SOLUSI AKSESINDO PRA Problem HandlingService Problem
[EP] [INTERNAL] [ERROR] [SR#2-363169435793] [IIPV MANRI SNG 160001] [BANK Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR# 2-363169699653 SARI PERSADA RAYA DETH_MTX0 Problem HandlingService Problem
[PR2] [Internal] [INTERMITTEN] SR#2-363168974615 PT NTT INDONESIA DETH_MTX0 Problem HandlingService Problem
[IMP] [INTERNAL] [ERROR] SR# 2-363169413404 & 2-363169435204 APLIKANUSA LIProblem HandlingService Problem
[S1] [INTERNAL] [PACKET LOSS] SR#2-363171227923 PT NAP INFO LINTAS NUSA DETH_MProblem HandlingService Problem
[PR2] [BBIP] [REQUEST ] SR# 2-363143212050 CID INP_MTX07715013_JKP_871 INDO Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR#2-363168759813 PT. MITRA LINTAS MULTIMEDIA IProblem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR#2-363173105904 2-363173106616 DETH_MTX07 Problem HandlingService Problem
RE: [PL2] [INTERNAL] [Route Optimization ] SR# 2-363174134619 LINK NET, TBK Non Problem
International
Handling Routing Optimization
Bls: [PL2] [INTERNAL] [ADVERTISE IP] SR#2-363174862413 INDOSAT MEGA MEDIA IIPTProblem HandlingService Problem
[S1] [WO168753] [INTERNAL] [FLAPPING] SR#2-363045627686 || MORGAN STANLEYProblem HandlingService Problem
[S1] [WO168851] [INTERNAL] [WEB ACCESS PROB] SR#2-363191286318 || BEKAERTProblem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR#2-363185697383 PT. KOMATSU INDONESIA DIA_ Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR#2-363159669816 PT. INTINIAGA JAYAKARYA IDIAProblem
I HandlingService Problem
[S3] [Internal] [LATENCY] SR#2-363186450251 HYUNJIN INDONESIA IDIA HYUIN PTI-KProblem HandlingService Problem
S1] [CUSTOMER] [WEB ACCESS PROB] SR#2-363194444176 INDORAMA VENTURES INDON Problem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-363196043203 PT. JAVA UNITED SERVICE IDIA J-U-S Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-363196375929 || MEGA NUSANTARA NASORASUDHA Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] [SR# 2-363190099592] [PT. WILMAR NABATI INDONESIA Problem HandlingService Problem
[S3] [WO168860] [Internal] [IP ACCES PROB] SR#2-363197017212 & SR#2-3631971 Problem HandlingService Problem
[S2] [internal] [INTERMITTEN] SR#2-363198334623 BEND. RUTIN PENGADILAN Problem HandlingService Problem
[PR3] [Internal] [IP ACCESS PROBLEM] SR#2-363190180334 / SR#2-363190413482 IDIProblem HandlingService Problem
RE: INDOSAT INTERMITTENT - MA51 / RAYA CEPLAK [WO168866] Problem HandlingService Problem
RE: [S1] [INTERNAL] [ IP ACCES PROB] SR#2-363203451596 PT. MAKASSAR NETWORProblem HandlingService Problem
RE: INDOSAT MPLS LINK DOWN 514 KCP PEKALONGAN - PEMALANG Problem HandlingService Problem
Bls: [REVISI][ES][EXTERNAL][HIGH ERROR][SR#2-363207108043][INP_MTX01414762_T Problem HandlingService Problem
Bls: [S3] [INTERNAL] [INTERMITTEN] SR#2-363167538292 PT. BINTAN VISTA DIA_MTProblem HandlingService Problem
RE: WO168780-JKT-KDT-AN1-ESS6 (KEDATON Problem HandlingService Problem
Bls: [PL2] [INTERNAL] [REDUCED BANDWIDTH] SR# 2-363207152413 & 2-363208164Problem HandlingService Problem
RE: [S-ESCALATION][S2][INTERNAL][INTERMITTEN][SR#2-363203574864][CEMERLANG Problem HandlingService Problem
RE: [EP][INTERNAL][INTERMITTEN] SR#2-363216430323 BANK MAYBANK INDONESIAProblemT HandlingService Problem
RE: [P-ESCALATION][PL2][INTERNAL][ADVERTISE IP][SR#2-363219410980][INDOSAT Problem
M HandlingService Problem
RE: Problem VLAN 44 (NMS ZTE) MARDI Problem HandlingService Problem
RE: NMS SIAE Cluster Dabo Problem HandlingService Problem
RE: [PR3] [Internal] [IP ACCESS PROBLEM] SR#2-363190180334 / SR#2-363190413482Problem HandlingService Problem
RE: [S-ESCALATION][S2][INTERNAL][INTERMITTEN]][SR# 2-363216295901][DETH_ Problem HandlingService Problem
RE: Optimasi segment BTR - DKW - SRJ -GND Problem
Backbone
Handling
Congestion (Domestic Link)
RE: ESCALATE TT36125021 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProblem HandlingService Problem
RE: [IMP] [WO168795] [INTERNAL] [WEB ACCESS PROBLEM] SR#2-363215644335 Problem HandlingService Problem
RE: [S2] [WO168796] [INTERNAL] [HIGH LATENCY] SR#2-363225887513 || JAVA UNITE Problem HandlingService Problem
[S1] [WO168798] [INTERNAL] [ IP ROUTING PROBLEM] SR# 2-363232829043 PT. L Problem HandlingService Problem
[S3] [WO168899] [Internal] [LATENCY] SR# 2-363233522803 PT UNION ROUTELI Problem HandlingService Problem
[S3] [WO168801] [internal] [LATENCY] SR#2-363219922684 || ASIAN DEVELOPMENTProblem
B HandlingService Problem
[EP][INTETNAL][INTERMITEN][SR#2-363235688253 BANK MAYBANK INDONESIA TBKProblem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-363234244503 || KREDIT BIRO INDONESIA JAYA || IDIAProblem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-363216883617 SATRIA WICAKSANA SEJATI RE: I Problem HandlingService Problem
[IMP] WO168305] [INTERNAL] [DOWN] SR#2-363248566554 RUTIN BAPEDA TK.I LAM Problem HandlingService Problem
[S1] [INTERNAL] [INTERMITTEN] SR#2-363234718635 || PT. TRIA SOLUSINDO || DI Problem HandlingService Problem
[ES] [INTERNAL] [INTERMITTEN] [SR#2-363248448243] [PT. BANK UOB INDONESIA] Non Problem Handling
Create/Modify QoS
[PR3] [Internal] [INTERMITTEN] SR#2-363249174163 PT. UNILEVER INDONESIA TBK IProblem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-363254259542 HUTCHISON 3 INDONESIA DETH Problem HandlingService Problem
[EP] [INTERNAL] [Intermitten] [SR#2-363257948513] [MPLS MANRI 011 KRW 1024K Problem HandlingService Problem
Reengineering interface ME PLG-BTG-EN1 to_PLG-A45-CN1-X8A Problem
Backbone
Handling
Congestion (Domestic Link)
[ES] [INTERNAL] [INTERMITTEN] [SR#2-363248448243] [PT. BANK UOB INDONESIA] Problem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][INTERMITTEN][SR#2-363260518941][INDOSAT MEProblem HandlingService Problem
[PR1] [WO168927] [PACKET DROPS] [SR# 2-363262931331] [REACH NETWORK SERVICES Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN] SR#2-363260833124 RE: PACKET LOSS | DETH_ Problem HandlingService Problem
Pengecekan BTS LTE Down - Alarm PLMN WO169039 Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN] SR#2-363261148177 || SR#2-363249174163 || PTProblem HandlingService Problem
[IMP] [INTERNAL] [WEB ACCES PROB] SR#2-363258212357 IDIA AP-LA MLG 190448 A Problem HandlingService Problem
[S3] [OPEN] [DOWN] [SR#2-363276237790] [MITRA LINTAS MULTIMEDIA] [INIX_MTProblem HandlingService Problem
ESCALATE TT36168535 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProProblem HandlingService Problem
[PL2] [WO168935] [INTERNAL] [REDUCED] SR#2-363266919743,; 2-363266998809 Problem HandlingService Problem
[PR3] [internal] [INTERMITTEN ] SR# 2-363142160497 CID DIA_MTX07715673_CKR_Problem HandlingService Problem
[IMP] [WO168937] [INTERNAL] [APPLICATION PROBLEM] SR#2-363250875643 APLIKAN Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR#2-363278828275 BOMM AKSES DIA_MTX09038 Problem HandlingService Problem
[PR3] [internal] [PACKET DROP] SR#2-363261006973 PT. UNILEVER INDONESIA TBK Problem HandlingService Problem
TT0000036160361-001 # 01JKP847 PEJOMPONGAN2_ST # PengecekanVlan # Datac Non Problem Handling
Provide Information
Pengecekan VLAN BTS 2G Non Problem Handling
Provide Information
Link Internet Indosat Intermitten [WO169057] Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN]2-362951688954 || PT. UNILEVER INDONESIA TBK Problem
|| HandlingService Problem
[S2] [INTERNAL] [FLAPPING] SR# 2-363289294917 CID DETH B-O-A JSX-MM2 16017 Problem HandlingService Problem
[S3] [INTERNAL] [APLIKASI PROBLEM] SR# 2-363169826897 PERTAMINA GEOTHER Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR#2-363284833439,; 2-363284964207 PT. DUMAI MANProblem HandlingService Problem
Link TTC-HO Intermitten [WO169060] Problem HandlingService Problem
[EP][INTERNAL][SR#2-363291445023][HIGH ERROR][BANK SYARIAH MANDIRI] [DINon Problem Domestic
HandlingRouting Optimization
RE: [PR3] [INTERNAL] [Packet loss] SR#2-363301596283 PT. UNILEVER INDONESIA T Problem HandlingService Problem
Bls: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR#2-363245274017][INDONE Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-363303008184 || PRIMACOM INTERBUANA P|roblem HandlingService Problem
RE: [EP][INTERNAL][SR#2-363291445023][HIGH ERROR][BANK SYARIAH MANDIRI]Non Problem Handling Service Problem
RE: [EP] [INTERNAL] [LOOKING RFO] [SR#2-363301627043] [IIPT D-B-S PTI-MM2 1500Problem HandlingService Problem
Pengecekan LTE Down - ULTE_WARU_CILENGSI - WO168953 Non Problem Handling
Provide Information
RE: [P-ESCALATION][PL2][INTERNAL][INTERMITTEN][SR# 2-363285601842][DETH H-Problem HandlingService Problem
RE: [PR1] [BBIP] [WO168954] [PACKET LOSS] SR# 2-363294990283 INDOSAT SINGAPOR Problem HandlingService Problem
Vlan NMS TN Sidenreng (vlan 265) Problem HandlingService Problem
Request reset Problem HandlingService Problem
Troubleshooting LEG MCG-AN1 X DMC-CN2 Non Problem Domestic
HandlingRouting Optimization
Request reset ME JKT-CKU-EN1-SASM Problem HandlingService Problem
VLAN Down Problem HandlingService Problem
RE: Reset Port KND-KLK-CN1 Port OAM BSC Problem HandlingService Problem
RE: [S2] [INTERNAL] [INTERMITTEN] SR#2-363333504833 DIA_MTX07884361_MDO_2 Problem HandlingService Problem
RE: [PR3] [INTERNAL] [Packet loss] SR#2-363301596283 PT. UNILEVER INDONESIA T Problem HandlingService Problem
RE: [S1] [INTERNAL] [IP ROUTING PROBLEM] SR#2-363339249835 || WIJAYA KARYA Non(PProblemDomestic
HandlingRouting Optimization
RE: [IMP] [ INTERNAL] [Reduce Bandwidth ] SR# 2-363314495911 PT. APLIKANUSA Problem HandlingService Problem
RE: Binding Service SYK-CN to SGR-AN Problem HandlingService Problem
RE: [PL1] [INTERNAL][DOWN] SR#2-363344800613 || HUTCHISON 3 INDONESIA || DProblem HandlingService Problem
RE: [S1] [INTERNAL] [HIGH LATENCY] SR#2-363344015543 || ASIAN DEVELOPMENT PBroblem HandlingService Problem
RE: [S2] [INTERNAL] [INTERMITTEN ] SR#2-363344801389 || PT. SUMIDHAZ PERMA Problem HandlingService Problem
Problem Handling
Problem Handling
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Request add commun VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/27/2020 10:29
Ping google packet lNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000182 Proper Proper 4/27/2020 12:29
Pindah path lsp NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/27/2020 13:10
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000159 Proper Proper 4/27/2020 14:12
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/27/2020 15:02
Pindah path lsp VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/27/2020 15:22
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/27/2020 16:08
Pengecekan advertiseVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/27/2020 16:40
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/27/2020 17:41
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/27/2020 17:34
Cek ping upstream NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/27/2020 18:16
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/27/2020 18:19
request reroute NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/27/2020 20:17
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/27/2020 21:20
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/27/2020 23:00
Request add commun NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/27/2020 21:24
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/28/2020 0:41
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/28/2020 14:19
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/28/2020 14:21
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/28/2020 14:37
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/28/2020 14:47
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/28/2020 14:51
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/28/2020 14:56
Peer Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000172 Proper Proper 4/28/2020 15:10
Pengecekan idia NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/28/2020 15:13
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/28/2020 15:01
Pengecekan ransomNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS Proper Proper 4/28/2020 15:51
Ping google packet lNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000181 Proper Proper 4/28/2020 17:18
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/28/2020 17:11
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/28/2020 21:11
BGP Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 4/28/2020 21:47
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/29/2020 0:33
App Problem NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/29/2020 0:24
Google Lambat NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/29/2020 1:54
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/29/2020 4:15
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/29/2020 4:58
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/29/2020 10:34
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/29/2020 11:10
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/29/2020 12:40
Pengecekan VLAN VPN Service L2 MultipointEmail TO Jabodetabek 4000105 Proper Proper 4/29/2020 13:30
VLAN Down VPN Service
L2 MultipointEmail TO Sumatera 400095 Proper Proper 4/29/2020 13:33
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/29/2020 13:55
Ping tidak support VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/29/2020 14:19
High Utilization Non Service
Non ServiceEmail
TO West & Central Java
4000155 Proper Proper 4/29/2020 11:38
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/29/2020 16:50
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400064 Proper Proper 4/29/2020 17:44
Set Level QoS VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000171 Proper Proper 4/29/2020 18:55
Optimasi IP Web NAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/29/2020 21:57
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/29/2020 23:49
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/29/2020 23:59
Edit qos level VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000187 Proper Proper 4/30/2020 1:06
Pengecekan service Ni AP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/30/2020 1:33
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/30/2020 10:21
Service Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/30/2020 12:54
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 4/30/2020 12:54
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
4000156 Proper Proper 4/30/2020 14:41
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS40004 Proper Proper 4/30/2020 13:51
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/30/2020 16:33
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/30/2020 16:35
Reengineering Non Service
Non Service
I-NOC
E mail FH Backoffice IP/MPLS
4000155 Proper Proper 4/30/2020 17:43
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/30/2020 19:01
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/30/2020 19:41
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/30/2020 21:29
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/30/2020 22:45
Pengecekan loopingVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/30/2020 23:15
Ping google packet lNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000180 Proper Proper 5/1/2020 3:20
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS40004 Proper Proper 5/1/2020 2:35
SAP Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/1/2020 13:44
SAP Down VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/1/2020 15:06
Reduce NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 5/1/2020 13:57
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/1/2020 15:51
Application ProblemNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/1/2020 14:55
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/1/2020 14:14
Packet Drop NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/1/2020 13:09
Cek VLAN Status VPN ServiceL2 Multipoint Email Others 400094 Proper Proper 5/1/2020 12:11
Cek VLAN Status VPN Service
L2 MultipointEmail TO Jabodetabek 400094 Proper Proper 5/1/2020 9:02
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/1/2020 20:38
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS40004 Proper Proper 5/1/2020 19:51
Service Problem VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/1/2020 20:38
Application ProblemNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS40004 Proper Proper 5/1/2020 21:42
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 5/1/2020 20:29
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/1/2020 21:40
Change IP WAN VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 5/2/2020 0:43
Packet Loss NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/2/2020 10:25
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/2/2020 11:13
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 5/2/2020 13:07
Change IP WAN VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 5/2/2020 13:11
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/2/2020 13:11
Cek VLAN Status VPN ServiceL2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/2/2020 13:21
Intermitten VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/2/2020 14:06
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
4000110 Proper Proper 5/2/2020 16:03
SDP Down VPN Service
L2 Multipoint Email TO Kalisumapa 400015 Proper Proper 5/2/2020 22:09
Reset Service VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 5/2/2020 23:43
No Shut Port Non Service
Non ServiceEmail TO Jabodetabek 4000161 Proper Proper 5/2/2020 0:07
Reset SAP VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 5/3/2020 0:04
VLAN Down VPN Service
L2 Multipoint Email TO Kalisumapa 400015 Proper Proper 5/3/2020 4:29
VLAN Down VPN Service
L2 Multipoint Email TO Kalisumapa 400015 Proper Proper 5/3/2020 12:46
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/3/2020 13:34
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/3/2020 13:41
Optimasi IP Web NAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
400072 Proper Proper 5/3/2020 15:53
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 5/3/2020 17:24
Binding SDP VPN Service
L2 Multipoint Email
TO West & Central Java400028 Proper Proper 5/3/2020 19:14
Service Down VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 5/3/2020 21:07
Optimasi IP Web VPN Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/3/2020 20:59
Optimasi IP Web VPN Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 5/3/2020 20:59
Proper Proper
Proper Proper
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
4/27/2020 10:39 0:10 10 No Yes Fardan Closed Cek dari Indosat sudah adBANK MANDIRI
4/27/2020 13:07 0:38 38 No No Fardan Closed migrasi ke vprn 876 anc- RUTIN BAPEDA TK.I LAMPUNG
4/27/2020 13:16 0:06 6 No No Dany Closed ubah path sesuai requestAUTOCOMP SYSTEMS INDONESI
4/27/2020 14:57 0:45 45 No No Dany Closed set metric segmen BDG-BSKYLINE SEMESTA
4/27/2020 15:16 0:14 14 No No Dany Closed optimasi via STIX sebelu INDOSAT MEGA MEDIA
4/27/2020 15:28 0:06 6 No No Dany Closed pindahkan path sesuai reBANK MAYBANK
4/27/2020 16:34 0:26 26 No No Fardan Closed simetriskan jalur PP menuSOLUSI AKSESINDO PRATAMA
4/27/2020 17:21 0:41 41 No No Fardan Closed Cek dari Indosat sudah adBANK MANDIRI KLN SINGAPUR
4/27/2020 18:28 0:47 47 No No Dany Closed Optimasi dengan LSP SARI PERSADA RAYA
4/27/2020 18:29 0:55 55 No No Fardan Closed Optimasi dengan LSP NTT INDONESIA
4/27/2020 18:38 0:22 22 No No Fardan Closed cek ping menggunakan Loo BPOM PRC
4/27/2020 18:49 0:30 30 No No Dany Closed (1) Kami sudah buatkan
Optimasi dengan LSP lsp
NAPsimetris namunNUSA
INFO LINTAS masih no imp
(2) Untuk path sudah kami cek tidak ada congest,
4/27/2020 20:25 0:08 8 No No AndrewClosed (1) Kamivia
reroute
(3)
sudah buatkan lsp
TATA-6453 simetrisSINGAPORE
INDOSAT namun masih
PTEno imp
LTD
(2) Jalur
Untuklain ada
path namun
sudah kamikami
cekcek interface
tidak down,
ada congest, Setelah
4/27/2020 22:46 1:26 86 No No AndrewClosed (3) Jalur lain ada namun kamiPT. MITRA LINTAS down,
cek interface MULTIMEDIA
Setelah
4/27/2020 23:03 0:03 3 No No AndrewClosed PT. SUMIDHAZ PERMATA BUND
4/27/2020 23:25 2:01 121 No Yes Pahlevi Closed Eskalasi ke L2 Indosat LINK NET, TBK
4/28/2020 0:54 0:13 13 No No Pahlevi Closed reroute ip tersebut via N INDOSAT MEGA MEDIA
4/28/2020 14:38 0:19 19 No No Fardan Closed Optimasi dengan LSP MORGAN STANLEY SEKURITAS IN
4/28/2020 14:48 0:27 27 No No Akmal Closed Optimasi dengan LSP BEKAERT INDONESIA
4/28/2020 14:55 0:18 18 No No Fardan Closed Cek ping normal KOMATSU INDONESIA
4/28/2020 15:00 0:13 13 No No Akmal Closed simetriskan jalur PP pela INTINIAGA JAYAKARYA
4/28/2020 15:00 0:09 9 No No Fardan Closed Cek ping normal HYUNJIN INDONESIA
4/28/2020 15:12 0:16 16 No No Fardan Closed coba lewatkan NTT, ping ItNDORAMA VENTURES INDONES
4/28/2020 15:24 0:14 14 No No Akmal Closed cek vsi terpantau Up JAVA UNITED SERVICE
4/28/2020 15:52 0:39 39 No No Akmal Closed cek ping ce dan inet nor MEGA NUSANTARA NASORASUD
4/28/2020 15:26 0:25 25 No No Fardan Closed ping L2 normal, L3 intermWILMAR NABATI INDONESIA
4/28/2020 16:02 0:11 11 No Yes Fardan Closed Eskalasi ke L2 Indosat PANCA DEWAT
4/28/2020 18:25 1:07 67 No Yes Fardan Closed Eskalasi ke L2 Indosat BEND. RUTIN
4/28/2020 19:09 1:58 118 No No Akmal Closed Optimasi ke peer yang lebUnilever Indonesia
4/28/2020 21:21 0:09 9 No No Dany Closed Change path lsp to_CKD-AN1_ver1
4/28/2020 22:02 0:15 15 No No Dany Closed Reset BGP INIX no impro PT. MAKASSAR NETWORK INTEG
4/29/2020 0:45 0:12 12 No No Pahlevi Closed Create LSP
4/29/2020 1:08 0:44 44 No No Pahlevi Closed Hasil ping ke CE dan Int PT. BANK PERMATA TBK
4/29/2020 2:13 0:19 19 No No Dany Closed Berdasarkan pengecekanPT. BINTAN VISTA
4/29/2020 4:34 0:19 19 No No Dany Closed Reset SDP OK
4/29/2020 5:10 0:12 12 No No Dany Closed Change path menggunakaPT AUTOCOMP SYSTEMS INDON
4/29/2020 11:28 0:54 54 No No Ermy Closed Create LSP CEMERLANG MULTIMEDIA BAND
4/29/2020 12:15 1:05 65 No No Akmal Closed Create LSP BANK MAYBANK INDONESIA
4/29/2020 12:51 0:11 11 No No Ermy Closed Reroute IP via NTT, seb INDOSAT MEGA MEDIA
4/29/2020 13:48 0:18 18 No No Ermy Closed Pengecekan VLAN terpantau normal
4/29/2020 14:05 0:32 32 No No Ermy Closed Reset VLAN no improve, cek di sisi akses
4/29/2020 14:37 0:42 42 No No Akmal Closed Optimasi ke TATA, sebe Unilever Indonesia
4/29/2020 14:51 0:32 32 No No Ermy Closed Add adspec under LSP INDONESIA COMNETS PLUS PT
4/29/2020 14:52 3:14 194 No No Akmal Closed Link down sudah up
4/29/2020 17:56 1:06 66 No No Ermy Closed Reset SAP
4/29/2020 18:21 0:37 37 No No Ermy Closed Optimasi IP IDIA RUTIN PENGADILAN AGAMA DU
4/29/2020 19:28 0:33 33 No No Ermy Closed Set QoS Level 4 JAVA UNITED SERVICE
4/29/2020 23:21 1:24 84 No No Fardan Closed trace dari pelanggan sud LISAR INTERNATIONAL NETWOR
4/29/2020 23:59 0:10 10 No No Dany Closed tidak dapat dioptimasi, c UNION ROUTELINK COMMUNIC
4/30/2020 0:08 0:09 9 No No Fardan Closed optimasi link menuju IP TASIAN DEVELOPMENT BANK
4/30/2020 1:35 0:29 29 No No Dany Closed ami set qos level 4 di kedu BANK MAYBANK INDONESIA
4/30/2020 1:58 0:25 25 No No Fardan Closed ping ke Inet dan ke pela KREDIT BIRO INDONESIA JAYA
4/30/2020 10:52 0:31 31 No No MaulanClosed Reroute via STIX SATRIA WICAKSANA SEJATI
4/30/2020 13:11 0:17 17 No No MaulanClosed Segmentasi RUTIN BAPEDA TK.I LAMPUNG
4/30/2020 13:11 0:17 17 No No MaulanClosed Segmentasi PT. TRIA SOLUSINDO
4/30/2020 15:03 0:22 22 No No Ermy Closed Creat QoS PT. BANK UOB INDONESIA
4/30/2020 14:02 0:11 11 No No Ermy Closed reroute via TATA-6453 PT. UNILEVER INDONESIA TBK
4/30/2020 17:05 0:32 32 No No MaulanClosed Change LSP to LDP HUTCHISON 3 INDONESIA
4/30/2020 17:15 0:40 40 No No Ermy Closed Creat LSP Cabang Karawang Ahmad Yani
4/30/2020 19:30 1:47 107 No No Ermy Closed Segmentasi
4/30/2020 19:43 0:42 42 No No Akmal Closed Creat LSP PT. BANK UOB INDONESIA
4/30/2020 20:33 0:51 51 No No Fardan Closed Optimasi dengan LSP INDOSAT MEGA MEDIA
4/30/2020 22:19 0:50 50 No No Fardan Closed Optimasi dengan LSP REACH NETWORK SERVICES IND
4/30/2020 22:51 0:06 6 No No Akmal Closed ping terpantau aman danKIMBERLY
5/1/2020 0:30 1:15 75 No No Akmal Closed Reset SDP Looping
5/1/2020 4:49 1:29 89 No No Akmal Closed migrasi ke vprn 876 anc- UNILEVER INDONESIA
5/1/2020 3:16 0:41 41 No No Akmal Closed reroute via NTT-2914 APLIKANUSA LINTASARTA
5/1/2020 14:52 1:07 67 No No MaulanClosed Create LSP MITRA LINTAS MULTIMEDIA
5/1/2020 15:10 0:04 4 No No Rianto Closed reset sap
5/1/2020 15:07 1:10 70 No No Rianto Closed Create LSP INDOSAT MEGA MEDIA
5/1/2020 18:19 2:28 148 No No MaulanClosed Segmentasi PT. UNILEVER INDONESIA TBK
5/1/2020 18:39 3:44 224 No No MaulanClosed Segmentasi APLIKANUSA LINTASARTA
5/1/2020 15:03 0:49 49 No No MaulanClosed Creat path BOMM AKSES
5/1/2020 14:07 0:57 57 No Yes MaulanClosed Segmentasi PT. UNILEVER I
5/1/2020 13:11 1:00 60 No No Rianto Closed Segmentasi Datacom
5/1/2020 9:40 0:38 38 No No Rianto Closed Segmentasi
5/1/2020 20:46 0:08 8 No No Akmal Closed Change path
5/1/2020 20:49 0:58 58 No No Ermy Closed reroute via TATA-6453 PT. UNILEVER INDONESIA TBK
5/1/2020 20:46 0:08 8 No No Ermy Closed Segmentasi BANK OF AMERICA NATIONAL A
5/1/2020 22:05 0:23 23 No No Ermy Closed reroute via TATA-6453 PERTAMINA GEOTHERMAL ENER
5/1/2020 22:07 1:38 98 No No Akmal Closed Segmentasi PT. DUMAI MANDIRI NET
5/2/2020 0:05 2:24 144 No No Akmal Closed creat LSP
5/2/2020 1:14 0:31 31 No No Akmal Closed change ip WAN BANK SYARIAH MANDIRI
5/2/2020 10:48 0:22 22 No No AndrewClosed Segmentasi PT. UNILEVER INDONESIA TBK
5/2/2020 11:51 0:38 38 No No Rianto Closed Create LSP INDONESIA COMNETS PLUS
5/2/2020 13:14 0:07 7 No No Rianto P2C Pengecekan interface Matahari Food Business
5/2/2020 13:17 0:06 6 No No AndrewClosed change ip WAN BANK SYARIAH MANDIRI
5/2/2020 13:55 0:44 44 No No Rianto Closed Create LSP PT BANK DBS INDONESIA
5/2/2020 14:03 0:42 42 No No AndrewClosed Segmentasi
5/2/2020 14:54 0:48 48 No No Rianto Closed Create LSP PT. HUTCHISON 3
5/2/2020 16:34 0:31 31 No No AndrewClosed Pengecekan INP ISPL
5/2/2020 22:16 0:06 6 No No Ermy Closed Reset SDP
5/2/2020 23:45 0:02 2 No No MaulanClosed Reset SDP
5/2/2020 0:11 0:04 4 No No Ermy Closed No Shut Port
5/3/2020 0:29 0:25 25 No No Ermy Closed Reset SAP
5/3/2020 4:37 0:08 8 No No MaulanClosed Segmentasi
5/3/2020 12:55 0:09 9 No No Pahlevi Closed Reset VLAN
5/3/2020 13:46 0:12 12 No No AndrewClosed Create LSP ALITA PRAYAMITRA
(1) Kami cek untuk ip tersebut lewat domestik OIXP,
5/3/2020 14:41 1:00 60 No No AndrewClosed (2)
Trace dantraceroute
Kami Ping Normal
ke ip PT. UNILEVER
tujuan INDONESIA
dari kpi-inix TBK i
tidak lewat
5/3/2020 16:29 0:35 35 No No AndrewClosed (3) Kami coba advertise /24 WIJAYA
pelanggan.
KARYA (PERSERO), TBK
5/3/2020 18:30 1:06 66 No No Pahlevi P2C Create path simetris bolaPT. APLIKANUSA LINTASARTA FO
5/3/2020 19:32 0:18 18 No No Rianto Closed Binding SDP sesuai request
5/3/2020 21:53 0:46 46 No No Rianto Closed Segmentasi HUTCHISON 3 INDONESIA
5/3/2020 22:04 1:05 65 No Yes Rianto Closed Segmentasi ASIAN DEVELO
5/3/2020 22:04 1:05 65 No No Rianto Closed Create LSP ASIAN DEVELOPMENT BANK
Special Note
Eskalasi ke L2 Indosat / Pak Dakrun
TIN BAPEDA TK.I LAMPUNG
UTOCOMP SYSTEMS INDONESIA
YLINE SEMESTA
DOSAT MEGA MEDIA
NK MAYBANK
LUSI AKSESINDO PRATAMA
NK MANDIRI KLN SINGAPUR
RI PERSADA RAYA
T INDONESIA
AP INFO LINTAS NUSA
DOSAT SINGAPORE PTE LTD
. MITRA LINTAS MULTIMEDIA
. SUMIDHAZ PERMATA BUNDA
Eskalasi ke L2 Indosat / Pak Alac
DOSAT MEGA MEDIA
ORGAN STANLEY SEKURITAS INDONESIA
KAERT INDONESIA
MATSU INDONESIA
TINIAGA JAYAKARYA
UNJIN INDONESIA
DORAMA VENTURES INDONESIA
VA UNITED SERVICE
EGA NUSANTARA NASORASUDHA
LMAR NABATI INDONESIA
Eskalasi ke Pak Alac
Eskalasi ke Pak Alac
ilever Indonesia
. MAKASSAR NETWORK INTEGRINDO
. BANK PERMATA TBK
. BINTAN VISTA
AUTOCOMP SYSTEMS INDONESIA
MERLANG MULTIMEDIA BANDUNG
NK MAYBANK INDONESIA
DOSAT MEGA MEDIA
k di sisi akses
ilever Indonesia
DONESIA COMNETS PLUS PT
TIN PENGADILAN AGAMA DUMAI
VA UNITED SERVICE
AR INTERNATIONAL NETWORKING
NION ROUTELINK COMMUNICATION
IAN DEVELOPMENT BANK
NK MAYBANK INDONESIA
EDIT BIRO INDONESIA JAYA
TRIA WICAKSANA SEJATI
TIN BAPEDA TK.I LAMPUNG
. TRIA SOLUSINDO
. BANK UOB INDONESIA
. UNILEVER INDONESIA TBK
UTCHISON 3 INDONESIA
bang Karawang Ahmad Yani
. BANK UOB INDONESIA
DOSAT MEGA MEDIA
ACH NETWORK SERVICES INDONESIA
NILEVER INDONESIA
LIKANUSA LINTASARTA
TRA LINTAS MULTIMEDIA
DOSAT MEGA MEDIA
. UNILEVER INDONESIA TBK
LIKANUSA LINTASARTA
Eskalasi ke Pak Alac
Request Dari Datacomm
. UNILEVER INDONESIA TBK
NK OF AMERICA NATIONAL ASSOCIATION
RTAMINA GEOTHERMAL ENERGY AREA ULUBELU
. DUMAI MANDIRI NET
NK SYARIAH MANDIRI
. UNILEVER INDONESIA TBK
DONESIA COMNETS PLUS
atahari Food Business
NK SYARIAH MANDIRI
BANK DBS INDONESIA
. HUTCHISON 3
ITA PRAYAMITRA
. UNILEVER INDONESIA TBK
JAYA KARYA (PERSERO), TBK
. APLIKANUSA LINTASARTA FOR LKPP (DISKOMINFO PAMEKASAN)
UTCHISON 3 INDONESIA
Eskalasi ke Pak Alac
SIAN DEVELOPMENT BANK
Date WeekWO /Ticket ID OTRS ID
Monday, 20 April 2020 17 WO168123 #2020042040000048
Monday, 20 April 2020 17 WO168124 #2020042040000057
Monday, 20 April 2020 17 WO168125 #2020042040000066
Monday, 20 April 2020 17 #2020042040000075
Monday, 20 April 2020 17 WO167908 #2020042040000084
Monday, 20 April 2020 17 WO168128 #2020042040000093
Monday, 20 April 2020 17 WO168239 #2020042040000101
Monday, 20 April 2020 17 WO168130 #2020042040000119
Monday, 20 April 2020 17 WO168129 #2020042040000128
Monday, 20 April 2020 17 WO168132 #2020042040000137
Monday, 20 April 2020 17 #2020042040000146
Monday, 20 April 2020 17 WO167917 #2020042040000155
Monday, 20 April 2020 17 #2020042040000164
Monday, 20 April 2020 17 #2020042040000173
Monday, 20 April 2020 17 #2020042040000182
Monday, 20 April 2020 17 WO168139 #2020042040000191
Monday, 20 April 2020 17 WO167921 #2020042040000208
Monday, 20 April 2020 17 WO167920 #2020042040000217
Monday, 20 April 2020 17 WO167919 #2020042040000226
Monday, 20 April 2020 17 WO168141 #2020042040000235
Monday, 20 April 2020 17 WO167923 #2020042040000244
Monday, 20 April 2020 17 WO167924 #2020042040000253
Monday, 20 April 2020 17 WO167926 #2020042040000262
Monday, 20 April 2020 17 WO168244 #2020042040000271
Monday, 20 April 2020 17 WO167928 #2020042040000281
Monday, 20 April 2020 17 WO168145 #2020042040000299
Monday, 20 April 2020 17 WO168147 #2020042040000306
Monday, 20 April 2020 17 WO168148 #2020042040000315
Monday, 20 April 2020 17 WO168149 #2020042040000324
Monday, 20 April 2020 17 WO168247 #2020042040000333
Monday, 20 April 2020 17 WO168151 #2020042140000019
Tuesday, 21 April 2020 17 WO167932 #2020042140000028
Tuesday, 21 April 2020 17 WO168154 #2020042140000037
Tuesday, 21 April 2020 17 #2020042140000046
Tuesday, 21 April 2020 17 WO167935 #2020042140000055
Tuesday, 21 April 2020 17 WO168160 #2020042140000064
Tuesday, 21 April 2020 17 WO167936 #2020042140000073
Tuesday, 21 April 2020 17 #2020042140000082
Tuesday, 21 April 2020 17 WO168170 #2020042140000091
Tuesday, 21 April 2020 17 WO168165 #2020042140000108
Tuesday, 21 April 2020 17 WO168249 #2020042140000126
Tuesday, 21 April 2020 17 WO167951 #2020042140000135
Tuesday, 21 April 2020 17 WO168173 #2020042140000144
Tuesday, 21 April 2020 17 WO168177 #2020042140000153
Tuesday, 21 April 2020 17 WO168178 #2020042140000162
Tuesday, 21 April 2020 17 WO167953 #2020042140000171
Tuesday, 21 April 2020 17 WO168186 #2020042140000181
Tuesday, 21 April 2020 17 WO167955 #2020042140000199
Tuesday, 21 April 2020 17 WO167956 #2020042140000206
Tuesday, 21 April 2020 17 WO167957 #2020042140000215
Tuesday, 21 April 2020 17 WO168251 #2020042140000233
Tuesday, 21 April 2020 17 WO167960 #2020042240000115
Tuesday, 21 April 2020 17 WO168197 #2020042240000124
Tuesday, 21 April 2020 17 WO168200 #2020042240000133
Tuesday, 21 April 2020 17 #2020042240000142
Tuesday, 21 April 2020 17 WO168183 #2020042240000151
Tuesday, 21 April 2020 17 WO167959 #2020042240000161
Tuesday, 21 April 2020 17 WO168194 #2020042240000179
Tuesday, 21 April 2020 17 WO168205 #2020042240000188
Tuesday, 21 April 2020 17 WO167964 #2020042240000197
Tuesday, 21 April 2020 17 WO168207 #2020042240000204
Tuesday, 21 April 2020 17 WO168209 #2020042240000213
Tuesday, 21 April 2020 17 WO168208 #2020042140000224
Tuesday, 21 April 2020 17 WO167965 #2020042140000242
Tuesday, 21 April 2020 17 WO167966 #2020042140000251
Tuesday, 21 April 2020 17 WO168211 #2020042140000261
Tuesday, 21 April 2020 17 WO168254 #2020042140000279
Tuesday, 21 April 2020 17 WO168212 #2020042240000017
Tuesday, 21 April 2020 17 #2020042240000026
Tuesday, 21 April 2020 17 WO167974 #2020042240000035
Tuesday, 21 April 2020 17 WO168217 #2020042240000044
Wednesday, 22 April 2020 17 WO167977 #2020042240000053
Wednesday, 22 April 2020 17 WO167976 #2020042240000062
Wednesday, 22 April 2020 17 WO167978 #2020042240000071
Wednesday, 22 April 2020 17 WO168219 #2020042240000081
Wednesday, 22 April 2020 17 WO167979 #2020042240000099
Wednesday, 22 April 2020 17 #2020042240000106
Wednesday, 22 April 2020 17 WO168428 #2020042240000222
Wednesday, 22 April 2020 17 WO167986 #2020042240000231
Wednesday, 22 April 2020 17 WO168431 #2020042240000241
Wednesday, 22 April 2020 17 WO168433 #2020042240000259
Wednesday, 22 April 2020 17 WO167989 #2020042240000268
Wednesday, 22 April 2020 17 #2020042240000277
Wednesday, 22 April 2020 17 WO167995 #2020042240000286
Wednesday, 22 April 2020 17 WO167996 #2020042240000295
Wednesday, 22 April 2020 17 WO167992 #2020042240000302
Wednesday, 22 April 2020 17 WO168441 #2020042240000311
Wednesday, 22 April 2020 17 WO168002 #2020042240000321
Wednesday, 22 April 2020 17 WO168007 #2020042240000339
Wednesday, 22 April 2020 17 WO168449 #2020042240000348
Wednesday, 22 April 2020 17 WO168451 #2020042240000357
Wednesday, 22 April 2020 17 WO168265 #2020042240000366
Wednesday, 22 April 2020 17 WO168454 #2020042240000375
Wednesday, 22 April 2020 17 #2020042240000384
Wednesday, 22 April 2020 17 WO168008 #2020042240000393
Wednesday, 22 April 2020 17 WO168009 #2020042240000401
Wednesday, 22 April 2020 17 WO168010 #2020042240000419
Thursday, 23 April 2020 17 WO168011 #2020042340000015
Thursday, 23 April 2020 17 WO168012 #2020042340000024
Thursday, 23 April 2020 17 WO168015 #2020042340000033
Thursday, 23 April 2020 17 WO168462 #2020042340000042
Thursday, 23 April 2020 17 WO168464 #2020042340000051
Thursday, 23 April 2020 17 WO168465 #2020042340000061
Thursday, 23 April 2020 17 WO168019 #2020042340000079
Thursday, 23 April 2020 17 WO168020 #2020042340000097
Thursday, 23 April 2020 17 WO168468 #2020042340000104
Thursday, 23 April 2020 17 WO168021
WO168472 #2020042340000113
Thursday, 23 April 2020 17 WO168492 #2020042340000088
Thursday, 23 April 2020 17 WO168476 #2020042340000131
Thursday, 23 April 2020 17 TT35982272 #2020042340000141
Thursday, 23 April 2020 17 WO168486 #2020042340000159
Thursday, 23 April 2020 17 WO168629 #2020042340000177
Thursday, 23 April 2020 17 WO168489 #2020042340000186
Thursday, 23 April 2020 17 WO168631 #2020042340000195
Thursday, 23 April 2020 17 WO168494 #2020042340000202
Thursday, 23 April 2020 17 WO168632 #2020042340000211
Thursday, 23 April 2020 17 WO168496 #2020042340000221
Thursday, 23 April 2020 17 WO168498 #2020042340000239
Thursday, 23 April 2020 17 WO168499 #2020042340000248
Thursday, 23 April 2020 17 WO168504 #2020042340000257
Thursday, 23 April 2020 17 WO168505 #2020042340000266
Thursday, 23 April 2020 17 WO168636 #2020042340000275
Thursday, 23 April 2020 17 WO168506 #2020042440000013
Thursday, 23 April 2020 17 WO168633 #2020042440000022
Thursday, 23 April 2020 17 WO168510 #2020042440000031
Thursday, 23 April 2020 17 WO168509 #2020042440000041
Thursday, 23 April 2020 17 WO168638 #2020042440000059
Thursday, 23 April 2020 17 WO168639 #2020042440000068
Thursday, 23 April 2020 17 WO168642 #2020042440000077
Thursday, 23 April 2020 17 WO168646 #2020042440000086
Friday, 24 April 2020 17 WO168647 #2020042440000095
Friday, 24 April 2020 17 #2020042440000102
Friday, 24 April 2020 17 WO168522 #2020042440000111
Friday, 24 April 2020 17 #2020042440000121
Friday, 24 April 2020 17 WO168652 #2020042440000139
Friday, 24 April 2020 17 WO168653 #2020042440000148
Friday, 24 April 2020 17 #2020042440000157
Friday, 24 April 2020 17 WO168544 #2020042440000166
Friday, 24 April 2020 17 WO168662 #2020042440000175
Friday, 24 April 2020 17 WO168541 #2020042440000184
Friday, 24 April 2020 17 WO168663 #2020042440000193
Friday, 24 April 2020 17 WO168545 #2020042440000201
Friday, 24 April 2020 17 WO168664 #2020042440000219
Friday, 24 April 2020 17 WO168548 #2020042440000228
Friday, 24 April 2020 17 WO168272 #2020042440000237
Friday, 24 April 2020 17 WO168669 #2020042440000246
Friday, 24 April 2020 17 WO168273 #2020042440000255
Friday, 24 April 2020 17 WO168670 #2020042440000264
Friday, 24 April 2020 17 WO168547 #2020042440000273
Friday, 24 April 2020 17 WO168553 #2020042440000282
Friday, 24 April 2020 17 WO168673 #2020042440000291
Friday, 24 April 2020 17 WO168674 #2020042440000308
Friday, 24 April 2020 17 WO168564 #2020042540000011
Friday, 24 April 2020 17 WO168679 #2020042540000021
Saturday, 25 April 2020 17 WO168568 #2020042540000039
Saturday, 25 April 2020 17 WO168569 #2020042540000048
Saturday, 25 April 2020 17 #2020042540000057
Saturday, 25 April 2020 17 WO168687 #2020042540000066
Saturday, 25 April 2020 17 TT36029798 #2020042540000075
Saturday, 25 April 2020 17 #2020042540000084
Saturday, 25 April 2020 17 WO168579 #2020042640000037
Sunday, 26 April 2020 17 WO168578 #2020042640000028
Sunday, 26 April 2020 17 WO168582 #2020042640000019
Sunday, 26 April 2020 17 WO168586 #2020042640000046
Sunday, 26 April 2020 17 #2020042640000055
Sunday, 26 April 2020 17 WO167885 #2020042640000064
Sunday, 26 April 2020 17 WO168591 #2020042640000073
Sunday, 26 April 2020 17 TT36056011 #2020042740000035
Sunday, 26 April 2020 17 #2020042740000062
Sunday, 26 April 2020 17 TT36059542 #2020042740000044
Sunday, 26 April 2020 17 TT36060099 #2020042740000053
Monday, 27 April 2020 17 WO168707 #2020042740000017
Monday, 27 April 2020 17 WO168708 #2020042740000026
Subject Request Type Request Category
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362937207517 MEDIA MANUNGGAL IN Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362937272110 PT UNGARAN SARI GARMENT Problem HandlingService Problem
[S3] [WO168125] [INTERNAL] [INTERMITTEN] SR#2-362937438126 KANGEAN ENERGY Problem
IN HandlingService Problem
Non Problem Handling
Upgrade of the LL Palembang Mentingi: limited by MW at Mentingi -Tanjung pandan Provide Information
[S3] [INTERNAL] [Reduced Bandwidth] SR# 2-362938582447 DETH_MTX08022326_TG Problem HandlingService Problem
[S3] [WO168128] [INTERNAL] [INTERMITTEN] SR#2-362938298196 PAMA PERSADA NUS Problem HandlingService Problem
[PL2] [WO168239] [INTERNAL] [Best Route IP] SR# 2-362939374502 IIPT IM2 PTI-PTIProblem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362940108285 , SR#2-362940235834 APLProblem HandlingService Problem
[ES][INTERNAL][INTERMITTEN][SR#2-362940163873 PT. SUMBER ALFARIA TRIJAYA DProblem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362940547453 PT AUTOCOMP SYSTEMS INDOProblem HandlingService Problem
SDP Oper Down Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR# 2-362941572247] [PT. BANK PERMATA] [DETH PMATAProblem HandlingService Problem
[OSSIN][VPOP] Aktivasi IPVPN 2 Mbps Huawei HUAWEI TECH INVESTMENT MEDAN_Problem HandlingService Problem
BTS under me sideneng cn2 , arm Amparita = down Problem HandlingService Problem
NE TN EID under sidenreng cn2 Unmanaged Problem HandlingService Problem
[PR3] [CHECK] [[INTERMITTEN] ] SR# 2-362941512008 PT. AT & T GLOBAL NETWORKProblem HandlingService Problem
[IPH] [INTERNAL] [INCOMING CALL] SR# 2-362948038343 PT. SURYA MULTI CEMERLProblem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362946819854 SARI PERSADA RAYA DETH_MTX0 Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR# 2-362947000095 MITRA LINTAS MULTIMEDIA INIX_ Problem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-362947159019 SELAMAT SEMPURNA, TBK IDIA SMProblem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-362948420698 & 2-362947542596 PT. APLIKANUSA Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362947774698 & 2-362947952806 PT. DUMAIProblem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-362948610393] [PT. SUMBER ALFARIA TRIJAYA] [D Problem HandlingService Problem
RE: [PR3] [INTERNAL] [INTERMITTEN]2-362951688954 || PT. UNILEVER INDONESIA TBK Problem HandlingService Problem
RE: [PR3] [Internal] [DEGRADED] SR#2-362951413752 PT. UNILEVER INDONESIA TBKProblem
I HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362952563030 PT. ARTHA TELEKOMINDOProblem HandlingService Problem
RE: WO168147-JKT-CRG-EN1-SASR6 (CURUG) 2GVLAN_3356_3456 Problem HandlingService Problem
RE: [PL2] [INTERNAL] [ADVERTISE IP] SR#2-362952193193 PT. Indosat Mega Media IIProblem HandlingService Problem
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-362953449633 || INDOSAT MEGA MEDIAProblem || HandlingService Problem
RE: Request reset service WO168247 Problem HandlingService Problem
RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-362955059093] [DIPVPN_MTX07714472 Problem HandlingService Problem
RE: WO167932 request reset Problem HandlingService Problem
RE: [IMP] [INTERNAL] SR#2-362956933764 || BENDAHARA PENGELUARAN ANGGARAN Problem
LK HandlingService Problem
Shutdown Interface SMD-BNT IP-Trunk1 Non Problem
Domestic
HandlingRouting Optimization
[S1] [INTERNAL] [DOWN] SR#2-362955956023 TRANSKON JAYA INIX_MTX07733027_T Problem HandlingService Problem
[EP][INTERNAL][HIGH ERROR] [SR#2-362965814828] [DIPV MANRI BLW 150001] [BaProblem HandlingService Problem
[S3] [intrenal] [INTERMITTEN] SR#2-362964591357 ALITA PRAYAMITRA DIA_MTX0 Problem HandlingService Problem
BSC KOLAKA Disconect Problem HandlingService Problem
[E] [INTERNAL] [HIGH ERROR] [SR#2-362969144643] [MPLS MANRI 061 PKB 1024K25Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR# 2-362966636777 T. APLIKANUSA LINTASARTA D Problem HandlingService Problem
[PL2] [INTERNAL] [DOWN IPHONE] SR# 2-362968615834,,,,2-362969529369 PT. ASUProblem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][LATENCY][SR#2-362969129453,; 2-362969344315][ Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN] SR# 2-362968843831 BT COMMUNICATIONS INDOProblem HandlingService Problem
[ES][INTERNAL][INTERMITTEN/FLAPPING][SR#2-362970097543][MPLS ALTRI 014 CL Problem HandlingService Problem
Pengecekan OAM ULTE_JL_ARJUNA_TB - WO168178 Problem HandlingService Problem
[S-ESCALATION][S1][INTERNAL][LATENCY][SR#2-362969768756][CHUBB SAFES IN Problem HandlingService Problem
[S2] [INTERNAL] [LATENCY] SR# 2-362972551233 PROMEDRAHARDJO FARMASI INDUSTR Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-362970577359 CEMERLANG MULTIMEDIA BANDU Problem HandlingService Problem
[PR1] [BBIP] [WO167956] [INTERMITTEN] SR#2-362971425997 PT NTT INDONESIA DE Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR-2-362975628294] [DIPV B-C-A SBI 140208] [P Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN ] SR# 2-362976541564 CID IDIA UNILV GSU 180065Problem HandlingService Problem
[EP][INTERNAL][INTERMITTENT][SR# 2-362976748333][PT. ASTRA HONDA MOTOR] ProblemPr HandlingService Problem
[EP][INTERNAL][INTERMITTEN] SR#2-362978340503 BANK MAYBANK INDONESIA TBK Problem HandlingService Problem
[S2] [INTERNAL] [IP ACCES PROBLEM] SR#2-362977418454 A. SCHULMAN PLASTICS Problem HandlingService Problem
[Eskalasi] [ME] JKT-PJH-AN1-SRA8 - SAP FULL Non Problem Handling
Provide Information
[PR2] [BBIP] [WO168183] [PACKET LOSS] SR#2-362966754994 NTT GLOBAL NETWORProblem HandlingService Problem
[S-ESCALATIO][S2][INTERNAL][INTERMITTEN][SR# 2-362970909697][CID DETH L-G- Problem HandlingService Problem
[S3] [INTERNAL] [DOWN] SR#2-362976544287 PT. KAHATEX IDIA KATEX BDG 160027Problem HandlingService Problem
[PR1] [P-ESCALATION] [LATENCY] [SR# 2-362978409989] [SINGAPORE TELECOMMU Problem HandlingService Problem
[PR3] [Internal] [PACKET LOSS] SR# 2-362978941983 PT. AT&T GLOBAL NETWORK S Problem HandlingService Problem
[S2] [INTERNAL] [LATENCY] SR#2-362973324193 PT. NEC INDONESIA DETH_MTX009839 Problem HandlingService Problem
[S3] [internal] [IP ACCES PROBLEM] SR#2-362969560158 KANGEAN ENERGY INDONESI Problem HandlingService Problem
[PR2] [BBIP] [PACKET LOSS] SR# 2-362970148811 REACH NETWORK SERVICES INDONESIAProblem HandlingService Problem
[PR3] [internal] [INTERMITTEN ] SR# 2-362977866727 CID DETH_MTX07715378_CK Problem HandlingService Problem
[S1] [WO167966] [Internal] [WEB ACCESS PROB] SR# 2-362983340063 & 2-362981 Problem HandlingService Problem
[PL2] [INTERNAL] [ERROR] SR# 2-362984787182 CID IIPT IM2 PTI-PTI 150102 INDO Problem HandlingService Problem
[S1] [Internal] [WEBSITE ACCESS PROBLEM] SR# 2-362976979852 YAY.BINA HUSADAProblem
S HandlingService Problem
[S3] [INTERNAL] [ERROR ] SR# 2-362978258034 CID IDIA STARE WBO 160398 BUT.STA Problem HandlingService Problem
3G BATU_JAJAR_CM (SDP Down at JKT-KSK-CN1) Problem HandlingService Problem
[S1] [WO167974] [INTERNAL] [WEB ACCESS PROB ] SR# 2-362974698859 & 2-36297Problem HandlingService Problem
[PR1] [P-ESCALATION] [DOWN] [SR#2-362989138453] [INDOSAT SINGAPORE PTE LTProblem HandlingService Problem
[PL2] [INTERNAL] [WEB ACCES PROBLEM] SR# 2-362986484043 & 2-362986584811 PT Problem HandlingService Problem
[PL2] [WO167976] [INTERNAL] [PACKET LOSS] SR# 2-362988134023 PT. HUTCHISONProblem
3 HandlingService Problem
[S1] [Internal] [REQUEST BGP] SR# 2-362990351584 PELABUHAN INDONESIA DIPV Problem HandlingService Problem
[PL2] [WO168219] [INTERNAL] [INTERMITTEN] SR# 2-362987170831 & 2-3629872305 Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-362972576496 PT AUTOCOMP SYSTEMS INDONE Problem HandlingService Problem
LTE under ME Rahatan down Problem HandlingService Problem
RE: [PL1] [INTERNAL] [DOWN] SR#2-362998761717 || HUAWEI TECH INVESTMENT || Problem Handling
DIPV HUAWE Service
MKS Problem
161649 || [22/04/20] MAKASSAR
[S3] [INTERNAL] [REQUEST] SR# 2-363000808261 BORRELLIWALSH IDIA BRWAS WM Non Problem Handling
PTR Record Registration
[EP][INTERNAL][INTERMITTEN] SR#2-362978340503 BANK MAYBANK INDONESIA TBK Problem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN] SR#2-363003125367 & SR#2-363003224991 INP_MTX Problem HandlingService Problem
Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362938405171 SUMATERA TROPICAL S Problem HandlingService Problem
List IP Controller Need ADD Route from Ancol Non Problem Handling
Provide Information
WO167995-2G Down Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR#2-362969964011, 2-362970004949 APLIKANUSA LProblem HandlingService Problem
WO167992 [PR2] [OPEN] [REQUEST] SR# 2-363005706633 INDOSAT SINGAPORE PTE NonL Problem Handling
Provide Information
[PR3] [Internal] [RFO] SR# 2-362978610693 CID DETH_MTX07715378_CLG_7004 P Problem HandlingService Problem
[IMP] [INTERNAL] [INTERMITTEN] SR# 2-362980182993 BANGKOK BANK DIA_MTX077 Problem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][ADVERTISE IP][SR# 2-363013994194 & 2-3630140 Problem HandlingService Problem
02PDG054_CIGINTUNGPDGL > 3G Down Problem HandlingService Migration
[S1] [INTERNAL] [DOWN] SR#2-363014580002 PT. NIPRO INDONESIA JAYA IDIA NIPRO Problem HandlingService Problem
Re: [ES] [INTERNAL] [DOWN] SR#2-363013450922,..., 2-363013619714 PT. SUMBERProblem
A HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-363013538756 , 2-363013549934 POLITProblem HandlingService Problem
Problem BTS Down under link LINTASARTA via TECHNOPARK Down Problem HandlingService Problem
[S3] [INTERNAL] [REDUCED BANWIDTH] SR# 2-363018627475 UNIVERSITAS MUHAMProblem HandlingService Problem
[ES] [INTERNAL] [INTERMITTENT] [SR#2-363020112313] [DETH K-VSN TBS-JAH 1700Problem HandlingService Problem
[ES] [INTERNAL] [INTERMITTENT] SR#2-363018433303 MIDI UTAMA INDONESIA DI Problem HandlingService Problem
[ES] [INTERNAL] [INTERMITTENT] SR#2-363018433303 MIDI UTAMA INDONESIA DI Problem HandlingService Problem
Pengecekan VLAN 3816 ME JKT-PLK-EN1-SAR8 (PUSPITALOKA) WO168012 Problem HandlingService Problem
Pengecekan VLAN 3806 3810 ME AKSAN - CN SERPONG Problem HandlingService Problem
[S-ESCALATION][ES][INTERNAL][DOWN][SR#2-362999831440][MIDI UTAMA INDONEProblem HandlingService Problem
[EP][INTERNAL][DOWN][SR#2-363032273113][IIPT B-N-I SLP 180002][BANK NEGARAProblem HandlingService Problem
[S3] [INTERNAL] [IP ACCES PROBLEM] SR#2-363031808617 DIF K-E-I HRS 190001 Problem HandlingService Problem
[S3] [OPEN] [DOWN] [SR#2-363032373213] [ANUGERAH BUNGO LESTARI] [IDIA AGOProblem HandlingService Problem
[S3] [WO168020] [INTERNAL] [REDUCE BANDWITH] SR#2-362800969170 PT MATAHA Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-363033608407 PRIMACOM INTERBUANA DIPVPN Problem HandlingService Problem
[EP] [INTERNAL] [SR#2-363033955193] [IIPT AXAIN JAH 160056] [PT AXA GROUP O Problem HandlingService Problem
[EP][INTERNAL][SR#2-363034345097][HIGH ERROR][BANK SYARIAH MANDIRI] [DIP Problem HandlingService Problem
[S2] [INTERNAL] [HIGH LATENCY] SR#2-363034578206 ALIANSI TEKNOLOGI INDONESIA Problem HandlingService Problem
ESCALATE TT35982272 IMPACT: Looping ## SpokeSdpBinding#circuit-529-385023 Problem HandlingService Problem
[PL2] [INTERNAL] [BEST PATH ROUTE] SR#2-363037734799 - 2-363037789031 || INDO Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN]2-362951688954 || PT. UNILEVER INDONESIA TBK Problem
|| HandlingService Problem
[S3] [WO168489] [INTERNAL] [INTERMITTEN] SR# 2-363033875493 INDONESIA COMN Problem HandlingService Problem
[S2] [INTERNAL] [INTERMITTEN ] SR#2-363025833107 - 2-363028111413 CID IDIA Problem HandlingService Problem
[S2] [WO168494] [internal] [IP ACCESS PROBLEM] SR#2-363037358425 || PT. ANT Problem HandlingService Problem
[PL2] [WO168632] [INTERNAL] [ADVERTISE IP] SR# 2-363041350186, 2-3630416225Problem HandlingService Problem
[S1] [WO168496] [Internal] [INTERMITTEN] SR#2-363043718953 SINAR MITRA SE Problem HandlingService Problem
[S1] [WO168498] [INTERNAL] [REDUCE BANDWITH] SR# 2-363005376180 PARDIC JAProblem HandlingService Problem
[EP][INTERNAL][SR#2-363045169933][HIGH ERROR][BANK SYARIAH MANDIRI] [DIPVProblem HandlingService Problem
[EP] [INTERNAL] [DOWN] [SR-2-363046444453] [DIPV B-C-A MND 150153] [PT. BANKProblem HandlingService Problem
[PL2] [INTERNAL] [BEST PATH] SR#2-363045906683 INDOSAT MEGA MEDIA IIPT IM2Problem
P HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR# 2-363045731461] [DIPV ALTRI TNG 160779] PT. SUM Problem HandlingService Problem
[S1] [Internal] [INTERMITTEN] SR#2-363042857713 JAVA UNITED SERVICE PT IDIA J- Problem HandlingService Problem
[PR3] [internal] [DEGRADED] SR# 2-363036831148 || PT. UNILEVER INDONESIA TB Problem HandlingService Problem
[ES][INTERNAL][DOWN][SR#2-363045647164][DIPV ALTRI TNG 160870][PT. SUMBERProblem HandlingService Problem
[EP][INTERNAL][SR#2-363047396203][HIGH ERROR][BANK SYARIAH MANDIRI] [D Problem HandlingService Problem
[PL2] [INTERNAL] [ADVERTISE IP] SR# 2-363048989574 INDOSAT MEGA MEDIA IIPT IM2 Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-363048990347 ... 2-363049185425 INDOSATProblem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-363049032253 PT. PGAS TELEKOMUNIKASI NUSA Problem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-363034695493 DATACOM DIAN GRAHA INP_MT Problem HandlingService Problem
[PR3] [Internal] [PACKET LOSS] SR# 2-363051394383 PT. UNILEVER INDONESIA TBK Problem HandlingService Problem
[S1] [internal] [LATENCY] SR#2-362883199466 PT. DES TEKNOLOGI INFORMASI DE Problem HandlingService Problem
WO168522 request reset service Problem HandlingService Problem
SW Update SGSN-MME Indosat 1.37 Non Problem Handling
Provide Information
[S1] [INTERNAL] [DOWN] SR# 2-363059879938 PT PANIN BANK TBK DIPV PANIN KLSProblem
15 HandlingService Problem
[PL2] [INTERNAL] [ADVERTISE IP] SR#2-363059231093 INDOSAT MEGA MEDIA IIPT IM2 Problem HandlingService Problem
mohon unlock port 1/1/5 BDG-LLS Problem HandlingService Problem
[PL2] [INTERNAL] [APLICATION PROBLEM] SR#2-363065629021 PERTAMINA GEOTH Problem HandlingService Problem
[S-ESCALATION]S2][INTERNAL][INTERMITTEN][SR#2-363064001662][LAXO GLOBAL AProblem HandlingService Problem
[S1] [INTERNAL] [REDUCE BANWIDTH] SR#2-363064744503 KINEZ CREATIVE SOLU Problem HandlingService Problem
[EP][INTERNAL][INTERMITTEN] SR#2-363067945372 BANK MAYBANK INDONESIA TBK Problem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROB ] SR# 2-363023295368 CID IDIA AUTOC PTI-TN Problem HandlingService Problem
Check service id 512591882 at SBY-KYN-CN1 Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-363050433083] [PT. SUMBER ALFARIA TRIJAYA] [ Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-363067638507 - 2-363068110821 DIPV HUAProblem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-363063609153] [PT. SUMBER ALFARIA TRIJAYA] [DI Problem HandlingService Problem
[PL2] [INTERNAL] [High Latency] SR# 2-363067307535 & 2-363067308483 INDOSAT Problem HandlingService Problem
[S-ESCALATION][S1][INTERNAL][INTERMITTEN][SR#2-363073111893 - 2-3630738 Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR#2-363075058393] [DETH BBTPN SPN 140502] Problem
Li HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR#2-363077944447 || INDOSAT MEGA MEDIA || DETH Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-363078710188 || PT PANIN BANK TBK || MPLProblem HandlingService Problem
[S1] [INTERNAL] [LATENCY] SR#2-363079247193 || BUT BLACK & VEATCH INTERNA Problem HandlingService Problem
[S2] [INTERNAL] [IP ROUTING] SR#2-363084119493 U.S. CONSULATE MEDAN DIA_Non Problem Handling Others
[PL1] [CUSTOMER] [DOWN] SR#2-363017895408 PT. Indosat Mega Media DETH IM2 Non Problem Handling
Provide Information
[PL1] [OPEN] [DOWN] SR#2-363093086621 || PERTAMINA EP || DIF PERTA SCB 1700 Problem HandlingService Problem
RE: [IMP] [INTERNAL] SR#2-362969930510 PT. APLIKANUSA LINTASARTA FOR LKPP Problem HandlingService Problem
RE: LTE under ME Rahatan down Problem HandlingService Problem
RE: [S1] [INTERNAL] [WEB ACCESS PROB] SR#2-363094597066 KANGEAN ENERGY INDO Problem HandlingService Problem
RE: ESCALATE TT36029798 IMPACT: Looping ## [ QDETH NMURA SY2-TBS 150064/BProblem HandlingService Problem
RE: Packet Loss Ping WMK01 to WML01 (impact to NboIP MMK01 <> MMKL01) Problem HandlingService Problem
Problem OAM Down LTE Bersamaan Problem HandlingService Problem
SDP Down SRP-CN2 Problem HandlingService Problem
Pengecekan OAM LTE TAMAN_PORIS - WO168582 Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR#2-363127202003, 2-363127440772 PT. LAXO GLO Problem HandlingService Problem
RE: sdp down PWK-PWK-PE1 to PKW-PLD-EN1 Problem HandlingService Problem
RE: [PL2] [INTERNAL] [ADVERTISE IP] SR#2-362537881740 CONOCOPHILLIPS INDONESIProblem
Non Domestic
HandlingRouting Optimization
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-363136040633 INDOSAT MEGA MEDIA DE Problem HandlingService Problem
ESCALATE TT36056011 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProProblem HandlingService Problem
Rebalancing Traffic Problem
Backbone
Handling
Congestion (Domestic Link)
ESCALATE TT36059542 IMPACT: Looping ## [ QINL UGLES 081 MDN-PLK 512K1873/LLQProblem HandlingService Problem
ESCALATE TT36060099 IMPACT: Port Down ## Link Down # If Index=746 If Name=G Problem HandlingService Problem
[PR2] [BBIP] [REQUEST ] SR# 2-363143212050 CID INP_MTX07715013_JKP_871 INDO Problem HandlingService Problem
[PR3] [internal] [INTERMITTEN ] SR# 2-363142160497 CID DIA_MTX07715673_CKR Problem HandlingService Problem
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 9:49
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 9:51
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 9:53
Provide cacti Non Service
Non ServiceEmail TO Sumatera 400065 Proper Proper 4/20/2020 11:06
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 11:24
Intermitten ke googlNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000182 Proper Proper 4/20/2020 11:27
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 12:24
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 12:24
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 12:32
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 12:42
SDP Down VPN Service
L2 MultipointEmail
Configuration Management
400060 Proper Proper 4/20/2020 14:18
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 14:04
High latency VPN ServiceL3 VPN Email GSA 40008 Proper Proper 4/20/2020 14:14
Pengecekan cellularVPN ServiceL3 VPN Email TO Kalisumapa 4000166 Proper Proper 4/20/2020 15:34
Reset SDP VPN Service
L2 MultipointEmail TO Kalisumapa 400015 Proper Proper 4/20/2020 16:01
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 15:51
Tidak detect mac VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 16:40
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 16:17
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 16:46
Intermitten ke googlNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000182 Proper Proper 4/20/2020 16:44
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 16:49
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 17:25
Create vsi peer VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 4/20/2020 19:32
Intermitten ke googlNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/20/2020 19:28
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 19:35
Intermitten ke googlNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/20/2020 20:14
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 21:02
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/20/2020 21:14
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 21:33
Reset SDP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/20/2020 22:13
advertise communityVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 4/20/2020 23:07
Reset SDP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/21/2020 1:02
Conflict ARP NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 4/21/2020 2:22
Shutdown Interace Non Service
Non ServiceEmail TO Kalisumapa 4000146 Proper Proper 4/21/2020 8:40
BGP Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 4/21/2020 8:16
Service Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000185 Proper Proper 4/21/2020 9:45
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 10:05
Reset Interface VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000114 Proper Proper 4/21/2020 10:18
Reduce Bandwidth VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000185 Proper Proper 4/21/2020 12:41
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 11:18
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:03
Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:20
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:02
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:14
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400020 Proper Proper 4/21/2020 13:23
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:15
Latency NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 14:35
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 14:05
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 14:57
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 15:32
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 15:56
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 15:51
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 16:53
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 16:30
Can't Creat SAP Non Service
Non ServiceEmail TO Jabodetabek 400076 Proper Proper 4/21/2020 17:36
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 13:45
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 15:44
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 16:30
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 17:43
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 17:58
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/21/2020 18:48
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/21/2020 18:48
Intermitten karena cVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 4/21/2020 18:51
Intermitten karena cVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 4/21/2020 18:53
Optimasi IP Web NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 19:05
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 20:23
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 21:00
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 21:32
Reset SDP VPN Service
L2 Multipoint
Email
TO West & Central Java
400015 Proper Proper 4/21/2020 22:38
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 22:39
Optimasi IP Web NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/21/2020 23:57
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/22/2020 0:20
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 0:16
Change AS Number BVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 4/22/2020 0:24
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/22/2020 0:41
Optimasi IP Web NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/22/2020 1:39
Undo shutdown vlanVPN Service
L2 Multipoint
Email TO Kalisumapa 400095 Proper Proper 4/22/2020 4:50
Service Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/22/2020 4:50
Add PTR Record Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/22/2020 10:30
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 11:12
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/22/2020 11:56
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/22/2020 11:43
Trace IP BSC VPN ServiceL3 VPN Email
TO West & Central Java
40008 Proper Proper 4/22/2020 12:57
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/22/2020 13:38
Creat LSP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 13:48
Remove Private AS Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/22/2020 14:00
Creat LSP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 14:17
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/22/2020 14:49
Advertised IP NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/22/2020 16:56
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 17:14
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 17:25
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 17:55
Optimasi IP Web NAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/22/2020 19:02
Pengecekan sap dowVPN Service
L2 Multipoint
Email TO Jabodetabek 400015 Proper Proper 4/22/2020 20:53
Ping google intermitNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/22/2020 21:33
Pindah path lsp VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/22/2020 21:51
High latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/22/2020 21:57
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/23/2020 0:00
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400060 Proper Proper 4/23/2020 0:55
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400060 Proper Proper 4/23/2020 3:08
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/23/2020 8:27
BGP Down NAP Service INP I-NOC
HPSM FH Backoffice400028
IP/MPLS400071
Proper Proper 4/23/2020 9:57
web access problemNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 9:11
SDP Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/23/2020 9:23
mac tidak detect sa VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/23/2020 9:57
mac tidak detect sa VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000136 Proper Proper 4/23/2020 10:54
Mac hanya terima daNAP Service INP I-NOCHPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/23/2020 11:00
pelanggan tidak bisaVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000158 Proper Proper 4/23/2020 11:05
web access problemNAP Service INP I-NOC HPSM FH Backoffice400071
IP/MPLS400072
Proper Proper 4/23/2020 11:17
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/23/2020 12:52
ping high latency NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 14:05
request pindah ke idNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000181 Proper Proper 4/23/2020 14:12
ping tidak tembus siVPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice400019
IP/MPLS400097
Proper Proper 4/23/2020 14:09
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400064 Proper Proper 4/23/2020 14:48
web access problemNAP Service IDIA I-NOCHPSM FH Backoffice IP/MPLS
400064 Proper Proper 4/23/2020 14:52
ping high latency NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 16:20
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/23/2020 16:15
request create servicNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/23/2020 16:19
pelanggan tidak bisaVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000158 Proper Proper 4/23/2020 17:44
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 4/23/2020 18:00
ping high latency NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 18:07
request create sdp baVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000136 Proper Proper 4/23/2020 18:31
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/23/2020 18:14
Degrade NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/23/2020 18:18
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/23/2020 20:01
High Error VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000185 Proper Proper 4/23/2020 19:04
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/23/2020 20:39
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/23/2020 21:11
Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/23/2020 23:01
Latency NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 23:49
Packet Loss NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/23/2020 23:53
Latency VPN Service
L2 MultipointEmail GSA 400062 Improper
Improper 4/23/2020 23:53
Reset Service VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/24/2020 3:56
Cek Vlan VPN ServiceL3 VPN Email L2 Transport 4000166 Proper Proper 4/24/2020 7:19
link down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/24/2020 8:06
ping high latency NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/24/2020 8:24
Port Down Non Service
Non ServiceEmail
TO West & Central Java
400076 Proper Proper 4/24/2020 11:40
intermittent ke 8.8.8NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/24/2020 11:58
request pindah pathVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/24/2020 12:58
ping high latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/24/2020 11:46
intemittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/24/2020 12:20
intemittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/24/2020 13:22
mac dari CN tidak t VPN Service
L2 Multipoint
HPSM
TO East Java & Bali Nusra
400028 Proper Proper 4/24/2020 13:25
SDP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/24/2020 14:36
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 4/24/2020 14:42
request pengecekanNAP t Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000131 Proper Proper 4/24/2020 14:58
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/24/2020 15:18
ping high latency NAP Service IDIA I-NOCHPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/24/2020 15:36
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/24/2020 15:14
mac tidak detect sa NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/24/2020 16:23
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/24/2020 17:27
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/24/2020 17:33
IP routing NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/24/2020 21:12
Check Konfigurasi VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/24/2020 22:09
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/25/2020 5:21
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/25/2020 8:37
Service Down VPN ServiceL3 VPN Email TO Kalisumapa 4000114 Proper Proper 4/25/2020 8:42
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/25/2020 12:53
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/25/2020 13:21
Service Down VPN ServiceL3 VPN Email TO Kalisumapa 4000114 Proper Proper 4/25/2020 17:21
SDP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/25/2020 22:17
SDP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/26/2020 0:25
SDP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400039 Proper Proper 4/26/2020 1:48
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/26/2020 11:12
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/26/2020 16:51
Un-advertise prefix NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/26/2020 18:28
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/26/2020 18:31
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/26/2020 19:37
congest link Non Service
Non Service
I-NOC
Email FH Backoffice IP/MPLS
4000155 Proper Proper 4/26/2020 20:42
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/26/2020 19:37
SAP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/26/2020 22:59
request reroute via NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/27/2020 0:56
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/27/2020 1:17
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
4/20/2020 10:10 0:21 21 No No Fardan Closed bestpath via ReTN, High LMITRA TELEMEDIA MANUNGGA
4/20/2020 10:37 0:46 46 No No Fardan Closed optimasi menuju IP TujuaUNGARAN SARI GARMENT
4/20/2020 11:11 1:18 78 No No Akmal Closed advertise IP PTP dan StatKANGEAN ENERGY INDONESIA
4/20/2020 11:15 0:09 9 No No Fardan Closed Provide cacti
4/20/2020 12:11 0:47 47 No No Akmal Closed Optimasi dengan LSP KINEZ CREATIVE SOLUTIONS
4/20/2020 12:14 0:47 47 No No Akmal Closed Propose pindah vprn ke PAMA PERSADA NUSANTARA
4/20/2020 12:58 0:34 34 No No Akmal Closed tujuan sudah best path v IM2
4/20/2020 12:58 0:34 34 No No Akmal Closed optimasi ip tujuan via te APLIKANUSA LINTASARTA
4/20/2020 13:46 1:14 74 No No Fardan Closed Optimasi dengan LSP SUMBER ALFARIA TRIJAYA
4/20/2020 14:06 1:24 84 No No Akmal Closed Optimasi dengan LSP AUTOCOMP SYSTEMS INDONESI
4/20/2020 14:24 0:06 6 No No Fardan Closed Menambahkan config ldp
4/20/2020 14:29 0:25 25 No No Fardan Closed Optimasi dengan LSP BANK PERMATA
4/20/2020 14:48 0:34 34 No No Akmal Closed saat ini ping dari Medan HUAWEI TECH INVESTMENT
4/20/2020 15:51 0:17 17 No No Fardan Closed Tidak detect mac dari SAP, propose pengecekan di sisi ak
4/20/2020 16:06 0:05 5 No No Akmal Closed Reset SDP OK
4/20/2020 16:33 0:42 42 No No Fardan Closed Optimasi LSP AT & T GLOBAL
4/20/2020 16:50 0:10 10 No No Fardan Closed Tidak detect mac dari SA SURYA MULTI CEMERLANG
4/20/2020 17:10 0:53 53 No No Akmal Closed Optimasi dengan LSP SARI PERSADA RAYA
4/20/2020 17:21 0:35 35 No No Akmal Closed Optimasi dengan LSP MITRA LINTAS MULTIMEDIA
4/20/2020 17:24 0:40 40 No No Fardan Closed Propose pindah vprn ke SELAMAT SEMPURNA
4/20/2020 17:34 0:45 45 No No Fardan Closed bestpath via NTT, High latAPLIKANUSA LINTASARTA FOR L
4/20/2020 17:58 0:33 33 No No Fardan Closed Cek ping normal DUMAI MANDIRI NET
4/20/2020 19:55 0:23 23 No No Pahlevi Closed add peer sesuai request SUMBER ALFARIA TRIJAYA
4/20/2020 20:30 1:02 62 No No Pahlevi Closed optimasi prefix IP LAN d PT. UNILEVER INDONESIA TBK
4/20/2020 20:41 1:06 66 No No Dany Closed Reroute via NTT PT. UNILEVER INDONESIA TBK
4/20/2020 20:59 0:45 45 No No Pahlevi Closed optimasi prefix IP LAN d PT. ARTHA TELEKOMINDO
4/20/2020 21:09 0:07 7 No No Pahlevi Closed Add Config LDP di SDPnya
4/20/2020 21:24 0:10 10 No No Dany Closed Reroute via NTT PT. Indosat Mega Media
4/20/2020 21:41 0:08 8 No No Pahlevi Closed Change path lsp INDOSAT MEGA MEDIA
4/20/2020 22:18 0:05 5 No No Pahlevi Closed Reset SDP OK
4/20/2020 23:16 0:09 9 No No Pahlevi Closed Berikut hasil pengecekan BANK MANDIRI
4/21/2020 1:06 0:04 4 No No Pahlevi Closed Reset SDP OK
4/21/2020 2:41 0:19 19 No No Dany Closed Add macfilter as request BENDAHARA PENGELUARAN AN
4/21/2020 8:47 0:07 7 No No Ermy Closed Shutdown port interface
4/21/2020 8:27 0:11 11 No No Ermy Closed Reset BGP IPv4 TRANSKON JAYA
4/21/2020 9:56 0:11 11 No No Akmal Closed add ip peer advertise-c Bank Mandiri Cabang Medan Be
4/21/2020 10:11 0:06 6 No No Akmal Closed Segmentasi ALITA PRAYAMITRA
4/21/2020 10:23 0:05 5 No No Ermy Closed Reset interface
4/21/2020 12:50 0:09 9 No No Ermy Closed add ip peer advertise-c Bank Mandiri Cabang Pekabaru
4/21/2020 13:19 2:01 121 No No Akmal Closed Segmentasi, propose migAPLIKANUSA LINTASARTA DISKO
4/21/2020 13:30 0:27 27 No No Ermy Closed creat LSP PT. ASURANSI CIGNA
4/21/2020 14:17 0:57 57 No No Akmal Closed creat LSP PT. Indosat Mega Media
4/21/2020 14:20 1:18 78 No No Ermy Closed creat LSP BT COMMUNICATIONS INDONES
4/21/2020 14:25 1:11 71 No No Akmal Closed segmentasi PT. SUMBER ALFARIA TRIJAYA
4/21/2020 14:59 1:36 96 No No Akmal Closed Tunning Metric
4/21/2020 15:43 2:28 148 No No Ermy Closed creat LSP CHUBB SAFES INDONESIA
4/21/2020 15:52 1:17 77 No No Ermy Closed Segmentasi terkendala a PROMEDRAHARDJO FARMASI IN
4/21/2020 16:10 2:05 125 No No Ermy Closed creat LSP CEMERLANG MULTIMEDIA BAND
4/21/2020 16:27 1:30 90 No No Akmal Closed creat LSP PT NTT INDONESIA
4/21/2020 16:31 0:59 59 No No Akmal Closed Sementasi PT. BANK CENTRAL ASIA, TBK
4/21/2020 16:56 1:00 60 No No Ermy Closed Sementasi PT. UNILEVER INDONESIA TBK
4/21/2020 16:58 1:07 67 No No Akmal Closed creat LSP PT. ASTRA HONDA MOTOR
4/21/2020 17:18 0:25 25 No No Akmal Closed Segmentasi BANK MAYBANK INDONESIA
4/21/2020 17:28 0:58 58 No No Ermy Closed Reroute via TATA A. SCHULMAN PLASTICS
4/21/2020 17:42 0:06 6 No No Akmal Closed cek informasi port
4/21/2020 16:20 2:35 155 No No Akmal Closed creat LSP NTT GLOBAL NETWORKS INCORP
4/21/2020 16:49 1:05 65 No No Ermy Closed creat LSP PT. LAXO GLOBAL AKSES
4/21/2020 17:28 0:58 58 No No Ermy Closed Segmentasi PT. KAHATEX IDIA KATEX BDG
4/21/2020 18:29 0:46 46 No No Akmal Closed creat LSP SINGAPORE TELECOMMUNICAT
4/21/2020 19:08 1:10 70 No No Ermy Closed creat LSP PT. AT&T GLOBAL NETWORK SER
4/21/2020 19:35 0:47 47 No No Fardan Closed creat LSP PT. NEC INDONESIA
4/21/2020 19:59 1:11 71 No No Fardan Closed Segmentasi KANGEAN ENERGY INDONESIA L
4/21/2020 20:11 1:20 80 No No Dany Closed Cek ping normal REACH NETWORK SERVICES IND
4/21/2020 20:12 1:19 79 No No Fardan Closed Utilitas sudah normal AT & T GLOBAL NETWORK SERV
4/21/2020 21:06 2:01 121 No No Dany Closed Optimasi via retn INTERNET MADJU ABAD MILENI
4/21/2020 21:58 1:35 95 No No Dany Closed Optimasi via retn IM2
4/21/2020 22:07 1:07 67 No No Dany Closed reroute ip tujuan via OIX BINA HUSADA SRIWIJAYA
4/21/2020 22:30 0:58 58 No No Fardan Closed optimasi via NTT STARE WBO
4/21/2020 22:49 0:11 11 No No Dany Closed Reset SDP OK
4/21/2020 22:52 0:13 13 No No Dany Closed sudah bestpath via NTT. DAPLIKANUSA LINTASARTA
4/22/2020 0:14 0:17 17 No No Fardan Closed Optimasi via NTT // beforINDOSAT SINGAPORE
4/22/2020 0:31 0:11 11 No No Dany Closed reroute ip tujuan via NT IM2
4/22/2020 0:42 0:26 26 No No Fardan Closed Cek ping vsi normal HUTCHISON 3 INDONESIA
4/22/2020 0:51 0:27 27 No No Dany Closed ubah bgp peer sesuai reqPELABUHAN INDONESIA
4/22/2020 0:56 0:15 15 No No Fardan Closed Cek ping normal Iftitah
4/22/2020 2:00 0:21 21 No No Dany Closed reroute IP tujuan via TA AUTOCOMP SYSTEMS INDONESI
4/22/2020 5:12 0:22 22 No No Dany Closed Undo shutdown vlan sesuai request
4/22/2020 5:12 0:22 22 No No MaulanClosed Add prefix to abr HUAWEI TECH INVESTMENT
4/22/2020 10:35 0:05 5 No Yes Ermy Closed Escalate to Pak Alac BORRELLIWALS
4/22/2020 11:43 0:31 31 No No MaulanClosed Creat LSP BANK MAYBANK INDONESIA
4/22/2020 12:02 0:06 6 No No Ermy Closed Segmentasi MITRA LINTAS MULTIMEDIA
4/22/2020 12:15 0:32 32 No No Ermy Closed Remove IP Prefix /28 da SUMATERA TROPICAL SPICES
4/22/2020 13:30 0:33 33 No No Ermy Closed Segmentasi
4/22/2020 14:03 0:25 25 No No Ermy Closed Reset SDP OK
4/22/2020 14:12 0:24 24 No No MaulanClosed Creat LSP APLIKANUSA LINTASARTA
4/22/2020 14:42 0:42 42 No Yes Ermy Closed Eskalasi to WAG L1 INDOSAT SING
4/22/2020 14:55 0:38 38 No No MaulanClosed Creat LSP PT. AT & T GLOBAL NETWORK SE
4/22/2020 14:58 0:09 9 No No MaulanClosed Segmentasi BANGKOK BANK
4/22/2020 17:17 0:21 21 No No Ermy Closed Reroute via TATA INDOSAT MEGA MEDIA
4/22/2020 17:19 0:05 5 No No MaulanClosed Creat SDP
4/22/2020 17:35 0:10 10 No No MaulanClosed Creat SDP PT. NIPRO INDONESIA JAYA
4/22/2020 18:12 0:17 17 No No MaulanClosed Creat SDP PT. SUMBER ALFARIA TRIJAYA
4/22/2020 20:13 1:11 71 No No Fardan Closed Cek web dari kartu im3 nPENS
4/22/2020 21:14 0:21 21 No No Akmal Closed teradapat 2 sap looping dan sudah kami reset up
4/22/2020 21:52 0:19 19 No No Fardan Closed ping ke arah inet terpantUNIVERSITAS MUHAMMADIYAH
4/22/2020 22:12 0:21 21 No No Akmal Closed ubah ke path sesuai requDIGITAL VISION NUSANTARA
4/22/2020 22:46 0:49 49 No No Fardan Closed Optimasi dengan LSP MIDI UTAMA INDONESIA
4/23/2020 0:07 0:07 7 No No Akmal Closed L2nya terpantau aman, mo MIDI UTAMA INDONESIA
4/23/2020 1:13 0:18 18 No No Fardan Closed Repointing sdp ke JKT-SRP-CN1-SR12e
4/23/2020 3:50 0:41 41 No No Fardan Closed config adv MTU di kedua sisi.
4/23/2020 8:37 0:10 10 No No Rianto Closed add config adv-mtuoverr MIDI UTAMA INDONESIA
4/23/2020 10:51 0:54 54 No No MaulanClosed hapus command hash-labe BANK NEGARA INDONESIA
4/23/2020 10:02 0:51 51 No No Rianto Closed reroute kearah TATA-645KANGEAN ENERGY INDONESIA
4/23/2020 10:49 1:26 86 No No MaulanClosed tidak dapat dioptimasi kaANUGERAH BUNGO LESTARI
4/23/2020 12:01 2:04 124 No No Rianto Closed oam mac-ping kearah mac PT MATAHARI DEPARTMENT STO
4/23/2020 12:01 1:07 67 No No MaulanClosed segmentasi normal mac te PRIMACOM INTERBUANA
4/23/2020 11:20 0:20 20 No No Rianto Closed ketika dicek sudah up PT AXA GROUP OPERATIONS IND
4/23/2020 13:04 1:59 119 No No MaulanClosed add config advertise-co BANK SYARIAH MANDIRI
4/23/2020 12:31 1:14 74 No No Rianto Closed menyarankan mengaksesALIANSI
ip TEKNOLOGI INDONESIA
4/23/2020 13:42 0:50 50 No No Rianto Closed reset SDP
4/23/2020 14:19 0:14 14 No No Rianto Closed reroute via NTT-2914 INDOSAT MEGA MEDIA
4/23/2020 14:16 0:04 4 No No MaulanClosed pindah L3 ke IDIA 876 di PT. UNILEVER INDONESIA TBK
4/23/2020 14:49 0:40 40 No No Rianto Closed create path pp INDONESIA COMNETS PLUS PT
4/23/2020 15:32 0:44 44 No No Rianto Closed reroute via OIXP-7717 PT. SATNETCOM BALIKPAPAN
4/23/2020 15:43 0:51 51 No No MaulanClosed ping lsp metro aman, menPT. ANTAM, TBK
4/23/2020 16:26 0:06 6 No No MaulanClosed reroute via NTT-2914, saaINDOSAT MEGA MEDIA
4/23/2020 16:45 0:30 30 No No Rianto Closed ketika dicek ping sudah SINAR MITRA SEPADAN FINANCE
4/23/2020 16:59 0:40 40 No No MaulanClosed re-create service pelang PARDIC JAYA CHEMICALS
4/23/2020 17:48 0:04 4 No No MaulanClosed add config advertise-co BANK SYARIAH MANDIRI
4/23/2020 18:15 0:15 15 No No MaulanClosed add config bgp-tunnel di PT. BANK CENTRAL ASIA, TBK.
4/23/2020 18:34 0:27 27 No No Rianto Closed reroute via NTT-2914 INDOSAT MEGA MEDIA
4/23/2020 18:36 0:05 5 No No Rianto Closed ketika dicek SDP sudah y PT. SUMBER ALFARIA TRIJAYA
4/23/2020 20:00 1:46 106 No No Ermy Closed Reroute LSP JAVA UNITED SERVICE PT
4/23/2020 20:11 1:53 113 No No Fardan Closed Segmentasi PT. UNILEVER INDONESIA TBK
4/23/2020 20:16 0:15 15 No No Fardan Closed Terkendala User Akses PT. SUMBER ALFARIA TRIJAYA
4/23/2020 20:23 1:19 79 No No Ermy Closed add ip peer advertise-c BANK SYARIAH MANDIRI
4/23/2020 21:09 0:30 30 No No Ermy Closed Segmentasi INDOSAT MEGA MEDIA
4/23/2020 22:14 1:03 63 No No Ermy Closed Change LSP to LDP INDOSAT MEGA MEDIA
4/23/2020 23:15 0:14 14 No No Fardan Closed Reroute LSP PT. PGAS TELEKOMUNIKASI NUS
4/24/2020 0:17 0:28 28 No No Ermy Closed Reroute via NTT DATACOM DIANGRAHA
4/24/2020 1:11 1:18 78 No No Fardan Closed Reroute via RETN PT. UNILEVER INDONESIA TBK
4/24/2020 1:11 1:18 78 No No Ermy Closed Reroute LSP PT. DES TEKNO
4/24/2020 4:01 0:05 5 No No Ermy Closed Reset SDP
4/24/2020 7:44 0:25 25 No No AndrewClosed Segmentasi
4/24/2020 8:28 0:22 22 No No Rianto Closed Terkendala User Akses PT PANIN BANK TBK
4/24/2020 8:33 0:09 9 No No Rianto Closed reroute via TATA-6453 INDOSAT MEGA MEDIA
4/24/2020 11:44 0:04 4 No No Rianto Closed no shut port 1/1/5 BDG-LLS
4/24/2020 12:49 0:51 51 No No Rianto Closed advertise prefix pelanggan /24 disisi kpi-dia
4/24/2020 13:10 0:12 12 No No AndrewClosed pindah path lsp LAXO GLOBAL AKSES, PT
4/24/2020 12:21 0:35 35 No No AndrewClosed reroute via LDP KINEZ CREATIVE SOLUTIONS
4/24/2020 13:08 0:48 48 No No AndrewClosed ketika dicek ping sudah BANK MAYBANK INDONESIA TBK
4/24/2020 13:51 0:29 29 No No Rianto Closed create lsp pp PT AUTOCOMP SYSTEMS INDON
4/24/2020 14:00 0:35 35 No No AndrewClosed binding sdp kearah SBY-ISP-EN1
4/24/2020 15:18 0:42 42 No No AndrewClosed reroute via LSP PT. SUMBER ALFARIA TRIJAYA
4/24/2020 15:35 0:53 53 No No AndrewClosed reset metric disisi SRP-C HUAWEI TECH INVESTMENT
4/24/2020 15:00 0:02 2 No No Rianto Closed hasil pengecekan dari logPT. SUMBER ALFARIA TRIJAYA
4/24/2020 16:10 0:52 52 No No Rianto Closed reroute via LSP INDOSAT MEGA MEDIA
4/24/2020 15:47 0:11 11 No No Rianto Closed ketika dicek ping sudah HERO SUPERMARKET TBK
4/24/2020 15:43 0:29 29 No No AndrewClosed tidak dapat dioptimasi karena hanya 1 kaki
4/24/2020 16:36 0:13 13 No No AndrewClosed reset SDP terkena loopin INDOSAT MEGA MEDIA
4/24/2020 17:55 0:28 28 No No AndrewClosed reroute via LSP PT PANIN BANK TBK
4/24/2020 18:01 0:28 28 No No AndrewClosed advertise prefix pelangganBUT BLACK & VEATCH INTERNAT
4/24/2020 21:30 0:18 18 No No Ermy Closed Change IP PTP CustommeU.S. CONSULA
4/24/2020 22:48 0:38 38 No No MaulanClosed Segmentasi PT. Indosat Mega Media
4/25/2020 5:27 0:06 6 No No MaulanClosed Segmentasi Pertamina EP
4/25/2020 8:48 0:11 11 No No AndrewClosed Binding lsp simetris PT. APLIKANUSA LINTASARTA
4/25/2020 8:58 0:16 16 No No Pahlevi Closed Undo shutdown vlan sesuai request
4/25/2020 13:20 0:27 27 No No Pahlevi P2C advertise IP LAN dan IP KANGEAN ENERGY INDONESIA L
cek ping ke ip (10.202.244.164, 10.202.244.168 dan 10.20
4/25/2020 13:26 0:05 5 No No Pahlevi Closed Reset sap OK terpantau normal, dari malang terpantau
Dari Makassar
4/25/2020 18:27 1:06 66 No No AndrewClosed
4/25/2020 22:23 0:06 6 No No MaulanClosed reset SDP
4/26/2020 1:19 0:54 54 No No Rianto Closed hasil segmentasi normal
4/26/2020 2:06 0:18 18 No No Rianto Closed hasil segmentasi normal
4/26/2020 11:22 0:10 10 No No Pahlevi Closed Change LSP menjadi LDP PT. LAXO GLOBAL AKSES
4/26/2020 16:57 0:06 6 No No Pahlevi Closed Add config BGP Tunnel di SDP PWK-PE1
4/26/2020 19:02 0:34 34 No No Dany Closed lepas prefix pelanggan daCONOCOPHILLIPS INDONESIA IN
4/26/2020 18:44 0:13 13 No No Pahlevi Closed Change SDPnya dari LSP INDOSAT MEGA MEDIA
4/26/2020 20:27 0:50 50 No No Rianto Closed reset SAP
4/26/2020 20:54 0:12 12 No No AndrewClosed tuning metric
4/26/2020 20:27 0:50 50 No No Rianto Closed reset SAP
4/26/2020 23:07 0:08 8 No No Rianto Closed reset SAP
4/27/2020 1:40 0:44 44 No No AndrewClosed reroute via NTT-2914 INDOSAT SINGAPORE PTE LTD
4/27/2020 1:23 0:06 6 No No Rianto Closed ketika dicek sudah normaPT. UNILEVER INDONESIA TBK
Special Note
TRA TELEMEDIA MANUNGGAL
NGARAN SARI GARMENT
NGEAN ENERGY INDONESIA
NEZ CREATIVE SOLUTIONS
MA PERSADA NUSANTARA
LIKANUSA LINTASARTA
MBER ALFARIA TRIJAYA
UTOCOMP SYSTEMS INDONESIA
NK PERMATA
UAWEI TECH INVESTMENT
propose pengecekan di sisi akses
& T GLOBAL
RYA MULTI CEMERLANG
RI PERSADA RAYA
TRA LINTAS MULTIMEDIA
LAMAT SEMPURNA
LIKANUSA LINTASARTA FOR LKPP (UNAIR)
UMAI MANDIRI NET
MBER ALFARIA TRIJAYA
. UNILEVER INDONESIA TBK
. UNILEVER INDONESIA TBK
. ARTHA TELEKOMINDO
. Indosat Mega Media
DOSAT MEGA MEDIA
NK MANDIRI
NDAHARA PENGELUARAN ANGGARAN LKPP
ANSKON JAYA
nk Mandiri Cabang Medan Belawan
ITA PRAYAMITRA
nk Mandiri Cabang Pekabaru Ahmad Yani
LIKANUSA LINTASARTA DISKOMINFO MINAHASA SELATAN
. ASURANSI CIGNA
. Indosat Mega Media
COMMUNICATIONS INDONESIA
. SUMBER ALFARIA TRIJAYA
UBB SAFES INDONESIA
ROMEDRAHARDJO FARMASI INDUSTRI
MERLANG MULTIMEDIA BANDUNG
NTT INDONESIA
. BANK CENTRAL ASIA, TBK
. UNILEVER INDONESIA TBK
. ASTRA HONDA MOTOR
NK MAYBANK INDONESIA
SCHULMAN PLASTICS
T GLOBAL NETWORKS INCORPORATED
. LAXO GLOBAL AKSES
. KAHATEX IDIA KATEX BDG
NGAPORE TELECOMMUNICATIONS LTD
. AT&T GLOBAL NETWORK SERVICES INDONESIA
. NEC INDONESIA
NGEAN ENERGY INDONESIA LTD
ACH NETWORK SERVICES INDONESIA
& T GLOBAL NETWORK SERVICES INDONESIA
TERNET MADJU ABAD MILENINDO
NA HUSADA SRIWIJAYA
LIKANUSA LINTASARTA
DOSAT SINGAPORE
UTCHISON 3 INDONESIA
LABUHAN INDONESIA
UTOCOMP SYSTEMS INDONESIA
UAWEI TECH INVESTMENT
Eskalasi ke Pak Alac
NK MAYBANK INDONESIA
TRA LINTAS MULTIMEDIA
MATERA TROPICAL SPICES
LIKANUSA LINTASARTA
Eskalasi ke Pak Nirwan dan Pak Alac
. AT & T GLOBAL NETWORK SERVICES INDONESIA
NGKOK BANK
DOSAT MEGA MEDIA
. NIPRO INDONESIA JAYA
T. SUMBER ALFARIA TRIJAYA
sudah kami reset up
NIVERSITAS MUHAMMADIYAH PARE-PARE
GITAL VISION NUSANTARA
DI UTAMA INDONESIA
DI UTAMA INDONESIA
DI UTAMA INDONESIA
NK NEGARA INDONESIA
NGEAN ENERGY INDONESIA
NUGERAH BUNGO LESTARI
MATAHARI DEPARTMENT STORE
IMACOM INTERBUANA
AXA GROUP OPERATIONS INDONESIA
NK SYARIAH MANDIRI
IANSI TEKNOLOGI INDONESIA
DOSAT MEGA MEDIA
. UNILEVER INDONESIA TBK
DONESIA COMNETS PLUS PT
. SATNETCOM BALIKPAPAN
. ANTAM, TBK
DOSAT MEGA MEDIA
NAR MITRA SEPADAN FINANCE
RDIC JAYA CHEMICALS
NK SYARIAH MANDIRI
. BANK CENTRAL ASIA, TBK.
DOSAT MEGA MEDIA
. SUMBER ALFARIA TRIJAYA
VA UNITED SERVICE PT
. UNILEVER INDONESIA TBK
. SUMBER ALFARIA TRIJAYA
NK SYARIAH MANDIRI
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
. PGAS TELEKOMUNIKASI NUSANTARA
TACOM DIANGRAHA
. UNILEVER INDONESIA TBK
Tidak ada WO yg dieskalasikan ke IPSPM
PANIN BANK TBK
DOSAT MEGA MEDIA
24 disisi kpi-dia
XO GLOBAL AKSES, PT
NEZ CREATIVE SOLUTIONS
NK MAYBANK INDONESIA TBK
AUTOCOMP SYSTEMS INDONESIA
. SUMBER ALFARIA TRIJAYA
UAWEI TECH INVESTMENT
. SUMBER ALFARIA TRIJAYA
DOSAT MEGA MEDIA
RO SUPERMARKET TBK
na hanya 1 kaki
DOSAT MEGA MEDIA
PANIN BANK TBK
T BLACK & VEATCH INTERNATIONAL COMPANY
change IP PTP Custommer
. Indosat Mega Media
. APLIKANUSA LINTASARTA
NGEAN ENERGY INDONESIA LTD
64, 10.202.244.168 dan 10.202.244.166)
rmal, dari malang terpantau rto.
. LAXO GLOBAL AKSES
NOCOPHILLIPS INDONESIA INC. LTD
DOSAT MEGA MEDIA
DOSAT SINGAPORE PTE LTD
. UNILEVER INDONESIA TBK
Date WeekWO /Ticket ID OTRS ID
Monday, 13 April 2020 16 WO167320 #2020041340000025
Monday, 13 April 2020 16 #2020041340000034
Monday, 13 April 2020 16 #2020041340000043
Monday, 13 April 2020 16 #2020041340000052
Monday, 13 April 2020 16 WO167090 #2020041340000061
Monday, 13 April 2020 16 TT35734615 #2020041340000071
Monday, 13 April 2020 16 WO166857 #2020041340000089
Monday, 13 April 2020 16 WO166852 #2020041340000098
Monday, 13 April 2020 16 #2020041340000105
Monday, 13 April 2020 16 WO167334 #2020041340000114
Monday, 13 April 2020 16 WO167338 #2020041340000123
Monday, 13 April 2020 16 WO167333 #2020041340000132
Monday, 13 April 2020 16 WO165934 #2020041340000141
Monday, 13 April 2020 16 WO167100 #2020041340000151
Monday, 13 April 2020 16 WO167342 #2020041340000169
Monday, 13 April 2020 16 #2020041340000178
Monday, 13 April 2020 16 WO167343 #2020041340000187
Monday, 13 April 2020 16 #2020041340000196
Monday, 13 April 2020 16 WO167359 #2020041340000203
Monday, 13 April 2020 16 WO167425 #2020041340000212
Monday, 13 April 2020 16 WO167358 #2020041340000221
Monday, 13 April 2020 16 WO167361 #2020041340000231
Monday, 13 April 2020 16 WO166857 #2020041340000249
Monday, 13 April 2020 16 WO167365 #2020041440000014
Monday, 13 April 2020 16 WO167366 #2020041440000023
Monday, 13 April 2020 16 WO167430 #2020041440000032
Tuesday, 14 April 2020 16 WO167434 #2020041440000041
Tuesday, 14 April 2020 16 WO167435 #2020041440000051
Tuesday, 14 April 2020 16 WO167110 #2020041440000069
Tuesday, 14 April 2020 16 #2020041440000087
Tuesday, 14 April 2020 16 WO167117 #2020041440000096
Tuesday, 14 April 2020 16 WO167119 #2020041440000103
Tuesday, 14 April 2020 16 #2020041440000112
Tuesday, 14 April 2020 16 #2020041440000121
Tuesday, 14 April 2020 16 WO167121 #2020041440000131
Tuesday, 14 April 2020 16 WO167447 #2020041440000149
Tuesday, 14 April 2020 16 WO167124 #2020041440000158
Tuesday, 14 April 2020 16 WO167401 #2020041440000078
Tuesday, 14 April 2020 16 WO167123 #2020041440000167
Tuesday, 14 April 2020 16 WO167381 #2020041440000176
Tuesday, 14 April 2020 16 WO167126 #2020041440000185
Tuesday, 14 April 2020 16 WO167394 #2020041440000194
Tuesday, 14 April 2020 16 WO167127 #2020041440000201
Tuesday, 14 April 2020 16 WO167132 #2020041440000211
Tuesday, 14 April 2020 16 WO167443 #2020041440000229
Tuesday, 14 April 2020 16 WO167408 #2020041440000238
Tuesday, 14 April 2020 16 WO167411 #2020041440000247
Tuesday, 14 April 2020 16 WO167413 #2020041440000256
Tuesday, 14 April 2020 16 WO167412 #2020041540000012
Wednesday, 15 April 2020 16 WO167111 #2020041540000021
Wednesday, 15 April 2020 16 WO167417 #2020041540000030
Wednesday, 15 April 2020 16 WO167458 #2020041540000049
Wednesday, 15 April 2020 16 WO167629 #2020041540000058
Wednesday, 15 April 2020 16 WO167636 #2020041540000067
Wednesday, 15 April 2020 16 WO167418 #2020041540000076
Wednesday, 15 April 2020 16 WO167638 #2020041540000085
Wednesday, 15 April 2020 16 WO167156 #2020041540000094
Wednesday, 15 April 2020 16 WO167171 #2020041640000011
Wednesday, 15 April 2020 16 WO167173 #2020041640000029
Wednesday, 15 April 2020 16 WO167174 #2020041640000038
Wednesday, 15 April 2020 16 WO167645 #2020041640000047
Wednesday, 15 April 2020 16 WO167641 #2020041640000056
Wednesday, 15 April 2020 16 WO167177 #2020041640000065
Thursday, 16 April 2020 16 WO167182 #2020041640000074
Thursday, 16 April 2020 16 WO167655 #2020041640000083
Thursday, 16 April 2020 16 WO167660 #2020041640000109
Thursday, 16 April 2020 16 #2020041640000092
Thursday, 16 April 2020 16 WO167188 #2020041640000118
Thursday, 16 April 2020 16 TT35808110 TT3580809#2020041640000127
Thursday, 16 April 2020 16 #2020041640000136
Thursday, 16 April 2020 16 WO167190 #2020041640000145
Thursday, 16 April 2020 16 WO167671
WO167661 #2020041640000154
Thursday, 16 April 2020 16 WO167675 #2020041640000163
Thursday, 16 April 2020 16 WO167680 #2020041640000172
Thursday, 16 April 2020 16 WO167198 #2020041640000181
Thursday, 16 April 2020 16 WO167488 #2020041640000191
Thursday, 16 April 2020 16 TT35819267 #2020041740000018
Thursday, 16 April 2020 16 WO167692 #2020041740000027
Thursday, 16 April 2020 16 WO167693 #2020041740000036
Friday, 17 April 2020 16 WO167696 #2020041740000045
Friday, 17 April 2020 16 WO167207 #2020041740000054
Friday, 17 April 2020 16 WO168026 #2020041740000063
Friday, 17 April 2020 16 WO168025 #2020041740000072
Friday, 17 April 2020 16 WO168027 #2020041740000081
Friday, 17 April 2020 16 TT35831564 #2020041740000091
Friday, 17 April 2020 16 WO167828 #2020041740000107
Friday, 17 April 2020 16 WO168032 #2020041740000116
Friday, 17 April 2020 16 WO167837 #2020041740000125
Friday, 17 April 2020 16 #2020041740000134
Friday, 17 April 2020 16 WO168035 #2020041740000143
Friday, 17 April 2020 16 TT35838943 #2020041740000152
Friday, 17 April 2020 16 WO167842 #2020041740000161
Friday, 17 April 2020 16 WO168039 #2020041740000171
Friday, 17 April 2020 16 WO168036 #2020041740000189
Friday, 17 April 2020 16 WO168050 #2020041740000198
Friday, 17 April 2020 16 WO168046 #2020041740000205
Friday, 17 April 2020 16 WO168228 #2020041740000214
Friday, 17 April 2020 16 WO168054 #2020041740000223
Friday, 17 April 2020 16 WO168056 #2020041740000232
Friday, 17 April 2020 16 WO168059 #2020041740000241
Friday, 17 April 2020 16 WO168058 #2020041740000251
Friday, 17 April 2020 16 WO168064 #2020041740000269
Friday, 17 April 2020 16 WO168065 #2020041740000278
Friday, 17 April 2020 16 WO168068 #2020041740000287
Friday, 17 April 2020 16 WO167853 #2020041840000016
Saturday, 18 April 2020 16 WO167859 #2020041840000025
Saturday, 18 April 2020 16 TT35858785 #2020041840000034
Saturday, 18 April 2020 16 #2020041840000043
Saturday, 18 April 2020 16 TT35868545 #2020041840000052
Saturday, 18 April 2020 16 #2020041840000061
Saturday, 18 April 2020 16 WO168089 #2020041940000078
Saturday, 18 April 2020 16 WO167866 #2020041940000069
Saturday, 18 April 2020 16 WO168091 #2020041940000051
Saturday, 18 April 2020 16 WO168094 #2020041940000041
Saturday, 18 April 2020 16 WO167868 #2020041940000032
Sunday, 19 April 2020 16 WO167872 #2020041940000023
Sunday, 19 April 2020 16 WO168096 #2020041940000014
Sunday, 19 April 2020 16 #2020041940000087
Sunday, 19 April 2020 16 WO168099 #2020041940000103
Sunday, 19 April 2020 16 WO167875 #2020041940000112
Sunday, 19 April 2020 16 WO167879 #2020041940000121
Sunday, 19 April 2020 16 WO168104 #2020041940000131
Sunday, 19 April 2020 16 WO168103 #2020041940000149
Sunday, 19 April 2020 16 #2020041940000158
Sunday, 19 April 2020 16 WO168110 #2020041940000167
Sunday, 19 April 2020 16 WO168109 #2020041940000176
Sunday, 19 April 2020 16 WO168108 #2020041940000185
Sunday, 19 April 2020 16 WO168113 #2020041940000194
Sunday, 19 April 2020 16 WO168116 #2020041940000201
Sunday, 19 April 2020 16 WO168235 #2020041940000211
Sunday, 19 April 2020 16 WO168114 #2020041940000229
Sunday, 19 April 2020 16 WO168119 #2020041940000238
Sunday, 19 April 2020 16 WO168117 #2020041940000247
Monday, 20 April 2020 16 #2020042040000011
Monday, 20 April 2020 16 WO168086 #2020042040000021
Monday, 20 April 2020 16 WO168078 #2020042040000039
Subject Request Type Request Category
RE: [S3] [internal] [WEB ACCESS PROB] SR# 2-362731328695 RIAU MEDIA GRAFI Problem HandlingService Problem
RE: Request Binding SDP BBT2-CN to TSM-CPN Non Problem Handling
SDP Creation
RE: ND108-ICKK : Nodinless Need support to create route for new NE Integration (Non Problem Handling
Provide Information
RE: Upgrade Link CST AN1 - SYK PE2 & CST AN1 - PBY AN1 Problem
Backbone
Handling
Congestion (Domestic Link)
RE: [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR#2-362725500983 - 2-36272594Problem HandlingService Problem
[Eskalasi Alarm] ME_BACKHAUL PWT-KWT-EN1-SAR8 ControlProcessor#Card Slot - BProblem Handling Hardware Failure
RE: [ES] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359292903530 UNIVERSI Problem HandlingService Problem
RE: [PR2] [Internal] [FLAPPING] SR#2-362730845586 INDOSAT SINGAPORE PTE L Problem HandlingService Problem
RE: reset vsi vlan 1004,1404,2804,3004 Problem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR#2-362735998681 APLIKANUSA LINTASARTA IDProblem HandlingService Problem
RE: [PR3] [INTERNAL] [FLAPPING] SR#2-362712645903 PT. UNILEVER INDONESIA T Problem HandlingService Problem
RE: [S3] [internal] [IP ROUTING PROBLEM] SR#2-362735932384 BENDAHARA PENGEL Problem HandlingService Problem
RE: [S3] [internal] [HIGH ERROR] SR# 2-358537805794 & 2-358537805928 PT. APLIKProblem HandlingService Problem
RE: [S3] [internal] [WEB ACCESS PROBLEM] SR# 2-362735852983 & 2-36273643320 Problem HandlingService Problem
RE: [PL2] [INTERNAL] [REQUEST] SR#2-362740519299 INDOSAT MEGA MEDIA INIX_M Non Problem Handling
Create/Modify Mac Filter
RE: reset VLAN di PWT-SAG-EN1-SAR8 Problem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR#2-362741250482 PT MATAHARI DEPARTMENTProblem HandlingService Problem
RE: Service 3342 3442 ME BATUJAYA Problem HandlingService Problem
[S3] [INTERNAL [INTERMITTEN] SR#2-362745273466 KHAZANAH MEDIA NETWORK Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR#2-362746624733 NETTOCYBER INDONESIA DETH_MT Problem HandlingService Problem
[S3] [INTERNAL] [IP ROUTING PROBLEM] SR#2-362746228453 || SINAR MITRA SE Problem HandlingService Problem
[S3] [Internal] [INTERMITTEN] SR# 2-362747334397 CID DIA_MTX07884361_MDO_2Problem HandlingService Problem
[ES] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359292903530 UNIVERSITAS Problem HandlingService Problem
[S3] [INTERNAL] [IP ROUTING PROBLEM] SR#2-362749103912 LISAR INTERNATIONAProblem HandlingService Problem
[PR1] [P-ESCALATION] [DOWN] [SR#2-362750959120] [TATA COMMUNICATIONS INTE Problem HandlingService Problem
VLAN 1282 tidak terima mac dari CN Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362748681207 CID DIPV PRCOM JNG 140340 PT. Problem HandlingService Problem
[PR1] [P-ESCALATION] [DOWN] [SR# 2-362754669115] [DETH HOYA CLC-ETR 160910Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362754075403 || CITRA MULTI SERVICES || Problem HandlingService Problem
RE: SDP tidak mau UP Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362760257525 QUANTA TUNAS ABADI DE Problem HandlingService Problem
RE: [S3] [INTERNAL] [High Latency] SR#2-362760828498 CONSULATE - GENERAL OF JProblem HandlingService Problem
RE: 01JKB039_HASYIM ( Lte under hasyim down/unmanaged) Non Problem HanSDP Creation
RE: Cek LSP SRP-CN2 <> KPI-CN2 service ID 56700 Problem HandlingService Problem
RE: [S3] [INTERNAL] [HIGH ERROR] SR#2-362761939505 & SR#2-362761993835 PT. Problem HandlingService Problem
RE: [IPH] [INTERNAL] [OUTGOING CALL] SR#2-362764753192 MANDIRI GRIYA ARTHAProblem HandlingService Problem
RE: Pengecekan Vlan 3808 under ME MAHRUP_CIPONDOH dan ME BANDARA Non Problem Handling
SDP Creation
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362773177619 MITRA LINTAS MULTIMEDProblem HandlingService Problem
RE: WO167123 [PR2] [OPEN] [PACKET DROP] SR#2-362761682873 VODAFONE ENTERPRI Problem HandlingService Problem
RE: [PR1] [BBIP] [WO167381] [DOWN] SR# 2-362762020255 INDOSAT SINGAPORE Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR#2-362766580996 PT INDOCEMENT TUNGGAL PRAKAR Problem HandlingService Problem
RE: [EP] [INTERNAL] [Intermitten] [SR#2-362773002943] [DETH MANRI JNG 150122]Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362765931118,; 2-362765987988 BAH Problem HandlingService Problem
RE: [ES] [INTERNAL] [DOWN] [SR# 2-362761911833] [PT. BANK PERMATA] [DETH PMProblem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-362741608958 SAMPOERNA AGRO DETH SAGRO Problem
K HandlingService Problem
Re: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-362775562505 STANDARD CHARTERED BA Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362749473997 CID IETH EXCEL EQX-JPN 190010 PT.ProblemXL HandlingService Problem
Pengecekan VLAN 4020 ME IJAH Problem HandlingService Problem
[S3] [INTERNAL] [RFO] SR# 2-362746554437 CID IETH_MTX08553776_PTK_8269 PT.Problem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR# 2-362691937923 MAXIMA DATA DIPT MXIMA JBRProblem HandlingService Problem
RE: [S3] [INTERNAL] [REDUCED BANDWIDTH] SR# 2-362761364874 || APLIKANUSA Problem L HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-362798597185 APLIKANUSA LINTASARTA IIPT UT Problem HandlingService Problem
RE: [S3] [INTERNAL] [LATENCY] SR# 2-362761606549 - 2-362761768559 PT.KOM Problem HandlingService Problem
RE: [S3] [WO167636] [INTERNAL] [HIGH LATENCY] SR#2-362801160133 SINAR MITRProblem HandlingService Problem
Bls: [S1] [INTERNAL] [DOWN] SR# 2-362795512972 SINAR WIJAYA PLYWOOD INDU Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR#2-362778751081 JOY GLOBAL INDONESIA IDIANon J Problem Handling
Service Problem
RE: [ES] [INTERNAL] [DOWN] [SR#2-362797443763, 2-362797469974] [DIPV ALTRINon J Problem Handling
Service Problem
[PR3] [Internal] [PACKET DROP]] SR# 2-362801921098 PT. UNILEVER INDONESIA TBKProblem HandlingService Problem
[S1] [INT] [DOWN] SR#2-362813963284 PT. APLIKANUSA LINTASARTA (UNIVERSITASProblem
T HandlingService Problem
[S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-362814458644 CEMERLANG MUL Problem HandlingService Problem
[EP] [INTERNAL] [HIGH ERROR] [SR-2-362810584793] [DIPT UTAMA PTI-GID 180007]Problem
[P HandlingService Problem
[S3] [WO167641] [INTERNAL] [INTERMITTEN] SR# 2-362805141406 TIKI JALUR NU Problem HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR#2-362815842323 PT. DEUTSCHE BANK AG DETH_MTX0051 Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR#2-362820537563 INDOSAT MEGA MEDIA DETH IM2 RG Problem HandlingService Problem
Re: [PL1 [WO167655]] [INTERNAL] [DOWN] SR#2-362820800023 PT. HUTCHISON 3 INDO Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362827098439 RE: JAVA UNITED SERVICE PT /Problem HandlingService Problem
Request Update Description Non Problem Handling Others
[S2] [INTERNAL] [DOWN] SR# 2-362827511490 BUT.PEARLOIL (SEBUKU) LTD. IDIA PLProblem HandlingService Problem
ESCALATE TT35808110 IMPACT: Looping ## SpokeSdpBinding#circuit-3032-38501 Problem HandlingService Problem
TS BTS SRAN site Komplek Kota Sepang (LPG-KPKS-EN1) Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362826658753 PT DUTAKOM WIBAWA PUTRA DETHProblem D HandlingService Problem
[INTERNAL][EP][OPEN][INTERMITTENT][SR#2-362827664513][DIPVPN_MTX07714205_JK Problem HandlingService Problem
[EP] [INTERNAL] [SR#2-362826884607] [PT ASTRA INTERNATIONAL TBK] [H760-MKSProblem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362801821425 RE: Koneksi Intenet indosat BeProblem HandlingService Problem
[S3][S-ESCALATION][INTERNAL][IP Routing Problem][SR# 2-362834591386][SIN Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR-2-362839536123] [DETH B-C-A SRG 170249] [ Problem HandlingService Problem
ESCALATE TT35819267 IMPACT: Looping ## MAC address transition occurred # V Problem HandlingService Problem
[S3] [internal] [WEB ACCESS PROBLEM] SR# 2-362845403713 CEMERLANG MULTIMED Problem HandlingService Problem
[S3] [internal] [IP ACCESS PROBLEM] SR# 2-362844396623 PT.KOMATSU INDONESIAProblem HandlingService Problem
[ES][INTERNAL][DOWN][DIPV B-MMI PYK 152230][BANK MUAMALAT INDONESIA TBK Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-362839479784] [DIPV ALTRI CPT 160771] [PT SUMBProblem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362854915403 SKYLINE SEMESTA DETH Problem HandlingService Problem
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-362854629033 PT SUPRA PRIMATAMA Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362855189339 PT MATAHARI DEPARTMENT Problem HandlingService Problem
RE: ESCALATE TT35831564 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProblem HandlingService Problem
RE: [EP][INTERNAL][DOWN][SR# 2-362853455163][DETH ASINT BIN 150449][PT. ASTProblem HandlingService Problem
RE: ULTE_KENCANA_PERMAI_SM Problem HandlingService Problem
RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-362855780762 & SR#2-362855903613 AProblem HandlingService Problem
RE: reset looping VLAN di ME baturaja(114.0.59.66) Problem HandlingService Problem
Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362858967182 JAPFA COMFEED INDONESIA Problem HandlingService Problem
Problem
RE: ESCALATE TT35838943 IMPACT: High utilization ## PhysicalPort#Port 4/2/2#Thres Backbone
Handling
Congestion (Domestic Link)
RE: [S1] [INTERNAL] [DOWN] SR#2-362861367203 INIX_MTX07715317_BPP_1067 SA Problem HandlingService Problem
RE: [ES] [INTERNAL] [DOWN] [SR#2-362839479784] [DIPV ALTRI CPT 160771] [PT Problem HandlingService Problem
RE: [S3] [INTERNAL] [LATENCY] SR# 2-362856421313 CEMERLANG MULTIMEDIA B Problem HandlingService Problem
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-362862330877 INDOSAT MEGA MEDIA DETH Problem HandlingService Problem
RE: [ES] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359292903530 UNIVERSI Problem HandlingService Problem
RE: [EP][INTERNAL][HIGH LATENCY][SR# 2-362865288563][DETH ASINT SAA 180074][ Problem HandlingService Problem
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-362865582373][BANK BTPN] [DETH BBTPN Problem HandlingService Problem
RE: WO168056 Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR#2-362866377976 2-362866524824 INP_MTX0846 Problem HandlingService Problem
RE: [S3] [INTERNAL] [REDUCE BANDWIDTH] SR#2-362866012065 PARDIC JAYA CHEM Problem HandlingService Problem
RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR# 2-362866420313][INDOSAT-Problem HandlingService Problem
RE: Reset SDP Binding Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][WEB ACCESS PROB][SR#2-362861576855][MITRA Problem HandlingService Problem
Pengecekan VLAN 46 ME CIKUPA - WO167853 Problem HandlingService Problem
WO167859 Pengecekan VLAN 4028 ME JKT-KDT-AN1 Problem HandlingService Problem
RE: ESCALATE TT35858785 IMPACT: High Utilization ## The interface traffic exceed Problem
Backbone
Handling
Congestion (Domestic Link)
RE: Problem 03DPK089 SAPRI_ML _ problem Vlan Problem HandlingService Problem
RE: ESCALATE TT35868545 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProblem HandlingService Problem
RE: Route Leaking IP Switch to Solarwind Problem HandlingService Problem
[IMP][OPEN][INTERMITTEN] SR# 2-362871267817 - 2-362872724761 CID DETH DPDAG Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362895391112 INDOSAT MEGA MEDIA INP_MTX086554 Problem HandlingService Problem
[S3] [internal] [LATENCY] SR#2-362891812643 PT. SATNETCOM BALIKPAPAN IIPT SATN Problem HandlingService Problem
[PL2] [INTERNAL] [REDUCED BANDWIDTH ] SR# 2-362894220077 || INDOSAT MEG Problem HandlingService Problem
[S3] [WO167868] [INTERNAL] [INTERMITTEN] SR# 2-362896554783 PT UNGARAN SARI Problem
GA HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362899272246 || MNC KABEL MEDIACOM || Problem D HandlingService Problem
WO168096. Problem HandlingService Problem
Request pengecekan vlan 2210 JKT-SRT-EN1-SAR8 Problem HandlingService Problem
Request reset service WO168099 Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-362911028683 DETH VALEN ENG-LWU 160999 VALE Problem I HandlingService Problem
[S3] [INTERNAL] [BEST PATH] SR#2-362912920473 & SR#2-362912266233 INP_DPS_5 Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362903332683-2-362907515013 INDOSAT MEGA MED Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-362837615147 DIPV AGROW PDG-SLK 170681 AGROProblem HandlingService Problem
Looping GRO-LBT-CN1-X8 Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362920588417 PARAGON TECHNOLOGY ANDProblem I HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR# 2-362920171345 PT. ARTHA TELEKOMINDO IIPT ARTHA Problem HandlingService Problem
[PR3] [INTERNAL] [INTERMITTEN] SR#2-362920504668 PT. UNILEVER INDONESIA Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-362921070608 INDOSAT MEGA MEDIA DETHProblem IM HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-362921842867 DETH IM2 PTI-KIS 140512 IN Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTEN] [SR#2-362921042607] [DETH BBTPN BGR 150442] [Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362920745765 PT AUTOCOMP SYSTEMS INDOProblem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR# 2-362923858673 2-362923945441 DETH V Problem HandlingService Problem
RE: [PL1] [INTERNAL][DOWN] SR#2-362913660006 SR#2-362913836850 SR#2-3629 Problem HandlingService Problem
RE: tidak bisa admin save SBY-PETR-EN1-SASSx Problem Handling
Hardware Failure
RE: [S3] [internal] [WEB ACCESS PROBLEM] SR#2-362887284513 AVIA TECHNICS DIRG Problem HandlingService Problem
RE: [S3] [internal] [LATENCY] SR#2-362883199466 PT. DES TEKNOLOGI INFORMASI Problem HandlingService Problem
Request Note Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Web Acces ProblemNAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/13/2020 10:36
Binding SDP VPN Service
L2 MultipointEmail
TO West & Central Java
400094 Proper Proper 4/13/2020 11:05
Cek Service VPN ServiceL3 VPN Email GSA 400039 Proper Proper 4/13/2020 10:05
Load Share Non Service
Non ServiceEmail L2 Transport 400028 Proper Proper 4/13/2020 10:38
Web Acces ProblemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/13/2020 11:32
Card Problem Non Service
Non ServiceI-NOC
HPSM FH Backoffice IP/MPLS
400050 Proper Proper 4/13/2020 12:34
Web Acces ProblemNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
400072 Proper Proper 4/13/2020 12:14
Reduce VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/13/2020 9:52
Reset Vlan VPN Service
L2 MultipointEmail TO Sumatera 400015 Proper Proper 4/13/2020 13:34
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/13/2020 13:57
Flapping NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/13/2020 14:20
IP Routing Problem VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 4/13/2020 14:04
Reduce Bandwidth VPN Service L2 MultipointEmail GSA 400039 Proper Proper 4/13/2020 12:21
Web Acces ProblemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/13/2020 14:43
Add Mac Filter NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 4/13/2020 15:41
Reset Vlan VPN Service
L2 MultipointEmail
TO West & Central Java
400015 Proper Proper 4/13/2020 16:52
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/13/2020 16:27
Cek Service VPN Service
L2 MultipointEmail TO Jabodetabek 400039 Proper Proper 4/13/2020 18:08
Intermitten VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/13/2020 19:47
Intermitten VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/13/2020 20:27
Ping VPRN backhaulVPN ServiceL3 VPN I-NOCHPSM FH Backoffice IP/MPLS
40008 Proper Proper 4/13/2020 19:12
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/13/2020 20:34
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/13/2020 19:46
Optimasi IP Web NAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/13/2020 22:37
High Latency VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/13/2020 23:06
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/13/2020 23:32
Ping VPRN backhaulVPN ServiceL3 VPN I-NOCHPSM FH Backoffice IP/MPLS
40008 Proper Proper 4/14/2020 3:12
Intermitten VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 6:43
Intermitten VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 6:21
SDP Down VPN Service
L2 MultipointEmail TO Sumatera 400094 Proper Proper 4/14/2020 9:18
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 4/14/2020 9:17
High Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/14/2020 10:02
Service Down VPN Service
L2 Multipoint
HPSMTO Jabodetabek 400028 Proper Proper 4/14/2020 10:45
Path LSP Down VPN Service
L2 Multipoint
HPSMIP SPM L2 Indosat 400028 Proper Proper 4/14/2020 10:05
Reset BGP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 4/14/2020 11:14
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 12:36
Creat Service SDP VPN ServiceL2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 12:44
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/14/2020 16:06
Packet Drop VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 11:31
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000137 Proper Proper 4/14/2020 11:18
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 13:06
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 15:03
Intermitten VPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 13:14
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 4/14/2020 15:30
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 12:05
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 18:31
Ubah epipe ke vpls VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
4000137 Proper Proper 4/14/2020 20:04
Pengecekan service Vs PN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/14/2020 22:04
Looking RFO vsi reseVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 4/14/2020 22:48
SDP Down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 2:49
Packet Drop VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 8:59
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 11:16
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/15/2020 12:14
Set QOS VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000171 Proper Proper 4/15/2020 14:37
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 18:22
Internet RTO NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/15/2020 18:38
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 18:29
Packet Drop NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 4/15/2020 18:56
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 20:12
Web Acces ProblemNAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/15/2020 20:17
Trafik Problem NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 4/15/2020 18:46
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 18:42
Latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/15/2020 22:51
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/16/2020 2:09
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/16/2020 4:49
ping high latency NAP Service IDIA I-NOCHPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/16/2020 8:28
Change Interface DesNon Service
Non ServiceHPSM TO Sumatera 4000157 Proper Proper 4/16/2020 9:45
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/16/2020 9:26
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/16/2020 9:47
request pindah bindiVPN ServiceL3 VPN HPSM TO Sumatera 400095 Proper Proper 4/16/2020 11:52
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/16/2020 9:14
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/16/2020 9:29
mac tidak sampai keVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 4/16/2020 15:06
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 4/16/2020 15:55
ping dari HQ tidak t VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
40008 Proper Proper 4/16/2020 15:03
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/16/2020 17:39
Looping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400073 Proper Proper 4/16/2020 20:09
Web Acces ProblemNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/16/2020 22:53
Web Acces ProblemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400072 Proper Proper 4/16/2020 23:02
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/17/2020 0:16
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000177 Proper Proper 4/17/2020 0:14
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 9:26
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 9:22
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 9:32
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/17/2020 9:41
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 9:48
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/17/2020 11:31
IP Acces Problem NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/17/2020 12:24
SAP Down VPN Service
L2 Multipoint
Email TO Sumatera 400015 Proper Proper 4/17/2020 12:24
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/17/2020 12:31
Load Share Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 4/17/2020 13:08
Intermitten NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 14:25
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 14:38
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 14:29
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 14:50
Web Acces ProblemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400071 Proper Proper 4/17/2020 14:45
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 15:13
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 16:05
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 16:12
Service Down NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40001 Proper Proper 4/17/2020 16:30
Reduce Bandwidth NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 16:23
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/17/2020 18:48
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/17/2020 18:57
Web Acces ProblemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/17/2020 20:21
SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/17/2020 21:24
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/18/2020 0:32
Load Share Non Service
Non Service
I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 4/18/2020 9:01
Service Down VPN ServiceL3 VPN Email TO Jabodetabek 4000114 Proper Proper 4/18/2020 16:52
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/18/2020 18:12
leaking to solarwindVPN Service IES Email GSA 4000170 Proper Proper 4/18/2020 17:43
request upgrade bwNAP Service INP I-NOC FH Backoffice IP/MPLS 40004 Proper Proper 4/18/2020 19:32
Intermittent NAP Service INP I-NOC FH Backoffice IP/MPLS400095 Proper Proper 4/18/2020 19:36
ping high latency NAP Service INP I-NOC FH Backoffice IP/MPLS 40004 Proper Proper 4/18/2020 19:40
reduce bw NAP Service IDIA I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 4/18/2020 19:44
Intermittent NAP Service IDIA I-NOC FH Backoffice400064,
IP/MPLS400070
Proper Proper 4/18/2020 19:46
Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/19/2020 0:08
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/19/2020 2:24
mac tidak sampai keVPN Service
L2 Multipoint
HPSMTO Jabodetabek 400028 Proper Proper 4/19/2020 2:59
Reset SDP Looping VPN Service
L2 Multipoint
HPSMTO Jabodetabek 400015 Proper Proper 4/19/2020 9:56
Pengecekan sdp dowVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400060 Proper Proper 4/19/2020 11:12
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/19/2020 13:05
Reset SDP Looping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/19/2020 13:13
Ping vpn instance rtoVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper Proper 4/19/2020 13:02
Pengecekan loopingVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/19/2020 14:06
Pindah path lsp VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/19/2020 15:55
Optimasi IP Web NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/19/2020 15:41
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/19/2020 15:39
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/19/2020 17:16
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 4/19/2020 17:38
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/19/2020 17:04
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/19/2020 17:35
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 4/19/2020 19:34
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/19/2020 21:05
CF Failed Non Service
Non ServiceEConfiguration
mail Management
4000115 Proper Proper 4/20/2020 0:17
Optimasi IP Web NAP Service IDIA Email GSA 40004 Improper
Improper 4/20/2020 0:08
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/20/2020 6:46
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
4/13/2020 11:04 0:28 28 No No Ermy Closed Advertised Prefix /24 pe RIAU MEDIA GRAFIKA
4/13/2020 11:50 0:45 45 No No Ermy Closed Binding SDP to VPLS Service
4/13/2020 11:50 1:45 105 No No Akmal Closed Segmentasi service selular
4/13/2020 12:08 1:30 90 No No Akmal Closed Memindah LSP Transit
4/13/2020 12:14 0:42 42 No No Ermy Closed Reroute via NTT DWI TUNGGAL ABADI
4/13/2020 12:48 0:14 14 No No Akmal Closed Cek status dan Log alarm
4/13/2020 12:51 0:37 37 No No Ermy Closed Segmentasi UNIVERSITAS DIPONEGORO
4/13/2020 10:30 0:38 38 No No Ermy Closed Change LSP and Enable A INDOSAT SINGAPORE
4/13/2020 13:37 0:03 3 No No Ermy Closed Reset SAP
4/13/2020 14:18 0:21 21 No No Akmal Closed Segmentasi dan tes ping APLIKANUSA LINTASARTA
4/13/2020 14:39 0:19 19 No No Akmal Closed Segmentasi, no option. PT. UNILEVER INDONESIA
4/13/2020 14:57 0:53 53 No No Ermy Closed Add Mac to mac filter BENDAHARA PENGELUARAN AN
4/13/2020 12:27 0:06 6 No No Akmal Closed Segmentasi PT. APLIKANUSA LINTASARTA
4/13/2020 15:52 1:09 69 No No Akmal Closed Re route via NTT TIME EXCELINDO
4/13/2020 16:05 0:24 24 No No Ermy Closed Add Mac to mac filter INDOSAT MEGA MEDIA
4/13/2020 17:04 0:12 12 No No Akmal Closed Reset SAP
4/13/2020 17:13 0:46 46 No No Ermy Closed Change LDP to LSP PT MATAHARI DEPARTMENT STO
4/13/2020 18:25 0:17 17 No No Akmal Closed Segmentasi
4/13/2020 20:12 0:25 25 No No Dany Closed Tidak dapat dioptimasi kaKHAZANAH MEDIA NETWORK N
4/13/2020 20:30 0:03 3 No No Dany Closed Tidak dapat dioptimasi kaNETTOCYBER INDONESIA
4/13/2020 20:56 1:44 104 No No Fardan Closed cek di sisi Madiun terda SINAR MITRA SEPADAN FINANCE
4/13/2020 21:37 1:03 63 No No Fardan Closed Optimasi lsp menghindariPT. ALITA PRAYAMITRA
4/13/2020 21:32 1:46 106 No No Dany Closed Ping ke CE dan IP tujuan UNDIP SMG
4/13/2020 22:58 0:21 21 No No Fardan Closed Optimasi via Telin LISAR INTERNATIONAL NETWOR
4/13/2020 23:25 0:19 19 No No Dany Closed Optimasi dengan LSP pp m TATA COMMUNICATIONS INTER
4/13/2020 23:57 0:25 25 No No Fardan Closed Create sdp binding di sisi KYN-CN1-SR12e
4/14/2020 3:25 0:13 13 No No Fardan Closed Cek ping normal PT. PRIMACOM INTERBUANA
4/14/2020 7:09 0:26 26 No No Dany Closed Optimasi dengan LSP PP HOYA CLC
4/14/2020 7:33 1:12 72 No No MaulanClosed Optimasi dengan LSP PP CITRA MULTI SERVICES
4/14/2020 9:26 0:08 8 No No MaulanClosed Change service MTU
4/14/2020 9:57 0:40 40 No No MaulanClosed Segmentasi QUANTA TUNAS ABAD
4/14/2020 10:45 0:43 43 No No MaulanClosed Creat LSP CONSULATE - GENERAL OF JAPA
4/14/2020 11:03 0:18 18 No No MaulanClosed Creat Service SDP
4/14/2020 11:15 1:10 70 No No Ermy Closed Optimasi path
4/14/2020 11:25 0:11 11 No No Ermy Closed Reset BGP INIX PT. WIDYA INTERSAT NUSANTAR
4/14/2020 13:44 1:08 68 No No MaulanClosed Creat LSP MANDIRI GRIYA ARTHA MAKMU
4/14/2020 13:52 1:08 68 No No MaulanClosed Creat SDP
4/14/2020 16:13 0:07 7 No No MaulanClosed Segmentasi MITRA LINTAS MULTIMEDIA
4/14/2020 12:20 0:49 49 No No Ermy Closed Creat LSP VODAFONE ENTERPRISE GLOBAL
4/14/2020 13:33 2:15 135 No No Ermy Closed Segmentasi INDOSAT SINGAPORE PTE LTD
4/14/2020 15:15 2:09 129 No No Ermy Closed Segmentasi PT INDOCEMENT TUNGGAL PRA
4/14/2020 15:43 0:40 40 No No MaulanClosed Creat LSP Cabang Bank Mandiri Jatinegara
4/14/2020 16:05 2:51 171 No No Ermy Closed Segmentasi, LDP OK ping BAHTERA ALA
4/14/2020 17:30 2:00 120 No No MaulanClosed Segmentasi PT. BANK PERMATA
4/14/2020 14:21 2:16 136 No No Ermy Closed Creat LSP SAMPOERNA AGRO
4/14/2020 18:52 0:21 21 No No MaulanClosed Creat LSP STANDARD CHARTERED BANK
4/14/2020 21:52 1:48 108 No No Fardan Closed Ubah epipe ke vpls junip PT. XL AXIATA TBK
4/14/2020 22:20 0:16 16 No No Akmal Closed Pengecekan ping normal, mac detect dua sisi
4/14/2020 23:37 0:49 49 No No Fardan Closed Dari trace tidak ditemukaPT. TRANS HYBRID COMMUNICA
4/15/2020 3:05 0:16 16 No No Akmal Closed Optimasi dengan LDP MAXIMA DATA
4/15/2020 10:14 1:15 75 No Yes Rianto Closed Creat LSP APLIKANUSA LI
4/15/2020 12:17 1:01 61 No No Rianto Closed Create LSP APLIKANUSA LINTASARTA
4/15/2020 13:06 0:51 51 No No MaulanClosed Advertised Ip /24 pelang PT.KOMATSU INDONESIA
4/15/2020 16:17 1:40 100 No No Rianto Closed Set QOS Level 4 SINAR MITRA SEPADAN FINANCE
4/15/2020 18:25 0:03 3 No No Rianto Closed Creat LSP SINAR WIJAYA PLYWOOD INDUS
4/15/2020 18:45 0:07 7 No No MaulanClosed Advertise IP pelanggan JOY GLOBAL INDONESIA
4/15/2020 19:06 0:37 37 No No MaulanClosed Creat LSP DIPV ALTRI
4/15/2020 20:50 1:54 114 No No Fardan Closed Optimasi via STIX PT. UNILEVER INDONESIA
4/15/2020 21:08 0:56 56 No No Ermy Closed Change LSP to LDP PT. APLIKANUSA LINTASARTA (U
4/15/2020 21:40 1:23 83 No No Ermy Closed Optimasi via TATA CEMERLANG MULTIMEDIA BAND
4/15/2020 21:05 2:19 139 No Yes Fardan Closed Segmentasi dan eskalasi PT. BANK CENTR
4/15/2020 20:51 2:09 129 No No Ermy Closed Creat LSP TIKI JALUR NUGRAHA EKAKURIR
4/15/2020 23:06 0:15 15 No No Fardan Closed Segmentasi PT. DEUTSCHE BANK AG
4/16/2020 2:24 0:15 15 No No Ermy Closed Change LSP to BGP-TunneINDOSAT MEGA MEDIA
4/16/2020 5:22 0:33 33 No No Fardan Closed Segmentasi PT. HUTCHISON 3 INDONESIA
4/16/2020 8:58 0:30 30 No No AndrewClosed ketika dicek ping sudah JAVA UNITED SERVICE PT
4/16/2020 9:50 0:05 5 No No Rianto Closed Rename Interface Description
4/16/2020 9:37 0:11 11 No No AndrewClosed reroute via LDP BUT.PEARLOIL (SEBUKU) LTD.
4/16/2020 9:52 0:05 5 No No Rianto Closed reset SDP
4/16/2020 12:01 0:09 9 No No AndrewClosed pindah binding sap port 0/2/4 ke 0/2/8
4/16/2020 9:24 0:10 10 No No Rianto Closed add config bgp tunnel di PT DUTAKOM WIBAWA PUTRA
4/16/2020 9:51 0:22 22 No No AndrewClosed create new path DBSI Network - Indosat
4/16/2020 15:23 0:17 17 No No Rianto Closed penambahan sdp peer sePT ASTRA INTERNATIONAL TBK
4/16/2020 16:30 0:35 35 No No AndrewClosed ketika dicek ping sudah Koneksi Intenet indosat Berlina
4/16/2020 15:23 0:20 20 No No Rianto Closed menyarankan routing balik SINAR MITRA SEPADAN FINANCE
4/16/2020 18:36 0:57 57 No No AndrewClosed create lsp 2 sisi PT. BANK CENTRAL ASIA, TBK.
4/16/2020 20:13 0:04 4 No No MaulanClosed Segmentasi OK
4/16/2020 23:17 0:24 24 No No Ermy Closed Optimasi via NTT CEMERLANG MULTIMEDIA BAND
4/16/2020 23:21 0:19 19 No No Ermy Closed Reroute via Telin PT.KOMATSU INDONESIA
4/17/2020 0:38 0:22 22 No No Ermy Closed Add down switch BANK MUAMALAT INDONESIA T
4/17/2020 1:04 0:50 50 No No MaulanClosed Add mac filter under sap PT SUMBER ALFARIA TRIJAYA
4/17/2020 9:29 0:03 3 No No AndrewClosed Change path lSP SKYLINE SEMESTA
4/17/2020 9:28 0:06 6 No No Pahlevi Closed Change path lSP PT SUPRA PRIMATAMA NUSANT
4/17/2020 9:45 0:13 13 No No Pahlevi Closed Hasil ping terpantau normPT MATAHARI DEPARTMENT STO
4/17/2020 9:49 0:08 8 No No Pahlevi Closed (1) Kami
reset Sapjuga tidak menemukan
tersebut, ip perangkat
saat ini terpantau oper UPKCPM-EN1,
(2) Namun kami trace dari ip 10.19.217.158/25 di PGD-CN
4/17/2020 10:05 0:17 17 No No AndrewClosed Tidak detect
(3) Kami mac tersebut
cek vlan dari sapPT. ASTRA
(4020) INTERNTIONAL
terpantau normal TBK
4/17/2020 11:50 0:19 19 No No AndrewClosed
4/17/2020 12:38 0:14 14 No No AndrewClosed reroute via STIX sebelumPT Akses Prima Indonesia
4/17/2020 12:46 0:22 22 No No Pahlevi Closed kami reset sap pada vlan tersebut, saat ini terpantau up d
4/17/2020 13:12 0:41 41 No No Pahlevi Closed optimasi via LSP PT Japfa Comfeed Indonesia
4/17/2020 13:28 0:20 20 No No Pahlevi Closed optimasi dengan tuning Metric Before 30 After 40
4/17/2020 14:34 0:09 9 No No Pahlevi Closed Ping lsp terpantau normaSATNETCOM BALIKPAPAN, PT
4/17/2020 14:47 0:09 9 No No AndrewClosed tidak detect mac dari lag PT SUMBER ALFARIA TRIJAYA
4/17/2020 14:48 0:19 19 No No Pahlevi Closed Dari pengecekan kami, jikCEMERLANG MULTIMEDIA BAND
4/17/2020 14:59 0:09 9 No No Pahlevi Closed Change path lSP INDOSAT MEGA MEDIA
4/17/2020 15:04 0:19 19 No Yes AndrewClosed Eskalasi ke Pak Alac pen UNIVERSITAS D
4/17/2020 15:41 0:28 28 No No Pahlevi Closed Optimasi link JKT-KPI-C PT. ASTRA INTERNATIONAL TBK
Untuk Vlan 3839 sudah dimigrasi ke CN1 baru, Status saa
4/17/2020 16:26 0:21 21 No No AndrewClosed Mohon
Create lsp daridisisi
dicek KPI-AN1
akses BANK BTPN Under SAP tidak lea
dikarenakan
4/17/2020 16:25 0:13 13 No No Pahlevi Closed
4/17/2020 16:37 0:07 7 No No AndrewClosed reset bgp sesuai request PHINISI MEDIA INDONESIA
4/17/2020 16:57 0:34 34 No No Pahlevi Closed Create LSP Simetris pul PARDIC JAYA CHEMICALS
4/17/2020 18:56 0:08 8 No No AndrewClosed optimasi dengan binding INDOSAT-IT OPS
4/17/2020 19:03 0:06 6 No No Pahlevi Closed reset SDP tersebut, Terpantau saat ini oper UP
4/17/2020 20:32 0:11 11 No No Rianto Closed reroute via NTT-2914 MITRA TELEMEDIA MANUNGGA
4/17/2020 21:43 0:19 19 No No Rianto Closed reset SAP
4/18/2020 0:35 0:03 3 No No Rianto Closed reset SDP
Berdasarkan pengecekan kami mac 90:38:09:42:00:dd te
4/18/2020 9:13 0:12 12 No No Pahlevi Closed tuning metric,
Hasil ping Terpantau
terpantau utilitas
normal. [2] sudah dibawah 90%
4/18/2020 17:12 0:20 20 No No Dany Closed
4/18/2020 18:29 0:17 17 No No Pahlevi Closed reset SDP tersebut, Terpantau saat ini oper UP
4/18/2020 19:33 1:50 110 No Yes Dany Closed Leaking ke solarwind Kemendag
4/18/2020 20:17 0:45 45 No No AndrewClosed upgrade bw qos BPPK PERDAGANGAN
4/18/2020 20:44 1:08 68 No No Rianto Closed reroute via LDP INDOSAT MEGA MEDIA
4/18/2020 19:57 0:17 17 No No Rianto Closed reroute via TATA-6453 PT. SATNETCOM BALIKPAPAN
4/18/2020 20:48 1:04 64 No No Rianto Closed menyamakan path lsp ppINDOSAT MEGA MEDIA
4/18/2020 21:02 1:16 76 No No AndrewClosed ping kearah CE intermitt PT UNGARAN SARI GARMENT
4/19/2020 0:55 0:47 47 No No AndrewClosed create new path MNC KABEL MEDIACOM
4/19/2020 2:24 0:00 0 No No Rianto Closed reset SDP
4/19/2020 3:10 0:11 11 No No AndrewClosed create new SDP disisi JKT-SRT-EN1-SAR8 kearah SRP-CN2
4/19/2020 10:12 0:16 16 No No Dany Closed Reset SDP Looping OK
4/19/2020 11:40 0:28 28 No No Dany Closed SDP down karena far en VALE INDONESIA
4/19/2020 13:30 0:25 25 No No Dany Closed Optimasi via NTT // befo VARNION TECHNOLOGY SEMEST
4/19/2020 13:34 0:21 21 No No Dany Closed Reset SDP OK CBN
4/19/2020 13:38 0:36 36 No No Fardan Closed Mac tidak terdeteksi dis AGROWIRATAMA
4/19/2020 14:27 0:21 21 No No Dany Closed service terpantau normal, service Up, dan port juga terpa
4/19/2020 16:10 0:15 15 No No Fardan Closed Pindah path sesuai requePARAGON TECHNOLOGY
4/19/2020 16:24 0:43 43 No No Dany P2C reroute via RETN sebelu PT. ARTHA TELEKOMINDO
4/19/2020 17:15 1:36 96 No No Fardan P2C Reroute via STIX UNILEVER INDONESIA
4/19/2020 17:44 0:28 28 No No Fardan Closed Optimasi dengan LSP OK INDOSAT MEGA MEDIA
4/19/2020 17:49 0:11 11 No No Fardan Closed Ubah path lsp sesuai req INDOSAT MEGA MEDIA
4/19/2020 18:36 1:32 92 No No Dany Closed Optimasi dengan LSP PP BBTPN
4/19/2020 19:03 1:28 88 No No Dany Closed Optimasi dengan LSP PP AUTOCOMP
4/19/2020 20:06 0:32 32 No No AndrewClosed Pengecekan normal, macVALE d INDONESIA PT, TBK
4/19/2020 21:23 0:18 18 No No Pahlevi Closed optimasi dengan membuat INDOSAT MEGA MEDIA
4/20/2020 0:27 0:10 10 No Yes Pahlevi Closed Eskalasi ke Pak Bony
4/20/2020 0:41 0:33 33 No No Pahlevi Closed Reroute Via RETN (9002) AVIA TECHNICS
4/20/2020 6:55 0:09 9 No No Pahlevi P2C Change path lSP PT. DES TEKNOLOGI INFORMASI
Special Note
AU MEDIA GRAFIKA
WI TUNGGAL ABADI
NIVERSITAS DIPONEGORO
DOSAT SINGAPORE
PLIKANUSA LINTASARTA
. UNILEVER INDONESIA
ENDAHARA PENGELUARAN ANGGARAN LKPP
. APLIKANUSA LINTASARTA
ME EXCELINDO
DOSAT MEGA MEDIA
MATAHARI DEPARTMENT STORE
AZANAH MEDIA NETWORK NUSANTARA
TTOCYBER INDONESIA
NAR MITRA SEPADAN FINANCE
. ALITA PRAYAMITRA
AR INTERNATIONAL NETWORKING
TA COMMUNICATIONS INTERNATIONAL
N-CN1-SR12e
. PRIMACOM INTERBUANA
TRA MULTI SERVICES
UANTA TUNAS ABAD
NSULATE - GENERAL OF JAPAN
. WIDYA INTERSAT NUSANTARA
ANDIRI GRIYA ARTHA MAKMUR
TRA LINTAS MULTIMEDIA
ODAFONE ENTERPRISE GLOBAL LIMITED
DOSAT SINGAPORE PTE LTD
T INDOCEMENT TUNGGAL PRAKARSA
bang Bank Mandiri Jatinegara Timur
breach karena WO tidak dieskalasikan ke IPSPM via HPSM dan load sedang banyak
. BANK PERMATA
MPOERNA AGRO
ANDARD CHARTERED BANK
. XL AXIATA TBK
ac detect dua sisi
. TRANS HYBRID COMMUNICATION
Eskalasi ke Pak Alac
LIKANUSA LINTASARTA
.KOMATSU INDONESIA
NAR MITRA SEPADAN FINANCE
NAR WIJAYA PLYWOOD INDUSTRIES
Y GLOBAL INDONESIA
. UNILEVER INDONESIA
. APLIKANUSA LINTASARTA (UNIVERSITAS TRUNOJOYO MADURA)
MERLANG MULTIMEDIA BANDUNG
Eskalasi ke Pak Alac
KI JALUR NUGRAHA EKAKURIR
. DEUTSCHE BANK AG
DOSAT MEGA MEDIA
T. HUTCHISON 3 INDONESIA
VA UNITED SERVICE PT
T.PEARLOIL (SEBUKU) LTD.
DUTAKOM WIBAWA PUTRA
SI Network - Indosat
ASTRA INTERNATIONAL TBK
neksi Intenet indosat Berlina Cikarang
NAR MITRA SEPADAN FINANCE
. BANK CENTRAL ASIA, TBK.
MERLANG MULTIMEDIA BANDUNG
.KOMATSU INDONESIA
NK MUAMALAT INDONESIA TBK
SUMBER ALFARIA TRIJAYA
YLINE SEMESTA
SUPRA PRIMATAMA NUSANTARA
MATAHARI DEPARTMENT STORE
ukan ip perangkat
erpantau oper UPKCPM-EN1,
p 10.19.217.158/25 di PGD-CN1, ip tersebut berada di KBS-CN1 dan CN2
. ASTRA
4020) INTERNTIONAL
terpantau normal TBK
Akses Prima Indonesia
rsebut, saat ini terpantau up dan detect mac.
Japfa Comfeed Indonesia
tric Before 30 After 40
TNETCOM BALIKPAPAN, PT
SUMBER ALFARIA TRIJAYA
MERLANG MULTIMEDIA BANDUNG
DOSAT MEGA MEDIA
Eskalasi ke Pak Alac
. ASTRA INTERNATIONAL TBK
igrasi ke CN1 baru, Status saat ini Oper UP di dua sisi. [1]
karenakan Under SAP tidak learn Mac Address [2]
INISI MEDIA INDONESIA
RDIC JAYA CHEMICALS
DOSAT-IT OPS
au saat ini oper UP
TRA TELEMEDIA MANUNGGAL
mi mac 90:38:09:42:00:dd ter-detect di sisi JKT-KMU dan disisi CN far-end nya. [1]
tilitas
. [2] sudah dibawah 90%
au saat ini oper UP
Eskalasi ke Pak Sugi
PK PERDAGANGAN
DOSAT MEGA MEDIA
. SATNETCOM BALIKPAPAN
DOSAT MEGA MEDIA
UNGARAN SARI GARMENT
NC KABEL MEDIACOM
RT-EN1-SAR8 kearah SRP-CN2
LE INDONESIA
RNION TECHNOLOGY SEMESTA
ROWIRATAMA
ervice Up, dan port juga terpantau Up
RAGON TECHNOLOGY
. ARTHA TELEKOMINDO
NILEVER INDONESIA
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
LE INDONESIA PT, TBK
DOSAT MEGA MEDIA
Eskalasi ke Pak Bony
Eskalasi bukan dari BBIP
. DES TEKNOLOGI INFORMASI
Date WeekWO /Ticket ID OTRS ID
Monday, 6 April 2020 15 WO165906 #2020040640000137
Monday, 6 April 2020 15 #2020040640000146
Monday, 6 April 2020 15 WO165910 #2020040640000155
Monday, 6 April 2020 15 WO165914 #2020040640000164
Monday, 6 April 2020 15 WO165913 #2020040640000173
Monday, 6 April 2020 15 #2020040640000182
Monday, 6 April 2020 15 WO165905 #2020040640000191
Monday, 6 April 2020 15 WO165916 #2020040640000208
Monday, 6 April 2020 15 WO165920 #2020040640000217
Monday, 6 April 2020 15 WO166154 #2020040640000226
Monday, 6 April 2020 15 #2020040640000235
Monday, 6 April 2020 15 WO165921 #2020040640000244
Monday, 6 April 2020 15 WO166157 #2020040640000253
Monday, 6 April 2020 15 WO165928 #2020040740000019
Monday, 6 April 2020 15 WO161215 #2020040740000028
Monday, 6 April 2020 15 WO166164 #2020040740000037
Tuesday, 7 April 2020 15 WO161217 #2020040740000046
Tuesday, 7 April 2020 15 WO161216 #2020040740000055
Tuesday, 7 April 2020 15 WO166170 #2020040740000064
Tuesday, 7 April 2020 15 WO166173 #2020040740000073
Tuesday, 7 April 2020 15 WO166174 #2020040740000082
Tuesday, 7 April 2020 15 WO166172 #2020040740000091
Tuesday, 7 April 2020 15 TT35603110 #2020040740000108
Tuesday, 7 April 2020 15 TT35603112
TT35602489 #2020040740000117
Tuesday, 7 April 2020 15 TT35603115
TT35602518 #2020040740000126
TT35603120
Tuesday, 7 April 2020 15 TT35602884
TT35603124 #2020040740000135
Tuesday, 7 April 2020 15 #2020040740000144
Tuesday, 7 April 2020 15 TT35603950 #2020040640000153
Tuesday, 7 April 2020 15 WO166150 #2020040740000162
Tuesday, 7 April 2020 15 WO166181 #2020040740000171
Tuesday, 7 April 2020 15 WO166182 #2020040740000181
Tuesday, 7 April 2020 15 WO166184 #2020040740000199
Tuesday, 7 April 2020 15 WO166185 #2020040740000206
Tuesday, 7 April 2020 15 WO165942 #2020040740000215
Tuesday, 7 April 2020 15 WO166186 #2020040740000224
Tuesday, 7 April 2020 15 WO166191 #2020040740000233
Tuesday, 7 April 2020 15 WO166193 #2020040740000242
Tuesday, 7 April 2020 15 WO166201 #2020040840000017
Tuesday, 7 April 2020 15 WO166199 #2020040840000026
Wednesday, 8 April 2020 15 WO166203 #2020040840000035
Wednesday, 8 April 2020 15 WO166212 #2020040840000044
Wednesday, 8 April 2020 15 WO165965 #2020040840000053
Wednesday, 8 April 2020 15 WO165967 #2020040840000062
Wednesday, 8 April 2020 15 WO165968 #2020040840000071
Wednesday, 8 April 2020 15 WO161219 #2020040840000081
Wednesday, 8 April 2020 15 WO166220 #2020040840000099
Wednesday, 8 April 2020 15 WO165969 #2020040840000106
Wednesday, 8 April 2020 15 WO166224 #2020040840000115
Wednesday, 8 April 2020 15 WO166225 #2020040840000124
Wednesday, 8 April 2020 15 WO166425 #2020040840000142
Wednesday, 8 April 2020 15 WO165977 #2020040840000151
Wednesday, 8 April 2020 15 WO166431 #2020040840000161
Wednesday, 8 April 2020 15 WO166433 #2020040840000179
Wednesday, 8 April 2020 15 WO166226 #2020040840000188
Wednesday, 8 April 2020 15 WO166227 #2020040840000197
Wednesday, 8 April 2020 15 WO165983 #2020040840000204
Thursday, 9 April 2020 15 WO166444 #2020040940000015
Thursday, 9 April 2020 15 #2020040940000024
Thursday, 9 April 2020 15 WO166228 #2020040940000033
Thursday, 9 April 2020 15 WO165988 #2020040940000042
Thursday, 9 April 2020 15 WO165995 #2020040940000051
Thursday, 9 April 2020 15 WO166447 #2020040940000061
Thursday, 9 April 2020 15 WO165999 #2020040940000079
Thursday, 9 April 2020 15 WO166001 #2020040940000088
Thursday, 9 April 2020 15 WO166448 #2020040940000097
Thursday, 9 April 2020 15 WO166455 #2020040940000104
Thursday, 9 April 2020 15 WO166010 #2020040940000113
Thursday, 9 April 2020 15 WO166012 #2020040940000122
Thursday, 9 April 2020 15 WO161218 #2020040940000131
Thursday, 9 April 2020 15 WO166461 #2020040940000141
Thursday, 9 April 2020 15 WO166017 #2020040940000159
Thursday, 9 April 2020 15 WO166018 #2020040940000168
Thursday, 9 April 2020 15 #2020040940000177
Thursday, 9 April 2020 15 WO166466 #2020040940000186
Thursday, 9 April 2020 15 WO166023 #2020040940000195
Thursday, 9 April 2020 15 WO166024 #2020040940000202
Thursday, 9 April 2020 15 WO166627 #2020040940000211
Thursday, 9 April 2020 15 WO167027 #2020040940000221
Thursday, 9 April 2020 15 WO167026 #2020040940000239
Thursday, 9 April 2020 15 WO167031 #2020040940000248
Thursday, 9 April 2020 15 WO166828 #2020040940000257
Thursday, 9 April 2020 15 WO167029 #2020040940000266
Thursday, 9 April 2020 15 WO167032 #2020041040000012
Thursday, 9 April 2020 15 WO167237 #2020041040000021
Thursday, 9 April 2020 15 WO167240 #2020041040000031
Thursday, 9 April 2020 15 WO167242 #2020041040000049
Friday, 10 April 2020 15 WO167249 #2020041040000058
Friday, 10 April 2020 15 WO167252 #2020041040000067
Friday, 10 April 2020 15 WO167241 #2020041040000076
Friday, 10 April 2020 15 WO167042 #2020041040000085
Friday, 10 April 2020 15 TT35663668 #2020041040000094
Friday, 10 April 2020 15 WO167260 #2020041040000101
Friday, 10 April 2020 15 WO167261 #2020041040000111
Friday, 10 April 2020 15 WO167267 #2020041040000129
Friday, 10 April 2020 15 WO167268 #2020041040000138
Friday, 10 April 2020 15 WO167046 #2020041040000147
Friday, 10 April 2020 15 WO167047 #2020041040000156
Friday, 10 April 2020 15 WO167049 #2020041040000165
Friday, 10 April 2020 15 WO167271 #2020041040000174
Friday, 10 April 2020 15 WO167273 #2020041040000101
Friday, 10 April 2020 15 WO167053 #2020041040000192
Friday, 10 April 2020 15 WO167054 #2020041040000209
Friday, 10 April 2020 15 WO167276 #2020041140000011
Friday, 10 April 2020 15 WO167277 #2020041140000029
Friday, 10 April 2020 15 WO167055 #2020041140000038
Friday, 10 April 2020 15 WO167278 #2020041140000047
Friday, 10 April 2020 15 WO167058 #2020041140000056
Saturday, 11 April 2020 15 TT35679718 #2020041140000074
Saturday, 11 April 2020 15 #2020041140000065
Saturday, 11 April 2020 15 WO167283 #2020041140000083
Saturday, 11 April 2020 15 WO167286 #2020041140000092
Saturday, 11 April 2020 15 WO167241 #2020041140000109
Saturday, 11 April 2020 15 WO167047 #2020041140000118
Saturday, 11 April 2020 15 #2020041140000127
Saturday, 11 April 2020 15 #2020041140000136
Sunday, 12 April 2020 15 WO166845 #2020041240000018
Sunday, 12 April 2020 15 #2020041240000027
Sunday, 12 April 2020 15 WO167076 #2020041240000036
Sunday, 12 April 2020 15 WO167077 #2020041240000045
Sunday, 12 April 2020 15 WO167079 #2020041340000016
Subject Request Type Request Category
RE: [S2] [INTERNAL] [DOWN] SR#2-362535816563 CHANDRA ASRI PETROCHEMICALProblem HandlingService Problem
RE: Link ke padang Non Problem Handling
Traffic Load Share
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-362537864368 PRIMACOM INTERBUANAProblem DI HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362539572012 LINTAS DATA MULTIMEDIA Problem HandlingService Problem
RE: [EP][INTERNAL][INTERMITTEN] SR#2-362538924978 BANK MAYBANK INDONESIAProblem T HandlingService Problem
RE: mohon bantuan create vlan PWT-LBK-EN1-IXRR6 port 3/4/3 Non Problem Handling
Service Migration
RE: WO165905-JKT-ATN-AN1-SRA8 PLMN Alarm Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362540962223 SAMPOERNA AGRO DET Problem HandlingService Problem
RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362545550074 - SR#2-362545617174Problem
A HandlingService Problem
Re: [ES] [INTERNAL] [INTERMITTEN] [SR#2-362546832365] [DIPV ALTRI TNG 170749]Problem HandlingService Problem
RE: Need Help Check Service MEtro-E Problem HandlingService Problem
[S3] [OPEN] [BAD PERFORMANCE] SR# 2-362549428466 PT MORA TELEMATIKA INDON Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362550027308 TIKI JALUR NUGRAHA EKAKURProblem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-362550096798 HUTCHISON 3 INDONESIA IIPT Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362551413169 INDOSAT MEGA MEDIA INIX_MTX086 Problem HandlingService Problem
[S1] [CMP] [DOWN] SR# 2-362541972721 GUNTUNG IDAMANNUSA DIPVPN_TBH_5389 Problem HandlingService Problem
Pengecekan VLAN 3356-3456 BJKN28 Problem HandlingService Problem
Pengecekan VLAN Under CIJERUK Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362554920702 PRIMACOM INTERBUANA DIPVPN_Problem HandlingService Problem
[S-ESCALATION][S3][WO165859][internal][HIGH ERROR][SR# 2-362436706598][PT Problem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][PACKET LOSS][SR# 2-362554921070][PRIMACOM Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR#2-362538285798] [DETH BBTPNBKS 160293] Lin Problem HandlingService Problem
Reset VLAN Problem HandlingService Problem
ESCALATE TT35602489 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProProblem HandlingService Problem
P2C TT35602518 (JKT-UID-EN1-SASM-IMPACT: Looping ## SpokeSdpBinding#circuit-1 Problem HandlingService Problem
Problem HandlingService Problem
ESCALATE TT35602884 IMPACT: High utilization ## PhysicalPort#Port 10/1/1#Threshol
ESCALATE TT35603124 IMPACT: Looping ## SpokeSdpBinding#circuit-1141-28501 Problem HandlingService Problem
ESCALATE TT35603950 IMPACT: Looping ## MAC address transition occurred # VLANProblem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR# 2-362541065638] [PT. BANK PERMATA] [DETH PMATAProblem HandlingService Problem
[EP][INTERNAL][SR#2-362545372008][DOWN][BANK SYARIAH MANDIRI] [DIPVPN_MProblem HandlingService Problem
[S3] [INTERNAL] [REQUEST] SR# 2-362563371391 RACKH LINTAS ASIA INIX_MTX080 Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] [SR#2-362564378758] [CENTRA GLOBAL INVESTAMA, PT] [D Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] [SR#2-362565131855] [PT PASIFIK SATELIT NUSANTARA Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362565229526, 2-362565229753 SOLUSI AKSESIN Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362565229526, 2-362565229753 SOLUSI AKSESIN Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362566342705 BAHTERA ALAM TAMIANG DETH Problem HandlingService Problem
[ES] [WO166193] [INTERNAL][SR#2-362550695788] [PT. SUMBER ALFARIA TRIJAYA] P[ roblem HandlingService Problem
Non Problem Handling
RE: [S3] [INTERNAL [INTERMITTEN] SR# 2-362562829883 PT. DAYA TANI KALBAR MPLS Create/Modify QoS
RE: [PL2] [INTERNAL] [ERROR] SR#2-362570664388 HUTCHISON 3 INDONESIA IIPTNon H-3-IProblem Handling
Create/Modify QoS
RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-362522266908] [PT. MIDI UTAMA INDOProblem HandlingService Problem
[EP] [INTERNAL [SR#2-362588648763] [PT ASTRA INTERNATIONAL TBK] [T279-Bogo Problem HandlingService Problem
[S3] [intrenal] [LATENCY] SR# 2-362466951322 CID DIPV SIRAD TNG 200023 PT. S Problem HandlingService Problem
[ES] [INTERNAL] [INTERMITTEN] [SR#2-362546832365] [DIPV ALTRI TNG 170749] [PTProblem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-362590912462 CID DIA_MTX07884361_MDO_ Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][HIGH LATENCY][SR#2-362590868314][VALE INDONES Problem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362576297227 APLIKANUSA LINTASARTAProblem
INIX HandlingService Problem
[ES] [INTERNAL] [INTERMITTEN] SR#2-362535706516 DIPV ALTRI TNG 160957 PT. S Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT][SR#2-362538285798][DETHBBTPNBKS160293] LinkProblem HandlingService Problem
[S3][INTERNAL][INTERMITTEN][SR# 2-358422074504][SAMUKTI KARYA LESTARI][IDI Non Problem Handling
Create/Modify QoS
[PL2] [INTERNAL] [INTERMITTEN] SR#2-362592350517 INDOSAT MEGA MEDIA IDIA IM2 Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR# 2-362425470222 INDOSAT MEGA MEDIA DETH_MTX0Problem HandlingService Problem
Pengecekan Vlan ME PRISMA - WO166431 Problem HandlingService Problem
Pengecekan VLAN ME JKT-UIN-EN1-SASSx --- WO166433 Problem HandlingService Problem
[S-ESCALATION][S3][internal][INTERMITTEN][SR#2-359951282318][JAVA UNITED SER Non Problem Handling
Create/Modify QoS
Pengecekan BTS Down Via JKT-KNTR-EN1-SASSx --- WO166227 Problem HandlingService Problem
[EP] [INTERNAL] [SR#2-362601045808] [PT ASTRA INTERNATIONAL TBK] [H611-PLB-Problem HandlingService Problem
RE: [PR3] [INTERNAL] [DOWN] SR# 2-362610350932 || BT COMMUNICATIONS INDONESI Problem HandlingService Problem
Pengecekan Metro E JKT-MRD-EN1-SASR6 (MARDI) Problem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR#2-362603980579 || SINAR MITRA SEPADAN Problem HandlingService Problem
Re: [ES][INTERNAL][DOWN][SR#2-362606041218][DIPV ALTRI SBY 160306][PT. SUMProblem Handling Network Change Impact
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362573378308 & 2-362573378493 CID Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR#2-362615663409 || PT KONVERTA MITRA ABADI ||ProblemD HandlingService Problem
RE: [PL1] [INTERNAL] [DOWN] SR# 2-362615663249 || PRIMACOM INTERBUANA ||Problem HandlingService Problem
RE: [EP] [INTERNAL] [DOWN] [SR#2-362614861378] [DIPV M-A-Y GMC 150563] [ Problem HandlingService Problem
RE: [PR3] [Internal] [RFO] SR#2-362615093983 PT. AT&T GLOBAL NETWORK SERVI Problem HandlingService Problem
RE: [S3] [INTERNAL] [REDUCE BANWIDTH] SR# 2-362621738658 UNIVERSAL LUGGAGProblem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR# 2-362623494015 PT MATAHARI DEPARTMENT ST Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR# 2-362622945945 PT ARARA ABADI DIPV ARARA WI Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362578307982 DIPVPN_MTX09206365_BProblem HandlingService Problem
RE: [S3] [INTERNAL] [WEB ACCESS PROB ] SR# 2-362578070520 CID INP_MTX07735 Problem HandlingService Problem
RE: [S3] [INTERNAL] [REDUCED BANWIDTH] SR# 2-362576728084 PARDIC JAYA Problem HandlingService Problem
RE: [S3] [INTERNAL] [REDUCED BANDWIDTH] SR# 2-362626291061 RUNDING PUTR Problem HandlingService Problem
RE: JKT-ANC-CN1-SR12 | MINOR: CLI Not enough space at destination. Problem Handling Others
RE: [PL2] [INTERNAL] [High Latency] SR# 2-362627034467 INDOSAT MEGA MEDIA DEProblem HandlingService Problem
RE: [S1 WO166023] [INTERNAL] [DOWN] SR#2-362626274301 ANUGERAH BUNGO Problem LESTA HandlingService Problem
RE: [PR3] [INTERNAL] [PACKET LOSS] SR# 2-362627550823 PT. AT&T GLOBAL Problem HandlingService Problem
RE: [PR3] [INTERNAL] [BOUNCNG] SR# 2-362628610328 PT. AT&T GLOBAL NETWProblem HandlingService Problem
RE: [S3] [INTERNAL] [HIGH LATENCY] SR# 2-362631125217 MIKIE OLEO NABATI INProblem HandlingService Problem
RE:
[S2][PL2] [INTERNAL]
[INTERNAL] [INTERMITTEN]
[DOWN] SR# 2-362634530712
SR#2-362590754995 AL JABOR IDIAHUAWEI TECH
JABOR JAH INVES Problem HandlingService Problem
190447
Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][INTERMITTEN]][SR# 2-362600141628][DETH SAGROProblem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362636485527 PT. RADIANT UTAMA INTERINSCO Problem HandlingService Problem
Pengecekan
[PL1] BTS PILUS
[INTERNAL] [DOWN]Down via ME PILUS - WO167032
SR#2-362638520755 Problem
PT APLIKANUSA LINTASARTA DETH AP-LA Handling
PTI-BDL Service
151352 RE:Problem
Link Jakarta - Bandar Lampu
Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-362637439518 || POLITEKNIK NEGERI LAMPUNG || ProblemIDI HandlingService Problem
[S3] [INTERNAL] [LATENCY] SR# 2-362640223124 & 2-362640409721 CID PT M-L-N PT Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362642531887 CID DETH_SDR_6546 PT. MALFI KAR Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][IP ACCESS PROBLEM][SR#2-362038205856][RIKENNon I Problem Handling
PTR Record Registration
WO167241 - BTS Down GRIYA_PERMATA Problem HandlingService Problem
RE: [PR3] [INTERNAL] [DOWN] SR# 2-362648226129 CID DETH_MTX07715378_JKS_7Problem HandlingService Problem
Non Problem Handling
RE: ESCALATE TT35663668 IMPACT: High utilization ## PhysicalPort#Port 5/1/3#Thres Traffic Load Share
RE: [S3] [WO167260] [internal] [INTERMITTEN] SR# 2-362650422686 PETROSEA I Problem HandlingService Problem
Bls: [PL2] [WO167261] [INTERNAL] [HIGH LATENCY] SR# 2-362625401315 HUAWEI TE Problem HandlingService Problem
RE: [PR2] [Internal] [INTERMITTEN ] SR# 2-362645033790 CID DETH_MTX07716242 Problem HandlingService Problem
Bls: [PL2] [INTERNAL] [HIGH LATENCY] SR# 2-362652646014 -2-362653040086 DETHProblem HandlingService Problem
RE: [S3] [internal] [REDUCED BANWIDTH] SR# 2-362653896072 DATACOM DIAN GR Problem HandlingService Problem
Re: [ES] [INTERNAL] [DOWN] [SR#2-362653754683] [DIPVPN_MTX07716047_BTM_5215 Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR# 2-362655183539 WAHANA BARATAMA DETH_MTProblem HandlingService Problem
Bls: [S3] [intenal] [INTERMITTEN] SR#2-362654714748 & SR#2-362654067199 DE Problem HandlingService Problem
Bls: [S3] [INTERNAL] [INTERMITTEN] SR# 2-362626611069 DIPV KB-IJ SRP 170020 K Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362662364093,; 2-362663193862 DE Problem HandlingService Problem
RE: [PL1] [WO167054] [INTERNAL] [DOWN] SR#2-362579198668 INDOSAT MEGA
[S3] [INTERNAL] [LATENCY] SR#2-362663583593,; 2-362664216362 ARTHA TELEKOMINDONon
MED Problem
DIPTHandling
Create/Modify
ARTHA QoS ARTHA BTW 140
BTW 160055,;IIPT
Problem HandlingS ervice Problem
[PL1] [INTERNAL] [DOWN] SR#2-362664939357 DIPVPN_MTX07716209_BKS_5091 PRIMACOM INTERBUANA PROBLEM EFT BANK INA MPL
[PL1] [INTERNAL] [DOWN] SR#2-362664576973 PT BANK DANAMON INDONESIA IIPTProblem Handling140009
D-N-M PTI-KBS Service Problem
RE: Problem : INTERNET DCI -
Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-362664523217... 2-362664650392 HUAWEI TECH INVESTMENT DIPV HUAWE PLB 161661...DIPV H
Problem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362666305743 RIAU MEDIA GRAFIKA DIA_MTX07810552_PBR_2249 RE: Tidak bisa akses ke be
Problem HandlingService Problem
ESCALATE TT35679718 IMPACT: Looping ## [ QDETH FBRCO KGS 160253Q_HSI BinusProblem
S HandlingService Problem
Create Cacti segmen MDN-SGI-CN1<>MND-TBG-EN1 Non Problem Handling
Cacti Update
[S1] [Internal] [DOWN] [SR#2-362668880613] [DATACOM DIAN GRAHA] [INP_MTX0Problem HandlingService Problem
RE: [PR3] [WO167286][internal] [INTERMITTEN] SR# 2-362653966919 PT. UNILEVE Problem HandlingService Problem
WO167241 - BTS Down GRIYA_PERMATA Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-362653754683] [DIPVPN_MTX07716047_BTM_5215] Problem
[P HandlingService Problem
Rebalancing ME Problem
Backbone
Handling
Congestion (Domestic Link)
SDP Oper Down ME SKA-MJT-EN1-SASSx-OPT Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-362604836370 || PT APLIKANUSA LINTAS Problem HandlingService Problem
Reset VLAN Problem HandlingService Problem
RE: WO167076 Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362566111162 PT BUMI ANDALAS PERMAINon Problem Handling
Create/Modify QoS
RE: [S3] [INTERNAL] [IP ROUTING PROBLEM] SR# 2-362719269463 BENDAHARA PENG Problem HandlingService Problem
Request Note Service TypeSpecific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Service Down VPN Service
L2 Multipoint
HPSM GSA 400028 Proper Proper 4/6/2020 10:50
Cek Vlan Non Service
Non ServiceEmail GSA Proper Proper 4/6/2020 13:20
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/6/2020 13:03
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/6/2020 14:06
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/6/2020 13:43
Intermitten Non Service
Non ServiceEmail
TO West & Central Java Proper Proper 4/6/2020 16:40
Reset SAP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 4/6/2020 10:22
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 4/6/2020 14:33
Web Acces ProblemNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS Proper Proper 4/6/2020 17:18
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/6/2020 17:58
Reset SDP VPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 4/6/2020 17:44
Intermitten VPN Service
L2 Point to Point
HPSM
I-NOC Backoffice IP/MPLS
400097 Proper Proper 4/6/2020 21:15
Intermitten VPN Service
L2 Point to Point
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/6/2020 21:40
Intermitten NAP Service INP HPSM I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/6/2020 22:29
Reset BGP INIX NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400072 Proper Proper 4/6/2020 22:17
Migrasi service VPN Service
L2 Point to Point
HPSM
I-NOC Backoffice IP/MPLS
400095 Proper Proper 4/6/2020 23:10
Pengecekan cellularVPN ServiceL2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400049 Proper Proper 4/7/2020 3:19
Pengecekan cellularVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400049 Proper Proper 4/7/2020 3:09
SAP down VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400058 Proper Proper 07/04/2020 04:49
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 4:54
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 4:56
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 4:53
SDP Down VPN Service
L2 MultipointEmail
TO West & Central Java
400015 Proper Proper 4/7/2020 8:13
SAP down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 10:25
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 10:35
link congest high utilVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400020 Proper Proper 4/7/2020 10:57
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 11:07
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 11:54
BGP L3VPN down VPN ServiceL3 VPN HPSM I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 12:07
BGP Down NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400072 Proper Proper 4/7/2020 16:16
request allow mac-aNAP Service INIX HPSM I-NOC Backoffice IP/MPLS40005 Proper Proper 4/7/2020 16:17
BGP Down NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400072 Proper Proper 4/7/2020 16:19
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 15:17
SDP Down NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 13:36
BGP Down NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400015 Proper Proper 4/7/2020 16:22
ping high latency VPN Service L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/7/2020 16:34
binding sdp segmen PWT-BTR-PE1-SR7 VPN Service
><L2 Multipoint
HPSM
PWT-LBK-EN1-IXRR6 GSA 400028 Proper Proper 4/7/2020 14:43
Setting QoS VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/7/2020 20:48
Setting QoS NAP Service INP HPSM I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/7/2020 19:53
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 0:19
request add mac-adVPN ServiceL3 VPN HPSM
I-NOC Backoffice IP/MPLS40005 Proper Proper 4/8/2020 11:54
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 12:02
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 08/04/2020 12:42
ping high latency NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
400019 Proper Proper 4/8/2020 13:12
ping high latency NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS40004 Proper Proper 4/8/2020 12:34
Web Acces ProblemNAP Service INIX HPSM
I-NOC Backoffice IP/MPLS
4000183 Proper Proper 08/04/2020 12:22
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 13:15
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 13:36
request upgrade QoSNAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/8/2020 13:29
vice Problem NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/8/2020 14:24
link flapping VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 08/04/2020 15:02
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 15:18
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 15:41
request upgrade QoSVPN Service
L2 Point to Point
HPSM
I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/8/2020 15:43
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/8/2020 15:59
mac add tidak detectVPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400095 Proper Proper 4/8/2020 16:34
SDP Down VPN Service
L2 Multipoint
Email GSA 400028 Improper
Improper 09/04/2020 05:31
Vlan Down VPN Service
L2 Multipoint
Email TO Jabodetabek 400015 Proper Proper 4/9/2020 6:31
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 09:00
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 09:07
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000183 Proper Proper 09/04/2020 09:33
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 09:58
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 10:01
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 10:01
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 10:01
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000183 Proper Proper 09/04/2020 10:46
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 11:16
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 11:21
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 10:28
Web Acces ProblemNAP Service INP HPSM I-NOC Backoffice IP/MPLS
400064 Proper Proper 09/04/2020 12:20
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 13:05
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400097 Proper Proper 09/04/2020 13:07
Admin Save Failed Non Service
Non ServiceEConfiguration
mail Management
400026 Proper Proper 09/04/2020 13:04
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 13:41
Intermitten NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400097 Proper Proper 09/04/2020 13:42
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 16:27
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 18:20
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 18:44
Intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 18:37
ping high latency NAP Service IDIA HPSM GSA 40004 Proper Proper 09/04/2020 19:37
ping high latency imVPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 20:00
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 19:52
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 21:34
SDP Down VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 09/04/2020 21:42
SDP Down NAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
400097 Proper Proper 09/04/2020 22:03
Intermitten NAP Service INIX HPSMI-NOC Backoffice IP/MPLS
400072 Proper Proper 09/04/2020 23:18
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 00:48
request repointing PNAP Service IDIA HPSMI-NOC Backoffice IP/MPLS
4000127 Proper Proper 10/04/2020 04:59
SDP Down VPN ServiceL3 VPN HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 07:12
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400060 Proper Proper 10/04/2020 08:40
High utiliztion Non Service
Non ServiceI-NOC
HPSM FH Backoffice IP/MPLS
400021 Proper Proper 10/04/2020 08:56
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 10:14
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 12:21
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 12:52
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 ProperProper 10/04/2020 12:56
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 13:33
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400070 ProperProper 10/04/2020 15:23
SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000172 Proper Proper 10/04/2020 15:26
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 10/04/2020 17:02
Service Down VPN ServiceL2 MultHI-NOC
PSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 18:36
Intermitten NAP ServiceIDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 10/04/2020 19:00
request set qos lv4 Non ServiceNon SeHPSM
I-NOC FH Backoffice IP/MPLS
4000171 Proper Proper 10/04/2020 18:58
ping high latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 10/04/2020 20:18
LSP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 10/04/2020 20:57
LSP down NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 10/04/2020 20:54
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 10/04/2020 21:20
ping high latency NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400064 Proper Proper 10/04/2020 23:24
SAP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 10/04/2020 01:52
request cacti updateNon Service
Non ServiceI-NOC
Email FH Backoffice IP/MPLS
400065 Proper Proper 11/04/2020 05:49
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 11/04/2020 08:13
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 11/04/2020 08:16
SDP Down VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400060 Proper Proper 11/04/2020 10:32
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000171 Proper Proper 11/04/2020 10:48
High utiliztion Non Service
Non ServiceI-NOC
Email FH Backoffice IP/MPLS
4000155 Proper Proper 11/04/2020 11:49
SDP Down VPN ServiceL2 Mult Email
Configuration Management
400028 Proper Proper 11/04/2020 20:03
Migrasi service VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 12/04/2020 09:00
Reset SAP Looping VPN Service
L2 Multipoint
HPSM
TO West & Central Java
400015 Proper Proper 12/04/2020 13:42
SDP Down VPN ServiceL2 I-NOC
MultHPSM FH Backoffice IP/MPLS
400015 Proper Proper 12/04/2020 20:07
Upgrade QoS VPN ServiceL2 MultHPSM
I-NOC FH Backoffice IP/MPLS
4000171 Proper Proper 12/04/2020 20:09
Conflict ARP NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 12/04/2020 22:23
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
4/6/2020 11:06 0:16 16 No No Ermy Si Closed creat lsp CHANDRA ASRI PETROCHEMICA
4/6/2020 13:27 0:07 7 No No Ermy Si Closed tunning metric
4/6/2020 14:44 1:41 101 No No MaulanaClosed segmentasi PRIMACOM INTERBUANA
4/6/2020 14:45 0:39 39 No No MaulanaClosed creat lsp LINTAS DATA MULTIMEDIA
4/6/2020 15:50 2:07 127 No No Ermy Si Closed creat lsp BANK MAYBANK INDONESIA
4/6/2020 16:52 0:12 12 No No MaulanaClosed add vlan
4/6/2020 10:35 0:13 13 No No MaulanaClosed reset sdp
4/6/2020 16:59 2:26 146 No No Ermy Si Closed creat lsp SAMPOERNA AGRO
4/6/2020 18:10 0:52 52 No No MaulanaClosed reroute via oixp APLIKANUSA LINTASARTA
4/6/2020 18:36 0:38 38 No No MaulanaClosed segmentasi PT. SUMBER ALFARIA TRIJAYA
4/6/2020 17:50 0:06 6 No No MaulanaClosed reset sdp
4/6/2020 21:46 0:31 31 No No Fardan Closed Belum dapat dioptimasi PT MORA TELEMATIKA INDONES
4/6/2020 22:20 0:40 40 No No Akmal Closed optimasi menggunakan LTIKI JALUR NUGRAHA EKAKURIR
4/6/2020 22:53 0:24 24 No No Akmal Closed Ping antar metro normal,HUTCHISON 3 INDONESIA
4/6/2020 22:55 0:38 38 No No Fardan Closed reset BGP, tapi no improvNDOSAT MEGA MEDIA
4/6/2020 23:52 0:41 41 No No Akmal Closed create service di sisi BT GUNTUNG IDAMANNUSA
4/7/2020 3:51 0:32 32 No No Akmal Closed Ping IP BTS NOK, Ping IP gateway OK, service antar metro
4/7/2020 3:25 0:16 16 No No Fardan Closed Ditemukan sdp down, optimasi dengan LDP OK
07/04/2020 04:57 0:08 8 No No Akmal Closed Terdapat kegiatan NIW mPRIMACOM INTERBUANA
4/7/2020 5:21 0:27 27 No No Akmal Closed buatkan LSP Strict mengi PT.NAP INFO LINTAS NUSA
4/7/2020 5:50 0:54 54 No No Fardan Closed sudah best path, dikar PRIMACOM INTERBUANA
4/7/2020 5:57 1:04 64 No No Akmal Closed naikan qos ke lv.4 sesuai BTPN KCP BEKASI
4/7/2020 8:23 0:10 10 No No Rianto Closed reset sdp
4/7/2020 10:34 0:09 9 No No Rianto Closed reset SAP
4/7/2020 10:46 0:11 11 No No Rianto Closed reset SDP
4/7/2020 11:10 0:13 13 No No MaulanaClosed tuning metric OSPF
4/7/2020 11:19 0:12 12 No No Rianto Closed SDP blm direpointing ke CN yang baru, yg kearah CN lama
4/7/2020 12:07 0:13 13 No No Rianto Closed ketika di cek link sudah Up
4/7/2020 12:07 0:00 0 No No MaulanaClosed create LSP menghindari PT. BANK PERMATA
4/7/2020 16:50 0:34 34 No No Rianto Closed ketika dicek BGP sudah UBANK SYARIAH MANDIRI
4/7/2020 16:45 0:28 28 No No MaulanaClosed add new mac-add to allo RACKH LINTAS ASIA
4/7/2020 16:24 0:05 5 No No Rianto Closed ketika dicek BGP sudah UCENTRA GLOBAL INVESTAMA, P
4/7/2020 15:36 0:19 19 No No MaulanaClosed reroute from LSP to LDP PT PASIFIK SATELIT NUSANTARA
4/7/2020 14:36 1:00 60 No No Rianto Closed reset SDP di sisi IM2-CO SOLUSI AKSESINDO PRATAMA P
4/7/2020 16:26 0:04 4 No No MaulanaClosed reset SDP di sisi IM2-CO SOLUSI AKSESINDO PRATAMA P
4/7/2020 17:49 1:15 75 No No Rianto Closed create LSP di sisi JKT-EA SOLUSI AKSESINDO PRATAMA P
4/7/2020 14:51 0:08 8 No No MaulanaClosed create & binding sdp s PT. SUMBER ALFARIA TRIJAYA
4/7/2020 21:31 0:43 43 No No Ermy Si Closed Upgrade Qos Level 5 PT. DAYA TANI KALBAR
4/7/2020 20:18 0:25 25 No No Ermy Si Closed Creat QoS HUTCHISON 3 INDONESIA
4/8/2020 0:45 0:26 26 No No Akmal Closed Change SDP binding PT. MIDI UTAMA INDONESIA, TB
4/8/2020 12:09 0:15 15 No No AndrewClosed add new mac address to PT ASTRA INTERNATIONAL TBK
4/8/2020 14:29 2:27 147 No No Rianto Closed reroute to LDP PT. SIERAD PRODUCE TBK
08/04/2020 14:56 2:14 134 No No AndrewClosed reroute to LDP PT. SUMBER ALFARIA TRIJAYA
4/8/2020 15:31 2:19 139 No No Rianto Closed change path lsp PT. ALITA PRAYAMITRA
4/8/2020 13:29 0:55 55 No No AndrewClosed reroute via NTT 2914 VALE INDONESIA PT, TBK
08/04/2020 14:41 2:19 139 No Yes Rianto P2C advertise prefix ip publi APLIKANUSA LI
4/8/2020 14:57 1:42 102 No No AndrewClosed ketika dicek pind sudah PT. SUMBER ALFARIA TRIJAYA
4/8/2020 15:57 2:21 141 No No Rianto Closed ketika dicek pind sudah Link Indosat BTPN KCP BEKASI
4/8/2020 14:23 0:54 54 No No AndrewClosed Upgrade Qos Level 4 SAMUKTI KARYA LESTARI
4/8/2020 15:29 1:05 65 No No Rianto Closed Upgrade Qos Level 4 INDOSAT MEGA MEDIA
08/04/2020 15:38 0:36 36 No No AndrewClosed ketika dicek link sudah n INDOSAT MEGA MEDIA
4/8/2020 15:49 0:31 31 No No AndrewClosed reroute to LDP
4/8/2020 15:53 0:12 12 No No Rianto Closed reroute to LDP
4/8/2020 16:01 0:18 18 No No AndrewClosed Upgrade Qos Level 5 JAVA UNITED SERVICE PT
4/8/2020 16:04 0:05 5 No No Rianto Closed reroute to LDP
4/8/2020 17:40 1:06 66 No No AndrewClosed ubah priority sdp spoke PT ASTRA INTERNATIONAL TBK
09/04/2020 05:46 0:15 15 No No MaulanaClosed Change LSP to LDP BT COMMUNIC
4/9/2020 6:37 0:06 6 No No MaulanaClosed Reset SDP
09/04/2020 09:08 0:08 8 No No Pahlevi Closed change path lsp SINAR MITRA SEPADAN FINANCE
09/04/2020 09:27 0:20 20 No No Pahlevi Closed Binding SDP at KYN-CN1 PT. SUMBER ALFARIA TRIJAYA
09/04/2020 10:02 0:29 29 No No AndrewClosed Advertise prefix di KPI-DIPT. CLADTEK BI METAL MANUFA
09/04/2020 10:24 0:26 26 No No AndrewClosed action advertise prefix di PT KONVERTA MITRA ABADI
09/04/2020 10:30 0:29 29 No No AndrewClosed cek dari log tadi malam suPRIMACOM INTERBUANA
09/04/2020 10:30 0:29 29 No No AndrewClosed cek dari log tadi malam suBANK MAYBANK INDONESIA TBK
09/04/2020 10:30 0:29 29 No No AndrewClosed cek dari log tadi malam suPT. AT&T GLOBAL NETWORK SE
09/04/2020 11:21 0:35 35 No No Pahlevi Closed advertise IP LAN dan WAN UNIVERSAL LUGGAGE INDONESI
09/04/2020 11:22 0:06 6 No No Pahlevi Closed change LSP to LDP. PT MATAHARI DEPARTMENT STO
09/04/2020 11:28 0:07 7 No No Pahlevi Closed change LSP to LDP. PT ARARA ABADI
09/04/2020 11:37 1:09 69 No No AndrewClosed optimasi menggunakan pSEMANGAT GOTONG ROYONG
09/04/2020 12:30 0:10 10 No No AndrewClosed optimasi dengan reoute kPT. CEMERLANG MULTIMEDIA
09/04/2020 13:30 0:25 25 No No Pahlevi Closed Create LSP dari SRP-CN1 PARDIC JAYA CHEMICALS
09/04/2020 13:39 0:32 32 No No AndrewClosed optimasi menggunakan pRUNDING PUTRA PERSADA
09/04/2020 13:40 0:36 36 No No Pahlevi Closed delete beberapa file lama yang tidak digunakan lagi
09/04/2020 14:12 0:31 31 No No Pahlevi Closed Create Path baru INDOSAT MEGA MEDIA
09/04/2020 14:13 0:31 31 No No AndrewClosed optimasi dengan membuaANUGERAH BUNGO LESTARI
09/04/2020 17:25 0:58 58 No No Pahlevi Closed Create LSP Pulang pergi PT. AT&T GLOBAL NETWORK SE
09/04/2020 18:48 0:28 28 No No AndrewClosed optimasi dengan membuat PT. AT&T GLOBAL NETWORK SE
09/04/2020 18:51 0:07 7 No No AndrewClosed cek ping terpantau normal MIKIE OLEO NABATI INDUSTRI
09/04/2020 19:20 0:43 43 No No Pahlevi Closed optimasi SDP tersebut d HUAWEI TECH INVESTMENT
09/04/2020 19:52 0:15 15 No No MaulanaClosed reroute to STIX-7473 AL JABOR
09/04/2020 21:33 1:33 93 No No Rianto Closed tidak bisa dioptimasi jalurPT. SUNGAI RANGIT
09/04/2020 21:20 1:28 88 No No Rianto Closed reroute via LSP PT. RADIANT UTAMA INTERINSC
09/04/2020 21:46 0:12 12 No No MaulanaClosed reroute to LDP
09/04/2020 21:57 0:15 15 No No MaulanaClosed reroute to LDP PT APLIKANUSA LINTASARTA
09/04/2020 22:19 0:16 16 No No MaulanaClosed change path lsp POLITEKNIK NEGERI LAMPUNG
09/04/2020 23:32 0:14 14 No No Rianto Closed tidak bisa dioptimasi jalurPT Mandala Lintas Nusa (Nusane
10/04/2020 00:53 0:05 5 No No Rianto Closed reroute to LDP PT. MALFI KARYA BERKAH
10/04/2020 05:47 0:48 48 No Yes Rianto Closed Repointing PTR Record //RIKEN INDONES
10/04/2020 07:35 0:22 22 No No Pahlevi Closed reroute via LDP
10/04/2020 09:48 1:08 68 No No Pahlevi Closed Pengecekan memory poolPT. AT & T GLOBAL NETWORK SE
10/04/2020 10:09 1:13 73 No No Pahlevi Closed tuning metric OSPF
10/04/2020 10:57 0:43 43 No No Pahlevi Closed optimasi LSP PETROSEA INDONESIA
10/04/2020 13:00 0:39 39 No No Pahlevi Closed optimasi LSP HUAWEI TECH INVESTMENT
10/04/2020 13:26 0:34 34 No No Dany Closed rereoute LSP H NETWORK SERVICES INDONES
10/04/2020 13:16 0:20 20 No No Pahlevi Closed optimasi LSP INDOSAT MEGA MEDIA
10/04/2020 13:51 0:18 18 No No Dany Closed optimasi LSP DATACOM DIAN GRAHA
10/04/2020 17:53 2:30 150 No Yes Pahlevi Closed Pengecekan vpn-instancePT. SUMBER ALF
10/04/2020 15:50 0:24 24 No No Pahlevi Closed reroute LSP
10/04/2020 19:23 2:21 141 No No Dany Closed Ping dengan source interBAHTERA ALAM TAMIANG
10/04/2020 18:41 0:05 5 No No Pahlevi Closed optimasi LSP KREDIT BIRO INDONESIA JAYA
10/04/2020 19:27 0:27 27 No No AndrewClosed Ping dengan source interDENSO MANUFACTURING INDO
10/04/2020 19:18 0:20 20 No No Rianto Closed Set qos level 4 INDOSAT MEGA MEDIA
10/04/2020 20:44 0:26 26 No No Rianto Closed reroute via STIX-7473 Artha Telekomindo
10/04/2020 21:27 0:30 30 No No AndrewClosed create new path PRIMACOM INTERBUANA
10/04/2020 21:27 0:33 33 No No Rianto Closed create new path PT BANK DANAMON INDONESIA
10/04/2020 21:50 0:30 30 No No AndrewClosed tidak bisa dioptimasi jalurHUAWEI TECH INVESTMENT
10/04/2020 23:39 0:15 15 No No Rianto Closed reroute via telin RIAU MEDIA GRAFIKA
10/04/2020 02:26 0:34 34 No No Rianto Closed reset SAP
11/04/2020 06:20 0:31 31 No No AndrewClosed update cacti
11/04/2020 08:34 0:21 21 No No Dany Closed optimasi dengan membuat DATACOM DIAN GRAHA
11/04/2020 08:51 0:35 35 No No Akmal Closed Optimasi prefix pelangganPT. UNILEVER INDONESIA
11/04/2020 11:26 0:54 54 No No Dany Closed Repointing SDP ke SRP-CN2
11/04/2020 11:38 0:50 50 No No Akmal Closed Ubah rate qos sesuai req PT. SUMBER ALFARIA TRIJAYA
11/04/2020 12:01 0:12 12 No No Dany Closed tidak dapat dioptimasi karena fo cut
11/04/2020 20:22 0:19 19 No No AndrewClosed optimasi LSP
12/04/2020 09:35 0:35 35 No No Akmal Closed Create service sesuai reqPT APLIKANUSA LINTASARTA
12/04/2020 13:52 0:10 10 No No Akmal Closed Reset sap sesuai request
12/04/2020 20:13 0:06 6 No No Dany Closed reset service tersebut sesuai request, saat ini terpantau U
12/04/2020 20:16 0:07 7 No No Pahlevi Closed Upgrade QoS Lv5 di serviPT BUMI ANDALAS PERMAI
12/04/2020 22:39 0:16 16 No No Dany Closed Add mac filter sesuai req BENDAHARA PENGELUARAN AN
Special Note
HANDRA ASRI PETROCHEMICAL
IMACOM INTERBUANA
NTAS DATA MULTIMEDIA
NK MAYBANK INDONESIA
MPOERNA AGRO
LIKANUSA LINTASARTA
. SUMBER ALFARIA TRIJAYA
MORA TELEMATIKA INDONESIA
KI JALUR NUGRAHA EKAKURIR
UTCHISON 3 INDONESIA
DOSAT MEGA MEDIA
UNTUNG IDAMANNUSA
eway OK, service antar metro normal
masi dengan LDP OK
IMACOM INTERBUANA
.NAP INFO LINTAS NUSA
IMACOM INTERBUANA
PN KCP BEKASI
yang baru, yg kearah CN lama maish Up
. BANK PERMATA
NK SYARIAH MANDIRI
CKH LINTAS ASIA
NTRA GLOBAL INVESTAMA, PT
PASIFIK SATELIT NUSANTARA
LUSI AKSESINDO PRATAMA PT
LUSI AKSESINDO PRATAMA PT
LUSI AKSESINDO PRATAMA PT
. SUMBER ALFARIA TRIJAYA
T. DAYA TANI KALBAR
UTCHISON 3 INDONESIA
. MIDI UTAMA INDONESIA, TBK
ASTRA INTERNATIONAL TBK
. SIERAD PRODUCE TBK
. SUMBER ALFARIA TRIJAYA
. ALITA PRAYAMITRA
LE INDONESIA PT, TBK
Eskalasi ke Pak Sugi
. SUMBER ALFARIA TRIJAYA
k Indosat BTPN KCP BEKASI
MUKTI KARYA LESTARI
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
VA UNITED SERVICE PT
ASTRA INTERNATIONAL TBK
WO Akan dieskalasikan oleh BBIP
NAR MITRA SEPADAN FINANCE
. SUMBER ALFARIA TRIJAYA
. CLADTEK BI METAL MANUFACTURING
KONVERTA MITRA ABADI
IMACOM INTERBUANA
NK MAYBANK INDONESIA TBK
. AT&T GLOBAL NETWORK SERVICES INDONESIA
NIVERSAL LUGGAGE INDONESIA
MATAHARI DEPARTMENT STORE
ARARA ABADI
MANGAT GOTONG ROYONG
. CEMERLANG MULTIMEDIA
RDIC JAYA CHEMICALS
NDING PUTRA PERSADA
ang tidak digunakan lagi
DOSAT MEGA MEDIA
NUGERAH BUNGO LESTARI
. AT&T GLOBAL NETWORK SERVICES
. AT&T GLOBAL NETWORK SERVICES INDONE
KIE OLEO NABATI INDUSTRI
UAWEI TECH INVESTMENT
. SUNGAI RANGIT
. RADIANT UTAMA INTERINSCO
APLIKANUSA LINTASARTA
LITEKNIK NEGERI LAMPUNG
Mandala Lintas Nusa (Nusanet)
. MALFI KARYA BERKAH
Eskalasi ke Pak Alac
. AT & T GLOBAL NETWORK SERVICES INDONESIA
TROSEA INDONESIA
UAWEI TECH INVESTMENT
NETWORK SERVICES INDONESIA PT
DOSAT MEGA MEDIA
TACOM DIAN GRAHA
Eskalasi ke Pak Alac
HTERA ALAM TAMIANG
EDIT BIRO INDONESIA JAYA
NSO MANUFACTURING INDONESIA
DOSAT MEGA MEDIA
tha Telekomindo
IMACOM INTERBUANA
BANK DANAMON INDONESIA
UAWEI TECH INVESTMENT
AU MEDIA GRAFIKA
TACOM DIAN GRAHA
. UNILEVER INDONESIA
. SUMBER ALFARIA TRIJAYA
APLIKANUSA LINTASARTA
i request, saat ini terpantau Up
BUMI ANDALAS PERMAI
NDAHARA PENGELUARAN ANGGARAN
Date WeekWO /Ticket ID OTRS ID
Monday, 30 Maret 2020 14 WO165329 #2020033040000067
Monday, 30 Maret 2020 14 WO165332 #2020033040000076
Monday, 30 Maret 2020 14 WO165448 #2020033040000085
Monday, 30 Maret 2020 14 #2020033040000058
Monday, 30 Maret 2020 14 WO165342 #2020033040000094
Monday, 30 Maret 2020 14 WO165460 #2020033040000101
Monday, 30 Maret 2020 14 WO165457 #2020033040000111
Monday, 30 Maret 2020 14 WO165462 #2020033040000129
Monday, 30 Maret 2020 14 WO165359 #2020033040000138
Monday, 30 Maret 2020 14 WO165361 #2020033040000147
Monday, 30 Maret 2020 14 WO165468 #2020033040000165
Monday, 30 Maret 2020 14 WO165365 #2020033040000156
Monday, 30 Maret 2020 14 WO165364 #2020033040000174
Monday, 30 Maret 2020 14 WO165367 #2020033140000011
Monday, 30 Maret 2020 14 WO165476 #2020033140000029 —
Monday, 30 Maret 2020 14 WO165478 #2020033140000038
Monday, 30 Maret 2020 14 #2020033140000047
Monday, 30 Maret 2020 14 WO165369 #2020033140000056
Monday, 30 Maret 2020 14 WO165477 #2020033140000065
Tuesday, 31 Maret 2020 14 WO165383 #2020033140000083
Tuesday, 31 Maret 2020 14 WO165385 #2020033140000109
Tuesday, 31 Maret 2020 14 WO165387 #2020033140000118
Tuesday, 31 Maret 2020 14 WO165499 #2020033140000127
Tuesday, 31 Maret 2020 14 WO165500 #2020033140000136
Tuesday, 31 Maret 2020 14 WO165394 #2020033140000145
Tuesday, 31 Maret 2020 14 WO165399 #2020040140000011
Tuesday, 31 Maret 2020 14 WO165400 #2020040140000021
Tuesday, 31 Maret 2020 14 WO161188 #2020040140000039
Wednesday, 1 April 2020 14 WO165510 #2020040140000048
Wednesday, 1 April 2020 14 #2020040140000057
Wednesday, 1 April 2020 14 WO165520 #2020040140000066
Wednesday, 1 April 2020 14 WO165409 #2020040140000075
Wednesday, 1 April 2020 14 WO165415 #2020040140000084
Wednesday, 1 April 2020 14 WO165424 #2020040140000093
Wednesday, 1 April 2020 14 WO164696 #2020040140000101
Wednesday, 1 April 2020 14 WO165630 #2020040240000037
Wednesday, 1 April 2020 14 WO165628 #2020040240000046
Wednesday, 1 April 2020 14 WO165538 #2020040240000028
Thursday, 2 April 2020 14 WO165635 #2020040240000019
Thursday, 2 April 2020 14 #2020040240000055
Thursday, 2 April 2020 14 WO161193 #2020040240000064
Thursday, 2 April 2020 14 #2020040240000073
Thursday, 2 April 2020 14 WO165673 #2020040240000082
Thursday, 2 April 2020 14 WO165548 #2020040240000091
Thursday, 2 April 2020 14 WO165550 #2020040240000108
Thursday, 2 April 2020 14 WO165557 #2020040340000017
Thursday, 2 April 2020 14 WO165679 #2020040340000026
Thursday, 2 April 2020 14 WO165682 #2020040340000035
Thursday, 2 April 2020 14 WO166025 #2020040340000044
Thursday, 2 April 2020 14 WO166026 #2020040340000053
Friday, 3 April 2020 14 #2020040340000062
Friday, 3 April 2020 14 WO166028 #2020040340000071
Friday, 3 April 2020 14 WO166031 #2020040340000081
Friday, 3 April 2020 14 WO166038 #2020040340000099
Friday, 3 April 2020 14 WO166034 #2020040340000106
Friday, 3 April 2020 14 #2020040340000115
Friday, 3 April 2020 14 WO165836 #2020040340000124
Friday, 3 April 2020 14 #2020040340000133
Friday, 3 April 2020 14 #2020040340000142
Friday, 3 April 2020 14 WO161201 #2020040340000151
Friday, 3 April 2020 14 WO165844 #2020040340000161
Friday, 3 April 2020 14 WO165840 #2020040340000179
Friday, 3 April 2020 14 WO161200 #2020040340000188
Friday, 3 April 2020 14 WO165846 #2020040340000197
Friday, 3 April 2020 14 #2020040340000204
Friday, 3 April 2020 14 #2020040340000213
Friday, 3 April 2020 14 WO161202 #2020040340000222
Saturday, 4 April 2020 14 WO165857 #2020040440000015
Saturday, 4 April 2020 14 #2020040440000024
Saturday, 4 April 2020 14 WO165861 #2020040440000033
Saturday, 4 April 2020 14 #2020040440000042
Saturday, 4 April 2020 14 WO166068 #2020040440000051
Saturday, 4 April 2020 14 WO165863 #2020040440000061
Saturday, 4 April 2020 14 TT35544348 #2020040440000079
Saturday, 4 April 2020 14 WO166082 #2020040440000088
Saturday, 4 April 2020 14 WO165869 #2020040440000097
Saturday, 4 April 2020 14 #2020040440000104
Saturday, 4 April 2020 14 WO166093 #2020040440000113
Saturday, 4 April 2020 14 WO166096 #2020040540000013
Sunday, 5 April 2020 14 WO165875 #2020040540000022
Sunday, 5 April 2020 14 WO165876 #2020040540000031
Sunday, 5 April 2020 14 WO166097 #2020040540000041
Sunday, 5 April 2020 14 WO166101 #2020040540000059
Sunday, 5 April 2020 14 WO166104 #2020040540000068
Sunday, 5 April 2020 14 WO166107 #2020040540000077
Sunday, 5 April 2020 14 WO166108 #2020040540000086
Sunday, 5 April 2020 14 WO165227 #2020040540000095
Sunday, 5 April 2020 14 WO165879 #2020040640000048
Sunday, 5 April 2020 14 WO166111 #2020040640000057
Sunday, 5 April 2020 14 WO166114 #2020040640000066
Sunday, 5 April 2020 14 TT35561738 #2020040640000075
Sunday, 5 April 2020 14 WO165891 #2020040640000084
Sunday, 5 April 2020 14 TT35565320 #2020040640000093
Sunday, 5 April 2020 14 #2020040640000101
Sunday, 5 April 2020 14 WO166119 #2020040640000119
Sunday, 5 April 2020 14 WO165897 #2020040640000128
Sunday, 5 April 2020 14 WO165900 #2020040540000102
Sunday, 5 April 2020 14 WO165899 #2020040540000111
Sunday, 5 April 2020 14 WO166118 #2020040540000121
Sunday, 5 April 2020 14 WO161207 #2020040540000139
Monday, 6 April 2020 14 WO166120 #2020040640000011
Monday, 6 April 2020 14 WO161209 #2020040640000021
Monday, 6 April 2020 14 WO166122 #2020040640000039
Subject Request Type Request Category
[ES] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359292903530 UNIVERSITAS Problem
[S1] [INTERNAL] [DOWN] SR# 2-361265622581 PT NETTOCYBER INDONESIA DETH_MTX07714735_SKY_8394 HandlingService Problem
[#TT45852] London Sumatra
Problem HandlingService Problem
[PL2] [INTERNAL] [FLAPPING] SR# 2-361301657733 HUTCHISON 3 INDONESIA DETH_MTX08047082_SBY_5418 RE: [H3I-INDOSAT] HW IPBB
Problem HandlingService Problem
Request Binding Sap
[PL2] [INTERNAL] Port BANDWIDTH] SR# 2-361338697378 PERTAMINA GEOTHERMAL
[REDUCED Non Problem Handling
ENERGY Service Migration
PT DIA_MTX07567214_TSM_2412 [O
Problem Handling S ervice
[EP] [INTERNAL] [INTERMITTENT] [SR-2-361418761298] [DIPV B-C-A GRT 160129] [PT. BANK CENTRAL ASIA, TBK.]ServiceProblem Desk - WorkOrde
[S3] [INTERNAL] [HIGH LATENCY] SR#2-361361849355 PT UNION ROUTELINK COMMUNICATION Problem Handling Service Problem
DETH_MTX02006649_YOG_6343 RE: Link
Problem Handling
[S3] [internal] [HIGH LATENCY] SR# 2-358629882248 INTI UTAMA SOLUSINDO RE: [NEED OPEN TIKCKET] Service
INTIProblem
UTAMA SOLUSINDO IDIA I-U-
Problem HandlingService Problem
[S3] [WO165359] [INTERNAL] [LATENCY] SR#2-357958493328 2-357958493392 INIX_MTX08468934_JKP_662 & INP_MTX08468934_JKP_6
Problem Handling S
[EP] [INTERNAL] [INTERMITTENT] [MPLS MANRI 011 SRG 192K2308] [BANK MANDIRI HYPERMART SERANG] [WO165361] ervice Problem
[S3] [INTERNAL] [LATENCY] SR# 2-361449982179 SURI TANI PEMUKA IDIA SUTAN PDE Problem
190211Handling
jaringanService Problem
indosat bermasalah [WO165468]
[S1] [INTERNAL] [DOWN] SR#2-361409099589 APLIKANUSA LINTASARTA IDIA AP-LA SGR 190463 RE: internetProblem
Problem Handling S ervice down[WO165365]
WO165364 [PR2] [OPEN] [INTERMITTEN] SR#2-361505094438 KDDI CORPORATION Problem Handling
DIPV D-I-C PTI-TNGService Problem RE: OPEN NEW TICKE
170686/KDDI
Problem HandlingService Problem
[PL2] [INTERNAL] [HIGHT LATENCY] SR#2-361523015676 - 2-361527660489 || IND Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-361523812588 RSUD CILEGON DIA_MTX Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-360914924819 CID DIA_MTX06764409_JKP_30 Problem HandlingService Problem
Pengecekan ME JKT-CGR-EN1 Problem HandlingService Problem
[S3] [INTERNAL [WEB ACCESS PROB] SR#2-361466494477 PT. DURIO INDIGO IDIA DRProblem HandlingService Problem
[PL2] [INTERNAL]
Create [HIGHTKC
Service Maybank LATENCY]
Medan |SR#2-361523015676
DIPV B-I-I MDN 150137 | WO165383 || IND Problem HandlingService Problem
- 2-361527660489
[S1] [OPEN] [DOWN] [SR#2-362057791156] [CEMERLANG MULTIMEDIA BANDUNG] Problem Handling
[DIPT C-M-M BDGService
140010]Problem
[WO165385]
Problem Handling
[EP] [INTERNAL] [INTERMITTENT] [SR#2-362076564788] [BANK MAYBANK INDONESIA TBK] [MPLS B-I-I 061 GRT S ervice Problem
128K1708] [MAYBANK KCP
[S2] [INTERNAL] [DOWN] [SR#2-359385884806] [PT NETTOCYBER INDONESIA] [DETHProblem HandlingService
NETCB RAJ-WBM Problem
150806] [WO165279] [WO165499}
[PL2] [INTERNAL] [REDUCED BANDWIDTH] SR#2-362138422518 , SR#2-362138422763 Problem Handling
INDOSAT MEGA Service
MEDIA Problem
INP_MTX08655442_KDI_96
[PL2] [INTERNAL] [ADVERTISE IP] SR#2-362167664918, 2-362168955812 INDOSAT MEGA Problem Handling
MEDIA IIPT SIM2
ervice Problem
PTI-PTI 150102, INP_MTX077143
Problem HandlingService Problem
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-362289362798 HUTCHISON 3 INDONESIAProblem IIP HandlingService Problem
RE: [S3] [internal] [PRTG PROBLEM] SR#2-362294509288 ASDP INDONESIA FERRY Non DIA Problem Handling
PTR Record Registration
RE: [EP] [INTERNAL [SR#2-361409063119] [PT ASTRA INTERNATIONAL TBK] [D260-B Non Problem Handling Service Problem
RE: [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR#2-359555193948 || BAITURRAHM Problem HandlingService Problem
RE: New complaint ticket CT13204052 SA: SALES AREA TARAKAN, Cluster: MC B Non Problem Domestic
HandlingRouting Optimization
RE: [PL2] [INTERNAL] [REQUEST] SR# 2-362398631737 PT LATIVI MEDIA KARYA DIFNon Problem Handling PTR Record Registration
RE: [S1] [WO165409] [INTERNAL] [DOWN] SR#2-362397182014 SEMANGAT GOTONProblem HandlingService Problem
Trs: [S3] [INTERNAL] [Route Optimization] SR# 2-362398457940 AKSES PRIMA Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-362395876926 ITS TEKNO SAINS IDIA ITSTProblem HandlingService Problem
RE: [S3] [internal] [WO164696] [PACKET LOSS] SR# 2-358714016998 PT MORA TE Problem HandlingService Problem
[ES] [INTERNAL] [DOWN] [SR#2-362276258504] [PT. SUMBER ALFARIA TRIJAYA] [DIPV ALTRI BDG 160992] SAT Koneksi Toko N662 DOWN [
[S3] [INTERNAL] [LATENCY] SR#2-362200672718 ICHIKO AGRO LESTARI IDIA ICIKO PTProblem HandlingService Problem
[S-ESCALATION][S2][INTERNAL][DOWN][SR# 2-362397925334, 2-362397925509][LAXO Problem Handling
GLOBAL AKSES Service Problem
PT][DETH L-G-A ETR-PWT 151022 ,
Problem Handling
[ES] [INTERNAL] [INTERMITTEN] [SR#2-360812687848] [PT SUMBER ALFARIA TRIJAYA] [DIPV ALTRI BDG 160261] S ervice Problem
- SAT Koneksi N722 INTER
Problem HandlingService Problem
RE: MINOR: CLI Configuration sync failed - File read error Problem Handling Hardware Failure
RE: [S3] [internal] [INTERMITTEN] SR# 2-362425158232 DETH SASTI BNA 150987 S Problem HandlingService Problem
RE: LSP - Telstra Cargil Ketapang Down Problem HandlingService Problem
RE: Re:RE: [PL1] [INTERNAL] [DOWN] SR#2-362429282036 PRIMACOM INTERBUANAProblem HandlingService Problem
RE: [PR3] [INTERNAL] [DOWN] SR#2-362431345526 PT. AT&T GLOBAL NETWORK SER Problem Handling
Network Change Impact
RE: [PL2] [INTERNAL] [Flapping] SR# 2-362433615940 INDOSAT MEGA MEDIA DETH I P roblem Handling Service Problem
RE: [PL2] [INTERNAL] [REDUCE BANDWITH] SR#2-362414183858 2-362414183922 INP_ Problem HandlingService Problem
RE: [PL2] [INTERNAL] [REDUCED BANDWIDTH] SR# 2-362439640042 [WO165679] Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-362441121892 CID DETH_MTX07741089_PWT_6Problem HandlingService Problem
RE: Re:RE: [PL1] [INTERNAL] [DOWN] SR#2-362429282036 PRIMACOM INTERBUANAProblem HandlingService Problem
RE: [S2] [internal] [DOWN] SR# 2-362441578288 PT. LAXO GLOBAL AKSES DETH_ Problem HandlingService Problem
IP OAM BTS tidak bisa ping ke IP Main OSS 10.24.128.131 Problem HandlingService Problem
[EP][INTERNAL][HIGH ERROR/LATENCY][SR#2-362452389084][DETH ASINT TRG 19048 Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362452441042 BUMI MULIA MAKMUR LEST Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-362453949742 SURI TANI PEMUKA RE: URGENT Indos Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362453054367 SATNETCOM BALIKPAPAN, PT Problem HandlingService Problem
Balancing Link ME Gunung Balau - Tirtayasa ( LAMPUNG) Problem
Backbone
Handling
Congestion (Domestic Link)
[S1] [INTERNAL] [DOWN] SR# 2-362453796871 INP_MTX08841467_BJM_783 MITRAProblem HandlingService Problem
Vlan 3357, 3457 under SAYUNI_MBTANG Down Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR# 2-362456407223, 2-362456407408 GIGA PATRA M Problem HandlingService Problem
[S-ESCALATION][S3] [INTERNAL][INTERMITTEN][SR#2-362456198457][TIKI JALUR N Problem HandlingService Problem
[S3] [INTERNAL] [IP ROUTING PROBLEM] SR# 2-362455412238 BENDAHARA PENGELUA Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362453949559 ALITA PRAYAMITRA DIA_MTX Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][REQUEST][SR# 2-362453796622][PT. SUMIDHAZ PE Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR#2-362456412825 || PT UNION ROUTELINK COMProblem HandlingService Problem
Link JAH KPI Problem
Backbone
Handling
Congestion (Domestic Link)
RE: BTS Ngasem dan anakannya DOWN Problem HandlingService Problem
RE: [PL2] [INTERNAL] [ERROR] SR# 2-362468729808 PT. BANK DANAMON INDONESIA Problem
TB HandlingService Problem
RE: [S-ESCALATION][S3][INTERNAL][LATENCY][SR# 2-362464804429][INP_JKS_316] Problem HandlingService Problem
RE: BTS Down under metro TAUMO Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-362479355509 TUNAS BARU LAMPUNG , PT. IDIA BAR Problem HandlingService Problem
Optimasi PWT-BTR-PE1 >< PWT-CLT-AN1 Problem
Backbone
Handling
Congestion (Domestic Link)
[S3] [internal] [LATENCY] SR# 2-362467702978 & 2-362467703043 CID INIX_M Problem HandlingService Problem
[IPH] [INTERNAL] [ERROR] SR#2-362400963066 NETCITI PERSADA, PT 02131107600 Problem HandlingService Problem
ESCALATE TT35544348 IMPACT: Looping ## SpokeSdpBinding#circuit-3028-37501 Problem HandlingService Problem
[S3] [INTERNAL] [PROB DNS] SR# 2-362481525781 BANK BRI SYARIAH INP_MTX07713 Problem HandlingService Problem
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-362483731198 , SR# 2-362483731264 Problem HandlingService Problem
RE: Lag ME to IDU down PWT-MDG-EN1-IXRR6 Problem HandlingService Problem
RE: [S1] [WO166093] [INTERNAL] [DOWN] SR#2-362496491258,2-362496491322 Problem HandlingService Problem
RE: [PL1] [WO166096] [INTERNAL] [DOWN] SR# 2-362496491798 CID DETH IM2 K Problem HandlingService Problem
RE: [S-ESCALATION][S3][internal][INTERMITTEN][SR#2-362468185978][INEZ CRE Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR# 2-362500705632 CID IIPT J-W-C MDN 160013 PT. Problem HandlingService Problem
Bls: [S3] [INTERNAL] [INTERMITTEN] SR#2-362496798738 DETH PRGON SRG 19022 Problem HandlingService Problem
Bls: [PL2] [INTERNAL] [LATENCY] SR# 2-362496491402 - 2-362496491661 CID DE Problem HandlingService Problem
RE: [PL2][INTERAL][LATENCY] SR# 2-362500884342 & 2-362500884417 CID DETH Problem HandlingService Problem
RE: [S3] [INTERNAL] [REQ DNS] SR#2-362500884616 DIF CNDRA PTI-WBO 160014 Non
C Problem Handling
PTR Record Registration
RE: Request reset service WO166108 Problem HandlingService Problem
RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR# 2-358772058678][PANCA Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-362502134721 CID DETH_MTX08006896_TGN_76 Problem HandlingService Problem
RE: [S3] [INTERNAL] [LATENCY] SR#2-362496798806 DETH PRGON TNG 190200 PA Problem HandlingService Problem
RE: [S3] [internal] [HIGH LATENCY] SR# 2-362506985518, 2-362506985624 Problem HandlingService Problem
RE: ESCALATE TT35561738 IMPACT: Looping ## [ QDIPVPN_MTX01875113_ Problem HandlingService Problem
RE: [S3] [internal] [HIGH LATENCY] SR#2-362512015785 MANDALA LINTAS NUSA IIPTProblem HandlingService Problem
RE: ESCALATE TT35565320 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProblem HandlingService Problem
RE: mohon pengecekan vlan di PWT-LBK-EN1 port 3/3/3 Non Problem Handling
Provide Information
RE: [PL1] [INTERNAL] [DOWN] SR# 2-362519439935 PT. APLIKANUSA LINTASARTA MPL Problem HandlingService Problem
RE: [PR2] [internal] [FLAPPING] SR#2-362519146548 PT NTT INDONESIA DIPV ASAHIProblem
CL HandlingService Problem
PL2] [INTERNAL] [WO165900] [REDUCED BANDWITH] SR# 2-362523262318 HUTCHISON Problem
3 HandlingService Problem
Intermitten T027 WO165899 Problem HandlingService Problem
[PL2] [WO166118] [INTERNAL] [INTERMITTEN] SR#2-362519439698 || PRIMACOM INT Problem HandlingService Problem
[S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR#2-362518934748 || PT CIPTA MAPAN Problem HandlingService Problem
INDOSAT INTERMITTENT - SH53 / CURUG 3 WO166120 Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] [SR#2-362465192468] [POLITEKNIK NEGERI LAMPUN Problem HandlingService Problem
INDOSAT INTERMITTENT - SH95 / JATI MAUK WO166122 Problem HandlingService Problem
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
web access problemNAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 3/30/2020 7:56
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 10:21
service down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400037 Proper Proper 3/30/2020 10:43
request binding sap VPN Service
L2 Multipoint
WhatsappTO Sumatera 400095 Proper Proper 3/30/2020 13:35
intermittent & high lNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400037 Proper Proper 3/30/2020 11:30
intermittent & high lVPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 14:20
intermittent & high lV PN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/30/2020 13:34
request create SDP uNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 14:01
web access problemNAP Service INIX I-NOC HPSM FH Backoffice400071
IP/MPLS400072
Proper Proper 3/30/2020 15:53
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 15:57
intermittent & high lNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 16:01
recreate service undNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/30/2020 18:20
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 18:31
High Latency VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 19:44
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 18:23
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 18:54
service down VPN Service
L2 MultipointEmail
I-NOC Backoffice IP/MPLS
4000149 Proper Proper 3/30/2020 18:56
web access problemNAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
400070 Proper Proper 3/30/2020 20:00
High Latency VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 19:36
migrasi service VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400095 Proper Proper 3/31/2020 12:04
BGP ipv6 INIX down NAP Service INIX HPSM I-NOC Backoffice IP/MPLS
400010 Proper Proper 3/31/2020 12:15
request upgrade qosVPN ServiceL3 VPN HPSM I-NOC Backoffice IP/MPLS
400031 Proper Proper 3/31/2020 12:36
migrasi service VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400095 Proper Proper 3/31/2020 14:33
intermittent VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/31/2020 17:52
ping high latency NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 3/31/2020 16:12
Intermitten VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/31/2020 20:45
PRTG problem Non Service
Non Service
HPSM I-NOC Backoffice IP/MPLS Proper Proper 3/31/2020 21:01
Intermitten VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400028 Proper Proper 3/31/2020 21:35
web access problemNAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
40004 Proper Proper 4/1/2020 8:03
Request Set Metric Non ServiceNon ServiceEmail TO Kalisumapa 4000155 Proper Proper 4/1/2020 9:42
Request NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
4000127 Proper Proper 4/1/2020 11:18
service down VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/1/2020 12:36
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 4/1/2020 12:46
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 4/1/2020 15:04
PACKET LOSS VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400097 Proper Proper 4/1/2020 15:51
upgrade qos level 4 NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS
4000171 Proper Proper 4/1/2020 20:38
SDP flap VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS
400028 Proper Proper 4/1/2020 21:10
service down, requesVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400039 Proper Proper 4/1/2020 23:07
intermittent VPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 5/1/2020 0:30
Admin save error Non Service Non ServiceEConfiguration
mail Management
4000115 Proper Proper 4/2/2020 8:07
Intermitten VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400097 Proper Proper 4/2/2020 10:07
Request VPN Service
L2 MultipointEmail L2 Transport 400097 Proper Proper 4/2/2020 11:59
Intermitten VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400097 Proper Proper 4/2/2020 16:29
Service Down VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400028 Proper Proper 4/2/2020 19:26
Intermitten VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400028 Proper Proper 4/2/2020 18:03
High Latency VPN Service INP HPSM I-NOC Backoff 400062 Proper Proper 4/2/2020 19:51
High Latency VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400062 Proper Proper 4/2/2020 20:11
service down VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400028 Proper Proper 4/2/2020 21:40
Request VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400097 Proper Proper 4/3/2020 1:21
service down VPN Service
L2 Multipoint
HPSM I-NOC Backoff 400028 Proper Proper 4/3/2020 4:16
Pengecekan service V c PN ServiceL3 VPN EmailAccess Back Office 400058 Proper Proper 4/3/2020 9:11
High Latency VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
HPSM 4000171 Proper Proper 4/3/2020 9:22
Intermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 4/3/2020 9:36
SDP down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 4/3/2020 11:01
Intermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 4/3/2020 10:23
High Util Non Service
Non ServiceEmail TO Sumatera 4000155 Proper Proper 4/3/2020 11:23
SDP down NAP Service INP HPSMI-NOC FH Backoffice IP/MPLS
400073 Proper Proper 4/3/2020 11:23
SDP down VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/3/2020 12:12
SDP down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 4/3/2020 12:41
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 4/3/2020 13:56
Duplicate MAC NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400036 Proper Proper 4/3/2020 14:13
Intermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 4/3/2020 13:54
Request facebook agaNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS Proper Proper 4/3/2020 13:54
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 4000155 Proper Proper 4/3/2020 14:24
Join port ke LAG Non Service
Non Service
I-NOC
E mail FH Backoffice IP/MPLS
400078 Proper Proper 4/3/2020 18:07
SDP down VPN Service
L2 Multipoint Email
TO East Java & Bali Nusra
400028 Proper Proper 4/3/2020 21:14
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/3/2020 22:24
Latency NAP Service INP HPSMI-NOC FH Backoffice IP/MPLS40004 Proper Proper 4/4/2020 1:30
Service Down VPN Service
L2 Multipoint
HPSM TO Kalisumapa 400097 Proper Proper 4/4/2020 6:36
Service Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 4/4/2020 10:49
High util Non Service
Non ServiceE mail
TO West & Central Java
4000155 Proper Proper 4/4/2020 10:49
High Latency NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS400028 Proper Proper 4/4/2020 11:00
Upgrade qos level 5 VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS400031 Proper Proper 4/4/2020 11:58
Looping VPN Service
L2 MultipointI-NOC
HPSM FH Backoffice IP/MPLS400015 Proper Proper 4/4/2020 12:59
Problem DNS NAP Service DNS I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 4/4/2020 14:24
Reset BGP INIX NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS400010 Proper Proper 4/4/2020 17:29
Port Akses down VPN ServiceL2 Multipoint Email
TO West & Central Java400015 Proper Proper 4/4/2020 19:14
Service Down VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/4/2020 21:58
Service Down VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/4/2020 23:42
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/5/2020 0:04
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/5/2020 0:16
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/5/2020 1:01
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/5/2020 1:29
Intermitten VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400028 Proper Proper 4/5/2020 3:36
Request DNS RecordNAP Service DNS HPSM I-NOC FH Backoffice IP/MPLS
4000127 Proper Proper 4/5/2020 3:38
Service Down VPN Service
L2 MultipointI-NOC FH Backoffice IP/MPLS
HPSM 400015 Proper Proper 4/5/2020 3:46
Intermitten VPN ServiceL2 I-NOC
MultHPSM Backoffice IP/MPLS
400028 Proper Proper 4/5/2020 7:57
Service Down VPN ServiceL2 MultHPSMI-NOC Backoffice IP/MPLS400028 Proper Proper 4/5/2020 8:39
Latency VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS4000155 Proper Proper 4/5/2020 10:06
Latency VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS400062 Proper Proper 4/5/2020 11:07
Looping VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS400015 Proper Proper 4/5/2020 13:43
Latency VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS400062 Proper Proper 4/5/2020 13:56
Looping VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS400015 Proper Proper 4/5/2020 15:26
Cek Vlan VPN Service
L2 Multipoint Email
TO West & Central Java400015 Proper Proper 4/5/2020 16:51
Reset Port VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS400015 Proper Proper 4/5/2020 19:07
Flapping VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS Proper Proper 4/5/2020 18:49
Intermitten NAP Service INP HPSM I-NOC Backoffice IP/MPLS400028 Proper Proper 4/5/2020 20:15
Intermitten VPN ServiceL3 VPN HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 4/5/2020 19:36
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS400028 Proper Proper 4/5/2020 19:32
Optimasi IP Web NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS400064 Proper Proper 4/5/2020 21:06
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS400028 Proper Proper 4/6/2020 0:34
Reduce BW NAP Service IDIA HPSM I-NOC Backoffice IP/MPLS400028 Proper Proper 4/5/2020 23:54
Intermitten VPN ServiceL3 VPN HPSMI-NOC Backoffice IP/MPLS400028 Proper Proper 4/6/2020 3:01
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
3/30/2020 8:18 0:22 22 No No Maulan P2C advertise ip public pelan UNIVERSITAS DIPONEGORO
3/30/2020 10:44 0:23 23 No No Rianto Closed reroute to LDP PT NETTOCYBER INDONESIA
3/30/2020 10:52 0:09 9 No No Rianto Closed metro nya unmanaged HUTCHISON 3 INDONESIA
3/30/2020 14:00 0:25 25 No No Rianto Closed binding sap port
3/30/2020 12:53 1:23 83 No No MaulanClosed tidak bisa dioptimasi kar PERTAMINA GEOTHERMAL ENER
3/30/2020 15:25 1:05 65 No No MaulanClosed sudah dibuatkan lsp via PT. BANK CENTRAL ASIA, TBK.
3/30/2020 14:30 0:56 56 No No MaulanClosed ketika di cek ping sudah PT UNION ROUTELINK COMMUN
3/30/2020 14:34 0:33 33 No No Rianto Closed create SDP segment JKT INTI UTAMA SOLUSINDO
3/30/2020 18:27 2:34 154 No Yes MaulanClosed eskalasi ke pak Alac, kar BADAN PENGAWAS OBAT DAN M
3/30/2020 16:56 0:59 59 No No Rianto Closed ketika di cek ping sudah BANK MANDIRI HYPERMART SER
3/30/2020 16:53 0:52 52 No No MaulanClosed create lsp menghindari li SURI TANI PEMUKA
3/30/2020 19:30 1:10 70 No No MaulanClosed recreate service under B APLIKANUSA LINTASARTA
3/30/2020 19:34 1:03 63 No No Ermy Closed create LSP KDDI CORPORATION
3/30/2020 20:07 0:22 22 No No Akmal Closed Segmentasi, ping ok no aINDOSAT MEGA MEDIA
3/30/2020 20:11 1:48 108 No No Ermy Closed Segmentasi, ping ok no aRSUD CILEGON
3/30/2020 21:42 2:48 168 No No Akmal Closed Segmentasi, best path PT. CIMB NIAGA AUTO FINANCE
3/30/2020 21:49 2:53 173 No No Akmal Closed Segmentasi, IP sistem metro tidak ditem
3/30/2020 21:56 1:56 116 No No Ermy Closed Reroute via TATA, beforePT. DURIO INDIGO
3/30/2020 20:16 0:40 40 No No Akmal Closed Segmentasi, ping ok INDOSAT MEGA MEDIA
3/31/2020 13:46 1:42 102 No No Rianto Closed create service VSI disisi Maybank KC Medan
3/31/2020 12:24 0:09 9 No No AndrewClosed hapus mac-filter disisi CEMERLANG MULTIMEDIA BAND
3/31/2020 13:59 1:23 83 No No AndrewClosed upgrade qos level 4 BANK MAYBANK INDONESIA TBK
3/31/2020 15:16 0:43 43 No No AndrewClosed create service VSI disisi PT NETTOCYBER INDONESIA
3/31/2020 18:57 1:05 65 No No Rianto Closed create lsp INDOSAT MEGA MEDIA CV_Iftita
3/31/2020 16:25 0:13 13 No No Rianto Closed reroute via NTT-2914 INDOSAT MEGA MEDIA
3/31/2020 20:53 0:08 8 No No MaulanClosed change path HUTCHISON 3 INDONESIA
3/31/2020 21:07 0:06 6 No Yes Ermy Closed eskalasi to Pak Alac ASDP INDONESIA FERRY
3/31/2020 22:33 0:58 58 No No Ermy Closed creat path PT ASTRA INTERNATIONAL TBK
4/1/2020 8:31 0:28 28 No No AndrewClosed reroute saat ini via TATA BAITURRAHMAH
4/1/2020 9:53 0:11 11 No No Pahlevi Closed Tuning metricnya sesuai dengan request
4/1/2020 11:23 0:05 5 No Yes Pahlevi Closed Eskalasi ke Pak Alac PT LATIVI MEDI
4/1/2020 12:53 0:17 17 No No AndrewClosed saat ini sdp disis DCI ke SEMANGAT GOTONG ROYONG
4/1/2020 13:57 1:11 71 No No Pahlevi Closed optimasi via TATA sebel AKSES PRIMA INDONESIA
4/1/2020 15:33 0:29 29 No No AndrewClosed ping dari metro ke ip tuj ITS TEKNO SAINS
4/1/2020 17:28 1:37 97 No No AndrewClosed Create lsp baru, saat ini PT MORA TELEMATIKA INDONES
4/1/2020 21:05 0:27 27 No No Rianto Closed upgrade qos level 4 PT.Ichiko
4/1/2020 22:50 1:40 100 No No MaulanClosed reroute via LSP PT. SUMBER ALFARIA TRIJAYA
4/1/2020 23:56 0:49 49 No Yes MaulanClosed create service transit di LAXO GLOBAL A
5/1/2020 3:00 2:30 150 No No Maulan P2C reroute via LSP PT SUMBER ALFARIA TRIJAYA
4/2/2020 8:24 0:17 17 No Yes Dany Closed Action Reset dan Repair NOK
4/2/2020 11:52 1:45 105 No No Pahlevi Closed Tidak dapat dioptimasi kaPT.Samudera Sawit Nabati
4/2/2020 12:59 1:00 60 No No Pahlevi Closed Create LSP sesuai request
4/2/2020 17:10 0:41 41 No No Dany Closed Create Service sesuai reqPRIMACOM INTERBUANA
4/2/2020 19:42 0:16 16 No No Dany Closed repointing ke GCT2-EN1- PT. AT&T GLOBAL NETWORK SE
4/2/2020 19:55 1:52 112 No No Dany Closed Create jalur lsp pulang peINDOSAT MEGA MEDIA
4/2/2020 21:40 1:49 109 No No Rianto Closed change path Iftitah Kendari
4/2/2020 22:26 2:15 135 No No AndrewClosed change path PERTAMINA GEOTHERMAL
4/2/2020 22:32 0:51 51 No No AndrewClosed pengecekan mac di servi PT. LAXO GLOBAL AKSES
4/3/2020 1:40 0:19 19 No No Rianto Closed Create Service sesuai reqPRIMACOM INTERBUANA
4/3/2020 4:37 0:21 21 No No AndrewClosed check service Link Atrium Cilacap
4/3/2020 9:34 0:22 22 No No Dany Closed Ping source dan destination normal
4/3/2020 10:06 0:44 44 No No Dany Closed Menaikkan bw dan qos lvPT. ASTRA INTERNATIONAL TBK
4/3/2020 10:30 0:54 54 No No Akmal Closed Tidak dapat dioptimasi B BUMI MULIA MAKMUR LESTARI
4/3/2020 11:13 0:12 12 No No Akmal Closed optimasi menggunakan LSURI TANI PEMUKA
4/3/2020 11:21 0:58 58 No No Dany Closed buatkan LSP pulang pergiSATNETCOM BALIKPAPAN
4/3/2020 11:50 0:27 27 No No Akmal Closed tidak dapat kami optimasi karena tidak ada ospf untuk lin
4/3/2020 11:43 0:20 20 No No Dany Closed No shut vsi di SIO-CN1 MITRA LINTAS MULTIMEDIA
4/3/2020 12:20 0:08 8 No No Dany Closed terpantau service admin down di sisi SRP-CN1
4/3/2020 13:04 0:23 23 No No Dany Closed LDP kan sesuai request dGIGA PATRA MULTIMEDIA
4/3/2020 14:18 0:22 22 No No Akmal Closed optimasi dengan LSP OK TIKI JALUR NUGRAHA EKAKURIR
4/3/2020 14:35 0:22 22 No No Dany Closed apply mac filter BENDAHARA PENGELUARAN AN
4/3/2020 15:03 1:09 69 No No Akmal Closed optimasi menggunakan LSP ALITA PRAYAMITRA
4/3/2020 15:03 1:09 69 No Yes Akmal Closed Request facebook agar diPT. SUMIDHAZ
4/3/2020 16:02 1:38 98 No No Akmal Closed optimasi link yang congesPT UNION ROUTELINK COMMUN
4/3/2020 18:16 0:09 9 No No Dany Closed Join interface Hu0/5/0/31 dan Hu0/5/0/32 ke bundle-eth
4/3/2020 21:40 0:26 26 No No Pahlevi Closed Up, No issue
4/3/2020 22:37 0:13 13 No No Pahlevi Closed Create LSP PT. BANK DANAMON INDONESIA
4/4/2020 1:45 0:15 15 No No AndrewClosed Reroute ke STIX PT. ALIANSI TEKNOLOGI INDONE
4/4/2020 6:59 0:23 23 No No AndrewClosed vlan tersebut under metro KND-TAU-AN1 memang kondi
4/4/2020 11:13 0:24 24 No No Akmal Closed link terpantau normal TUNAS BARU LAMPUNG
4/4/2020 11:13 0:24 24 No No Akmal Closed Tuning metric BTR-PE1 <> CLT-AN1 before no metric // aft
4/4/2020 12:08 1:08 68 No No Fardan Closed Optimasi LSP PP simetris PT. GIGA PATRA MULTIMEDIA
4/4/2020 12:35 0:37 37 No No Akmal Closed upgrade qos level 5 NETCITI PERSADA
4/4/2020 13:18 0:19 19 No No Akmal Closed Reset SDP Looping OK
4/4/2020 14:34 0:10 10 No No Akmal Closed Minta advice ke Pak Alac BANK BRI SYAR
4/4/2020 18:28 0:59 59 No No Akmal Closed Reset BGP NOK, tidak detBADAN PENGAWAS OBAT DAN M
4/4/2020 20:17 1:02 63 No No Pahlevi Closed Config no LACP at Lag
4/4/2020 22:15 0:17 17 No No Dany Closed ubah ke LDP GIGA PATRA MULTIMEDIA
4/4/2020 23:48 0:05 6 No No Pahlevi Closed optimasi SDP tersebut beINDOSAT MEGA MEDIA
4/5/2020 0:42 0:37 38 No No Pahlevi Closed Create LSP Simetris JKT- INEZ CREATIVE SOLUTIONS
Action tunning metric disisi DMC-AN2 menjadi 135 sebelu
4/5/2020 1:25 1:09 69 No No Pahlevi Closed Create Path
Kami juga baruubah
sudah dari GviaPT.
LSPJALAWAVE CAKRAWALA
pulang pergi simetris sebelu
4/5/2020 1:24 0:23 23 No No Dany Closed PARAGON TECHNOLOGY AND IN
4/5/2020 2:03 0:34 34 No No Dany Closed Create LSP at KBS-Cn2 IM2
4/5/2020 3:53 0:17 17 No No Pahlevi Closed Create LSP Simetris ATN INDOSAT MEGA MEDIA
4/5/2020 3:53 0:15 15 No Yes Dany Closed Eskalasi ke Pak Alac CHANDRA ASRI
4/5/2020 3:56 0:10 10 No No Dany Closed Reset SDP
4/5/2020 8:31 0:34 34 No No Akmal Closed creat LSP PANCA DUTA UTAMA
4/5/2020 9:34 0:54 54 No No Ermy Closed creat LSP PT. KOBE BOGA UTAMA
4/5/2020 10:36 0:30 30 No No Akmal Closed segmentasi PARAGON TECHNOLOGY AND IN
4/5/2020 11:48 0:41 41 No No Akmal Closed segmentasi MNC KABEL MEDIACOM
4/5/2020 13:50 0:07 7 No No Ermy Closed reset and add comman ALMP under sap
4/5/2020 15:54 1:58 118 No No Ermy Closed creat LSP MANDALA LINTAS NUSA
4/5/2020 15:58 0:32 32 No No Akmal Closed segmentasi
4/5/2020 17:13 0:22 22 No No Ermy Closed segmentasi
4/5/2020 19:21 0:14 14 No No Dany Closed reset port PT. APLIKANUSA LINTASARTA
4/5/2020 19:31 0:42 42 No No Ermy Closed segmentasi PT NTT INDONESIA
4/5/2020 20:46 0:31 31 No No Dany Closed Optimasi ke best path HUTCHISON 3 INDONESIA
4/5/2020 20:57 1:21 81 No No Dany Closed Optimasi via LSP Alfa
4/5/2020 21:16 1:44 104 No No Fardan Closed Optimasi via LSP PRIMACOM INTERBUANA
4/5/2020 21:47 0:41 41 No No Fardan Closed advertise IP pelanggan k PT CIPTA MAPAN LOGISTIK
4/6/2020 0:55 0:21 21 No No Fardan Closed optimasi link via LSP, Alfa
4/6/2020 0:51 0:57 57 No No Dany Closed optimasi dengan membuat POLITEKNIK NEGERI LAMPUNG
4/6/2020 4:04 1:03 63 No No Dany Closed optimasi dengan membuat Alfa
Special Note
NIVERSITAS DIPONEGORO
NETTOCYBER INDONESIA
UTCHISON 3 INDONESIA
RTAMINA GEOTHERMAL ENERGY PT
. BANK CENTRAL ASIA, TBK.
UNION ROUTELINK COMMUNICATION
TI UTAMA SOLUSINDO
DAN PENGAWAS OBAT DAN MAKANAN RI
NK MANDIRI HYPERMART SERANG
RI TANI PEMUKA
LIKANUSA LINTASARTA
DI CORPORATION
DOSAT MEGA MEDIA
UD CILEGON
. CIMB NIAGA AUTO FINANCE
Breach karena load wo sedang banyak, untuk case ini non wo
. DURIO INDIGO
DOSAT MEGA MEDIA
aybank KC Medan
MERLANG MULTIMEDIA BANDUNG
NK MAYBANK INDONESIA TBK
NETTOCYBER INDONESIA
DOSAT MEGA MEDIA CV_Iftitah
DOSAT MEGA MEDIA
UTCHISON 3 INDONESIA
SDP INDONESIA FERRY
ASTRA INTERNATIONAL TBK
ITURRAHMAH
ngan request
Eskalasi ke Pak Alac
MANGAT GOTONG ROYONG
SES PRIMA INDONESIA
TEKNO SAINS
MORA TELEMATIKA INDONESIA
. SUMBER ALFARIA TRIJAYA
Eskalasi ke Pak Alac
SUMBER ALFARIA TRIJAYA
Eskalasi ke Pak Bony
.Samudera Sawit Nabati
IMACOM INTERBUANA
. AT&T GLOBAL NETWORK SERVICES INDONE
DOSAT MEGA MEDIA
RTAMINA GEOTHERMAL
. LAXO GLOBAL AKSES
IMACOM INTERBUANA
k Atrium Cilacap
. ASTRA INTERNATIONAL TBK
MI MULIA MAKMUR LESTARI
RI TANI PEMUKA
TNETCOM BALIKPAPAN
arena tidak ada ospf untuk link GigabitEthernet0/5/0.100
TRA LINTAS MULTIMEDIA
wn di sisi SRP-CN1
GA PATRA MULTIMEDIA
KI JALUR NUGRAHA EKAKURIR
NDAHARA PENGELUARAN ANGGARAN
ITA PRAYAMITRA
Eskalasi ke Pak Alac
UNION ROUTELINK COMMUNICATION
an Hu0/5/0/32 ke bundle-ether 126 KPI-P sesuai request
. BANK DANAMON INDONESIA TBK
. ALIANSI TEKNOLOGI INDONESIA
KND-TAU-AN1 memang kondisi di shutdown sehingga down.
NAS BARU LAMPUNG
LT-AN1 before no metric // after 20
. GIGA PATRA MULTIMEDIA
TCITI PERSADA
Eskalasi ke Pak Alac
DAN PENGAWAS OBAT DAN MAKANAN RI
GA PATRA MULTIMEDIA
DOSAT MEGA MEDIA
EZ CREATIVE SOLUTIONS
. JALAWAVE CAKRAWALA
RAGON TECHNOLOGY AND INNOVATION
DOSAT MEGA MEDIA
Eskalasi ke Pak Alac
NCA DUTA UTAMA
. KOBE BOGA UTAMA
RAGON TECHNOLOGY AND INNOVATION
NC KABEL MEDIACOM
MP under sap
ANDALA LINTAS NUSA
T. APLIKANUSA LINTASARTA
T NTT INDONESIA
UTCHISON 3 INDONESIA
IMACOM INTERBUANA
CIPTA MAPAN LOGISTIK
LITEKNIK NEGERI LAMPUNG
Date WeekWO /Ticket ID
WO164665 OTRS ID
Monday, 23 Maret 2020 13 #2020032340000081
Monday, 23 Maret 2020 13 WO164666 #2020032340000099
Monday, 23 Maret 2020 13 WO161168 #2020032340000106
Monday, 23 Maret 2020 13 WO164395 #2020032340000133
Monday, 23 Maret 2020 13 WO164679 #2020032340000115
Monday, 23 Maret 2020 13 #2020032340000124
Monday, 23 Maret 2020 13 WO164678 #2020032340000142
Monday, 23 Maret 2020 13 WO164396 #2020032340000151
Monday, 23 Maret 2020 13 WO164684 #2020032340000179
Monday, 23 Maret 2020 13 WO164403 #2020032340000161
Monday, 23 Maret 2020 13 WO164405 #2020032540000111
Monday, 23 Maret 2020 13 WO164407 #2020032540000121
Monday, 23 Maret 2020 13 WO164408 #2020032540000139
Monday, 23 Maret 2020 13 #2020032540000148
Monday, 23 Maret 2020 13 WO164407 #2020032440000015
Tuesday, 24 Maret 2020 13 WO164696 #2020032440000024
Tuesday, 24 Maret 2020 13 WO164413 #2020032440000033
Tuesday, 24 Maret 2020 13 WO164410 #2020032440000042
Tuesday, 24 Maret 2020 13 WO164412 #2020032440000051
Tuesday, 24 Maret 2020 13 WO164727, WO164#2020032440000061
Tuesday, 24 Maret 2020 13 WO164731 #2020032440000079
Tuesday, 24 Maret 2020 13 WO164741 #2020032440000088
Tuesday, 24 Maret 2020 13 #2020032440000097
Tuesday, 24 Maret 2020 13 WO164743 #2020032440000104
Tuesday, 24 Maret 2020 13 WO164827 #2020032440000113
Tuesday, 24 Maret 2020 13 WO164747 #2020032440000122
Tuesday, 24 Maret 2020 13 WO164745 #2020032440000131
Tuesday, 24 Maret 2020 13 WO164832 #2020032440000141
Tuesday, 24 Maret 2020 13 WO161176 #2020032440000159
Tuesday, 24 Maret 2020 13 WO164752 #2020032540000013
Tuesday, 24 Maret 2020 13 WO164838 #2020032540000022
Tuesday, 24 Maret 2020 13 WO164839 #2020032540000031
Tuesday, 24 Maret 2020 13 WO164753, WO164#2020032540000041
Tuesday, 24 Maret 2020 13 WO164755 #2020032540000041
Tuesday, 24 Maret 2020 13 WO161178 #2020032540000059
Tuesday, 24 Maret 2020 13 WO164758 #2020032540000068
Tuesday, 24 Maret 2020 13 WO164757 #2020032540000077
Tuesday, 24 Maret 2020 13 WO164761 #2020032540000086
Wednesday, 25 Maret 2020 13 WO164840 #2020032540000095
Wednesday, 25 Maret 2020 13 WO164772,
WO165025 #2020032540000102
Wednesday, 25 Maret 2020 13 WO164776 #2020032540000157
Wednesday, 25 Maret 2020 13 TT35352071 #2020032540000166
Wednesday, 25 Maret 2020 13 TT35350693 #2020032540000175
Wednesday, 25 Maret 2020 13 TT35363588 #2020032540000184
Wednesday, 25 Maret 2020 13 WO164778 #2020032540000193
Wednesday, 25 Maret 2020 13 WO165031 #2020032540000201
Wednesday, 25 Maret 2020 13 WO165035 #2020032540000219
Wednesday, 25 Maret 2020 13 WO164783 #2020032540000228
Wednesday, 25 Maret 2020 13 WO164786 #2020032640000011
Wednesday, 25 Maret 2020 13 WO164793 #2020032640000021
Wednesday, 25 Maret 2020 13 WO165036 #2020032640000039
Wednesday, 25 Maret 2020 13 WO165038 #2020032640000048
Thursday, 26 Maret 2020 13 WO165041 #2020032640000057
Thursday, 26 Maret 2020 13 WO165052 #2020032640000066
Thursday, 26 Maret 2020 13 #2020032640000075
Thursday, 26 Maret 2020 13 WO164822 #2020032640000084
Thursday, 26 Maret 2020 13 WO164821 #2020032640000093
Thursday, 26 Maret 2020 13 WO164819 #2020032640000101
Thursday, 26 Maret 2020 13 WO165033 #2020032640000119
Thursday, 26 Maret 2020 13 WO165237 #2020032640000128
Thursday, 26 Maret 2020 13 TT35390451 #2020032640000137
Thursday, 26 Maret 2020 13 WO165072 #2020032740000019
Friday, 27 Maret 2020 13 #2020032740000028
Friday, 27 Maret 2020 13 WO164523 #2020032740000037
Friday, 27 Maret 2020 13 TT35399346 #2020032740000046
Friday, 27 Maret 2020 13 WO165253 #2020032740000055
Friday, 27 Maret 2020 13 WO165257 #2020032740000064
Friday, 27 Maret 2020 13 WO165258 #2020032740000073
Friday, 27 Maret 2020 13 #2020032740000082
Friday, 27 Maret 2020 13 WO165247 #2020032740000091
Friday, 27 Maret 2020 13 WO165242 #2020032740000108
Friday, 27 Maret 2020 13 WO165271 #2020032740000126
Friday, 27 Maret 2020 13 WO165279 #2020032740000135
Friday, 27 Maret 2020 13 #2020032740000144
Friday, 27 Maret 2020 13 WO165097 #2020032740000153
Friday, 27 Maret 2020 13 WO165098 #2020032740000162
Friday, 27 Maret 2020 13 WO165283 #2020032740000171
Friday, 27 Maret 2020 13 WO165285 #2020032740000181
Friday, 27 Maret 2020 13 WO161181 #2020032740000199
Friday, 27 Maret 2020 13 WO165099 #2020032740000206
Friday, 27 Maret 2020 13 WO165104 #2020032740000215
Saturday, 28 Maret 2020 13 WO165109 #2020032840000017
Saturday, 28 Maret 2020 13 WO165111 #2020032840000026
Saturday, 28 Maret 2020 13 WO165293 #2020032840000035
Saturday, 28 Maret 2020 13 TT35421302 #2020032840000044
Saturday, 28 Maret 2020 13 WO161183 #2020032840000053
Saturday, 28 Maret 2020 13 WO161182 #2020032840000062
Saturday, 28 Maret 2020 13 #2020032840000071
Saturday, 28 Maret 2020 13 #2020032840000081
Sunday, 29 Maret 2020 13 WO165304 #2020032940000015
Sunday, 29 Maret 2020 13 #2020032940000024
Sunday, 29 Maret 2020 13 WO165312 #2020032940000033
Sunday, 29 Maret 2020 13 WO165311
Sunday, 29 Maret 2020 13 #2020032940000042
Sunday, 29 Maret 2020 13 WO165320 #2020032940000061
Sunday, 29 Maret 2020 13 WO165321 #2020032940000079
Sunday, 29 Maret 2020 13 #2020032940000088
Sunday, 29 Maret 2020 13 WO165324 #2020033040000012
Monday, 30 Maret 2020 13 #2020033040000021
Monday, 30 Maret 2020 13 #2020033040000031
Monday, 30 Maret 2020 13 WO165443 #2020033040000049
Subject
[S3] [INTERNAL] [INTERMITTEN] SR# 2-358684665586 Request
PT. SANTOSA AGRINDO IDIA SAGRI Type Request
MET 190102 Category link Pelanggan Sant
RE: Pengecekan
Problem Handling S
[S2] [INTERNAL] [DOWN] SR# 2-358697613778 PT KONVERTA MITRA ABADI DLC IKP&P WIK-LMP 140107 [WO164666]ervice Problem
Problem HandlingService
[S3] [INTERNAL] [INTERMITTEN] SR#2-358696733188 SKYLINE SEMESTA DETH_MTX07735533_TJK_6825 RE: Problem
Problem Link Hiyoto Lampung
Problem Handling S ervice Problem
[S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR#2-358701226856, 2-358701226920][MERAH PUTIH TELEMATIKA][IIPT MPTEL MET 2000
Problem
[PL2] [INTERNAL] [Best Path IP] SR# 2-358702087408 & 2-358702087483 IIPT IM2 PTI-PTI Handling
150102 Service Problem
& INP_MTX07714319_JKP_880 INDOSAT
Problem HandlingService Problem
Optimasi route JKT-SRP-CN1 <> JKT-BGP-EN1 Problem HandlingService Problem
Link[S1]
RE: Prudential DIPV[DOWN]
[INTERNAL] P-L-A MM2
SR#161639 sempat terindikasi
2-358707695080 Flapping [WO164678]
ALIF INVESTAMA Problem Handling
TEKNOLOGI INDONESIA Service Problem
INIX_MTX08544022_PSN_680 RE: INIX Down
Problem HandlingService Problem
[PR3] [INTERNAL] [Flapping] SR# 2-358705637958 DETH_MTX07829688_TJK_7604 BT Problem HandlingService Problem
[S3] [WO164403] [INTERNAL] [LATENCY] SR# 2-358709526513 PT. SURI TANI PEMUKA Problem HandlingService Problem
[ES][INTERNAL][DOWN][SR#2-358710377458][PT BANK HSBC INDONESIA][DETH HSBProblem HandlingService Problem
[S3] [internal] [INTERMITTEN] SR# 2-358710019305 ASTON MANADO IDIA ASTON MND Problem HandlingService Problem
[S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-358709279393 PEND. ISLAM PAN Problem HandlingService Problem
RE: Reset Port KND-KLK-CN1 Port OAM BSC Problem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR# 2-358710019305 ASTON MANADO IDIA ASTOProblem HandlingService Problem
RE: [S3] [internal] [WO164696] [PACKET LOSS] SR# 2-358714016998 PT MORA TE Problem HandlingService Problem
RE: [S1] [OPEN] [DOWN] SR# 2-358713541690 PT. PGAS TELEKOMUNIKASI NUSANTAProblem HandlingService Problem
RE: [S3] [internal] [PACKET LOSS] SR# 2-358714304997 BALI TOWERINDO DETH_MTX07 Problem HandlingService Problem
RE: [S3] [WO164412] [internal] [INTERMITTEN] SR#2-358713541398 DETH_MTX02 Problem HandlingService Problem
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-358708384328] [DIPV B-I-I BDL 15070 Problem HandlingService Problem
RE: [PR3] [Internal] [INTERMITTEN] SR# 2-358729438714 PT. AT&T GLOBAL NET Problem HandlingService Problem
RE: [PL2] [INTERNAL] [PACKET LOSS] SR# 2-358729842988 HUTCHISON 3 INDONESIAProblem HandlingService Problem
RE: **URGENT** [NMPOL] [516-16-01-2020] 2-304221727693 | NTT For HONDA 7Problem HandlingService Problem
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-358729968193 INDOSAT MEGA MEDIAProblem HandlingService Problem
RE: [PL1] [INTERNAL] [DOWN] SR#2-358726576726 PERTAMINA RETAIL DIPVPN_M Problem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-358735590682 APLIKANUSA LINTASARTAProblem HandlingService Problem
RE: [ES][INTERNAL][DOWN][SR#2-358725403048][PT BANK HSBC INDONESIA][DETHProblem HandlingService Problem
RE: [S3] [INTERNAL] [LATENCY] SR#2-358736462576 PANCA DUTA UTAMA DETH_M Problem HandlingService Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-358738418046 MANDALA LINTAS NUSA IIPT M-L- Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR# 2-358715635178 PT KONVERTA MITRA ABADI DLCProblem HandlingService Problem
[ES][INTERNAL][DOWN][SR#2-358725403048][PT BANK HSBC INDONESIA][DETH HSBProblem HandlingService Problem
[ES] [INTERNAL] [INTERMITTENT] SR#2-358739852191 - 2-358739852329 || PT. SUM Problem HandlingService Problem
[EP] [INTERNAL] [INTERMITTENT] [SR#2-358726791228] [DETH_MTX07714076_KBJ_608 Problem HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-358730089139 TIKI JALUR NUGRAHA EKAKU Problem HandlingService Problem
[EP][INTERNAL][REDUCE BANDWIDTH][SR#2-358741593018 & 2-358741593046][DIPT Non Problem
B Handling
Create/Modify QoS
[S2] [INTERNAL] [DOWN] SR#2-358741593295 MITRA ABDI SOLUSI, PT DIPT MABDI PProblem Handling Network Change Impact
[S1] [INTERNAL] [DOWN] SR#2-358742500138 || INTERNET INI SAJA || [NUSANET-SUR Problem Handling
Network Change Impact
[PL1] [internal] [DOWN] SR# 2-358743027088 INDOSAT MEGA MEDIA DETH_MTX07714 Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-358746154358 SURI TANI PEMUKA IDIA SUTAN PDE Problem 1 HandlingService Problem
[S3] [INTERNAL] [INTERMITTEN] SR# 2-358746097107 VISIONET DATA INTERNASIONAL Problem HandlingService Problem
RE: [EP] [INTERNAL] [DOWN] [SR#2-358752578084] [DETH B-I-I ETR-GMC 150005] Problem HandlingService Problem
RE: ESCALATE TT35352071 IMPACT: Looping ## [ QINL UGLES 081 MDN-PLK 512K1873 Problem HandlingService Problem
RE: ESCALATE TT35350693 IMPACT: Unmanaged NE ## The Device is offline # Problem HandlingHardware Failure
RE: [Eskalasi Alarm] High Utilization PAL-CN2-X8/GigabitEthernet4/0/1 Problem
Backbone
Handling Congestion (Domestic Link)
RE: [PL1] [INTERNAL] [DOWN] SR# 2-358751398668 ... 2-358752577932 PRIMAC Problem Handling Service Problem
RE: [S1] [INTERNAL] [DOWN] SR# 2-358741718788 MEGA AKSES PERSADA DETH_MTX Problem HandlingService Problem
RE: [S1] [OPEN] [DOWN] [SR# 2-358767148082] [DETH_MTX00824627_PPU_6956] Problem HandlingService Problem
[S3] [internal] [IP ROUTING PROBLEM] SR# 2-358712276208 BENDAHARA PENGELUAR Problem HandlingService Problem
[S3] [internal] [REDUCED BANDWIDTH] SR#2-358760500740 , SR#2-358760500838 SU Problem HandlingService Problem
[PL2] [INTERNAL] [HIGH LATENCY] SR# 2-358767863006 INDOSAT MEGA MEDIA DETH Problem
I HandlingService Problem
[S2] [INTERNAL] [DOWN] SR#2-358577963562 DETH_MTX05374354_TGN_4752 PT. Problem PRI HandlingService Problem
[S3] [WO165038] [INTERNAL] [INTERMITTEN] SR# 2-358767074222 CID INP_MTX Problem HandlingService Problem
[S2] [OPEN] [DOWN] [SR#2-358773399329] [DETH P-GAS PDG-BTM 200011] [PT. Problem HandlingService Problem
[PL2] [INTERNAL] [HIGH LATENCY] SR#2-358786875703 INDOSAT MEGA MEDIA DETH Problem HandlingService Problem
mohon pengecekan service vlan 2503 dan 2504 pada metroE TSM-TRJ-EN1-SASR6 [1Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][WEB ACCESS PROB][SR#2-358784874908][UNIVER Problem HandlingService Problem
[P-ESCALATION][PL2][INTERNAL][ROUTE OPTIMIZATION][SR#2-358788644672 & SR Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][REDUCED BANDWIDTH][SR#2-358784563591 & SR#Problem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-358759244559 PRIMACOM INTERBUANA DIProblem HandlingService Problem
[S3] [intrenal] [WEB ACCES PROB] SR#2-358797253280 2-358797307504 INIX_ Problem HandlingService Problem
RE: ESCALATE TT35390451 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProblem HandlingService Problem
RE: [S3] [internal] [INTERMITTEN] SR# 2-358830859908 JALA LINTAS MEDIA DIA_M Problem HandlingService Problem
RE: checking VLAN 1616 Problem HandlingService Problem
RE: [S2] [INTERNAL] [DOWN] SR#2-358403882150 SAMPOERNA AGRO DETH SAGRO Problem HandlingService Problem
ESCALATE TT35399346 IMPACT: Looping ## AccessInterfaceFib#fib#sapReceivedProProblem HandlingService Problem
[S3] [WO165253] INTERNAL] [INTERMITTEN] SR#2-359180840748 PT. JALAWAVE CAKRA Problem HandlingService Problem
[S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359216928220 & 2-3592169282Problem HandlingService Problem
[EP][INTERMITTEN][INTERMITTEN] SR#2-359243103907 BANK MAYBANK INDONESIProblem HandlingService Problem
[Request Optimize Route]: Ericsson FAB 100Mbps: Alignment on IT SPOC Problem HandlingService Problem
[PL1] [INTERNAL] [DOWN] SR#2-359121205478 INDOSAT MEGA MEDIA DETH_MTX077143 Problem HandlingService Problem
[S3] [WO165242] [internal] [REDUCED BANDWIDTH] SR# 2-358830860838 PT AUTOProblem HandlingService Problem
[S3] [WO165271] [INTERNAL] [LATENCY] SR# 2-359315292903 BOMM AKSES DIA_ Problem HandlingService Problem
[S2] [OPEN] [DOWN] [SR#2-359385884806] [PT NETTOCYBER INDONESIA] [DETH N Problem HandlingService Problem
mohon pengecekan service vlan 3914 & 3939 Problem HandlingService Problem
WO165097 [PR2] [OPEN] [FLAPPING] SR# 2-359380050082 VODAFONE ENTERPRISE Problem GL HandlingService Problem
[PL1] [WO165098] [INTERNAL] [DOWN] SR# 2-359430803278 HUTCHISON 3 INDONESIA Problem HandlingService Problem
[S1] [INTERNAL] [DOWN] SR#2-359380427608 VISIONET DATA INTERNASIONAL DIPVProblem V HandlingService Problem
RE: [EP][INTERNAL][INTERMITTEN][SR#2-359494454718][DIPVPN_MTX07714205_BPP_50 Problem HandlingService Problem
RE: [PL2] [INTER][INTERMITTEN] SR# 2-359476966040 & 2-359476966264 CID IIPT HProblem HandlingService Problem
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-359417333598 - SR#2-359417334067 Problem HandlingService Problem
RE: [PR1] [BBIP] [WO165104][DOWN] SR# 2-358796283752 KDDI CORPORATION DProblem HandlingService Problem
RE: [S1] [WO165109] [INTERNAL] [DOWN] SR# 2-359621779914 - 2-359651719899 Problem HandlingService Problem
RE: [PL1] [INTERNAL] [DOWN] SR# 2-359727303535 PT SUPRA PRIMATAMA NUSANTARA Problem HandlingService Problem
RE: [INTERNAL][EP] [OPEN][SR#2-359903119608] [IIPT D-B-S PTI-GMC 150088] [PT BProblem HandlingService Problem
Problem HandlingService Problem
RE: ESCALATE TT35421302 IMPACT: High utilization ## PhysicalPort#Port 3/1/1#Thres
RE: [S3] [internal] [REQUEST] SR#2-359926646065 BUT. ENI MUARA BAKAU B.V. DNon Problem Handling
PTR Record Registration
RE: [Ext] [S3] [internal] [WEB ACCESS PROBLEM] SR#2-359982444413 PT. SCHLUMBProblem HandlingService Problem
RE: Add VSI LTE LPG Cluster 2 di ME LPG-SMPR-EN1 Service Migration
Non Problem Han
Reset Port KND-KLK-CN1 Port OAM BSC Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-360325358017 || PT. PGAS TELEKOMUNIKASI NUS Problem HandlingService Problem
Syslog MLG-ITN 22-29 Maret 2019 Non Problem Handling
Provide Information
[S3] [INTERNAL] [APPLICATION PROBLEM] SR#2-360594189773 CEMERLANGProblem HandlingService Problem
[PL2] [INTERNAL] [INTERMITTEN] SR#2-358784604313 PT APLIKANUSA LINTASARTNon Problem Handling Create/Modify QoS
Reroute Service Besar from Jakarta to Medan via ANC-P<>MDN-SGI from WAG SPM Problem Backbone
Handling
Congestion (Domestic Link)
[ES] [INTERNAL] [INTERMITTEN] [SR#2-360848859458] [PT. DIGITAL VISION NUSANTAR Problem HandlingService Problem
[S-ESCALATION][S3][INTERNAL][FLAPPING][SR# 2-360731483955][INP_MTX0820289Problem HandlingService Problem
Deactived port Metro Non ProblemDomestic
HandlingRouting Optimization
[ES] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-359292903530 UNIVERSITAS Problem HandlingService Problem
check service Under ME tamangriya status Down Problem HandlingService Problem
Info Packet Loss ke arah Palembang Problem HandlingService Problem
[S2] [INTERNAL] [DOWN] SR# 2-361061585968 PALAPA RING BARAT DETH_MTX02291 Problem HandlingService Problem
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/23/2020 8:09
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 3/23/2020 9:23
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 3/23/2020 10:25
intermittent NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 3/23/2020 14:01
web access problemNAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 3/23/2020 14:03
ping high latency VPN Service L2 Multipoint
WhatsappL2 Transport 400019 Proper Proper 3/23/2020 11:20
port flapping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400076 Proper Proper 3/23/2020 14:37
SDP down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/23/2020 17:23
intermittent ke 8.8.8VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/23/2020 17:31
intermittent ke CE roNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/23/2020 17:19
mac tidak detect disiVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/23/2020 17:36
intermittent ke 8.8.8NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 3/23/2020 18:08
web access problemNAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400064 Proper Proper 3/23/2020 18:28
request reset port VPN ServiceL3 VPN Email TO Kalisumapa 4000146 Proper Proper 3/23/2020 20:08
intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 3/23/2020 18:07
intermitten VPN Service
L2 MultipointEmail GSA 400028 Improper
Improper 3/24/2020 4:41
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 8:13
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 7:55
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 8:04
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 12:22
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 12:37
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 13:21
intermitten VPN Service
L2 MultipointEmail
Configuration Management
400028 Proper Proper 3/24/2020 13:14
intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 3/24/2020 13:25
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 13:56
intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 3/24/2020 15:45
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 14:49
intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 16:38
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/24/2020 18:22
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 19:48
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 19:30
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 19:36
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 19:56
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/24/2020 21:34
request lepas QoS utNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400031 Proper Proper 3/24/2020 22:06
BGP down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 3/24/2020 22:55
BGP down NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400072 Proper Proper 3/24/2020 22:41
tidak detect mac darVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/24/2020 22:32
SDP down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 1:46
intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS - Proper Proper 3/25/2020 6:24
SDP down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 8:03
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 3/25/2020 9:00
Unmanage Non Service
Non ServiceI-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 8:54
High Utilization Non Service
Non ServiceI-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper Proper 3/25/2020 10:54
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 11:31
intermittent VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 16:44
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/25/2020 17:29
ARP conflict NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
40005 Proper Proper 3/25/2020 21:09
intermittent dan higVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/25/2020 20:16
intermittent dan higVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice400047
IP/MPLS400028
Proper Proper 3/25/2020 20:30
mac-add pelanggan VPNti Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400047 Proper Proper 3/25/2020 21:44
web access problemNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400064 Proper Proper 3/25/2020 21:20
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/26/2020 2:31
Pindah path LSP VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 3/26/2020 12:04
Pengecekan sevice ceVPN Service
L2 MultipointEmail
TO West & Central Java
400049 Proper Proper 3/26/2020 14:46
Tidak bisa akses webNAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400070 Proper Proper 3/26/2020 14:55
Optimasi upsteam wNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 3/26/2020 14:50
High Latency NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/26/2020 14:22
Intermitten VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
40008 Proper Proper 3/26/2020 16:55
Optimasi klikbca NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
40004 Proper Proper 3/26/2020 18:10
SAP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 3/26/2020 21:49
Intermittent NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 3/26/2020 21:55
SDP down VPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 3/27/2020 5:36
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 7:00
SAP down looping VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 3/27/2020 9:17
Intermittent NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/27/2020 10:13
Optimasi IP Web NAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
400064 Proper Proper 3/27/2020 11:19
Intermittent VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/27/2020 11:20
Optimasi IP Web NAP Service IDIA Email Configuration Management 40004 Proper Proper 3/27/2020 11:55
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 13:16
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 14:07
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 14:50
SDP down VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400073 Proper Proper 3/27/2020 16:00
Pengecekan sevice ceVPN Service
L2 Multipoint
I-NOC
Email FH Backoffice IP/MPLS
400049 Proper Proper 3/27/2020 16:05
SDP Reset VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000137 Proper Proper 3/27/2020 18:04
Intermitten VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/27/2020 17:55
Migrasi service VPN ServiceL3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 3/27/2020 17:59
Intermitten VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/27/2020 19:47
Intermitten NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 20:33
Intermitten NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/27/2020 19:41
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/27/2020 21:50
Service Down NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000182 Proper Proper 3/28/2020 1:46
Service Down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/28/2020 5:07
Service Down VPN ServiceL2 MultHPSM GSA 400028 Proper Proper 3/28/2020 10:08
High Utilization I-NOC FH Backoffice IP/MPLS
Non ServiceNon SeHPSM 4000155 Proper Proper 3/28/2020 13:44
Edit PTR I-NOC FH Backoffice IP/MPLS
Non ServiceNon SeHPSM Proper Proper 3/28/2020 14:52
[WEB ACCESS PROB NAP Servic INP I-NOC FH Backoffice IP/MPLS
HPSM 40004 Proper Proper 3/28/2020 14:31
Migrasi service VPN ServiceL2 MultEmail TO Sumatera 400073 Proper Proper 3/28/2020 16:07
Reset SAP VPN Service
L2 MultipointEmail TO Kalisumapa 400015 Proper Proper 3/28/2020 20:26
Service Down VPN Service
L2 Point to Point
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper 3/29/2020 2:43
Collect Syslog Non Service
Non Service
WhatsappIP SPM L2 Indosat4000186 Proper Proper 3/29/2020 9:32
Application ProblemNAP Service INP HPSM I-NOC Backoffice IP/MPLS40004 Proper Proper 3/29/2020 11:41
intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
4000171 Proper Proper 3/29/2020 9:55
High Utilization VPN Service
L2 Multipoint
WhatsappIP SPM L2 Indosat 400028 Proper Proper 3/29/2020 11:39
intermitten VPN Service
L2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper 3/29/2020 6:47
Load Balancing Lag NAP Service INP HPSM I-NOC Backoffice IP/MPLS
4000155 Proper Proper 3/29/2020 20:06
Deactivate Port Non Service
Non ServiceEI-NOC
mail Backoffice IP/MPLS4000161 Proper Proper 3/29/2020 19:46
Optimasi IP Web NAP Service INIX HPSM
I-NOC Backoffice IP/MPLS
400064 Proper Proper 3/29/2020 23:48
Pengecekan sevice ceVPN Service
L2 MultipointEmail
TO East Java & Bali Nusra
400095 Proper Proper 3/30/2020 4:20
Pengecekan sevice ceVPN ServiceL3 VPN Email TO Sumatera 40008 Proper Proper 3/30/2020 4:47
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper 3/30/2020 5:42
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
3/23/2020 8:18 0:09 9 No No Rianto Closed reroute from LSP to LDP PT. SANTOSA AGRINDO
3/23/2020 10:09 0:46 46 No No AndrewClosed create new path disisi JK PT KONVERTA MITRA ABADI
3/23/2020 12:05 1:39 99 No No AndrewClosed create new path SKYLINE SEMESTA
3/23/2020 16:41 2:40 160 No No AndrewClosed create new path MERAH PUTIH TELEMATIKA
3/23/2020 14:21 0:18 18 No No AndrewClosed reroute via STIX INDOSAT MEGA MEDIA
3/23/2020 12:56 1:36 96 No No AndrewClosed create new path disisi JKT-SRP-CN1
3/23/2020 15:45 1:08 68 No No AndrewClosed dari log port terpantau f Prudential
3/23/2020 17:54 0:31 31 No No Rianto Closed reroute to LDP ALIF INVESTAMA TEKNOLOGI INDONE
3/23/2020 19:12 1:41 101 No No AndrewClosed ketika dicek ping sudah BT COMMUNICATIONS INDONESIA
3/23/2020 18:40 1:21 81 No No AndrewClosed create lsp PT. SURI TANI PEMUKA
3/23/2020 19:36 2:00 120 No No AndrewClosed tidak learn mac add dari PT BANK HSBC INDONESIA
3/23/2020 20:05 1:57 117 No No Ermy Closed ketika dicek ping sudah ASTON MANADO
3/23/2020 19:55 1:27 87 No No MaulanClosed reroute via Telin PEND. ISLAM PANDANARAN SEMARAN
3/23/2020 20:11 0:03 3 No No Ermy Closed reset port
3/23/2020 20:05 1:58 118 No No Ermy Closed segmentasi ASTON MANAD
3/24/2020 5:18 0:37 37 No No Ermy Closed change lsp to ldp PT MORA TELEMATIKA INDONESIA
3/24/2020 8:31 0:18 18 No No AndrewClosed ping service normal dua sPT. PGAS TELEKOMUNIKASI NUSANTA
3/24/2020 8:55 1:00 60 No No Pahlevi Closed optimasi service tersebutBALI TOWERINDO
3/24/2020 8:56 0:52 52 No No AndrewClosed Create lsp path baru, pin PT UNION ROUTELINK COMMUNICAT
3/24/2020 12:42 0:20 20 No No Pahlevi Closed Create service LPG-BJY s BANK MAYBANK INDONESIA TBK
3/24/2020 12:59 0:22 22 No No AndrewClosed kami optimasi menggunakPT. AT&T GLOBAL NETWORK SERVICE
3/24/2020 13:31 0:10 10 No No AndrewClosed optimasi menggunakan lsHUTCHISON 3 INDONESIA
3/24/2020 13:37 0:23 23 No No AndrewClosed ping terpantau normal daNTT For HONDA
3/24/2020 13:55 0:30 30 No No AndrewClosed optimasi /28 pelanggan diINDOSAT MEGA MEDIA
3/24/2020 14:23 0:26 26 No No Pahlevi Closed create service disisi pela PERTAMINA RETAIL
3/24/2020 16:00 0:15 15 No No Pahlevi Closed Kami cek terdapat jalur APLIKANUSA LINTASARTA
3/24/2020 16:04 1:15 75 No No AndrewClosed optimasi dengan membuat PT BANK HSBC INDONESIA
3/24/2020 18:41 2:03 123 No No Pahlevi Closed Create LSP Via Router P PANCA DUTA UTAMA
3/24/2020 18:42 0:20 20 No No AndrewClosed optimasi menggunakan ldp MANDALA LINTAS NUSA
3/24/2020 20:06 0:18 18 No No Rianto Closed reroute via LDP PT KONVERTA MITRA ABADI
3/24/2020 20:28 0:58 58 No No MaulanClosed reroute via LDP PT BANK HSBC INDONESIA
3/24/2020 21:51 2:15 135 No No Rianto Closed sudah create lsp 2 sisi ta PT. SUMBER ALFARIA TRIJAYA
3/24/2020 22:23 2:27 147 No No MaulanClosed add peer sdp vpls kearahBTPN KCP KABANJAHE
3/24/2020 22:16 0:42 42 No No Rianto Closed tidak bisa di optimasi karTIKI JALUR NUGRAHA EKAKURIR
3/24/2020 22:21 0:15 15 No No MaulanClosed hapus config QoS untuk BANK NEGARA INDONESIA (PERSERO)
3/24/2020 22:56 0:01 1 No No Rianto Closed Impact kegiatan tim OM iMITRA ABDI SOLUSI, PT
3/24/2020 22:46 0:05 5 No No Rianto Closed Impact kegiatan tim OM iINTERNET INI SAJA
3/24/2020 22:36 0:04 4 No No MaulanClosed tidak learn mac add dari INDOSAT MEGA MEDIA link Cinemax G
3/25/2020 1:55 0:09 9 No No Rianto Closed reroute via LDP SURI TANI PEMUKA
3/25/2020 7:35 1:10 70 No Berdasarkan pengecekan kami pingDATA
No MaulanClosed pengecekan tidak bisa di VISIONET dari bash terpantau alive.
INTERNASIONAL
3/25/2020 9:07 1:04 64 No Sedangkan untuk akses via cyberark secureCRT
No Pahlevi Closed Setelah kami lakukan penBANK MAYBANK INDONESIA maupunTBKcybera
Kami coba akses menggunakan user privilege (sakti) huawei ba
3/25/2020 9:24 0:24 24 No No Pahlevi Closed reset SAP tersebut.
Kemungkinan belumSap tersebut terpantau
didaftarkan UP cyberark.
ke tacacs atau
3/25/2020 9:36 0:42 42 No No Dany Closed
3/25/2020 12:08 1:14 74 No No Dany Closed Berdasarkan pengecekan kami saat ini link terpantau DOWN
3/25/2020 12:41 1:10 70 No No Dany Closed Optimasi
LSP kan dari sisipergi
Path GCT2dari
da JKT-CYB
PRIMACOM INTERBUANA
ke MDN-SGI, Ping dan latency
3/25/2020 17:59 1:15 75 No No Pahlevi Closed Untuk path pulang dari MDN-SGI,
PT. Megasebelumnya
Akses Persada
sudah kamu bua
3/25/2020 19:13 1:44 104 No No AndrewClosed sdp terpantau up, no actiINDOSAT MEGA MEDIA
3/25/2020 23:12 2:03 123 No No AndrewClosed entry new mac-add yang BENDAHARA PENGELUARAN ANGGAR
3/25/2020 22:21 2:05 125 No No AndrewClosed create new path hasilnyaSUMATERA
p MULTIMEDIA SOLUSI
3/25/2020 22:43 2:13 133 No No AndrewClosed create service transit di INDOSAT MEGA MEDIA
3/25/2020 22:36 0:52 52 No No AndrewClosed migrasi service TCP-CN1, PT. PRIMA VISTA SOLUSI
3/26/2020 0:02 2:42 162 No No AndrewClosed reroute via STIX-7473 PT. CEMERLANG MULTIMEDIA
3/26/2020 2:57 0:26 26 No No AndrewClosed create new path PT. PGAS TELEKOMUNIKASI NUSANTA
3/26/2020 12:12 0:08 8 No No Fardan Closed pindahkan path sesuai reINDOSAT MEGA MEDIA
3/26/2020 14:56 0:10 10 No No Dany Closed Pengcekan sap dan sdp normal
3/26/2020 15:21 0:25 25 No Yes Fardan Closed Pengecekan normal, namu UNIVERSITAS
3/26/2020 15:37 0:47 47 No No Fardan Closed pindahkan sesuai request,INDOSAT MEGA MEDIA
3/26/2020 15:46 1:24 84 No No Dany Closed Optimasi LSP OK SUMATERA MULTIMEDIA SOLUSI
3/26/2020 17:24 0:29 29 No No Dany Closed Pengecekan ping dari ba PRIMACOM INTERBUANA
3/26/2020 18:34 0:24 24 No No Fardan Closed Advertise prefix pelanggaCENTRIN ONLINE PRIMA
3/26/2020 22:23 0:34 34 No No Pahlevi Closed reset SAP tersebut. Sap tersebut terpantau UP
3/26/2020 22:34 0:39 39 No No AndrewClosed advertise ip /24 pelanggaJALA LINTAS MEDIA
3/27/2020 5:42 0:06 6 No No AndrewClosed sdp terpantau UP, no action
3/27/2020 7:24 0:24 24 No No Fardan P2C Create LSP disisi PCS-AN SAMPOERNA AGRO
3/27/2020 9:24 0:07 7 No No Akmal P2C SAP 1/1/2 terpantau Up, no action dari kami.
3/27/2020 10:37 0:24 24 No No Fardan P2C Optimasi LSP OK PT. JALAWAVE CAKRAWALA
3/27/2020 11:27 0:08 8 No No Fardan P2C Hasil trace pelanggan sudPT AUTOCOMP
3/27/2020 11:41 0:21 21 No No Akmal P2C Optimasi LSP OK BANK MAYBANK INDONESIA
3/27/2020 12:33 0:38 38 No No Akmal P2C Optimasi via RETN
3/27/2020 13:55 0:39 39 No No Akmal P2C Optimasi dengan LSP OK Cinemax Global Pasifik
3/27/2020 14:56 0:49 49 No No Fardan P2C Tidak dapat dioptimasi k PT AUTOCOMP SYSTEMS INDONESIA
3/27/2020 15:22 0:32 32 No No Akmal P2C Tidak dapat dioptimasi BOMMAKSES
3/27/2020 16:16 0:16 16 No No Fardan P2C SAP GigabitEthernet1/1 PT NETTOCYBER INDONESIA
3/27/2020 16:21 0:16 16 No No Fardan P2C SDP dan SAP terpantau normal
3/27/2020 18:20 0:16 16 No No Akmal P2C Sedang proses eskalasi VODAFONE ENTERPRISE GLOBAL LIMI
3/27/2020 18:42 0:47 47 No No Akmal P2C Optimasi dengan LSP OK HUTCHISON 3 INDONESIA
3/27/2020 18:52 0:53 53 No No Fardan P2C Create
create service
LSP Pathsesuai
baru req
dariVISIONET DATA
JKT ke BPP. SaatINTERNASIONAL
ini Ping terpantau no
3/27/2020 20:50 1:03 63 No No Pahlevi P2C PT BANK DBS INDONESIA
3/27/2020 21:23 0:50 50 No No Pahlevi P2C pindahkan
Telah kami LSP ke TelkomPT.
optimasi HUTCHISON 3 INDORE
create service SDP diLink tersebut
sisi KPI-CN4 via Telkom.
dan telah di Binding ke servic
3/27/2020 21:37 1:55 115 No No Pahlevi P2C Ping
SDP tersebut saat ini terpantau Oper UP BALIKPAPAN
terpantau normal danPT.SATNETCOM
Latency terpantau stabil
3/27/2020 22:02 0:12 12 No No Pahlevi P2C KDDI CORPORATION
3/28/2020 3:05 1:19 79 No Yes Pahlevi P2C Eskalasi ke Pak Alac PT. TIGADAYA
3/28/2020 6:06 0:59 59 No No Pahlevi P2C Setelah kami lakukan pe PT SUPRA PRIMATAMA NUSANTARA
3/28/2020 11:29 1:21 81 No No Akmal P2C add ldp under sdp, gct2-ePT BANK DBS INDONESIA
3/28/2020 14:02 0:18 18 No No Akmal P2C cek trafik sudah tidak high utilization
3/28/2020 15:01 0:09 9 No yes Akmal P2C Edit PTR Record BUT. ENI MUA
3/28/2020 16:00 1:29 89 No No Akmal P2C optimasi via, ntt, telin, s PT. SCHLUMBERGER GEOPHYSICS NUS
3/28/2020 17:18 1:11 71 No No Deden P2C migrasi service selular lampung
3/28/2020 20:33 0:06 6 No No Fardan P2C Reset SAP OK
3/29/2020 2:53 0:10 10 No No Fardan Closed menambahkan configurasi PT. PGAS TELEKOMUNIKASI NUSANTA
3/29/2020 9:44 0:12 12 No No MaulanClosed collect syslog 1 week ago
3/29/2020 11:48 0:07 7 No No Maulan P2C rerote via TATA CEMERLANG MULTIMEDIA BANDUNG
3/29/2020 10:16 0:21 21 No No Deden P2C upgrade qos level 5 PT APLIKANUSA LINTASARTA
3/29/2020 12:47 1:07 67 No No Maulan p2c reroute service besar to ANC-P<>MDN-SGI, impact medan fo cu
3/29/2020 6:57 0:10 10 No No Maulan P2C creat new path PT. DIGITAL VISION NUSANTARA
3/29/2020 20:22 0:16 16 No No Fardan P2C ubah load balancing algorPT. ALIANSI TEKNOLOGI INDONESIA
3/29/2020 20:42 0:56 56 No No Akmal P2C Deactivate port PALU >< MAKASSAR dna PALU >< MANADO via
3/30/2020 0:24 0:36 36 No No Fardan P2C IP source dan IP destinat UNDIP
3/30/2020 4:59 0:39 39 No No Akmal P2C cek sample service di BLI-TNG-EN1 normal
3/30/2020 5:32 0:45 45 No No Akmal P2C cek ping saat ini link terpantau normal
3/30/2020 6:03 0:21 21 No No Akmal P2C Optimasi dengan LSP di PALAPA RING BARAT
Special Note
. SANTOSA AGRINDO
KONVERTA MITRA ABADI
YLINE SEMESTA
ERAH PUTIH TELEMATIKA
DOSAT MEGA MEDIA
IF INVESTAMA TEKNOLOGI INDONESIA
COMMUNICATIONS INDONESIA
. SURI TANI PEMUKA
BANK HSBC INDONESIA
TON MANADO
ND. ISLAM PANDANARAN SEMARANG
Improper karena email bukan dari BBIP
MORA TELEMATIKA INDONESIA
. PGAS TELEKOMUNIKASI NUSANTARA
LI TOWERINDO
UNION ROUTELINK COMMUNICATION
NK MAYBANK INDONESIA TBK
. AT&T GLOBAL NETWORK SERVICES INDONESIA
UTCHISON 3 INDONESIA
T For HONDA
DOSAT MEGA MEDIA
RTAMINA RETAIL
LIKANUSA LINTASARTA
BANK HSBC INDONESIA
NCA DUTA UTAMA
ANDALA LINTAS NUSA
KONVERTA MITRA ABADI
BANK HSBC INDONESIA
. SUMBER ALFARIA TRIJAYA
PN KCP KABANJAHE
KI JALUR NUGRAHA EKAKURIR
NK NEGARA INDONESIA (PERSERO) TBK (BNI)
TRA ABDI SOLUSI, PT
TERNET INI SAJA
DOSAT MEGA MEDIA link Cinemax Global Pasifik - Borneo City Kotawaringin
RI TANI PEMUKA
mi pingDATA
SIONET dari bash terpantau alive.
INTERNASIONAL
cyberark secureCRT
NK MAYBANK INDONESIA maupun cyberark web selalu ditolak.
TBK
kan user privilege (sakti) huawei baru bisa diakses.
ebut terpantau
arkan UP cyberark.
ke tacacs atau
mi saat ini link terpantau DOWN
IMACOM INTERBUANA
. Mega Akses Persada
DOSAT MEGA MEDIA
NDAHARA PENGELUARAN ANGGARAN LKPP
MATERA MULTIMEDIA SOLUSI
DOSAT MEGA MEDIA
. PRIMA VISTA SOLUSI
. CEMERLANG MULTIMEDIA
. PGAS TELEKOMUNIKASI NUSANTARA
DOSAT MEGA MEDIA
Eskalasi ke Pak Alac
DOSAT MEGA MEDIA
MATERA MULTIMEDIA SOLUSI
IMACOM INTERBUANA
NTRIN ONLINE PRIMA
ebut terpantau UP
LA LINTAS MEDIA
MPOERNA AGRO
action dari kami.
. JALAWAVE CAKRAWALA
Eskalasi ke Pak Alac
NK MAYBANK INDONESIA
nemax Global Pasifik
AUTOCOMP SYSTEMS INDONESIA
NETTOCYBER INDONESIA
ODAFONE ENTERPRISE GLOBAL LIMITED
UTCHISON 3 INDONESIA
SIONET DATA INTERNASIONAL
BANK DBS INDONESIA
. HUTCHISON 3 INDORE
.SATNETCOM BALIKPAPAN
DI CORPORATION
Eskalasi ke Pak Alac
SUPRA PRIMATAMA NUSANTARA
BANK DBS INDONESIA
Eskalasi ke Pak Alac
. SCHLUMBERGER GEOPHYSICS NUSANTARA
. PGAS TELEKOMUNIKASI NUSANTARA
MERLANG MULTIMEDIA BANDUNG
APLIKANUSA LINTASARTA
C-P<>MDN-SGI, impact medan fo cut
. DIGITAL VISION NUSANTARA
. ALIANSI TEKNOLOGI INDONESIA
AKASSAR dna PALU >< MANADO via Telkom
NG-EN1 normal
LAPA RING BARAT
Date WeekWO /Ticket ID OTRS ID
Tuesday, 17 Maret 2020 12 WO163655 #2020031740000172
Wednesday, 18 Maret 2020 12 WO164231 #2020031840000054
Thursday, 19 Maret 2020 12 WO164455 #2020031940000052
Thursday, 19 Maret 2020 12 WO164479 #2020031940000169
Friday, 20 Maret 2020 12 #2020032040000059
Subject Request Type Request Category
RE: [S3] [WO163655] [INTERNAL] [REQUEST] SR# 2-358548656049 BUT. ENI MUARA Non Problem Handling
PTR Record Registration
[S3] [WO164231] [INTERNAL] [WEB ACCESS PROB] SR# 2-358559858590 ARGON DATA Problem HandlingService Problem
RE: [EP] [INTERNAL] [REQUEAST WHITELIST] [WO164455] [BANK MANDIRI(PERSERO)Problem HandlingService Problem
[S3] [internal] [REQ DNS] SR#2-358594915285 2-358594915349 IIPT U-P-N SBY 190 Problem HandlingService Problem
RE: Pengecekan BLI-JBR-AN1 Problem Handling
Hardware Failure
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
REQUEST NAP Service IDIA I-NOC
HPSM FH Backoffice IP/MPLS
4000127 Proper Proper 3/17/2020 18:19
Optimasi IP Web NAP Service INIX I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 3/18/2020 9:43
Whitelist IP NAP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS Proper Proper 3/19/2020 9:03
Whitelist IP NAP Service INP I-NOCHPSM FH Backoffice IP/MPLS Proper Proper 3/19/2020 15:11
Unmanage Non Service
Non ServiceI-NOC
Email FH Backoffice IP/MPLS
400097 Proper Proper 3/20/2020 6:28
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
3/17/2020 18:22 0:03 3 No Yes Pahlevi Closed Eskalasi ke L2 Indosat BUT. ENI MUAR
3/18/2020 11:03 1:20 80 No Yes Dany Closed Propose optimasi via telkARGON DATA
3/19/2020 9:29 0:26 26 No Yes Akmal P2C Eskalasi ke Pak Alac BANK MANDIRI
3/19/2020 15:16 0:05 5 No Yes Fardan P2C Eskalasi ke Pak Alac APLIKANUSA LI
3/20/2020 6:57 0:29 29 No Yes Pahlevi P2C Berdasarkan hasil pengecekan kami, IP
Special Note
Eskalasi ke Pak Alac
Eskalasi ke Pak Alac
Eskalasi ke Pak Alac
Eskalasi ke Pak Alac
Eskalasi ke Pak Sugi & Pak Bony
Date WeekWO /Ticket ID OTRS ID
Monday, 9 Maret 2020 11 WO161516 #2020030940000026
Subject Request Type Request Category
RE: [ES] [INTERNAL] [APLICATION PROBLEM] 2-356682995288 PT PRUDENTIAL LIFE Problem HandlingService Problem
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
APLICATION PROBLENAP Service IDIA I-NOC HPSM FH Backoffice IP/MPLS
4000183 Proper Proper 3/9/2020 10:45
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
3/9/2020 10:52 0:07 7 No Yes Dany P2C Untuk IP wan dan lan /24PT PRUDENTIAL
Special Note
Eskalasi ke Pak Alac
Date WeekWO /Ticket ID OTRS ID
Subject Request Type Request Category
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date Response Time Resolution (Menit)
Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
Special Note
Date WeekWO /Ticket ID OTRS ID
Saturday, 29 Februari 2020 9 #2020022940000142
Subject Request Type Request Category
RE: Latency issue / CSR03290220152950 Problem HandlingService Problem
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received Via Requestor KB Segmentation
Escalation Received Date
Latency Non Service Non ServiceEmail Others 40004 Proper Proper 2/29/2020 15:28
There is only one peering to TATA Los-Angeles [1].
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status We optimized
NoteIP destination
External Customer
156.222.202.183 from RETN to TA
2/29/2020 16:32 1:04 64 No No Bagus Closed
TATA Los-Angeles [1].
Specialfrom
n 156.222.202.183 NoteRETN to TATA [2].
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 17 Februari 2020 8 WO158198 #2020021740000021 RE: [PL1] [INTERNAL] [DOWN] SR# 2-352
Monday, 17 Februari 2020 8 WO158562 #2020021740000031 RE: [ES] [INTERNAL] [INTERMITTEN] [S
Monday, 17 Februari 2020 8 WO158563 #2020021740000049 RE: [S3] [INTERNAL] [WEB ACCESS PROBLEM
Monday, 17 Februari 2020 8 WO158574 #2020021740000058 RE: [S3] [internal] [INTERMITTEN] SR#2-3
Monday, 17 Februari 2020 8 WO158214 #2020021740000067 RE: [S3] [WO158214] [internal] [REQ DNS]
Monday, 17 Februari 2020 8 WO158569 #2020021740000076 RE: [EP] [UPDATE] [SR#2-351766660943]
Monday, 17 Februari 2020 8 WO158575 #2020021740000085 RE: [S3] [internal] [INTERMITTEN] SR#2-
Monday, 17 Februari 2020 8 WO158580 #2020021740000094 RE: [PR2] [Internal] [INTERMITTEN ] SR#2-
Monday, 17 Februari 2020 8 WO158216 #2020021740000101 RE: [S3] [WO158216] [internal] [INTERMIT
Monday, 17 Februari 2020 8 TT34274728 #2020021740000111 RE: ESCALATE TT34274728 IMPACT: Loopi
Monday, 17 Februari 2020 8 WO158221 #2020021740000129 RE: [S3] [internal] [Reduce Bandwidth]
Monday, 17 Februari 2020 8 WO158594 #2020021740000138 RE: JKT_RWR_AN1_SRA8 --> Cek dan ts vla
Monday, 17 Februari 2020 8 WO158596 #2020021740000147 RE: [S3] [internal] [INTERMITTEN] SR#2-
TT34274723
Monday, 17 Februari 2020 8 TT34269259
TT34274731 #2020021740000156 RE: ESCALATE TT34269259 IMPACT: High util
Monday, 17 Februari 2020 8 TT34274722 #2020021740000165 RE: ESCALATE TT34274723 IMPACT: Looping
Monday, 17 Februari 2020 8 #2020021740000174 RE: [Eskalasi] JKT-PRA-EN1-SASR6 Cannot
Monday, 17 Februari 2020 8 WO158639 #2020021740000183 RE: [S1] [Internal] [DOWN] SR#2-3524586
Monday, 17 Februari 2020 8 #2020021740000192 RE: Pengecekan ME JKT-CKG
Monday, 17 Februari 2020 8 WO158638 #2020021740000209 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-
Monday, 17 Februari 2020 8 WO158599 #2020021740000218 RE: [EP] [INTERNAL] [INTERMITTENT] [S
Monday, 17 Februari 2020 8 WO158600 #2020021740000227 Re: [EP] [INTERNAL] [INTERMITTENT] [SR
Monday, 17 Februari 2020 8 WO158645 #2020021740000236 RE: [S3] [WO158645] [INTERNAL] [WEB ACC
Tuesday, 18 Februari 2020 8 WO158608 #2020021840000011 RE: [PL2] [WO158608] [INTERNAL] [WEB ACC
Tuesday, 18 Februari 2020 8 WO158647 #2020021840000029 RE: [S3] [INTERNAL] [WEB ACCESS PROB]
Tuesday, 18 Februari 2020 8 WO158617 #2020021840000038 RE: [S1] [INTERNAL] [DOWN] SR#2-3524823
Tuesday, 18 Februari 2020 8 WO158649 #2020021840000047 RE: [ES][INTERNAL][INTTERMITTENT][SR#2
Tuesday, 18 Februari 2020 8 WO158613 #2020021840000056 RE: [S3] [INTERNAL] [Website Access Pr
Tuesday, 18 Februari 2020 8 WO158616 #2020021840000065 RE: [S2] [INTERNAL] [DOWN] SR#2-3524
Tuesday, 18 Februari 2020 8 WO158650 #2020021840000074 RE: [S3] [INTERNAL] [REQUEST] SR#2-35
Tuesday, 18 Februari 2020 8 WO158621 #2020021840000083 RE: [S3] [INTERNAL] [LATENCY] SR# 2-3
Tuesday, 18 Februari 2020 8 WO158624 #2020021840000092 RE: [S3] [INTERNAL] [LATENCY] SR#2-352
Tuesday, 18 Februari 2020 8 #2020021840000109 Request Reset Vlan by Pak Bippos Pbr Isat
Tuesday, 18 Februari 2020 8 WO158826 #2020021840000118 Re: [S1] [INTERNAL] [DOWN] SR#2-352486
Tuesday, 18 Februari 2020 8 WO158831 #2020021840000127 RE: SAT Koneksi 2DI2 DOWN (WO158831)
Tuesday, 18 Februari 2020 8 WO158656 #2020021840000136 Re: [S3] [INTERNAL] [REDUCE BANWIDTH]
Tuesday, 18 Februari 2020 8 WO158663 #2020021840000145 RE: [S3] [INTERNAL] [Allow Mac Addres
Tuesday, 18 Februari 2020 8 TT34307546 #2020021840000154 RE: Looping
Tuesday, 18 Februari 2020 8 #2020021840000163 RE: Help: Check service VLAN 2212&2412
Tuesday, 18 Februari 2020 8 WO158842 #2020021840000172 RE: [S3] [INTERNAL] [HIGH ERROR] SR# 2-
Wednesday, 19 Februari 2020 8 WO158670 #2020021940000018 RE: [PR2] [BBIP] [REQUEST] SR# 2-35249
Wednesday, 19 Februari 2020 8 WO158676 #2020021940000027 RE: [S3] [INTERNAL] [FLAPPING] SR# 2-
Wednesday, 19 Februari 2020 8 WO158682 #2020021940000036 Re: [S3] [INTERNAL] [IP ACCESS PROBLEM
Wednesday, 19 Februari 2020 8 WO158684 #2020021940000045 RE: [S3] [WO158684] [INTERNAL] [WEB AC
Wednesday, 19 Februari 2020 8 WO158686 #2020021940000054 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#
Wednesday, 19 Februari 2020 8 WO158689 #2020021940000063 Re: [S1] [OPEN] [DOWN] [SR#2-35251219
Wednesday, 19 Februari 2020 8 WO158698 #2020022040000177 RE: [S3] [WO158698] [INTERNAL] [DNS] SR
Wednesday, 19 Februari 2020 8 WO158694 #2020021940000072 RE: [PR3] [Internal] [FLAPPING] SR# 2-3
Wednesday, 19 Februari 2020 8 WO158871 #2020021940000081 Re: [S3] [INTERNAL] [INTERMITTEN] SR#2-
Wednesday, 19 Februari 2020 8 WO158872 #2020021940000091 Re: [S3] [INTERNAL] [IP ACCES PROB] SR
Wednesday, 19 Februari 2020 8 WO158874 #2020021940000107 RE: [PL1] [OPEN] [DOWN] [SR#2-35251846
Wednesday, 19 Februari 2020 8 WO158704 #2020021940000116 Re: [EP] [INTERNAL] [INTERMITEN] [PT A
Wednesday, 19 Februari 2020 8 WO158876 #2020021940000125 RE: [S1] [WO158876] [INTERNAL] [DOWN]
Wednesday, 19 Februari 2020 8 WO158879 #2020021940000134 RE: [S3] [INTERNAL] [WEBSITE ACCESS
Wednesday, 19 Februari 2020 8 WO158888 #2020021940000152 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#
Wednesday, 19 Februari 2020 8 WO158887 #2020021940000161 Re: [S3] [INTERNAL] [INTERMITTEN] SR#2
Wednesday, 19 Februari 2020 8 WO158728 #2020022040000015 RE: [S3] [INTERNAL] [IP Problem] SR#2
Wednesday, 19 Februari 2020 8 WO158894 #2020022040000024 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2
Wednesday, 19 Februari 2020 8 WO158729 #2020022040000033 RE: [S3] [INTERNAL] [IP ACCESS PROBLEM
Wednesday, 19 Februari 2020 8 WO158444 #2020022040000042 RE: WO158725 [PR2] [PACKET DROP] SR#
Wednesday, 19 Februari 2020 8 WO158730 #2020022040000051 RE: [S3] [INTERNAL] [REDUCE BANDWIDTH
Wednesday, 19 Februari 2020 8 WO158896 #2020022040000061 RE: [S3] [INTERNAL] [WEB ACCESS PROB] S
Wednesday, 19 Februari 2020 8 WO158731 #2020022040000079 RE: [PR1] [BBIP] [REQUEST] [WO158731]
Wednesday, 19 Februari 2020 8 WO158898 #2020022040000088 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-3
Wednesday, 19 Februari 2020 8 WO158895 #2020022040000097 RE: [S3] [INTERNAL] [WEB ACCESS PROBL
Wednesday, 19 Februari 2020 8 #2020022040000104 RE: WO158733-03CBN070 RUMPIN, 03CBN
Wednesday, 19 Februari 2020 8 WO158899 #2020022040000113 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-
Wednesday, 19 Februari 2020 8 #2020022040000122 RE: cek VLAN metro-e BLI-KYB-EN1
Wednesday, 19 Februari 2020 8 WO158897 #2020022040000131 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2
Thursday, 20 Februari 2020 8 WO158720 #2020022040000159 RE: [PR3] [Internal] 2-352515078582 [FLAP
Thursday, 20 Februari 2020 8 WO158901 #2020022040000168 RE: WO158901 [PR2] [OPEN] [DOWN] SR#
Thursday, 20 Februari 2020 8 WO158915 #2020022040000195 Re: [EP] [INTERNAL] [DOWN] [SR#2-352538
Thursday, 20 Februari 2020 8 #2020022040000275 Add Graph Cacti link Palu-Gorontalo 10Gb
Thursday, 20 Februari 2020 8 WO158739 #2020022040000186 Re: [S3] [INTERNAL] [Application Proble
Thursday, 20 Februari 2020 8 WO159025 #2020022040000202 Problem JKT-RAD-AN1-ESS6 VLAN=2908
Thursday, 20 Februari 2020 8 WO158921 #2020022040000211 Re: [EP] [INTERNAL] [INTERMITTENT] [SR#
Thursday, 20 Februari 2020 8 WO158930 #2020022040000248 Re: [S2] [INTERNAL] [DOWN] SR# 2-3525
Thursday, 20 Februari 2020 8 WO158932 #2020022040000221 Re: [EP] [INTERNAL] [DOWN] [SR#2-352540
Thursday, 20 Februari 2020 8 WO158748 #2020022040000239 Re: [S3] [INTERNAL] [WEB ACCESS PROBLEM
Thursday, 20 Februari 2020 8 WO158944 #2020022040000257 Re: [S1] [INTERNAL] [DOWN] SR#2-35254
Thursday, 20 Februari 2020 8 #2020022040000266 Request Tuning Metric JBI-P >< PBR-AIR-C
Thursday, 20 Februari 2020 8 #2020022040000284 RE: Suspect Transport Problem site KAL
Thursday, 20 Februari 2020 8 WO158956 #2020022140000013 RE: [S3] [internal] [WEB ACCESS PROB] SR#
Thursday, 20 Februari 2020 8 WO158961 #2020022140000022 RE: [S3] [INTERNAL] [REDUCE BANDWIDT
Thursday, 20 Februari 2020 8 WO158963 #2020022140000031 RE: [S3] [internal] [LATENCY] SR# 2-352
Thursday, 20 Februari 2020 8 #2020022140000041 RE: Pengecekan Metro E JKT-BGP-EN1-SAR
Thursday, 20 Februari 2020 8 WO158774 #2020022140000059 RE: [S3] [INTERNAL] [REDUCE BANDWIDTH]
Thursday, 20 Februari 2020 8 WO158775 #2020022140000068 RE: [S3] [INTERNAL] [Website Access Pr
Thursday, 21 Februari 2020 8 WO158965 #2020022140000077 RE: [ES] [INTERNAL] [DOWN] [SR#2-3525491
Thursday, 21 Februari 2020 8 WO158778 #2020022140000086 RE: [S3] [INTERNAL] [Application Problem]
Thursday, 21 Februari 2020 8 WO158777 #2020022140000095 RE: [PR1] [BBIP] [WO158777] [DOWN] S
Thursday, 21 Februari 2020 8 #2020022140000102 Reset SAP at LPC-AN1 Req by Whatsapp Gru
Friday, 21 Februari 2020 8 WO158969 #2020022240000084 RE: [S3] [internal] [web access Proble
Friday, 21 Februari 2020 8 WO158789 #2020022240000093 RE: [S1] [INTERNAL] [DOWN] SR# 2-35256
Friday, 21 Februari 2020 8 WO158976 #2020022340000055 RE: [P-ESCALATION][PL2][INTERNAL][Re
Friday, 21 Februari 2020 8 TT34400568 #2020022240000101 RE: ESCALATE TT34400568 IMPACT: Looping
Friday, 21 Februari 2020 8 TT34400572 #2020022240000119 RE: ESCALATE TT34400572 IMPACT: Loopi
Friday, 21 Februari 2020 8 TT34400577 #2020022240000128 RE: ESCALATE TT34400577 IMPACT: Loopi
Friday, 21 Februari 2020 8 WO158244 #2020022240000137 RE: [S-ESCALATION][S3][INTERNAL][INTE
Friday, 21 Februari 2020 8 TT34401368 #2020022240000146 RE: ESCALATE TT34401368 IMPACT: Looping
Friday, 21 Februari 2020 8 WO158694 #2020022240000155 RE: [PR3] [Internal] [FLAPPING] SR# 2-3
Friday, 21 Februari 2020 8 WO158813 #2020022240000164 RE: [S2] [WO158813] [INTERNAL] [DOWN]
Friday, 21 Februari 2020 8 WO158982 #2020022240000173 RE: [S3] [INTERNAL] [Website Access Pr
Friday, 21 Februari 2020 8 WO159002 #2020022240000182 RE: [S1] [INTERNAL] [DOWN] SR# 2-35255
Friday, 21 Februari 2020 8 WO159228 #2020022240000011 RE: [ES] [INTERNAL] [Aplication Problem]
Friday, 21 Februari 2020 8 WO159003 #2020022240000021 RE: [S-ESCALATION][S3][INTERNAL][WEB
Friday, 21 Februari 2020 8 WO159231 #2020022240000039 RE: [S3] [WO159231] [INTERNAL] [WEB A
Friday, 21 Februari 2020 8 WO159234 #2020022240000048 Bls: [IPH] [INTERNAL] [I/O CALL] SR#2-
Friday, 21 Februari 2020 8 WO159006 #2020022240000057 RE: [S3] [WO159006] [INTERNAL] [INTER
Friday, 21 Februari 2020 8 WO159007 #2020022240000066 RE: [S-ESCALATION][S3][INTERNAL][WEB
Saturday, 22 Februari 2020 8 WO159008 #2020022240000075 RE: [S-ESCALATION][S3][INTERNAL][INTE
Saturday, 22 Februari 2020 8 TT34418096 #2020022240000191 RE: ESCALATE TT34418096 IMPACT: Loopi
Saturday, 22 Februari 2020 8 TT34414641 #2020022240000208 RE: ESCALATE TT34414641 IMPACT: Looping
Saturday, 22 Februari 2020 8 TT34377399 #2020022240000217 RE: ESCALATE TT34377399 IMPACT: Looping
Saturday, 22 Februari 2020 8 WO159012 #2020022240000226 RE: [PL2] [INTERNAL] [BEST PATH] SR#2-3
Saturday, 22 Februari 2020 8 WO159238 #2020022240000235 RE: [S1] [INTERNAL] [DOWN] SR#2-35259
Saturday, 22 Februari 2020 8 WO159020 #2020022240000244 RE: [S3] [INTERNAL] [HIGH LATENCY] S
Saturday, 22 Februari 2020 8 WO159425 #2020022340000037 RE: [S3] [WO159425] [INTERNAL] [LATENC
Saturday, 22 Februari 2020 8 WO159432 #2020022340000046 RE: [PR1] [CHRONIC] [INTERMITTEN] SR
Saturday, 22 Februari 2020 8 WO159426 #2020022340000028 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-
Sunday, 23 Februari 2020 8 TT34443467 #2020022340000010 RE: ESCALATE TT34443467 IMPACT: Loopi
Sunday, 23 Februari 2020 8 WO159439 #2020022340000064 RE: [WO159439] cek VLAN metro-e Huawei
Sunday, 23 Februari 2020 8 WO159242 #2020022340000073 RE: [ES] [INTERNAL] [DOWN] [SR# 2-35
Sunday, 23 Februari 2020 8 WO159442 #2020022440000017 RE: [S3] [INTERNAL] [APLIKASI PROBLEM
Sunday, 23 Februari 2020 8 TT34450559 #2020022440000026 RE: ESCALATE TT34450559 IMPACT: Looping
Sunday, 23 Februari 2020 8 WO159625 #2020022440000035 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2
Sunday, 23 Februari 2020 8 TT34451348 #2020022440000044 RE: ESCALATE TT34451348 IMPACT: High util
Sunday, 23 Februari 2020 8 #2020022440000053 RE: Problem Cacti IP http://124.195.19.24/
Sunday, 23 Februari 2020 8 WO160027 #2020022440000062 RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR#
Request Type Request
Optimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService ProblemTunnel DowNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400052 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper
Non Problem Handling Others Update DNSNon Service Non Service
I-NOC
HPSMFH Backoffice IP/MPLS Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemLooping VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem HandlingService ProblemReduce BanVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemSAP Down]VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemHigh UtilizaNon Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemSAP Down]VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem Handling
Hardware FailureCannot Admin Save Non Service I-NOC
FH Backoffice IP/MPLS
400050 Proper Proper
Problem HandlingService ProblemService Do VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemHigh LatencVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000132 Proper Proper
Problem HandlingService ProblemWEB ACCESNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper
Problem HandlingService ProblemWEB ACCESNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemWEB ACCESNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemReset BGP NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService ProblemChange leveVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000132 Proper Proper
Problem HandlingService ProblemWEB ACCESNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemLatency NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemLatency NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemProblem SelVPN Service
L2 Multipoint
WhatsappTO Sumatera 400073 Proper Proper
Problem HandlingService ProblemTunnel DowVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemAdd VSI PeeVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemOptimasi VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemAllow Mac VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400016 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem HandlingService ProblemLatency VPN Service L2 Multipoint
TO
East Java & Bali Nusra
4000149 Proper Proper
Problem HandlingService ProblemOptimasi VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Non Problem
Domestic
HandlingRouting Optimization
Request creNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
4000103 Proper Proper
Problem HandlingService Problemping high laNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper
Problem HandlingService Problemip tujuan tiNAP Service INIX I-NOCHPSMFH Backoffice IP/MPLS
4000110 Proper Proper
Non Problem Handling
Create/Modify QoSrequest upgVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400031 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Non Problem Handling
PTR Record Registration
request unbNAP Service IDIA HPSM GSA 4000127 Proper Proper
Problem HandlingService Problemlink flappinNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemintermittentVPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problemlink down NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper
Problem HandlingService Problemlink intern NAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problemrequest cleaVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
4000181 Proper Proper
Problem HandlingService ProblemintermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problemweb can't aNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
- Proper Proper
Problem HandlingService ProblemIP ProblemNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
- Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
HPSM GSA 400019 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemWeb AccessNAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problemrequest mem NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemLatency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemWeb AccessNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemReset SDP VPN ServiceL2 Multipoint
TO Jabodetabek400015 Proper Proper
Problem HandlingService ProblemLatency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemCek VLAN VPN Service L2 Multipoint
TO
East Java & Bali Nusra
400095 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problemcust ping keNAP Service IDIA HPSM GSA 400070 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Non Problem Handling
Cacti Update request aupNon Service Non Service
I-NOC
FH Backoffice IP/MPLS
400065 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemintermittenVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problemrequest resNAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService ProblemSDP down VPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400097 400095
Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemSDP down NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400028 400097
Proper Proper
Non Problem Handling
Traffic Load Sharerequest tuniNon Service
Non Service
Whatsapp L2 Transport 4000155 Proper Proper
Non Problem Handling
Create/Modify QoS upgrade bwNon Service
Non Service
Whatsapp L2 Transport 400031 Proper Proper
Problem HandlingService ProblemWEB ACCESNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemREDUCE BANAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemLatency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemReset SDP VPN ServiceL2 Multipoint
TO Jabodetabek400015 Proper Proper
Problem HandlingService ProblemREDUCE BANAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemWebsite AcNAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemWebsite AcNAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemApplicationNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemPort Down VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400092 Proper Proper
Problem HandlingService ProblemReset SAP VPN ServiceL2 Multipoint
TO Jabodetabek400015 Proper Proper
Problem HandlingService ProblemWebsite AcNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemService Do NAP Service IDIA I-NOCHPSMBackoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOCHPSMBackoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemReset SAP VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemReset SDP VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemReset SDP VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service INIX I-NOCHPSMBackoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemSAP Down VPN ServiceL3 VPN I-NOC HPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemintermittenVPN ServiceL3 VPN I-NOC
HPSMBackoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemSDP down VPN ServiceL3 VPN I-NOC HPSMBackoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemWebsite AcNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
4000182 Proper Proper
Problem HandlingService ProblemINIX Down NAP Service INIX I-NOC HPSMBackoffice IP/MPLS
400010 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problemweb can't aNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
4000183 Proper Proper
Problem HandlingService Problemweb can't aNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problemip local gw VPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
4000158 Proper Proper
Problem HandlingService Problemrequest pinVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problemweb can't aNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
4000183 Proper Proper
Problem HandlingService Problemrequest creNAP Service INP I-NOCHPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem Looping VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem Looping VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemSAP Down VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOC
HPSMBackoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemLSP Down VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemLSP Down VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400015 Proper Proper
Non Problem Handling
Create/Modify QoSintermittenVPN Service
L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
4000171 Proper Proper
Problem HandlingService ProblemintermittenNAP Service IDIA I-NOC
HPSMBackoffice IP/MPLS
4000183 Proper Proper
Problem HandlingService ProblemintermittenVPN Service
L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400039 Proper Proper
Problem HandlingService ProblemSDP down VPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemintermittenVPN Service
L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400097 Proper Proper
Problem HandlingService ProblemSDP down VPN ServiceL3 VPN I-NOCHPSMBackoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemAPLIKASI P NAP Service IDIA I-NOC
HPSMBackoffice IP/MPLS
4000182 Proper Proper
Problem HandlingService ProblemSAP Down VPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemINTERMITTNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
4000182 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High UtilizaNon Service
Non Service
I-NOC
HPSMBackoffice IP/MPLS
4000155 Proper Proper
Problem Handling Others Problem Cac Non Service
Non ServiceEmail GSA Improper
Improper
Problem HandlingService ProblemOptimasi I NAP Service IDIA I-NOC
HPSMBackoffice IP/MPLS
40004 Proper Proper
Received Date Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalate
Escalation
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note
2/17/2020 8:44 2/17/2020 9:05 0:21 21 No No Ermy Closed Hasil Cek untuk Far-end
2/17/2020 12:03 2/17/2020 14:03 2:00 120 No No Ermy Closed Creat Path
2/17/2020 12:09 2/17/2020 14:16 2:07 127 No No Akmal Closed Advertise to OIXP dan action dari Pak
2/17/2020 12:16 2/17/2020 14:18 2:02 122 No No Ermy Closed Memindahkan L3 dari KB
2/17/2020 13:19 2/17/2020 14:22 1:03 63 No No Akmal Closed Eskalasi ke Pak Alac
2/17/2020 13:50 2/17/2020 14:26 0:36 36 No No Akmal Closed Add mac-filter
2/17/2020 12:18 2/17/2020 14:38 2:20 140 No No Akmal Closed Change Path
2/17/2020 13:15 2/17/2020 14:35 1:20 80 No No Ermy Closed Reroute via NTT
2/17/2020 13:24 2/17/2020 15:31 2:07 127 No No Akmal Closed Impact link EQX-NAP do
2/17/2020 15:15 2/17/2020 15:28 0:13 13 No No Ermy Closed Reset Sap
2/17/2020 15:16 2/17/2020 16:08 0:52 52 No No Akmal Closed Reroute LSP
2/17/2020 16:09 2/17/2020 16:44 0:35 35 No No Ermy Closed Reset Sap
2/17/2020 16:41 2/17/2020 16:56 0:15 15 No No Ermy Closed Reroute via NTT
2/17/2020 10:59 2/17/2020 11:49 0:50 50 No No Akmal Closed Cek LSP Transit
2/17/2020 15:12 2/17/2020 16:17 1:05 65 No No Ermy Closed Reset Sap
2/17/2020 16:49 2/17/2020 17:18 0:29 29 No No Akmal Closed Cek Log dan Hardware]
reset SDP yang down,
2/17/2020 19:50 2/17/2020 20:00 0:10 10 No No Dany Closed setSaatMTU danaddres
ini mac sekarang sudah terpantau
terdetect untuk VLANU
2/17/2020 19:06 2/17/2020 20:10 1:04 64 No No Fadhli Closed
2/17/2020 20:06 2/17/2020 20:52 0:46 46 No No Fadhli Closed Create LSP pulang pergi di
2/17/2020 20:24 2/17/2020 21:11 0:47 47 No No Dany Closed Create LSP di sisi KTW-EN
2/17/2020 21:33 2/17/2020 21:52 0:19 19 No No Dany Closed Upgrade QoS nya ke level
2/17/2020 21:13 2/17/2020 22:13 1:00 60 No No Dany Closed advertise prefix di KPI-D
2/18/2020 6:20 2/18/2020 6:45 0:25 25 No No Fadhli Closed optimasi via RETN (9002)
2/18/2020 9:46 2/18/2020 9:58 0:12 12 No No Ermy Closed advertise IP pelanggan ke
2/18/2020 9:46 2/18/2020 9:58 0:12 12 No No Ermy Closed Reset BGP
2/18/2020 10:06 2/18/2020 10:17 0:11 11 No No Wenda Closed Change level QoS to level
2/18/2020 9:22 2/18/2020 10:22 1:00 60 No No Ermy Closed advertise IP pelanggan ke
2/18/2020 9:51 2/18/2020 10:34 0:43 43 No No Wenda Closed Impact Peer google Eqx
2/18/2020 10:22 2/18/2020 11:14 0:52 52 No No Ermy Closed Mengecek router static di
2/18/2020 10:46 2/18/2020 11:33 0:47 47 No No Wenda Closed Reroute to NTT, TATA,STi
2/18/2020 11:30 2/18/2020 11:49 0:19 19 No No Wenda Closed Impact Peer google Eqx
2/18/2020 11:30 2/18/2020 11:49 0:19 19 No No Ermy Closed Reset VLAN 1699, 2799, 3099 at Dumai
2/18/2020 11:44 2/18/2020 12:17 0:33 33 No No Wenda Closed Change LSP to LDP
2/18/2020 13:47 2/18/2020 15:03 1:16 76 No No Ermy Closed Add IP Peer to VSI
2/18/2020 14:05 2/18/2020 16:05 2:00 120 No No Ermy Closed Creat Path
2/18/2020 16:14 2/18/2020 16:40 0:26 26 No No Wenda Closed add mac filter
2/18/2020 16:14 2/18/2020 16:41 0:27 27 No No Ermy Closed Cek log dan status service L2
2/18/2020 19:16 2/18/2020 19:57 0:41 41 No No Akmal Closed Hasil pengecekan kami untuk vlan 2212 d
Dari hasil pengecekan kami, sebagai berik
2/18/2020 17:25 2/18/2020 20:40 3:15 195 No No Akmal Closed cek pingstate
1. BGP sudah
INPterpantau
pelanggan tidak establish
2/19/2020 1:19 2/19/2020 2:18 0:59 59 No No Fardan Closed 2. IP INIX pelanggan setelah kami cek di k
2/19/2020 9:52 2/19/2020 10:08 0:16 16 No No Ermy Closed reroute via TATA-6453
2/19/2020 11:04 2/19/2020 12:31 1:27 87 No No Fadhli Closed pindah L3 ke vprn 876 an
2/19/2020 10:17 2/19/2020 10:57 0:40 40 No No Ermy Closed memberi saran pelangga
2/19/2020 11:16 2/19/2020 11:47 0:31 31 No No Fadhli Closed Upgrade QoS nya ke level
2/19/2020 11:25 2/19/2020 12:16 0:51 51 No No Ermy Closed create lsp disisi MDN-K
2/19/2020 13:34 2/19/2020 14:22 0:48 48 No No Ermy Closed Eskalasi ke Pak Alac
2/19/2020 14:03 2/19/2020 14:14 0:11 11 No No Fadhli Closed ping antar sdp aman, men
2/19/2020 14:22 2/19/2020 15:10 0:48 48 No No Fadhli Closed create new path lsp
2/19/2020 14:30 2/19/2020 16:19 1:49 109 No No Ermy Closed pindah L3 ke vprn 244 kp
2/19/2020 14:30 2/19/2020 16:17 1:47 107 No No Ermy Closed hasil pengecekan menemuk
2/19/2020 14:32 2/19/2020 16:51 2:19 139 No No Ermy Closed tidak menemukan mac-filt
2/19/2020 14:56 2/19/2020 15:47 0:51 51 No No Fadhli Closed ketika di cek sdp sudah u
2/19/2020 14:46 2/19/2020 15:07 0:21 21 No No Ermy Closed advertise prefix /30 dan
2/19/2020 17:35 2/19/2020 18:36 1:01 61 No No Ermy Closed tidak bisa di reroute kar
2/19/2020 17:31 2/19/2020 18:54 1:23 83 No No Fadhli Closed advertise ip public /23 m
2/19/2020 19:39 2/19/2020 20:11 0:32 32 No No Akmal Closed Eskalasi ke Pak Alac
2/19/2020 19:48 2/19/2020 20:26 0:38 38 No No Fardan Closed Optimasi via OIXP
2/19/2020 20:00 2/19/2020 20:51 0:51 51 No No Fardan Closed Mengecek IP LAN yang re
2/19/2020 19:42 2/19/2020 21:34 1:52 112 No No Akmal Closed Creat New Path LSP
2/19/2020 20:39 2/19/2020 21:56 1:17 77 No No Fardan Closed Creat New Path LSP
2/19/2020 20:44 2/19/2020 22:02 1:18 78 No No Akmal Closed Traceroute ke WEB
2/19/2020 20:42 2/19/2020 22:07 1:25 85 No No Fardan Closed Menanyakan datek dan t
2/19/2020 21:48 2/19/2020 22:18 0:30 30 No No Fardan Closed Creat New Path LSP
2/19/2020 20:42 2/19/2020 22:21 1:39 99 No No Akmal Closed mengadvertise ip pelangg
2/19/2020 21:39 2/19/2020 22:22 0:43 43 No No Fardan Closed Reset SDP
2/19/2020 22:34 2/19/2020 23:17 0:43 43 No No Fardan Closed Creat New Path LSP
2/19/2020 23:25 2/19/2020 23:53 0:28 28 No No Akmal Closed Cek Vlan service sellular
2/19/2020 21:24 2/19/2020 22:21 0:57 57 No No Fardan Closed Cek jalur dan tes ping
2/20/2020 1:05 2/20/2020 2:09 1:04 64 No No Fardan Closed ping dari anc-cn3 kearah
2/20/2020 5:48 2/20/2020 5:58 0:10 10 No No Fardan Closed Cek jalur dan tes ping
2/20/2020 10:05 2/20/2020 10:26 0:21 21 No No Fadhli Closed reroute to LDP
2/20/2020 10:19 2/20/2020 10:38 0:19 19 No No Fadhli Closed add cacti monitoring graph
2/20/2020 9:56 2/20/2020 11:33 1:36 96 No No AndrewClosed reroute to STIX-7473
2/20/2020 10:21 2/20/2020 10:58 0:37 37 No No AndrewClosed reset SDP karena looping
2/20/2020 10:34 2/20/2020 11:44 1:10 70 No No AndrewClosed create lsp 2 sisi
2/20/2020 13:30 2/20/2020 14:35 1:05 65 No No Fadhli Closed lepas pasang mac-filter di
2/20/2020 11:25 2/20/2020 12:36 1:11 71 No No Fadhli Closed sudah create LSP dikedua
2/20/2020 13:02 2/20/2020 14:11 1:09 69 No No AndrewClosed create lsp pp
2/20/2020 15:04 2/20/2020 15:45 0:41 41 No No Fadhli Closed disisi kpi-cn4 reroute to
2/20/2020 15:36 2/20/2020 15:51 0:15 15 No No AndrewClosed tuning metric ospf 11 to 15 link jbi-p >< p
2/20/2020 16:28 2/20/2020 18:46 2:18 138 No No Fadhli Closed upgrade bw QoS nya ke 3Gb capacity
2/20/2020 19:06 2/20/2020 20:16 1:10 70 No No Fardan Closed mengadvertise IP LAN d
2/20/2020 21:35 2/20/2020 22:06 0:31 31 No No Ermy Closed Segmentasi dan tes ping
2/20/2020 21:44 2/20/2020 22:47 1:03 63 No No Ermy Closed Creat LSP
2/20/2020 22:26 2/20/2020 23:02 0:36 36 No No Fardan Closed Reset SDP Down
2/20/2020 23:19 2/20/2020 23:40 0:21 21 No No Fardan Closed Segmentasi
2/20/2020 23:25 2/20/2020 23:57 0:32 32 No No Fardan Closed Remove prefix from Telk
2/20/2020 23:47 2/21/2020 0:18 0:31 31 No No Ermy Closed Segmentasi cek ipv6 pel
2/20/2020 23:45 2/21/2020 0:24 0:39 39 No No Fardan Closed advertise IP PTP dan IP
2/20/2020 23:41 2/21/2020 0:44 1:03 63 No No Ermy Closed Segmentasiservice VPLS
2/21/2020 4:42 2/21/2020 5:06 0:24 24 No No Fardan Closed Reset SAP
2/21/2020 8:07 2/21/2020 8:48 0:41 41 No No AndrewClosed reroute via STIX
2/21/2020 9:22 2/21/2020 9:42 0:20 20 No No AndrewClosed Mohon dilakukan reset dan pengecekan l
2/21/2020 9:48 2/21/2020 10:25 0:37 37 No No AndrewClosed buatkan lsp simiteris
2/21/2020 10:51 2/21/2020 10:58 0:07 7 No No Rianto Closed Reset SAP
2/21/2020 10:52 2/21/2020 11:01 0:09 9 No No Rianto Closed Reset SDP
2/21/2020 10:53 2/21/2020 11:02 0:09 9 No No AndrewClosed Reset SDP
2/21/2020 10:59 2/21/2020 11:09 0:10 10 No No AndrewClosed No Action
2/21/2020 11:22 2/21/2020 11:28 0:06 6 No No AndrewClosed Reset SAP
2/21/2020 11:33 2/21/2020 11:53 0:20 20 No No AndrewClosed Mohon pengecekan pada si
2/21/2020 14:04 2/21/2020 14:37 0:33 33 No No AndrewClosed Saat ini sudah kami buatkan path baru da
2/21/2020 13:57 2/21/2020 14:52 1:35 95 No No Bagus Closed Sudah kami Optimasi, dengan meng-Adve
2/21/2020 17:55 2/21/2020 18:47 0:52 52 No No Bagus Closed Untuk IP tersebut sudah kami Reset. Moh
2/21/2020 18:50 2/21/2020 18:52 0:02 2 No No Fadhli Closed reroute via STIX-7473
2/21/2020 19:14 2/21/2020 19:57 0:43 43 No No MaulanClosed meng-advertise prefix /
2/21/2020 19:12 2/21/2020 19:17 0:05 5 No No Fadhli Closed reroute via TATA-6453
2/21/2020 20:19 2/21/2020 22:35 2:16 136 No No MaulanClosed eskalasi ke Pak Sugi
2/21/2020 20:28 2/21/2020 20:39 0:11 11 No No Fadhli Closed change path lsp
2/21/2020 20:36 2/21/2020 20:53 0:17 17 No No MaulanClosed advertise prefix /30 dan
2/22/2020 0:12 2/22/2020 0:31 0:19 19 No No Fadhli Closed create new path lsp
2/22/2020 9:44 2/22/2020 9:52 0:08 8 No No Dany Closed Reset SDP
2/22/2020 9:47 2/22/2020 9:58 0:11 11 No No Dany Closed Reset SAP
2/22/2020 9:47 2/22/2020 10:00 0:13 13 No No Rianto Closed Reset SAP
2/22/2020 10:17 2/22/2020 11:02 0:45 45 No No Bagus Closed Link tersebut sudah Best P
2/22/2020 10:14 2/22/2020 11:03 0:49 49 No No Dany Closed buatkan lsp di sisi JKT-G
2/22/2020 14:56 2/22/2020 17:23 2:27 147 No No Bagus Closed LSP tidak dapat di optim
2/22/2020 17:29 2/22/2020 19:12 1:43 103 No No Fadhli Closed upgrade qos level 5
2/22/2020 23:42 2/23/2020 0:30 0:48 48 No No Fadhli Closed advertise prefix destinati
2/22/2020 17:51 2/22/2020 20:45 2:54 174 No No Fadhli Closed pengecekan antar metro
2/23/2020 5:24 2/23/2020 5:32 0:08 8 No No AndrewClosed reset SDP
2/23/2020 8:58 2/23/2020 9:40 0:42 42 No No Dany Closed interface SRR >< SRJ no issue, tidak ada po
2/23/2020 10:24 2/23/2020 10:34 0:10 10 No No Dany Closed terkendala untuk akses m
2/23/2020 10:28 2/23/2020 11:09 0:41 41 No No Fardan Closed kami tambahkan IP LAN da
2/23/2020 11:06 2/23/2020 13:31 2:25 145 No No Dany Closed reset sap dan sudah terpantau up.
2/23/2020 14:44 2/23/2020 14:48 0:04 4 No No Fardan Closed Terkendala untuk akses
2/23/2020 15:59 2/23/2020 16:18 0:19 19 No No Dany Closed port 5/2/3 terpantau aman dan tidak ada
2/23/2020 15:47 2/23/2020 16:14 0:27 27 No No Fardan Closed eskalasikan ke L2 Indosat.
2/23/2020 19:58 2/23/2020 21:02 1:04 64 No No AndrewClosed advertise ip ptp dan lan
External Customer
Special Note
TELEKOMUNIKASI INDONESIA TBK
BANK MUAMALAT KCP JKT RAWAMANGUN
OIXP dan action dari Pak
COATS REJO IN Eskalasi ke Pak Alac
KAHATEX Eskalasi ke Pak Alac
PT ASTRA INTERNATIONAL TBK
MNC KABEL MEDIACOM
KDDI EUROPE LIMITED
MITRA ABDI SOLUSI
GNET BIARO AKSES
HEMPEL INDONESIA
Eskalasi ke Pak Bony dan Pak Sugi
ng down,
naddres
sekarang sudah terpantau Up.
terdetect untuk VLAN 3808, 3908, 4008
INDOSAT MEGA MEDIA
BANK MANDIRI CABANG DENPASAR UDAYANA
BTPN KCp BOYOLALI
POLITEKNIK NEGERI LAMPUNG
INDOSAT MEGA MEDIA
COSMO TECHNOLOGY
RACKH LINTAS ASIA
PT. SUMBER ALFARIA TRIJAYA
MEDIANET SUKSES ABADI
PT NEWMONT NUSA TENGGARA
PENGADILAN AGAMA PEKANBARU
PALAPA SATELIT NUSA SEJAHTERA
SABINDO
1699, 2799, 3099 at Dumai
PT. APLIKANUSA LINTASARTA FOR LKPP
QUANTA TUNAS ABADI
status service L2
cekan kami untuk vlan 2212 dan 2412 yang mengalami lost pada list melewati sap yang status portnya high util.
PT. JAWAPOS MEDIA TELEVISI
NDOSAT SINGAPORE PTE LTD
BATAM BINTAN TELEKOMUNIKASI
PETROKIMIA KAYAKU
PT. APLIKANUSA LINTASARTA (UNIVERSITAS NEGERI MALANG)
PT. MIDI UTAMA INDONESIA, TBK
CENTRAL PROTEINA PRIMA
SATKER DEPUTI BIDANG ADVOKASI
PT. UNILEVER INDONESIA TBK
PT MORA TELEMATIKA INDONESIA
PT. APLIKANUSA LINTASARTA (AKADEMI TEKNIK KESELAMATAN PENERBANGAN)
APLIKANUSA LINTASARTA
PT ASTRA INTERNATIONAL TBK
PT NETTOCYBER INDONESIA
KEMENTERIAN KOORDINATOR BIDANG PEMBANGUNAN MANUSIA DAN KEBUDAYAAN
HUTCHISON 3 INDONESIA
CEMERLANG MULTIMEDIA BANDUNG
PT. APLIKANUSA LINTASARTA FOR LKPP
DINAS KOMUNIKASI DAN INFORMATIKA
APLIKANUSA LINTASARTA
SINGAPORE TELECOMMUNICATIONS
SINGAPORE TELECOMMUNICATIONS
UINSA SBY
INDOSAT SINGAPORE PTE LTD
HOTEL HARRIS PONTIANAK IDIA
MNC KABEL MEDIACOM
BANK BTPN
Unilever-Siliwangi
REACH NETWORK SERVICES INDONESIA PT
PT. BANK CENTRAL ASIA, TBK.
onitoring graph
STAINP PMK
rena looping
PT. BANK CENTRAL ASIA, TBK
CEMERLANG MULTIMEDIA BANDUNG
PT. BANK CENTRAL ASIA, TBK
KOPERASI KARYAWAN REDRYING BOJONEGORO
APLIKANUSA LINTASARTA
c ospf 11 to 15 link jbi-p >< pbr-air-cn1
QoS nya ke 3Gb capacity
PT. SUCI DEVELOPMENTS
LISAR INTERNATIONAL NETWORKING
CYBERINDO ADITAMA
APLIKANUSA LINTASARTA
APLIKANUSA LINTASARTA
Universitas Islam Indonesia
APLIKANUSA LINTASARTA
SINGAPORE TELECOMMUNICATIONS
UNIVERSITAS MUHAMMADIYAH PONTIANAK
kukan reset dan pengecekan local link dari sisi pelanggan.
INDOSAT MEGA MEDIA
PT. MEDIA ANTAR NUSA
PT. UNILEVER INDONESIA
ah kami buatkan path baru dan sdp terpantau UP.
Optimasi, dengan meng-Advertise IP tersebut.
sebut sudah kami Reset. Mohon reset dari sisi pelanggan juga.
PT PRUDENTIAL LIFE ASSURANCE
CV. BALI ALEXA INTERNATIONAL
BENDAHARA PENGELUARAN SEKRETARIAT DAERAH KABUPATEN DELI SERDANG
MAXTELINDO PT
PT NEC INDONESIA
PT. APLIKANUSA LINTASARTA (AKADEMI TEKNIK KESELAMATAN PENERBANGAN)
PT. ALIANSI TEKNOLOGI INDONESIA
INDOSAT MEGA MEDIA
KOBE BOGA UTAMA
MNC KABEL MEDIACOM
PT MORA TELEMATIKA INDONESIA
INDOSAT SINGAPOREE PTE LTD
MNC KABEL MEbreach karena full load
R >< SRJ no issue, tidak ada post shaping disisi config.
BANK MUAMALAT KCP JKT RAWAMANGUN
GEONET INDONESIA CORPORATION
n sudah terpantau up.
LEMBU SWANA PERKASA
erpantau aman dan tidak ada looping maupun error.
ke L2 Indosat. eskalasikan ke L2 Indosat. Improper karena eskalasi tidak dari BBIP
APLIKANUSA LINTASARTA
Date WeekWO /Ticket ID OTRS ID Subject
Thursday, 13 Februari 2020 7 WO158116 #2020021340000038 RE: [S3] [INTERNAL] [Application Proble
Thursday, 13 Februari 2020 7 WO158383 #2020021340000047 RE: [S3] [INTERNAL] [WEB ACCESS PROB]
Thursday, 13 Februari 2020 7 WO158393 #2020021340000074 Re: [S3] [internal] [FLAPPING] SR#2-352
Thursday, 13 Februari 2020 7 WO158129 #2020021340000092 RE: [S3] [INTERNAL] [INTERMITTEN] SR#
Friday, 14 Februari 2020 7 WO158172 #2020021540000052 Re: [S3] [INTERNAL] [WEB ACCESS PROB] SR#
Saturday, 15 February 2020 7 WO158502 #2020021540000061 RE: [EP] [INTERMITTENT] [SR#2-352390708
Saturday, 15 February 2020 7 WO158513 #2020021540000089 Re: [S3] [INTERNAL] [HIGH LATENCY] SR
Saturday, 15 February 2020 7 WO158516 #2020021540000105 Re: [PR2] [Internal] [DOWN] SR#2-352
Saturday, 15 February 2020 7 WO158176 #2020021540000098 RE: [S3] [INTERNAL] [INTERMITTEN] SR
Saturday, 15 February 2020 7 WO158178 #2020021540000114 RE: [PR3] [INTERNAL] [INTERMITTEN] S
Saturday, 15 February 2020 7 WO158512 #2020021540000123 WO158512 (Looping JKT-TLN-AN1-SRA8 (
Saturday, 15 February 2020 7 WO158511 #2020021540000132 RE: [WO: WO158511] Support pengecekan
Saturday, 15 February 2020 7 WO158177 #2020021540000141 RE: WO158177 (Looping JKT-CKG-AN1-ESS6
Saturday, 15 February 2020 7 WO158517 #2020021540000151 WO158517 (Looping JKT-TLN-AN1-SRA8 )
Saturday, 15 February 2020 7 WO158510 #2020021540000169 RE: WO158510 (Looping JKT-AWC-EN1-SAR
Saturday, 15 February 2020 7 WO158519 #2020021540000178 RE: [PR2] [Internal] [LOOKING FOR RFO]
Saturday, 15 February 2020 7 WO158518 #2020021540000187 RE: [PL1] [INTERNAL] [DOWN] SR#2-35240
Saturday, 15 February 2020 7 WO158523 #2020021540000196 Re: [S3] [INTERNAL] [LATENCY] SR# 2-35
Saturday, 15 February 2020 7 WO158521 #2020021540000203 RE: [S3] [INTERNAL] [LATENCY] SR#2-352
Saturday, 15 February 2020 7 #2020021540000212 [Eskalasi alarm] Looping di JKT-KRW-AN1
Saturday, 15 February 2020 7 WO158529 #2020021540000221 RE: WO158529 ( JKT-CYB-EN1-SRC12 V
Saturday, 15 February 2020 7 WO158184 #2020021540000231 Re: [S3] [INTERNAL] [WEB ACCESS PROB]
Saturday, 15 February 2020 7 WO158528 #2020021540000249 RE: [S-ESCALATION][S3][INTERNAL][INT
Saturday, 15 February 2020 7 WO158185 #2020021540000258 RE: Problem High Frame Lost - 3G2IP_BU
Saturday, 15 February 2020 7 TT34221397 #2020021540000285 RE: ESCALATE TT34221397 IMPACT: High Uti
Saturday, 15 February 2020 7 WO158536 #2020021540000294 RE: [S-ESCALATION][S3][internal][LAT
Saturday, 15 February 2020 7 TT34223391 #2020021640000014 RE: [Eskalasi Alarm] High Utilization IP
Sunday, 16 February 2020 7 TT34227287 #2020021640000032 RE: ESCALATE TT34227287 IMPACT: High uti
Sunday, 16 February 2020 7 TT34225975 #2020021640000041 RE: ESCALATE TT34225975 IMPACT: High Uti
Sunday, 16 February 2020 7 WO158549 #2020021640000051 RE: [S3] [WO158549] [internal] [INTERMI
Sunday, 16 February 2020 7 WO158553 #2020021640000069 Re: [PR3] [internal] [FLAPPING] SR# 2-35
Sunday, 16 February 2020 7 WO158191 #2020021640000078 RE: [S3] [WO158191] [INTERNAL] [HIGH LA
Sunday, 16 February 2020 7 WO158192 #2020021640000087 Re: [ES][INTERNAL][DOWN][SR#2-35242908
Sunday, 16 February 2020 7 WO158556 #2020021640000096 RE: [ES] [INTERNAL] [DOWN] [SR#2-3524
Monday, 17 February 2020 7 #2020021740000012 RE: pindah service port 2/2/7 SMG-JPR-A
Request Type Request
Optimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService ProblemTidak bisa bNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService Problemweb can't aNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
- Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
request men NAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
- Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemLooking RFO VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService ProblemHigh LatencVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemLooking RFO VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemTunnel DowVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService ProblemCek CongesVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High UtilizaNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService ProblemLatency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High UtilizaNon Service
Non Service
I-NOC
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High UtilizaNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High UtilizaNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemIntermittenNAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemOptimasi I NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemService do VPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
40008 Proper Proper
Problem HandlingService ProblemCek LoopinVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemRequest VPN Service L2 MultipointEmail
Access Back Office
400028 Proper Proper
Received Date Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalate
Escalation
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note
2/13/2020 9:19 2/13/2020 9:57 0:38 38 No No Andrew P2C memintakan ping dan trac
2/13/2020 10:04 2/13/2020 10:34 0:30 30 No No Bagus P2C Link sudah Best Path, via
2/13/2020 12:12 2/13/2020 12:59 0:47 47 No No Andrew P2C coba optimasi via IIX se
2/13/2020 16:53 2/13/2020 17:23 0:30 30 No No Andrew P2C tuning metric dari 10 ke
2/14/2020 22:52 2/14/2020 23:31 0:39 39 No No Andrew P2C mengadvertise prefix /30
2/15/2020 5:36 2/15/2020 6:55 1:19 79 No Yes Fadhli P2C eskalasi ke pak Alac
2/15/2020 9:40 2/15/2020 10:15 0:35 35 No No Maulan P2C cek saat ini sudah best pat
2/15/2020 9:44 2/15/2020 10:44 1:00 60 No No Dany P2C terdapat reset di segmen
2/15/2020 10:00 2/15/2020 10:34 0:34 34 No No Maulan P2C buatkan LSP PTK-AYN>< s
2/15/2020 10:02 2/15/2020 11:16 1:14 74 No No Maulan P2C buatkan LSP PP
2/15/2020 10:09 2/15/2020 11:11 1:02 62 No No Dany P2C pengecekan kami VLAN=2107_3808_3908
2/15/2020 10:12 2/15/2020 11:04 0:51 51 No No Maulan P2C vlan 1423 dan 2123 terpantau Down kare
2/15/2020 10:14 2/15/2020 11:18 1:04 64 No No Dany P2C reset SDP yang terindikasi looping
2/15/2020 10:17 2/15/2020 11:25 1:08 68 No No Maulan P2C vlan 2107_3808_3908_4008 TLN-AN1 kam
2/15/2020 10:02 2/15/2020 11:11 1:09 69 No No Dany P2C vlan 2306 ; 2302 ; 2317 sudah di reset sap
2/15/2020 10:58 2/15/2020 11:38 0:40 40 No No Maulan P2C Suspect Port JTK><MTS se
2/15/2020 10:54 2/15/2020 11:44 0:50 50 No No Dany P2C hasil ping tepantau norm
2/15/2020 11:57 2/15/2020 12:24 0:27 27 No No Maulan P2C buatkan LSP untuk menghi
2/15/2020 11:40 2/15/2020 12:51 1:11 71 No No Maulan P2C reroute IP tujuan 168.63.252.7 via STIX, b
2/15/2020 15:04 2/15/2020 15:30 0:26 26 No No Dany P2C reset service vlan under lag-2
2/15/2020 17:09 2/15/2020 17:23 0:14 14 No No Dany P2C cek terdapat admin down pada vlan port
2/15/2020 17:11 2/15/2020 17:43 0:32 32 No No Dany P2C normal untuk ketiga webs
2/15/2020 17:12 2/15/2020 18:15 1:03 63 No No Maulan P2C pindahkan LSP transit ya
2/15/2020 18:16 2/15/2020 18:29 0:13 13 No No Dany P2C pengecekan kami untuk vlan 1505 dan 19
2/15/2020 21:27 2/15/2020 23:07 1:39 99 No No Bagus P2C Utilitas terpantau menurun. Action dari ka
2/15/2020 22:32 2/15/2020 23:18 0:46 46 No No Andrew P2C Create LSP via Palemban
2/15/2020 22:52 2/15/2020 23:49 0:57 57 No No Bagus P2C Utilitas terpantau sudah normal. Action d
2/16/2020 1:16 2/16/2020 1:30 0:14 14 No No Andrew P2C Link tersebut tidak dapat kami optimasi k
2/16/2020 0:44 2/16/2020 1:35 0:51 51 No No Andrew P2C link terpantau normal, no action
2/16/2020 8:49 2/16/2020 8:53 0:04 4 No No Maulan P2C Sudah kami pindahkan pa
2/16/2020 14:17 2/16/2020 14:48 0:31 31 No No Maulan P2C buatkan LSP PP
2/16/2020 15:27 2/16/2020 15:35 0:08 8 No No Akmal P2C optimasi ip tujuan direct via STIX, Before
2/16/2020 15:32 2/16/2020 16:34 1:02 62 No No Maulan P2C dari sisi MPLS normal, S
2/16/2020 23:04 2/16/2020 23:17 0:13 13 No No Dany P2C terkendala untuk akses
2/17/2020 1:34 2/17/2020 2:26 0:52 52 No No Bagus P2C Create vlan 1820 dan 2020 disisi NGB
External CustomerSpecial Note
ANUGERAH BUNGO LESTARI
SARANA HUBUNGAN HARMONIS SEJAHTERA
INETINDO TERESTRIAL SOLUSI
COATS REJO INDONESIA
PT. SUCI DEVELOPMENTS
PT BANK DBS INDONESIA
GIGA PATRA MULTIMEDIA
INDOSAT SINGAPORE
TRANS HYBRID COMMUNICATION
BT COMMUNICATIONS INDONESIA
kami VLAN=2107_3808_3908_4008 terpantau up dan tidak ada flags
an 2123 terpantau Down karena Portnya Down
ng terindikasi looping
808_3908_4008 TLN-AN1 kami cek tidak ada yang down baik sap maupun sdpnya
2302 ; 2317 sudah di reset sap dan sdp yang terindikasi looping
KDDI
PT APLIKANUSA LINTASARTA
PT. SELAMAT SEMPURNA
ASIAN DEVELOPMENT BANK
e vlan under lag-2
t admin down pada vlan port 1/1/1 dan lag-1 sejak 2019, selebihnya normal
PT. ADHIMIX PCI INDONESIA
MNC KABEL MEDIACOM
kami untuk vlan 1505 dan 1905 tidak ada anomaly maupun congest
antau menurun. Action dari kami, set Metric ke di 1000. before no metric
CINOXMEDIA NETWORK INDONESIA
antau sudah normal. Action dari kami set Metric, dari No Metric menjadi 100
t tidak dapat kami optimasi karena port access.
au normal, no action
PT. INDONESIA COMNETS PLUS
PT. UNILEVER INDONESIA
ASIAN DEVELOPMENT BANK
ALFAMIDI CITRA GRAND
PT. MIDI UTAMAeskalasi ke rekan polsec
1820 dan 2020 disisi NGB
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Monday, 3 Februari 6 WO157200 #2020020340000039 Bls: [S3] [WO157200] [INTERNAL] [INTERMProblem Handling
Monday, 3 Februari 6 WO157432 #2020020340000048 Re: [S3] [internal] [INTERMITTEN] SR#2- Problem Handling
Monday, 3 Februari 6 WO157439 #2020020340000057 Bls: [S3] [INTERNAL] [ERROR] SR#2-3502 Problem Handling
Monday, 3 Februari 6 WO157440 #2020020340000066 Bls: [PL1] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Monday, 3 Februari 6 WO157215 #2020020340000075 Bls: [S3] [WO157215] [INTERNAL] [LATENCProblem Handling
Monday, 3 Februari 6 WO157451 #2020020340000119 Bls: [S3] [INTERNAL] [WEB ACCESS PROB Problem Handling
Monday, 3 Februari 6 WO157449 #2020020340000093 Bls: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Monday, 3 Februari 6 WO157455 #2020020340000101 Problem Service LTE Ketapang Problem Handling
Monday, 3 Februari 6 WO157469 #2020020340000128 RE: [S3] [WO157469] [INTERNAL] [INTERMIProblem Handling
Monday, 3 Februari 6 WO157472 #2020020340000146 RE: [PL2] [INTERNAL] [Advertise IP] SR# Problem Handling
Monday, 3 Februari 6 WO157473 #2020020340000137 RE: [PL2] [INTERNAL] [LATENCY] SR# 2- Problem Handling
Monday, 3 Februari 6 WO157626 #2020020440000019 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2Problem Handling
Monday, 3 Februari 6 WO157224 #2020020440000028 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling
Monday, 3 Februari 6 WO157625 #2020020440000037 RE: [S3] [INTERNAL] [PACKET DROPS] SR# Problem Handling
Tuesday, 4 Februar 6 WO157487 #2020020440000046 RE: [S3] [INTERNAL] [WEB ACCESS PROB Problem Handling
Tuesday, 4 Februar 6 WO157488 #2020020440000055 RE: [S3] [INTERNAL] [Website Access Prob Problem Handling
Tuesday, 4 Februar 6 #2020020440000073 RE: Request Alokasi IP Address Point to P Problem Handling
Tuesday, 4 Februar 6 WO157629 #2020020440000064 RE: [S3] [INTERNAL] [WEB ACCESS PROB] SProblem Handling
Tuesday, 4 Februar 6 #2020020440000082 RE: NE EID under kolaka Unmanaged Problem Handling
Tuesday, 4 Februar 6 WO157644 #2020020440000091 Bls: [S-ESCALATION][S3][INTERNAL][HIG Problem Handling
Tuesday, 4 Februar 6 WO157642 #2020020440000108 RE: [S3] [INTERNAL] [LATENCY] SR# 2-3 Problem Handling
Tuesday, 4 Februar 6 WO157535 #2020020440000126 RE: [S3] [WO157535] [internal] [WEB ACC Problem Handling
Tuesday, 4 Februar 6 WO157541 #2020020440000135 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2Problem Handling
Tuesday, 4 Februar 6 WO157652 #2020020440000144 Bls: [S3] [internal] [Website Access Pro Problem Handling
Tuesday, 4 Februar 6 WO157544 #2020020540000017 RE: [S3] [WO157544] [internal] [IP Acce Problem Handling
Wednesday, 5 Febru 6 WO157548 #2020020540000026 RE: [S3] [WO157548] [INTERNAL] [HIGHT Problem Handling
Wednesday, 5 Febru 6 WO157651 #2020020540000035 RE: [PR1] [Internal] [RFO] SR# 2-3502 Problem Handling
Wednesday, 5 Febru 6 WO157556 #2020020540000044 RE: [S3] [WO157556] [internal] [REQUESNon Problem Handling
Wednesday, 5 Febru 6 WO157660 #2020020540000053 RE: [S3] [internal] [ERROR] SR# 2-3502 Problem Handling
Wednesday, 5 Febru 6 WO157567 #2020020540000062 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-Problem Handling
Wednesday, 5 Febru 6 WO157576 #2020020540000071 RE: Request reset service VLAN 3412 di Problem Handling
Wednesday, 5 Febru 6 WO157564 #2020020540000081 RE: [WO157564][M2M] [INTERNAL] SR# 2-35 Problem Handling
Wednesday, 5 Febru 6 #2020020540000099 RE: Request Leaking Route Solarwinds & SN Problem Handling
Wednesday, 5 Febru 6 WO157574 #2020020540000106 RE: [S3] [INTERNAL] [Website Access Pro Problem Handling
Wednesday, 5 Febru 6 WO157577 #2020020540000115 Bls: [E] [INTERNAL] [DOWN] SR# 2-350250Problem Handling
Wednesday, 5 Febru 6 WO157674 #2020020540000133 Bls: [ES] [INTERNAL] [INTERMITTEN] 2-350Problem Handling
Wednesday, 5 Febru 6 WO157673 #2020020540000124 Bls: [ES] [INTERNAL] [DOWN] [SR# 2-35 Problem Handling
Wednesday, 5 Febru 6 WO157689 #2020020540000142 Bls: [S3] [INTERNAL] [ IP ACCES PROBLEM Problem Handling
Wednesday, 5 Febru 6 WO157596 #2020020540000151 Bls: [S3] [INTERNAL] [WEB ACCESS PROB] Problem Handling
Wednesday, 5 Febru 6 WO157598 #2020020540000161 RE: [ES][INTERNAL][INTERMITTENT[SR#2-3 Non Problem Handling
Wednesday, 5 Febru 6 WO157707 #2020020540000179 RE: [S_ESCALATION][S3][INTERNAL][IP Non Problem Handling
Wednesday, 5 Febru 6 WO157602 #2020020640000015 Bls: [S3] [INTERNAL] [INTERMITTEN] SR Problem Handling
Wednesday, 5 Febru 6 WO157604 #2020020640000024 RE: [2G,3G] [HUB : KARTINI] [MC-CEMPAKProblem Handling
Thursday, 6 Februa 6 WO157606 #2020020640000033 RE: [S3] [INTERNAL] [HIGH LATENCY] SR Problem Handling
Thursday, 6 Februa 6 WO157713 #2020020640000042 Bls: [S3] [INTERNAL] [IP ACCESS PROBLE Problem Handling
Thursday, 6 Februa 6 WO157611 #2020020640000051 Bls: [S3] [INTERNAL] [HIGH LATENCY] SR# Problem Handling
Thursday, 6 Februa 6 WO157615 #2020020640000061 RE: [S3] [INTERNAL] [WEBSITE ACCESS PR Problem Handling
Thursday, 6 Februa 6 WO157617 #2020020640000079 RE: [S3] [INTERNAL] [Website Access Pro Problem Handling
Thursday, 6 Februa 6 WO157616 #2020020640000088 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Thursday, 6 Februa 6 WO157722 #2020020640000097 RE: [EP][INTERNAL][SR#2-350315058118 Problem Handling
Thursday, 6 Februa 6 WO157733 #2020020640000104 RE: [EP] [INTERNAL] [PT ASTRA GRAFIA | Problem Handling
Thursday, 6 Februa 6 WO157832 #2020020640000113 RE: [S3] [INTERNAL] [WEB ACCES PROB] SRProblem Handling
Thursday, 6 Februa 6 WO157735 #2020020640000122 RE: [S3] [INTERNAL] [Application Proble Problem Handling
Thursday, 6 Februa 6 WO157740 #2020020640000131 RE: [S3] [internal] [INTERMITTEN] SR# Problem Handling
Thursday, 6 Februa 6 TT33878651 #2020020640000141 RE: ESCALATE TT33878651 IMPACT: Looping Problem Handling
Thursday, 6 Februa 6 #2020020640000159 RE: mohon bantuan pengecekan service vpl Problem Handling
Thursday, 6 Februa 6 WO157751 #2020020640000168 RE: [EP] [INTERNAL] [REQUEST] [MPLS MAN Problem Handling
Thursday, 6 Februa 6 WO157844 #2020020640000177 RE: [S3] [internal] [WEB ACCESS PROB] S Problem Handling
Thursday, 6 Februa 6 WO157754 #2020020640000186 Re: [S1] [INTERNAL] [DOWN] SR# 2-35027 Problem Handling
Thursday, 6 Februa 6 WO157758 #2020020640000195 RE: [S3] [INTERNAL] [WEBSITE ACCESS P Problem Handling
Thursday, 6 Februa 6 WO157850 #2020020640000202 RE: [S2] [INTERNAL] [DOWN] SR# 2-35041 Problem Handling
Thursday, 6 Februa 6 WO157750 #2020020640000211 Re: [S3] [internal] [INTERMITTEN] SR#2-35Problem Handling
Thursday, 6 Februa 6 WO157852 #2020020640000221 Re: [PL1] [OPEN] [DOWN] [SR#2-3504246 Problem Handling
Thursday, 6 Februa 6 WO157855 #2020020640000239 Re: [S3] [WO157855] [INTERNAL] [ReduceProblem Handling
Thursday, 6 Februa 6 WO157859 #2020020640000248 RE: [PL1] [OPEN] [DOWN] [SR# 2-35043579Problem Handling
Thursday, 6 Februa 6 WO157766 #2020020640000257 Re: [S3] [INTERNAL] [HIGH LATENCY] SR# Problem Handling
Thursday, 6 Februa 6 WO157861 #2020020740000041 RE: [S3] [WO157861] [INTERNAL] [ERROR]Problem Handling
Thursday, 6 Februa 6 WO157862 #2020020740000031 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Thursday, 6 Februa 6 #2020020740000022 RE: Add cacti metro langowan Non Problem Handling
Thursday, 6 Februa 6 WO157872 #2020020740000013 RE: [S3] [WO157872] [internal] [ IP ROUNon Problem Handling
Friday, 7 February 6 WO157775 #2020020740000059 RE: [S3] [WO157775] [INTERNAL] [WEB ACCE Problem Handling
Friday, 7 February 6 #2020020740000068 RE: Kalisantri_TB OAM Down Problem Handling
Friday, 7 February 6 WO157777 #2020020740000077 RE: [S1] [INTERNAL] [DOWN] SR#2-35066 Problem Handling
Friday, 7 February 6 WO157785 #2020020740000086 Re: [S3] [INTERNAL] [WEB ACCESS PROB] Problem Handling
Friday, 7 February 6 WO157893 #2020020740000095 RE: [S-ESCALATION][S3][INTERNAL][INTE Problem Handling
Friday, 7 February 6 WO157902 #2020020740000102 RE: [S2] [INTERNAL] [DOWN] SR# 2-35075 Problem Handling
Friday, 7 February 6 WO157791 #2020020740000111 Re: [EP] [INTERNAL] [DOWN] [SR#2-350770 Problem Handling
Friday, 7 February 6 WO157910 #2020020740000139 Re: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Friday, 7 February 6 WO157796 #2020020740000121 Request reset WO157796 Problem Handling
Friday, 7 February 6 WO157913 #2020020740000148 RE: [S3] [INTERNAL] [REDUCE BANDWIDTHProblem Handling
Friday, 7 February 6 WO157800 #2020020740000157 RE: [PL2] [INTERNAL] [REQUEST] SR# 2 Non Problem Handling
Friday, 7 February 6 WO157802 #2020020740000157 RE: [S3] [internal] [WEB ACCESS PROBLE Problem Handling
Friday, 7 February 6 WO157920 #2020020840000011 RE: [S1] [INTERNAL] [DOWN] SR#2-3507Non Problem Handling
Friday, 7 February 6 #2020020840000021 Re: Pengecekan ME JKT-DMG-AN1 Problem Handling
Friday, 7 February 6 TT33935742 #2020020840000039 RE: ESCALATE TT33935742 IMPACT: High utilProblem Handling
Saturday, 8 Februar 6 TT33949511 #2020020840000048 Re: [Eskalasi Alarm] IP ACCESS ME_BAC Problem Handling
Saturday, 8 Februar 6 WO157930 #2020020840000066 Re: [S3] [WO157930] [internal] [WEB ACC Problem Handling
Saturday, 8 Februar 6 WO157935 #2020020840000057 RE: [S1] [INTERNAL] [DOWN] SR# 2-3510 Problem Handling
Saturday, 8 Februar 6 WO157937 #2020020840000075 RE: [PL2] [WO157937] [INTERNAL] [INT Problem Handling
Saturday, 8 Februar 6 WO157945 #2020020840000084 RE: [S3] [internal] [IP ACCES PROBLEM] Problem Handling
Saturday, 8 Februar 6 WO157947 #2020020840000093 Re: [PL2] [WO157947] [INTERNAL] [INTERM Problem Handling
Saturday, 8 Februar 6 WO157914 #2020020840000101 Re: [S1] [INTERNAL] [DOWN] SR#2-35072 Non Problem Handling
Saturday, 8 Februar 6 WO157809 #2020020840000119 Re: RE: [S3] [WO157809] [internal] [FLA Problem Handling
Saturday, 8 Februar 6 WO157813 #2020020840000128 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-35 Problem Handling
Saturday, 8 Februar 6 WO157953 #2020020840000137 RE: [ES] [INTERNAL] [DOWN] [SR# 2-350 Problem Handling
Sunday, 9 February 6 #2020020940000019 RE: [Eskalasi Alarm] Optimasi link ME ML Problem Handling
Sunday, 9 February 6 WO157960 #2020020940000028 RE: [S3] [internal] [INTERMITTEN] SR# 2- Problem Handling
Sunday, 9 February 6 WO157962 #2020020940000037 RE: [WO:WO157962] Support pengecekanProblem
V Handling
Sunday, 9 February 6 WO157966 #2020020940000046 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Sunday, 9 February 6 WO157967 #2020020940000055 RE: [PL1] [INTERNAL] [DOWN] SR#2-3508 Problem Handling
Sunday, 9 February 6 WO157977 #2020020940000064 Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2 Problem Handling
Request
Optimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/3/2020 9:44
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/3/2020 9:46
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/3/2020 11:35
Service ProblemSDP down NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/3/2020 12:08
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000181 Proper Proper 2/3/2020 13:31
Service Problemweb can't aNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/3/2020 13:33
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/3/2020 13:35
Service ProblemSDP down VPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400037 400158
Proper Proper 2/3/2020 13:53
Service Problembandwidth NAPt Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 2/3/2020 16:13
Service Problemping high laNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/3/2020 17:34
Service Problemping high laNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/3/2020 17:35
Service ProblemintermittenVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/3/2020 21:57
Service Problemreduce banNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 2/3/2020 19:42
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000181 Proper Proper 2/3/2020 23:15
Service ProblemintermittenNAP Servic INP I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/4/2020 1:43
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400013 Proper Proper 2/4/2020 5:40
Domestic Routing Optimization
request ad VPN ServiceL3 VPN EmailTO Kalisumapa400013 Proper Proper 2/4/2020 8:14
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/4/2020 9:16
Service ProblemSDP down VPN Service L2 MultipointEmailTO Kalisumapa400015 Proper Proper 2/4/2020 12:14
Service ProblemintermittenNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 2/4/2020 15:24
Service ProblemintermittenNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 2/4/2020 15:20
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/4/2020 17:50
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/4/2020 19:26
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/4/2020 20:02
Service ProblemCan't AccessNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/4/2020 23:35
Service ProblemHIGHT LAT NAP Servic INIX ID I-NOC
HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/5/2020 1:20
Service Problempengecekan VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000174 Proper Proper 2/5/2020 0:48
PTR Record Registration
add PTR ReNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 2/5/2020 8:00
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/5/2020 8:41
Service ProblemintermittenNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/5/2020 10:33
Service ProblemSDP down VPN Service L2 MultipointHPSM
TO Kalisumapa400015 Proper Proper 2/5/2020 10:35
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/5/2020 10:30
Service ProblemLeaking SolVPN ServiceL3 VPN Email GSA 4000170 Improper
Improper 2/5/2020 10:49
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/5/2020 11:30
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 2/5/2020 14:11
Service ProblemintermittenNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/5/2020 14:42
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 2/5/2020 14:45
Service Problemweb can't aNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
4000103 Proper Proper 2/5/2020 16:13
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/5/2020 17:21
Create/Modify QoSReqest modVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper 2/5/2020 18:01
PTR Record Registration
add PTR ReNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 2/5/2020 18:55
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/5/2020 21:04
Service ProblemintermittenVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/5/2020 22:02
Service Problemping high laNAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 2/6/2020 0:46
Service Problemping tidak NAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 2/6/2020 1:22
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000181 Proper Proper 2/6/2020 1:21
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/6/2020 7:47
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 8:28
Service ProblemintermittenNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/6/2020 7:58
Service Problemservice dowVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/6/2020 9:57
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/6/2020 11:24
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 13:44
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 13:23
Service ProblemINTERMITT NAP Servic INIX I-NOC HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 2/6/2020 12:38
Service ProblemSAP down VPN ServiceL2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 2/6/2020 14:02
Service ProblemSAP down VPN ServiceL2 MultipointEmail
TO West & Central Java
400015 Proper Proper 2/6/2020 15:44
Service ProblemBGP Commu VPN ServiceL3 VPNI-NOC
FH Backoffice IP/MPLS
4000166 Proper Proper 2/6/2020 16:07
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 16:36
Service Problemservice dowNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 16:49
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 17:18
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 2/6/2020 17:37
Service ProblemintermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/6/2020 17:30
Service Problemservice dowNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400060 Proper Proper 2/6/2020 18:01
Service ProblemReduce BanNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/6/2020 19:01
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400097 Proper Proper 2/6/2020 19:25
Service ProblemReduce BanNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/6/2020 18:53
Service ProblemintermittentNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/6/2020 19:57
Service ProblemintermittentNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/6/2020 23:34
Cacti Update request ad Non Service
Non Service
I-NOC
FH Backoffice IP/MPLS
400065 Proper Proper 2/6/2020 22:16
Service ProblempengecekanNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/7/2020 6:19
Service ProblemOtimasi IP NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/7/2020 7:24
Service ProblemReset SDP LVPN Service
L2 MultipointHPSM
TO Jabodetabek400015 Proper Proper 2/7/2020 9:49
Service ProblemSDP down VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/7/2020 10:21
Service ProblemOptimasi I NAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/7/2020 11:05
Service ProblemOptimasi I NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/7/2020 14:53
Service ProblemSDP down NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/7/2020 15:35
Service ProblemSDP down VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/7/2020 15:56
Service ProblemIntermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/7/2020 18:05
Service ProblemSDP down VPN ServiceL2 MultipointHPSM
TO Jabodetabek400015 Proper Proper 2/7/2020 18:08
Service ProblemPengecekanNAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 2/7/2020 18:14
Create/Modify Mac Filter
REQUEST NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 2/7/2020 21:03
Service Problemweb can't aNAP Servic IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper 2/7/2020 22:51
Create/Modify Mac Filter
REQUEST NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 2/7/2020 22:45
Service ProblemReset SDP LVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 2/7/2020 23:11
Backbone Congestion (Domestic Link)
High utilizaNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 2/7/2020 22:24
Hardware FailureCF3 Failed Non Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000115 Proper Proper 2/8/2020 9:51
Service ProblemOptimasi I NAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/8/2020 10:43
Service Problemvsi peer doNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400073 Proper Proper 2/8/2020 11:20
Service ProblemOptimasi I NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400064 Proper Proper 2/8/2020 13:54
Service ProblemCek advertisNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400093 Proper Proper 2/8/2020 14:52
Service ProblemIntermittenNAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/8/2020 14:54
Create/Modify QoSApply qos liNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
4000132 Proper Proper 2/8/2020 16:58
Service ProblemLooking RFO NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper 2/8/2020 17:59
Service ProblemLatency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/8/2020 19:37
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/8/2020 21:36
Hardware FailureOSPF ExchaNon Service
Non Service
I-NOC
FH Backoffice IP/MPLS
4000100 Proper Proper 2/9/2020 0:19
Service ProblemOptimasi I NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper 2/9/2020 12:04
Service ProblemSDP down VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000149 Proper Proper 2/9/2020 12:21
Service ProblemIntermittenNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper 2/9/2020 15:24
Service ProblemOptimasi IPNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper 2/9/2020 18:10
Service ProblemFlapping NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 2/9/2020 22:36
Response Time Resolution
Escalate
(Menit)
StarttoEscalation
L2
EndSGP
Escalation
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 Status Note External Customer
2/3/2020 10:24 0:40 40 No No Fadhli Closed ping ke CE router pelan SABINDO
2/3/2020 10:36 0:50 50 No No MaulanClosed reroute to RETN- 9002 BOOKING INDONESIA
2/3/2020 13:28 1:53 113 No No Fadhli Closed menghapus config static- INDORAMA VENTURES INDONESIA, PT
2/3/2020 12:59 0:51 51 No No MaulanClosed sdp down karena far-e PRIMACOM INTERBUANA
2/3/2020 15:02 1:31 91 No No Fadhli Closed pindah L3 ke vprn 876 GERBANG SINERGI PRIMA
2/3/2020 14:37 1:04 64 No No MaulanClosed advertise prefix WAN daANA NUSANTARA ANUGRAH
2/3/2020 14:13 0:38 38 No No Fadhli Closed reroute to TATA-6453 BOOKING INDONESIA
2/3/2020 15:07 1:14 74 No No MaulanClosed add far-end di sisi PTK-AYN-CN2 dan create sap loop untuk vlan
2/3/2020 17:14 1:01 61 No Yes Fadhli Closed eskalasi ke pak Alac TELEMEDIA NETWORK CAKRAWALA
2/3/2020 18:18 0:44 44 No No Ermy Closed reroute to STIX-7473 INDOSAT MEGA MEDIA
2/3/2020 19:46 2:11 131 No No Akmal Closed reroute to NTT-2914 INDOSAT MEGA MEDIA
2/3/2020 22:04 0:07 7 No No Akmal Closed No action PERTAMINA
2/3/2020 22:25 2:43 163 No No Akmal Closed Reroute LSP at BKR-CN BESTCAMP MULTIMEDIA
2/4/2020 0:04 0:49 49 No No Ermy Closed Migrasi service L3 fro REGUS BUSINESS CENTRE INDONESIA
2/4/2020 2:26 0:43 43 No No Ermy P2C reroute to NTT-2914 PT. WIDYA INTERSAT NUSANTARA
2/4/2020 6:38 0:58 58 No No Akmal Closed advertise IP Pelanggan APLIKANUSA LINTASARTA
2/4/2020 11:01 2:47 167 No No Fadhli Closed add static-route di sisi kpi-cn4
2/4/2020 9:50 0:34 34 No No Fadhli Closed reroute TATA-6453 PT. METRO PEARL INDONESIA
2/4/2020 13:35 1:20 80 No No AndrewClosed reset sdp
2/4/2020 16:17 0:53 53 No No Fadhli Closed tuning metric di sisi EL PT. WIDYA INTERSAT NUSANTARA
2/4/2020 16:16 0:56 56 No No Fadhli Closed tuning metric di sisi EL UNIVERSITAS INDONESIA
2/4/2020 18:32 0:42 42 No No MaulanClosed advertise prefix WAN daAPLIKANUSA LINTASARTA
2/4/2020 19:59 0:33 33 No No Ermy Closed advertise prefix WAN daPT LATIVI MEDIA KARYA
2/4/2020 20:31 0:29 29 No No Ermy Closed advertise prefix WAN daSMC AUTOMATION INDONESIA
2/4/2020 23:50 0:15 15 No No MaulanClosed Reroute to OIXP CEMERLANG MULTIMEDIA BANDUNG
2/5/2020 1:30 0:10 10 No No MaulanClosed advertise prefix WAN daPT. MAYAPADA CLINIC PRATAMA
2/4/2020 1:51 1:03 63 No No Ermy Closed Cek Status VPLS dan Jal INDOSAT SINGAPORE PTE LTD
2/5/2020 8:02 0:02 2 No Yes AndrewClosed PTR Record PERKEBUNAN N
2/5/2020 9:02 0:21 21 No No AndrewClosed optimasi via IIX KANGEAN ENERGY INDONESIA
2/5/2020 10:48 0:15 15 No No AndrewClosed optimasi via OIXP MITRA ABDI SOLUSI
2/5/2020 10:59 0:24 24 No No Bagus Closed Reset SDP
2/5/2020 10:53 0:23 23 No No AndrewClosed buat SDP di TCP-CN2 dan Lintasarta Xendit
2/5/2020 11:14 0:25 25 No Yes AndrewClosed sudah dileaking ke sol ISPL
2/5/2020 11:59 0:29 29 No No AndrewClosed advertise prefix WAN daAPLIKANUSA LINTASARTA
2/5/2020 14:55 0:44 44 No No AndrewClosed create peer disisi MDN-PT. SUMBER ALFARIA TRIJAYA
2/5/2020 15:26 0:44 44 No No AndrewClosed advertise IP Pelanggan kPT PRUDENTIAL LIFE ASSURANCE
2/5/2020 15:06 0:21 21 No No AndrewClosed peer VSI tersebut unm BANK MUAMALAT KCU JAMBI
2/5/2020 16:29 0:16 16 No No AndrewClosed reroute saat ini direct k CEMERLANG MULTIMEDIA BANDUNG
2/5/2020 17:49 0:28 28 No No AndrewClosed advertise prefix WAN daENERGI SENGKANG SITE GRAHA PENA
2/5/2020 18:27 0:26 26 No No Bagus Closed Upgrade QoS lv 4 PT. SUMBER ALFARIA TRIJAYA
2/5/2020 19:00 0:05 5 No Yes Fadhli Closed PTR Record DERMA GLOBAL VENTURA
2/5/2020 21:45 0:41 41 No No Fadhli Closed reroute via STIX-7473 BANK SHINHAN INDONESIA
2/5/2020 22:16 0:14 14 No No Fadhli Closed create lsp dan ping antar sdp normal
2/6/2020 1:31 0:45 45 No No Fadhli Closed ketika dicek link sudah KAYONG MUARA TEKNOINDO
2/6/2020 3:08 1:46 106 No No Fadhli Closed pengecekan normal tidak MULTI FINANCE, PT
2/6/2020 2:06 0:45 45 No No Fadhli Closed pindah L3 ke vprn 876 MADINA AGROLESTARI
2/6/2020 8:23 0:36 36 No No Bagus Closed Best Path, via OIXP APLIKANUSA LINTASARTA
2/6/2020 9:02 0:34 34 No No Bagus Closed Advertise pfx_direct_to-PROPERTINDO PRIMA PERKASA
2/6/2020 9:10 1:12 72 No No Dany Closed optimasi via RETN FRAMAS INDONESIA
2/6/2020 10:18 0:21 21 No No Dany Closed action no shutdown serBANK SYARIAH MANDIRI
2/6/2020 12:11 0:47 47 No No Dany Closed buatkan LSP disisi GCT2Astra BSD
2/6/2020 14:03 0:19 19 No No Bagus Closed advertise IP tujuan dan APLIKANUSA LINTASARTA
2/6/2020 14:04 0:41 41 No No Dany Closed advertise prefix WAN daANUGERAH BUNGO LESTARI
2/6/2020 14:36 1:58 118 No No Bagus Closed ping terpantau normal dMERAH PUTIH TELEMATIKA
2/6/2020 15:13 1:11 71 No No Bagus Closed Reset, dan terpantau tidak ada Flag
2/6/2020 16:03 0:19 19 No No Dany Closed reset dan terpantau up, terindikasi looping.
2/6/2020 16:21 0:14 14 No No Dany Closed tambahkan adververtis Cabang Bank Mandiri Pontianak Dipone
2/6/2020 17:02 0:26 26 No No Dany Closed advertise prefix WAN daCOMMONWEALTH STEEL INDONESIA
2/6/2020 17:26 0:37 37 No No Dany Closed advertise prefix pelanggREGUS BUSINESS CENTRE INDONESIA
2/6/2020 17:59 0:41 41 No No Bagus Closed advertise prefix WAN daRIKEN INDONESIA
2/6/2020 17:52 0:15 15 No No Dany Closed reset service sesuai re TIKI JALUR NUGRAHA EKAKURIR
2/6/2020 18:41 1:11 71 No No Dany Closed buatkan LSP di sisi ML TEKAD KARYA PUTERA
2/6/2020 19:12 1:11 71 No No Bagus Closed VSI terpantau UP. Actio PRIMACOM INTERBUANA
2/6/2020 19:32 0:31 31 No No AndrewClosed antar metro normal, disiPT. PERSONEL ALIH DAYA Semarang
2/6/2020 19:45 0:20 20 No No Ibnu Closed optimasi menggunakan H L UTCHISON 3 INDONESIA
2/6/2020 19:57 1:04 64 No No Bagus Closed optimasi via TATA namun ASIAN DEVELOPMENT BANK
2/6/2020 20:17 0:20 20 No No AndrewClosed reroute via IIX 7597 FAKULTAS TEKNIK GOWA UNHAS
2/6/2020 21:24 21:50 1310 No No AndrewClosed ping ke CE router pelan PT. AGUNG JAYA DWIPA
2/6/2020 23:34 1:18 78 No No AndrewClosed create garph cacti
2/7/2020 6:34 0:15 15 No No AndrewClosed tidak ada blokir port L4 TUNAS BARU LAMPUNG , PT.
2/7/2020 7:54 0:30 30 No No Fardan P2C Optimasi via telin, befo CATUR GLOBAL LOGISTIK
2/7/2020 10:06 0:17 17 No No Dany P2C Reset SDP using OK
2/7/2020 11:13 0:52 52 No No Dany P2C Optimasi path LSP SAMPOERNA AGRO
2/7/2020 11:29 0:24 24 No No Fardan P2C Best Path, via OIXP CENTRIN ONLINE PRIMA
2/7/2020 15:31 0:38 38 No No Fardan P2C ping CE >< pelanggan inSMC AUTOMATION INDONESIA
2/7/2020 15:49 0:14 14 No No Dany P2C optimasi menggunakan ANDIRA INFOMEDIA
2/7/2020 16:12 0:16 16 No No Dany P2C SDP down karena sap e PT. BANK CENTRAL ASIA, TBK
2/7/2020 19:07 1:02 62 No No Dany P2C Optimasi path LSP BUT BLACK & VEATCH INTERNATIONAL
2/7/2020 18:59 0:51 51 No No Fardan P2C reset SDP sesuai request
2/7/2020 19:10 0:56 56 No No Fardan P2C compare config dengan UNIBRAW
2/7/2020 21:15 0:12 12 No No Andrew P2C tambahkan MAC pelangg PT BANK DANAMON INDONESIA
2/7/2020 23:05 0:14 14 No No Andrew P2C advertise prefix WAN daSUMATERA TROPICAL SPICES
2/7/2020 23:25 0:40 40 No No Bagus P2C tambahkan MAC pelangg KHAZANAH MEDIA NETWORK NUSANT
2/7/2020 23:30 0:19 19 No No AndrewClosed reset service sesuai request dan terpantau sudah Up.
2/8/2020 0:16 1:52 112 No No Bagus P2C Action dari kami set Metric 200. bfore no metric
2/8/2020 10:04 0:13 13 No No Akmal P2C reset cf3: pada card A dan B
2/8/2020 11:38 0:55 55 No No Fardan P2C advertise prefix pelang CENTRIN ONLINE PRIMA
2/8/2020 11:32 0:12 12 No No Akmal P2C tambahkan vsi peer ke PT RISET PERKEBUNAN NUSANTARA
2/8/2020 14:18 0:24 24 No No Fardan P2C advertise Prefix pelanggKPKNL PEMATANG SIANTAR
2/8/2020 15:12 0:20 20 No No Fardan P2C prefix pelanggan (114.7PROPERTINDO PRIMA PERKASA
2/8/2020 17:09 2:15 135 No No Akmal P2C optimasi dengan membu INDOSAT MEGA MEDIA
2/8/2020 17:47 0:49 49 No No Fardan P2C setting QOS sesuai requPRIMA PESONA PRAKARSA
2/8/2020 19:09 1:10 70 No No Akmal P2C Tidak ada termuan resePT. ALIANSI TEKNOLOGI INDONESIA
Berdasarkan pengecekan kami no issue config, namun link OK.
2/8/2020 21:16 1:39 99 No No Dany P2C kami
Optimasi path LSP
compare dua INDOSAT
dengan MEGA MEDIA
Saat ini kami cek sudahsample
Full. Nosvc under
action sapkami.
dari 3/4/5 juga tidak d
2/8/2020 22:34 0:58 58 No No Dany P2C Kami menemukan temuan BANK MUAMALAT JKT
FCS error counting di PANCORAN - CO
sisi MLG-DPBT
2/9/2020 0:34 0:15 15 No No Dany P2C
2/9/2020 12:25 0:21 21 No No Ermy P2C reroute IP tujuan mele METRINDO SUKSES ABADI
2/9/2020 14:27 2:06 126 No No Akmal P2C Migrasi sdp dari PE1 ke CN1
2/9/2020 15:53 0:29 29 No No Akmal P2C Berdasarkan hasil pengeSATNETCOM BALIKPAPAN
2/9/2020 19:06 0:56 56 No Yes Ermy P2C kami tambahkan IP pelaCNOCO
2/9/2020 22:57 0:21 21 No No Fardan P2C bgp pelanggan establishPT. ARTHA TELEKOMINDO
Special Note
OKING INDONESIA
DORAMA VENTURES INDONESIA, PT
IMACOM INTERBUANA
RBANG SINERGI PRIMA
NA NUSANTARA ANUGRAH
OKING INDONESIA
N-CN2 dan create sap loop untuk vlan 3236
LEMEDIA NETWORK CAKRAWALA
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
STCAMP MULTIMEDIA
GUS BUSINESS CENTRE INDONESIA
. WIDYA INTERSAT NUSANTARA
LIKANUSA LINTASARTA
. METRO PEARL INDONESIA
. WIDYA INTERSAT NUSANTARA
NIVERSITAS INDONESIA
LIKANUSA LINTASARTA
LATIVI MEDIA KARYA
MC AUTOMATION INDONESIA
MERLANG MULTIMEDIA BANDUNG
. MAYAPADA CLINIC PRATAMA
DOSAT SINGAPORE PTE LTD
Eskalasi ke Pak Alac dan BU Tities
NGEAN ENERGY INDONESIA
TRA ABDI SOLUSI
tasarta Xendit
Eskalasi ke Mas Ugi & improper karena request tidak melalui bbip
LIKANUSA LINTASARTA
. SUMBER ALFARIA TRIJAYA
PRUDENTIAL LIFE ASSURANCE
NK MUAMALAT KCU JAMBI
MERLANG MULTIMEDIA BANDUNG
ERGI SENGKANG SITE GRAHA PENA
. SUMBER ALFARIA TRIJAYA
RMA GLOBAL VENTURA
NK SHINHAN INDONESIA
YONG MUARA TEKNOINDO
ULTI FINANCE, PT
ADINA AGROLESTARI
LIKANUSA LINTASARTA
OPERTINDO PRIMA PERKASA
AMAS INDONESIA
NK SYARIAH MANDIRI
LIKANUSA LINTASARTA
NUGERAH BUNGO LESTARI
ERAH PUTIH TELEMATIKA
rindikasi looping.
bang Bank Mandiri Pontianak Diponegoro
MMONWEALTH STEEL INDONESIA
GUS BUSINESS CENTRE INDONESIA
KEN INDONESIA
KI JALUR NUGRAHA EKAKURIR
KAD KARYA PUTERA
IMACOM INTERBUANA
T. PERSONEL ALIH DAYA Semarang
UTCHISON 3 INDONESIA
IAN DEVELOPMENT BANK
KULTAS TEKNIK GOWA UNHAS
. AGUNG JAYA DWIPA
NAS BARU LAMPUNG , PT.
TUR GLOBAL LOGISTIK
MPOERNA AGRO
NTRIN ONLINE PRIMA
MC AUTOMATION INDONESIA
NDIRA INFOMEDIA
. BANK CENTRAL ASIA, TBK
T BLACK & VEATCH INTERNATIONAL COMPANY
BANK DANAMON INDONESIA
MATERA TROPICAL SPICES
AZANAH MEDIA NETWORK NUSANTARA
st dan terpantau sudah Up.
c 200. bfore no metric
NTRIN ONLINE PRIMA
RISET PERKEBUNAN NUSANTARA
KNL PEMATANG SIANTAR
OPERTINDO PRIMA PERKASA
DOSAT MEGA MEDIA
IMA PESONA PRAKARSA
. ALIANSI TEKNOLOGI INDONESIA
DOSAT MEGA MEDIA
ll. No action dari kami.
NK
FCSMUAMALAT JKT di
error counting PANCORAN - CONDET
sisi MLG-DPBT-EN1.
ETRINDO SUKSES ABADI
TNETCOM BALIKPAPAN
Eskalai ke L2 Pak Dakrun dan Pak Alac
. ARTHA TELEKOMINDO
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Monday, 27 January 5 WO156719 #2020012740000031 Bls: [PL2] [INTERNAL] [INTERMITTEN] SR Problem Handling
Monday, 27 January 5 WO156720 #2020012740000041 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Monday, 27 January 5 WO156603 #2020012740000111 Re: [S2] [INTERNAL] [DOWN] SR#2-347655Problem Handling
Monday, 27 January 5 WO156606 #2020012740000102 Bls: [S-ESCALATION][S3][INTERNAL][INT Problem Handling
Monday, 27 January 5 WO156725 #2020012740000095 Re: [EP] [INTERNAL] [INTERMITTENT] [S Problem Handling
Monday, 27 January 5 WO156726 #2020012740000086 Bls: [S3] [INT] [IP ROUTE PROBLEM] SR# Problem Handling
Monday, 27 January 5 WO156728 #2020012740000077 RE: [EP] [INTERNAL] [SR# 2-34763674450 Non Problem Handling
Monday, 27 January 5 WO156828 #2020012740000068 RE: [S1] [INTERNAL] [DOWN] SR# 2-34761 Problem Handling
Monday, 27 January 5 WO156618 #2020012740000059 RE: [S2] [WO156618] [INTERNAL] [DOWN]Problem Handling
Monday, 27 January 5 WO156246 #2020012840000011 [WO156246] [PL1] [OPEN] [DOWN] SR#2-3Problem Handling
Tuesday, 28 Januar 5 WO156761 #2020012840000021 [S3] [INTERNAL] [REDUCED BANDWIDTH] SR# Problem Handling
Tuesday, 28 Januar 5 WO156759 #2020012840000039 [S2] [INTERNAL] [DOWN] SR# 2-3480846 Problem Handling
Tuesday, 28 Januar 5 WO156764 #2020012840000048 [S3] [INTERNAL] [HIGH LATENCY] SR#2-3 Problem Handling
Tuesday, 28 Januar 5 WO156760 #2020012840000057 [S3] [internal] [LATENCY] SR#2-3447197 Problem Handling
Tuesday, 28 Januar 5 WO156763 #2020012840000066 [S2] [INTERNAL] [DOWN] SR#2-3479649072 Problem Handling
Tuesday, 28 Januar 5 WO156765 #2020012840000075 Sdp TGL-PKN-PE1 to TGL-SND-EN1 Down Problem Handling
Tuesday, 28 Januar 5 #2020012840000084 RE: mohon reset SDP Problem Handling
Tuesday, 28 Januar 5 WO156856 #2020012840000093 RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR Problem Handling
Tuesday, 28 Januar 5 WO156858 #2020012840000101 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-Problem Handling
Tuesday, 28 Januar 5 WO156857 #2020012840000119 RE: [S3] [INTERNAL] [REDUCED BANDWIDProblem Handling
Tuesday, 28 Januar 5 WO156775 #2020012840000128 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Tuesday, 28 Januar 5 WO156863 #2020012840000137 RE: [S3] [INTERNAL] [WEBSITE ACCESS PROProblem Handling
Tuesday, 28 Januar 5 #2020012840000146 RE: Optimasi LL Telkom Palu-Manado congProblem Handling
Tuesday, 28 Januar 5 WO156780 #2020012840000155 RE: [EP][INTERNAL][SR#2-341926147998][Problem Handling
Tuesday, 28 Januar 5 WO156779 #2020012840000164 RE: [PL2] [INTERNAL] [INTERMITTEN] SR Problem Handling
Tuesday, 28 Januar 5 WO156778 #2020012840000173 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling
Tuesday, 28 Januar 5 WO156870 #2020012840000182 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Tuesday, 28 Januar 5 WO156872 #2020012840000191 RE: [S3] [INTERNAL] [WEB ACCES PROB] Problem Handling
Tuesday, 28 Januar 5 WO156871 #2020012840000208 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Tuesday, 28 Januar 5 TT33561878 #2020012840000217 RE: ESCALATE TT33561878 IMPACT: LoopinProblem Handling
Tuesday, 28 Januar 5 WO156791 #2020012940000019 Re: [S3] [INTERNAL] [LATENCY] SR# 2-3 Problem Handling
Wednesday, 29 Janu 5 WO156795 #2020012940000028 Bls: [S-ESCALATION][S3][INTERNAL][ERRORProblem Handling
Wednesday, 29 Janu 5 WO156889 #2020012940000037 RE: [PL1] [INTERNAL] [DOWN] SR# 2-349 Problem Handling
Wednesday, 29 Janu 5 WO156893 #2020012940000046 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Wednesday, 29 Janu 5 WO156804 #2020012940000055 RE: [ES] [INTERNAL] [DOWN] [SR#2-3493 Problem Handling
Wednesday, 29 Janu 5 WO156898 #2020012940000064 RE: Sdp JKT-KBS-CN1 to JKT-VAS-EN1 DownProblem Handling
Wednesday, 29 Janu 5 WO156800 #2020012940000073 RE: [S1] [INTERNAL] [DOWN] SR# 2-349 Problem Handling
Wednesday, 29 Janu 5 WO156811 #2020012940000082 RE: [S3] [internal] [INTERMITTEN] SR#2 Problem Handling
Wednesday, 29 Janu 5 WO156824 #2020012940000091 RE: [S3] [internal] [WEB ACCESS PROB] Problem Handling
Wednesday, 29 Janu 5 WO157029 #2020012940000108 RE: [S3] [WO154181] [internal] [IP ACCES Problem Handling
Wednesday, 29 Janu 5 WO157032 #2020012940000117 RE: [S3] [internal] [WEB ACCESS PROBLEMProblem Handling
Wednesday, 29 Janu 5 WO157040 #2020012940000126 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3Problem Handling
Wednesday, 29 Janu 5 WO156914 #2020012940000135 RE: [S3] [internal] [best path] SR#2-34 Problem Handling
Wednesday, 29 Janu 5 #2020012940000144 RE: Node under ME Jeneponto Pallenggu dProblem Handling
Wednesday, 29 Janu 5 WO157044 #2020012940000153 RE: [PL2] [WO157044] [INTERNAL] [HIGH Problem Handling
Wednesday, 29 Janu 5 WO156920 #2020012940000162 Re: [S3] [internal] [INTERMITTEN] SR#2- Problem Handling
Wednesday, 29 Janu 5 WO156922 #2020013040000016 RE: [S3] [WO156922] [INTERNAL] [LATE Problem Handling
Thursday, 30 Janua 5 #2020013040000025 RE: Mohon bantuannya untuk Troubleshoot Problem Handling
Thursday, 30 Janua 5 WO157055 #2020013040000034 RE: [S3] [WO157055] [INTERNAL] [WEB ACProblem Handling
Thursday, 30 Janua 5 WO157056 #2020013040000043 RE: [S1] [OPEN] [DOWN] [SR#2-349700910Problem Handling
Thursday, 30 Janua 5 WO156931 #2020013040000052 RE: [S2] [INTERNAL] [DOWN] SR#2-3497 Problem Handling
Thursday, 30 Janua 5 WO156897 #2020013040000061 RE: [S1] [INTERNAL] [DOWN] SR# 2-3493 Problem Handling
Thursday, 30 Janua 5 WO156932 #2020013040000071 RE: [PL1] [INTERNAL] [DOWN] SR#2-3497 Problem Handling
Thursday, 30 Janua 5 WO157058 #2020013040000089 RE: [S3] [internal] [INTERMITTEN] SR#2 Problem Handling
Thursday, 30 Janua 5 WO156935 #2020013040000098 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2- Problem Handling
Thursday, 30 Janua 5 WO157062 #2020013040000105 RE: [S3] [INTERNAL] [High Error] SR# 2 Problem Handling
Thursday, 30 Janua 5 WO157059 #2020013040000114 RE: [S1] [INTERNAL] [DOWN] SR#2-3496 Problem Handling
Thursday, 30 Janua 5 WO156940 #2020013040000123 RE: [S-ESCALATION][S3][INTERNAL][INT Problem Handling
Thursday, 30 Janua 5 #2020013040000132 RE: Request Reset Service sap:2/2/1:888 Problem Handling
Thursday, 30 Janua 5 WO157067 #2020013040000141 RE: [EP] [INTERNAL] [SR#2-349741046258Problem Handling
Thursday, 30 Janua 5 WO156945 #2020013040000151 RE: [S3] [INTERNAL] [Reduced Bandwidth Problem Handling
Thursday, 30 Janua 5 WO156949 #2020013040000169 RE: [S2] [INTERNAL] [DOWN] SR#2-3497 Problem Handling
Thursday, 30 Janua 5 #2020013040000178 RE: 22 LTE DOWN Under Pangkal Pinang Problem Handling
Thursday, 30 Janua 5 WO156954 #2020013040000187 RE: [S-ESCALATION][S3][INTERNAL][LATE Problem Handling
Thursday, 30 Janua 5 WO156952 #2020013040000196 RE: [S3] [INTERNAL] [Intermitten] SR#2-3 Problem Handling
Thursday, 30 Janua 5 WO157078 #2020013040000203 RE: [PR2] [WO157078] [PACKET LOSS] [SR Problem Handling
Thursday, 30 Janua 5 WO156955 #2020013040000212 RE: [INTERNAL][SR#2-349797987300][INT Problem Handling
Thursday, 30 Janua 5 WO156966 #2020013040000221 RE: [S-ESCALATION][S3][INTERNAL][WEB Problem Handling
Thursday, 30 Janua 5 TT33646494 #2020013040000231 RE: ESCALATE TT33646494 IMPACT: LoopiProblem Handling
Thursday, 30 Janua 5 WO156964 #2020013040000249 RE: [S-ESCALATION][S3][INTERNAL][INT Problem Handling
Thursday, 30 Janua 5 WO157081 #2020013040000258 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-Problem Handling
Thursday, 30 Janua 5 WO156974 #2020013040000267 RE: [S3] [INTERNAL] [WEB ACCESS PROB] SProblem Handling
Thursday, 30 Janua 5 WO156975 #2020013040000276 Re: [PL2] [INTERNAL] [Intermitten] SR Problem Handling
Thursday, 30 Janua 5 WO157092 #2020013040000285 RE: [S3] [internal] [REDUCE BENWIDTH] Non
S Problem Handling
Thursday, 30 Janua 5 WO156978 #2020013040000294 RE: [ES] [INTERNAL] [INTERMITTEN] SR# 2 Problem Handling
Thursday, 30 Janua 5 #2020013040000301 RE: Need Help Reset SDP Problem Handling
Thursday, 30 Janua 5 WO157093 #2020013040000311 RE: [PL2] [INTERNAL] [ADVERTISE IP] SR# Problem Handling
Thursday, 30 Janua 5 WO156981 #2020013140000014 RE: [PL1] [INTERNAL] [DOWN] SR# 2-349 Problem Handling
Friday, 31 January 5 WO156982 #2020013140000023 RE: [S-ESCALATION][S3][internal][MAC Non Problem Handling
Friday, 31 January 5 WO157101 #2020013140000032 RE: [S-ESCALATION][S3][intrnal][INTER Problem Handling
Friday, 31 January 5 WO157111 #2020013140000041 RE: [PL1] [INTERNAL] [DOWN] SR#2-3499410 Problem Handling
Friday, 31 January 5 WO156995 #2020013140000051 RE: [S1] [INTERNAL] [DOWN] SR#2-349854Problem Handling
Friday, 31 January 5 WO156997 #2020013140000069 RE: [S2] [Internal] [DOWN] [SR#2-3501 Problem Handling
Friday, 31 January 5 TT33676166 #2020013140000078 RE: ESCALATE TT33676166 IMPACT: High utilProblem Handling
Friday, 31 January 5 WO156999 #2020013140000087 Bls: [S3] [WO156999] [internal] [WEBSIT Problem Handling
Friday, 31 January 5 WO157002 #2020013140000096 RE: [PL1] [INTERNAL] [DOWN] SR#2-3498 Problem Handling
Friday, 31 January 5 WO157129 #2020013140000112 Bls: [S3] [WO157129] [INTERNAL] [INTERMProblem Handling
Friday, 31 January 5 WO157131 #2020013140000103 RE: [S1] [INTERNAL] [DOWN] SR# 2-3501 Problem Handling
Friday, 31 January 5 #2020013140000121 LDP Break Problem Handling
Friday, 31 January 5 WO157228 #2020013140000131 RE: [S3] [internal] [REDUCE BANDWIDTH] Problem Handling
Friday, 31 January 5 WO157134 #2020013140000149 RE: [S3] [internal] [Reduced Bandwidt Problem Handling
Friday, 31 January 5 WO157141 #2020013140000158 RE: [S3] [INTERNAL] [LATENCY] SR# 2-3 Problem Handling
Friday, 31 January 5 WO157139 #2020013140000167 RE: [S1] [INTERNAL] [DOWN] SR# 2-3501 Problem Handling
Friday, 31 January 5 WO157145 #2020013140000176 Re: WO157145 ( JKT-CKN6-AN1-ESS6 )01Problem Handling
Friday, 31 January 5 WO157146 #2020020140000015 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3501 Problem Handling
Saturday, 1 februar 5 WO157158 #2020020140000024 [PL2] [INTERNAL] [WEB ACCESS PROB] SR Problem Handling
Saturday, 1 februar 5 WO157155 #2020020140000033 [ES] [INTERNAL] [ERROR] SR# 2-350166451 Problem Handling
Saturday, 1 februar 5 #2020020140000079 Routing IP MME-MLG1 (10.159.58.209) tidProblem Handling
Saturday, 1 februar 5 WO157162 #2020020140000042 [ES] [INTERNAL] [INTERMITTEN] SR#2-35016 Problem Handling
Saturday, 1 februar 5 WO157161 #2020020140000051 [ES] [INTERNAL] [SR#2-350166481948] [ Problem Handling
Saturday, 1 februar 5 WO157246 #2020020140000061 [PL2] [INTERNAL] [WEBSITE ACCESS PROBLProblem Handling
Saturday, 1 februar 5 WO157248 #2020020140000088 RE: [ES] [INTERNAL] [SR#2-35016648194 Problem Handling
Saturday, 1 februar 5 WO157168 #2020020140000097 RE: [S3] [INTERNAL] [REQUEST] SR# 2-35 Non Problem Handling
Sunday, 2 februari 5 #2020020240000013 [URGENT] Migrasi traffic ALU ke NEC undNon Problem Handling
Sunday, 2 februari 5 #2020020240000022 Mohon bantuannya untuk config metro Non Problem Handling
Sunday, 2 februari 5 WO157264 #2020020240000031 [PR3] [INTERNAL] [DOWN] SR# 2-350168 Problem Handling
Sunday, 2 februari 5 WO157034 #2020020340000011 [S3] [INTERNAL] [HIGH LATENCY] SR#2-3 Problem Handling
Sunday, 2 februari 5 WO157190 #2020020340000021 RE: [ES] [INTERNAL] [INTERMITTENT] [SR Problem Handling
Sunday, 2 februari 5 WO157200
Sunday, 2 februari 5 WO157432
Request
Optimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400095 Proper Proper 1/27/2020 9:37
Service ProblemintermittenNAP Service INIX I-NOC HPSMBackoffice IP/MPLS400064 Proper Proper 1/27/2020 9:43
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400028 Proper Proper 1/27/2020 11:37
Service ProblemintermittenNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
4000182 Proper Proper 1/27/2020 11:28
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400019 Proper Proper 1/27/2020 11:31
Service Problemprefix pelanNAP Service INP I-NOC HPSMBackoffice IP/MPLS 40009 Proper Proper 1/27/2020 11:35
Create/Modify Mac Filter
request crea VPN Service
L2 Multipoint
I-NOC
HPSM Backoffice IP/MPLS
40005 Proper Proper 1/27/2020 12:04
Service Problemrequest creVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400028 Proper Proper 1/27/2020 16:55
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400019 Proper Proper 1/27/2020 15:21
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS400019 Proper Proper 1/27/2020 17:36
Service Problemping ke 203NAP Service IDIA I-NOC HPSMBackoffice IP/MPLS400064 Proper Proper 1/27/2020 23:25
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/28/2020 0:31
Service ProblemintermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/28/2020 0:56
Service Problemhigh latencNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS 40004 Proper Proper 1/28/2020 0:27
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/28/2020 0:51
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/28/2020 7:21
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper 1/28/2020 10:35
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/28/2020 10:38
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/28/2020 11:09
Service ProblemREDUCED BVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/28/2020 11:12
Service Problemgoogle inteNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000182 Proper Proper 1/28/2020 11:32
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/28/2020 12:59
Backbone Congestion (Domestic
OptimasiLink) Non Service
Non ServiceE mail
TO Kalisumapa 4000155 Proper Proper 1/28/2020 13:37
Service ProblemTidak dapatVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000166 Proper Proper 1/28/2020 14:58
Service ProblemOptimasi VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/28/2020 14:41
Service ProblemOptimasi NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/28/2020 14:44
Service ProblemOptimasi NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/28/2020 16:49
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/28/2020 17:08
Service ProblemOptimasi NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/28/2020 17:13
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper 1/28/2020 18:04
Service ProblemintermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/28/2020 21:19
Service Problemtraffic terkeNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/29/2020 3:25
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 1/29/2020 6:09
Backbone Congestion (Domestic Link)
INTERMITTVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/29/2020 7:52
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 1/29/2020 8:52
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 1/29/2020 9:15
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/29/2020 8:44
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 1/29/2020 11:32
Service ProblemOptimasi I NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/29/2020 14:01
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/29/2020 14:29
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/29/2020 14:58
Service ProblemOptimasi I NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/29/2020 16:03
Service ProblemOptimasi I NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/29/2020 16:16
Service ProblemintermittenVPN ServiceL3 VPN HPSM Others 4000166 Proper Proper 1/29/2020 16:13
Service ProblemHIGH ERRONAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/29/2020 18:03
Service ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/29/2020 20:51
Service ProblemintermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/29/2020 23:02
Service Problemsap down VPN Service L2 MultipointHPSM
TO West & Central Java
400015 Proper Proper 1/30/2020 1:16
Service ProblemIntermittenNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/30/2020 6:43
Service Problemservice dowNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/30/2020 6:46
Service Problemservice dowNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/30/2020 7:32
Service Problemservice dowNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/30/2020 7:30
Network Change Impact
service dowNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400094 Proper Proper 1/30/2020 8:25
Service ProblemIntermittenNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/30/2020 9:16
Network Change Impact
service dowVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 8:37
Service ProblemHIGH ERRONAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
4000175 Proper Proper 1/30/2020 10:02
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/30/2020 9:27
Service Problemservice dowVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/30/2020 9:49
Service Problemsap down VPN Service
L2 MultipointEmail GSA Improper1/30/2020 10:40
400015 Improper
Network Change Impact
service dow VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 10:39
Network Change Impact
service dowNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 11:01
Service ProblemSDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 11:57
Service Problemservice dowVPN Service
L2 MultipointEmailTO Sumatera 400015 Proper Proper 1/30/2020 11:18
Service ProblemLATENCY NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
4000103 Proper Proper 1/30/2020 13:49
Service ProblemIntermittenNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/30/2020 13:45
Service ProblemPACKET LOSNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/30/2020 14:49
Service ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 14:06
Service ProblemWEB ACCESNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/30/2020 15:28
Service ProblemSDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/30/2020 15:50
Service ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 15:30
Service ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/30/2020 16:39
Service ProblemWEB ACCESNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/30/2020 18:11
Service ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/30/2020 18:27
Create/Modify QoSUpgrade QNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400042 Proper Proper 1/30/2020 21:51
Service ProblemIntermittenVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/30/2020 21:51
Service ProblemSDP down VPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400060 Proper Proper 1/30/2020 22:42
Service ProblemOptimasi I NAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/30/2020 21:53
Service ProblemHigh util VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/30/2020 23:01
Create/Modify Mac Filter
Updace MAVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper Proper 1/31/2020 0:19
Service ProblemLag TimpanNAP Service INIX I-NOCHPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/31/2020 4:17
Network Change Impact
service dowVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/31/2020 9:42
Service Problemservice dowNAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/31/2020 11:29
Service Problemservice dowNAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/31/2020 13:54
Backbone Congestion (Domestic Link)
High utilizaNon Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 1/31/2020 13:36
Service ProblemIntermittenNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/31/2020 14:49
Service ProblemWEB ACCESNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/31/2020 14:37
Service ProblemINTERMITTNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/31/2020 16:50
Service Problemservice dowNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/31/2020 16:52
Service ProblemSDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/31/2020 17:48
Service ProblemIntermittenNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000181 Proper Proper 1/31/2020 18:04
Service Problemservice dowNAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/31/2020 18:19
Service ProblemReset BGP iNAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/31/2020 20:09
Service ProblemChange IP INAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/31/2020 22:02
Service ProblemReset SDP lVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/31/2020 22:40
Service Problemservice dowVPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 1/31/2020 23:40
Service Problemakses ML dNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
40004 Proper Proper 2/1/2020 10:46
Service Problemping dari B VPN ServiceL3 VPNI-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 2/1/2020 9:11
Others pengecekanVPN ServiceL3 VPNConfiguration
Email Management
400039 Proper Proper 2/1/2020 9:45
Service ProblemintermittenVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 2/1/2020 15:56
Service Problemping dari B VPN ServiceL3 VPNI-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 2/1/2020 9:11
Service Problemtidak bisa NAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
400064 Proper Proper 2/1/2020 17:20
Service Problemping dari B VPN ServiceL3 VPNI-NOC
HPSMFH Backoffice IP/MPLS Proper Proper 2/1/2020 19:38
PTR Record Registration
add PTR ReNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400091 Proper Proper 2/1/2020 19:16
Provide Information
pengecekanVPN ServiceL3 VPN TO Email
East Java & Bali Nusra
4000139 Proper Proper 2/2/2020 11:29
Others integrasi J Non Service
Non ServiceEmailTO Jabodetabek4000157 Proper Proper 2/2/2020 12:14
Service ProblemSDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 2/2/2020 18:11
Service ProblemIntermittenNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 2/2/2020 18:19
Service ProblemIntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper 2/2/2020 20:52
Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
to
Escalate
Escalation
L2 SGPL2
to L2
SGP
L2 Transport
PIC
SGPL1 Status Note External Customer Special Note
1/27/2020 9:46 0:09 9 No No AndrewClosed ketika di cek sudah norm HUTCHISON 3 INDONESIA
1/27/2020 10:29 0:46 46 No No Fadhli Closed reroute to Telin-7713 daUNIVERSITAS MUHAMMADIYAH
1/27/2020 12:24 0:47 47 No No AndrewClosed tidak bisa dioptimasi ka VALE INDONESIA PT, TBK
1/27/2020 13:53 2:25 145 No No Fadhli Closed pindah L3 ke ANC-CN3 vBINTAN VISTA
1/27/2020 13:54 2:23 143 No No AndrewClosed create new path PT BANK DBS INDONESIA
1/27/2020 13:51 2:16 136 No No Fadhli Closed meminta tim Chronic unt TELEMEDIA NETWORK CAKRAWALA
1/27/2020 13:28 1:24 84 No No Fadhli Closed create mac-filter baru PT ASTRA INTERNATIONAL
1/27/2020 17:14 0:19 19 No No AndrewClosed create new sdp dikeduaCHINA TELECOM INDONESIA
1/27/2020 15:33 0:12 12 No No Fadhli Closed create new path APLIKANUSA LINTASARTA
1/27/2020 18:42 1:06 66 No No maulan Closed create LSP at LBK-AMP INDOSAT MEGA MEDIA
1/27/2020 23:46 0:21 21 No No ermy Closed reroute IP tujuan dan p PT. APPLICATION SOLUTIONS
1/28/2020 0:34 0:03 3 No No maulan Closed reset sdp 4333:5153733PT.INTEGRA KREASITAMA SOLUSINDO
1/28/2020 2:01 1:05 65 No No ermy Closed create LSP dengan jalur BUT BLACK & VEATCH INTERNATIONAL COMPA
1/28/2020 1:17 0:50 50 No No maulan Closed reroute IP 110.74.168.7WASCO ENGINEERING INDONESIA
1/28/2020 0:56 0:05 5 No No ermy Closed reset sdp 9371:14350 BENDAHARA PENGELUARAN ANGGARAN LKPP
1/28/2020 8:21 1:00 60 No No Bagus Closed Optimasi dengan LSP
1/28/2020 10:45 0:10 10 No No AndrewClosed reset SDP
1/28/2020 11:03 0:25 25 No No AndrewClosed advertise ke prefix pfx_dNIPRO INDONESIA JAYA
1/28/2020 11:23 0:14 14 No No AndrewClosed advertise ke prefix pfx_dPT. RUMAH SAKIT SILOAM HOSPITALS SUMSEL
1/28/2020 11:31 0:19 19 No No Bagus Closed Create LSP dari arah DRDANA KINI INDONESIA
1/28/2020 11:50 0:18 18 No No AndrewClosed action advertise prefix PT WIFIKU INDONESIA
tuning full metric namun no improve, kemungkinan trafik lsp via LL Telk
1/28/2020 13:22 0:22 22 No No AndrewClosed best
Sudahpath
kamiviakembalikan
telkom [1]APLIKANUSA LINTASARTA
ke semula metric 1000
1/28/2020 13:42 0:05 5 No No AndrewClosed
1/28/2020 15:25 0:27 27 No No AndrewClosed eskalasikan ke team Hu BANK SYARIAH MANDIRI
1/28/2020 15:41 1:00 60 No No AndrewClosed tidak dapat di optimasi, PRIMACOM INTERBUANA
1/28/2020 16:00 1:16 76 No No AndrewClosed tidak dapat di optimasi, ALITA PRAYAMITRA
1/28/2020 16:57 0:08 8 No No AndrewClosed tidak dapat di optimasi, APLIKANUSA LINTASARTA
1/28/2020 17:24 0:16 16 No No AndrewClosed best path via telkom [1]AICE ICE CREAM JATIM INDUSTRY
1/28/2020 17:26 0:13 13 No No AndrewClosed tidak dapat di optimasi, SRIWIJAYA AIR INDONESIA
1/28/2020 18:45 0:41 41 No No Bagus Closed hasil pengecekan tidak ditemukan Service tersebut di Far-End.
1/28/2020 22:24 1:05 65 No No maulan Closed advertise ke prefix pfx_dPT. HANWHA LIFE INSURANCE INDONESIA
1/29/2020 5:28 2:03 123 No No Fadhli Closed saat ini Traffic
masing2 pindah
sap-port (IDIAkeCONVERSANT
link satunya. SOLUTIONS PTE LTD
1/29/2020 8:05 1:56 116 No No Dany Closed Saat ini service
NO Action SDP su PRIMACOM INTERBUANA
dari kami.
1/29/2020 8:46 0:54 54 No No Bagus Closed MEDIA SARANA AKSES
1/29/2020 9:12 0:20 20 No No Dany Closed Saat ini service SDP su BANK MUAMALAT INDONESIA TBK
1/29/2020 9:39 0:24 24 No No Dany Closed Saat ini service SDP sudah Up, Action menambahkan prefix ip system BR
1/29/2020 9:44 1:00 60 No No Bagus Closed Saat ini SDP terpantau PT. APLIKANUSA LINTASARTA
1/29/2020 12:53 1:21 81 No No Dany Closed hasil pengecekan kami KARYADIBYA MAHARDHIKA
1/29/2020 15:00 0:59 59 No No Bagus Closed advertise IP tujuan di KPUNIVERSITAS NAHDATUL ULAMA SURABAYA
1/29/2020 15:20 0:51 51 No No Bagus Closed IP PTP sudah kami gantiPT. PAKARTI RIKEN INDONESIA
1/29/2020 15:44 0:46 46 No No Dany Closed action advertise ip WANAPLIKANUSA LINTASARTA
1/29/2020 16:29 0:26 26 No No Dany Closed Berikut hasil pengecekan
action advertise ip WANJAVA kami,
UNITED SERVICE
1. under me MKS-JPT-EN1 hanya IP 10.16.181.103 10.16.182.103 yang
1/29/2020 16:51 0:35 35 No No Dany Closed sudah best path via DireDATACOM
2. under me MKS-PGU-EN1 hanya IP DIAN GRAHA
10.16.181.149 10.16.182.149 yang
1/29/2020 16:57 0:44 44 No No Dany Closed
1/29/2020 18:32 0:29 29 No No Bagus Closed Optimasi via NTT INDOSAT MEGAEskalasi ke Pak Alac
1/29/2020 21:26 0:35 35 No No AndrewClosed advertise prefix /28 da ASSIST SOFTWARE INDONESIA PRATAMA
1/30/2020 0:29 1:27 87 No No Fadhli Closed create lsp 2 sisi PT. SUMIDHAZ PERMATA BUNDA
1/30/2020 1:41 0:25 25 No No Fadhli Closed reset sap
1/30/2020 7:16 0:33 33 No No AndrewClosed action advertise ip WANBEND POLITEKNIK NEGERI PADANG
1/30/2020 7:21 0:35 35 No No Fadhli Closed menemukan sap port daSAM INDO PERKASA. PT
Berdasarkan pengecekan kami, untuk mac 0024-dce0-85fa sudah detec
1/30/2020 8:02 0:30 30 No No Fardan Closed Sedangkan
Dari hasil pengecekan
mac under kDUAK SATU DUA TIGA
sap GigabitEthernet0/2/7.155 belum ter-detect.
1/30/2020 8:18 0:48 48 No No Dany Closed JAYA KARTHA SOLUSINDO-LA
1/30/2020 9:18 0:53 53 No No Fardan Closed Create service sesuai reAPLIKANUSA LINTASARTA
1/30/2020 9:36 0:20 20 No No Fardan Closed tambahkan IP PelangganSINAR HARAPAN KELUARGA
1/30/2020 9:34 0:57 57 No No Dany Closed optimasi dengan membu BTPN KCp SUKANAGARA
1/30/2020 10:22 0:20 20 No No Dany Closed Berdasarkan pengecekan ANDIRA
k INFOMEDIA
1/30/2020 10:23 0:56 56 No No Fardan Closed optimasi link ke arah p PT NETTOCYBER INDONESIA
1/30/2020 10:52 1:03 63 No No Dany Closed optimasi dengan membua MEDIA SARANA AKSES
Sudah kami buatkan new sdp disisi MLG-BLR dan tertantau Up [1],
1/30/2020 10:58 0:18 18 No No Dany Closed reset
Mac sap 2/2/1:888 sesuai
address pengecekan
disisi MLG-PE1 request
juga dan improper
sudah karena request tidak m
ter-detect.[2]
Berdasarkan kami terpantau tidak ada packet loss [1]
1/30/2020 11:24 0:45 45 No No Dany Closed PT ASTRA
Mac address juga terdetect INTERNATIONAL
disisi MLG-PE1 [2]. TBK
1/30/2020 11:43 0:42 42 No No Dany Closed APLIKANUSA LINTASARTA
1/30/2020 12:21 0:24 24 No No Fardan Closed optimasi dengan membua PALAPA SATELIT NUSA SEJAHTERA
1/30/2020 12:37 1:19 79 No No Dany Closed sample beberapa vlan dibawah detect mac namun tidak bisa di ping.
1/30/2020 14:28 0:39 39 No No Fardan Closed rubah peering kearah I ALIANSI TEKNOLOGI INDONESIA
1/30/2020 14:54 1:09 69 No No Fardan Closed Dari hasil pengecekan kPT. MITRA INTERNET TECH
1/30/2020 15:08 0:19 19 No No Fardan Closed Dari hasil pengecekan kaINDOSAT SINGAPORE PTE LTD
1/30/2020 15:07 1:01 61 No No Dany Closed sudah normal. No actionKCP SUKABUMI CIBADAK
1/30/2020 15:42 0:14 14 No No Dany Closed optimasi via Telkom BELEFINA SARANA MEDIKA
1/30/2020 16:17 0:27 27 No No Fardan Closed reset sdp dan terpantau up
1/30/2020 16:52 1:22 82 No No Dany Closed Create LSP dua sisi. PT DUTAKOM WIBAWA PUTRA
1/30/2020 17:04 0:25 25 No No Fardan Closed pindahkan LSP menggunSUN LIFE FINANCIAL INDONESIA
1/30/2020 18:26 0:15 15 No No Dany Closed Berdasarkan pengecekan TUNAS LINK INDONESIA
1/30/2020 20:05 1:38 98 No No AndrewClosed optimasi menggunakan IpNDOSAT MEGA MEDIA
1/30/2020 22:34 0:43 43 No No AndrewClosed Upgrade QOS from 250 APLIKANUSA LINTASARTA
1/30/2020 22:52 1:01 61 No No Bagus Closed Tuning Metric dari 18 k PT. SUMBER ALFARIA TRIJAYA
1/30/2020 23:06 0:24 24 No No Bagus Closed mengganti LSP ke LDP
1/30/2020 23:11 1:18 78 No No AndrewClosed Optimasi via NTT INDOSAT MEGA MEDIA
1/30/2020 23:22 0:21 21 No No AndrewClosed link BDG-LBG-EN1<> BDG-LBG-AN1
INDOSAT MEGA tidakMEDIA
dapat kami optimasi karena LB
1/31/2020 0:31 0:12 12 No No AndrewClosed add mac 6c3b-6b7a-08 PT. MITRA LINTAS MULTIMEDIA
1/31/2020 4:41 0:24 24 No No AndrewClosed link terpantau normal. NCEMERLANG MULTIMEDIA BANDUNG
1/31/2020 10:02 0:20 20 No No Akmal Closed tambahkan SDP-BindingPERTAMINA RETAIL
1/31/2020 11:45 0:16 16 No No Fardan Closed antar metro normal, mac RACKH LINTAS ASIA
1/31/2020 14:43 0:49 49 No No Fardan Closed tambahkan mac addressTELEMEDIA
7 NETWORK CAKRAWALA
1/31/2020 15:21 1:45 105 No No Akmal Closed tuning metric namun no improve
1/31/2020 15:19 0:30 30 No No Fardan Closed advertise IP LAN pelangBEND. POLITEKNIK KESEHATAN PADANG
1/31/2020 16:12 1:35 95 No No Fardan Closed sudah best path denganINDOSAT MEGA MEDIA
1/31/2020 17:21 0:31 31 No No Fardan Closed advertise ip tujuan ke BOOKING INDONESIA
1/31/2020 17:08 0:16 16 No No Akmal Closed Create path lsp baru da BUT BLACK & VEATCH INTERNATIONAL COMPA
1/31/2020 18:08 0:20 20 No No Akmal Closed buatkan sdp di sisi lawannya dan telah terpantau up.
1/31/2020 18:29 0:25 25 No No Fardan Closed advertise IP Pelanggan KARYA INDAH ALAM SEJAHTERA
1/31/2020 18:35 0:16 16 No No Akmal Closed reset BGP namun no imECONDELIGHT
1/31/2020 20:24 0:15 15 No No Wenda Closed reset BGP namun no impr UNIVERSITAS INDONESIA
1/31/2020 22:40 0:38 38 No No Wenda Closed Ubah IP IDIA OK DINAS KOMUNIKASI DAN INFORMATIKA KABUP
1/31/2020 23:01 0:21 21 No No Bagus Closed Sumber looping dari akses, reset SDP OK
2/1/2020 0:17 0:37 37 No No Wenda Closed optimasi Tunnelnya denHUTCHISON 3 INDONESIA
2/1/2020 11:57 1:11 71 No No ermy Closed reroute prefix 164.52.9 INDOSAT MEGA MEDIA
2/1/2020 11:17 2:05 125 No Yes Akmal Closed ping dari BH sudah bisa, PT. SUMBER ALFARIA TRIJAYA
2/1/2020 14:01 4:16 256 No No ermy Closed cek metro huawe di JMB dapat route
2/1/2020 16:54 0:58 58 No No Akmal Closed tuning metric dari 210 PT. SUMBER ALFARIA TRIJAYA
2/1/2020 11:17 2:05 125 No No Akmal Closed ping under block IP dan PT. SUMBER ALFARIA TRIJAYA
2/1/2020 18:12 0:52 52 No No ermy Closed reroute prefix 116.254.1INDOSAT MEGA MEDIA
2/1/2020 21:15 1:36 96 Yes Sat 2/1 No Fardan Closed Ping dari vprn SRC-PE1 Alfa PagebangaEskalasi ke SGP dan Pak Danang
2/1/2020 19:52 0:36 36 No Yes Wenda Closed Sudah ditambahkan PTRDINAS KOMUNIK Eskalasi ke Pak Alac, Action oleh
2/2/2020 12:14 0:45 45 No No ermy Closed pengecekan service di metro normal
2/2/2020 12:21 0:06 6 No No maulan Closed masih terkendala user expired
2/2/2020 18:54 0:43 43 No No maulan Closed create new path BT COMMUNICATIONS INDONESIA
2/2/2020 19:56 1:37 97 No No Fardan Closed change lsp path BUT BLACK & VEATCH INTERNATIONAL COMPA
2/2/2020 21:10 0:18 18 No No Fardan Closed upgrade qos lv4 ALTRI
Special Note
MUHAMMADIYAH
TWORK CAKRAWALA
M INDONESIA
ON SOLUTIONS
REASITAMA SOLUSINDO
EATCH INTERNATIONAL COMPANY
EERING INDONESIA
ENGELUARAN ANGGARAN LKPP
KIT SILOAM HOSPITALS SUMSEL
kemungkinan trafik lsp via LL Telkom.
ric 1000
M JATIM INDUSTRY
ice tersebut di Far-End.
IFE INSURANCE INDONESIA
SOLUTIONS PTE LTD
LAT INDONESIA TBK
menambahkan prefix ip system BRI2-AN1 124.195.81.10 disepanjang jalur metro SASSx dari arah KBS-CN1
A LINTASARTA
AHDATUL ULAMA SURABAYA
KEN INDONESIA
16.181.103 10.16.182.103 yang terima mac namun tidak bisa di ping [1]
0.16.181.149 10.16.182.149 yang terima mac namun tidak bisa di ping [2]
Eskalasi ke Pak Alac
ARE INDONESIA PRATAMA
PERMATA BUNDA
NIK NEGERI PADANG
OLUSINDO-LA
N KELUARGA
ER INDONESIA
improper karena request tidak melalui bbip
RNATIONAL TBK
T NUSA SEJAHTERA
mac namun tidak bisa di ping.
LOGI INDONESIA
APORE PTE LTD
WIBAWA PUTRA
NCIAL INDONESIA
FARIA TRIJAYA
AS MULTIMEDIA
ULTIMEDIA BANDUNG
TWORK CAKRAWALA
NIK KESEHATAN PADANG
EATCH INTERNATIONAL COMPANY
terpantau up.
ALAM SEJAHTERA
IKASI DAN INFORMATIKA KABUPATEN LANGKAT
LFARIA TRIJAYA
FARIA TRIJAYA
LFARIA TRIJAYA
Eskalasi ke SGP dan Pak Danang
Eskalasi ke Pak Alac, Action oleh Pak Alac
ATIONS INDONESIA
EATCH INTERNATIONAL COMPANY
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Friday, 24 January 4 WO156626 #2020012440000037 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Friday, 24 January 4 WO156628 #2020012440000046 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-344Problem Handling
Friday, 24 January 4 WO156523 #2020012440000055 [S-ESCALATION][S3][internal][WEB ACCESS Problem Handling
Friday, 24 January 4 WO156522 #2020012440000064 [S1] [INTERNAL] [DOWN] SR# 2-34439613912Problem Handling
Friday, 24 January 4 WO156527 #2020012440000073 [S-ESCALATION][S3][internal][WEB ACCESS Problem Handling
Friday, 24 January 4 WO156653 #2020012440000082 [S3] [INTERNAL] [LATENCY] SR# 2-3437754307 Problem Handling
Friday, 24 January 4 WO156655 #2020012440000091 [PL2] [INTERNAL] [REDUCED BANDWIDTH] SR# Problem Handling
Friday, 24 January 4 WO156662 #2020012440000108 S3] [WO156662] [INTERNAL] [Website AccessProblem Handling
Friday, 24 January 4 WO156548 #2020012440000117 [S3] [internal] [IP Access Problem] SR# 2-3 Problem Handling
Friday, 24 January 4 WO156667 #2020012440000144 RE: [S3] [WO156667] [INTERNAL] [IP PROBLE Problem Handling
Friday, 24 January 4 WO156666 #2020012440000153 RE: Pengecekan SDP Down SRP-CN1 (WO1566Problem Handling
RequestOptimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
Service ProblemHigh LatencyVPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400062 Proper Proper 1/24/2020 0:36
Service ProblemHigh LatencyVPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400062 Proper Proper 1/24/2020 0:35
Service Problemtidak bisa a NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper 1/24/2020 10:46
Network Change Impact
BGP Down NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 1/24/2020 10:15
Service Problemtidak dapat NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 1/24/2020 11:13
Service Problemtidak dapat NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 1/24/2020 14:24
Service Problemreduce bw NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 1/24/2020 14:45
Service Problemakses ke detNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 1/24/2020 16:41
Service Problembest route kNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 1/24/2020 16:58
Service ProblemOptimasi LinNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400064 Proper Proper 1/24/2020 21:01
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400015 Proper Proper 1/24/2020 20:06
Response Time
Resolution
Escalate
Start
(Menit)
End
Escalation
to
Escalate
Escalation
L2 SGPL2
to L2
SGP
L2 Transport
PIC
SGPL1 Status Note External Customer
Special Note
1/24/2020 2:02 86 No No Dany P2C optimasi dengan menyam MNC KABEL MEDIACOM
1/24/2020 2:09 94 No No Bagus P2C ping sudah normal. No SATNETCOM BALIKPAPAN
1/24/2020 11:25 39 No No Akmal P2C advertise prefix 114.6.9MITRA KARYA PRIMA
1/24/2020 11:37 82 No No ermy P2C sap dalam keadaan shutINTI DATA TELEMATIKA
1/24/2020 11:42 29 No No ermy P2C advertise IP PTP dan IP APLIKANUSA LINTASARTA
1/24/2020 14:43 19 No No ermy P2C reroute prefix 103.28.10PT. SUCI DEVELOPMENTS
1/24/2020 15:05 20 No No Akmal P2C Main link 3x1Gkolaka > INDOSAT MEGA MEDIA
1/24/2020 17:31 50 No No ermy P2C reroute prefix 203.190.2BUT STAR ENERGY (KAKAP) LTD
1/24/2020 17:39 41 No No ermy P2C reroute prefix 36.91.0. LEMBU SWANA PERKASA
1/24/2020 23:28 147 No No Fardan P2C Kami cek saat ini sudah PT. KHAZANAH MEDIA NETWORK NUSANTARA
1/24/2020 20:32 26 No No Dany P2C Sudah kami optimasi dan sekarang sudah terpantau Up.
Special Note
RGY (KAKAP) LTD
MEDIA NETWORK NUSANTARA
ah terpantau Up.
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 13 January 20 3 WO155261 #2020011340000012 RE: [PL2] [INTERNAL] [WEB ACCESS PROB] SR# 2-3
Monday, 13 January 20 3 WO155155 #2020011340000021 RE: [PR3] [internal] [Packet Drops] SR#2-33463
Monday, 13 January 20 3 WO155160 #2020011340000031 RE: [EP][INTERNAL][SR#2-336789195138][DOWN][B
Monday, 13 January 20 3 WO155266 #2020011340000049 RE: [S3] [inter] [WEB ACCESS PROB] SR#2-3367891
Monday, 13 January 20 3 WO155270 #2020011340000058 RE: [PL2] [INTERNAL] [WEB ACCESS PROB] SR#2-3368
Monday, 13 January 20 3 WO155264 #2020011340000067 RE: [S3] [inter] [WEBSITE ACCESS PROBLEM] SR#2-33
Monday, 13 January 20 3 WO155267 #2020011340000076 RE: [S3] [inter] [WEB ACCESS PROBLEM] SR#2-336
Monday, 13 January 20 3 WO155174 #2020011340000085 RE: [S3] [internal] [INTERMITTEN] SR# 2-336807
Monday, 13 January 20 3 WO155187 #2020011340000094 RE: [P-ESCALATION][PL2][INTERNAL][ADVERTISE IP
Monday, 13 January 20 3 WO155294 #2020011340000101 RE: [S3] [internal] [IP ACCES PROB] SR#2-336908
Monday, 13 January 20 3 WO155195 #2020011340000111 RE: [PL1] [INTERNAL] [DOWN] SR#2-336886393927
Monday, 13 January 20 3 WO155194 #2020011340000129 RE: [S-ESCALATION][S3][internal][Allow/Adverti
Monday, 13 January 20 3 WO155274 #2020011340000138 RE: [ES][INTERNAL][INTERMITTEN][SR#2-3368397
Monday, 13 January 20 3 WO155198 #2020011340000147 RE: [PL2] [INTERNAL] [ADVERTISE IP] SR# 2-33699
Monday, 13 January 20 3 WO155199 #2020011440000011 RE: [S3] [WO155199] [INTERNAL] [IP Routing Proble
Monday, 13 January 20 3 WO155306 #2020011440000029 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3370345
Monday, 13 January 20 3 WO155307 #2020011440000038 RE: [S1] [INTERNAL] [DOWN] SR#2-337100654678
Monday, 13 January 20 3 WO155202 #2020011440000047 RE: [PL2] [INTERNAL] [Route Optimization] SR# 2-
Monday, 13 January 20 3 WO155204 #2020011440000056 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-33264013
Monday, 13 January 20 3 WO155205 #2020011440000065 RE: [S3] [internal] [LATENCY] SR# 2-3367615510
Monday, 13 January 20 3 WO155209 #2020011440000074 RE: [S2] [internal] [DOWN] SR#2-336984570875 P
Monday, 13 January 20 3 WO155309 #2020011440000083 RE: [S3] [WO155309] [INTERNAL] [HIGH LATENCY]
Monday, 13 January 20 3 WO155310 #2020011440000083 RE: [S2] [internal] [DOWN] SR#2-337100654611
tuesday, 14 January 202 3 WO155316 #2020011440000109 RE: [S3] [INTERNAL] [IP ACCESS PROBLEM] SR# 2
tuesday, 14 January 202 3 WO155222 #2020011440000118 GSA Silver - Flapping IP - 2 hour(s) 30 minute(s)
tuesday, 14 January 202 3 WO155427 #2020011440000127 GSA Platinum - Others IP - 2 hour(s) 30 minute(
tuesday, 14 January 202 3 WO155214 #2020011440000136 RE: [PR1] [P-ESCALATION] [PACKET LOSS] [SR# 2-
tuesday, 14 January 202 3 WO155430 #2020011440000145 RE: [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR
tuesday, 14 January 202 3 WO155325 #2020011440000154 RE: [S3] [INTERNAL] [HIGH LATENCY] SR# 2-337
tuesday, 14 January 202 3 WO155436 #2020011440000163 PTI-PTI 150102 RE: Req pengecekan link Daiho tid
tuesday, 14 January 202 3 WO155438 #2020011440000172 RE: [S2] [INTERNAL] [DOWN] SR#2-337575470578
tuesday, 14 January 202 3 WO155441 #2020011440000181 RE: [S-ESCALATION][S3][internal][INTERMITTEN]
tuesday, 14 January 202 3 WO155338 #2020011440000191 RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-3375862
tuesday, 14 January 202 3 WO155339 #2020011440000207 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3368588365
tuesday, 14 January 202 3 #2020011440000234 RE: NE EID under Sengkang Unmanaged
tuesday, 14 January 202 3 WO155454 #2020011440000216 RE: [S3] [INTERNAL] [HIGHT LATENCY] SR#2-3376
tuesday, 14 January 202 3 WO155342 #2020011440000225 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3375945
tuesday, 14 January 202 3 #2020011440000243 RE: mogon reset SDP
tuesday, 14 January 202 3 WO155343 #2020011440000252 Re: [PL1] [INTERNAL] [DOWN] SR#2-337711706774
tuesday, 14 January 202 3 WO155212 #2020011440000261 RE: [PL2] [INTERNAL] [REDUCE BENWIDTH] SR# 2-
tuesday, 14 January 202 3 WO155458 #2020011440000271 Re: [S3] [INTERNAL] [Website Access Problem] SR
tuesday, 14 January 202 3 WO155352 #2020011440000289 Re: [PL2] [INTERNAL] [HIGH ERROR] SR# 2-337747
tuesday, 14 January 202 3 WO155349 #2020011540000018 Re: [PR1] [BBIP] [WO155349] [DOWN] SR# 2-33774
tuesday, 14 January 202 3 #2020011540000027 RE: Pengecekan VLAN 3917 GPON SARUA_PAMULA
tuesday, 14 January 202 3 WO155462 #2020011540000036 RE: [S3] [internal] [INTERMITTEN] SR# 2-337790
Wednesday, 15 January 3 WO155463 #2020011540000045 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3379
Wednesday, 15 January 3 WO155464 #2020011540000054 RE: [S3] [internal] [INTERMITTEN] SR# 2-337807107
Wednesday, 15 January 3 WO155466 #2020011540000063 RE: [EP] [INTERNAL] [DOWN] [SR#2-337567680708
Wednesday, 15 January 3 TT33123557 #2020011540000072 [Eskalasi Alarm] Reset SDP looping
Wednesday, 15 January 3 WO155391 #2020011540000081 RE: Reset SDP-binding [WO155391]
Wednesday, 15 January 3 WO153895 #2020011540000091 RE: [S-ESCALATION][S3][INTERNAL][Block Spesif
Wednesday, 15 January 3 WO155501 #2020011540000107 RE: [S1] [WO155501] [INTERNAL] [DOWN] SR# 2-3
Wednesday, 15 January 3 WO155370 #2020011540000116 RE: [S3] [internal] [INTERMITTEN] SR# 2-33679
Wednesday, 15 January 3 WO155481 #2020011540000125 RE: [S3] [WO155481] [INTERNAL] [INTERMITTEN] SR
Wednesday, 15 January 3 WO155486 #2020011540000134 RE: [S2] [WO155486] [INTERNAL] [DOWN] SR#2-3
Wednesday, 15 January 3 WO155385 #2020011540000143 RE: [PL2] [WO155385] [INTERNAL] [REDUCE BANWID
Wednesday, 15 January 3 WO155513 #2020011540000152 RE: [S3] [WO155513] [INTERNAL] [HIGH LATENCY] SR#
Wednesday, 15 January 3 #2020011640000016 RE: Pengecekan VLAN 3917 GPON SARUA_PAMULA
Wednesday, 15 January 3 #2020011640000025 RE: NE EID under Sengkang Unmanaged
Wednesday, 15 January 3 WO155408 #2020011640000034 RE: [S1] [WO155408] [INTERNAL] [DOWN] SR# 2-338
Wednesday, 15 January 3 WO155531 #2020011640000043 Bls: [S2] [INTERNAL] [DOWN] SR# 2-338524313310
Wednesday, 15 January 3 WO155410 #2020011640000052 RE: [EP][INTERNAL][FLAPPING][SR#][DIPV D-B-S
Wednesday, 15 January 3 WO155533 #2020011640000061 Re: [S3] [INTERNAL] [PERPINDAHAN ROUTER] SR# 2
Wednesday, 15 January 3 WO155413 #2020011640000071 Re: [PL2] [INTERNAL] [REQUEST ] SR# 2-33852431281
Wednesday, 15 January 3 WO155338 #2020011640000089 Re: [S3] [INTERNAL] [HIGH LATENCY] SR#2-3375862
Thursday, 16 January 20 3 WO155543 #2020011640000098 Re: [S1] [WO155543] [INTERNAL] [DOWN] SR# 2-33
Wednesday, 15 January 3 WO155534 #2020011640000105 Re: WO155534 [PR2] [OPEN] [INTERMITTEN] SR#2-
Wednesday, 15 January 3 WO155542 #2020011640000114 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-33862
Thursday, 16 January 20 3 WO155544 #2020011640000123 e: [S3] [INTERNAL] [Intermitten] SR#2-3383338574
Thursday, 16 January 20 3 WO155547 #2020011640000132 Request reset service WO155547 & WO155548
Thursday, 16 January 20 3 WO155548 #2020011640000141 RE: Request reset service WO155547 & WO155548
Thursday, 16 January 20 3 #2020011640000151 RE: Request reset di MYA-EN1
Thursday, 16 January 20 3 WO155518 #2020011640000169 Bls: [ES][INTERNAL][HIGH ERROR][SR#2-338418309
Thursday, 16 January 20 3 WO155563 #2020011640000178 RE: [S3] [internal] [Website Access Problem] S
Thursday, 16 January 20 3 WO155565 #2020011640000187 RE: [S3] [INTERNAL] [WEB ACCES PROB] SR#2-338430
Thursday, 16 January 20 3 WO155631 #2020011640000196 Re: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-33898
Thursday, 16 January 20 3 WO155637 #2020011640000203 RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR# 2-3
Thursday, 16 January 20 3 WO155571 #2020011640000212 RE: [PR1] [BBIP] [WO155571] [Flapping] SR# 2-33
Thursday, 16 January 20 3 WO155567 #2020011640000221 [PR2] [Internal] [RFO] SR#2-339024274381 STARH
Thursday, 16 January 20 3 WO155576 #2020011640000231 [PL2] [INTERNAL] [Advertise IP] SR# 2-339054272
Thursday, 16 January 20 3 WO155642 #2020011640000249 [PR2] [Internal] [FLAPPING] SR#2-339067217608
Thursday, 16 January 20 3 WO155658 #2020011640000258 [PR3] [Internal] [DOWN] SR# 2-338547037018 CI
Thursday, 16 January 20 3 WO155659 #2020011640000267 [EP] [INTERNAL] [SR#2-33920133682] [IIPT AXAIN
Thursday, 16 January 20 3 WO155590 #2020011640000276 [EP][INTERNAL][INTERMITTEN][SR# 2-33916848558
Thursday, 16 January 20 3 WO155657 #2020011640000285 [EP] [INTERNAL] [HIGH ERROR] [SR#2-332586321378]
Thursday, 16 January 20 3 WO155651 #2020011640000294 [PR1] [BBIP] [WO155651] [RFO] SR#2-3391388511
Thursday, 16 January 20 3 WO155670 #2020011740000014 [S3] [WO155670] [internal] [WEB ACCESS PROB] SR
Thursday, 16 January 20 3 WO155591 #2020011740000023 Bls: [PR3] [Internal] [INTERMITTEN] SR# 2-3391
Thursday, 16 January 20 3 WO155666 #2020011740000032 Bls: [S3] [WO155666] [INTERNAL] [REQ DNS] SR#2-
Thursday, 16 January 20 3 WO155589 #2020011740000041 Bls: [PR3] [Internal] [DOWN] SR#2-33915545088
Thursday, 16 January 20 3 WO155665 #2020011740000051 RE: [S3] [WO155665] [internal] [INTERMITTEN] S
Thursday, 16 January 20 3 WO155669 #2020011740000069 Re: [S3] [internal] [INTERMITTEN] SR#2-339115
Thursday, 16 January 20 3 WO155671 #2020011740000078 Bls: [S3] [internal] [WEBSITE ACCESS PROBLEM] S
Thursday, 16 January 20 3 WO155594 #2020011740000087 RE: [PL1] [INTERNAL] [DOWN] SR# 2-33928016326
Thursday, 16 January 20 3 WO155673 #2020011740000096 Re: [S3] [INTERNAL] [WEB ACCESS PROB ] SR# 2-
Thursday, 16 January 20 3 WO155596 #2020011740000103 Re: [PL2] [INTERNAL] [FLAPPING] SR# 2-3392899785
Thursday, 16 January 20 3 WO155597 #2020011740000112 Re: [S3] [internal] [HIGH LATENCY] SR# 2-337790
Friday, 17 January 2020 3 WO155668 #2020011740000121 RE: [S3] [WO155668] [internal] [WEB ACCESS PROB]
Friday, 17 January 2020 3 WO155603 #2020011740000131 Re: [S2] [INTERNAL] [DOWN] SR#2-339426683258,
Friday, 17 January 2020 3 WO155604 #2020011740000149 Re: [S1] [INTERNAL] [DOWN] SR#2-33942668346
Friday, 17 January 2020 3 WO155685 #2020011740000158 RE: [PL1] [INTERNAL] [DOWN] SR#2-339461446138 D
Friday, 17 January 2020 3 WO155691 #2020011740000167 RE: [S3] [internal] [WEB ACCESS PROBLEM] SR#2
Friday, 17 January 2020 3 WO155695 #2020011740000176 RE: [S2] [INTERNAL] [DOWN] SR# 2-339666586021
Friday, 17 January 2020 3 #2020011740000185 RE: [Eskalasi Alarm] Reset looping
Friday, 17 January 2020 3 WO155712 #2020011740000194 RE: [S2] [INTERNAL] [DOWN] SR#2-339449651280,;
Friday, 17 January 2020 3 WO155713 #2020011740000201 RE: [S3] [INTERNAL] [RESET BGP] SR# 2-3397573
Friday, 17 January 2020 3 WO155825 #2020011740000211 RE: [S3] [INTERNAL] [REQUEST] SR# 2-339785021
Friday, 17 January 2020 3 WO155714 #2020011740000229 RE: [S3] [INTERNAL] [WEB ACCESS PROBLEM] SR#
Friday, 17 January 2020 3 WO155735 #2020011740000238 RE: Request reset service untuk BIT
Friday, 17 January 2020 3 #2020011740000247 RE: Reset VLAN
Friday, 17 January 2020 3 WO155739 #2020011740000256 RE: LO Site 01JKS833 CIREUNDE_PERMAI_PL due to suspect Vlan/Trm P
Friday, 17 January 2020 3 WO155838 #2020011740000265 RE: Request reset service untuk Elcona (WO155838)
Friday, 17 January 2020 3 WO155342 #2020011740000274 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3375945
Friday, 17 January 2020 3 WO155736 #2020011740000283 Re: [S1] [INTERNAL] [DOWN] SR#2-339934388997 D
Friday, 17 January 2020 3 WO155847 #2020011740000292 Request reset service
Friday, 17 January 2020 3 WO155728 #2020011740000309 Re: [INTERNAL][EP][OPEN][INTERMITTENT][SR#2-3
Friday, 17 January 2020 3 WO155846 #2020011740000318 RE: [S3] [INTERNAL] [ WEB ACCESS PROB] SR#
Friday, 17 January 2020 3 WO155840 #2020011740000327 Re: [PR1] [WO155840] [DOWN] [SR#2-339651054510
Friday, 17 January 2020 3 WO155740 #2020011740000336 Re: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3399
Friday, 17 January 2020 3 WO155748 #2020011740000345 Bls: [PL1] [INTERNAL] [DOWN] SR# WHD164300 RE: I
Friday, 17 January 2020 3 WO155848 #2020011740000354 Bls: [PR3] [INTERNAL] [INTERMITTEN] SR# 2-340
Saturday, 18 January 20 3 WO155849 #2020011840000012 Bls: [S3] [internal] [ERROR] SR#2-339096451961
Saturday, 18 January 20 3 WO155761 #2020011840000031 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3403240
Saturday, 18 January 20 3 WO155859 #2020011840000021 RE: [S3] [INTERNAL] [REQUEST] SR#2-34045764108
Saturday, 18 January 20 3 WO155765 #2020011840000049 RE: [S1] [OPEN] [DOWN] [SR#2-340515983669] [
Saturday, 18 January 20 3 WO155758 #2020011840000058 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3403
Saturday, 18 January 20 3 WO155868 #2020011940000011 RE: [S2] [INTERNAL] [DOWN] SR# 2-340823232608 R
Saturday, 18 January 20 3 WO155771 #2020011940000029 RE: [S2] [INTERNAL] [DOWN] SR# 2-340827752305
Sunday, 19 January 202 3 WO155869 #2020011940000038 RE: PLMN Service Unavailable JKT-MYA-EN1-SAR8
Sunday, 19 January 202 3 WO155770 #2020011940000047 RE: WO155770-site under Anwar Cibubur tidak bisa
Sunday, 19 January 202 3 WO155774 #2020011940000056 RE: Request reset service WO155774
Sunday, 19 January 202 3 WO155873 #2020011940000065 RE: [S2] [INTERNAL] [Down] SR#2-340690161418
Sunday, 19 January 202 3 WO155781 #2020011940000074 Bls: [S3] [INTERNAL] [INTERMITTEN] SR#2-3410
Sunday, 19 January 202 3 #2020011940000109 Re: Ref TT [8300295500] - LL ISAT Kalianget - ISAT
Sunday, 19 January 202 3 WO155783 #2020011940000092 [ES] [INTERMITTENT] [INTERMITTENT] [SR#2-340690
Sunday, 19 January 202 3 WO155878 #2020011940000083 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-339306
Sunday, 19 January 202 3 TT33263059 #2020012040000017 ESCALATE TT33263059 IMPACT: High utilization ## Ph
Request Type RequestOptimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
Problem HandlingService ProblemWEB ACCESSNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 9:32
Problem HandlingService ProblemPacket DropNAP Service IDIA I-NOC HPSMFH Backoffice 4000182
IP/MPLS Proper Proper 1/13/2020 9:41
Problem HandlingService ProblemSDPdown VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/13/2020 9:59
Problem HandlingService ProblemWEB ACCESSNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
- Proper Proper 1/13/2020 10:49
Problem HandlingService ProblemWEB ACCESSNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 11:10
Problem HandlingService ProblemWEB ACCESSNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 10:25
Problem HandlingService ProblemWEB ACCESSNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 10:52
Problem HandlingService ProblemINTERMITTENAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/13/2020 14:22
Problem HandlingService Problemoptimasi NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 14:11
Problem HandlingService Problemgoogle RTO NAP Service IDIA I-NOC HPSMFH Backoffice 4000182
IP/MPLS Proper Proper 1/13/2020 17:02
Problem HandlingService ProblemVSI Down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 1/13/2020 17:21
Non Problem Handling Others Advertise A NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
- Proper Proper 1/13/2020 16:59
Problem HandlingService ProblemINTERMITTEVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400079 Proper Proper 1/13/2020 17:27
Non Problem Handling
PTR Record Registration
PTR Record NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400091 Proper Proper 1/13/2020 18:51
Problem HandlingService Problemtidak bisa piVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice 4000158
IP/MPLS Proper Proper 1/13/2020 18:52
Problem HandlingService Problemping ke tujuaNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/13/2020 20:08
Problem HandlingService Problemtidak bisa piNAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/13/2020 22:07
Problem HandlingService Problemrequest optiNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 21:03
Problem HandlingService ProblemINTERMITTENAP Service IDIA I-NOC HPSMFH Backoffice 4000182
IP/MPLS Proper Proper 1/13/2020 21:19
Problem HandlingService ProblemINTERMITTENAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/13/2020 21:17
Problem HandlingService ProblemINTERMITTENAP Service IDIA I-NOC HPSMFH Backoffice 4000182
IP/MPLS Proper Proper 1/13/2020 22:01
Problem HandlingService Problemping high la NAP Service IDIA I-NOCHPSMFH Backoffice IP/MPLS
400039 Proper Proper 1/13/2020 22:12
Problem HandlingService Problemcabang MKSVPN t ServiceL3 VPN I-NOC
HPSMFH Backoffice 4000158 Proper Proper 1/13/2020 22:25
IP/MPLS
Problem HandlingService ProblemINTERMITTENAP Service INIX I-NOC HPSMBackoffice IP/MPLS
400072 Proper Proper 1/14/2020 9:34
Problem HandlingService ProblemINTERMITTENAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
4000181 Proper Proper 1/14/2020 9:29
Problem HandlingService ProblemReduce BW NAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 9:36
Problem HandlingService ProblemPacket Loss VPN Service
L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400039 Proper Proper 1/14/2020 5:43
Problem HandlingService ProblemWEBSITE ACNAP Service INIX I-NOC HPSMBackoffice IP/MPLS
400072 Proper Proper 1/14/2020 10:44
Problem HandlingService Problemoptimasi VPN ServiceL3 VPN I-NOC HPSMBackoffice IP/MPLS
4000136 Proper Proper 1/14/2020 11:21
Problem HandlingService ProblemWEBSITE ACNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 0:26
Problem HandlingService ProblemRTO NAP Service INP I-NOC HPSMBackoffice IP/MPLS
40001 Proper Proper 1/14/2020 14:06
Problem HandlingService ProblemRTO NAP Service IDIA I-NOCHPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 14:06
Problem HandlingService ProblemPerbedaan lVPN ServiceL2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400094 Proper Proper 1/14/2020 14:40
Problem HandlingService ProblemHigh LatencyNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 15:27
Problem HandlingService ProblemReset SDP VPN Service L2 MultipointEmailTO Kalisumapa400015 Proper Proper 1/14/2020 15:42
Problem HandlingService ProblemChange PathNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 17:31
Problem HandlingService ProblemWEBSITE ACNAP Service IDIA I-NOC HPSMBackoffice IP/MPLS
400070 Proper Proper 1/14/2020 16:37
Problem HandlingService ProblemReset SDP VPN Service L2 MultipointEmail
TO West & Central400015
Java Proper Proper 1/14/2020 16:32
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/14/2020 19:41
Problem HandlingService ProblemReduce BW NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/14/2020 18:12
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/14/2020 20:07
Problem HandlingService ProblemOptimasi QOVPN ServiceL3 VPN I-NOC
HPSMFH Backoffice 4000171
IP/MPLS Proper Proper 1/14/2020 20:29
Problem HandlingService ProblemPengecekanNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/14/2020 20:14
Problem HandlingService ProblemReset SAP L VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 1/14/2020 22:48
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/14/2020 23:20
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/15/2020 0:22
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/15/2020 1:10
Problem HandlingService ProblemMigrasi ServVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 1/15/2020 1:19
Problem HandlingService ProblemReset SDP LVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/15/2020 3:51
Problem HandlingService ProblemReset SDP VPN Service L2 Multipoint
I-NOC
HPSMBackoffice IP/MPLS
400060 Proper Proper 1/15/2020 12:22
Problem HandlingService ProblemRemove blokNAP Service INIX I-NOC HPSMBackoffice IP/MPLS
400072 Proper Proper 1/15/2020 6:58
Problem HandlingService ProblemReset BGP NAP Service INP I-NOC HPSMBackoffice IP/MPLS
40001 Proper Proper 1/15/2020 13:42
Problem HandlingService ProblemWEB access NAP Service IDIA I-NOCHPSMBackoffice IP/MPLS
400070 Proper Proper 1/15/2020 9:15
Problem HandlingService ProblemIntermitten NAP Service IDIA I-NOC
HPSMBackoffice IP/MPLS
400070 Proper Proper 1/15/2020 13:53
Problem HandlingService ProblemReset BGP NAP Service INIX I-NOC HPSMBackoffice IP/MPLS
400072 Proper Proper 1/15/2020 15:22
Problem HandlingService ProblemReduce BW NAP Service INP I-NOC HPSMBackoffice IP/MPLS
40001 Proper Proper 1/15/2020 17:11
Problem HandlingService ProblemWEB access NAP Service IDIA I-NOCHPSMBackoffice IP/MPLS
400070 Proper Proper 1/15/2020 16:18
Problem HandlingService ProblemReset SAP VPN Service
L2 MultipointHPSMTO Jabodetabek 400015 Proper Proper 1/15/2020 16:40
Problem HandlingService ProblemReset SDP VPN Service
L2 MultipointHPSM TO Kalisumapa400015 Proper Proper 1/15/2020 10:43
Problem HandlingService ProblemReset SDP NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/15/2020 17:29
Problem HandlingService ProblemHigh CPU VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS Proper Proper 1/15/2020 19:11
Problem HandlingService ProblemHigh CPU VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS Proper Proper 1/15/2020 19:13
Problem HandlingService ProblemChange macNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
40005 Proper Proper 1/15/2020 21:13
Problem HandlingService ProblemReject prefi NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400025 Proper Proper 1/15/2020 21:05
Problem HandlingService ProblemHigh LatencyVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/14/2020 15:19
Problem HandlingService Problemcek status BNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
400071 Proper Proper 1/16/2020 0:44
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/15/2020 21:32
Problem HandlingService ProblemHigh LatencyVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/15/2020 23:43
Problem HandlingService ProblemCreate SDP NAP Service INIX I-NOCHPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/16/2020 2:42
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/16/2020 5:35
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/16/2020 5:35
Problem HandlingService ProblemSAP Down VPN ServiceL2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 1/16/2020 7:52
Problem HandlingService ProblemPing RTO NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
- Proper Proper 1/15/2020 16:37
Problem HandlingService ProblemIntermittentNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
- Proper Proper 1/16/2020 10:52
Problem HandlingService ProblemIntermittentNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
- Proper Proper 1/16/2020 11:09
Problem HandlingService ProblemIntermittentNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
- Proper Proper 1/16/2020 10:40
Problem HandlingService ProblemIntermittentNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
- Proper Proper 1/16/2020 12:32
Problem HandlingService ProblemIntermitten VPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400075 Proper Proper 1/16/2020 13:02
Problem HandlingService Problemlink unstableVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000155
IP/MPLS Proper Proper 1/16/2020 13:01
Non Problem
International
Handling Routing Optimization
best route NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/16/2020 14:11
Problem HandlingService Problemflapping VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 1/16/2020 13:53
Problem HandlingService Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 1/16/2020 17:06
Problem HandlingService Problemakses mail.oNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
40004 Proper Proper 1/16/2020 17:14
Problem HandlingService ProblemCreate path VPN Service CpipeI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/16/2020 18:04
Problem HandlingService ProblemPengecekanNAP p Service INIX I-NOC
HPSMFH Backoffice IP/MPLS Proper Proper 1/16/2020 16:59
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/16/2020 16:54
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/16/2020 19:37
Problem HandlingService Problemflapping VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 1/16/2020 21:26
Problem HandlingService ProblemPing DNS IndNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/16/2020 19:26
Problem HandlingService ProblemSDP down VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/16/2020 19:12
Problem HandlingService ProblemIntermitten NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/16/2020 18:04
Problem HandlingService ProblemIntermitten NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/16/2020 19:43
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/16/2020 19:42
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/16/2020 21:37
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/16/2020 20:37
Problem HandlingService ProblemPengecekanVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 1/16/2020 21:50
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/16/2020 21:58
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/17/2020 0:48
Problem HandlingService ProblemIntermitten NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/17/2020 2:59
Problem HandlingService ProblemSDP down NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/17/2020 3:24
Problem HandlingService ProblemOptimasi LSPVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/17/2020 4:07
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/17/2020 8:02
Problem HandlingService ProblemOptimasi LSPNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS Proper Proper 1/17/2020 9:13
Problem HandlingService ProblemReset SAP VPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS Proper Proper 1/17/2020 13:11
Problem HandlingService ProblemReset BGP VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/17/2020 13:40
Problem HandlingService ProblemReset BGP VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/17/2020 13:53
Problem HandlingService ProblemChange macNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
40005 Proper Proper 1/1/2020 13:56
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/17/2020 14:01
Problem HandlingService ProblemReset SDP VPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/17/2020 17:21
Problem HandlingService ProblemReset SAP VPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/17/2020 17:30
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/17/2020 17:52
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/17/2020 17:25
Problem HandlingService ProblemApply static VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000158
IP/MPLS Proper Proper 1/17/2020 17:28
Problem HandlingService ProblemTake out lspNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/17/2020 17:33
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/17/2020 20:06
Problem HandlingService ProblemCreate LSP StVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/17/2020 17:01
Problem HandlingService ProblemProblem web NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/17/2020 19:10
Problem HandlingService ProblemPengecekanNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40005 Proper Proper 1/17/2020 20:54
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/17/2020 20:48
Problem HandlingService ProblemPengecekanNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper Proper 1/17/2020 21:54
Problem HandlingService ProblemIntermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/17/2020 23:06
Problem HandlingService ProblemOptimasi IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 1/18/2020 0:02
Problem HandlingService ProblemintermittentNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
400071 Proper Proper 1/18/2020 13:26
Non Problem Handling
PTR Record Registration
request add NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000127 Proper Proper 1/18/2020 13:27
Problem HandlingService Problemrequest pindNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 1/18/2020 16:00
Problem HandlingService Problemping high la VPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 1/18/2020 14:46
Problem HandlingService ProblemReset BGP VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/18/2020 23:06
Problem HandlingService ProblemReset BGP VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 1/18/2020 23:51
Problem HandlingService ProblemPengecekanVPN Service
L2 Point toI-NOC
Point
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 1/18/2020 23:25
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/19/2020 0:20
Problem HandlingService ProblemReset SDP VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/19/2020 1:01
Problem HandlingService Problemmac-flappinVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 1/19/2020 9:42
Problem HandlingService ProblemSDP down NAP Service INP I-NOC HPSMFH Backoffice 4000172
IP/MPLS Proper Proper 1/19/2020 10:30
Problem
Backbone
Handling
Degradation (Domestic Link) Non Service
OSPF exhang Non Service
I-NOC
FH Backoffice 4000100
IP/MPLS Proper Proper 1/19/2020 13:43
Problem HandlingService ProblemintermittentVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 1/19/2020 15:22
Problem HandlingService ProblemReduce BW VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000156
IP/MPLS Proper Proper 1/19/2020 15:51
Problem
Backbone
Handling
Congestion (Domestic Link)
congest SBYNon Service
Non Service
I-NOC
HPSMFH Backoffice 4000155
IP/MPLS Proper Proper 1/19/2020 21:51
Response Time Resolution
Escalate
Start
(Menit)
Escalation
toEnd
L2 Escalation
SGP
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 IPSPM Status
1/13/2020 10:09 0:37 37 No No Dany Closed
1/13/2020 10:32 0:51 51 No No Dany Closed
1/13/2020 10:33 0:34 34 No No Bagus Closed
1/13/2020 11:20 0:31 31 No No Bagus Closed
1/13/2020 11:46 0:35 35 No No Dany P2C
1/13/2020 11:57 1:32 92 No No Dany Closed
1/13/2020 12:13 1:21 81 No No Bagus Closed
1/13/2020 14:53 0:31 31 No No Dany Closed
1/13/2020 15:28 1:17 77 No No Bagus Closed
1/13/2020 17:24 0:22 22 No No Bagus Closed
1/13/2020 17:58 0:37 37 No No Dany Closed
1/13/2020 18:04 1:05 65 No Yes Bagus P2C
1/13/2020 18:11 0:44 44 No No Bagus Closed
1/13/2020 19:18 0:27 27 No Yes Andrew Closed
1/13/2020 20:39 1:47 107 No No Fadhli Closed
1/13/2020 21:22 1:14 74 No No Fadhli Closed
1/14/2020 0:19 2:12 132 No No Fadhli Closed
1/13/2020 22:48 1:45 105 No No Andrew Closed
1/13/2020 22:18 0:59 59 No No Andrew Closed
1/13/2020 21:43 0:26 26 No No Fadhli Closed
1/13/2020 23:02 1:01 61 No No Andrew Closed
1/14/2020 0:31 2:19 139 No No Andrew Closed
1/14/2020 0:59 2:34 154 No No Fadhli Closed
1/14/2020 10:54 1:20 80 No No Diksi Closed
1/14/2020 10:28 0:59 59 No No Diksi Closed
1/14/2020 11:33 1:57 117 No No Diksi Closed
1/14/2020 8:02 2:19 139 No No Fardan Closed
1/14/2020 12:57 2:13 133 No No Diksi Closed
1/14/2020 13:48 2:27 147 No No Fardan Closed
1/14/2020 2:11 1:45 105 No No Diksi Closed
1/14/2020 14:34 0:28 28 No No Diksi Closed
1/14/2020 16:14 2:08 128 No No Diksi Closed
1/14/2020 17:05 2:25 145 No No Dany Closed
1/14/2020 17:12 1:45 105 No No DIksi Closed
1/14/2020 16:08 0:26 26 No No Dany Closed
1/14/2020 18:06 0:35 35 No No Diksi Closed
1/14/2020 18:54 2:17 137 No No Diksi Closed
1/14/2020 16:45 0:13 13 No No Dany Closed
1/14/2020 20:51 1:10 70 No No Bagus Closed
1/14/2020 20:15 2:03 123 No No Andrew Closed
1/14/2020 21:29 1:22 82 No No Bagus Closed
1/14/2020 21:40 1:11 71 No No Andrew Closed
1/14/2020 22:31 2:17 137 No Yes Bagus P2C
1/14/2020 23:45 0:57 57 No No Andrew Closed
1/14/2020 23:49 0:29 29 No No Bagus Closed
1/15/2020 1:29 1:07 67 No No Andrew Closed
1/15/2020 2:15 1:05 65 No No Bagus Closed
1/15/2020 2:28 1:09 69 No No Andrew Closed
1/15/2020 3:59 0:08 8 No No Andrew Closed
1/15/2020 12:58 0:36 36 No No Fardan Closed
1/15/2020 8:22 1:24 84 No No Fardan Closed
1/15/2020 14:17 0:35 35 No No Akmal Closed
1/15/2020 14:56 5:41 341 No No Fardan Closed
1/15/2020 15:18 1:25 85 No No Fardan Closed
1/15/2020 16:02 0:40 40 No No Akmal Closed
1/15/2020 17:30 0:19 19 No No Fernando Closed
1/15/2020 18:21 2:03 123 No No Fardan Closed
1/15/2020 18:21 1:41 101 No No Fermando Closed
1/15/2020 11:10 0:27 27 No No Fernando Closed
1/15/2020 20:16 2:47 167 No No Dany Closed
1/15/2020 21:00 1:49 109 No Yes Bagus Closed
1/15/2020 21:00 1:47 107 No Yes Dany Closed
1/15/2020 22:52 1:39 99 No No Bagus Closed
1/15/2020 22:01 0:56 56 No Yes Dany Closed
1/14/2020 17:05 1:46 106 No No Bagus Closed
1/16/2020 1:00 0:16 16 No No Dany Closed
1/16/2020 0:00 2:28 148 No No Bagus Closed
1/16/2020 1:35 1:52 112 No No Dany Closed
1/16/2020 3:57 1:15 75 No No Bagus Closed
1/16/2020 5:41 0:06 6 No No Dany Closed
1/16/2020 5:41 0:06 6 No No Bagus Closed
1/16/2020 8:01 0:09 9 No No Ermy Closed
1/15/2020 21:23 4:46 286 No No Irwan Closed
1/16/2020 12:28 1:36 96 No No Irwan Closed
1/16/2020 13:06 1:57 117 No No Irwan Closed
1/16/2020 13:16 2:36 156 No No Irwan Closed
1/16/2020 13:22 0:50 50 No No Irwan Closed
1/16/2020 13:35 0:33 33 No No Irwan Closed
1/16/2020 14:59 1:58 118 No No Akmal Closed
1/16/2020 15:58 1:47 107 No No Irwan Closed
1/16/2020 16:07 2:14 134 No No akmal Closed
1/16/2020 18:48 1:42 102 No No akmal Closed
1/16/2020 19:37 2:23 143 No No akmal Closed
1/16/2020 20:00 1:56 116 No No Fardan Closed
1/16/2020 20:43 3:44 224 No Yes Dany Closed
1/16/2020 20:00 3:06 186 No No Fardan Closed
1/16/2020 21:24 1:47 107 No No Dany Closed
1/16/2020 22:01 0:35 35 No No Fardan Closed
1/16/2020 20:16 0:50 50 No Yes Dany Closed
1/16/2020 21:40 2:28 148 No No Fardan Closed
1/16/2020 20:28 2:24 144 No No Dany Closed
1/16/2020 20:27 0:44 44 No No Fardan Closed
1/16/2020 21:38 1:56 116 No No Dany Closed
1/16/2020 21:58 0:21 21 No No Fardan Closed
1/16/2020 21:50 1:13 73 No No Dany Closed
1/16/2020 22:22 0:32 32 No No Fardan Closed
1/16/2020 22:38 0:40 40 No No Dany Closed
1/17/2020 1:14 0:26 26 No No Fardan Closed
1/17/2020 3:30 0:31 31 No No Dany Closed
1/17/2020 3:39 0:15 15 No No Fardan Closed
1/17/2020 5:03 0:56 56 No No Dany Closed
1/17/2020 8:19 0:17 17 No No Maulana Closed
1/17/2020 9:24 0:11 11 No No Maulana Closed
1/17/2020 13:48 0:37 37 No No Ermy Closed
1/17/2020 14:05 0:25 25 No No Maulana Closed
1/17/2020 14:10 0:17 17 No No Ermy Closed
1/17/2020 15:41 1:45 105 No No Maulana Closed
1/17/2020 16:00 1:59 119 No No Maulana Closed
1/17/2020 17:50 0:29 29 No No Deden Closed
1/17/2020 17:59 0:29 29 No No Maulana Closed
1/17/2020 18:26 0:34 34 No No Ermy Closed
1/17/2020 18:28 1:03 63 No No Deden Closed
1/17/2020 20:16 2:48 168 No No Fardan Closed
1/17/2020 20:24 2:51 171 No No Akmal Closed
1/17/2020 20:34 0:28 28 No No Fardan Closed
1/17/2020 21:19 4:18 258 No No Akmal Closed
1/17/2020 20:16 1:06 66 No No Fardan Escalated
1/17/2020 21:25 0:31 31 No Yes Akmal Closed
1/17/2020 21:41 0:53 53 No No Fardan Closed
1/17/2020 22:09 0:15 15 No No Akmal Closed
1/17/2020 23:25 0:19 19 No No Fardan Closed
1/18/2020 0:30 0:28 28 No No Akmal Closed
1/18/2020 14:49 1:23 83 No No Fadhli Escalated
1/18/2020 13:50 0:23 23 No Yes Maulana Closed
1/18/2020 17:13 1:13 73 No No Fadhli Closed
1/18/2020 16:52 2:06 126 No No Maulana Closed
1/18/2020 23:56 0:50 50 No No Ermy Closed
1/19/2020 0:08 0:17 17 No No Ermy Closed
1/19/2020 0:36 1:11 71 No No Akmal Closed
1/19/2020 1:13 0:53 53 No No Akmal Closed
1/19/2020 1:12 0:11 11 No No Deden Closed
1/19/2020 10:43 1:01 61 No No Fadhli Closed
1/19/2020 11:09 0:39 39 No No Fadhli Closed
1/19/2020 15:04 1:21 81 No No Fadhli Closed
1/19/2020 16:44 1:22 82 No No Fadhli Closed
1/19/2020 17:41 1:50 110 No No Fadhli Closed
1/19/2020 22:56 1:05 65 No No Ermy Closed
optimasi untuk ip 43.242.133.18 via IIX 7597 sebelumnya via OIXP 7717 [1]
Untuk ip 103.13.181.30 Note sudah best path via OIXP 7717 External
[2] Customer Special Note
APLIKANUSA LINTASARTA
reroute via
optimasi ANC-CN3
dengan detail sebagai berikut. UNILEVER INDONESIA
1. Untuk
Untuk SDP detik.com
tersebutsudah
sudahkami
kamipindah
Tshoot,via OIXP mer
dengan 7717BANK
sebelumnya
SYARIAHvia IIX 7597
MANDIRI
2. Untuk gmail.com sudah kami pindah
untuk ke IP tujuan sudah lewat peer INP BCA. via TATA 6453 sebelumnya direct
WINARTA PUTRA SEJATI
3. Untuk garuda-indonesia.com sudah kami pindah via NTT 2914 via RETN 9002
best path via OIXP 7717
4. Untuk msn.com sudah kami pindah via NTT 2914 sebelumnya APLIKANUSAvia LINTASARTA
STIX 7473
IT_OPS_KEJORA_W.BARITO_IDEA
optimasi via Telin 7713. RS KHUSUS GIGI DAN MULUT PROVINSI SUMATERA SELATAN
Create LSP menghindari link yang terdeteksi fcs errorTRANSPORTASI JAKARTA
Optimasi Via TATA INDOSAT MEGA MEDIA
action dengan menambah prefix pelanggan di KPI-DI KAWASAKI MOTOR INDONESIA
create service di sisi BJM-KTY-EN1 APLIKANUSA LINTASARTA
eskalasikan ke L2 Indosat UNIVERSITAS D eskalasikan ke L2 Indosat
Suspect tersebut memang disebabkan expected beh BANK HSBC INDONESIA
eskalasikan ke L2 Indosat APLIKANUSA LI eskalasikan ke Pak Alac
menyarankan
Sudah coba pindah ke NTT (2914), namun hasil lebih PT
pelanggan add config default route di s MITSUI
buruk LEASING
[1]. Dan CAPITAL INDONESIA
dikembalikan ke semula
PT. ROKI INDONESIA
koneksi pelanggan Up sendiri BAMBUDEN BERKAT JAYA
reroute to NTT 2914 INDOSAT MEGA MEDIA
add ip pelanggan di static route kpi-dia & advertise SARI COFFEE INDONESIA, PT
reroute to NTT 2914 CHUBB SAFES INDONESIA
add ip pelanggan di static route kpi-dia PT. THYSSENKRUPP TECHNOLOGIES INDONESIA
Berdasarkan
saat di cek ping hasil pengecekan
sudah normal kami, IP pelanggan sudah MITRA di advertised ke peer FB. [1]
LINTAS MULTIMEDIA
Dan network IP tujuan sudah di advertised ke segment pelanggan. [2]
ping sisi
Dari normal dengan
indosat sendirinya
terpantau tidak ada anomali. PT NEC INDONESIA Yamaha
PT.MITRA MEDIA LINTAS NUSANTARA
Mohon konfirmasinya apakah pelanggan ini merukan IDIA premium / fleksibel ?
Berdasarkan hasil pengecekan kami, sepertinya
Karena berdasarkan hasil pengecekan kami, config pelangganterda PT INDONESIA ini adaCOMNETS
di VPRN 244 PLUSyang berarti pelanggan IDIA premium yang bandwidth n
Kami cek tidak ada limitasi di service L2 nya. APLIKANUSA LINTASARTA
Berdasarkan
Saat ini kami hasil
coba pengecekan
optimasi peerkami, hasil ping
domestic dari dari INDOSATvia
OIXP menjadi SINGAPORE
Telkom. PTE LTD
Mohon dikonfirmasi kembali. ARGON DATA INTERKONEKSI
Berikut sudahhasil
Berdasarkan kami lakukan optimasi jalur. Saat ini l SAMUDRA OCEANEERING DIA
Berdasarkan hasil pengecekan
pengecekan kami,
kami, saat
ping ini
ke IP
IP tujuan
pelanggansudah direct
terpantau peer
RTO.Indosat >< BCA.
Untukmenemukan
Kami hasil ping yang RTO kemungkinan
interface xe-4/2/0 di karenaterpantau
dist11 terdapat
INDOSATICMPMEGA
down. block di
MEDIA
IP tujuan.
IIPT
Berdasarkan hasil pengecekan kami, hasil traceroute telah melewati segment indosat dan berhenti di IP 11.99.213.162 (DoD Network Info
Mohon
Sepertinyalakukan pengecekan
terdapat problemfisik.
dikami,
network UNIVERSITAS AHMAD .DAHLAN ada yang congest.
Berdasarkan hasil pengecekan jalurDoD
saatNetwork
ini sudahInformation
simetris danCenter
tidak terpantau
ANDIKA JANA BHUMI SEJAHTERA
Untuk perbedaan latency bisa disebabkan karena traffic in dan out pada jalurnya terdapat perbedaan.
CYBERINDO ADITAMA
Berdasarkan hasil pengecekan kami, saat ini hasil pinAPLIKANUSA LINTASARTA
Reset SDP 4390:72040265 KPI-AN1
Berdasarkan hasil pengecekan kami, hasil trace berhenti di koneksi direct peer Indosat >< BCA.
Sudah dipindah
Masih kami cobakeinvestigasi
to_MDO-TAX-EN1_via_LLTel
mengenai problem pada sebeALITA
directPRAYAMITRA
peer tersebut.
PT AMC BINTAN
Reset SDP 133:410851608 BBT2-CN1
Cek sdp ping normal PT PASIFIK SATELIT NUSANTARA
Pindah service idia ke ANC-CN3 DINAS KOMUNIKASI,INFORMATIKA DAN PERSANDIAN KABUPATEN BULELENG
optimasi dari TATA ke NTT PT UNGASAN SEMESTA RESORT
Eskalasi ke Tim Huawei Metro HUAWEI TECH Eskalasi ke Tim Huawei Metro
cek IP 202.93.44.1 ada di jkt-kpi-acs8-6506, ping dan INDOSAT SINGAEskalasi ke Pak Alac
reset sap yang looping masih Down, propose pengecekan di sisi akses
cek antar metro no issue, propose cek local link MNC KABEL MEDIACOM
optimasi via CDIX PT SANATEL
LSP sudah disamakan Path PP PT. LAXO GLOBAL AKSES
migrasi service astra ke RWI-EN1 sesuai request PT ASTRA INTERNATIONAL TBK
Mohon
reset sdp konfirmasinya,
sesuai requestuntuk blok IP yang akan dilepas (103.101.95.0/24) apakah di sisi INIX saja atau iNP saja? Atau dua duanya dilepas su
Sudah
Karenakami resetdan
dari INIX untuk
INPSDP –bandingnya
Indosat sama sama danmenerima
sudah terpantau Up.
prefix 103.101.95.0/24 dari pelanggan.
ANDIRA INFOMEDIA
Hasil pengecekan, status BGP Pelanggan terpantau suPT. SUMIDHAZ PERMATA BUNDA
Dari pengecekan kami sepertinya terdapat problem ke IP tujuan, dikarenakan hasil pengecekan melalui KPI-CN3 juga terdapat packet loss
Kami sudah coba lakukan advertised ip pelanggan. SUMBER FRANKY MAKMUR WO breached karena full load
Sudah kami lakukan optimasi link pada pelanggan terPARA BATHARA SURYA
Setelah kami
Telah kami lakukan
reset BGP,lakukan advertised
kami pasangkan ip pelanggan
pada keMetrocom
mac-filtePT. KPI-DIA, link belum bisa normal.
Indonesia
Advice dari kami melakukan pemindahan dari KPI-DIA ke ANC-DIA. Dikarenakan pada pelanggan belum terdapat L2, kami membutuhkan d
Telah
apakahkami
bisaoptimasi Pathuntuk
dijadwalkan LSP dan terpantau aman.
eksekusi?
PT. V V F INDONESIA
Sudah kami reset sesuai request. Untuk sap:lag-100:3917.* masih terpantau down dengan RxProtSrcMac mohon dicek dari sisi aksesnya.
Sudah kami reset kembali dan sudah terpantau Up.
Reset NOK, menyamakan konfigurasi dengan yang U PT. GRAHAMEDIA INFORMASWO breached karena full load
problem high CPU GCT2-EN2 sedang dalam investigasPT PANIN BANKEskalasi ke SGP oleh Pak Sugi
problem high CPU GCT2-EN2 sedang dalam investigasPT BANK DBS I Eskalasi ke SGP oleh Pak Sugi
allow mac address pelanggan yang baru UNSRI
eskalasi ke Pak Alac INDOSAT MEGAeskalasi ke Pak Alac
jalur saat ini sudah simetris dan tidak terpantau ada CYBERINDO ADITAMA
Pengecekan di sisi KPI-NAP bgp pelanggan establishePT. SUMIDHAZ PERMATABUNDA
pengecekan sdp ping normal INDOSAT SINGAPORE
menyamakan jalur PP PT. QUANTA TUNAS ABADI
buatkan sdp KPI-CN3 to LPG-BRN-EN2 dua sisi PT Mandala Lintas Nusa
Reset SDP OK
Reset SDP OK
Reset SAP karena looping
Add static route pada interface TenGigE0/0/0/30.19 PT BANK HSBC INDONESIA
Advertise IP WAN dan LAN ke pfx_direct_to-rs-inix. DELTA MERLIN DUNIA PROPERTI
Advertise IP WAN dan LAN ke pfx_direct_to-rs-inix. APLIKANUSA LINTASARTA
Advertis IP pelanggan ke pfx_direct_to-rs-inix INDOSAT MEGA MEDIA DIA
advertise prefix pelanggan direct to inix SEMEN INDONESIA
Pengecekan link to_JKT-KPI1-AN1-ESS12 >< to_JKT- SINGAPORE TELECOMMUNICATIONS
jalur VTR><BRI2 utilitasnya unstable, sudah coba GARENA ONLINE PRIVATE LIMITED
IP 195.25.216.213 saat ini via TATA merupakan best INDOSAT MEGA MEDIA
link JKY-VTR >< JKT-BRI2 utilitasnya unstable REACH NETWORK SERVICES INDONESIA
link JKT-GCT2-EN1>< JKT-GCT2-EN2 terkadang RTO dPT. AT & T GLOBAL NETWORK SERVICES INDONESIA
Ping ke CE normal dan route ke IP Tujuan merupakanAXAIN
create path backup OK CITIBANK
BCA sudah tidak ada prefix dari rr-international PT. BANK CENTREskalasi ke Pak Alac
link tersebut sudah best path, karena main link downINDOSAT SINGAPORE WO breached karena full load
Optimasi upstream domestic PT AUTOCOMP SYSTEMS INDONESIA
service pelanggan terakhir flap 01/15/2020 19:42:29BT COMMUNICATIONS INDONESIA
Ping dari vprn 244 tanpa source ke 114.5.5.5 intermi INDOSAT-IT OPSEskalasi ke Pak Alac
optimasi dengan membuatkan LSP BT COMMUNICATIONS
pengecekan kami, link tersebut sudah best path, kareALITA PRAYAMITRA
pengecekan kami, link tersebut sudah best path, kareMEARES SOPUTAN MINING
Cek bgp route sudah direct BCA PT CIPTA MAPAEskalasi ke Pak Alac
pengecekan kami, link tersebut sudah best path, kareINDOSAT MEGA MEDIA
optimasi untuk 103.89.250.63/sapk.bkn.go.id melaluSTAIN PAMEKASAN
service di sisi BJM-SIO terpantau normal HUTCHISON 3 INDONESIA
optimasi melalui OIXP PT. MAYAPADA CLINIC PRATAMA
optimasi via OIXP 7717 sebelumnya via Telkom 7713SANTOSA AGRINDO
optimasi dengan menaikan matrik di sisi KYN-P1 >< SATNETCOM BALIKPAPAN
Optimasi dengan ldp, before lsp MITRA TELEMEDIA MANUNGGAL
optimasi melalui LSP, menghindari link 10G KYN-CN1HUTCHISON 3 INDONESIA
advertised prefix pelanggan ke prefix-set pfx_direct_tPT. TOYO QUALITY ONE INDONESIA
Sudah kami ubah menjadi LDP APLIKANUSA LINTASARTA
Sudah kami reset sap tersebut dan terpantau up.
Sudah kami reset BGPnya UNIVERSITAS SURABAYA
Sudah kami reset BGPnya UNIVERSITAS BRAWIJAYA
Sudah kami tambahkan filter macnya di INIX , untuk IMETROCOM INDONESIA
kami advertised prefix pelanggan ke prefix-set pfx_diDELTA MERLIN
kami reset dan terpantau up.
reset sap portnya dan terpantau UP
kami reset dan terpantau up
kami reset dan terpantau up
tambahkan IP LAN pelanggan sesuai request PT AMC BINTAN WO Breached karena full load
take out lsp vsi OK SUMATERA TROPICAL SPICEWO Breached karena full load
Reset SDP OK
create path LSP strict dari DBS><MM2 BANK DBS INDONESIA WO Breached karena full load
Ping ke CE normal dan ping ke 8.8.8.8 normal AICE ICE CREAMEskalasi ke Pak Alac
tidak ada mac protect di KPI-CN5, inix inp pelanggan INDOSAT SINGAEskalasi ke Pak Dakrun dan Pak Alac
link tersebut sudah best path high latency RATU-EN PRIMACOM INTERBUANA
IP pelanggan sudah established dan hasil ping ke ar PT. SUKSES INDOTRAN PERKASA
cek ping sdp normal PT. AT&T GLOBAL NETWORK SERVICES
advertised prefix pelanggan ke prefix set pfx_direct_tGE OPERATIONS INDONESIA
menayakan ip source yang digunakan pelanggan INDOSAT MEGA MEDIA
eskalasi ke Pak Alac PT. APLIKANUSA LINTASARTA (DISKOMINFO KAB. MALANG)
ketika di cek service sudah ada di BPP-PTS-EN1 BUMI MULIA MAKMUR LESTARI
menyamakan jalur PP PT. MULTIPERSADA GATRAMEGAH
reset namun masih idle, konfirmasi cek di sisi pelang Link Willie Lie Tangerang Down
reset namun masih idle, konfirmasi cek di sisi pelang RACKH LINTAS ASIA
kami reset service dan mac terdetect, namun terdapat temuan sap flapping
Telah kami reset sdp, namun no improve.
kami reset dan terpantau up.
reset sap-port normal kembali PETROSEA INDONESIA
add config "upe" dan menemukan sap-port Down, men MITRA LINTAS MULTIMEDIA
ubah nilai MTU port trunk 2 sisi menjadi 8000
create lsp 2 sisi ALTRI
create qos profile di sisi sap port PAD-SLK-EN1 CINOXMEDIA NETWORK INDONESIA
tuning metric 6 menjadi 7 at SBY-KYN-CN2
UPATEN BULELENG
n dicek dari sisi aksesnya.
Date WeekWO /Ticket ID OTRS ID Subject
Tuesday, 7 January 2020 2 WO154610 #2020010740000122 Re: [PL2] [INTERNAL] [Intermitten] SR#2-332501
Wednesday, 8 January 2 WO154903 #2020010840000326 RE: [S1] [INTERNAL] [DOWN] SR# 2-33347508693
Thursday, 9 January 202 2 WO154958 #2020011040000072 Re: Pengecekan OAM LTE GARUDA_JUANDA WO154
Thursday, 9 January 202 2 WO154954 #2020011040000081 DETH_MTX07714319_KTP_5288 Req pengecekan link
Friday, 10 January 2020 2 WO154991 #2020011040000171 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-33465
saturday, 11 January 20 2 WO155022 #2020011140000052 [PL2] [INTERNAL] [REQUEST MAC ADDRESS] SR# 2-
saturday, 11 January 20 2 WO155124 #2020011140000114 RE: [S3] [internal] [MONITORING] SR#2-33325762872
Request Type RequestOptimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService ProblemPengecekanVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper
Non Problem Handling
Provide InformationCapture confNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService ProblemReset SDP LVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService ProblemHigh LatencyVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problemmail server tNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Received Date Response Time Resolution
Escalate
Start
(Menit)
Escalation
toEnd
L2 Escalation
SGP
Escalate
L2 SGP
toL2
L2SGP
Transport
PIC L1 IPSPM Status
1/7/2020 17:32 1/7/2020 18:33 1:01 61 No No Fadhli P2C
1/8/2020 22:50 1/8/2020 22:59 0:09 9 No No Luthfi P2C
1/9/2020 22:57 1/10/2020 0:20 1:23 83 No No Akmal P2C
1/9/2020 20:48 1/9/2020 22:41 1:53 113 No No Luthfi P2C
1/10/2020 14:19 1/11/2020 15:03 0:44 44 No No Fadhli P2C
1/11/2020 6:03 1/11/2020 7:17 1:14 74 No No bagas P2C
1/11/2020 17:43 1/11/2020 18:25 0:42 42 No No Fadhli P2C
Note External Customer
Special Note
ping ke CE dan ke BacHUAWEI TECH IEskalasi ke Iqbal Huawei
provide config eksisti UNIVERSITAS DIPONEGORO
Reset SDP NOK
pengecekan kami, untu INDOSAT MEGA MEDIA
eskalasi ke tim huaweiHUAWEI TECH INVESTMENT
optimasi dengan LSP dan
menanyakan balik ip NIPRO INDONESIA JAYA, PT.
Date WeekWO /Ticket ID OTRS ID Subject
Thursday, 2 January 2020 1 #2020010240000051 RE: mohon reset SDP
Thursday, 2 January 2020 1 WO154182 #2020010240000061 RE: [S3] [WO154182] [internal] [WE
Thursday, 2 January 2020 1 WO154181 #2020010240000088 RE: [S3] [WO154181] [internal] [IP A
Thursday, 2 January 2020 1 WO154178 #2020010240000097 RE: [WO154178] [S3] [WO153907] [IN
Thursday, 2 January 2020 1 WO154186 #2020010240000079 Bls: [S2] [INTERNAL] [DOWN] SR#2-32
Thursday, 2 January 2020 1 WO154300 #2020010240000104 RE: [S3] [WO154300] [INTERNAL] [WE
Thursday, 2 January 2020 1 WO154301 #2020010240000113 RE: [S3] [WO154301] [INTERNAL] [IP
Thursday, 2 January 2020 1 WO154302 #2020010240000122 RE: [S1] [INTERNAL] [DOWN] SR#2-3
Thursday, 2 January 2020 1 WO154312 #2020010340000013 [S3] [INTERNAL] [INTERMITTEN] SR#2-
Thursday, 2 January 2020 1 WO154305 #2020010340000022 [S3] [INTERNAL] [INTERMITTEN] SR#2-
Thursday, 2 January 2020 1 WO154309 #2020010340000031 [S3] [INTERNAL] [Website Access Pro
Thursday, 2 January 2020 1 #2020010340000041 Order Mojokerto 2-324910636461
Thursday, 2 January 2020 1 WO154207 #2020010340000059 [S3] [INTERNAL] [INTERMITTEN] SR#2-
Thursday, 2 January 2020 1 #2020010340000068 [Eskalasi Alarm] Reset looping
Thursday, 2 January 2020 1 WO154320 #2020010340000077 [PL2] [INTERNAL] [HIGH LATENCY] SR#
Friday, 3 January 2020 1 WO154340 #2020010340000086 [EP] [INTERNAL] [INTERMITTENT] [SR#
Friday, 3 January 2020 1 WO154341 #2020010340000095 RE: [S3] [INTERNAL] [WEB ACCESS PROB
Friday, 3 January 2020 1 WO154344 #2020010340000102 Re: [EP] [INTERNAL] [INTERMITTENT] [
Friday, 3 January 2020 1 WO154342 #2020010340000111 Bls: [S2] [OPEN] [DOWN] SR#2-32952
Friday, 3 January 2020 1 WO154363 #2020010340000121 Bls: [PL2] [INTERNAL] [Route Optimiz
Friday, 3 January 2020 1 WO154442 #2020010440000011 [S3] [INTERNAL] [INTERMITTEN] SR#2
Friday, 3 January 2020 1 WO154367 #2020010440000021 pengecekan ME SMG-SLT-EN1-SAR8
Friday, 3 January 2020 1 TT32786023 #2020010440000039 ESCALATE TT32786023 IMPACT: High utili
Friday, 3 January 2020 1 TT32786024 #2020010440000048 ESCALATE TT32786024 IMPACT: High utili
Friday, 3 January 2020 1 WO154450 #2020010440000057 [S1] [INTERNAL] [DOWN] SR# 2-3298
Saturday, 4 January 2020 1 WO154375 #2020010440000066 [PL1] [INTERNAL] [DOWN] SR# 2-3298
Saturday, 4 January 2020 1 WO154452 #2020010440000075 [S3] [WO154452] [internal] [LATENCY
Saturday, 4 January 2020 1 WO154456 #2020010440000084 [PL2] [WO154456] [INTERNAL] [ADVERT
Saturday, 4 January 2020 1 WO154379 #2020010440000093 Bls: [S-ESCALATION][S3][INTERNAL][
Saturday, 4 January 2020 1 WO154383 #2020010440000101 RE: [PL2] [INTERNAL] [HIGH LATENCY]
Saturday, 4 January 2020 1 WO154385 #2020010440000119 RE: [S3] [internal] [WEB ACCESS PROB
Saturday, 4 January 2020 1 WO154468 #2020010440000128 RE: [S1] [WO154468] [INTERNAL] [DOW
Saturday, 4 January 2020 1 WO154386 #2020010440000137 Bls: [S1] [INTERNAL] [DOWN] SR# 2-3
Saturday, 4 January 2020 1 WO154387 #2020010540000019 RE: [S3] [INTERNAL] [INTERMITTEN] S
Saturday, 4 January 2020 1 WO154388 #2020010540000028 Re: [S3] [INTERNAL] [INTERMITTEN] SR
Sunday, 5 January 2020 1 WO154495 #2020010640000017 RE: [S3] [INTERNAL] [REDUCE BANDWI
Sunday, 5 January 2020 1 WO154412 #2020010640000026 RE: [PL2] [WO154412] [INTERNAL] [RE
Request Type RequestOptimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService ProblemSDP down VPN Service L2 MultipointEmail
TO West & Central 400015
Java Proper Proper
Problem HandlingService Problemweb can't acNAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problemrequest white NAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
4000134 Proper Proper
Problem HandlingService ProblemintermittentNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problemweb can't acNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problemweb can't acNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper
Problem HandlingService ProblemSDP down NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problemakses probl NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
- Proper Proper
Problem HandlingService Problemweb akses pNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problemreduce bandNon Service Non ServiceEmail GSA 400019 Improper
Improper
Problem HandlingService ProblemintermittentNAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService ProblemSDP down VPN Service L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problemhigh latencyVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Non Problem Handling
Create/Modify QoS request upgVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper
Problem HandlingService Problemweb can't acNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000182 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService ProblemintermittentNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService ProblemintermittentNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
link congestNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
link congestNon Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService ProblemBGP down NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problemlink down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problemweb access NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problemweb access NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problemweb access NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400093 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService ProblemintermittentNAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
4000126 Proper Proper
Problem HandlingService Problemweb access NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problemweb access NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService ProblemintermittentVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Non Problem Handling
Create/Modify QoS request upgrNAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS Proper Proper
###
Received Date Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
Escalate
toEscalation
L2 SGPto
L2L2
SGP
L2Transport
PIC
SGPL1 I Status Note External Customer
1/2/2020 8:17 1/2/2020 8:31 0:14 14 No No Fadhli Closed reset sdp
1/2/2020 9:58 1/2/2020 10:10 0:12 12 No No Fadhli Closed reroute via INIX-1792 REGUS BUSINESS CENTRE INDO
1/2/2020 9:18 1/2/2020 9:28 0:10 10 No Yes Fadhli Closed eskalasi ke pak Alac / PT. PAKARTI RIKEN INDONESIA
1/2/2020 9:55 1/2/2020 10:04 0:09 9 No No Fadhli Closed change path lsp CEMERLANG ABADI MULIA
1/2/2020 10:59 1/2/2020 11:20 0:21 21 No No Fadhli Closed reroute to LDP ARTORIUS TELEMETRI SENTOSA
1/2/2020 17:28 1/2/2020 18:00 0:32 32 No Yes Dhio Closed reroute via Telin-7713INDORAMA VENTURES INDONE
1/2/2020 16:07 1/2/2020 16:51 0:44 44 No Yes Dhio Closed add prefix /28 di S METROSOLUSI TEKNOLOGI INDO
1/2/2020 16:09 1/2/2020 16:19 0:09 9 No No Dhio Closed reroute to LDP GIGA PATRA MULTIMEDIA
1/2/2020 19:16 1/2/2020 19:48 0:32 32 No No galih Closed change path to_MDN_MNC KABEL MEDIACOM
1/2/2020 20:11 1/2/2020 20:32 0:21 21 No No galih Closed advertise prefix pela COSMO TECHNOLOGY
1/2/2020 18:50 1/2/2020 20:47 1:57 117 No No galih Closed reroute prefix 118.97 BEND. PENGELUARAN STAIN PA
1/2/2020 19:45 1/2/2020 21:10 1:25 85 No No galih Closed optimalisasi lsp
1/2/2020 20:51 1/2/2020 21:56 1:05 65 No No galih Closed kembali normal setelaPT. TRIA SOLUSINDO
1/2/2020 21:57 1/2/2020 22:42 0:45 45 No No wenda Closed reset sdp
1/2/2020 22:24 1/2/2020 22:59 0:35 35 No No galih Closed optimasi dengan LSP dINDOSAT MEGA MEDIA
1/3/2020 10:29 1/3/2020 11:31 1:02 62 No No Fadhli Closed request upgrade QoSPT. BANK CENTRAL ASIA, TBK
1/3/2020 10:30 1/3/2020 11:38 1:08 68 No No Fadhli Closed add prefix /28 & /30 UNIV PEMBANGUNAN NASIONA
1/3/2020 14:02 1/3/2020 15:34 1:32 92 No No Fadhli Closed pengecekan normal me PT. BANK CENTRAL ASIA, TBK.
1/3/2020 11:31 1/3/2020 13:49 2:18 138 No No Fadhli Closed create lsp disisi MKS- VALE INDONESIA PT,
1/3/2020 17:52 1/3/2020 19:24 1:32 92 No No Fadhli Closed reroute via STIX-7473INDOSAT MEGA MEDIA
1/3/2020 19:15 1/3/2020 20:29 1:14 74 No No galih Closed reroute prefix 125.16 MANDIANGIN BATUBARA
1/3/2020 19:08 1/3/2020 19:58 0:50 50 No No dhio Closed optimasi menggunakan LSP PP via SLG
1/3/2020 21:00 1/3/2020 21:55 0:55 55 No No galih Closed change LSR dari label only to eth encap
1/3/2020 21:02 1/3/2020 23:09 2:07 127 No No galih Closed load share dengan memindahkan beberapa lsp transi
1/3/2020 23:50 1/4/2020 0:14 0:24 24 No No dhio Closed terdapat PfxCt prefix UNIVERSITAS BRAWIJAYA
1/4/2020 1:51 1/4/2020 2:14 0:23 23 No No dhio Closed service berada di MDN-CORE >< BCP-CN1, service di
1/4/2020 2:44 1/4/2020 3:02 0:18 18 No No dhio Closed Menambahkan prefix BADAN
kami cek link pelangg pelanggan di kpi-dia.DAERAH KO
KEUANGAN
router static address-family ipv4 unicast 114.7.120.0/
1/4/2020 7:28 1/4/2020 8:49 1:20 80 No No Bagus Closed saat inistatic
router link sudah be INDOSAT
address-family MEGA
ipv4ke
unicastMEDIA
114.7.128.0/
optimasi dengan membuat LSP arah KPI, namun N
1/4/2020 10:13 1/4/2020 10:59 0:46 46 No No Bagus Closed DELTAjalur
Saat ini masih kami carikan MERLIN
yang lain.
1/4/2020 15:06 1/4/2020 17:32 2:26 146 No No Bagus Closed kami optimasi via IIX. INDOSAT MEGA MEDIA
1/4/2020 15:43 1/4/2020 16:51 1:07 67 No No Bagus P2C STAR RUBBER
1/4/2020 15:56 1/4/2020 17:39 1:43 103 No No Bagus Closed hasil ping terpantau PT. BAMBUDEN BERKAT JAYAID
1/4/2020 17:06 1/4/2020 18:08 1:02 62 No No Bagus Closed saat ini ping terpanta PT. THRIVENI
1/4/2020 20:04 1/4/2020 20:53 0:49 49 No No Luthfi Closed create LSP PP menghiBUT. EXXONMOBIL CEPU LIMITE
1/4/2020 23:39 1/4/2020 23:57 0:18 18 No No Luthfi Closed create LSP INDOSAT-IT OPS
1/5/2020 19:00 1/5/2020 21:03 2:03 123 No No Luthfi Closed create LSP KINEZ CREATIVE SOLUTIONS
1/5/2020 22:54 1/5/2020 23:09 0:15 15 No No Luthfi Closed Upgrade QoS Lv.5 INDOSAT MEGA MEDIA
Special Note
GUS BUSINESS CENTRE INDONESIA
. PAKARTI RIKEN INDONESIA
MERLANG ABADI MULIA
TORIUS TELEMETRI SENTOSA
DORAMA VENTURES INDONESIA, PT
ETROSOLUSI TEKNOLOGI INDONESIA
GA PATRA MULTIMEDIA
NC KABEL MEDIACOM
SMO TECHNOLOGY
ND. PENGELUARAN STAIN PAMEKASAN
improper krn requestor Dept. Core Service Delivery langsung k IPSPM
. TRIA SOLUSINDO
DOSAT MEGA MEDIA
. BANK CENTRAL ASIA, TBK
NIV PEMBANGUNAN NASIONAL SBY
. BANK CENTRAL ASIA, TBK.
LE INDONESIA PT,
DOSAT MEGA MEDIA
ANDIANGIN BATUBARA
LSP PP via SLG
ly to eth encap
indahkan beberapa lsp transit.
NIVERSITAS BRAWIJAYA
CORE >< BCP-CN1, service di metro normal namun mac address sempat reset.
DAN KEUANGAN DAERAH KOTA PONTIANAK
DOSAT MEGA MEDIA
DOSAT MEGA MEDIA
. BAMBUDEN BERKAT JAYAIDIA BAMBU MKS
T. EXXONMOBIL CEPU LIMITED
DOSAT-IT OPS
NEZ CREATIVE SOLUTIONS
DOSAT MEGA MEDIA
Date WeekWO /Ticket ID OTRS ID Subject Request Type Request Optimasi
Category
Route to 202.6.208.46
Service Type
Specific Service
Monday, 30 Dec 53 WO153904 #2019123040RE: [S3 Problem HandlingService ProblemPing google NAP Service IDIA
Monday, 30 Dec 53 WO153913 RE: [S3] Problem HandlingService ProblemOptimasi IP NAP Service IDIA
#2019123040000071
Monday, 30 Dec 53 TT32622984 #2019123040RE: [Esk Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Monday, 30 Dec 53 TT32621554 #2019123040RE: ESCAProblemBackbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Monday, 30 Dec 53 TT32622263 #2019123040RE: [Esk Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Monday, 30 Dec 53 WO153914 RE: [S3] Problem HandlingService ProblemIntermitten NAP Service IDIA
#2019123040000098
Monday, 30 Dec 53 WO154087 #2019123040RE: [PL2Problem HandlingService ProblemIntermitten NAP Service IDIA
Monday, 30 Dec 53 #2019123040RE: 2. F Problem HandlingService ProblemPengecekanVPN s ServiceL3 VPN
Monday, 30 Dec 53 WO153917 #2019123040RE: [PR2Problem HandlingService ProblemIntermitten NAP Service INIX
Monday, 30 Dec 53 TT32626867 #2019123040ESCALATE Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Monday, 30 Dec 53 TT32632238 #2019123040RE: ESCAProblem HandlingService ProblemLooping VPN Service
L2 Multipoint
Monday, 30 Dec 53 WO154097 #2019123040RE: [EP] Problem HandlingService ProblemBGP Down VPN ServiceL3 VPN
Monday, 30 Dec 53 WO154101 #2019123040RE: [PL2Problem HandlingService ProblemIntermitten VPN Service L2 Multipoint
Monday, 30 Dec 53 WO154104 #2019123040RE: [ES] Problem HandlingService ProblemIntermitten VPN Service L2 Multipoint
Monday, 30 Dec 53 WO153949 #2019123040RE: [S2] Problem HandlingService ProblemTidak detectVPN Service L2 Multipoint
Monday, 30 Dec 53 WO154114 #2019123040RE: [S3] Problem HandlingService ProblemIntermitten NAP Service IDIA
Monday, 30 Dec 53 WO153956 #2019123140Bls: LO sProblem HandlingService ProblemSDP Down VPN Service L2 Multipoint
Monday, 30 Dec 53 WO153960 #2019123140Bls: [S3 Problem HandlingS ervice ProblemIntermitten NAP Service INP
Monday, 30 Dec 53 WO154116 #2019123140Bls: [PL Problem HandlingService ProblemIntermitten NAP Service INP
Monday, 30 Dec 53 #2019123140CreateNon
s Problem Handling Others new integratNon ServiceNon Service
Tuesday, 31 De 53 WO153966 #2019123140Bls: [S Problem HandlingService ProblemIntermitten NAP Service INP
Tuesday, 31 De 53 WO153974 #2019123140Pengecek Problem HandlingService ProblemSDP Down VPN Service L2 Multipoint
Tuesday, 31 De 53 WO153980 #2019123140[S2] [I Problem HandlingS ervice ProblemBGP Down VPN Service
L2 Multipoint
Tuesday, 31 De 53 WO153983 #2019123140[WO15398 Problem HandlingService Problemweb akses pNAP Service IDIA
Tuesday, 31 De 53 WO154129 #2019123140[ES][INTProblem HandlingService Problemlink down VPN Service L2 Multipoint
Tuesday, 31 De 53 WO153984 #2019123140 [PR3] [ Problem HandlingService Problemping 203.125NAP Service IDIA
Tuesday, 31 De 53 WO153993 #2019123140MIC UKIProblem HandlingService Problemlink down VPN ServiceL3 VPN
Tuesday, 31 De 53 WO154135 Non Problem
#2019123140[WO15413 International
Handling Routing Optimization
reroute prefNAP Service INP
Tuesday, 31 De 53 WO154138 #2019123140[WO15413 Problem HandlingService ProblemIntermitten NAP Service IDIA
Tuesday, 31 De 53 WO154136 #2019123140[EP] [IN Problem HandlingService ProblemIntermitten VPN ServiceL3 VPN
Tuesday, 31 De 53 WO154004 #2019123140[WO15400 Problem HandlingService ProblemIntermitten NAP Service IDIA
Tuesday, 31 De 53 WO154005 #2019123140[WO15400 Problem HandlingService Problemweb akses pNAP Service INIX
Tuesday, 31 De 53 WO154142 #2019123140[S3] [WOProblem HandlingService ProblemBGP Down NAP Service INP
Tuesday, 31 De 53 WO154143 #2019123140[S3] [WOProblem HandlingService ProblemIntermitten NAP Service IDIA
Tuesday, 31 De 53 WO154144 #2019123140[PR1] [PProblem HandlingService ProblemIntermitten NAP Service INP
Tuesday, 31 De 53 WO154008 #2019123140RE: [PR3Problem HandlingService ProblemOptimasi IP NAP Service IDIA
Tuesday, 31 De 53 TT32674962 #2019123140ESCALATE Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Wednesday, 1 Ja 53 WO154151 #2020010140RE: [S3] Problem HandlingService ProblemunadvertiseNAP Service INIX
Wednesday, 1 Ja 53 TT32687217 #2020010140RE: ESCAProblemBackbone
Handling
Congestion (Domestic Link) VPN Service
High util L2 Multipoint
Wednesday, 1 Ja 53 TT32684317 #2020010140RE: ESCAProblemBackbone
Handling
Congestion (Domestic Link) VPN Service
High util L2 Multipoint
Wednesday, 1 Ja 53 TT32689698 #2020010140[EskalasProblemBackbone
Handling
Congestion (Domestic Link)
link congestNon Service
Non Service
Wednesday, 1 Ja 53 WO154231 #2020010140[PL2] [WProblem HandlingService ProblemIntermitten NAP Service INP
Wednesday, 1 Ja 53 #2020010140REquestProblem
r HandlingService ProblemReset SDP LVPN ServiceL2 Point to Point
Wednesday, 1 Ja 53 WO154169 #2020010240Bls: [S1 Problem HandlingService ProblemBGP Down NAP Service INIX
Thursday, 2 Jan 53 WO154170 #2020010240RE: [PR1Problem HandlingService ProblemLink customVPN Service L2 Multipoint
Thursday, 2 Jan 53 WO154251 #2020010240Bls: [S3 Problem HandlingService ProblemOptimasi IP NAP Service IDIA
Thursday, 2 Jan 53 TT32734252 #2020010240ESCALATE Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High util Non Service
Received Via
Requestor KB Segmentation
Escalation Received Date Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
toEscalate
L2
Escalation
SGP L2
to SGP
L2
L2Transport
SGP
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 12/30/2019 8:48 12/30/2019 9:27 0:39 39 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 12/30/2019 9:45 12/30/2019 10:12 0:27 27 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 12/30/2019 9:31 12/30/2019 9:42 0:11 11 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 12/30/2019 8:26 12/30/2019 9:58 1:32 92 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 12/30/2019 9:00 12/30/2019 10:35 1:35 95 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 12/30/2019 10:06 12/30/2019 10:55 0:49 49 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 12/30/2019 10:31 12/30/2019 10:57 0:26 26 No No
EmailTO Sumatera 40008 Proper Proper 12/30/2019 10:20 12/30/2019 11:07 0:47 47 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 12/30/2019 10:47 12/30/2019 12:01 1:14 74 No Yes
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 12/30/2019 12:26 12/30/2019 13:46 1:20 80 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 12/30/2019 14:05 12/30/2019 14:20 0:15 15 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper 12/30/2019 14:18 12/30/2019 14:33 0:15 15 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 12/30/2019 14:43 12/30/2019 14:57 0:14 14 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 12/30/2019 15:55 12/30/2019 16:44 0:49 49 No Yes
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 12/30/2019 17:13 12/30/2019 17:55 0:42 42 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 12/30/2019 19:26 12/30/2019 21:32 2:06 126 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 12/30/2019 20:59 12/30/2019 23:10 2:11 131 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/30/2019 23:06 12/31/2019 0:12 1:06 66 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/30/2019 22:24 12/31/2019 23:29 1:05 65 No No
Whatsapp L2 Transport 400075 Proper Proper 12/30/2019 23:44 12/31/2019 0:18 0:34 34 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/31/2019 4:10 12/31/2019 6:38 2:28 148 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 12/31/2019 9:04 12/31/2019 9:15 0:11 11 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 12/31/2019 9:45 12/31/2019 9:56 0:11 11 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 12/31/2019 10:46 12/31/2019 11:31 0:45 45 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 12/31/2019 11:17 12/31/2019 11:55 0:38 38 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 12/31/2019 10:49 12/31/2019 11:55 1:06 66 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000105 Proper Proper 12/31/2019 12:30 12/31/2019 13:26 0:56 56 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/31/2019 13:59 12/31/2019 14:14 0:15 15 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 12/31/2019 14:10 12/31/2019 14:33 0:22 22 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 12/31/2019 14:10 12/31/2019 14:49 0:38 38 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 12/31/2019 15:17 12/31/2019 17:02 1:45 105 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/31/2019 15:19 12/31/2019 16:06 0:47 47 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper 12/31/2019 17:47 12/31/2019 19:02 1:15 75 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 12/31/2019 17:52 12/31/2019 18:21 0:29 29 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/31/2019 18:42 12/31/2019 20:03 1:21 81 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 12/31/2019 19:21 12/31/2019 21:05 1:44 104 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 12/31/2019 22:16 12/31/2019 22:38 0:22 22 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400093 Proper Proper 1/1/2020 5:48 1/1/2020 6:21 0:33 33 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 1/1/2020 6:51 1/1/2020 7:14 0:23 23 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 1/1/2020 6:23 1/1/2020 7:40 1:17 77 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 1/1/2020 8:19 1/1/2020 8:54 0:35 35 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 1/1/2020 13:38 1/1/2020 14:10 0:32 32 No No
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 1/1/2020 14:17 1/1/2020 14:30 0:13 13 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 1/1/2020 23:32 1/2/2020 0:02 0:30 30 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000178 Proper Proper 1/2/2020 0:41 1/2/2020 1:23 0:42 42 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
40002 Proper Proper 1/2/2020 6:59 1/2/2020 7:26 0:27 27 No No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 1/2/2020 7:38 1/2/2020 7:42 0:04 4 No No
PIC L1 IPSPM Status Note External Customer Special Note
DInda Closed pada segmen layer 2 UNIRAMA DUTA NIAGA
DInda Closed hasil ping normal danPT. SOCI MAS
Akmal Closed Jika dipotimasi akan memindahkan congest saja ke link lainnya, jika dilihat dari cacti sudah trend trafiknya
Akmal Closed coba optimasi akan tetapi hanya memindahkan congest
Akmal Closed cek utilitas sudah normal, dari kami no action
DInda Closed Pengecekan kami terdBORWITA CITRA PRIMA RAYA
DInda Closed Pengecekan kami terdPRIMACOM INTERBUANA
DInda Closed Pengecekan kami hasil ping terpantau aman
Akmal Closed pengecekan pada kaki-INDOSAT SINGAEskalasi ke Pak Bony
Akmal Closed LBK-AMP ke arah MKS-KIM mengalami high utility, impact dari MKS-KIM <> SBY-KYN yang mengalami down
Akmal Closed reset sdp, dan sudah kembali up
Dinda Closed tambahkan config advBSM KCP Pangkalan Kerinci
Akmal Closed pindahkan path sesuaiINDOSAT MEGA MEDIA
Dinda Closed mohon informasi interINDOSAT MEGAEskalasi MEDIA ke Pak Bony
Dinda Closed action kami mengubahVALE INDONESIA
Galih Closed untuk L2 nya terpantaBHANDA GHARA REKSA
Dari hasil pengecekan, terdapat 3 Upstream yang dapat dilewati. STIX, NTT, & TATA.
Bagus Closed Untuk
Saat iniService tersebut
STIX sudah Bestsudah
Path. kami Reset sesuai request. Namun untuk SRP-CN1 & CN2, serta ANC-CN1 & CN2 masih
Bagus Closed PT. VARNION
Saat ini sudah kami optimasi TECHNOLOGY
jalur nya SEMESTA
via NTT sebelum nya via RETN, ada beberapa yang tidak dapat di ping dikarena
Galih Closed Create service CSC, vsi INDOSAT
1959624 MEGA
at MEDIA
BGB-EN1 & SGI-CN1.
Indosat memiliki 3 upstream ke IP tujuan tersebut, via STIX, NTT, dan TATA.
Galih Closed networknya adalah
Sudah kami coba sgi cn1 5/0/6.210
optimasi, Request
saat ini bestdan rtbvia
path Mas
0/4/0.210.
Ugi
STIX.
Galih Closed DEUTSCHE BANK AG
Dinda Closed reset sdp krn looping
Dinda Closed sdp binding down ka INTEGRA KREASITAMA SOLUSINDO
Dinda Closed reroute prefix 36.67.0BUT STAR ENERGY (KAKAP) LTD
Dinda Closed tidak detect mac addrPT. BANK UOB INDONESIA
Dinda Closed prefix 203.125.176.21PT. UNILEVER INDONESIA TBK
Dinda Closed tidak dtect mac addres dari akses untuk vlan 1576
Dinda Closed reject prefix 118.201. LINK NET
Dinda Closed reroute prefix 152.19 INDOSAT-IT OPS
Closed reroute prefix 117.54.15.0/24 dari OIXP ke IIX.
Dinda optimasi
3 Januari lsp dikedua
2020 : PT. BANK CENTRAL ASIA
Dinda Closed reroute->prefix
action 180.25 SARI
menambahkan COFFEE
prefix INDONESIA
pelanggan yang masih problem ke prefix-list "SPECIALCASE_IDIA" di KPI-CN3, hasilnya
Dinda Closed A:JKT-KPI-CN3-SR12>config>router>policy-options#
reroute prefix 47.74.19APLIKANUSA LINTASARTA prefix-list "SPECIALCASE_IDIA"
A:JKT-KPI-CN3-SR12>config>router>policy-options>prefix-list# prefix 114.5.38.64/28 exact
Dinda Closed pengecekan antar met MANDALA LINTAS NUSA
A:JKT-KPI-CN3-SR12>config>router>policy-options>prefix-list# prefix 114.7.10.120/30 exact
Dinda Closed UNIRAMA DUTA NIAGA
Dinda Closed reroute ip 103.16.136INDOSAT SINGAPORE PTE LTD
Galih Closed bestpath via STIX PT. UNILEVER INDONESIA
Galih Closed tidak dapat di optimasi, karena merupakan link akses
Galih Closed blok IP 103.90.27.0 sudARANA TEKNOLOGI INDONESIA
Luthfi Closed loadshare ke link 2 dengan reroute lsp transit
Luthfi Closed Tidak dapat dioptimasi karena tidak ada link lain
rianto Closed tuning metrik memindahkan congest ke BBT2-P <> SYK.
rianto Closed reroute ip 103.16.136INDOSAT MEGA MEDIA
rianto Closed reset SDP
Wenda Closed metro far end JKT-KB RACKH LINTAS ASIA
Luthfi Closed cek service kedua sis TATA COMMUNICATIONS INTERNATIONAL
Fadhli Closed Optimasi dengan mena SAMUDERA MULIA ABADI
Dhio Closed coba loadshare dengan tuning metric hanya memindahkan congest
cti sudah trend trafiknya
YN yang mengalami down
& CN2, serta ANC-CN1 & CN2 masih Looping.
Date WeekWO /Ticket ID OTRS ID
Monday, 23 Desember 2019 52 WO153261 #2019122340000048
Monday, 23 Desember 2019 52 WO153263 #2019122340000057
Monday, 23 Desember 2019 52 WO153266 #2019122340000066
Monday, 23 Desember 2019 52 #2019122340000075
Monday, 23 Desember 2019 52 WO153223 #2019122340000084
Monday, 23 Desember 2019 52 WO153217 #2019122340000093
Monday, 23 Desember 2019 52 WO153434 #2019122340000101
Monday, 23 Desember 2019 52 WO153436 #2019122340000119
Monday, 23 Desember 2019 52 WO153443 #2019122340000128
Monday, 23 Desember 2019 52 WO153447 #2019122340000137
Monday, 23 Desember 2019 52 WO153449 #2019122340000146
Monday, 23 Desember 2019 52 WO153450 #2019122340000155
Monday, 23 Desember 2019 52 WO153460 #2019122340000164
Monday, 23 Desember 2019 52 WO153465 #2019122340000173
Monday, 23 Desember 2019 52 WO153291 #2019122340000182
Monday, 23 Desember 2019 52 WO153468 #2019122340000191
Monday, 23 Desember 2019 52 WO153463 #2019122340000208
Monday, 23 Desember 2019 52 WO153467 #2019122340000217
Monday, 23 Desember 2019 52 WO153471 #2019122440000019
Monday, 23 Desember 2019 52 WO153294 #2019122440000073
Monday, 23 Desember 2019 52 WO153295 #2019122440000028
Monday, 23 Desember 2019 52 WO153298 #2019122440000037
Monday, 23 Desember 2019 52 WO153299 #2019122440000046
Monday, 23 Desember 2019 52 WO153300 #2019122440000055
Monday, 23 Desember 2019 52 WO153474 #2019122440000064
Monday, 23 Desember 2019 52 WO153297 #2019122440000082
Monday, 23 Desember 2019 52 WO153475 #2019122440000091
Tuesday, 24 Desember 2019 52 WO153476 #2019122440000108
Monday, 23 Desember 2019 52 #2019122440000117
Monday, 23 Desember 2019 52 #2019122440000126
Tuesday, 24 Desember 2019 52 TT32446465 #2019122440000135
Tuesday, 24 Desember 2019 52 WO153478 #2019122440000144
Tuesday, 24 Desember 2019 52 WO153477 #2019122440000153
Tuesday, 24 Desember 2019 52 WO153313 #2019122440000162
Tuesday, 24 Desember 2019 52 WO153497 #2019122440000171
Tuesday, 24 Desember 2019 52 WO153500 #2019122440000181
Tuesday, 24 Desember 2019 52 WO153502 #2019122440000199
Tuesday, 24 Desember 2019 52 WO153484 #2019122440000206
Tuesday, 24 Desember 2019 52 #2019122440000215
Tuesday, 24 Desember 2019 52 #2019122440000224
Tuesday, 24 Desember 2019 52 WO153316 #2019122440000233
Tuesday, 24 Desember 2019 52 WO153324 #2019122440000242
Tuesday, 24 Desember 2019 52 WO153323 #2019122440000251
Tuesday, 24 Desember 2019 52 WO153512 #2019122540000017
Tuesday, 24 Desember 2019 52 WO153513 #2019122540000026
Wednesday, 25 Desember 2019 52 WO153338 #2019122540000035
Wednesday, 25 Desember 2019 52 WO153534 #2019122540000044
Wednesday, 25 Desember 2019 52 WO153533 #2019122540000053
Wednesday, 25 Desember 2019 52 WO153535 #2019122540000062
Wednesday, 25 Desember 2019 52 WO153342 #2019122540000071
Wednesday, 25 Desember 2019 52 WO153538 #2019122540000081
Wednesday, 25 Desember 2019 52 WO153543 #2019122640000015
Wednesday, 25 Desember 2019 52 TT32494945 #2019122640000024
Wednesday, 25 Desember 2019 52 WO153544 #2019122640000033
Thursday, 26 Desember 2019 52 WO153549 #2019122640000042
Thursday, 26 Desember 2019 52 WO153352 #2019122640000051
Thursday, 26 Desember 2019 52 WO153556 #2019122640000168
Thursday, 26 Desember 2019 52 WO153562 #2019122640000061
Thursday, 26 Desember 2019 52 WO153566 #2019122640000079
Thursday, 26 Desember 2019 52 WO153568 #2019122640000097
Thursday, 26 Desember 2019 52 WO153631 #2019122640000104
Thursday, 26 Desember 2019 52 WO153571 #2019122640000113
Thursday, 26 Desember 2019 52 WO153573 #2019122640000122
Thursday, 26 Desember 2019 52 WO153574 #2019122640000131
Thursday, 26 Desember 2019 52 WO153575 #2019122640000141
Thursday, 26 Desember 2019 52 WO153635 #2019122640000159
Thursday, 26 Desember 2019 52 WO153640 #2019122640000177
Thursday, 26 Desember 2019 52 WO153578 #2019122640000186
Thursday, 26 Desember 2019 52 WO153579 #2019122640000195
Thursday, 26 Desember 2019 52 WO153580 #2019122640000088
Thursday, 26 Desember 2019 52 WO153582 #2019122640000202
Thursday, 26 Desember 2019 52 WO153585 #2019122640000211
Thursday, 26 Desember 2019 52 WO153586 #2019122640000221
Thursday, 26 Desember 2019 52 WO153595 #2019122740000013
Thursday, 26 Desember 2019 52 WO153594 #2019122740000022
Friday, 27 desember 2019 52 WO153651 #2019122740000031
Friday, 27 desember 2019 52 WO153609 #2019122740000041
Friday, 27 desember 2019 52 WO153613 #2019122740000059
Friday, 27 desember 2019 52 WO153600 #2019122740000068
Friday, 27 desember 2019 52 WO153603 #2019122740000077
Friday, 27 desember 2019 52 #2019122740000086
Friday, 27 desember 2019 52 WO153681 #2019122740000095
Friday, 27 desember 2019 52 WO153830 #2019122740000102
Friday, 27 desember 2019 52 WO153827 #2019122740000111
Friday, 27 desember 2019 52 WO153829 #2019122740000121
Friday, 27 desember 2019 52 WO153831 #2019122740000139
Friday, 27 desember 2019 52 WO153836 #2019122740000148
Friday, 27 desember 2019 52 WO153835 #2019122740000157
Friday, 27 desember 2019 52 WO153684 #2019122740000166
Friday, 27 desember 2019 52 WO153840 #2019122740000175
Friday, 27 desember 2019 52 WO153842 #2019122840000011
Friday, 27 desember 2019 52 WO153843 #2019122840000021
Friday, 27 desember 2019 52 WO153845 #2019122840000039
Saturday, 28 desember 2019 52 WO153846 #2019122840000048
Saturday, 28 desember 2019 52 WO153693 #2019122840000057
Saturday, 28 desember 2019 52 #2019122840000066
Saturday, 28 desember 2019 52 WO154045 #2019122840000075
Saturday, 28 desember 2019 52 WO154049 #2019122840000084
Saturday, 28 desember 2019 52 WO153868 #2019122840000093
Saturday, 28 desember 2019 52 WO153870 #2019122940000019
Sunday, 29 December 2019 52 WO153882 #2019122940000028
Sunday, 29 December 2019 52 TT32599487 #2019122940000037
Sunday, 29 December 2019 52 #2019122940000046
Sunday, 29 December 2019 52 WO154067 #2019123040000016
Sunday, 29 December 2019 52 WO153893 #2019123040000025
Sunday, 29 December 2019 52 WO153895 #2019123040000034
Subject Request Type RequestOptimasi
CategoryRoute to 202.6.208.46
Service Type
Specific Service
Received Via
[S3] [internal] [HIGH LATENCY] SR#2-32526845394Problem HandlingService Problem high latencyVPN Service L2 Multipoint
HPSM
[S3] [internal] [INTERMITTEN] SR# 2-325268892 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
[ES][INTERNAL][DOWN][SR#2-325262412698][DIP Non Problem Handling
Service Migrationcreate peer VPN ServiceL3 VPN HPSM
Transport 3G Problem - Aisyah Problem HandlingService Problem SDP down VPN Service L2 Multipoint
HPSM
[PR1] [BBIP] [LATENCY ] SR# 2-325271587749 Problem HandlingService Problem high latencyNAP Service INIX HPSM
[S2] [INTERNAL] [DOWN] SR#2-325270582440 WIRProblem HandlingService Problem link down VPN ServiceL3 VPN HPSM
[S3] [internal] [Intermitten] SR#2-32527362440 Problem HandlingService Problem ping 122.228NAP Service INP HPSM
[S3] [internal] [WEBSITE ACCESS PROBLEM] SR#2-3Problem HandlingService Problem tidak bisa a NAP Service IDIA HPSM
[PL2] [INTERNAL] [Route Optimization] SR#2-3252Non Problem
International
Handling Routing Optimization
Route OptimNAP Service INP HPSM
[EP] [INTERNAL] [DOWN] [SR#2-325279297988] [DIProblem HandlingService Problem SDP down VPN ServiceL3 VPN HPSM
[S3] [internal] [WEB ACCESS PROBLEM] SR# 2-32 Problem HandlingService Problem web akses pNAP Service IDIA HPSM
[EP] [INTERNAL] [DOWN] [SR#2-325279365700] [DIProblem HandlingService Problem SDP down VPN ServiceL3 VPN HPSM
[WO153460] GSA Silver - Flapping IP is escalated. Problem HandlingService Problem intermitten VPN Service
L2 Multipoint
HPSM
[S2] [INTERNAL] [DOWN] SR#2-325282758281 DUMAI Problem HandlingService Problem SDP down NAP Service INP HPSM
Non Problem
[WO153291] GSA Platinum - Others IP is escalated. International
Handling Routing Optimization
Route OptimNAP Service INP HPSM
[S3] [WO153468] [INTERNAL] [INTERMITTEN] SR Problem HandlingService Problem intermitten NAP Service INIX HPSM
[PL2] [INTERNAL] [Route Optimization] SR#2-32528Problem HandlingService Problem Optimasi upNAP Service INP HPSM
[S3] [INTERNAL] [LATENCY] SR#2-325281108227 BUK Problem HandlingService Problem intermitten NAP Service IDIA HPSM
RE: [S3] [OPEN] [INTERMITTEN] SR# 2-325283471 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
RE: [S3] [OPEN] [INTERMITTEN] SR# 2-325283471 Problem HandlingService Problem high latencyNAP Service L2 Multipoint
HPSM
RE: [S3] [WO153295] [INTERNAL] [INTERMITTEN] Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3252848Problem HandlingService Problem intermitten NAP Service INIX HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-32528 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
RE: [PL2] [INTERNAL] [FLAPPING] SR# 2-32528474 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
RE: [S3] [WO153474] [INTERNAL] [INTERMITTEN] SProblem HandlingService Problem intermitten NAP Service INP HPSM
RE: [S3] [INTERNAL] [ERROR] SR# 2-325284874672Problem HandlingService Problem PengecekanNAP b Service IDIA HPSM
RE: [PR1] [P-ESCALATION] [PACKET LOSS] [SR# 2 Problem HandlingService Problem intermitten NAP Service INP HPSM
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3252872Problem HandlingService Problem intermitten NAP Service INP HPSM
RE: cant save ME BTM-MKN-AN1-ESS6 Problem HandlingHardware FailureTidak bisa a Non Service
Non ServiceEmail
RE: service id 485013439 down , under ME TSM-S Problem HandlingService Problem SDP down VPN Service L2 Multipoint
[Eskalasi Alarm] High Utilization JKT-JPG-CN1-SR7 Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
High Util Non ServiceHPSM
RE: [PL2] [INTERNAL] [ADVERTISE IP] SR#2-325284 Problem HandlingService Problem PengecekanNAP r Service INIX HPSM
RE: [S3] [internal] [REQUEST] SR# 2-3252730885 Problem HandlingService Problem Allow AS PatNAP Service INP HPSM
[S2] [WO153313] [INTERNAL] [DOWN] SR# 2-325 Problem HandlingService Problem link down NAP Service IDIA HPSM
Non Problem
[PL2] [INTERNAL] [BEST PATH ROUTE] SR# 2-3252998 International
Handling Routing Optimization
Route OptimNAP Service INP HPSM
[S3] [INTERNAL] [LATENCY] SR#2-325299815161 HYProblem HandlingService Problem ping googleNAP Service IDIA HPSM
[S3] [INTERNAL] [WEB ACCESS PROB] SR# 2-3253Non Problem International
Handling Routing Optimization
Route OptimNAP Service IDIA HPSM
[S3] [WO153484] [INTERNAL] [LATENCY] SR#2-32 Problem HandlingService Problem high latencyNAP Service IDIA HPSM
[Eskalasi Alarm] Reset looping Problem HandlingService Problem SDP down VPN Service L2 Multipoint
HPSM
Mohon bantuan VLAN 2524 & 2624 under ME MajaProblem HandlingService Problem link down VPN Service L2 Multipoint
HPSM
WO153316 [PR2] [CEK] [Intermitten] SR#2-3252824Non Problem
International
Handling Routing Optimization
Route OptimNAP Service IDIA HPSM
[S1] [INTERNAL] [DOWN] SR# 2-325307536528 AL Problem HandlingService Problem BGP Down NAP Service INIX HPSM
[S3] [internal] [REDUCED] SR#2-325290328408 Problem HandlingService Problem reduce bw NAP Service IDIA HPSM
Re: [S1] [INTERNAL] [DOWN] SR# 2-32530721378 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-32531 Problem HandlingService Problem intermiten VPN Service
L2 Multipoint
HPSM
RE: [S2] [INTERNAL] [Down] SR#2-325299467656 RProblem HandlingService Problem BGP Down NAP Service INIX HPSM
RE: INTERNAL : [PL2] [WO153534] [OPEN] [LATENCY Problem HandlingService Problem intermitten NAP Service INP HPSM
RE: Pengecekkan Trunk ke arah Medan Problem HandlingService Problem ping RTO VPN ServiceL3 VPN HPSM
RE: [PL1] [INTERNAL] [DOWN] SR# 2-32532635 Problem HandlingService Problem SDP huaweiVPN Service L2 Multipoint
HPSM
RE: [S2] [INTERNAL] [DOWN] SR# 2-325321021778Problem HandlingService Problem SDP down VPN Service L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3253 Problem HandlingService Problem intermitten NAP Service IDIA HPSM
REquest reset service Problem HandlingService Problem SDP down VPN Service L2 Multipoint
HPSM
[Eskalasi Alarm] High Utilization IP BACKBONE ME Problem Handling Others high util Non Service
Non Service
HPSM
[S3] [INTERNAL] [INTERMITTEN] SR# 2-3253346 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
HPSM
[S3] [INTERNAL] [HIGHT LATENCY] SR#2-325218408Problem HandlingService Problem web akses pNAP Service IDIA HPSM
RE: [P-ESCALATION][PL2][INTERNAL][PRTG PROBL Problem HandlingService Problem intermittentNAP Service IDIA HPSM
RE: Reset SDP Binding Problem HandlingService Problem SDP down VPN ServiceL2 Multipoint
HPSM
Automatic reply: [P-ESCALATION][PL2][INTERNA Problem HandlingService Problem snmp probl NAP Service IDIA HPSM
RE: [EP][INTERNAL][SR#2-325274488260][INTERMI Non Problem Handling
Create/Modify QoSrequest editNAP Service IDIA HPSM
RE: [PL1] [INTERNAL] [DOWN] SR#2-325349224726 Problem HandlingService Problem intermittentVPN Service
L2 Multipoint
HPSM
RE: [S1] [Internal] [DOWN] [SR#2-324983192102] Problem HandlingService Problem request pena NAP Service IDIA HPSM
RE: [P-ESCALATION][PL2][INTERNAL][Bestpath IP] Problem HandlingService Problem ping high la NAP Service IDIA HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-325352 Problem HandlingService Problem intermittentVPN Service
L2 Multipoint
HPSM
RE: [P-ESCALATION][PL2][INTERNAL][Bestpath IP] Problem HandlingService Problem intermittentNAP Service IDIA HPSM
RE: [PL1] [INTERNAL] [DOWN] SR# 2-32535345662Problem HandlingService Problem SDP huaweiNAP Service INP HPSM
RE: [EP][INTERNAL][INTERMITTEN] SR#2-3252005 Non Problem Handling
Create/Modify QoSrequest editVPN Service
L2 Multipoint
HPSM
RE: [EP] [INTERNAL] [SR#2-325122237888] [IIPT Problem HandlingService Problem ping high la NAP Service INP HPSM
RE: [P-ESCALATION][PL2][INTERNAL][Req BestpathProblem HandlingService Problem ping high la NAP Service INP HPSM
RE: [P-ESCALATION][PL2][INTERNAL][Req BestpathProblem HandlingService Problem ping high la NAP Service IDIA HPSM
RE: [S3] [WO153537] [INTERNAL] [WEB ACCESS P Problem HandlingService Problem intermittentNAP Service INIX HPSM
RE: [EP][INTERNAL][SR#2-325359346468][INTERMI Non Problem Handling
Create/Modify QoSrequest editVPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR# 2-32 Problem HandlingService Problem intermittentNAP Service IDIA HPSM
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-325 Problem HandlingService Problem ping high la VPN ServiceL2 Multipoint
HPSM
[S3] [INTERNAL] [WEB ACCESS PROB] SR# 2-32535 Problem HandlingService Problem web akses pNAP Service IDIA HPSM
[WO153594] [S3] [internal] [INTERMITTEN] SR#2 Problem HandlingService Problem intermittentVPN ServiceL3 VPN HPSM
Open and Update Incident - CRS server transactionProblem
f HandlingService Problem link down VPN ServiceL3 VPN HPSM
RE: [S3] [INTERNAL] [Website Access Problem] SR Problem HandlingService Problem intermittentNAP Service INIX HPSM
RE: [PL2] [INTERNAL] [IP Routing Problem] SR# 2- Problem HandlingService Problem intermittentNAP Service INP HPSM
RE: [PL2] [WO153600][INTERNAL] [Higt Latency] Problem HandlingService Problem reduce bw NAP Service INP HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3253757Problem HandlingService Problem IntermittentNAP Service INIX HPSM
Create Graph Cacti / Refresh Description Non Problem HandlingCacti Update add graph caNon Service
Non ServiceEmail
RE: [S1] [INTERNAL] [DOWN] SR# 2-32538388113 Problem HandlingService Problem reset ipv6 NAP Service INIX HPSM
RE: [PL2] [INTERNAL] [ IP Access Problem ] SR# Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: [S3] [INTERNAL] [LATENCY] SR#2-32537997 Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: Reply: RE: [S3] [INTERNAL] [INTERMITTEN] Non Problem Handling
Service Migrationmigrasi serviNAP Service IDIA HPSM
RE: [S2] [INTERNAL] [DOWN] SR# 2-325387240358 Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: [PL2] [INTERNAL] [REDUCE BENWIDTH ] SR# 2 Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3253895Problem HandlingService Problem IntermittentNAP Service INP HPSM
RE: [S3] [INTERNAL] [IP Access Problem] SR#2-32 Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: [S3] [INTERNAL] [ERROR] SR# 2-324598308679Problem HandlingService Problem web akses pNAP Service IDIA HPSM
Bls: [ES] [INTERNAL] [DOWN] [SR#2-325363838868]Problem HandlingService Problem ping high la VPN ServiceL3 VPN HPSM
RE: [S1] [INTERNAL] [DOWN] SR# 2-325392980686Problem HandlingHigh CPU Usage cpu high Non Service Non Service
HPSM
Bls: [ES] [INTERNAL] [DOWN] [SR#2-325363838868]Non Problem Handling
Create/Modify QoSrequest upgrVPN ServiceL3 VPN HPSM
Bls: [PR3] [INTERNAL] [PACKET LOSS] SR# 2-325 Problem HandlingService Problem ping high la VPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-32539 Problem HandlingService Problem IntermittentNAP Service IDIA HPSM
RE: WO153865 Pengecekan LTE Airport T2Edan T Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
RE: [WO154045] [S3] [INTERNAL] [WEBSITE ACCESSProblem HandlingService Problem intermittentNAP Service INP HPSM
RE: [S3] [WO154049] [inter] [REDUCE BANDWIDTHProblem HandlingService Problem intermittentNAP Service INP HPSM
RE: [EP][INTERNAL][DOWN][SR#2-325432930688 PProblem HandlingService Problem intermittentVPN Service L2 Multipoint
HPSM
RE: [S3] [WO153870] [INTERNAL] [REQUEST] SR# Problem HandlingService Problem open request NAP Service IDIA HPSM
Bls: [PL2] [INTERNAL] [Advertise IP] SR#2-325833 Problem HandlingService Problem Optimasi IP NAP Service INP HPSM
[Eskalasi Alarm] High Utilization IP ACCESS ME_ ProblemBackbone
HandlingCongestion (Domestic Link) Non Service
High util Non Service
HPSM
Add cacti MDN-UNI Huawei Non Problem HandlingCacti Update Update cactiNon Service
Non ServiceEmail
RE: [S2] [OPEN] [DOWN] [SR#2-326076708418 & Problem HandlingService Problem IntermittentNAP Service INP HPSM
RE: [S3] [internal] [INTERMITTEN] SR# 2-32611 Problem HandlingService Problem IntermittentVPN Service
L2 Multipoint
HPSM
RE: [S-ESCALATION][S3][INTERNAL][Block Spesi Non Problem
International
Handling Routing Optimization
Un-advertiseNAP Service INP HPSM
Requestor KB Segmentation
Escalation Received Date Response Time Resolution
Escalate
Start
(Menit)
to
End
Escalation
L2Escalation
SGP
Escalate
L2 SGP
L2
toSGP
L2 Transport
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 12/23/2019 10:06 12/23/2019 10:34 0:28 28 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 10:18 12/23/2019 11:09 0:51 51 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 11:23 12/23/2019 11:29 0:06 6 No No
Access Back Oficce
400060 Proper Proper 12/23/2019 11:57 12/23/2019 12:00 0:03 3 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 12:02 12/23/2019 12:19 0:17 17 No No
I-NOC FH Backoffice IP/MPLS
4000114 Proper Proper 12/23/2019 12:02 12/23/2019 12:19 0:17 17 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/23/2019 13:14 12/23/2019 14:04 0:50 50 No No
I-NOC FH Backoffice IP/MPLS
4000175 Proper Proper 12/23/2019 13:53 12/23/2019 15:18 1:25 85 No Yes
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/23/2019 14:49 12/23/2019 15:43 0:54 54 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 15:19 12/23/2019 16:00 0:41 41 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 12/23/2019 15:22 12/23/2019 15:46 0:24 24 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 15:24 12/23/2019 15:47 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 17:25 12/23/2019 18:40 1:15 75 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 18:45 12/23/2019 18:56 0:11 11 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/23/2019 17:30 12/23/2019 19:17 1:47 107 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 12/23/2019 18:55 12/23/2019 19:02 0:07 7 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/23/2019 18:49 12/23/2019 20:11 1:22 82 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 18:57 12/23/2019 20:43 1:46 106 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 20:20 12/23/2019 22:02 1:42 102 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/23/2019 20:47 12/23/2019 23:09 2:22 142 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 20:55 12/23/2019 21:58 1:03 63 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 21:42 12/23/2019 22:12 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 21:52 12/23/2019 22:22 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 22:04 12/23/2019 22:19 0:15 15 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 12/23/2019 22:16 12/23/2019 22:24 0:08 8 No No
I-NOC FH Backoffice IP/MPLS
400081 Proper Proper 12/23/2019 23:44 12/24/2019 0:42 0:58 58 No Yes
I-NOC FH Backoffice IP/MPLS
4000176 Proper Proper 12/23/2019 23:19 12/24/2019 0:34 1:15 75 No Yes
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 12/24/2019 0:42 12/24/2019 1:49 1:07 67 No No
Configuration Management
400026 Proper Proper 12/23/2019 20:33 12/23/2019 21:15 0:42 42 No Yes
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper 12/23/2019 21:27 12/23/2019 21:36 0:09 9 No No
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/23/2019 21:27 12/23/2019 21:36 0:09 9 No No
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 12/24/2019 5:13 12/24/2019 7:20 2:07 127 No No
I-NOC FH Backoffice IP/MPLS
400043 Proper Proper 12/24/2019 5:11 12/24/2019 7:33 2:22 142 No No
I-NOC FH Backoffice IP/MPLS
4000158 Proper Proper 12/24/2019 13:23 12/24/2019 14:58 1:35 95 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/24/2019 14:53 12/24/2019 15:06 0:13 13 No No
I-NOC FH Backoffice IP/MPLS
4000181 Proper Proper 12/24/2019 14:56 12/24/2019 15:59 1:03 63 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/24/2019 15:09 12/24/2019 15:32 0:23 23 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/24/2019 9:15 12/24/2019 9:36 0:21 21 No No
Access Back Oficce
400060 Proper Proper 12/24/2019 13:34 12/24/2019 13:46 0:12 12 No No
TO West & Central4000105
Java Proper Proper 12/24/2019 14:30 12/24/2019 14:59 0:29 29 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/24/2019 15:27 12/24/2019 16:10 0:43 43 No No
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper 12/24/2019 17:51 12/24/2019 18:17 0:26 26 No No
I-NOC FH Backoffice IP/MPLS
400062 Proper Proper 12/24/2019 18:53 12/24/2019 19:57 1:04 64 No No
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/25/2019 0:57 12/25/2019 1:13 0:16 16 No No
I-NOC FH Backoffice IP/MPLS
4000124 Proper Proper 12/25/2019 4:11 12/25/2019 5:31 1:19 80 No No
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper 12/25/2019 10:23
400072 12/25/2019 10:33 0:10 10 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/25/2019 13:51 12/25/2019 14:35 0:44 44 No No
I-NOC FH Backoffice IP/MPLS
400049 Proper Proper 12/25/2019 13:45 12/25/2019 14:11 0:26 26 No No
I-NOC FH Backoffice IP/MPLS
400172 Proper Proper 12/25/2019 16:05 12/25/2019 16:11 0:06 6 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/25/2019 16:19 12/25/2019 16:34 0:15 15 No No
I-NOC FH Backoffice IP/MPLS Proper Proper 12/25/2019 18:07 12/25/2019 18:28 0:21 21 No No
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper 12/25/2019 23:08 12/25/2019 23:23 0:15 15 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 12/25/2019 22:08 12/25/2019 23:26 1:18 78 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/25/2019 23:06 12/25/2019 23:28 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 12/26/2019 6:09 12/26/2019 6:35 0:26 26 No Yes
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 8:06 12/26/2019 8:26 0:20 20 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/26/2019 9:02 12/26/2019 9:20 0:18 18 No No
I-NOC FH Backoffice IP/MPLS
4000168 Proper Proper 12/26/2019 10:28 12/26/2019 10:42 0:14 14 No No
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper 12/26/2019 12:23 12/26/2019 13:33 1:10 70 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/26/2019 12:35 12/26/2019 13:10 0:35 35 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/26/2019 13:07 12/26/2019 13:22 0:15 15 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 13:20 12/26/2019 13:41 0:21 21 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 12/26/2019 13:51 12/26/2019 15:15 1:24 84 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 13:53 12/26/2019 14:30 0:37 37 No No
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper 12/26/2019 14:06 12/26/2019 14:31 0:25 25 No No
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper 12/26/2019 14:18 12/26/2019 16:19 2:01 121 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 14:44 12/26/2019 15:38 0:54 54 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 15:08 12/26/2019 16:38 1:30 90 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 15:10 12/26/2019 17:41 2:31 151 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 16:12 12/26/2019 16:42 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper 12/26/2019 16:15 12/26/2019 17:54 1:39 99 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/26/2019 16:17 12/26/2019 17:31 1:14 74 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/26/2019 16:34 12/26/2019 17:04 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/26/2019 22:43 12/26/2019 23:07 0:24 24 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 12/26/2019 21:55 12/26/2019 22:36 0:41 41 No No
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 12/27/2019 0:06 12/27/2019 1:12 1:06 66 No No
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper 12/27/2019 11:07 12/27/2019 11:31 0:24 24 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/27/2019 13:24 12/27/2019 14:10 0:46 46 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/27/2019 14:13 12/27/2019 15:28 1:15 75 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/27/2019 15:31 12/27/2019 17:47 2:16 136 No No
TO Sumatera 400065 Proper Proper 12/27/2019 15:28 12/27/2019 16:32 1:04 64 No No
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper 12/27/2019 16:45 12/27/2019 17:24 0:39 39 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/27/2019 17:22 12/27/2019 19:09 1:47 107 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/27/2019 16:56 12/27/2019 18:15 1:19 79 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 12/27/2019 17:20 12/27/2019 18:55 1:35 95 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 12/27/2019 17:32 12/27/2019 19:45 2:13 133 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/27/2019 18:15 12/27/2019 19:40 1:25 85 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/27/2019 18:01 12/27/2019 18:49 0:48 48 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/27/2019 18:54 12/27/2019 19:27 0:33 33 No Yes
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 12/27/2019 19:41 12/27/2019 20:24 0:43 43 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 12/27/2019 21:27 12/27/2019 22:18 0:51 51 No No
I-NOC FH Backoffice IP/MPLS
4000124 Proper Proper 12/27/2019 21:41 12/27/2019 22:56 1:15 75 No No
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper 12/27/2019 23:05 12/27/2019 23:19 0:14 14 No No
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper 12/28/2019 0:58 12/28/2019 1:58 1:00 60 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/28/2019 3:40 12/28/2019 3:51 0:11 11 No No
L2 Transport 400015 Proper Proper 12/28/2019 15:36 12/28/2019 15:49 0:13 13 No No
I-NOC FH Backoffice IP/MPLS
400062 Proper Proper 12/28/2019 16:56 12/28/2019 18:34 1:38 98 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/28/2019 18:24 12/28/2019 18:48 0:24 24 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/28/2019 19:15 12/28/2019 19:31 0:16 16 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 12/28/2019 21:33 12/28/2019 23:47 2:14 134 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 12/29/2019 11:38 12/29/2019 12:13 0:35 35 No No
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/29/2019 13:10 12/29/2019 13:23 0:13 13 No No
TO Sumatera 400065 Proper Proper 12/29/2019 13:44 12/29/2019 14:36 0:51 51 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 12/29/2019 20:14 12/29/2019 21:40 1:26 86 No No
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 12/29/2019 22:47 12/29/2019 23:22 0:35 35 No No
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 12/29/2019 23:41 12/29/2019 23:47 0:06 6 No No
PIC L1 IPSPM Status Note External Customer Special Note
dinda Closed pengecekan ping antaSAMUDERA SAWIT NABATI
dinda Closed create LSP via RJG – PT MATAHARI DEPARTMENT STORE
bagas Closed add peer ke arah BKLBANK MUAMALAT INDONESIA TBK
Bagas Closed reset SDP 7580:285010577 at J JKT-KBS-CN2 karena looping
bagas Closed create LSP di kedua sisINDOSAT SINGAPORE PTE LTD
bagas Closed penegcekan di sisi meWIRA INNO MAS
dinda Closed optimasi via NTT dan AKSES PRIMA INDONESIA
bagas P2C reroute prefix 202.6.2KANGEAN ENERGY INDONESIA LTD
bagas Closed reroute prefix 213.13 INDOSAT MEGA MEDIA
dinda Closed change LSP to LDP PT. BANK CENTRAL ASIA
dinda Closed ping dan trace dari CIPTA PROPERTI AGUNG
bagas Closed change LSP to LDP PT. BANK CENTRAL ASIA, TBK
bagas Closed create LSP at JKT-ELK
bagas Closed change LSP to LDP DUMAI MANDIRI NET
bagas Closed reroute prefix 96.45.8INDOSAT MEGA MEDIA
dinda Closed tidak dapat dioptimasKAYONG MUARA TEKNOINDO
Ermy Closed Prefix 64.68.120.0/21INDOSAT MEGA MEDIA
Luthfi Closed link PTP intermiten DaBUKIT BARISAN INDAH PRIMA
Ermy Closed belum dapat dioptimas MNC KABEL MEDIACOM
Ermy Closed optimasi via LSP, saat KAHATEX
Luthfi Closed belum dapat dioptimas PT MORA TELEMATIKA INDONESIA
Ermy Closed belum dapat dioptimas PT. TRIA SOLUSINDO
Luthfi Closed belum dapat dioptimas PT. PGAS TELEKOMUNIKASI NUSANTARA
Ermy Closed belum dapat dioptimas HUTCHISON 3 INDONESIA
Luthfi Closed belum dapat dioptimas PT. MEDIA ANTAR NUSA
Ermy Closed pengecekan kami tidak SUN LIFE FINANCIAL INDONESIA
Luthfi Closed reroute via internatio INDOSAT SINGAEskalasi ke Pak Alac, Action olehEskalasi ke Pak Alac, Action oleh pak alac
Ermy Closed cek ping ke arah pela INDOSAT MEGA MEDIA
Luthfi Closed Tidak bisa admin save karena SFM B Eskalasi ke Pak Bony dan Pak SugEskalasi ke Pak Bony dan Pak Sugi
Luthfi Closed optimasi dengan ldp, before lsp. Saat ini terpantau Up
Ermy Closed reengineering belum dapat dilakukan karena interface yang mengarah ke KBS hanya 1 dan saat ini terpantau bebera
Luthfi Closed settingan default rou HUTCHISON 3 INDONESIA
Luthfi Closed AS137342 sudah di al TIME EXCELINDO
dhio Closed memindahkan L2 ke SALAM PERMAI MAKMUR JAYA
bagas Closed reroute prefix 12.129 INDOSAT MEGA MEDIA
bagas Closed memindahkan L3 ke HYUNJIN INDONESIA
bagas Closed reroute prefix 104.24 MANDIANGIN BATUBARA
dhio Closed reroute prefix 103.79.DELTA MERLIN DUNIA PROPERTI
Bagas Closed reset SDP 13:285014003 at JKT-KPI-CN1 karena looping
dhio Closed pengecekan service di metro normal namun tidak detect mac dari akses
dhio Closed sudah best path via d PT NTT INDONESIA
dhio Closed reset bgp ALIF INVESTAMA TEKNOLOGI INDONESIA
dinda Closed Size tidak bisa lebih VNT
dinda Closed reegineering dengan tCIPTA MEGASWARA TELEVISI
Luthfi Closed Usage cpu tidak stuckPINDO DELI PULP & PAPER MILLS
Dhio Closed sudah reset BGP namuRACKH LINTAS ASIA
Fadli Closed reroute via TATA 645 INDOSAT MEGA MEDIA
Dhio Closed ip tujuan tidak bisa di ping dari local gw, menyarankan dilakukan pengecekan local link
Fadli Closed reroute to LDP INDOSAT MEGA MEDIA
Fadli Closed reroute to LDP METROSOLUSI TEKNOLOGI INDONESIA
Fadli Closed reroute via STIX 7473 PT UNGASAN SEMESTA RESORT
Bagas Closed reset SDP 455:212363604 at JKT-ANC-CN1 & CN2
Bagas Closed port 10/2/1 dan 10/2/2 merupakan port akses dan port 5/1/2 tren utilitas 60%
dinda Closed change path to_MD MNC KABEL MEDIACOM
dinda Closed reroute via direct danSTAR RUBBER
Pahlevi Closed reroute via TATA 645 INDOSAT MEGA MEDIA
Pahlevi Closed reset dan lepas rps ganti dgn almp
Fadli Closed Reset SNMP MEDIA NUSANTARA CITRA, PT
Pahlevi Closed edit qos menjadi levelBANK SYARIAH MANDIRI
Fadli Closed reroute via LDP INDOSAT MEGA MEDIA
Fadli Closed penambahn sdp baru PdT. TAISHO PHARMACEUTICAL INDONESIA TBK
Pahlevi Closed reroute via TATA 645 INDOSAT MEGA MEDIA
Fadli Closed ketika di cek link sud LAXO GLOBAL AKSES
Pahlevi Closed reroute via NTT 2914 INDOSAT MEGA MEDIA
Fadli Closed reroute to LDP PT TELEKOMUNIKASI INDONESIA TBK
Fadli Closed edit qos menjadi level BANK MAYBANK INDONESIA
Fadli Closed reroute via STIX, tap AXAIN
Pahlevi Closed reroute via NTT 2914 INDOSAT MEGA MEDIA
Fadli Closed reroute via TATA 645 INDOSAT MEGA MEDIA
Pahlevi Closed ketika di cek link sud ARGON DATA INTERKONEKSI
Fadli Closed edit qos menjadi levelBANK SYARIAH MANDIRI
Pahlevi Closed reroute via NTT 2914 BUT STAR ENERGY (KAKAP) LTD
Fadli Closed reroute via LDP PRIMACOM INTERBUANA
dhio Closed via telkom merupakanBEND. PENGELUARAN STAIN PAMEKASAN
bagas Closed ME Muara Teweh mempu PT. MULTIPERSADA GATRAMEGAH
bagas Closed pengecekan service di ME normal namun tidak detect ARP
Pahlevi Closed Peer sudah direct, tid INTI DATA TELEMATIKA
LSP tersebut sudah best path.
Pahlevi Closed optimasi VIA di
Ketika di cek NTT
sisibef INDOSAT MEGAtidak
KND-POA-CN1-X3, MEDIAditemukan Port Conggest yang menyebabkan reduce bandwith.
Pahlevi Closed PT. INDOSAT MEGA MEDIA
Pahlevi Closed Telah dibuatkan jalu TRANSKON JAYA
Bagus Closed create
saat inicacti sesuaiexisting
interface request.
dalam kondisi Up dan masih terkoneksi ke internet.
Bagus Closed Jika pindah maka aka nada downtime
reset ipv6 sesuai requCEMERLANG sekitar 5 – 15
MULTIMEDIA menit. Mohon konfirmasi nya apakah akan langsung di migrasi a
BANDUNG
Pahlevi Closed peer domestic hanya ad APLIKANUSA LINTASARTA
3 Januari 2020
Pahlevi Closed optimasi dari
Sudah dilakukan OIXP ke MANDIRI GRIYAintARTHA MAKMUR ke Gig 3/1/1.155 dan int Eth-Trunk1.894 ke Gig 3/1/1.894
Hanya beberapa pemindahan
IP yang dapatconfig
terdetectEth-Trunk1.155
mac address.
Bagus Closed PT WIFIKU INDONESIA
Ping terpantau normal ke arah CE dan Internet (8.8.8.8).
Fadli Closed CLADTEK BATAM
Dhio P2C reroute via Telkom s APLIKANUSA LINTASARTA FOR LKPP
Dhio Closed optimasi ke arah IP 1 INDOSAT MEGA MEDIA
Dhio Closed optimasi via Telin se GEONET INDONESIA CORPORATION
Dhio Closed sudah optimasi via NTCLADTEK BATAM
Fadli Closed create lsp 2 sisi PT. SUMBER ALFARIA TRIJAYA
Dhio Closed shutdown port 1/1/6 dan 1/1/14 penyebab flapping
Fadli Closed request upgrade qos lPT. SUMBER ALFARIA TRIJAYA
Fadli Closed create lsp 2 sisi BT COMMUNICATIONS INDONESIA
Dhio Closed reroute via NTT 2914 GE OPERATIONS INDONESIA
Bagus Closed Reset SDP at JKT-SRP-CN1-SR12 svc id 285014008 sdp 2221.
Galih Closed optimasi dengan LSP, DWI TUNGGAL ABADI
Galih Closed optimasi dengan LSP, UNIVERSITAS NAHDATUL ULAMA SURABAYA
Pahlevi Closed change sdp id 7010 mPT BANK DBS INDONESIA
Pahlevi Closed tidak ditemukan BlockUNIRAMA DUTA NIAGA
Galih Closed optimasi via NTT IM2
Galih Closed optimasi dengan tunning metric, namun no improve dan hanya memindah congest saja
Akmal Closed add host MDN-UNI-EN1 sesuai permintaan
Pahlevi Closed Optimasi SDP 4890 Men LISAR INTERNATIONAL NETWORKING
Bagus Closed Ping LSP kedua arah t KINEZ CREATIVE SOLUTIONS
Pahlevi Closed Prefix Tersebut dari s ANDIRA INFOMEDIA
Pak Alac, Action oleh pak alac
Pak Bony dan Pak Sugi
nya 1 dan saat ini terpantau beberapa port yang down kearah KBS-CN
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Monday, 16 desemb 51 TT32189473 #2019121640000071 ESCALATE TT32189473 IMPACT: High utiliza Problem Handling
Monday, 16 desemb 51 WO152215 #2019121640000089 [S3] [INTERNAL] [HIGH LATENCY] SR# 2-32Problem Handling
Monday, 16 desemb 51 WO152554 #2019121640000098 [S1] [WO152554] [INTERNAL] [DOWN] SR Problem Handling
Monday, 16 desemb 51 WO152557 #2019121640000105 Pengecekan PLMN Alarm-WO152557 Problem Handling
Monday, 16 desemb 51 WO152559 #2019121640000114 [S2] [INTERNAL] [Down] SR#2-32507952 Problem Handling
Monday, 16 desemb 51 WO152218 #2019121640000123 [S3] [INTERNAL] [ROUTE OPTIMIZATION]Non Problem Handling
Monday, 16 desemb 51 WO152626 #2019121640000132 WO152626 WO152560 [PR2] [OPEN] [PACKET Problem Handling
Monday, 16 desemb 51 WO152634 #2019121640000141 [S3] [INTERNAL] [ROUTE OPTIMIZATION]Non S Problem Handling
Monday, 16 desemb 51 WO152591 #2019121640000151 [S3] [INTERNAL] [LATENCY] SR# 2-325064 Problem Handling
Monday, 16 desemb 51 WO152592 #2019121640000169 [S3] [INTERNAL] [REDUCE BANWIDTH] SR#Problem Handling
Monday, 16 desemb 51 #2019121640000178 WO152606-pengecekan PLMN Alarm Problem Handling
Monday, 16 desemb 51 WO152611 #2019121640000187 [S-ESCALATION][S3][INTERNAL][High La Problem Handling
Monday, 16 desemb 51 #2019121640000196 Load share link 2*1G via telkom , me kima Problem Handling
Monday, 16 desemb 51 TT32176820 #2019121640000203 RE: ESCALATE TT32176820 IMPACT: Loopi Problem Handling
Monday, 16 desemb 51 WO152545 #2019121740000014 Re: [S2] [INTERNAL] [DOWN] SR#2-32509 Problem Handling
Monday, 16 desemb 51 WO152826 #2019121740000023 Bls: [PL1] [INTERNAL] [DOWN] SR# 2-32 Problem Handling
Tuesday, 17 desemb 51 #2019121740000032 Request Pengecekan Case di JKT-MTS-AN1Problem Handling
Tuesday, 17 desemb 51 #2019121740000041 Request Pengecekan Case di JKT-PYR-AN1 Problem Handling
Tuesday, 17 desemb 51 WO152847 #2019121740000051 RE: [S3] [INTERNAL] [WEB ACCESS PROB] Problem Handling
Tuesday, 17 desemb 51 #2019121740000149 RE: Mohon bantuan Open Routing IP NMSProblem Handling
Tuesday, 17 desemb 51 WO152861 #2019121740000069 RE: [S3] [INTERNAL] [IP ROUTING PROBLE Non Problem Handling
Tuesday, 17 desemb 51 WO152851 #2019121740000078 RE: [S3] [WO152851] [INTERNAL] [INTERMProblem Handling
Tuesday, 17 desemb 51 #2019121740000087 RE: Penambahan ip prefix Problem Handling
Tuesday, 17 desemb 51 WO152873 #2019121740000103 RE: [S3] [WO152873] [INTERNAL] [WEB ACC Problem Handling
Tuesday, 17 desemb 51 WO152683 #2019121740000096 RE: [S3] [WO152683] [INTERNAL] [WEB ACProblem Handling
Tuesday, 17 desemb 51 WO152884 #2019121740000121 RE: [PL2] [INTERNAL] [WEB ACCESS PROBLEProblem Handling
Tuesday, 17 desemb 51 WO152670 #2019121740000112 RE: [PR2] [Internal] [LATENCY] SR#2-325 Problem Handling
Tuesday, 17 desemb 51 WO152679 #2019121740000131 RE: [PL2] [WO152679] [INTERNAL] [HIGH Problem Handling
Tuesday, 17 desemb 51 #2019121740000211 [Req] create cacti NIW 17 - 18 DesemberNon Problem Handling
Tuesday, 17 desemb 51 WO152891 #2019121740000158 RE: [S3] [WO152891] [INTERNAL] [INTER Problem Handling
Tuesday, 17 desemb 51 WO152686 #2019121740000176 RE: [S3] [WO152686] [INTERNAL] [LATENCProblem Handling
Tuesday, 17 desemb 51 WO152892 #2019121740000167 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Tuesday, 17 desemb 51 WO152890 #2019121740000185 RE: [PL2] [WO152890] [INTERNAL] [Route Problem Handling
Tuesday, 17 desemb 51 WO152897 #2019121740000194 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Tuesday, 17 desemb 51 WO152901 #2019121740000201 Re: High Latency go to salesforce.com W Problem Handling
Tuesday, 17 desemb 51 WO152903 #2019121740000229 RE: [S2] [INTERNAL] [DOWN] SR# 2-3251 Problem Handling
Tuesday, 17 desemb 51 WO152912 #2019121840000012 [S3] [INTERNAL] [INTERMITTEN] SR#2-32 Problem Handling
Tuesday, 17 desemb 51 WO152915 #2019121840000021 [PR2] [BBIP] [Down] SR#2-325124997219 |Problem Handling GLOBAL | Ind
CHINA TELECOM
Tuesday, 17 desemb 51 WO152916 #2019121840000031 [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Tuesday, 17 desemb 51 WO152917 #2019121840000049 [S3] [INTERNAL] [WEB ACCESS] SR# 2-325 Problem Handling
Tuesday, 17 desemb 51 WO152925 #2019121840000058 [S3] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Tuesday, 17 desemb 51 WO152931 #2019121840000067 [S3] [INTERNAL] [Block Spesific IP Addr Non Problem Handling
Wednesday, 18 Des 51 WO152697 #2019121840000076 WO152697-Cell Under Jasinga down LAPDProblem Handling
Wednesday, 18 Des 51 WO152965 #2019121840000085 Bls: [S3] [INTERNAL] [HIGH LATENCY] SR Problem Handling
Wednesday, 18 Des 51 WO152962 #2019121840000094 Bls: [P-ESCALATION][PL2][INTERNAL][IN Problem Handling
Wednesday, 18 Des 51 WO152715 #2019121840000101 Bls: [S3] [INTERNAL] [WEB ACCESS PROB Problem Handling
Wednesday, 18 Des 51 WO152953 #2019121840000111 RE: [S3] [INTERNAL] [Latency] SR# 2-32 Problem Handling
Wednesday, 18 Des 51 WO152967 #2019121840000129 RE: [PL2] [INTERNAL] [Best Path IP] SR# Problem Handling
Wednesday, 18 Des 51 WO152981 #2019121840000138 Bls: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Wednesday, 18 Des 51 WO152984 #2019121840000147 Re: [EP] [WO152984] [INTERNAL] [DOWN]Problem Handling
Wednesday, 18 Des 51 WO152992 #2019121840000156 Bls: [S3] [INTERNAL] [WEBSITE ACCESS PR Problem Handling
Wednesday, 18 Des 51 WO152994 #2019121840000165 Bls: [S3] [INTERNAL] [WEB ACCESS PROBL Problem Handling
Wednesday, 18 Des 51 WO152995 #2019121840000174 [S3] [INTERNAL] [WEB ACCESS PROB] SR#2-Problem Handling
Wednesday, 18 Des 51 WO153001 #2019121840000183 [S3] [INTERNAL] [WEB ACCESS PROB] SR Problem Handling
Wednesday, 18 Des 51 WO152996 #2019121940000011 [S1] [INTERNAL] [DOWN] SR#2-3251213 Problem Handling
Wednesday, 18 Des 51 WO153008 #2019121940000029 [PR1] [BBIP] [WO153008] [ERROR] SR# Problem Handling
Wednesday, 18 Des 51 WO153010 #2019121940000038 [S1] [INTERNAL] [DOWN] SR# 2-325013579 Non Problem Handling
Thursday, 19 Desem 51 #2019121940000047 ME Ericson server unmanage Problem Handling
Thursday, 19 Desem 51 WO152741 #2019121940000056 RE: [S3] [INTERNAL] [WEB ACCESS PROB] Problem Handling
Thursday, 19 Desem 51 #2019121940000065 RE: [E] Trunk TDM fully occupied ( Indosat Problem Handling
Thursday, 19 Desem 51 WO153031 #2019121940000074 RE: [S3] [INTERNAL] [IP Access Problem Problem Handling
Thursday, 19 Desem 51 WO153024 #2019121940000083 RE: [S3] [INTERNAL] [ERROR] SR#2-32516 Problem Handling
Thursday, 19 Desem 51 WO152747 #2019121940000092 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2 Problem Handling
Thursday, 19 Desem 51 WO153037 #2019121940000109 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2- Problem Handling
Thursday, 19 Desem 51 WO153042 #2019121940000118 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Thursday, 19 Desem 51 WO153060 #2019121940000127 [WO153060] Create service at CN due toNon m Problem Handling
Thursday, 19 Desem 51 WO153041 #2019121940000136 RE: [S3] [INTERNAL] [WEB ACCESS PROB Problem Handling
Thursday, 19 Desem 51 WO153058 #2019121940000145 RE: [PR1] [WO153058] [Packet Drop] SR Problem Handling
Thursday, 19 Desem 51 WO152762 #2019122040000115 RE: [S-ESCALATION][S3][INTERNAL][INTE Problem Handling
Thursday, 19 Desem 51 WO152764 #2019122040000124 RE: [S-ESCALATION][S3][INTERNAL][REQU Non Problem Handling
Thursday, 19 Desem 51 #2019122040000053 RE: cek vlan under ME JKT-JTK-EN & JKT- Problem Handling
Thursday, 19 Desem 51 WO153070 #2019122040000133 Re: [PR1] [WO153070] [DOWN] SR# 2-32 Problem Handling
Thursday, 19 Desem 51 WO153072 #2019122040000106 RE: [PL2] [INTERNAL] [LATENCY] SR#2-32 Problem Handling
Thursday, 19 Desem 51 WO153071 #2019122040000099 Bls: [PL2] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Thursday, 19 Desem 51 WO153077 #2019122040000081 Re: JKT-CYB-EN1-SRC12 (BIT)-WO152514 Problem Handling
Thursday, 19 Desem 51 WO153078 #2019122040000071 Re: [S3] [INTERNAL] [WEB ACCES PROB] Problem Handling
Thursday, 19 Desem 51 WO153079 #2019122040000062 Re: [PL2] [INTERNAL] [ADVERTISE IP] SR# Problem Handling
Friday, 20 Desembe 51 WO152775 #2019122040000044 Bls: ADVERTISE IP DIPV ALTRI MKS 14028 Problem Handling
Friday, 20 Desembe 51 WO153081 #2019122040000035 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Friday, 20 Desembe 51 WO153082 #2019122040000017 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2 Problem Handling
Friday, 20 Desembe 51 WO152777 #2019122040000026 Bls: [S3] [INTERNAL] [WEB ACCESS PROBLEProblem Handling
Friday, 20 Desembe 51 WO153097 #2019122040000151 RE: [PR1] [BBIP] [WO153097] [INTERMITNon Problem Handling
Friday, 20 Desembe 51 WO153114 #2019122040000161 RE: [EP] [INTERNAL] [INTERMITTENT] [SR Problem Handling
Friday, 20 Desembe 51 WO153116 #2019122040000179 RE: [EP] [INTERNAL] [SR#2-325122237888]Problem Handling
Friday, 20 Desembe 51 WO153119 #2019122040000188 RE: [PR2] [Internal][Down] SR#2-325192 Problem Handling
Friday, 20 Desembe 51 WO153121 #2019122040000197 RE: [WO153121] [PL2] [INTERNAL] [ADVERTI Problem Handling
Friday, 20 Desembe 51 WO152793 #2019122040000204 RE: [S3] [internal] [ERROR] SR#2-325193 Problem Handling
Friday, 20 Desembe 51 WO152797 #2019122040000213 RE: [ES][INTERNAL][DOWN][SR#2-32520013 Problem Handling
Friday, 20 Desembe 51 WO153128 #2019122040000222 RE: [EP][INTERNAL][INTERMITTEN] SR#2 Problem Handling
Friday, 20 Desembe 51 WO153130 #2019122040000231 RE: [INTERNAL][EP] [OPEN] [Flapping] [SR Problem Handling
Friday, 20 Desembe 51 WO153133 #2019122040000241 RE: [S3] [WO153133] [INTERNAL] [INTER Problem Handling
Friday, 20 Desembe 51 WO152800 #2019122140000015 RE: [S2] [INTERNAL] [DOWN] SR# 2-32 Problem Handling
Friday, 20 Desembe 51 WO153135 #2019122140000024 RE: [PL1] [WO153135][INTERNAL] [DOWN]Problem Handling
Friday, 20 Desembe 51 WO152808 #2019122140000033 Re: [PL2] [INTERNAL] [HIGH LATENCY] S Problem Handling
Friday, 20 Desembe 51 WO153142 #2019122140000042 Re: [PL2] [INTERNAL] [HIGH LATENCY] S Problem Handling
Saturday, 21 Desem 51 WO152813 #2019122140000051 Re: [S3] [INTERNAL] [WEB ACCESS PROB Problem Handling
Saturday, 21 Desem 51 WO153151 #2019122140000061 Re: [S2] [INTERNAL] [DOWN] SR# 2-325214Problem Handling
Saturday, 21 Desem 51 WO152820 #2019122140000079 DIA_MTX08624710_UPD_2266 | P1 Centre Non Problem Handling
Saturday, 21 Desem 51 WO152822 #2019122140000088 Request reset service Problem Handling
Saturday, 21 Desem 51 WO153226 #2019122240000013 Re: [S3] [INTERNAL] [REDUCE BANDWIDTHProblem Handling
Saturday, 21 Desem 51 WO153227 #2019122240000022 RE: Penurunan Traffic Beberapa HUB area Problem Handling
Saturday, 21 Desem 51 WO153171 #2019122240000031 Bls: [S3] [internal] [WEBSITE ACCESS PR Problem Handling
Saturday, 21 Desem 51 #2019122240000041 Mohon optimasi impact FO Cut SIDAREJ Problem Handling
Sunday, 22 Desemb 51 WO153176 #2019122240000059 Re: [S3] [INTERNAL] [INTERMITTEN] SR#2-Problem Handling
Sunday, 22 Desemb 51 TT32383562 #2019122240000068 RE: [Eskalasi Alarm] High Utilization JKT- Problem Handling
Sunday, 22 Desemb 51 TT32384425 #2019122240000077 [Eskalasi Alarm] High Utilization IP AC Problem Handling
Sunday, 22 Desemb 51 TT32384489 #2019122240000086 [Eskalasi Alarm] High Utilization IP AC Problem Handling
Sunday, 22 Desemb 51 WO153190 #2019122240000095 Re: [S2] [INTERNAL] [DOWN] SR#2-3252 Problem Handling
Sunday, 22 Desemb 51 WO153234 #2019122240000102 Re: [S3] [INTERNAL] [REDUCED BANDWIDTH] Problem Handling
Sunday, 22 Desemb 51 WO153189 #2019122240000111 RE: [S1] [INTERNAL] [DOWN] SR# 2-3252 Problem Handling
Sunday, 22 Desemb 51 WO153236 #2019122240000121 Re: [PR1] [WO153236] [PACKET LOSS] SR#Problem Handling
Sunday, 22 Desemb 51 WO153191 #2019122240000139 RE: [EP] [ALARM NOTIFICATION] Indosat Problem Handling
Sunday, 22 Desemb 51 WO153188 #2019122240000148 RE: [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Sunday, 22 Desemb 51 WO153202 #2019122340000011 Re: [PL2] [INTERNAL] [INTERMITTEN ] SR# Problem Handling
Sunday, 22 Desemb 51 WO153201 #2019122340000021 Re: [S-ESCALATION][S3][internal][INT Non Problem Handling
Monday, 23 Desemb 51 WO153196 #2019122340000039 Re: [S-ESCALATION][S3][INTERNAL][ER Problem Handling
Request Category
Optimasi Route to 202.6.208.46
Service Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Backbone Congestion (DomesticlinkLink)
congest Non Service Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem high latency NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper
International Routing Optimization
Optimasi RoutNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Domestic Routing Optimization
Optimasi RoutNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem high latency VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem reduce bandwNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper
Service Problem high latency VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Backbone Congestion (DomesticLoadLink)
share Non Service Non ServiceHPSM TO Kalisumapa 4000155 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Service Problem Link CustomeVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Service Problem Link CustomeVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
WhatsappL2 Transport 400019 Proper Proper
Service Problem fdb table flapVPN ServiceL2 Multipoint
WhatsappL2 Transport 400028 Proper Proper
Service Problem web can't accNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem request leaki VPN Service L3 VPN Email GSA 4000180 Proper Proper
PTR Record Registrationrequest PTR NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000127 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem request penaNon Service Non ServiceEmailTO Sumatera 4000172 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem intermiten VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Cacti Update add cacti gra Non Service
Non ServiceEmail
Configuration Management400065 Proper Proper
Service Problem intermiten NAP Service IDIA HPSM GSA 400070 Proper Proper
Service Problem intermiten NAP Service IDIA HPSM GSA 400070 Proper Proper
Service Problem intermiten NAP Service IDIA HPSM GSA 400070 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem high latency VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem high latency NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem link down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem web acces prNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Others blocking IP NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400086 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper
Service Problem ping high lateNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem web can't accNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 400070 Proper Proper
Service Problem ping high lateNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 40004 Proper Proper
Service Problem optimasi pingNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem request penge NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem ping lambat NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem web can't accNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem ping https://NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Service Problem web acces proNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem link down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Backbone Congestion (Domestic Link)bandwNAP Service IDIA I-NOC
reduce HPSMFH Backoffice IP/MPLS
4000155 Proper Proper
Service Migration migrasi servicNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000158 Proper Proper
Service Problem link down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Others Log IP sec tid Non Service
N on ServiceEmail
Configuration Management4000102 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000126 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
SDP Creation create sdp bi VPN Service
L2 MultipointTO
HPSM
East Java & Bali Nusra
400028 Proper Proper
Service Problem web access pNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Service Problem ping high lateVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
PTR Record Registration
request changNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400091 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link flapping VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem request tamba VPN Service L3 VPNI-NOCHPSMFH Backoffice IP/MPLS
400087 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper
Service Problem Request penge NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Provide Information intermiten VPN ServiceL2 Point to Point
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem mac address nVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermiten NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem request memiNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
4000146 Proper Proper
Service Problem SDP huawei dVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400073 400037 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Service Problem IP tujuan tidak NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400072 Proper Proper
Service Problem IP tujuan inteNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Service Problem intermiten VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Provide Information Capture confiVPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
4000166 Proper Proper
Service Problem Reset SDP LooVPN ServiceL2 Point to Point
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Service Problem reduce bandwNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400062 Proper Proper
Backbone Congestion (Domestic
linkLink)
congestioNon Service Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem web access pNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Service Problem intermiten VPN Service L2 MultipointHTO
PSM
West & Central Java400019 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400062 Proper Proper
Backbone Congestion (Domestic
HighLink)
util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Backbone Congestion (Domestic
HighLink)
util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Backbone Congestion (Domestic
HighLink)
util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Service Problem Reset BGP iniNAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Service Problem intermiten NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400028 ProperImproper
Service Problem Link idia dowNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
400070 ProperImproper
Service Problem intermiten NAP Service INP I-NOC HPSM
FH Backoffice IP/MPLS
400071 ProperImproper
Service Problem SDP Flapping VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 ProperImproper
Service Problem intermiten NAP Service INIX I-NOC HPSM
FH Backoffice IP/MPLS
400064 ProperImproper
Service Problem intermiten VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Create/Modify QoS remove qos VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000132 Proper Proper
Service Problem cannot ping wVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Received Date Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
Escalate
toEscalation
L2 SGPtoL2L2L2
SGP
Transport
PIC
SGPL1 IP Status Note
12/16/2019 7:56 12/16/2019 8:09 0:13 13 No No Bagas Closed JKT-TPC-EN1 merupakan endnode hanya me
12/16/2019 9:29 12/16/2019 10:01 0:32 32 No No dhio Closed create new path Via-ANC-KPI
12/16/2019 9:39 12/16/2019 10:26 0:47 47 No No dhio Closed optimalisasi layer 2 dengan L
12/16/2019 10:07 12/16/2019 10:41 0:34 34 No No Bagas Closed reset SDP at JKT-SRP-CN1 & JKT-KBS-CN1 kar
12/16/2019 10:26 12/16/2019 11:08 0:42 42 No No bagas Closed sudah best path via BTL – CT
12/16/2019 10:26 12/16/2019 11:13 0:47 47 No No dhio Closed reroute prefix 149.129.192.0
12/16/2019 11:06 12/16/2019 12:06 1:00 60 No No bagas Closed antar metro normal, propose
12/16/2019 13:17 12/16/2019 13:48 0:31 31 No No dhio Closed reroute prefix 36.68.120.0/21
12/16/2019 16:02 12/16/2019 16:49 0:47 47 No No dhio Closed create LSP menghidari segmen
12/16/2019 15:48 12/16/2019 16:47 0:59 59 No No bagas Closed pindah path
12/16/2019 17:02 12/16/2019 17:13 0:11 11 No No Bagas Closed reset SDP at JKT-KBS-CN1
12/16/2019 17:56 12/16/2019 18:17 0:21 21 No No bagas Closed create path baru via SGI-AN1
12/16/2019 20:40 12/16/2019 21:01 0:21 21 No No Luthfi Closed samakan cost ospf menjadi 350 di mks-kim-c
12/16/2019 21:58 12/16/2019 22:09 0:11 11 No No Dinda Closed reset sdp sdp:2013:285014041 PGD-CN1
12/16/2019 22:22 12/16/2019 23:09 0:47 47 No No Dinda Closed pengecekan kami status VSI d
12/16/2019 23:50 12/17/2019 0:02 0:12 12 No No Dinda Closed reroute
Pengecekan via IIX-7597.
kami disisi MGD-
12/17/2019 8:25 12/17/2019 9:15 0:50 50 No No Fadli Closed 23 Desember
create 2019 :
path baru
action :
12/17/2019 8:25 12/17/2019 9:46 1:21 81 No No Fadli Closed -ubah
taketype SDP dari
out prefix spoke menjadi
202.6.208.0/20 di mesh, di s
term 800
12/17/2019 9:13 12/17/2019 10:36 1:23 83 No No Dhio Closed - add prefix 160.83.59.0/24 ke term 800 di p
12/17/2019 9:04 12/17/2019 10:01 0:57 57 No No Dhio Closed leaking ke LAN IT 652013
12/17/2019 11:08 12/17/2019 11:16 0:08 8 No No Fadli Closed eskalasi ke pak Alac dan Bu Ti
12/17/2019 11:02 12/17/2019 11:53 0:51 51 No No Fadli Closed create new path menghindari
12/17/2019 12:29 12/17/2019 13:01 0:32 32 No No Dhio Closed add config mpls ldp remote
12/17/2019 13:29 12/17/2019 13:44 0:15 15 No No Dhio Closed rereoute via IIX 7597
12/17/2019 13:52 12/17/2019 14:07 0:15 15 No No Dhio Closed rereoute via IIX 7597
12/17/2019 14:08 12/17/2019 14:46 0:38 38 No Yes Dhio Closed L3 pelanggan dipindah ke AN
12/17/2019 14:45 12/17/2019 15:49 1:04 64 No No Fadli Closed create lsp 2 sisi
12/17/2019 14:27 12/17/2019 16:25 1:58 118 No No Dhio Closed reroute via STIX 7413
12/17/2019 14:21 12/17/2019 16:10 1:49 109 No No Fadli Closed add cacti graph
12/17/2019 14:17 12/17/2019 15:36 1:19 79 No Yes Dhio Closed memindahkan config l3 pelan
12/17/2019 14:54 12/17/2019 15:36 0:42 42 No Yes Dhio Closed eskalasi ke pak Alac
12/17/2019 15:00 12/17/2019 15:36 0:36 36 No Yes Dhio Closed memindahkan config l3 pelan
12/17/2019 14:42 12/17/2019 15:00 0:18 18 No No Dhio Closed reroute via NTT 2914
12/17/2019 15:55 12/17/2019 16:09 0:14 14 No No Fadli Closed change path lsp
12/17/2019 16:43 12/17/2019 17:14 0:31 31 No No Dhio Closed reroute via KDDI 2516
12/17/2019 17:14 12/17/2019 17:57 0:43 43 No No Dhio Closed create lsp pp
12/17/2019 18:38 12/17/2019 19:37 0:59 59 No No bagas Closed reroute path, impact congest
12/17/2019 18:51 12/17/2019 20:41 1:50 110 No No dinda Closed di sisi sin-eqx-node1.mx480 sap terpantau D
12/17/2019 19:16 12/17/2019 20:06 0:50 50 No No bagas Closed reroute prefix 202.176.223.0
12/17/2019 20:54 12/17/2019 21:56 1:02 62 No No Dinda Closed reroute prefix 202.6.208.0/20
12/17/2019 22:00 12/17/2019 22:29 0:29 29 No No bagas Closed change path to_MDN-SGI-CN1
12/18/2019 0:21 12/18/2019 0:30 0:09 9 No No Dinda Closed blocking prefix 101.50.1.11/
12/18/2019 2:42 12/18/2019 2:55 0:13 13 No No Bagas Closed reset SDP 15414:210363334 at JKT-KBS-CN
12/18/2019 13:18 12/18/2019 14:07 0:49 49 No No Fadli Closed ketika di cek link sudah norm
12/18/2019 12:05 12/18/2019 13:53 1:48 108 No No Fadli Closed create lsp menghindari link c
12/18/2019 11:56 12/18/2019 13:11 1:15 75 No No Fadli P2C reroute via IIX-7597
12/18/2019 10:33 12/18/2019 11:39 1:06 66 No No Pahlevi Closed reroute via NTT 2914
12/18/2019 13:24 12/18/2019 14:27 1:03 63 No No Fadli Closed pindah ke upstream lain hasil
12/18/2019 17:54 12/18/2019 18:15 0:21 21 No No Pahlevi Closed hasil pengecekan menunjukk
12/18/2019 17:14 12/18/2019 18:04 0:50 50 No No Fadli Closed binding sdp di sisi lawan
12/18/2019 17:47 12/18/2019 19:27 1:40 100 No No Fadli Closed reroute via from OIXP to IIX
12/18/2019 18:12 12/18/2019 19:02 0:50 50 No No Dhio Closed reroute via direct peer
12/18/2019 18:42 12/18/2019 19:29 0:47 47 No No Dhio Closed reroute prefix 103.120.233.0
12/18/2019 19:04 12/18/2019 19:47 0:43 43 No No Bagas Closed reroute prefix 103.28.106.0/
12/18/2019 19:09 12/18/2019 20:41 1:32 92 No No Dhio Closed pengecekan di sisi metro normal
12/18/2019 21:47 12/18/2019 22:22 0:35 35 No No bagas Closed loadshare dengan tuning metr
12/18/2019 23:10 12/19/2019 0:13 1:03 63 No No Dhio Closed migrasi service L2 to MDN-P
12/19/2019 6:23 12/19/2019 6:48 0:25 25 No No Bagas Closed reset SDP 10070:72040265 at JKT-KPI-AN1
12/19/2019 9:14 12/19/2019 10:11 0:57 57 No No Pahlevi Closed optimasi IP 202.6.211.8 via T
12/19/2019 10:10 12/19/2019 10:39 0:29 29 No No Pahlevi Closed Setelah kita lakukan pengecekan ke Service t
12/19/2019 11:00 12/19/2019 11:44 0:44 44 No No Pahlevi Closed Reroute IP 180.250.246.0/24
12/19/2019 15:13 12/19/2019 15:34 0:21 21 No No Bagus Closed Terdapat anomaly pada router
12/19/2019 11:20 12/19/2019 13:37 2:17 137 No No Bagus Closed Terdapat anomaly pada router
dari sisi alam sutra (ALS) ke arah Duduland (D
12/19/2019 11:43 12/19/2019 13:39 1:56 116 No No Bagus Closed Terdapat
Sementara anomaly
dari sisipada
DDU router
ke arah ALS latency
12/19/2019 15:04 12/19/2019 17:13 2:09 129 No No Bagus Closed Sudah kami buatkan LSP dari sisi DDU ke ara
12/19/2019 15:57 12/19/2019 18:24 2:27 147 No No Pahlevi Closed create sdp sesuai request
hasil pengecekan kami, jalur pada LSP sudah
12/19/2019 16:13 12/19/2019 18:03 1:50 110 No No Bagus Closed hasil
Kami Ping terpantau
cek saat normal.
ini setiap hop terpantau norm
12/19/2019 16:49 12/19/2019 18:27 1:38 98 No No Bagus Closed
12/19/2019 20:00 12/19/2019 21:14 1:14 74 No No Dhio Closed create lsp 2 sisi
12/19/2019 20:37 12/19/2019 21:06 0:29 29 No Yes Fadli Closed eskalasi ke pak Alac
12/19/2019 20:31 12/19/2019 22:42 2:11 131 No No Fadli Closed tidak bisa dioptimasi karena link yg tersisa ju
12/19/2019 21:09 12/19/2019 21:32 0:23 23 No No Dhio Closed tidak menemukan alarm pada lo
12/19/2019 21:23 12/19/2019 21:58 0:35 35 No No Dhio Closed create lsp 2 sisi
12/19/2019 21:27 12/19/2019 22:32 1:05 65 No No Dhio Closed path menghindari link yang co
12/19/2019 22:42 12/19/2019 22:48 0:06 6 No No Fadli Closed ketika di cek sdp sudah up
12/19/2019 23:09 12/19/2019 23:36 0:27 27 No No Dhio Closed reroute via STIX 7473
12/19/2019 23:24 12/19/2019 23:48 0:24 24 No No Fadli Closed reroute via TATA 6453
12/20/2019 0:11 12/20/2019 0:18 0:06 6 No No Dhio Closed add config static route
12/20/2019 1:58 12/20/2019 2:30 0:32 32 No No Dhio Closed ping sudah normal ketika di c
12/20/2019 1:59 12/20/2019 2:30 0:31 31 No No Fadli Closed add config adv-mtu-ovveride d
12/20/2019 1:47 12/20/2019 2:22 0:35 35 No No Dhio Closed menyarankan pengecekan di si
Terdapat problem di segmen VAS-EN1 >< KB
12/20/2019 9:17 12/20/2019 10:28 1:11 71 No No Ermy Closed Berdasarkan
Saat ini sudahhasil
kamipengeceka
tambahkan qos 555 untu
12/20/2019 13:49 12/20/2019 15:40 1:51 111 No No Ermy Closed
12/20/2019 13:50 12/20/2019 14:53 1:03 63 No No Bagus Closed saat ini sudah best path via N
12/20/2019 13:57 12/20/2019 15:31 1:34 94 No No Bagus Closed latency dikarenakan
service tersebut service
memiliki 2 melewati jalur y
Sudah
jika kami reroute
melihat dari menghindari segmentberte
12/20/2019 14:03 12/20/2019 15:07 1:04 64 No No Bagus Closed optimasi
dan tidak via TATA. alternative pelanggan
terdapat
datek service
jalur lagi dikar
Kami cek semua IP yang terdeteksi under vp
12/20/2019 14:15 12/20/2019 16:36 2:21 141 No No Bagus Closed Kemudian untuk KBS-CN2 >< JPG-CN1 saat><
in
terdapat problem pada segment VAS-EN1
12/20/2019 16:04 12/20/2019 17:51 1:47 107 No No Ermy Closed Saat ini tidak dapat di optimasi karena VAS-E
12/20/2019 16:40 12/20/2019 18:13 1:33 93 No No Ermy Closed Ping ke arah google tanpa source pelanggan
Create lsp
Namun pingpath
ptpbackup baruterpantau
pelanggan menghindariRTO,sem
12/20/2019 17:52 12/20/2019 19:04 1:12 72 No No Fadli Closed
12/20/2019 18:00 12/20/2019 19:45 1:45 105 No No Fadli Closed
12/20/2019 20:00 12/20/2019 20:32 0:32 32 No No Fadli Closed add new sub interface vlan
12/20/2019 20:57 12/20/2019 21:13 0:16 16 No No Pahlevi Closed menemukan router far-end da
12/20/2019 20:19 12/20/2019 22:15 1:56 116 No No Pahlevi Closed create lsp & menyamakan jal
12/20/2019 21:38 12/20/2019 22:15 0:37 37 No No Fadli Closed tidak menemukan issue dari si
12/21/2019 8:44 12/21/2019 8:58 0:14 14 No No Ermy Closed cek hasil ping sudah bagus, d
12/21/2019 8:44 12/21/2019 8:58 0:14 14 No No Luthfi Closed Link sudah best path, sudah k
12/21/2019 14:23 12/21/2019 14:30 0:06 6 No No Luthfi Closed capture configurasi interface
12/21/2019 15:42 12/21/2019 15:48 0:06 6 No No Ermy Closed reset sdp binding sesuai request
Hasil trace dari LPM[1] dan PABATON[2], Sem
12/21/2019 19:33 12/21/2019 22:17 2:44 164 No No Pahlevi P2C optimasi jalur pada
Tidak terdapat service
alternatif d lain dikarenak
lajur
12/21/2019 19:23 12/21/2019 20:26 1:03 63 No No Pahlevi Closed
12/21/2019 21:36 12/21/2019 22:32 0:56 56 No No Pahlevi Closed Paket yang dikirim dari sourc
12/21/2019 21:56 12/21/2019 22:07 0:11 11 No No Pahlevi Closed Create jalur LSP Baru pada service CSC 5002
12/22/2019 1:55 12/22/2019 2:49 0:54 54 No No Pahlevi Closed service di layer 2nya, Hasil
12/22/2019 10:30 12/22/2019 10:47 0:17 17 No No Luthfi Closed Loadshare ke link 2
12/22/2019 11:26 12/22/2019 11:33 0:06 6 No No Dinda Closed port tersebut ke arah akses sehingga tidak d
12/22/2019 11:36 12/22/2019 11:44 0:08 8 No No Dinda Closed port tersebut ke arah akses sehingga tidak d
12/22/2019 16:05 12/22/2019 16:43 0:38 38 No No Luthfi P2C reset NOK, ping ke pelanggan
12/22/2019 15:46 12/22/2019 16:46 1:00 60 No No Dinda Closed optimasi dengan membuat lsp
12/22/2019 15:54 12/22/2019 16:47 0:53 53 No No Luthfi Closed cek link cust tersebut belu
12/22/2019 16:58 12/22/2019 17:04 0:06 6 No No Dinda P2C saat ini kami cek link TATA s
12/22/2019 16:27 12/22/2019 17:46 1:19 79 No No Luthfi Closed monitoring sdp Up dan sudah
12/22/2019 18:49 12/22/2019 19:14 0:25 25 No No Dinda Closed optimasi via IIX untuk IP 202
12/22/2019 21:40 12/22/2019 22:32 0:51 51 No No Ermy Closed Service yang melewati jalur i
12/22/2019 21:51 12/22/2019 22:01 0:10 10 No No Bagus Closed Lepas qos-profile 256K inbou
12/23/2019 1:51 12/23/2019 3:12 1:21 81 No No Ermy Closed Create jalur LSP pada PTK-A
External CustomerSpecial Note
rupakan endnode hanya memeliki 2 link congest kearah JKT-TPC-AN1
FAVE PROPERTI
BEKAERT INDONESIA
-SRP-CN1 & JKT-KBS-CN1 karena looping
SATNETCOM BALIKPAPAN
RUMAH SAKIT COLUMBIA ASIA MEDAN
KDDI EUROPE LIMITED
REGUS BUSINESS CENTRE INDONESIA
JETCOMS NETINDO
PT.KRAKATAU INFORMATION TECHNOLOGY
PT MORA TELEMATIKA INDONESIA
pf menjadi 350 di mks-kim-cn1
13:285014041 PGD-CN1
VALE INDONESIA
INDOSAT MEGA MEDIA
ari spoke menjadi mesh, di sisi PGD-CN1 dan PGD-CN2
APVC INDONESIA, PT
KALTIM METHANOL INDUSTRI, PT
PT PANIN BANK TBK
CATUR GLOBAL LOGISTIK
PROMEDRAHARDJO FARMASI INDUSTRI
INDOSAT MEGA Meskalasi ke pak Alac
KDDI CORPORATION
US EMBASSY
RITEL BERSAMA NASIONAL SEMARANG
BUT BLACK & VEATCH INTERNATIONAL COMPANY
RITEL BERSAMA NASIONAL SURABAYA
INDOSAT MEGA MEDIA
MNC KABEL MEDIACOM
AXA
ANEKA TAMBANG
ANEKA TAMBANG
de1.mx480 sap terpantau Down. 18 Des 2019, info tim ISPL singapore telah mengganti kabel PC di sin-eqx-node1 dan link kembali normal
LDC INDONESIA
SANTOSA AGRINDO
MNC KABEL MEDIACOM
BEON INTERMEDIA
:210363334 at JKT-KBS-CN1 namun belum terima mac dari akses
INDOWEBHOST KREASI PTV
INDOSAT MEGA MEDIA
AICE ICE CREAM JATIM INDUSTRY
INDOSAT MEGA MEDIA
PUSAT TEKNOLOGI INFORMASI DAN KOMUNIKASI PENDIDIKAN DAN KEBUDAYAAN
BTPN KC KEDIRI
IGSAR
PT CIPTA MAPAN LOGISTIK
CATUR GLOBAL LOGISTIK
DINAS PENDIDIKAN DAERAH
si metro normal
TATA COMMUNICATIONS INTERNATIONAL PTE. LTD
KIRANA SAPTA
:72040265 at JKT-KPI-AN1
KANGEAN ENERGY INDONESIA
kan pengecekan ke Service terkait, Belum terdapat IP VPRN Private untuk ke arah tunnel ipsec tersebut.
SUPER PEMBAYARAN INDONESIA
INDONESIA COMNETS PLUS PT
BTPN KCP SINTANG
BTPN UMK KARAU SINGKAWANG
HERO SUPERMARKET
PROMEDRAHARDJO FARMASI INDUSTRI
SINGAPORE TELECOMMUNICATIONS
ANDIKA JANA BHUMI SEJAHTERA
KALTIM METHANOL INDUSTRI, PT
masi karena link yg tersisa juga congest
INDOSAT SINGAPORE PTE
INDOSAT MEGA MEDIA
PRIMACOM INTERBUANA
AKSES PRIMA INDONESIA
INDOSAT MEGA MEDIA
ALTRI MKS
INDOSAT MEGA MEDIA
BTPN KCP SINTANG
MANDALA LINTAS NUSA
INDOSAT SINGAPORE PTE LTD
BTPN KCP Ciputat
AXAIN MM2
INDOSAT SINGAPORE PTE LTD BATAM
INDOSAT MEGA MEDIA
PT. CYBERPORT
PT. SUMBER ALFARIA TRIJAYA
BANK MAYBANK INDONESIA
PT BANK DBS INDONESIA
PT BANK DBS INDONESIA
ALAM PERMAI MAKMUR JAYA
PT. APLIKANUSA LINTASARTA
INDOSAT MEGA MEDIA
APLIKANUSA LINTASARTA
MANDIANGIN BATUBARA
VISIONET DATA INTERNASIONAL
REGUS BUSINESS CENTRE INDONESIA
g sesuai request
PM[1] dan PABATON[2], Semua traffic service farend-nya melewati Jampang yang statusnya congest [3].
lternatif lajurBESTCAMP MULTIMEDIA
lain dikarenakan hanya satu peering sehingga tidak memungkin untuk di re-engineering link.
ENTWO ELECTRONIC & ENGINERING
Baru pada service CSC 5002 dari PWT-LBK-EN1-IXRR6 menuju BTR-PE2.
KIRANA PRIMA
arah akses sehingga tidak dapat kami optimasi
arah akses sehingga tidak dapat kami optimasi
MITRA LINTAS MULTIMEDIA
AUTOCOMP SYSTEImproper karena BBIP belum mengirimkan WO (sudah di reminder)
PT. SRIWIJAYA AIR Improper karena BBIP belum mengirimkan WO (sudah di reminder)
INDOSAT SINGAPOR Improper karena BBIP belum mengirimkan WO (sudah di reminder)
PT . BANK CENTRALImproper karena BBIP belum mengirimkan WO (sudah di reminder)
MERAH PUTIH TEL Improper karena BBIP belum mengirimkan WO (sudah di reminder)
MEDIA SARANA DATA
SINAR MITRA SEPADAN FINANCE
TANJUNGPURA PONTIANAK
nk kembali normal
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Monday, 9 Decemb 50 WO151746 #2019120940000021 RE: [PL2] [INTERNAL] [LATENCY] SR# Problem Handling
Monday, 9 Decemb 50 WO151521 #2019120940000075 RE: [S2] [INTERNAL] [DOWN] SR#2-32 Problem Handling
Monday, 9 Decemb 50 WO151522 #2019120940000039 Re: [S1] [WO151522] [INTERNAL] [DO Problem Handling
Monday, 9 Decemb 50 WO151748 #2019120940000048 Re: [S3] [INTERNAL] [WEB ACCESS PR Problem Handling
Monday, 9 Decemb 50 WO151749 #2019120940000057 RE: [EP] [INTERNAL] [INTERMITTEN] [ Problem Handling
Monday, 9 Decemb 50 #2019120940000066 Request Create VSI for CSC BKL-ARL-ENon Problem Handling
Monday, 9 Decemb 50 WO151525 #2019120940000084 Re: [S3] [INTERNAL] [INTERMITTEN] Problem Handling
Monday, 9 Decemb 50 #2019120940000093 RE: error save in PGD-CN1 Problem Handling
Monday, 9 Decemb 50 WO151531 #2019120940000101 RE: [PL1] [WO151531] [INTERNAL] [DO Problem Handling
Monday, 9 Decemb 50 WO151757 #2019120940000119 RE: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Monday, 9 Decemb 50 WO151758 #2019120940000128 RE: [EP][INTERNAL][HIGH ERROR][SR# Problem Handling
Monday, 9 Decemb 50 WO151533 #2019120940000137 RE: [PL1] [INTERNAL] [DOWN] SR#2-324Problem Handling
Monday, 9 Decemb 50 WO151534 #2019120940000146 RE: [PL2] [INTERNAL] [INTERMITTEN] Problem Handling
Monday, 9 Decemb 50 WO151532 #2019120940000155 Re: [ES][INTERNAL][LOOKING-RFO][SR Problem Handling
Monday, 9 Decemb 50 WO151528 #2019120940000164 RE: [S1] [WO151528] [INTERNAL] [DOWProblem Handling
Monday, 9 Decemb 50 WO151526 #2019120940000173 RE: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Monday, 9 Decemb 50 WO151756 #2019120940000182 RE: [S1] [INTERNAL] [DOWN] SR# 2-32 Problem Handling
Monday, 9 Decemb 50 WO151770 #2019120940000191 Re: [ES] [INTERNAL] [Intermitten] Problem Handling
Monday, 9 Decemb 50 WO151542 #2019120940000208 RE: [PL2] [INTERNAL] [INTERMITTEN] SRProblem Handling
Monday, 9 Decemb 50 WO151779 #2019120940000217 Re: [S3] [INTERNAL] [BEST PATH] SR#2-Problem Handling
Monday, 9 Decemb 50 WO151783 #2019120940000226 RE: [S1] [CUSTOMER] [DOWN] SR#2-3 Problem Handling
Monday, 9 Decemb 50 WO151781 #2019120940000235 RE: [S1] [WO151781] [INTERNAL] [DO Problem Handling
Monday, 9 Decemb 50 WO151544 #2019120940000244 Re: [PL2] [INTERNAL] [INTERMITTEN] Problem Handling
Monday, 9 Decemb 50 WO151780 #2019120940000244 Re: [PL2] [INTERNAL] [INTERMITTEN] Problem Handling
Monday, 9 Decemb 50 WO151552 #2019121040000018 RE: [S3] [INTERNAL] [IP ROUTING PRO Problem Handling
Monday, 9 Decemb 50 WO151788 #2019121040000027 [PL1] [INTERNAL] [DOWN] SR# 2-324 Problem Handling
Monday, 9 Decemb 50 WO151784 #2019121040000036 [EP] [INTERNAL] [SR#2-324877392148] Non Problem Handling
Monday, 9 Decemb 50 WO151786 #2019121040000045 [EP] [INTERNAL] [INTERMITTENT] [SR#2Problem Handling
Monday, 9 Decemb 50 WO151561 #2019121040000054 [S1] [INTERNAL] [DOWN] SR# 2-324891 Problem Handling
Monday, 9 Decemb 50 WO151560 #2019121040000063 [S3] [internal] [INTERMITTEN] SR# Problem Handling
Monday, 9 Decemb 50 WO151565 #2019121040000072 [PL2] [INTERNAL] [PACKET LOSS ] SR# Problem Handling
Monday, 9 Decemb 50 #2019121040000081 LDP Break ME SKA-JONG-EN1-SASSx Problem Handling
Monday, 9 Decemb 50 WO151571 #2019121040000091 WO151571 02SRG015 ULTE_UNYUR JProblem Handling
Tuesday, 10 Dece 50 #2019121040000107 Site Tedunan dan Site Pajar bulan tidakProblem Handling
Tuesday, 10 Dece 50 WO151805 #2019121040000116 Bls: [P-ESCALATION][PL1][INTERNAL] Problem Handling
Tuesday, 10 Dece 50 WO151804 #2019121040000125 Re: [ES][INTERNAL][LOOKING-RFO][SR Problem Handling
Tuesday, 10 Dece 50 WO151811 #2019121040000152 Bls: [S2] [INTERNAL] [DOWN] SR#2-3 Problem Handling
Tuesday, 10 Dece 50 WO151581 #2019121040000134 Bls: [S2] [INTERNAL] [DOWN] SR#2-3 Problem Handling
Tuesday, 10 Dece 50 WO151816 #2019121040000143 Bls: [S2] [INTERNAL] [Down] SR#2-3 Problem Handling
Tuesday, 10 Dece 50 WO151824 #2019121040000161 Bls: WO151824 Pengecekan VLAN 4008Problem Handling
Tuesday, 10 Dece 50 WO151587 #2019121040000171 RE: [EP] [INTERNAL] [HIGH ERROR] [S Problem Handling
Tuesday, 10 Dece 50 WO151586 #2019121040000189 Bls: [EP] [INTERNAL] [HIGH ERROR] [S Problem Handling
Tuesday, 10 Dece 50 WO151592 #2019121040000198 Bls: [S3] [INTERNAL] [LATENCY] SR# 2 Problem Handling
Tuesday, 10 Dece 50 WO151591 #2019121040000205 Re: [P-ESCALAION][PL2][INTERNAL][ Problem Handling
Tuesday, 10 Dece 50 WO151608 #2019121040000214 Re: [S1] [INTERNAL] [Down] SR#2-3 Problem Handling
Tuesday, 10 Dece 50 WO151818 #2019121040000223 Re: [PL1][WO151818] [OPEN] [DOWN] SR Problem Handling
Tuesday, 10 Dece 50 WO151610 #2019121040000232 RE: [WO151610] RAN Access Problem - Problem
VL Handling
Tuesday, 10 Dece 50 WO151843 #2019121040000241 Bls: [PR2][BBIP] [OPEN] [HIGH LATE Problem Handling
Tuesday, 10 Dece 50 WO151614 #2019121040000251 e: [EP] [INTERNAL] [INTERMITTENT] [S Problem Handling
Tuesday, 10 Dece 50 WO151621 #2019121040000269 FW: [PR3] [INTERNAL] [INTERMITTEN] Problem Handling
Tuesday, 10 Dece 50 WO151854 #2019121040000278 Re: [WO151854] [S3] [INTERNAL] [INT Problem Handling
Tuesday, 10 Dece 50 #2019121040000287 Tunnel Non Problem Handling
Tuesday, 10 Dece 50 WO151855 #2019121140000016 [WO151855] RAN Access Problem - Loopi Problem Handling
Tuesday, 10 Dece 50 WO151865 #2019121140000025 [S2] [INTERNAL] [DOWN] SR# 2-324896Problem Handling
Tuesday, 10 Dece 50 WO152027 #2019121140000034 [EP] [INTERNAL] [HIGH ERROR] [SR#2-3Problem Handling
Tuesday, 10 Dece 50 TT32002268 #2019121140000043 [Eskalasi Alarm] High Utilization IP Problem Handling
Tuesday, 10 Dece 50 #2019121140000052 Add cacti new link PAL-TOB-CN1-X3 Non > Problem Handling
Tuesday, 10 Dece 50 WO151868 #2019121140000061 [S1] [WO151558] [WO151785] [INTERN Non Problem Handling
Tuesday, 10 Dece 50 WO152031 #2019121140000071 [WO152031] [S3] [internal] [IP ACCE Non Problem Handling
Tuesday, 10 Dece 50 WO152032 #2019121140000089 [WO152032] [S3] [INTERNAL] [INTERMIProblem Handling
Tuesday, 10 Dece 50 WO152034 #2019121140000098 [PR1] [BBIP] [WO152034] [WO151866] Non Problem Handling
Wednesday, 11 De 50 #2019121140000151 Leaking IP 10.18.192.18 at PWT-PE1 Non Problem Handling
Wednesday, 11 De 50 WO151875 #2019121140000105 RE: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Wednesday, 11 De 50 WO151878 #2019121140000114 RE: [PL1] [INTERNAL] [DOWN] SR#2-32 Problem Handling
Wednesday, 11 De 50 WO151886 #2019121140000123 RE: [S3] [INTERNAL] [WEB ACCESS PRO Problem Handling
Wednesday, 11 De 50 WO151895 #2019121140000132 RE: [PL2] [INTERNAL] [High Latency] Problem Handling
Wednesday, 11 De 50 WO151899 #2019121140000141 RE: [S3] [INTERNAL] [Flapping] SR#2- Problem Handling
Wednesday, 11 De 50 #2019121140000169 Request reset service | 69895110 | sa Problem Handling
Wednesday, 11 De 50 #2019121140000178 Create/Delete Graph / Refresh Desc Non Problem Handling
Wednesday, 11 De 50 WO151925 #2019121140000187 RE: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Wednesday, 11 De 50 WO151924 #2019121140000196 RE: [PL2] [INTERNAL] [INTERMITTEN] Problem Handling
Wednesday, 11 De 50 WO151926 #2019121140000203 RE: [S3] [INTERNAL] [INTERMITTEN] S Problem Handling
Wednesday, 11 De 50 WO151927 #2019121140000212 RE: [PL1] [OPEN] [DOWN] [SR#2-32495 Problem Handling
Thursday, 12 Dec 50 WO151932 #2019121240000014 Re: [S3] [INTERNAL] [PACKET LOSS] Problem Handling
Thursday, 12 Dec 50 #2019121240000023 FW: Problem Circuit E1 Moratel Problem Handling
Thursday, 12 Dec 50 #2019121240000032 create graph cacti (NIW 12-13 Dec 2019 Problem Handling
Non
Thursday, 12 Dec 50 WO151940 #2019121240000041 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Thursday, 12 Dec 50 WO151939 #2019121240000051 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3Non Problem Handling
Thursday, 12 Dec 50 WO151961 #2019121240000069 RE: [WO151961] [S3] [internal] [Web Problem Handling
Thursday, 12 Dec 50 WO151955 #2019121240000078 RE: [S3] [internal] [LATENCY] SR# 2-3 Problem Handling
Thursday, 12 Dec 50 #2019121240000087 RE: 3GIP_BTN Disconnect Problem Handling
Thursday, 12 Dec 50 WO152111 #2019121240000096 RE: [EP] [INTERNAL] [REQUEST] [DIPV Problem Handling
Thursday, 12 Dec 50 #2019121540000125 Request binding service TGL-PKN-PE1 Problem Handling
Thursday, 12 Dec 50 WO152117 #2019121540000134 RE: [S1] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Thursday, 12 Dec 50 #2019121540000152 Request Reset Service 14049 di KPI-CN3Problem Handling
Thursday, 12 Dec 50 WO151975 #2019121540000161 RE: [EP][INTERNAL][DOWN][SR#2-32497 Problem Handling
Thursday, 12 Dec 50 WO151923 #2019121540000171 RE: [S3] [[WO151923]] [INTERNAL] [ Problem Handling
Thursday, 12 Dec 50 WO152118 #2019121540000189 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Thursday, 12 Dec 50 WO151977 #2019121540000198 RE: [S1] [INTERNAL] [DOWN] SR#2-324 Problem Handling
Thursday, 12 Dec 50 WO152126 #2019121540000205 RE: [PL2] [INTERNAL] [INTERMITTEN ] Problem Handling
Thursday, 12 Dec 50 WO152125 #2019121540000214 RE: [S3] [internal] [RESET BGP] SR#2- Problem Handling
Thursday, 12 Dec 50 WO152123 #2019121540000223 RE: [S2] [INTERNAL] [DOWN] SR#2-32 Problem Handling
Thursday, 12 Dec 50 WO151987 #2019121540000232 RE: [IPH] [INTERNAL] [ERROR CALL] S Problem Handling
Thursday, 12 Dec 50 TT32073033 #2019121340000021 RE: [Eskalasi Alarm] High Utilization Problem Handling
Thursday, 12 Dec 50 WO152130 #2019121340000031 RE: [PL2] [WO152130] [INTERNAL] [IN Problem Handling
Thursday, 12 Dec 50 WO151992 #2019121340000049 RE: [S3] [WO151992] [INTERNAL] [INT Problem Handling
Thursday, 12 Dec 50 WO151993 #2019121340000058 RE: [S3] [INTERNAL] [WEB ACCESS PROBProblem Handling
Friday, 13 Decemb 50 #2019121340000067 RE: create cacti PLG-A45-CN Non Problem Handling
Friday, 13 Decemb 50 WO152138 #2019121340000085 RE: [S2] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Friday, 13 Decemb 50 WO152139 #2019121340000094 RE: [S1] [INTERNAL] [DOWN] SR# 2-3 Problem Handling
Friday, 13 Decemb 50 WO152001 #2019121340000101 RE: Pengecekan SDP Down WO152001 Problem Handling
Friday, 13 Decemb 50 WO152004 #2019121340000012 RE: [S2] [OPEN] [DOWN] [SR#2-324986Problem Handling
Friday, 13 Decemb 50 #2019121340000076 FW: sumbagsel : 09SPN017 / SIULAK_DProblem Handling
Friday, 13 Decemb 50 WO152016 #2019121340000111 Re: WO152016 Pengecekan ME JKT-JBNProblem Handling
Friday, 13 Decemb 50 WO152018 #2019121340000129 Re: [EP] [INTERNAL] [DOWN] [SR#2-3249 Problem Handling
Friday, 13 Decemb 50 WO152019 #2019121340000138 RE: [S1] [INTERNAL] [DOWN] SR# 2- Problem Handling
Friday, 13 Decemb 50 TT32090637 #2019121340000147 RE: [Eskalasi Alarm] High Utilization Non Problem Handling
Friday, 13 Decemb 50 TT32091419 #2019121340000156 RE: [Eskalasi Alarm] High Utilization Non Problem Handling
Friday, 13 Decemb 50 #2019121340000165 Reset SDP JKT-SRS-AN1-ESS6 Problem Handling
Friday, 13 Decemb 50 WO152227 #2019121340000174 Re: [PR2] [UPDATE] [INTERMITTEN] SRProblem Handling
Friday, 13 Decemb 50 WO152168 #2019121340000183 Re: [S3] [INTERNAL] [INTERMITTEN] SR Problem Handling
Friday, 13 Decemb 50 #2019121340000192 Non Problem Handling
[Eskalasi Alarm] Pasir randu to Kebagus
Friday, 13 Decemb 50 WO152430 #2019121340000209 RE: [S-ESCALATION][S3][INTERNAL][WEB Problem Handling
Friday, 13 Decemb 50 WO152451 #2019121340000218 Re: [S-ESCALATION][S3][INTERNAL][ Problem Handling
Friday, 13 Decemb 50 WO152458 #2019121340000227 Re: [EP] [INTERNAL] [INTERMITTEN] Problem Handling
Friday, 13 Decemb 50 TT32104032 #2019121340000236 [Eskalasi Alarm] High Utilization IP Non Problem Handling
Friday, 13 Decemb 50 WO152172 #2019121340000254 Re: [PR3] [INTERNAL] [DOWN] SR#2-32Problem Handling
Friday, 13 Decemb 50 TT32107313 #2019121340000245 [Eskalasi Alarm] High Utilization IP Non Problem Handling
Friday, 13 Decemb 50 TT32107317 #2019121440000011 RE: [Eskalasi Alarm] High Utilization Non Problem Handling
Friday, 13 Decemb 50 TT32108797 #2019121440000029 RE: [Eskalasi Alarm] High Utilizatio Non Problem Handling
Friday, 13 Decemb 50 WO152438 #2019121440000038 RE: [S-ESCALATION][S3][INTERNAL][I Non Problem Handling
Saturday, 14 Dece 50 #2019121440000047 RE: Need Help Reset SDP Problem Handling
Saturday, 14 Dece 50 WO152472 #2019121440000056 RE: [ES] [INTERNAL] [INTERMITTENT]Non Problem Handling
Saturday, 14 Dece 50 TT32121993 #2019121440000065 ESCALATE TT32121993 IMPACT: HighNon util Problem Handling
Saturday, 14 Dece 50 WO152479 #2019121440000074 Problem BTS under JKT-PNB-EN1-SAR8 Problem Handling
Saturday, 14 Dece 50 WO152478 #2019121440000083 [ES][INTERNAL][HIGH ERROR][SR#2-32 Problem Handling
Saturday, 14 Dece 50 WO152482 #2019121440000092 [PR3] [internal] [INTERMITTEN] SR# Problem Handling
Saturday, 14 Dece 50 WO152190 #2019121440000109 [S3] [INTERNAL] [High Latency] SR# Problem Handling
Saturday, 14 Dece 50 WO152191 #2019121440000118 [S3] [INTERNAL] [HIGH LATENCY] SR# Problem Handling
Saturday, 14 Dece 50 #2019121440000127 Delete config user -que Non Problem Handling
Saturday, 14 Dece 50 #2019121440000136 Need Help Check Service Problem Handling
Saturday, 14 Dece 50 WO152198 #2019121440000145 Re: [ES] [INTERNAL] [DOWN] [SR#2-32 Problem Handling
Saturday, 14 Dece 50 WO152200 #2019121540000018 Re: Pengcekan PLMN Alarm(WO152200Problem Handling
Saturday, 14 Dece 50 WO152514 #2019121540000027 Re: JKT-CHD-AN1-ESS6-WO152514 Problem Handling
Saturday, 14 Dece 50 WO152516 #2019121540000054 [INIX_MTX07714086_JKP_840]Cek koneProblem Handling
Saturday, 14 Dece 50 WO152203 #2019121540000063 Re: [S3] [INTERNAL] [ERROR] SR#2-32500 Problem Handling
Saturday, 14 Dece 50 WO152517 #2019121540000036 RE: JKT-CYB-EN1-SRC12 (BIT)-WO15251Problem Handling
Saturday, 14 Dece 50 WO152518 #2019121540000045 RE: JKT-AKS-AN1-ESS6-WO152518 Problem Handling
Saturday, 14 Dece 50 #2019121540000072 RE: Need Help Check Service Problem Handling
Saturday, 14 Dece 50 WO152204 #2019121540000081 Re: JKT-TLN-AN1-SRA8 site PULAU_P Problem Handling
Sunday, 15 desem 50 #2019121540000091 JKT-KRT-AN1-ESS7 (WO152200) PLMN AProblem Handling
Sunday, 15 desem 50 WO152210 #2019121540000107 [WO152210] [PL2] [INTERNAL] [ADVERTI Non Problem Handling
Sunday, 15 desem 50 WO152528 #2019121540000116 [PL1] [INTERNAL] [DOWN] SR# 2-3250 Problem Handling
Sunday, 15 desem 50 WO152212 #2019121540000143 [ES] [INTERNAL] [DOWN] [SR#2-325058Problem Handling
Sunday, 15 desem 50 TT32176448 #2019121540000241 ESCALATE TT32176448 IMPACT: LoopinProblem Handling
Sunday, 15 desem 50 WO152505 #2019121540000269 Re: [S3] [INTERNAL] [FLAPPING] SR# Problem Handling
Sunday, 15 desem 50 WO152213 #2019121540000278 RE: [S3] [WO152213] [INTERNAL] [INTEProblem Handling
Sunday, 15 desem 50 TT32176146 #2019121540000251 RE: ESCALATE TT32176146 IMPACT: Lo Problem Handling
Sunday, 15 desem 50 WO152534 #2019121640000016 RE: [PL2] [INTERNAL] [INTERMITTEN ] Problem Handling
Sunday, 15 desem 50 WO152538 #2019121640000025 Re: WO152538 : Under ME JKT-PNB-EN Problem Handling
Sunday, 15 desem 50 WO152537 #2019121640000034 Re: WO152537 : Under ME JKT-CGD-AProblem Handling
Sunday, 15 desem 50 WO152539 #2019121640000043 RE: [PL2] [WO152539] [INTERNAL] [INTProblem Handling
Sunday, 15 desem 50 WO152545 #2019121640000052 Re: [S3] [INTERNAL] [Reduce bandwi Problem Handling
Monday, 16 desem 50 WO152548 #2019121640000061 [WO152548] RAN Access Problem - VLAN Problem Handling
Request Category Request NoteService Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/9/2019 9:18
Service Problem BGP FlappingNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400072 Proper Proper 12/9/2019 9:27
Service Problem SDP Huawei NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/9/2019 9:32
4000172
Service Problem web can't accNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/9/2019 9:40
40004
Service Problem Requets shutdVPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
4000158 Proper Proper 12/9/2019 9:43
Domestic Routing Optimization
Request CreatVPN Service
L2 Multipoint
WhatsappL2 Transport 400095 Proper Proper 12/9/2019 10:23
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 11:30
Hardware Failure admin save faVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400026 Proper Proper 12/9/2019 12:37
Service Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/9/2019 12:34
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 12:04
Service Problem reset bgp undVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000158 Proper Proper 12/9/2019 11:48
Service Problem ping high lateVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 12:50
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/9/2019 13:30
Service Problem request pengeVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000137 Proper Proper 12/9/2019 13:56
Service Problem request pengeVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 12/9/2019 13:51
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 13:15
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/9/2019 13:24
Service Problem request mengu VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 12/9/2019 14:35
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 15:32
Service Problem Intermittent NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 12/9/2019 17:04
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/9/2019 17:56
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 18:56
Service Problem ping high lateVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 18:39
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 18:46
Service Problem routing problNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400072 Proper Proper 12/9/2019 19:29
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 20:05
Create/Modify QoS upgrade qos lVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper Proper 12/9/2019 20:07
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/9/2019 20:59
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/9/2019 21:17
Service Problem Intermittent NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400062 Proper Proper 12/9/2019 20:53
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 12/9/2019 22:49
400037
Service Problem SDP down Non Service Non ServiceEmail
Configuration Management
400060 Proper Proper 12/10/2019 0:07
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/10/2019 5:34
Service Problem Intermittent VPN ServiceL2 MultipointEmailL2 Transport 400097 Proper Proper 12/10/2019 8:28
Service Problem Optimasi LSP VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 9:38
Service Problem Looking RFO VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/10/2019 10:04
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 10:41
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 10:40
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/10/2019 11:30
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/10/2019 13:22
Service Problem mac tidak detVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper Proper 12/10/2019 13:34
Service Problem mac tidak detVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper Proper 12/10/2019 13:40
Service Problem Ping internet NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/10/2019 13:36
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 12/10/2019 13:52
Service Problem Tidak bisa resVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/10/2019 14:41
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 13:48
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/10/2019 15:04
Service Problem High latency VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 13:48
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 12/10/2019 16:36
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 17:16
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 12/10/2019 17:34
SDP Creation create tunne VPN Service
L2 MultipointEmailTO Sumatera400097 Proper Proper 12/10/2019 17:34
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/10/2019 18:03
Service Problem Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400073 Proper Proper 12/10/2019 21:23
Service Problem tidak supportVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 12/10/2019 21:39
Backbone Congestion (Domestic Link)SBY- Non Service
congest Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/10/2019 21:43
Cacti Update add graph Non Service Non ServiceEmailTO Kalisumapa400065 Proper Proper 12/10/2019 22:25
SDP Creation create SDP NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/10/2019 23:20
PTR Record Registration
Perform a revNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400091 Proper Proper 12/11/2019 0:22
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 12/11/2019 0:28
International Routing Optimization
reroute via NNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 12/11/2019 2:06
Domestic Routing Optimization
Leaking IP VPN Service L3 VPNWhatsapp L2 Transport4000164 Proper Proper 12/11/2019 8:09
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/11/2019 9:31
Network Change Impact BGP Down NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper Proper 12/11/2019 10:02
Service Problem Intermittent NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 12/11/2019 10:57
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 12/11/2019 11:45
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/11/2019 12:11
Service Problem SAP Down VPN Service L2 MultipointEmailTO Jabodetabek400015 Proper Proper 12/11/2019 17:19
Cacti Update add graph Non Service Non ServiceEmailTO Sumatera 400065 Proper Proper 12/11/2019 18:35
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000159 Proper Proper 12/11/2019 21:27
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 12/11/2019 21:03
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 12/11/2019 22:28
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/11/2019 22:33
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 7:59
Service Problem Intermittent VPN Service Cpipe EmailL2 Transport 400019 Proper Proper 12/12/2019 10:53
Cacti Update add graph Non Service Non ServiceEmail
Configuration Management
400065 Proper Proper 12/12/2019 11:22
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 10:00
Create/Modify QoS Change qos VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000132 Proper Proper 12/12/2019 9:51
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/12/2019 14:18
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 14:11
Service Problem SDP down VPN Service L2 MultipointEmailTO Sumatera 400060 Proper Proper 12/12/2019 16:17
Service Problem Prefix proble VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
4000166 Proper Proper 12/12/2019 16:28
Service Problem SDP down VPN Service L2 MultipointETO
West & Central400028
Java Proper Proper 12/12/2019 14:35
Service Problem IP Access proNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper Proper 12/12/2019 16:39
Service Problem SDP Down VPN Service L2 MultipointEmailTO Jabodetabek400015 Proper Proper 12/12/2019 16:45
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 17:04
Service Problem Intermittent NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400031 Proper Proper 12/12/2019 17:05
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 12/12/2019 17:25
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper 12/12/2019 17:29
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 18:09
Service Problem BGP Down NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400010 Proper Proper 12/12/2019 18:56
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper 12/12/2019 18:46
Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/12/2019 18:58
Backbone Congestion (Domestic
HighLink)
util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/12/2019 21:16
Service Problem Intermittent NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400072 Proper Proper 12/12/2019 21:07
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/12/2019 22:20
Service Problem routing problNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/12/2019 22:38
Cacti Update Update Cacti Non Service
N on ServiceEmail
I-NOC FH Backoffice IP/MPLS
400065 Proper Proper 12/12/2019 22:24
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/13/2019 6:47
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/13/2019 6:57
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/13/2019 6:32
Service Problem SDP down NAP Service IDIA I-NOC HPSMFH Backoffice 4000172
IP/MPLS Proper Proper 12/13/2019 7:49
Service Problem Pengecekan se VPN Service
L2 MultipointEmailTO Sumatera 400095 Proper Proper 12/13/2019 9:42
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/13/2019 10:31
Service Problem SDP down NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/13/2019 10:39
Service Problem Ping google rtNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/13/2019 10:52
Traffic Load Share High util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/13/2019 13:08
Traffic Load Share High util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/13/2019 13:32
Service Problem SAP Down VPN Service L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 12/13/2019 13:57
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/13/2019 14:14
Service Problem Optimasi IP TNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 12/13/2019 14:20
Traffic Load Share High util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/13/2019 14:47
Service Problem Optimasi IP TNAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 12/13/2019 16:14
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/13/2019 16:39
Service Problem High util VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000155
IP/MPLS Proper Proper 12/13/2019 17:27
Traffic Load Share High util Non Service
Non ServiceHPSM
I-NOC FH Backoffice 4000155
IP/MPLS Proper Proper 12/13/2019 17:29
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/13/2019 19:13
Traffic Load Share High util Non Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 12/13/2019 19:00
Traffic Load Share High util Non Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000155
IP/MPLS Proper Proper 12/13/2019 19:03
Traffic Load Share High util Non Service
L2 Multipoint
I-NOC
HPSMFH Backoffice 4000155
IP/MPLS Proper Proper 12/13/2019 19:41
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/13/2019 21:27
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/14/2019 1:17
Create/Modify QoS Req Create QVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper Proper 12/14/2019 7:19
Traffic Load Share High util Non Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper 12/14/2019 8:05
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/14/2019 8:46
Service Problem ping 114.4.12NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper Proper 12/14/2019 9:09
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/14/2019 10:03
Service Problem High latency VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 12/14/2019 11:56
Backbone Congestion (DomesticHighLink)
latency VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 12/14/2019 15:21
Create/Modify QoS release QOS Non Service Non ServiceEmailTO Kalisumapa4000146 Proper Proper 12/14/2019 17:11
Service Problem Pengecekan se VPN Service
L2 MultipointETO
West & Central400039
Java Proper Proper 12/14/2019 21:01
Service Problem Pengecekan ro VPN Service L3 VPNI-NOC
HPSMFH Backoffice IP/MPLS
40008 Proper Proper 12/14/2019 21:03
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/14/2019 21:51
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/15/2019 0:23
Service Problem Advertise ke INAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40009 Proper Proper 12/15/2019 2:10
Service Problem Cek blocking NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/15/2019 2:14
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/15/2019 2:25
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/15/2019 2:28
Service Problem Pengecekan se VPN Service
L2 MultipointETO
West & Central400039
Java Proper Proper 12/15/2019 6:02
Service Problem Pengecekan se VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 12/15/2019 6:45
Service Problem SDP Down VPN Service L2 MultipointHPSM
Access Back Oficce
400015 Proper Proper 12/15/2019 11:22
International Routing Optimization
best path ke NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
40004 Proper Proper 12/15/2019 14:16
Service Problem SDP down NAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper 12/15/2019 14:48
Service Problem link down VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400037 Proper Proper 12/15/2019 19:03
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/15/2019 20:20
Service Problem Intermittent NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
4000171 Proper Proper 12/15/2019 20:36
Service Problem Intermittent NAP Service IDIA I-NOC HPSMFH Backoffice IP/MPLS
400070 Proper Proper 12/15/2019 21:01
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/15/2019 20:02
Service Problem Intermittent VPN Service L3 VPNI-NOC HPSMFH Backoffice IP/MPLS
400058 Proper Proper 12/15/2019 21:05
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/15/2019 23:05
Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 12/15/2019 22:59
Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 12/15/2019 23:07
Service Problem Optimasi upsNAP Service INIX I-NOC HPSMFH Backoffice IP/MPLS
400064 Proper Proper 12/16/2019 6:54
Service Problem Reset SDP VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 12/16/2019 7:44
Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
Escalate
toEscalation
L2 SGPtoL2L2L2
SGP
Transport
PIC
SGPL1 IP Status Note External Customer
12/9/2019 9:30 0:12 12 No No Fadli Closed ketika di cek ping sudah normUS EMBASSY
12/9/2019 10:33 1:06 66 No No Fadli Closed cek jalurnya tidak ada yang r ANDIRA INFOMEDIA
12/9/2019 9:50 0:18 18 No No Fadli Closed Menemukan sap-port down, m BENDAHARA BADAN KEUANGAN DAE
12/9/2019 9:58 0:18 18 No No Dhio Closed reroute via NTT DINAS PENDIDIKAN DAERAH
12/9/2019 10:08 0:25 25 No No Fadli Closed Shutdown BGP peer under vpn- PT AXA GROUP OPERATIONS INDONE
12/9/2019 11:05 0:42 42 No No Fadli Closed Request Create VSI for CSC BKL-ARL-EN1>< BKL-BTN-CN1 via BKL-U
12/9/2019 12:15 0:45 45 No No Fadli Closed reroute via LDP VALE INDONESIA PT, TBK
12/9/2019 12:48 0:11 11 No No Dhio Closed menghapus file-file lama
12/9/2019 13:37 1:03 63 No No Fadli Closed create new path INDOSAT MEGA MEDIA
12/9/2019 12:25 0:21 21 No No Dhio Closed create lsp SUPRA BOGA LESTARI TBK
12/9/2019 12:01 0:13 13 No No Fadli Closed setelah dicek, peer bgp pela BANK SYARIAH MANDIRI
12/9/2019 14:32 1:42 102 No No Dhio Closed create lsp
12/9/2019 13:44 0:14 14 No No Fadli Closed create new path PT TELEKOMUNIKASI INDONESIA TBK
12/9/2019 15:05 1:09 69 No No Dhio Closed tidak ditemukan anomali baikPT. BANK UOB INDONESIA
12/9/2019 13:58 0:07 7 No No Fadli Closed pengecekan normal link dala BANK BRI SYARIAH
12/9/2019 13:55 0:40 40 No No Dhio Closed reroute to LDP dikedua sisi KURNIA TETAP MULIA
12/9/2019 14:11 0:47 47 No No Fadli Closed pengecekan trace menemukan SABINDO
12/9/2019 14:56 0:21 21 No No Dhio Closed ubah config service dari l2v MIDI UTAMA INDONESIA
12/9/2019 16:11 0:39 39 No No Dhio Closed reroute via LDP di kedua sisi LINK NET
12/9/2019 17:37 0:33 33 No No Fadli Closed reroute via NTT ping semakinPT. VARNION TECHNOLOGY SEMESTA
12/9/2019 18:41 0:45 45 No No Fadli Closed tidak dapat dioptimasi karenaPT. ANTAM, TBK
12/9/2019 19:34 0:38 38 No No Dinda Closed reroute to LDP PT PANIN BANK TBK
12/9/2019 19:56 1:17 77 No No Dinda Closed reroute to LDP di sisi KBS-AN INDOSAT MEGA MEDIA
12/9/2019 20:17 1:31 91 No No Bagas Closed create lsp PT SUPRA PRIMATAMA NUSANTARA
12/9/2019 21:01 1:32 92 No No Bagas Closed request beberapa data untukJASNITA
a TELEKOMINDO
12/9/2019 20:25 0:20 20 No No Bagas Closed add BGP tunel US EMBASSY
12/9/2019 20:43 0:36 36 No No Dinda Closed upgrade qos lvl 4 at BKL-CN2PT ASTRA INTERNATIONAL TBK
12/9/2019 21:05 0:06 6 No No Bagas Closed change path to_JKT-KPI-AN1_v BBTPN
12/9/2019 21:28 0:11 11 No No Bagas Closed create lsp CENTRAL PERTIWI BAHARI
12/9/2019 21:30 0:37 37 No No dinda Closed create path baru disisi MBO PARSAORAN GLOBAL DATA TRANS
12/9/2019 23:54 1:05 65 No No dinda Closed tunning metric disisi SGI-P PT SUPRA PRIMATAMA NUSANTARA
12/10/2019 1:42 1:35 95 No No Dinda Closed reset BGP globat at MLG-JTN PT SUPRA PRIMATAMA NUSANTARA
12/10/2019 5:55 0:21 21 No No Bagas Closed reset SDP
12/10/2019 9:13 0:45 45 No No Fadhli Closed buatkan path LSP yang menghindari link congest interlink BTN-CN
12/10/2019 10:13 0:35 35 No No Jauhar Closed create new Lsp from JKT-LT1 to
PT SUPRA
A45-CN1 PRIMATAMA
dengan path
NUSANTARA
via lampun
12/10/2019 11:08 1:04 64 No No Fadhli Closed pengecekan Last Change macPT. BANK UOB INDONESIA
12/10/2019 12:34 1:52 112 No No Jauhar Closed penyebab ping packet loss kaBUMI MULIA MAKMUR LESTARI
12/10/2019 11:08 0:28 28 No No Jauhar Closed kami cek untuk kemungkinan PT. ASTRA SEDAYA FINANCE BALIKPA
12/10/2019 11:55 0:25 25 No No Jauhar Closed saat ini sdp up dan test ping PT INDOCEMENT TUNGGAL PRAKARS
12/10/2019 13:49 0:27 27 No No Fadhli Closed Reset SDP Binding OK
12/10/2019 14:15 0:41 41 No No Fadhli Closed Allow mac address PT ASTRA INTERNATIONAL
12/10/2019 15:23 1:43 103 No No Fadhli Closed Allow mac address PT ASTRA INTERNATIONAL
12/10/2019 14:34 0:58 58 No No Jauhar Closed ping dari PTK-AYN-CN1 to gooMETRINDO SUKSES ABADI
12/10/2019 14:46 0:54 54 No No Jauhar Closed saat ini sudah best path INDOSAT MEGA MEDIA
12/10/2019 15:07 0:26 26 No Yes Jauhar Closed Segmentasi service normal PT NEWMONT NUS
12/10/2019 15:08 1:20 80 No No Jauhar Closed cek saat ini status sdp up HUTCHISON 3 INDONESIA
12/10/2019 15:31 0:27 27 No No Fadhli Closed reset sdp binding
12/10/2019 15:08 1:20 80 No No Fadhli Closed check latency sudah turun PT NTT INDONESIA
12/10/2019 17:02 0:26 26 No No Fadhli Closed Sudah best path di karenakanPT.saat
BANK
ini kearah
CENTRAL
Manado
ASIA hanya VIA li
12/10/2019 17:54 0:38 38 No No Fadhli Closed Sudah kami load share link y BT COMMUNICATIONS INDONESIA
12/10/2019 17:53 0:19 19 No No Jauhar Closed optimasi lsp menghindari hop PT MORA TELEMATIKA INDONESIA
12/10/2019 17:53 0:19 19 No No Fadhli Closed create tunnel di CN1 & CN2 Lamnyong menuju ke MDN-SBS-EN1
12/10/2019 19:09 1:06 66 No No dhio Closed reset sdp 3903:285014028 at JKT-SRP-CN1
12/10/2019 21:36 0:13 13 No No bagas Closed reset sub interface krn vlan PT. BUMI SERPONG DAMAI
12/10/2019 22:13 0:34 34 No No dhio Closed create LSP di kedua sisi BTPN
12/10/2019 22:29 0:46 46 No No bagas Closed tuning metrik namun congest pindah ke segment SBY-P1 – MAD-
12/10/2019 22:46 0:21 21 No No dhio Closed add graph
12/11/2019 0:11 0:51 51 No No dhio Closed create SDP binding at MLG-P ASSIST SOFTWARE INDONESIA PRATA
12/11/2019 0:36 0:14 14 Yes No Bagas Closed escalate bimbo, add ptr recorDERMA GLOBAL V
optimasi upstream untuk IP berikut :
12/11/2019 1:44 1:16 76 No No dhio Closed create
[1] LSP PP via TOB-PAL-KI
pan.baidu.com VALE INDONESIA
111.206.37.70 PT via NTT)
(optimasi
12/11/2019 3:24 1:18 78 No No dhio Closed request
[2] IP tujuan yg akan
dxgt.kdcloud.com di INDOSAT SINGAPORE
33.66.49.229 (via telkom)PTE LTD
12/11/2019 9:22 1:13 73 No No Jauhar Closed [3] 60.6.250.3:7890
Menambahkan prefix60.6.250.3 (optimasi
10.16.175.144/28 viaay
exact NTT)
PWT-BTR-PE1 un
12/11/2019 9:54 0:23 23 No No Bagus Closed Before : TATA
optimasi, dengan mengubah LVALE INDONESIA
After : NTT
12/11/2019 10:44 0:42 42 No No Bagus Closed Port 1/3/0 pada sisi JKT-KPI HUTCHISON 3 INDONESIA
12/11/2019 12:21 1:23 83 No No Jauhar Closed AKSES PRIMA INDONESIA
12/11/2019 13:32 1:47 107 No No Bagus Closed optimasi LSP at BJM-PLP-EN1-PRIMACOM INTERBUANA DIF
12/11/2019 12:52 0:41 41 No No Jauhar Closed Create lsp "to_JKT-ARC-EN1" DEUTSCHE BANK AG
12/11/2019 17:28 0:09 9 No No Jauhar Closed Reset sap
12/11/2019 19:23 0:48 48 No No Fadli Closed Create cacti sesuai request
12/11/2019 21:48 0:21 21 No No Fadli Closed tunning cost disisi LPG-P bef MITRA LINTAS MULTIMEDIA
12/11/2019 22:41 1:38 98 No No Fadli Closed Sudah kami buatkan LSP di si PRIMACOM INTERBUANA
12/11/2019 22:43 0:15 15 No No Fadli Closed Sudah kami change path sesuMNC KABEL MEDIACOM
12/11/2019 23:05 0:32 32 No No Fadli Closed Sudah kami pindahkan path mINDOSAT MEGA MEDIA
12/12/2019 8:30 0:31 31 No No Bagas Closed Sudah kami ubah Path pada L REGUS BUSINESS CENTRE INDONESI
12/12/2019 11:22 0:29 29 No No Bagas Closed Change path LSP to_PTK_AYN at BJM-SIO-EN1-SAR8 menjadi to_A
12/12/2019 12:11 0:49 49 No No Bagas Closed add graph cacti sesuai request.
12/12/2019 10:12 0:12 12 No No Bagus Closed optimasi dari LSP ke LDP. PT SUPRA PRIMATAMA NUSANTARA
12/12/2019 10:29 0:38 38 No No Bagas Closed Edit QoS 1000 under sap lag PERTAMINA RETAIL
12/12/2019 15:16 0:58 58 No No Bagas Closed Hasil pengecekan saat ini ser DINAS PENDIDIKAN DAERAH
12/12/2019 15:08 0:57 57 No No Bagas Closed optimasi dengan LSP menghinNIPRO INDONESIA JAYA
12/12/2019 16:20 0:03 3 No No Bagas Closed menambahkan peer ke arah PE1 dari BKL-BTN-CN1-X8 dan sebalik
12/12/2019 16:40 0:12 12 No No Bagas Closed Add advertise-community a Bank Mandiri Balikpapan Landmark
12/12/2019 15:49 1:14 74 No No Bagas Closed Binding SDP at TGL-PKN-PE1 & PE2 sesuai request.
12/12/2019 18:14 1:35 95 No No Bagas Closed hasil ping dari KPI-NAP ke IP ASIAKOMNET MULTIMEDIA
12/12/2019 16:53 0:08 8 No No Bagus Closed Reset SDP
12/12/2019 17:42 0:38 38 No No Bagas Closed Sudah coba kami buatkan path DBSI Network
12/12/2019 17:33 0:28 28 No No Bagas Closed QoS sudah kami set di level KAYONG MUARA TEKNOINDO
12/12/2019 19:14 1:49 109 No No Bagas Closed Saat ini sudah normal kembaliAPLIKANUSA LINTASARTA
12/12/2019 19:39 2:10 130 No No Bagas Closed tidak ditemukan penyebab pen YAY. BINA HUSADA SRIWIJAYA
12/12/2019 19:06 0:57 57 No No Bagas Closed optimasi lewat MTH-CN2 >< BHUTCHISON 3 INDONESIA
12/12/2019 19:02 0:06 6 No No Bagas Closed reset BGP Inix sesuai request.CENTRA GLOBAL INVESTAMA
12/12/2019 19:45 0:59 59 No No Bagas Closed tidak ditemukan penyebab pen CV NHT SOLUTION
12/12/2019 19:08 0:10 10 No No Bagas Closed optimasi dari LSP menjadi LDPPT ASURANSI JIWA GENERALI INDON
12/12/2019 22:08 0:52 52 No No Fardan Closed tunning metric
12/12/2019 22:33 1:26 86 No No fadhil Closed untuk saat ini sudah menggunHUTCHISON 3 INDONESIA
12/12/2019 23:15 0:55 55 No No Fardan Closed change LDP to LSP, jika kami MADINA AGROLESTARI
12/13/2019 1:02 2:24 144 No No fadhil Closed Mohon pengecekan routing dis KANGEAN ENERGY INDONESIA
12/13/2019 0:24 2:00 120 No No Fardan Closed Sudah kami buatkan cacti PLG-A45-CN1 & PLG-A45-CN2
12/13/2019 7:39 0:52 52 No No fadhil Closed Saat ini kami check SDP 8364 NETTOCYBER INDONESIA
12/13/2019 7:42 0:45 45 No No Fardan Closed Saat ini SDP 8898 sudah terp INFINITIUM SOLUTIONS
12/13/2019 7:37 1:05 65 No No fadhil Closed Saat ini sudah kami coba TS change LDP to LSP
12/13/2019 7:57 0:08 8 No No Bagas Closed service tersebut down karenaGO-JEK INDONESIA
12/13/2019 9:51 0:09 9 No No Luthfi Closed sungai penuh hanya memiliki satu peer ke arah jambi 100M dan sa
12/13/2019 10:38 0:07 7 No No Bagas Closed reset sdp using dan terpantau Up
12/13/2019 10:58 0:19 19 No No Bagas Closed cek service tersebut mempunPT. BANK CENTRAL ASIA
12/13/2019 11:06 0:14 14 No Yes Bagas Closed pengecekan pelanggan tersebu BENDAHARA PENG
12/13/2019 13:17 0:09 9 No No Bagas Closed tuning dari no metric menjadi 6
12/13/2019 13:45 0:13 13 No No Luthfi Closed link 1 dan link 2 terpantau high util, sudah tuning metric, tetapi ha
12/13/2019 14:16 0:19 19 No No Luthfi Closed sap 2/2/5:3510 service di SRS sudah kami reset dan terdapat flag
12/13/2019 14:40 0:26 26 No No Bagas Closed optimasi menghindari link ya KDDI CORPORATION
12/13/2019 15:11 0:51 51 No No Luthfi P2C lewatkan via IIX, dan ping ke KHAZANAH MEDIA NETWORK NUSAN
12/13/2019 15:45 0:58 58 No No Luthfi Closed load share dengan tunning metric di sisi KBS-CN2 to PSR-CN2, befo
12/13/2019 17:10 0:56 56 No No Bagas Closed reroute via OIXP PT. SOCI MAS
12/13/2019 17:12 0:33 33 No No Luthfi Closed cek saat ini sudah terpantau PARAGON TECHNOLOGY AND INNOV
12/13/2019 17:41 0:14 14 No No Bagas Closed tidak dapat di optimasi karenBANK MANDIRI
12/13/2019 17:58 0:29 29 No No Bagas Closed kami coba load share namun hanya memindahkan congest, dan su
12/13/2019 19:47 0:34 34 No No Bagas Closed cek status ping saat ini norma PT. AT&T
12/13/2019 19:35 0:35 35 No No Luthfi Closed tunning metric no impact, karena link dari KTH-CN1 ke arah LTB-EN
12/13/2019 20:20 1:17 77 No No Bagus Closed load share ke link 2 dengan menyamakan metric
12/13/2019 21:44 2:03 123 No No Bagus Closed kami lakukan Tuning metric
12/13/2019 22:44 1:17 77 No No Ilham Closed test PING sudah OK (karena pPT. BOMM AKSES TEKNOLOGI
12/14/2019 1:47 0:30 30 No No Bagus Closed Reset SDP at SMG-PE1 & PE2
12/14/2019 7:27 0:08 8 No No Dinda Closed sudah kami create template qPT. SUMBER ALFARIA TRIJAYA, TBK
12/14/2019 8:29 0:24 24 No No Luthfi Closed tunning metric di KDT-AN1 dari default menjadi 25, traffic mengal
12/14/2019 9:25 0:39 39 No No dinda Closed membuatkan path baru disisi SRP-CN1
12/14/2019 10:16 1:07 67 No No dinda Closed reconfig IP pelanggan sesuai HSBC
12/14/2019 11:07 1:04 64 No No dinda Closed membuatkan lsp dikedua sis PT. AT&T GLOBAL NETWORK SERVIC
12/14/2019 13:30 1:34 94 No No Luthfi Closed tunning metric dari deafult PARAGON TECHNOLOGY AND INNOV
12/14/2019 15:25 0:04 4 No No Luthfi Closed Reengineering hanya memin PARAGON TECHNOLOGY AND INNOV
12/14/2019 17:18 0:07 7 No No dinda Closed Delete config user -que
12/14/2019 21:16 0:15 15 No No Maulana Closed Reset sdp binding karena looping
12/14/2019 22:09 1:06 66 No No Bagus Closed untuksisi
Dari routing dari
Indosat PSR-CN1
tidak PT. SUMBER
ada blocking ALFARIAtracert
SMTP, capture TRIJAYA
dari pela
12/14/2019 22:17 0:26 26 No No Maulana Closed 22
SudahDesember 2019, untuk
kami reset : service id 285014028 sudah kami coba re
12/15/2019 0:44 0:21 21 No No Bagus Closed action : Binding
Reset SDP
- ganti IP ptp pelanggan at BTC-CN1 interface Global-VE1.772, dari
12/15/2019 3:51 1:41 101 No Yes Bagus Closed -escalate bimbo untuk
add ip route-static advertisHSBCIDIA 114.5.161.64 255.255.255.2
vpn-instance
12/15/2019 4:01 1:47 107 No Yes Bagus P2C CCI BINTAN
12/15/2019 2:59 0:34 34 No No Bagus P2C Reset SDP Binding
12/15/2019 3:04 0:36 36 No No Maulana Closed Reset SDP Binding
12/15/2019 6:14 0:12 12 No No Maulana Closed service terpantau normal
12/15/2019 7:26 0:41 41 No No Maulana Closed cek ping ke IP yang bermasalah terpantau normal, vlan 2106 servic
12/15/2019 11:29 0:07 7 No No Bagus Closed reset sdp 3940:285014028 at JKT-SRP-CN1 krn looping
12/15/2019 14:57 0:41 41 No No Bagus Closed reroute prefix 140.95.226.0/2INDOSAT MEGA MEDIA
12/15/2019 17:13 2:25 145 No No Dinda Closed change LSP to LDP impact pr INDOSAT MEGA MEDIA
12/15/2019 19:34 0:31 31 No No Dinda Closed tidak dapat ARP IP radio, pr PT. SUMBER ALFARIA TRIJAYA
12/15/2019 20:28 0:08 8 No No Maulana Closed Reset SDP Binding
12/15/2019 21:17 0:41 41 No No Luthfi Closed set QoS level 5 di sisi KYN-CN AKSES PRIMA INDONESIA
12/15/2019 21:30 0:29 29 No No Luthfi Closed cek dari kedua sisi JKT-KPI- BOMM AKSES
12/15/2019 21:23 1:21 81 No No Maulana Closed Reset SDP Binding
12/15/2019 21:56 0:51 51 No No Maulana Closed cek ping dengan fc be normalHUAWEI TECH INVESTMENT
12/15/2019 23:42 0:37 37 No No Luthfi Closed cek sdp flapp karena LSP nya flapp, saat ini kami optimasi dengan
12/15/2019 23:48 0:49 49 No No Luthfi Closed optimasi via LDP, sebelumnya LSP flapping ke CGD flapping
12/16/2019 0:10 1:03 63 No No Maulana Closed ubah path LSP INDOSAT MEGA MEDIA
12/16/2019 7:40 0:46 46 No No dhio Closed link sudah best path via OIXP PT.INTEGRA KREASITAMA SOLUSIND
12/16/2019 7:52 0:08 8 No No Bagas Closed Sudah direset terpantau Up
Special Note
RA INFOMEDIA
AHARA BADAN KEUANGAN DAERAH PROVINSI LAMPUNG
S PENDIDIKAN DAERAH
A GROUP OPERATIONS INDONESIA
L-EN1>< BKL-BTN-CN1 via BKL-UNB-EN1
INDONESIA PT, TBK
SAT MEGA MEDIA
A BOGA LESTARI TBK
SYARIAH MANDIRI
LEKOMUNIKASI INDONESIA TBK
ANK UOB INDONESIA
BRI SYARIAH
IA TETAP MULIA
UTAMA INDONESIA
ARNION TECHNOLOGY SEMESTA
NIN BANK TBK
SAT MEGA MEDIA
PRA PRIMATAMA NUSANTARA
TA TELEKOMINDO
TRA INTERNATIONAL TBK
RAL PERTIWI BAHARI
AORAN GLOBAL DATA TRANS
PRA PRIMATAMA NUSANTARA
PRA PRIMATAMA NUSANTARA
ri link congest interlink BTN-CN
PRA PRIMATAMA NUSANTARA
ANK UOB INDONESIA
MULIA MAKMUR LESTARI
STRA SEDAYA FINANCE BALIKPAPAN
DOCEMENT TUNGGAL PRAKARSA
TRA INTERNATIONAL
TRA INTERNATIONAL
INDO SUKSES ABADI
SAT MEGA MEDIA
Eskalasi ke Pak Ariesta
HISON 3 INDONESIA
T INDONESIA
ANK CENTRAL ASIA
OMMUNICATIONS INDONESIA
ORA TELEMATIKA INDONESIA
ong menuju ke MDN-SBS-EN1
UMI SERPONG DAMAI
ah ke segment SBY-P1 – MAD-PE1
T SOFTWARE INDONESIA PRATAMA
Eskalasi ke Pak Alac
INDONESIA PT
SAT SINGAPORE PTE LTD
4/28 exact ay PWT-BTR-PE1 under prefix list "alcatel-oss_to_dcn" vprn 652080.
HISON 3 INDONESIA
S PRIMA INDONESIA
ACOM INTERBUANA DIF
SCHE BANK AG
A LINTAS MULTIMEDIA
ACOM INTERBUANA
KABEL MEDIACOM
SAT MEGA MEDIA
US BUSINESS CENTRE INDONESIA
M-SIO-EN1-SAR8 menjadi to_AYN-EN1-via-P.
PRA PRIMATAMA NUSANTARA
AMINA RETAIL
S PENDIDIKAN DAERAH
O INDONESIA JAYA
ari BKL-BTN-CN1-X8 dan sebaliknya.
Mandiri Balikpapan Landmark
sesuai request.
OMNET MULTIMEDIA
NG MUARA TEKNOINDO
ANUSA LINTASARTA
BINA HUSADA SRIWIJAYA
HISON 3 INDONESIA
RA GLOBAL INVESTAMA
HT SOLUTION
URANSI JIWA GENERALI INDONESIA
HISON 3 INDONESIA
NA AGROLESTARI
EAN ENERGY INDONESIA
-CN1 & PLG-A45-CN2
OCYBER INDONESIA
ITIUM SOLUTIONS
K INDONESIA
peer ke arah jambi 100M dan saat ini congest
ANK CENTRAL ASIA
Eskalasi ke Pak Alac
, sudah tuning metric, tetapi hanya memindahkan congect ke link 2
h kami reset dan terdapat flag looping, mac penyebab looping adalah 00:00:5e:00:01:0a dari arah akses, mohon untuk dicek di sisi aksesnya
CORPORATION
ANAH MEDIA NETWORK NUSANTARA
di sisi KBS-CN2 to PSR-CN2, before metric 1000 dan after metric 27
GON TECHNOLOGY AND INNOVATION
a memindahkan congest, dan sudah kami kembalikan lagi seperti semula
nk dari KTH-CN1 ke arah LTB-EN1 hanya ada satu
makan metric
OMM AKSES TEKNOLOGI
UMBER ALFARIA TRIJAYA, TBK
ault menjadi 25, traffic mengalir di SMG-WLH-AN1
T&T GLOBAL NETWORK SERVICES INDONE
GON TECHNOLOGY AND INNOVATION
GON TECHNOLOGY AND INNOVATION
UMBER ALFARIA TRIJAYA
285014028 sudah kami coba reset statusnya masih down , minta tolong di cek dari sisi aksesnya.
Eskalasi ke Pak Alac karena belum ada KB nya
pantau normal, vlan 2106 service normal namun tidak detect mac 34:6E:9D:DC:B2:91
RP-CN1 krn looping
SAT MEGA MEDIA
SAT MEGA MEDIA
UMBER ALFARIA TRIJAYA
S PRIMA INDONESIA
WEI TECH INVESTMENT
saat ini kami optimasi dengan ldp
flapping ke CGD flapping
SAT MEGA MEDIA
TEGRA KREASITAMA SOLUSINDO
icek di sisi aksesnya
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 2 Desember 2019 49 WO150801 #2019120240000195 RE: [ES] [INTERNAL] [DOWN] [SR# 2-3245588
Monday, 2 Desember 2019 49 WO150946 #2019120240000202 [WO150946] RAN Access Problem - VLAN Issue i
Monday, 2 Desember 2019 49 WO150962 #2019120240000211 Bls: [S-ESCALATION][S3][INTERNAL][LATENCY
Monday, 2 Desember 2019 49 WO150811 #2019120240000221 Bls: [ES] [INTERNAL] [INTERMITTEN] [SR#2-324
Monday, 2 Desember 2019 49 WO150816 #2019120240000239 RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-32
Monday, 2 Desember 2019 49 WO150970 #2019120240000248 Bls: [EP] [INTERNAL] [INTERMITTENT] [SR#2-3
Monday, 2 Desember 2019 49 WO150820 #2019120240000257 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-324
Monday, 2 Desember 2019 49 WO150974 #2019120240000266 Bls: [S2] [INTERNAL] [DOWN] SR# 2-32456976
Monday, 2 Desember 2019 49 WO151025 #2019120240000284 Bls: [PL1] [INTERNAL] [DOWN] SR#2-3245726
Monday, 2 Desember 2019 49 #2019120240000275 Upgrade Interlink 2x10Gb MDN-BCP-CN1 dan C
Monday, 2 Desember 2019 49 WO150991 #2019120240000293 Bls: [S1] [INTERNAL] [DOWN] SR# 2-32457457
Monday, 2 Desember 2019 49 TT31721501 #2019120340000013 ESCALATE TT31721501 IMPACT: Looping ## Sp
Monday, 2 Desember 2019 49 TT31721687 #2019120340000022 ESCALATE TT31721687 IMPACT: High utilization
Monday, 2 Desember 2019 49 WO151000 #2019120340000031 [WO151000] suspect looping problem
Monday, 2 Desember 2019 49 WO151001 #2019120340000041 [WO151001] suspect looping problem JKT-CYB-
Monday, 2 Desember 2019 49 WO151041 #2019120340000059 Pengecekan vlan 2722 & 3022 under ME Sungai
Tuesday, 3 Desember 2019 49 WO151037 #2019120340000068 LTE Down alarm PLMN WO151037
Tuesday, 3 Desember 2019 49 #2019120340000077 Info High Latency ke Palembang
Tuesday, 3 Desember 2019 49 #2019120340000086 PWT-MGO-EN1-SASSx Down
Tuesday, 3 Desember 2019 49 WO151008 #2019120340000095 RE: [S2] [WO151008] [INTERNAL] [Down] SR#2
Tuesday, 3 Desember 2019 49 WO151024 #2019120340000102 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-32
Tuesday, 3 Desember 2019 49 WO151239 #2019120340000111 RE: [S1] [OPEN] [DOWN] [SR#2-324591915107]
Tuesday, 3 Desember 2019 49 #2019120340000121 Moon bantuan add ME teluk jambe ke cacti
Tuesday, 3 Desember 2019 49 WO151055 #2019120340000139 RE: [PL1] [WO151055] [CUSTOMER] [Down] SR
Tuesday, 3 Desember 2019 49 WO151242 #2019120340000157 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-3
Tuesday, 3 Desember 2019 49 WO151058 #2019120340000148 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-32
Tuesday, 3 Desember 2019 49 WO151248 #2019120340000166 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3
Tuesday, 3 Desember 2019 49 WO151257 #2019120340000175 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-32
Tuesday, 3 Desember 2019 49 WO151263 #2019120340000184 RE: [S1] [WO151068] [INTERNAL] [DOWN] S
Tuesday, 3 Desember 2019 49 WO151068 #2019120340000193 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-32
Tuesday, 3 Desember 2019 49 WO151258 #2019120340000201 RE: [PL1] [WO151258] [INTERNAL] [DOWN] SR
Tuesday, 3 Desember 2019 49 WO151271 #2019120340000219 [WO151271] Reset SDP-Binding
Tuesday, 3 Desember 2019 49 WO151273 #2019120340000228 RE: [PL2] [INTERNAL] [ADVERTISE IP] SR# 2-32
Tuesday, 3 Desember 2019 49 #2019120440000039 Request create new Path to LPG-UTG-CN1
Tuesday, 3 Desember 2019 49 WO151277 #2019120340000237 [WO151277] Reset SDP-Binding
Tuesday, 3 Desember 2019 49 WO151278 #2019120440000011 Bls: [S3] [INTERNAL] [Intermitten] SR#2-324
Tuesday, 3 Desember 2019 49 WO151279 #2019120440000021 Bls: [S3] [INTERNAL] [LATENCY] SR# 2-324
Tuesday, 3 Desember 2019 49 WO151078 #2019120440000048 RE: [EP] [INTERNAL] [Flap] [SR#2-324602060758
Tuesday, 3 Desember 2019 49 WO151280 #2019120440000057 RE: WO151280 - Pengecekan 2G Down Under
Tuesday, 3 Desember 2019 49 WO151080 #2019120440000066 RE: [WO: WO151080] Pengecekan VLAN service
Tuesday, 3 Desember 2019 49 #2019120440000075 RE: Pengecekan VLAN 4015 ME Cyber JKT-CYB-
Wednesday, 4 Desember 201 49 #2019120440000084 RE: Pengecekan VLAN 4028 ME JKT-KRT-AN1
Wednesday, 4 Desember 201 49 #2019120440000093 Shutdown Interface VLAN 3940 di ANC-CN1 dan
Wednesday, 4 Desember 201 49 #2019120440000101 RE: [S2] [WO151294] [INTERNAL] [DOWN] SR#
Wednesday, 4 Desember 201 49 WO151103 #2019120440000119 RE: [S2] [INTERNAL] [DOWN] SR# 2-3246155532
Wednesday, 4 Desember 201 49 #2019120440000128 cek VLAN 2168 ME BLI-TEU-EN1dan BLI-KTW-E
Wednesday, 4 Desember 201 49 #2019120440000137 Request Tagging VLAN ME Kalirejo
Wednesday, 4 Desember 201 49 WO151301 #2019120440000146 RE: [S2] [INTERNAL] [DOWN] SR#2-32457337
Wednesday, 4 Desember 201 49 WO151127 #2019120440000155 RE: [S3] [internal] [INTERMITTEN] SR#2-324619
Wednesday, 4 Desember 201 49 WO151128 #2019120440000164 RE: [S3] [internal] [INTERMITTEN] SR#2-324
Wednesday, 4 Desember 201 49 WO151118 #2019120440000173 RE: [S2][WO151118] [OPEN] [DOWN] SR#2-324
Wednesday, 4 Desember 201 49 #2019120440000182 RE: LDP Break ME SKA-GMBO-EN1-SASSx-OPT &
Wednesday, 4 Desember 201 49 TT31777784 #2019120440000191 [Eskalasi Alarm] High Utilization IP ACCESS
Wednesday, 4 Desember 201 49 #2019120440000208 create cacti graph [NIW 4-5 Dec 2019]
Wednesday, 4 Desember 201 49 WO151136 #2019120440000217 RE: [S3] [internal] [INTERMITTEN] SR#2-32
Wednesday, 4 Desember 201 49 WO151322 #2019120440000226 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-324
Wednesday, 4 Desember 201 49 WO151324 #2019120440000235 RE: [EP] [WO151324] [INTERNAL] [INTERMITTEN
Wednesday, 4 Desember 201 49 WO151326 #2019120440000244 RE: [S3] [internal] [LATENCY] SR#2-324626034
Wednesday, 4 Desember 201 49 WO151147 #2019120540000019 [S2] [INTERNAL] [DOWN] SR# 2-324631906547 C
Wednesday, 4 Desember 201 49 WO151146 #2019120540000028 [S3] [INTERNAL] [INTERMITTEN] SR#2-32463187
Wednesday, 4 Desember 201 49 #2019120540000037 Add Cacti 10G Palu <> manado dan 10G Palu <
Wednesday, 4 Desember 201 49 WO151348 #2019120540000046 [ES][FLAPPING][DOWN][SR#2-324634426198]OPEN
Wednesday, 4 Desember 201 49 WO151341 #2019120540000055 [S2] [WO151294] [INTERNAL] [DOWN] SR# 2-3
Wednesday, 4 Desember 201 49 WO151150 #2019120540000064 [S3] [INTERNAL] [INTERMITTEN] SR# 2-32463
Thursday, 5 desember 2019 49 WO151356 #2019120540000073 [PL2] [INTERNAL] [INTERMITTEN ] SR#2-3246
Thursday, 5 desember 2019 49 WO151359 #2019120540000082 [WO151359] Reset SDP-Binding
Thursday, 5 desember 2019 49 WO151364 #2019120540000091 Bls: [PL1] [INTERNAL] [DOWN] [SR# 2-32464
Thursday, 5 desember 2019 49 WO151368 #2019120540000108 Bls: [WO151368] pengecekan ME JKT-CKP-AN1-
Thursday, 5 desember 2019 49 TT31831265
WO151371 #2019120540000117 ESCALATE TT31831265
RE: [WO151371] IMPACT:
pengecekan MELooping ## SpokeSdpBinding#
JKT-LPC-AN1-
TT31832730 RE: ESCALATE TT31832730 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31832742 #2019120540000126 Request Leaking
RE: ESCALATE Solarwind IMPACT:
TT31832742 ke HKG-MEGAI-GW1
Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31832743
WO151183 #2019120540000135 Bls: ESCALATE
RE: [S-ESCALATION][S3][INTERNAL][INTERMI
TT31832743 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31831391
TT31813463 #2019120540000144 RE: ESCALATE
ESCALATE TT31831391
TT31813463 IMPACT:
IMPACT: Looping
Looping ## SpokeSdpBindi
## Spo
TT31831393 RE: ESCALATE TT31831393 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31817348
TT31831389 #2019120540000153 ESCALATE
RE: ESCALATETT31817348
TT31831389 IMPACT: HighLooping
IMPACT: utilization
## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31831395 #2019120540000162 ping from ACH-LSW-EN1-950C
RE: ESCALATE TT31831395 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31832745
WO151205 #2019120540000171 RE:
Bls: ESCALATE TT31832745
[S1] [INTERNAL] [DOWN]IMPACT: Looping ## SpokeSdpBindi
SR# 2-3247025
Thursday, 5 desember 2019 49 TT31832835
WO151401 #2019120640000017 RE: ESCALATE TT31832835 IMPACT: Looping ## SpokeSdpBindi
Bls: [S3] [internal] [LATENCY] SR# 2-3247
TT31831387 RE: ESCALATE TT31831387 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 WO151403
TT31831385 #2019120640000026 Rquest reset service
RE: ESCALATE WO151403
TT31831385 IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31831381 #2019120640000035 Re: ESCALATE
RE: [Eskalasi Alarm] IP ACCESS
TT31831381 ME_BACKHAU
IMPACT: Looping ## SpokeSdpBindi
Thursday, 5 desember 2019 49 TT31831403 #2019120640000044 RE: ESCALATE
[Eskalasi TT31831403
Alarm] IMPACT:
High Utilization Looping ## SpokeSdpBindi
IP ACCESS
Thursday, 5 desember 2019 49 TT31831397
WO151206 #2019120640000053 RE: ESCALATERAN
[WO151206] TT31831397 IMPACT:- Looping
Access Problem Looping Probl
## SpokeSdpBindi
TT31831404 RE: ESCALATE TT31831404 IMPACT: Looping ## SpokeSdpBindi
Friday, 6 desember 2019 49 TT31831411 #2019120640000062 RE:
RE: [WO151409] pengecekan
ESCALATE TT31831411 ME JKT-CYB-EN1-
IMPACT: Looping ## SpokeSdpBindi
Friday, 6 desember 2019 49 TT31831408 #2019120640000071 RE: ESCALATE TT31831408 IMPACT: Looping ## SpokeSdpBindi
Friday, 6 December 2019 49 WO151415 #2019120640000081 RE: [PR1] [BBIP] [WO151415] [INTERMITTEN]
Friday, 6 December 2019 49 WO151414 #2019120640000099 RE: [PR2] [Internal] [RFO] SR# 2-3247776501
Friday, 6 December 2019 49 WO151410 #2019120640000106 RE: [PR2] [Internal] [INTERMITTEN] SR#2-32
Friday, 6 December 2019 49 TT31837846 #2019120640000115 RE: ESCALATE TT31837846 IMPACT: Looping ##
Friday, 6 December 2019 49 TT31839072 #2019120640000124 RE: ESCALATE TT31839072 IMPACT: Looping ##
Friday, 6 December 2019 49 WO151221 #2019120640000133 RE: [S1] [INTERNAL] [DOWN] SR# 2-3246601
Friday, 6 December 2019 49 WO151222 #2019120640000142 RE: [EP][INTERNAL][DOWN][SR#2-324722999248
Friday, 6 December 2019 49 WO151224 #2019120640000151 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3247
Friday, 6 December 2019 49 WO151419 #2019120640000161 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-324
Friday, 6 December 2019 49 WO151629 #2019120640000179 RE: [EP] [INTERNAL] [DOWN] [SR#2-3247895245
Friday, 6 December 2019 49 WO151423 #2019120640000188 RE: [S1] [Internal] [DOWN] [SR#2-324788304
Friday, 6 December 2019 49 #2019120640000197 Reset SDP
Friday, 6 December 2019 49 WO151644 #2019120640000204 RE: [PL2] [WO151644] [INTERNAL] [REDUCE BAN
Friday, 6 December 2019 49 WO149856 #2019120640000213 RE: [PR1] [BBIP] [WO149856] [RFO] SR# 2-3
Friday, 6 December 2019 49 WO151455 #2019120640000222 RE: [S2] [INTERNAL] [DOWN] SR# 2-32480
Friday, 6 December 2019 49 WO151458 #2019120640000231 RE: [S3] [INTERNAL] [IP ROUTING PROBLEM] SR#
Friday, 6 December 2019 49 WO151660 #2019120640000241 RE: WO151660 reset SDP binding
Friday, 6 December 2019 49 WO151461 #2019120640000259 RE: WO151461
Friday, 6 December 2019 49 WO151667 #2019120640000268 RE: [S3] [INTERNAL] [LATENCY] SR#2-32481
Friday, 6 December 2019 49 WO151668 #2019120640000277 Bls: [PL1] [WO151668] [INTERNAL] [DOWN] SR#
Friday, 6 December 2019 49 WO151671 #2019120640000286 Bls: [PR3] [Internal] [DOWN] SR# 2-3246401
Friday, 6 December 2019 49 WO151675 #2019120740000015 Bls: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Saturday, 7 December 2019 49 WO151669 #2019120740000024 Bls: [S3] [INTERNAL] [INTERMITTEN] SR#2-324
Saturday, 7 December 2019 49 WO151466 #2019120740000033 RE: [S1] [INTERNAL] [DOWN] SR# 2-3247025
Saturday, 7 December 2019 49 WO151690 #2019120740000051 [S3] [internal] [IP Access Problem] SR#2-3
Saturday, 7 December 2019 49 WO151693 #2019120740000042 [S3] [internal] [BEST PATH] SR#2-32483013
Saturday, 7 December 2019 49 WO151694 #2019120740000061 [S3] [INTERNAL] [LATENCY] SR# 2-3248162
Saturday, 7 December 2019 49 WO151473 #2019120740000079 [S2] [WO151294] [WAREHOUSE] [DOWN] SR# 2
Saturday, 7 December 2019 49 #2019120740000088 Request reset service | Service Id : 11076 | Exxon
Saturday, 7 December 2019 49 WO151484 #2019120740000097 [S1] [Internal] [DOWN] SR# 2-324828046425
Saturday, 7 December 2019 49 WO151483 #2019120740000104 [ES] [INTERNAL] [DOWN] [SR#2-324815173278]
Saturday, 7 December 2019 49 #2019120740000113 Info Packet Loss Jakarta Palembang
Sunday, 8 December 2019 49 WO151487 #2019120840000013 Bls: [PR3] [internal] [DOWN] SR# 2-32484247
Sunday, 8 December 2019 49 WO151714 #2019120840000022 Bls: [S2] [OPEN] [DOWN] [SR#2-324842478208,
Sunday, 8 December 2019 49 TT31911935 #2019120840000031 [Eskalasi Alarm] High Utilization IP ACCESS
Sunday, 8 December 2019 49 TT31912228 TT #2019120840000041 [Eskalasi Alarm] High Utilization MLG-PE2-SR7 5
Sunday, 8 December 2019 49 #2019120840000059 create graph cacti NIW (8-9 Dec 2019)
Sunday, 8 December 2019 49 #2019120840000068 Add Graph Cacti / Refresh Description / Delete
Sunday, 8 December 2019 49 WO151491 #2019120840000077 [S1] [INTERNAL] [DOWN] SR# 2-324853355
Sunday, 8 December 2019 49 WO151494 #2019120840000086 [ESCALATION][Load Balancing link 5G backup T
Sunday, 8 December 2019 49 WO151719 #2019120840000095 [PL2] [INTERNAL] [INTERMITTEN] SR# 2-324817
Sunday, 8 December 2019 49 WO151724 #2019120840000102 [EP] [INTERNAL] [INTERMITTEN] [SR#2-3248
Sunday, 8 December 2019 49 WO151499 #2019120840000111 [PL1] [INTERNAL] [DOWN] SR#2-324861961123
Sunday, 8 December 2019 49 WO151725 #2019120840000121 [P-ESCALATION][PL2][INTERNAL][Intermitten
Sunday, 8 December 2019 49 WO151726 #2019120840000139 [S1] [INTERNAL] [DOWN] SR# 2-324862653448
Sunday, 8 December 2019 49 WO151734 #2019120840000157 [S-ESCALATION][S3][INTERNAL][INTERMITTEN]
Sunday, 8 December 2019 49 TT31929162 #2019120840000148 [Eskalasi Alarm] High Utilization IP ACCESS
Sunday, 8 December 2019 49 WO151738 #2019120840000166 Re: [S2][WO151738] [OPEN] [Down] SR#2-3248
Sunday, 8 December 2019 49 #2019120840000175 RE: 20191208 08:01_JBRO Routing/VLAN Issue (
Sunday, 8 December 2019 49 WO151741 #2019120840000193 Bls: [P-ESCALATION][PL2][INTERNAL][INTERMI
Sunday, 8 December 2019 49 WO151733 #2019120840000184 Re: [PL2] [INTERNAL] [REDUCED BANDWIDTH]
Sunday, 8 December 2019 49 WO151739 #2019120840000201 Re: [S-ESCALATION][S3][INTERNAL][INTERMI
Monday, 9 December 2019 49 #2019120940000011 RE: WO151497-JKT-CKR-AN1-ESS6 vlan 3840_3
Request Type Request Category Request NoteService Type
Specific Service
ReceivedRequestor
Via KB Segmentation
Escalation
Problem Handling Service Problem SDP Huawei VPN Service L3 VPN I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000149
IP/MPLS Proper Proper
Problem Handling Service Problem ping high lateVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPNI-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPNI-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Huawei VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000158
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Huawei VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000172
IP/MPLS Proper Proper
Non Problem Handling
Domestic Routing Optimization
request creatNon Service
Non Service
L2 Transport4000161 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice
400097
IP/MPLS
400028
Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Non Problem Handling
Traffic Load Share link congest Non Service
Non Service
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem SAP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem Handling Service Problem pengecekan vVPN Service L3 VPN I-NOC
HPSM
FH Backoffice4000114
IP/MPLS Proper Proper
Problem Handling Service Problem LTE Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000105
IP/MPLS Proper Proper
Problem Handling Service Problem high latency VPN Service L3 VPNI-NOC
HPSM
FH Backoffice4000166
IP/MPLS Proper Proper
Non Problem Handling
Service Migration create new vlVPN Service
L2 Multipoint
TO
West & Central400094
Java Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Non Problem Handling
Create/Modify Mac Filter
allow mac-addNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem Handling Service Problem BGP Down NAP Service INIX I-NOC
HPSM
FH Backoffice 400010
IP/MPLS Proper Proper
Non Problem Handling Cacti Update add graph cacNon Service Non ServiceEmail
TO Jabodetabek400065 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIX I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Problem Handling Service Problem Prefix proble VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice4000166
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIA I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper
Problem Handling Service Problem Prefix proble VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice4000166
IP/MPLS Proper Proper
Problem Handling Service Problem IP Access proNAP Service IDIA I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling
Domestic Routing Optimization
Request creatNon Service
Non Service
L2 Transport400019 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper
Problem Handling Service Problem Link Flap NAP Service INPI-NOCHPSM
FH Backoffice 400071
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000172
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Shutdown IntVPN Service L3 VPNWhatsapp L2 Transport4000136 Proper Proper
Problem Handling Service Problem Link INIX dowNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
400010
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPNI-NOC
FH Backoffice4000105
IP/MPLS Proper Proper
Non Problem Handling
Service Migration request add nVPN Service L3 VPN EmailTO Sumatera4000105 Proper Proper
Problem Handling Service Problem BGP Down NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
40001 Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down Non Service Non Service
TO
West & Central400060
Java Proper Proper
Problem Backbone
Handling Congestion (Domestic
Link Link)
congest Non Service
Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper
Non Problem Handling Cacti Update add graph cacNon Service Non Service
Configuration
HPSM Management
400065 Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INPI-NOC HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Non Problem Handling
Create/Modify QoSchange qos VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000171
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIX I-NOC
HPSM
FH Backoffice 400072
IP/MPLS Proper Proper
Problem Handling Service Problem BGP Down NAP Service INIX I-NOC
HPSM
FH Backoffice 400010
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIA I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Non Problem Handling Cacti Update add cacti Non Service
Non Service
I-NOC
FH Backoffice 400065
IP/MPLS Proper Proper
Problem Handling Service Problem flapping VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Non Problem Handling
Create/Modify Mac Filter
add mac filterNAP Service INIX
I-NOC
HPSM
FH Backoffice4000177
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Problem Handling Service Problem intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Pengecekan vs VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400095
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Non Problem Handling
Provide InformationPengecekan SVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000170
IP/MPLS Proper Proper
Problem Backbone
Handling Congestion (Domestic Link)
High util VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Backbone
Handling Congestion (Domestic
HighLink)
util Non Service
Non Service
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem Tidak bisa pi Non Service
Non Service
Configuration
Email Management Proper Proper
Problem Handling Service Problem Reset BGP NAP Service INIX I-NOC
HPSM
FH Backoffice 400010
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Non Problem Handling SDP Creation Create SDP BiVPN ServiceL2 Multipoint
TO
West & Central400028
Java Proper Proper
Problem Backbone
Handling Congestion (Domestic Link)
link congest Non Service
Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
TO Jabodetabek400015 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Pengecekan os VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400045
IP/MPLS Proper Proper
Problem Handling Service Problem Pengecekan os VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400045
IP/MPLS Proper Proper
Problem Handling Service Problem Pengecekan os VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400045
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INPI-NOC HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Tidak bisa sdpVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000163
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400095
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Bandwidth tidVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper
Problem Handling Service Problem OSPF Reset VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400039
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down NAP Service INIX I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Routing tidakNAP Service INIX I-NOC
HPSM
FH Backoffice 400093
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper
Problem Handling Service Problem Reset BGP iniNAP Service INIX I-NOC
HPSM
FH Backoffice 400010
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem OSPF flappingVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIA I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Non Problem Handling
Create/Modify QoSchange qos VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000171
IP/MPLS Proper Proper
Problem Handling Service Problem BGP Down NAP Service INIX I-NOC
HPSM
FH Backoffice 400010
IP/MPLS Proper Proper
Problem Handling Service Problem IP Access ProNAP Service INPI-NOC HPSM
FH Backoffice4000130
IP/MPLS Proper Proper
Non ProblemInternational
Handling Routing Optimization
high latency NAP Service INPI-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling Service Problem high latency NAP Service INIX I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
Problem Handling Service Problem high latency NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
40005
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
Email GSA 400015 ProperImproper
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper
Problem Handling Service Problem link down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000114
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPN Email TO Sumatera40008 Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000172
IP/MPLS Proper Proper
Problem Handling Service Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400060
IP/MPLS Proper Proper
Problem
Backbone
HandlingCongestion (International Link) Non Service
link congest Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper
Problem
Backbone
HandlingCongestion (International Link)
link congest Non Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS Proper Proper
4000155
Non Problem Handling Cacti Update create graph Non Service Non Service
Configuration
Email Management
400065 Proper Proper
Non Problem Handling Cacti Update create graph Non Service Non Service
TO Sumatera400065 Proper Proper
Problem Handling Service Problem SDP Down NAP Service IDIA I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Backbone
Handling Congestion (Domestic Link) traNon Service
loadshare Non Service
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIA I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
400037
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400062
IP/MPLS Proper Proper
ProblemBackbone
Handling Degradation (Domestic Link) VPN Service
SDP down L2 Multipoint
I-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIX I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper
Problem Backbone
Handling Congestion (Domestic Link)
High Util Non Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS Proper Proper
4000155
Problem Handling Service Problem SDP Down NAP Service INPI-NOC HPSM
FH Backoffice 400095
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Looping VPN Service L2 Multipoint
Access Back Oficce
400015 Proper Proper
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400097
IP/MPLS Proper Proper
Problem Handling Service Problem Undo ip routeNAP Service IDIA I-NOC
HPSM
FH Backoffice4000158
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIX I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN ServiceL2 Multipoint
HPSM
Access Back Oficce
400028 Proper Proper
Received Date Response TimeResolution
Escalate
Start
(Menit)
End
Escalation
Escalate
toEscalation
L2 SGPtoL2L2L2
SGP
Transport
PIC
SGPL1 IP Status Note
12/2/2019 9:11 12/2/2019 9:35 24 No No Riya Closed reroute dari LSP ke LDP
12/2/2019 9:47 12/2/2019 9:58 11 No No Riya Closed add prefix 114.0.130.83 JKT-PAG-EN1 pada policy
12/2/2019 12:37 12/2/2019 13:29 52 No No Riya Closed sudah mencoba optimasi via N
12/2/2019 13:02 12/2/2019 14:20 78 No No Riya Closed ping sdp JKT-CGD-AN1>< JKT-S
12/2/2019 13:41 12/2/2019 14:51 70 No No Riya Closed ping vsi di kedua sisi normal,
12/2/2019 15:17 12/2/2019 16:47 90 No No Riya Closed create new jalur path lsp di k
12/2/2019 15:36 12/2/2019 16:09 33 No No Riya Closed create new jalur path lsp di k
12/2/2019 16:07 12/2/2019 17:36 89 No No Riya Closed reset vsi binding di PAD-LBG
12/2/2019 17:29 12/2/2019 17:52 22 No No Riya Closed sap port service di sisi BTM
12/2/2019 18:02 12/2/2019 19:03 61 No No Riya Closed add new config interface GE5/0/7 dan binding ke
12/2/2019 19:18 12/2/2019 19:43 25 No No Dhio Closed create LSP disisi GKBI
12/2/2019 22:24 12/2/2019 22:31 7 No No Dhio Closed reset sdp 3901:285014016 at JKT-SRP-CN1
12/2/2019 22:26 12/2/2019 22:52 26 No No Dhio Closed tuning mertik dari no ke 65000 at MDN-GUB-EN1
12/2/2019 22:51 12/2/2019 22:59 8 No No bagas Closed reset sap 4043 at JKT-TCO-EN1
12/2/2019 22:56 12/2/2019 23:03 7 No No bagas Closed reset sdp
ping ke 2368:285014008
downstram dan 2368:285014015
RTO,pengecekan service di ME
12/2/2019 23:52 12/3/2019 0:19 27 No No Dhio Closed 3 des 2019, pukul 08:12. action : menambahkan m
12/3/2019 0:11 12/3/2019 0:58 47 No No bagas Closed terdapat beberapa vlan yang normal dan beberap
12/3/2019 0:37 12/3/2019 0:53 16 No No Dhio Closed ping antar metro normal
12/3/2019 7:40 12/3/2019 8:14 34 No No Riya Closed Menambahkan sdp peer dari PWT-BTR-PE1-SR7 d
Sudah kami allow mac address pelanggan sesuai r
12/3/2019 9:39 12/3/2019 9:58 19 No No Riya Closed optimasi dengan membuat
Mohon bantuannya lsp
untuk pengecekan di sisi pela
12/3/2019 11:09 12/3/2019 11:44 35 No No Riya Closed
12/3/2019 13:23 12/3/2019 13:29 6 No No Riya Closed reset bgp pelanggan tersebut
12/3/2019 13:36 12/3/2019 14:15 39 No No Bagus Closed Create graph cacti untuk port network di metro te
12/3/2019 14:03 12/3/2019 14:36 33 No No Riya Closed saat ini Metro PLG-LHT-EN1 s
12/3/2019 14:38 12/3/2019 15:11 33 No No Riya Closed Interface di BTM-BSY-AN1
optimasi dengan membuatke jalarah akses down be
Secara konfigurasi di sisi BTM-BTC-CN1 sudah ses
12/3/2019 14:56 12/3/2019 15:15 19 No No Bagus Closed Berdasarkan
Kami cek daripengecekan, saat mengirim prefix k
sisi indosat sudah
12/3/2019 15:03 12/3/2019 15:59 56 No No Riya Closed
12/3/2019 15:46 12/3/2019 16:20 34 No No Riya Closed Hasil pengecekan kami ping k
12/3/2019 17:19 12/3/2019 17:39 20 No No Riya Closed BGP terpantau down dikarenak
12/3/2019 17:12 12/3/2019 18:09 57 No No Riya Closed Hasil pengecekan kami menemu
12/3/2019 17:36 12/3/2019 17:49 13 No No Bagus Closed Hasil pengecekan Ping saat in
12/3/2019 18:18 12/3/2019 18:20 2 No No Bagus Closed reset sdp 2368:285014008 at JKT-SRP-CN1-SR12 s
12/3/2019 18:04 12/3/2019 18:45 41 No No Riya Closed reroute via NTT dengan hasil
12/3/2019 19:17 12/3/2019 20:43 86 No No FernandoClosed create new path
12/3/2019 19:36 12/3/2019 19:51 15 No No Dhio Closed reset sdp dan terpantau up.
12/3/2019 20:22 12/3/2019 20:28 6 No No Dhio Closed create new path
12/3/2019 20:55 12/3/2019 21:49 54 No No Dhio Closed create LSP menghindari segm
Menemukan service 2100501337 dan 206050233
12/3/2019 21:19 12/3/2019 22:29 70 No No FernandoClosed datek disisi Singapore tidak je
12/3/2019 21:34 12/3/2019 22:23 49 No No Dhio Closed
12/3/2019 21:48 12/3/2019 23:05 77 No No Dhio Closed add config upe di kedua sisi service
12/3/2019 22:51 12/3/2019 23:02 11 No No FernandoClosed reset SDP
12/4/2019 1:18 12/4/2019 1:32 14 No No FernandoClosed reset SDP
12/4/2019 7:57 12/4/2019 8:01 4 No No Galih Closed Shutdown Interface VLAN 3940 di VPRN 652866 A
12/4/2019 7:22 12/4/2019 8:07 45 No No Galih Closed sudah reset di sisi kpi-inixr
12/4/2019 9:41 12/4/2019 9:58 17 No No Galih Closed Menambahkan sdp peer dari
12/4/2019 11:35 12/4/2019 12:13 38 No No Bagus Closed hasil pengecekan mac address VLAN 2186 dari sis
12/4/2019 9:47 12/4/2019 12:06 139 No No Galih Closed service L2 tersebut tidak melewati link yang conge
12/4/2019 10:32 12/4/2019 10:37 5 No No Galih Closed reset BGP pelanggan, namun
12/4/2019 13:25 12/4/2019 13:44 19 No No Bagus Closed Merubah path LSP ke to_MDN
12/4/2019 14:12 12/4/2019 16:22 130 No No Galih Closed Optimasi path LSP at MDN-U
12/4/2019 15:49 12/4/2019 17:11 82 No No Galih Closed Optimasi path LSP at MDN-K
12/4/2019 15:07 12/4/2019 16:49 102 No No Galih Closed Terkendala user akses untuk login ke metro sassx.
12/4/2019 15:55 12/4/2019 17:58 123 No No Galih Closed tunning metric disisi TBG <> SNT, metric before 58
12/4/2019 16:14 12/4/2019 18:32 138 No No Bagus Closed add graph at JBI-SSD-P & PWK-JAH-P
12/4/2019 16:37 12/4/2019 18:35 118 No No Galih Closed Optimasi path LSP at MDN-K
12/4/2019 17:03 12/4/2019 17:27 24 No No Galih Closed optimasi via LDP di BLI-TEU-
12/4/2019 17:08 12/4/2019 17:24 16 No No Galih Closed apply qos lv 4 at MKS-SID-CN
12/4/2019 17:12 12/4/2019 17:55 43 No No Galih Closed Hasil pengecekan service L2 t
12/4/2019 20:05 12/4/2019 20:12 7 No No Dhio Closed reset bgp namun no imrpove
12/4/2019 20:03 12/4/2019 20:41 38 No No Dhio Closed reroute menghindari link co
12/4/2019 20:08 12/4/2019 20:56 48 No No Dhio Closed create graph cacti Palu <> Manado
12/4/2019 22:20 12/4/2019 22:44 24 No No jauhar Closed service di metro tidak flap
12/4/2019 19:44 12/4/2019 19:58 14 No No Dhio Closed create mac filter
12/4/2019 20:12 12/4/2019 21:30 78 No No Dhio Closed optimalisasi dengan LSP
12/5/2019 6:17 12/5/2019 6:52 35 No No Dhio Closed tidak dapat di optimasi, karen
12/5/2019 6:35 12/5/2019 6:38 3 No No Dhio Closed reset sdp 5370:285014005 at JKT-KPI-CN1
12/5/2019 8:21 12/5/2019 10:06 105 No No Galih Closed cek terdapat sap down disisi
12/5/2019 10:11 12/5/2019 10:24 13 No No Luthfi Closed Reset SDP Binding
12/5/2019 10:14 12/5/2019 10:30 16 No No Luthfi Closed Reset
Reset SDP
SDP 841:7017
Binding at JKT-CKP-AN1-ESS6.
Reset SDP 14253:285014019 at JKT-PGD-CN2-SR1
12/5/2019 10:29 12/5/2019 10:57 28 No No Galih Closed Insert prefix
Reset SDP HKG-MEGAI-NAPatdiJKT-PGD-CN2-SR12
2013:285014025 prefix-list "prefix
12/5/2019 11:20 12/5/2019 12:27 67 No No Galih Closed merubah
Reset SDPsystem
2087:285014027
load balancingat JKT-PGD-CN2-SR12
12/5/2019 15:58 12/5/2019 16:14 16 No No Luthfi Closed Reset
Reset SDP
SDP 2242:285014040
Binding at JKT-DMC-CN1-SR1
Reset SDP 5342:285014017 at JKT-KPI-CN1-SR12.
12/5/2019 17:50 12/5/2019 18:01 11 No No Luthfi Closed cek sudah
Reset SDP tidak melewati Threshold
5241:285014040 90%
at JKT-DMC-CN1-SR1
12/5/2019 17:02 12/5/2019 17:54 52 No No Galih Closed Meminta datek link yang problem
Reset SDP 5241:285014039 at JKT-DMC-CN1-SR1
12/5/2019 19:47 12/5/2019 20:02 15 No No Bagus Closed Reset SDP
BGP 4293:285014025
neighbor inix at JKT-PGD-CN2-SR12
12/5/2019 20:06 12/5/2019 21:54 108 No No Bagus Closed Reset
hasil pengecekan, saat ini La at SMG-GBL-PE1-SR1
SDP 7253:385112719
Reset SDP 3941:285014041 at JKT-SRP-CN1-SR12
12/5/2019 20:10 12/5/2019 20:18 8 No No Bagus Closed reset
Reset SDP
SDP 2010:285014035
2241:285014027 atatJKT-SRP-CN1-SR12
JKT-TCP-CN1-SR12s
12/5/2019 20:35 12/5/2019 21:02 27 No No Bagus Closed binding
Reset service
SDP SDP disisi PWT-BTR-PE1
5341:285014017 dan PWT-
at JKT-KPI-CN1-SR12
12/5/2019 20:33 12/5/2019 22:06 93 No No Bagus Closed Reset SDP disisi
set metric 5241:285014048
PGD-CN1 ke at JKT-DMC-CN1-SR1
arah PGB-EN1 before
12/5/2019 21:42 12/5/2019 22:06 24 No No Bagus Closed Reset
Reset SDP
SDP 2242:285014039
2368:285014008 at atJKT-SRP-CN1-SR12
JKT-DMC-CN1-SR1
Reset SDP 2242:285014048 at JKT-DMC-CN1-SR1
12/6/2019 6:27 12/6/2019 6:39 12 No No Bagus Closed Reset
Reset SDP
SDP 2368:285014015
2413:285014043 atatJKT-SRP-CN1-SR12
JKT-KBS-CN2-SR12
12/6/2019 6:25 12/6/2019 6:46 21 No No jauhar Closed Reset SDP 4239:285014041 at JKT-SRP-CN1-SR12
12/6/2019 7:49 12/6/2019 8:53 64 No No Dinda Closed ada FCS error pada link kedu
12/6/2019 7:49 12/6/2019 8:53 64 No No Luthfi Closed ada FCS error pada link kedu
12/6/2019 7:49 12/6/2019 8:53 64 No No Luthfi Closed ada FCS error pada link kedu
12/6/2019 8:42 12/6/2019 8:49 6 No No Dinda Closed Reset SDP Binding
12/6/2019 8:58 12/6/2019 9:10 12 No No Luthfi Closed Reset SDP Binding
12/6/2019 9:11 12/6/2019 9:34 22 No No Dinda Closed optimasi dengan membuatkan j
12/6/2019 9:39 12/6/2019 9:49 10 No No Luthfi Closed metro JDL-CORE sudah di swap
12/6/2019 9:53 12/6/2019 10:29 35 No No Dinda Closed cek cpu sempat turun, penge
12/6/2019 10:11 12/6/2019 11:04 53 No No Dinda Closed tidak dapat dioptimasi karen
12/6/2019 11:11 12/6/2019 11:21 10 No No Dinda Closed Ubah lsp ke ldp
12/6/2019 11:02 12/6/2019 11:45 43 No No Dinda Closed tidak dapat dioptimasi dikaren
12/6/2019 14:03 12/6/2019 14:19 16 No No Luthfi Closed Reset SDP Binding
12/6/2019 14:18 12/6/2019 15:05 47 No No Dinda Closed service
terdapattersebut
fcs dan hanya terdap
crc error pada port KBS-CN1 mau
12/6/2019 15:52 12/6/2019 16:38 46 No No Dinda Closed 6 des 2019, pukul 21:32, action : tunning metric d
12/6/2019 16:30 12/6/2019 17:09 39 No No Dinda Closed optimasi dengan membuatkan
12/6/2019 16:33 12/6/2019 18:13 100 No No Dinda Closed prefix IP 103.145.97.0/24 sud
12/6/2019 18:05 12/6/2019 18:12 7 No No Luthfi Closed Reset SDP binding
12/6/2019 18:25 12/6/2019 18:50 25 No No Luthfi Closed Reset SDP binding
Optimasi untuk L2 nya, dari LDP ke LSP. Menghind
12/6/2019 19:31 12/6/2019 20:01 30 No No Bagus Closed Reset BGPL3
Hasil ping neighbor
saat ini inix
terpantau
Terdapat alarm pada port 1/1/2normal.
di KPI-CORE yang
12/6/2019 20:29 12/6/2019 21:52 83 No No Bagus Closed Mohon lakukan pengecekan fisik untuk port / otb
12/6/2019 20:56 12/6/2019 22:36 100 No No Galih Closed Create new LSP to_KPI-CN4 & LSP to_CB2-EN1 dis
12/6/2019 22:18 12/6/2019 0:32 134 No No Bagus Closed
12/7/2019 0:33 12/7/2019 1:07 34 No No Galih Closed apply qos lv5 at MDN-UNI-EN
12/7/2019 2:12 12/7/2019 2:15 3 No No Galih Closed Sudah kami reset namun no im
12/7/2019 11:34 12/7/2019 12:28 54 No No dinda Closed request add RADB dan di adve
12/7/2019 13:02 12/7/2019 14:11 69 No No dinda Closed reroute prefix 93.123.73.0/24
12/7/2019 13:13 12/7/2019 13:23 10 No No dinda Closed change path lsp disisi JBI-M
12/7/2019 14:14 12/7/2019 14:46 32 No No dinda Closed memindahkan far end dari B
12/7/2019 17:35 12/7/2019 17:44 9 No No dinda Closed reset sap dan sdp service 11076 at SBY-KYN-CO
12/7/2019 18:24 12/7/2019 18:41 17 No No bagas Closed create LSP disisi JKT-KPI-CN3
12/7/2019 17:11 12/7/2019 19:02 111 No No bagas Closed tidak bisa admin config pad
12/7/2019 21:08 12/7/2019 21:29 21 No No bagas Closed cek ping vprn dari Jakarta ke Palembang normal
12/8/2019 5:13 12/8/2019 5:21 8 No No Galih Closed optim dengan LDP disisi SGA
12/8/2019 7:24 12/8/2019 7:35 11 No No Bagas Closed optimasi dari LSP menjadi LDP
12/8/2019 10:52 12/8/2019 11:23 31 No No dhio Closed tuning metric before 20 menjadi 40 at MDN-RDB-
12/8/2019 10:59 12/8/2019 11:38 39 No No bagas Closed tuning metric namun memindahkan congest ke SB
12/8/2019 10:54 12/8/2019 11:38 44 No No dhio Closed create graph
12/8/2019 15:12 12/8/2019 15:49 37 No No dhio Closed create graph
12/8/2019 11:46 12/8/2019 12:33 47 No No bagas Closed create path loose untuk back
12/8/2019 12:45 12/8/2019 13:52 67 No No dhio Closed reroute service cellular via
12/8/2019 14:56 12/8/2019 15:23 27 No No dhio Closed optimasi menggunakan LSP PP
12/8/2019 16:36 12/8/2019 17:20 44 No No dhio Closed optimasi dengan LSP PP via D
12/8/2019 16:42 12/8/2019 17:43 61 No No dhio Closed create path via makasar
12/8/2019 17:14 12/8/2019 17:57 43 No No bagas Closed create LSP via makasar PP
12/8/2019 17:30 12/8/2019 18:01 31 No No bagas Closed node MKS-SPN-EN1 unmanage
12/8/2019 19:10 12/8/2019 20:21 71 No No Luthfi Closed buatkan LSP via BJM-KTH-P t
12/8/2019 19:37 12/8/2019 20:00 23 No No Dinda Closed tunning metric disisi LPG-UTG-CN2 menjadi 5 befo
12/8/2019 20:09 12/8/2019 20:22 13 No No Luthfi Closed VSI down dikarenakan sap di
12/8/2019 20:23 12/8/2019 20:35 12 No No Luthfi Closed reset SDP binding
12/8/2019 21:53 12/8/2019 22:09 16 No No Dinda Closed optimasi dengan melewatkan
12/8/2019 21:51 12/8/2019 22:07 16 No No Dinda Closed Undo ip route-static dan und
12/8/2019 22:01 12/8/2019 22:43 42 No No Dinda Closed load share traffic dengan rol
12/9/2019 7:02 12/9/2019 7:54 52 No No Dhio Closed optimasi menggunakan LSP PP via PSR-AN1 >< PS
External CustomerSpecial Note
BANK MUAMALAT KCP BANDAR LAMPUNG
.130.83 JKT-PAG-EN1 pada policy routes di sisi JKT-DDU-AN1
AKSES PRIMA INDONESIA
PT SUMBER ALFARIA TRIJAYA
SAMUDERA SAWIT NABATI
BTPN Indosat UMK JATIROGO
PT. BANK CENTRAL ASIA, TBK
AGROWIRATAMA
PT SUPRA PRIMATAMA NUSANTARA
nterface GE5/0/7 dan binding ke Eth-Trunk 300 di sisi BCP-CN1
CENTRAL PROTEINA PRIMA
285014016 at JKT-SRP-CN1
ri no ke 65000 at MDN-GUB-EN1
at JKT-TCO-EN1
285014008 dan 2368:285014015
am RTO,pengecekan service di MEat JKT-SRP-CN1
normal.
ul 08:12. action : menambahkan mac aging 18000 sesuai request pak jacky namun info FHRAN masih down.
pa vlan yang normal dan beberapa yang looping
dp peer dari PWT-BTR-PE1-SR7 dan PWT-BTR-PE2-SR7 ke arah SDJ-EN1 sesuai VLAN yang di request\.
SURYAWINDU PERTIWI
APLIKANUSA LINTASARTA
TRANSKON JAYA
cti untuk port network di metro teluk jambe.
PT PERTAMINA
BTPN
INDOSAT MEGA MEDIA
BANK MANDIRI
ASTON MANADO
BANK MANDIRI CABANG BATAM KEPRI MALL
PT. BOEHRINGER INGELHEIM
INDOSAT MEGA MEDIA
285014008 at JKT-SRP-CN1-SR12 sesuai request.
INDOSAT MEGA MEDIA
ALITA PRAYAMITRA
BEND. RUTIN PENGADILAN AGAMA PEMATANG SIANTAR
vice 2100501337 dan 2060502337 sap portnya down. Dan disisi far end (PGD-CN1-SR12e) service dalam keadaan admin down.
PT BANK DBS INDONESIA
di kedua sisi service
ace VLAN 3940 di VPRN 652866 ANC-CN1 dan CN2
KAYONG MUARA TEKNOINDO
BANK BPD BALI
n mac address VLAN 2186 dari sisi TEU-EN1 sampai ke GSB-CN2, IP nya dapat di Ping.
but tidak melewati link yang congest di sisi mpls, mohon infonya maksud dari tagging vlan ME kalirejo itu adalah memindahkan service L2 dari ME indral
AKSES PRIMA INDOEskalasi ke Pak Alac
INDOSAT-IT OPS
PT MORA TELEMATIKA INDONESIA
CENTRAL PROTEINA PRIMA
akses untuk login ke metro sassx.
isisi TBG <> SNT, metric before 5822 after 5900, saat ini terpantau balance.
-SSD-P & PWK-JAH-P
MNC KABEL MEDIACOM
JETCOMS NETINDO
BANK BTPN
PT. GRAHAMEDIA INFORMASI
PT. RACKH LINTAS ASIA
SATNETCOM BALIKPAPAN, PT
ti Palu <> Manado
Bank Buana SNG
KAYONG MUARA TEKNOINDO
MNC KABEL MEDIACOM
PRIMACOM INTERBUANA
285014005 at JKT-KPI-CN1
INDOSAT MEGA MEDIA
017 at JKT-CKP-AN1-ESS6.
3:285014019 at JKT-PGD-CN2-SR12.
G-MEGAI-NAP
285014025 atdiJKT-PGD-CN2-SR12.
prefix-list "prefix-from-inp" TCP-CN1
285014027 at PT.JKT-PGD-CN2-SR12.
WAHANA TELEVISI BANTEN
285014040 at JKT-DMC-CN1-SR12.
285014017 at JKT-KPI-CN1-SR12.
melewati
285014040 Threshold 90%
at JKT-DMC-CN1-SR12.
ink yang problem
285014039 at JKT-DMC-CN1-SR12.
285014025 at JKT-PGD-CN2-SR12.
INSTITUT TEKNOLOGI NASIONAL MALANG
385112719 at SMG-GBL-PE1-SR12.
PT UNION ROUTELINK COMMUNICATION
285014041 at JKT-SRP-CN1-SR12.
285014035
285014027 atJKT-SRP-CN1-SR12
at JKT-TCP-CN1-SR12e. sesuai request.
SDP disisi PWT-BTR-PE1
285014017 dan PWT-BTR-PE2 ke arah PWT-DKW-EN1 sesuai request.
at JKT-KPI-CN1-SR12.
285014048
PGD-CN1 ke at JKT-DMC-CN1-SR12.
arah PGB-EN1 before 37, after 47, traffic load share via PGD-AN1.
285014039
285014008 at atJKT-SRP-CN1-SR12
JKT-DMC-CN1-SR12. sesuai request.
285014048 at JKT-DMC-CN1-SR12.
285014015
285014043 at JKT-KBS-CN2-SR12.sesuai request.
at JKT-SRP-CN1-SR12
285014041 at JKT-SRP-CN1-SR12.
PT NTT INDONESIA
PT NTT INDONESIA
PT NTT INDONESIA
AKSES PRIMA INDONESIA
BANK SYARIAH MANDIRI
PINDO DELI PULP & PAPER MILLS
INDOSAT MEGA MEDIA
BCA KCU Tulung Agung
VALE INDONESIA
INDOSAT MEGA MEDIA
GARENA ONLINE PRIVATE LIMITED
PARSAORAN GLOBAL DATA TRANS
PT UNION ROUTELINK COMMUNICATION
CEMERLANG MULTIMEDIA BANDUNG
PT PERTAMINA
LOUIS DREYFUS
VISIONET INTERNASIONAL
MNC KABEL MEDIACOM
INSTITUT TEKNOLOGI NASIONAL MALANG
MITRA LINTAS MULTIMEDIA
MITRA TELEMEDIA MANUNGGAL
PARSAORAN GLOBAL DATA TRANS
KAYONG MUARA TEKNOINDO
p service 11076 at SBY-KYN-COeskalasi improper requetor pak Iman Rohiman Div. Service Excellence & Customer Mgt
PARAGON TECHNOLOGY AND INNOVATION
ALTRI eskasli IP polsec/bu dewi dan pak ariesta untuk privelege user
ri Jakarta ke Palembang normal
PT. AT & T GLOBAL NETWORK
ANDIRA INFOMEDIA
fore 20 menjadi 40 at MDN-RDB-AN1
mun memindahkan congest ke SBY-P1 >< MAD-PE1, dan kami kembalikan seperti semula
BEND. RUTIN PENGADILAN AGAMA PEMATANG SIANTAR
TELEKOMUNIKASI INDONESIA TBK
TELEKOMUNIKASI INDONESIA TBK
BANK MANDIRI
INDOSAT MEGA MEDIA
HUTCHISON 3 INDONESIA
VALE INDONESIA PT
MITRA LINTAS MULTIMEDIA
isisi LPG-UTG-CN2 menjadi 5 before no metric
INDONESIA COMNETS PLUS
HUTCHISON 3 INDONESIA
APLIKANUSA LINTASARTA
MERAH PUTIH TELEMATIKA
unakan LSP PP via PSR-AN1 >< PSR-CN1 >< KBS-CN1 >< KPI-P >< PGD-P
ahkan service L2 dari ME indralaya ke ME Kalirejo?
Date Week WO /Ticket ID OTRS ID Subject
Monday, 25 November 2019 48 WO150152 #2019112540000028 RE: [S2] [INTERNAL] [DOWN] SR#
Monday, 25 November 2019 48 WO150250 #2019112540000019 RE: [S3] [internal] [INTERMITTEN
Monday, 25 November 2019 48 WO150252 #2019112540000037 Re: [PL2] [INTERNAL] [INTERMITTE
Monday, 25 November 2019 48 WO150247 #2019112540000046 RE: [WO150247] [S3] [internal] [
Monday, 25 November 2019 48 WO150283 #2019112540000055 RE: [ES][INTERNAL][LOOKING-RFO
Monday, 25 November 2019 48 WO150181 #2019112540000082 Re: [PL2] [INTERNAL] [Intermitte
Monday, 25 November 2019 48 #2019112540000064 RE: Tdk bisa internetan sdh beberap
Monday, 25 November 2019 48 WO150156 #2019112540000073 Re: [S3] [INTERNAL] [INTERMITT
Monday, 25 November 2019 48 WO150295 #2019112540000091 RE: [EP] [INTERNAL] [INTERMITTEN
Monday, 25 November 2019 48 WO150188 #2019112540000108 RE: [EP] [INTERNAL] [DOWN] [SR#
Monday, 25 November 2019 48 WO150189 #2019112540000117 RE: [EP] [INTERNAL] [HIGH ERROR
Monday, 25 November 2019 48 WO150190 #2019112540000126 RE: [INTERNAL][EP][OPEN][INTERM
Monday, 25 November 2019 48 WO150290 #2019112540000135 RE: [S2] [WO150290] [INTERNAL]
Monday, 25 November 2019 48 WO150191 #2019112540000144 Re: [S1] [OPEN] [DOWN] SR# 2-3
Monday, 25 November 2019 48 WO150194 #2019112540000153 Re: [S-ESCALATION][S3][INTERNA
Monday, 25 November 2019 48 WO150198 #2019112540000162 RE: [PL1] [INTERNAL] [DOWN] SR#
Monday, 25 November 2019 48 WO150199 #2019112540000171 Bls: [PL2] [INTERNAL] [INTERMI
Tuesday, 26 November 2019 48 WO150164 #2019112640000017 RE: [EP] [INTERNAL] [DOWN] [SR
Tuesday, 26 November 2019 48 WO150206 #2019112640000035 RE: [PL1] [INTERNAL] [DOWN] SR
Tuesday, 26 November 2019 48 WO150207 #2019112640000026 RE: [EP] [INTERNAL] [DOWN] [SR
Tuesday, 26 November 2019 48 #2019112640000044 RE: Rereoute traffic Poasia via Tel
Tuesday, 26 November 2019 48 WO150330 #2019112640000053 RE: [WO150330] [S3] [internal]
Tuesday, 26 November 2019 48 TT31539807 #2019112640000062 [Eskalasi Alarm] High Utilizatio
Tuesday, 26 November 2019 48 #2019112640000071 add cacti CN
Tuesday, 26 November 2019 48 WO150454 #2019112640000081 RE: [S3] [internal] [BEST PATH]
Tuesday, 26 November 2019 48 WO150461 #2019112640000099 RE: [S3] [WO150461] [INTERNAL]
Tuesday, 26 November 2019 48 WO150362 #2019112640000115 RE: [S3] [WO150362] [INTERNAL]
Tuesday, 26 November 2019 48 WO150467 #2019112640000106 RE: [S3] [internal] [FLAPPING] S
Tuesday, 26 November 2019 48 #2019112740000015 Re: Mohon bantuan untuk menamba
Tuesday, 26 November 2019 48 WO150463 #2019112740000024 RE: [EP][INTERNAL][OPEN][SR#2-3
Wednesday, 27 November 201 48 WO150471 #2019112740000033 RE: [S3] [INTERNAL] [FLAPPING] S
Wednesday, 27 November 201 48 WO150350 #2019112740000042 Re: [S3] [internal] [INTERMITTE
Wednesday, 27 November 201 48 WO150483 #2019112740000061 Re: [S1] [INTERNAL] [DOWN] SR# 2
Wednesday, 27 November 201 48 #2019112740000079 RE: Availability issue site MENAN
Wednesday, 27 November 201 48 WO150500 #2019112740000088 Re: [PL1] [INTERNAL] [DOWN] SR
Wednesday, 27 November 201 48 WO150515 #2019112740000097 Re: [EP] [INTERNAL] [SERVICE R
Wednesday, 27 November 201 48 WO150404 #2019112740000104 Re: [S3] [internal] [WEB ACCESS
Wednesday, 27 November 201 48 WO150521 #2019112740000113 Re: [WO150521] [S3] [INTERNAL]
Wednesday, 27 November 201 48 #2019112840000013 [Request] Input Port Link at BTM-S
Wednesday, 27 November 201 48 WO150525 #2019112840000022 RE: [S3] [internal] [ERROR] SR#
Thursday, 28 November 2019 48 #2019112840000031 Migrasi dan Integrasi ME GWK - Bal
Thursday, 28 November 2019 48 WO150536 #2019112840000041 RE: [S1] [INTERNAL] [DOWN] SR#2
Thursday, 28 November 2019 48 #2019112840000059 [WARNING: UNSCANNABLE EXTRACTION
Thursday, 28 November 2019 48 WO150422 #2019112840000068 RE: [S3] [internal] [ADVERTISE
Thursday, 28 November 2019 48 WO150216 #2019112840000086 Re: [WO150216] [S3] [INTERNAL]
Thursday, 28 November 2019 48 WO150423 #2019112840000077 RE: [EP] [WO150423][INTERNAL][
Thursday, 28 November 2019 48 WO150558 #2019112840000095 RE: [S3] [WO150558] [INTERNAL]
Thursday, 28 November 2019 48 WO150628 #2019112840000102 RE: [PL2] [INTERNAL] [INTERMITT
Thursday, 28 November 2019 48 WO150519 #2019112840000111 Re: [PL2] [INTERNAL] [IP ROUTING
Thursday, 28 November 2019 48 WO150636 #2019112840000121 RE: [S3] [INTERNAL] [INTERMITTE
Thursday, 28 November 2019 48 WO150571 #2019112840000139 RE: [PR3] [internal] [PACKET LOS
Thursday, 28 November 2019 48 WO150572 #2019112840000148 RE: [PL2] [WO150572] [INTERNAL]
Thursday, 28 November 2019 48 WO150573 #2019112840000157 RE: [INTERNAL][EP] [OPEN] [DOW
Thursday, 28 November 2019 48 WO150646 #2019112840000166 RE: [S3] [INTERNAL] [INTERMITTEN]
Thursday, 28 November 2019 48 WO150582 #2019112840000175 RE: [S3] [INTERNAL] [LATENCY] S
Thursday, 28 November 2019 48 WO150584 #2019112840000184 RE: [PL1] [WO150584] [INTERNAL
Thursday, 28 November 2019 48 WO150591 #2019112840000193 RE: [S3] [INTERNAL] [INTERMITTEN
Thursday, 28 November 2019 48 WO150592 #2019112840000201 RE: [S1] [WO150592] [INTERNAL
Thursday, 28 November 2019 48 #2019112940000011 Link TGL-KDW-AN1-SRA8 to TGL-PK
Thursday, 28 November 2019 48 WO150596 #2019112940000021 Re: [S3] [INTERNAL] [INTERMITTE
Thursday, 28 November 2019 48 WO150601 #2019112940000039 Re: [S3] [INTERNAL] [HIGH LATE
Thursday, 28 November 2019 48 WO150593 #2019112940000048 Re: [EP] [INTERNAL] [DOWN] [SR
Thursday, 28 November 2019 48 #2019112940000057 Optimasi PDS-SBD
Thursday, 28 November 2019 48 #2019112940000066 Looping at BCP-CN2
Thursday, 28 November 2019 48 #2019112940000075 Need Help UNSUTARA
Friday, 29 November 2019 48 #2019112940000084 Pengecekan VLAN Under Lais_Bkl
Friday, 29 November 2019 48 WO150694 #2019112940000093 [S2] [WO150694] [INTERNAL] [DOW
Friday, 29 November 2019 48 WO150615 #2019112940000101 [S3] [INTERNAL] [WEB ACCESS PROB
Friday, 29 November 2019 48 WO150619 #2019112940000119 [WO150619] [S3] [INTERNAL] [RE
Friday, 29 November 2019 48 WO150696 #2019112940000128 [S1] [INTERNAL] [DOWN] SR#2-323
Friday, 29 November 2019 48 WO150697 #2019112940000137 [PR2] [internal] [FLAPPING] SR#2
Friday, 29 November 2019 48 WO150701 #2019112940000146 [EP][INTERNAL][DOWN][SR#2-323
Friday, 29 November 2019 48 WO150702 #2019112940000155 [S1] [INTERNAL] [Down] SR#2-3
Friday, 29 November 2019 48 WO150703 #2019112940000164 [WO150703] [S3] [INTERNAL] [INTER
Friday, 29 November 2019 48 WO150710 #2019112940000173 [S2] [INTERNAL] [DOWN] SR# 2-32
Friday, 29 November 2019 48 WO150830 #2019112940000182 [S3] [WO150830]NTERNAL] [INTER
Friday, 29 November 2019 48 WO150828 #2019112940000191 [EP][INTERNAL][INTERMITTEN] SR
Friday, 29 November 2019 48 WO150709 #2019112940000208 [EP] [INTERNAL] [INTERMITTENT]
Friday, 29 November 2019 48 WO150835 #2019112940000217 [S1] [INTERNAL] [DOWN] SR# 2-3
Friday, 29 November 2019 48 WO150720 #2019112940000226 [S1] [INTERNAL] [DOWN] SR# 2-321
Friday, 29 November 2019 48 WO150836 #2019112940000235 [WO150836] [S3] [INTERNAL] [INTE
Friday, 29 November 2019 48 WO150724 #2019112940000244 [S3] [WO150724] TERNAL] [INTERM
Friday, 29 November 2019 48 WO150849 #2019112940000253 [PL2] [Chronic] [High Latency]
Friday, 29 November 2019 48 WO150855 #2019112940000262 [PR3] [internal] [Packet Drops]
Friday, 29 November 2019 48 TT31628976 #2019112940000271 ESCALATE TT31628976 IMPACT: Loop
Friday, 29 November 2019 48 WO150853 #2019112940000299 [EP] [INTERNAL] [SR#2-32359697
Friday, 29 November 2019 48 WO150739 #2019112940000281 Re: [S3] [WO150739] [INTERNAL]
Friday, 29 November 2019 48 WO150741 #2019112940000306 RE: [S3] [WO150741] [INTERNAL]
Friday, 29 November 2019 48 #2019112940000315 Looping VLAN 44
Friday, 29 November 2019 48 WO150599 #2019112940000324 RE: [cs] [S2] [INTERNAL] [DOWN
Saturday, 30 November 2019 48 #2019113040000018 RE: aktivasi/upgrade link backup 10G
Saturday, 30 November 2019 48 WO150476 #2019113040000027 [S3] [INTERNAL] [INTERMITTEN] S
Saturday, 30 November 2019 48 WO150600 #2019113040000036 [S3] [INTERNAL] [INTERMITTEN] S
Saturday, 30 November 2019 48 WO150878 #2019113040000045 [S3] [INTERNAL] [INTERMITTEN]
Saturday, 30 November 2019 48 #2019113040000054 Optimasi Samarinda - Balikpapan
Saturday, 30 November 2019 48 #2019113040000063 [Request] VLAN Batam CN1 - CN2
Saturday, 30 November 2019 48 WO150754 #2019113040000072 [S3] [INTERNAL] [LATENCY] SR# 2
Saturday, 30 November 2019 48 WO150755 #2019113040000081 [EP] [INTERNAL] [SR#2-32359697
Saturday, 30 November 2019 48 WO150761 #2019113040000091 [WO150761] pengecekan ME JKT-T
Saturday, 30 November 2019 48 WO150762 #2019113040000116 [WO150762] pengecekan ME JKT-J
Saturday, 30 November 2019 48 #2019113040000107 Request reset service di PGD-CN1
Saturday, 30 November 2019 48 WO150767 #2019113040000125 Re: [EP] [INTERNAL] [DOWN] [SR
Saturday, 30 November 2019 48 WO150890 #2019120140000017 Bls: [S3] [INTERNAL] [IP ACCESS P
Sunday, 1 December 2019 48 WO150891 #2019120140000026 Re: [S2] [INTERNAL] [DOWN] SR
Sunday, 1 December 2019 48 WO150894 #2019120140000035 Re: WO150894 - Pengecekan VLAN
Sunday, 1 December 2019 48 WO150902 #2019120140000053 Re: [EP][INTERNAL][LOOKING RFO
Sunday, 1 December 2019 48 WO150900 #2019120140000044 Re: [S1] [INTERNAL] [DOWN] SR#
Sunday, 1 December 2019 48 WO150904 #2019120140000062 Re: [S3] [INTERNAL] [INTERMITT
Sunday, 1 December 2019 48 #2019120140000071 RE: Reset Service
Sunday, 1 December 2019 48 WO150907 #2019120140000081 Re: [S3] [INTERNAL] [INTERMITT
Sunday, 1 December 2019 48 #2019120140000099 Move Service vlan 275 BMK (to SAY
Sunday, 1 December 2019 48 #2019120140000106 Re: L2Suport 03DPK219 3G2IP_PU
Sunday, 1 December 2019 48 WO150912 #2019120240000042 Re: [PL1] [INTERNAL] [DOWN] SR#2
Sunday, 1 December 2019 48 WO150913 #2019120240000051 Re: [PL1] [INTERNAL] [DOWN] SR#
Sunday, 1 December 2019 48 WO150920 #2019120240000061 Re: [S2] [INTERNAL] [DOWN] SR#
Sunday, 1 December 2019 48 WO150783 #2019120240000079 Re: [S1] [INTERNAL] [DOWN] SR#
Sunday, 1 December 2019 48 WO150929 #2019120240000033 Reset SDP DOwn JKT-SRP-CN1-SR1
Sunday, 1 December 2019 48 WO150782 #2019120240000024 [S1] [INTERNAL] [DOWN] SR# 2-32
Sunday, 1 December 2019 48 WO150925 #2019120240000015 [S1] [INTERNAL] [DOWN] SR#2-32
Sunday, 1 December 2019 48 WO150927 #2019120240000088 [S3] [INTERNAL] [INTERMITTEN] S
Sunday, 1 December 2019 48 WO150780 #2019120240000097 [PR-ESCALATION] [PR3] [BBIP] [
Sunday, 1 December 2019 48 WO150933 #2019120240000104 [EP][INTERNAL][INTERMITTEN][SR
Sunday, 1 December 2019 48 WO150789 #2019120240000113 [S3] [INTERNAL] [REDUCED BAND
Sunday, 1 December 2019 48 WO150930 #2019120240000122 [S1] [WO150930] [INTERNAL] [DO
Monday, 2 desember 2019 48 WO150797 #2019120240000131 [WO150797] Request reset service
Monday, 2 desember 2019 48 WO150911 #2019120240000141 [PL1] [INTERNAL] [DOWN] SR# 2-3
Monday, 2 desember 2019 48 WO150938 #2019120240000159 [WO150938] pengecekan ME JKT-C
Monday, 2 desember 2019 48 #2019120240000168 Need Help Create Service ME Geja
Monday, 2 desember 2019 48 WO150937 #2019120240000177 [WO150937] RAN Access Problem - L
Monday, 2 desember 2019 48 WO150939 #2019120240000186 TT0000031677341-001 02SRG007_K
Request Type Request Category Request NoteService Type Specific Service
ReceivedRequestor
Via KB Segmentation
Escalation
Problem Handling Service Problem SDP Down NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Provide Information Link reset VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem Handling Service Problem Intermittent NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 MultipointEmail
Access Back Oficce
400060 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Link down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000177
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem SDP Down NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem SDP huawei dVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
4000172
Problem Handling Service Problem Link Congest VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Network Change Impact request penam VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem Handling Service Problem SDP huawei dVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
4000172
Problem Handling Network Change Impact request penaVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem Handling
Backbone Congestion (DomesticLinkLink)
Congest Non Service
Non ServiceEmail
TO Kalisumapa
400020 400037 Proper Proper
Problem Handling Service Problem BGP Idle NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Backbone Congestion (DomesticLinkLink)
Congest Non Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling Cacti Update add graph Non Service Non ServiceEmail
TO Kalisumapa 400065 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling PTR Record Registrationadd ptr NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Cacti Update request add pNon ServiceNon ServiceEmail
TO Jabodetabek 400065 Proper Proper
Problem Handling Service Problem tidak detect VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling Service Problem link INIX terk NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem Handling Service Problem Reset BGP neiNAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem Handling Service Problem Reset BGP neiNAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem Handling Service Problem Reset SDP binVPN Service L2 Multipoint
TOEmail
East Java & Bali400015
Nusra Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling Service Problem Advertise IP VPN Service L3 VPN I-NOC
HPSM
FH Backoffice4000148
IP/MPLS Proper Proper
Problem Handling Service Problem Pengecekan wNAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling Service Problem Advertise IP VPN Service L3 VPN I-NOC
HPSM
FH Backoffice4000148
IP/MPLS Proper Proper
Non Problem Handling Cacti Update Add graph Non Service Non ServiceEmailTO Sumatera400065 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Service Migration Migrasi servicVPN ServiceL2 Multipoint
TOEmail
East Java & Bali400095
Nusra Proper Proper
Problem Handling Service Problem SDP Down NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Non Problem Handling Cacti Update Create cacti Non ServiceNon Service
I-NOC
Email
FH Backoffice IP/MPLS
400065 Proper Proper
Problem Handling Service Problem Optimasi IP TNAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling Service Problem Upgrade QOSVPN l Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 4000171 Proper Proper
IP/MPLS
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling Service Problem Ping google inNAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling Service Problem Optimasi IP TuNAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling Service Problem Ping google inNAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem SDP Reset VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem Ping google inNAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling Service Problem Inix intermitt NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling Service Problem Tidak detect VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Change path lNAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem SDP Down NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Others OSPF FlappingNon ServiceNon Service
I-NOC
Email
FH Backoffice IP/MPLS
400075 Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling SDP Creation Binding SDP VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Backbone Congestion (Domestic
LinkLink)
Congest Non Service
Non Service
I-NOC
Email
FH Backoffice IP/MPLS
400020 Proper Proper
Problem Handling Service Problem Looping VPN Service
L2 Multipoint
I-NOC
Whatsapp
FH Backoffice IP/MPLS
400015 ProperImproper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
TO
Email
West & Central400060
Java Proper Proper
Problem Handling Service Problem IP access pro VPN Service L3 VPN Email TO Sumatera4000114 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem web acces pr NAP Service INPI-NOC HPSM
FH Backoffice IP/MPLS
400093 Proper Proper
Problem Handling Service Problem reduce BandwVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem BGP Down NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem Handling Service Problem tidak bisa pi VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Network Change Impact link down VPN Service L3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400087 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem high latency NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
400020
Problem Handling Service Problem Intermittent VPN Service L3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling Service Problem Intermittent NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
400020
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem high latency VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem sap Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling Service Problem Migrasi servicVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem Handling Service Problem Set QOS levelVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000171
IP/MPLS Proper Proper
Problem Handling Service Problem Pindah path lNAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling Service Problem Reset SAP VPN Service L2 Multipoint
HPSM
Access Back Oficce
400015 Proper Proper
Problem Handling Service Problem Optimasi PathVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Cacti Update Create cacti Non ServiceNon ServiceEmail
TO Kalisumapa 400065 Proper Proper
Problem Handling High CPU Usage Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000124
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Service Migration Migrasi servicNAP Service INIXI-NOC HPSM
FH Backoffice4000161
IP/MPLS Proper Proper
Non Problem Handling Traffic Load Share link congest Non ServiceNon Service
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper
4000155
Non Problem Handling SDP Creation create peer VPN ServiceL2 Multipoint
Email
TO Sumatera400073 Proper Proper
Problem Handling Service Problem high latency NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling Service Migration migrasi servi VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000147
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Create SDP VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem Optimasi IP t NAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem Handling Service Problem Reset BGP neiNAP Service INIXI-NOC HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem Handling Service Problem Link Flap NAP Service IDIAI-NOCHPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
TOHPSM
East Java & Bali400028
Nusra Proper Proper
Problem Handling Service Problem Intermittent NAP Service IDIA TOHPSMEast Java & Bali400062
Nusra Proper Proper
Problem Handling Service Problem Metro tidak leVPN Service
L2 Multipoint
Email
TO Sumatera400095 Proper Proper
Problem Handling Service Problem Metro tidak leVPN Service
L2 Multipoint
Email
TO Jabodetabek 400039 Proper Proper
Problem Handling Service Problem SDP huwaei dVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper
400072
Problem Handling Service Problem SDP huwaei dVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper
400072
Problem Handling Service Problem SDP huwaei dVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice4000172
IP/MPLS Proper Proper
Problem Handling Service Problem SDP huwaei dVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice4000172
IP/MPLS Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem SDP Down NAP Service IDIAI-NOC HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper
Problem Handling Service Problem VSI Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS Proper Proper
4000172
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem high latency VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice4000149
IP/MPLS Proper Proper
Non Problem Handling SDP Creation Binding SDP VPN ServiceL2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Received Date Response Time Resolution
Escalate
Start(Menit)
End
Escalation
Escalate
toEscalation
L2 SGPtoL2L2L2
SGP
Transport
PIC
SGPL1 IP Status Note
11/25/2019 9:02 11/25/2019 9:20 0:18 18 No No Bagus Closed optimasi
optimasi dengan BGP
dengan Tunnel
membuat lspdibaru di kedua sisi
11/25/2019 8:42 11/25/2019 9:11 0:29 29 No No Riya Closed JKT-KBS-AN2-ESS12 sdp 3119 (to_SMD-LJN-EN1)
11/25/2019 9:10 11/25/2019 10:21 1:11 71 No No Riya Closed optimasi service pelanggan
Interface dari JKT-KPI-CORE ke arah jkt-kpi-dist4
11/25/2019 9:24 11/25/2019 10:24 1:00 60 No No Bagus Closed Optimasi SDP tersebut,
Di sisi jkt-kpi-dist4 kami deng
tidak menemukan interf
11/25/2019 12:10 11/25/2019 12:36 0:26 26 No No Riya Closed
11/25/2019 14:01 11/25/2019 15:28 1:27 87 No No Riya Closed kami optimasi dengan membuat
11/25/2019 14:10 11/25/2019 14:46 0:35 35 No No Bagus Closed Berdasarkan
Hasil hasil SDP
pengecekan pengecekan
dan LSP kami, SDP down d
nya normal.
11/25/2019 14:17 11/25/2019 15:02 0:45 45 No No Riya Closed Namun kurang info service yang terbinding di SD
11/25/2019 14:58 11/25/2019 15:36 0:38 38 No No Riya Closed kami service tersebut tidak d
11/25/2019 15:09 11/25/2019 15:57 0:48 48 No No Riya Closed optimasi dengan membuat jalur
11/25/2019 15:59 11/25/2019 16:14 0:15 15 No No Riya Closed menyamakan settingan mac fil
11/25/2019 16:08 11/25/2019 16:57 0:49 49 No No Riya Closed optimasi dengan membuat jalur
11/25/2019 16:29 11/25/2019 17:07 0:38 38 No No Riya Closed optimasi dengan mengubah jalu
11/25/2019 16:55 11/25/2019 17:58 1:03 63 No No Riya Closed Terdapat link yang congest d
11/25/2019 17:42 11/25/2019 18:11 0:29 29 No No Riya Closed optimasi dengan membuat jalur
11/25/2019 19:54 11/25/2019 20:07 0:12 12 No No Dhio Closed create lsp di sisi PLK-SPT-EN1
11/25/2019 20:21 11/25/2019 21:09 0:48 48 No No Dhio Closed create lsp
11/26/2019 0:28 11/26/2019 0:46 0:18 18 No No Dhio Closed pengecekan normal menemuka
11/26/2019 1:04 11/26/2019 1:22 0:18 18 No No Dhio Closed create LSP disisi Prabumulih
11/26/2019 1:35 11/26/2019 1:37 0:02 2 No No Dhio Closed pengecekan normal mac-address terdetect pada
di sisi Layer 2 (PBR-KDS-EN1), Mac Address nya s
11/26/2019 1:32 11/26/2019 1:48 0:16 16 No No Dhio Closed tuning metric disisi KIM-CN2 before 400 after 55
11/26/2019 9:36 11/26/2019 11:00 1:24 84 No No Bagus Closed tunning metric, disisi ANC-CN2 (Before 20, After
11/26/2019 11:46 11/26/2019 12:48 1:02 62 No No Galih Closed
optimasi via NTT yang lebih baik.
11/26/2019 14:59 11/26/2019 15:53 0:54 54 No No Bagus Closed add cacti di PAL-CN2, interface g4/0/1 dan MDO
11/26/2019 18:43 11/26/2019 19:08 0:25 25 No No Galih Closed eskalasi ke pak alac dan bu tities terkait add dom
11/26/2019 19:02 11/26/2019 19:27 0:25 25 No Yes Riya Closed
11/26/2019 21:17 11/26/2019 22:23 1:06 66 No No Riya Closed create jalur lsp pulang -perg
11/26/2019 21:03 11/26/2019 21:58 0:55 55 No No Riya Closed menyamakan jalur lsp pulang
11/26/2019 23:13 11/26/2019 23:49 0:35 35 No No Riya Closed add port 1/5/3 ME JKT-JTK-EN1-SAR8 di cacti
11/26/2019 23:15 11/27/2019 0:54 1:39 99 No No Riya Closed lepas auto-learn-mac-protect d
11/27/2019 2:26 11/27/2019 3:06 0:40 40 No No Riya Closed add new mac filter
11/27/2019 9:00 11/27/2019 9:11 0:11 11 No No Luthfi Closed Reset BGP neighbor OK
11/27/2019 9:43 11/27/2019 10:16 0:33 33 No No Luthfi Closed reset BGP dengan lepas pasang
11/27/2019 10:35 11/27/2019 11:29 0:54 54 No No Luthfi Closed Reset SDP Binding sesuai request
11/27/2019 13:15 11/27/2019 13:32 0:17 17 No No Galih Closed optimasi dari LSP ke LDP di s
11/27/2019 17:04 11/27/2019 17:26 0:22 22 No No Galih Closed Advertise IP 10.62.184.11 &
11/27/2019 17:26 11/27/2019 17:59 0:33 33 No No Luthfi Closed Pengecekan trace dan routin
11/27/2019 19:41 11/27/2019 20:05 0:24 24 No No Dhio Closed Hasil pengecekan, IP sudah di
11/27/2019 21:28 11/27/2019 22:28 1:00 60 No No Bagus Closed Create Cacti at BTM-SAY-EN1-950C sesuai reque
11/27/2019 23:26 11/28/2019 0:04 0:38 38 No No Dhio Closed Create LSP PP menghindari s
11/28/2019 7:38 11/28/2019 8:23 0:45 45 No No Dinda Closed Migrasi service 7337 dari BL
11/28/2019 9:04 11/28/2019 9:08 0:04 4 No No Dinda Closed menambahkan ldp pada sdp
11/28/2019 9:38 11/28/2019 9:52 0:14 14 No No Luthfi Closed Create cacti BDG-CPC-EN1 dan BDG-PMJ-AN1 se
11/28/2019 11:13 11/28/2019 11:56 0:43 43 No No Dinda Closed Hasil pengecekan, IP via direct
11/28/2019 11:19 11/28/2019 12:18 0:59 59 No No Luthfi Closed Upgrade QOS level 5
11/28/2019 11:47 11/28/2019 12:01 0:14 14 No No Dinda Closed No action, cek SDP terpantau
11/28/2019 12:02 11/28/2019 12:44 0:42 42 No No Dinda Closed Hasil pengecekan saat ini pa
11/28/2019 12:13 11/28/2019 13:11 0:58 58 No No Dinda Closed ping ke arah google tanpa so
11/28/2019 13:21 11/28/2019 14:07 0:46 46 No No Luthfi Closed Best path via RETN
11/28/2019 14:58 11/28/2019 16:37 1:39 99 No No Dinda Closed Cek jalur ke google tidak ted
11/28/2019 14:56 11/28/2019 15:51 0:55 55 No No Dinda Closed Hasil pengecekan SDP ping n
11/28/2019 15:37 11/28/2019 15:43 0:06 6 No No Dinda Closed Optimasi dengan path baru
11/28/2019 15:48 11/28/2019 16:33 0:45 45 No No Luthfi Closed SDP Reset karena link KPI1-A
11/28/2019 17:36 11/28/2019 18:02 0:26 26 No No Dinda Closed ping ke arah google tanpa so
11/28/2019 17:56 11/28/2019 18:09 0:13 13 No No Luthfi Closed No action, cek ping inix norm
11/28/2019 18:52 11/28/2019 19:00 0:08 8 No No Luthfi Closed Mac sdp kembali detect sete
11/28/2019 19:22 11/28/2019 19:37 0:15 15 No No Bagus Closed Change LSP path OK
11/28/2019 19:30 11/28/2019 20:00 0:30 30 No No Bagus Closed Optimasi
merubah LSP
qos ke LDP4 di
level di sisi K CSC nya kedua sis
service
11/28/2019 19:14 11/28/2019 20:43 1:29 89 No No Galih Closed Before qos 8001 (be), after qos 555 (h2).
11/28/2019 21:28 11/28/2019 22:58 1:30 90 No No Bagus Closed Dari pengecekan kami, saat in
11/28/2019 22:10 11/28/2019 22:29 0:19 19 No No Galih Closed Change path LSP ke to_PBR-
11/28/2019 23:06 11/28/2019 23:33 0:27 27 No No Bagus Closed Binding SDP 3830 pada service
11/28/2019 20:39 11/28/2019 22:15 1:36 96 No No Galih Closed load share ke MDN-KBJ-EN1-950C dengan set m
11/28/2019 22:19 11/28/2019 22:39 0:20 20 No No Galih Closed Reset sub interface eth3 under bcp-cn2 yang ter
11/28/2019 22:52 11/29/2019 0:20 1:28 88 No No Galih Closed SDP tersebut down dikarenakan LDP Filter, saat
11/29/2019 6:28 11/29/2019 7:21 0:53 53 No No Dinda Closed terdapat peer yang down sehingga tidak detect
11/29/2019 8:39 11/29/2019 9:23 0:44 44 No No Dinda Closed create new path via KTH at
11/29/2019 8:12 11/29/2019 9:55 1:43 103 No No bagas Closed Jalur PP Asymetris, karena pr
11/29/2019 9:45 11/29/2019 10:27 0:42 42 No No Dinda Closed create LSP di kedua sisi deng
11/29/2019 9:31 11/29/2019 10:45 1:14 74 No No bagas Closed memperbaiki dan lepas pasan
11/29/2019 9:52 11/29/2019 10:51 0:59 59 No No Dinda Closed create new LSP at CSF-AN1
11/29/2019 11:00 11/29/2019 11:38 0:38 38 No No bagas Closed add advertise-community pad
11/29/2019 11:08 11/29/2019 11:56 0:48 48 No No Dinda Closed tidak dapat di optimasi karen
11/29/2019 11:21 11/29/2019 12:21 1:00 60 No No Dinda Closed create LSP at NGR-CORE
11/29/2019 13:44 11/29/2019 15:26 1:42 102 No No Dinda Closed create path menghindari co
11/29/2019 13:50 11/29/2019 15:03 1:13 73 No No bagas Closed create path via BTM-MDN link
11/29/2019 13:48 11/29/2019 16:38 2:50 170 No No Dinda Closed tuning metrik MDN-SNT ><
11/29/2019 13:36 11/29/2019 15:21 1:45 105 No No bagas Closed change path
11/29/2019 14:41 11/29/2019 15:40 0:59 59 No No bagas Closed create LSP menghindari con
11/29/2019 15:50 11/29/2019 16:49 0:59 59 No No bagas Closed Metro Muara teweh sudah co
11/29/2019 16:04 11/29/2019 16:42 0:38 38 No No Dinda Closed tuning metrik MDN-SNT ><
11/29/2019 15:09 11/29/2019 15:52 0:43 43 No No bagas Closed pindah path lebih stabil
11/29/2019 17:08 11/29/2019 17:56 0:48 48 No No bagas Closed create LSP
11/29/2019 18:15 11/29/2019 18:37 0:22 22 No No Dinda Closed create lsp di sisi KLD-AN1 dan
11/29/2019 17:28 11/29/2019 18:16 0:48 48 No No Dinda Closed reset sap krn looping
11/29/2019 20:06 11/29/2019 21:40 1:34 94 No No Galih Closed Migrasi service vlan 1646 &
11/29/2019 20:50 11/29/2019 21:09 0:19 19 No No Luthfi Closed Set QOS level 5 di sisi MDN-
11/29/2019 22:04 11/29/2019 22:13 0:09 9 No No Luthfi Closed pindahkan path LSP, sesuai r
11/29/2019 22:23 11/29/2019 22:32 0:09 9 No No Galih Closed Reset vlan 44 JPG-AN2
11/29/2019 22:44 11/29/2019 23:25 0:41 41 No No Galih Closed samakan jalur path PP
11/30/2019 5:37 11/30/2019 6:13 0:36 36 No No Luthfi Closed Cacti sudah tercreate
11/30/2019 8:04 11/30/2019 9:15 1:11 71 No No bagas Closed ME DMA-AN1 >< DMA-EN1 prop
11/30/2019 9:06 11/30/2019 10:01 0:55 55 No No bagas Closed create new path via JKT ><
11/30/2019 10:21 11/30/2019 10:31 0:10 10 No No bagas Closed move service from interface 7/0/18.100 to 7/0/4
11/30/2019 13:02 11/30/2019 13:55 0:53 53 No No bagas Closed tuning metrik 1000 to 520 at BPP-MTH-CN1 eth
11/30/2019 14:02 11/30/2019 14:25 0:23 23 No No bagas Closed add peer at BTM-CN1 & CN2
11/30/2019 14:21 11/30/2019 15:03 0:42 42 No No bagas Closed reroute via rent latency lebih
11/30/2019 14:20 11/30/2019 14:52 0:32 32 No No bagas Closed migrasi service management
11/30/2019 16:54 11/30/2019 17:02 0:08 8 No No bagas Closed reset SDP 4192:285014013 at JKT-PGD-CN1
11/30/2019 16:55 11/30/2019 17:02 0:07 7 No No bagas Closed reset SDP JKT-ANC-CN1-SR12
11/30/2019 17:45 11/30/2019 17:50 0:05 5 No No bagas Closed reset SDP 1411:214013819 at JKT-PGD-CN1
11/30/2019 17:45 11/30/2019 17:50 0:05 5 No No Luthfi Closed Create SDP BDG-IBB-CORE <>
11/30/2019 23:18 12/1/2019 0:04 0:46 46 No No Dinda Closed Optimasi via direct, before oi
12/1/2019 0:33 12/1/2019 0:42 0:09 9 No No Luthfi Closed Reset BGP neighbor masih belu
12/1/2019 7:29 12/1/2019 7:37 0:08 8 No No Dhio Closed cek tidak ada service dari arah far-end, propose
12/1/2019 10:41 12/1/2019 11:44 1:03 63 No No Dhio Closed pengecekan normal tidak me
12/1/2019 10:37 12/1/2019 11:08 0:31 31 No No Dhio Closed change to LDP disisi TCP-CN1
12/1/2019 11:33 12/1/2019 13:19 1:46 106 No No FernandoClosed create new path
12/1/2019 11:43 12/1/2019 11:59 0:16 16 No No Dhio Closed reset sdp
12/1/2019 13:12 12/1/2019 14:12 1:00 60 No No Dhio Closed menyamakan path disisi KTH-
12/1/2019 13:28 12/1/2019 16:58 3:30 210 No No Dhio Closed migrasi service vlan 275 dan sdp dari BTM-BMK-
12/1/2019 13:45 12/1/2019 15:38 1:53 113 No No Dhio Closed create new service dan sdp di sisi JKT-PLS-EN1
12/1/2019 16:50 12/1/2019 18:46 1:56 116 No No Dhio Closed sudah dibuatkan lsp namun no
12/1/2019 16:59 12/1/2019 18:48 1:49 109 No No Dhio Closed sudah dibuatkan lsp namun no
12/1/2019 18:50 12/1/2019 19:01 0:11 11 No No Dhio Closed metro fare-end (LPG-UTG-CN1
12/1/2019 19:17 12/1/2019 20:19 1:02 62 No No Dhio Closed sudah dibuatkan lsp namun no
12/1/2019 20:02 12/1/2019 20:45 0:43 43 No No bagas Closed reset sdp 5539:285014028 at JKT-SRP-CN1
12/1/2019 19:55 12/1/2019 21:25 1:30 90 No No bagus Closed SDP telah UP, isu anomali car
12/1/2019 19:51 12/1/2019 22:19 2:28 148 No No bagus Closed create LSP, untuk prefix JKT-
12/1/2019 21:20 12/1/2019 22:26 1:06 66 No No bagas Closed create LSP di sisi KPI-CORE
12/1/2019 19:44 12/1/2019 22:17 2:33 153 No No bagus Closed SDP telah UP, isu anomali car
12/1/2019 22:19 12/1/2019 22:36 0:17 17 No No bagas Closed reenginering Link KBS-CN2 to
12/1/2019 21:46 12/1/2019 22:41 0:55 55 No No bagus Closed reenginering Link KBS-CN2 to
12/1/2019 21:52 12/2/2019 0:07 2:15 135 No No bagas Closed service berasal dari KPI-CN4
12/2/2019 2:01 12/2/2019 2:10 0:09 9 No No bagas Closed reset sdp 2010:214013835 at JKT-SRP-CN1
12/2/2019 2:03 12/2/2019 3:44 1:41 101 No No bagas Closed optimasi LSP, untuk lat
12/2/2019 4:46 12/2/2019 6:26 1:40 100 No No bagus Escalatedcreate LSP no Improve, untuk prefix JKT-PAG sud
12/2/2019 3:35 12/2/2019 4:23 0:48 48 No No bagus Closed create SDP binding at YOG-CDC-PE1 & PE2
12/2/2019 4:59 12/2/2019 5:53 0:54 54 No No bagas Closed reset SDP 5335:206191917 at JKT-KPI-CN1-SR12
12/2/2019 6:34 12/2/2019 6:57 0:23 23 No No bagas Closed create LSP
External CustomerSpecial Note
TRANSKON JAYA
PT NETTOCYBER INDONESIA
HUTCHISON 3 INDONESIA
PT PANIN BANK TBK
PT. BANK UOB INDONESIA
HUTCHISON 3 INDONESIA
il pengecekan kami, SDP down dikarenakan LSP nya down, untuk percepatan saat ini kami coba rubah LSP ke LDP dan sudah terpantau Up.
TRANSPORTASI JAKARTA
PT. BANK CENTRAL ASIA, TBK.
PT. BANK CENTRAL ASIA, TBK.
ASINT
DCI - Sigma
PT. MITRA LINTAS MULTIMEDIA
KAYONG MUARA TEKNOINDO
ALITA PRAYAMITRA
INDOSAT MEGA MEDIA
INDOSAT MEGA MEDIA
BTPN Indosat UMK Segiri Samarinda Pahlawan
INDOSAT MEGA MEDIA
mal mac-address terdetect pada sap port
sisi KIM-CN2 before 400 after 550
ARANA
disisi ANC-CN2 (BeforeTEKNOLOGI INDONESIA
20, After 34).
CN2, interface g4/0/1 dan MDO-TAX-CN2, interface g6/0/4.
PETRO ONE INDONESIA
BUT.ENI MUARA BEskalasi ke pak alac dan bu tities.
MNC KABEL MEDIACOM
CYBERINDO ADITAMA, PT
ME JKT-JTK-EN1-SAR8 di cacti
PT. ASTRA SEDAYA FINANCE
RACKH LINTAS ASIA
KAYONG MUARA TEKNOINDO
UNIVERSITAS ISLAM INDONESIA
ng sesuai request
INDOSAT MEGA MEDIA
BANK MANDIRI
CLADTEK BATAM
MITRA TRANSAKSI INDONESIA
TM-SAY-EN1-950C sesuai request.
Air Navigation
PT.Netciti Persada
SUN LIFE FINANCIAL INDONESIA
G-CPC-EN1 dan BDG-PMJ-AN1 sesuai request
DATACOM DIAN GRAHA
COMTELINDO
BANK MAYBANK INDONESIA
PT UNION ROUTELINK COMMUNICATION
APLIKANUSA LINTASARTA
INDOSAT MEGA MEDIA
PT. MITRA INTERNET TECH
PT. AT&T GLOBAL NETWORK
INDOSAT MEGA MEDIA
DBS Juanda
PT. TRIA SOLUSINDO
PARSAORAN GLOBAL DATA TRANS
MNC PICTURES
MITRA LINTAS MULTIMEDIA
SUMATERA MULTIMEDIA
vel 4 di service CSC nya kedua sisi. SOLUSI
(be), after qos 555 (h2). ospf flapping
MITRA LINTAS MULTIMEDIA
ARANA TEKNOLOGI INDONESIA
BTPN Indosat UMK Batujajar
DN-KBJ-EN1-950C dengan set metric disisi SBD-EN1 ke arah PDS-EN1, before 12 after 31.
ace eth3 under bcp-cn2 yang tereskalasi dari grup WA "WAR ROOM SUMATERA", sudah kami minta BBIP untuk di email namun tidak ada emailnya.
wn dikarenakan LDP Filter, saat ini sudah terpantau Up.
ang down sehingga tidak detect mac address pada layer 3.
PT INDOCEMENT TUNGGAL PRAKARSA
BEON INTERMEDIA
PARAGON TECHNOLOGY AND INNOVATION
RACKH LINTAS ASI eskalasi ke pak alac
PT NTT INDONESIA
BANK SYARIAH MANDIRI
BEND. RUTIN PENGADILAN AGAMA SIMALUNGUN
BANK BPD BALI
INFO MEDIA SOLUSI NET
PT MORA TELEMATIKA INDONESIA
BANK MAYBANK INBreach karena cyberark error dan bayak case masuk bersamaan impact link congest MDN-SNT >< MDN-SDB
PT. BANK CENTRAL ASIA, TBK
BEND. RUTIN PENGADILAN AGAMA PEMATANG SIANTAR
JAVA UNITED SERVICE PT
RACKH LINTAS ASIA
MNC KABEL MEDIACOM
INDOSAT MEGA MEDIA
PT. AT&T GLOBAL NETWORK SERVICES INDONESIA
PT ASTRA INTERNATIONAL TBK
MNC KABEL MEDIACOM
MITRA LINTAS MULTIMEDIA
PT MORA TELEMATIKA INDONESIA
PT. ELSHINTA JAKAHigh CPU KPI-EN5 open tiket ke SGP
CYBERINDO ADITAMA, PT
m interface 7/0/18.100 to 7/0/4.200 at BJM-SIO-CN1
00 to 520 at BPP-MTH-CN1 eth10
WASCO ENGINEERING INDONESIA
PT ASTRA INTERNATIONAL TBK
285014013 at JKT-PGD-CN1
NC-CN1-SR12
214013819 at JKT-PGD-CN1
BTPN
SUMIDHAZ PERMATA BUNDA
KAYONG MUARA TEKNOINDO
rvice dari arah far-end, propose meminta datek valid
PT BANK DBS INDONESIA
PT NEC INDONESIA
PT Bomm Akses Teknologi
SATNETCOM BALIKPAPAN
lan 275 dan sdp dari BTM-BMK-AN1-M8 ke BTM-SAY-EN1
ce dan sdp di sisi JKT-PLS-EN1
PT APLIKANUSA LINTASARTA
PT SUPRA PRIMATAMA NUSANTARA
SKYLINE SEMESTA
MANDALA LINTAS NUSA
285014028 at JKT-SRP-CN1
APJII
SANTOSA AGRINDO
MEDCO E&P INDONESIA
PT. AT&T GLOBA breach karena ada anomali card LPG-P sehingga berimpact ke banyak pelanggan
BANK TABUNGAN PENSIUNAN NASIONAL,TBK
COLLEGA INTI PRATAMA
GIGA PATRA MULTIMEDIA
214013835 at JKT-SRP-CN1
APLIKANUSA LINTASARTA
prove, untuk prefix JKT-PAG sudah di allow di semua ABR area 17 baik seamless maupun LDP filter
ng at YOG-CDC-PE1 & PE2
206191917 at JKT-KPI-CN1-SR12
dah terpantau Up.
namun tidak ada emailnya.
N-SNT >< MDN-SDB
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Monday, 18 November 2 47 WO149302 #2019111840000087 RE: [EP][INTERNAL][DOWN][SR#2-Problem Handling
Monday, 18 November 2 47 TT31325217 #2019111840000096 [Eskalasi Alarm] High Utilization Problem Handling
Monday, 18 November 2 47 #2019111840000103 RE: LTE under BTS ketahun terpanta Problem Handling
Monday, 18 November 2 47 WO149312 #2019111840000112 RE: [S3] [internal] [INTERMITTEN]Problem Handling
Monday, 18 November 2 47 WO149313 #2019111840000121 RE: [S3] [INTERNAL] [REQUEST Non BG Problem Handling
Monday, 18 November 2 47 WO149491 #2019111840000131 RE: [PL1] [INTERNAL] [DOWN] SR#Problem Handling
Monday, 18 November 2 47 #2019111840000149 route leaking BLI-SPD-AN1 Problem Handling
Monday, 18 November 2 47 WO149495 #2019111840000158 RE: [S1] [INTERNAL] [DOWN] SR#2- Problem Handling
Monday, 18 November 2 47 WO149326 #2019111840000167 RE: [PL1] [INTERNAL][ WO149326]Problem Handling
Monday, 18 November 2 47 #2019111840000176 Routing IP Non Problem Handling
Monday, 18 November 2 47 WO149525 #2019111940000012 RE: [PR3] [Internal] [DOWN] SR# Problem Handling
Monday, 18 November 2 47 #2019111940000058 Menyamakan Config Port Non Problem Handling
Monday, 18 November 2 47 WO149530 #2019111940000021 RE: [S3] [WO149530] [INTERNAL]Problem Handling
Monday, 18 November 2 47 WO149354 #2019111940000031 RE: [S3] [INTERNAL] [REDUCED BAProblem Handling
Monday, 18 November 2 47 TT31341081 #2019111940000067 RE: [Eskalasi Alarm] High Utilizat Problem Handling
Monday, 18 November 2 47 WO149533 #2019111940000049 RE: [S3] [WO149533] [INTERNAL]Problem Handling
Monday, 18 November 2 47 TT31340584 #2019111940000076 RE: [Eskalasi Alarm] High Utiliza Problem Handling
Tuesday, 19 November 2 47 TT31347400 #2019111940000085 RE: ESCALATE TT31347400 IMPACT: Problem Handling
Tuesday, 19 November 2 47 TT31347395 #2019111940000094 RE: ESCALATE TT31347395 IMPACT: Problem Handling
Tuesday, 19 November 2 47 TT31348113 #2019111940000101 RE: ESCALATE TT31348113 IMPACT: Problem Handling
Tuesday, 19 November 2 47 WO149380 #2019111940000111 RE: [S2] [INTERNAL] [DOWN] SR#Problem Handling
Tuesday, 19 November 2 47 WO149538 #2019111940000129 RE: [S3] [INTERNAL] [INTERMITTEProblem Handling
Tuesday, 19 November 2 47 WO149381 #2019111940000138 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Tuesday, 19 November 2 47 WO149322 #2019111940000147 Bls: [WO149322] [S3] [internal] [ Problem Handling
Tuesday, 19 November 2 47 WO149547 #2019111940000156 TEKNOLOGI INP_MTX07959644_PTK Problem Handling
Tuesday, 19 November 2 47 WO149555 #2019111940000165 Request create service di MLG-PE2 Problem Handling
Tuesday, 19 November 2 47 WO149411 #2019111940000174 Bls: [S-ESCALATION][S3][INTERNAProblem Handling
Tuesday, 19 November 2 47 WO149563 #2019111940000183 Requset Reset SDP di SRP-Cn1 daProblem Handling
Tuesday, 19 November 2 47 #2019111940000192 RE: cek routing SRAN Rimbo BujanProblem Handling
Tuesday, 19 November 2 47 TT31367352 #2019111940000209 ESCALATE TT31367352 IMPACT: Lo Problem Handling
Wednesday, 20 Novembe 47 WO149667 #2019112040000019 RE: [ES] [INTERNAL] [DOWN] [SR Non Problem Handling
Wednesday, 20 Novembe 47 TT31371930 #2019112040000028 RE: [Eskalasi Alarm] High Utilizati Problem Handling
Wednesday, 20 Novembe 47 WO149668 #2019112040000037 RE: [IPH] [INTERNAL] [Error] SR Problem Handling
Wednesday, 20 Novembe 47 #2019112040000046 SDP JKT-ANC-CN1 <> JKT-TCO-EN1Problem Handling
Wednesday, 20 Novembe 47 #2019112040000055 Upgrade link KDI-PE2 >< KTS-AN1 Non Problem Handling
Wednesday, 20 Novembe 47 WO147633 #2019112040000064 [S3] [INTERNAL] [REDUCED BANDWI Problem Handling
Wednesday, 20 Novembe 47 WO149593 #2019112040000073 RE: [S3] [INTERNAL] [WEB ACCESSProblem Handling
Wednesday, 20 Novembe 47 WO149595 #2019112040000082 REset SDP Down JKT-KPI-CN2-SR12 Problem Handling
Wednesday, 20 Novembe 47 WO149698 #2019112040000108 Re: [S3] [INTERNAL] [ERROR] SR Problem Handling
Wednesday, 20 Novembe 47 WO149702 #2019112040000091 RE: [EP] [INTERNAL] [HIGH ERRO Problem Handling
Wednesday, 20 Novembe 47 WO149707 #2019112040000117 RE: [PR2] [BBIP] [INTERMITTEN] Problem Handling
Wednesday, 20 Novembe 47 WO149612 #2019112040000126 RE: [S1] [INTERNAL] [DOWN] SR#Problem Handling
Wednesday, 20 Novembe 47 WO149619 #2019112040000135 RE: [PL1] [OPEN] [DOWN] [SR#2- Problem Handling
Wednesday, 20 Novembe 47 WO149703 #2019112040000144 RE: [ES] [INTERNAL] [DOWN] [SR#Problem Handling
Wednesday, 20 Novembe 47 TT31386196 #2019112040000153 ESCALATE TT31386196 IMPACT: Non Problem Handling
High
Wednesday, 20 Novembe 47 #2019112040000162 RE: Create Cacti NIW [20-21 NoveNon Problem Handling
Wednesday, 20 Novembe 47 WO149713 #2019112040000171 RE: [S3] [internal] [REDUCED BANProblem Handling
Wednesday, 20 Novembe 47 WO149830 #2019112140000017 RE: [S3] [INTERNAL] [PACKET LOSProblem Handling
Wednesday, 20 Novembe 47 WO149723 #2019112140000026 Bls: [S3] [INTERNAL] [LATENCY] Problem Handling
Wednesday, 20 Novembe 47 WO149724 #2019112140000035 Bls: [PL2] [INTERNAL] [FLAPPING]Problem Handling
Wednesday, 20 Novembe 47 TT31394404 #2019112140000115 [Eskalasi Alarm] High Utilization Problem Handling
Wednesday, 20 Novembe 47 WO149837 #2019112140000044 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Wednesday, 20 Novembe 47 WO149727 #2019112140000053 Bls: [S3] [INTERNAL] [HIGH LATENProblem Handling
Thursday, 21 November 47 WO149732 #2019112140000062 Bls: [WO149735] Pengecekan MEProblem Handling
Thursday, 21 November 47 WO149742 #2019112140000071 RE: [S2] [INTERNAL] [DOWN] SR# Problem Handling
Thursday, 21 November 47 WO149743 #2019112140000081 RE: [S2] [INTERNAL] [DOWN] SR# Problem Handling
Thursday, 21 November 47 WO149845 #2019112140000099 RE: [PL1] [INTERNAL] [DOWN] SR#Problem Handling
Thursday, 21 November 47 WO149744 #2019112140000106 RE: [S3] [INTERNAL] [FLAPPING] Problem Handling
Thursday, 21 November 47 WO149746 #2019112140000124 Bls: [S1] [INTERNAL] [DOWN] S Problem Handling
Thursday, 21 November 47 WO149848 #2019112140000133 Bls: [WO149848] - Pengecekan VLProblem Handling
Thursday, 21 November 47 WO149855 #2019112140000142 RE: [S1] [INTERNAL] [DOWN] SR#Problem Handling
Thursday, 21 November 47 WO149763 #2019112140000151 RE: WO149763 Pengecekan & TS Problem Handling
Thursday, 21 November 47 #2019112140000161 RE: PBR-SPP-EN1-950C port 0/2/1 Non- Problem Handling
Thursday, 21 November 47 WO149780 #2019112140000179 RE: [WO149780] [S3] [internal] Problem Handling
Thursday, 21 November 47 WO149781 #2019112140000188 RE: [WO149781] [S3] [internal] Problem Handling
Thursday, 21 November 47 WO149793 #2019112140000197 RE: [S3] [WO149793] [internal] Problem Handling
Thursday, 21 November 47 WO149792 #2019112140000204 RE: [S3] [WO149792] [internal] [ Problem Handling
Thursday, 21 November 47 #2019112140000213 [Request] Rebalancing Link BungaNon Problem Handling
Thursday, 21 November 47 WO149805 #2019112240000015 reset SDP Down JKT-SRP-CN1-SR1Problem Handling
Friday, 22 November 201 47 TT31430368 #2019112240000024 ESCALATE TT31430368 IMPACT: Loo Problem Handling
Friday, 22 November 201 47 TT31432093 #2019112240000033 ESCALATE TT31432093 IMPACT: Lo Problem Handling
Friday, 22 November 201 47 TT31432242 #2019112240000042 ESCALATE TT31432242 IMPACT: Lo Problem Handling
Friday, 22 November 201 47 TT31432243 #2019112240000051 ESCALATE TT31432242 IMPACT: Lo Problem Handling
Friday, 22 November 201 47 TT31432251 #2019112240000061 ESCALATE TT31432242 IMPACT: Lo Problem Handling
Friday, 22 November 201 47 WO149883 #2019112240000088 Re: [S3] [WO149883] [INTERNAL]Problem Handling
Friday, 22 November 201 47 WO149838 #2019112240000079 Re: [BBIP] [P-Escalation] [WO149Problem Handling
Friday, 22 November 201 47 #2019112240000097 RE: TDM Over IP MKS-KIM-CN1-X8 Problem Handling
Friday, 22 November 201 47 #2019112240000104 RE: [S3] [INTERNAL] [INTERMITT Problem Handling
Friday, 22 November 201 47 #2019112240000122 Pengecekan CSC SYK-PE1 to SUK-CProblem Handling
Friday, 22 November 201 47 WO149904 #2019112240000131 Bls: [PL2] [INTERNAL] [REDUCED Problem Handling
Friday, 22 November 201 47 WO150027 #2019112240000113 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Friday, 22 November 201 47 #2019112240000141 Request add cacti BTM-BTC-P Non Problem Handling
Friday, 22 November 201 47 WO150032 #2019112240000159 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Friday, 22 November 201 47 WO150037 #2019112240000168 RE: Bls: [S2] [INTERNAL] [DOWN Problem Handling
Friday, 22 November 201 47 WO149913 #2019112240000177 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Friday, 22 November 201 47 #2019112240000211 RE: Need Help Check TSM-SGL-PE1- Problem Handling
Friday, 22 November 201 47 #2019112240000202 RE: SRC-PE1 dan PE2 tidak dapat diProblem Handling
Friday, 22 November 201 47 WO150072 #2019112240000186 Bls: [S3] [INTERNAL] [INTERMITT Problem Handling
Friday, 22 November 201 47 WO149924 #2019112240000195 Bls: [PL1] [INTERNAL] [DOWN] SRProblem Handling
Friday, 22 November 201 47 WO150081 #2019112340000013 RE: [S3] [INTERNAL] [INTERMITTEN Problem Handling
Friday, 22 November 201 47 WO150082 #2019112340000022 Bls: [S2] [INTERNAL] [DOWN] S Problem Handling
Friday, 22 November 201 47 WO149929 #2019112340000031 Bls: [PL1] [INTERNAL] [DOWN] SR# Problem Handling
Friday, 22 November 201 47 WO149928 #2019112340000041 Bls: [S3] [internal] [INTERMITT Problem Handling
Friday, 22 November 201 47 WO150084 #2019112340000059 Bls: [EP] [INTERNAL] [DOWN] [ Problem Handling
Friday, 22 November 201 47 #2019112340000068 RE: cek service di BDG-BBT2-CN1 Problem Handling
Friday, 22 November 201 47 WO149931 #2019112340000077 Bls: [S3] [internal] [INTERMITTENProblem Handling
Friday, 22 November 201 47 WO149934 #2019112340000086 Bls: [PL2] [INTERNAL] [INTERMIT Problem Handling
Friday, 22 November 201 47 #2019112340000095 RE: [Eskalasi Alarm] link MakassarProblem Handling
Friday, 22 November 201 47 WO150090 #2019112340000102 Bls: [PL2] [INTERNAL] [INTERMI Problem Handling
Friday, 22 November 201 47 WO150092 #2019112340000111 Bls: [PL2] [INTERNAL] [INTERMITTE Problem Handling
Saturday, 23 November 2 47 #2019112340000121 RE: cek status service id berikut Problem Handling
Saturday, 23 November 2 47 #2019112340000139 cek VLAN 3069 4069 4070 3090 3091 Problem Handling
Saturday, 23 November 2 47 TT31458061 #2019112340000148 P2C TT31458061 (SUK-DTN-EN1-SAR8- Problem Handling
Saturday, 23 November 2 47 #2019112340000166 Problem Under ME MAD-CRN-AN1 Problem Handling
Saturday, 23 November 2 47 WO149947 #2019112340000157 RE: [PL2] [INTERNAL] [INTERMITTProblem Handling
Saturday, 23 November 2 47 WO150110 #2019112340000175 RE: [S3] [WO150110] [INTERNAL] Non Problem Handling
Saturday, 23 November 2 47 WO150113 #2019112340000184 RE: [S1] [INTERNAL] [DOWN] SR#Problem Handling
Saturday, 23 November 2 47 #2019112340000193 Leaking VPRN 652855 (S1-C) keNon VP Problem Handling
Saturday, 23 November 2 47 WO149956 #2019112340000201 RE: [S2] [INTERNAL] [DOWN] SR#Problem Handling
Saturday, 23 November 2 47 WO149957 #2019112440000011 RE: [IPH] [INTERNAL] [I/O CALL] Problem Handling
Saturday, 23 November 2 47 WO149962 #2019112440000021 Pengecekan JKT-JPG-AN1-ESS6 GProblem Handling
Saturday, 23 November 2 47 WO149965 #2019112440000039 Pengecekan problem LTE IBS_L_AProblem Handling
sunday, 24 November 20 47 #2019112440000048 Payload Drop LE_SURYA_GARDENIA_ Problem Handling
Saturday, 23 November 2 47 WO150117 #2019112440000057 [ES][INTERNAL][DOWN][SR#2-3211 Problem Handling
Saturday, 23 November 2 47 WO149961 #2019112440000066 [PL1] [INTERNAL] [DOWN] SR#2-3Problem Handling
Saturday, 23 November 2 47 #2019112440000075 MSC MSM08 OAM RTO Problem Handling
Sunday, 24 November 20 47 WO150228 #2019112440000084 [S3] [INTERNAL] [REDUCE BANDWI Problem Handling
Sunday, 24 November 20 47 WO150124 #2019112440000093 Pengecekan problem vlan di JKT-SProblem Handling
Sunday, 24 November 20 47 TT31481391 #2019112440000119 [Eskalasi Alarm] High Utilization Problem Handling
Sunday, 24 November 20 47 TT31480027 #2019112440000101 [Eskalasi Alarm] High Utilization Problem Handling
Sunday, 24 November 20 47 WO150235 #2019112440000128 RE: [PL1] [WO150235] [INTERNALProblem Handling
Sunday, 24 November 20 47 WO150135 #2019112440000137 RE: [PL1] [WO150135] [INTERNALProblem Handling
Sunday, 24 November 20 47 WO150138 #2019112440000146 RE: [WO150138] [S3] [internal]Non[ Problem Handling
Sunday, 24 November 20 47 WO150140 #2019112440000155 RE: [WO150140] [S3] [internal] Problem Handling
Sunday, 24 November 20 47 WO150144 #2019112440000164 Re: [S3] [internal] [LATENCY] SR Problem Handling
Sunday, 24 November 20 47 WO150145 #2019112440000173 RE: [S3] [internal] [INTERMITTE Problem Handling
Request Category Request NoteServiceSpecific
Type Received
Service Requestor
Via KB Segmentation
Escalation Received Date
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 10:58
Backbone Congestion (Domestic Link) Non Service
Link congest Non Service
I-NOC
HPSM
FH Backoffice 400037
IP/MPLS Proper Proper 11/18/2019 11:04
Service ProblemLink down VPN ServiceL3 VPNEmail TO Sumatera40008 Proper Proper 11/18/2019 11:05
Service ProblemIntermittent NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper 11/18/2019 12:26
Domestic Routing Optimization
Change routinVPN ServiceL3 I-NOC
VPNHPSMFH Backoffice4000148
IP/MPLS Proper Proper 11/18/2019 12:14
Service ProblemBGP Idle NAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 11/18/2019 12:57
Service ProblemIP access pro VPN ServiceL3 VPNEmail
Configuration Management
4000170 Proper Proper 11/18/2019 13:23
Service ProblemSDP Down NAP Service IDIA I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 13:29
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 15:41
Domestic Routing Optimization
request rerouVPN ServiceL3 VPNEmail
Access Back Oficce
40008 Proper Proper 11/18/2019 17:02
Domestic Routing Optimization
SDP Down VPN ServiceL2 Multipoint
I-NOCEmail
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 20:02
Service Problemrequest menya Non Service
Non Service
TO Jabodetabek400076 Proper Proper 11/18/2019 20:07
Service ProblemIntermittent NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 21:00
Service ProblemIntermittent VPN ServiceL3 I-NOC
VPNHPSMFH Backoffice4000158
IP/MPLS Proper Proper 11/18/2019 21:25
Backbone Congestion (Domestic Link) Non Service
link congest Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper 11/18/2019 19:42
Service Problemrouting tidak NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/18/2019 22:20
Backbone Congestion (Domestic Link) Non Service
link congest Non Service
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper 11/18/2019 19:45
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/19/2019 0:42
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/19/2019 0:42
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/19/2019 0:57
Service ProblemPeer session NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400073
IP/MPLS Proper Proper 11/19/2019 7:48
Service ProblemRequest info NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400097
IP/MPLS Proper Proper 11/19/2019 8:00
Service ProblemService Peer VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400097
IP/MPLS Proper Proper 11/19/2019 9:10
Service ProblemRequest set QNAP Service IDIA
I-NOC
HPSM
FH Backoffice 400031
IP/MPLS Proper Proper 11/19/2019 9:12
Service ProblemOptimasi IP tuNAP Service INP
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/19/2019 10:31
Service ProblemMigrasi servicVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400094
IP/MPLS Proper Proper 11/19/2019 10:41
Service ProblemAdvertise preVPN ServiceL3 I-NOC
VPNHPSMFH Backoffice4000166
IP/MPLS Proper Proper 11/19/2019 12:12
Service ProblemReset SDP VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/19/2019 14:32
Service ProblemPengecekan serVPN ServiceL3 VPNEmailTO Sumatera400049 Proper Proper 11/19/2019 15:12
Service ProblemReset SDP VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/19/2019 15:59
Create/Modify QoS add qos templVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000132
IP/MPLS Proper Proper 11/20/2019 0:10
Backbone Congestion (Domestic Link) Non Service
Link congest Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper 11/20/2019 1:49
Service ProblemIntermittent VPN ServiceCpipeHPSM
I-NOC FH Backoffice 400033
IP/MPLS Proper Proper 11/20/2019 5:05
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCEmail
FH Backoffice 400019
IP/MPLS Proper Proper 11/20/2019 5:17
Others Upgrade link Non Service
Non Service
WhatsappBIMBO 4000157 Proper Proper 11/20/2019 5:48
Service ProblemReduce BW VPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/20/2019 10:16
Service ProblemOptimasi IP TNAP Service IDIA
I-NOC
HPSM
FH Backoffice 400064
IP/MPLS Proper Proper 11/20/2019 11:41
Service ProblemReset SDP BinVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/20/2019 13:49
Service ProblemPengecekan ke NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper 11/20/2019 13:56
Service ProblemPelanggan tidaVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice4000166
IP/MPLS Proper Proper 11/20/2019 14:32
Service ProblemOptimasi upstNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/20/2019 15:01
Service ProblemMac tidak sa NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/20/2019 15:28
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice400028
IP/MPLS Proper Proper 11/20/2019 15:40
Service ProblemRequest configVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400095
IP/MPLS Proper Proper 11/20/2019 16:54
Traffic Load ShareHigh util Non Service
Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper 11/20/2019 15:39
Cacti Update Create Cacti Non Service
Non Service
Configuration
Email Management
400065 Proper Proper 11/20/2019 16:09
Service ProblemReduce BW NAP Service IDIA Configuration
HPSM Management
400028 Proper Proper 11/20/2019 17:13
Service ProblemSDP Down & In VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/20/2019 19:21
Service ProblemIntermittent NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400070
IP/MPLS Proper Proper 11/20/2019 20:15
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/20/2019 20:46
Backbone Congestion (Domestic Link) Non Service
Link congest Non Service
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper 11/20/2019 20:44
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/20/2019 21:16
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/20/2019 21:22
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 1:02
Service ProblemBGP Idle NAP Service INIX
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 4:12
Service ProblemBGP Idle NAP Service INIX
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 4:45
Service ProblemBGP Idle NAP Service INIX
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 4:47
Service ProblemBGP Idle NAP Service INIX
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 4:49
Service ProblemBGP ipv6 IdleNAP Service INIX I-NOCHPSM
FH Backoffice 400010
IP/MPLS Proper Proper 11/21/2019 6:11
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 6:18
Service ProblemBGP Idle NAP Service INIX
I-NOCHPSM
FH Backoffice 400010
IP/MPLS Proper Proper 11/21/2019 9:12
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 11:07
Cacti Update Create Cacti Non ServiceNon Service
Configuration
Email Management
400065 Proper Proper 11/21/2019 12:08
Service ProblemOptimasi upstNAP Service IDIA I-NOCHPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/21/2019 15:08
Backbone Congestion (Domestic Link)
link congest Non Service
Non Service
I-NOCHPSM
FH Backoffice 400020 Proper Proper
IP/MPLS 11/21/2019 15:35
Service ProblemADVERTISE IPNAP Service IDIA I-NOCHPSM
FH Backoffice 400032
IP/MPLS Proper Proper 11/21/2019 17:37
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/21/2019 19:09
Traffic Load ShareLink congest Non Service
Non ServiceHPSMTO Sumatera400020 Proper Proper 11/21/2019 20:21
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/21/2019 23:56
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/22/2019 2:27
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/22/2019 4:47
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/22/2019 4:47
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/22/2019 4:49
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/22/2019 4:50
Service ProblemHigh latency VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/22/2019 5:43
Service ProblemHigh latency VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/22/2019 5:46
Service ProblemReset PW temVPN Service
L2 Point to Point
TO Kalisumapa 400095 Proper Proper 11/22/2019 7:45
Service ProblemLink INP full TNAP Service INPI-NOCHPSM
FH Backoffice400028,
IP/MPLS 40Proper Proper 11/22/2019 9:19
Network Change Impact
OSPF exchangNon ServiceNon Service
I-NOCHPSM
FH Backoffice 400075
IP/MPLS Proper Proper 11/22/2019 10:43
Service ProblemSpeedtest padNAP Service INIX I-NOCHPSM
FH Backoffice 400072
IP/MPLS Proper Proper 11/22/2019 11:21
Service ProblemHigh latency NAP Service IDIA I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/22/2019 11:27
400070 400020
Cacti Update Request add gNon ServiceNon Service
WhatsappOthers 400065 Proper Proper 11/22/2019 13:36
Service Problemping high lateNAP Service IDIAI-NOCHPSM
FH Backoffice IP/MPLS Proper Proper 11/22/2019 14:03
Service ProblemBGP down NAP Service INP I-NOCHPSM
FH Backoffice 400071
IP/MPLS Proper Proper 11/22/2019 14:49
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/22/2019 14:35
Service ProblemSDP down VPN ServiceL 3 VPNEmail
TO West & Central
tidak ada link OSPF JKT-SRC-PE1-SR7<>JKT-SRG-AN1 Java Proper Proper
400015 11/22/2019 15:45
Service Problem Non Service
Non Service
I-NOCEmail
FH Backoffice4000157
IP/MPLS Proper Proper 11/22/2019 16:01
Service ProblemIntermittent NAP Service IDIA I-NOCHPSM
FH Backoffice 400070
IP/MPLS Proper Proper 11/22/2019 17:33
Service ProblemIntermittent NAP Service IDIA I-NOCHPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/22/2019 17:51
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/22/2019 19:45
Service ProblemSDP Down VPN Service L2 PointI-NOC
to HPSM
Point
FH Backoffice 400095
IP/MPLS Proper Proper 11/22/2019 19:51
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400095
IP/MPLS Proper Proper 11/22/2019 20:48
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/22/2019 20:00
Service ProblemTidak bisa pinVPN ServiceL3 I-NOC
VPNHPSMFH Backoffice IP/MPLS
40008 Proper Proper 11/22/2019 20:51
Service ProblemSDP Down Loo VPN Service
L2 Multipoint
TOEmail
West & Central400015
Java Proper Proper 11/22/2019 21:48
Service ProblemIntermittent NAP Service IDIA I-NOCHPSM
FH Backoffice 400070
IP/MPLS Proper Proper 11/22/2019 21:49
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOCHPSM
FH Backoffice 400097
IP/MPLS Proper Proper 11/22/2019 22:12
Service ProblemLoad share Non Service Non ServiceEmail
TO Kalisumapa4000155 Proper Proper 11/22/2019 21:23
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400039
IP/MPLS Proper Proper 11/22/2019 23:06
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice 400039
IP/MPLS Proper Proper 11/22/2019 23:16
Service ProblemCek vlan VPN Service
L2 Multipoint
I-NOCEmail
FH Backoffice4000105
IP/MPLS Proper Proper 11/23/2019 0:46
Service ProblemCek vlan VPN Service
L2 Multipoint
I-NOCEmail
FH Backoffice4000105
IP/MPLS Proper Proper 11/23/2019 0:46
Backbone Congestion (Domestic Link) Non Service
link congest Non Service
I-NOCHPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
400020 11/23/2019 9:59
Service Problemlink congest Non ServiceNon Service
I-NOCHPSM
FH Backoffice
400028IP/MPLS Proper Proper
4000155 11/23/2019 11:38
Service Problemping high lateVPN Service
L2 Multipoint
I-NOCHPSM
FH Backoffice IP/MPLS
400097 Proper Proper
400062 11/23/2019 12:33
Create/Modify QoScreate templaNAP Service IDIA
I-NOC
HPSM
FH Backoffice4000171
IP/MPLS Proper Proper 11/23/2019 14:30
Service ProblemBGP down NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
400010 11/23/2019 15:00
Domestic Routing Optimization VPN ServiceL3 I-NOC
request bocori VPNHPSM
FH Backoffice4000180
IP/MPLS Proper Proper 11/23/2019 17:05
Service ProblemSDP down NAP Service IDIA I-NOC
HPSM
FH Backoffice 400019
IP/MPLS Proper Proper 11/23/2019 19:42
Service Problemtidak bisa pinVPN ServiceL3 I-NOC
VPNHPSM
FH Backoffice4000114
IP/MPLS Proper Proper 11/23/2019 19:46
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/23/2019 22:49
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/23/2019 23:57
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/24/2019 1:11
Service ProblemSDP Down VPN ServiceL3 I-NOCVPNHPSM
FH Backoffice 400094
IP/MPLS Proper Proper 11/23/2019 22:11
Service ProblemBGP Down NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 11/23/2019 22:17
Service ProblemService Oam VPN ServiceL3 I-NOC
VPNEmail
FH Backoffice 400094
IP/MPLS Proper Proper 11/23/2019 14:10
Service Problemping google i NAP Service IDIA
I-NOC
HPSM
FH Backoffice 400020
IP/MPLS Proper Proper 11/24/2019 5:26
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice 400015
IP/MPLS Proper Proper 11/24/2019 7:19
Backbone Congestion (Domestic Link) Non Service
Link Congest Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
400020 11/24/2019 7:59
Backbone Congestion (Domestic Link) Non Service
Link Congest Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
400020 11/24/2019 6:16
Service ProblemSDP Down NAP Service INP I-NOC
HPSM
FH Backoffice 400028
IP/MPLS Proper Proper 11/24/2019 11:05
Service ProblemIntermittent NAP Service INPI-NOC
HPSM
FH Backoffice 400071
IP/MPLS Proper Proper 11/24/2019 16:00
PTR Record Registration
request PTR iNAP Service IDIA
I-NOC
HPSM
FH Backoffice4000127
IP/MPLS Proper Proper 11/24/2019 17:12
Service ProblemIntermittent NAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
400072 11/24/2019 17:14
Service ProblemIntermittent NAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
400097 11/24/2019 19:11
Service ProblemIntermittent NAP Service INIX
I-NOC
HPSM
FH Backoffice4000155
IP/MPLS Proper Proper 11/24/2019 19:13
Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
Escalate
L2 SGPL2toL2
SGP
BIMBO
PIC
SGPL1 IP Status Note External Customer
11/18/2019 11:30 0:32 32 No No Galih Closed optimasi dengan create path bBANK SYARIAH MANDIRI
11/18/2019 12:10 1:06 66 No No Galih Closed Saat ini tidak terdapat jalur alternatif lain selain melalui segmen SPM
11/18/2019 11:39 0:34 34 No No Fardan Closed VLAN 1004 di ME BKL-KTU-EN1-950C terpantau normal dari sisi metr
11/18/2019 13:21 0:55 55 No No Galih Closed Saat ini ping ke arah google REGUS BUSINESS CENTRE INDONESIA
Sebelum nya mac-filter di KYN-CN2 tidak sesuai dengan mac-add pel
11/18/2019 12:30 0:16 16 No Yes Galih Closed Info
Saat pak
ini IPariesta via WA (japri)
P2P pelanggan sudahMITRA
dapatTRANSAKSI
di ping, dan bgp sudah kami re
11/18/2019 14:00 1:03 63 No No Galih Closed CV IFTITAH KENDARI
11/18/2019 14:22 0:59 59 No No Galih Closed Berdasarkan hasil pengecekan kami, node BLI-SPD-AN1 sudah dapat
11/18/2019 14:07 0:38 38 No No Galih Closed optimasi dengan LDP, saat ini PT. BANK ICBC INDONESIA
11/18/2019 15:59 0:18 18 No No Galih Closed optimasi dengan LDP di sisi PT TELEKOMUNIKASI INDONESIA
11/18/2019 18:49 1:47 107 No No Galih Closed Kami cek routingan tersebut sudah sama.
11/18/2019 20:52 0:50 50 No No Riya Closed create new path untuk servic BT COMMUNICATIONS INDONESIA
11/18/2019 21:09 1:02 62 No No Fadli Closed menyamakan config port 3/4/15 di jkt-msr sama dengan port 3/4/15
11/18/2019 23:29 2:29 149 No No Riya Closed create path lsp
11/18/2019 23:47 2:22 142 No Yes Fadli Closed hasil trace dari JKT hanya sa PT. SIERAD PRODUCE TBK
11/18/2019 21:28 1:46 106 No No Fadli Closed tuning metric link dari BJM-BJB-EN1 ke arah BJM-PLP-EN1 dari no co
11/18/2019 23:21 1:01 61 No No Riya Closed create new path POLITEKNIK PELAYARAN SUMBAR
11/18/2019 23:47 4:02 242 No No Riya Closed memindahkan lsp transit ke link 10G,
11/19/2019 1:14 0:32 32 No No Fadli Closed reset sdp
11/19/2019 1:14 0:32 32 No No Fadli Closed reset sdp
11/19/2019 1:15 0:18 18 No No Fadli Closed reset sdp
11/19/2019 7:59 0:11 11 No No Galih Closed Menambahkan peer ke arah PMARS SYMBIOSCIENCE INDONESIA
11/19/2019 8:50 0:50 50 No No Luthfi Closed Tidak ada NIW di RTB-EN1 SATNETCOM BALIKPAPAN
11/19/2019 9:38 0:28 28 No No Galih Closed Optimasi dengan LSP disisi SI INDONESIA COMNETS PLUS
11/19/2019 9:36 0:24 24 No No Luthfi Closed Set QOS lv 5 at KPI-CN1 IDIA ROKIN
11/19/2019 11:31 1:00 60 No No Galih Closed Reroute IP tujuan via stix JAGAT MEDIA TEKNOLOGI
11/19/2019 11:26 0:45 45 No No Luthfi Closed binding service ke sdp MLG-PE2-SR7 <> MLG-JMR-AN1-ESS7
11/19/2019 14:04 1:52 112 No Yes Galih Closed peer 114.2.35.22 tidak meneriBANK BPD BALI
11/19/2019 14:56 0:24 24 No No Luthfi Closed Reset sdp masih down
11/19/2019 16:15 1:03 63 No No Luthfi Closed Pengecekan ping dari sisi mpls normal
11/19/2019 16:27 0:28 28 No No Luthfi Closed Reset SDP ok
11/20/2019 1:07 0:57 57 No No Riya Closed Create qos 512KB dan sudah diKONEKSI INDOSAT ALFAMIDI KYAI MO
11/20/2019 4:14 2:25 145 No No Riya Closed Sudah kami coba optimasi
Hasil pengecekan kami pingdengan tuning metric
sdp terpantau namun
normal, namun nokami
improve,
men
11/20/2019 6:54 1:49 109 No No Riya Closed Mohon bantuannnya untuk dilakukan NOKIA SOLUTIONS
pengecekanAND di sisi
NETWORKS
akses. IN
11/20/2019 5:31 0:14 14 No No Riya Closed optimasi dengan membuat lsp baru di sisi ANC-CN1 saat ini sdp terpa
11/20/2019 5:55 0:07 7 No No Bagus Closed Upgrade link 10G to 20G (lag-40) at KDI-PE2 ><
11/20/2019 11:46 1:30 90 No No Luthfi Closed Optimasi dengan create LSP baJINOM NETWORK INDONESIA
11/20/2019 11:53 0:12 12 No No Dinda Closed Optimasi prefix 118.98.233.0/ DINAS PENDIDIKAN DAERAH
11/20/2019 13:56 0:07 7 No No Luthfi Closed Reset SDP Binding OK
11/20/2019 15:04 1:08 68 No No Dinda Closed Segmentasi ke internet normalDELTA MERLIN DUNIA PROPERTI
11/20/2019 14:48 0:16 16 No No Dinda Closed Menambahkan configurasi pee BANK MANDIRI CABANG PADANG BBC
11/20/2019 15:29 0:28 28 No No Dinda Closed optimasi via NTT before via T TATA COMMUNICATIONS INTERNATIO
11/20/2019 16:43 1:15 75 No No Luthfi Closed Pengecekan ping sdp normal, cBEND. PEMEGANG KAS KANTOR KEPEN
11/20/2019 16:10 0:30 30 No No Dinda Closed optimasi dengan membuatkanPT ja TELEKOMUNIKASI INDONESIA
11/20/2019 17:05 0:11 11 No No Luthfi Closed provide config di sisi BTN-CN1 PT. SUMBER ALFARIA TRIJAYA
11/20/2019 16:19 0:40 40 No No Dinda Closed Saat dicek util terpantau normal
11/20/2019 16:29 0:20 20 No No Dinda Closed Create cacti OK
Berdasarkan hasil pangecekan kami, terdapat SDP down pada service
11/20/2019 18:18 1:05 65 No No Dinda Closed coba
Telah memindahkan LSP baruHYUNJIN
kami creat Pathbeberapa INDONESIA
untuk menghindari segmen PGD-CN1
11/20/2019 21:43 2:22 142 No No Bagus Closed Jalur saat ini sudah best path. PT NAP INFO LINTAS NUSA
11/20/2019 21:31 1:16 76 No No Galih Closed BATAM BINTAN TELEKOMUNIKASI
11/20/2019 21:42 0:56 56 No No Galih Closed optimasi
optimasi dengan
dengan LSP menghin
tunning INDOSAT
metric MEGA MEDIA
disisi YOG-CDC-P <> BTR-PE1 (before
11/20/2019 22:05 1:21 81 No No Galih Closed Saat ini sebagian traffic sudah berpindah ke YOG-CDC-P <> BTR-PE2.
11/20/2019 21:42 0:26 26 No No Galih Closed Change LSP path to to_JKT-EL LAXO GLOBAL AKSES
11/20/2019 21:53 0:31 31 No No Galih Closed Change LSP path to to-MGD-AN PT DES TEKNOLOGI INDONESIA
11/21/2019 1:15 0:13 13 No No Galih Closed reset sdp down di JKT-KBS-CN1-SR12.
11/21/2019 4:57 0:45 45 No No Galih Closed PT. MEDIA ANTAR NUSA
Saat ini bgp pelanggan sudah up
11/21/2019 5:02 0:17 17 No No Galih Closed MEDIA SARANA AKSES
Saat ini bgp pelanggan sudah up
11/21/2019 5:09 0:22 22 No No Galih Closed PT BANK DANAMON INDONESIA
Saat ini bgp pelanggan sudah up
Sudah kami reset bgp ipv6 dan lepas pasang mac-filter pada sdp serv
11/21/2019 5:04 0:15 15 No No Galih Closed Saat ini sudah terpantau Up. ALIANSI TEKNOLOGI INDONESIA
Saat ini bgp pelanggan sudah up
11/21/2019 7:17 1:06 66 No No Bagus Closed CEMERLANG MULTIMEDIA BANDU
11/21/2019 7:14 0:56 56 No No Galih Closed reset SDP Down di JKT-SRP-CN1-SR12 sesuai request.
11/21/2019 9:14 0:02 2 No No Dinda Closed Kami cek saat ini sudah establ TRANSKON JAYA
11/21/2019 12:03 0:56 56 No No Dinda Closed reset sdp yang down dan terpantau up
11/21/2019 12:23 0:15 15 No No Dinda Closed edit description dan ditambahkan ke cacti sesuai request
11/21/2019 15:25 0:17 17 No No Dinda Closed Sudah kami optimasi via TATA,PT.MITRA TELEMEDIA MANUNGGAL
11/21/2019 16:07 0:32 32 No No Dinda Closed Kami optimasi dengan tunningADI INTI MANDIRI SOLUSI
11/21/2019 18:07 0:30 30 No No Dinda Closed Kami cek tidak ada IP filter, pi ARTHA TELEKOMINDO
11/21/2019 19:42 0:33 33 No No Luthfi Closed Sudah kita coba untuk optimasMNC KABEL MEDIACOM
11/21/2019 22:02 1:41 101 No No Galih Closed set metric di sisi BCP-CN2 interface g2/0/0 before = 60 // after = 260
11/22/2019 0:01 0:05 5 No No Galih Closed Reset SDP binding 8976:285014015 SRP-CN1 OK
11/22/2019 2:38 0:11 11 No No Luthfi Closed Reset SDP binding 2:325 IM2- LATIVI Media Karya
11/22/2019 5:15 0:28 28 No No Luthfi Closed Reset SDP binding 268:325 K LATIVI Media Karya
11/22/2019 5:17 0:30 30 No No Luthfi Closed Reset SDP binding 8111:5153 LATIVI Media Karya
11/22/2019 5:30 0:41 41 No No Luthfi Closed Reset SDP binding 1390:5153 LATIVI Media Karya
11/22/2019 5:43 0:53 53 No No Luthfi Closed Reset SDP binding 9006:325 J LATIVI Media Karya
11/22/2019 7:12 1:29 89 No No Galih Closed optimasi dengan membuat Path PT. ELSHINTA JAKARTA
11/22/2019 6:58 1:12 72 No No Galih Closed Pengecekan ping lsp normal, hSTARHUB LTD
11/22/2019 7:55 0:10 10 No No Dany Closed melakukan reset pw template sesuai request
11/22/2019 10:17 0:58 58 No No Dhio Closed create lsp dan prepend disisi ARGON DATA INTERKONEKSI
11/22/2019 11:05 0:22 22 No No Dhio Closed reset OSPF di sisi SUK-SYK-PE1-SR7
11/22/2019 13:51 2:30 150 No Yes Dhio Closed lepas scheduler under sap portPT SANATEL
11/22/2019 11:36 0:09 9 No No Dany Closed pindah path lsp di sisi JKT-KP ADI INTI MANDIRI SOLUSI
11/22/2019 14:05 0:29 29 No No Dany Closed Request add graph cacti
11/22/2019 15:39 1:36 96 No No Dhio Closed tuning metric disisi TLR-EN1 b GEONET INDONESIA CORPORATION
11/22/2019 15:03 0:14 14 No No Dany Closed ketika di cek BGP sudah kembaPT. INTERNET MADJU ABAD MILENIND
11/22/2019 15:17 0:42 42 No No Dhio Closed create lsp NETCITI PERSADA
11/22/2019 16:48 1:03 63 No No Dany Closed Reset sdp:4076:412811806 di BBT2-CN1
11/22/2019 18:28 2:27 147 No No Dhio Closed create OSPF interace JKT-SRC-PE1-SR7<>JKT-SRG-AN1
11/22/2019 18:50 1:17 77 No No Dhio Closed create LSP PP menghindari se DUTA MAKMUR MULYA
11/22/2019 18:42 0:51 51 No No Dhio Closed change path lsp MEDIA TELEVISI INDONESIA INL METRO
11/22/2019 20:08 0:23 23 No No Dinda Closed optimasi path lsp PT MITSUI LEASING CAPITAL INDONES
11/22/2019 21:00 1:09 69 No No Luthfi Closed SDP down karena SAP L2VC di ARANA s TEKNOLOGI INDONESIA
11/22/2019 21:27 0:39 39 No No Dinda Closed Tidak dapat dioptimasi karen INDOSAT MEGA MEDIA
11/22/2019 21:55 1:55 115 No No Luthfi Closed optimasi path dan disamakan PANCA DUTA UTAMA
11/22/2019 22:21 1:30 90 No No Dinda Closed Backhaul dan cabang sudah salBANK MANDIRI C
11/22/2019 22:13 0:25 25 No No Luthfi Closed Reset SDP binding NOK, propose pengecekan di sisi akses
11/22/2019 22:23 0:34 34 No No Dinda Closed cek saat ini terpantau normal GLOBAL SARANA ELEKTRONIKA
11/22/2019 23:02 0:50 50 No No Dinda Closed membuat path baru kedua sisiINDOSAT MEGA MEDIA
11/22/2019 23:36 2:13 133 No No Dinda Closed cek link Icon Poasia – Kima tidak mendapat arp
11/22/2019 23:31 0:25 25 No No Dinda Closed cek saat ini link terpantau su TELKOM FOR DANONE
11/23/2019 0:27 1:11 71 No No Dinda Closed saat ini jalur yang dilalui ti INDOSAT MEGA MEDIA
11/23/2019 0:55 0:09 9 No No Luthfi Closed cek saat ini sdp terpantau Up, dan ping antar ME normal
11/23/2019 0:55 0:09 9 No No Luthfi Closed vlan 4070 dan 4069 terpantau sdp down karena far end tidak bisa di
11/23/2019 10:37 0:38 38 No No Fadli Closed tuning metric disisi SUK-DTN-EN1. Before 100, After 200.
11/23/2019 12:03 0:25 25 No No Dhio Closed create LSP disisi CRN via NJK >< KTS >< KDI-PE2 under SDP 3233 & 32
11/23/2019 13:47 1:14 74 No No Dhio Closed create lsp pp INDOSAT MEGA MEDIA
11/23/2019 14:58 0:28 28 No No Fadli Closed create template qos 100Mb dan BATAM BINTAN TELEKOMUNIKASI
11/23/2019 15:33 0:33 33 No No Fadli Closed reset bgp pelanggan tapi masiARANA TEKNOLOGI INDONESIA
11/23/2019 17:43 0:38 38 No No Fadli Closed add prefix 10.58.140.240/28 dan 10.229.8.144/28 ke ip-prefix S1_CP
11/23/2019 19:49 0:07 7 No No Bagas Closed create new path BEND. RUTIN PENGADILAN TINGGI AG
11/23/2019 20:55 1:09 69 No No Fadli Closed tidak detect mac add BINTAN VISTA BINTAN VISTA
11/23/2019 23:05 0:16 16 No No Bagas Closed reset SDP
11/23/2019 23:59 0:02 2 No No Bagas Closed reset SDP
11/24/2019 1:17 0:06 6 No No Bagas Closed reset SDP
11/23/2019 22:56 0:45 45 No No bagas Closed memindahkan sap 1/3/3:1762PT SUMBER ALFARIA TRIJAYA
11/23/2019 22:25 0:08 8 No No bagas Closed allow mac add at kyn-cn2 PT. PC24 TELEKOMUNIKASI INDONESIA
11/23/2019 14:39 0:29 29 No No bagas Closed enable service 652080 at GBL-PE1 krn admin down
11/24/2019 7:27 2:01 121 No No bagas Closed loadshare segment MKS-TLR >BEND. PENGELUARAN DINAS
11/24/2019 7:31 0:12 12 No No Bagas Closed reset SDP
11/24/2019 8:24 0:25 25 No No Fadli Closed tuning metric di sisi LPG-UTG-CN1 dari no metric menjadi 20
11/24/2019 8:03 1:47 107 No No Riya Closed tuning metric di sisi LPG-BRJ-EN1 (GigabitEthernet0/3/0) dari Metric
11/24/2019 11:10 0:05 5 No No Riya Closed reroute LSP to LDP INDOSAT MEGA MEDIA
11/24/2019 16:23 0:23 23 No No Riya Closed tidak dapat dioptimasi dikarena CV IFTITAH KENDARI
11/24/2019 17:15 0:03 3 No Yes Fadli Closed eskalasi ke pak Alac / Bu TitiesPT KALTIM METHANOL INDUSTRI
11/24/2019 17:35 0:21 21 No No Fadli Closed membuat jalur lsp baru di sisi PT. GIGA PATRA MULTIMEDIA
11/24/2019 20:05 0:54 54 No No Dhio Closed create lsp pp PT Tunas Link Indonesia
11/24/2019 20:18 1:05 65 No No bagas Closed optimasi dengan loadshare PT. TRIA SOLUSINDO
Special Note
SYARIAH MANDIRI
f lain selain melalui segmen SPM-AN1 <> MTR-AN1.
C terpantau normal dari sisi metro, berikut kami capture kan hasil PING dari BKL-BTN-CN1-X8 dan BKL-BTN-CN2-X8.
S BUSINESS CENTRE INDONESIA
Eskalasi ke pak ariesta, diminta untuk diteruskan di email ke pak dakrun, pak alac, pak danang terkait perubahan routing dari static ke bgp.
TITAH KENDARI
, node BLI-SPD-AN1 sudah dapat di ping dari vprn Solarwind (652901) dan NNMI (652001). Seharusnya sudah dapat di monitor pak.
ANK ICBC INDONESIA
LEKOMUNIKASI INDONESIA
OMMUNICATIONS INDONESIA
kt-msr sama dengan port 3/4/15 di jkt-cdd
ERAD PRODUCE TBK
ke arah BJM-PLP-EN1 dari no cost menjadi cost 10000.
EKNIK PELAYARAN SUMBAR
S SYMBIOSCIENCE INDONESIA
ETCOM BALIKPAPAN
NESIA COMNETS PLUS
T MEDIA TEKNOLOGI
7 <> MLG-JMR-AN1-ESS7
Eskalasi ke Pak Alac
KSI INDOSAT ALFAMIDI KYAI MOJO
uning metric namun no improve, hanya memindahkan congest dari link JKT-KRW-AN1><JKT-SRY-EN1 ke link JKT-KRW-CN1>< JKT-KIC-EN1 dan sebalikny
A SOLUTIONS AND NETWORKS INDONESIA
di sisi ANC-CN1 saat ini sdp terpantau up.
Request Mas Ugi.
M NETWORK INDONESIA
S PENDIDIKAN DAERAH
A MERLIN DUNIA PROPERTI
MANDIRI CABANG PADANG BBC
COMMUNICATIONS INTERNATIONAL
. PEMEGANG KAS KANTOR KEPENDUDUKAN DAN CATATAN SIPIL
ELEKOMUNIKASI INDONESIA
UMBER ALFARIA TRIJAYA
NJIN INDONESIA
AP INFO LINTAS NUSA
M BINTAN TELEKOMUNIKASI
SAT MEGA MEDIA
si YOG-CDC-P <> BTR-PE1 (before metric 10, after metric 14).
ndah ke YOG-CDC-P <> BTR-PE2.
GLOBAL AKSES
ES TEKNOLOGI INDONESIA
MEDIA ANTAR NUSA
IA SARANA AKSES
ANK DANAMON INDONESIA
NSI TEKNOLOGI INDONESIA
ERLANG MULTIMEDIA BANDUNG
2 sesuai request.
e cacti sesuai request
TRA TELEMEDIA MANUNGGAL
NTI MANDIRI SOLUSI
A TELEKOMINDO
KABEL MEDIACOM
g2/0/0 before = 60 // after = 260
SRP-CN1 OK
I Media Karya
I Media Karya
I Media Karya
I Media Karya
I Media Karya
SHINTA JAKARTA
N DATA INTERKONEKSI
NTI MANDIRI SOLUSI
ET INDONESIA CORPORATION
TERNET MADJU ABAD MILENINDO
R7<>JKT-SRG-AN1
MAKMUR MULYA
A TELEVISI INDONESIA INL METRO
TSUI LEASING CAPITAL INDONESIA
A TEKNOLOGI INDONESIA
SAT MEGA MEDIA
A DUTA UTAMA
Eskalasi ke pak alac
ngecekan di sisi akses
AL SARANA ELEKTRONIKA
SAT MEGA MEDIA
OM FOR DANONE
SAT MEGA MEDIA
ing antar ME normal
down karena far end tidak bisa diremote 114.0.16.31
efore 100, After 200.
>< KDI-PE2 under SDP 3233 & 3234
SAT MEGA MEDIA
M BINTAN TELEKOMUNIKASI
A TEKNOLOGI INDONESIA
.229.8.144/28 ke ip-prefix S1_CP_to_ITP
. RUTIN PENGADILAN TINGGI AGAMA RIAU
AN VISTA BINTAN VISTA
MBER ALFARIA TRIJAYA
C24 TELEKOMUNIKASI INDONESIA
krn admin down
. PENGELUARAN DINAS
ari no metric menjadi 20
igabitEthernet0/3/0) dari Metric 20 menjadi no metric
SAT MEGA MEDIA
TITAH KENDARI
LTIM METHANOL INDUSTRI
GA PATRA MULTIMEDIA
nas Link Indonesia
RIA SOLUSINDO
ahan routing dari static ke bgp.
1>< JKT-KIC-EN1 dan sebaliknya.
Date WeekWO /Ticket ID OTRS ID Subject Request Type
Friday, 15 Nov 2019 46 #2019111540000172 Request Optimasi VLAN JKT-CProblem Handling
Saturday, 16 November 2019 46 #2019111640000091 Request create LSP service u Problem Handling
Saturday, 16 November 2019 46 #2019111640000116 Request create LSP service unProblem Handling
Request Category
Request Note
ServiceSpecific
Type Received
Service Requestor
Via KB Segmentation
Escalation Received Date
Service Problemoptimasi VPN ServiceL3 VPN
L2 Transport 400028 ProperProper 11/15/2019 16:18
Service Problemrequest c VPN Service
L2 Multipoint
L2 Transport 400028 ProperProper 11/16/2019 17:04
Service Problemrequest crVPN Service
L2 Multipoint
L2 Transport 400028 ProperProper 11/16/2019 18:11
Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
Escalate
L2 SGPL2toL2
SGP
BIMBO
PIC
SGPL1 IP Status Note External Customer
11/15/2019 17:27 1:09 69 No No Fadhil Closed create new path
11/16/2019 17:42 0:38 38 No No Riya Closed create new lsp
11/16/2019 18:59 0:48 48 No No Fardan Closed create new lsp
Special Note
Date WeekWO /Ticket ID OTRS ID Subject Request TypeRequest Category
Monday, 4 No 45 WO147532 #20191104400000Re: [S1] [INTERNAL] [DOWN] SR#Problem Handling Service Problem
Monday, 4 No 45 WO147629 #20191104400000RE: [S3] [WO147629] [INTERNAL]Problem Handling Service Problem
Monday, 4 No 45 WO147641 #20191104400000Re: [S2] [OPEN] [DOWN] [SR#2- Problem Handling Service Problem
Monday, 4 No 45 WO147635 #20191104400000RE: [S3] [INTERNAL] [INTERMITTEN Problem Handling
Service Problem
Monday, 4 No 45 #20191104400000LL Icon Poasia Congest Problem Handling
Service Problem
Monday, 4 No 45 WO147548 #20191104400000Fwd: [S3] [internal] [ERROR] S Problem Handling Service Problem
Monday, 4 No 45 WO147542 #20191104400000RE: [S2] [INTERNAL] [DOWN] S Problem Handling
Service Problem
Monday, 4 No 45 #20191104400000RE: [INTERNAL] [A] [COMPLAIN] Problem HandlingService Problem
Monday, 4 No 45 WO147563 #20191105400000RE: [PL2] [INTERNALL] [INTERMITProblem Handling Service Problem
Monday, 4 No 45 WO147564 #20191105400000RE: [S3] [INTERNAL] [INTERMITTProblem Handling Service Problem
Monday, 4 No 45 WO147664 #20191105400000RE: [IPH] [INTERNAL] [OUTGOING Problem Handling
Service Problem
Monday, 4 No 45 WO147569 #20191105400000RE: [S3] [INTERNAL] [RESET BGPProblem Handling
Service Problem
Monday, 4 No 45 WO147666 #20191105400000RE: [S3] [INTERNAL] [INTERMITTE Problem Handling
Service Problem
Monday, 4 No 45 #20191105400000Pengecekan VLAN 2213 under PLProblem Handling Service Problem
Monday, 4 No 45 WO147668 #20191105400000Bls: [PL2] [INTERNAL] [INTERM Problem Handling Service Problem
Monday, 4 No 45 WO147670 #20191105400000Bls: WO147670 [PR2] [OPEN] [DProblem Handling Service Problem
Monday, 4 No 45 WO147576 #20191105400000Bls: [EP][INTERNAL][Flapping][S Problem Handling Service Problem
Monday, 4 No 45 WO147671 #20191105400001Bls: [PR3] [INTERNAL] [DOWN] Problem Handling
Service Problem
Tuesday, 5 N 45 WO147677 #20191105400001Bls: [PL1] [INTERNAL] [DOWN] Problem Handling Service Problem
Tuesday, 5 N 45 WO147678 #20191105400001Bls: [PL1] [INTERNAL] [DOWN] Problem Handling Service Problem
Tuesday, 5 N 45 WO147679 #20191105400001Bls: [S1] [INTERNAL] [DOWN] SRProblem Handling Service Problem
Tuesday, 5 N 45 WO147681 #20191105400001Pengecekan ME CIKEAS ( 03CBN0 Problem Handling Others
Tuesday, 5 N 45 WO147591 #20191105400001[IPH] [INTERNAL] [DOWN] SR#2- Non Problem Handling
SDP Creation
Tuesday, 5 N 45 WO147690 #20191105400001[WO147690] Reset SDP-bindingProblem Handling Service Problem
Tuesday, 5 N 45 WO147633 #20191105400001[S3] [INTERNAL] [REDUCED BANDW Problem Handling
Service Problem
Tuesday, 5 N 45 WO147593 #20191105400001[PL2] [OPEN] [INTERMITTEN] SRProblem Handling Service Problem
Tuesday, 5 N 45 WO147693 #20191105400001[EP] [INTERNAL] [INTERMITTENT] Problem Handling
Service Problem
Tuesday, 5 N 45 WO147689 #20191105400002[PL2] [INTERNAL] [INTERMITTEN]Problem Handling Service Problem
Tuesday, 5 N 45 WO147701 #20191105400002[PL2] [WO147701] [INTERNAL] [R Problem Handling
Service Problem
Tuesday, 5 N 45 WO147596 #20191105400002[PL2] [WO147596] [INTERNAL] [Problem Handling Service Problem
Tuesday, 5 N 45 WO147579 #20191105400002[PL2] [WO147579] [INTERNAL] [IProblem Handling Service Problem
Tuesday, 5 N 45 WO147713 #20191105400002[S1] [INTERNAL] [DOWN] SR# 2-Problem Handling Service Problem
Tuesday, 5 N 45 WO147597 #20191105400002[EP] [INTERNAL] [HIGH ERROR] [Problem Handling Service Problem
Tuesday, 5 N 45 Non
#20191105400002Leaking routing utk NMS PDH NEC Problem Handling Others
Tuesday, 5 N 45 WO147613 #20191105400002[PL2] [INTERNAL] [Add PTR DNS] Non Problem Handling
PTR Record Registration
Tuesday, 5 N 45 WO147616 #20191105400002[IPH] [INTERNAL] [HIGH ERROR] ProblemS Handling
Service Problem
Tuesday, 5 N 45 WO147623 #20191105400002[S3] [WO147623] [internal] [IP Problem Handling Service Problem
Tuesday, 5 N 45 #20191105400003[Eskalasi Alarm] SDP DOWN unde Problem Handling
Service Problem
Tuesday, 5 N 45 TT30975111 #20191105400003ESCALATE TT30975111 IMPACT:Problem Lo Handling
Service Problem
Tuesday, 5 N 45 WO147829 #20191105400003[S1] [Internal] [DOWN] [SR#2-3 Problem Handling Service Problem
Tuesday, 5 N 45 WO147837 #20191106400000RE: [EP][INTERNAL][HIGH ERROR] Problem Handling
Service Problem
Tuesday, 5 N 45 WO147732 #20191106400000RE: [S3] [INTERNAL] [WEB ACCE Problem Handling Service Problem
Wednesday, 6 45 #20191106400000Add New Router Cacti Non Problem Handling
Cacti Update
Wednesday, 6 45 Non Problem Handling
#20191106400000Add Interface Cacti BTM-TJU-EN Cacti Update
Wednesday, 6 45 WO147741 #20191106400000RE: [S1] [INTERNAL] [DOWN] SRProblem Handling
Service Problem
Wednesday, 6 45 WO147844 #20191106400000RE: [S3] [INTERNAL] [WEB ACCESProblem Handling Service Problem
Wednesday, 6 45 WO147850 #20191106400000[PL2] [WO147850] [INTERNAL] [LProblem Handling Service Problem
Wednesday, 6 45 WO147851 #20191106400000[S1] [INTERNAL] [DOWN] SR# 2 Problem Handling Service Problem
Wednesday, 6 45 WO147712 #20191106400000[WO147712] GSA Silver - Flapping Problem Handling
Service Problem
Wednesday, 6 45 #20191106400001[Eskalasi Alarm] IP ACCESS ME_ Problem
Backbone
Handling
Degradation (Domestic Link)
Wednesday, 6 45 WO147759 #20191106400001[EP] [INTERNAL] [INTERMITTENT] Problem Handling
Service Problem
Wednesday, 6 45 WO147767 #20191106400001[ES] [INTENRAL] [HIGHERROR] [SProblem Handling Service Problem
Wednesday, 6 45 WO147864 #20191106400001[EP] [INTERNAL] [DOWN] [SR#2-3 Problem Handling
Network Change Impact
Wednesday, 6 45 WO147865 #20191106400001[S1] [INTERNAL] [DOWN] SR#2-31 Problem Handling
Service Problem
Wednesday, 6 45 #20191106400001[S3] [INTERNAL] [INTERMITTEN]Non Problem Handling Others
Wednesday, 6 45 [WO147772 #20191106400001[IPH] [INTERNAL] [HIGH ERROR] Problem
S Handling
Service Problem
Wednesday, 6 45 WO147775 #20191106400001[EP] [INTERNAL] [INTERMITTENT] Problem Handling
Service Problem
Wednesday, 6 45 WO147774 #20191106400001[S3] [INTERNAL] [INTERMITTEN]Problem Handling Service Problem
Wednesday, 6 45 WO147779 #20191106400001[PR3] [INTERNAL] [INTERMITTENProblem Handling Service Problem
Wednesday, 6 45 WO147878 #20191106400002[S3] [INTERNAL] [INTERMITTEN]Problem Handling
Service Problem
Wednesday, 6 45 WO147789 #20191106400002[S-ESCALATION][S3][INTERNAL] Problem Handling Service Problem
Wednesday, 6 45 Non Problem Handling
#20191106400002[REQ] create cacti NIW 6-7 Nove Cacti Update
Wednesday, 6 45 #20191106400002Mohon bantuan pengchekan sdp Non Problem Handling
SDP Creation
Wednesday, 645 WO147799 #20191106400002Bls: [S3] [INTERNAL] [Intermitt Problem HandlingService Problem
Wednesday, 645 WO147884 #20191106400002Re: [S2] [INTERNAL] [DOWN] SR# P roblem Handling
Service Problem
Wednesday, 645 WO147801 #20191106400002Re: [S-ESCALATION][S3][INTER Problem Handling Service Problem
Wednesday, 645 TT31004458 #20191106400002RE: ESCALATE TT31004458 IMPAC Problem Handling
Service Problem
Wednesday, 645 WO147803 #20191106400002Bls: [P-ESCALATION][PL2][INT Problem Handling Service Problem
Wednesday, 645 WO147886 #20191107400000RE: [S1] [INTERNAL] [DOWN] [S Problem Handling Service Problem
Wednesday, 645 WO147887 #20191107400000Bls: [S1] [INTERNAL] [DOWN] S Problem Handling Service Problem
Wednesday, 645 WO147888 #20191107400000RE: [S3] [INTERNAL] [INTERMITTProblem Handling
Service Problem
Wednesday, 645 WO147808 #20191107400000Bls: [S-ESCALATION][S3][INTER Problem Handling Service Problem
Wednesday, 645 WO147892 #20191107400000RE: [S3] [INTERNAL] [INTERMIT Problem Handling Service Problem
Wednesday, 645 WO147894 #20191107400000Bls: [PL1] [INTERNAL] [DOWN] SR Problem Handling
Service Problem
Wednesday, 645 WO147810 #20191107400000Bls: [S3] [INTERNAL] [INTERMIT Problem Handling Service Problem
Wednesday, 645 WO147812 #20191107400000Bls: Problem many cell down BJK Problem Handling
Service Problem
Wednesday, 645 WO147901 #20191107400001Bls: PLMN Service Unavailable Problem Handling Service Problem
Thursday, 7 N 45 WO147814 #20191107400001[DIPVPN_MTX07714472_MDN_6306, Problem Handling
Service Problem
Thursday, 7 N 45 WO147819 #20191107400001Bls: [S3] [INTERNAL] [WEB ACCEProblem Handling Service Problem
Thursday, 7 N 45 WO147908 #20191107400001RE: [EP][INTERNAL][HIGH ERRORProblem Handling Service Problem
Thursday, 7 N 45 WO147917 #20191107400001RE: [PL2] [INTERNAL] [ADVERTISE Problem Handling
Service Problem
Thursday, 7 N 45 WO147914 #20191107400001Bls: [S3] [INTERNAL] [INTERMIT Problem Handling Service Problem
Thursday, 7 N 45 WO147913 #20191107400001RE: [EP][INTERNAL][INTERMITTEProblem Handling Service Problem
Thursday, 7 N 45 WO147822 #20191107400001RE: [EP] [INTERNAL] [DOWN] [SR# Problem Handling
Service Problem
Thursday, 7 N 45 WO148229 #20191107400001Bls: [S3] [INTERNAL] [IP ROUTI Problem Handling Service Problem
Thursday, 7 N 45 WO147919 #20191107400001RE: [ES] [INTERNAL] [DOWN] [SRProblem Handling Service Problem
Thursday, 7 N 45 WO147928 #20191107400002Bls: [S1] [INTERNAL] [DOWN] Non Problem
Domestic
Handling
Routing Optimization
Thursday, 7 N 45 WO147940 #20191107400002RE: [S3] [INTERNAL] [ADVERTISEProblem Handling Service Problem
Thursday, 7 N 45 Non Problem Handling
#20191107400002Request Add Cacti BDG-BBT2-NCS Cacti Update
Thursday, 7 N 45 WO147737 #20191108400000[S3] [internal] [LATENCY] SR#2 Problem Handling Service Problem
Thursday, 7 N 45 WO148269 #20191108400000[EP] [INTERNAL] [INTERMITTENT] Non Problem Handling
SDP Creation
Thursday, 7 N 45 WO147943 #20191108400000[S3] [INTERNAL] [INTERMITTEN]Problem Handling Service Problem
Friday, 8 Nov 45 WO147944 #20191108400000[PR3] [INTERNAL] [DOWN] SR# 2Problem Handling Service Problem
Friday, 8 Nov 45 WO147945 #201911084000005 [S3] [INTERNAL] [IP ROUTING PRProblem HandlingService Problem
Friday, 8 Nov 45 #20191108400000cacti Non Problem Handling
Cacti Update
Friday, 8 Nov 45 #20191108400000SDP TGL-CMU to TGL-PKN-PE1 do Problem Handling
Service Problem
Friday, 8 Nov 45 WO147963 #20191108400000RE: [S3] [internal] [IP PROBL Problem Handling
Service Problem
Friday, 8 Nov 45 WO148303 #20191108400000RE: [EP] [INTERNAL] [DOWN] [SR Problem Handling
Service Problem
Friday, 8 Nov 45 WO148313 #20191108400001RE: [INTERNAL][EP][OPEN][DOWN Problem Handling
Service Problem
Friday, 8 Nov 45 WO148315 #20191108400001RE: [ES] [INTERNAL] [DOWN] [SRProblem Handling Service Problem
Friday, 8 Nov 45 WO148316 #20191108400001RE: [EP] [INTERNAL] [HIGH ERROR Problem Handling
Service Problem
Friday, 8 Nov 45 WO148318 #20191108400001RE: [ES] [INTERNAL] [DOWN] [SR# Problem Handling
Service Problem
Friday, 8 Nov 45 WO148325 #20191108400001RE: [PL2] [INTERNAL] [LATENCY Problem Handling Service Problem
Friday, 8 Nov 45 WO148327 #20191108400001RE: [S3] [INTERNAL] [LATENCY] Problem Handling Service Problem
Friday, 8 Nov 45 WO148298 #20191109400000RE: [P-ESCALATION][PL2][INTE Problem Handling Service Problem
Friday, 8 Nov 45 #20191109400000Create Graph Interface (Cacti) Problem Handling Service Problem
Friday, 8 Nov 45 WO148341 #20191109400000RE: [ES] [INTERNAL] [DOWN] [PTProblem Handling Service Problem
Friday, 8 Nov 45 WO148339 #20191109400000RE: [ES] [INTERNAL] [DOWN] [PTProblem Handling Service Problem
Friday, 8 Nov 45 WO147986 #20191109400000RE: [S-ESCALATION][S3][INTERNProblem Handling Service Problem
Friday, 8 Nov 45 WO147997 #20191109400000RE: [S3] [internal] [Best Route]Non Problem
International
HandlingRouting Optimization
Friday, 8 Nov 45 WO148002 #20191109400000[S2] [INTERNAL] [DOWN] SR# 2 Problem Handling Service Problem
Friday, 8 Nov 45 #20191109400000Pengecekan VLAN Area Pekanbar Problem Handling Service Problem
Friday, 8 Nov 45 WO148015 #20191109400000[WO148015] [S3] [internal] [I Problem Handling
Service Problem
Friday, 8 Nov 45 WO148014 #20191109400001S3] [internal] [DEGREADED] SR#Problem Handling Service Problem
Saturday, 9 N 45 WO148023 #20191109400001RE: [E] [INTERNAL] [REQUEST Non AD Problem Handling
PTR Record Registration
Saturday, 9 N 45 #20191109400001New integration link BTC-CN1Non to Problem Handling Others
Saturday, 9 N 45 WO148426 #20191109400001RE: [PL1] [INTERNAL] [DOWN] S Problem Handling Service Problem
Saturday, 9 N 45 WO148430 #20191109400001RE: [S2] [INTERNAL] [DOWN] SR# P roblem Handling
Service Problem
Saturday, 9 N 45 WO148296 #20191109400001Re: [S1] [INTERNAL] [DOWN] SRProblem Handling Service Problem
Saturday, 9 N 45 WO148432 #20191109400001RE: [S-ESCALATION][S3][INTER Problem Handling Service Problem
Saturday, 9 N 45 WO148434 #20191109400001RE: [P-ESCALATION][PL2][INTER Problem Handling Service Problem
Saturday, 9 N 45 WO148435 #20191109400001RE: [S3] [INTERNAL] [HIGH LATEN Problem Handling Service Problem
Saturday, 9 N 45 WO148436 #20191110400000RE: [S-ESCALATION][S3][INTERNProblem Handling Service Problem
Saturday, 9 N 45 WO148382 #20191110400000RE: [PL1] [INTERNAL] [DOWN] SR# Problem Handling
Service Problem
Saturday, 9 N 45 WO148387 #20191110400000RE: [S3] [INTERNAL] [INTERMIT Problem Handling Service Problem
Sunday, 10 No45 WO148392 #20191110400000RE: [S3] [INTERNAL] [INTERMITTProblem Handling Service Problem
Sunday, 10 No45 WO148390 #20191110400000[ES] [INTERNAL] [DOWN] [SR#2-3 Problem Handling Service Problem
Sunday, 10 No45 #20191110400000Create New Graph Cacti Non Problem Handling Cacti Update
Sunday, 10 No45 WO148452 #20191110400000Bls: [S3] [internal] [INTERMIT Problem Handling
Service Problem
Sunday, 10 No45 WO148403 #20191110400000Bls: [S2] [INTERNAL] [DOWN] [ Problem Handling Service Problem
Sunday, 10 No45 WO148458 #20191111400000RE: [S3] [INTERNAL] [ALLOW MA Non Problem Create/Modify
Handling Mac Filter
Monday, 11 N 46 #20191111400000Request: Modif traffic Path dari/ProblemBackbone
Handling
Congestion (Domestic Link)
Monday, 11 N 46 WO148655 #20191111400000reset SDP JKT-SRP-CN1-SR12 Problem Handling Service Problem
Monday, 11 N 46 #20191111400000Reset Service SDP Problem Handling Service Problem
Monday, 11 N 46 WO148653 #20191111400000[WARNING: UNSCANNABLE EXTRACT Problem Handling Service Problem
Monday, 11 N 46 WO148470 #20191111400000Bls: [EP][INTERNAL][DOWN][SR#Problem Handling Service Problem
Monday, 11 N 46 WO148472 #20191111400000IDIA BINSA JMB 160396 RE: Mohon Problem Handling Service Problem
Monday, 11 N 46 WO148659 #20191111400000Bls: [S-ESCALATION][S3][INTER Problem Handling Service Problem
Monday, 11 N 46 #20191111400000RE: [Eskalasi Alarm] IP ACCESS Problem Backbone
Handling
Degradation (Domestic Link)
Monday, 11 N 46 #20191111400001SDP from SUK-SYK-PE2-SR7 to SU Problem Handling Service Problem
Monday, 11 N 46 WO148664 #20191111400001RE: [INTERNAL][EP][OPEN][INTER Problem Handling Service Problem
Monday, 11 N 46 WO148671 #20191111400001Bls: [S2] [INTERNAL] [DOWN] Problem Handling Service Problem
Monday, 11 N 46 WO148488 #20191111400001Bls: [S1] [INTERNAL] [DOWN] S Problem Handling Service Problem
Monday, 11 N 46 WO148491 #20191111400001Re: [PL1] [INTERNAL] [DOWN] S Problem Handling Service Problem
Monday, 11 N 46 WO148492 #20191111400001Re: [S-ESCALATION][S3][INTER Problem Handling Service Problem
Monday, 11 N 46 WO147701 #20191111400001RE: [PL2] [WO147701] [INTERNAL Problem Handling Service Problem
Monday, 11 N 46 WO148493 #20191111400001Re: [S3] [INTERNAL] [LATENCY] SR# Problem Handling
Service
2-316642297990 Problem
ASIAN DEVELOPMENT BANK DIA_
Monday, 11 N 46 WO148683 #20191111400001Re: [PR3] [INTERNAL] [PACKET Problem Handling Service Problem
Monday, 11 N 46 WO148688 #20191111400001Bls: [EP] [WO148688][INTERNALProblem Handling Service Problem
Monday, 11 N 46 #20191111400002RE: migrasi OMAL BSC PalopoNon to Problem HandlingService Migration
Monday, 11 N 46 WO148694 #20191111400002Re: [WO148694] Pengecekan MEProblem J Handling
Service Problem
Monday, 11 N 46 #20191111400002New SDP SUK-SYK-PE1-SR7 to SUProblem Handling Service Problem
Request NoteServiceSpecific
Type Received
Service Requestor
Via KB Segmentation
Escalation Received Date Response Time Resolution (Menit)
SDP DownVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/4/2019 13:04 11/4/2019 13:38 0:34
Ping IP TujNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 11/4/2019 13:19 11/4/2019 14:09 0:50
SDP DownNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/4/2019 13:50 11/4/2019 14:31 0:41
Ping IP TujNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 11/4/2019 13:51 11/4/2019 15:45 1:54
Traffic loa Non Service
Non ServiceEmail
TO Kalisumapa400020 Proper Proper 11/4/2019 15:17 11/4/2019 16:40 1:23
Reset BGPNAPi Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 11/4/2019 13:51 11/4/2019 15:45 1:54
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/4/2019 15:55 11/4/2019 18:00 2:05
Ping IP TujNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400064 ProperImproper 11/4/2019 16:45 11/4/2019 17:26 0:41
IntermitteNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/4/2019 18:50 11/4/2019 21:11 2:21
IntermitteNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/4/2019 18:58 11/4/2019 21:10 2:12
mac addres VPN ServiceL3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000136 Proper Proper 11/4/2019 20:12 11/4/2019 21:54 1:42
BGP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 11/4/2019 20:13 11/4/2019 20:31 0:18
IntermitteNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 11/4/2019 20:14 11/4/2019 21:23 1:09
IP access VPN ServiceL3 VPNEmailTO Sumatera4000172 Proper Proper 11/4/2019 21:14 11/4/2019 21:18 0:04
IntermitteNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 11/4/2019 22:29 11/4/2019 23:37 1:08
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 11/4/2019 22:48 11/4/2019 23:55 1:07
IntermitteVPN ServiceCpipeHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 11/4/2019 22:04 11/4/2019 23:19 1:15
SDP DownVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 11/4/2019 23:17 11/4/2019 23:46 0:29
BGP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/5/2019 3:52 11/5/2019 4:55 1:03
BGP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/5/2019 4:01 11/5/2019 4:26 0:25
Link DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 11/5/2019 4:49 11/5/2019 5:16 0:27
Link DownNon ServiceNon Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper 11/5/2019 6:12 11/5/2019 7:06 0:54
create SDP VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/5/2019 9:41 11/5/2019 9:54 0:13
BGP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/5/2019 10:37 11/5/2019 10:40 0:03
reduced bVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/5/2019 9:56 11/5/2019 10:53 0:57
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/5/2019 13:34 11/5/2019 14:03 0:29
IntermitteVPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/5/2019 11:27 11/5/2019 11:47 0:20
IntermitteNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/5/2019 10:32 11/5/2019 12:21 1:49
IntermitteNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/5/2019 11:33 11/5/2019 12:26 0:53
IntermitteVPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/5/2019 10:23 11/5/2019 12:34 2:11
IntermitteVPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 11/5/2019 11:42 11/5/2019 12:37 0:54
l2vc downVPN Service
L2 PointI-NOC
to HPSM
Point
FH Backoffice IP/MPLS
4000172 Proper Proper 11/5/2019 13:08 11/5/2019 13:19 0:11
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/5/2019 13:20 11/5/2019 13:33 0:13
Leaking to VPN ServiceL 3 VPNEmailTO Kalisumapa 400080 Proper Proper 11/5/2019 13:26 11/5/2019 15:51 2:25
add PTR ReNAP Service DNS I-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 11/5/2019 14:17 11/5/2019 14:47 0:30
Gangguan VPNl Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 11/5/2019 15:33 11/5/2019 16:03 0:30
reroute prNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 11/5/2019 16:30 11/5/2019 17:58 1:28
SDP DownNon Service Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 11/5/2019 17:50 11/5/2019 19:08 1:18
SAP DownVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/5/2019 16:27 11/5/2019 17:34 1:07
IntermitteNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/5/2019 18:36 11/5/2019 20:46 2:10
Routing prVPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper 11/5/2019 21:52 11/5/2019 22:42 0:50
Akses webNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/5/2019 22:31 11/5/2019 23:48 1:17
Add New Ro Non Service
Non ServiceEmailTO Sumatera 400065 Proper Proper 11/6/2019 5:31 11/6/2019 6:05 0:34
Add InterfaNon Service
Non ServiceEmailTO Sumatera 400065 Proper Proper 11/6/2019 5:37 11/6/2019 6:25 0:48
SDP DownVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 6:11 11/6/2019 7:13 1:02
Akses webNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/6/2019 6:42 11/6/2019 7:58 1:16
high latencNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/6/2019 7:08 11/6/2019 8:47 1:39
BGP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 11/6/2019 7:32 11/6/2019 9:08 1:36
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/6/2019 10:40 11/6/2019 11:02 0:22
SDP CSC d Non Service
Non ServiceEmail
TO Jabodetabek4000149 Proper Proper 11/6/2019 11:13 11/6/2019 11:20 0:06
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 11:03 11/6/2019 11:38 0:35
Web sirup.lNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 11/6/2019 12:11 11/6/2019 13:08 0:57
tidak bisa VPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
4000158 Proper Proper 11/6/2019 11:39 11/6/2019 11:51 0:12
Link DownNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 11/6/2019 12:19 11/6/2019 13:54 1:35
leaking to VPN ServiceL3 VPNEmail GSA 4000179 ProperImproper 11/6/2019 13:53 11/6/2019 15:22 1:29
Gangguan VPNl ServiceCpipeHPSM
I-NOC FH Backoffice
400028
IP/MPLS
400033
Proper Proper 11/6/2019 13:54 11/6/2019 14:31 0:37
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 11/6/2019 15:17 11/6/2019 15:46 0:29
IntermitteNAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
4000159 Proper Proper 11/6/2019 14:59 11/6/2019 16:37 1:38
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 16:14 11/6/2019 16:56 0:42
IntermitteNAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 11/6/2019 17:17 11/6/2019 17:51 0:34
reduced bNAP Service IDIA I-NOC
HPSMFH Backoffice
400097
IP/MPLS
4000171
Proper Proper 11/6/2019 17:11 11/6/2019 17:51 0:40
create cactNon Service
Non Service
Configuration
Email Management
400065 Proper Proper 11/6/2019 17:53 11/6/2019 18:29 0:36
SDP DownNon Service Non Service
Configuration
Email Management
400028 Proper Proper 11/6/2019 17:12 11/6/2019 18:41 1:29
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 11/6/2019 19:32 11/6/2019 19:51 0:19
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 19:59 11/6/2019 20:09 0:10
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 11/6/2019 20:02 11/6/2019 20:34 0:32
SDP LoopinVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 11/6/2019 20:19 11/6/2019 20:28 0:09
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 11/6/2019 20:37 11/6/2019 21:32 0:55
Tidak dapaVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 21:48 11/6/2019 21:58 0:10
Reset BGPNAPi Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 11/6/2019 20:49 11/6/2019 21:31 0:42
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 21:25 11/6/2019 23:20 1:55
Reset BGPNAPi Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 11/6/2019 21:52 11/6/2019 22:13 0:21
IntermitteNAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 11/6/2019 22:08 11/6/2019 22:23 0:15
Tidak dapaVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/6/2019 22:54 11/7/2019 0:21 1:26
IntermitteNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 11/6/2019 23:11 11/6/2019 23:28 0:17
pengecekan VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/7/2019 3:54 11/7/2019 6:18 2:24
Reset 154 VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 11/7/2019 6:19 11/7/2019 6:29 0:10
request unVPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
4000166 Proper Proper 11/7/2019 8:08 11/7/2019 8:31 0:23
ping ke ip NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 11/7/2019 10:19 11/7/2019 10:27 0:08
pelangganVPN ServiceL3 VPNI-NOC
HPSMFH Backoffice IP/MPLS
4000166 Proper Proper 11/7/2019 10:20 11/7/2019 12:56 2:36
ping ke weNAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper 11/7/2019 12:49 11/7/2019 13:11 0:22
ping ke 8.8NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 11/7/2019 12:12 11/7/2019 14:24 2:12
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 11/7/2019 11:34 11/7/2019 13:12 1:38
SDP downVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/7/2019 11:12 11/7/2019 11:51 0:39
ping ke 8.8NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 11/7/2019 14:57 11/7/2019 14:57 0:00
SDP huwaeVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 11/7/2019 14:57 11/7/2019 15:40 0:43
request dibVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/7/2019 16:28 11/7/2019 18:29 2:01
request advVPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
4000158 Proper Proper 11/7/2019 18:33 11/7/2019 19:37 1:04
Add cacti Non Service
Non Service
WhatsappBIMBO 400065 Proper Proper 11/7/2019 18:55 11/7/2019 19:20 0:25
latency NAP Service INP I-NOC
HPSMFH Backoffice
400019
IP/MPLS
400097
Proper Proper 11/7/2019 21:52 11/7/2019 22:20 0:28
create sdpVPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 11/7/2019 21:17 11/7/2019 21:29 0:12
IntermitteNAP Service INIXI-NOC
HPSMFH Backoffice
400037
IP/MPLS
4000155
Proper Proper 11/7/2019 23:56 11/8/2019 0:00 0:04
SDP downVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
40019 Proper Proper 11/8/2019 0:06 11/8/2019 0:44 0:38
reroute preNAP Service INPI-NOC
HPSMFH Backoffice IP/MPLS
400093 Proper Proper 11/8/2019 2:42 11/8/2019 3:42 1:00
link trunk Non Service
Non Service
TO Kalisumapa400048 Proper Proper 11/8/2019 8:05 11/8/2019 9:12 1:07
SDP downVPN ServiceL2 Multipoint
TO
West & Central400028
Java Proper Proper 11/8/2019 12:55 11/8/2019 13:17 0:22
ping high lNAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 11/8/2019 13:01 11/8/2019 13:43 0:42
mac addres VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 11/8/2019 13:39 11/8/2019 14:36 0:57
link down VPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
4000136 Proper Proper 11/8/2019 14:34 11/8/2019 16:18 1:44
SDP huaweVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 11/8/2019 14:01 11/8/2019 15:44 1:43
ping high NAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 11/8/2019 14:06 11/8/2019 15:24 1:18
SDP huaweVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 11/8/2019 14:18 11/8/2019 15:30 1:12
ping high lVPN ServiceL3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
4000136 Proper Proper 11/8/2019 14:20 11/8/2019 15:51 1:31
ping high lNAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper 11/8/2019 18:43 11/8/2019 19:12 0:29
routing meVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000136 Proper Proper 11/8/2019 17:05 11/8/2019 19:56 2:51
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400065 Proper Proper 11/8/2019 16:26 11/8/2019 17:17 0:51
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper 11/8/2019 16:54 11/8/2019 17:14 0:20
SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper 11/8/2019 16:42 11/8/2019 17:02 0:20
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 11/8/2019 16:41 11/8/2019 18:58 2:17
request piNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 11/8/2019 17:27 11/8/2019 18:46 1:19
IntermitteNAP Service INPI-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 11/8/2019 18:36 11/8/2019 19:59 1:23
pengecekan VPN ServiceL3 VPNEmailTO Sumatera4000114 Proper Proper 11/8/2019 21:00 11/8/2019 21:24 0:24
IntermitteNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/8/2019 23:00 11/8/2019 23:18 0:18
degrate VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/8/2019 22:03 11/8/2019 22:38 0:35
add PTR ReNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 11/9/2019 8:34 11/9/2019 10:35 2:01
new integraNon Service
Non Service
WhatsappBIMBO 4000116 Proper Proper 11/9/2019 7:29 11/9/2019 9:40 2:11
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/9/2019 10:30 11/9/2019 10:45 0:15
mac addres VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 11/9/2019 11:06 11/9/2019 11:15 0:09
SDP DownVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 11/9/2019 16:53 11/9/2019 17:05 0:12
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 11/9/2019 12:19 11/9/2019 12:23 0:04
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/9/2019 15:28 11/9/2019 15:52 0:24
IntermitteNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/9/2019 16:47 11/9/2019 17:17 0:30
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 11/9/2019 20:31 11/9/2019 21:03 0:32
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 11/9/2019 20:12 11/9/2019 21:42 1:30
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 11/9/2019 23:05 11/9/2019 23:11 0:06
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice
400070
IP/MPLS
400019
Proper Proper 11/10/2019 3:09 11/10/2019 4:50 1:41
IP access VPN ServiceL3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
40008 Proper Proper 11/10/2019 7:55 11/10/2019 10:06 2:11
create grapNon Service
Non Service
EmailTO Sumatera 400065 Proper Proper 11/10/2019 13:41 11/10/2019 14:06 0:25
IntermitteNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/10/2019 14:50 11/10/2019 15:59 1:09
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 11/10/2019 18:25 11/10/2019 19:46 1:21
request adNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 11/10/2019 22:42 11/10/2019 23:17 0:35
Pindah trafNon Service
Non Service
TOEmail
East Java & Bali Nusra
400020 Proper Proper 11/11/2019 8:56 11/11/2019 9:20 0:24
Reset SDP VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/11/2019 8:57 11/11/2019 9:15 0:18
Reset SDP VPN Service
L2 Multipoint
TOEmail
East Java & Bali Nusra
400015 Proper Proper 11/11/2019 9:15 11/11/2019 9:23 0:08
Ping googleNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 11/11/2019 9:43 11/11/2019 10:18 0:35
Pengecekan VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 11/11/2019 9:48 11/11/2019 10:59 1:11
Ping googleVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 11/11/2019 10:11 11/11/2019 10:59 0:48
Request opVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 11/11/2019 10:16 11/11/2019 12:09 1:53
ospf init Non Service
Non Service
TO Jabodetabek 4000100 Proper Proper 11/11/2019 11:27 11/11/2019 12:58 1:31
SDP DownVPN Service
L2 Multipoint
TO
West & Central400028
Java Proper Proper 11/11/2019 11:31 11/11/2019 12:07 0:36
Pengecekan VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 11/11/2019 11:37 11/11/2019 12:29 0:52
Service IntNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/11/2019 12:14 11/11/2019 13:12 0:58
SDP DownNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/11/2019 12:34 11/11/2019 13:05 0:31
SDP DownVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/11/2019 13:07 11/11/2019 14:01 0:54
IntermitteNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 11/11/2019 13:10 11/11/2019 14:18 1:08
IntermitteNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 11/11/2019 13:08 11/11/2019 14:00 0:52
Optimasi UNAP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 11/11/2019 13:28 11/11/2019 14:31 1:03
IntermitteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 11/11/2019 13:48 11/11/2019 15:06 1:18
Tidak deteVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400073 Proper Proper 11/11/2019 14:21 11/11/2019 15:49 1:28
Hapus routiVPN ServiceL3 VPNEmail
TO Kalisumapa4000158 Proper Proper 11/11/2019 15:14 11/11/2019 16:31 1:17
Reset SDP VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 11/11/2019 16:27 11/11/2019 16:35 0:08
SDP DownVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper 11/11/2019 17:13 11/11/2019 17:27 0:14
Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
L2
Escalate
SGPL2 to
L2
SGPBIMBO
SGP
PIC L1 I Status Note External Customer
Special Note
34 No No Naufal Closed change LSP to LDP, service kemNETTOCYBER INDONESIA
50 No No Naufal Closed sudah best path via telkom / 7 INSANI INVESTAMA
41 No No Naufal Closed change LSP to LDP, service kemCICOR PANATEC
114 No No Naufal Closed sudah best path via telkom / 7 PT. EAST JAKARTA MEDIKA
83 No No Naufal Closed tuning metric hanya memindahkan congest
114 No No Naufal Closed Reset BGP UIN WALISONGO SEMARANG
125 No No Naufal Closed Pengecekan ping sdp normal UNIVERSAL LUGGAGE INDONESIA
41 No No Naufal Closed reroute via telkom, before iix SUZUKI IND Eskalasi langsung dari GSA tidak melalui BBIP.
141 No Yes Dinda Closed problem intermitten tersebut m PT. UNILEVEEskalasi ke mas ugi terkait ping ke 8.8.8.8 intermitten
132 No Yes Galih Closed problem intermitten tersebut m MEDIA LINTAEskalasi ke mas ugi terkait ping ke 8.8.8.8 intermitten
102 No No Dinda Closed Saat ini sudah detek mac di si PT MEDISAFE TECHNOLOGIES
18 No No Dinda Closed reset bgp pelanggan sesuai reqFAJAR TECHNO SYSTEM
SDP dari PLG-A45-PE1 down ke arah muara enim dan dari sisi muara enim tidak terdapat peer k
69 No No Galih Closed Saat ini
Saat ini sudah
ping kekami
google terpant PT.
tambahkan JALAWAVE
peer CAKRAWALA
dari Muara Enim ke PLG-A45-PE2 dan service terpantau Up
4 No No Galih Closed
68 No No Galih Closed Hasil pengecekan kami disisi L PT. PC24 TELEKOMUNIKASI INDONESIA
67 No No Galih Closed Sebelum nya ada perubahan met KDDI CORPORATION
75 No No Galih Closed optimasi dengan membuat jalur pulang pergi sama disisi KPI-CN3 dan CSQ-EN1 dengan utilisasi
29 No No Dinda Closed Saat ini kami cek disisi KPI1- PT. AT&T GLOBAL NETWORK SERVICES
63 No No Dinda Closed reset sap 7/1/3 disisi ANC-CN2.PT BANK DANAMON INDONESIA
25 No No Galih Closed reset sap 7/1/3 disisi ANC-CN2.PT BANK DANAMON INDONESIA
27 No No Dinda Closed Mohon di konfirmasi kembali ke PT. GRAHAMEDIA INFORMASI
54 Yes No Galih Closed ditemukan ada ldp break di sisi JKT-SMD-ANME Cikeas tidak dapat diakses
13 No No dahlia Closed create sdp ME JKT-KPI-CN1 - PT CENTRIN ONLINE PRIMA
3 No No bagas Closed reset SDP 2397:285014035 at SRP-CN1
57 No No bagas Closed reroute path JINOM NETWORK INDONESIA
29 No No bagas Closed create LSP, impact link down K INDOSAT MEGA MEDIA
20 No No bagas Closed create LSP, impact link down K PT. BANK CENTRAL ASIA
109 No No dahlia Closed impact link down KIM - SID DoINDOSAT MEGA MEDIA
53 No No dahlia Closed impact link down KIM - SID Down sehingga link KIM - PAL via icon congest
131 No No dahlia Closed impact link down KIM - SID Down sehingga link KIM - PAL via icon congest
54 No No bagas Closed pengeceka antar metro normalPRIMACOM INTERBUANA
11 No No dahlia Closed l2vc sudah UP ALE INDONESIA PT
13 No No bagas Closed impact link down KIM - SID Down sehingga link KIM - PAL via icon congest
145 No No dahlia Closed leaking vprn 652011 to 652013
30 No Yes bagas Closed req IP untuk add PRT Barrukab.APLIKANUSA LINTASARTA
30 No No dahlia P2C pengeceka antar metro normalPRIMACOM INTERBPT ASIH EKA ABADIUANA
88 No No bagas Closed reroute prefix 103.13.181.0/24INAS PENDIDIKAN DAERAH
78 No No Naufal Closed impact link klaten >< delanggu dan serenan >< solobaru down
67 No No bagas Closed sap under lag 100 banyak looping
130 No No Galih Closed belum dapat dioptimasi karenaPT Bomm Akses Teknologi
50 No No Galih Closed dari pengecekan prefix sudah dPT. BANK CENTRAL ASIA
77 No No Galih Closed optimasi via NTT KURNIA TETAP MULIA
34 No No Galih Closed Add New Router Cacti
48 No No Galih Closed Add Interface Cacti BTM-TJU-EN
62 No No Galih Closed Optimasi dengan LSP P-GAS BTM-MDN
76 No No Riya Closed web https://procurementsourciARTHA TELEKOMINDO
99 No Yes bagas Closed prefix 52.40.0.0/14 reroute da INDOSAT MEGA MEDIA
96 No No Riya Closed mengubah filter mac eggres dsrCENTRIN ONLINE PRIMA
22 No No Riya Closed change path via to_BPP_MTH_AN1_loose
6 No No bagas Closed menambah path MTU menjadi 9190 at JKT-KBS-AN1
35 No No Riya Closed create LSP di kedua sisi BTPN
57 No No Riya Closed coba reroute to iix namun tidakBPOM
12 No No bagas Closed impact hotswap sgi-cn1 PT. BANK CENTRAL ASIA TBK
95 No No Riya Closed pengecekan di metro isat normBUMI DAYA AGROTAMAS
89 No Yes bagas Closed leaking VPRN 5559 ke solarwinFILIPUS PR escaltion improper krn req dari GSA dan breach krn e
37 No No Riya Closed create LSP dan ditemukan portPT ASIH EKA ABADI
29 No No bagas Closed tidak dapat di optimasi karen BBTPN
98 No No Riya Closed tuning metric interface TenGigMEDIA AKSES GLOBAL INDO
42 No No bagas Closed create LSP BT COMMUNICATIONS INDONESIA
34 No No bagas Closed create LSP ARANA TEKNOLOGI INDONESIA
40 No No Riya Closed optimasi dengan menyamakanSARANA ja INDUSTAMA PERKASA
36 No No bagas Closed create cacti
89 No No bagas Closed create LSP
19 No No Naufal Closed Tidak dapat dioptimasi karena WIRAKARYA SAKTI
10 No No Naufal Closed Pengecekan normal AMBHARA DUTA SHANTI
32 No No Naufal Closed Cek kondisi ping dan tracerout HIPERNET INDODATA
9 No No dahlia Closed Reset SDP 4165:285014032 di PGD-CN1
55 No No Naufal Closed Optimasi dengan LSP PRIMACOM INTERBUANA
10 No Yes dahlia Closed pengecekan di layer 2 aman , kINDONESIA Eskalasi ke Pak Sugi dan tim huawei
42 No No dahlia Closed reset bgp pelanggan sesuai reqCENTRIN ONLINE PRIMA
115 No No Naufal Closed optimasi dengan LSP menghindDUMAI MANDIRI NET
21 No No dahlia Closed reset bgp pelanggan sesuai reqCENTRIN ONLINE PRIMA
15 No No dahlia Closed Ping dari sisi BTM-TPV-AN pingMITRA LINTAS MULTIMEDIA
86 No Yes dahlia Closed pengecekan di layer 2 aman , kLINK NET Eskalasi ke Pak Sugi dan tim huawei
17 No No Naufal Closed BTM-TJP hanya memiliki 1 peerBINTAN VISTA
144 No No dahlia Closed Ditemukan ospf JPG-CN1<>KBS-CN2 sempat reset
10 No No dahlia Closed melakukan reset 15420:285014021 KBS-CN1
23 No No Dhio Closed eskalasi ke Iqbal huawei Bank Mandiri
8 No No Fadli Closed reroute via telkom-7713 LEMBAGA PENJAMIN MUTU PENDIDIKAN SULAWESI SELATAN
156 No No Dhio Closed eskalasi ke Iqbal huawei BANK SYARI breach karena sedang banyak request & Re-Open W
22 No No Fadli Closed reroute via NTT-2914 INDOSAT MEGA MEDIA
132 No No Dhio Closed ketika di cek ping sudah kembaJAYA KARTHA SOLUSINDO
98 No No Fadli Closed create lsp pp di kedua sisi BANK MAYBANK INDONESIA
39 No No Dhio Closed reset sdp PT. BANK CENTRAL ASIA, TBK.
0 No No Fadli Closed eskalasi meminta datek lebih l PD. AIR MINUM TINGKAT II PADANG
43 No No Dhio Closed add mpls peer kearah MDN-SGPT. SUMBER ALFARIA TRIJAYA
121 No No Fadli Closed create lsp dikedua sisi INDOCEMENT
64 No No Dahlia Closed add static route ke prefix-pref BUT. SARULLA OPERATIONS
25 No No Fadli Closed Add cacti link BDG-BBT2-P-NCS5K<>YOG-CDC-P-NCS
28 No No dahlia Closed change path to_PBR-PMD-EN1 MITRA LINTAS MULTIMEDIA
12 No No bagas Closed create sdp dari ME BTM-SKP-C PT. BANK CENTRAL ASIA
4 No No dahlia Closed pelanggan sudah normal, suspec PT. SUMIDHAZ PERMATABUNDA
38 No No bagas Closed reroute LSP UNILV
60 No No bagas Closed prepend INP dgn create SpecifiINETINDO TERESTRIAL SOLUSI
67 No No Fadli Closed refresh green button
22 No No Riya Closed reroute from LSP to LDP
42 No No Riya Closed segmentasi kearah pelanggan CEMERLANG MULTIMEDIA BANDUNG
57 No No Fadli Closed create new mac filter Astra_International_Karawang
104 No No Riya Closed segmentasi lokal normal semu DBSI Network
103 No No Fadli Closed add mpls peer kearah MDN-SGPT. SUMBER ALFARIA TRIJAYA
78 No No Riya Closed solved dengan action di sisi p BANK NEGARA INDONESIA
72 No No Fadli Closed add ldp remote peer kearah f PT. MIDI UTAMA INDONESIA, TBK
91 No No Riya Closed segmentasi lokal normal semu HUAWEI TECH INVESTMENT
29 No No Fadli Closed tuning metric di sisi SGI-CN2 k UNIVERSITAS PELITA HARAPAN
171 Yes Yes Riya Closed eskalasi ke L2 SGP, L2 isat da PRIMACOM breach karena sedang banyak WO
51 No No Fadli Closed create graph cacti
20 No No Riya Closed add mpls peer di sisi SGI-CN2 kPT. SUMBER ALFARIA TRIJAYA
20 No No Fadli Closed menemukan sap port yang statPT. SUMBER ALFARIA TRIJAYA
137 No No Riya Closed ketika dicek ping sudah normalARANA TEKNOLOGI INDONESIA
79 No No Fadli Closed hasil pengecekan kondisi sekarPT Techpack Asia
83 No No bagas Closed ketika dicek ping sudah normalINDOWEBHOST KREASI PT
24 No No Fadli Closed ping RTO kearah downstream
18 No No bagas Closed change path KURNIA TETAP MULIA
35 No No bagas Closed create new path MNC KABEL MEDIACOM
121 No Yes Riya Closed add PTR record untuk mail13.ba BANK MANDIEskalasi ke mas alac
131 No No Dinda Closed Create new link BTC-CN1 >< TJP-AN1, BTC- Request dari Mas Ugi
15 No No Riya Closed optimasi dengan membuat jalurCV IFTITAH KENDARI
Sudah kami optimasi dengan membuat jalur lsp baru di kedua sisi saat ini sdp terpantau up,
9 No No Dinda Closed Kami cekhasil
Namun saatping
ini mac address
masih VISIONET
intermitten DATA INTERNASIONAL
dikarenakan tidak semua link ke arah upstream dari MTW-E
12 No No Riya Closed PT. MULTIPERSADA GATRAMEGAH
4 No No Riya Closed loadbalancing interface pada PT MORA TELEMATIKA INDONESIA
24 No No Dinda Closed optimasi dengan membuat jalur PT APLIKANUSA LINTASARTA
30 No No Riya Closed optimasi dengan membuat jalur BINTAN VISTA
32 No Yes Dhio Closed alamat ip tujuan tidak jelas FAJAR TECHNO SYSTEM
90 No No Fadli Closed buat lsp INDOSAT MEGA MEDIA
6 No No Dhio Closed Create cacti sesuai
ketika dicek request.
ping sudah normalCYBERPLUS MEDIA PRATAMA
101 No No Fadli Closed BTM-TJP-AN1-M8
create new path # 0/3/0 METROSOLUSI TEKNOLOGI INDONESIA
BTM-SAY-EN1-950C # 0/3/0
131 No No Galih Closed Sudah
BTM-TJU-EN1-950C # 0/6/0 PT. SUMBER ALFARIA TRIJAYA
kami compare dengan Clus
25 No No Dinda Closed
69 No No Dinda Closed Saat ini jalur tersebut sudah PT. SATNETCOM BALIKPAPAN
81 No No Fadli Closed optimasi dengan membuat Jalur PT. WAHANA BARATAMA MINING
35 No No Riya Closed add new mac filter ARANA TEKNOLOGI INDONESIA
24 No No Galih Closed Set metric 65000 kedua sisi ARB<>KMD dan pindahkan semua LSP ke link 10G ARB<>KMD
18 No No Luthfi Closed Reset SDP 3907:285014035 SRP-CN1
8 No No Luthfi Closed Reset SDP 6119:6971 KDI-PE1
35 No No Galih Closed Pengecekan jalur nya tidak melBINTANG HARAPAN DESA
71 No No Luthfi Closed Mac address terdetect di sisi BANK SYARIAH MANDIRI
48 No No Galih Closed Pengecekan ping ke 8.8.8.8 no BUKIT BINTANG SAWIT
113 No No Galih Closed Reroute 103.89.250.0/23 via t DINAS PENDIDIKAN DAERAH
91 No No Luthfi Closed Set ospf mtu1500 kedua sisi
36 No No Luthfi Closed Create LSP loose dari SYK-PE2 ke arah SDP-EN1
52 No No Galih Closed untuk pengecekan L2 & L3 ter DBSI medan
58 No No Galih Closed jalur tersebut sudah Best pat MARUBUN ARROW INDONESIA
31 No No Galih Closed Optimasi dengan LSP GIGA PATRA MULTIMEDIA
54 No No Luthfi Closed Optimasi dengan LDP INDOSAT MEGA MEDIA
68 No No Galih Closed tunning metric disisi ELK1(befoCYBERPLUS MEDIA PRATAMA
52 No No Galih Closed request datek L2, terdapat lin INDOSAT MEGA MEDIA
63 No No Galih Closed Optimasi via RETN ASIAN DEVEAction oleh Pak Alac
78 No No Luthfi Closed Pengecekan ping normal BT COMMUNICATIONS INDONESIA
88 No No Galih Closed Take out config isolate spoke BANK BTPN
77 No No Galih Closed delete static route di KIM-CN1
8 No No Luthfi Closed Reset SDP 13:285014003 KPI-CN1
14 No No Galih Closed Apply prefix SELA-EN1 di ldp filter SYK-PE1
ari GSA tidak melalui BBIP.
terkait ping ke 8.8.8.8 intermittent jika menggunakan source pelanggan.
terkait ping ke 8.8.8.8 intermittent jika menggunakan source pelanggan.
muara enim tidak terdapat peer kea rah PLG-A45-PE2.
A45-PE2 dan service terpantau Up.
N3 dan CSQ-EN1 dengan utilisasi trafic jalur yang dilewati tidak congest.
A ABADIUANA
krn req dari GSA dan breach krn eskalasi ke pak alac sudah di coba lekak belum berhasil
i dan tim huawei
i dan tim huawei
NDIDIKAN SULAWESI SELATAN
ang banyak request & Re-Open WO karena sudah eskalasi ke huawei tapi masih blm ada respon
ang banyak WO
LSP ke link 10G ARB<>KMD
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 28 oktober 2019 44 WO146522 #2019102840000061 [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Monday, 28 oktober 2019 44 WO146783 #2019102840000079 [WO146783] [S3] [internal] [INTERMITTEN]
Monday, 28 oktober 2019 44 #2019102840000088 Request: Sharing traffic Ketapang <> Kaliang
Monday, 28 oktober 2019 44 WO146785 #2019102840000097 [EP] [INTERNAL] [DOWN] [SR#2-305420163
Monday, 28 oktober 2019 44 WO146605 #2019102840000104 [WO146605] [S3] [internal] [LATENCY] SR#2
Monday, 28 oktober 2019 44 WO146609 #2019102840000113 [S3] [internal] [INTERMITTEN] SR# 2-305
Monday, 28 oktober 2019 44 WO146791 #2019102840000122 [S3] [intermiten] [Website Access Problem]
Monday, 28 oktober 2019 44 WO146831 #2019102840000159 [ES][INTERNAL][HIGH ERROR][SR# 2-30549
Monday, 28 oktober 2019 44 WO146798 #2019102840000168 [PR1] [BBIP] [WO146798] [LOOKING RFO]
Monday, 28 oktober 2019 44 WO146802 #2019102840000177 [WO146802] GSA Silver - Flapping IP is escal
Monday, 28 oktober 2019 44 WO146826 #2019102840000131 [S3] [INTERNAL] [INTERMITTEN] SR#2-3052
Monday, 28 oktober 2019 44 WO146618 #2019102840000141 [WO146618] [S3] [internal] [INTERMITTEN]
Monday, 28 oktober 2019 44 #2019102840000186 Request: Optim traffic Nirwana <> Kayoon
Monday, 28 oktober 2019 44 WO146841 #2019102840000195 [PR3] [INTERNAL] [INTERMITTEN] SR#2-30
Monday, 28 oktober 2019 44 WO146811 #2019102840000202 [S3] [WO146811] [INTERNAL] [INTERMITTEN]
Monday, 28 oktober 2019 44 WO146812 #2019102840000211 [S3] [internal] [HIGH LATENCY] SR#2-305
Monday, 28 oktober 2019 44 WO146792 #2019102940000013 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2
Monday, 28 oktober 2019 44 WO146813 #2019102940000022 RE: [S3] [INTERNAL] [LATENCY] SR# 2-30
Monday, 28 oktober 2019 44 WO146815 #2019102940000031 RE: [S1] [Internal] [DOWN] SR#2-3055060
Monday, 28 oktober 2019 44 WO146818 #2019102940000041 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2
Monday, 28 oktober 2019 44 WO147025 #2019102940000059 RE: [S2] [internal] [DOWN] SR#2-30552027
Tuesday, 29 oktober 2019 44 WO146849 #2019102940000068 RE: [S3] [WO146849] [INTERNAL] [LATENC
Tuesday, 29 oktober 2019 44 WO147028 #2019102940000077 RE: [S3] [internal] [WEB ACCESS PROBLEM]
Tuesday, 29 oktober 2019 44 WO147029 #2019102940000086 [S3] [] [INTERNAL] [WEB ACCESS PROB] SR
Tuesday, 29 oktober 2019 44 WO146830 #2019103140000081 [S3] [internal] [INTERMITTEN] SR#2-30548
Tuesday, 29 oktober 2019 44 WO147045 #2019102940000095 [S1] [INTERNAL] [DOWN] SR#2-3057853974
Tuesday, 29 oktober 2019 44 WO147046 #2019102940000102 [EP] [INTERNAL] [INTERMITTEN] [SR# 2-30
Tuesday, 29 oktober 2019 44 #2019102940000111 Failed Connect VPN Indosat Menggunakan IS
Tuesday, 29 oktober 2019 44 WO147049 #2019102940000121 [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM]
Tuesday, 29 oktober 2019 44 WO147047 #2019102940000139 [EP] [INTERNAL] [SR#2-305791297768] [IDIA
Tuesday, 29 oktober 2019 44 WO146882 #2019102940000148 [S3] [INTERNAL] [REDUCED BANDWIDTH] SR
Tuesday, 29 oktober 2019 44 WO147052 #2019102940000157 [EP] [INTERNAL] [HIGH ERROR] [SR#2-30578
Tuesday, 29 oktober 2019 44 WO147054 #2019102940000166 [S3] [INTERNAL] [WEB ACCESS PROB] SR# 2
Tuesday, 29 oktober 2019 44 WO146876 #2019102940000175 SAT Koneksi Toko X468 DOWN [WO146876]
Tuesday, 29 oktober 2019 44 WO146872 #2019102940000184 [S3] [internal] [REDUCED BANDWIDTH] SR#
Tuesday, 29 oktober 2019 44 WO147061 #2019102940000193 [EP][INTERNAL][DOWN][SR#2-305846658688]
Tuesday, 29 oktober 2019 44 WO146894 #2019102940000201 [EP] [INTERNAL] [DOWN] [SR# 2-305858290
Tuesday, 29 oktober 2019 44 WO146898 #2019102940000219 Pengecekan VLAN 4015 ME Cyber (BIT) - W
Tuesday, 29 oktober 2019 44 WO147070 #2019102940000228 WO147070 [PR2] [OPEN] [Packet Loss] SR#
Tuesday, 29 oktober 2019 44 WO147078 #2019102940000237 [S2] [INTERNAL] [DOWN] SR# 2-305895914
Tuesday, 29 oktober 2019 44 WO147082 #2019102940000246 Pengecekan VLAN 4038 di beberapa ME -
Tuesday, 29 oktober 2019 44 WO146915 #2019103040000011 RE: Pengecekan VLAN 4012 - WO146915
Tuesday, 29 oktober 2019 44 WO147080 #2019103040000029 RE: Pengecekan VLAN 4020 ME JKT-MHC-AN1
Tuesday, 29 oktober 2019 44 WO147084 #2019103040000038 RE: Pengecekan LTE Down under VLAN 4011
Tuesday, 29 oktober 2019 44 WO146917 #2019103040000047 RE: [PL1] [INTERNAL] [DOWN] SR# 2-305929
Tuesday, 29 oktober 2019 44 WO146921 #2019103040000056 RE: [S2] [INTERNAL] [DOWN] SR#2-30588243
Tuesday, 29 oktober 2019 44 WO146922 #2019103040000065 RE: reset SDP down JKT-SRP-CN1-SR12
wednesday, 30 oktober 2019 44 WO146929 #2019103040000074 RE: Pengecekan LTE DOWN VLAN 4033 BAB
wednesday, 30 oktober 2019 44 WO146933 #2019103040000083 RE: [S1] [INTERNAL] [DOWN] SR#2-306096
wednesday, 30 oktober 2019 44 WO147088 #2019103040000092 RE: [EP] [INTERNAL] [High Error] [SR#2-30
wednesday, 30 oktober 2019 44 WO146936 #2019103040000109 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-
wednesday, 30 oktober 2019 44 #2019103040000118 Request Change Path LSP Tunnel3/0/3 di PB
wednesday, 30 oktober 2019 44 WO147098 #2019103040000127 Bls: [S3] [INTERNAL] [Intermitten] SR#2-
wednesday, 30 oktober 2019 44 WO146946 #2019103040000136 RE: [S3] [INTERNAL] [LATENCY] SR# 2-30613
wednesday, 30 oktober 2019 44 WO146947 #2019103040000145 RE: [S3] [INTERNAL] [INTERMITTEN] SR#
wednesday, 30 oktober 2019 44 WO147108 #2019103040000154 RE: [S3] [WO147108] [INTERNAL] [LATENCY
wednesday, 30 oktober 2019 44 WO146949 #2019103040000163 Bls: [S3] [INTERNAL] [REDUCE BANDWIDTH] S
wednesday, 30 oktober 2019 44 WO147110 #2019103040000172 Bls: [ES] [INTENRAL] [HIGH ERROR] [SR#2-3
wednesday, 30 oktober 2019 44 #2019103040000181 RE: SDP tidak mau UP Aktivasi DETH (MPLS L
wednesday, 30 oktober 2019 44 WO146959 #2019103040000191 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3
wednesday, 30 oktober 2019 44 WO147123 #2019103040000207 RE: [EP][INTERNAL][INTERMITTEN]][SR#2-3
wednesday, 30 oktober 2019 44 WO147121 #2019103040000216 RE: [PL2] [WO147121] [INTERNAL] [INTERMIT
wednesday, 30 oktober 2019 44 WO147109 #2019103140000125 [S3] [WO147109] [INTERNAL] [INTERMITTEN]
wednesday, 30 oktober 2019 44 #2019103040000225 RE: Open Routing IP NMS PDH NEC
wednesday, 30 oktober 2019 44 #2019103040000234 RE: Need Help ME Gekbrong
wednesday, 30 oktober 2019 44 WO147142 #2019103040000243 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
wednesday, 30 oktober 2019 44 WO147139 #2019103040000252 RE: [S3] [INTERNAL] [INTERMITTEN] SR#
wednesday, 30 oktober 2019 44 WO147133 #2019103140000018 [S3] [INTERNAL] [INTERMITTEN] SR#2-30624
wednesday, 30 oktober 2019 44 WO146986 #2019103140000027 [S3] [INTERNAL] [INTERMITTEN] SR# 2-30
wednesday, 30 oktober 2019 44 WO147145 #2019103140000036 reset vlan down di ME PWT-BTR-PE1-SR7
wednesday, 30 oktober 2019 44 WO146983 #2019103140000045 [S3] [INTERNAL] [Intermitten] SR#2-3062
wednesday, 30 oktober 2019 44 WO146984 #2019103140000054 [EP][INTERNAL][HIGH ERROR][SR#2-30630115
wednesday, 30 oktober 2019 44 WO146988 #2019103140000063 [EP] [INTERNAL] [ERROR] [SR#2-30634742
wednesday, 30 oktober 2019 44 TT30830101 #2019103140000091 ESCALATE TT30830101 IMPACT: Looping ## A
wednesday, 30 oktober 2019 44 WO146903 #2019110140000019 [ES][INTERNAL][INTERMITTEN][SR#2-305876
thursday, 31 oktober 2019 44 WO146989 #2019103140000072 Check and fix Indosat link Denpasar due
thursday, 31 oktober 2019 44 #2019103140000107 Add New Device Cacti
thursday, 31 oktober 2019 44 WO146992 #2019103140000116 [WO146992] RAN Access Problem - Looping Pr
thursday, 31 oktober 2019 44 #2019103140000143 Informasi Looping TBK-AN2 Alu dan TBK-AN
thursday, 31 oktober 2019 44 WO147004 #2019103140000287 RE: [EP] [INTERNAL] [DOWN] [SR#2-306245
thursday, 31 oktober 2019 44 WO147005 #2019103140000152 RE: [EP] [INTERNAL] [High Error] [SR#2-30
thursday, 31 oktober 2019 44 #2019103140000134 Reset SDP Down berikut ini : A:JKT-KPI-CN1
thursday, 31 oktober 2019 44 WO147011 #2019103140000161 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3
thursday, 31 oktober 2019 44 WO147012 #2019103140000171 RE: [S3] [INTERNAL] [REDUCED BANDWITH] SR#
thursday, 31 oktober 2019 44 WO147015 #2019103140000189 RE: [S2] [INTERNAL] [DOWN] SR# 2-30629
thursday, 31 oktober 2019 44 WO147018 #2019103140000198 RE: [S3] [INTERNAL] [Intermitten] SR#2-3
thursday, 31 oktober 2019 44 WO147164 #2019103140000205 RE: [S-ESCALATION][S3][INTERNAL][INTER
thursday, 31 oktober 2019 44 WO147173 #2019103140000214 RE: Check and fix Indosat link Denpasar
thursday, 31 oktober 2019 44 #2019103140000278 RE: TDM Over IP MKS-KIM-CN1-X8 >< MD
thursday, 31 oktober 2019 44 WO147227 #2019103140000223 RE: [S-ESCALATION][S3][INTERNAL][INTERM
thursday, 31 oktober 2019 44 WO147184 #2019103140000232 RE: reset SDP DOwn JKT-KBS-CN1-SR12
thursday, 31 oktober 2019 44 WO147238 #2019103140000241 RE: [WO147238] [S3] [INTERNAL] [INTERM
[WO147246] [S3] [internal] [LATENCY] SR#2-30666428628
thursday, 31 oktober 2019 44 WO147240 #2019103140000251 RE: [WO147240] [S3] [INTERNAL] [REQUEST
thursday, 31 oktober 2019 44 WO147246 #2019103140000269
thursday, 31 oktober 2019 44 WO147192 #2019103140000296 RE: [WO147192] [S3] [internal] [INTERMIT
thursday, 31 oktober 2019 44 WO146431 #2019103140000303 RE: [S-ESCALATION][S3][INTERNAL][WEB AC
Friday, 1 November 2019 44 WO147254 #2019110140000028 RE: [WO147254] [PL2] [INTERNAL] [ IP Acce
Friday, 1 November 2019 44 #2019110240000026 RE: U_SAWOTRATAP CELL disable
Friday, 1 November 2019 44 #2019110140000037 mohon reset SDP
Friday, 1 November 2019 44 WO147213 #2019110140000046 Re: [EP] [INTERNAL] [DOWN] [SR#2-306245
Friday, 1 November 2019 44 WO147274 #2019110140000055 Re: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Friday, 1 November 2019 44 WO147222 #2019110140000064 RE: [S2] [INTERNAL] [DOWN] SR# 2-306889
Friday, 1 November 2019 44 WO147289 #2019110140000073 RE: [S3] [INTERNAL] [REQUEST] SR#2-306
Friday, 1 November 2019 44 WO147290 #2019110140000082 Re: [S3] [INTERNAL] [INTERMITTEN] SR#2-3
Friday, 1 November 2019 44 #2019110140000091 Configure Service
Friday, 1 November 2019 44 #2019110140000108 Create interlink area 21 gsb-cn1 >< gsb-cn2
Friday, 1 November 2019 44 WO147425 #2019110140000117 Re: [S3] [INTERNAL] [Intermitten] SR#2-3
Friday, 1 November 2019 44 WO147296 #2019110140000126 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-
Friday, 1 November 2019 44 #2019110240000035 Reroute Link B2B to ME Pasar Cimeng (LAM
Friday, 1 November 2019 44 WO147438 #2019110140000135 RE: [S-ESCALATION][S3][INTERNAL][INTE
Friday, 1 November 2019 44 WO147439 #2019110140000144 RE: [S-ESCALATION][S3][INTERNAL][INTERM
Friday, 1 November 2019 44 WO147311 #2019110140000153 RE: [PL2] [INTERNAL] [REQUEST] SR# 2-3071
Saturday, 2 November 2019 44 WO147443 #2019110240000017 RE: [S-ESCALATION][S3][INTERNAL][INTER
Saturday, 2 November 2019 44 WO147321 #2019110240000044 RE: [WO147321] [PL2] [INTERNAL] [] SR#2-3
Saturday, 2 November 2019 44 WO147458 #2019110240000053 Re: [S1] [INTERNAL] [DOWN] SR#2-307498
Saturday, 2 November 2019 44 WO147331 #2019110240000062 RE: [PR1] [BBIP] [LATENCY] [SR#2-3040217
Saturday, 2 November 2019 44 WO147469 #2019110240000071 Re: [S2] [INTERNAL] [DOWN] SR# 2-30760
Saturday, 2 November 2019 44 WO147470 #2019110240000081 Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-
Saturday, 2 November 2019 44 WO147479 #2019110240000099 RE: [S2] [INTERNAL] [DOWN] SR# 2-30770
Saturday, 2 November 2019 44 WO147480 #2019110240000106 Re: [PL1] [INTERNAL] [DOWN] SR# 2-3077
Saturday, 2 November 2019 44 WO147340 #2019110340000015 [S3] [WO147340] [INTERNAL] [INTERMITTEN]
Sunday, 3 November 2019 44 WO147346 #2019110340000024 RE: [S3] [internal] [Intermitten] SR#2-30
Sunday, 3 November 2019 44 TT30915418 #2019110340000033 ESCALATE TT30915418 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30915780 #2019110340000042 ESCALATE TT30915780 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30915837 #2019110340000051 SCALATE TT30915837 IMPACT: High Utilizatio
Sunday, 3 November 2019 44 WO147487 #2019110340000097 Bls: [S2] [INTERNAL] [DOWN] SR# 2-3
Sunday, 3 November 2019 44 WO146911 #2019110340000113 Bls: [EP] [INTERNAL] [DOWN] [SR#2-30588
Sunday, 3 November 2019 44 TT30916778 #2019110340000061 ESCALATE TT30916778 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30916886 #2019110340000079 ESCALATE TT30916886 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30916933 #2019110340000088 ESCALATE TT30916933 IMPACT: High Utilizati
Sunday, 3 November 2019 44 WO147394 #2019110340000104 Bls: [PL2] [INTERNAL] [LATENCY] SR# 2-3
Sunday, 3 November 2019 44 WO147489 #2019110340000122 Bls: [PL1] [INTERNAL] [DOWN] SR# 2-30799
Sunday, 3 November 2019 44 TT30917886 #2019110340000131 ESCALATE TT30917886 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30917889 #2019110340000141 ESCALATE TT30917889 IMPACT: High Utilizati
Sunday, 3 November 2019 44 WO147501 #2019110340000159 Bls: [S3] [INTERNAL] [INTERMITTEN] SR#
Sunday, 3 November 2019 44 WO147397 #2019110340000168 Bls: [S3] [INTERNAL] [REQUEST] SR# 2-307
Sunday, 3 November 2019 44 TT30922080 #2019110340000177 ESCALATE TT30922080 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30922168 #2019110340000186 ESCALATE TT30922168 IMPACT: High Utilizati
Sunday, 3 November 2019 44 TT30922176 #2019110340000195 ESCALATE TT30922176 IMPACT: High Utilizati
Sunday, 3 November 2019 44 WO147398 #2019110340000202 Bls: [EP][INTERNAL][ERROR][SR#2-3082459452
Sunday, 3 November 2019 44 WO147504 #2019110440000013 Bls: [WO147504] [S3] [internal] [INTERM
Request TypeRequest Category
Request Note ServiceSpecific
Type Received
Service Requestor
Via KB Segmentation
Escalation
Problem Handling
Service Problemping google NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemping ke 203.NAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling
Traffic Load Share
Ketapang <>Non Service
Non Service
TOEmail
East Java & Bali Nusra
4000155 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemhigh latencyVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemsulit akses NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INPI-NOC
HPSMFH Backoffice IP/MPLS
400071 Proper Proper
Non Problem Handling
Provide Information
RFO link flapVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Non Problem
Domestic
Handling
Routing Optimization
reroute prefNAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Non Problem Handling
Traffic Load Share
KYN >< BDL Non Service
Non Service
TOEmail
East Java & Bali Nusra
4000155 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service ProblemPing size 15VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INPI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INPI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemChane PathNAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemChange PathVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemReroute viaNAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Problem Handling
Service Problemreroute via NAP Service INPI-NOC
HPSMFH Backoffice IP/MPLS
4000175 Proper Proper
Problem Handling
Service Problemlatency VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice400019
IP/MPLS
400037Proper Proper
Problem Handling
Service ProblemLSP Down NAP Service IDIA I-NOC
HPSMFH Backoffice400028
IP/MPLS
400037Proper Proper
Non Problem Handling
Create/Modify QoSupgrage qosVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper Proper
Problem Handling Others tidak bisa akNon Service Non Service
Email Others 40004 ProperImproper
Problem Handling
Service Problemping ke 202.NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service Problemping ke 180.NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service ProblemBGP Down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40001 Proper Proper
Problem Handling
Service Problemtidak detectVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemping ke 202.NAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemakses dari hNAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSMTO Jabodetabek400015 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service ProblemSDP Down NAP Service IDIA HPSM TO Jabodetabek400028 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSMTO Jabodetabek400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSMTO Jabodetabek400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSMTO Jabodetabek400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSMTO Jabodetabek400015 Proper Proper
Problem Handling
Service ProblemLSP Down Non Service
L2 Multipoint
I-NOC
HPSMFH Backoffice400028
IP/MPLS
400037Proper Proper
Problem Handling
Service ProblemClear arp inNAP Service IDIA
I-NOC
HPSMFH Backoffice IP/MPLS
400051 Proper Proper
Problem Handling
Service ProblemSDP Down NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemtidak detectNAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA
I-NOC
HPSMFH Backoffice400070
IP/MPLS
400097Proper Proper
Non Problem
Domestic
Handling
Routing Optimization
request chan Non Service
Non Service
I-NOC
Email
FH Backoffice IP/MPLS
400062 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA I-NOC
HPSM
FH Backoffice400020
IP/MPLS
400070Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX HPSM TO Jabodetabek
400072 400064Proper Proper
Problem Handling
Service ProblemSDP Down Non Service Non Service
Email
TO Jabodetabek400028 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemlink congestNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service Problemleaking routVPN ServiceL3 VPNEmail
I-NOC FH Backoffice IP/MPLS
400080 Proper Proper
Non Problem Handling Others Waktu TimeNon Service Non Service
TO
Email
West & Central Java
400038 Proper Proper
Problem Handling
Service Problemping pelangVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX I-NOC
HPSM
FH Backoffice400072
IP/MPLS
400019Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemlink down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service Problemtidak dapat VPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
400087 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice400019
IP/MPLS
400097Proper Proper
Problem Handling
Service Problemlatency VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400079 Proper Proper
Non Problem Handling
Cacti Update add device Non Service Non Service
EmailTO Sumatera 400065 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemintermittentNon ServiceNon Service
HPSMTO Kalisumapa
400020 4000136Proper Proper
Problem Handling
Service ProblemSDP huaweiVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper
Problem Handling
Service Problemlink problemNAP Service INIX I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service Problemreset sdp Non Service Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemping high laVPN Service
L2 PointI-NOC
to HPSM
Point
FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service IDIA I-NOC
HPSM
FH Backoffice400070
IP/MPLS
400019Proper Proper
Problem Handling
Service Problemrequest pindNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem Handling
Service Problemrequest optNAP Service IDIA I-NOC
HPSM
FH Backoffice400070
IP/MPLS
400028Proper Proper
Problem Handling
Service Problemping high laVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem Handling
Service ProblemSDP huaweiVPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice
4000172
IP/MPLS400062Proper Proper
Problem Handling
Service Problemrequest meng VPN Service
L2 Multipoint
Email
TO Kalisumapa 400097 Proper Proper
Problem Handling
Service ProblemintermittentVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem Handling
Service ProblemSDP down VPN Service L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemintermittentVPN Service
L2 Multipoint
I-NOC FH Backoffice400072
HPSM 400020Proper Proper
IP/MPLS
Non Problem Handling
Create/Modify Macrequest
Filter penNAP Service INIX I-NOC
HPSM
FH Backoffice40005
IP/MPLS
400072 Proper Proper
Problem Handling
Service ProblemintermittentVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemping high laVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400097
IP/MPLS
4000172Proper Proper
Problem Handling
Service Problemrequest reroNAP Service IDIA HPSM GSA 400064 ImproperProper
Problem Handling
Service ProblemIP access prNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem Handling
Service ProblemIP access prVPN Service
L 3 VPNEmail
TO East Java & Bali Nusra
40008 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
TOEmail
East Java & Bali Nusra
400060 Proper Proper
Non Problem Handling
Service Migration
Migration seVPN ServiceL3 VPNI-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Non Problem Handling
Create/Modify QoSchange qos N l AP Service IDIA
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper
Non Problem Handling
Service Migration
Migration seNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
4000146 Proper Proper
Non Problem Handling
Create/Modify Macallow
Filter mac inNAP Service INIX
I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem Handling
Service ProblemIntermittentNAP Service IDIA I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling
Service Migration
Migration seVPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400095 Proper Proper
Non Problem Handling Others integration Non Service Non Service
WhatsappBIMBO 4000146 Proper Proper
Problem Handling
Service ProblemIntermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper
Problem Handling
Service ProblemIntermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Non Problem Handling
SDP Creation create SDP Non ServiceNon Service
EmailTO Sumatera 400095 Proper Proper
Problem Handling
Service ProblemIntermittentVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemIntermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Create/Modify Macrequest
Filter penNAP Service INIX I-NOC
HPSMFH Backoffice40005
IP/MPLS
400072 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service Problemflooding IP NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400071 Proper Proper
Problem Handling
Service ProblemBGP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper
Non Problem Handling
Provide Information
check allocaVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000162 Proper Proper
Problem Handling
Service ProblemBGP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service ProblemIntermittent VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP down NAP Service INIX I-NOC
HPSMFH Backoffice400028
IP/MPLS
400072Proper Proper
Problem Handling
Service ProblemSDP down NAP Service IDIA I-NOC
HPSMFH Backoffice400028
IP/MPLS
400070Proper Proper
Problem Handling
Service Problemping denganVPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemping kpi-diaNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service Problemsdp down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper
Non Problem Handling
Create/Modify Macallow
Filter mac NAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic
High utilLink)Non Service
Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400030 Proper Proper
Problem Handling
Service Problemintermittent NAP Service INIX
I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper
Problem Handling
Service ProblemintermittentNAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper
Received Date Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
L2
Escalate
SGPL2 to
L2
SGPBIMBO
SGP
PIC L1 Status Note
10/28/2019 9:50 10/28/2019 11:04 1:14 74 No No bagas Closed pengecekan antar metro normal dan
10/28/2019 11:22 10/28/2019 12:21 0:59 59 No No dahlia Closed reroute prefix 203.142.82.0/24 via
10/28/2019 9:50 10/28/2019 11:44 1:54 114 No No bagas Closed memindahkan service UP ketapang at KYN-CN2
10/28/2019 13:05 10/28/2019 13:31 0:26 26 No No dahlia Closed change Lsp to ldp
10/28/2019 13:31 10/28/2019 15:02 1:31 91 No No bagas Closed create path menghindari livk TBK-
10/28/2019 14:26 10/28/2019 14:48 0:22 22 No No dahlia Closed change LDP to LSP SDP 8083 at SG
10/28/2019 14:47 10/28/2019 15:33 0:46 46 No No dahlia Closed reroute prefix 203.133.160.0/19 vi
10/28/2019 17:21 10/28/2019 18:59 1:38 98 No No bagas Closed jalur MPLS normal dan ping ke tu
10/28/2019 17:34 10/28/2019 19:14 1:40 100 No No dahlia Closed dari sisi CSF-AN1 tidak ditemukan m
10/28/2019 18:12 10/28/2019 19:09 0:57 57 No No bagas Closed reroute IP 180.250.248.146 dari OI
10/28/2019 15:33 10/28/2019 15:55 0:22 22 No No dahlia Closed membinding tunnel existing
10/28/2019 15:22 10/28/2019 16:18 0:56 56 No No bagas Closed create LSP
10/28/2019 16:30 10/28/2019 18:59 2:29 149 No No bagas Closed tuning metrik at KYN-CN2 to_SBY-BDL-AN1-IXRR
10/28/2019 19:31 10/28/2019 19:47 0:16 16 No No galih Closed jalur saa ini best path dikarenaka
10/28/2019 19:48 10/28/2019 20:21 0:33 33 No No Naufal Closed Optimasi pulang pergi nya via LSP
10/28/2019 19:51 10/28/2019 20:48 0:57 57 No No Naufal Closed Optimasi jalur melalui GSB-CN1 <>
10/28/2019 21:53 10/28/2019 22:55 1:02 62 No No Naufal Closed Optimasi jalur LSP dikedua sisi, saa
10/28/2019 20:39 10/28/2019 20:50 0:11 11 No No Naufal Closed Change path sesuai request
10/28/2019 22:38 10/28/2019 23:28 0:50 50 No No Naufal Closed Optimasi path di sisi MDN-GIN-CO
10/28/2019 22:52 10/28/2019 23:05 0:13 13 No No Naufal Closed Change path sesuai request
10/28/2019 23:52 10/29/2019 0:28 0:36 36 No No Naufal Closed Untuk Service L2 terpantau normal,
10/29/2019 0:07 10/28/2019 1:39 1:32 92 No No Naufal Closed Optimasi LSP di kedua sisi, saat in
10/29/2019 1:20 10/28/2019 1:29 0:09 9 No No Naufal Closed Reroute Via Telkom
10/29/2019 9:50 10/29/2019 10:03 0:13 13 No No Bagas Closed Add prefix 103.196.46.0 to specia
10/29/2019 9:52 10/29/2019 10:41 0:49 49 No No bagas Closed maink link JKT-MDN down sehingga
10/29/2019 11:33 10/29/2019 11:37 0:04 4 No No dhio Closed change LSp to ldp dan tidak alterna
10/29/2019 11:23 10/29/2019 11:50 0:27 27 No No bagas Closed upgrade to qos lv 5 interface Gi0
10/29/2019 11:31 10/29/2019 11:53 0:22 22 No No dhio Closed optimalisasi prefix 203.142.69.0/24 via TATA
10/29/2019 11:49 10/29/2019 13:16 1:27 87 No No dhio Closed best path via TATA, coba optimasi
10/29/2019 11:43 10/29/2019 14:01 2:18 138 No Yes dhio Closed reroute prefix 180.250.87.0/24 via NTT
10/29/2019 14:27 10/29/2019 14:33 0:06 6 No No dhio Closed BGP sudah established
10/29/2019 13:43 10/29/2019 14:42 0:59 59 No No bagas Closed creare LSP PP menghidari BTC-CN2
10/29/2019 13:56 10/29/2019 14:46 0:50 50 No Yes dhio Closed best path via TATA, coba optimasi
10/29/2019 14:37 10/29/2019 14:50 0:13 13 No No bagas Closed change LSp to ldp
10/29/2019 13:35 10/29/2019 15:05 1:30 90 No No dhio Closed reroute prefix 63.217.66.0/24 vi
10/29/2019 14:59 10/29/2019 15:34 0:35 35 No No bagas Closed create LSP
10/29/2019 15:36 10/29/2019 16:07 0:31 31 No No bagas Closed create LSP
10/29/2019 16:06 10/29/2019 16:17 0:11 11 No No dhio Closed reset sdp 2368:285014015 at SRP
10/29/2019 17:06 10/29/2019 17:37 0:31 31 No No dhio Closed create LSP
10/29/2019 18:24 10/29/2019 18:30 0:06 6 No No dhio Closed change LSp to ldp
10/29/2019 20:02 10/29/2019 20:10 0:08 8 No No Naufal Closed reset SDP kareab looping
10/29/2019 20:38 10/29/2019 20:49 0:11 11 No No Naufal Closed reset SDP kareab looping
10/29/2019 21:03 10/29/2019 21:05 0:02 2 No No Naufal Closed reset SDP kareab looping
10/29/2019 22:43 10/29/2019 23:12 0:29 29 No No Naufal Closed reset SDP kareab looping
10/29/2019 21:55 10/29/2019 22:19 0:24 24 No No Naufal Closed Saat ini sedang kami lakukan penge
10/29/2019 22:37 10/29/2019 23:01 0:24 24 No No Naufal Closed clear arp sesuai request
10/29/2019 23:35 10/29/2019 23:43 0:08 8 No No Naufal Closed reset SDP kareab looping
10/30/2019 4:50 10/30/2019 4:58 0:08 8 No No Luthfi Closed reset SDP kareab looping
10/30/2019 7:32 10/30/2019 7:55 0:23 23 No No Fadli Closed create LSP di sisi JKT-APT-AN1
10/30/2019 7:55 10/30/2019 8:58 1:03 63 No No Dhio Closed hasil pengecekan sap-port blm det
10/30/2019 10:08 10/30/2019 11:24 1:16 76 No No Fadli Closed create LSP menghindari segment y
10/30/2019 10:03 10/30/2019 10:28 0:25 25 No No Dhio Closed change path lsp
10/30/2019 10:55 10/30/2019 11:40 0:45 45 No No Fadli Closed tuning metric disisi KIM-CN2 befor
10/30/2019 11:01 10/30/2019 12:04 1:03 63 No No Dhio Closed create lsp
10/30/2019 11:48 10/30/2019 12:29 0:41 41 No No Fadli Closed tidak dapat dioptimasi karena tidak
10/30/2019 11:39 10/30/2019 12:28 0:49 49 No No Dhio Closed tidak dapat dioptimasi karena tidak
10/30/2019 12:14 10/30/2019 14:08 1:54 114 No Yes Fadli Closed pengecekan normal, eskalasi ke pa
create lsp
10/30/2019 12:07 10/30/2019 13:38 1:31 91 No No Fadli Closed reroute via Telin-7713
11/18/2019 3:52 PM :
10/30/2019 14:50 10/30/2019 15:38 0:48 48 No No Dhio Closed - SDP Down di KBS-AN2, action spm menyamaka
10/30/2019 13:38 10/30/2019 15:19 1:41 101 No No Fadli Closed pengecekan normal, ping terpantau
10/30/2019 14:33 10/30/2019 14:46 0:13 13 No No Dhio Closed change path lsp
10/30/2019 14:48 10/30/2019 15:11 0:23 23 No No Fadli Closed tuning metric before 10 after 19
10/30/2019 14:02 10/30/2019 16:00 1:58 118 No No Dhio Closed pengecekan link service normal se
10/30/2019 17:31 10/30/2019 18:01 0:30 30 No No Fadli Closed Leaking route ke 652013
10/30/2019 16:55 10/30/2019 18:18 1:23 83 Yes No Dhio Closed add ABR ip system di metro SUK-GKB-EN1-SAR8
10/30/2019 18:11 10/30/2019 18:23 0:12 12 No No Fadli Closed add config adspec pada lsp yang d
10/30/2019 17:52 10/30/2019 18:11 0:19 19 No No Dhio Closed change path lsp
10/30/2019 20:46 10/30/2019 21:21 0:35 35 No No dahlia Closed create LSPat JKT-SRY-EN1
10/30/2019 21:31 10/30/2019 21:35 0:04 4 No No bagas Closed change path to_PMH_loose
10/30/2019 21:33 10/30/2019 21:46 0:13 13 No No bagas Closed reset SDP kareab looping
10/30/2019 21:29 10/30/2019 21:41 0:12 12 No No dahlia Closed change path
10/30/2019 21:37 10/30/2019 23:15 1:38 98 No No dahlia Closed antar metro normal tetapi ping ke
10/30/2019 23:41 10/31/2019 0:59 1:18 78 No No dahlia Closed reset BGP
10/30/2019 23:28 10/31/2019 0:11 0:43 43 No No dahlia Closed reset SAP under lag 200 krn banyak looping
10/30/2019 2:07 10/30/2019 3:53 1:46 106 No No dhio Closed create LSP
10/31/2019 1:52 10/31/2019 2:20 0:28 28 No No bagas Closed Ping latency merupakan expected
10/31/2019 2:58 10/31/2019 3:09 0:11 11 No No bagas Closed add new device BTM-BTC-CN2-X8A
10/31/2019 7:11 10/31/2019 7:52 0:41 41 No No Fadli Closed reset SDP 9254:285014020 at KBS-CN1
10/31/2019 8:00 10/31/2019 10:01 2:01 121 No Yes Riya Closed pengecekan spm service vpls normal, namun pin
10/31/2019 10:27 10/31/2019 10:38 0:11 11 No No Riya Closed adjust MTU dari 1586 menjadi 1600
10/31/2019 10:22 10/31/2019 10:46 0:24 24 No No Fadli Closed datek tidak jelas, WO dikembalikan
10/31/2019 10:46 10/31/2019 11:14 0:28 28 No No Fadli Closed reset sdp
10/31/2019 11:57 10/31/2019 12:53 0:56 56 No No Riya Closed create new path di kedua sisi
10/31/2019 12:13 10/31/2019 13:48 1:35 95 No No Fadli Closed create new path
10/31/2019 12:18 10/31/2019 13:38 1:20 80 No No Riya Closed pindah binding config dari port 2/0
10/31/2019 12:44 10/31/2019 13:43 0:59 59 No No Fadli Closed create lsp namun mentok di 23ms,
10/31/2019 15:24 10/31/2019 15:42 0:18 18 No No Riya Closed reroute via lsp di kedua sisi
10/31/2019 14:31 10/31/2019 15:19 0:48 48 No No Riya Closed create new path di sisi BLI-TEU-EN
10/31/2019 14:37 10/31/2019 16:18 1:41 101 No No Riya Closed create lsp baru kedua sisi
10/31/2019 15:12 10/31/2019 16:55 1:43 103 No No Fadli Closed create new path
10/31/2019 16:47 10/31/2019 17:01 0:14 14 No No Fadli Closed reset sdp
10/31/2019 17:10 10/31/2019 17:57 0:47 47 No No Riya Closed tuning metric
10/31/2019 17:15 10/31/2019 17:51 0:36 36 No No Fadli Closed add mac-address
10/31/2019 19:42 10/31/2019 19:49 0:07 7 No No Bagas Closed reroute dari LSP ke LDP
10/31/2019 17:49 10/31/2019 18:18 0:29 29 No No Riya Closed create lsp di kedua sisi
10/31/2019 11:14 10/31/2019 18:27 7:13 433 No No Riya Closed reroute via Telin-7713
11/1/2019 7:37 11/1/2019 8:56 1:19 79 No No Riya Closed tidak ada blocking di sisi indosat,
11/1/2019 9:38 11/1/2019 10:10 0:32 32 No No Dinda Closed ping dari KYN-CN1 dan KYN-CN2 tembus,hasil p
11/1/2019 11:56 11/1/2019 12:23 0:27 27 No No Dinda Closed terdapat mtu service yang missmatch, sehingga
11/1/2019 10:18 11/1/2019 10:39 0:21 21 No No Riya Closed Sudah kami buatkan service managem
11/1/2019 10:28 11/1/2019 11:00 0:32 32 No No Riya Closed set qos lvl 5 disisi metro PTK-AYN
11/1/2019 12:50 11/1/2019 13:27 0:37 37 No No Riya Closed interface tersebut masih digunakan
11/1/2019 13:28 11/1/2019 13:43 0:15 15 No No Dinda Closed Sudah kami tambahkan mac filter di
11/1/2019 13:44 11/1/2019 14:42 0:58 58 No No Riya Closed kami optimasi dengan tuning metric
11/1/2019 13:46 11/1/2019 14:07 0:21 21 No No Dinda Closed Create VSI di sisi BCP-CN1 sesuai request.
11/1/2019 12:28 11/1/2019 13:12 0:44 44 No No Riya Closed Create new link area 21 gsb-cn1 >< gsb-cn2.
hasil trace ke arah google tidak terdapat anoma
11/1/2019 14:13 11/1/2019 15:55 1:42 102 No No Dinda Closed optimasi
Masih kamidengan setpenyebab
analisa metric namun
packet loss untuk
11/1/2019 15:59 11/1/2019 18:22 2:23 143 No No Riya Closed
11/1/2019 17:18 11/1/2019 18:17 0:59 59 No No Dinda Closed Create remote ldp-peer disisi LPG-PSC-EN1-910
11/1/2019 17:45 11/1/2019 18:14 0:29 29 No No Dinda Closed Segment KPI-CN4><SGI-CN1 sudah ka
11/1/2019 18:26 11/1/2019 18:39 0:13 13 No No Riya Closed optimasi dengan mengubah path acti
11/1/2019 21:05 11/1/2019 21:16 0:11 11 No No Fadli Closed add mac-address baru di MLG-PE1
11/2/2019 0:22 11/2/2019 0:36 0:14 14 No No Dhio Closed ketika di cek link sudah normal
11/2/2019 14:55 11/2/2019 16:35 1:39 99 No No galih Closed Create access list (access-group M
11/2/2019 13:24 11/2/2019 14:24 1:00 60 No No Dinda Closed reset disisi kami, namun no improv
11/2/2019 15:09 11/2/2019 16:04 0:55 55 No No galih Closed Konfigurasi port pada switch ACS2
11/2/2019 16:26 11/2/2019 18:06 1:40 100 No No galih Closed reset bgp
latency sebelum
dibawah 20nya
saatnamun nomemungkinka
ini tidak imp
11/2/2019 18:42 11/2/2019 19:49 1:07 67 No No Riya Closed Saat ini sudah kami buatkan jalur lsp baru di ked
11/2/2019 19:55 11/2/2019 20:59 1:04 64 No No Riya Closed create new path di sisi SBY-KYN-CN
11/2/2019 19:57 11/2/2019 21:15 1:18 78 No No Fadli Closed create new path di sisi JKT-KPI-CN4
11/2/2019 22:52 11/2/2019 23:26 0:34 34 No No Fadli Closed create lsp baru di sisi BJM-BTL-EN1
11/3/2019 6:11 11/3/2019 8:01 1:50 110 No Yes Riya Closed propose mengubah Config L3 pelan
11/3/2019 8:24 11/3/2019 8:38 0:14 14 No No Galih Closed set metric KTH-CN1 before 20, after 65000
11/3/2019 8:24 11/3/2019 9:00 0:36 36 No No Naufal Closed tidak bisa dioptimasi karena link ke arah akses
11/3/2019 8:25 11/3/2019 8:51 0:26 26 No No Naufal Closed tidak bisa dioptimasi karena semua link yang ter
11/3/2019 9:23 11/3/2019 11:19 1:56 116 No Yes Galih Closed compare dengan pelanggan lain no
11/3/2019 10:12 11/3/2019 11:50 1:38 98 No Yes Galih Closed eskalasi ke Team Cisco & Sandvine
11/3/2019 10:13 11/3/2019 10:43 0:30 30 No No Naufal Closed tuning metric sampai 65000 no improve, kemba
11/3/2019 10:19 11/3/2019 10:43 0:24 24 No No Naufal Closed tidak dapat dioptimasi karena link akses
11/3/2019 10:25 11/3/2019 10:40 0:15 15 No No Naufal Closed tuning metric hanya memindahkan congest, dik
11/3/2019 11:14 11/3/2019 11:39 0:25 25 No No Galih Closed reroute IP 169.252.1.29 via NTT, I
11/3/2019 11:45 11/3/2019 12:26 0:41 41 No No Naufal Closed optimasi path LSP KPI-CORE
11/3/2019 11:45 11/3/2019 12:29 0:44 44 No No Galih Closed tuning metric no improve, kembalikan metric ke
11/3/2019 11:46 11/3/2019 12:53 1:07 67 No No Naufal Closed tuning metric no improve, kembalikan metric ke
11/3/2019 16:38 11/3/2019 18:36 1:58 118 No Yes Galih Closed pegecekan segmentasi normal, nam
11/3/2019 17:48 11/3/2019 18:22 0:34 34 No No Naufal Closed tidak ada mac filter yang terpasang
11/3/2019 18:29 11/3/2019 18:37 0:08 8 No No Naufal Closed tidak bisa dioptimasi karena ke arah akses
11/3/2019 18:31 11/3/2019 18:44 0:13 13 No No Naufal Closed tuning metric no improve, kembalikan metric ke
11/3/2019 11:46 11/3/2019 12:53 1:07 67 No No Naufal Closed tuning metric no improve, kembalikan metric ke
11/3/2019 19:19 11/3/2019 19:44 0:25 25 No No Riya Closed Hasil show route tidak ada path ke
11/3/2019 22:12 11/4/2019 0:00 1:48 108 No No Dinda Closed Saat ini terpantau normal.
External CustomerSpecial Note
PT SEMEN PADANG
ARTHA TELEKOMINDO
UP ketapang at KYN-CN2 menjadi LDP
BANK MAYBANK INDONESIA TBK
INDOSAT-IT OPS
INDOSAT-IT
SK keris indonesia
BADAN KOORDINASI PENANAMAN MODAL
SINGAPORE TELECOMMUNICATIONS
SUTINDO-CHEMICAL
MEDIA SARANA AKSES
METROSOLUSI TEKNOLOGI INDONESIA
CN2 to_SBY-BDL-AN1-IXRR6 dari 10 to 15
BT COMMUNICATIONS INDONESIA
PT NETTOCYBER INDONESIA
MITRA TELEMEDIA MANUNGGAL
PT BANK HSBC INDONESIA
TRANSKON JAYA
PT NETTOCYBER INDONESIA
PT. SUMIDHAZ PERMATA BUNDA
PT. PANEN LESTARI INTERNUSA
PARSAORAN GLOBAL DATA TRANS
PT AUTOCOMP SYSTEMS INDONESIA
JAGAT MEDIA TEKNOLOGI
CYBERINDO ADITAMA
BERAU COAL
PT ASTRA INTERNATIONAL
3.142.69.0/24 via TATA requestor dari pak husni Div. Channel Policy & Infrastructure
ENSEVAL PUTERA MEGATRADING
0.87.0/24 via NTT
BKV NET TELEMEDIA
BTPN
UNIRAMA DUTA NIAGA
alfa
INFINITIUM SOLUTIONS-LA
BANK SYARIAH MANDIRI
PT ASTRA INTERNATIONAL
VODAFONE ENTERPRISE GLOBAL LIMITED
impact gamas ini jakarta congest kearah EN
METROSOLUSI TEKNOLOGI INDONESIA
PT APLIKANUSA LINTASARTA
ASL SHIPYARD INDONESIA
PT NEC INDONESIA
PT BANK DBS INDONESIA
PT. CITRA RAPI HOTEL & CATERING INDUSTRY
ASTON MANADO
MITRA LINTAS MULTIMEDIA
PT. SUMIDHAZ PERMATA BUNDA
RS STROKE NASIONAL BUKITTINGGI
IPB (INSTITUTE PERTANIAN BOGOR)
PT NETTOCYBER INDONESIA
MEDIA SARANA AKSES
PT. ASTRA SEDAYA FINANCE BALIKPAPAN
PT TELEKOMUNIKASI INDONESIA
PT. GRAHAMEDIA INFORMASI
metro SUK-GKB-EN1-SAR8
CYBERINDO ADITAMA, PT
MITRA LINTAS MULTIMEDIA
HYUNJIN INDONESIA
CV. REZA ALAM PERKASA
ARANA TEKNOLOGI INDONESIA
PT ASTRA INTERNATIONAL TBK
BANK MANDIRI (PERSERO)
00 krn banyak looping
PT BANK HSBC INDONESIA
HSBC
-BTC-CN2-X8A
4020 at KBS-CN1
ce vpls normal, namun ping ke ip bts high latency, set metric TBK-AN2<>GSB-CN2 oleh l2 isat
PT ASTRA NTERNATIONAL
PT BANK DBS INDONESIA
JETCOMS NETINDO
PT. ROKI INDONESIA
PT WIFIKU INDONESIA
BHANDA GHARA REKSA
JETCOMS NETINDO
HSBC
PT. MITRA INTERNET TECH
CYBERPLUS MEDIA PRATAMA
CROSS NETWORK INDONESIA
SKYLINE SEMESTA
JINOM NETWORK INDONESIA
VISIONET DATA IN improper karena kordinasi tidak via BBIP
INDOSAT MEGA MEDIA
n KYN-CN2 tembus,hasil ping sdp normal dan tidak melewati jalur yang congest.
yang missmatch, sehingga kami samakan disisi KUD-EN1 dari 2000 menjadi 1514, dan terpantau Up di sisi KDI-PE1 maupun di sisi KUD-EN1.
PT ASTRA NTERNATIONAL
KIRANA PRIMA
PT. PULAU SAMBU
ARANA TEKNOLOGI INDONESIA
LDC INDONESIA
CN1 sesuai request.
21 gsb-cn1 >< gsb-cn2. Create new link gsb-cn1 >< gsb-cn2.
GO-JEK INDONESIA
RUTIN BAPEDA TK.I LAMPUNG
er disisi LPG-PSC-EN1-910C ke arah LPG-KDT-CORE dan JKT-GCT2-EN1-SASM, dan create SDP dari JKT-GCT2-EN1-SASM dan LPG-KDT-CORE ke arah LPG
MNC KABEL MEDIACOM
ROYAL ABADI SEJAHTERA
APLIKANUSA LINTASARTA
ARTHA TELEKOMINDO
INDOSAT MEGA MEDIA
INSTITUT TEKNOLOGI NASIONAL MALANG
INDOSAT SINGAPORE PTE LTD
PT MITRA LINTAS MULTIMEDIA
PT NETTOCYBER INDONESIA
PT TRANSKON JAYA
PRIMACOM INTERBUANA
PT NETTOCYBER INDONESIA
MITRA ANEKA REZEeskalasi ke Pak Dakrun
efore 20, after 65000
karena link ke arah akses
karena semua link yang terkait high util
VETCO GRAY INDOeskalasi ke Pak Dakrun
Bank Mandiri eskalasi ke Pak Alac
65000 no improve, kembalikan metric ke semula (no metric)
i karena link akses
memindahkan congest, dikembalikan ke no metric
US EMBASSY
APLIKANUSA LINTASARTA
ove, kembalikan metric ke semula (no metric)
ove, kembalikan metric ke semula (no metric)
VETCO GRAY INDOeskalasi ke Pak Dakrun
ARANA TEKNOLOGI INDONESIA
karena ke arah akses
ove, kembalikan metric ke semula (no metric)
ove, kembalikan metric ke semula (no metric)
BANK NEGARA INDONESIA
REZA ALAM PERKASA
di sisi KUD-EN1.
LPG-KDT-CORE ke arah LPG-KDT-CORE.
Date WeekWO /Ticket ID OTRS ID
Monday, 21 oktober 2019 43 WO145804 #2019102140000046
Monday, 21 oktober 2019 43 WO145926 #2019102140000055
Monday, 21 oktober 2019 43 WO145810 #2019102140000064
Monday, 21 oktober 2019 43 WO145924 #2019102140000073
Monday, 21 oktober 2019 43 WO145815 #2019102140000082
Monday, 21 oktober 2019 43 WO145961 #2019102140000091
Monday, 21 oktober 2019 43 WO145959 #2019102140000108
Monday, 21 oktober 2019 43 WO145971 #2019102140000117
Monday, 21 oktober 2019 43 WO145969 #2019102140000126
Monday, 21 oktober 2019 43 WO145823 #2019102140000135
Monday, 21 oktober 2019 43 WO145970 #2019102140000144
Monday, 21 oktober 2019 43 TT30571781 #2019102140000153
Monday, 21 oktober 2019 43 WO145933 #2019102140000162
Monday, 21 oktober 2019 43 WO145985 #2019102140000171
Monday, 21 oktober 2019 43 TT30587058 #2019102140000181
Monday, 21 oktober 2019 43 WO145987 #2019102140000199
Monday, 21 oktober 2019 43 WO145989 #2019102240000017
Monday, 21 oktober 2019 43 WO145992 #2019102240000026
Monday, 21 oktober 2019 43 WO146061 #2019102240000035
Monday, 22 oktober 2019 43 WO146064 #2019102240000044
Monday, 22 oktober 2019 43 WO146003 #2019102240000053
Monday, 22 oktober 2019 43 WO146070 #2019102240000062
Tuesday, 22 oktober 2019 43 WO146008 #2019102240000071
Tuesday, 22 oktober 2019 43 #2019102240000081
Tuesday, 22 oktober 2019 43 WO146019 #2019102240000099
Tuesday, 22 oktober 2019 43 WO146083 #2019102240000142
Tuesday, 22 oktober 2019 43 WO146225 #2019102240000133
Tuesday, 22 oktober 2019 43 WO146090 #2019102240000124
Tuesday, 22 oktober 2019 43 WO146097 #2019102240000115
Tuesday, 22 oktober 2019 43 WO146232 #2019102240000106
Tuesday, 22 oktober 2019 43 WO146259 #2019102240000151
Tuesday, 22 oktober 2019 43 WO146247 #2019102240000161
Tuesday, 22 oktober 2019 43 #2019102240000179
Tuesday, 22 oktober 2019 43 WO146129 #2019102340000015
Tuesday, 22 oktober 2019 43 WO146269 #2019102340000024
Tuesday, 22 oktober 2019 43 WO146131 #2019102340000033
Tuesday, 22 oktober 2019 43 WO146270 #2019102340000042
Tuesday, 22 oktober 2019 43 WO146130 #2019102340000051
wednesday, 23 oktober 2019 43 WO146265 #2019102340000061
wednesday, 23 oktober 2019 43 WO146123 #2019102340000079
wednesday, 23 oktober 2019 43 WO146151 #2019102340000104
wednesday, 23 oktober 2019 43 WO146303 #2019102340000113
wednesday, 23 oktober 2019 43 WO146309 #2019102340000186
wednesday, 23 oktober 2019 43 WO146311 #2019102340000195
wednesday, 23 oktober 2019 43 TT30632833
WO146159 #2019102340000202
wednesday, 23 oktober 2019 43 TT30632837 #2019102340000177
wednesday, 23 oktober 2019 43 TT30632832
WO146314 #2019102340000168
wednesday, 23 oktober 2019 43 TT30632751
WO146163 #2019102340000159
TT30632750
wednesday, 23 oktober 2019 43 WO146165
TT30632749 #2019102340000141
wednesday, 23 oktober 2019 43 TT30632746 #2019102340000257
wednesday, 23 oktober 2019 43 WO146167 #2019102340000248
wednesday, 23 oktober 2019 43 WO146169 #2019102340000131
wednesday, 23 oktober 2019 43 WO146327 #2019102340000122
wednesday, 23 oktober 2019 43 WO146170 #2019102340000221
wednesday, 23 oktober 2019 43 WO146334 #2019102340000239
Thursday, 24 oktober 2019 43 WO146199 #2019102440000013
Thursday, 24 oktober 2019 43 #2019102440000022
Thursday, 24 oktober 2019 43 WO146356 #2019102440000031
Thursday, 24 oktober 2019 43 WO146357 #2019102440000041
Thursday, 24 oktober 2019 43 WO146358 #2019102440000059
Thursday, 24 oktober 2019 43 #2019102440000068
Thursday, 24 oktober 2019 43 #2019102440000077
Thursday, 24 oktober 2019 43 WO146204 #2019102440000086
Thursday, 24 oktober 2019 43 WO146208 #2019102440000095
Thursday, 24 oktober 2019 43 WO146152 #2019102440000102
Thursday, 24 oktober 2019 43 #2019102440000111
Thursday, 24 oktober 2019 43 WO146211 #2019102440000121
Thursday, 24 oktober 2019 43 WO146372 #2019102440000139
Thursday, 24 oktober 2019 43 WO146218 #2019102440000148
Thursday, 24 oktober 2019 43 WO146374 #2019102440000157
Thursday, 24 oktober 2019 43 WO146190 #2019102440000166
Thursday, 24 oktober 2019 43 WO146426 #2019102440000175
Thursday, 24 oktober 2019 43 WO146389 #2019102440000184
Thursday, 24 oktober 2019 43 #2019102440000193
Thursday, 24 oktober 2019 43 WO146437 #2019102440000201
Thursday, 24 oktober 2019 43 WO146438 #2019102440000219
Thursday, 24 oktober 2019 43 WO146403 #2019102440000228
Thursday, 24 oktober 2019 43 #2019102540000011
Thursday, 24 oktober 2019 43 WO146448 #2019102540000021
Thursday, 24 oktober 2019 43 WO146410 #2019102540000039
Friday, 25 oktober 2019 43 WO146412 #2019102540000048
Friday, 25 oktober 2019 43 WO146486 #2019102540000057
Friday, 25 oktober 2019 43 WO146488 #2019102540000066
Friday, 25 oktober 2019 43 WO146420 #2019102540000075
Friday, 25 oktober 2019 43 #2019102540000084
Friday, 25 oktober 2019 43 #2019102540000093
Friday, 25 oktober 2019 43 WO146634 #2019102540000101
Friday, 25 oktober 2019 43 WO146423 #2019102540000119
Friday, 25 oktober 2019 43 WO146504 #2019102540000128
Friday, 25 oktober 2019 43 WO146637 #2019102540000137
Friday, 25 oktober 2019 43 WO146636 #2019102540000146
Friday, 25 oktober 2019 43 WO146493 #2019102540000155
Friday, 25 oktober 2019 43 WO146648 #2019102540000164
Friday, 25 oktober 2019 43 WO146664 #2019102640000019
Friday, 25 oktober 2019 43 #2019102640000028
Saturday, 26 oktober 2019 43 WO146714 #2019102640000037
Saturday, 26 oktober 2019 43 WO146709 #2019102640000046
Saturday, 26 oktober 2019 43 WO146494 #2019102640000055
Saturday, 26 oktober 2019 43 WO146303 #2019102640000064
Saturday, 26 oktober 2019 43 #2019102640000144
Saturday, 26 oktober 2019 43 WO146535 #2019102640000073
Saturday, 26 oktober 2019 43 WO146539 #2019102640000082
Saturday, 26 oktober 2019 43 WO146718 #2019102640000091
Saturday, 26 oktober 2019 43 WO146720 #2019102640000108
Saturday, 26 oktober 2019 43 WO146725 #2019102640000117
Saturday, 26 oktober 2019 43 WO146543 #2019102640000126
Saturday, 26 oktober 2019 43 WO146732 #2019102640000135
Saturday, 26 oktober 2019 43 WO146546 #2019102740000017
Saturday, 26 oktober 2019 43 WO146735 #2019102740000026
Saturday, 26 oktober 2019 43 WO146736 #2019102740000035
Saturday, 26 oktober 2019 43 WO146549 #2019102740000044
Saturday, 26 oktober 2019 43 #2019102740000106
Saturday, 26 oktober 2019 43 WO146738 #2019102740000053
Saturday, 26 oktober 2019 43 WO146740 #2019102740000062
Sunday, 27 oktober 2019 43 WO146553 #2019102740000071
Sunday, 27 oktober 2019 43 WO146742 #2019102740000081
Sunday, 27 oktober 2019 43 WO146747 #2019102740000099
Sunday, 27 oktober 2019 43 WO146566 #2019102740000115
Sunday, 27 oktober 2019 43 WO146567 #2019102740000124
Sunday, 27 oktober 2019 43 WO146751 #2019102740000133
Sunday, 27 oktober 2019 43 WO146752 #2019102740000142
Sunday, 27 oktober 2019 43 WO146754 #2019102740000151
Sunday, 27 oktober 2019 43 WO146568 #2019102740000161
Sunday, 27 oktober 2019 43 WO146755 #2019102740000179
Sunday, 27 oktober 2019 43 WO146575 #2019102740000188
Sunday, 27 oktober 2019 43 WO146578 #2019102840000015
Monday, 28 oktober 2019 43 WO146583 #2019102840000024
Monday, 28 oktober 2019 43 WO146584 #2019102840000033
Monday, 28 oktober 2019 43 WO146765 #2019102840000042
Monday, 28 oktober 2019 43 WO146768 #2019102840000051
Subject Request Type Request CategoryRequest Note Service Type
Specific Service
[S3] [INTERNAL] [LATENCY] SR# 2-304087121798 MA Problem HandlingService Problem reroute prefix NAP Service IDIA
[S3] [INTERNAL] [INTERMITTEN] SR# 2-30419097873Non Problem HandlingCreate/Modify QoS upgrade qos NAP Service IDIA
[EP][INTERNAL][DOWN][SR#2-304190812218][BANK SY Problem HandlingService Problem vsi down VPN Service L3 VPN
[EP][INTERNAL][DOWN][SR#2-304179098928][DIPV B-C- Problem HandlingService Problem tidak detect mVPN Service L3 VPN
[S3] [INTERNAL] [INTERMITTEN] SR# 2-304191771480Problem HandlingService Problem intermitten NAP Service IDIA
[S3] [inter] [Reduced Bandwidth] SR#2-30417463200 Problem HandlingService Problem reduce BW NAP Service IDIA
[EP] [INTERNAL] [INTERMITTENT] [SR#2-304191118598 Problem HandlingService Problem tidak dapat pi VPN Service
L2 Multipoint
[EP][INTERNAL][DOWN][SR#2-304207248528][BANK SYA Problem HandlingService Problem vsi down VPN Service L3 VPN
[S1] [INTERNAL] [DOWN] SR#2-304217067795 SINAR Problem HandlingService Problem SDP Down VPN Service L3 VPN
[PL2] [INTERNAL] [REQUEST] SR# 2-304207503383 PRI Non Problem Handling Others change I P PTPNAP Service IDIA
[PL1] [INTERNAL] [DOWN] SR#2-304217470133 PT Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
ESCALATE TT30571781 IMPACT: Looping ## SpokeSdpProblem HandlingService Problem SAP Down VPN Service
L2 Multipoint
[EP] [INTERNAL] [HIGH ERROR] [DIPV MANRI BTM 17 Problem HandlingService Problem tidak detect r VPN Service L3 VPN
[DIPV B-C-A PYK 150618] Problem Komunikasi Link M Problem HandlingService Problem intermitten VPN Service L2 Multipoint
ESCALATE TT30587058 IMPACT: Looping ## AccessInteProblem HandlingService Problem sap looping VPN Service L2 Multipoint
[BANK MUAMALAT INDONESIA TBK] INDOSAT DIVERSIProblem HandlingService Problem intermitten NAP Service IDIA
RE: [S3] [WO145989] [INTERNAL] [HIGH LATENCY] SR#Problem HandlingService Problem intermitten NAP Service IDIA
DIA_MTX07876744_BTM_2838 RE: DIA_MTX07876744_BT Problem HandlingService Problem intermitten NAP Service IDIA
RE: [S2] [INTERNAL] [DOWN] SR#2-304262960861 JIN Problem HandlingService Problem intermitten VPN Service L2 Multipoint
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-304271411Problem HandlingService Problem intermitten VPN Service L2 Multipoint
RE: [S2] [INTERNAL] [DOWN] SR#2-304274252584 MNProblem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [PL1] [INTERNAL] [DOWN] SR#2-304245206725 ||Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [S2] [INTERNAL] [DOWN] SR#2-304330084976,;2 Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: NE EID under Sengkang Unmanaged Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [S2] [WO146019] [INTERNAL] [DOWN] SR# 2-3043Problem HandlingService Problem SDP Down NAP Service INP
RE: [S3] [INTERNAL] [LATENCY] SR# 2-304331166958 Problem HandlingService Problem high latency VPN Service L2 Multipoint
RE: [S3] [WO146225] [internal] [INTERMITTEN] SR# Problem HandlingService Problem request reroutNAP Service IDIA
RE: [S2] [WO146090] [INTERNAL] [DOWN] SR# 2-304 Problem HandlingService Problem mac-add tidak NAP Service IDIA
RE: [EP] [Request delete PTR] [SR#2-304349115708]Non Problem Handling
PTR Record Registration
request menghNAP Service IDIA
RE: [S1] [WO146232] [INTERNAL] [DOWN] SR# 2-30434 Problem HandlingService Problem mac-add tidakNAP Service IDIA
RE: [ES] [INTERNAL] [INTERMITTEN] [SR# 2-304370 Problem HandlingService Problem intermitten VPN Service L3 VPN
[EP][INTERNAL][HIGH ERROR][SR#2-304346334938][ Problem HandlingService Problem request pengeVPN Service L3 VPN
RE: looping service sdp metro-e Kenjeran Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
[S3] [INTERNAL] [INTERMITTEN] SR# 2-30439302570 Problem HandlingService Problem intermitten NAP Service IDIA
Pengecekan VLAN 4015 ME Cyber (BIT) - WO146269 Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
[S3] [INTERNAL] [INTERMITTEN] SR# 2-304393025769 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
[S3] [INTERNAL] [INTERMITTEN] SR#2-304372983063 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
[S3] [INTERNAL] [INTERMITTEN] SR# 2-3043929957 Problem HandlingService Problem intermitten NAP Service INP
EP] [INTERNAL] [SR#2-304368663630] [LINK DOWN] Problem HandlingService Problem tidak bisa pin VPN Service L3 VPN
[S3] [INTERNAL] [WEB ACCESS PROB ] SR# 2-30438 Problem HandlingService Problem tidak bisa akseNAP Service IDIA
RE: [S1] [INTERNAL] [Down] SR#2-304453991188 Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [S3] [INTERNAL] [LATENCY] SR# 2-30445420338 Problem HandlingService Problem intermitten NAP Service IDIA
[EP] [INTERNAL] [LINK INTERMITTEN] [SR# 2-3044565 Problem HandlingService Problem intermitten NAP Service IDIA
[EP][INTERNAL][IMPAIRED SERVICE][SR#2-304456616988 Problem HandlingService Problem web tidak bisa NAP Service INIX
[EP] [INTERNAL] [INTERMITTENT] [SR#2-304457291248] Problem HandlingService Problem intermitten VPN Service L2 Multipoint
Problem HandlingService Problem request leakin VPN Service L3 VPN
RE: Pengecekan DCN NEC-TN site 01JKB544_JERUK_JOGLOTIMUR_CM
[S1] [INTERNAL] [DOWN] SR# 2-304458824942 PT Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [PL1] [INTERNAL] [DOWN] SR#2-304457096070 I Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [WO146165] GSA Silver - Link Down IP is escalatedProblem HandlingService Problem SDP Down NAP Service IDIA
ESCALATE TT30632746 IMPACT: Looping ## AccessInteProblem HandlingService Problem intermitten VPN Service L2 Multipoint
RE: [EP][INTERNAL][HIGH ERROR] SR#2-30446449588 Problem HandlingService Problem HQ JKT tidak VPN Service L3 VPN
RE: [S2] [INTERNAL] [DOWN] SR# 2-304465056448 Problem HandlingService Problem intermitten VPN Service L2 Multipoint
RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR#2-3044630 Problem HandlingService Problem intermitten NAP Service IDIA
RE: [S1] [INTERNAL] [DOWN] SR# 2-304466233316 A Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [S3] [internal] [Website Access Problem] SR#2-3 Problem HandlingService Problem web tidak bisaNAP Service IDIA
[PL2] [INTERNAL] [DEGRADED] SR#2-304476290231 &Problem Handling Network Change Impact
degraded link VPN Service
L2 Multipoint
Request list problem via OTRS Non Problem Handling
Provide Information
Request list p Non Service
Non Service
RE: [S3] [inter] [INTERMITTEN] SR#2-30447629096 Problem HandlingService Problem intermittent NAP Service INP
Re: [S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-3044 Problem HandlingService Problem Web access p NAP Service IDIA
Re: [S3] [internal] [WEB ACCESS PROBLEM] SR# 2-3 Problem HandlingService Problem Web access p NAP Service IDIA
NE EID under Pelabuhan Bira Unmanaged Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
connection issue to MSC TDB1 bandung Problem HandlingService Problem IP access prob VPN Service L3 VPN
Re: [EP] [INTERNAL] [INTERMITTEN] [SR#2-30423091 Problem HandlingService Problem intermittent VPN Service L2 Multipoint
Re: [EP][INTERNAL][DOWN] SR#2-304486171038 BANK Non Problem Handling
Service MigrationMigration inteVPN Service L3 VPN
[EP][INTERNAL][DOWN][SR#2-304454866378][BANK Problem HandlingService Problem IP access prob VPN Service L3 VPN
Cek Route ME sungaipenuh Problem HandlingService Problem Intermittent VPN ServiceL2 Multipoint
Re: [S3] [internal] [INTERMITTEN] SR#2-3044671999 Problem HandlingService Problem Intermittent NAP Service IDIA
Re: [EP] [INTERNAL] [SR#2-304368663630] [LINK D Problem HandlingService Problem Intermittent VPN Service L3 VPN
[EP][INTERNAL][HIGH ERROR][SR#2-304346334938][ Problem HandlingService Problem IP access prob VPN Service L3 VPN
RE: [S3] [internal] [IP ROUTING PROBLEM] SR# 2- Problem HandlingService Problem Intermittent NAP Service INP
RE: [S3] [inter] [REDUCE BANDWIDTH] SR#2-3044721 Problem HandlingService Problem Intermittent NAP Service INIX
RE: [S3] [INTERNAL] [RFO] SR# 2-304545475415 P Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
RE: Re:GPON REDTOP [WO146389] Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
Decongest Trafic under pajang Non Problem Handling
Service Migrationadd sap VPN Service
L2 Multipoint
RE: [PL1] [INTERNAL] [DOWN] SR# 2-304612378069 Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: reset SDP Down ME JKT-SRP-CN1-SR12 Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [PL1] [INTERNAL] [DOWN] SR# 2-304619729977 HU Problem HandlingService Problem SDP Down NAP Service INIX
RE: 3G KPI Degradation KRO Problem HandlingService Problem Intermittent VPN ServiceL2 Multipoint
Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3046123 Problem HandlingService Problem Intermittent NAP Service INIX
Re: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][S Problem HandlingService Problem Intermittent NAP Service INIX
RE: [PR2] [BBIP][OPEN] [REQUEST] SR# 2-30465077 Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Re: [WO146486] [S3] [internal] [INTERMITTEN] SR#2 Problem HandlingService Problem Intermittent VPN Service L2 Point to Point
Re: [WO146488] [S3] [internal] [INTERMITTEN] SR Problem HandlingService Problem Intermittent NAP Service IDIA
Re: [S3] [internal] [IP ACCESS PROBLEM] SR# 2-304 Problem HandlingService Problem Intermittent NAP Service IDIA
SDP 4250 BBT-CN2 down Problem HandlingService Problem Intermittent VPN ServiceL2 Multipoint
RE: Pengecekan BTS 2G Down - SEASONCITY via GPON Non Problem Handling
Service MigrationMigration servVPN Service
L2 Multipoint
Re: [WO146634] [S3] [internal] [INTERMITTEN] SR#2 Problem HandlingService Problem Intermittent NAP Service IDIA
Re: [EP] [INTERNAL] [INTERMITTENT] [SR#2-304742318 Problem HandlingService Problem Intermittent VPN ServiceL2 Multipoint
Re: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3047739102Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Re: [WO146637] [PL2] [INTERNAL] [INTERMITTEN] SR#Problem HandlingService Problem Intermittent NAP Service INP
Re: [S3] [internal] [INTERMITTEN] SR#2-3047743139 Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Re: [EP] [INTERNAL] [INTERMITTENT] [SR#2-3047279 Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Re: [PR2] [BBIP] [WO146648] [INTERMITTEN ] SR#2- Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Re: [PR2] [BBIP][OPEN] [REQUEST] SR# 2-30465077 Problem HandlingService Problem Intermittent VPN Service L2 Multipoint
Leaking VPRN 652080 dan 652855 Non ProblemDomestic
HandlingRouting Optimization
Request Leaki VPN Service L3 VPN
RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][S Problem HandlingService Problem Change Path VPN Service L2 Multipoint
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-304940509Problem HandlingService Problem Intermitten VPN Service L2 Multipoint
RE: [EP][INTERNAL][HIGH ERROR][SR#2-3043463349 Problem HandlingService Problem Link Normal VPN Service L3 VPN
RE: [S3] [INTERNAL] [LATENCY] SR# 2-30445420338 Problem HandlingService Problem Intermitten NAP Service IDIA
Aktivasi Link (Pak Dakrun) Non Problem Handling Others Link Up Non Service
Non Service
RE: [PL1] [INTERNAL] [DOWN] SR#2-304957664124 Problem HandlingService Problem Service Up VPN Service
L2 Multipoint
RE: [S2] [INTERNAL] [DOWN] SR#2-304959076863 PT Problem HandlingService Problem Intermitten VPN Service L2 Multipoint
RE: [S1] [OPEN] [INTERNAL][DOWN] SR#2-30496144 Problem HandlingService Problem Intermitten VPN Service L2 Multipoint
RE: [S3] [INTERNAL] [High Latency] SR#2-304940509 Problem HandlingService Problem Intermitten NAP Service INP
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-30497587Problem HandlingService Problem Intermitten VPN Service L2 Multipoint
RE: [S1] [INTERNAL] [DOWN] SR# 2-304979871819 CIDProblem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [S2] [INTERNAL] [DOWN] [WO146732] SR#2-304994 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [WO146546] [S3] [INTERNAL] [DEGRADED] SR# 2- Problem HandlingService Problem Intermitten VPN Service
L2 Point to Point
Re: [S2] [INTERNAL] [DOWN] SR# 2-304978351545, Problem HandlingService Problem Intermitten NAP Service INP
Re: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-30499467 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
Re: [S2] [INTERNAL] [DOWN] SR# 2-304978351215,2 Problem HandlingService Problem Intermitten NAP Service INIX
Re: VLAN 103 dan 203 ( 2G ) - WO146547 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [PL1] [INTERNAL] [DOWN] [WO146738] SR# 2-30 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [WO146740] [S3] [INTERNAL] [ REDUCED BANDWID Problem HandlingService Problem Intermitten NAP Service IDIA
RE: [PL2] [INTERNAL] [WEB ACCESS PROBLEM] SR# Problem HandlingService Problem Intermitten NAP Service INP
RE: [S1] [INTERNAL] [DOWN] SR# 2-304970639622 U Problem HandlingService Problem not detect ma VPN Service
L2 Multipoint
RE: Reset sdp-binding [WO146747] Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
RE: [WO146566] [S3] [INTERNAL] [LATENCY] SR#2- Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [S3] [WO146567] [INTERNAL] [INTERMITTEN] SR# Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [WO146751] [S3] [internal] [INTERMITTEN] SR#2 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
RE: [PL2] [WO146752] [INTERNAL] [Intermitten] SR# Problem HandlingService Problem Intermitten NAP Service INP
RE: [S3] [WO146754] [INTERNAL] [FLAPPING] SR#2 Problem HandlingService Problem Intermitten VPN Service L2 Multipoint
RE: [WO146568] [S3] [INTERNAL] [DEGRADED] SR#2- Problem HandlingService Problem Intermitten NAP Service IDIA
RE: [WO146755] [PL2] [INTERNAL] [INTERMITTEN] S Problem HandlingService Problem Intermitten VPN ServiceL2 Multipoint
RE: [S3] [INTERNAL] [IP ACCESS PROBLEM] SR#2-30522Problem HandlingService Problem Intermitten NAP Service INIX
Re: [S3] [INTERNAL] [INTERMITTEN] SR#2-3048039695Problem HandlingService Problem Intermitten NAP Service INIX
Re: [S3] [INTERNAL] [INTERMITTEN] SR# 2-30526969 Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
Re: [PL2] [INTERNAL] [DEGRADED ] SR# 2-30497063 Problem HandlingService Problem Intermitten VPN ServiceL2 Multipoint
Re: [S1] [INTERNAL] [DOWN] SR# 2-305299865912 PT Problem HandlingService Problem Intermitten VPN Service
L2 Multipoint
Problem HandlingService Problem SDP Down
Re: [S3] [INTERNAL] [FLAPPING] SR#2-305212793422 CY VPN Service
L2 Point to Point
Received Via
Requestor KB Segmentation
Escalation Received Date Response Time Resolution
Escalate
Start(Menit)
Escalation
to L2 SGPL2 SGP
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 10/21/2019 8:37 10/21/2019 9:21 0:44 44 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper 10/21/2019 10:26 10/21/2019 10:31 0:05 5 No
I-NOC
HPSM
FH Backoffice
4000166
IP/MPLS400039Proper Proper 10/21/2019 11:20 10/21/2019 12:47 1:27 87 No
I-NOC
HPSM
FH Backoffice
4000166
IP/MPLS400039Proper Proper 10/21/2019 10:22 10/21/2019 12:49 2:27 147 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/21/2019 11:29 10/21/2019 13:34 2:05 125 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/21/2019 12:17 10/21/2019 13:36 1:19 79 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/21/2019 12:08 10/21/2019 14:10 2:02 122 No
I-NOC
HPSM
FH Backoffice
4000166
IP/MPLS400039Proper Proper 10/21/2019 15:29 10/21/2019 15:37 0:08 8 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/21/2019 14:58 10/21/2019 16:50 1:52 112 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/21/2019 14:27 10/21/2019 16:25 1:58 118 No
I-NOC
HPSM
FH Backoffice IP/MPLS
40007 Proper Proper 10/21/2019 15:21 10/21/2019 16:23 1:02 62 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/21/2019 11:30 10/21/2019 11:34 0:04 4 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000179 Proper Proper 10/21/2019 18:17 10/21/2019 20:45 2:28 148 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 10/21/2019 20:43 10/21/2019 21:04 0:21 21 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000149 Proper Proper 10/21/2019 20:49 10/21/2019 21:14 0:25 25 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 10/21/2019 21:04 10/21/2019 21:18 0:14 14 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/21/2019 22:11 10/21/2019 23:10 0:59 59 No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 10/21/2019 23:08 10/22/2019 0:31 1:23 83 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 10/21/2019 23:58 10/22/2019 0:07 0:09 9 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 1:32 10/22/2019 2:03 0:31 31 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 5:32 10/22/2019 5:47 0:15 15 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 6:05 10/22/2019 6:27 0:22 22 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 8:04 10/22/2019 8:14 0:10 10 No
HPSMTO Kalisumapa400015 Proper Proper 10/22/2019 9:25 10/22/2019 9:28 0:03 3 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/22/2019 10:39 10/22/2019 10:48 0:09 9 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 10:10 10/22/2019 10:24 0:14 14 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 10/22/2019 11:25 10/22/2019 11:28 0:03 3 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/22/2019 11:14 10/22/2019 12:33 1:19 79 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 10/22/2019 13:43 10/22/2019 13:44 0:01 1 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 10/22/2019 13:40 10/22/2019 13:58 0:18 18 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/22/2019 17:16 10/22/2019 17:51 0:35 35 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000158 Proper Proper 10/22/2019 16:41 10/22/2019 17:03 0:22 22 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/22/2019 17:05 10/22/2019 17:50 0:45 45 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/22/2019 20:30 10/22/2019 21:30 1:00 60 No
HPSM
TO Jabodetabek400015 Proper Proper 10/22/2019 21:06 10/22/2019 22:01 0:55 55 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/22/2019 21:39 10/22/2019 22:35 0:56 56 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 10/22/2019 21:52 10/22/2019 22:34 0:42 42 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/22/2019 20:40 10/22/2019 22:34 1:54 114 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/23/2019 0:16 10/23/2019 0:45 0:29 29 No
I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 10/23/2019 1:46 10/23/2019 3:18 1:32 92 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/23/2019 9:27 10/23/2019 9:43 0:16 16 No
I-NOC
HPSM
FH Backoffice
400070
IP/MPLS
400028 Proper Proper 10/23/2019 13:24 10/23/2019 13:49 0:25 25 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000159 Proper Proper 10/23/2019 12:40 10/23/2019 13:01 0:21 21 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 10/23/2019 14:29 10/23/2019 14:48 0:19 19 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000159 Proper Proper 10/23/2019 12:53 10/23/2019 13:36 0:43 43 No
TO Jabodetabek4000159 Proper Proper 10/23/2019 13:09 10/23/2019 13:19 0:09 9 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/23/2019 13:20 10/23/2019 14:23 1:03 63 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper 10/23/2019 13:01 10/23/2019 13:20 0:19 19 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/23/2019 13:15 10/23/2019 13:30 0:15 15 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/23/2019 13:54 10/23/2019 14:46 0:51 51 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000158 Proper Proper 10/23/2019 15:12 10/23/2019 17:21 2:09 129 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/23/2019 15:20 10/23/2019 15:53 0:33 33 No
I-NOC
HPSM
FH Backoffice
400064
IP/MPLS
400070 Proper Proper 10/23/2019 16:09 10/23/2019 16:25 0:16 16 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/23/2019 16:39 10/23/2019 17:36 0:57 57 No
I-NOC
HPSM
FH Backoffice
400070
IP/MPLS
400064 Proper Proper 10/23/2019 18:29 10/23/2019 18:40 0:11 11 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/24/2019 2:19 10/24/2019 2:32 0:13 13 No
Email BIMBO 400039 Proper Proper 10/24/2019 9:05 10/24/2019 9:55 0:50 50 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 10:16 10/24/2019 10:50 0:34 34 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/24/2019 10:25 10/24/2019 12:12 1:47 107 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000126 Proper Proper 10/24/2019 10:32 10/24/2019 11:12 0:40 40 No
TO Kalisumapa400015 Proper Proper 10/24/2019 10:44 10/24/2019 12:33 1:49 109 No
Access Back Oficce40008 Proper Proper 10/24/2019 10:30 10/24/2019 12:42 2:12 132 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 10/24/2019 11:03 10/24/2019 11:48 0:45 45 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000161 Proper Proper 10/24/2019 11:26 10/24/2019 12:22 0:56 56 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper 10/24/2019 13:08 10/24/2019 14:48 1:40 100 No
I-NOC
FH Backoffice IP/MPLS
400039 Proper Proper 10/24/2019 12:53 10/24/2019 13:25 0:32 32 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/24/2019 13:42 10/24/2019 15:53 2:11 131 No
I-NOC
HPSM
FH Backoffice IP/MPLS
40008 Proper Proper 10/24/2019 13:50 10/24/2019 16:14 2:24 144 No
I-NOC
HPSM
FH Backoffice IP/MPLS
40008 Proper Proper 10/24/2019 13:54 10/24/2019 16:24 2:30 150 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000175 Proper Proper 10/24/2019 14:03 10/24/2019 14:58 0:55 55 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 13:46 10/24/2019 14:00 0:14 14 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 17:00 10/24/2019 18:22 1:22 82 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/24/2019 17:03 10/24/2019 17:29 0:26 26 No
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper 10/24/2019 19:10 10/24/2019 20:00 0:50 50 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 21:29 10/24/2019 21:56 0:27 27 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/24/2019 21:55 10/24/2019 21:59 0:04 4 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/24/2019 22:26 10/24/2019 22:48 0:22 22 No
Access Back Oficce
400019 Proper Proper 10/24/2019 22:26 10/24/2019 22:48 0:22 22 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 22:52 10/24/2019 23:08 0:16 16 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/24/2019 22:57 10/24/2019 23:08 0:11 11 No
I-NOC
HPSM
FH Backoffice IP/MPLS
4000174 Proper Proper 10/25/2019 1:33 10/25/2019 2:56 1:23 83 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/25/2019 9:11 10/25/2019 10:09 0:58 58 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/25/2019 9:54 10/25/2019 11:22 1:28 88 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/25/2019 10:06 10/25/2019 11:30 1:24 84 No
TO
West & Central Java
400019 Proper Proper 10/25/2019 12:38 10/25/2019 12:59 0:21 21 No
I-NOC
FH Backoffice IP/MPLS
400039 Proper Proper 10/25/2019 10:47 10/25/2019 13:12 2:25 145 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/25/2019 14:03 10/25/2019 14:31 0:28 28 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/25/2019 14:08 10/25/2019 14:32 0:24 24 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 10/25/2019 14:18 10/25/2019 15:48 1:30 90 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 10/25/2019 14:59 10/25/2019 15:22 0:23 23 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/25/2019 14:50 10/25/2019 16:14 1:24 84 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/25/2019 11:24 10/25/2019 11:42 0:18 18 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/25/2019 18:27 10/25/2019 18:46 0:19 19 No
I-NOC
HPSM
FH Backoffice IP/MPLS
400094 Proper Proper 10/25/2019 21:10 10/25/2019 21:52 0:42 42 No
WhatsappBIMBO 4000164 Proper Proper 10/25/2019 21:25 10/25/2019 23:29 2:04 124 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 10:05 10/26/2019 10:13 0:08 8 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 9:37 10/26/2019 10:26 0:49 49 No
I-NOC
HPSMBackoffice IP/MPLS
4000136 Proper Proper 10/26/2019 9:03 10/26/2019 11:24 2:21 141 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 11:15 10/26/2019 11:59 0:44 44 No
WhatsappOthers 4000161 Proper Proper 10/26/2019 10:23 10/26/2019 10:44 0:21 21 No
I-NOC
HPSMBackoffice IP/MPLS
400015 Proper Proper 10/26/2019 11:49 10/26/2019 12:55 1:06 66 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 12:47 10/26/2019 13:49 1:02 62 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 12:45 10/26/2019 13:55 1:10 70 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 13:08 10/26/2019 14:25 1:17 77 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 15:13 10/26/2019 16:15 1:02 62 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 16:56 10/26/2019 17:04 0:08 8 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 18:08 10/26/2019 18:51 0:43 43 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 19:33 10/26/2019 20:30 0:57 57 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 20:12 10/26/2019 20:58 0:46 46 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 20:23 10/26/2019 22:03 1:39 99 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 20:21 10/26/2019 21:24 1:03 63 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 20:48 10/26/2019 22:31 1:43 103 Yes###
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 22:04 10/26/2019 22:44 0:40 40 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/26/2019 22:18 10/26/2019 23:43 1:25 85 No
I-NOC
HPSMBackoffice IP/MPLS
40004 Proper Proper 10/26/2019 22:49 10/27/2019 0:38 1:49 109 No
I-NOC
HPSMBackoffice IP/MPLS
400039 Proper Proper 10/27/2019 1:26 10/27/2019 1:56 0:30 30 No
I-NOC
HPSMBackoffice IP/MPLS
400015 Proper Proper 10/27/2019 7:35 10/27/2019 7:39 0:04 4 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 10:58 10/27/2019 11:22 0:24 24 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 11:40 10/27/2019 12:37 0:57 57 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 12:43 10/27/2019 13:01 0:18 18 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 13:22 10/27/2019 15:16 1:54 114 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 13:42 10/27/2019 14:40 0:58 58 No
I-NOC
HPSMBackoffice IP/MPLS
400070 Proper Proper 10/27/2019 13:45 10/27/2019 14:20 0:35 35 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/27/2019 15:32 10/27/2019 16:46 1:14 74 No
I-NOC
HPSMBackoffice IP/MPLS
400032 Proper Proper 10/27/2019 18:23 10/27/2019 18:47 0:24 24 No
I-NOC
HPSMBackoffice IP/MPLS
400072 Proper Proper 10/27/2019 20:22 10/27/2019 22:33 2:11 131 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/28/2019 1:21 10/28/2019 1:58 0:37 37 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/28/2019 2:10 10/28/2019 2:56 0:46 46 No
I-NOC
HPSMBackoffice IP/MPLS
400019 Proper Proper 10/28/2019 4:52 10/28/2019 5:06 0:14 14 No
I-NOC
HPSMBackoffice IP/MPLS
400039 Proper Proper 10/28/2019 7:07 10/28/2019 7:18 0:11 11 No
End Escalation
Escalate to
L2 BIMBO
SGP
PIC L1 IPStatus Note External CustomerSpecial Note
No bagas Closedreroute prefix 103.212.236.0/24 MANDIRI HERINDO ADIPERKASA
No bagas Closedupgrade qos ke Level 5 interface PT SEMEN PADANG
Yes bagas Closedchange LSP to LDP akan tetapi macBANK SYARIAH MAeskalasi ke tim huawei
Yes bagas P2C untuk service dalam keadan normalBANK CENTRAL ASIeskalasi ke tim huawei
No bagas Closedtidak dapat di optimasi krn Main lGO-JEK INDONESIA
No bagas Closedtidak dapat di optimasi krn Main lVIRTUE DRAGON NICKEL INDUSTRY
No bagas Closedpengecekan antar metro tembus pin BBTPN
No bagas Closedchange LSP to LDP akan tetapi macBANK SYARIAH MANDIRI
No mielda Closedreroute path via ACH-LMY SINAR MITRA SEPADAN FINANCE
Yes bagas Closedmenyamakan IP WAN seperti IP LAPRIMACOM INTER eksekusi di lakukan oleh pak alac
No mielda Closedmenggati LSP to LDP at PAD-LBG- PT SUPRA PRIMATAMA NUSANTARA
No mielda Closedreset sap karna looping
Yes Dahlia ClosedSuspect terdapat problem di BTM BANK MANDIRI eskalasi ke pak sugi, eksekusi oleh pak sugi
No Naufal ClosedPengecekan ping vpls normal BANK CENTRAL ASIA
No Naufal ClosedMetro tidak bisa diremote eskalasi ke pak bony
No Dahlia ClosedCek ping OK BANK MUAMALAT
No Dahlia ClosedTidak dapat dioptimasi karena semSAIPEM INDONESIA
No Dahlia ClosedTidak dapat dioptimasi karena tidakBATAM BINTAN TELEKOMUNIKASI
No Naufal ClosedMerubah lsp ke ldp JINOM NETWORK INDONESIA
No Naufal ClosedTidak dapat dioptimasi karena tida BANK CENTRAL ASIA
No Dahlia ClosedBinding LSP existing ke arah far- MNC KABEL MEDIACOM
No Naufal ClosedBinding LSP existing ke arah far-e HUTCHISON 3 INDONESIA
No Dhio Closedcreate new path dikedua sisi PT. PGAS TELEKOMUNIKASI NUSANTARA
No Dhio Closedreset sdp 4390:7204026
No Fajri Closedcreate lsp PRIMA MULTI TERMINAL
No Dhio Closedcreate new path LAXO GLOBAL AKSES PT
No Fajri Closedreroute preifx tujuan via Telin dan MANDIRI GRIYA ARTHA MAKMUR
No Fajri Closedcreate sdp dan lsp baru di sisi BT BRI SYARIAH
No Dhio Closedescalated to pak Alac dan bu Tities Bank Mandiri
No Fajri Closedcreate lsp di sisi BTM-TJU-EN1-950 YOSHIKAWA ELECTRONICS BINTAN. PT
No Fajri Closedcreate lsp pp BANK MUAMALAT KCU GORONTALO
No Fajri Closedpengecekan normal, bgp sudah estab BANK SYARIAH MANDIRI
No Dhio Closedreset sdp
No bagas Closedcreate LSP via MKS-KIM >< KND-KLKPT. BOMM AKSES TEKNOLOGI
No Dahlia Closedreset sdp 2368:285014015 at SRP-CN1
No Dahlia Closedoptimalisasi path via LPG-CN2 PT. SKYLINE SEMESTA
No Dahlia Closedping antar metro normal PT BARAMULTI SUKSESSARANA TBK
No bagas Closedtidak dapat di optimasi krn Main lLISAR INTERNATIONAL NETWORKING
Yes bagas Closeddi isat menggunakan protocol stati PT. ASTRA SEDAYA FINANCE
Yes Dahlia P2C optimasi prefix 199.64.176.0/22 daPT ADVANCED MANUFACTURING CORPORATION BINTAN
No Fajri Closedreroute via LDP WAHANA BARATAMA MINING
No Fajri P2C create lsp KURNIA TETAP MULIA
No Riya Closedtuning menyamakan metric ke ar PT. ASTRA SEDAYA FINANCE SAMARINDA
No Riya Closedketika di cek, pelanggan sudah conBANK NEGARA INDONESIA TBK
No Fajri Closedtuning menyamakan metric ke ar PT. BANK CENTRAL ASIA, TBK
No Fajri Closedleaking ke LAN office 652013
No Riya Closedcreate new path di sisi BJM-BTL-ENPT INDOCEMENT TUNGGAL PRAKARSA
No Fajri Closedreroute via LDP di sisi MDO-TAX-C INDOSAT MEGA MEDIA
No Riya Closedpengecekan normal, disisi far-end service memang belum ada di metro ANC-CN3, service L2 ke arah BKR-PE1 terpa
No Fajri Closedreset sap karna looping
Yes Fajri Closedsudah menyamakan config dengan BANK ser MAYBANK INDONESIA TBK
No Riya Closedcreate lsp dikedua sisi WAHANA BARATAMA MINING
No Riya Closedreroute via Telin-7713 BUT STAR ENERGY (KAKAP)
No Fajri Terlampir
Closedcreate lsp untuk
baru list
di problem
kedua sisi yang pernah
ARTORIUS di eskalasi ke IPSPM.
TELEMETRI SENTOSA
1. Hasillist
Untuk traceroute
problem dari
yang pelanggan
di eskalasi berhenti
via HPSM diterdapat
IP 124.195.27.146.
di kolom Received Via, dan nomor WO nya terdapat di kolom
No Riya Closedreroute
2. via Telin-7713merupakan IPPT.
IP 124.195.27.146 ptpHANWHA LIFE INSURANCE
IDIA pelanggan, di INDONESIA
Untuk rekapan problem di OTRS sudah kami buatkan listberada
ticketnya KPI-CORE. Ping ke
di kolom OTRS ID.IP ptp pelanggan, OK.
No bagas 3. IP
Closedcongest124.195.16.247
pada segment routing nya
PBR-AIR-CN2 berada
LINK di
NET belakang IP 124.195.27.146
Untuk rekapannya kami buatkan per pekan, terhitung dari pekan pertama (W1) januari sampe dan dari Indosat sudah saat
menggunakan static
ini pekan ke-43
No Dinda Closed 4. Kami cek ping router 244 untuk IP 124.195.16.247 di KPI-CORE, NOK.
No Dinda Closedoptimasi
Mohon dengan membuatkan path TELEMEDIA NETWORK CAKRAWALA
Routing pengecekan routing via
nya hanya terdapat disisi pelanggan.
OIXP dan Telkom, tidak terdapat routing via CDIX.
No Dinda ClosedSaat ini sudah kami optimasi via Telkom. KANGEAN ENERGY INDONESIA
No Dinda Closed YAY. PERGURUAN TINGGI COMPUTER PADANG
No Dinda Closedreset sdp:10054:72040265 disisi KPI-AN1 dan terpantau Up.
No Dinda ClosedIP 10.22.85.36 routingnya berada di BBT2-CN, hasil ping terpantau OK.
No Dinda ClosedPDG-PYK-EN1 hanya memiliki 1 kakiPT.BANK CENTRAL ASIA TBK
Dari sisi Indosat sudah advertised prefix backhaul ke arah cabang.
No Dinda ClosedUntuk
Mohoncreate servicepolicy
pengecekan yang dimaksud
bgp disisi BANK MAYBANK
pelanggan, INDONESIA
apakah sudah menerima prefix backhaulnya (153.153.153.0/30)?
No Dinda ClosedDisisi BTC-CN1 tidak terdapat service VPRN 1035.
BANK SYARIAH MANDIRI
No Dinda Jika dimenemukan
ClosedTidak create baru apakah
congestkoneksi
pada metroservice
tsb.Layer 2 ke layer 3 disisi BTC-CN1 menggunakan sap-loop sama seperti di
Jika menggunakan sap loop maka perlu create service Layer 2 baru juga di BTC-CN1, jika menggunakan RVPLS maka
No Dinda Closedterdapat packet loss dari gateway ISMC AUTOMATION INDONESIA
No Dinda Closed PT. ASTRA SEDAYA FINANCE BATAM
No Dinda ClosedDisisi Indosat sudah ada bgp commBANK SYARIAH MANDIRI
Yes Dinda P2C optimasi LSP to_bpp_MTH_an1 di UNIV. MUHAMMAD Action by Mas Alac
No Dinda P2C Disisi Indosat sudah ada bgp commBKV NET TELEMEDIA
reset sap lag-200:1465.*, lag-200:1466.*, lag-200:2463.*, lag-200:1464.*, lag-200:1467.*, lag-200:2464.* dan terp
No Dinda Closedoptimasi dengan membuat path baru PT KONVERTA MITRA ABADI
menambahkan lag 2 di service tersebut untuk service id 10455 tidak dapat ditambahan sap baru karena tipe nya Ep
No Dinda Closed
No Dinda Closed
No Dhio ClosedCreate path baru di sisi JKT-KUN-E HUTCHISON 3 INDONESIA
No Dhio Closedreset sdp binding
No Riya ClosedLSP up setelah jalur JKT-PTK Up HUTCHISON 3 INDONESIA
No Riya ClosedCreate path LSP menghindari link congest
No Dhio ClosedCreate path LSP menghindari link cMITRA LINTAS MULTIMEDIA
No Riya ClosedChange path pada LSP MITRA LINTAS MULTIMEDIA
No Riya ClosedCreate path LSP PP INDOSAT SINGAPORE
No Galih Closedoptimasi path LSP di JKT-MTW-EN MNC KABEL MEDIACOM
No Dinda Closedoptimasi dengan lsp, namun hasil ROYAL ABADI SEJAHTERA
No Galih ClosedHasil pengecekan kami ke arah tuj PT LESTARI BERKAT SEJAHTERA
No Dinda Closedoptimasi
sudah kami dengan LSP,service
buatkan dan saat ini 2SDP
layer terpantau
sesuai request. UP.
No Dinda ClosedCreate service L2 VPLS di sisi JKT-ANC-AN2-ESS7 dengan service id 210022107 dan 206022207, config disamakan d
Service tersebut belum dapat di optimasi, dikarenakan upstream dari TSM-TWG hanya bisa melalui TSM-KGL, alter
No Galih ClosedSaat ini service
sedangkan terpantau
segmen KGL ><normal.
CKN-AN1 JAYA KARTHA
[1] dan SOLUSINDO
BJW-AN1 >< CKN-AN1 [2] terdapat intermittent antar metronya.
No Dinda Closed PT. BANK CENTRAL ASIA
No Galih Closedre-enginering dengan set metric di PT. BANK CENTRAL ASIA
No Dinda ClosedHasil pengecekan saat ini terpanta INDOSAT MEGA MEDIA
No Galih Closedoptimasi
TSM-KGL path LSP to_JKT-PGG-EN1_
alternative LINDE INDONESIA
jalur ke arah upstream hanya melewati CKN-AN1 dan BJW-EN1 > CKN-AN1
No Galih Closedsedangkan segmen KGL >< CKN-AN1 BBTPN
[1] dan
TSMBJW-AN1 >< CKN-AN1 [2] terdapat intermittent antar metronya.
No Galih P2C optimasi LSP pada path to_BTM-SMTATA COMMUNICATIONS INTERNATIONAL
No Riya P2C Membuatkan service vpls dummny utk pengetesan di sisi JKT-KPI-CN5, namun untuk config service di sisi Juniper m
No Riya Closedleaking 652080 dan 652855
No Naufal ClosedChange path to_BKR-AN1_via_BPP_PT. INTERNET MADJU ABAD MILENINDO
No Dinda ClosedOptimasi path LSP to_BPP-MTH-CNASTRA SEDAYA FINANCE
No Naufal P2C Masih dalam pengecekan PRIMACOM INTERBUANA
No Naufal ClosedOptimasi Path LSP to_SGI-CN1 KURNIA TETAP MULIA
No Dinda ClosedAktivasi Link KTH-CN1 8/0/1 >< SIO-CN1 3/0/1
No Naufal ClosedTerdapat FO Cut Segmen Duri >< J PRIMACOM INTERBUANA
No Dinda ClosedService tersebut belum dapat diPT. PGAS TELEKOMUNIKASI NUSANTARA
No Dinda ClosedService tersebut belum dapat diPT MORA TELEMATIKA INDONESIA
No Dinda ClosedSudah kami optimasi dan samaka KHAZANAH MEDIA NETWORK NUSANTARA
No Dinda ClosedKami cek belum dapat di optimas PT. ASTRA SEDAYA FINANCE SAMARINDA
No Dinda ClosedSaat ini link terpantau normal PT. NUSAUTAMA MEDICALINDO
No Dinda Closedsegmen DMI-EN1 >< PBR-AIR conges DUMAI MANDIRI NET
No Riya Closedoptimasi dengan membuat jalurPT MORA TELEMATIKA INDONESIA
No Riya Closedoptimasi
Berdasarkandengan
hasilmembuat
pengecekan jalurkami,
l untuk
MITRA LINTAS
VLANMULTIMEDIA
tersebut service layer 2 nya mengarah ke PGD-CN1 dan
No Riya Closedoptimasi dengan membuat jalur TOYOTA
Kami cek terdapat high latency dari PGD-CN1 dan ASTRA MOTOR
PGD-CN2 ke arah metro EN nya (JKT-PHW-AN1-ESS6 ,
No Riya Closedoptimasi denganjalur.
Action optimasi membuat jalurARANA l TEKNOLOGI INDONESIA
### No Riya Closed
No Riya Closedoptimasi dengan membuat
Hasil pengecekan kami saatjalur l ke IP tujuan
HUTCHISON
ini jalur 3 INDONESIA
sudah best path via direct peering google, kami coba op
No Riya ClosedSaat ini sudah kami pindahkan ke
ADI INTI MANDIRI
Hasil pengecekan kami saat ini service up dan sudah SOLUSI.
detect mac address dari sdp, hasil ping juga terpant
No Riya Closed APLIKANUSA LINTASARTA
No Riya P2C UNIVERSITAS UDAYANA
No Riya P2C reset sdp
No Naufal ClosedBelum dapat di optimasi, dikar PT. SUMIDHAZ PERMATA BUNDA
No Dahlia ClosedMerubah system loadbalancing RACKH LINTAS ASIA
No Dahlia ClosedMerubah system loadbalancing MNC KABEL MEDIACOM
No Naufal ClosedOptimasi dengan merubah jalur HUTCHISON d 3 INDONESIA
No Dahlia ClosedOptimasi path, saat ini via s PT. VARNION
Missconfig, sap yang digunakan seharusnya 1/2/3.105 TECHNOLOGY SEMESTA
bukan 1/2/4.105.
No Dahlia ClosedOptimasi dengan membuat lsp di sisi MM2-EN2
INFINITIUM dan KPI-CN3
SOLUTIONS-LA CUST(BBIP create WO baru WO146576)
No Dahlia ClosedOptimasi path dan menyamakanPRIMACOM j INTERBUANA
No Dahlia ClosedAdd Block IP Filter di sisi KYN-A BEON INTERMEDIA
No Dinda Closedrouting dari Singapore ke arah I CYBERPLUS MEDIA PRATAMA
No Dinda P2C optimasi dengan membuatkan pat MNC KABEL MEDIACOM
No Dinda P2C optimasi dengan membuat lsp disi LINK NET
No Dinda P2C Kami ubah menjadi ldp disisi E PT BERCA HARDAYA
terdapat interface Down disisi BLI-LMT-AN1 PERKASA
yang menyebabkan vsi Down,mohon dilakukan pengecekan
No Dahlia P2C CYBERINDO ADITAMA
vice L2 ke arah BKR-PE1 terpantau normal
mor WO nya terdapat di kolom WO/Ticket ID.
ari sampe saat ini pekan ke-43 oktober (W43).
67.*, lag-200:2464.* dan terpantau up.
an sap baru karena tipe nya Epipe.
6022207, config disamakan dengan service di JKT-DMG-AN1-IXRR6 .
config service di sisi Juniper masih blm dilakukan karena dblm mengetahui config
mengarah ke PGD-CN1 dan PGD-CN2.
nya (JKT-PHW-AN1-ESS6 , JKT-MTO-AN1-SRA8 , JKT-KTI-EN1-SAR8).
Date WeekWO /Ticket ID OTRS ID Subject
Sunday, 14 oktober 201 42 WO144916 #2019101440000032 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3040112
Sunday, 14 oktober 201 42 WO144784 #2019101440000041 Automatic reply: [S1] [OPEN] [DOWN] [SR#2
Sunday, 14 oktober 201 42 WO144924 #2019101440000051 RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-
Sunday, 14 oktober 201 42 #2019101440000069 RE: Pengecekan & Troubleshooting pada JKT-
Sunday, 14 oktober 201 42 #2019101440000087 Request: reroute link transit Arosbaya
Sunday, 14 oktober 201 42 WO144793 #2019101440000096 RE: [PL1] [OPEN] [DOWN] [SR#2-30401552745
Sunday, 14 oktober 201 42 WO144927 #2019101440000112 RE: [S3] [WO144927] [INTERNAL] [IP ACCESS PR
Sunday, 14 oktober 201 42 #2019101440000103 RE: aktivasi link 10G MDO-RMA
Sunday, 14 oktober 201 42 WO144929 #2019101440000121 RE: [S3] [INTERNAL] [REDUCE BANDWIDTH] SR
Sunday, 14 oktober 201 42 WO144933 #2019101440000131 RE: Pengecekan LTE Down VLAN_4035 TLP BIT
Sunday, 14 oktober 201 42 WO144801 #2019101440000149 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3040
Sunday, 14 oktober 201 42 WO144808 #2019101440000158 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3
Sunday, 14 oktober 201 42 WO144810 #2019101440000176 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3
Sunday, 14 oktober 201 42 WO144813 #2019101440000185 RE: [S3] [WO144813] [INTERNAL] [INTERMITTEN]
Sunday, 14 oktober 201 42 WO144809 #2019101440000167 RE: [PL2] [WO144809] [INTERNAL] [INTERMITT
Sunday, 14 oktober 201 42 WO144816 #2019101440000201 RE: [S3] [INTERNAL] [LATENCY] SR# 2-30402199
Sunday, 14 oktober 201 42 WO144819 #2019101440000211 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-304
Sunday, 14 oktober 201 42 TT30407730 #2019101440000194 RE: [Eskalasi Alarm] High Utilization BJM-LTB
Sunday, 14 oktober 201 42 WO144822 #2019101440000229 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30
Sunday, 14 oktober 201 42 WO145033 #2019101440000238 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Sunday, 14 oktober 201 42 #2019101440000247 Request add metric BDG-BBT2-CN2<>TSM-SGL-
Sunday, 14 oktober 201 42 WO145052 #2019101540000012 [S3] [INTERNAL] [INTERMITTEN] SR# 2-304022
Sunday, 14 oktober 201 42 WO145046 #2019101540000021 [S3] [INTERNAL] [INTERMITTEN] SR# 2-304025
Sunday, 14 oktober 201 42 WO145049 #2019101540000031 [S3] [INTERNAL] [IP ROUTING PROBLEM] SR# 2
Sunday, 14 oktober 201 42 WO145044 #2019101540000049 [PL2] [INTERNAL] [LATENCY] SR# 2-3040268
Tuesday, 15 oktoer 201 42 WO145068 #2019101540000058 [PL1] [INTERNAL] [DOWN] SR# 2-3040305964
Tuesday, 15 oktoer 201 42 #2019101540000067 [Eskalasi Alarm] High Utilization 1. Palu – Mak
Tuesday, 15 oktoer 201 42 WO145042 #2019101540000076 WO145042 - Pengecekan & Troubleshooting V
Tuesday, 15 oktoer 201 42 WO145076 #2019101540000085 RE: [S2] [INTERNAL] [DOWN] SR# 2-304036
Tuesday, 15 oktoer 201 42 WO144990 #2019101540000094 RE: [ES] [INTERNAL] [DOWN] [SR# 2-304037
Tuesday, 15 oktoer 201 42 WO145031 #2019101540000101 RE: [S1] [WO145031] [INTERNAL] [DOWN] SR# 2-
Tuesday, 15 oktoer 201 42 WO145001 #2019101540000111 RE: [S1] [INTERNAL] [DOWN] SR# 2-30404030
Tuesday, 15 oktoer 201 42 WO145098 #2019101540000129 RE: [S2] [INTERNAL] [DOWN] SR# 2-304039857
Tuesday, 15 oktoer 201 42 WO145096 #2019101540000138 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-3
Tuesday, 15 oktoer 201 42 WO145002 #2019101540000147 RE: [S1] [INTERNAL] [DOWN] SR# 2-304040741
Tuesday, 15 oktoer 201 42 WO145103 #2019101540000156 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-304
Tuesday, 15 oktoer 201 42 WO145006 #2019101540000165 RE: [EP] [WO145006] [INTERNAL] [DOWN] [SR
Tuesday, 15 oktoer 201 42 WO145115 #2019101540000174 RE: [S-ESCALATION][S3][INTERNAL][INTERMIT
Tuesday, 15 oktoer 201 42 WO145117 #2019101540000183 RE: [PL1] [INTERNAL] [DOWN] SR# 2-304047
Tuesday, 15 oktoer 201 42 #2019101540000192 Reset NMS RTN Basworo down
Tuesday, 15 oktoer 201 42 WO145119 #2019101540000209 RE: [S2] [INTERNAL] [DOWN] SR# 2-30404729
Tuesday, 15 oktoer 201 42 #2019101540000218 Manado tidak bisa call
Tuesday, 15 oktoer 201 42 WO145168 #2019101640000011 [EP] [INTERNAL] [HIGH ERROR] [SR#2-3040385
Tuesday, 15 oktoer 201 42 #2019101640000029 Cek QoS untuk Huawei Semarang
Wednesday, 16 oktober 42 #2019101640000038 Pengecekan ME ROXY ( JKT-RXY-AN1 ) > WO14
Wednesday, 16 oktober 42 #2019101640000047 ME Tumuyu Unmanaged
Wednesday, 16 oktober 42 WO145230 #2019101640000056 RE: [S1] [INTERNAL] [DOWN] SR#2-303973050
Wednesday, 16 oktober 42 WO145217 #2019101640000065 RE: [S3] [INTERNAL] [Intermitten] SR#2-304
Wednesday, 16 oktober 42 WO145241 #2019101640000074 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#
Wednesday, 16 oktober 42 WO145243 #2019101640000083 RE: [S3] [INTERNAL] [IP ROUTING PROBLEM] S
Wednesday, 16 oktober 42 WO145245 #2019101640000092 RE: Re:RE: Re:Reply: RE: [S1] [INTERNAL]
Wednesday, 16 oktober 42 WO145436 #2019101640000109 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2
Wednesday, 16 oktober 42 WO145439 #2019101640000118 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Wednesday, 16 oktober 42 WO145445 #2019101640000127 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#
Wednesday, 16 oktober 42 WO145450 #2019101640000145 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-
Wednesday, 16 oktober 42 WO145456 #2019101640000154 RE: [S3] [INTERNAL] [IP ROUTING PROB] SR#
Wednesday, 16 oktober 42 WO145460 #2019101640000163 RE: Vlan down A:SMG-GBL-PE2-SR12# show servi
Wednesday, 16 oktober 42 WO145261 #2019101640000172 RE: [S3] [INTERNAL] [ERROR] SR# 2-304072
Wednesday, 16 oktober 42 WO145264 #2019101640000181 RE: [S3] [INTERNAL] [REDUCE BANWIDTH] SR#
Wednesday, 16 oktober 42 #2019101640000191 mohon reset SDP
Wednesday, 16 oktober 42 TT30462965 #2019101640000207 RE: ESCALATE TT30462965 IMPACT: Looping #
Wednesday, 16 oktober 42 WO145280 #2019101640000216 RE: [S1] [INTERNAL] [DOWN] SR# 2-3040744299
Wednesday, 16 oktober 42 WO145465 #2019101640000225 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-304
Wednesday, 16 oktober 42 #2019101740000116 RE: need cek VLAN SRAN cluster 22 under ME
Wednesday, 16 oktober 42 WO145289 #2019101740000018 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-304
Wednesday, 16 oktober 42 WO145483 #2019101740000027 RE: [S2] [INTERNAL] [DOWN] SR#2-304077480
Wednesday, 16 oktober 42 WO145307 #2019101740000036 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Wednesday, 16 oktober 42 WO145484 #2019101740000045 RE: [S2] reset
mohon [INTERNAL]
SDP [DOWN] SR# 2-30407291
Wednesday, 16 oktober 42 #2019101640000234
Wednesday, 16 oktober 42 WO145311 #2019101740000054 RE: [ES] [INTERNAL] [INTERMITTEN] [SR#2-3
Wednesday, 16 oktober 42 WO145488 #2019101740000063 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3
Thursday, 17 oktober 2 42 WO145497 #2019101740000091 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30
Thursday, 17 oktober 2 42 WO145499 #2019101740000107 RE: [ES] [INTERNAL] [INTERMITTEN] [SR#2-3
Thursday, 17 oktober 2 42 WO145502 #2019101740000125 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-30408
Thursday, 17 oktober 2 42 WO145514 #2019101740000072 RE: [S3] [INTERNAL] [REDUCED] SR#2-30408348
Thursday, 17 oktober 2 42 WO145513 #2019101740000081 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Thursday, 17 oktober 2 42 #2019101840000258 [WARNING: UNSCANNABLE EXTRACTION FAILED]R
Thursday, 17 oktober 2 42 WO145328 #2019101740000134 RE: [S3] [internal] [LATENCY] SR# 2-304088
Thursday, 17 oktober 2 42 WO145333 #2019101740000143 RE: [IPH] [INTERNAL] [ERROR] SR#2-304089632
Thursday, 17 oktober 2 42 WO145543 #2019101740000152 RE: [S2] [INTERNAL] [DOWN] SR#2-304090064
Thursday, 17 oktober 2 42 WO145548 #2019101740000161 RE: [EP] [INTERNAL] [LINK DOWN] [SR# 2-304
Thursday, 17 oktober 2 42 WO145547 #2019101740000171 RE: [IPH] [INTERNAL] [I/O CALL] SR#2-3040902
Thursday, 17 oktober 2 42 WO145545 #2019101740000189 RE: [EP] [INTERNAL] [DOWN] [SR#2-30409145
Thursday, 17 oktober 2 42 WO145339 #2019101740000198 RE: [S2] [INTERNAL] [DOWN] SR# 2-3040910
Thursday, 17 oktober 2 42 WO145554 #2019101740000205 RE: [IPH] [INTERNAL] [I/O CALL] SR#2-304092
Thursday, 17 oktober 2 42 WO145558 #2019101740000214 RE: [S2] [INTERNAL] [DOWN] SR#2-304088508
Thursday, 17 oktober 2 42 WO145344 #2019101740000223 RE: [WO145344] Pengecekan site 01JKP840 L
Thursday, 17 oktober 2 42 WO145349 #2019101740000232 RE: [WO145349] Pengecekan site LE_SUKAJAD
Thursday, 17 oktober 2 42 WO145567 #2019101740000241 RE: SAT Koneksi Toko X260 DOWN [WO145567
Thursday, 17 oktober 2 42 WO145571 #2019101740000251 Request reset service (WO145571)
Thursday, 17 oktober 2 42 WO145334 #2019101740000269 RE: [WO145334] [PL2] [INTERNAL] [INTERMI
Thursday, 17 oktober 2 42 #2019101740000278 [Req] create graph cacti [17-18 Oktober 2019]
Thursday, 17 oktober 2 42 WO145572 #2019101740000287 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3040
Thursday, 17 oktober 2 42 WO145580 #2019101740000303 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2
Thursday, 17 oktober 2 42 WO145586 #2019101740000296 RE: [S3] [WO145586] [INTERNAL] [INTERMITT
Thursday, 17 oktober 2 42 WO145594 #2019101740000312 RE: [PL2] [INTERNAL] [BEST ROUTE PATH] SR#
Thursday, 17 oktober 2 42 #2019101740000321 OAM 3G2IP_KATAMSO
Thursday, 17 oktober 2 42 #2019101740000331 RE: [4G MC LEVEL MONITORING]: MC-PEKANB
Thursday, 17 oktober 2 42 WO145364 #2019101840000016 RE: [PL2] [WO145364] [INTERNAL] [INTERMITTE
Friday, 18 oktober 2019 42 WO145598 #2019101840000025 RE: [S3] [INTERNAL] [LATENCY] SR#2-304105
Friday, 18 oktober 2019 42 WO145601 #2019101840000034 RE: [S2] [INTERNAL] [DOWN] SR#2-304107945501
Friday, 18 oktober 2019 42 WO145600 #2019101840000043 RE: [S3] [INTERNAL] [LATENCY] SR#2-30407
Friday, 18 oktober 2019 42 WO145376 #2019101840000052 RE: Pengecekan Metro E JKT-BKS-AN1-ESS6 >
Friday, 18 oktober 2019 42 WO145377 #2019101840000061 RE: [INTERNAL][EP][OPEN][FLAPPING][SR#2-
Friday, 18 oktober 2019 42 WO145612 #2019101840000071 RE: [S1] [INTERNAL] [DOWN] SR#2-30411377
Friday, 18 oktober 2019 42 WO145615 #2019101840000089 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-304
Friday, 18 oktober 2019 42 WO145395 #2019101840000098 RE: [S3] [INTERNAL] [ROUTING PROBLEM ] SR
Friday, 18 oktober 2019 42 WO145620 #2019101840000105 RE: [PL2] [INTERNAL] [REDUCE] SR# 2-304115
Friday, 18 oktober 2019 42 WO145621 #2019101840000114 RE: [S-ESCALATION][S3][INTERNAL][LATENCY
Friday, 18 oktober 2019 42 WO145625 #2019101840000123 RE: [P-ESCALATION][PL2][INTERNAL][HIGH
Friday, 18 oktober 2019 42 WO145401 #2019101840000132 RE: [S2] [INTERNAL] [DOWN] SR# 2-3041168
Friday, 18 oktober 2019 42 WO145629 #2019101840000141 RE: [S2] [INTERNAL] [DOWN] SR# 2-30411737
Friday, 18 oktober 2019 42 #2019101840000249 RE: NE EID under Sengkang Unmanaged
Friday, 18 oktober 2019 42 WO145631 #2019101840000151 RE: [PL1] [INTERNAL] [Down] SR#2-3041178
Friday, 18 oktober 2019 42 WO145634 #2019101840000169 RE: [S1] [INTERNAL] [DOWN] SR# 2-3041186
Friday, 18 oktober 2019 42 WO145409 #2019101840000178 RE: [S2] [INTERNAL] [DOWN] SR#2-304088002
Friday, 18 oktober 2019 42 WO145635 #2019101840000187 RE: [S_ESCALATION][S3][INTERNAL][INTERMIT
Friday, 18 oktober 2019 42 WO145641 #2019101840000196 RE: [S-ESCALATION][S3][INTERNAL][REDUCE
Friday, 18 oktober 2019 42 WO145642 #2019101840000203 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Friday, 18 oktober 2019 42 WO145644 #2019101840000212 RE: [P-ESCALATION][PL2][INTERNAL][INTERMI
Friday, 18 oktober 2019 42 WO145652 #2019101840000221 RE: [S-ESCALATION][S3][INTERNAL][INTERM
Friday, 18 oktober 2019 42 WO145667 #2019101840000231 RE: [S3] [WO145667] [INTERNAL] [IP Access
Friday, 18 oktober 2019 42 WO145679 #2019101940000014 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Friday, 18 oktober 2019 42 WO145680 #2019101940000023 RE: [S3] [internal] [INTERMITTEN] SR# 2-30
Friday, 18 oktober 2019 42 WO145834 #2019101940000032 RE: [EP][INTERNAL][INTERMITTEN] SR#2-304
Friday, 18 oktober 2019 42 WO145842 #2019101940000041 RE: [S3] [WO145842] [INTERNAL] [INTERMITT
Friday, 18 oktober 2019 42 WO145848 #2019101940000051 RE: [S3] [internal] [INTERMITTEN] SR#2-304
Friday, 18 oktober 2019 42 WO145683 #2019101940000069 RE: [EP][INTERNAL][INTERMITEN][SR#2-30412
Friday, 18 oktober 2019 42 WO145850 #2019101940000078 RE: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-3
Friday, 18 oktober 2019 42 #2019101940000087 cek vlan 2,3 & 4 di port 7/1/10 BKL-CN2
Saturday, 19 oktober 2 42 #2019101940000096 RE: Request add Prefix 124.195.96.223 -- 114
Saturday, 19 oktober 2 42 #2019101940000103 Mohon bantuan SDP Down SKA-JTN-EN1 to YOG
Saturday, 19 oktober 2 42 #2019101940000112 RE: Mohon bantuan pengecekan sdp down BD
Saturday, 19 oktober 2 42 WO145695 #2019101940000121 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3041325
Saturday, 19 oktober 2 42 WO145858 #2019101940000131 RE: [PL2] [WO145858] [INTERNAL] [INTERMITT
Saturday, 19 oktober 2 42 WO145699 #2019101940000149 RE: [PL2] [WO145699] [INTERNAL] [INTERMIT
Saturday, 19 oktober 2 42 WO145703 #2019101940000158 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Saturday, 19 oktober 2 42 WO145704 #2019101940000167 RE: [S3] [WO145704] [INTERNAL] [INTERMITTE
Saturday, 19 oktober 2 42 WO145707 #2019101940000176 RE: [S3] [INTERNAL] [High Latency] SR#2-3041
Saturday, 19 oktober 2 42 WO145705 #2019101940000185 RE: [ES] [INTERNAL] [DOWN] SR#2-30414069116
Saturday, 19 oktober 2 42 WO145709 #2019101940000194 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-30
Saturday, 19 oktober 2 42 WO145714 #2019101940000201 RE: [S3] [WO145714] [INTERNAL] [INTERMITTE
Saturday, 19 oktober 2 42 WO145716 #2019101940000211 RE: [S1] [INTERNAL] [DOWN] SR# 2-30408
Saturday, 19 oktober 2 42 WO145869 #2019101940000229 RE: [S3] [WO145869] [INTERNAL] [Intermitten
Saturday, 19 oktober 2 42 WO145870 #2019101940000238 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3
Saturday, 19 oktober 2 42 WO145720 #2019101940000247 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-30
Saturday, 19 oktober 2 42 WO145871 #2019101940000256 RE: [PR1] [INTERNAL] [LATENCY] [SR#2-30402
Saturday, 19 oktober 2 42 WO145725 #2019101940000265 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-
Saturday, 19 oktober 2 42 WO145876 #2019101940000274 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3
Sunday, 20 oktober 201 42 WO145740 #2019102040000011 RE: [S3] [INTERNAL] [RFO] SR# 2-3041540646
Sunday, 20 oktober 201 42 #2019102040000021 RE: Speedtest site membalong
Sunday, 20 oktober 201 42 WO145727 #2019102040000039 RE: [S3] [INTERNAL] [IP ACCESS PROB] SR# 2-
Sunday, 20 oktober 201 42 TT30547938 #2019102040000048 P2C TT30547938 (PWT-BTR-PE2-SR7-IMPACT: High
Sunday, 20 oktober 202 42 WO145780 #2019102040000057 RE: [S2] [OPEN][WO145780] [DOWN] SR# 2-
Sunday, 20 oktober 201 42 WO145782 #2019102040000066 RE: [WO145782] [S3] [internal] [INTERMITTE
Sunday, 20 oktober 201 42 WO145902 #2019102040000084 RE: [S1] [INTERNAL] [Down] SR#2-30416491592
Sunday, 20 oktober 201 42 WO145785 #2019102040000075 RE: [EP] [Request add PTR] [SR#2-304169007
Sunday, 20 oktober 201 42 WO145903 #2019102040000093 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Sunday, 20 oktober 201 42 WO145786 #2019102040000101 RE: [WO145786] [S3] [INTERNAL] [REDUCE
Sunday, 20 oktober 201 42 WO145911 #2019102040000119 Reset SDP-Binding
Sunday, 20 oktober 201 42 #2019102040000128 DCN Ericsson under Gunung Wawo disconnet
Sunday, 20 oktober 201 42 WO145789 #2019102040000146 RE: [S3] [internal] [INTERMITTEN] SR#2-3041
Sunday, 20 oktober 201 42 WO145914 #2019102040000137 RE: [EP] [Request add PTR] [SR#2-304180532
Sunday, 20 oktober 201 42 WO145916 #2019102140000019 RE: [PL2] [WO145916] [INTERNAL] [LATENCY]
Monday, 21 oktober 20 42 WO145919 #2019102140000028 RE: [WO:WO145919] Pengecekan service VLAN
Monday, 21 oktober 20 42 #2019102140000037 Update cacti After Swap LPG-UTG-CN1-X8A
Request Type Request CategoryRequest Note Service Type Specific Service
Received Via
Requestor KB Segmentation
Problem HandlingService Problem SDP huawei d VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
4000172
IP/MPLS
400062 Proper
Problem HandlingService Problem BGP inix downNAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS
400010 Proper
Problem HandlingService Problem change path lsVPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP huawei d VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper
Problem HandlingService Problem gagal melakukaNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper
Non Problem HandlingCacti Update request add caNon Service Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400065 Proper
Problem HandlingService Problem reduce bandwiNAP Service IDIAI-NOC HPSMFH Backoffice
400071
IP/MPLS
400062 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
4000155 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
400028
IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
400028
IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSMFH Backoffice
400070IP/MPLS
400028 400019
Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
400028
IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service Non Service
I-NOC
HPSMFH Backoffice
400020
IP/MPLS
4000155 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Non ProblemDomestic
HandlingRouting Optimization
set metric 650Non Service Non Service
I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400070 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem link INP full NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
4000175 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem SDP Down NAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS
400019 Proper
Non Problem Handling
Traffic Load Shareload share tra Non ServiceNon Service
I-NOC
Email
FH Backoffice
4000155
IP/MPLS
400019 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem BGP inix downNAP Service INIXI-NOC HPSMFH Backoffice
400072
IP/MPLS
4000172 Proper
Problem HandlingService Problem Muamalat HQ V J PN Service L3 VPNI-NOC
HPSMFH Backoffice IP/MPLS
4000158 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice
400060
IP/MPLS
4000152 Proper
Problem HandlingService Problem SDP huawei d VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
4000172
IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem SDP huawei d NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
4000172 Proper
Problem HandlingService Problem link ATM BCA VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000158 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400064 Proper
Problem HandlingService Problem SDP huawei d VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice
4000172
IP/MPLS
400062 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
TO
Email
West & Central Java
400015 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
Whatsapp
FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Non Problem Handling
Provide Informationpengecekan q VPN Service L3 VPN Email Others 400039 Proper
Problem HandlingService Problem SDP huawei d VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem
Backbone
Handling
Degradation (Domestic Link) Non Service
ME MDO-TMY- Non ServiceEmail
TO Kalisumapa400087 Proper
Problem HandlingService Problem Peer down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400073 Proper
Problem HandlingService Problem High latency NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
40004 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem IP access prob NAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS
400010 Proper
Non Problem Handling
Service Migrationenable port NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
4000146 Proper
Problem HandlingService Problem BGP Down NAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS
400010 Proper
Problem HandlingService Problem BGP Down NAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Prefix problemNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
400071 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper
Problem HandlingService Problem BGP Down NAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
4000142 Proper
Non Problem Handling
Create/Modify QoS Change QoS NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
4000128 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
TO
Email
West & Central Java
400015 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem BGP inix dan NAP Service INIXI-NOC HPSMFH Backoffice
400072
IP/MPLS
400071 Proper
Problem HandlingService Problem request advertiNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
4000167 Proper
Problem HandlingService Problem request advertiVPN Service
L2 Multipoint
HPSMTO Sumatera 4000167 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSMFH Backoffice
400062
IP/MPLS
400071 Proper
Problem HandlingService Problem intermittent NAP Service INIXI-NOC HPSMFH Backoffice
400062
IP/MPLS
400072 Proper
Problem HandlingService Problem ping ke 8.8.8.8NAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper
Problem HandlingService Problem request clear aNAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
TO
Email
West & Central Java
400028 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice
400060
IP/MPLS
4000152 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem ping high late VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice
400060
IP/MPLS
4000152 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service INIXI-NOC HPSMFH Backoffice
400072
IP/MPLS
400071 Proper
Problem HandlingService Problem intermittent NAP Service INIXI-NOC HPSMFH Backoffice
400072
IP/MPLS
400071 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN Email Access Back Office40008 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service CpipeI-NOCHPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem Link down VPN Service CpipeI-NOC
HPSMFH Backoffice IP/MPLS
400033 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem Link down NAP Service IDIAI-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
Email BIMBO 400019 Proper
Non Problem HandlingCacti Update add graph Non Service
Non Service
Configuration
Email Management
400065 Proper
Problem HandlingService Problem ATM offline VPN Service L3 VPN I-NOC
HPSMFH Backoffice
4000158
IP/MPLS
4000166 Proper
Problem
Backbone
HandlingCongestion (Domestic Link)
intermittent VPN Service L3 VPN
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem
Backbone
HandlingCongestion (Domestic Link)
intermittent VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem request best pNAP Service INP I-NOCHPSMFH Backoffice IP/MPLS
4004 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
Email
Access Back Oficce
400015 Proper
Problem HandlingService Problem degradasi per VPN Service
L2 Multipoint
EmailTO Sumatera 400097 Proper
Problem
Backbone
HandlingCongestion (Domestic Link)
intermittent VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper
Problem HandlingService Problem intermittent VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem packet loss NAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper
Problem HandlingService Problem MAC not detecVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem link flapping VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem sdp down NAP Service INIXI-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
4000129 Proper
Problem HandlingService Problem link inix via in NAP Service INIXI-NOCHPSM FH Backoffice IP/MPLS
4000175 Proper
Problem HandlingService Problem latency NAP Service INIXI-NOCHPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem latency VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem High latency VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem vlan down VPN Service
L2 Multipoint
EmailTO Kalisumapa400015 Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem latency NAP Service INIXI-NOCHPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem optimasi lsp NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem reduce bandwiVPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice
400020
IP/MPLS
400037 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice
400019
IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem IP access prob NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem IP access prob VPN Service L3 VPNWhatsappBIMBO 40008 Proper
Problem HandlingService Problem SDP down VPN Service L3 VPN Email TO Kalisumapa400096 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
TO
Email
West & Central Java
400019 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
TO
Email
West & Central Java
400019 Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice
400037
IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem High latency NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000166 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN I-NOC
HPSM FH Backoffice
4000155
IP/MPLS
400058 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
4000129 Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSM FH Backoffice
400094
IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem cek tracerouteVPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent NAP Service INIXI-NOC HPSM FH Backoffice
400095
IP/MPLS
400072 Proper
Problem HandlingService Problem intermittent VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem intermittent VPN Service L3 VPN HPSMTO Sumatera 4000136 Proper
Problem HandlingService Problem IP access prob NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400071 Proper
Problem
Backbone
HandlingCongestion (Domestic Link)
High Util VPN Service
L2 Point to Point
TO
HPSMWest & Central Java
400037 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400060 Proper
Problem HandlingService Problem intermittent VPN Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem intermittent VPN Service INIXI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem Add PTR NAP Service IDIAI-NOCHPSM FH Backoffice IP/MPLS
400091 Proper
Problem HandlingService Problem intermittent Non Service Non Service
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem reduce bandwiNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem sdp down Non Service
Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
Email
TO Kalisumapa400015 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper
Non Problem Handling
PTR Record Registration
Add PTR NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper
Non Problem HandlingCacti Update Update cacti Non ServiceNon Service
WhatsappBIMBO 400065 Proper
Escalation Received Date Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
Escalate
L2 SGPL2toL2
SGP
BIMBO
PIC
SGPL1 Status
Proper 10/14/2019 8:59 10/14/2019 9:24 0:25 25 No No Fajri Closed
Proper 10/14/2019 9:37 10/14/2019 9:40 0:03 3 No No Dhio Closed
Proper 10/14/2019 10:36 10/14/2019 10:39 0:03 3 No No Dhio Closed
Proper 10/14/2019 10:43 10/14/2019 10:47 0:04 4 No No Fajri Closed
Proper 10/14/2019 12:20 10/14/2019 12:44 0:24 24 No No Fajri Closed
Proper 10/14/2019 12:28 10/14/2019 12:36 0:08 8 No No Dhio Closed
Proper 10/14/2019 12:22 10/14/2019 15:04 2:42 162 No Yes Fajri Closed
Proper 10/14/2019 13:25 10/14/2019 13:37 0:12 12 No No Fajri Closed
Proper 10/14/2019 13:47 10/14/2019 14:06 0:19 19 No No Dhio Closed
Proper 10/14/2019 14:36 10/14/2019 14:39 0:03 3 No No Dhio Closed
Proper 10/14/2019 15:04 10/14/2019 15:27 0:23 23 Yes No Dhio Closed
Proper 10/14/2019 15:25 10/14/2019 15:43 0:18 18 No No Fajri Closed
Proper 10/14/2019 15:41 10/14/2019 15:57 0:16 16 No No Fajri Closed
Proper 10/14/2019 15:38 10/14/2019 16:24 0:46 46 No No Dhio Closed
Proper 10/14/2019 16:12 10/14/2019 16:20 0:08 8 No No Fajri Closed
Proper 10/14/2019 16:27 10/14/2019 17:15 0:48 48 No No Dhio Closed
Proper 10/14/2019 16:42 10/14/2019 17:49 1:07 67 No No Dhio Closed
Proper 10/14/2019 16:38 10/14/2019 16:56 0:18 18 No No Dhio Closed
Proper 10/14/2019 17:09 10/14/2019 17:24 0:15 15 No No Fajri Closed
Proper 10/14/2019 18:46 10/14/2019 19:42 0:56 56 No No Fajri Closed
Proper 10/14/2019 19:26 10/14/2019 19:41 0:15 15 No No Dahlia Closed
Proper 10/14/2019 21:15 10/14/2019 22:06 0:51 51 No No Dahlia Closed
Proper 10/14/2019 21:02 10/14/2019 22:24 1:22 82 No Yes bagas Closed
Proper 10/14/2019 21:06 10/14/2019 22:47 1:41 101 No No Dahlia Closed
Proper 10/14/2019 20:57 10/14/2019 23:16 2:19 139 No No Dahlia Closed
Proper 10/15/2019 1:50 10/15/2019 2:34 0:44 44 No No Dahlia Closed
Proper 10/15/2019 0:42 10/15/2019 2:01 1:19 79 No No bagas Closed
Improper 10/15/2019 7:46 10/15/2019 7:53 0:07 7 No No Fajri Closed
Proper 10/15/2019 9:13 10/15/2019 9:17 0:04 4 No No Riya Closed
Proper 10/15/2019 9:10 10/15/2019 9:52 0:42 42 No No Fajri Closed
Proper 10/15/2019 9:38 10/15/2019 10:01 0:23 23 No No Riya Closed
Proper 10/15/2019 12:09 10/15/2019 12:41 0:32 32 No No Fajri Closed
Proper 10/15/2019 11:39 10/15/2019 12:23 0:44 44 No No Fajri Closed
Proper 10/15/2019 11:47 10/15/2019 12:30 0:43 43 No No Riya Closed
Proper 10/15/2019 12:28 10/15/2019 12:36 0:08 8 No No Riya Closed
Proper 10/15/2019 14:32 10/15/2019 14:41 0:09 9 No Yes Fajri Closed
Proper 10/15/2019 13:50 10/15/2019 14:35 0:45 45 No No Riya Closed
Proper 10/15/2019 15:06 10/15/2019 16:05 0:59 59 No No Riya Closed
Proper 10/15/2019 15:37 10/15/2019 15:43 0:06 6 No No Fajri Closed
Proper 10/15/2019 15:54 10/15/2019 16:15 0:21 21 No No Fajri Closed
Proper 10/15/2019 17:28 10/15/2019 17:30 0:02 2 No No Riya Closed
Proper 10/15/2019 18:26 10/15/2019 18:43 0:17 17 No No Dhio Closed
Proper 10/15/2019 19:56 10/15/2019 20:33 0:37 37 No No Dhio Closed
Proper 10/15/2019 19:44 10/15/2019 19:59 0:15 15 No No Dhio Closed
Proper 10/16/2019 2:30 10/16/2019 2:48 0:18 18 No No bagas Closed
Proper 10/16/2019 4:19 10/16/2019 5:25 1:06 66 No No bagas Closed
Proper 10/16/2019 9:18 10/16/2019 9:32 0:14 14 No No Riya Closed
Proper 10/16/2019 11:02 10/16/2019 11:27 0:25 25 No No Riya Closed
Proper 10/16/2019 11:17 10/16/2019 12:08 0:51 51 No No Riya Closed
Proper 10/16/2019 11:27 10/16/2019 13:11 1:44 104 No No Riya Closed
Proper 10/16/2019 13:53 10/16/2019 14:39 0:46 46 No No Riya Closed
Proper 10/16/2019 15:25 10/16/2019 15:38 0:13 13 No No Riya Closed
Proper 10/16/2019 15:27 10/16/2019 15:41 0:14 14 No No Riya Closed
Proper 10/16/2019 15:47 10/16/2019 16:13 0:26 26 No No Riya Closed
Proper 10/16/2019 16:10 10/16/2019 16:42 0:32 32 No No Riya Closed
Proper 10/16/2019 16:36 10/16/2019 18:27 1:51 111 No No MieldaClosed
Proper 10/16/2019 16:32 10/16/2019 17:07 0:35 35 No No Riya Closed
Proper 10/16/2019 17:09 10/16/2019 17:26 0:17 17 No No Riya Closed
Proper 10/16/2019 17:10 10/16/2019 17:54 0:44 44 No No Riya Closed
Proper 10/16/2019 17:37 10/16/2019 17:55 0:18 18 No No Riya Closed
Proper 10/16/2019 19:17 10/16/2019 19:23 0:06 6 No No Fajri Closed
Proper 10/16/2019 19:57 10/16/2019 20:01 0:04 4 No No Dhio Closed
Proper 10/16/2019 19:37 10/16/2019 20:30 0:53 53 No No Dhio Closed
Proper 10/16/2019 19:53 10/16/2019 20:10 0:17 17 No No Fajri Closed
Proper 10/16/2019 21:39 10/16/2019 22:13 0:34 34 No No Fajri Closed
Proper 10/16/2019 21:43 10/16/2019 22:42 0:59 59 No No Dhio Closed
Proper 10/16/2019 21:51 10/16/2019 22:13 0:22 22 No No Fajri Closed
Proper 10/16/2019 21:56 10/16/2019 22:56 1:00 60 No Yes Dhio Closed
Proper 10/16/2019 20:09 10/16/2019 22:30 2:21 141 No No Fajri Closed
Proper 10/16/2019 23:59 10/17/2019 0:07 0:08 8 No No Fajri Closed
Proper 10/16/2019 23:52 10/17/2019 0:17 0:25 25 No No Dhio Closed
Proper 10/17/2019 1:59 10/17/2019 2:11 0:12 12 No No Fajri Closed
Proper 10/17/2019 2:05 10/17/2019 2:09 0:04 4 No No Dhio Closed
Proper 10/17/2019 4:05 10/17/2019 4:14 0:09 9 No No Fajri Closed
Proper 10/17/2019 6:45 10/17/2019 6:55 0:10 10 No No Fajri Closed
Proper 10/17/2019 6:50 10/17/2019 6:54 0:04 4 No No Dhio Closed
Proper 10/17/2019 9:03 10/17/2019 9:37 0:34 34 No Yes Galih Closed
Proper 10/17/2019 10:00 10/17/2019 10:42 0:42 42 No No Galih Closed
Proper 10/17/2019 10:45 10/17/2019 11:09 0:24 24 No No Galih Closed
Proper 10/17/2019 11:58 10/17/2019 12:26 0:28 28 No No Galih Closed
Proper 10/17/2019 12:15 10/17/2019 12:49 0:34 34 No No Galih Closed
Proper 10/17/2019 12:19 10/17/2019 13:13 0:54 54 No No Galih Closed
Proper 10/17/2019 12:35 10/17/2019 12:50 0:15 15 No No Galih Closed
Proper 10/17/2019 13:16 10/17/2019 13:40 0:24 24 No No Galih Closed
Proper 10/17/2019 13:44 10/17/2019 13:56 0:12 12 No No Galih Closed
Proper 10/17/2019 13:36 10/17/2019 13:49 0:13 13 No No Galih Closed
Proper 10/17/2019 15:06 10/17/2019 15:24 0:18 18 No No Galih Closed
Proper 10/17/2019 16:00 10/17/2019 16:51 0:51 51 No No Galih Closed
Proper 10/17/2019 15:53 10/17/2019 16:53 1:00 60 No No Galih Closed
Proper 10/17/2019 16:13 10/17/2019 16:27 0:14 14 No No Galih Closed
Proper 10/17/2019 16:25 10/17/2019 17:29 1:04 64 No No Galih Closed
Proper 10/17/2019 16:52 10/17/2019 17:31 0:39 39 No No MieldaClosed
Proper 10/17/2019 19:11 10/17/2019 20:21 1:10 70 No No Fajri Closed
Proper 10/17/2019 19:39 10/17/2019 20:30 0:51 51 No No Riya Closed
Proper 10/17/2019 19:19 10/17/2019 20:02 0:43 43 No No Riya Closed
Proper 10/17/2019 21:41 10/17/2019 21:59 0:18 18 No No Riya Closed
Proper 10/17/2019 21:47 10/17/2019 21:53 0:06 6 No No Fajri Closed
Proper 10/17/2019 22:28 10/17/2019 22:57 0:29 29 No No Fajri Closed
Proper 10/17/2019 23:55 10/18/2019 0:19 0:24 24 No No Riya Closed
Proper 10/18/2019 0:19 10/18/2019 0:32 0:13 13 No No Riya Closed
Proper 10/18/2019 0:38 10/18/2019 0:58 0:20 20 No No Fajri Closed
Proper 10/18/2019 0:28 10/18/2019 1:23 0:55 55 No No Fajri Closed
Proper 10/18/2019 6:51 10/18/2019 7:32 0:41 41 No No Galih Closed
Proper 10/18/2019 7:36 10/18/2019 8:19 0:43 43 No No Galih Closed
Proper 10/18/2019 8:12 10/18/2019 8:47 0:35 35 No No Naufal Closed
Proper 10/18/2019 9:43 10/18/2019 11:13 1:30 90 No No Galih Closed
Proper 10/18/2019 10:18 10/18/2019 11:33 1:15 75 No No Galih Closed
Proper 10/18/2019 10:46 10/18/2019 12:02 1:16 76 No No Naufal Closed
Proper 10/18/2019 10:55 10/18/2019 11:51 0:56 56 No No Galih Closed
Proper 10/18/2019 11:25 10/18/2019 12:27 1:02 62 No No Galih Closed
Proper 10/18/2019 11:32 10/18/2019 12:14 0:42 42 No No Naufal Closed
Proper 10/18/2019 11:39 10/18/2019 13:26 1:47 107 No No Galih Closed
Proper 10/18/2019 10:57 10/18/2019 13:07 2:10 130 No No Galih Closed
Proper 10/18/2019 13:59 10/18/2019 15:20 1:21 81 No No Naufal Closed
Proper 10/18/2019 14:18 10/18/2019 15:08 0:50 50 No No Galih Closed
Proper 10/18/2019 14:08 10/18/2019 15:22 1:14 74 No No Galih Closed
Proper 10/18/2019 14:24 10/18/2019 15:26 1:02 62 No No Galih Closed
Proper 10/18/2019 14:48 10/18/2019 15:42 0:54 54 No No Galih Closed
Proper 10/18/2019 15:00 10/18/2019 16:44 1:44 104 No No Naufal Closed
Proper 10/18/2019 15:13 10/18/2019 16:10 0:57 57 No No Naufal Closed
Proper 10/18/2019 15:47 10/18/2019 17:00 1:13 73 No No Naufal Closed
Proper 10/18/2019 18:35 10/18/2019 19:49 1:14 74 No No Riya Closed
Proper 10/18/2019 19:37 10/18/2019 20:28 0:51 51 No No Riya Closed
Proper 10/18/2019 19:37 10/18/2019 20:19 0:42 42 No No Dinda Closed
Proper 10/18/2019 19:37 10/18/2019 20:41 1:04 64 No No Riya Closed
Proper 10/18/2019 19:37 10/18/2019 21:24 1:47 107 No No Riya Closed
Proper 10/18/2019 22:19 10/18/2019 22:35 0:16 16 No No Dinda Closed
Proper 10/18/2019 21:37 10/18/2019 22:14 0:37 37 No No Dinda Closed
Proper 10/18/2019 23:13 10/18/2019 23:55 0:42 42 No No Dinda P2C
Proper 10/18/2019 20:25 10/18/2019 21:03 0:38 38 No No Riya Closed
Proper 10/18/2019 23:48 10/19/2019 1:21 1:33 93 No No Riya Closed
Proper 10/19/2019 6:26 10/19/2019 6:30 0:04 4 No No Riya Closed
Proper 10/19/2019 6:28 10/19/2019 6:34 0:06 6 No No Dinda Closed
Proper 10/19/2019 6:50 10/19/2019 9:06 2:16 136 No No Dahlia Closed
Proper 10/19/2019 6:54 10/19/2019 8:15 1:21 81 No No Naufal Closed
Proper 10/19/2019 7:50 10/19/2019 8:40 0:50 50 No No Naufal Closed
Proper 10/19/2019 10:01 10/19/2019 10:16 0:15 15 No No Dahlia Closed
Proper 10/19/2019 10:36 10/19/2019 11:09 0:33 33 No No Dahlia Closed
Proper 10/19/2019 10:53 10/19/2019 11:29 0:36 36 No No Dahlia Closed
Proper 10/19/2019 11:18 10/19/2019 12:47 1:29 89 No No Dahlia Closed
Proper 10/19/2019 11:33 10/19/2019 13:36 2:03 123 No No Naufal Closed
Proper 10/19/2019 13:13 10/19/2019 14:56 1:43 103 No No Dahlia Closed
Proper 10/19/2019 14:30 10/19/2019 15:22 0:52 52 No No Naufal Closed
Proper 10/19/2019 15:32 10/19/2019 16:15 0:43 43 No No Naufal Closed
Proper 10/19/2019 15:41 10/19/2019 17:32 1:51 111 No No Dahlia Closed
Proper 10/19/2019 15:57 10/19/2019 16:49 0:52 52 No No Naufal Closed
Proper 10/19/2019 16:24 10/19/2019 17:36 1:12 72 No No Naufal Closed
Proper 10/19/2019 18:28 10/19/2019 18:42 0:14 14 No No Naufal Closed
Proper 10/19/2019 18:46 10/19/2019 18:55 0:09 9 No No Dahlia Closed
Proper 10/19/2019 23:57 10/20/2019 0:34 0:37 37 No No Dinda Closed
Proper 10/20/2019 5:09 10/20/2019 6:28 1:19 79 No No Galih Closed
Proper 10/20/2019 5:28 10/20/2019 7:35 2:07 127 No No Dhio Closed
Proper 10/20/2019 7:51 10/20/2019 8:48 0:57 57 No No Dhio Closed
Proper 10/20/2019 9:10 10/20/2019 9:42 0:32 32 No No Bagas Closed
Proper 10/20/2019 9:57 10/20/2019 10:38 0:41 41 No No Dhio Closed
Proper 10/20/2019 11:45 10/20/2019 12:41 0:56 56 No No Dhio Closed
Proper 10/20/2019 11:48 10/20/2019 11:50 0:02 2 No No Bagas Closed
Proper 10/20/2019 13:20 10/20/2019 13:37 0:17 17 No No Bagas Closed
Proper 10/20/2019 13:25 10/20/2019 13:41 0:16 16 No No Bagas Closed
Proper 10/20/2019 18:55 10/20/2019 19:03 0:08 8 No No Bagas Closed
Proper 10/20/2019 20:51 10/20/2019 21:06 0:15 15 No No Galih Closed
Proper 10/20/2019 21:18 10/20/2019 22:26 1:08 68 No No Naufal Closed
Proper 10/20/2019 21:36 10/20/2019 21:51 0:15 15 No No Galih Closed
Proper 10/20/2019 23:34 10/21/2019 0:15 0:41 41 No No Naufal Closed
Proper 10/21/2019 2:45 10/21/2019 3:33 0:48 48 No No Galih Closed
Proper 10/21/2019 4:17 10/21/2019 4:38 0:21 21 No No Galih Closed
Note External CustomerSpecial Note
create new path 2 sisi HUTCHISON 3 INDONESIA
reset BGP peer no improve ARANA TEKNOLOGI INDONESIA
change path lsp PT. DES TEKNOLOGI INFORMASI
reset sdp
create new path
pengecekan normal sdp sudah Up INDOSAT MEGA MEDIA
reroute via TATA-6453 WIJAYA KARYA
add cacti graph
create lsp pp EKOREGION KALIMANTAN
reset sdp
load share traffic ROYAL ABADI SEJAHTERA
create lsp and path menghindari link congINDOSAT MEGA MEDIA
create lsp and path menghindari link congINDOSAT MEGA MEDIA
create lsp and path menghindari link congNIPRO INDONESIA JAYA, PT.
create lsp and path menghindari link congINDOSAT MEGA MEDIA
create LSP via KBS-CN1 UNIVERSITAS INDONESIA
create lsp pp INDOSAT MEGA MEDIA
set metric to 18 at BJM-LTB-EN1-910C interface eth11
set metric
create 65000 link BDG-BBT2-
lsp pp INDOSAT MEGA MEDIA
CN2<>TSM-SGL-PE2 dan aktivasi link
create
baru lsp pp PT NAP INFO LINTAS NUSA
ping antar metro dan ping ke goolge dari EVANS LESTARI
MKS-KIM-CN2 >< MKS-BLB-EN1 terpantau VALE
c INDONESIA PT
reroute prefix 42.62.178.0/24 via INIX at ANDIRA INFOMEDIA
tidak ada alternativ link lain, link BJM >< INDOSAT MEGA MEDIA
add new path at KYN-CN2 INDOSAT MEGA MEDIA
memindahkan beberapa LSP
lepas pasang TPC dan reset sdp 1439:285014028 at SRP-CN escalation improper : WO tidak di submit oleh BBIP
change sdp type disisi SMD-BKR-PE1 menja MUHAMMADIYAH KALIMANTAN TIMUR
add config import-route direct under ipv BANK MUAMALAT KCP SAMARINDA SANGATTA
sdp down karena metro far-end unmanaged
create new path di sisi BKL-PTL-EN1 DUAK SATU DUA TIGA
create LSP di kedua sisi PT Thriveni
create LSP disisi PLG-A45-PE1 BANK BTPN
reroute via LDP EVANS LESTARI
eskalasi ke vendor huawei PT. BANK CENTRAL ASIA, TBK
create new lsp di MTH-CN1 BANK BTPN
reroute via IIX-7597 dengan cara drop prefi SATRIA WICAKSANA SEJATI
reroute via LDP PT APLIKANUSA LINTASARTA
reset sdp
create lsp pp PT MORA TELEMATIKA INDONESIA
create new path pulang pergi menghindari link congest
reroute LSP menghindari segmen congestBANK BTPN
ME SMG-GBL-AN2 di set qos 25MB sedangkan far-end ME SMG requestor Dept. Quality Mgt-Div. Service Excellence & Customer Mgt
reset SDP 5312:214191920 at KPI-CN1 krn looping
ME tumuyu dkk hanya di kenal oleh RMA, action add config peer 114.0.143.98 valid-ttl-hops [jumlah hop] under bgp 4761 at GRO-LBT-CN
menambahkan peer ke arah SMD-BNT-EN1 THIESS CONTRACTORS INDONESIA
optimasi via NTT. PT. ARINDO PRATAMA
optimasi dengan membuat jalur lsp baru diINDOSAT MEGA MEDIA
Sudah kami reset namun no improve, dilaku TRANSKON JAYA
undo shutdown interface Eth-Trunk1.880 PT WIFIKU INDONESIA
reset BGP peer pelanggan namun no improv TRANSKON JAYA
reset BGP peer pelanggan namun no improv TRANSKON JAYA
dari sisi Indosat
optimasi dengankemembuat
arah prefix-prefix tersebut
jalur lsp baru sudahMEGA
diINDOSAT melalui INP. [1]
MEDIA
Mohon info hasil show route (bgp) disisi pelanggan terhadap IP yang seharusnya lewat INP namun malah lewat INIX.
optimasi
Jika AS-Pathdengan
yang memindahkan ke path
terpilih 17922 (INIX) lsp
INDOSAT
sebagai path MEGA MEDIA
pertama, maka disisi pelanggan bisa prepend AS-path INIX atau memperbesar nilai loc
BENDAHARA PENGELUARAN UM
SDP Down dikarenakan service epipe memiliki 2 SDP, sehingga hanya 1 sdp yang akan aktif dan saat ini sdp yang aktif adalah sdp ke GBL-PE
tidak dapat mengubah bandwidth ke 1500Mbps dikarenakan service tersebut menggunakan interface dengan BW 1000Mbps
reset bgp dan lepas pasang mac filter CEMERLANG MULTIMEDIA BANDUNG
reset SDP 4429:410392466. PT. MEDIA ANTAR NUSA
reset SDP sdp 3241:28501404
BGP sudah Up ketika di cek UNIVERSITAS SRIWIJAYA
advertise prefix via link direct Indosat - T SATRIA WICAKSANA SEJATI
reset SDP
create lsp pp HUTCHISON 3 INDONESIA
create LSP PP via RMB ARANA TEKNOLOGI INDONESIA
ping ke ip tujuan normal SATNETCOM BALIKPAPAN
ARP sudah direst tapi no improve JAYA KARTHA SOL eskalasi ke pak alac terkait pengecekan disisi Sandvine
reroute via LDP
metro far-end tidak bisa di remote dan tida BANK MUAMALAT INDONESIA TBK
create LSP PP via MDN-SGI-P INDOSAT MEGA MEDIA
change path ke to-ACH-LMY-PE1_via_isatp1 HUTCHISON 3 INDONESIA
metro far-end tidak bisa di remote dan tida BANK MUAMALAT INDONESIA TBK
create path lsp pulang pergi MEDIA SARANA DATA
tidak dapat di optimasi karena tidak ada liNET TELEMEDIA
tidak dapat di optimasi karena tidak ada liKHAZANAH MEDIA NETWORK NUSANTARA
untuk IPGW UDC2 JAH (10.34.208.20-10.34.208.22) berada dieskalasi ke pak dakrun terkait perubahan routing
optimasi via LSP to_PBR-PMD-EN1-SAR8 diMITRA LINTAS MULTIMEDIA
kami optimasi dengan LSP di kedua sisi. VFS SERVICES INDONESIA
optimasi dari LDP to LSP di kedua sisi dan PT. DURIO INDIGO
SDP Down karena ME PSR-CN1 , PSR-CN2PT. ASTRA SEDAYA FINANCE
error counting pada port 1/2/1.e1-2.2.3, PT.PLAZA 89
Saat ini CKR-AN1 terpantau unamanage, EDC WIFI BANK MANDIRI HYPERMART LIPPO CIKARANG
Change LDP to LSP at IDIA_NAGAMAS_ NAGAMAS AGRO MULIA
Change SDP 2042 to LDP at JKT-KPI-CN3-SHYUNDAI MOTOR COMPANY
Change SDP 1897 to LSP L_to_PBR_PMD_PT. SUMIDHAZ PERMATA BUNDA
reset sdp 2368:285014008 di JKT-SRP-CN1-SR12.
reset sdp di sisi KBS-CN1 dan KBS-CN2.
optimasi dengan mengubah path lsp.
reset sdp di sisiJKT-PGD-CN1-SR12.
Saat ini Link Palembang <> Jambi terpant PT SUPRA PRIMA request pengecekan oleh mas ugi.
add cacti graph SBY-KYN-CN3-SR14S
CE sudah di kenali oleh Backhaul dan CN PT.BANK CENTRAL ASIA TBK
create jalur lsp baru untuk menghindari li PRIMACOM INTERBUANA
menyamakan jalur pulang pergi DUAK SATU DUA TIGA
optimasi via NTT INDOSAT MEGA MEDIA
reset SDP 4151:206191921 di KPI-CN1 dan CN2
change to LSP ke arah PBR-AIR-CN1
saat ini link terpantau normal, untuk jalur APLIKANUSA LINTASARTA BATAM
membuat jalur lsp di sisi PMD-EN1, changePT. SUMIDHAZ PERMATA BUNDA
membuat jalur lsp baru di kedua sisi Arta Prigel
impact niw SBY-FW1, FW2 dan KYN-CN3 MITRA TELEMEDIA MANUNGGAL
vlan 4013 reset sap, vlan 304, 309, 319, 324 cek disisi akses
samakan jalur pulang pergi nya yang lebihPT BANK DBS INDONESIA
optimasi dengan ldp di sisi PBR-MNS-EN1, ARANA TEKNOLOGI INDONESIA
cek ping dari Dist11 ke IP Customer dan k PETRO ONE INDONESIA
reroute prefix pelanggan 42.62.177.0/24 aANDIRA INFOMEDIA
buatkan LSP Path yang baru lsp to-mks-g H3I-Indosat
optimasi lsp via KIM-CN1 <> KIM-CN2 menPT MORA TELEMATIKA INDONESIA
optimasi LSP "to_GOR-CN1" at JKT-KPI-A INDOSAT MEGA MEDIA
change sdp from lsp tp ldp & bgp-tunnel INTI SAMUDERA
optimasi dengan LSP disisi BTL-EN1-M8A PT INDOCEMENT TUNGGAL PRAKARSA
reset sdp 4390:72040265 at KPI-AN1
buatkan jalur baru di sisi PAD-LBG-CN1-X PT SUPRA PRIMATAMA NUSANTARA
optimasi dgn lsp Tunnel 1/0/0 at BJM-SGD- WAHANA BARATAMA MINING
optimasi dengan path baru at PBR-PMD-EN MITRA LINTAS MULTIMEDIA
optimasi lsp "to_MKS-MGD-AN1-X3" at JKADI INTI MANDIRI SOLUSI
optimasi jalur lsp "to_GOR-CN1" at JKT-E JALA LINTAS MEDIA
coba optimasi dengan tunning metric, namSATNETCOM BALIKPAPAN
pindahkan path lsp "to_MKS-GRP-AN1" atHUTCHISON 3 INDONESIA
kami rubah path nya at BJM-PLP-EN1-950C- KHAZANAH MEDIA NETWORK NUSANTARA
reroute prefix 34.224.0.0/12 to Tata, roll DATACOM DIAN GRAHA
Create path lsp pulang pergi untuk menghBERAU COAL
link BRB-EN2 ke JKT-GMT-AN1 terpantau PT BARAMULTI SUKSESSARANA
Create lsp disisi SBY-KYN-CORE. BANK MAYBANK INDONESIA
Create lsp baru di kedua sisi. PT. DURIO INDIGO
Link PMD-EN1 tidak dapat di optimasi, se DUMAI MANDIRI NET
Create lsp JKT-MM2-EN1 ke arah JKT-MTSTOYOTA ASTRA MOTOR
optimasi dengan membuatkan lsp disisi D PT. DBS VICKERS SEKURITAS INDONESIA
memindahkan
Saat vlanbisa
ini kami tidak 3 & mengakses
4 dari port 7/1/10 ke port 7/1/7
MDO-TAX-CN1 karenadicongest
request
linkpengecekan dari masPalu-Manado
Lease Line Telkom ugi.
Sehubungan saat ini terjadi at
add prefix 114.0.143.13/32 problem link down:
SMD-BKR-PE2-SR7.
-mengubah
Main link via XLsdp
jalur Gorontalo-Toboli
down menggunakan lsp disisi SKA-JTN-EN1-SASR6.
- Lease Line Icon+ Palu-Manado
membuat jalur lsp pada sdp down di TSM-TWG.
- Lease Line Icon+ Palu-Kotamobagu
after link up optimasi dengan memindahkan INDOSAT
path aktif
MEGA
existing
MEDIAyang lebih baik
Link sudah kami optimasi di sisi BJM-PLP- PRIMACOM INTERBUANA
hasil pengecekan kami, link terpantau n APLIKANUSA LINTASARTA
pengecekan kami , kami ping vsi dari sisi PAMA PERSADA NUSANTARA
optimasi dengan membuat Tunel baru danMERGE b MINING INDUSTRI
pengecekan kami IP tersebut berada di bawah vpn instance Alfamart_SAT,
buatkan path sesuai request tanpa melewPT.
Semua IP dapat di ping kecuali IP 10.26.185.19 MITRA INTERNET TECH
Berdasarkan pengecekan kami tidak ada backbone JKT><SBY
PT. SUMBER ALFARIA yang congest ,
TRIJAYA
[1]ping SBY-KYN-GI >< KPI-DIST11 ,normal
Kami trace
[2]ping dari KPI-CORE
KPI-DIST11 ke arahtogoogle
PSR-CN1 mel PT. ASTRA SEDAYA FINANCE
normal
ECONDELIGHT
Untuk sdp 4871 at JKT-ATK-EN1-SAR8 suda MITRA TRANSAKSI INDONESIA
lsp to_KND-POA-CN2-X3 at JKT-CB2-EN1-SA SAMPOERNA DETH SAMFD
Berdasarkan pengecekan kami , ping kedua INDOSAT MEGA MEDIA
pindahkan path nya sesuai request at JKT HUTCHISON 3 INDONESIA
cek untuk service BTM-BTC-CN1 dan BTM-INDOSAT MEGA MEDIA
pindahkan path lsp "to_PDG-CORE" at jkt-iINDOSAT MEGA MEDIA
Berdasarkan pengecekan kami saat ini pingMITRA LINTAS MULTIMEDIA
Merubah path activenya menjadi to-MGDPT. DES TEKNOLOGI INFORMASI
sample
ping dariIPgsw-node2
di bawah yang
dan direct TJN-AN1/AN2
LG TATA adalah IP 10.16.200.17
tidak bisa kemungkinan [1], dan
ada ICMP Block di IPkami cek hasil ping terpantau normal. [2]
tujuan.
Dear
UntukRekan BBIP,
hasil traceroute dari gsw-node2 danMANDALA
hasil traceLINTAS
pelanggan
NUSAsampai ke AS Amazon (16509)
Sudah kamiUP
SDP sudah reengineering
dengan merubahdengan tunning
path metric disisi BDG-BBT2 before 10 after 12, traffic pindah ke BDG >< YOG.
di TJG-EN1.
JAYA KARTHA SOLUSINDO
Modify
Sudah kamiLSP via MTH-AN1
samakan LSP dengan sisi KYN BUMI MULIA
via MKS, namunMAKMUR LESTARI
masih RTO, sedangkan dari sisi KYN normal.
Tidak ada link alternative lain karena GSB-CN1 ANDIRA>< AMP-CN1
INFOMEDIA congest.
3
HO Pak Alac & Bu Tities utuk add PTR Bank Mandiri
binding dengan LSP existing PT. TRANS-PACIFIC PETROCHEMICAL INDOTAMA
pindahkan path LSP sesuai request KURNIA TETAP MULIA
SDP sudah direset sesuai request.
Reset SDP
Optimasi ldp to LSP NETTOCYBER INDONESIA
HO Pak Alac & Bu Tities utuk add PTR Bank Mandiri
Optimasi path LSP via Telkom 200M INDOSAT MEGA MEDIA
repointing sdp binding ke arah CTL-AN2
Update cacti LPG-UTG-CN1-X8A
& Customer Mgt
r bgp 4761 at GRO-LBT-CN1 oleh pak sugi
aktif adalah sdp ke GBL-PE1.
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 7 Oktober 201 41 WO143997 #2019100740000153 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Monday, 7 Oktober 201 41 WO143998 #2019100740000144 RE: [S-ESCALATION][S3][INTERNAL][INTERM
Monday, 7 Oktober 201 41 WO144103 #2019100740000135 RE: [S2] [OPEN] [DOWN] SR# 2-302915439593
Monday, 7 Oktober 201 41 WO144108 #2019100740000162 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3029
Monday, 7 Oktober 201 41 TT30188193, TT #2019100740000215 ESCALATE TT30188196 IMPACT: Looping ## Acce
Monday, 7 Oktober 201 41 WO144005 #2019100740000199 RE: [ES][INTERNAL][High Error/unable to brow
Monday, 7 Oktober 201 41 WO144112 #2019100740000181 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-3
Monday, 7 Oktober 201 41 #2019100740000171 Reset SDP Down ME JKT-KPI-CN2-SR12
Monday, 7 Oktober 201 41 WO144010 #2019100740000206 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-30
Monday, 7 Oktober 201 41 #2019100740000224 RE: aktivasi new link backup Kima - Poasia via
Monday, 7 Oktober 201 41 WO144015 #2019100740000233 RE: [S2] [INTERNAL] [DOWN] SR# 2-30298114
Monday, 7 Oktober 201 41 WO144017 #2019100740000242 RE: [S-ESCALATION][S3][INTERNAL][LATENCY
Monday, 7 Oktober 201 41 WO144140 #2019100740000251 RE: [S2] [INTERNAL] [DOWN] SR#2-3029994998
Monday, 7 Oktober 201 41 WO144143 #2019100740000261 RE: [S3] [INTERNAL] [REQUEST] SR#2-303001
Monday, 7 Oktober 201 41 WO144155 #2019100740000279 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-3
Monday, 7 Oktober 201 41 WO144227 #2019100740000288 RE: [S3] [INTERNAL] [INTERMITTEN] SR#
Monday, 7 Oktober 201 41 WO144229 #2019100740000297 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30
Monday, 7 Oktober 201 41 WO144170 #2019100740000304 RE: [WO144170] [S3] [INTERNAL] [INTERMITTEN]
Monday, 7 Oktober 201 41 WO144171 #2019100740000313 RE: [WO144171] [S3] [internal] [IP ACCESS P
Monday, 7 Oktober 201 41 #2019100740000322 Reset SDP Down ME JKT-ANC-CN2-SR12
Monday, 7 Oktober 201 41 WO144174 #2019100840000017 RE: [WO144174]S3] [INTERNAL] [INTERMITT
Monday, 7 Oktober 201 41 WO144230 #2019100840000026 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Monday, 7 Oktober 201 41 #2019100840000035 [Request] Rebalancing Link ME Medan - Jakarta
Monday, 7 Oktober 201 41 WO144235 #2019100840000044 [S3] [internal] [INTERMITTEN] SR#2-3031284
Tuesday, 8 Oktober 201 41 WO144238 #2019100840000053 [WO144238] [PL2] [INTERNAL] [RFO] SR#2-30
Tuesday, 8 Oktober 201 41 WO144198 #2019100840000062 RE: [S3] [INTERNAL] [WEB ACCESS PROBLEM]
Tuesday, 8 Oktober 201 41 WO144249 #2019100840000081 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3
Tuesday, 8 Oktober 201 41 WO144201 #2019100840000071 RE: [PL1] [INTERNAL] [DOWN] SR#2-3034869
Tuesday, 8 Oktober 201 41 WO144254 #2019100840000099 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-30
Tuesday, 8 Oktober 201 41 WO144209 #2019100840000106 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3
Tuesday, 8 Oktober 201 41 #2019100840000115 RE: Low NA MC LAHAT
Tuesday, 8 Oktober 201 41 WO144212 #2019100840000124 RE: [PL2] [INTERNAL] [LATENCY] SR#2-30313
Tuesday, 8 Oktober 201 41 WO144222 #2019100840000133 RE: [ES] [INTERNAL] [INTERMITTEN] [SR#2-3
Tuesday, 8 Oktober 201 41 #2019100840000142 add cacti en
Tuesday, 8 Oktober 201 41 #2019100840000151 RE: Low NA site LE_PALBT_TEBET_IF
Tuesday, 8 Oktober 201 41 WO144288 #2019100840000161 RE: [EP] [INTERNAL] [DOWN] [SR#2-3029292632
Tuesday, 8 Oktober 201 41 WO144224 #2019100840000179 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3035
Tuesday, 8 Oktober 201 41 WO144438 #2019100840000188 RE: [EP][Internal][Impaired Service - Websi
Tuesday, 8 Oktober 201 41 WO144300 #2019100840000197 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Tuesday, 8 Oktober 201 41 WO144310 #2019100940000033 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-30
Tuesday, 8 Oktober 201 41 WO144312 #2019100940000042 RE: [EP][Internal][Impaired Service - Websi
Tuesday, 8 Oktober 201 41 WO144444 #2019100940000051 RE: [P-ESCALATION][PL2][INTERNAL][INTERMI
Tuesday, 8 Oktober 201 41 TT30236768 #2019100940000015 RE: ESCALATE TT30236768 IMPACT: Looping ##
Wednesday, 9 Oktober 41 TT30239972 #2019100940000024 RE: ESCALATE TT30239972 IMPACT: Looping #
Wednesday, 9 Oktober 41 WO144295 #2019100940000061 RE: [WO144295] TT 212324468 // [M2M] [OPEN]
Wednesday, 9 Oktober 41 WO144324 #2019100940000079 RE: [ES] [INTERNAL] [LOOKING RFO] [SR#2-303
Wednesday, 9 Oktober 41 WO144342 #2019100940000088 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-30388
Wednesday, 9 Oktober 41 WO144458 #2019100940000097 RE: [PR1] [BBIP] [WO144458] [INTERMITTEN]
Wednesday, 9 Oktober 41 WO144467 #2019100940000104 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3038
Wednesday, 9 Oktober 41 WO144360 #2019100940000113 RE: [WO144360] [S3] [INTERNAL] [INTERMIT
Wednesday, 9 Oktober 41 TT30259461 #2019100940000122 [Eskalasi Alarm] Looping lag 100 JKT-TCP-CN1
Wednesday, 9 Oktober 41 #2019100940000131 [Eskalasi Alarm] Looping JKT-SRP-CN1-SR 14225
Wednesday, 9 Oktober 41 WO144372 #2019100940000141 RE: [EP] [INTERNAL] [SR#2-303889123068] [P
Wednesday, 9 Oktober 41 WO144374 #2019100940000159 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30
Wednesday, 9 Oktober 41 WO144489 #2019100940000168 RE: [S1] [INTERNAL] [DOWN] SR#2-3038930796
Wednesday, 9 Oktober 41 WO144491 #201910094000017 RE: [S3] [WO144491] [INTERNAL] [ALLOW MAC A
Wednesday, 9 Oktober 41 TT30265261 #2019100940000186 RE: [Eskalasi Alarm] IP BACKBONE MPLS BBL-PG
Wednesday, 9 Oktober 41 WO144388 #2019100940000195 RE: [PL2] [WO144388] [INTERNAL] [LATENCY]
Wednesday, 9 Oktober 41 WO144389 #2019100940000202 RE: [PL2] [WO144389] [INTERNAL] [ADVERTISE I
Wednesday, 9 Oktober 41 WO144498 #2019100940000221 RE: [S3] [WO144498] [INTERNAL] [INTERMITT
Wednesday, 9 Oktober 41 WO144492 #2019100940000211 RE: [PL2] [INTERNAL] [REDUCE BANDWITH] S
Wednesday, 9 Oktober 41 WO144392 #2019101040000012 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-303
Thursday, 10 Oktober 2 41 TT30267284 #2019101040000021 ESCALATE TT30267284 IMPACT: Looping ## Acce
Thursday, 10 Oktober 2 41 #2019101040000031 Pengecekan ME KEDATON
Thursday, 10 Oktober 2 41 WO144393 #2019101040000049 [WO144393] RAN Access Problem - VLAN Issue
Thursday, 10 Oktober 2 41 WO144398 #2019101040000058 RE: [S3] [WO144398] [INTERNAL] [IP ROUTI
Thursday, 10 Oktober 2 41 #2019101040000067 RE: Request create SDP BKR-PE to SMD-RWI-EN
Thursday, 10 Oktober 2 41 WO144407 #2019101040000076 RE: [S1] [INTERNAL] [DOWN] SR# 2-30390628
Thursday, 10 Oktober 2 41 WO144410 #2019101040000085 RE: [S-ESCALATION][S3][INTERNAL][REQUEST
Thursday, 10 Oktober 2 41 #2019101040000094 RE: mohon reset SDP
Thursday, 10 Oktober 2 41 WO144411 #2019101040000101 RE: [S-ESCALATION][S3][INTERNAL][INTERMI
Thursday, 10 Oktober 2 41 WO144566 #2019101040000111 RE: [EP] [INTERNAL] [HIGH ERROR] [MPLS MA
Thursday, 10 Oktober 2 41 #2019101040000129 RE: Need Help : aktivasi link backup Kima - Poas
Thursday, 10 Oktober 2 41 #2019101040000138 RE: Urgent - Pointing Vlan 3247
Thursday, 10 Oktober 2 41 WO144572 #2019101040000147 RE: [S1] [INTERNAL][OPEN] [DOWN] SR# 2-3
Thursday, 10 Oktober 2 41 WO144574 #2019101040000156 RE: [S3] [INTERNAL] [REQUEST] SR#2-3038870
Thursday, 10 Oktober 2 41 #2019101040000165 add cact kim cn1 gi 2/0/1 - poasia cn1 gi 1/0/3
Thursday, 10 Oktober 2 41 WO144591 WO1#2019101040000174 RE: [EP][Internal][Impaired Service - Webs
Thursday, 10 Oktober 2 41 WO144420 #2019101040000183 RE: [EP] [INTERNAL] [SR#2-303889123068] [P
Thursday, 10 Oktober 2 41 WO144423 #2019101040000192 RE: [S2][INTERNAL] [OPEN] [DOWN] SR# 2-30
Thursday, 10 Oktober 2 41 WO144598 #2019101040000209 RE: [S_ESCALATION][S3][INTERNAL][INTERMIT
Thursday, 10 Oktober 2 41 #2019101040000218 Optimasi Link BPD-EN2 >< GBL PE1
Thursday, 10 Oktober 2 41 #2019101040000227 RE: Request: Release LSP MLG-PE2<>CTD via K
Thursday, 10 Oktober 2 41 #2019101140000011 [Eskalasi Alarm] shutdown link icon+ KND-KIM
Thursday, 10 Oktober 2 41 WO144650 #2019101140000029 RE: [S3] [internal] [INTERMITTEN] SR#2-303
Thursday, 10 Oktober 2 41 WO144651 #2019101140000038 RE: [WO143490] [S3] [INTERNAL] [REDUCE
Thursday, 10 Oktober 2 41 WO144654 #2019101140000047 RE: [S3] [internal] [HIGHT LATENCY] SR#2-303
Thursday, 10 Oktober 2 41 WO144660 #2019101140000056 RE: [PR1] [BBIP] [WO144660] [DOWN] SR# 2-
Thursday, 10 Oktober 2 41 WO144662 #2019101140000065 RE: [S1] [INTERNAL] [DOWN] SR# 2-303925010
Friday, 11 Oktober 2019 41 TT30317061 #2019101140000074 [Eskalasi Alarm] High Utilization IP ACCESS
Friday, 11 Oktober 2019 41 WO144624 #2019101140000083 RE: Request Konfig OSPF JKT-GRY-AN1-IXRR6 <
Friday, 11 Oktober 2019 41 WO144676 #2019101140000109 RE: [EP] [WO144676] [INTERNAL] [HIGH ERROR
Friday, 11 Oktober 2019 41 WO144686 #2019101140000092 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3
Friday, 11 Oktober 2019 41 WO144690 #2019101140000118 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-
Friday, 11 Oktober 2019 41 #2019101140000127 RE: aktifasi link 10G Bitung - Tax Office manado
Friday, 11 Oktober 2019 41 #2019101140000136 RE: Re-engineering link UTG-AN1 to TBW-EN2
Friday, 11 Oktober 2019 41 WO144698 #2019101140000145 RE: [S2] [INTERNAL] [Down] SR#2-3039449875
Friday, 11 Oktober 2019 41 WO144700 #2019101140000154 RE: [S3] [WO144700] [INTERNAL] [LATENCY]
Friday, 11 Oktober 2019 41 WO144716 #2019101140000163 RE: [EP] [INTERNAL] [DOWN] [SR# 2-3039452
Friday, 11 Oktober 2019 41 WO144850 #2019101140000172 RE: Reply: RE: Reply: RE: [EP] [WO144688] [I
Friday, 11 Oktober 2019 41 WO144722 #2019101140000181 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-30
Friday, 11 Oktober 2019 41 WO144723 #2019101240000018 RE: [S3] [INTERNAL] [REQUEST] SR# 2-30394
Friday, 11 Oktober 2019 41 WO144851 #2019101240000027 RE: [PR3] [INTERNAL] [DOWN] SR# 2-303951
Friday, 11 Oktober 2019 41 #2019101240000045 Pengecekan vlan 2362 Dan 2341 under me pema
Friday, 11 Oktober 2019 41 #2019101240000036 Integrasi link TJP-AN2 >< PGK-CN1 via Lintas Ar
Saturday, 12 oktober 2 41 WO144862 #2019101240000054 [S3] [INTERNAL] [INTERMITTEN] SR# 2-303949
Saturday, 12 oktober 2 41 WO144740 #2019101240000063 Pengecekan BTS LTE Down - PANIMBANG
Saturday, 12 oktober 2 41 TT30347640 #2019101240000072 ESCALATE TT30347640 IMPACT: High utilization
Saturday, 12 oktober 2 41 TT30355903 #2019101240000091 [Eskalasi Alarm] High Utilization IP BACKBO
Saturday, 12 oktober 2 41 WO144749 #2019101240000081 Pengecekan GSM Down - JL_DIPONEGORO
Saturday, 12 oktober 2 41 #2019101240000107 Mohon dilock interface RMA-CN1
Saturday, 12 oktober 2 41 WO144870 #2019101340000016 [S3] [INTERNAL] [LATENCY] SR# 2-303973408438
Saturday, 12 oktober 2 41 #2019101340000025 RE: Problem bts intermitten Jogja area
Sunday, 13 oktober 201 41 WO144874 #2019101340000034 RE: WO144874 Pengecekan LTE DOWN via JKT-
Sunday, 13 oktober 201 41 WO144757 #2019101340000043 RE: [PL1] [INTERNAL] [DOWN] SR#2-30398200
Sunday, 13 oktober 201 41 #2019101340000052 RE: [4G MICRO CLUSTER LEVEL MONITORING]:
Sunday, 13 oktober 201 41 WO144872 #2019101340000061 [S3] [WO144872] [INTERNAL] [LATENCY] SR#
Sunday, 13 oktober 201 41 WO144759 #2019101340000071 [S3] [INTERNAL] [INTERMITTEN] SR# 2-30
Sunday, 13 oktober 201 41 WO144897 #2019101340000089 [S2] [INTERNAL] [DOWN] SR#2-303995823162,
Sunday, 13 oktober 201 41 WO144763 #2019101340000098 [S3] [INTERNAL] [INTERMITTEN] SR# 2-3039
Sunday, 13 oktober 201 41 WO144904 #2019101340000105 [PL2] [INTERNAL] [Intermitten] SR#2-303996
Sunday, 13 oktober 201 41 WO144771 #2019101340000114 [S3] [INTERNAL] [INTERMITTEN] SR#2-30399
Sunday, 13 oktober 201 41 WO144773 #2019101340000123 [EP] [INTERNAL] [INTERMITTEN] [SR#2-3039988
Sunday, 13 oktober 201 41 TT30387655 #2019101340000132 [Eskalasi Alarm] High Utilization IP ACCESS M
Sunday, 13 oktober 201 41 WO144774 #2019101340000141 RE: [S1] [INTERNAL] [DOWN] SR# 2-3040010
Sunday, 14 oktober 201 41 WO144910 #2019101440000014 RE: [S-ESCALATION][S3][INTERNAL][LATENCY/
Sunday, 14 oktober 201 41 WO144778 #2019101440000023 RE: Reset spoke SDP
Sunday, 14 oktober 201 41 WO144916 #2019101440000032 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3040112
Request Type Request Category
Request NoteService Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice
400070IP/MPLS
400097 400028
Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem SDP down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice
400097
IP/MPLS
400028Proper Proper
Problem HandlingService Problem sap port d VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem web tidak bNAP Service INP I-NOC HPSM FH Backoffice
400071
IP/MPLS
40004Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problem sdp down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem migrasi ser VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
4000139 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
menghapusNon Service Non ServiceEmailTO Kalisumapa 4000161 Proper Proper
Problem HandlingService Problem sdp down NAP Service INIXI-NOC HPSM FH Backoffice
400072
IP/MPLS
400028Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice
400070
IP/MPLS
400019Proper Proper
Problem HandlingService Problem request al NAP Service INIXI-NOC HPSM FH Backoffice
400072
IP/MPLS
40005Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice
400019
IP/MPLS
400028Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem ip tujuan t NAP Service INIXI-NOCHPSM FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem HQ tidak d VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000164 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic
TE linkLink)
Anc Non Service
Non ServiceEmailTO Sumatera
4000155 400019
Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problem web accessNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Provide Information
check path VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Cacti Update add cacti Non ServiceNon ServiceEmail
TO Kalisumapa400065 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400079
Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem reroute up NAP Service IDIAI-NOC
HPSM
FH Backoffice
400070
IP/MPLS
40004Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400097
IP/MPLS
400062
Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem antar intef VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000136 Proper Proper
Non Problem Handling
Provide Information
Service res VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Network Change Impact
IP access VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper
Problem HandlingService Problem Link flap VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem IP access VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper
Problem Handling
Network Change Impact
IP access VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper
Problem HandlingService Problem SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem Mac addresVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem sdp down NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Create/Modify Mac Filter
change macNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Non Problem Handling
Traffic Load Sharelink conges Non Service
Non Service
I-NOC
HPSM
FH Backoffice
4000155
IP/MPLS
400030
Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem request re NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problem ping high l NAP Service IDIAI-NOC
HPSM
FH Backoffice
400097IP/MPLS
400062 400028
Proper Proper
Problem HandlingService Problem request creNAP Service INIXI-NOC
HPSM
FH Backoffice
400097
IP/MPLS
400062
Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice
400070
IP/MPLS
400019
Proper Proper
Problem HandlingService Problem sap port d VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem sap down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000149 Proper Proper
Non Problem Handling Others Pelanggan NAP Service DNSI-NOC HPSM
FH Backoffice IP/MPLS
4000154 Proper Proper
Non Problem Handling
SDP Creation create sdp VPN Service
L2 Multipoint
TO Kalisumapa400094 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
PTR Record Registration
add ptr rec NAP Service DNSI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
TO
West & Central400015
Java Proper Proper
Problem HandlingService Problem advertised NAP Service IDIAI-NOC
HPSM
FH Backoffice
400070
IP/MPLS
400064
Proper Proper
Problem HandlingService Problem leaking to VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000170 Proper Proper
Non Problem Handling
SDP Creation aktivasi lin Non Service
Non ServiceEmail
TO Kalisumapa400095 Proper Proper
Non Problem Handling
SDP Creation create newVPN Service L2 Multipoint
HPSMTO Kalisumapa400095 Proper Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400095
IP/MPLS
400019
Proper Proper
Non Problem Handling
PTR Record Registration
add ptr rec NAP Service DNSI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Non Problem Handling
Cacti Update add graph cNon ServiceNon ServiceEmail
TO Kalisumapa400065 Proper Proper
Problem HandlingService Problem Website AcVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper
Problem HandlingService Problem mac not deVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem reset bgp NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem reroute up NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling
Traffic Load Shareoptimasi li Non Service
Non Service
TO
West & Central
400020Java
4000155
Proper Proper
Non Problem Handling
Traffic Load Shareoptimasi li Non Service
Non Service
TO
East Java & Bali4000155
Nusra Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link flap Non Service
I-NOC
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem Reduced B NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem web accessNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem SDP down NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem Tunnel do NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
high util Non Service
I-NOC
HPSM
FH Backoffice
4000155
IP/MPLS
400020
Proper Proper
Non Problem Handling Others Request KoNon ServiceNon Service
I-NOC
HPSM
FH Backoffice IP/MPLS
4000157 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Cacti Update create cact Non ServiceNon Service
HPSMTO Kalisumapa400065 Proper Proper
Non Problem Handling
Traffic Load SharereengineeriNon Service
Non ServiceEmailTO Sumatera
4000155 400020
Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400094 Proper Proper
Problem HandlingService Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem link conges VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem Link down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service L3 VPNWhatsapp
TO Sumatera400062 Proper Proper
Non Problem Handling Others new integr Non Service
Non Service
WhatsappBIMBO 4000146 Proper Proper
Problem HandlingService Problem reroute to NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400018 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
link SUK-S Non Service
I-NOC
HPSM
FH Backoffice
4000155
IP/MPLS
400020
Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link)
link MKS-KIM-CN1 I-NOC
>< MKS-KIM- HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Non Problem Handling
Traffic Load Sharelock inter Non Service
Non ServiceEmail
TO Kalisumapa400020 Proper Proper
Problem HandlingService Problem high latencNAP Service INIXI-NOCHPSM
FH Backoffice
400062
IP/MPLS
400019
Proper Proper
Problem Handling Others Problem btsVPN Service L3 VPN TOEmail
West & Central
400015Java400039
Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem pengecekanVPN Service L3 VPN
I-NOC
FH Backoffice IP/MPLS
4000105 Proper Proper
Problem HandlingService Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400062
Proper Proper
Problem HandlingService Problem BGP down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem ping ke GWNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400062
IP/MPLS
400166
Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
high util Non Service
I-NOC
HPSM
FH Backoffice
400020
IP/MPLS
400037
Proper Proper
Problem HandlingService Problem service do NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem latency NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Received Date Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
Escalate
L2 SGPL2toL2
SGP
BIMBO
PIC
SGPL1 Status
10/7/2019 9:28 10/7/2019 10:04 0:36 36 No No Riya Closed
10/7/2019 9:32 10/7/2019 10:05 0:33 33 No No Fajri Closed
10/7/2019 9:38 10/7/2019 10:26 0:48 48 No No Fajri Closed
10/7/2019 10:09 10/7/2019 10:50 0:41 41 No No Riya Closed
10/7/2019 10:22 10/7/2019 10:31 0:09 9 No No Fajri Closed
10/7/2019 11:57 10/7/2019 12:46 0:49 49 No No Fajri Closed
10/7/2019 11:03 10/7/2019 11:57 0:54 54 No No Riya Closed
10/7/2019 11:33 10/7/2019 11:36 0:03 3 No No Fajri Closed
10/7/2019 12:14 10/7/2019 12:20 0:06 6 No No Fajri Closed
10/7/2019 13:30 10/7/2019 13:44 0:14 14 No No Riya Closed
10/7/2019 13:40 10/7/2019 13:49 0:09 9 No No Fajri Closed
10/7/2019 14:47 10/7/2019 14:55 0:08 8 No No Fajri Closed
10/7/2019 14:57 10/7/2019 15:04 0:07 7 No No Riya Closed
10/7/2019 15:00 10/7/2019 15:08 0:08 8 No No Riya Closed
10/7/2019 17:10 10/7/2019 17:39 0:29 29 No No Fajri Closed
10/7/2019 17:13 10/7/2019 17:51 0:38 38 No No Riya Closed
10/7/2019 17:19 10/7/2019 18:05 0:46 46 No No Fajri Closed
10/7/2019 17:28 10/7/2019 18:20 0:52 52 No No Riya Closed
10/7/2019 18:04 10/7/2019 18:48 0:44 44 No No Fajri Closed
10/7/2019 18:47 10/7/2019 18:54 0:07 7 No No Riya Closed
10/7/2019 18:38 10/7/2019 20:49 2:11 131 Yes ###### No Dhio Closed
10/7/2019 19:39 10/7/2019 20:52 1:13 73 No No Bagas Closed
10/7/2019 20:47 10/7/2019 22:00 1:13 73 No No Bagas Closed
10/7/2019 22:10 10/7/2019 22:28 0:18 18 No No Dhio Closed
10/8/2019 2:25 10/8/2019 3:00 0:35 35 No No Bagas Closed
10/8/2019 9:16 10/8/2019 9:49 0:33 33 No No Riya Closed
10/8/2019 10:33 10/8/2019 11:24 0:51 51 No No Dinda Closed
10/8/2019 10:14 10/8/2019 10:44 0:30 30 No No Riya Closed
10/8/2019 10:43 10/8/2019 11:03 0:20 20 No No Riya Closed
10/8/2019 11:23 10/8/2019 11:28 0:05 5 No No Dinda Closed
10/8/2019 9:26 10/8/2019 9:57 0:31 31 No No Dinda Closed
10/8/2019 12:32 10/8/2019 13:37 1:05 65 No No Dinda Closed
10/8/2019 13:59 10/8/2019 14:35 0:36 36 No No Riya Closed
10/8/2019 13:56 10/8/2019 14:07 0:11 11 No No Riya Closed
10/8/2019 13:33 10/8/2019 13:57 0:24 24 No No Riya Closed
10/8/2019 16:03 10/8/2019 16:32 0:29 29 No No Dinda Closed
10/8/2019 16:47 10/8/2019 17:10 0:23 23 No No Riya Closed
10/8/2019 18:50 10/8/2019 19:29 0:39 39 No No Riya Closed
10/8/2019 20:48 10/8/2019 21:26 0:38 38 No No Dhio Closed
10/8/2019 21:57 10/8/2019 22:43 0:46 46 No No Dhio Closed
10/8/2019 22:05 10/8/2019 22:24 0:19 19 No No Dhio Closed
10/8/2019 22:33 10/8/2019 22:49 0:16 16 No No Fajri Closed
10/8/2019 23:15 10/8/2019 23:18 0:03 3 No No Fajri Closed
10/9/2019 1:13 10/9/2019 1:58 0:45 45 No No Fajri Closed
10/9/2019 6:37 10/9/2019 7:56 1:19 79 No No Fajri Closed
10/9/2019 7:59 10/9/2019 8:56 0:57 57 No No Galih Closed
10/9/2019 9:35 10/9/2019 11:49 2:14 134 No No Dinda Closed
10/9/2019 9:44 10/9/2019 10:46 1:02 62 No No Galih Closed
10/9/2019 10:31 10/9/2019 13:00 2:29 149 No No Dinda Closed
10/9/2019 13:40 10/9/2019 14:08 0:28 28 No No Dinda Closed
10/9/2019 15:50 10/9/2019 16:01 0:11 11 No No Galih Closed
10/9/2019 17:07 10/9/2019 17:20 0:13 13 No No Galih Closed
10/9/2019 17:08 10/9/2019 19:01 1:53 113 No No Galih Closed
10/9/2019 17:31 10/9/2019 19:07 1:36 96 No No Dinda Closed
10/9/2019 17:52 10/9/2019 18:32 0:40 40 No No Galih Closed
10/9/2019 18:19 10/9/2019 18:43 0:24 24 No No Galih Closed
10/9/2019 19:07 10/9/2019 19:37 0:30 30 No No Dhio Closed
10/9/2019 19:49 10/9/2019 20:13 0:24 24 No No Fajri Closed
10/9/2019 19:53 10/9/2019 20:03 0:10 10 No No Dhio Closed
10/9/2019 21:32 10/9/2019 22:29 0:57 57 No No Dhio Closed
10/9/2019 22:01 10/9/2019 22:13 0:12 12 No No Fajri Closed
10/9/2019 23:29 10/9/2019 23:50 0:21 21 No No Fajri Closed
10/10/2019 1:17 10/10/2019 1:27 0:10 10 No No Fajri Closed
10/10/2019 4:02 10/10/2019 4:07 0:05 5 No No Dhio Closed
10/10/2019 5:34 10/10/2019 5:40 0:06 6 No No Fajri Closed
10/10/2019 6:19 10/10/2019 6:21 0:02 2 No Yes Fajri Closed
10/10/2019 9:55 10/10/2019 10:06 0:11 11 No No Galih Closed
10/10/2019 9:59 10/10/2019 10:19 0:20 20 No No Galih Closed
10/10/2019 10:15 10/10/2019 10:46 0:31 31 No Yes Jauhar Closed
10/10/2019 10:30 10/10/2019 10:36 0:06 6 No No Galih Closed
10/10/2019 10:46 10/10/2019 11:05 0:19 19 No No Galih Closed
10/10/2019 11:03 10/10/2019 13:27 2:24 144 No No Jauhar Closed
10/10/2019 10:48 10/10/2019 12:16 1:28 88 No No Galih Closed
10/10/2019 12:19 10/10/2019 12:30 0:11 11 No No Galih Closed
10/10/2019 12:34 10/10/2019 13:23 0:49 49 No No Galih Closed
10/10/2019 12:41 10/10/2019 14:15 1:34 94 No Yes Jauhar Closed
10/10/2019 13:49 10/10/2019 14:14 0:25 25 No No Galih Closed
10/10/2019 14:50 10/10/2019 15:55 1:05 65 No No Galih Closed
10/10/2019 15:33 10/10/2019 17:58 2:25 145 No No Galih Closed
10/10/2019 15:45 10/10/2019 15:59 0:14 14 No No Galih Closed
10/10/2019 16:01 10/10/2019 16:49 0:48 48 No No Jauhar Closed
10/10/2019 16:32 10/10/2019 18:14 1:42 102 No No Jauhar Closed
10/10/2019 17:06 10/10/2019 17:31 0:25 25 No No Jauhar Closed
10/10/2019 21:02 10/10/2019 21:10 0:08 8 No No Fajri Closed
10/10/2019 21:30 10/10/2019 21:49 0:19 19 No No Dinda Closed
10/10/2019 21:32 10/10/2019 22:07 0:35 35 No Yes Fajri P2C
10/10/2019 21:57 10/10/2019 22:21 0:24 24 No No Dinda Closed
10/10/2019 23:27 10/10/2019 23:34 0:07 7 No No Dinda Closed
10/10/2019 23:59 11/10/2019 0:20 0:21 21 No No Fajri Closed
10/11/2019 9:37 10/11/2019 10:46 1:09 69 No No Jauhar P2C
10/11/2019 10:35 10/11/2019 10:56 0:21 21 No No Jauhar Closed
10/11/2019 13:38 10/11/2019 14:58 1:20 80 No No Jauhar Closed
10/11/2019 14:14 10/11/2019 14:28 0:14 14 No No Dahlia Closed
10/11/2019 15:08 10/11/2019 15:11 0:03 3 No No Jauhar Closed
10/11/2019 15:22 10/11/2019 15:39 0:17 17 No No Dahlia Closed
10/11/2019 13:56 10/11/2019 16:24 2:28 148 No No Jauhar Closed
10/11/2019 15:58 10/11/2019 16:07 0:09 9 No No Jauhar Closed
10/11/2019 16:26 10/11/2019 17:25 0:59 59 No No Jauhar Closed
10/11/2019 18:46 10/11/2019 18:53 0:07 7 No No Dahlia Closed
10/11/2019 20:41 10/11/2019 22:12 1:31 91 No No Galih Closed
10/11/2019 20:57 10/11/2019 22:18 1:21 81 No No Dinda Closed
10/11/2019 21:34 10/11/2019 22:32 0:58 58 No No Galih Closed
10/11/2019 21:32 10/11/2019 22:30 0:58 58 No No Dinda Closed
10/11/2019 21:17 10/11/2019 21:45 0:28 28 No No Dinda Closed
10/11/2019 22:47 10/11/2019 23:34 0:47 47 No No Galih Closed
10/12/2019 9:22 10/12/2019 9:37 0:15 15 No No Bagas Closed
10/12/2019 9:50 10/12/2019 10:08 0:18 18 No No Bagas Closed
10/12/2019 11:12 10/12/2019 11:46 0:34 34 No No Bagas Closed
10/12/2019 15:45 10/12/2019 16:16 0:31 31 No No Dahlia P2C
10/12/2019 16:53 10/12/2019 16:59 0:06 6 No No Bagas Closed
10/12/2019 19:03 10/12/2019 19:27 0:24 24 No No Jauhar P2C
10/12/2019 18:29 10/12/2019 20:42 2:13 133 No No Galih P2C
10/12/2019 21:24 10/12/2019 22:09 0:45 45 No No Jauhar P2C
10/13/2019 3:56 10/13/2019 4:19 0:22 22 No No Jauhar Closed
10/13/2019 6:57 10/13/2019 7:13 0:16 16 No No Galih Closed
10/13/2019 6:54 10/13/2019 8:10 1:16 76 No No Jauhar Closed
10/13/2019 9:07 10/13/2019 9:39 0:32 32 No No dhio Closed
10/13/2019 14:00 10/13/2019 15:44 1:44 104 No No Jauhar Closed
10/13/2019 15:26 10/13/2019 15:45 0:19 19 No No Jauhar Closed
10/13/2019 13:46 10/13/2019 16:06 2:20 140 No No Jauhar Closed
10/13/2019 16:52 10/13/2019 16:58 0:06 6 No No Jauhar Closed
10/13/2019 18:26 10/13/2019 20:21 1:55 115 No No Bagas Closed
10/13/2019 19:49 10/13/2019 20:33 0:44 44 No No Dahlia Closed
10/13/2019 19:56 10/13/2019 20:12 0:16 16 No No Bagas Closed
10/13/2019 21:12 10/13/2019 22:13 1:01 61 No No Dahlia Closed
10/13/2019 23:28 10/14/2019 0:12 0:44 44 No No Bagas Closed
10/14/2019 7:24 10/14/2019 7:26 0:02 2 No No Dhio Closed
10/14/2019 8:59 10/14/2019 9:24 0:25 25 No No Fajri P2C
Note External CustomerSpecial Note
create lsp pulang pergi EVANS LESTARI
create new lsp di sisi SRP-CN2 PARAGON TECHNOLOGY AND INNOVATION
create new lsp di sisi BDG-BBT2-EN2 PT. ULTRAJAYA MILK INDUSTRY
create lsp pulang pergi PT Arta Prigel
reset sap-port lag-200 vlan : 1487, 1489, 2549, 2548, 1556, 1548, 2487, 1549, 1551, 1487
reroute via TATA-6453 dan menyarankan Pustekkom
create lsp BTPN
reset sdp
service sudah ada, hanya normal check PT. SUMBER ALFARIA TRIJAYA
reconfig interface
create new path BENDAHARA PENGELUARAN
tidak dapat dioptimasi karena hanya 1 kakBERAU COAL
create new path ROYAL ABADI SEJAHTERA
add entry pada mac-filter MITRA LINTAS MULTIMEDIA
create lsp PT BANK HSBC INDONESIA
tidak dapat dioptimasi, sudah coba tunin KHAZANAH MEDIA NETWORK NUSANTARA
create lsp 2 sisi INDOSAT MEGA MEDIA
tidak bisa optimasi, karena semua jalur c JAVA UNITED SERVICE PT
pengecekan normal, pastikan ip source y BEON INTERMEDIA
reset sdp
Berikutcommunity
delete hasil pengecekan kami traffic
pada protocol fromyang dilewati
stati
SINAR MITRA SEP open tiket to l2 SGP
tidak dapat di optimasi karena124.195.92.41
<PLG-TGM-AN1-M16>tracert link MTW- BAHTERA ALAM TAMIANG
traceroute to 124.195.92.41(124.195.92.41),
reroute service H3I MDN 3 Gb menajdi via jambi max hops: 30 ,packet length: 40,press CTRL_C to break
1 114.0.31.58 7 ms 4 ms 5 ms > to_PLG-LHT-EN1-950C
tidak
2 114.0.129.107
dapat di optimasi
6 ms 5karena
ms 5 ms disisi PTL
> to_PLG-PGA-EN1-950C
DUAK SATU DUA TIGA
3 114.0.30.0
traceroute 11 sisi
dari ms INP
8 ms 17 ms di hop
berhenti > to_PLG-A45-AN1-ESS7
Biznet, SudahPRIMATAMA
kami coba optimasi via NTT dan TATA namun hasilnya tetap melewati hop Biznet.
create
4 lsp menghindari
124.195.92.41 102 msLBG-CN2
97 >< MDN-P
msLooking
106 >PT
msGlass SUPRA
to_PLG-A45-PE1-SR12 NUSANTARA
Kami cek hasil traceroute dari Biznet tidak sampai ke IP Bukalapak, Kemungkinan problem ada di sisi Biznet.
MITRA LINTAS MULTIMEDIA
<PLG-TGM-AN1-M16>trace
Jalur menuju ke IP 103.104.204.34
<PLG-TGM-AN1-M16>tracert merupaPETRO ONE INDONESIA
124.195.92.42
traceroute to 124.195.92.42(124.195.92.42),
optimasi dengan membuat jalur lsp baru di max hops:
INDOSAT MEGA30MEDIA
,packet length: 40,press CTRL_C to break
1 114.0.31.58 8 ms 5 ms 11 ms > to_PLG-LHT-EN1-950C
Merubah
2 path active
114.0.129.107 1 msnya disisi
7 ms 1 msIBB-CORE sPT. BANK CENTRAL ASIA, TBK.
> to_PLG-PGA-EN1-950C
3 114.0.30.0 14 ms 13 ms * > to_PLG-A45-AN1-ESS7
memindahkan jalur lsp ke path "to_LBK-AM INDOSAT MEGA MEDIA
4 * 124.195.92.42 101 ms * > to_PLG-A45-PE2-SR12
Link ATN >< KBS-AN1 belum dapat dioptiomasi, terdapat temuan link intermittent pada Segmen CRG >< KDT. Sedangkan jalur Upstream d
Berikut hasil ping dari ATN ke KDT [1] ping dari ATN ke CRG [2] ping KBS-AN1 ke KDT [3] ping KBS-AN1 ke CRG [4]
INDOSAT MEGA MEDIA
optimasi dengan membuat jalur lsp baru diUniv Terbuka
Interface G0/1/1 di MDO-KMG-EN1-X2 sudah kami tambahkan, namun untuk metro MDO-BMBG-EN1-910C belum ada di cacti sehingga ka
reset sdp 412:285014020 at JKT-KBS-CN1-SR12 sesuai request.
Sdp SBY-BCA-EN1 <> JKT-AGT-AN1 sudah PT. BANK CENTRAL ASIA, TBK
optimasi dengan membuat jalur lsp baru diJETCOMS NETINDO
optimasi 110.232.178.233 via TATA PT.Rabobank Indonesia
create lsp INDIKA ENERGY TBK.
create path baru via MCG <> DMC-AN2 dan
PTsBANK HSBC INDONESIA
reroute via NTT-2914 PT.Rabobank Indonesia
create new path PT APLIKANUSA LINTASARTA
reset sdp
reset sdp
menemukan under vprn 10782 config vrf-import dan vrf-export tidak ada, menyarankan agar memastikan config kembali
ospf ke arah CN3 & CN4 sempat reset, nam
PT. PRUDENTIAL LIFE ASSURANCE
impact dari NIW semalam (at BJM-SIO-CNPT. BANK CENTRALeskalasi ke tim huawei
BGP Reset dikarenakan terdapat reset pada
P.T. INDONESIAN SATELLITE CORPORATION
advertised ip 10.3.2.0 disisi KYN-CORE, sa PT. BANK CENTRAL ASIA, TBK
eskalasikan ke tim Huawei, karena merup SINAR MITRA SEP eskalasi ke tim huawei
Reset SAP lag-100
Reset sdp 4225:285014022 at JKT-SRP-CN1-SR12.
BTC-CN1 to TJP-AN1
Hasil pengecekan belum
kami disisidapat dioptimasi
KPI-CORE dikarenakan
tid PT ASTRA interface pada
INTERNATIONAL TBK TJP-AN1 hanya ada 1 interface dan tidak ada arp dyn [1]
Sudah kami coba untuk loose langsung namun lsp tidak mau Up [2]
BINTAN VISTA
optimasi via LSP (to_ANC-CN3 ) Strict di J KINO INDONESIA TBK
allow mac-address 74:4d:28:01:8c:1c at mMITRA ABDI SOLUSI
set metric before no metric after 30
Create new path LSP via MCG disisi JKT-K INDOSAT MEGA MEDIA
reroute via STIX-7473 INDOSAT MEGA MEDIA
create path baru dua sisi via KIM-P >< ADI INTI MANDIRI SOLUSI
create lsp pulang pergi INDOSAT MEGA MEDIA
create lsp pulang pergi SELAMAT SEMPURNA, TBK
reset sap lag-5:2202 dan mengganti restrict-protected-src dengan auto-learn-mac-protect
reset sdp
pengecekan normal tidak ditemukan looping, kondisi sap-port 1/1/0 dan lag-3 memang down dari arah lawan (Flags : PortOperDown), me
eskalasikan ke pak Alac dan bu Tities untukGE OPERATIONS INDONESIA
create SDP at SMD-BKR-PE1 & PE2 ke arah SMD-RWI-EN1-950C
optimasi dengan LSP at BTM-BTC-AN1-ES PT. PGAS TELEKOMUNIKASI NUSANTARA
eskalasikan ke pak Alac dan bu Tities un ANDIKA JANA BHUeskalasikan 10/10/2019 10:19
reset sdp 8235:485012505 at BDG-BBT2-CN2
saat ini kami traceroute ke arah tujuan d SUTINDO CHEMICAL INDONESIA
leaking vprn 2893 dari btm-skp-core to s BANK MANDIRI
config link ospf 1 area 0 antar MKS-KIM-CN1-X8 gi 2/0/1 >< KND-POA-CN1-X3 gi 1/0/3
create new vlan 3247 int g0/3/4 at SMD-PSB-EN1
optimasi dengan LSP dikedua sisi svcid PT. PGAS TELEKOMUNIKASI NUSANTARA
eskalasikan ke pak Alac dan bu Tities u MANDIRI TEGAR Aeskalasikan ###
add graph cacti int at MKS-KIM-CN1-X8 p PT.Rabobank Indonesia
Kami tes ping ke arah tujuan dengan menggunakan Backup link normal. Mohon info untuk ip source pelanggan (Main link & backup Link)
samakan config at PTK-KTP-EN1-M8 vlan PT ASTRA INTERNATIONAL TBK
reset bpg inix 124.195.39.20 at jkt-kpi-ini UIN WALISONGO SEMARANG
rerouteprefix 202.91.134.0/24 via TATA PT. APPLICATION SOLUTIONS
coba set metric under interface BPD-EN2 >< GBL PE1
Sudah kami coba optimasi LSP di MLG-PE2 arah Citandui yang via Karanglo
shutdown interface GigabitEthernet2/0/1 at MKS-KIM-CN1-X8 sesuai request.
Create LSP pada sisi BDG-BBT2-CN1 menghPT NEC INDONESIA
hasil pengecekan disisi sandvine.
BW untuk International 12M dan DomesticPT512Kbps.
BERLIAN TUNGGeskalasi ke pak alac untuk pengecekan disisi sandvine
optimasi IP Tujuan 101.100.203.1 melaluiINTERNET INI SAJA
tidak dapat kami optimasi, dikarenakan sudah tidak ada alternative link lainnya.
[1] PBR-KDS-EN1
Merubah sdp 5209saat
di ini hanya ada
DMC-CN1 dariuplink via PMD-EN1.
LSP kINDOSAT SINGAPORE PTE LTD
[2] PBR-DMI-EN1 <> PBR-AIR-PE1 terpantau congest.
MITRA LINTAS MULTIMEDIA
set metric at MKS-WTP-EN2-X2 int g0/1/0
Konfig OSPF disisi JKT-GRY-AN1-IXRR6 <> JKT-BSW-EN1-IXRR6
kami cek saat ini belum dapat di optimas BANK BTPN
change path at JKT-KPI-CN4-SR12 lsp "t PT. ALITA PRAYAMITRA
optimasi dgn change path lsp to_gor-cn1 MITRA LINTAS MULTIMEDIA
create cacti int MDO-TAX-CN2-X8 g6/0/2 & MDO-BTG-EN1-X2 g0/2/0
balancing traffic dari LPG-TBW-EN2 ke LPG-UTG-AN1 sudah kami coba tunning metric & reroute LSP
coba troubleshoot action change SDP at STORGANDA
change from lsp to ldp vsi QBOMM_AKSE BOMM AKSES
service sudah Up, action dari kami ditam PT ASTRA INTERNATIONAL
link KIM-CN2 <> PAL-CN2 diisi oleh traffic BTPN
optimasi dengan membuatkan path lsp di JALA LINTAS MEDIA
service pada kedua sisi terpantau Up dan PRIMA MULTI TERMINAL
optimasi via LSP disisi SBY-WDH-EN1-SAS PT. AT&T
optimasi via LSP disisi PBR-AIR-CN1-X8A dan PMD-EN1 menghindari link AIR-CN2 >< Rumbai yang congest.
Integrasi link TJP-AN2 >< PGK-CN1 via Lintas Arta 1.5Gb Request mas ugi integrasi link baru
reroute prefix 180.250.92.0/22 from OIXPSARI COFFEE INDONESIA
add standby signaling at JKT-PNB-EN1
tuning metric from 18 to 19 at SYK-CN1 interface to_SYK-WKD-AN1
tidak dapat dioptim, karena semua interface ke arah MKS-P1 semuanya terpantau congest
reset SDP 15677:210543360 at PGD-CN2
tuning metrik 20000 to 65000 at MDO-RMA-CN1-X8 to MDO-KMG-EN1-X2 di kedua sisi
optimasi dikedua sisi lsp "to_PBR-PMD-EN1
DUMAI MANDIRI NET
coba action reset SAP lag-6:2858 in service 385042858 namun masih detect looping (detect mac vrrp under sap), kemungkinan ada loopin
Sudah kami reset namun no improve, mohon dilakukan pengecekan disisi akses. saat ini sudah UP & sudah bisa di PING
change from ldp to lsp create new path a INDOSAT MEGA MEDIA
sap looping setelah di reset tidak detect mac dari akses
tidak dapt optimasi karena link alternat PT. SUMIDHAZ PERMATA BUNDA
reroute via BPP >< SMD via capacity 10G MITRA LINTAS MULTIMEDIA
service di sisi metro normal namun tidak ARANA TEKNOLOGI INDONESIA
ping P2P maunpun google dengan source GO-JEK INDONESIA
change path to_KTC-EN1_new INDOSAT MEGA MEDIA
Kami
Kami cek tidak dapat di optimasi, karena tARANABCA
optimasi jalur dengan mengubah tnl-polcy disisi MDO-TDN-EN1
TEKNOLOGI INDONESIA ,sebelum nya menggunakan Tunnel2/0/1,
Saat ini kami ganti dengan Tunnel2/0/5
kami lakukan pengecekan, TPC-AN1 >< TPC-EN1 mempunyai
PT. BANK CENTRAL 2ASIA
link TBK
Kami lakukan Tuning metric di link yang congest namun hanya memindahkan congest ke link yang lain, dan sudah dikembalikan seperti sem
ganti dari lsp to ldp, service up tapi in PT TRANSKON JAYA
create new path lsp "to_CLG-AN1" at KPI- FAVE PROPERTI
reset sdp 2368:285014015 at JKT-SRP-CN1-SR12
create new path 2 sisi HUTCHISON 3 INDONESIA
um ada di cacti sehingga kami tidak dapat menambahkan graph nya.
Flags : PortOperDown), menyarakan dilakukan pengecekan access
(Main link & backup Link)
p), kemungkinan ada looping di sisi PDH atau akses, saat ini sedang ditshoot oleh team ABO
ah dikembalikan seperti semula, coba naikan ecmp no improve
Date WeekWO /Ticket I OTRS ID Subject Request Type
Monday, 30 S 40 WO143184 #2019093040000022 RE: [WO143184] [S3] [internal] [HIGH LATE Problem Handling
Monday, 30 S 40 #2019093040000031 mohon support cek VLAN 2365,3569, 3570 BLI-Problem Handling
Monday, 30 S 40 WO143372 #2019093040000059 RE: [PR3] [INTERNAL] [Down] SR#2-30075132 Problem Handling
Monday, 30 S 40 WO143191 #2019093040000041 RE: [S2] [INTERNAL] [DOWN] SR#2-3007513520 Problem Handling
Monday, 30 S 40 WO143194 #2019093040000068 RE: [S3] [INTERNAL] [IP ACCESS PROBLEM] SR Problem Handling
Monday, 30 S 40 WO143374 #2019093040000077 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-300 Problem Handling
Monday, 30 S 40 #2019093040000086 RE: need cek VLAN SRAN cluster 22 under ME Problem Handling
Monday, 30 S 40 WO143200 #2019093040000095 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-300 Problem Handling
Monday, 30 S 40 WO143205 #2019093040000102 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-3007Problem Handling
Monday, 30 S 40 TT30008869 #2019093040000111 [Eskalasi Alarm] High Utilisasi IP ACCESS ME Problem Handling
Monday, 30 S 40 WO143204 #2019093040000121 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30 Problem Handling
Monday, 30 S 40 WO143389 #2019093040000139 RE: [PL1] [INTERNAL] [DOWN] SR# 2-30076004Problem Handling
Monday, 30 S 40 WO143212 #2019093040000148 RE: [ES] [INTERNAL] [INTERMITTEN] [SR# 2- Problem Handling
Monday, 30 S 40 WO143394 #2019093040000157 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-3 Problem Handling
Monday, 30 S 40 WO143222 #2019093040000166 RE: [S2] [INTERNAL] [DOWN] SR# 2-3006894 Problem Handling
Monday, 30 S 40 WO143224 #2019093040000175 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3007Problem Handling
Monday, 30 S 40 TT30018498 #2019093040000184 ESCALATE TT30018498 IMPACT: Looping ## Acce Problem Handling
Monday, 30 S 40 WO143426 #2019093040000193 RE: [S3] [INTERNAL] [LATENCY] SR# 2-300764 Problem Handling
Monday, 30 S 40 #2019093040000201 add cacti new metro-e Pare-pare (MKS-PRP-EN Non Problem Handling
Monday, 30 S 40 WO143425 #2019093040000219 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-300 Problem Handling
Monday, 30 S 40 WO143414 #2019093040000228 RE: [PL1] [INTERNAL] [DOWN] SR#2-3007665 Problem Handling
Monday, 30 S 40 WO143413 #2019093040000237 RE: [S-ESCALATION][S3][INTERNAL][REDUCE Problem Handling
Monday, 30 S 40 WO143432 #2019093040000246 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Monday, 30 S 40 #2019093040000255 RE: LAG 1 ME CRB-BBR-EN1-SASR6 down Non Problem Handling
Tuesday, 1 Ok 40 WO143435 #2019100140000011 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Tuesday, 1 Ok 40 WO143417 #2019100140000021 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Tuesday, 1 Ok 40 WO143632 #2019100140000048 RE: [S1] [INTERNAL] [DOWN] SR# 2-30077397 Problem Handling
Tuesday, 1 Ok 40 #2019100140000039 LTE Site Serdang Problem Handling
Tuesday, 1 Ok 40 WO143635 #2019100140000057 RE: [S2] [INTERNAL] [DOWN] SR# 2-3007768 Problem Handling
Tuesday, 1 Ok 40 WO143637 #2019100140000066 RE: [S2] [INTERNAL] [DOWN] SR# 2-3007772 Problem Handling
Tuesday, 1 Ok 40 WO143638 #2019100140000093 RE: [S3] [internal] [INTERMITTEN] SR# 2-3 Problem Handling
Tuesday, 1 Ok 40 WO143455 #2019100140000075 RE: [S1] [INTERNAL] [DOWN] SR# 2-300777591Problem Handling
Tuesday, 1 Ok 40 #2019100140000084 OSPF down SPM-AN1 to LPG-PE1 Problem Handling
Tuesday, 1 Ok 40 WO143644 #2019100140000101 RE: [PR3] [BBIP][DOWN] SR# 2-30077722933 Problem Handling
Tuesday, 1 Ok 40 WO143480 #2019100140000119 RE: [ES] [INTERNAL] [DOWN] [SR# 2-3007796 Problem Handling
Tuesday, 1 Ok 40 WO143481 #2019100140000128 RE: [PL1] [OPEN] [DOWN] SR#2-300779950572Problem Handling
Tuesday, 1 Ok 40 WO143653 #2019100140000146 Problem Handling
RE: [WO143653] [PL2] [INTERNAL] [BEST PATH]
Tuesday, 1 Ok 40 WO143652 #2019100140000155 RE: [WO143652] [S3] [internal] [INTERMITTE Problem Handling
Tuesday, 1 Ok 40 #2019100140000164 loadshare CDC-PE2 >< SWN-CN2 Problem Handling
Tuesday, 1 Ok 40 WO143504 #2019100140000173 RE: [ES] [INTERNAL] [DOWN] SR#2-300783413Problem Handling
Tuesday, 1 Ok 40 WO143500 #2019100140000182 RE: [WO143500] [S3] [INTERNAL] [WEB ACCESProblem Handling
Tuesday, 1 Ok 40 #2019100140000191 intermittent GSB-CN1 to TJG-EN1 Problem Handling
Tuesday, 1 Ok 40 WO143514 #2019100140000208 Problem Handling
(WO143514) Service ME PLG-KGN-EN1 intermit
Tuesday, 1 Ok 40 #2019100240000037 RE: Help: Reset SDP Problem Handling
Tuesday, 1 Ok 40 WO143639 #2019100240000019 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-300Problem Handling
Wednesday, 2 40 WO143544 #2019100240000028 RE: [ES][INTERNAL][DOWN][SR#2-3008563422Problem Handling
Wednesday, 2 40 WO143692 #2019100240000046 RE: [EP][INTERNAL][DOWN][SR#2-300886747128Problem Handling
Wednesday, 2 40 #2019100240000055 Problem Handling
Help: Reset SDP Down MLG-PE2-SR7 to STIE Ma
Wednesday, 2 40 WO143581 #2019100240000064 RE: [P-ESCALATION][PL2][INTERNAL][REQUESTProblem Handling
Wednesday, 2 40 WO143708 #2019100240000073 RE: [PR2] [BBIP][RFO] [INTERMITTEN] SR#2-3Non Problem Handling
Wednesday, 2 40 WO143469 #2019100240000082 RE: [WO143469] [S3] [internal] [INTERMITTE Problem Handling
Wednesday, 2 40 WO143723 #2019100240000091 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-30 Problem Handling
Wednesday, 2 40 WO143731 #2019100240000117 RE: [WO143731] [S3] [INTERNAL] [INTERMIT Problem Handling
Wednesday, 2 40 WO143610 #2019100240000108 RE: [S2] [INTERNAL] [Down] SR#2-30121435 Problem Handling
Wednesday, 2 40 WO143617 #2019100240000126 RE: [S3] [internal] [INTERMITTEN] SR#2-30124Problem Handling
Wednesday, 2 40 #2019100340000017 Yogya Payload Drop Problem Handling
Thursday, 3 O 40 #2019100340000026 Request Enable SDP KPI-CORE >< IM2-CORENon
unt Problem Handling
Thursday, 3 O 40 WO143623 #2019100340000035 RE: [WO143623] [S3] [INTERNAL] [ERROR] SR Problem Handling
Thursday, 3 O 40 WO143829 #2019100340000044 RE: [S1] [INTERNAL] [DOWN] SR#2-301435294Problem Handling
Thursday, 3 O 40 WO143830 #2019100340000053 RE: [PL2] [INTERNAL] [REDUCE BANDWITH] SRProblem Handling
Thursday, 3 O 40 WO143835 #2019100340000062 RE: [S2] [OPEN] [DOWN] [SR#2-30144851436 Non Problem Handling
Thursday, 3 O 40 WO143752 #2019100340000071 Non Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-30
Thursday, 3 O 40 WO143840 #2019100340000081 RE: [S3] [INTERNAL] [Reduced Bandwidth] SR Problem Handling
Thursday, 3 O 40 WO143757 #2019100340000099 FW: [EP] [INTERNAL] [HIGH ERROR] [SR#2-301Problem Handling
Thursday, 3 O 40 WO143845 #2019100340000106 RE: [EP][INTERNAL][HIGH ERROR] SR#2-30153 Problem Handling
Thursday, 3 O 40 WO143846 #2019100340000115 RE: [EP][INTERNAL][HIGH ERROR][SR#2-30153Problem Handling
Thursday, 3 O 40 WO143763 #2019100340000124 RE: [S2] [INTERNAL] [Down] SR#2-3015530950Problem Handling
Thursday, 3 O 40 WO143767 #2019100340000133 RE: [S1] [INTERNAL] [DOWN] SR#2-30154491 Problem Handling
Thursday, 3 O 40 WO143848 #2019100340000142 RE: [S3] [internal] [Intermitten] SR#2-3 Problem Handling
Thursday, 3 O 40 WO143853 #2019100340000151 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30 Problem Handling
Thursday, 3 O 40 WO143774 #2019100440000015 RE: WO143774 [PR2] [OPEN] [PACKET LOSS] SRProblem Handling
Thursday, 3 O 40 WO143857 #2019100440000024 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Thursday, 3 O 40 WO143856 #2019100440000033 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-301Problem Handling
Thursday, 3 O 40 WO143772 #2019100440000042 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-3 Problem Handling
Thursday, 3 O 40 WO143860 #2019100440000051 RE: [PR1] [BBIP] [FLAPPING] SR#2-3015757 Problem Handling
Thursday, 3 O 40 WO143777 #2019100440000061 RE: [S3] [INTERNAL] [Intermitten] SR#2-30 Problem Handling
Thursday, 3 O 40 WO143779 #2019100440000079 RE: [S3] [INTERNAL] [REDUCE BANDWIDTH] Problem Handling
Thursday, 3 O 40 #2019100440000088 Rebalancing Link ME Medan - Jakarta via ancolProblem Handling
Friday, 4 Okt 40 WO143795 #2019100440000097 RE: [S3] [internal] [REDUCEBANDWITH] SR#2 Problem Handling
Friday, 4 Okt 40 #2019100440000104 Non Problem Handling
mohon shutdown link IP Samarinda - Balikpapan
Friday, 4 Okt 40 WO143849 #2019100440000113 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-30 Problem Handling
Friday, 4 Okt 40 WO143805 #2019100440000122 RE: [S2] [INTERNAL] [Down] SR#2-301829836 Problem Handling
Friday, 4 Okt 40 WO143879 #2019100440000131 RE: [PL1] [INTERNAL] [DOWN] SR#2-30183706Problem Handling
Friday, 4 Okt 40 WO143886 #2019100440000141 RE: [PL2] [INTERNAL] [HIGH LATENCY] SR# 2- Problem Handling
Friday, 4 Okt 40 WO143806 #2019100440000159 RE: [EP] [INTERNAL] [LINK INTERMITTEN] [S Problem Handling
Friday, 4 Okt 40 WO143883 #2019100440000168 RE: [S3] [internal] [INTERMITTEN] SR# 2-30183Problem Handling
Friday, 4 Okt 40 WO143817 #2019100440000177 reset SDP-binding Problem Handling
Friday, 4 Okt 40 WO143814 #2019100440000186 [S1] [INTERNAL] [DOWN] SR#2-3018921099 Problem Handling
Friday, 4 Okt 40 WO143812 #2019100440000195 [WO143812] [S3] [internal] [Intermitten] Problem Handling
Friday, 4 Okt 40 WO143807 #2019100440000202 [INTERNAL] [S1] [DOWN] SR#2-3017893116 Problem Handling
Friday, 4 Okt 40 #2019100440000211 Mohon pengecekan VLAN 2G under ME SMG- Problem Handling
Friday, 4 Okt 40 #2019100440000221 cek VLAN metro SBY-GPL-AN2 Problem Handling
Friday, 4 Okt 40 WO143908 #2019100440000239 RE: [S3] [internal] [WEB ACCESS PROB] SR#2- Problem Handling
Friday, 4 Okt 40 WO143909 #2019100540000013 RE: [EP] [Request Svc] [SR#2-301958490598]Non Problem Handling
Friday, 4 Okt 40 WO144028 #2019100540000022 RE: [EP] [INTERNAL] [DOWN] [SR#2-3007497Non Problem Handling
Friday, 4 Okt 40 #2019100540000031 Non Problem Handling
RE: Load balance main link palu - Manado dan
Friday, 4 Okt 40 WO143820 #2019100540000041 RE: [S3] [INTERNAL] [Intermitten] SR#2-301 Problem Handling
Friday, 4 Okt 40 WO143914 #2019100540000059 RE: [S1] [INTERNAL] [DOWN] SR# 2-302014064Problem Handling
Saturday, 5 O 40 WO143915 #2019100540000068 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-30 Problem Handling
Saturday, 5 O 40 WO143916 #2019100540000077 RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-3 Problem Handling
Saturday, 5 O 40 #2019100540000095 Info Packet Loss ke UDC Technopark Problem Handling
Saturday, 5 O 40 WO143941 #2019100540000102 Mohon Support Pengecekan ME CN1 PGD Problem Handling
Saturday, 5 O 40 WO144051 #2019100540000111 New complaint ticket CT40199574 SA: SERANGProblem Handling
Saturday, 5 O 40 WO143942 #2019100540000121 [ES][INTERNAL][DOWN][SR#2-301554193368 Non
PT.Problem Handling
Saturday, 5 O 40 WO143946 #2019100540000139 [S3] [WO143759] [INTERNAL] [Intermitten] S Problem Handling
Saturday, 5 O 40 #2019100540000148 shutdown service UP 4G at CPG,SPT, PDJ, DLA,Problem Handling
Saturday, 5 O 40 WO143947 #2019100540000157 [S3] [INTERNAL] [REDUCE BANDWIDTH] SR# 2 Problem Handling
Saturday, 5 O 40 #2019100540000184 All Bts under new me Bumbungon down Problem Handling
Saturday, 5 O 40 WO143949 #2019100540000166 [S3] [internal] [HIGH LATENCY] SR#2-3022 Problem Handling
Saturday, 5 O 40 WO143951 #2019100540000175 [S3] [INTERNAL] [LATENCY] SR#2-30230346367Problem Handling
Saturday, 5 O 40 WO143955 #2019100640000011 Non Problem Handling
Cek VLAN 3619 di Wisma ADR ( JKT-ADR-AN1-
Sunday, 6 Okt 40 WO143960 #2019100640000021 Non Problem Handling
RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-302
Sunday, 6 Okt 40 WO144043 #2019100640000048 RE: [S2] [INTERNAL] [Down] SR#2-3022087932Problem Handling
Sunday, 6 Okt 40 WO143967 #2019100640000057 RE: [PL1] [INTERNAL] [DOWN] SR# 2-30257 Problem Handling
Sunday, 6 Okt 40 WO143966 #2019100640000066 (WO143966) request reset SDP di KBS-CN Problem Handling
Sunday, 6 Okt 40 WO143968 #2019100640000084 Problem Handling
RE: [S3] [WO143968] [INTERNAL] [INTERMITTEN
Sunday, 6 Okt 40 WO143965 #2019100640000093 Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-302573066526
Sunday, 6 Okt 40 WO144059 #2019100640000101 RE: [S1] [INTERNAL] [Down] SR#2-30220879 Problem Handling
Sunday, 6 Okt 40 WO144060 #2019100640000075 RE: [S3] [WO144060] [INTERNAL] [INTERMITT Problem Handling
Sunday, 6 Okt 40 WO143969 #2019100640000039 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Sunday, 6 Okt 40 WO143972 #2019100640000119 RE: [S3] [internal] [INTERMITTEN] SR#2-3026 Problem Handling
Sunday, 6 Okt 40 WO143973 #2019100640000128 INP_MTX08047082_JKP_558 | [H3I-ISAT] HWProblem
D Handling
Sunday, 6 Okt 40 WO143974 #2019100640000137 RE: [PL2] [WO143974] [INTERNAL] [INTERMIT Problem Handling
Sunday, 6 Okt 40 WO144066 #2019100640000146 RE: [S3] [INTERNAL] [ERROR] SR# 2-3016007 Problem Handling
Sunday, 6 Okt 40 WO144065 #2019100640000155 RE: [S3] [WO144065] [INTERNAL] [INTERMITTEProblem Handling
Sunday, 6 Okt 40 WO143977 #2019100640000164 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Sunday, 6 Okt 40 WO144069 #2019100640000173 RE: [PL1] [WO144069] [INTERNAL] [DOWN] SRProblem Handling
Sunday, 6 Okt 40 WO143978 #2019100640000182 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-30Problem Handling
Sunday, 6 Okt 40 WO144072 #2019100640000191 RE: [PL1] [INTERNAL] [DOWN] SR# 2-3026917 Problem Handling
Sunday, 6 Okt 40 WO143980 #2019100740000019 Problem Handling
RE: [ES][INTERNAL][DOWN][SR#2-302598628778
Sunday, 6 Okt 40 WO144076 #2019100740000028 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-30 Problem Handling
Sunday, 6 Okt 40 WO144079 #2019100740000037 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-3 Problem Handling
Sunday, 6 Okt 40 WO143979 #2019100740000046 RE: [S1] [INTERNAL] [DOWN] SR# 2-3026917 Problem Handling
Sunday, 6 Okt 40 WO144080 #2019100740000055 RE: [S2] [INTERNAL] [DOWN] SR# 2-30273190 Problem Handling
Sunday, 6 Okt 40 WO144081 #2019100740000064 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-30 Problem Handling
Sunday, 6 Okt 40 WO144083 #2019100740000073 RE: [S1] [INTERNAL] [DOWN] SR# 2-30275326 Problem Handling
Sunday, 6 Okt 40 WO144088 #2019100740000082 RE: [PL2] [INTERNAL] [REDUCE BANDWIDTH] Problem Handling
Sunday, 6 Okt 40 WO144089 #2019100740000091 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Monday, 7 ok 40 WO144090 #2019100740000108 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Monday, 7 ok 40 #2019100740000117 Migrasi service dari SBY-WSR-AN1-IXRR6 to N
S on Problem Handling
Monday, 7 ok 40 WO143990 #2019100740000126 RE: [S3] [INTERNAL] [LATENCY SR# 2-3027 Problem Handling
Request Category
Request NoteService Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
Service Problem SDP Down NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper Proper 9/30/2019 8:44
Service Problem Service do VPN Service
L2 Multipoint
TO
HPSM
East Java & Bali Nusra
4000114 Proper Proper 9/30/2019 9:49
Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 9/30/2019 10:04
Service Problem Service do VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 10:21
Service Problem IntermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400070 Proper Proper 9/30/2019 10:31
Service Problem IntermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 10:37
Service Problem Service do VPN Service L3 VPN EmailTO Sumatera 400049 Proper Proper 9/30/2019 11:00
Service Problem IntermittenNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 12:32
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 13:32
Backbone Congestion (Domestic Link)
link conges Non Service
Non Service
I-NOC
H PSMFH Backoffice IP/MPLS
400020 Proper Proper 9/30/2019 13:12
Service Problem IntermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 9/30/2019 14:46
Service Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 9/30/2019 15:15
Service Problem IntermittenVPN Service L3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 15:47
Service Problem Tunnel do NAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400062 Proper Proper 9/30/2019 17:25
Service Problem BGP Down NAP Service INIXI-NOC HPSM FH Backoffice IP/MPLS
400010 Proper Proper 9/30/2019 17:49
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 18:41
Service Problem Sap down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 9/30/2019 19:28
Service Problem IntermittenNAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 19:02
Cacti Update Update cactNon Service Non ServiceEmailTO Kalisumapa400065 Proper Proper 9/30/2019 19:02
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 19:26
Service Problem Link Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/30/2019 21:47
Service Problem Reduced B NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/30/2019 22:13
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/30/2019 22:22
Others No shutdowNon ServiceNon Service
TO
West & Central4000157
Java Proper Proper 9/30/2019 22:59
Service Problem IntermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/1/2019 0:57
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/1/2019 5:58
Service Problem SDP Down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/1/2019 8:18
Service Problem Service do VPN Service L3 VPN EmailTO Sumatera 400049 Proper Proper 10/1/2019 7:56
Service Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 10/1/2019 9:06
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/1/2019 9:22
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 10/1/2019 9:55
Service Problem Tunnel do NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/1/2019 10:28
Others OSPF DownNon ServiceNon Service
I-NOC
FH Backoffice IP/MPLS
4000157 Proper Proper 10/1/2019 10:03
Service Problem Link down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 10/1/2019 11:28
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/1/2019 11:42
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/1/2019 12:16
Service Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 10/1/2019 12:53
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/1/2019 12:37
Backbone Congestion (Domestic Link) Non Service
link conges Non Service
WhatsappBIMBO 400020 Proper Proper 10/1/2019 14:10
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000157 Proper Proper 10/1/2019 15:19
Service Problem Web accessNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 10/1/2019 15:15
Backbone Congestion (Domestic Link) Non Service
link conges Non Service
WhatsappBIMBO 400020 Proper Proper 10/1/2019 15:23
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400049 Proper Proper 10/1/2019 17:36
Service Problem SDP Down VPN Service
L2 Multipoint
TO
East Java & Bali Nusra
400019 Proper Proper 10/1/2019 20:58
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/1/2019 23:13
Service Problem SDP Down VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/2/2019 3:32
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400060 Proper Proper 10/2/2019 9:57
Service Problem SDP Down VPN Service
L2 Multipoint
TO
East Java & Bali Nusra
400015 Proper Proper 10/2/2019 10:02
Service Problem cek floodin NAP Service INP I-NOC
HPSM
FH Backoffice
4000129
IP/MPLS
400071
Proper Proper 10/2/2019 14:05
Provide Information
cek rfo bgp VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/2/2019 14:29
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/2/2019 17:42
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 10/2/2019 18:39
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/2/2019 20:08
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/2/2019 19:48
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/2/2019 21:55
Service Problem IntermittenVPN Service
L2 Multipoint
TO
West & Central 400020
Java Proper Proper 10/2/2019 23:54
SDP Creation Enable sdp VPN Service
L2 Multipoint
TO Jabodetabek400015 Proper Proper 10/3/2019 2:07
Service Problem IP access VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400049 Proper Proper 10/3/2019 3:36
Service Problem reset bgp i NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 10/3/2019 9:27
Service Problem Reduced B NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
4000129 Proper Proper 10/3/2019 9:54
SDP Creation create serv NAP Service IDIAI-NOC
HPSM
FH Backoffice
4000136
IP/MPLS
400094
Proper Proper 10/3/2019 10:53
Create/Modify QoS
naikan qos VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper 10/3/2019 14:15
Service Problem Reduced B VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/3/2019 14:38
Network Change Impact
vprn cannoVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/3/2019 15:31
Network Change Impact
vprn cannoVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/3/2019 15:59
Network Change Impact
vprn cannoVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/3/2019 16:15
Service Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 10/3/2019 17:28
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/3/2019 17:34
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/3/2019 18:29
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/3/2019 18:18
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/3/2019 21:01
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/3/2019 20:33
Service Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/3/2019 20:10
Service Problem vprn cannoVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper 10/3/2019 19:45
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/3/2019 21:14
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/3/2019 22:27
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/3/2019 23:12
Backbone Congestion (Domestic Link) Non Service
link conges Non ServiceEmailTO Sumatera 400020 Proper Proper 10/3/2019 20:49
Service Problem Reduced B NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/4/2019 8:53
Others disable int Non Service
Non Service
I-NOC
FH Backoffice IP/MPLS
4000147 Proper Proper 10/4/2019 8:45
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/4/2019 9:12
Network Change Impact
vsi down VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/4/2019 10:41
Service Problem vsi down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/4/2019 11:04
Service Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/4/2019 13:59
Service Problem IntermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/4/2019 11:13
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/4/2019 13:02
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 10/4/2019 14:42
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/4/2019 15:27
Service Problem IntermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/4/2019 13:49
Service Problem BGP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper 10/4/2019 13:51
Service Problem Link Abis VPN Service L3 VPN TO
West & Central4000105
Java Proper Proper 10/4/2019 17:51
Service Problem pengecekanVPN Service
L2 Multipoint
TO
East Java & Bali Nusra
4000105 Proper Proper 10/4/2019 17:27
Service Problem tidak bisa NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 10/4/2019 18:14
PTR Record Registration
whitelist d NAP Service DNSI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 10/4/2019 18:50
SDP Creation create serviVPN Service L3 VPN I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper 10/4/2019 19:47
Traffic Load Shareload balancNon Service
Non Service
HPSM
TO Kalisumapa4000155 Proper Proper 10/4/2019 20:05
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/4/2019 20:13
Service Problem Service l2v VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 10/4/2019 22:06
Service Problem Service do VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/4/2019 23:59
Service Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/5/2019 0:41
Service Problem pengecheckVPN Service L3 VPN Email Others 4000105 Proper Proper 10/5/2019 8:36
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/5/2019 11:47
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000149 Proper Proper 10/5/2019 15:02
Service Migrationcreate SDP VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/5/2019 13:47
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/5/2019 15:13
Service Problem shutdow seVPN Service
L2 Multipoint
WhatsappBIMBO 400037 Proper Proper 10/5/2019 14:00
Service Problem Reduced B VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 10/5/2019 16:25
Service Problem bts down VPN Service
L2 Multipoint
TO Kalisumapa4000114 Proper Proper 10/5/2019 17:25
Service Problem high latenc NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/5/2019 18:06
Service Problem high latenc NAP Service IDIAI-NOC
HPSM
FH Backoffice
400037
IP/MPLS
400020Proper Proper 10/5/2019 18:34
Provide Information
cek vlan VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000152 Proper Proper 10/5/2019 21:55
Create/Modify QoS
ubah qos toVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper 10/6/2019 6:46
Service Problem migrasi ser NAP Service IDIAI-NOC
HPSM
FH Backoffice
4000139
IP/MPLS
400070
Proper Proper 10/6/2019 10:38
Service Problem sdp huawe VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
4000172
IP/MPLS
400028
Proper Proper 10/6/2019 11:38
Service Problem sdp down VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400015 Proper Proper 10/6/2019 11:21
Service Problem IntermittenNAP Service IDIAI-NOCHPSM FH Backoffice IP/MPLS
400070 Proper Proper 10/6/2019 11:43
Service Problem IntermittenNAP Service IDIAI-NOCHPSM FH Backoffice IP/MPLS
400070 Proper Proper 10/6/2019 11:11
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/6/2019 10:49
Service Problem packet loss NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/6/2019 12:55
Service Problem IntermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400062 Proper Proper 10/6/2019 12:07
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/6/2019 17:52
Service Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 10/6/2019 15:38
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400097Proper Proper 10/6/2019 15:55
Service Problem bgp inix fl NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 10/6/2019 16:16
Service Problem IntermittenNAP Service INIXI-NOC
HPSM
FH Backoffice
400072
IP/MPLS
400028Proper Proper 10/6/2019 16:21
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/6/2019 17:43
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 10/6/2019 17:33
Service Problem IntermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 10/6/2019 17:47
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 10/6/2019 18:47
Service Problem link down VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 19:50
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 19:40
Service Problem req rerouteNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 20:18
Service Problem vsi down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/6/2019 20:46
Service Problem link down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 20:42
Service Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 21:15
Service Problem vsi down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/6/2019 22:11
Service Problem ping 8.8.8. NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 10/6/2019 23:42
Service Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 10/6/2019 23:48
Service Problem BGP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 10/7/2019 0:48
Service Migrationcreate SDP VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400047 Proper Proper 10/7/2019 0:29
Service Problem high latenc NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 10/7/2019 3:17
Response Time Resolution
Escalate
StartEnd
(Menit)
Escalation
toEscalation
Escalate
L2 SGPL2toL2
SGP
BIMBO
PIC
SGPL1 Status Note External Customer
karena hanya mempunyai satu interface.Action yang dilakukan melepas LSP
9/30/2019 9:42 0:58 58 No No Dahlia Closed BERAU COAL
9/30/2019 10:01 0:12 12 No No Riya ClosedHasil pengecekan VLAN tersebut up dan sudah dapat mac address.
ping ke internet terpantau normal, ping
9/30/2019 10:55 0:51 51 No No Riya Closedke optimasi denganintermitten
CE terpantau membuat lsp baru didisis BT COMMUNICATIONS INDONESI
sehingga
9/30/2019 10:26 0:05 5 No optimasi
No Dahlia ClosedAdd LSP dengan membuat lsp baru di in SD
"to_SBY-KBN-AN1_SDP1135" PT. LAXO GLOBAL AKSES
Hasil ping ke internet
sisi SMG-MYR-EN1, , OK dan
create ping111
ip filter ke pelanggan
di , OK
9/30/2019 11:04 0:33 33 No No Dahlia Closedkpi-cn4 PT. ARA SHOES INDONESIA
9/30/2019 11:36 0:59 59 No No Riya ClosedUntuk VLAN 1422 ,kami tidak ada yang RTO BERKAT MANUNGGAL
,sisanya OK. JAYA
9/30/2019 12:11 1:11 71 No No Dahlia Closed
9/30/2019 13:02 0:30 30 No No Riya ClosedCreate jalur lsp baru dengan jalur yang sam ANDIRA INFOMEDIA
9/30/2019 13:58 0:26 26 No No Riya Closedoptimasi dengan membuat jalur lsp baru diMEDIA SARANA AKSES
9/30/2019 14:44 1:32 92 No No Riya Closedtuning metric dari 200 menjadi 280 di sisi BJM-BJB-EN1.
9/30/2019 14:52 0:06 6 No No Dahlia Closedoptimasi dengan melepas LSP disisi LBK A INDOSAT MEGA MEDIA
9/30/2019 15:25 0:10 10 No No Riya Closedmerubah membinding tunnel policy eksistin INDOSAT MEGA MEDIA
9/30/2019 16:31 0:44 44 No No Dahlia Closedoptimasi dengan membuat lsp baru di kedu BANK MUAMALAT KCP BANDAR L
9/30/2019 17:38 0:13 13 No No Dahlia ClosedMerubah tunnel ke LDP di sisi SMD-BNT- INDOSAT MEGA MEDIA
9/30/2019 18:11 0:22 22 No No Riya Closedreset BGP peer inix 124.195.38.119, changKHAZANAH MEDIA NETWORK NU
9/30/2019 19:23 0:42 42 No No Riya Closedmengubah SDP menggunakan LDP disisi BANK BTPN
9/30/2019 19:46 0:18 18 No No Dhio Closedreset sap
9/30/2019 20:01 0:59 59 No No Dhio ClosedTidak dapat dioptimasi PT. MITRA LINTAS MULTIMEDIA
9/30/2019 20:25 1:23 83 No No Akmal ClosedAdd cacti sesuai request
9/30/2019 20:31 1:05 65 No No Dhio ClosedHasil
SDP menggunakan LDP disisi PDG-Core,
pengecekkan terpantau normal. Dis BTPN KK Payakumbuh
9/30/2019 21:58 0:11 11 No 3 oktober 2019
No Akmal ClosedChange menjadi LDP : TRITUNGGAL SENTRA BUANA, SA
- pasang qos level 5 sesuai request disisi KPI-CN3 dan PTK-AYN-AN1
9/30/2019 22:21 0:08 8 No No Akmal Closed IAIN Pontianak
9/30/2019 22:46 0:24 24 No No Dhio ClosedHasil pengecekkan terpantau high lantecn SATNETCOM BALIKPAPAN
9/30/2019 23:10 0:11 11 No No Dhio ClosedNo shutdown port lag sesuai request
10/1/2019 1:20 0:23 23 No No Akmal ClosedCreate LSP PP MITRA LINTAS MULTIMEDIA
10/1/2019 6:37 0:38 38 No No Dhio ClosedCreate LSP PP PT MORA TELEMATIKA INDONESI
10/1/2019 9:13 0:55 55 No No Dahlia Closedmelepas tunnel disisi MTR dan membuat pSUMATERA MULTIMEDIA SOLUSI
10/1/2019 8:07 0:11 11 No No Dahlia Closedterdapat incomplete
service tersebut tidakmac address
dapat , mohon
dioptimasi, saatpengecekan di sisi
ini sudah best pathakses nya.
.Dikarenak
10/1/2019 9:25 0:19 19 No link 10xGE to_LPG-PE2-SR7;direct
No Dahlia Closedping l2vc nya tidak ada yang rto. -> congest
MERAH PUTIH TELEMATIKA
to_LPG-PE1-SR7;10G;OTB5-6 -> tidak dapat ARP
10/1/2019 9:42 0:20 20 No No Dahlia Closed ANUGERAH KARYA MEBELINDO
10/1/2019 11:04 1:09 69 No No Dahlia Closedping LSP tidak terdapat rto. PT UNION ROUTELINK COMMUNI
10/1/2019 10:41 0:13 13 No No Dahlia Closedmengubah tunnel policy ke LDP di PLG-ENARTA PRIGEL
10/1/2019 10:43 0:40 40 No No Dahlia Closedmengganti dan menukar IP ptp lpg-pe1-sr7 >< to_LPG-SPM-
10/1/2019 12:10 0:42 42 No No Fadli Closeduntuk service tersebut terpantau Up, namBT COMMUNICATIONS INDONESI
10/1/2019 12:03 0:21 21 No No Dahlia Closedmengganti LSP menjadi LDP di service sdpBANK MUAMALAT KCP KOTA BUM
10/1/2019 13:12 0:56 56 No No Dahlia ClosedCreate path baru disisi SBY-AYN pada sdp INDOSAT MEGA MEDIA
10/1/2019 14:07 1:13 73 No No Dahlia Closedoptimasi dengan reroute via TATA. INDOSAT MEGA MEDIA
10/1/2019 13:39 1:02 62 No No Dahlia Closedbinding LSP Existing (to_BJM-MTW-EN1) diBAHTERA ALAM TAMIANG
10/1/2019 15:00 0:50 50 No No Fadli Closedmenambahkan mpls dan
set metric di CDC-PE2 rsvp interface
ke arah SWN-CN2,disisi
beforeLPG-PE1-SR7 ke LPG-SPM-AN1
25, after 37.
Saat ini LSP sudah terpantau UP.
10/1/2019 16:09 0:50 50 No No Fadli Closedping dari gateway INIX di kpi-gw4 & kpi-inixPT.ipSUMBER
tersebutALFARIA
tidak dapat di ping.
TRIJAYA
Kami cek ip www.bca.com (195.242.123.126) , servernya berada di United K
10/1/2019 15:46 0:31 31 No No Dahlia ClosedKami ping dari LG NTT , hasil nya rto. Sepertiny
TELEMEDIA
aada problem
PRIMA NUSANTARA
di IP tujuan .M
10/1/2019 15:55 0:32 32 No No Fadli Closedset metric di int g6/0/1 GSB-CN1, before 91, after 100
10/1/2019 20:13 2:37 157 No No Riya ClosedVlan tersebut tidak ada pada ME PLG-KGN-EN1
10/1/2019 21:59 1:01 61 Yes ### No Riya ClosedCreate LSP dua sisi no improve,eskalasi L2 SGP
10/1/2019 23:50 0:37 37 No No Riya ClosedBinding LSP di sisi LPG-BJY BBTPN LMP
10/2/2019 4:14 0:42 42 No No Akmal ClosedCreate path disisi SIO-CN1 BANK MUAMALAT INDONESIA TB
10/2/2019 10:00 0:03 3 No No Fadli Closedchange from lsp to ldp sdp 14444 at BJM- PT. BANK CENTRAL ASIA
10/2/2019 10:14 0:12 12 No No Fadli Closedreset sdp 169:586013210 at MLG-PE2-SR7
10/2/2019 16:33 2:28 148 No No Fadli Closedcek dari log tidak ada flooding untuk IP INDOSAT MEGA MEDIA
10/2/2019 16:08 1:39 99 No No Jauhar ClosedDi sisi metro anomaly yang kami temukan P.T. INDONESIAN SATELLITE CORP
10/2/2019 18:06 0:24 24 No No Jauhar Closedchange from LDP to LSP to_LPG-BJY-AN1 at JKT-CSF-EN1-SAR8 menghindari
10/2/2019 19:09 0:30 30 No No Jauhar Closedchange LDP to LSP at BLI-TPT-EN1-950C lsPT ASTRA INTERNATIONAL TBK
optimasi service tersebut dengan membuat LSP PP menghindari link conges
10/2/2019 20:53 0:45 45 No No Fajri Closedkarena link alternative yang tersedia lainnya
ATNETCOM
terpantauBALIKPAPAN
intermittent pada se
10/2/2019 20:10 0:22 22 No No Fajri ClosedLink tersebut
traffic sisitidak
dariberada dapat
CDC-PE2 kekami
arah optimasi, INDUSTRIsegment
PGR-AN1 melewati KEMASAN SEMEN<> GRES
ip tujuan di belakang Kangean-Energy sehingga kami CDC-PE2 BC
tidak dapat me
10/2/2019 22:39 0:44 44 No Saat ini sudah kami loadshare dengan
No Dinda ClosedPengecekan dari sisi indosat terpantau aman set metric
KANGEANbefore no
service ENERGYmetric
L2 dan L3 after
INDONESIA 20 d
ke arah pela
Untuk traffic dari CDC-PE1 ke arah PGR-AN1 terpantau normal, tidak melew
10/3/2019 0:21 0:27 27 No No Fajri ClosedRouting ke arah IP CE pelanggan disisi MTH-CN2 OK, namun ke arah HO (11
10/3/2019 2:14 0:07 7 No No Dinda ClosedMohon
enable SDPinfo2:325
apakah atproblem ini terjadi
JKT-KPI-CORE sesuaisejak kapan ? dan apakah ada samp
request
Karena untuk node MTH-CN2 sempat ada migration L3 pada 13 september
10/3/2019 5:54 2:18 138 No Yes Fajri Closed PT MITSUI LEASIN
10/3/2019 9:37 0:09 9 No No Jauhar Closedreset bgp 124.195.39.125 at kpi-inixrs1 RACKH LINTAS ASIA
10/3/2019 10:44 0:50 50 No No Dahia Closedpengecekan kami, untuk kedua service INIXINDOSAT MEGA MEDIA
10/3/2019 11:20 0:27 27 No No Jauhar ClosedUntuk service L3VPN sudah tidak ada ju BATAM BINTAN TELEKOMUNIKAS
10/3/2019 14:56 0:41 41 No No Dahia Closedbuatkan qos level 5 service vpls 6057 at BANK BTPN
10/3/2019 15:04 0:26 26 No No Jauhar Closedchange yang sebelumnya via LSP menjadi Jl AYA KARTHA SOLUSINDO
Terkait problem di BTM-SKP-CORE saat ini sedang kami eskalasikan dengan
10/3/2019 17:44 2:13 133 Yes ### No Dahia Closedaction : di SKP-CORE menambahkan LSP "toKPI-CN3"
PT. BANK CENTRAL
pada LDP target-sessio
Terkait problem di BTM-SKP-CORE saat ini sedang kami eskalasikan dengan
10/3/2019 17:45 1:46 106 Yes ### No Jauhar Closedaction : di SKP-CORE menambahkan LSP "toKPI-CN3"
BANK MAYBANK
pada LDP
IN target-sessio
Terkait problem di BTM-SKP-CORE saat ini sedang kami eskalasikan dengan
10/3/2019 16:42 0:27 27 Yes ### No Dahlia Closedaction : di SKP-CORE menambahkan LSP "tokpicore-loose"
BANK SYARIAH MA pada LDP target-
10/3/2019 17:42 0:14 14 No No Dahia ClosedSaat ini service di kedua sisi sudah Up, MEDIA SARANA AKSES
10/3/2019 18:58 1:24 84 No No Jauhar ClosedBerdasarkan pengecekan kami dari BJM-SIO
PT. MUSTIKA SEM
10/3/2019 19:02 0:33 33 No No Dahia ClosedBerdasarkan pengecekan kami dari BJM-SIO
KHAZANAH MEDIA
10/3/2019 18:55 0:37 37 No No Jauhar ClosedBerdasarkan pengecekan kami dari BJM-SIO
HUTCHISON 3 IND
10/3/2019 23:26 2:25 145 No No Dinda ClosedCreate LSP disisi KPI-NEW-IDC yang menghi
INDOSAT SINGAPORE PTE LTD
10/3/2019 22:28 1:55 115 No No Dinda Closedlink ke arah INET sudah terpantau normal.PT. ALAM JAYA PERSADA
10/3/2019 20:49 0:38 38 No No Dinda ClosedCreate path lsp baru disisi KPI-CN4 menghJETCOMS NETINDO
10/3/2019 21:51 2:06 126 Yes ### No Dinda Closeddi SKP-CORE menambahkan LSP "toKPI-CN3" BANK MANDIRI (P
10/3/2019 22:34 1:20 80 No No Dinda ClosedCreate path lsp baru "DDU-AN1_strict" disSINGAPORE TELECOMMUNICATIO
10/4/2019 0:42 2:15 135 No No Dinda Closedoptimasi dengan membuatkan path lsp di PT s GREAT GIANT PINEAPPLE
10/4/2019 0:52 1:40 100 No No Dinda Closedsaat ini ping ke google sudah terpantau n BATAM BINTAN TELEKOMUNIKAS
10/4/2019 21:33 0:44 44 No No Dinda Closedtunning metric disisi Ancol namun hanya memindahkan congest saja sehing
10/4/2019 9:40 0:47 47 No No bagas Closedcreate path baru kearah SRJ-EN1 BEND. PENGELUARAN DINAS KOM
10/4/2019 10:08 1:23 83 No No bagas Closeddisable link Samarinda – Balikpapan via icon+ karena generate alarm
10/4/2019 10:19 1:07 67 No No dahlia Closedoptimasi via BJM-MTW-EN1-> MTW-PRN -> BJM-BRB-EN2 -> to_BJM-TJG-EN
10/4/2019 11:39 0:58 58 No No dahlia ClosedME LBG-AN1 terpantau unmanaged PT.WIM Padang
10/4/2019 12:30 1:26 86 No No dahlia Closedreroute path via OBS-CN2 dikarenakan lspINDOSAT MEGA MEDIA
10/4/2019 14:07 0:08 8 No No bagas Closedchange path to_MDO_2 INDOSAT MEGA MEDIA
10/4/2019 14:25 3:12 192 No No bagas Closedoptimalisasi LSP PT. ASTRA SEDA
10/4/2019 15:08 2:06 126 No No dahlia Closedtidak dapat di optimalisasi karena link a PT.MITRA INTERNET TECH
10/4/2019 15:13 0:31 31 No No dahlia Closedreset 2368:285014015 at SRP-CN1
10/4/2019 17:19 1:52 112 No No dahlia Closedtidak bisa di optimasi karena link pleih WAHANA BARATAMA MINING
10/4/2019 15:34 1:45 105 No No bagas Closedreroute LSP menghidari link congest PRN PT. MULTIPERSADA GATRAMEGA
10/4/2019 15:37 1:46 106 No No bagas Closedtidak dapat mac add dari akses MITRA LINTAS MULTIMEDIA
10/4/2019 18:28 0:37 37 No No dahlia Closed vlan 2622 kami cek tidak ada konfigurasi L2 di SMG-GBL-CN1.
10/4/2019 18:31 1:04 64 No No bagas Closedping SBY-GPL-AN2 >< SBY-KYN terpantau normal
10/4/2019 19:43 1:29 89 No No Jauhar Closeddelete prefix 103.13.181.0/24 pada pol DINAS KOMUNIKASI DAN INFORM
10/4/2019 19:47 0:57 57 No Yes Jauhar Closedeskalasi ke Pak Alac & Bu Tities untuk whitBANK MANDIRI
10/4/2019 20:23 0:36 36 No No Jauhar Closedconfigurasi L3 at BJM-SIO-CN2 saat ini s BANK MANDIRI HYPERMART DUT
10/4/2019 21:34 1:29 89 No No Jauhar Closedsudah kami coba optim dengan set metric at PAL-TOB-CN1 to GRO-LBT-CN1
10/4/2019 20:30 0:17 17 No No Fadli ClosedBerdasarkan pengecekan kami, link BJM- PT NETTOCYBER INDONESIA
10/4/2019 23:06 1:00 60 No No Fadli Closedservice sudah UP dengan action mengganti Path Tunnel di JBI-MBO-EN1-M8
10/5/2019 0:08 0:09 9 No No Jauhar Closedsudah kami optimasi menggunakan LDP ygDWI TUNGGAL ABADI
10/5/2019 1:36 0:55 55 No No Jauhar Closedkami optimasi jalur tidak melewati link GIGA PATRA MULTIMEDIA
10/5/2019 9:01 0:25 25 No No Riya Closeddisisi MPLS normal ping dengan source reply
10/5/2019 12:19 0:32 32 No No Riya Closedhanya ada 1 path dan down impact dari link down KBS-CN1 >< PSR-CN1. acti
10/5/2019 15:16 0:14 14 No No Riya Closeddelete adv-mtu-override pada sdp di sisi JKT-BGP-EN1 dengan flag:serviceM
10/5/2019 13:58 0:11 11 No No Riya Closedcreate sdp far-end ke dari ME PSR-CN1 daPT. MIDI UTAMA INDONESIA
10/5/2019 15:47 0:34 34 No No Jauhar Closedchange LSP to LDP at BJM-RTB-EN1 impacATNETCOM BALIKPAPAN
10/5/2019 14:40 0:40 40 No No Riya Closedshutdow service 4G at CPG,SPT, PDJ, NPJ unmanged sedangkan DLA di rollb
10/5/2019 16:52 0:27 27 No No Riya Closedcreate new lsp di sisi TJB-AN1 karena pinTRIDAYA CIPTA
10/5/2019 17:28 0:03 3 No No Riya Closedinfo FHRAN Kalisumapa BTS under ME bumbungan termonitor normal
Saat ini kami juga tidak dapat mengakses node JKT-ADR-AN1-ESS6, kami cek
10/5/2019 18:32 0:26 26 No No Riya ClosedDiping p2p sudah
KPI-AN1 tidaknormal karena ke
ada interface di reroute
ADR-AN1PARSAORAN
[1] GLOBAL DATA TRAN
10/5/2019 19:17 0:43 43 No No Riya Closed Di ANC-CN1 sudah lama mati [2]
set metrik 65000 BLI-GSB-AN1 >< BLI-GSB-CN PT. GLOBAL LINTAS SOLUSI
Last save di SAM pada tahun 2017 [3]
10/5/2019 22:50 0:55 55 No No Dinda Closed
10/6/2019 7:03 0:17 17 No No Dinda Closedkami cek service tersebut sudah di set Q PT. SUMBER ALFARIA TRIJAYA
10/6/2019 11:12 0:34 34 No No Riya Closedcreate new service at JBI-SSD-CN1-X8 BINA KARYA ERA MANDIRI
10/6/2019 11:47 0:09 9 No No Dhio Closedubah lsp ke ldp HUTCHISON 3 INDONESIA
10/6/2019 11:57 0:36 36 No No Riya Closedreset sdp
10/6/2019 13:00 1:17 77 No Yes Dhio Closedeskalasi ke l2 isat, ping normal kembali KARYA CIPTA PUTERA PRATAMA
10/6/2019 13:17 2:06 126 No Yes Dhio Closedeskalasi ke l2 isat, ping normal kembali PRIMA PESONA PRAKARSA
10/6/2019 13:06 2:17 137 No Yes Dhio Closedeskalasi ke l2 isat, ping normal kembali MANDIANGIN BATUBARA
10/6/2019 14:10 1:15 75 No No Riya Closedcreate new path PT. ANTAM, TBK
10/6/2019 13:10 1:03 63 No No Dhio Closedcreate lsp 2 sisi via KPI-P PT APLIKANUSA LINTASARTA
10/6/2019 18:07 0:15 15 No No Riya Closedcreate new lsp MNC KABEL MEDIACOM
10/6/2019 16:43 1:05 65 No No Dhio Closedjalur tidak dapat di optimasi dikarenakan tidak ada alternative link lain
10/6/2019 16:42 0:47 47 No No Riya Closedcreate new lsp PT SUPRA PRIMATAMA NUSANTA
10/6/2019 17:49 1:33 93 No Yes Dhio Closedmenyarankan agar pelanggan mengupgrade
ANDIRA INFOMEDIA
10/6/2019 17:46 1:25 85 No No Riya Closedcreate new lsp PT. SUMIDHAZ PERMATA BUNDA
10/6/2019 18:42 0:59 59 No No Dhio Closedcreate new lsp INDOSAT MEGA MEDIA
10/6/2019 18:13 0:40 40 No No Dhio Closedcreate new path PRIMACOM INTERBUANA
10/6/2019 18:19 0:32 32 No No Riya Closedtidak dapat di optimasi karena tidak ada liHUTCHISON 3 INDONESIA
10/6/2019 19:21 0:34 34 No No Bagas Closedcreate new lsp INDOSAT MEGA MEDIA
10/6/2019 20:27 0:37 37 No No Dinda Closedtidak dapat optimalisais karena link con PT. SUMBER ALFARIA TRIJAYA
10/6/2019 21:13 1:33 93 No No Bagas Closedtidak memungkinkan untuk dilakukan optim THIESS CONTRACTORS INDONESIA
10/6/2019 21:06 0:48 48 No No Dinda ClosedLink alternative via telkom hanya tersisa BESTCAMP MULTIMEDIA
10/6/2019 21:52 1:06 66 No No Dinda Closedcreate new path at AMT-EN1 MITRA LINTAS MULTIMEDIA
10/6/2019 22:29 1:47 107 No No bagas ClosedLink INIX tidak memungkinkan untuk opti PT. INTERNET MADJU ABAD MILE
10/6/2019 22:31 1:16 76 No No dinda Closedtidak memungkinkan untuk dioptimasi dikBEND. POLITEKNIK KESEHATAN PA
10/6/2019 22:53 0:42 42 No No Dinda Closedoptimasi dengan membuat path loose baru ARANA TEKNOLOGI INDONESIA
10/6/2019 23:54 0:12 12 No Yes bagas Closedeskalasi ke l2 isat, ping normal kembali PERTAMINA GEOTHERMAL ENERG
10/7/2019 0:08 0:20 20 No No bagas Closedimpact link Jambi >< Batam down sehinggaINDOSAT MEGA MEDIA
10/7/2019 0:58 0:10 10 No No bagas ClosedBGP pelanggan dalam keadaan Admin do DUAK SATU DUA TIGA
10/7/2019 0:59 0:30 30 No No Dinda Closedcreate SDP at SBY-KYN-CN1 dan CN2 to SBY-SSU-EN1
10/7/2019 4:56 1:39 99 No No Dinda Closedoptimasi service INP dan INIX, namun bes GIGA PATRA MULTIMEDIA
Special Note
dapat mac address.
OMMUNICATIONS INDONESIA
AXO GLOBAL AKSES
RA SHOES INDONESIA
AT MANUNGGAL
anya OK. JAYA
RA INFOMEDIA
A SARANA AKSES
SAT MEGA MEDIA
SAT MEGA MEDIA
MUAMALAT KCP BANDAR LAMPUNG
SAT MEGA MEDIA
ANAH MEDIA NETWORK NUSANTARA
ITRA LINTAS MULTIMEDIA
KK Payakumbuh
NGGAL SENTRA BUANA, SAWIT UNGGUL AGRO NIAGA
ETCOM BALIKPAPAN
A LINTAS MULTIMEDIA
ORA TELEMATIKA INDONESIA
ATERA MULTIMEDIA SOLUSI
gecekan di sisi akses nya.
AH PUTIH TELEMATIKA
GERAH KARYA MEBELINDO
NION ROUTELINK COMMUNICATION
IP ptp LPG-PE1 >< SPM-AN1 tertukar
OMMUNICATIONS INDONESIA
MUAMALAT KCP KOTA BUMI
SAT MEGA MEDIA
SAT MEGA MEDIA
ERA ALAM TAMIANG
e 25, after 37.
UMBER ALFARIA TRIJAYA
MEDIA PRIMA NUSANTARA
request mas ugi
MUAMALAT INDONESIA TBK KCP PALANGKARAYA
ANK CENTRAL ASIA
SAT MEGA MEDIA
NDONESIAN SATELLITE CORPORATION
CSF-EN1-SAR8 menghindari jalur congest
TRA INTERNATIONAL TBK
TCOM BALIKPAPAN
STRIsegment
wati KEMASAN SEMEN<>
CDC-PE2 GRESIK
BCR-AN1 yang terpantau congest.
cEAN
before
ENERGY INDONESIA20 disisi CDC-PE2 ke arah BCR-AN1[1].
no metric after
pantau normal, tidak melewati link congest[2].
eskalasi ke pak alac
H LINTAS ASIA
SAT MEGA MEDIA
M BINTAN TELEKOMUNIKASI
KARTHA SOLUSINDO
impact ldp break at BTM-SKP-CORE
impact ldp break at BTM-SKP-CORE
impact ldp break at BTM-SKP-CORE
A SARANA AKSES
impact problem Backbone Kalimantan banyak yg fo cut
impact problem Backbone Kalimantan banyak yg fo cut
impact problem Backbone Kalimantan banyak yg fo cut
SAT SINGAPORE PTE LTD
LAM JAYA PERSADA
OMS NETINDO
impact ldp break at BTM-SKP-CORE
APORE TELECOMMUNICATIONS LTD
EAT GIANT PINEAPPLE
M BINTAN TELEKOMUNIKASI
ndahkan congest saja sehingga di rollback.
. PENGELUARAN DINAS KOMINFO SANDI KAB. BULELENG
arena generate alarm
M-BRB-EN2 -> to_BJM-TJG-EN1-SAR8 -> BJM-SIO-AN1
SAT MEGA MEDIA
SAT MEGA MEDIA
breach karena terpotong solat jumat
TRA INTERNET TECH
ANA BARATAMA MINING
ULTIPERSADA GATRAMEGAH
A LINTAS MULTIMEDIA
SMG-GBL-CN1.
S KOMUNIKASI DAN INFORMATIKA
MANDIRI HYPERMART DUTA MALL BANJARMASIN
L-TOB-CN1 to GRO-LBT-CN1
ETTOCYBER INDONESIA
h Tunnel di JBI-MBO-EN1-M8 svc id 5158002 to DRT-PE1
TUNGGAL ABADI
PATRA MULTIMEDIA
requestor Taufik Dwi Nopriyanto tidak ada info divisi
wn KBS-CN1 >< PSR-CN1. action Create 2 new path n loose
P-EN1 dengan flag:serviceMTUMissmath
IDI UTAMA INDONESIA
TCOM BALIKPAPAN
nged sedangkan DLA di rollback karena tidak kena impact. Impact link Down BJM-SIO >< BJM-SPT
gan termonitor normal
JKT-ADR-AN1-ESS6, kami cek di SAM interface ADR-AN1 kearah ANC-AN1 dan KPI-AN1.
AORAN GLOBAL DATA TRANS
LOBAL LINTAS SOLUSI
UMBER ALFARIA TRIJAYA
KARYA ERA MANDIRI
HISON 3 INDONESIA
A CIPTA PUTERA PRATAMA
A PESONA PRAKARSA
DIANGIN BATUBARA
LIKANUSA LINTASARTA
KABEL MEDIACOM
ada alternative link lain
PRA PRIMATAMA NUSANTARA
RA INFOMEDIA
UMIDHAZ PERMATA BUNDA
SAT MEGA MEDIA
ACOM INTERBUANA
HISON 3 INDONESIA
SAT MEGA MEDIA
UMBER ALFARIA TRIJAYA
S CONTRACTORS INDONESIA
CAMP MULTIMEDIA
A LINTAS MULTIMEDIA
TERNET MADJU ABAD MILENINDO
. POLITEKNIK KESEHATAN PADANG
A TEKNOLOGI INDONESIA
AMINA GEOTHERMAL ENERGY
SAT MEGA MEDIA
SATU DUA TIGA
PATRA MULTIMEDIA
Date Week WO /Ticket I OTRS ID Subject
Monday, 23 September 2019 39 WO142171 #2019092340000072 RE: [ES] [INTERNAL] [INTERMITTENT]
Monday, 23 September 2019 39 WO142021 #2019092340000081 RE: [PL2] [INTERNAL] [IP ROUTING PR
Monday, 23 September 2019 39 WO142180 #2019092340000091 RE: [S1] [OPEN] [DOWN] SR# 2-30
Monday, 23 September 2019 39 WO142235 #2019092340000107 RE: [S3] [internet] [INTERMITTEN
Monday, 23 September 2019 39 WO142236 #2019092340000116 RE: [EP] [INTERNAL] [HIGH ERROR] [
Monday, 23 September 2019 39 #2019092340000125 Create New SDP SBY-KYN-CORE (124.19
Monday, 23 September 2019 39 WO142238 #2019092340000134 RE: [S3] [INTERNAL] [INTERMITTEN]
Monday, 23 September 2019 39 WO142184 #2019092340000143 RE: [WO142184] [S3 ] [internal] [I
Monday, 23 September 2019 39 WO142237 #2019092340000152 RE: [S1] [INTERNAL] [DOWN] [WO14
Monday, 23 September 2019 39 WO142239 #2019092340000161 RE: [S2] [INTERNAL] [DOWN] [WO1422
Monday, 23 September 2019 39 WO141994 #2019092340000198 RE: [S-ESCALATION][S3][INTERNAL]
Monday, 23 September 2019 39 WO142241 #2019092340000205 RE: [WO142241] [S3] [internal] [LA
Monday, 23 September 2019 39 #2019092340000214 Add Node MKS-MTC-AN1-X3 di Solar
Monday, 23 September 2019 39 #2019092340000223 Trafik ME Tanah Grogot via ME Petang
Monday, 23 September 2019 39 WO142190 #2019092340000232 RE: [EP] [INTERNAL] [INTERMITTEN]
Monday, 23 September 2019 39 WO142245 #2019092340000241 RE: [S3] [internal] [INTERMITTEN]
Monday, 23 September 2019 39 WO142249 #2019092340000251 RE: [EP][INTERNAL][INTERMITTEN][S
Monday, 23 September 2019 39 WO142195 #2019092440000016 RE: [EP] [INTERNAL] [DOWN] [SR#2-3
Monday, 23 September 2019 39 WO142197 #2019092440000025 RE: [PL2] [INTERNAL] [REDUCED BAND
Monday, 23 September 2019 39 WO142205 #2019100540000086 RE: [EP] [INTERNAL] [SR#2-30057319
Monday, 23 September 2019 39 WO142425 #2019092440000043 RE: [PL2] [INTERNAL] [INTERMITTEN]
Monday, 23 September 2019 39 WO142626 #2019092440000052 RE: [S2] [INTERNAL] [DOWN] SR#
Monday, 23 September 2019 39 WO142625 #2019092440000061 RE: [WO142625] [S3] [internal] [I
Monday, 23 September 2019 39 WO142826 #2019092440000071 RE: [S3] [internal] [HIGH LATENCY
Monday, 23 September 2019 39 WO142828 #2019092440000089 RE: [WO142828] [PL2] [INTERNAL] [I
Monday, 23 September 2019 39 WO142829 #2019092440000098 RE: [S3] [internal] [INTERMITTEN] S
Monday, 23 September 2019 39 WO142830 #2019092440000105 RE: [S3] [interjnal] [INTERMITTEN]
Monday, 23 September 2019 39 WO142831 #2019092440000114 RE: [EP] [INTERNAL] [INTERMITTENT]
Monday, 23 September 2019 39 WO142839 #2019092440000123 RE: [EP][INTERNAL][INTERMITTEN][S
Monday, 23 September 2019 39 #2019092440000132 RE: [2G BCC LEVEL MONITORING]:
Monday, 23 September 2019 39 WO142837 #2019092440000151 RE: [EP] [INTERNAL] [SR#2-3005731
Monday, 23 September 2019 39 WO142838 #2019092440000169 RE: [S3] [internal] [INTERMITTEN]
Monday, 23 September 2019 39 WO142840 #2019092440000178 RE: [S3] [WO142840] [internal] [Re
Monday, 23 September 2019 39 WO142842 #2019092440000187 RE: [S3] [INTERNAL] [INTERMITTEN] S
Monday, 23 September 2019 39 WO142846 #2019092440000196 RE: [S2] [internal] [DOWN] SR#2-30
Monday, 23 September 2019 39 WO142643 #2019092340000171 RE: [PL2] [INTERNAL] [INTERMITTEN]
Monday, 23 September 2019 39 #2019092340000189 Request: SDP Sepanjang ke/dari KYN
Tuesday, 24 September 2019 39 WO142647 #2019092440000141 RE: [S3] [internal] [REQUEST] SR#2
Tuesday, 24 September 2019 39 WO142651 #2019092440000203 RE: [S-ESCALATION][S3][INTERNAL]
Tuesday, 24 September 2019 39 WO142859 #2019092440000212 RE: [EP] [INTERNAL] [INTERMITTENT]
Tuesday, 24 September 2019 39 WO142653 #2019092440000221 RE: [S-ESCALATION][S3][INTERNAL]
Tuesday, 24 September 2019 39 WO142881 #2019092440000231 RE: [PL1] [INTERNAL] [DOWN] SR#2-
Tuesday, 24 September 2019 39 #2019092440000249 Fwd: aktivasi link 10G MDO-RMA
Tuesday, 24 September 2019 39 WO142664 #2019092440000258 RE: [S-ESCALATION][S3][INTERNAL][
Tuesday, 24 September 2019 39 WO142666 #2019092440000267 RE: [S2] [INTERNAL] [DOWN] SR# 2-
Tuesday, 24 September 2019 39 WO142668 #2019092440000276 RE: [WO142668] [S3] [INTERNAL] [R
Tuesday, 24 September 2019 39 WO142905 #2019092440000285 RE: [S2] [INTERNAL] [DOWN] SR#2-3
Tuesday, 24 September 2019 39 WO142910 #2019092440000294 RE: [EP] [INTERNAL] [LINK INTERMIT
Tuesday, 24 September 2019 39 WO142672 #2019092440000301 RE: [S1] [INTERNAL] [DOWN] SR#2-3
Tuesday, 24 September 2019 39 WO142929 #2019092440000311 RE: [PL1] [INTERNAL] [DOWN] SR#
Tuesday, 24 September 2019 39 WO142933 #2019092440000329 RE: [PL1] [INTERNAL] [Down] SR#2
Tuesday, 24 September 2019 39 WO142932 #2019092440000338 RE: [WO142932] [S3] [INTERNAL] [
Tuesday, 24 September 2019 39 WO142930 #2019092440000356 RE: [EP] [INTERNAL] [SR#2-30061093
Tuesday, 24 September 2019 39 WO142938 #2019092440000365 RE: [WO142938] [S3] [INTERNAL] [INTE
Tuesday, 24 September 2019 39 WO142682 #2019092440000347 RE: [PL1] [INTERNAL] [DOWN] SR# 2
Tuesday, 24 September 2019 39 WO142684 #2019092440000374 (WO142684) Service ME PLG-KGN-EN1
Tuesday, 24 September 2019 39 WO142683 #2019092440000383 RE: [PR1] [BBIP] [DOWN] [WO142683
Tuesday, 24 September 2019 39 WO142939 #2019092440000392 RE: [EP] [INTERNAL] [INTERMITTEN]
Tuesday, 24 September 2019 39 WO142941 #2019092440000409 RE: [WO142941] [S3] [internal] [INTE
Tuesday, 24 September 2019 39 WO142942 #2019092440000418 RE: [WO142942] [PL2] [INTERNAL] [F
Tuesday, 24 September 2019 39 WO142943 #2019092440000427 RE: [WO142943] [S3] [internal] [I
Tuesday, 24 September 2019 39 #2019092440000436 Problem SDP CN1 dan CN2 PKN fc TGL
Tuesday, 24 September 2019 39 #2019092540000023 Balancing traffic Balikpapan - Samarin
Tuesday, 24 September 2019 39 WO142946 #2019092540000014 RE: [S1] [INTERNAL] [DOWN] SR#
Tuesday, 24 September 2019 39 WO142697 #2019092540000032 RE: [S3] [internal] [INTERMITTEN] SR
Wednesday, 25 September 2 39 WO142698 #2019092540000041 RE: [S1] [internal] [DOWN] SR# 2-
Wednesday, 25 September 2 39 WO142700 #2019092540000051 RE: [PL1] [INTERNAL] [DOWN] SR# 2-
Wednesday, 25 September 2 39 WO142706 #2019092540000069 RE: [S3] [WO142706] [INTERNAL] [ER
Wednesday, 25 September 2 39 #2019092540000078 RE: Request: Retune traffic Link Ketap
Wednesday, 25 September 2 39 #2019092540000087 Reset SDP Service di KYN-CN1 dan KY
Wednesday, 25 September 2 39 #2019092540000096 RE: Re-engineer traffic LPG-NTR-EN1
Wednesday, 25 September 2 39 WO142964 #2019092540000103 RE: [S3] [INTERNAL] [LATENCY] SR#
Wednesday, 25 September 2 39 WO142720 #2019092540000112 RE: [S2] [INTERNAL] [DOWN] SR# 2-3
Wednesday, 25 September 2 39 WO142716 #2019092540000121 RE: [S3] [WO142716] [INTERNAL] [I
Wednesday, 25 September 2 39 #2019092540000131 Reset SDP service KDI-PE2
Wednesday, 25 September 2 39 WO142969 #2019092540000149 RE: [PL1] [INTERNAL] [DOWN] SR# 2-
Wednesday, 25 September 2 39 WO142721 #2019092540000167 RE: [S3] [INTERNAL] [LATENCY] SR#
Wednesday, 25 September 2 39 WO142722 #2019092540000158 RE: [S3] [WO142722] [internal] [ADV
Wednesday, 25 September 2 39 WO142725 #2019092540000176 RE: [S3] [WO142725] [INTERNAL] [H
Wednesday, 25 September 2 39 WO142986 #2019092540000185 RE: [S1] [Internal] [DOWN] [SR#2
Wednesday, 25 September 2 39 WO142992 #2019092540000194 RE: [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 25 September 2 39 WO142998 #2019092540000201 RE: [S3] [INTERNAL] [WEB ACCESS PR
Wednesday, 25 September 2 39 WO142991 #2019092540000211 RE: [S3] [INTERNAL] [LATENCY] SR#2-
Wednesday, 25 September 2 39 WO142744 #2019092540000229 RE: [EP] [INTERNAL] [INERMITTEN]
Wednesday, 25 September 2 39 #2019092540000238 sdp down di TGL-PKN-PE1-SR7 & TGL
Wednesday, 25 September 2 39 #2019092540000247 Create sdp but still down
Wednesday, 25 September 2 39 WO142767 #2019092540000256 RE: Pengecekan LTE Down ME BUARA
Wednesday, 25 September 2 39 WO142760 #2019092540000265 RE: [S2] [INTERNAL] [DOWN] SR#2-
Wednesday, 25 September 2 39 WO143014 #2019092540000274 RE: [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 25 September 2 39 WO142765 #2019092540000283 RE: [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 25 September 2 39 WO142766 #2019092540000292 RE: [S3] [INTERNAL] [REDUCE BANDWID
Wednesday, 25 September 2 39 #2019092540000309 RE: Mohon bantuan reset sdp SMG-G
Wednesday, 25 September 2 39 WO142995 #2019092640000012 RE: [S-ESCALATION] [IPH] [INTERNAL
Wednesday, 25 September 2 39 WO142973 #2019092640000021 RE: [PL2] [INTERNAL] [INTERMITTE
Thursday, 26 September 201 39 WO143019 #2019092640000031 RE: [PL1] [INTERNAL] [DOWN] SR#2-3
Thursday, 26 September 201 39 #2019092640000049 Add member trunk at KND-KLK-CN1-X
Thursday, 26 September 201 39 WO142785 #2019092640000058 RE: [S3] [internal] [INTERMITTEN]
Thursday, 26 September 201 39 WO143036 #2019092640000067 RE: [PL1] [INTERNAL] [DOWN] SR#2-3
Thursday, 26 September 201 39 WO142788 #2019092640000076 RE: [EP] [INTERNAL] [INERMITTEN]
Thursday, 26 September 201 39 WO143071 #2019092640000085 [WO143071] RAN Access Problem - Loo
Thursday, 26 September 201 39 WO142786 #2019092640000094 RE: [S3] [internal] [REDUCED BAND
Thursday, 26 September 201 39 #2019092640000101 sdp from dps-ngr-core to bli-krm dow
Thursday, 26 September 201 39 WO143075 #2019092640000111 RE: [S3] [internal] [INTERMITTEN]
Thursday, 26 September 201 39 WO143077 #2019092640000129 RE: [S3] [INTERNAL] [INTERMITTEN]
Thursday, 26 September 201 39 WO142805 #2019092640000138 RE: [PL2] [WO142805] [INTERNAL]
Thursday, 26 September 201 39 WO142811 #2019092640000147 RE: [S2] [INTERNAL] [DOWN] SR#2-
Thursday, 26 September 201 39 WO143092 #2019092640000156 RE: [ES] [ALARM NOTIFICATION][2-3
Thursday, 26 September 201 39 #2019092640000165 RE: Balancing traffic Balikpapan - Ban
Friday, 27 September 2019 39 #2019092740000011 RE: [M2M] [OPEN] SR#2-295799355023
Friday, 27 September 2019 39 WO143097 #2019092740000029 RE: [S3] [INTERNAL] [INTERMITTEN]
Friday, 27 September 2019 39 #2019092740000038 Utilisasi Buahbatu - Purwakarta > 80%
Friday, 27 September 2019 39 WO143108 #2019092740000047 RE: [S3] [INTERNAL] [LATENCY] SR#
Friday, 27 September 2019 39 WO142823 #2019092740000056 RE: [PL2] [WO142823] [INTERNAL]
Friday, 27 September 2019 39 WO143116 #2019092740000065 RE: [S3] [INTERNAL] [Add PTR DNS
Friday, 27 September 2019 39 WO143111 #2019092740000074 RE: [S3] [INTERNAL] [HIGH LATENCY]
Friday, 27 September 2019 39 WO143234 #2019092740000083 RE: [S3] [INTERNAL] [INTERMITTEN]
Friday, 27 September 2019 39 WO143113 #2019092740000092 RE: [PL2] [INTERNAL] [Intermitten
Friday, 27 September 2019 39 WO143105 #2019092740000109 RE: [S2] [INTERNAL] [DOWN] SR# 2
Friday, 27 September 2019 39 WO143235 #2019092740000118 [EP] [INTERNAL] [DOWN] [SR#2-300
Friday, 27 September 2019 39 WO143238 #2019092740000127 RE: [S3] [INTERNAL] [REQUEST] SR#2
Friday, 27 September 2019 39 WO143112] #2019092740000136 RE: [PL2] [INTERNAL] [Reduced Band
Friday, 27 September 2019 39 WO143249 #2019092740000145 RE: [S2] [INTERNAL] [Down] SR#2-
Friday, 27 September 2019 39 WO143255 #2019092740000154 RE: [S3] [internal] [WEB ACCES PRO
Friday, 27 September 2019 39 #2019092740000163 Berita Acara Deaktivasi Link Telkom
Friday, 27 September 2019 39 #2019092740000172 status link STP1 JKT daan mogot
Friday, 27 September 2019 39 #2019092740000181 IP Policy
Friday, 27 September 2019 39 #2019092740000191 SDP Tidak Mau Up ( Aktivasi MPLS L
Friday, 27 September 2019 39 WO143130 #2019092740000207 RE: reset VLAN YOG-CDC-PE2-SR12
Friday, 27 September 2019 39 #2019092840000018 RE: Cacti
Friday, 27 September 2019 39 #2019092840000027 RE: [Northern Sumatera - Minor Lev
Friday, 27 September 2019 39 WO143264 #2019092840000036 RE: [S2] [INTERNAL] [DOWN] SR# 2
Saturday, 28 September 2019 39 WO142240 #2019092840000045 RE: [S3] [internal] [INTERMITTEN]
Saturday, 28 September 2019 39 WO143132 #2019092840000054 RE: [ES] [INTERNAL] [DOWN] SR#2-3
Saturday, 28 September 2019 39 WO143135 #2019092840000063 RE: [EP] [ALARM NOTIFICATION] Indo
Saturday, 28 September 2019 39 WO141087 #2019092840000072 RE: [WO141087] [S3] [INTERNAL] [IN
Saturday, 28 September 2019 39 #2019092840000081 RE: VSI Tidak Mau Up (Migrasi ke NNI
Saturday, 28 September 2019 39 #2019092840000091 RE: status link STP1 JKT daan mogot
Saturday, 28 September 2019 39 WO143290 #2019092840000107 RE: [S3] [WO143290]NTERNAL] [MAC
Saturday, 28 September 2019 39 WO143148 #2019092840000116 RE: [S3] [WO143148]NTERNAL] [INTER
Saturday, 28 September 2019 39 WO143149 #2019092840000125 RE: [S3] [INTERNAL] [INTERMITTEN
Saturday, 28 September 2019 39 #2019092840000134 RE: Reset service sdp SBY-TDS-AN2
Saturday, 28 September 2019 39 #2019092940000016 Service under ME Tanjung, ME Paring
Saturday, 28 September 2019 39 WO143154 #2019092940000025 [S3] [INTERNAL] [INTERMITTEN] SR#
Saturday, 28 September 2019 39 WO143299 #2019092940000034 [S3] [INTERNAL] [INTERMITTEN] SR#
Saturday, 28 September 2019 39 WO143158 #2019092940000043 [IPH] [WO143158] [INTERNAL] [DOW
Saturday, 28 September 2019 39 #2019092940000052 [Eskalasi Alarm] IP ACCESS ME_BAC
Saturday, 28 September 2019 39 #2019092940000061 Reset looping
sunday, 29 September 2019 39 WO143160 #2019092940000071 RE: [S1] [INTERNAL] [Down] SR#2-3
sunday, 29 September 2019 39 #2019092940000089 cant save at TGL-PKN-PE2-SR7
sunday, 29 September 2019 39 WO143313 #2019092940000098 RE: [S2] [INTERNAL] [DOWN] SR# 2
sunday, 29 September 2019 39 WO143312 #2019092940000105 RE: [WO14332] [PL2] [INTERNAL] [IN
monday, 30 September 2019 39 WO143170 #2019093040000013 [PR2] [BBIP] [INTERMITTEN] [WO143
Request Type Request CategoryRequest NoteService Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Network Change ImpactIP access VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000166 Proper Proper
Non Problem Handling
SDP Creation create SDP VPN Service L2 Multipoint
TO
Email
East Java & Bali Nusra
400028 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem VSI Down NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400062 Proper Proper
Non Problem Handling
Service MigrationMigrasi ser VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Others add ip to s VPN Service L3 VPN Email
Access Back Oficce
4000170 Proper Proper
Non Problem Handling
Traffic Load Sharereroute trafNon Service
Non ServiceEmail
TO Kalisumapa400020 Proper Proper
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC HPSMFH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem not detect VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400073 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem BGP down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem Link down VPN Service L3 VPN HPSMTO Sumatera 400049 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400073 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem BGP down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Non Problem Handling
SDP Creation reroute lsp Non Service
Non Service
TO
Email
East Java & Bali Nusra
400028 Proper Proper
Non Problem Handling
PTR Record Registration
request ad NAP Service IDIAI-NOC
HPSM
FH Backoffice
4000127
IP/MPLS
400091
Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
web accessNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400094
IP/MPLS
400095
Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
ip access p NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling Others aktivasi lin VPN Service
L2 Point to Point
EmailTO Kalisumapa400095 Proper Proper
Problem HandlingService Problem inix ipv6 id NAP Service INIXI-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem reset bgp i NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Non Problem Handling
PTR Record Registration
delete ptr NAP Service DNSI-NOC
HPSM
FH Backoffice
400091
IP/MPLS
4000127
Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400097
IP/MPLS
400095
Proper Proper
Problem HandlingService Problem intermittenVPN Service
VPN Service
I-NOC
HPSM
FH Backoffice
400097
IP/MPLS
400095
Proper Proper
Problem HandlingService Problem vsi down VPN Service
VPN Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem intermittenVPN Service
VPN Service
I-NOC
HPSM
FH Backoffice
400094
IP/MPLS
400037
Proper Proper
Problem HandlingService Problem intermittenVPN Service
VPN Service
I-NOC
HPSM
FH Backoffice
400095
IP/MPLS
400019
Proper Proper
Problem HandlingService Problem intermittenVPN Service
VPN Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400039 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
TO
Email
West & Central400028
Java Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
link conges Non ServiceEmail
TO Kalisumapa400020 Proper Proper
Problem HandlingService Problem SDP Down NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem reroute pe NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Non Problem Handling
Traffic Load ShareRetune traffNon Service
Non Service
TO
Email
East Java & Bali4000155
Nusra Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
TO
Email
East Java & Bali Nusra
400015 Proper Proper
Non Problem Handling
Cacti Update update cactNon Service Non ServiceEmailTO Sumatera 400065 Proper Proper
Problem HandlingService Problem reroute to iNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem no detect NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
TO
Email
East Java & Bali Nusra
400015 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem open filter NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem request creNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
4000162 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem web accessNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem high latenc NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
TO
Email
West & Central400060
Java Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
Configuration
Email Management
400060 Proper Proper
Problem HandlingService Problem reset sdp VPN Service
L2 Multipoint
Configuration
Email Management
400015 Proper Proper
Problem HandlingService Problem service l2v VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem alarm ais VPN Service CpipeI-NOC
HPSM
FH Backoffice IP/MPLS
400033 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem BGP down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Non Problem Handling
Traffic Load Shareadd membeNon Service
Non Service
WhatsappBIMBO 400078 Proper Proper
Problem HandlingService Problem ping 110.13NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem VSI Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem reduce BW VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem SDP Down Non Service
Non Service
Configuration
Email Management
400028 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem BGP down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem jika INIX d NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem create SDP NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem HandlingService Problem service do VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper
Non Problem Handling
Traffic Load Sharebalancing trNon Service
Non ServiceEmail
TO Kalisumapa
4000155 Proper Proper
Problem HandlingService Problem cek adverti VPN Service L3 VPN Email GSA 4000148 40008
Proper Proper
Problem HandlingService Problem tidak bisa NAP Service INIXI-NOC
HPSM
FH Backoffice
400072
IP/MPLS
400052
Proper Proper
Non Problem Handling
Traffic Load Sharelink BuahbaNon Service
Non Service
TO
Email
West & Central4000155
Java Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400037
IP/MPLS
400028
Proper Proper
Non Problem Handling
PTR Record Registration
add PTR NAP Service DNSI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Non Problem Handling
Service MigrationMigrasi ser NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400094 Proper Proper
Problem HandlingService Problem Link down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Improper
Non Problem Handling
PTR Record Registration
add PTR NAP Service DNS I-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
40007
IP/MPLS
400062Proper Proper
Problem HandlingService Problem Link down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem optimasi keNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Non Problem Handling Others disable lin Non Service
Non Service
I-NOC
Email
FH Backoffice IP/MPLS
4000157 Proper Proper
Non Problem Handling
Provide Information
pengecekanNon Service Non ServiceEmail Others 4000119 Proper Proper
Non Problem Handling Others allow IP pr Non Service
Non ServiceEmailTO Sumatera 400096 Proper Proper
Non Problem Handling
SDP Creation SDP dan VSNon Service Non Service
Configuration
Email Management
400073 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Non Problem Handling
Cacti Update add interfa Non ServiceNon ServiceEmail
TO Kalisumapa400065 Proper Proper
Problem HandlingService Problem reset vlan VPN Service
L2 Multipoint
EmailTO Sumatera
400015 400095
Proper Proper
Problem HandlingService Problem reset bgp i NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper
Problem HandlingService Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice
400095
IP/MPLS
400019
Proper Proper
Problem HandlingService Problem ping vpn-inVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice
4000166
IP/MPLS
400027
Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem tidak bisa NAP Service IDIA Email GSA 40004 400064Proper Proper
Problem HandlingService Problem vsi down VPN Service
L2 Multipoint
Configuration
Email Management
400073 Proper Proper
Problem Handling Others Link down Non Service
Non Service
I-NOC
Email
FH Backoffice IP/MPLS
400051 Proper Proper
Non Problem Handling
Create/Modify Mac Filter
MAC ADDRVPN ServiceL2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem HandlingService Problem INTERMITT NAP Service IDIAI-NOC
HPSM
FH Backoffice
400095
IP/MPLS
400019
Proper Proper
Problem HandlingService Problem INTERMITT NAP Service INIXI-NOC
HPSM
FH Backoffice
400095
IP/MPLS
400019
Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper
Problem
Backbone
Handling
Degradation (Domestic Link)uNon Service
degraded Non Service
I-NOC
Email
FH Backoffice IP/MPLS
400020 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem VSI Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400073 Proper Proper
Problem
Backbone
Handling
Degradation (Domestic Link) Non Service
TSM-BJW-EN Non Service
I-NOC
Email
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem ping sdp rt VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling Others tidak bisa Non ServiceNon Service
Configuration
Email Management
400026 Proper Proper
Problem HandlingService Problem optimasi li NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic
pindahLink)
pat NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem
International
Handling Routing Optimization
bestroue toNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Received Date Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
toEscalation
Escalate
L2 SGPL2toSGP
L2BIMBO
PIC
SGPL1 Status Note
untuk service 1646 & 1647 tidak ada SDP binding yang
9/23/2019 7:51 9/23/2019 9:00 1:09 69 No No Galih ClosedUpgrade ke QOS Level 5 at PTK-SRY-EN1-950C-GigabitE
9/23/2019 8:47 9/23/2019 9:49 1:02 62 No No Galih Closedping ke arah tujuan 209.222.147.4
9/23/2019 9:36 9/23/2019 9:52 0:16 16 No No Dinda ClosedCreate jalur lsp disisi BPP-PNJ dan
9/23/2019 10:17 9/23/2019 10:32 0:15 15 No No Galih P2C optimasi jalur nya di sisi AIR-CN1
9/23/2019 10:21 9/23/2019 10:57 0:36 36 No Yes Dinda Closedimpact dari NIW Migrasi L3 di MT
9/23/2019 10:56 9/23/2019 11:18 0:22 22 No No Galih Closedcreate SDP sesuai request
9/23/2019 10:52 9/23/2019 10:59 0:07 7 No No Dinda Closedpindah LSP path to_SMD-BKR-PE1_
9/23/2019 10:32 9/23/2019 10:46 0:14 14 No No Galih Closedrubah jalur menjadi lsp disisi ELK
9/23/2019 11:03 9/23/2019 13:18 2:15 135 No No Dinda ClosedCreate lsp disisi BPP-HND dan vsi
9/23/2019 11:06 9/23/2019 12:26 1:20 80 No No Galih P2C memindahkan service dan manage
9/23/2019 11:28 9/23/2019 13:30 2:02 122 No No Galih Closedlink di bawah tidak dapat di opti
9/23/2019 11:25 9/23/2019 12:50 1:25 85 No No Dinda Closedoptimasi via LSP melewati segme
26 sept 2019 :
9/23/2019 12:12 9/23/2019 14:57 2:45 165 No Yes Dinda Closed- allow acl untuk snmp ip APE1-5 dan Server Solarwind
Saat ini sudah kami rubah nilai metric disisi TNG-EN1 k
9/23/2019 11:38 9/23/2019 15:38 4:00 240 No No Galih Closed
9/23/2019 12:31 9/23/2019 14:12 1:41 101 No No Dinda ClosedSaat ini kami cek sudah terpantau
9/23/2019 12:46 9/23/2019 14:20 1:34 94 No No Galih Closedoptimasi saat ini via LDP.
9/23/2019 16:58 9/23/2019 18:24 1:26 86 No No Dinda ClosedSaat ini link terpantau normal, mo
9/23/2019 13:51 9/23/2019 15:04 1:13 73 No No Galih ClosedCreate jalur lsp baru disisi KYN-CO
9/23/2019 14:06 9/23/2019 15:08 1:02 62 No No Galih Closedoptimasi via KPI-P <> ANC-P <> SGI
Dari sisi Config kami cek tidak terdapat anomaly, masih
9/23/2019 14:41 9/23/2019 17:04 2:23 143 No No Dinda ClosedMohon info sejak kapan pelanggan mengalami keluhan
9/23/2019 14:47 9/23/2019 16:27 1:40 100 No No Galih ClosedUntuk service dari GSB-CN1 <> KP
Sudah kami tambahakan mac-address pelanggan baru.
9/23/2019 15:06 9/23/2019 16:16 1:10 70 No No Dinda ClosedSaat ini BGP peer pelanggan terpantau established. [2]
9/23/2019 15:18 9/23/2019 16:19 1:01 61 No No Galih ClosedCreate lsp di sisi BCP-CN2 dan pin
9/23/2019 15:28 9/23/2019 17:42 2:14 134 No No Galih Closed tidak dapat di optimasi, dikarenaka
9/23/2019 15:30 9/23/2019 16:44 1:14 74 No No Dinda Closed optimasi via direct KPI-P <> SGI-P
9/23/2019 15:49 9/23/2019 17:16 1:27 87 No No Galih ClosedJalur
Untuktersebut sudah
service dari merupakan
GSB-CN1 <> KPbest path PBR-AIR-CN
Namun jika dilewatkan PBR-KDS, terdapat congest unt
9/23/2019 16:02 9/23/2019 17:54 1:52 112 No No Dinda ClosedSelanjutnya Jika dilewatkan RMB-EN1 maka hanya dap
9/23/2019 16:02 9/23/2019 18:16 2:14 134 No No Galih ClosedSaat ini link terpantau normal, mo
9/23/2019 16:58 9/23/2019 18:23 1:25 85 No No Dinda ClosedBerdasarkan hasil pengecekan
Saat ini link terpantau normal, kami,
mo Untuk beberapa I
untuk service L2 hasil ping dan jalurnya terpantau norm
9/23/2019 17:07 9/23/2019 19:00 1:53 113 No No Galih ClosedMohon pengecekan disisi aksesnya. [2]
9/23/2019 17:21 9/23/2019 19:36 2:15 135 No No Dinda ClosedKami cek status interface maupun V
9/23/2019 17:13 9/23/2019 18:27 1:14 74 No No Galih ClosedOptimasi LSP ke to_KPI-CN4_SDP1
Dari hasil pengecekkan kami disisi layer 2 baik INIX & IN
9/23/2019 17:25 9/23/2019 19:42 2:17 137 No No Fajri P2C Mohon pengecekkan disisi local link pelanggan.
9/23/2019 17:32 9/23/2019 19:24 1:52 112 No No Riya ClosedUntuk link tersebut tidak dapat ka
9/23/2019 19:47 9/23/2019 19:52 0:05 5 No No Fajri ClosedReset BGP peer 114.4.120.162 di s
9/23/2019 20:30 9/23/2019 20:50 0:20 20 No No Fajri Closedcreate lsp
9/23/2019 17:30 9/23/2019 20:56 3:26 206 No No Riya Closedreroute lsp ke ldp
9/24/2019 4:13 9/24/2019 4:16 0:03 3 No Yes Fajri Closedeskalasi ke bu Tities dan pak Alac
9/24/2019 8:42 9/24/2019 8:59 0:17 17 No No Jauhar Closedreroute prefix 36.68.120.0/21 via
9/24/2019 8:53 9/24/2019 9:53 1:00 60 No No Jauhar Closedcek dari sisi transport tidak di te
9/24/2019 9:26 9/24/2019 10:40 1:14 74 No No Galih Closedreroute prefix 103.247.218.0/24
9/24/2019 12:18 9/24/2019 13:11 0:53 53 No No Jauhar Closedoptimasi tidak melalui jalur cong
9/24/2019 12:57 9/24/2019 13:39 0:42 42 No No Galih Closedaktivasi link int g4/0/0 at MDO
9/24/2019 13:37 9/24/2019 14:05 0:28 28 No No Jauhar Closedreset inix ipv6 dgn lepas pasang m
9/24/2019 14:47 9/24/2019 15:03 0:16 16 No No Jauhar Closedreset bgp inix 124.195.39.160
9/24/2019 15:04 9/24/2019 15:28 0:24 24 No Yes Galih Closedescalate Bu Tities untuk delete pt
9/24/2019 15:02 9/24/2019 15:50 0:48 48 No No Jauhar Closedcreate new path lsp "to_SMD-BK
9/24/2019 15:41 9/24/2019 16:03 0:22 22 No No Galih Closedcreate new path lsp "to_SMD-PE1"
9/24/2019 16:20 9/24/2019 16:43 0:23 23 No No Jauhar Closedcreate new path lsp Tunnel 0/0/
9/24/2019 16:50 9/24/2019 17:15 0:25 25 No No Galih Closedcreate new path lsp Tunnel 0/0/
9/24/2019 17:24 9/24/2019 17:59 0:35 35 No No Galih Closedoptimasi dgn change from lsp to l
9/24/2019 17:27 9/24/2019 18:20 0:53 53 No No Galih ClosedSaat ini link sudah terpantau nor
9/24/2019 17:43 9/24/2019 19:46 2:03 123 No No Riya Closedoptimasi dengan membuat lsp bar
9/24/2019 17:51 9/24/2019 20:20 2:29 149 No No Dinda Closedbuatkan path baru disisi ELK1 men
9/24/2019 19:01 9/24/2019 19:07 0:06 6 No No Jauhar Closedtraffik
changeyang
frommelewati
lsp to ldpkurungan nyawa hanya traffik tra
sdp sdp:96
Kemungkinan service yang intermitten di sebabkan ser
9/24/2019 19:01 9/24/2019 20:34 1:33 93 No No Riya Closed
9/24/2019 19:44 9/24/2019 21:13 1:29 89 No No Dinda Closedservice id 6172 hanya terdapat di
9/24/2019 19:44 9/24/2019 20:52 1:07 67 No No Riya Closedlink intermitten tidak dapat kami
9/24/2019 20:39 9/24/2019 21:26 0:47 47 No No Riya Closedoptimasi dengan membuat jalur lsp
9/24/2019 21:55 9/24/2019 22:21 0:26 26 No No Riya Closedoptimasi dengan membuat jalur lsp
9/24/2019 22:04 9/24/2019 22:30 0:26 26 No No Riya ClosedPindah path ke to_LPG-TBW-EN1_v
9/24/2019 22:29 9/24/2019 22:49 0:20 20 No No Riya Closedoptimasi dengan membuat jalur lsp di disi TGL-PKN-PE
Mencoba set metric disisi MTH-CN1 before 108, after 6
9/24/2019 22:59 9/25/2019 0:40 1:41 101 No No Dinda ClosedNamun saat ini setelah dimonitor kembali traffic terpa
9/24/2019 23:25 9/24/2019 23:41 0:16 16 No No Riya Closedoptimasi via ldp, saat ini service u
9/24/2019 23:46 9/24/2019 23:52 0:06 6 No No Riya Closedchange jalur lsp to_PBR_PMD_New di
9/25/2019 1:08 9/25/2019 1:15 0:07 7 No No Dinda Closedoptimasi jalurnya dan sdp (LSP t
9/25/2019 7:35 9/25/2019 7:41 0:06 6 No No Jauhar Closedpasang copot restrict-protected-s
9/25/2019 9:34 9/25/2019 9:54 0:20 20 No No Dahlia Closedrequest optimasi prefix 124.195.2
9/25/2019 9:48 9/25/2019 10:21 0:33 33 No No Jauhar Closedmemindahkan service besar yg melewati link
9/25/2019 9:38 9/25/2019 10:43 1:05 65 No No Dahlia Closedreset sdp-using 5004 at KYN-CN1 & 3304 at KYN-CN2 y
9/25/2019 10:34 9/25/2019 11:20 0:46 46 No No Dahlia Closedcreate cacti int g0/2/0 at LPG-NTR-EN1
9/25/2019 11:07 9/25/2019 12:47 1:40 100 No No Dahlia Closedoptimasi dengan reroute via IIX ,n
9/25/2019 11:16 9/25/2019 13:03 1:47 107 No No Jauhar Closedreset sap GigabitEthernet4/0/11.1
9/25/2019 11:50 9/25/2019 12:19 0:29 29 No No Jauhar Closedchange path lsp to_JBI-MBO at JK
9/25/2019 12:36 9/25/2019 12:53 0:17 17 No No Dahlia Closedreset sdp 5048:586033507 at KDI-KDI-PE2-SR7
9/25/2019 13:41 9/25/2019 14:45 1:04 64 No No Jauhar Closedchange path lsp "to_BJM-BNL-EN1
9/25/2019 13:42 9/25/2019 14:21 0:39 39 No No Jauhar Closedchange path vsi DIA_MTX0918010
9/25/2019 13:42 9/25/2019 15:23 1:41 101 No Yes Dahlia Closedpengecekan pada L2 tidak ada filte
9/25/2019 13:46 9/25/2019 14:03 0:17 17 No No Jauhar Closedubah path lsp "L_to_PBR_PMD_EN
9/25/2019 14:48 9/25/2019 15:43 0:55 55 No No Dahlia Closedcreate vlan ae0.185 di sby-kyn-g
9/25/2019 15:44 9/25/2019 17:03 1:19 79 No No Dahlia Closedbuatkan LSP "to_DPS-NGR-CORE" di
9/25/2019 15:57 9/25/2019 16:18 0:21 21 No No Jauhar Closedxcheck sisi configurasi metro tidak
9/25/2019 16:49 9/25/2019 17:49 1:00 60 No No Jauhar Closedcek ping pada inix tidak ada rto ,
9/25/2019 16:58 9/25/2019 18:19 1:21 81 No No Dahlia Closedbuatkan LSP di sisi KPI-CORE "to_
9/25/2019 17:07 9/25/2019 17:28 0:21 21 No No Jauhar Closedcek ldp filter
9/25/2019 17:08 9/25/2019 17:38 0:30 30 No No Dahlia Closedbuatkan LSP disisi JKT-PGD-CN1 & cek ldp filter
reset sdp 8341:285014013 at pgd-cn1 & 4081:2850140
9/25/2019 17:46 9/25/2019 17:57 0:11 11 No No Jauhar Closedreset SDP ke arah 124.195.81.5 disisi KBS-CN1 dan KBS
ping antar service L2 disisi Indosat terpantau Ok. [1]
Ping darimpls
change KPI-CN4 >< SPP-EN1
l2vc 5156009 dariOk.
lsp[2]
tunnel to ldp at PTK
9/25/2019 18:51 9/25/2019 19:01 0:10 10 No Ping dari JBI-CN1 >< SPP-EN1 Ok.
No Jauhar Closedmerubah SDP 900 disisi KPI-CN4 dari [3] LSP (terpantau do
Mohon lakukan pengecekan di local linknya.
9/25/2019 19:59 9/25/2019 21:24 1:25 85 No No Dinda Closed
9/25/2019 19:47 9/25/2019 21:24 1:37 97 No No Dinda Closedsudah kami optimasi service beri
9/25/2019 19:52 9/25/2019 20:38 0:46 46 No No Dinda Closedoptimasi dengan mengubah path a
9/25/2019 20:00 9/25/2019 20:50 0:50 50 No No MaulanClosedreset sdp yang terindikasi looping (GBL-PE2). Untuk GB
9/25/2019 23:03 9/25/2019 23:54 0:51 51 No No Dinda Closedpada jalur sdp aman, namun terdap
9/25/2019 23:17 9/25/2019 23:40 0:23 23 No No Dinda Closedlink KPI-AN2 tersebut belum dapat
9/26/2019 0:28 9/26/2019 0:28 0:00 0 No No Dinda Closedreset BGP pelanggan H3I (124.195.
9/26/2019 6:34 9/26/2019 7:03 0:29 29 No No Dinda ClosedAdd member trunk at KND-KLK-CN1-X3 (interface Giga
9/26/2019 9:04 9/26/2019 9:21 0:17 17 No No dahlia Closedreroute pefix 110.137.20.0/22 d
9/26/2019 8:49 9/26/2019 10:02 1:13 73 No No bagas Closedmengubah path LSP SPT >< KPI-AN
9/26/2019 10:27 9/26/2019 10:33 0:06 6 No No Dahlia Closedtuning metrik segment JBI-P >< SSD
9/26/2019 15:09 9/26/2019 15:12 0:03 3 No No bagas Closedreset sdp 2054:212212108
9/26/2019 9:51 9/26/2019 10:28 0:37 37 No No Dahlia Closedcreate LSP menghidari segment con
9/26/2019 15:22 9/26/2019 16:48 1:26 86 No No bagas Closedmembuat LSP ke BLI-KRM.
9/26/2019 15:46 9/26/2019 17:09 1:23 83 No No Dahlia Closedchange path to_BCP-AN1-via-BCP
9/26/2019 15:42 9/26/2019 16:07 0:25 25 No No Dahlia Closedreset BGP no improve untuk L2 no
9/26/2019 17:08 9/26/2019 17:50 0:42 42 No Yes Dahlia Closedrequest agar BGP inix di hidupkan
9/26/2019 18:23 9/26/2019 19:00 0:37 37 No No Dahlia Closedreq mac add pelanggan untuk creat
9/26/2019 21:34 9/26/2019 22:49 1:15 75 No No Jauhar Closedcreate new path tunnel 0/0/2 a
9/26/2019 20:06 9/26/2019 21:51 1:45 105 No No Jauhar Closedtuning metric dari 30 ke 35 dari BJM-P to BPP-MTH-CN
9/27/2019 0:31 9/27/2019 2:53 2:22 142 No No Jauhar Closedadd new entry protocol direct to p
9/27/2019 5:41 9/27/2019 8:03 2:22 142 No No Dhio ClosedKami cek untuk L2 di metro norma
9/27/2019 8:45 9/27/2019 9:30 0:45 45 No No bagas Closedtuning metric dari default to 11 pada interface to
9/27/2019 10:05 9/27/2019 10:27 0:22 22 No No bagas Closedimpact link BLI >< Lombiok 3x1 G D
9/27/2019 8:16 9/27/2019 10:48 2:32 152 No No bagas P2C optimasi dengan LSP masih terpant
9/27/2019 10:58 9/27/2019 11:15 0:17 17 No Yes bagas Closedadd PTR untuk IP 114.6.246.226 domain server
9/27/2019 10:27 9/27/2019 11:42 1:15 75 No No bagas Closedlink MKS >< PAL Down, tersisa via
9/27/2019 10:15 9/27/2019 11:46 1:31 91 No No bagas Closedlink MKS >< PAL Down, tersisa via
9/27/2019 10:54 9/27/2019 11:48 0:54 54 No No bagas Closedlink MKS >< PAL Down, tersisa via
9/27/2019 10:34 9/27/2019 11:53 1:19 79 No No bagas Closedmigrasi service from SBY-BDL-AN2
9/27/2019 11:27 9/27/2019 13:40 2:13 133 No No bagas Closedservice di metro normal, Ping ke
9/27/2019 11:13 9/27/2019 12:40 1:27 87 No Yes bagas Closedrequest IP dan domainya yg akan d
9/27/2019 10:58 9/27/2019 14:08 3:10 190 No No bagas Closedoptimasi menghidari segment inte
9/27/2019 14:47 9/27/2019 15:38 0:51 51 No No bagas Closedservice di metro normal, Ping ke
9/27/2019 15:50 9/27/2019 17:20 1:30 90 No No bagas Closedreroute prefix 194.170.128.0/18
9/27/2019 15:16 9/27/2019 16:13 0:57 57 No No bagas Closeddisable link BJM (1/1/8 ) - PLK-SPT (0/8/0)
9/27/2019 16:08 9/27/2019 16:24 0:16 16 No No bagas Closedpengecekan dan reset interface at dmc-lan5-4506
9/27/2019 10:15 9/27/2019 14:32 4:17 257 No No bagas Closedadd ip ip-prefix remote-to-EN/AN/AG at MDN-BCP-CN1
9/27/2019 17:13 9/27/2019 17:30 0:17 17 No No bagas Closedadd adv-mtu dan menggati peer menjadi upe
9/27/2019 20:55 9/27/2019 21:45 0:50 50 No No Jauhar Closedmac VRRP tidak detect dari sap (00:00:5e:00:01:0a), se
9/27/2019 20:44 9/27/2019 22:32 1:48 108 No No Dahlia Closedadd cacti interface - MDO-HDU-EN1-X2 ETH-TRUNK4
9/27/2019 22:29 9/27/2019 23:25 0:56 56 No No Dahlia Closedreset vlan-vlan tersebut 2730 3030 2330 1630 1830 at
9/27/2019 22:49 9/27/2019 23:16 0:27 27 No No Dahlia Closedreset bgp 114.4.123.174 at sby-ky
9/27/2019 23:10 9/28/2019 0:22 1:12 72 No No Dahlia Closedoptimasi dengan membuat LSP dike
9/27/2019 23:54 9/28/2019 0:46 0:52 52 No No Jauhar Closedsaat ini sudah bisa di ping denga
9/28/2019 6:27 9/28/2019 6:59 0:32 32 No No Jauhar ClosedSudah kami reset namun mac tetap
9/28/2019 8:36 9/28/2019 8:53 0:17 17 No No Riya ClosedIP 180.247.43.28 sudah kami rerot
9/28/2019 11:16 9/28/2019 11:20 0:04 4 No No Riya ClosedSaat ini VSI sudah up, action dari kami merubah MTU d
9/28/2019 13:03 9/28/2019 13:16 0:13 13 No No Riya ClosedSaat ini interface GigabitEthernet3/7 statusnya sudah u
9/28/2019 16:43 9/28/2019 16:55 0:12 12 No No Riya ClosedSudah kami tambahkan mac filter s
9/28/2019 16:50 9/28/2019 17:28 0:38 38 No No Riya ClosedSudah kami optimasi dengan mengub
9/28/2019 17:25 9/28/2019 18:01 0:36 36 No No Riya ClosedSudah kami buatkan lsp baru denga
9/28/2019 18:58 9/28/2019 19:10 0:12 12 No No Riya Closedreset sdp 450 & 433
9/28/2019 20:23 9/28/2019 20:59 0:35 35 No No Dahlia Closedsebelumnya ada aktivitas tunning metric krn congest d
9/28/2019 18:41 9/28/2019 21:34 2:53 173 No No bagas Closedmengatur metrik di GSB interface k
9/28/2019 22:18 9/28/2019 23:21 1:03 63 No No bagas Closedtidak ada alternative link lain k
9/28/2019 23:07 9/28/2019 23:28 0:21 21 No No bagas Closedmerubah MTU dari 1586 ke 1600.
9/28/2019 20:23 9/28/2019 20:59 0:35 35 No No Dahlia Closedtidak dapat dilakukan optimalisasi karena link Cianda >
9/28/2019 23:58 9/29/2019 0:10 0:12 12 No No bagas Closedreset sdp 3304:514023504, 3304:586023704 & 3304:
9/29/2019 10:05 9/29/2019 10:21 0:16 16 No No Riya Closedchange sdp to LSP di kedua sisi
9/29/2019 18:52 9/29/2019 19:09 0:17 17 No No Riya Closeddelete beberapa TS file
9/29/2019 19:15 9/29/2019 19:32 0:17 17 No No Bagas Closedtidak bisa di optimasi karena tidak
9/29/2019 19:36 9/29/2019 19:40 0:04 4 No No Dhio Closedchange path LSP via ancol
9/30/2019 0:44 9/30/2019 1:53 1:09 69 No No Bagas Closedreroute prefix 203.205.150.0/24 da
External Customer
Special Note
PT ASTRA INTERNATIONAL TBK
INDOSAT MEGA MEDIA
PT. DERMAGA PERKASAPRATAMA
LOTTE DATA COMMUNICATION INDONESIA
PT. BANK CENTRAL ASIA
BESTCAMP MULTIMEDIA
PT. LAXO GLOBAL AKSES
PT BARAMULTI SUKSESSARANA
PT. SIERAD PRODUCE TBK
MEDIA AKSES GLOBAL INDONESIA
DWI TUNGGAL ABADI
p ip APE1-5
ubah dan Server
nilai metric Solarwind
add IP ke
disisi TNG-EN1 to(oleh
solarwind,
arahpak alac)
loadbefore
LKS-EN1, case sedang banyak
100, after dan[2]
11000. prioritas WO
load case sedang banyak dan prioritas WO
BANK BTPN
PT SEMEN PADANG
BANK SYARIAH MANDIRI
PT. BANK CENTRAL ASIA, TBK
HUTCHISON 3 INDONESIA
PT ASTRA INTERNATIONAL TBK
HUTCHISON 3 INDONESIA
CROSS NETWORK INDONESIA
SINAR MITRA SEPADAN FINANCE
BERAU COAL
HUTCHISON 3 INDONESIA
MEDIA SARANA AKSES
PERSADA NUSA NABATI INDONESIA
BTPN KK Kotamubago
ngecekan kami,BANKUntuk beberapa
SYARIAH IP 2G, 3G, dan OM terdapat packet loss.
MANDIRI
ping dan jalurnya terpantau normal. [1]
disisi aksesnya. [2]
PT ASTRA INTERNATIONAL
TELEMEDIA NETWORK CAKRAWALA
PT. VARNION TECHNOLOGY SEMESTA
BAKER HUGHES INDONESIA
QUANTUM TERA NETWORK
HUTCHISON 3 INDONESIA
PT NIPPON INDOSARI CORPINDO
REGUS BUSINESS CENTRE INDONESIA
PT. BANK CENTRAL ASIA
TOYOTA TSUSHO TOMEN ELECTRONICS INDONESIA
TELEKOMUNIKASI INDONESIA TBK
TELEKOMUNIKASI INDONESIA TBK
UNIVERSITAS ISLAM INDONESIA
INTI DATA TELEMATIKA
BPR EKA BUMI ARTHA
PT UNION ROUTELINK COMMUNICATION
PT. ASTRA SEDAYA FINANCE SAMARINDA
COMTELINDO
PT TRITUNGGAL SENTRA BUANA
PT SAWIT UNGGUL AGRO NIAGA
MEDIA AKSES GLOBAL INDO
PT ASTRA INTERNATIONAL TBK
CYBERINDO ADITAMA
kurungan nyawa hanya
NDOSAT traffik
MEGA transit karena jika melihat berdasarkan cacti traffik di KGN turun bersamaan dengan link KGNMTP down.
MEDIA
yang intermitten di sebabkan service di KGN-EN1 memutar melewati hop lain yang hop nya lebih jauh.
SINGAPORE TELECOMMUNICATIONS LTD
PT ASTRA INTERNATIONAL
UNIBB
CV IFTITAH KENDARI
GIGA PATRA MULTIMEDIA
mbuat jalur lsp di disi TGL-PKN-PE1 dan PE2
disisi MTH-CN1 before 108, after 65000 namun no improve sehingga di rollback.
h dimonitor kembali traffic terpantau turun.
PT.SATNETCOM BALIKPAPAN
DUMAI MANDIRI NET
PT. AICE ICE CREAM JATIM
HUTCHISON 3 INDONESIA
COSMO TECHNOLOGY
e besar yg melewati link
at KYN-CN1 & 3304 at KYN-CN2 yang mempunyai flag terindikas Looping
0 at LPG-NTR-EN1
DINAS PENDIDIKAN DAERAH
RACKH LINTAS ASIA
PARSAORAN GLOBAL DATA TRANS
33507 at KDI-KDI-PE2-SR7
PRIMACOM INTERBUANA
RUTIN PENGADILAN AGAMA DUMAI
MILLENIUM INTERNETINDO
PT. SUMIDHAZ PERMATA BUNDA
MITRA TELEMEDIA MANUNGGAL
PT ZURICH INSURANCE INDONESIA
CLADTEK BATAM
DWI TUNGGAL ABADI
PT ASTRA INTERNATIONAL
-PGD-CN1 & cek ldp filter
14013 at pgd-cn1 & 4081:285014036 at srp-cn1
4.195.81.5 disisi KBS-CN1 dan KBS-CN2
JAGAT MEDIA TEKNOLOGI
MITRA LINTAS MULTIMEDIA
ARANA TEKNOLOGI INDONESIA
BKV NET TELEMEDIA
ikasi looping (GBL-PE2). Untuk GBL-PE1 tidak ada flag looping.
MONTIGO SEMINYAK
INDOSAT MEGA MEDIA
HUTCHISON 3 INDONESIA
t KND-KLK-CN1-X3 (interface GigabitEthernet1/0/0) & MKS-SID-CN1-X8A (interface GigabitEthernet7/0/10)
REGUS BUSINESS CENTRE INDONESIA
INDOSAT MEGA MEDIA
PT ASTRA INTERNATIONAL
PT. SUMIDHAZ PERMATA BUNDA
GRAND XUMO RAYA
PT. ARSENET GLOBAL SOLUSI
PT TELEKOMUNIKASI INDONESIA
MITRA LINTAS MULTIMEDIA
PT. BANK HSBC INDONESIA
ke 35 dari BJM-P to BPP-MTH-CN2-X8A
BRI Syariah
ECONDELIGHT
default to 11 pada interface to_BDG-BBT2-CN1-SR12_link2
PT NEWMONT NUSA TENGGARA
INDOSAT MEbreach karena banyak WO masuk impact link MKS-PAL Down
.6.246.226 domain serverdi kerjakan oleh pak alac
DINAS KOMUNIKASI DAN INFORMATIKA KOTA PALU
PT WIFIKU INDONESIA
INDOSAT MEGA MEDIA
UNIVERSITAS NAHDATUL ULAMA SURABAYA
BTPN req dari FH BBIP tanpa WO dan WO di kembalikan ke GSA karena suspect problem IDU.
KAHATEX
PT APLIKANUbreach karena banyak WO masuk impact link MKS-PAL Down dan kepotong jumatan
AGROWIRATAMA
BANK BRI SYARIAH
/8 ) - PLK-SPT (0/8/0)
t interface at dmc-lan5-4506
te-to-EN/AN/AG at MDN-BCP-CN1
breach karena
& JBI-SSD-CN1
banyak WO masuk impact link MKS-PAL Down dan kepotong jumatan
nggati peer menjadi upe
ct dari sap (00:00:5e:00:01:0a), sehingga menyebabkan loop & tershutdown sdp (loop protection), SDP sudah UP namun BTS under port sap 5/2/7 dow
MDO-HDU-EN1-X2 ETH-TRUNK4
but 2730 3030 2330 1630 1830 at PAD-LBG-CN1-X8
KHAZANAH MEDIA NETWORK NUSANTARA
MITRA LINTAS MULTIMEDIA
PT SUMBER ALFARIA TRIJAYA
PT BANK DBS INDONESIA
SATRIA WICAKSANA SEJATI
action dari kami merubah MTU dari 2000 menjadi 1600
abitEthernet3/7 statusnya sudah up, action dari kami mengubah speed dari 100Mb/smenjadi 1000Mb/s
MITRA LINTAS MULTIMEDIA
SATNETCOM BALIKPAPAN
MITRA LINTAS MULTIMEDIA
vitas tunning metric krn congest di BJB-EN1 interface to_BJM-PLP from 100 to 280 . Rollback dengan set metrik menjadi 200
MEDIA SARAlink GSB >< LBK 3x1G sempat Down sehinga metrik di set ulang dan naik turun trafik di huawei lama sehinga breach
DUAK SATU DUA TIGA
PT MITRA TELEMEDIA MANUNGGAL
optimalisasi karena link Cianda >< Banjarwangi dan Tawang >< Karangnunggal Down serta Link alternative saat ini hanya ada via Cikunir >< Banjarwang
23504, 3304:586023704 & 3304:512023804 ay KYN-CN2 karena looping
SKYLINE SEMESTA LAMPUNG
Pengadilan Agama Dumai
HUTCHISON 3 INDONESIA
INDOSAT SINGAPORE PTE LTD
dengan link KGNMTP down.
ah UP namun BTS under port sap 5/2/7 down impact loop protection action menambahkan mac protect
etrik menjadi 200
afik di huawei lama sehinga breach
saat ini hanya ada via Cikunir >< Banjarwangi dan Cikunir >< Karangnunggal dimana kedua link tsb ospf unstable dan ping P2P intermitten
ng P2P intermitten
Date Week WO /Ticket I OTRS ID Subject Request Type
Monday, 16 Septem 38 WO141087 #2019091640000077 RE: [WO141087] [S3] [INTERNAL] [INTERMITProblem Handling
Monday, 16 Septem 38 WO141274 #2019091640000086 RE: [P-ESCALATION][PL2][INTERNAL][ADVERNon Problem Handling
Monday, 16 Septem 38 WO141277 #2019091640000095 RE: [P-ESCALATION][PL2][INTERNAL][INT Non Problem Handling
Monday, 16 Septem 38 #2019091640000102 RE: Mohon support pengecekan dan Trouble Problem Handling
Monday, 16 Septem 38 #2019091640000111 RE: Cek LSP KMD dari/ke CN1/CN2 KYN Problem Handling
Monday, 16 Septem 38 WO141092 #2019091640000121 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2- Problem Handling
Monday, 16 Septem 38 WO141094 #2019091640000139 RE: [E][INTERNAL][INTERMITTEN][SR#2-29 Non Problem Handling
Monday, 16 Septem 38 WO141131 #2019091640000148 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2 Problem Handling
Monday, 16 Septem 38 #2019091640000157 RE: Re-engineer traffic LPG-NTR-EN1 Problem Handling
Monday, 16 Septem 38 WO141324 #2019091640000166 RE: [ES] [INTERNAL] [HIGH EROR] [SR# 2- Problem Handling
Monday, 16 Septem 38 WO141122 #2019091640000175 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-2 Problem Handling
Monday, 16 Septem 38 WO141132 #2019091640000184 RE: [S1] [Internal] [Down] [SR#2-29877 Non Problem Handling
Monday, 16 Septem 38 WO141136 #2019091640000193 RE: [EP] [INTERNAL] [DOWN] [SR#2-3000234 Problem Handling
Monday, 16 Septem 38 WO141134 #2019091640000201 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2- Problem Handling
Monday, 16 Septem 38 #2019091640000219 RE: aktivasi link backup ME Huidu Ompu Non
>< Problem Handling
Monday, 16 Septem 38 WO141141 #2019091640000228 RE: [WO141141] [S3] [INTERNAL] [REQUEST Problem Handling
Non
Monday, 16 Septem 38 WO141139 #2019091640000237 RE: [WO141139] [S3] [INTERNAL] [INTERM Problem Handling
Monday, 16 Septem 38 WO141334 #2019091640000246 RE: [S2] [INTERNAL] [DOWN] SR#2-299908 Non Problem Handling
Monday, 16 Septem 38 WO141333 #2019091640000255 RE: [ES] [INTERNAL] [DOWN] [SR# 2-2999Non Problem Handling
Monday, 16 Septem 38 WO141142 #2019091640000264 RE: [PR2] [Internal] [RFO] SR#2-29991659 Problem Handling
Monday, 16 Septem 38 WO141145 #2019091640000273 Non Problem Handling
RE: [ES] [INTERNAL] [INTERMITTEN] [SR#2-2
Monday, 16 Septem 38 WO141336 #2019091640000282 RE: [ES] [INTERNAL] [HIGH EROR] [SR# 2- Problem Handling
Monday, 16 Septem 38 WO141343 #2019091640000291 RE: [S3] [internal] [INTERMITTEN] SR#2-3 Problem Handling
Monday, 16 Septem 38 WO141344 #2019091640000308 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2- Problem Handling
Monday, 16 Septem 38 WO141147 #2019091740000011 [WO141147] [S3] [INTERNAL] [INTERMITTEN Problem Handling
Monday, 16 Septem 38 WO141151 #2019091740000021 [WO141151][S3] [internal] [INTERMITTEN] Problem Handling
Monday, 16 Septem 38 WO141152 #2019091740000039 [S3] [internal] [LATENCY] SR# 2-300185760 Problem Handling
Monday, 16 Septem 38 WO141341 #2019091740000048 [WO141341] [PL2] [INTERNAL] [INTERMITTEProblem Handling
Monday, 16 Septem 38 #2019091740000057 Request Remove Graph Non Problem Handling
Monday, 16 Septem 38 #2019091740000066 Request Add Graph and New Router Non Problem Handling
Monday, 16 Septem 38 WO141153 #2019091740000075 [WO141153] [S3] [internal] [INTERMITTEN Problem Handling
Tuesday, 17 Septem 38 WO141363 #2019091740000084 [WO141363] [PL2] [INTERNAL] [IP ROUTINGProblem Handling
Tuesday, 17 Septem 38 WO141165 #2019091740000093 RE: [S3] [INTERNAL] [REQUEST OPEN MAC]Non Problem Handling
Tuesday, 17 Septem 38 WO141169 #2019091740000101 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2 Problem Handling
Tuesday, 17 Septem 38 WO141376 #2019091740000119 RE: [PR1] [P-ESCALATION] [FLAPPING] [S Problem Handling
Tuesday, 17 Septem 38 WO141179 #2019091740000128 RE: [EP] [INTERNAL] [HIGH ERROR] [SR# 2 Problem Handling
Tuesday, 17 Septem 38 WO141182 #2019091740000137 RE: [S3] [WO141182] [INTERNAL] [High E Problem Handling
Tuesday, 17 Septem 38 WO139306 #2019091740000146 RE: [S3] [WO139306] [INTERNAL] [MONITORNon Problem Handling
Tuesday, 17 Septem 38 WO141400 #2019091740000155 RE: [S3] [INTERNAL] [Website Access Pr Problem Handling
Tuesday, 17 Septem 38 #2019091740000164 RE: Service Down JKT-PDG-CN1 Problem Handling
Tuesday, 17 Septem 38 WO141217 #2019091740000173 RE: [PR3] [UPDATE] [Flapping] SR#2-3004 Problem Handling
Tuesday, 17 Septem 38 WO141208 #2019091840000019 Non Problem Handling
RE: [PR1] [BBIP] [WO141208] SR# 2-300432
Tuesday, 17 Septem 38 WO141221 #2019091840000028 RE: [PL1] [INTERNAL] [DOWN] SR#2-300434Problem Handling
Tuesday, 17 Septem 38 WO141420 #2019091840000037 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling
Tuesday, 17 Septem 38 WO141422 #2019091840000046 RE: [PL2] [INTERNAL] [REQUEST] SR#2-30 Problem Handling
Tuesday, 17 Septem 38 WO141223 #2019091840000055 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling
Tuesday, 17 Septem 38 #2019091840000082 Balancing traffic MLG-PE1 <> SBY-P1 dan MProblem Handling
Tuesday, 17 Septem 38 #2019091840000064 VLAN 3232 & 3230 under ME BLI-GYR & BLI-Problem Handling
Wednesday, 18 Sep 38 #2019091840000073 pengecekan VLAN 2168 PING RTO Problem Handling
Wednesday, 18 Sep 38 #2019091840000091 Add Graph Cacti Non Problem Handling
Wednesday, 18 Sep 38 TT29658272 #2019091840000108 [Eskalasi Alarm] LPG-PE1-SR7 SpokeSdpBi Problem Handling
Wednesday, 18 Sep 38 WO141445 #2019091840000117 RE: [S1] [INTERNAL] [DOWN] SR#2-300439 Problem Handling
Wednesday, 18 Sep 38 WO141627 #2019091840000126 RE: [S2] [WO141627] [INTERNAL] [DOWN] SProblem Handling
Wednesday, 18 Sep 38 #2019091840000135 Non Problem Handling
add graph cacti untuk interface Eth-Trunk11
Wednesday, 18 Sep 38 #2019091840000144 Non Problem Handling
trafik link backup radio Kotamubagu - Tarer
Wednesday, 18 Sep 38 #2019091840000153 RE: LTE Down Under BIT ( WO139941) --> rProblem Handling
Wednesday, 18 Sep 38 WO141455 #2019091840000162 [WO141455] [S3] [INTERNAL] [ERROR] SR# Problem Handling
Wednesday, 18 Sep 38 WO141456 #2019091840000171 [WO141456] [S3] [INTERNAL] [INTERMITTE Problem Handling
Wednesday, 18 Sep 38 WO141473 #2019091840000181 [EP] [INTERNAL] [SR#2-300446650088] [PNon Problem Handling
Wednesday, 18 Sep 38 WO141468 #2019091840000199 [PL1] [INTERNAL] [DOWN] [WO141468] SR# Problem Handling
Wednesday, 18 Sep 38 WO141475 #2019091840000206 [ES] [INTERNAL] [DOWN] SR# 2-30006296 Problem Handling
Wednesday, 18 Sep 38 WO141476 #2019091840000215 [S3] [internal] [Website Access Problem] Problem Handling
Wednesday, 18 Sep 38 WO141650 #2019091840000224 [EP] [INTERNAL] [SR#2-300449256779] [PT Problem Handling
Wednesday, 18 Sep 38 WO141486 #2019091840000233 [PL2] [INTERNAL] [Intermitten] SR#2-3004 Problem Handling
Wednesday, 18 Sep 38 WO141493 #2019091840000242 [S2] [INTERNAL] [DOWN] SR# 2-300455067Problem Handling
Wednesday, 18 Sep 38 #2019091840000251 Info Problem transmisi Serpong Problem Handling
Wednesday, 18 Sep 38 WO141641 #2019091840000261 Problem Handling
[WO141641] [PL2] [INTERNAL] [INTERMITTEN
Wednesday, 18 Sep 38 #2019091840000279 SDP down under sampang Problem Handling
Wednesday, 18 Sep 38 #2019091840000288 Reset Port to NWIE B BJKN27 Problem Handling
Wednesday, 18 Sep 38 WO141491 #2019091840000297 [EP] [OPEN] [UP/DOWN] [SR#2-30045525800 Problem Handling
Wednesday, 18 Sep 38 #2019091840000304 Non Problem Handling
Load share Trafic mks-sid-cn1 >< knd-klk-c
Wednesday, 18 Sep 38 WO141692 #2019091840000313 RE: [S3] [INTERNAL] [Reduced Bandwidth] Problem Handling
Wednesday, 18 Sep 38 WO141691 #2019091840000322 RE: [S3] [internal] [ERROR] SR#2-3004546 Problem Handling
Wednesday, 18 Sep 38 WO141700 #2019091940000026 RE: [S-ESCALATION][S3][INTERNAL][LATEN Problem Handling
Thursday, 19 Septe 38 WO141506 #2019091940000017 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2- Problem Handling
Thursday, 19 Septe 38 WO141664 #2019091940000035 RE: [WO141664] [S3] [internal] [INTERM Problem Handling
Thursday, 19 Septe 38 WO141710 #2019091940000044 Non Problem Handling
RE: [S2] [internal] [DOWN] [SR#2-3004586
Thursday, 19 Septe 38 WO141714 #2019091940000053 RE: [S3] [WO139306] [INTERNAL] [MONITOProblem Handling
Thursday, 19 Septe 38 #2019091940000062 RE: Problem 2G VLAN 103 & 203 Under P Problem Handling
Thursday, 19 Septe 38 #2019091940000071 RE: Low NA Site IBS_L_RS_PERMATA_CBR Problem Handling
Thursday, 19 Septe 38 WO141750 #2019091940000081 RE: [S3] [INTERNAL] [WEBSITE ACCESS PR Problem Handling
Thursday, 19 Septe 38 WO141756 #2019091940000099 RE: [S1] [INTERNAL] [DOWN] SR#2-30047 Problem Handling
Thursday, 19 Septe 38 WO141532 #2019091940000106 [EP] [INTERNAL] [SR#2-300474237528 & 2-3Problem Handling
Thursday, 19 Septe 38 WO141718 #2019091940000115 RE: [S3] [WO141718 ] [INTERNAL] [INTER Problem Handling
Thursday, 19 Septe 38 WO141765 #2019091940000124 RE: [ES] [INTERNAL] [INTERMITTEN] [SR# 2 Problem Handling
Thursday, 19 Septe 38 WO141781 #2019091940000133 RE: [S3] [INTERNAL] [REDUCED BANDWIDT Problem Handling
Thursday, 19 Septe 38 WO141782 #2019091940000142 RE: [ES][INTERNAL][INTERMITTEN][SR#2-30Problem Handling
Thursday, 19 Septe 38 WO141784 #2019091940000151 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2 Problem Handling
Thursday, 19 Septe 38 WO141786 #2019091940000161 RE: [EP] [INTERNAL] [HIGH ERROR] [SR# 2 Problem Handling
Thursday, 19 Septe 38 WO141794 #2019091940000179 RE: [P-ESCALATON][PL2][INTERNAL][Inter Problem Handling
Thursday, 19 Septe 38 WO141805 #2019092040000014 RE: [S-ESCALATION][S3][INTERNAL][INTE Problem Handling
Thursday, 19 Septe 38 WO141561 #2019092040000023 RE: [S2] [INTERNAL] [DOWN] SR# 2-300 Problem Handling
Thursday, 19 Septe 38 WO141806 #2019092040000032 RE: [S1] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Thursday, 19 Septe 38 WO141562 #2019092040000041 RE: [PL1] [INTERNAL] [DOWN] SR#2-30049 Problem Handling
Thursday, 19 Septe 38 WO141807 #2019092040000051 RE: [S2] [INTERNAL] [DOWN] SR# 2-300490Problem Handling
Thursday, 19 Septe 38 WO141808 #2019092040000069 RE: [S1] [INTERNAL] [DOWN] SR# 2-3004903Problem Handling
Thursday, 19 Septe 38 WO141810 #2019092040000078 RE: [S1] [INTERNAL] [DOWN] SR#2-30049 Problem Handling
Thursday, 19 Septe 38 WO141812 #2019092040000087 RE: [S2] [INTERNAL] [DOWN] SR#2-3004 Problem Handling
Thursday, 19 Septe 38 WO141813 #2019092040000096 RE: [S2] [INTERNAL] [DOWN] SR#2-30049 Problem Handling
Thursday, 19 Septe 38 WO141814 #2019092040000103 RE: [S2] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Thursday, 19 Septe 38 WO141563 #2019092040000112 RE: [S2] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Thursday, 19 Septe 38 #2019092040000121 RE: Pengecekan VLAN 1643 ME PDS-EN1 Problem Handling
Thursday, 19 Septe 38 WO141817 #2019092040000131 RE: [S1] [INTERNAL] [DOWN] SR# 2-300 Problem Handling
Thursday, 19 Septe 38 WO141574 #2019092040000149 RE: [S2] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Thursday, 19 Septe 38 WO141575 #2019092040000158 RE: [S2] [INTERNAL] [DOWN] SR#2-300491 Problem Handling
Thursday, 19 Septe 38 WO141821 #2019092040000167 RE: [S2] [INTERNAL] [DOWN] SR# 2-3004908Problem Handling
Friday, 20 Septembe 38 WO141565 #2019092040000176 Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-30049089
Friday, 20 Septembe 38 WO141576 #2019092040000185 RE: [S1] [INTERNAL] [DOWN] SR# 2-300492Problem Handling
Friday, 20 Septembe 38 WO141577 #2019092040000194 RE: [S2] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Friday, 20 Septembe 38 WO141579 #2019092040000201 RE: [helpdesk-mdn] [S1] [INTERNAL] [DOW Problem Handling
Friday, 20 Septembe 38 WO141828 #2019092040000211 Problem Handling
RE: [PL1] [INTERNAL] [DOWN] SR#2-3004936
Friday, 20 Septembe 38 WO141830 #2019092040000229 RE: [S1] [INTERNAL] [DOWN] SR#2-300492 Problem Handling
Friday, 20 Septembe 38 WO141580 #2019092040000238 RE: [S2] [INTERNAL] [DOWN] SR#2-3004939Problem Handling
Friday, 20 Septembe 38 WO141582 #2019092040000247 RE: [PL1] [INTERNAL] [DOWN] SR#2-300494Problem Handling
Friday, 20 Septembe 38 WO141583 #2019092040000256 RE: [S1] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Friday, 20 Septembe 38 WO141833 #2019092040000265 RE: [S2] [INTERNAL] [DOWN] SR# 2-30049 Problem Handling
Friday, 20 Septembe 38 WO141832 #2019092040000274 RE: [S1] [INTERNAL] [DOWN] SR#2-300493 Problem Handling
Friday, 20 Septembe 38 WO141584 #2019092040000283 RE: [PR2][BBIP] [RFO] SR#2-300490608177 Problem Handling
Friday, 20 Septembe 38 WO141834 #2019092040000292 RE: [S1] [INTERNAL] [DOWN] SR#2-300494 Problem Handling
Friday, 20 Septembe 38 WO141586 #2019092040000309 RE: [S2] [INTERNAL] [DOWN] SR#2-300493 Problem Handling
Friday, 20 Septembe 38 WO141836 #2019092040000318 Problem Handling
[WO141836] RAN Access Problem - VLAN Issue
Friday, 20 Septembe 38 WO141592 #2019092040000327 [WO141592] [S3] [INTERNAL] [LATENCY] SRProblem Handling
Friday, 20 Septembe 38 WO141593 #2019092040000336 [S-ESCALATION][S3][INTERNAL][LATENCY][ Problem Handling
Friday, 20 Septembe 38 WO141839 #2019092040000336 [S3] [WO141839] [INTERNAL] [HIGH LATEN Problem Handling
Friday, 20 Septembe 38 WO141840 #2019092040000345 [PL2] [INTERNAL] [INTERMITTEN] SR#2-300Problem Handling
Friday, 20 Septembe 38 WO141825 #2019092040000354 [WO141825] [S3] [INTERNAL] [LATENCY] S Problem Handling
Friday, 20 Septembe 38 WO141618 #2019092040000363 Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR#2-30043
Friday, 20 Septembe 38 WO141617 #2019092040000372 [EP][INTERNAL][INTERMITTEN] SR#2-30050Problem Handling
Friday, 20 Septembe 38 WO141847 #2019092040000381 [S3] [WO141847] [INTERNAL] [HIGH LATEN Problem Handling
Friday, 20 Septembe 38 WO141849 #2019092040000407 [S3] [INTERNAL] [LATENCY/ERROR] SR#2- Problem Handling
Friday, 20 Septembe 38 WO141851 #2019092040000410 [PL2] [INTERNAL] [ Reduce Bandwidth ] SR Problem Handling
Friday, 20 Septembe 38 WO141852 #2019092040000425 [PL2] [INTERNAL] [REDUCE BANDWIDTH] SR# Problem Handling
Friday, 20 Septembe 38 WO142029 #2019092040000434 [PL2] [WO142029] [INTERNAL] [INTERMIT Problem Handling
Friday, 20 Septembe 38 WO141860 #2019092040000443 [S1] [Internal] [DOWN] [SR#2-300501449 Problem Handling
Friday, 20 Septembe 38 WO141869 #2019092040000452 [S3] [INTERNAL] [INTERMITTEN] SR#2-3005Problem Handling
Friday, 20 Septembe 38 WO141870 #2019092040000461 [S3] [WO141870] [INTERNAL] [LATENCY] S Problem Handling
Friday, 20 Septembe 38 WO141862 #2019092040000471 [S3] [INTERNAL] [INTERMITTEN] SR#2-3005Problem Handling
Friday, 20 Septembe 38 WO141867 #2019092040000489 [S3] [internal] [INTERMITTEN] SR#2-3 Problem Handling
Friday, 20 Septembe 38 WO141866 #2019092040000498 [S3] [INTERNAL] [INTERMITTEN] SR#2-300 Problem Handling
[Eskalasi Alarm] High Utilization Lombok - Bali Eth-Trunk 40
Friday, 20 Septembe 38 #2019092040000391 Problem Handling
Friday, 20 Septembe 38 WO142069 #2019092040000505 [S3] [INTERNAL] [INTERMITTEN] SR# 2-300 Problem Handling
Friday, 20 Septembe 38 WO142070 #2019092040000514 [PL2] [INTERNAL] [INTERMITTEN] SR# 2-300Problem Handling
Friday, 20 Septembe 38 WO141884 #2019092040000523 [S3] [INTERNAL] [INTERMITTEN] SR#2-300 Problem Handling
Friday, 20 Septembe 38 WO141885 #2019092040000532 [PL2] [INTERNAL] [HIGH LATENCY] SR#2-3 Problem Handling
Friday, 20 Septembe 38 WO141887 #2019092040000541 [S3] [INTERNAL] [LATENCY] SR# 2-3005129 Problem Handling
Friday, 20 Septembe 38 WO141893 #2019092040000551 [S3] [INTERNAL] [REDUCE BANDWIDTH] SR#Problem Handling
Friday, 20 Septembe 38 WO141856 #2019092040000569 [S1] [INTERNAL] [DOWN] SR# 2-3004848328Problem Handling
Friday, 20 Septembe 38 WO141885 #2019092040000578 [PL2] [INTERNAL] [HIGH LATENCY] SR#2-3 Problem Handling
[EP] [Request add PTR] [SR#2-300515112078] [DIA_MTX07714472_JKS_178
Friday, 20 Septembe 38 WO141897 #2019092040000587 Non Problem Handling
Friday, 20 Septembe 38 WO141893 #2019092140000012 RE: [S3] [INTERNAL] [REDUCE BANDWIDTH]Problem Handling
Friday, 20 Septembe 38 WO141902 #2019092140000021 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# Problem Handling
Friday, 20 Septembe 38 WO142088 #2019092140000031 RE: [S3] [INTERNAL] [LATENCY] SR# 2-300 Problem Handling
Friday, 20 Septembe 38 WO141907 #2019092140000049 RE: [S2] [INTERNAL] [DOWN] SR#2-3005153Problem Handling
Friday, 20 Septembe 38 WO141901 #2019092140000058 RE: [S3] [INTERNAL] [DEGRADED] SR# 2-3 Problem Handling
Friday, 20 Septembe 38 #2019092140000067 Request Rebalancing Link Congest Problem Handling
Friday, 20 Septembe 38 WO142091 #2019092140000076 [S3] [INTERNAL] [INTERMITTEN] SR# 2-3005Problem Handling
Friday, 20 Septembe 38 WO142089 #2019092140000085 [S2] [INTERNAL] [DOWN] SR# 2-3005145 Problem Handling
Saturday, 21 Septe 38 WO141848 #2019092140000094 [S3] [WO141848] [INTERNAL] [REDUCE BA Problem Handling
Saturday, 21 Septe 38 WO142105 #2019092140000101 [PL1] [INTERNAL] [DOWN] SR#2-257632533Problem Handling
Saturday, 21 Septe 38 #2019092140000111 Optimasi BTS under Suhut Problem Handling
Saturday, 21 Septe 38 #2019092140000129 sdp 3823 TGL-BMC-EN1 down Problem Handling
Saturday, 21 Septe 38 WO141923 #2019092140000138 RE: [S2] [INTERNAL] [DOWN] SR#2-300530 Problem Handling
Saturday, 21 Septe 38 WO142112 #2019092140000147 RE: [S1] [INTERNAL] [DOWN] SR#2-300529 Problem Handling
Saturday, 21 Septe 38 TT29752007 #2019092140000156 ESCALATE TT29752007 IMPACT: Looping ##Problem
A Handling
Saturday, 21 Septe 38 WO141943 #2019092140000165 RE: [P-ESCALATION][PL2][INTERMITTEN][S Problem Handling
Saturday, 21 Septe 38 WO141941 #2019092140000174 RE: [WO141941] [S3] [INTERNAL] [LATEN Problem Handling
Saturday, 21 Septe 38 WO141945 #2019092140000183 RE: [WO141945] [S3] [INTERNAL] [INTERMIProblem Handling
Saturday, 21 Septe 38 WO141948 #2019092140000192 RE: [WO141948] [S3] [INTERNAL] [FLAPPINGProblem Handling
Saturday, 21 Septe 38 TT29754618 #2019092140000209 Problem Handling
ESCALATE TT29754618 IMPACT: High Utilizati
Saturday, 21 Septe 38 TT29754073 #2019092240000011 Problem Handling
ESCALATE TT29754073 IMPACT: High utilizati
Saturday, 21 Septe 38 WO141949 #2019092240000029 [PL1] [INTERNAL] [DOWN] SR# 2-30053859 Problem Handling
Saturday, 21 Septe 38 WO141951 #2019092240000038 [S3] [INTERNAL] [INTERMITTEN] SR# 2-3005Problem Handling
Sunday, 22 Septemb 38 WO142131 #2019092240000047 RE: Pengecekan LTE Down BANDARA_12 VLProblem Handling
Sunday, 22 Septemb 38 WO142143 #2019092240000056 RE: [S2] [INTERNAL] [DOWN] SR#2-300530 Problem Handling
Sunday, 22 Septemb 38 #2019092240000065 Update Cacti Balikpapan - Samarinda Non Problem Handling
Sunday, 22 Septemb 38 WO141968 #2019092240000074 RE: [S3] [WO141968] [INTERNAL] [FLAPPINGProblem Handling
Sunday, 22 Septemb 38 WO141969 #2019092240000083 RE: [S3] [WO141969] [INTERNAL] [REDUCE Problem Handling
Sunday, 22 Septemb 38 WO141970 #2019092240000092 RE: [S3] [WO141970] [OPEN] [INTERMITTEN]Problem Handling
Sunday, 22 Septemb 38 WO141972 #2019092240000109 RE: [PL2] [INTERNAL] [Intermitten] SR#2 Problem Handling
Sunday, 22 Septemb 38 WO141974 #2019092240000118 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2- Problem Handling
Sunday, 22 Septemb 38 WO141977 #2019092240000127 RE: [PL2] [INTER] [INTERMITTEN] SR# 2-30 Problem Handling
Sunday, 22 Septemb 38 WO141976 #2019092240000136 RE: [S3] [INTERNAL] [Website Access Probl Problem Handling
Sunday, 22 Septemb 38 WO142145 #2019092240000145 RE: [PL2] [WO142145] [INTERNAL] [INTERMIProblem Handling
Sunday, 22 Septemb 38 TT29769989 #2019092240000154 [Eskalasi Alarm] high utilisasi ME SUK-SYK-PProblem Handling
Sunday, 22 Septemb 38 WO142146 #2019092240000163 RE: [S3] [WO142146] [INTERNAL] [Interm Problem Handling
Sunday, 22 Septemb 38 WO142147 #2019092240000172 RE: [PL1] [INTERNAL] [Down] SR#2-300553 Problem Handling
Sunday, 22 Septemb 38 WO142151 #2019092240000181 RE: [S3] [WO142151] [INTERNAL] [INTERMIProblem Handling
Sunday, 22 Septemb 38 WO141984 #2019092240000191 reset SDP-binding [WO141984] Problem Handling
Sunday, 22 Septemb 38 WO142152 #2019092240000207 RE: [S3] [INTERNAL] [INTERMITTEN SR# 2- Problem Handling
Sunday, 22 Septemb 38 #2019092340000018 Reset sdp dcn service nms tn eid under me Problem Handling
Monday, 23 Septem 38 WO142163 #2019092340000027 RE: [ES] [OPEN] [DOWN] [SR#2-3005636450Problem Handling
Monday, 23 Septem 38 WO141975 #2019092340000036 Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR#2-30055229
Monday, 23 Septem 38 WO141997 #2019092340000045 RE: [WO141997] [S3] [INTERNAL] [INTERM Problem Handling
Monday, 23 Septem 38 WO141998 #2019092340000054 RE: [EP] [INTERNAL] [SR#2-300564150818] Problem Handling
Monday, 23 Septem 38 WO142000 #2019092340000063 RE: [PL1] [INTERNAL] [DOWN] SR# 2-30056 Problem Handling
Request CategoryRequest NoteService Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Service Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
400064 Proper Proper 9/16/2019 9:27
Domestic Routing Optimization
reroute be NAP Service INP I-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 9/16/2019 9:11
Create/Modify QoS delete qos VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
4000171 Proper Proper 9/16/2019 9:32
Network Change Impact
IncompleteVPN Service L2 Multipoint
TO
Email
East Java & 400095
Bali Nusra
4000114
Proper Proper 9/16/2019 9:16
Backbone Congestion (Domestic Link) VPN Service
intermitten L2 Multipoint
TO
Email
East Java & Bali4000155
Nusra Proper Proper 9/16/2019 9:42
Service Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 10:42
SDP Creation link tidak s VPN ServiceL2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 9/16/2019 10:45
Service Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSM FH Backoffice
400019
IP/MPLS
400094
Proper Proper 9/16/2019 14:43
Backbone Congestion (Domestic Link) Non Service
reengineer Non ServiceEmailTO Sumatera4000155 Proper Proper 9/16/2019 14:34
Service Problem DNS isat ti NAP Service IDIAI-NOC HPSM FH Backoffice
400091
IP/MPLS
4000129
Proper Proper 9/16/2019 14:33
Service Problem link ATM peVPN Service L3 VPN I-NOC
HPSM FH Backoffice
40008
IP/MPLS
4000166
Proper Proper 9/16/2019 13:39
SDP Creation create new VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400095 Proper Proper 9/16/2019 15:45
Service Problem sdp down VPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400094 Proper Proper 9/16/2019 16:06
Service Problem intermittenVPN ServiceL2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
400037 Proper Proper 9/16/2019 15:54
Others edit config VPN Service
L2 MultipointEmailTO Kalisumapa400095 Proper Proper 9/16/2019 16:27
Create/Modify Mac Filter
open mac fi N AP Service INIX I-NOC
HPSM FH Backoffice IP/MPLS
400010 Proper Proper 9/16/2019 16:49
Service Problem intermittenNAP Service IDIAI-NOC HPSM FH Backoffice IP/MPLS
40004 Proper Proper 9/16/2019 16:16
Service Migrationreroute lin VPN Service
L2 Multipoint
I-NOC
HPSM FH Backoffice
400094
IP/MPLS
400095
Proper Proper 9/16/2019 16:44
Service Migrationmigrate & cVPN Service L3 VPN I-NOC
HPSM FH Backoffice
4000158
IP/MPLS
4000136
Proper Proper 9/16/2019 16:42
Service Problem link flappin VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 17:21
Create/Modify QoS
intermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000171 Proper Proper 9/16/2019 18:10
Service Problem DNS isat ti NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper 9/16/2019 16:47
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
4000114 Proper Proper 9/16/2019 18:16
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400037
IP/MPLS
400095
Proper Proper 9/16/2019 18:21
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400079 Proper Proper 9/16/2019 18:28
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 20:08
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 21:24
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 21:00
Cacti Update remove graNon Service
Non ServiceEmailTO Sumatera 400065 Proper Proper 9/16/2019 22:17
Cacti Update add graph Non Service
Non ServiceEmailTO Sumatera 400065 Proper Proper 9/16/2019 22:33
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/16/2019 20:41
Service Problem ip access p NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 9/17/2019 1:34
Create/Modify Mac Filter
open mac fiNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/17/2019 8:24
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/17/2019 10:03
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/17/2019 11:03
Service Problem vlan down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/17/2019 11:28
Service Problem reroute prefNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
4000175 Proper Proper 9/17/2019 12:42
Service Migrationmigrasi ser VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400094
IP/MPLS
400095
Proper Proper 9/17/2019 13:23
Service Problem web accessNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
4000129 Proper Proper 9/17/2019 17:17
Service Problem service do VPN Service
L2 Multipoint
HPSM
Access Back Oficce
400015 Proper Proper 9/17/2019 17:32
Service Problem link flappin VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/17/2019 18:54
Provide Information
need log VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400051 Proper Proper 9/17/2019 18:59
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/17/2019 19:55
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/17/2019 18:40
Service Problem prefix pro NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper 9/17/2019 18:44
Service Problem intermittenNAP Service IDIAI-NOCHPSM
FH Backoffice IP/MPLS
400020 Proper Proper 9/17/2019 20:38
Backbone Congestion (Domestic Link)
Link conges Non Service
Non Service
TO
E mail
East Java & Bali Nusra
400020 Proper Proper 9/17/2019 20:17
Service Problem ip access p VPN Service L3 VPN
I-NOC
Email
FH Backoffice IP/MPLS
4000166 Proper Proper 9/17/2019 22:43
Service Problem ip access p VPN Service L3 VPN
I-NOC
Email
FH Backoffice IP/MPLS
4000166 Proper Proper 9/18/2019 0:40
Cacti Update add graph Non ServiceNon ServiceEmailTO Sumatera 400065 Proper Proper 9/18/2019 0:35
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/18/2019 1:38
Service Problem BGP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/18/2019 2:34
Service Problem BGP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/18/2019 2:41
Cacti Update add graph Non Service Non Service
WhatsappBIMBO 400065 Proper Proper 9/18/2019 2:41
Traffic Load Sharetuning met Non Service
Non ServiceEmail
TO Kalisumapa
4000155 Proper Proper 9/18/2019 8:30
Service Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/17/2019 11:28
Service Problem link INP fullNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
4000175 Proper Proper 9/18/2019 9:29
Service Problem ping detik NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 9/18/2019 10:06
Create/Modify Mac Filter
add mac fil NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper 9/18/2019 11:38
Service Problem VSI down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400062
IP/MPLS
400037
Proper Proper 9/18/2019 11:07
Service Problem create vlan VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000147 Proper Proper 9/18/2019 13:21
Service Problem tidak bisa NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/18/2019 13:32
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400037
Proper Proper 9/18/2019 13:16
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/18/2019 14:54
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/18/2019 15:58
Service Problem pengecekanVPN Service L3 VPN HPSM Others 400049 Proper Proper 9/18/2019 14:06
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400097
Proper Proper 9/18/2019 10:37
Service Problem SDP down Non Service
Non Service
TO
Email
East Java & Bali Nusra
400019 Proper Proper 9/18/2019 14:42
Service Problem reset port VPN Service L3 VPN Email
Access Back Oficce
400049 Proper Proper 9/18/2019 14:05
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/18/2019 15:45
Traffic Load Sharetuning met Non Service
Non ServiceEmail
TO Kalisumapa
4000155 Proper Proper 9/18/2019 18:16
Service Problem Reduced b NAP Service INIXI-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400095
Proper Proper 9/18/2019 18:54
Service Problem link inix t NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
4000177 Proper Proper 9/18/2019 18:38
Service Problem ping high l VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000166 Proper Proper 9/18/2019 23:08
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400095
Proper Proper 9/18/2019 21:58
Service Problem create ip fi NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400081 Proper Proper 9/18/2019 23:16
SDP Creation create serv NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400094 Proper Proper 9/19/2019 1:42
Service Problem optimasi VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/19/2019 4:21
Service Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 10:34
Service Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 10:48
Service Problem tidak bisa NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 9/19/2019 10:31
Service Problem link down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/19/2019 11:24
Service Problem tidak bisa NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 9/19/2019 10:36
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400097
Proper Proper 9/19/2019 7:23
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/19/2019 13:55
Service Problem Reduced b NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 9/19/2019 14:52
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400079 Proper Proper 9/19/2019 17:34
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper 9/19/2019 15:08
Service Problem link down VPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400049 Proper Proper 9/19/2019 15:16
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper 9/19/2019 18:17
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/19/2019 20:42
Network Change Impact
inix loopin NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:05
Network Change Impact
inix loopin NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:22
Network Change Impact
inix loopin NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:28
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:29
Network Change Impact
inix loopin NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:41
Network Change Impact
inix loopin NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:42
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:53
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:57
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 21:59
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 22:01
Service Problem vlan down VPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice
400015
IP/MPLS
400095
Proper Improper 9/19/2019 22:04
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 22:16
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 23:37
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 23:39
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/19/2019 23:02
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/20/2019 0:07
Service Problem bgp inix idl NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400095 Proper Proper 9/20/2019 1:12
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice
400015
IP/MPLS
400010
Proper Proper 9/20/2019 1:14
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/20/2019 1:15
Service Problem bgp inix idl NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/20/2019 1:21
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/20/2019 2:12
Service Problem bgp inp idl NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper 9/20/2019 2:14
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400015
Proper Proper 9/20/2019 2:27
Service Problem bgp inix idl NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/20/2019 2:30
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/20/2019 2:52
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/20/2019 3:18
Others pengecekanNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
4000129 Proper Proper 9/20/2019 3:20
Network Change Impact
inix down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/20/2019 3:34
Service Problem bgp inix idl NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/20/2019 4:26
Service Problem reset sap VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Improper Proper 9/20/2019 5:58
Service Problem ping intermNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 8:45
Service Problem ping intermVPN Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 8:48
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 9:38
Service Problem ping intermVPN Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 9:57
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 9:22
Service Problem request rerNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 10:49
Service Problem ping intermVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 10:12
Service Problem ping intermNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 11:08
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400019
IP/MPLS
400097
Proper Proper 9/20/2019 11:23
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 13:23
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 13:24
Service Problem ping intermVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 12:55
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 9/20/2019 14:48
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 14:54
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
4000155
Proper Proper 9/20/2019 14:42
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 15:38
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 15:35
Service Problem ping intermNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 15:18
Service Problem link conges Non Service
Non Service
I-NOC
Email
FH Backoffice
4000155
IP/MPLS
4000159
Proper Proper 9/20/2019 14:00
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 16:01
Service Problem ping intermVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 9/20/2019 16:05
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 17:40
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/20/2019 17:43
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 17:47
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 9/20/2019 19:16
Service Problem sdp huawe VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper 9/20/2019 19:25
Service Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/20/2019 17:43
PTR Record Registration
request ad NAP Service IDIAI-NOC
HPSM
FH Backoffice
400091
IP/MPLS
4000127
Proper Proper 9/20/2019 19:32
Backbone Congestion (Domestic Link) NAP Service IDIAI-NOC
link GSB-C HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 9/20/2019 19:16
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400020
Proper Proper 9/20/2019 20:33
Backbone Congestion (Domestic Link) NAP Service
link LBK-PE INP I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 9/20/2019 21:41
Service Problem BGP down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper 9/20/2019 22:20
Service Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400097
Proper Proper 9/20/2019 20:17
Backbone Congestion (Domestic Link) Non Service
link conges Non ServiceEmailTO Sumatera4000155 Proper Proper 9/20/2019 21:14
Service Problem ping intermNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/20/2019 23:39
Service Problem BGP flap NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40001 Proper Proper 9/20/2019 21:27
Service Problem Reduced b VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400097
Proper Proper 9/21/2019 7:28
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice
400028
IP/MPLS
400097
Proper Proper 9/21/2019 10:13
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
Email
FH Backoffice IP/MPLS
400097 Proper Proper 9/21/2019 11:34
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/21/2019 14:11
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/21/2019 14:20
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/21/2019 14:26
Service Problem sap down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/21/2019 16:44
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/21/2019 16:56
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper 9/21/2019 16:20
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/21/2019 17:28
Service Problem intermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
4000178 Proper Proper 9/21/2019 19:06
Backbone Congestion (Domestic Link) Non Service
link conge Non Service
HPSMTO Sumatera4000155 Proper Proper 9/21/2019 18:45
Backbone Congestion (Domestic Link) Non Service
link congest Non Service
HPSMTO Sumatera4000155 Proper Proper 9/21/2019 18:27
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper 9/21/2019 20:04
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/21/2019 22:02
Service Problem SDP down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/22/2019 4:17
Service Problem BGP down NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper 9/22/2019 9:18
Cacti Update Update cactNon Service Non ServiceEmail
TO Kalisumapa400065 Proper Proper 9/22/2019 10:06
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 10:06
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/22/2019 11:17
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 10:40
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 11:37
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 11:42
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 12:32
Service Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper 9/22/2019 12:30
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 9/22/2019 12:26
Backbone Congestion (Domestic Link) Non Service
Link conges Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 9/22/2019 12:39
Service Problem intermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 14:21
Service Problem VSI Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper 9/22/2019 14:29
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 15:44
Service Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/22/2019 15:38
Service Problem intermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/22/2019 16:21
Service Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/22/2019 21:51
Service Problem sdp down VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice
4000172
IP/MPLS
400097
Proper Proper 9/23/2019 0:22
Service Problem ping RTO VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/23/2019 0:28
Service Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000129 Proper Proper 9/23/2019 0:17
Service Problem error countVPN Service
L2 Multipoint
HPSM GSA 400076 Proper Improper 9/23/2019 2:06
Service Problem sdp down NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/23/2019 2:12
Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
toEscalation
L2
Escalate
SGPL2 SGP
to
L2 BIMBO
PIC
SGPL1 IPSStatus Note External Customer
9/16/2019 9:30 0:03 3 No No Galih Closedreroute prefix 36.82.100.0/24 to SATRIA WICAKSANA SEJATI
9/16/2019 9:27 0:16 16 No No Galih Closedreroute prefix 61.9.128.0/17 to T INDOSAT MEGA MEDIA
9/16/2019 9:35 0:03 3 No No Jauhar Closeddelete qos at PAD-LBG-CN1-X8 int PT SUPRA PRIMATAMA NUSANTARA
9/16/2019 10:21 1:05 65 No No Jauhar Closededit configuration change primary peer vlan 3
9/16/2019 10:32 0:50 50 No No Jauhar Closedreroute service seluler s1 yang lewat mdr-kmd><kla via kla_link2
9/16/2019 11:23 0:41 41 No No Galih Closedcreate path baru sesuai req (pal- BANK BTPN
9/16/2019 11:37 0:52 52 No No Jauhar Closedcreate new sdp at BNW-EN1 to KYMIDI UTAMA INDONESIA
9/16/2019 15:19 0:36 36 No No Jauhar Closedchange from lsp to ldp at JKT-K BANK BTPN
9/16/2019 15:35 1:01 61 No No Galih Closedreroute lsp at lpg-utg-an1 to_LPG-NTR-EN1-SAR8_via PDH
9/16/2019 16:02 1:29 89 No No Jauhar Closedsegmentasi l2 normal, ping to dns BANK MUAMALAT
9/16/2019 16:08 2:29 149 No Yes Jauhar Closedmenyarankan pemeriksaan config PT. BANK CE
9/16/2019 16:07 0:22 22 No No Galih Closedcreate new vsi JBI-KBS-EN1-950C dARTAMEDIA CITRA TELEMATIKA INDO
9/16/2019 16:11 0:05 5 No No Jauhar Closedsaat pengecekan service sudah upPT. BANK CENTRAL ASIA
9/16/2019 16:29 0:35 35 No No Galih Closedbelum dapat di optimasi karena toBANK BTPN
9/16/2019 16:57 0:30 30 No No Galih Closededit config interface et4 at MDO-RMA-CN1-X8A><MDO-HDU-EN1-X2
9/16/2019 16:56 0:07 7 No No Galih Closedadd mac add 6C:3B:6B:E7:96:AE MITRA LINTAS MULTIMEDIA
9/16/2019 17:15 0:59 59 No No Jauhar Closedcek sisi metro ISAT L2VPN normal,PT ARA SHOES INDONESIA
9/16/2019 17:18 0:34 34 No No Galih Closedreroute service PTK-SPT-EN1 to P ARANA TEKNOLOGI INDONESIA
9/16/2019 17:35 0:53 53 No No Jauhar Closed create Service L3 Muamalat_KCP BANK MUAMALAT KCP PALANGKARA
9/16/2019 18:00 0:39 39 No No Galih Closedoptimasi lsp at JKT-GKBI-EN1 to CARGILL ASIA PACIFIC - MANADO
9/16/2019 18:31 0:21 21 No No Jauhar Closedupgrade to QOS level 4 at MDO-BPT. SUMBER ALFARIA TRIJAYA
9/16/2019 18:58 2:11 131 No Yes Jauhar Closedcek trace pelanggan melewati open
BANK MUAMALAT
9/16/2019 18:59 0:43 43 No No Jauhar Closedsaat pengecekan service ping sud WIFIKU INDONESIA
9/16/2019 19:20 0:59 59 No No Riya Closedsaat pengecekan service ping sud BTPN KC KENDARI
9/16/2019 20:04 1:36 96 No No Riya Closedhasil trace jalur yang dilewati p PT.CEMINDO GEMILANG
9/16/2019 21:49 1:41 101 No No Dinda ClosedCreate jalur lsp baru dan kami pa PT. GRAHAMEDIA INFORMASI
9/16/2019 22:19 0:54 54 No No Riya ClosedCreate jalur lsp pada sisi GB1-CO PT. GRAHAMEDIA INFORMASI
9/16/2019 23:13 2:13 133 No No Dinda Closedoptimasi dengan membuat path lsp
APLIKANUSA LINTASARTA BATAM
9/16/2019 23:51 1:34 94 No No Dinda Closedremove list router sesuai request
9/17/2019 0:11 1:38 98 No No Dinda Closedadd cacti sesuai request.
9/16/2019 22:21 1:40 100 No No Riya ClosedCreate path lsp baru di kedua sis SAMPOERNA
9/17/2019 2:51 1:17 77 No No Riya Closedhasil pengecekan di sisi indosat PT BANK DANAMON INDONESIA
9/17/2019 9:03 0:39 39 No No Dahlia Closedpasang lepas mac-filter di sisi lay MITRA LINTAS MULTIMEDIA
9/17/2019 10:08 0:05 5 No No Jauhar Closedchange path lsp "to_mks-kmg-en1BANK BTPN
9/17/2019 11:21 0:18 18 No No Jauhar Closedchange path lsp "to_MDO-RMA-CNPT REACH NETWORK SERVICES INDO
9/17/2019 11:51 0:23 23 No No Jauhar Closedreset sdp:4001:1646 at JKT-CPK-A PT ASTRA INTERNATIONAL
9/17/2019 15:12 2:30 150 No Yes Dahlia Closedreroute prefix 103.50.25.0/24 bp tMERAH PUTIH TELEMATIKA
9/17/2019 14:47 1:24 84 No No Dahlia Closedmigrasi svcid 5153307 before B PT MORA TELEMATIKA INDONESIA
9/17/2019 18:33 1:16 76 No No Dahlia Closedcek ping ke ip tujuan dengan sour POLITEKNIK NEG MALANG
9/17/2019 17:35 0:03 3 No No Dahlia Closedreset sdp:2249:12156 at JKT-PGD-CN1-SR12
9/17/2019 19:09 0:15 15 No No Dahlia ClosedBerdasarkan info yang
hasil pengecekan kami kami terima,
service nyaPT.router
AT&Tsin-eqx-dist1-m10i-inp
GLOBAL NETWORK SERVIC telah
Terrlampir hasil log pada rentang waktu waktu (17/09/2019; 08:02 GM
9/17/2019 20:51 1:52 112 No No Galih ClosedTidak ditemukan anomaly yang berkaitan
INDOSAT dengan
SINGAPORE
port Te0/0/0/16.846
PTE LTD
9/17/2019 20:44 0:49 49 No No Galih Closedlink
sebelum nya service down di karenCinemax Global Pasifik tunning me
pada SBY-KRN hanya berkapasitas 1G, sudah kami coba
Kami cek tidak ada lsp transit di port high util tersebut. Sudah kami cob
9/17/2019 21:00 2:20 140 No No Dinda Closed CENTRAL PROTEINA PRIMA
Berdasarkan hasil pengecekan disisi CN2 & CN1
Under ME BLI-BBT [1]
• IP : 10.16.118.14 ; VLAN : 3232 ; IP GATEWAY : 10.16.118.1 ( C
• IP : 10.16.118.11 ; VLAN : 3232 ; IP GATEWAY : 10.16.118.1 (CN
•Berdasarkan
IP : 10.16.118.13 ; VLANkami,
hasil pengecekan : 3232prefix
; IP GATEWAY : 10.16.118.1
tersebut sepertinya milik(CN
pe
Jika dilihat dari BGP-HE pelanggan terdapat as-path melalui Indosat (AS
9/17/2019 20:57 2:13 133 No Yes Galih ClosedUnder
MohonME BLI-GYR
konfirmasinya, apakah pelanggan
PT TELEKOM
advertised prefix tersebut ke
• IP : 10.16.117.236 ; VLAN : 3230 ; IP GATEWAY : 10.16.117.225
9/17/2019 21:55 1:17 77 No No Dinda Closed•optimasiIP :dengan tunning; VLAN
10.16.118.4 metric: diSATNETCOM
3232 BALIKPAPAN
; IP GATEWAY : 10.16.118.1 (
9/17/2019 22:10 1:53 113 No No Galih Closedtuning metric di sisi SBY-P2 dari 12 menjadi 13, trafic terpantau sudah n
Mohon dilakukan pengecekan disisi akses
9/18/2019 0:00 1:17 77 No No Dinda Closed
9/18/2019 1:00 0:20 20 No No Galih Closedping disisi metro normal
9/18/2019 1:07 0:32 32 No No Dinda Closedtambahkan cacti sesuai request.
9/18/2019 1:48 0:09 9 No No Galih Closedreset sdp 7240:741200000 dan terpantau Up.
9/18/2019 2:57 0:23 23 No No Dinda Closedsudah coba reeat BGP namun no i ARANA TEKNOLOGI INDONESIA
9/18/2019 3:04 0:23 23 No No Galih ClosedSudah kami lakukan reseat namun PT. TRIA SOLUSINDO
9/18/2019 3:19 0:38 38 No No Dinda Closedcreate graph cacti eth11 at utg-cn2
9/18/2019 9:33 1:03 63 No No bagas Closedtuning metrik dari 20000 to 22000
9/17/2019 11:51 0:23 23 No No Dahlia Closedreset 2368:285014015
9/18/2019 10:22 0:53 53 No No bagas Closedreroute prefix 103.106.72.0/24 darUNIVERSITAS NAHDATUL ULAMA SU
9/18/2019 11:23 1:17 77 No No bagas Closedreroute prefix 203.190.242.0/23 FAJAR TECHNO SYSTEM
9/18/2019 12:32 0:54 54 No No bagas Closedadd mac 7c:69:f6:dd:d2:03 at SM PT ASTRA INTERNATIONAL TBK
9/18/2019 12:55 1:48 108 No No Dahlia Closedjalur MDO-TAX><KBS-AN hanya dapaINDOSAT MEGA MEDIA
9/18/2019 14:38 1:17 77 No No bagas Closedcreate vlan 888 interface Eth-Tru BENDAHARA PENGELUARAN DITJEN.
9/18/2019 14:58 1:26 86 No No Dahlia Closedhasil trace berhenti pada hop OIX POLITEKNIK NEGERI LAMPUNG
9/18/2019 15:20 2:04 124 No No Dahlia Closedcreate path LSP melewati link PA PT ASTRA INTERNATIONAL TBK
9/18/2019 16:01 1:07 67 No No Dahlia Closedcreate new path at PWK-BKI INDOSAT MEGA MEDIA
9/18/2019 16:37 0:39 39 No No Dahlia Closedcreate new pat at KPI-AN1 COLLEGA INTI PRATAMA
9/18/2019 16:41 2:35 155 No No bagas Closedpengecekan di sisi MPLS normal ping ke IP tuj
9/18/2019 12:02 1:25 85 No No Dahlia Closedcreate LSP menghindari port FCS ErMEDIA SARANA DATA
9/18/2019 17:37 2:55 175 No No bagas Closedcreate new via kalianget
9/18/2019 15:25 1:20 80 No No bagas Closedvrrp di sisi metro sudah master backup dan reset sap
9/18/2019 18:11 2:26 146 No No Dahlia Closedcreate new via kalianget BANK BTPN
9/18/2019 19:36 1:20 80 No No bagas Closedmenyamakan metrik namun no improve
9/18/2019 21:16 2:22 142 No No Galih Closedoptimasi LSP di sisi SMD-TGO-EN1 PRIMA MITRAJAYA MANDIRI
9/18/2019 21:29 2:51 171 No No Jauhar Closedcreate ip filter at LPG-GBL-EN1-95 PT. TRIA SOLUSINDO
9/18/2019 23:57 0:49 49 No No Jauhar Closedsaat pengecekan ping normal GLOBAL SARANA ELEKTRONIKA
9/19/2019 0:08 2:10 130 No No Galih Closedcek saat ini BGP pelanggan flappinTUNAS LINK INDONESIA
9/19/2019 0:31 1:15 75 No No Jauhar ClosedIP filter for ip ddos at svcid 51541 GIGA PATRA MULTIMEDIA
9/19/2019 2:02 0:20 20 No No Jauhar Closedcreate new svcid 3783 at kpi-cn4 PT SEAMLESS PIPE INDONESIA JAYA
9/19/2019 4:51 0:30 30 No No Galih Closedchange from lsp to ldp at PTK-AY PT MORA TELEMATIKA INDONESIA
9/19/2019 10:37 0:03 3 No No bagas Closedreset 2087:210007103 at PGD-CN1
9/19/2019 10:51 0:03 3 No No dhio Closedreset 5327:285014011 at KBS-CN1
9/19/2019 11:31 1:00 60 No Yes dhio Closedreroute prefix 103.116.168.0/24 CENTRIN ONLINE PRIMA
9/19/2019 11:51 0:27 27 No No dhio Closedmain link JDL-CORE >< MNS down PT. SUMIDHAZ PERMATA BUNDA
9/19/2019 11:49 1:13 73 No No bagas Closedreroute prefix 36.67.221.0/24 dariAXAIN MM2
9/19/2019 8:05 0:42 42 No No dhio Closedcreate LSP via GSB-CN2 >< GSB-C JETCOMS NETINDO
9/19/2019 14:05 0:10 10 No No dhio ClosedLSP tidak lewat link csc dan supporPT. BANK PERMATA
9/19/2019 15:03 0:11 11 No No dhio Closedping
changetermonitor normal, untuk spike
path to-ptk-an1-via-ptk memang behavior
TANJUNGPURA dari SASM.
PONTIANAK
19 sept 2019 :
9/19/2019 18:57 1:23 83 No No dhio Closed- untuk ME JKT-GCT2-EN2-SAR8 ><PT MKS-MTC-AN1-X3
BANK HSBC INDONESIA
kami cek tidak ad
9/19/2019 15:43 0:35 35 No No dhio ClosedPOA-CN1 hanya punya dua kaki yaBOMM AKSES
9/19/2019 17:29 2:13 133 No No dhio Closedpengecekan di metro PT ASTRA INTERNATIONAL
9/19/2019 18:58 0:41 41 No No bagas Closedcreate LSP at MKS-KIM-CN1 INDOSAT MEGA MEDIA
9/19/2019 21:15 0:33 33 No No Jauhar Closedchange path lsp "to_SGI-CN1" at KURNIA TETAP MULIA
9/19/2019 22:15 1:10 70 No No Jauhar Closedreset sdp 71:17922 at JKT-IM2-CO ALIF INVESTAMA TEKNOLOGI INDON
9/19/2019 22:18 0:56 56 No No Jauhar Closedreset sdp sdp 3349:8538 svcid 17 MAXIMA DATA
9/19/2019 22:21 0:53 53 No No Jauhar Closedreset sdp:493:5152476 & sdp:493:BANK DANAMON INDONESIA
9/19/2019 23:06 1:37 97 No No Jauhar Closedsaat pengecekan bgp sudah up KHAZANAH MEDIA NETWORK NUSAN
9/19/2019 22:21 0:40 40 No No Jauhar Closedreset sdp 493:5152476 svcid 17922ALIANSI TEKNOLOGI INDONESIA
9/19/2019 23:43 2:01 121 No No Jauhar Closedreset sdp at yog-cdc-pe1><yog-kg PT UNION ROUTELINK COMMUNICAT
9/19/2019 22:56 1:03 63 No No Jauhar Closedreset sdp at svcid 17922 sby-kyn TRANS NASIONAL TEKNOLOGI
9/19/2019 22:31 0:34 34 No No Jauhar Closedreset sdp 3303:5152191 service i UNIVERSITAS NAHDATUL ULAMA SU
9/19/2019 22:32 0:33 33 No No Jauhar Closedreset sdp:4129:5154452 svcid 179PT Telemedia Prima Nusantara
9/19/2019 22:40 0:39 39 No No Jauhar Closedreset sdp 4129:5154452 service i PT Telemedia Prima Nusantara
9/19/2019 22:53 0:49 49 No No Jauhar Closedreset sdp binding vlan 1643 & 3088 at MDN
9/19/2019 23:16 1:00 60 No No Jauhar Closedreset sdp:12912:5151976 svcid 1 ANDIRA INFOMEDIA
9/19/2019 23:50 0:13 13 No No Jauhar Closedreset sdp:4235:5158002 service idPARSAORAN GLOBAL DATA TRANS
9/19/2019 23:55 0:16 16 No No Jauhar Closedreset sdp at svcid 17922 MDN-SGI MEDIA AKSES GLOBAL INDO
9/19/2019 23:15 0:13 13 No No Jauhar Closedreset sdp:1234:6055 sdp:3271:51 TRANSKON JAYA
9/20/2019 0:17 0:10 10 No No Dahlia Closedreset sap 3/2/6:500 at service id PT. TRIA SOLUSINDO
9/20/2019 3:42 2:30 150 No No Dahlia Closedcek sesuai datek untuk peering d ARANA TEKNOLOGI INDONESIA
9/20/2019 3:32 2:18 138 No No Dahlia Closedbgp-ad at YOG-CDC-PE2 & KPI-CN4TIME
u EXCELINDO
9/20/2019 1:31 0:16 16 No No Dahlia Closedreset sdp service id 17922 sdp 71 PT. MEDIA ANTAR NUSA
9/20/2019 3:28 2:07 127 No No Dahlia Closedcek untuk segmen ME nya normal PdT. PC24 TELEKOMUNIKASI INDONES
9/20/2019 2:43 0:31 31 No No Dahlia Closedreset sdp:4237:5158036 service i UNIVERSITAS SRIWIJAYA
9/20/2019 4:48 2:34 154 No No Dahlia Closedpengecekan kami, segmen layer 2 Mn ANDALA LINTAS NUSA
9/20/2019 3:31 1:04 64 No No Dahlia Closedreset sdp INDOSAT MEGA MEDIA
9/20/2019 5:00 2:30 150 No No Dahlia Closedcek bgp nya di shutdown , ping ip DUAK SATU DUA TIGA
9/20/2019 3:12 0:20 20 No No Dahlia ClosedJika kami ping PtP reply, mohon u MITRA LINTAS MULTIMEDIA
9/20/2019 3:50 0:32 32 No No Dahlia Closedlakukan lepas pasang mac filter paARANA TEKNOLOGI INDONESIA
9/20/2019 3:40 0:20 20 No No Dahlia ClosedKami cek tidak ada flap pada interface yang mengarah ke TATA
9/20/2019 3:37 0:03 3 No No Dahlia Closedreset sdp:3224:5151084 service PT. TRIA SOLUSINDO
9/20/2019 5:04 0:38 38 No No Dahlia Closedreset bgp and add mac address pelPT.KOMATSU INDONESIA
9/20/2019 7:15 1:17 77 No No Dhio Closedreset sap:lag-2:4001 service id 220014001 at
9/20/2019 9:15 0:30 30 No No Fajri Closedcreate new path PT. WIDYA INTERSAT NUSANTARA
9/20/2019 8:59 0:11 11 No No Dhio Closedcreate new path PT. DES TEKNOLOGI INFORMASI
9/20/2019 9:47 0:09 9 No No Dhio Closedcreate new path PT MORA TELEMATIKA INDONESIA
9/20/2019 10:26 0:29 29 No No Fajri Closedcreate new path HUTCHISON 3 INDONESIA
9/20/2019 9:34 0:12 12 No No Dhio Closedcreate new path ADI INTI MANDIRI SOLUSI
9/20/2019 10:59 0:10 10 No No Dhio Closedberkordinasi dengan pihak telkom KANGEAN ENERGY INDONESIA LTD
9/20/2019 10:44 0:32 32 No No Fajri Closedcreate new path BANK MAYBANK INDONESIA
9/20/2019 11:20 0:12 12 No No Dhio Closedcreate new path FAJAR TECHNO SYSTEM
9/20/2019 11:39 0:16 16 No No Dhio Closedcreate new path HIPERNET INDODATA
9/20/2019 14:08 0:45 45 No No Fajri Closedlink menjadi normal setelah in APLIKANUSA LINTASARTA
9/20/2019 13:49 0:25 25 No No Dhio Closedtidak bisa di optimasi karena tidak APLIKANUSA LINTASARTA
9/20/2019 13:23 0:28 28 No No Fajri Closedlink menjadi normal setelah in PRIMACOM INTERBUANA
9/20/2019 15:00 0:12 12 No No Dhio Closedtidak bisa di optimasi karena tidak GEONET INDONESIA CORPORATION
9/20/2019 15:00 0:06 6 No No Fajri Closedlink menjadi normal setelah in RITEL BERSAMA NASIONAL
9/20/2019 14:59 0:17 17 No No Fajri Closedlink sudah diupgrade menjadi 4x1 CONSULATE - GENERAL OF JAPAN
9/20/2019 16:21 0:43 43 No No Fajri Closedeskalasi ke tim
create new pathhuawei karena temuan IP conflict
JETCOMS NETINDO
22 sept 2019 :
9/20/2019 16:15 0:40 40 No Yes Dhio Closed- optimasi dengan membuat jalur lsp
ARTAMEDIA
baru di sisiCITRA
KBS-EN1
TELEMATIKA INDO
9/20/2019 15:57 0:39 39 No No Fajri Closedtuning metric pada interface TenGMEDIA AKSES GLOBAL INDO
9/20/2019 14:40 0:40 40 No No Fajri Closedtuning metric disisi BLI-GSB-CN1 dari 100 menjadi 120
9/20/2019 16:03 0:02 2 No No Dhio Closedlink sudah diupgrade menjadi 4x1 BAMBUDEN BERKAT JAYA
9/20/2019 16:27 0:22 22 No No Fajri Closedlink sudah diupgrade menjadi 4x1 HUTCHISON 3 INDONESIA
9/20/2019 17:56 0:16 16 No No Fajri Closedtidak bisa di optimasi karena tidak PT WIFIKU INDONESIA
9/20/2019 18:25 0:42 42 No No Fajri Closedtidak bisa di optimasi karena tidak INDOSAT MEGA MEDIA
9/20/2019 18:22 0:35 35 No No Fajri Closedtidak bisa di optimasi karena tidak ADI INTI MANDIRI SOLUSI
loadshare dengan menaikan metric memperbaiki link congest
9/20/2019 20:54 1:38 98 No No Jauhar Closedadd config signaling off JAYA KARTHA SOLUSINDO
21 sept 2019 :
9/20/2019 20:59 1:34 94 No No Dahlia Closed- Action merubah peer menjadi upePTdiNETTOCYBER
PTK-STG-EN1INDONESIA
karena pada node
9/20/2019 18:25 0:42 42 No No Jauhar Closedtidak bisa di optimasi karena tidak INDOSAT MEGA MEDIA
9/20/2019 19:33 0:01 1 No Yes Dahlia Closedeskalasi ke bu Tities/pak Alac Bank Mandiri
9/20/2019 20:55 1:39 99 No No bagas Closedtuning metrik at BLI-GSB-CN1 10 t JAYA KARTHA SOLUSINDO-LA
9/20/2019 22:06 1:33 93 No No bagas P2C create LSP dan tuning metrik at GINDOSAT MEGA MEDIA
9/20/2019 22:21 0:40 40 No No Dahlia Closedtuning metric dari 120 to 100 at ANDIRA INFOMEDIA
9/20/2019 22:38 0:18 18 No No Dahlia P2C BGP dalam kondisi admin down PANJI PERKASA INDONESIA
9/20/2019 22:53 2:36 156 No No Dahlia Closedcreate LSP di kedua sisi menghid SAMPOERNA
9/20/2019 23:34 2:20 140 No No Dahlia Closedtidak ada LSP besar yang lewat dan menyamakan metrik dari 42 to 44
9/20/2019 23:53 0:14 14 No No Dahlia Closedpengecekan antar metro normal MITRA LINTAS MULTIMEDIA
9/20/2019 21:48 0:21 21 No No Dahlia P2C penegcekan L2 antar metro normalMITRA LINTAS MULTIMEDIA
9/21/2019 7:44 0:16 16 No No Fajri Closedcreate LSP via kandis di kedua sisi PT. SUMIDHAZ PERMATA BUNDA
9/21/2019 10:25 0:12 12 No No Fajri Closedcreate LSP INDOSAT MEGA MEDIA
9/21/2019 12:47 1:13 73 No No Riya Closedcreate LSP
9/21/2019 14:21 0:10 10 No No Riya Closedcreate LSP
9/21/2019 14:40 0:20 20 No No Fajri Closedtidak dapat di optimasi karena upl KHAZANAH MEDIA NETWORK NUSA
9/21/2019 14:54 0:28 28 No No Riya Closedcreate lsp pp JAGAT MEDIA TEKNOLOGI
9/21/2019 16:54 0:10 10 No No Fajri Closedreset sap
9/21/2019 17:02 0:06 6 No No Fajri Closedcreate lsp pp HUTCHISON 3 INDONESIA
9/21/2019 17:14 0:54 54 No No Riya P2C tidak bisa di optimasi karena tidak GIGA PATRA MULTIMEDIA
9/21/2019 17:43 0:15 15 No No Riya Closedtidak bisa di optimasi karena tidak DUAK SATU DUA TIGA
9/21/2019 19:22 0:16 16 No No Bagas Closedketika di cek hasil ping sudah nor CHEVRON PACIFIC INDONESIA (CPI)
9/21/2019 20:20 1:35 95 No No dhio Closedtun metric disisi BTN-CN1 before 35 menjadi 36
9/21/2019 20:29 2:02 122 No No dhio Closedtun metric disisi SYK-PE2 before no metric after 18
9/21/2019 20:24 0:20 20 No No bagas Closedmenggati peer menjadi Upe di PB INDOSAT MEGA MEDIA
9/21/2019 22:14 0:12 12 No No dhio Closedreroute via Dumai karena link JDL-K
DUMAI MANDIRI NET
9/22/2019 4:35 0:18 18 No No dhio Closedreset 3951:285014008 at SRP-CN1
9/22/2019 9:32 0:14 14 No No Riya Closedreset bgp di sisi Indosat namun maKHAZANAH MEDIA NETWORK NUSAN
9/22/2019 10:18 0:12 12 No No Dinda Closedsaat ini jalur
update cacti ldp dari JDL-CORE
Inbound ke SIN-EQX
dan Outbound intermitten,
Balikpapan kami optimasi d
– Samarinda.
Untuk jalur ldp dari SIN-EQX terpantau normal.
9/22/2019 11:28 1:22 82 No No Riya Closed CHEVRON PACIFIC INDONESIA
Jalur tersebut sudah merupakan best path dikarenakan dari NTR hanya
9/22/2019 12:09 0:52 52 No No Riya P2C SAMPOERNA
pindahkan path lsp sesuai request, saat ini hasil ping sudah kembali no
9/22/2019 10:59 0:19 19 No No Dinda Closed DUMAI MANDIRI NET
merubah jalur KBS >< MDO-TAX menjadi lsp dan terpantau aman.
9/22/2019 12:23 0:46 46 No No Riya Closed INDOSAT MEGA MEDIA
9/22/2019 12:09 0:27 27 No No Dinda Closedmemindahan jalur lsp nya sesuai rALITA PRAYAMITRA
9/22/2019 14:53 2:21 141 No No Riya ClosedCreate jalur lsp di sisi PTB-EN1 u HUTCHISON 3 INDONESIA
9/22/2019 14:21 1:51 111 No No Riya P2C optimasi via NTT namun hasilnya tid PT RISET PERKEBUNAN NUSANTARA
9/22/2019 13:25 0:59 59 No No Riya Closedtuning
create metric
lsp
[1]Service
disisi
disisi WKD-AN1
LMY-PE1
INIX sudah dan ke arah
ter
kami optimasi
SYK-PE2. 3Before
HUTCHISON 10, after 12.
INDONESIA
dengan mengubah sdp dari ldp me
Traffic loadshare ke SYK-PE1.
9/22/2019 14:01 1:22 82 No No Dinda Closed[2]Service INP sudah kami optimasi dengan membuat path lsp pp baru
Saat ini hasil ping sudah terpantau normal.
9/22/2019 15:50 1:29 89 No No Dinda Closed MITRA LINTAS MULTIMEDIA
9/22/2019 15:25 0:56 56 No No Riya Closedoptimasi tunnel 0/0/19 disisi PLK INDOSAT MEGA MEDIA
9/22/2019 16:59 1:15 75 No No Dinda Closedreroute path di LSP MTW-EN1 to MNC KABEL MEDIACOM
9/22/2019 15:53 0:15 15 No No Riya Closedreset sdp 4032:285014033 di JKT-SRP-CN1-SR12.
9/22/2019 16:50 0:29 29 No No Dinda ClosedCreate jalur lsp di sisi KYN-CN1 se CROSS NETWORK INDONESIA
9/22/2019 22:57 1:06 66 No No Fajri Closedreset sdp
9/23/2019 0:30 0:08 8 No No Fajri Closedadd new path lsp di sisi PBR-RMB PT BANK HSBC INDONESIA
9/23/2019 0:38 0:10 10 No No Dhio Closedreroute LSP ke LDP VALE INDONESIA PT, TBK
9/23/2019 0:22 0:05 5 No No Fajri Closedketika di cek hasil ping sudah normal
9/23/2019 2:08 0:02 2 No No Dhio Closedreset port statistic port 1/5/4 JK PT BANK DB
9/23/2019 2:19 0:07 7 No No Fajri Closedreroute LSP ke LDP PRIMACOM INTERBUANA
Special Note
SATRIA WICAKSANA SEJATI
INDOSAT MEGA MEDIA
PT SUPRA PRIMATAMA NUSANTARA
impact NIW 18986/NIW-D0PJ/IP MPLS/2019
wat mdr-kmd><kla via kla_link2
MIDI UTAMA INDONESIA
-NTR-EN1-SAR8_via PDH
BANK MUAMALAT
impact NIW 18986/NIW-D0PJ/IP MPLS/2019
ARTAMEDIA CITRA TELEMATIKA INDONESIA
PT. BANK CENTRAL ASIA
RMA-CN1-X8A><MDO-HDU-EN1-X2
MITRA LINTAS MULTIMEDIA
PT ARA SHOES INDONESIA
ARANA TEKNOLOGI INDONESIA
BANK MUAMALAT KCP PALANGKARAYA
CARGILL ASIA PACIFIC - MANADO
PT. SUMBER ALFARIA TRIJAYA
BANK MUAMALAT
WIFIKU INDONESIA
BTPN KC KENDARI
PT.CEMINDO GEMILANG
PT. GRAHAMEDIA INFORMASI
PT. GRAHAMEDIA INFORMASI
APLIKANUSA LINTASARTA BATAM
SAMPOERNA
PT BANK DANAMON INDONESIA
MITRA LINTAS MULTIMEDIA
PT REACH NETWORK SERVICES INDONESIA
PT ASTRA INTERNATIONAL
MERAH PUTIH TELEMATIKA
PT MORA TELEMATIKA INDONESIA
POLITEKNIK NEG MALANG
PT. AT&T GLOBAL NETWORK SERVICES INDONE
INDOSAT SINGAPORE PTE LTD
Cinemax Global Pasifik
CENTRAL PROTEINA PRIMA
isi CN2 & CN1
232 ; IP GATEWAY : 10.16.118.1 ( CN2 OK, CN1 tidak dapat mac)
3232 ; IP GATEWAY : 10.16.118.1 (CN2 NOK, CN1 tidak dapat mac)
232 ; IP GATEWAY : 10.16.118.1 (CN2 OK, CN1 tidak dapat mac)
Eskalasi ke pak alac by WA
3230 ; IP GATEWAY : 10.16.117.225 (CN1 NOK, CN2 NOK > IP lain di segmen yang sama OK, sample IP 10.16.117.228) [2]
SATNETCOM
232 BALIKPAPAN
; IP GATEWAY : 10.16.118.1 (CN1 OK, CN2 OK) [3]
2 menjadi 13, trafic terpantau sudah normal.
si akses
ARANA TEKNOLOGI INDONESIA
PT. TRIA SOLUSINDO
Request mas ugi.
UNIVERSITAS NAHDATUL ULAMA SURABAYA
FAJAR TECHNO SYSTEM
PT ASTRA INTERNATIONAL TBK
INDOSAT MEGA MEDIA
BENDAHARA PENGELUARAN DITJEN. ADMINISTRASI HUKUM UMUM-KEMENKUMHAM
POLITEKNIK NEGERI LAMPUNG
PT ASTRA INTERNATIONAL TBK
INDOSAT MEGA MEDIA
COLLEGA INTI PRATAMA
requestor [email protected] tidak ada ket divisi dan breach karena banyak WO
MEDIA SARANA DATA
breach karena banyak WO
ackup dan reset sap
PRIMA MITRAJAYA MANDIRI
PT. TRIA SOLUSINDO
GLOBAL SARANA ELEKTRONIKA
TUNAS LINK INDONESIA
GIGA PATRA MULTIMEDIA
PT SEAMLESS PIPE INDONESIA JAYA
PT MORA TELEMATIKA INDONESIA
CENTRIN ONLINE PRIMA
PT. SUMIDHAZ PERMATA BUNDA
AXAIN MM2
JETCOMS NETINDO
PT. BANK PERMATA
TANJUNGPURA PONTIANAK
PT BANK HSBC INDONESIA
BOMM AKSES
PT ASTRA INTERNATIONAL
INDOSAT MEGA MEDIA
KURNIA TETAP MULIA
ALIF INVESTAMA TEKNOLOGI INDONESIA
MAXIMA DATA
BANK DANAMON INDONESIA
KHAZANAH MEDIA NETWORK NUSANTARA
ALIANSI TEKNOLOGI INDONESIA
PT UNION ROUTELINK COMMUNICATION
TRANS NASIONAL TEKNOLOGI
UNIVERSITAS NAHDATUL ULAMA SURABAYA
PT Telemedia Prima Nusantara
PT Telemedia Prima Nusantara
eskalasi tanpa WO
ANDIRA INFOMEDIA
PARSAORAN GLOBAL DATA TRANS
MEDIA AKSES GLOBAL INDO
TRANSKON JAYA
PT. TRIA SOLUSINDO
ARANA TEKNOLOGI INDONESIA
TIME EXCELINDO
PT. MEDIA ANTAR NUSA
PT. PC24 TELEKOMUNIKASI INDONESIA
UNIVERSITAS SRIWIJAYA
MANDALA LINTAS NUSA
INDOSAT MEGA MEDIA
DUAK SATU DUA TIGA inp
MITRA LINTAS MULTIMEDIA
ARANA TEKNOLOGI INDONESIA
face yang mengarah ke TATA
PT. TRIA SOLUSINDO
PT.KOMATSU INDONESIA
eskalasi tanpa email & segmentasi
PT. WIDYA INTERSAT NUSANTARA
PT. DES TEKNOLOGI INFORMASI
PT MORA TELEMATIKA INDONESIA
HUTCHISON 3 INDONESIA
ADI INTI MANDIRI SOLUSI
KANGEAN ENERGY INDONESIA LTD
BANK MAYBANK INDONESIA
FAJAR TECHNO SYSTEM
HIPERNET INDODATA
APLIKANUSA LINTASARTA
APLIKANUSA LINTASARTA
PRIMACOM INTERBUANA
GEONET INDONESIA CORPORATION
RITEL BERSAMA NASIONAL
CONSULATE - GENERAL OF JAPAN
JETCOMS NETINDO
ARTAMEDIA CITRA TELEMATIKA INDONESIA
MEDIA AKSES GLOBAL INDO
ari 100 menjadi 120
BAMBUDEN BERKAT JAYA
HUTCHISON 3 INDONESIA
PT WIFIKU INDONESIA
INDOSAT MEGA MEDIA
ADI INTI MANDIRI SOLUSI
JAYA KARTHA SOLUSINDO
PT NETTOCYBER INDONESIA
INDOSAT MEGA MEDIA
Bank Mandiri
JAYA KARTHA SOLUSINDO-LA
INDOSAT MEGA MEDIA
ANDIRA INFOMEDIA
PANJI PERKASA INDONESIA
breach karena banyak WO
n menyamakan metrik dari 42 to 44 namun congest berpindah, suspect service LDP S1U pada ANC-CN3
MITRA LINTAS MULTIMEDIA
MITRA LINTAS MULTIMEDIA
PT. SUMIDHAZ PERMATA BUNDA
INDOSAT MEGA MEDIA
KHAZANAH MEDIA NETWORK NUSANTARA
JAGAT MEDIA TEKNOLOGI
HUTCHISON 3 INDONESIA
GIGA PATRA MULTIMEDIA
DUAK SATU DUA TIGA
CHEVRON PACIFIC INDONESIA (CPI)
35 menjadi 36
o metric after 18
INDOSAT MEGA MEDIA
DUMAI MANDIRI NET
KHAZANAH MEDIA NETWORK NUSANTARA
nd Balikpapan – Samarinda.
CHEVRON PACIFIC INDONESIA
SAMPOERNA
DUMAI MANDIRI NET
INDOSAT MEGA MEDIA
ALITA PRAYAMITRA
HUTCHISON 3 INDONESIA
PT RISET PERKEBUNAN NUSANTARA
arah SYK-PE2. 3Before
HUTCHISON 10, after 12.
INDONESIA
MITRA LINTAS MULTIMEDIA
INDOSAT MEGA MEDIA
MNC KABEL MEDIACOM
SRP-CN1-SR12.
CROSS NETWORK INDONESIA
PT BANK HSBC INDONESIA
VALE INDONESIA PT, TBK
improprer karena tidak via BBIP
PRIMACOM INTERBUANA
Date Week WO /Ticket ID OTRS ID Subject
Monday, 9 septem 37 WO140221 #2019090940000072 RE: [EP] [INTERNAL] [DOWN] [SR#2-294804526088] [D
Monday, 9 septem 37 WO140214 #2019090940000081 RE: [PL1] [INTERNAL] [DOWN] SR# 2-294747514572
Monday, 9 septem 37 WO140296 #2019090940000091 RE: [S2] [INTERNAL] [DOWN] SR#2-294844007970 ||
Monday, 9 septem 37 WO140222 #2019090940000107 RE: [S2] [INTERNAL] [DOWN] SR# 2-294747514846
Monday, 9 septem 37 WO140431 #2019090940000116 RE: [ES][INTERNAL][DOWN][SR#2-294745302578] [MI
Monday, 9 septem 37 WO140425 #2019090940000125 RE: [PR1] [P-ESCALATION] [FLAPPING] [SR#2-2929
Monday, 9 septem 37 WO140323 #2019090940000134 RE: [S3] [INTERNAL] [REDUCE BANDWITH] SR# 2-2949
Monday, 9 septem 37 WO140462 #2019090940000143 GANGGUAN KONEKSI INDOSAT TOKO I304 GANDRUN
Monday, 9 septem 37 #2019091040000097 Mohon bantuan reset SDP CN
Monday, 9 septem 37 WO140464 #2019091040000015 [S3] [INTERNAL] [IP ACCESS Problem] SR#2-2949269
Monday, 9 septem 37 WO140466 #2019091040000024 [S3] [INTERNAL] [INTERMITTEN] SR#2-295121795620 P
Monday, 9 septem 37 #2019091040000033 Request Manual load share link Ketapang <> Kalianget
Monday, 9 septem 37 #2019091040000042 Delete static route 106.x.x.x from jkt-kpi-dia-asr9912
Monday, 9 septem 37 #2019091040000051 Check SDP binding down 7208 at LPG-PE2
Monday, 9 septem 37 WO140468 #2019091040000061 [S3] [INTERNAL] [INTERMITTEN] SR#2-295135138466
Monday, 9 septem 37 WO140474 #2019091040000079 [S2] [WO140474] [INTERNAL] [DOWN] SR# 2-2951904
Tuesday, 10 sept 37 #2019091040000088 [Eskalasi Alarm ] Alarm OSPF Neighbor State : ExchS
Tuesday, 10 sept 37 TT29445360 #2019091040000104 [Eskalasi Alarm ] High Utilization ME LPG-GDA-EN1-95
Tuesday, 10 sept 37 WO140485 #2019091040000113 Pengecekan VLAN 3353,3343 under ME NIRWANA_SERPO
Tuesday, 10 sept 37 #2019091040000122 create SDP at MDN-BCP-CN2 to ACH-LSW-EN1
Tuesday, 10 sept 37 #2019091040000131 [problem VPN] Verify Internet Connectivity using Wi-F
Tuesday, 10 sept 37 TT29452064 #2019091040000141 ESCALATE TT29452064 IMPACT: Looping ## AccessInte
Tuesday, 10 sept 37 TT29449903 #2019091040000159 [Eskalasi Alarm ] High Utilization ME PAL-CN2-X8/Giga
Tuesday, 10 sept 37 WO140367 #2019091040000168 [ES] [INTERNAL] [INTERMITTEN] [SR#2-2950504951
Tuesday, 10 sept 37 WO140503 #2019091040000177 [INTERNAL][EP][OPEN][Website Access Problem][SR#2-
Tuesday, 10 sept 37 WO140378 #2019091040000186 [EP] [INTERNAL] [INTERMITTENT] [SR#2-295671323408]
Tuesday, 10 sept 37 WO140383 #2019091040000195 [PR2] [CEK] [DOWN] SR# 2-295658446816 CID DETH_M
Tuesday, 10 sept 37 #2019091040000202 Re-Engeenering PWT-BWG-EN1-SASM
Tuesday, 10 sept 37 #2019091040000211 [Req] create cacti NIW 10-11 September 2019
Tuesday, 10 sept 37 #2019091040000221 Rest SDP Down ME JKT-KPI-CN1-SR12
Tuesday, 10 sept 37 WO140522 #2019091040000248 [S3] [WO140522] [INTERNAL] [INTERMITTEN] SR#2-295
Tuesday, 10 sept 37 #2019091040000239 Optimasi trafik Manado dan Gorontalo
Tuesday, 10 sept 37 WO140515 #2019091040000257 [S1] [INTERNAL] [Down] SR#2-295506263218 BANK S
Tuesday, 10 sept 37 WO140527 #2019091140000013 RE: [S3] [INTERNAL] [ LATENCY] SR# 2-295799354841
Tuesday, 10 sept 37 WO140530 #2019091140000022 RE: [S3] [WO140530] [INTERNAL] [LATENCY] SR#2-295
Tuesday, 10 sept 37 WO140534 #2019091140000031 RE: [P-ESCALATION][PL2][INTERNAL][REDUCED][SR#2
Tuesday, 10 sept 37 WO140535 #2019091140000041 RE: [S3] [WO140535] [INTERNAL] [LATENCY] SR# 2-2
Tuesday, 10 sept 37 WO140538 #2019091140000059 RE: [PL2] [WO140538] [INTERNAL] [REDUCE BANDWITH]
Tuesday, 10 sept 37 WO140540 #2019091140000068 RE: [ES] [INTERNAL] [INTERMITTEN] SR# 2-2957300787
Tuesday, 10 sept 37 WO140546 #2019091140000077 RE: [S1] [Internal] [DOWN] [SR#2-295747009052] [
Tuesday, 10 sept 37 WO140398 #2019091140000086 RE: [S3] [internal] [INTERMITTEN] SR# 2-295575887
Wednesday, 11 se 37 WO140400 #2019091140000095 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-29508466
Wednesday, 11 se 37 WO140553 #2019091140000102 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2959721
Wednesday, 11 se 37 #2019091140000111 Aktivasi link backup me kotamobagu - palu
Wednesday, 11 se 37 WO140556 #2019091140000121 [S3] [INTERNAL] [INTERMITTEN] SR# 2-2962345181
Wednesday, 11 se 37 #2019091140000139 add cacti new metro-e mks-skg-en1-910c
Wednesday, 11 se 37 WO140558 #2019091140000148 [S3] [INTERNAL] [Reduced Bandwidth] SR#2-2962314
Wednesday, 11 se 37 TT29483220 #2019091140000157 [Eskalasi Alarm ] High Utilization JKT-TPC-AN1-ESS6 P
Wednesday, 11 se 37 WO140567 #2019091140000166 [S3] [INTERNAL] [WEB ACCESS PROB] SR# 2-29628
Wednesday, 11 se 37 TT29488810 #2019091140000175 ESCALATE TT29488810 IMPACT: Looping ## SpokeSdpB
Wednesday, 11 se 37 WO140626 #2019091140000184 [EP] [INTERNAL] [INTERMITTENT] [SR#2-296334256708]
Wednesday, 11 se 37 WO140579 #2019091140000193 [S1] [INTERNAL] [DOWN] SR#2-296372233118 WAH
Wednesday, 11 se 37 #2019091140000201 add cacti PAL-CN2-X8 dan MDO-KMG-EN1-X3
Wednesday, 11 se 37 WO140578 #2019091140000219 [PL2] [INTERNAL] [LATENCY] SR# 2-296333323640 IN
Wednesday, 11 se 37 TT29492341 #2019091140000228 [Eskalasi Alarm ] High Utilization BJM-BJB-EN1-950C/G
Wednesday, 11 se 37 WO140601 #2019091140000237 [ES][INTERNAL][INTERMITTEN][SR#2-296431927558][
Wednesday, 11 se 37 WO140600 #2019091140000246 [S2] [WO140600] [INTERNAL] [Down] SR#2-29641799
Wednesday, 11 se 37 WO140640 #2019091140000255 [WO140640] [S3] [INTERNAL] [INTERMITTEN] SR#2-2
Wednesday, 11 se 37 WO140615 #2019091140000264 [ES] [INTERMITTENT] [INTERMITTEN] SR# 2-295734438
Wednesday, 11 se 37 WO140646 #2019091240000011 RE: [WO140646] [S3] [INTERNAL] [LATENCY] SR#2-
Wednesday, 11 se 37 WO140614 #2019091240000021 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-296497312
Wednesday, 11 se 37 WO140618 #2019091240000039 RE: [S2] [Internal] [DOWN] SR# 2-296409964280 MIT
Wednesday, 11 se 37 WO140624 #2019091240000048 RE: [E][INTERNAL][INTERMITTEN][SR#2-295590812148
Wednesday, 11 se 37 WO140622 #2019091240000057 RE: [PL1] [INTERNAL] [DOWN] SR#2-296515121196 IN
Wednesday, 11 se 37 WO140621 #2019091240000066 RE: [S-ESCALATION][S3][internal][HIGH LATENCY][S
Wednesday, 11 se 37 WO140647 #2019091240000075 RE: [ES] [INTERMITTENT] [INTERMITTEN] SR# 2-295734
Wednesday, 11 se 37 WO140827 #2019091240000084 RE: [WO140827] [S3] [INTERNAL] [INTERMITTEN] SR
Thursday, 12 sept 37 WO140652 #2019091240000093 RE: [E] [INTERNAL] [INTERMITTENT] [SR# 2-29561095
Thursday, 12 sept 37 WO140651 #2019091240000101 RE: [S-ESCALATION][S3][INTERNAL][WEB ACCESS PRO
Thursday, 12 sept 37 WO140834 #2019091240000119 RE: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-29574713
Thursday, 12 sept 37 WO140663 #2019091240000128 [S-ESCALATION][S3][INTERNAL][REQUEST DNS][SR#2
Link Backup up OSPF Area 71 Palu - manado via LL Telkom
Thursday, 12 sept 37 #2019091240000235
Pengecekan Metro Jasinga JKT-JSA-AN1 > WO140648
Thursday, 12 sept 37 #2019091240000146
Thursday, 12 sept 37 WO140854 #2019091240000155 [EP] [INTERNAL] [HIGH ERROR] [SR#2-296978122278] [
Thursday, 12 sept 37 #2019091240000137 Reset Looping at JKT-KPI-AN1-ESS12
Thursday, 12 sept 37 WO140866 #2019091240000164 [ES] [INTERNAL] [HIGH EROR] [SR# 2-297001255248]
Thursday, 12 sept 37 WO140879 #2019091240000182 [S3] [WO140879] [INTERNAL] [Intermitten] SR#2-2970
reset sdp NMS TN EID
Thursday, 12 sept 37 #2019091240000173
Thursday, 12 sept 37 WO140896 #2019091240000191 RE: [S3] [WO140896] [INYTERNAL] [HIGH LATENCY]
Thursday, 12 sept 37 WO140692 #2019091240000208 [S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-2970
Thursday, 12 sept 37 WO140900 #2019091240000217 [S3] [WO140900] [INTERNAL] [IP ACCES PROB] SR#2-
Thursday, 12 sept 37 WO140899 #2019091240000226 [EP] [INTERNAL] [INTERMITTEN] [SR# 2-295747135048
[S3] [INTERNAL] [RFO] SR#2-296658111019 CYBERINDO ADITAMA, PT DE
Thursday, 12 sept 37 WO140855 #2019091240000253
Thursday, 12 sept 37 WO140908 #2019091240000244 [S3] [WO140908] [INTERNAL] [High Latency] SR#2-
Thursday, 12 sept 37 WO140912 #2019091240000262 [S3] [INTERNAL] [INTERMITTEN] SR# 2-29715494346
Thursday, 12 sept 37 WO140913 #2019091240000271 [S3] [INTERNAL] [REDUCE BANDWIDTH] SR#2-2971538
Thursday, 12 sept 37 WO140705 #2019091240000281 [ES] [INTERNAL] [INTERMITTEN] [SR#2-2950504951
Thursday, 12 sept 37 WO140920 #2019091240000299 [PL2] [INTERNAL] [INTERMITTEN] SR# 2-289470149632
Thursday, 12 sept 37 WO140927 #2019091340000019 RE [S3] [INTERNAL] [WEB ACCESS PROB] SR#2-29730
Thursday, 12 sept 37 WO140928 #2019091340000028 [S3] [INTERNAL] [Website Access Problem] SR#2-28
Thursday, 12 sept 37 WO140926 #2019091340000037 [S3] [INTERNAL] [INTERMITTEN] SR# 2-296485331300 C
Friday, 13 septem 37 WO140717 #2019091340000046 [WO140717] RAN Access Problem - Looping Problem is
Friday, 13 septem 37 WO140720 #2019091340000055 [WO140720] RAN Access Problem - VLAN Issue is esca
Friday, 13 septem 37 WO140731 #2019091340000064 [S3] [INTERNAL] [IP ROUTING PROB] SR# 2-29766651
Friday, 13 septem 37 WO140940 #2019091340000073 [EP] [INTERNAL] [INTERMITTENT] [SR#2-297663266478
Friday, 13 Septem 37 WO140953 #2019091340000082 [WO140953] TS koneksi Cellular Telkomsel untuk end
Friday, 13 septem 37 TT29547509 #2019091340000091 [Eskalasi Alarm ] IP BACKBONE ME_BACKHAUL MKS-KIM
Friday, 13 septem 37 WO140738 #2019091340000108 [WO140738] [PL2] [INTERNAL] [High Latency] SR# 2-2
Friday, 13 septem 37 #2019091340000117 Mohon support pengecekan dan Troubleshoot Incompl
Friday, 13 septem 37 WO140964 #2019091340000126 [S2] [INTERNAL] [DOWN] SR# 2-297734259988 JIN
Friday, 13 septem 37 WO140974 #2019091340000135 [S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR#2-
Friday, 13 septem 37 WO140746 #2019091340000144 [EP] [INTERNAL] [INTERMITTENT] [SR#2-297806088908
[EP] [INTERNAL] [INTERMITTENT] [SR#2-297663266478] [DETH BBTPN M
Friday, 13 septem 37 WO140751 #2019091340000153
Friday, 13 septem 37 WO140975 #2019091340000162 [WO140975] [S3] [INTERNAL] [INTERMITTEN] SR#2-29
Friday, 13 septem 37 WO140979 #2019091340000171 [S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR#2
Friday, 13 septem 37 WO140978 #2019091340000181 [RE]:[S-ESCALATION][S3][INTERNAL][LATENCY][SR#
Friday, 13 septem 37 WO140762 #2019091340000199 [S2] [INTERNAL] [DOWN] SR#2-297875188464 DUAK S
RTO Patner NGSSP via internet KPI
Friday, 13 septem 37 #2019091340000206
Friday, 13 septem 37 WO140989 #2019091340000215 [WO140989] [S3] [INTERNAL] [REDUCED] SR#2-2978
Friday, 13 septem 37 WO140983 #2019091340000224 [S3] [INTERNAL] [IP ACCESS PROB] SR#2-29718569921
Friday, 13 septem 37 WO140761 #2019091340000233 [S2] [OPEN] [DOWN] [SR#2-297813772371] [PT PANIN
Friday, 13 septem 37 WO140990 #2019091340000242 [S1] [INTERNAL] [DOWN] SR# 2-297931638883 ANDI
Friday, 13 septem 37 #2019091340000251 Reroute www.kaskus.co.id via OIXP
Friday, 13 septem 37 WO140993 #2019091440000017 [S3] [INTERNAL] [REQUEST] SR# 2-297845416613 & 2
Friday, 13 septem 37 TT29558094 #2019091440000026 ESCALATE TT29558094 IMPACT: Looping ## SpokeSdp
Friday, 13 septem 37 WO140996 #2019091440000035 [S1] [INTERNAL] [DOWN] SR#2-297966889670 MITRA
Friday, 13 septem 37 WO140998 #2019091440000044 [S3] [internal] [INTERMITTEN] SR#2-2979890223
Friday, 13 septem 37 WO141000 #2019091440000053 [S2] [INTERNAL] [DOWN] SR#2-297989022451 PT. SE
Friday, 13 septem 37 WO141003 #2019091440000062 Pengecekan Metro E Mitra SUNTER ( JKT-MTS-AN1 )
Friday, 13 Septem 37 #2019091440000071 Kesulitan Akses VPN
Friday, 13 septem 37 WO140773 #2019091440000081 [WO140773] [PL2] [INTERNAL] [INTERMITTEN] SR# 2
Friday, 13 septem 37 #2019091440000106 Mohon bantuan pengecekan dan TS beberapa nodeb un
Saturday, 14 sept 37 WO140779 #2019091440000099 [S3] [internal] [LATENCY] SR#2-298019361884 & SR#2
Saturday, 14 sept 37 #2019091440000115 Need Help Check VLAN
Saturday, 14 sept 37 WO140783 #2019091440000124 RE: [S2] [INTERNAL] [DOWN] SR# 2-298127712814 F
Saturday, 14 sept 37 WO141014 #2019091440000133 RE: [PL1] [OPEN] [DOWN][WO141014] SR#2-29816742594
Saturday, 14 sept 37 WO141016 #2019091440000142 RE: [PL2] [INTERNAL] [HIGH LATENCY] SR#2-29816742
Saturday, 14 sept 37 #2019091440000151 reroute IP 125.161.120.1 via telkom
Saturday, 14 sept 37 WO141017 #2019091440000161 RE: [S3] [INTERNAL] [LATENCY] SR# 2-298383360792
Saturday, 14 sept 37 WO141018 #2019091440000179 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-29141281
Saturday, 14 sept 37 WO140811 #2019091440000188 RE: [S3] [INTERNAL] [LATENCY] SR#2-298407034993
Saturday, 14 sept 37 WO140812 #2019091440000197 RE: [PL2] [INTERNAL] [Intermitten] SR#2-298458662
Saturday, 14 sept 37 WO141033 #2019091440000204 RE: [INTERMITTENT] TOKO [P363-DAYA MURNI 2] / TG
Saturday, 14 sept 37 WO140822 #2019091440000213 Reset SDP SRP-CN1
Saturday, 14 sept 37 WO141226 #2019091440000222 RE: [WO141226] [PL2] [INTERNAL] [INTERMITTEN] SR
Saturday, 14 sept 37 #2019091440000231 Mohon bantuan Optimasi ME Simpang Metro
Saturday, 14 sept 37 #2019091540000015 Create Cacti BBL-TJP-AN
[WO141242] RAN Access Problem - VLAN Issue is escalated.
Saturday, 14 sept 37 WO141242 #2019091540000033
Sunday, 15 septe 37 WO141048 #2019091540000051 [S1] [INTERNAL] [DOWN] SR# 2-298791603662 PT U
[S_ESCALATION][S3][INTERNAL][INTERMITTEN][SR# 2-298724277365,2-
Sunday, 15 septe 37 WO141050 #2019091540000061
Reset Service sdp di SBY-KYN-CN1
Sunday, 15 septe 37 #2019091540000042
Sunday, 15 septe 37 #2019091540000024 Add config snmp-community at LPG-SPM-AN1-M8
Sunday, 15 septe 37 WO141251 #2019091540000079 RE: [EP] [EXTERNAL] [FLAPPING] [SR#2-298471697998]
Sunday, 15 septe 37 #2019091540000088 RE: Mohon bantuan create service @ SBY-KJR-AN1
Sunday, 15 septe 37 WO141257 #2019091540000097 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2990567386
Sunday, 15 septe 37 #2019091540000104 (Eskalasi Alarm) high utilisasi ME PWK-JAH-CN4-SR12e#
Sunday, 15 septe 37 WO141264 #2019091540000113 RE: [PL1] [INTERNAL] [DOWN] SR# 2-299282401587
Sunday, 15 septe 37 WO141064 #2019091540000122 RE: Pengecekan Metro E Mitra SUNTER ( JKT-MTS-AN1
Sunday, 15 septe 37 WO141265 #2019091540000131 RE: [S3] [WO141265] [INTERNAL] [LATENCY ] SR# 2
Sunday, 15 septe 37 TT29603064 #2019091640000013 RE: [Eskalasi Alarm ] High Utilization IP ACCESS ME_BAC
Request Balancing Traffic SMD-PE2 to BPP-PE2
Sunday, 15 septe 37 #2019091640000022
[S3] [WO141074] [INTERNAL] [INTERMITTEN] SR# 2-299438566385 PT M
Monday, 16 septe 37 WO141074 #2019091640000031
Monday, 16 septe 37 WO141077 #2019091640000041 [WO141077] [S3] [INTERNAL] [INTERMITTEN] SR# 2-2
Monday, 16 septe 37 TT29610501 #2019091640000059 RE: [Eskalasi Alarm ] High Utilization ME_BACKHAUL
Monday, 16 septe 37 WO141270 #2019091640000068 [S1] [INTERNAL] [DOWN] SR# 2-299753099402 ARTAMED
Request Type Request Category
Request NoteService Type
Specific Service
Received Via
Requestor KB Segmentation
Escalation
Problem HandlinService ProblemIntermittenVPN Service L2 MultHPSM I-NOC FH 400037 Proper Proper
Problem HandlinService Problemvsi down VPN Service L2 MultHPSM I-NOC FH 400062 Proper Proper
Problem HandlingService Problem service do VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400015 Proper Proper
Problem HandlingService Problem ping rto NAP Service IDIAI-NOC HPSMFH Backoffice IP/MPLS400070 Proper Proper
Problem HandlingService Problem service do VPN ServiceL2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
4000149 Proper Proper
Problem HandlingService Problem service fla VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper Proper
Problem HandlingService Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper Proper
Problem HandlingService Problem high latenc VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
I-NOC
FH Backoffice IP/MPLS400015 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS400072 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS400019 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conges Non Service
TO
East Java & Bali Nusra400030 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
delete stat Non ServiceNon Service
WhatsappBIMBO 4000159 Proper Proper
Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
WhatsappBIMBO 400015 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INIXI-NOC HPSMFH Backoffice IP/MPLS400037 Proper Proper
Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400039 Proper Proper
Problem Handling Others OSPF DownNon Service Non Service
I-NOC
FH Backoffice IP/MPLS
4000117 Proper Proper
Problem
Backbone
Handling
Congestion (International Link)Non Service
LPG-GDA-EN Non Service
I-NOC
HPSMFH Backoffice IP/MPLS400037 Proper Proper
Problem HandlingService Problem SDP Down VPN Service L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS400015 Proper Proper
Non Problem Handling
SDP Creation create SDP Non ServiceNon Service
WhatsappTO Sumatera400028 4000172 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
reroute to Non Service
Non ServiceEmail Others 400064 Proper Proper
Problem HandlingService Problem SAP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conges Non Service
I-NOC
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling
Create/Modify QoS
IntermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper
Problem HandlingService Problem tidak bisa NAP Service DNSI-NOC
HPSM
FH Backoffice IP/MPLS
4000134 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problem flapping VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link cong Non Service
I-NOC
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling
Cacti Update create cact Non Service
Non Service
Configuration
Email Management 400065 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conge Non Service
I-NOC
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling
SDP Creation create SDP NAP Service IDIAI-NOCHPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem ping to gooNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem ping to gooNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem ping to gooNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 4000129 Proper Proper
Problem HandlingService Problem ping to gooNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem ping to gooNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem reset bgp NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem intermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Non Problem Handling Others Aktivasi lin Non Service
Non ServiceEmail
TO Kalisumapa 4000147 Proper Proper
Problem HandlingService Problem ping 180.24NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Non Problem Handling
Cacti Update create cact Non ServiceNon ServiceEmail
TO Kalisumapa 400065 Proper Proper
Problem HandlingService Problem ping to gooNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conge Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem HandlingService Problem akses ke 10NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem IntermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Non Problem Handling
Cacti Update create cact Non Service Non ServiceEmail
TO Kalisumapa 400065 Proper Proper
Problem HandlingService Problem high latenc NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conge Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400020 Proper Proper
Problem HandlingService Problem high latencyVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400079 Proper Proper
Problem HandlingService Problem BGP Down NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem IntermittenVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService Problem High latencVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem link UpDowVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem reset bgp i NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400010 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem link down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400073 Proper Proper
Problem HandlingService Problem High latencVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Create/Modify QoS
intermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper
Problem HandlingService Problem web accessNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 400019 Proper Proper
Non Problem Handling
PTR Record Registration
request pe NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
add networNon Service
Non ServiceEmail
TO Kalisumapa 400020 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
TO Jabodetabek 400015 Proper Proper
Problem HandlingService Problem link ATM peVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
40008 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
TO Sumatera 400015 Proper Proper
Problem HandlingService Problem DNS isat ti NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem HandlingService Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400091 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
HPSM
TO Kalisumapa 400015 Proper Proper
Problem HandlingService Problem ping intermNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem request rerNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem ping intermNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400097 400062 Proper Proper
Problem HandlingService Problem ping intermVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem ping high l NAP Service INIXI-NOC
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem ping high l NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem ping high l NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Create/Modify QoS
request moVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
400031 Proper Proper
Problem HandlingService Problem mengubah V
c PN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400076 Proper Proper
Problem HandlingService Problem peering II NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem ping high l NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem tidak detec VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400016 Proper Proper
Problem HandlingService Problem tidak detec VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem add routingVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000158 4000136 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Problem HandlingService Problem request bypNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem
Backbone
Handling
Congestion (International Link)Non Service
link conges Non Service
I-NOC
HPSM
FH Backoffice IP/MPLS
400078 4000155 Proper Proper
Problem HandlingService Problem link high la NAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400070 Proper Proper
Problem HandlingService Problem SDP HuaweVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000172 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 4000174 Proper Proper
Problem HandlingService Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400064 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem IntermittenNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem ping high l VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem SDP HuaweVPN Service L2 Multipoint
I-NOC
HPSM FH Backoffice IP/MPLS
4000172 Proper Proper
Problem HandlingService Problem IntermittenNAP Service Others Email Others 400064 Proper Improper
Problem HandlingService Problem ping high l NAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem web can't aNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Problem HandlingService Problem bgp peer cuVPN Service L3 VPN
I-NOC
HPSM
FH Backoffice IP/MPLS
4000148 Proper Proper
Problem HandlingService Problem INIX BGP p NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 400028 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
reroute via Non Service
Non Service
WhatsappBIMBO 400064 Proper Proper
Non Problem Handling
Create/Modify Mac Filter
change m NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
40005 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) VPN Service
Intermitten L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
4000155 Proper Proper
Problem HandlingService Problem PW Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 Proper Proper
Non Problem Handling
Service Migrationcreate serv VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400047 Proper Proper
Problem HandlingService Problem tidak bisa Non Service Others Email Others 400064 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400031 400019 Proper Proper
Problem HandlingService Problem beberapa nVPN Service
L2 Point to Point
Access Back Oficce 4000114 Proper Proper
Problem HandlingService Problem ping to gooNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400070 4000129 Proper Proper
Problem HandlingService Problem SAP Down VPN Service
L2 Multipoint
TO
HPSM
West & Central Java400015 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Non ProblemDomestic
HandlingRouting Optimization
reroute preNon Service
Non Service
WhatsappBIMBO 4000126 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
40004 Proper Proper
Problem HandlingService Problem IntermittenNAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400062 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem Link congesNAP Service IDIAI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conges Non Service
I-NOC
FH Backoffice IP/MPLS
400020 Proper Proper
Non Problem Handling
Cacti Update Create CactNon Service
Non Service
WhatsappBIMBO 400065 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem request re NAP Service INIXI-NOC
HPSM
FH Backoffice IP/MPLS
400072 Proper Proper
Problem HandlingService Problem sdp down VPN Service
L2 Multipoint
TO
East Java & Bali Nusra400015 Proper Proper
Problem Handling
Network Change Impact
Add config Non Service
Non Service
WhatsappBIMBO 4000168 Proper Proper
Problem HandlingService Problem request penVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400037 400019 Proper Proper
Non Problem Handling
Service Migrationcreate sdp VPN Service
L2 Multipoint
I-NOC
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
Link conges Non Service
I-NOC
FH Backoffice IP/MPLS
400054 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400062 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
link conges Non ServiceEmail
TO Kalisumapa 400020 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
link conges Non ServiceEmail
TO Kalisumapa 400020 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Multipoint
I-NOC
HPSM
FH Backoffice IP/MPLS
400097 400062 Proper Proper
Problem HandlingService Problem IntermittenVPN Service
L2 Point toI-NOC
Point
HPSM FH Backoffice IP/MPLS
400097 400062 Proper Proper
Problem
Backbone
HandlingCongestion (Domestic Link) Non Service
link conges Non Service
I-NOC
FH Backoffice IP/MPLS
4000155 400019 Proper Proper
Problem HandlingService Problem BGP ptp INPNAP Service INP I-NOC
HPSM
FH Backoffice IP/MPLS
400071 Proper Proper
Received Date Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
toEscalation
L2
Escalate
SGPL2 SGP
to
L2 BIMBO
PIC
SGPL1 IPSStatus
9/9/2019 9:28 9/9/2019 9:53 0:25 25 No No Jauhar Closed
9/9/2019 9:33 9/9/2019 10:56 1:23 83 No No Dahlia Closed
9/9/2019 10:38 9/9/2019 11:03 0:25 25 No No Dahlia Closed
9/9/2019 9:54 9/9/2019 11:09 1:15 75 No No Jauhar Closed
9/9/2019 11:14 9/9/2019 11:21 0:07 7 No No Jauhar Closed
9/9/2019 11:11 9/9/2019 12:18 1:07 67 No No Dahlia Closed
9/9/2019 15:56 9/9/2019 16:00 0:04 4 No No Jauhar Closed
9/9/2019 18:30 9/9/2019 18:40 0:10 10 No No Jauhar Closed
9/9/2019 20:38 9/9/2019 20:41 0:03 3 No No Galih Closed
9/9/2019 21:11 9/9/2019 23:12 2:01 121 No No Galih Closed
9/9/2019 21:30 9/9/2019 22:26 0:56 56 No No Dinda Closed
9/9/2019 21:39 9/9/2019 23:34 1:55 115 No No Dinda Closed
9/9/2019 20:56 9/9/2019 21:11 0:15 15 No No Galih Closed
9/9/2019 21:55 9/9/2019 22:20 0:25 25 No No Dinda Closed
9/9/2019 21:58 9/9/2019 22:56 0:58 58 No No Galih Closed
9/9/2019 23:56 10/9/2019 0:37 0:41 41 No No Dinda Closed
9/10/2019 3:03 9/10/2019 5:14 2:11 131 No No Galih Closed
9/10/2019 8:38 9/10/2019 9:05 0:27 27 No No Riya Closed
9/10/2019 9:46 9/10/2019 9:52 0:06 6 No No Riya Closed
9/10/2019 10:46 9/10/2019 11:25 0:39 39 No No Bagas Closed
9/10/2019 11:39 9/10/2019 12:09 0:30 30 No No Bagas Closed
9/10/2019 12:01 9/10/2019 12:14 0:13 13 No No Riya Closed
9/10/2019 11:33 9/10/2019 12:55 1:22 82 No No Bagas Closed
9/10/2019 12:03 9/10/2019 13:05 1:02 62 No No Riya Closed
9/10/2019 12:33 9/10/2019 16:22 3:49 229 No Yes Riya Closed
9/10/2019 15:02 9/10/2019 16:25 1:23 83 No No Riya Closed
9/10/2019 15:29 9/10/2019 16:09 0:40 40 No No Bagas Closed
9/10/2019 11:33 9/10/2019 12:55 1:22 82 No No Bagas Closed
9/10/2019 16:05 9/10/2019 17:14 1:09 69 No No Riya Closed
9/10/2019 16:08 9/10/2019 16:14 0:06 6 No No Bagas Closed
9/10/2019 17:17 9/10/2019 17:51 0:34 34 No No Bagas Closed
9/10/2019 16:09 9/10/2019 17:38 1:29 89 No No Bagas Closed
9/10/2019 18:33 9/10/2019 19:16 0:43 43 No No Jauhar Closed
9/10/2019 19:39 9/10/2019 21:29 1:50 110 No Yes Galih Closed
9/10/2019 19:50 9/10/2019 21:30 1:40 100 No Yes Jauhar Closed
9/10/2019 21:16 9/10/2019 22:25 1:09 69 No Yes Galih Closed
9/10/2019 21:30 9/10/2019 22:45 1:15 75 No Yes Jauhar Closed
9/10/2019 21:18 9/10/2019 22:47 1:29 89 No Yes Galih Closed
9/10/2019 21:36 9/10/2019 21:57 0:21 21 No No Jauhar Closed
9/10/2019 22:56 9/10/2019 23:04 0:08 8 No No Galih Closed
9/10/2019 22:55 9/10/2019 23:24 0:29 29 No No Galih Closed
9/11/2019 1:22 9/11/2019 1:55 0:33 33 No No Jauhar Closed
9/11/2019 1:46 9/11/2019 3:06 1:20 80 No No Galih Closed
9/11/2019 8:47 9/11/2019 9:23 0:36 36 No No Dhio Closed
9/11/2019 9:31 9/11/2019 9:50 0:19 19 No No Dhio Closed
9/11/2019 8:00 9/11/2019 8:28 0:28 28 No No Dhio Closed
9/11/2019 10:03 9/11/2019 10:10 0:07 7 No Yes Bagas Closed
9/11/2019 10:03 9/11/2019 10:47 0:44 44 No No Bagas Closed
9/11/2019 11:16 9/11/2019 11:54 0:38 38 No No Bagas Closed
9/11/2019 12:36 9/11/2019 13:27 0:51 51 No No Bagas Closed
9/11/2019 13:12 9/11/2019 14:05 0:53 53 No No Dhio Closed
9/11/2019 14:21 9/11/2019 15:01 0:40 40 No No Dhio Closed
9/11/2019 14:11 9/11/2019 15:24 1:13 73 No No Dhio Closed
9/11/2019 14:33 9/11/2019 15:40 1:07 67 No No Bagas Closed
9/11/2019 13:59 9/11/2019 15:52 1:53 113 No No Dhio Closed
9/11/2019 15:55 9/11/2019 16:22 0:27 27 No No Bagas Closed
9/11/2019 15:56 9/11/2019 16:10 0:14 14 No No Dhio Closed
9/11/2019 17:23 9/11/2019 17:29 0:06 6 No No Dhio Closed
9/11/2019 18:22 9/11/2019 19:08 0:46 46 No No Dhio Closed
9/11/2019 20:06 9/11/2019 20:21 0:15 15 No No Dahlia Closed
9/11/2019 18:39 9/11/2019 20:40 2:01 121 No No Jauhar Closed
9/11/2019 20:09 9/11/2019 20:57 0:48 48 No No Dahlia Closed
9/11/2019 20:00 9/11/2019 21:18 1:18 78 No No Jauhar Closed
9/11/2019 19:50 9/11/2019 20:54 1:04 64 No No Jauhar Closed
9/11/2019 19:52 9/11/2019 22:15 2:23 143 No No Dahlia Closed
9/11/2019 20:44 9/11/2019 21:31 0:47 47 No No Jauhar Closed
9/11/2019 21:35 9/11/2019 22:06 0:31 31 No No Jauhar Closed
9/11/2019 23:59 9/12/2019 0:13 0:14 14 No No Dahlia Closed
9/11/2019 23:44 9/12/2019 0:31 0:47 47 No No Jauhar Closed
9/12/2019 0:16 9/12/2019 1:33 1:17 77 No No Jauhar Closed
9/12/2019 8:25 9/12/2019 8:31 0:06 6 No Yes Fajri Closed
9/12/2019 10:11 9/12/2019 11:15 1:04 64 No No Fajri Closed
9/12/2019 10:13 9/12/2019 10:15 0:02 2 No No Dhio Closed
9/12/2019 11:11 9/12/2019 11:30 0:19 19 No No Fajri Closed
9/12/2019 10:49 9/12/2019 10:50 0:01 1 No No Dhio Closed
9/12/2019 11:45 9/12/2019 11:53 0:08 8 No Yes Fajri Closed
9/12/2019 13:53 9/12/2019 14:09 0:16 16 No No Fajri Closed
9/12/2019 15:38 9/12/2019 15:41 0:03 3 No No Dhio Closed
9/12/2019 14:30 9/12/2019 14:33 0:03 3 No No Fajri Closed
9/12/2019 14:56 9/12/2019 15:04 0:08 8 No No Dhio Closed
9/12/2019 15:08 9/12/2019 15:11 0:03 3 No No Fajri Closed
9/12/2019 15:06 9/12/2019 15:19 0:13 13 No No Dhio Closed
9/12/2019 16:40 9/12/2019 17:18 0:38 38 No No Fajri Closed
9/12/2019 18:23 9/12/2019 18:38 0:15 15 No No Fajri Closed
9/12/2019 18:55 9/12/2019 20:10 1:15 75 No No Fadli Closed
9/12/2019 18:58 9/12/2019 20:09 1:11 71 No No Bagas Closed
9/12/2019 19:00 9/12/2019 19:45 0:45 45 No No Fadli Closed
9/12/2019 19:15 9/12/2019 19:51 0:35 35 No No Bagas Closed
9/12/2019 21:51 9/12/2019 22:38 0:47 47 No No Bagas Closed
9/12/2019 22:05 9/12/2019 23:44 1:39 99 No No Bagas Closed
9/12/2019 20:58 9/12/2019 22:17 1:19 79 No No Bagas Closed
9/13/2019 2:08 9/13/2019 2:25 0:17 17 No No Bagas Closed
9/13/2019 5:10 9/13/2019 7:34 2:24 144 No No Riya Closed
9/13/2019 10:14 9/13/2019 10:30 0:16 16 No Yes Riya Closed
9/13/2019 9:42 9/13/2019 10:23 0:41 41 No No Fajri Closed
9/13/2019 10:40 9/13/2019 10:47 0:07 7 No No Fajri P2C
9/13/2019 11:24 9/13/2019 11:37 0:13 13 No No Fajri Closed
9/13/2019 11:07 9/13/2019 11:17 0:10 10 No No Fajri Closed
9/13/2019 10:30 9/13/2019 11:01 0:31 31 No No Riya Closed
9/13/2019 13:02 9/13/2019 13:13 0:11 11 No No Fajri Closed
9/13/2019 14:46 9/13/2019 14:49 0:03 3 No No Fajri Closed
9/13/2019 14:42 9/13/2019 15:29 0:47 47 No No Riya Closed
9/13/2019 14:06 9/13/2019 14:40 0:34 34 No No Fajri Closed
9/13/2019 15:29 9/13/2019 15:37 0:08 8 No No Fajri Closed
9/13/2019 16:15 9/13/2019 17:01 0:46 46 No No Riya Closed
9/13/2019 15:58 9/13/2019 17:06 1:08 68 No No Riya Closed
9/13/2019 17:48 9/13/2019 17:49 0:01 1 No No Fajri Closed
9/13/2019 17:06 9/13/2019 17:44 0:38 38 No No Fajri Closed
9/13/2019 17:56 9/13/2019 18:12 0:16 16 No No Riya Closed
9/13/2019 17:48 9/13/2019 18:11 0:23 23 No No Fajri Closed
9/13/2019 17:48 9/13/2019 17:56 0:08 8 No No Fajri Closed
9/13/2019 18:02 9/13/2019 18:49 0:47 47 No No Fajri Closed
9/13/2019 18:17 9/13/2019 18:38 0:21 21 No No Riya Closed
9/13/2019 19:50 9/13/2019 20:57 1:07 67 No No dhio Closed
9/13/2019 19:52 9/13/2019 20:06 0:14 14 No No Dhio Closed
9/13/2019 21:09 9/13/2019 21:33 0:24 24 No No Dhio Closed
9/13/2019 21:41 9/13/2019 22:08 0:27 27 No No Dhio Closed
9/13/2019 22:36 9/14/2019 0:03 1:27 87 No No Dhio Closed
9/13/2019 23:57 9/14/2019 0:16 0:19 19 No No Bagas Closed
9/13/2019 22:09 9/14/2019 0:18 2:08 128 No Yes Bagas P2C
9/13/2019 23:01 9/13/2019 23:33 0:32 32 No No Dhio Closed
9/13/2019 22:20 9/13/2019 22:54 0:34 34 No No Bagas Closed
9/14/2019 2:45 9/14/2019 2:59 0:14 14 No No Bagas Closed
9/14/2019 3:31 9/14/2019 4:00 0:29 29 No No Dhio Closed
9/14/2019 8:52 9/14/2019 9:20 0:28 28 No No Riya Closed
9/14/2019 9:05 9/14/2019 9:31 0:26 26 No No Dinda Closed
9/14/2019 9:30 9/14/2019 10:41 1:11 71 No No Riya Closed
9/14/2019 10:50 9/14/2019 11:06 0:16 16 No No Dinda Closed
9/14/2019 11:00 9/14/2019 11:31 0:31 31 No No Dinda Closed
9/14/2019 11:03 9/14/2019 11:53 0:50 50 No No Dinda P2C
9/14/2019 12:15 9/14/2019 12:40 0:25 25 No No Riya Closed
9/14/2019 13:02 9/14/2019 13:24 0:22 22 No No Riya Closed
9/14/2019 14:45 9/14/2019 15:22 0:37 37 No No Riya Closed
9/14/2019 16:10 9/14/2019 16:16 0:06 6 No No Dinda Closed
9/14/2019 17:48 9/14/2019 17:59 0:11 11 No No Dinda Closed
9/14/2019 18:24 9/14/2019 19:00 0:35 35 No No Riya Closed
9/14/2019 22:37 9/14/2019 22:51 0:14 14 No No Dhio Closed
9/14/2019 22:57 9/14/2019 23:00 0:03 3 No No Dhio Closed
9/15/2019 0:10 9/15/2019 0:21 0:11 11 No No Fajri P2C
9/15/2019 4:28 9/15/2019 5:49 1:20 80 No No Dhio P2C
9/15/2019 4:15 9/15/2019 4:18 0:03 3 No No Fajri Closed
9/15/2019 5:51 9/15/2019 5:59 0:08 8 No No Fajri Closed
9/15/2019 6:37 9/15/2019 6:51 0:14 14 No No Fajri P2C
9/15/2019 9:35 9/15/2019 10:23 0:48 48 No No Galih P2C
9/15/2019 11:44 9/15/2019 12:35 0:51 51 No No Galih P2C
9/15/2019 15:46 9/15/2019 16:00 0:14 14 No No Galih Closed
9/15/2019 17:00 9/15/2019 17:45 0:45 45 No No Dinda P2C
9/15/2019 19:05 9/15/2019 19:24 0:19 19 No No Riya P2C
9/15/2019 19:14 9/15/2019 20:04 0:50 50 No No Fajri P2C
9/15/2019 19:50 9/15/2019 21:53 2:03 123 No No Riya P2C
9/15/2019 21:38 9/15/2019 22:11 0:33 33 No No Fajri P2C
9/16/2019 0:29 9/16/2019 1:15 0:46 46 No No Fajri P2C
9/16/2019 4:04 9/16/2019 4:34 0:30 30 No No Riya P2C
9/16/2019 5:58 9/16/2019 7:06 1:07 67 No No Riya P2C
9/16/2019 7:33 9/16/2019 8:27 0:54 54 No No Jauhar P2C
Note External Customer
Special Note
pengecekan MDO-BTG-EN1-X2 (114.0.44.64) hanya mempunyai satu peering dan link PTP ny bad
create new path pada tunnel disis PT APLIKANUSA LINTASARTA
saat pengecekan service sudah upARTHA TELEKOMINDO
setelah segmentasi, sudah bisa pi KALTIM PARada yang kurang konfigurasi impact NIW 18874
saat pengecekan service sudah upMIDI UTAMA INDONESIA
create LSP di JKT-CSF-AN1 to_SIN SINGAPORE TELECOMMUNICATIONS LTD
ubah path ke yang lebih baik PWT-BTR-PE1 to_PWT-CLC-AN1
ubah path lsp PWT-BTR-PE2 to_PWT-SDJ-EN1
reset untuk SDP 16639:210473353 at JKT-KPI-CN2-SR12.
segmentasi antar metro aman danMXIMA t JBR
Create
set ecmpLSP3 pada
pada SMG-SLT-EN1 servPT. GRAHAMEDIA
node MDR-KLA-EN1-SASR6, hasilnyaINFORMASI
traffic sudah terisi namun belum load-share.
Kemungkinan dikarenakan traffic LDP dari node lain yang memiliki kapasitas tinggi sehingga memenuhi link tersebut.
Delete static route 106.14.3.0/24 at jkt-kpi-di Request pak ariesta at WAG SPM L1
Reset SDP binding 7208 at LPG-PE2 (flag loopinRequest Mas Ugi
Jalur tersebut sudah best path, s ARANA TEKNOLOGI INDONESIA
saat ini link sudah
Berdasarkan terpantau nor
hasil pengecekan SKYLINE
kami, SEMESTA
jalur yang dilalui oleh interface tersebut melalui link CSC yang MTU nya hanya support di 2000.
Sehingga kami set MTU PWK-HGS-EN1-IXRR6 >< CRB-PLB-PE1-SR7 menjadi 2000 dan sudah terpantau Up.
dari LPG-BRN-EN2 hanya ada 1 link ke arah upstream dan Link yang congest disebabkan adanya link yang putus antara BRN-EN2><GBL-EN
Reset SDP binding 16639 at JKT-KPI-CN1 (flag looping)
create SDP at MDN-BCP-CN2 to ACH-LSW-EN1 di kedua sisi
reroute prefix 125.162.168.0/23 & 110.138.4requestor Div. Change Management
reset Sap karena looping
tuning metric at PAL-CN2 interface G 3/0/0 dari 45 ke 70
update QOS 1000 menjadi Level 4 ALTRI
pelanggan menggunakan DNS Naw
DBS breach karena menungu pengecekan dari bimbo
membuat jalur lsp baru di sisi MD BTPN KK BITUNG
change path LSP dari telkom ke ic REACH NETWORK SERVICES INDONESIA
tuning metrik dari default to 30 at PWT-BWG-EN1 to_PWT-BJG-AN1
create cacti
reset SDP
cerate LSP JALA LINTAS MEDIA
tuning metric at PAL-CN2 interface G 3/0/0 dari 70 ke 45
create SDP dari MLG-PE1 ke JBC-E BANK SHINHAN INDONESIA
inbound ke arah google dari eqx-nPT. SUMIDH sedang dieskalasikan ke google & ispl
inbound ke arah google dari eqx-nPT. Cicor Pa sedang dieskalasikan ke google & ispl
inbound ke arah google dari eqx-nINDOSAT MEsedang dieskalasikan ke google & ispl
inbound ke arah google dari eqx-nPT. SANTOS sedang dieskalasikan ke google & ispl
inbound ke arah google dari eqx-nPRIMACOM sedang dieskalasikan ke google & ispl
optimasi dengan tidak melalui ja PT. SUMBER ALFARIA TRIJAYA
reset BGP inix
segmentasi sisi ME normal, ping kePT BANK QNB INDONESIA
tidak dapat di optimasi di karena INDOSAT MEGA MEDIA
cek terdapat link congest KIM-P <> KIM-CN2 & KIM-P <> KIM-CN1, dan saat tidak ada link alternatif lain nya
aktivasi protocol di PAL-CN2
rerour prefix 180.241.56.0/23 dari OIXP to telkom
add tree dan graph MKS-SKG-EN1
inbound ke arah google dari eqx-nap congest & gsw-node2 to google no traffic
dari TPC-EN1 hanya memiliki kaki ke TPC-AN1 dan kedua port sudah full trafik. Sudah Coba setting LSR,ECMP, metrik dan LSP transit no im
reroute prefix 103.229.72.0/24 MANDIANGIN BATUBARA
reset SDP
tunning metric disisi MTH-CN2 ke PT. BANK CENTRAL ASIA
create LSP menghindari jalur yang WAHANA BARATAMA MINING
create cacti
merupakan bestpath karena suda INDOSAT MEGA MEDIA
tunning metric disisi BJB-EN1 int 0/1/1.100 before no metric, after 70.
ping normal tidak ada packet loss PT BANK HSBC INDONESIA
reset BGP SMARTLINK GLOBAL MEDIA
change path to_MKS-MGD-AN1-X3_f
ADI INTI MANDIRI SOLUSI
coba set metric dan kembalikan n PT. SUMBER ALFARIA TRIJAYA
change path lsp at lpg-pe2-sr7 t GIGA PATRA MULTIMEDIA
tidak dapat dioptimasi karena li PT. BANK CENTRAL ASIA TBK
reset bgp inix MITRA ABDI SOLUSI
optimasi via LSP PT. SUMBER ALFARIA TRIJAYA
create new path tunnel at PLK-SP Cinemax Global Pasifik
create path baru untuk lsp di keduBANK OF AMERICA NA
saat pengecekan port sudah tidak PT. SUMBER ALFARIA TRIJAYA
create path lsp loose at YOG-KG PT UNION ROUTELINK COMMUNICATION
change qos to level 5 “fc ef” at jk PT. SUMBER ALFARIA TRIJAYA
reroute IP tujuan 125.161.160.0/1KANGEAN ENERGY INDONESIA LTD
change path LSP dari sebelumnya vPT ASTRA INTERNATIONAL
eskalasi ke bu Tities untuk ditamb RIAU MEDIA GRAFIKA
add network OSPF adjacency
reset SDP
menyarankan pemeriksaan config PT. BANK BCA KCP Kalungkung
reset SDP
eskalasi ke pak Alac/bu Tities unt BANK MUAMALAT
eskalasi
create newke pihak
path google terkait ping high latency
26 sept
reset SDP 2019 :
- service existing : service id 10653 menggunakan sdp 193
eskalasi ke pihak: service
Service dummy google terkait pi menggunakan
id 11111 MERAH PUTIHsdp
TELEMATIKA
915
action :
pindah peering via Telkom AS-771REGUS BUSINESS CENTRE INDONESIA
merubah sdp di service id 10653 menggunakan new sdp 915
tidak bisa dioptimasi karena jalur MAXIMA DATA
sisi
createLMTnew
: path PT ASTRA INTERNATIONAL
ubah mpls l2vc port gi 0/5/0, diubah ke service existing yakni 10653
CYBERINDO ADITAMA
reroute via biznet PARSAORAN GLOBAL DATA TRANS
eskalasi ke pihak google terkait pi PT WIFIKU INDONESIA
eskalasi ke pihak google terkait pi BERKAT SAWIT UTAMA
modif qos ALTRI
mengubah config port member lagNDOSAT MEGA MEDIA
peering ke IIX sempat down karenaDEWATA TELEMATIKA
optimasi prefix 89.185.32.0/19 daFAJAR PUTRA KENCANA
2x10G SBY-BLI Down sehingga di r JETCOMS NETINDO
delete macmove at SRP-CN1 & CN2 service UP 285014033
reset service 285014026 at SRP-CN1 karena looping
add config default-route-advertis PT MITSUI LEASING CAPITAL INDONESIA
create lsp pp Indosat BTPN KK Kotamubago
optimasi tidak bisa dilakukan kare Telkomsel
traffic tidak bisa di load-share karena under lag
eskalasi ke pihak google terkait pi INDOSAT MEGA MEDIA
add sdp far-end at BLI-GSB-CN2-X8A to BLI-GYR-EN1-950C
create new path JINOM NETWORK INDONESIA
reroute optimasi routing via Telk REGUS BUSINESS CENTRE INDONESIA
create lsp pp BTPN KCP PAMEKASAN
create new path BTPN KK Kotamubago
create new path LAXO GLOBAL AKSES PT
create lsp pp BEND. PENGELUARAN STAIN PAMEKASAN
create lsp pp PT UNION ROUTELINK COMMUNICATION
change lsp to ldp DUAK SATU DUA TIGA
sudah coba reroute via Pgascom (AS-56258) tapimproper karena tidak eskalasi ke bbip dulu
menyarankan
create lsp pp pelanggan menggunakan IP source sesuai yg diadvertise ke peer INP mereka
17 sept 2019 :
- menambahkan prefix pelanggan ke
BANK
RADB
BRIoleh
SYARIAH
IOCH / Chronic
menemukan sap port pada servicePT PANIN BANK TBK
change ldp to lsp ANDIRA INFOMEDIA
reroute via OIXP
allow mac 4c:5e:0c:5b:19:ce CROSS NETWORK INDONESIA
reset SDP
change to LDP dan link BPP><BJM MITRA LINTAS MULTIMEDIA
reengineering dengan tunning metri
KHAZANAH MEDIA NETWORK NUSANTARA
change ldp to lsp PT. SEMESTA CITRA MEDIA
tidak terdapat service L2 pada router AN dan CN
IP indohome 180.252.141.217 sudha via tel eskalation proper karena sudah di arahkan ke BBIP dan BBIP kordinasi langsung dengan IPSP
create path menghidari hop congeHUTCHISON 3 INDONESIA
service dan jalur antar metro normal
inbound ke arah google dari eqx-nPT. SUMIDH sedang dieskalasikan ke google & ispl
service 389700 & 312992044 looping dari akses reset no improve
optimasi dengan membuat jalur lsFAJAR TECHNO SYSTEM
optimasi dengan membuatkan path
HUTCHISON 3 INDONESIA
Create path lsp pp dengan jalur y HUTCHISON 3 INDONESIA
Reroute prefix 125.161.120.1, before OIXP, aft request pak dakrun
membuat path lsp pp dengan jalurPT.
y INTERNET MADJU ABAD MILENINDO
optimasi melewati jalur upstream TELEMEDIA PRIMA NUSANTARA
kami jalur LPG-PE2><LPG-MTR-AN1
SUMATERA
m MULTIMEDIA SOLUSI
optimasi dengan membuat jalur lspINDOSAT MEGA MEDIA
pindah ke path eksisting terpantauTOKO DAYA MURNI 2
reset sdp di sisi SRP-CN1 sesuai request.
Sudah kami optimasi
Untuk node saimawang dengan mengubah
sepertinyaCV metricCommunication
t Network pada interface "to_LPG-SPM-AN1-ESS7"
Indonesia di sisi LPG-PE2 dari 25 menjadi 43.
Saat ini traffic load share via Way Halim.
Create cacti BBL-TJP-AN1&2
Reset SDP binding
Optimasi via LDP disisi LPG-UVM PT UNION ROUTELINK COMMUNICATION
hasil pengecekan routing via domeINTEGRA KREASITAMA SOLUSINDO
Reset SDP binding
Add config snmp-community at LPG-SPM-AN1-M8
menemukan segmen JTL-CORE2 <>CITIBANK
D N.A.
create SDP binding pada service VPLS di sisi KYN-CN1 dan KYN-CN2 ke arah KJR-AN1 dan create QOS sap-ingress 45001 disisi KJR-AN1.
optimasi menghindari link SGI-AN MNC KABEL MEDIACOM
merubah system load balancing dari lbl-only ke lbl-ip-l4-teid di JAH-CN4
LSP disisi SPT-EN1 Down dan sudahINDOSAT MEGA MEDIA
Binding sdp di sisi PGD-CN1 dan PGD-CN2 ke arah MTS-AN1
create new path LSP PP di LPG- PT. UNION ROUTELINK COMMUNICATION
tuning metric interface Eth-Trunk70 di BCP-CN1 before no cost after cost 20
tunning metric disisi BPP-MTH-CN2 before 11 after 12
create lsp pp PT MORA TELEMATIKA INDONESIA
create lsp pp PARSAORAN GLOBAL DATA TRANS
change path lsp transit to avid link congest
segmentasi normal & reset bgp ARTAMEDIA CITRA TELEMATIKA INDONESIA
hanya support di 2000.
us antara BRN-EN2><GBL-EN1
metrik dan LSP transit no improve
ordinasi langsung dengan IPSPM, req dari IBM
5 menjadi 43.
ess 45001 disisi KJR-AN1.
Date WeekWO /Ticket ID OTRS ID
Monday, 2 September 2019 36 WO139328 #2019090240000076
Monday, 2 September 2019 36 WO139508 #2019090240000085
Monday, 2 September 2019 36 WO139331 #2019090240000101
Monday, 2 September 2019 36 WO139326 #2019090240000111
Monday, 2 September 2019 36 TT29192960 #2019090240000129
Monday, 2 September 2019 36 TT29193125 #2019090240000138
Monday, 2 September 2019 36 WO139346 #2019090240000147
Monday, 2 September 2019 36 WO139536 #2019090240000165
Monday, 2 September 2019 36 WO139361 #2019090240000174
Monday, 2 September 2019 36 WO139538 #2019090240000183
Monday, 2 September 2019 36 WO139373 #2019090240000192
Monday, 2 September 2019 36 WO139375 #2019090240000209
Monday, 2 September 2019 36 WO139333 #2019090240000218
Monday, 2 September 2019 36 WO139382 #2019090340000011
Monday, 2 September 2019 36 #2019090340000029
Monday, 2 September 2019 36 WO139390 #2019090340000038
Monday, 2 September 2019 36 WO139392 #2019090340000047
Monday, 2 September 2019 36 WO139391 #2019090340000056
Monday, 2 September 2019 36 WO139393 #2019090340000065
Monday, 2 September 2019 36 WO139378 #2019090340000074
Monday, 2 September 2019 36 WO139380 #2019090340000083
Monday, 2 September 2019 36 WO139405 #2019090340000092
Tuesday, 3 September 2019 36 WO139413 #2019090340000109
Tuesday, 3 September 2019 36 WO139415 #2019090340000118
Tuesday, 3 September 2019 36 WO139414 #2019090340000127
Tuesday, 3 September 2019 36 TT29220063 #2019090340000136
Tuesday, 3 September 2019 36 #2019090340000145
Tuesday, 3 September 2019 36 WO139567 #2019090340000154
Tuesday, 3 September 2019 36 WO139579 #2019090340000163
Tuesday, 3 September 2019 36 WO139589 #2019090340000172
Tuesday, 3 September 2019 36 #2019090340000181
Tuesday, 3 September 2019 36 WO139600 #2019090340000191
Tuesday, 3 September 2019 36 TT29224527 #2019090340000207
Tuesday, 3 September 2019 36 TT29224400 #2019090340000216
Tuesday, 3 September 2019 36 WO139644 #2019090340000225
Tuesday, 3 September 2019 36 WO139601 #2019090340000234
Tuesday, 3 September 2019 36 TT29227582 #2019090340000243
Tuesday, 3 September 2019 36 #2019090340000252
Tuesday, 3 September 2019 36 #2019090340000261
Tuesday, 3 September 2019 36 WO139616 #2019090340000271
Tuesday, 3 September 2019 36 WO139613 #2019090340000298
Tuesday, 3 September 2019 36 WO139622 #2019090340000314
Tuesday, 3 September 2019 36 WO139656 #2019090340000289
Tuesday, 3 September 2019 36 WO139623 #2019090340000305
Tuesday, 3 September 2019 36 WO139657 #2019090440000018
Tuesday, 3 September 2019 36 WO139663 #2019090440000027
Tuesday, 3 September 2019 36 #2019090440000036
Tuesday, 3 September 2019 36 WO139842 #2019090440000045
Tuesday, 3 September 2019 36 WO139846 #2019090440000054
Tuesday, 3 September 2019 36 WO139850 #2019090440000063
Tuesday, 3 September 2019 36 WO139849 #2019090440000072
Wednesday, 4 September 2019 36 WO139851 #2019090440000081
Wednesday, 4 September 2019 36 WO139852 #2019090440000091
Wednesday, 4 September 2019 36 WO139853 #2019090440000107
Wednesday, 4 September 2019 36 WO139682 #2019090440000116
Wednesday, 4 September 2019 36 WO139688 #2019090440000171
Wednesday, 4 September 2019 36 WO139706 #2019090440000125
Wednesday, 4 September 2019 36 #2019090440000130
Wednesday, 4 September 2019 36 WO139871 #2019090440000143
Wednesday, 4 September 2019 36 WO139721 #2019090440000152
Wednesday, 4 September 2019 36 #2019090440000161
Wednesday, 4 September 2019 36 WO139732 #2019090440000198
Wednesday, 4 September 2019 36 WO139733 #2019090440000189
Wednesday, 4 September 2019 36 WO139879 #2019090440000205
Wednesday, 4 September 2019 36 WO139730 #2019090440000214
Wednesday, 4 September 2019 36 WO139734 #2019090440000232
Wednesday, 4 September 2019 36 WO139738 #2019090440000223
Wednesday, 4 September 2019 36 WO139884 #2019090440000241
Wednesday, 4 September 2019 36 WO139886 #2019090540000016
Wednesday, 4 September 2019 36 WO139888 #2019090540000025
Wednesday, 4 September 2019 36 WO139889 #2019090540000034
Wednesday, 4 September 2019 36 WO139891 #2019090540000043
Wednesday, 4 September 2019 36 WO139892 #2019090540000052
Wednesday, 4 September 2019 36 #2019090540000061
Wednesday, 4 September 2019 36 WO139743 #2019090540000071
Wednesday, 4 September 2019 36 WO139747 #2019090540000089
Thursday, 5 September 2019 36 WO139901 #2019090540000098
Thursday, 5 September 2019 36 WO139750 #2019090540000105
Thursday, 5 September 2019 36 WO139751 #2019090540000114
Thursday, 5 September 2019 36 WO139906 #2019090540000123
Thursday, 5 September 2019 36 WO139912 #2019090540000132
Thursday, 5 September 2019 36 WO139913 #2019090540000141
Thursday, 5 September 2019 36 WO139764 #2019090540000151
Thursday, 5 September 2019 36 #2019090540000196
Thursday, 5 September 2019 36 TT29305881 #2019090540000187
Thursday, 5 September 2019 36 WO139914 #2019090540000178
Thursday, 5 September 2019 36 WO139780 #2019090540000169
Thursday, 5 September 2019 36 WO139927 #2019090540000231
Thursday, 5 September 2019 36 WO139929 #2019090540000258
Thursday, 5 September 2019 36 WO139786 #2019090540000249
Thursday, 5 September 2019 36 #2019090540000203
Thursday, 5 September 2019 36 WO139934 #2019090540000212
Thursday, 5 September 2019 36 WO139788 #2019090540000267
Thursday, 5 September 2019 36 #2019090540000221
Thursday, 5 September 2019 36 WO139787 #2019090540000276
Thursday, 5 September 2019 36 WO139790 #2019090540000285
Thursday, 5 September 2019 36 WO139946 #2019090540000294
Thursday, 5 September 2019 36 WO139941 #2019090540000301
Thursday, 5 September 2019 36 WO139947 #2019090540000311
Thursday, 5 September 2019 36 WO139796 #2019090540000329
Thursday, 5 September 2019 36 WO139953 #2019090540000338
Thursday, 5 September 2019 36 WO139803 #2019090540000347
Thursday, 5 September 2019 36 WO139808 #2019090640000014
Friday, 6 September 2019 36 WO139812 #2019090640000023
Friday, 6 September 2019 36 WO140029 #2019090640000032
Friday, 6 September 2019 36 WO139964 #2019090640000041
Friday, 6 September 2019 36 WO139974 #2019090640000051
Friday, 6 September 2019 36 WO140050 #2019090640000069
Friday, 6 September 2019 36 WO139979 #2019090640000078
Friday, 6 September 2019 36 WO140060 #2019090640000087
Friday, 6 September 2019 36 WO139980 #2019090640000096
Friday, 6 September 2019 36 WO139778 #2019090640000103
Friday, 6 September 2019 36 #2019090640000112
Friday, 6 September 2019 36 WO139982 #2019090640000121
Friday, 6 September 2019 36 WO139981 #2019090640000131
Friday, 6 September 2019 36 WO139984 #2019090640000149
Friday, 6 September 2019 36 WO140063 #2019090640000158
Friday, 6 September 2019 36 #2019090640000167
Friday, 6 September 2019 36 WO140086 #2019090640000176
Friday, 6 September 2019 36 #2019090640000211
Friday, 6 September 2019 36 WO139996 #2019090640000185
Friday, 6 September 2019 36 WO140002 #2019090640000194
Friday, 6 September 2019 36 WO140079 #2019090640000201
Friday, 6 September 2019 36 WO140092 #2019090640000229
Friday, 6 September 2019 36 WO140098 #2019090640000238
Friday, 6 September 2019 36 WO140103 #2019090640000247
Friday, 6 September 2019 36 WO140097 #2019090640000256
Friday, 6 September 2019 36 WO140111 #2019090740000012
Friday, 6 September 2019 36 WO140112 #2019090740000021
Friday, 6 September 2019 36 WO140113 #2019090740000031
Friday, 6 September 2019 36 #2019090740000076
Friday, 6 September 2019 36 #2019090740000085
Friday, 6 September 2019 36 WO140114 #2019090740000049
Friday, 6 September 2019 36 #2019090740000058
Friday, 6 September 2019 36 #2019090740000067
Saturday, 7 September 2019 36 WO140016 #2019090740000094
Saturday, 7 September 2019 36 #2019090740000101
Saturday, 7 September 2019 36 WO140119 #2019090740000111
Saturday, 7 September 2019 36 WO140122 #2019090740000129
Saturday, 7 September 2019 36 WO140023 #2019090740000138
Saturday, 7 September 2019 36 WO140237 #2019090740000147
Saturday, 7 September 2019 36 WO140236 #2019090740000156
Saturday, 7 September 2019 36 WO140243 #2019090740000165
Saturday, 7 September 2019 36 WO140244 #2019090740000174
Saturday, 7 September 2019 36 WO140245 #2019090740000183
Saturday, 7 September 2019 36 #2019090740000192
Saturday, 7 September 2019 36 WO140140 #2019090740000209
Saturday, 7 September 2019 36 WO140252 #2019090740000218
Saturday, 7 September 2019 36 WO140251 #2019090740000227
Saturday, 7 September 2019 36 WO140143 #2019090740000236
Saturday, 7 September 2019 36 WO140142 #2019090740000245
Saturday, 7 September 2019 36 WO140253 #2019090740000254
Saturday, 7 September 2019 36 WO140144 #2019090740000272
Saturday, 7 September 2019 36 WO140145 #2019090740000263
Saturday, 7 September 2019 36 WO140148 #2019090840000011
Saturday, 7 September 2019 36 WO140149 #2019090840000029
Sunday, 8 September 2019 36 #2019090840000038
Sunday, 8 September 2019 36 #2019090840000047
Sunday, 8 September 2019 36 TT29386776 #2019090840000056
Sunday, 8 September 2019 36 #2019090840000065
Sunday, 8 September 2019 36 WO140262 #2019090840000074
Sunday, 8 September 2019 36 TT29387323 #2019090840000083
Sunday, 8 September 2019 36 WO140272 #2019090840000092
Sunday, 8 September 2019 36 WO140275 #2019090840000109
Sunday, 8 September 2019 36 TT29395183 #2019090840000118
Sunday, 8 September 2019 36 WO140278 #2019090840000127
Sunday, 8 September 2019 36 WO140282 #2019090940000018
Sunday, 8 September 2019 36 WO140205 #2019090940000027
Sunday, 8 September 2019 36 TT29402099 #2019090940000036
Sunday, 8 September 2019 36 #2019090940000045
Monday, 9 September 2019 36 WO140288 #2019090940000054
Monday, 9 September 2019 36 #2019090940000063
Subject Request Type Request Category Request Note
[WO139328] [S3] [internal] [ADVERTISE IP] SR# 2-28 Problem Handling Service Problem block port 53
WO139508 [PR2] [OPEN] [INTERMITTEN] SR#2-284990Problem Handling Service Problem ping LSP RTO
[WO139331] [S3] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling Service Problem intermitten
[WO139326] [PL2] [INTERNAL] [INTERMITTEN] SR# Problem Handling Service Problem intermitten
ESCALATE TT29192960 IMPACT: High utilization ## PhyProblem Handling
Backbone Congestion (Domestic
linkLink)
congest
ESCALATE TT29193125 IMPACT: Looping ## SpokeSdp Problem Handling Service Problem SDP Down
[EP] [INTERNAL] [SR#2-286286409468] [DIPV B-C-A P Problem Handling Service Problem intermitten
[WO139536] [S2] [OPEN] [DOWN] SR# 2-2865536884 Problem Handling Service Problem SDP Down
[BBIP WO139361] [S1] [INTERNAL][WO139351] [DO Problem Handling Service Problem link down, re
[WO139538] [S3] [internal] [INTERMITTEN] SR# 2-2 Problem Handling Service Problem ping ke detik
[S3] [internal] [LATENCY] SR#2-286314153885 BER Problem Handling Service Problem high latency
WO139375 Problem Looping Under JKT-CYB-EN1-SRC Problem Handling Service Problem SDP Down
[EP] [INTERNAL] [INTERMITTEN] [SR#2-285810382045 Problem Handling Service Problem intermitten
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2869777 Problem Handling Service Problem intermitten
Vlan 3136 & 3236 BBL_SLT_EN1 down Problem Handling Service Problem vlan down
Problem
RE: [S3] [internal] [HIGH LATENCY] SR#2-277463996422 Handling Service Problem request clear
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2870580 Problem Handling Service Problem intermitten
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-286194833 Problem Handling Service Problem intermitten
RE: [S2] [INTERNAL] [DOWN] SR# 2-287272289778 C Problem Handling Service Problem intermitten
RE: [S1] [INTERNAL] [DOWN] SR# 2-286826551107 P Problem Handling Service Problem SDP Down
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-28666946 Problem Handling Service Problem intermitten
[WO139405] RAN Access Problem - Looping Problem isProblem Handling Service Problem SDP Down
[BBIP WO139361] [S1] [INTERNAL][WO139351] [DO Non Problem HandlingPTR Record Registrationallow IP ke DN
[S3] [INTERNAL] [INTERMITTEN] SR#2-288981751598 Problem Handling Service Problem reroute prefi
[S1] [OPEN] [DOWN] [SR#2-288971873398] [INDOSAT-Problem Handling Service Problem intermitten
[Eskalasi Alarm] High Utilization PAD-LBG-CN2-X8/Gig Problem Handling
Backbone Congestion (Domestic
linkLink)
congest
Reset sdp JKT-SRP-CN1 Problem Handling Service Problem SDP Down
Problem Handling
[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR# 2-289063 Service Problem tidak bisa aks
[S1] [INTERNAL] [DOWN] SR# 2-289187106122 DIPV Problem Handling Service Problem intermitten
[EP][INTERNAL][INTERMITTEN] SR#2-289345005828 B Problem Handling Service Problemintermitten
Re-Enggenering Traffic Uplink DPS-NGR-CORE Problem Handling
Backbone Congestion (Domestic
linkLink)
congest
[IPH] [INTERNAL] [I/O CALL] SR#2-288799646556 | Problem Handling Service Problem l2vc down
[Eskalasi Alarm] High Utilization MLG-BGL-EN1-SAR8 Problem Handling
Backbone Congestion (Domestic
linkLink)
congest
[Eskalasi Alarm] High Utilization LPG-TBW-EN2-M8/Gi Problem Handling
Backbone Congestion (Domestic Link)
link congest
[S2] [INTERNAL] [DOWN] SR#2-289189182983 || TIK Problem Handling Service Problem intermitten
[S3] [INTERNAL] [WEB ACCESS PROBLEM] SR#2-28938 Problem Handling Service Problem intermitten
[Eskalasi Alarm] High Utilization MDN-TBG-EN1-M8/Gi Problem Handling
Backbone Congestion (Domestic
linkLink)
congest
Non Problem Handling
Mohon bantuan SDP : SUK-WKD-AN1-IXRR6 - BDG-BBT2 SDP Creation SDP Down
Non Problem Handling
LSP MDN-BCP-CN2 & tunnel MDN-BCP-CN1 ke 124.195 SDP Creation create LSP
[S2] [INTERNAL] [DOWN] SR#2-289242581136 PT AM Problem Handling Service Problem SDP down
[ES] [INTERNAL] [HIGH ERROR] [SR# 2-289464268628 Problem Handling Service Problem akses ke perm
[S3] [INTERNAL] [INTERMITTEN] SR#2-289626656322 DProblem Handling Service Problem intermitten
[WO139656] [S3] [INTERNAL] [INTERMITTEN] SR# 2-2 Problem Handling Service Problem BGP Down
[EP] [INTERNAL] [INTERMITTENT] [SR#2-290220653908Problem Handling Service Problem intermitten
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-29028584 Problem Handling Service Problem intermitten
[WO139663] [S3] [INTERNAL] [INTERMITTEN] SR#2-2904Problem Handling Service Problem intermitten
Re-Engeenering PWT-JRL-EN1-SAR8 Problem Handling
Backbone Congestion (Domestic
linkLink)
congest
[ES] [INTERNAL] [HIGH ERROR] [SR# 2-28946426862 Problem Handling Service Problem akses ke perm
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2902858 Problem Handling Service Problem intermitten
RE: [S1] [INTERNAL] [DOWN] SR# 2-290938785309 PT. Problem Handling Service Problem SDP Down
RE: [S2] [INTERNAL] [DOWN] SR# 2-290938785388 PT Problem Handling Service Problem SDP Down
RE: reset SDP ME JKT-SRP-CN1-SR12 Problem Handling Service Problem SDP Down
Reset SDP ME JKT-SRP-CN1-SR12 (WO139852) Problem Handling Service Problem
SDP Down
RE: [S2] [INTERNAL] [DOWN] SR#2-291248258232 || Problem HandlingNetwork Change ImpactSDP Down
[S1] [INTERNAL] [DOWN] SR#2-291270947862 PAR Problem Handling Service Problem SDP Down
[ES] [INTERNAL] [INTERMITTEN] [SR#2-2899471501 Problem Handling Serviceping
Problem
packet loss & link high utilization
[S3] [WO139706] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling Serviceping
Problem
packet loss & link high utilization
Request Config VSI for CSC at BKL-UNB-EN1 Nonrequest
Problemcreate
Handling
new Service
service VSI
Migration
for CSC service (L2VPN) at BKL-UNB-EN1 and BKL-BT
[EP] [INTERNAL] [INTERMITTENT] [SR#2-291387026048Problem Handling Serviceping
Problem
packet loss & link high utilization
[S3] [WO139721] [INTERNAL] [INTERMITTEN] SR#2- Problem Handling Serviceping
Problem
packet loss & link high utilization
Menaikan eggress-rate JKT-KBL-AN1 & JKT-CHSE-EN1Non Problem HandlingCreate/Modify
request menaikan
QoS egress rate dari 170M ke 270M
WO139732 Pengecekan VLAN 4032 ME Cigading Problem Handling Service Problem SDP Down
WO139733 Pengecekan VLAN 4015 ME Cyber JKT-CYB-Problem Handling Service Problem SDP Down
[S3] [INTERNAL] [INTERMITTEN] SR#2-291416451628 I Problem Handling Service Problem
ping antar ME terdapat packet loss
[S1] [OPEN] [DOWN] [SR#2-291429926536] [MITRA LINTAS MULTIMEDIA] [INIX_MTX08841467_ISM_797] [WO139730]
Problem Handling Service Problem BGP Down
[EP] [INTERNAL] [INTERMITTEN] [SR#2-291444412228 Problem Handling Serviceping
Problem
packet loss & link high utilization
[S1] [OPEN] [DOWN] [SR#2-291429926536] [MITRA LINTAS MULTIMEDIA] [INIX_MTX08841467_ISM_797] [WO139730][WO139738]
Problem Handling Service Problem SDP Down
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-28763586753 Problem Handling Service Problem
ping packet loss & latency
[S3] [INTERNAL] [INTERMITTEN] SR# 2-291243946120 PProblem Handling Service Problem
Intermittent dan High Latency
[S3] [INTERNAL] [INTERMITTEN] SR#2-291468619733 Problem Handling Service Problem Intermittent
[S3] [INTERNAL] [INTERMITTEN] SR# 2-291505634 Problem Handling Service Problem Intermittent
[S3] [INTERNAL] [High Latency] SR# 2-291274952000 IDIA FAVEI SRG 190092 FAVE PROPERTI RE: [INDOSAT] High latency [WO139891]
Problem Handling Service Problem High Latency
[EP] [INTERNAL] [INTERMITTENT] [SR#2-291501274058]Problem Handling Service Problem Intermittent
Request: re-tune Metric Madura Problem Handling
Backbone Congestion (Domestic Link)
optimalisasi l
[S3] [internal] [WEBSITE ACCESS PROBLEM] SR#2-291321359862 IDIA PLMAS SBY 160444 PELINDO MARINE SERVICE RE: Akses www.pelind
Problem Handling Service Problem Intermittent
LTE Down Under BIT (WO139747) Problem Handling Service Problem SDP Down
[S3] [INTERNAL] [IP ACCES PROB] SR#2-29153893784 Problem Handling Service Problem tidak bisa aks
[S3] [INTERNAL] [REDUCE BANDWIDTH] SR#2-286846 Problem Handling Service Problem reduce BW
[PL1] [INTERNAL] [DOWN] SR# 2-291675165876 PRI Problem Handling Service Problem
SDP Down
WO139906 [PR2] [OPEN] [DOWN] SR#2-291562891432 Problem HandlingNetwork Change Impact
tidak detect
[S2] [INTERNAL] [DOWN] SR# 2-291934246803 MPLS BProblem Handling Service Problem SDP huawei d
[ES][INTERNAL][DOWN][SR# 2-291939953008/SR# 2- Problem Handling Service Problem SDP huawei d
[EP][INTERNAL][DOWN] SR#2-291959118638 BANK MAYBANK INDONESIA TBK DIPV B-I-I BJM 151778 | WO139764
Problem Handling Service Problem SDP huawei d
Optimasi VPRN 14784 Problem Handling Service Problem ping high late
ESCALATE TT29305881 IMPACT: High Utilization ## TheProblem Handling
Backbone Congestion (International Link)
link congest
[PL1] [INTERNAL [DOWN] SR# 2-291962555997 DETH_ Problem Handling Service Problem link congest
[S3] [INTERNAL] [IP ACCESS Problem] SR#2-2919724 Problem Handling Service Problem request rerou
[ES] [INTERNAL] [DOWN] [SR# 2-292014312578] [DIPV B-MMI BKU 160028] [BANK MUAMALAT KCP BENGKULU - MANNA] [WO139927]
Problem Handling Service Problem SDP Down
[WO139929] Backoffice IP - Undetected Alarm is assig Problem Handling Service Problem SDP Down
[WO139786] [S3] [INTERNAL] [REDUCE BANDWIDTH] SR#2 Problem Handling Service Problem ping intermitt
Request NIW Restorasi Toboli - Tawaeli km 35 s/d 40
Non Problem Handling
Domestic Routing Optimization
request add O
LTE Down Under BIT ( WO139934 )
Problem Handling Service Problem SDP Down
[EP][INTERNAL][INTERMITTEN] SR#2-292073741384 BANK MAYBANK INDONESIA TBK DIPV B-I-I KDS 140126 | WO139788
Problem Handling Service Problem ping high late
Request tuning metric pak Sugi Non Problem Handling
Domestic Routing Optimization
request tunin
[S2] [INTERNAL] [DOWN] SR#2-292070588262 DUAK SAProblem Handling Service Problem SDP huawei d
[PL1] [INTERNAL] [DOWN] SR#2-292139719609 HUTCHProblem Handling Service Problem SDP huawei d
Reset sdp down ME JKT-SRP-CN1-SR12
Problem Handling Service Problem SDP Down
LTE Down Under BIT ( WO139941)
Problem Handling Service Problem link unstable
[EP][INTERNAL][INTERMITTEN] SR#2-292165542728 B Problem Handling Service Problem ping packet lo
LTE Down Under BIT ,,, reset JKT-SRP-CN1-SR12 SDP Down
Problem Handling Service Problem SDP Down
[S3] [internal] [INTERMITTEN] SR#2-29218180635 Problem Handling Service Problem ping packet lo
[WO139803] [S3] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling Service Problem request rerou
[IPH] [INTERNAL] [OUTGOING CALL] SR# 2-29027291Non Problem HandlingCreate/Modify QoS menaikan qos
[PR2] [Internal] [INTERMITTEN] SR#2-29233985536 Non Problem HandlingProvide Information high latency
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-292659 Problem Handling Service Problem Intermittent
RE: [S1] [INTERNAL] [DOWN] SR# 2-292671665585 INDProblem Handling Service Problem Intermittent
RE: [EP] [INTERNAL] [WO139974] [INTERMITTEN] [SR# Problem Handling Service Problem Intermittent
[WO140050] RAN Access Problem - Looping Problem is P roblem Handling Service Problem SDP Down
RE: [EP] [Request add PTR] [SR#2-275861203043] [ Non Problem Handling
PTR Record Registration
Add PTR Reco
Reset SDP Down ME JKT-SRP-CN1-SR12 Problem Handling Service Problem SDP Down
RE: [EP][INTERNAL][INTERMITTEN] SR#2-2927148685 Problem Handling Service Problem Intermittent
RE: [ES] [INTERNAL] [high error] [SR#2-291989602 Problem Handling Service Problem Flapping
Info Packet Loss ke Surabaya Problem Handling Service Problem Intermittent
RE: [S-ESCALATION] [S3] [INTERNAL] [WEB ACCESS Problem Handling Service Problem Web access p
RE: [S3] [INTERNAL] [REDUCED BANDWIDTH] SR#2-292Problem Handling Service Problem Intermittent
RE: [S2] [INTERNAL] [DOWN] SR#2-292791051303 Problem Handling Service Problem Intermittent
RE: [EP] [INTERNAL] [WO140063] [INTERMITTEN] [SR# Problem Handling Service Problem Intermittent
Request: Sharing Traffic Problem Handling
Backbone Congestion (Domestic
HighLink)
Util
RE: WO140086 - Pengecekan VLAN LTE_VLAN_3808_39Problem Handling Service Problem SDP Down
aktifasi link backup via radio Kolaka - Sidenreng Non Problem Handling Others Create OSPF n
RE: [WO139996] [S3] [INTERNAL] [INTERMITTEN] SR# Problem Handling Service Problem Intermittent
RE: [EP] [INTERNAL] [WO139974] [INTERMITTEN] [SR# Problem Handling Service Problem Intermittent
RE: [S1] [WO140079] [INTERNAL] [Down] SR#2-2928 Problem Handling Service Problem Intermittent
RE: [WO140092] [S3] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling Service Problem Intermittent
RE: [WO140098] [PL1] [INTERNAL] [Down] SR#2-292 Problem Handling Service Problem Intermittent
RE: [S2] [INTERNAL] [DOWN] SR#2-292950912415,; Problem Handling Service Problem BGP Down
RE: [WO140097] [S3] [INTERNAL] [FLAPPING] SR# 2-2 Problem Handling Service Problem MTU problem
[EP] [Request add PTR] [SR#2-292993571858] [DIA_ Problem Handling Service Problem request add P
[PR2] [INTERNAL] [INTERMITTEN] SR#2-292977784 Problem Handling Service Problem ping intermitt
WO140113 Pengecekan 01JKU379 LE_SC_UNIV_TB_AGUSTUS_BT
Problem Handling Service Problem SDP Down
Request Pengecekan Looping at JKT-RXY-AN1-ESS6 Problem Handling Service Problem SDP Down
Request create new path lsp at ELK1-EDGE-B-R5 Problem Handling
Service Problem OSPF flapping
[ES] [INTERNAL] [INTERMITTENT] [SR#2-2928972157 Problem Handling Service Problem ping packet lo
Request Load-Share at JKT-PGD-AN1-ESS7 Problem Handling
Backbone Congestion (Domestic
linkLink)
high utili
Request Load-Share at JKT-PGD-CN1-SR12 Problem Handling
Backbone Congestion (Domestic
linkLink)
high utili
[WO140016] [S3] [INTERNAL] [FLAPPING] SR# 2-2930 Problem Handling Service Problem ping intermitt
Separate Single-link into Multi-link Router Interfa Problem Handling Service Problem mengubah sing
[EP] [INTERNAL] [INTERMITTEN] [SR#2-292654437808]Problem Handling Service Problem binding SDP ke
[ES] [INTERNAL] [high error] [SR#2-291989602848] Problem Handling Service Problem service pelang
Reste SDP Down ME JKT-PGD-CN1-SR12
Problem Handling Service Problem SDP Down
[WO140237] LE_PARNARAYA_IF ALARM PLMN LTE_VL Problem Handling Service Problem SDP Down
[PR1] [BBIP] [FLAPPING] [WO140236] SR# 2-2933821 Problem Handling Service Problem Intermittent
[EP][INTERNAL][INTERMITTEN][SR#2-293429915728][ Problem Handling Service Problem Intermittent
[PL2] [INTERNAL] [INTERMITTEN] SR# 2-29339770605 Problem Handling Service Problem Intermittent
[S2] [INTERNAL] [DOWN] SR#2-293395827126 BALI Problem Handling Service Problem BGP Flap
Mohon Pengecekan JKT-KPI-AN2-ESS6 (IBS_L_WISMA Problem Handling Service Problem SDP Down
[S3] [INTERNAL] [INTERMITTEN] SR#2-291412816397 Problem Handling Service Problem intermittent
[S1] [INTERNAL] [DOWN] SR#2-293642410402 LAXO GLProblem Handling Service Problem SDP Down
[EP][INTERNAL][INTERMITEN][SR#2-293586811618] [P Problem Handling Service Problem Intermittent
Mohon bantuan reset sdp JKT-SRP-CN1 Problem Handling Service Problem SDP Down
[S2] [INTERNAL] [DOWN] SR# 2-293659963595 WANR Problem Handling Service Problem
BGP Down
[S3] [WO140253] [internal] [INTERMITTEN] SR# 2-29 Problem Handling Service Problem ping packet lo
INTERNAL : [PL2] [OPEN] [INTERMITTEN] SR#2-293642411107 INDOSAT MEGA MEDIA DETH IM2 PLB-MUE 150185 [Backhaul] ][BB3.PLB.M
Problem Handling Service Problem ping intermitt
[WO140145] RAN Access Problem - Looping Problem is escalated.
Problem Handling Service Problem SDP down
[IPH] [INTERNAL] [I/O CALL] SR#2-293642411141 Problem Handling Service Problem SDP down
[S3] [INTERNAL] [INTERMITTEN] SR# 2-29374588347 Problem Handling Service Problem ping intermitt
Mohon bantuan reset sdp JKT-SRP-CN1 --> looping berulang LE_PARNARAYA_IF
Problem Handling Service Problem SDP Down
Request cek status VLAN OAM LTE Lampung Problem Handling Service Problem
VLAN Down
RE: [Eskalasi Alarm] High Utilization technopark - Da Problem Handling
Backbone Congestion (Domestic
linkLink)
high utili
RE: Reply: RE: Cacti CN Sumapa Non Problem Handling Cacti Update create cacti
RE: [P-ESCALATION][PL2][INERNAL][INTERMITTEN] Problem Handling Service Problem
Intermittent
RE: [Eskalasi Alarm] High Utilization IP ACCESS ME Problem Handling
Backbone Congestion (Domestic
linkLink)
high utili
RE: [P-ESCALATION][PL2][INTERNAL][HIGH LATENCY Problem Handling Service Problem high latency
RE: [P-ESCALATION][PL2][INTERNAL][INTERMITTEN] Problem Handling Service Problem
Intermittent
RE: [Eskalasi Alarm] High Utilization IP ACCESS ME_ Problem Handling
Backbone Congestion (Domestic
linkLink)
high utili
RE: [WO140278] [S3] [internal] [INTERMITTEN] SR# Problem Handling Service Problem Intermittent
[WO140282] [S3] [INTERNAL] [HIGH LATENCY] SR# 2 Problem Handling Service Problem Intermittent
[S2] [INTERNAL] [DOWN] [WO140205] SR#2-2943469 Problem Handling Service Problem SDP Down
[Eskalasi Alarm] IP BACKBONE ME_BACKHAUL JKT-SRP Problem Handling Service Problem SDP Down
[Eskalasi Alarm] Cacti Palu – Gorontalo Non Problem Handling Cacti Update Missmatch cac
[PL1] [INTERNAL] [DOWN] SR#2-294517202084 HUTCHIProblem Handling Service Problem SDP Down
OSPF exchange at MDR-KMD-AN1-SRA8 to MDR-ARB- Problem Handling Others OSPF Down
Service TypeSpecific Service
Received Via
Requestor KB Segmentation
Escalation Received Date Response Time
NAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400032 Proper Proper 9/2/2019 9:00 9/2/2019 9:45
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/2/2019 7:57 9/2/2019 10:42
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/2/2019 9:42 9/2/2019 11:24
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/2/2019 8:49 9/2/2019 10:07
Non Service Non ServiceI-NOCHPSM
FH Backoffice IP/MPLS
4000155 Proper Proper 9/2/2019 12:47 9/2/2019 13:26
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/2/2019 12:49 9/2/2019 13:07
VPN Service L3 VPN I-NOC HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/2/2019 14:11 9/2/2019 15:35
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/2/2019 15:56 9/2/2019 16:40
NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400070 Proper Proper 9/2/2019 16:20 9/2/2019 17:17
NAP Service INIX I-NOCHPSM
FH Backoffice IP/MPLS
400072 Proper Proper 9/2/2019 16:28 9/2/2019 17:29
NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400037 Proper Proper 9/2/2019 17:12 9/2/2019 18:27
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400015 Proper Proper 9/2/2019 12:49 9/2/2019 13:07
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400019 Proper Proper 9/2/2019 10:00 9/2/2019 10:47
VPN Service L3 VPN I-NOC HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/2/2019 19:35 9/2/2019 20:38
VPN Service L2 Multipoint Email TO Sumatera4000114 Proper Proper 9/2/2019 19:29 9/2/2019 20:35
NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400051 Proper Proper 9/2/2019 20:07 9/2/2019 21:07
NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400064 Proper Proper 9/2/2019 21:15 9/2/2019 21:18
NAP Service IDIA I-NOC HPSM
FH Backoffice IP/MPLS
400020 Proper Proper 9/2/2019 21:10 9/2/2019 21:36
VPN Service L2 MultipointI-NOC
HPSM
FH Backoffice IP/MPLS
400028 Proper Proper 9/2/2019 21:25 9/2/2019 23:14
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 9/2/2019 19:05 9/2/2019 20:05
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/2/2019 19:15 9/2/2019 20:10
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/3/2019 7:30 9/3/2019 7:31
NAP Service DNS I-NOC
HPSMFH Backoffice IP/MPLS
400091 Proper Proper 9/3/2019 9:11 9/3/2019 9:37
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000126 Proper Proper 9/3/2019 9:22 9/3/2019 10:17
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice
4000155
IP/MPLS
400097
Proper Proper 9/3/2019 9:33 9/3/2019 10:33
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 9:21 9/3/2019 10:30
VPN Service L2 MultipointI-NOC
EmailFH Backoffice IP/MPLS
400015 Proper Proper 9/3/2019 10:15 9/3/2019 10:26
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 9/3/2019 10:20 9/3/2019 11:42
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 11:15 9/3/2019 12:38
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 11:51 9/3/2019 13:45
Non Service Non Service TO
East Java & Bali 4000155
Nusra Proper Proper 9/3/2019 12:34 9/3/2019 12:57
VPN ServiceL2 Point to Point
I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/3/2019 13:52 9/3/2019 15:00
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 13:48 9/3/2019 14:18
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 13:35 9/3/2019 14:32
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 14:19 9/3/2019 14:50
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 14:35 9/3/2019 15:18
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 15:06 9/3/2019 15:39
Non Service Non Service Email Others 400028 Proper Proper 9/3/2019 16:04 9/3/2019 16:16
Non Service Non Service Email TO Sumatera 400028 Proper Proper 9/3/2019 16:56 9/3/2019 17:13
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 16:58 9/3/2019 17:18
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400093 Proper Proper 9/3/2019 16:43 9/3/2019 18:28
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400079 Proper Proper 9/3/2019 17:48 9/3/2019 19:25
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 9/3/2019 17:55 9/3/2019 18:14
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/3/2019 18:12 9/3/2019 18:46
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/3/2019 19:00 9/3/2019 20:44
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 21:30 9/3/2019 21:51
Non Service Non Service Email
TO West & Central 400020
Java Proper Proper 9/3/2019 21:47 9/3/2019 22:31
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper 9/3/2019 22:02 9/3/2019 23:15
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/3/2019 22:52 9/3/2019 23:52
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
4000116 Proper Proper 9/3/2019 23:29 9/4/2019 0:01
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
4000116 Proper Proper 9/3/2019 23:18 9/4/2019 0:02
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/4/2019 6:48 9/4/2019 6:55
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/4/2019 6:57 9/4/2019 7:00
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 7:07 9/4/2019 7:32
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/4/2019 10:05 9/4/2019 10:24
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 9/4/2019 10:32 9/4/2019 10:40
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/4/2019 13:20 9/4/2019 14:20
Non Service Non ServiceWhatsapp BIMBO 400095 Proper Proper 9/4/2019 12:15 9/4/2019 12:51
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/4/2019 14:48 9/4/2019 15:11
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/4/2019 15:08 9/4/2019 15:27
Non Service Non ServiceWhatsapp BIMBO 400076 Proper Proper 9/4/2019 15:26 9/4/2019 15:36
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/4/2019 16:44 9/4/2019 17:15
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/4/2019 16:51 9/4/2019 16:58
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 9/4/2019 16:32 9/4/2019 17:30
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 9/4/2019 17:22 9/4/2019 17:31
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 17:24 9/4/2019 17:33
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 17:37 9/4/2019 17:44
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 18:19 9/4/2019 18:40
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 19:03 9/4/2019 20:39
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 19:06 9/4/2019 20:55
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/4/2019 19:11 9/4/2019 21:13
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 19:27 9/4/2019 22:23
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 19:43 9/4/2019 22:25
Non Service Non Service TO
East Java & Bali 4000155
Nusra Proper Proper 9/4/2019 22:37 9/4/2019 23:17
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/4/2019 19:44 9/4/2019 22:32
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/4/2019 20:19 9/4/2019 21:05
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 9/5/2019 0:25 9/5/2019 1:08
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/5/2019 1:32 9/5/2019 2:10
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/5/2019 2:42 9/5/2019 3:01
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/5/2019 4:34 9/5/2019 6:45
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 9/5/2019 9:45 9/5/2019 9:59
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 9/5/2019 10:18 9/5/2019 10:45
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 9/5/2019 10:23 9/5/2019 10:36
VPN Service L3 VPN Whatsapp BIMBO 400028 Proper Proper 9/5/2019 10:23 9/5/2019 12:13
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 9/5/2019 11:02 9/5/2019 12:06
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice
400028
IP/MPLS
4000155
Proper Proper 9/5/2019 11:19 9/5/2019 11:41
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 9/5/2019 11:23 9/5/2019 11:44
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/5/2019 11:33 9/5/2019 12:04
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/5/2019 11:42 9/5/2019 11:50
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/5/2019 13:37 9/5/2019 13:53
Non Service Non Service HPSMTO Kalisumapa400020 Proper Proper 9/5/2019 13:58 9/5/2019 14:10
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/5/2019 14:03 9/5/2019 14:07
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/5/2019 14:06 9/5/2019 14:55
Non Service Non ServiceWhatsapp BIMBO 400020 Proper Proper 9/5/2019 12:55 9/5/2019 12:59
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 9/5/2019 14:23 9/5/2019 14:33
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice
4000172
IP/MPLS
400097
Proper Proper 9/5/2019 15:44 9/5/2019 15:58
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/5/2019 16:17 9/5/2019 16:21
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/5/2019 15:18 9/5/2019 15:27
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/5/2019 16:38 9/5/2019 16:51
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/5/2019 17:36 9/5/2019 17:42
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/5/2019 18:10 9/5/2019 18:37
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 9/5/2019 18:17 9/5/2019 18:35
VPN Service Cpipe I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper Proper 9/5/2019 23:03 9/6/2019 0:37
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400079 Proper Proper 9/6/2019 1:04 9/6/2019 1:35
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/6/2019 9:40 9/6/2019 10:38
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 9:53 9/6/2019 11:02
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 10:49 9/6/2019 11:35
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/6/2019 10:57 9/6/2019 11:30
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400091 Proper Proper 9/6/2019 10:59 9/6/2019 11:37
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/6/2019 11:19 9/6/2019 11:26
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/6/2019 11:28 9/6/2019 13:12
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 9/6/2019 11:39 9/6/2019 13:42
VPN Service L3 VPN Email BIMBO 40008 Proper Proper 9/6/2019 11:36 9/6/2019 13:35
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400071 Proper Proper 9/6/2019 13:41 9/6/2019 15:43
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 9/6/2019 14:25 9/6/2019 16:00
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 14:41 9/6/2019 16:22
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 9/6/2019 14:11 9/6/2019 16:02
Non Service Non Service TO
East Java & Bali Nusra
400020 Proper Proper 9/6/2019 10:59 9/6/2019 14:54
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/6/2019 17:13 9/6/2019 17:24
Non Service Non Service EmailTO Kalisumapa400020 Proper Proper 9/6/2019 17:00 9/6/2019 19:30
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 9/6/2019 17:32 9/6/2019 18:59
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 18:04 9/6/2019 18:12
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/6/2019 17:19 9/6/2019 17:33
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 9/6/2019 18:24 9/6/2019 19:38
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/6/2019 18:54 9/6/2019 19:54
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 9/6/2019 19:54 9/6/2019 19:58
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 19:49 9/6/2019 20:11
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400091 Proper Proper 9/6/2019 21:33 9/6/2019 21:45
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/6/2019 21:28 9/6/2019 22:01
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/6/2019 21:38 9/6/2019 21:43
VPN Service L2 Multipoint
Whatsapp BIMBO 400028 Proper Proper 9/6/2019 21:02 9/6/2019 21:32
VPN Service L2 Multipoint
Whatsapp BIMBO 400019 Proper Proper 9/6/2019 21:49 9/6/2019 22:10
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/6/2019 22:15 9/6/2019 22:40
Non Service Non ServiceWhatsapp BIMBO400019 4000155
Proper Proper 9/6/2019 22:39 9/6/2019 23:21
Non Service Non ServiceWhatsapp BIMBO 4000155 Proper Proper 9/6/2019 22:39 9/6/2019 23:21
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 0:15 9/7/2019 0:37
Non Service Non ServiceWhatsapp BIMBO 4000157 Proper Proper 9/7/2019 2:05 9/7/2019 3:31
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/7/2019 1:38 9/7/2019 1:56
VPN Service L3 VPN HPSM GSA 400075 Proper Improper 9/7/2019 6:31 9/7/2019 6:44
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/7/2019 7:11 9/7/2019 7:15
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/7/2019 10:10 9/7/2019 10:40
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 10:11 9/7/2019 11:08
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 11:21 9/7/2019 13:45
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 13:16 9/7/2019 14:40
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400071 Proper Proper 9/7/2019 13:18 9/7/2019 13:48
VPN Service L2 MultipointI-NOC
EmailFH Backoffice IP/MPLS
400015 Proper Proper 9/7/2019 16:46 9/7/2019 16:56
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 9/7/2019 18:02 9/7/2019 18:27
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 18:22 9/7/2019 18:59
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/7/2019 17:52 9/7/2019 19:31
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/7/2019 19:23 9/7/2019 19:24
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 9/7/2019 19:18 9/7/2019 19:22
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 20:47 9/7/2019 20:49
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 20:53 9/7/2019 21:35
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 21:02 9/7/2019 21:08
VPN Service Cpipe I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/7/2019 23:45 9/8/2019 0:13
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 9/7/2019 23:40 9/7/2019 23:45
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/8/2019 2:26 9/8/2019 2:30
VPN Service L2 Multipoint
TO Sumatera 400015 Proper Proper 9/8/2019 8:31 9/8/2019 8:51
Non Service Non ServiceI-NOC
EmailFH Backoffice IP/MPLS
4000155 Proper Proper 9/8/2019 9:42 9/8/2019 10:39
Non Service Non Service EmailTO Kalisumapa400065 Proper Proper 9/8/2019 10:14 9/8/2019 10:37
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/8/2019 10:20 9/8/2019 11:00
Non Service Non ServiceI-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/8/2019 10:29 9/8/2019 11:11
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/8/2019 14:49 9/8/2019 15:56
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/8/2019 16:06 9/8/2019 16:28
Non Service Non ServiceI-NOC
HPSMFH Backoffice
4000155
IP/MPLS
400020
Proper Proper 9/8/2019 16:45 9/8/2019 17:40
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/8/2019 17:40 9/8/2019 17:55
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 9/8/2019 19:09 9/8/2019 21:05
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 9/8/2019 19:41 9/8/2019 21:29
VPN Service L2 MultipointI-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/8/2019 21:46 9/8/2019 21:56
Non Service Non ServiceI-NOC
EmailFH Backoffice IP/MPLS
400068 Proper Proper 9/8/2019 22:19 9/8/2019 22:44
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 9/9/2019 0:20 9/9/2019 0:30
Non Service Non ServiceWhatsapp BIMBO 4000100 Proper Proper 9/9/2019 1:01 9/9/2019 1:28
Resolution
Escalate
Start
(Menit)
to
Escalation
End
L2 SGP
Escalation
Escalate
L2 SGPL2
to SGP
BIMBO
PIC L1 Status Note External Customer
Special Note
0:45 45 No No bagas Closed create IP filter untuk block IP dan BEON INTERMEDIA
2:45 165 No No dahlia Closed jalur yg di lewati tidak REACH
ada NETWORK
yg cong SERVICES breach
INDONESIA
karena
PT banyak WO masuk pada
1:42 102 No No dahlia Closed tidak dapat dioptimasi karena BAHTERA
tidak ALAM TAMIANG
1:18 78 No create LSP via NoMKS-KIM
dahlia Closed
>< KND-POA karena interlink KND-POA-CN1
INDOSAT>< MEGA
KND-POA-CN2
MEDIA congest
0:39 39 No No dahlia
realeseClosed
metic to_JKT-AWC-EN1-SAR8_MW sebelumnya 1000
0:18 18 No No dahlia Closed reset SDP
1:24 84 No No bagas Closed pengecekan jalur yang di lewati no BCA Pekalongan
0:44 44 No No bagas Closed modify path LSP
PT MATAHARI DEPARTMENT STORE
0:57 57 No Yescase ini sudah
dahlia Closed
KEMENTERIAN
di eskalasi ke principle
KOORDINATOR
dan masih
BIDANG
dalamPEMBANGUNAN
pengecekan MANUSIA DAN KEBUDAYAAN
1:01 61 No No dahlia Closed
tidak bisa di oprimasi route nya hanya
MEDIAvia AKSES
OIXPGLOBAL INDO
1:15 75 No No dahlia Closed link via BNT >< PSB transmisi su BERAU COAL
0:18 18 No No dahlia Closed reset SDP
0:47 47 No No bagas Closed memindahkan path existing ke BANK BTPN
1:03 63 No No Galih Closed
optimasi via lsp menghindari dmc yang congest Maybank
1:06 66 No No Jauhar Closed reset sap dan reconfig preference di EN
1:00 60 No No Jauhar Closed clear arp ASL SHIPYARD INDONESIA
0:03 3 No No Galih Closed reroute via telkom CV. TRICORE MEDIA TEKNOLOGI
0:26 26 No No Jauhar Closed set metric ke arah CN1 dariSATNETCOM
6 ke 7 BALIKPAPAN
1:49 109 No No Galih Closed
optimasi via lsp menghindari dmc yang congest LPPNP
1:00 60 No No Jauhar Closed optim via LSP PT. ELSHINTA JAKARTA TELEVISI
0:55 55 No No Jauhar Closed tune metric ANC-P ke MDN-P
SURIATAMA
40 ke MAHKOTA KENCANA
0:01 1 No No bagas Closed reset sdp
0:25 25 No Yes bagas Closed
KEMENTERIAN KOORDINATOR
allow IP 114.5.129.145 BIDANG
ke DNS is PEMBANGUNAN MANUSIA DAN KEBUDAYAAN
0:55 55 No No bagas Closed Reroute prefix 180.241.32.0/21 daReroutREGUS BUSINESS CENTRE INDONESIAe prefix
1:00 60 No No arifin Closed reroute LSP transit dan create LSP
INDOSAT-IT OPS
1:09 69 No No arifin Closed load sharekan dengan memindahkan menambah path yang terminate ke EN2
0:11 11 No No bagas Closed reset SDP
1:22 82 No No bagas Closed terdapat ICMP Block sehingga
PT. tdk
EAST JAKARTA MEDIKA
1:23 83 No No bagas Closed create LSP via PDG-CN1PT.GERSINDO
>< PDG-E MINANG PLANTATION
1:54 114 No No arifin Closed loadshare segment DPS-NGR-COREBANK MAYBANK INDONESIA TBK
0:23 23 No No arifin Closed reroute LSP transit
1:08 68 No No bagas Closed propose pengecekan phisical SUTERA SEJAHTERA
0:30 30 No No arifin Closed tune metrik
0:57 57 No No arifin Closed reroute LSP dan repointing beberapa service ke TBW-EN2
0:31 31 No No arifin Closed create LSP PP menghindari jalur c TIKI JALUR NUGRAHA EKAKURIR
0:43 43 No No arifin Closed create lsp via PLB><JMB MANDIANGIN BATUBARA
0:33 33 No No arifin Closed tune metrik
0:12 12 No No arifin Closed create lsp di sisi BDG-BBT2 requestor Dept. Project Commercial Acc
0:17 17 No No arifin Closed create LSP di BCP-CN2 & tunnel BCP-CN1 ke 124.195.84.119
0:20 20 No No arifin Closed add mixed lsp menggunakan LDPPT AMC BINTAN
1:45 105 No Yes arifin Closed OIXP hanya untuk koneksi Domestic
PT. PERMATA BANK
1:37 97 No No Jauhar Closed pengecekan kami jalur antarSUPRA
link BOGA LESTARI TBK
0:19 19 No No bagas Closed reset BGP dan clear arp RACKH LINTAS ASIA
0:34 34 No No arifin Closed tidak dapat dioptimasi karena
PT. BANK
kaki CENTRAL ASIA TBK
1:44 104 No No Jauhar Closed mengembalikan ospf metric mdn-t BCA
0:21 21 No No Nugra Closed optim via LSP PT PANIN BANK
0:44 44 No No Nugra Closed set metric pwt-pe2 > jrl 120 ke 160
1:13 73 No No Nugra Closed reroute via STIX PT. PERMATA BANK
1:00 60 No No Jauhar Closed optim via LSP BCA
0:32 32 No No Jauhar Closed create ldp mpls rsvp interface di PT. JEMBATAN CITRA NUSANTARA
0:44 44 No No Jauhar Closed create ldp mpls rsvp interface di PT. JEMBATAN CITRA NUSANTARA
0:07 7 No No Nugra Closed reset sdp
0:03 3 No No Nugra Closed reset sdp
0:25 25 No No Fajri Closed modif path ubah loose ke BTM-P dPANJI PERKAimpact NIW 18498 swap BTC-CN1
0:19 19 No No Anton Closed create new path PARSAORAN GLOBAL DATA TRANS
0:08 8 No No Fajri Closed jalur optimasi terdapat low Rx da ALFAMIDI A YANI CIKAMPEK
1:00 60 No No Fajri Closed create new path PT.KRAKATAU INFORMATION TECHNOLOGY
0:36 36 No No Anton Closed request create new service VSI for CSC service (L2VPN) at BKL-UNB-EN1 and BKL-BTN-C
0:23 23 No No Fajri Closed create new path PT. BANK CENTRAL ASIA, TBK KCU Serang
0:19 19 No No Fajri Closed create new path SANTOSA AGRINDO
0:10 10 No No Anton Closed Menaikan eggress-rate port 2/1/8 JKT-KBL-AN1 & port 1/2/3 JKT-CHSE-EN1
0:31 31 No No Anton Closed reset SDP
0:07 7 No No Anton Closed reset SDP
0:58 58 No No Fajri Closed tidak bisa di optimasi karena tidak ARTA PRIGEL
0:09 9 No No Anton Closed reset BGP ipv4 INIX no improve, mMITRA LINTAS MULTIMEDIA
0:09 9 No No Fajri Closed tidak bisa di optimasi karena tidak BTPN KK MUARA ENIM
0:07 7 No No Anton Closed optimasi LSP ke LDP MITRA LINTAS MULTIMEDIA
0:21 21 No No Fajri Closed create lsp pulang-pergi INDOSAT MEGA MEDIA
1:36 96 No No arifin Closed optimasi via solo yg sudah conge PT. GRAHAMEDIA INFORMASI
1:49 109 No No arifin Closed optimasi via DLG TIME EXCELINDO
2:02 122 No No arifin Closed Service L2 aman tidak melewati MITRACOMM EKASARANA
2:56 176 No No bagas Closed create LSP PP menghindari jalur c FAVE PROPERTI
2:42 162 No No arifin Closed create LSP BTPN KC Serang
0:40 40 No No arifin Closed optimalkan dengan memindah lsp
2:48 168
9/4/2019
Yes 21:36:00
###PM
No arifin Closed segmentasi ping dari CN ke arah p PELINDO MAR
breach karena banyak WO impact link
0:46 46 No No bagas Closed reset sdp
0:43 43 No No bagas Closed tidak bisa ping ke IP tujuan kemunBERLIAN TUNGGAL INDONESIA
0:38 38 No No bagas Closed create LSP PARAGON TECHNOLOGY AND INNOVATION
0:19 19 No No arifin Closed change LDP to LSP PRIMACOM INTERBUANA
2:11 131 No Yes arifin Closed Sebelumnya di BTC-CN2 tidak dapat menampilkimpact NIW 18607 swap BTC-CN2
0:14 14 No No Fajri Closed Menyamakan nilai service MTU di BANK BRI SYARIAH KC Pematang Siantar
0:27 27 No No Riya Closed saat dilakukan segmentasi service PT. SUMBER ALFARIA TRIJAYA
0:13 13 No No Fajri Closed saat dilakukan segmentasi service BANK MAYBANK INDONESIA
1:50 110 No No Riya Closed create new path lsp Citibank
1:04 64 No No Fajri Closed tidak bisa diload-share karena tidak ada link alternative lain
0:22 22 No No Riya Closed tidak bisa dioptimasi karena tidak aCinemaxx Global Pasifik Lubuk Linggau
0:21 21 No No Fajri P2C reroute usptream via Telkom YAY. PERGURUAN TINGGI COMPUTER PADANG
0:31 31 No No Riya Closed tidak bisa dioptimasi karena tidak aBANK MUAMALAT KCP BENGKULU
0:08 8 No No Fajri Closed saat dilakukan segmentasi service pelanggan sudah Up
0:16 16 No No Riya Closed create lsp dan menyamakan path pCCI BINTAN
0:12 12 No No Riya Closed add network neighbor OSPF
0:04 4 No No Fajri Closed reset SDP
0:49 49 No No Fajri Closed create new path menghindari link BANK MAYBANK INDONESIA
0:04 4 No No Fajri Closed tuning metric OSPF link SBY-KYN-CN2<>MDR-PMK-AN1
0:09 9 No No Riya Closed change LSP to LDP huawei DUAK SATU DUA TIGA
0:14 14 No No Fajri Closed change path lsp
0:04 4 No No Riya Closed reset SDP
0:09 9 No No Fajri P2C link OSPF CYB-EN1<>KPI-CN4 via CSSTARHUB LTD
0:12 12 No No Riya Closed saat dilakukan segmentasi service BANK MAYBANK INDONESIA
0:06 6 No No Fajri Closed reset SDP
0:27 27 No No Riya Closed tidak bisa dioptimasi karena tidak aANDIRA INFOMEDIA
0:18 18 No No Fajri Closed reroute via telkom PT. REGUS BUSINESS CENTRE INDONESIA
1:34 94 No No bagas Closed link TDM secara default sudah m GOLDEN DEWATA
0:31 31 No No dhio Closed spike merupkan expected behavioSINGAPORE TELECOMMUNICATIONS
0:58 58 No No Riya Closed link intermitten dikarenakan link DELTA MERLIN DUNIA PROPERTI
1:09 69 No No Riya Closed optimasi dengan membuat jalur lspNDOLAKTO
0:46 46 No No Dinda Closed optimasi dengan membuat jalur lsp BANK BTPN
0:33 33 No No Dinda Closed Reset SDP 2400:214390525 at JKT-PGD-CN2-SR12.
0:38 38 No Yes Riya Closed Bu Tities telah add PTR record pe Bank Mandireskalasi ke bu tities.
0:07 7 No No Dinda Closed Reset SDP 2368:285014012 at JKT-SRP-CN1-SR12.
1:44 104 No No Riya Closed IP
dari YOG-MGT-EN1
tujuan routing nyahanya memiliki
berada BANK
1 MAYBANK INDONESIA
di SBY-KYN.
2:03 123 No No Dinda P2C Kami coba ping dari
Hasil pengecekan KYN-CN2
ospf ke ipPT
masih norma tujuan, terdapatLIFE
PRUDENTIAL packet loss.
ASSURANCE
Mohon dilakukan pengecekan disisi switch esw.
1:59 119 No No Riya Closed request dari taufik
Hop tersebut telah melewati segmen Indosat dan berhenti di segmen NTT.
2:02 122 No No Dinda Closed Kami sedang melakukan pengecekan UNIVERSITAS
alternativeSRIWIJAYA
jalur lain selain NTT, jika ada kami pro
1:35 95 No No Riya P2C Hop sudah melalui jalur best pa OLITEKNIK PELAYARAN SUMBAR
1:41 101 No No Riya Closed optimasi dengan membuat jalur lspTIKI JALUR NUGRAHA EKAKURIR
1:51 111 No No Dinda Closed Hasil pengecekan jalur lsp KYN- BTPN KK Kotamubago
Set metric disisi PAS-AN1 ke arah to_MLG-BGL-EN1-SAR8, before 150 after 170.
3:55 235 No No Dinda Closed Untuk Ketapang <> Arosbaya share dengan Ketapang Load case
<> Kalianget
sedang banyak
sudahdalam
kita coba
waktu
han
0:11 11 No No Dinda Sudah kami samakan configan dikedua sisi
Closed reset SDP vlan 1906 & 1921 at JKT-KPI-CN1-SR12namun belum up ospfnya,
Dan kami cek belum bisa ping ptp, sehingga belum mendapat ARP.
2:30 150 No Yes Dinda Closed Eskalasi ke Mas Ugi untuk konfirmasi co
1:27 87 No No Riya Closed terkendala untuk masuk ke metro VALE INDONESIA
0:08 8 No No Dinda Closed optimasi
optimasi dengan
dengan merubah
membuatjalur SDP
lsp baru dariUMK
BTPN lsp menjadi
Cicurugbgp-tunnel di sisi KPI-CN4.
Saat ini service terpantau up dan ping sdp normal.
0:14 14 No No Riya Closed PT. GRAHAMEDIA INFORMASI
1:14 74 No No Dhio P2C Saat ini kami cek jalur sudah best BINTAN VISTA
Saat ini sudah best path, dikarenakan tidak ada link lainnya.
1:00 60 No No Dhio Closed Ping CCR-AN1 <> SYK-PE1 terpantau PTintermittent
TELEKOMUNIKASI
[1], dan
INDONESIA
link LDO-EN1 <> SYK-PE2 ter
0:04 4 No No Fajri Closed bgp INIX pelanggan sudah establisPANJI PERKASA INDONESIA
0:22 22 No No Dhio Closed Create LSP disisi KPI-CN4 yang su PT. ALIANSI TEKNOLOGI INDONESIA
0:12 12 No Yes Dhio Closed eskalasi ke pak Alac isat Bank Mandiri
0:33 33 No No Fajri Closed create new path menghindari link SINGAPORE TELECOMMUNICATIONS LTD
0:05 5 No No Fajri Closed reset SDP UNIV_TB_AGUSTUS
0:30 30 No No Fajri Closed reset SDP
0:21 21 No No Dhio Closed create new path pulang-pergi
0:25 25 No No Fajri Closed tidak bisa dioptimasi karena tidak aBANK MUAMALAT KCU KENDARI
0:42 42 No No Fajri Closed memindahkan service transit
0:42 42 No No Dhio Closed tuning metric OSPF tunning metric before 49 after 50
0:22 22 No No Dhio Closed create new path pulang-pergi BANK OF AMERICA NATIONAL ASSOCIATION
1:26 86 No No Fajri Closed mengubah single link menjadi multi-link pada link JKT-KPI-CN4-SR12<>JKT-ELK1-EDGE
0:18 18 No No Fajri Closed create+binding SDP di SBY-KYN-C Bank BTPN KK Porong
0:13 13 No No Fajri P2C service pelanggan flap impact lin PT PRUDENTIimproper karena tidak lewat BBIP
0:04 4 No No Fajri Closed reset SDP
0:30 30 No No Dinda Closed reset sdp 285014028 1439:285014028 pada JKT-SRP-CN1 namun belum dapat Up, kam
0:57 57 No No Galih Closed optimasi dengan LSP dikedua sisi PT NTT INDONESIA
2:24 144 No No Dinda Closed terdapat segmen congest di PSR- PT ASTRA INTERNATIONAL
1:24 84 No No Galih Closed optimasi via LSP dikedua sisi deng INDOSAT MEGA MEDIA
Berdasarkan hasil pengecekan kami, service pelanggan tidak ditemukan anomali dan ti
0:30 30 No No Galih P2C Mohon lakukan pengecekan di segmen BALI TOWERINDO
network pelanggan.
SENTRA
0:10 10 No No Dinda Closed reset sdp 13:285014003 pada KPI-CN1.
0:25 25 No No Galih Closed reroute via Telkom TELEMEDIA PRIMA NUSANTARA
0:37 37 No No Galih Closed Create lsp baru ELK1-EDGE menuj LAXO GLOBAL AKSES
1:39 99 No No Fajri Closed hasil pengecekkan kami link terpa PT ASTRA INTERNATIONAL TBK
0:01 1 No No Fajri Closed Reset SDP 1439:285014028 di JKT-SRP-CN1-SR12
0:04 4 No No Fajri Closed reset BGP pelanggan, namun no i WANRIAU INDOXP
0:02 2 No No Fajri Closed change path lsp PT. MEDIA ANTAR NUSA
0:42 42 No No Riya Closed create new path INDOSAT MEGA MEDIA
0:06 6 No No Fajri Closed reset SDP
0:28 28 No No Riya Closed create new path GOLDEN DEWATA
0:05 5 No No Fajri Closed tidak bisa dioptimasi karena tidak aBINTAN VISTA
0:04 4 No No Fajri Closed reset SDP
0:20 20 No No Jauhar Closed reset SDP at LPG-PE2-SR7
0:57 57 No No Galih Closed change load-balancing-alg to eth-encap-ip
0:23 23 No No Galih Closed create cacti untuk interface PAL-TOB & MKS-SID
0:40 40 No No Jauhar Closed buatkan path primary dikedua sisi PT SUPRA PRIMATAMA NUSANTARA
0:42 42 No No Galih Closed tidak dapat dioptimasi karena link alternative juga problem
1:07 67 No No Jauhar Closed optimasi dgn create lsp via DMC-CINDOSAT MEGA MEDIA
0:22 22 No No Galih Closed optimasi path lsp via KIM-CN2 < INDOSAT MEGA MEDIA
0:55 55 No No Galih Closed tunning metric disisi PLG-A45-P-NCS5K <> PAD-LBG-CN1-X8 interface Te0/0/0/0/3 (Be
0:15 15 No No Galih Closed Sudah kami di
tidak dapat optimasi dengan
optimasi karenamembuat path ABADI
lin PT ARARA lsp pp dengan jalur yang sama via BKL-MN
Karena hanya ada 2 jalur upstream dari BKL-PTL-EN1 (congest) dan BKL-MNA-EN1-950
1:55 115 No No Riya Closed Hasil ping dari KPI-CN4 terpantau normal
DUAK SATU
namunDUAhasil
TIGAping
DIFD
dariDUAST
PTL-EN1
SMDmasih terpant
1:48 108 No No Dinda Closed optimasi dengan membuat jalur lspPARSAORAN GLOBAL DATA TRANS
0:10 10 No No Riya Closed reset sdp 2368:285014015 , 2368:285014022 , 2368:285014035 at SRP-CN1
0:25 25 No No Riya Closed Sepertinya ada kesalahan penempatan graph cacti nya, saat ini sudah kami hapus Host
0:10 10 No No Dinda Closed Hasil pengecekan SDP Down dikaren
HUTCHISON 3 INDONESIA
0:27 27 No No Riya Closed Kami cek port nya 1g mas, best practicenya 2102
request dari mas ugi
ena banyak WO masuk pada rentan waktu pkl 08.00 -10.00
NUSIA DAN KEBUDAYAAN
NUSIA DAN KEBUDAYAAN
CENTRE INDONESIAe prefix 118.96.84.82 dari OIXP ke Telkom.
ng terminate ke EN2
Dept. Project Commercial Acceptance QC
W 18498 swap BTC-CN1
ATION TECHNOLOGY
BKL-UNB-EN1 and BKL-BTN-CN1-X8
A, TBK KCU Serang
2/3 JKT-CHSE-EN1
ena banyak WO impact link down JKT-SBY & SMG-SBY
Y AND INNOVATION
W 18607 swap BTC-CN2
ematang Siantar
Lubuk Linggau
GI COMPUTER PADANG
NTRE INDONESIA
MUNICATIONS
edang banyak dalam waktu yang bersamaan
Mas Ugi untuk konfirmasi config OSPF di huawei.
INDONESIA
MUNICATIONS LTD
IONAL ASSOCIATION
-CN4-SR12<>JKT-ELK1-EDGE-B-R5-7450
arena tidak lewat BBIP
namun belum dapat Up, kami cek Config dari sisi CN1, CN2 maupun TPC-EN sudah best practice, mohon pengecekan di sisi akses.
NUSANTARA
8 interface Te0/0/0/0/3 (Before metric 52, after 60)
DIFD DUAST SMD
5014035 at SRP-CN1
at ini sudah kami hapus Host: ACH-LMY-CN1-X8A di Cacti Palu – Gorontalo, karena sudah ada host tersebut di PE Router
Date WeekWO /Ticket ID OTRS ID
Monday, 26 agustus 2019 35 WO138392 #2019082640000069
Monday, 26 agustus 2019 35 TT28968212 #2019082640000078
Monday, 26 agustus 2019 35 #2019082640000087
Monday, 26 agustus 2019 35 #2019082640000096
Monday, 26 agustus 2019 35 #2019082640000103
Monday, 26 agustus 2019 35 WO138418 #2019082640000112
Monday, 26 agustus 2019 35 WO138218 #2019082640000121
Monday, 26 agustus 2019 35 TT28974852 #2019082640000131
Monday, 26 agustus 2019 35 WO138425 #2019082640000149
Monday, 26 agustus 2019 35 WO138626 #2019082640000158
Monday, 26 agustus 2019 35 WO138434 #2019082640000167
Monday, 26 agustus 2019 35 WO138436 #2019082640000176
Monday, 26 agustus 2019 35 WO138643 #2019082640000194
Monday, 26 agustus 2019 35 WO138445 #2019082640000185
Monday, 26 agustus 2019 35 WO138450 #2019082640000201
Monday, 26 agustus 2019 35 #2019082740000012
Monday, 26 agustus 2019 35 WO138453 #2019082740000021
Monday, 26 agustus 2019 35 #2019082740000031
Tuesday, 27 agustus 2019 35 WO138483 #2019082740000049
Tuesday, 27 agustus 2019 35 WO138484 #2019082740000058
Tuesday, 27 agustus 2019 35 WO138485 #2019082740000067
Tuesday, 27 agustus 2019 35 WO138503 #2019082740000076
Tuesday, 27 agustus 2019 35 WO138504 #2019082740000085
Tuesday, 27 agustus 2019 35 WO138696 #2019082740000094
Tuesday, 27 agustus 2019 35 #2019082740000111
Tuesday, 27 agustus 2019 35 #2019082740000101
Tuesday, 27 agustus 2019 35 TT28998876 #2019082740000129
Tuesday, 27 agustus 2019 35 WO138707 #2019082740000138
Tuesday, 27 agustus 2019 35 WO138540 #2019082740000147
Tuesday, 27 agustus 2019 35 WO138719 #2019082740000156
Tuesday, 27 agustus 2019 35 WO138541 #2019082740000165
Tuesday, 27 agustus 2019 35 #2019082740000174
Tuesday, 27 agustus 2019 35 TT29000913 #2019082740000183
Tuesday, 27 agustus 2019 35 TT29000448 #2019082740000192
Tuesday, 27 agustus 2019 35 WO138562 #2019082740000209
Tuesday, 27 agustus 2019 35 WO138737 #2019082740000218
Tuesday, 27 agustus 2019 35 WO138739 #2019082740000227
Tuesday, 27 agustus 2019 35 WO138566 #2019082740000236
Tuesday, 27 agustus 2019 35 WO138743 #2019082740000245
Tuesday, 27 agustus 2019 35 TT29014350 #2019082840000011
wednesday, 28 agustus 201935 #2019082840000029
wednesday, 28 agustus 201935 WO138755 #2019082840000038
wednesday, 28 agustus 201935 TT29027847 #2019082840000047
wednesday, 28 agustus 201935 #2019082840000056
wednesday, 28 agustus 201935 WO138605 #2019082840000065
wednesday, 28 agustus 201935 WO138620 #2019082840000074
wednesday, 28 agustus 201935 WO138764 #2019082840000083
wednesday, 28 agustus 201935 WO138770 #2019082840000092
wednesday, 28 agustus 201935 WO138833 #2019082840000109
wednesday, 28 agustus 201935 #2019083140000166
wednesday, 28 agustus 201935 WO138778 #2019082840000127
wednesday, 28 agustus 201935 WO138782 #2019082840000136
wednesday, 28 agustus 201935 WO138852 #2019082940000018
Thursday, 29 agustus 201935 #2019082940000036
Thursday, 29 agustus 201935 WO138801 #2019082940000027
Thursday, 29 agustus 201935 WO138866 #2019082940000045
Thursday, 29 agustus 201935 WO139027 #2019082940000054
Thursday, 29 agustus 201935 WO138824 #2019082940000063
Thursday, 29 agustus 201935 WO138868 #2019082940000072
Thursday, 29 agustus 201935 #2019082940000081
Thursday, 29 agustus 201935 WO138872 #2019082940000091
Thursday, 29 agustus 201935 WO138873 #2019082940000107
Thursday, 29 agustus 201935 WO139029 #2019082940000116
Thursday, 29 agustus 201935 #2019082940000125
Thursday, 29 agustus 201935 WO139042 #2019082940000134
Thursday, 29 agustus 201935 WO139045 #2019082940000143
Thursday, 29 agustus 201935 WO138892 #2019082940000152
Thursday, 29 agustus 201935 WO138891 #2019082940000161
Thursday, 29 agustus 201935 WO138886 #2019082940000171
Thursday, 29 agustus 201935 WO138898 #2019082940000189
Thursday, 29 agustus 201935 #2019082940000198
Thursday, 29 agustus 201935 WO138909 #2019082940000205
Thursday, 29 agustus 201935 WO139064 #2019082940000223
Thursday, 29 agustus 201935 WO138910 #2019082940000214
Thursday, 29 agustus 201935 WO138913 #2019082940000241
Thursday, 29 agustus 201935 #2019082940000232
Thursday, 29 agustus 201935 WO139065 #2019082940000251
Thursday, 29 agustus 201935 WO139067 #2019083040000015
Friday, 30 agustus 2019 35 WO138916 #2019083040000024
Friday, 30 agustus 2019 35 #2019083040000177
Friday, 30 agustus 2019 35 WO138926 #2019083040000033
Friday, 30 agustus 2019 35 #2019083040000042
Friday, 30 agustus 2019 35 WO139104 #2019083040000051
Friday, 30 agustus 2019 35 WO138944 #2019083040000061
Friday, 30 agustus 2019 35 WO139107 #2019083040000079
Friday, 30 agustus 2019 35 WO138950 #2019083040000088
Friday, 30 agustus 2019 35 WO139225 #2019083040000104
Friday, 30 agustus 2019 35 WO138951 #2019083040000097
Friday, 30 agustus 2019 35 #2019083040000113
Friday, 30 agustus 2019 35 WO139429 #2019083040000122
Friday, 30 agustus 2019 35 WO139435 #2019083040000131
Friday, 30 agustus 2019 35 WO139436 #2019083040000168
Friday, 30 agustus 2019 35 WO139437 #2019083040000141
Friday, 30 agustus 2019 35 WO139434 #2019083040000159
Friday, 30 agustus 2019 35 WO139452 #2019083140000013
Friday, 30 agustus 2019 35 WO139261 #2019083140000031
Friday, 30 agustus 2019 35 WO139440 #2019083140000041
Friday, 30 agustus 2019 35 WO138922 #2019083140000059
Friday, 30 agustus 2019 35 WO139454 #2019083140000020
Friday, 30 agustus 2019 35 WO139455 #2019083140000068
Saturday, 31 agustus 2019 35 WO139464 #2019083140000077
Saturday, 31 agustus 2019 35 #2019083140000086
Saturday, 31 agustus 2019 35 WO139280 #2019083140000095
Saturday, 31 agustus 2019 35 WO139279 #2019083140000102
Saturday, 31 agustus 2019 35 WO139466 #2019083140000111
Saturday, 31 agustus 2019 35 WO139277 #2019083140000121
Saturday, 31 agustus 2019 35 #2019083140000139
Saturday, 31 agustus 2019 35 WO139294 #2019083140000148
Saturday, 31 agustus 2019 35 WO138927 #2019083140000157
Saturday, 31 agustus 2019 35 TT29153418 #2019090140000014
Saturday, 31 agustus 2019 35 #2019090140000041
Saturday, 31 agustus 2019 35 #2019090140000051
Sunday, 1 September 201935 WO139484 #2019090140000023
Sunday, 1 September 201935 WO139299 #2019090140000032
Sunday, 1 September 201935 WO139306 #2019090140000069
Sunday, 1 September 201935 WO139495 #2019090140000078
Sunday, 1 September 201935 WO139501 #2019090140000087
Sunday, 1 September 201935 #2019090140000096
Sunday, 1 September 201935 TT29174499 #2019090140000103
Sunday, 1 September 201935 #2019090240000012
Sunday, 1 September 201935 WO139505 #2019090240000021
Sunday, 1 September 201935 TT29177847 #2019090240000031
Sunday, 1 September 201935 #2019090240000049
Monday, 2 September 201935 #2019090240000058
Subject Request Type Request Category Request Note
[S1] [OPEN] [DOWN] [SR#2-275722414033] [PT. JALA L Problem Handling Service Problem SDP Down
[Eskalasi Alarm] High Utilization LPG-TBW-EN2-M8/ Problem Handling
Backbone Congestion (DomesticLPG-UTG-AN1
Link) >< LP
New SDP Non Problem Handling SDP Creation create SDP
New complaint ticket CT34197817 SA: SALES AREA TA Problem Handling Service Problem reroute trafik agar v
reroute prefix 180.247.137.168 req pak dakrun Non Problem Handling Domestic Routing Optimization
reroute via telkom
[PL2] [INTE] [INTERMITTEN] SR#2-275661352165 &Non Problem Handling Domestic Routing Optimization
ping ke IP 36.66.22
[PR1] [BBIP] [RFO] [WO138218] SR#2-2757249717 Non Problem Handling Provide Information RFO SDP flapping
ESCALATE TT28974852 IMPACT: Looping ## SpokeS Problem Handling Service Problem SDP Down
[S2] [INTERNAL] [DOWN] SR#2-275728505862 PT. SUProblem Handling Service Problem VSI Down
[S2] [INTERNAL] [DOWN] SR# 2-275731702622 PERS Problem Handling Service Problem VSI Down
[EP][INTERNAL][LOOKING RFO][SR#2-275732154718] Problem Handling Service Problem intermitten
[PR3] [INTERNAL] [Flapping] SR#2-275732442341 Problem Handling Service Problem link unstable
[EP] [INTERNAL] [INTERMITTEN] [SR# 2-275733577 Problem Handling Service Problem intermitten
[WO138445] [S3] [INTERNAL] [INTERMITTEN] SR# 2 Problem Handling Service Problem BGP Down
[WO138450] [S3] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling Service Problem ping ke IP 103.9.227
Request Reset sdp PGD-CN Problem Handling Service Problem SDP Down
RE: [S1] [INTERNAL] [DOWN] SR# 2-275733791429 & Problem Handling Service Problem SDP LSP Down
Reset service Problem Handling Service Problem SDP Down
RE: WO138483 Problem Looping Under JKT-CYB-EN Problem Handling Service Problem SDP Down
RE: Reset SDP-Binding [WO138484] Problem Handling Service Problem SDP Down
[WO138485] RAN Access Problem - Looping Problem Problem Handling Service Problem SDP Down
[S1] [INTERNAL] [DOWN] SR# 2-275757198052 B Problem Handling Service Problem SDP Down
[PL1] [INTERNAL] [DOWN] SR# 2-275757654005 Problem Handling Service Problem SDP Down
[S1] [INTERNAL] [Down] [SR#2-275732614507] [ Problem Handling Service Problem request change path
Pengecekan SDP di PGD-CN1
Problem Handling Service Problem Mac address not det
Mohon bantuan reset SDP KBS-CN1
Problem Handling Service Problem SDP Down
[Eskalasi Alarm] High Utilization JKT-PGD-AN2-ESS7 PhysicalPort#Port 1/1/4
Problem Handling
Backbone Congestion (DomesticHigh
Link)util
[ES] [INTERNAL] [DOWN] [SR# 2-275761105398] [DIPV B-MMI PBU 160640] [BANK MUAMALAT KCP PALANGKARAYA - PANGKALAN BUN] [
Problem Handling Service Problem SDP Down
[S2] [INTERNAL] [DOWN] SR#2-275762565559 UNIVER P roblem Handling Service Problem BGP Down
[ES] [INTERNAL] [DOWN] [SR# 2-275761105398] Problem Handling Service Problem SDP Down
[S1] [Internal] [DOWN] SR# 2-275761443970 - Problem Handling Service Problem ping RTO karena mele
Packet Loss PWT-PJR-EN1-SAR8 Non Problem Handling
Backbone Congestion (Domesticping
Link)
antar metro pac
[Eskalasi Alarm] IP ACCESS ME_BACKHAUL JKT-CKD-Non Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
Non
[Eskalasi Alarm] IP ACCESS ME_BACKHAUL PLG-CRP-EN Problem Handling
Backbone Congestion (Domestic Link)
link congest
[S3] [WO138562] [INTERNAL] [WEBSITE ACCESS PR Problem Handling Service Problem ping ke web tujuan l
[EP] [INTERNAL] [DOWN] [SR# 2-275769364838] [ Problem Handling Service Problem request add mac-filt
[S3] [INTERNAL] [IP ACCESS PROB] SR#2-2757576887 Problem Handling Service Problem request route ke web
[EP] [INTERNAL] [INTERMITTENT] [SR#2-27577094 Problem Handling Service Problem ping antar ME interm
[S3] [internal] [LATENCY] SR#2-275091733783 || BA Problem Handling Service Problem di sisi ME tidak det
[Eskalasi Alarm] High Utilization PBR-MNS-EN1-950 Problem Handling
Backbone Congestion (Domesticlink
Link)
jondul >< minas
add vlan pgd-mds Non Problem Handling Provide Information pengecekan konfigur
INDOSAT MPLS LINK DOWN 389 KK BSD - CITRA RA Problem Handling Network Change Impact SDP down
[Eskalasi Alarm] High Utilization BBL-PGK-CN2-X8/G Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
HCR Escalation - S1 degrade at GDULT_SIDIKALANG
Problem Handling Service Problem SDP huawei down
[EP] [INTERNAL] [INTERMITTENT] [SR#2-275788365 Problem Handling Service Problem request change path
[WO138620] [PL2] [INTERNAL] [INTERMITTEN] SR Problem Handling Service Problem BGP Down
WO138764-LTE Down -PLMN Unavailable
Problem Handling Service Problem
SDP down
[WO138770] [PL2] [INTERNAL] [INTERMITTEN] SR# Problem Handling Service Problem ping intermittent
[S-ESCALATION][S3][INTERNAL][REQUEST][SR#2- Problem Handling Service Problem request add mac-add
Re-tune traffic Ponorogo <> Delopo <> Madiun
Problem Handling
Backbone Congestion (Domesticrequest
Link) tuning metri
[PL2] [WO138778] [INTERNAL] [ADVERTISE IP] SR Problem Handling Service Problem request penambahan
[WO138782] [S3] [INTERNAL] [LATENCY] SR# 2-2 Problem Handling Service Problem link unbalance
[S3] [WO138852] [INTERNAL] [IP ACCESS PROBLEM] S Problem Handling IP pelanggan
Service Problem
114.7.12.18 sering RTO jika diakses dari jaringan Telk
Pengecekan Cluster 25 di Metro Minas VLAN (1688, Problem Handling Service Problem IP access problem
RE: [S3] [WO137389][WO138801] [INTERNAL] [FL Problem Handling Service Problem BGP Down
RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-27581721 Problem Handling Service Problem IP access problem
RE: [S1] [INTERNAL] [DOWN] SR#2-275818100748 Problem Handling Service Problem BGP Down
RE: [S3] [INTERNAL] [REQUEST] SR# 2-27581774 Non Problem HandlingCreate/Modify Mac Filteradd mac address INIX
RE: [EP] [INTERNAL] [DOWN] [SR#2-275819991408] Problem Handling Service Problem SDP Down
RE: PLMN alarm IBS_L_GRAHA_SATRIA Problem Handling Service Problem SDP Down
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-27582 Problem Handling Service Problem intermitten
RE: [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR Problem Handling Service Problem Web access problem
RE: [PL1] [INTERNAL] [DOWN] SR#2-275819165588 Problem Handling Service Problem SDP Down
RE: Pengecekan Metro E JKT-RPS-AN1-ESS6 [WO139 Problem Handling Service Problem SDP Down
RE: SAT Koneksi Toko 1GC6 DOWN [WO139042] Problem Handling Service Problem SDP Down
RE: [ES] [INTERNAL] [INTERMITTEN] [SR# 2-2758 Problem Handling Service Problem intermitten
RE: [S1] [INTERNAL] [DOWN] SR# 2-275856100619 Problem Handling Service Problem BGP Down
RE: [S1] [INTERNAL] [DOWN] SR# 2-275851119864 INProblem Handling Service Problem Service down
RE: [PL1] [WO138886] [INTERNAL] [DOWN] SR#2-2 Problem Handling Service Problem SDP Down
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-27581850 Problem Handling Service Problem intermitten
Collect Data Alarm DDM Non Problem Handling Provide Information Collect data sam
[EP] [INTERNAL] [INTERMITTENT] [SR#2-2758692557 Problem Handling Service Problem jalur pp asimetris da
reset SDP-Binding [WO139064] Problem Handling Service Problem SDP Down
[S3] [INTERNAL] [INTERMITTEN] SR# 2-276045101 Problem Handling Service Problem jalur pp asimetris da
[EP] [INTERNAL] [INTERMITTENT] [SR#2-2758692557 Problem Handling Service Problem jalur pp asimetris da
Tunnel to MDN-PBR-EN1 Problem Handling
Backbone Congestion (Domesticrequest
Link) create lsp m
[ES] [INTERNAL] [INTERMITTENT] [SR#2-27564185 Non Problem Handling Create/Modify QoS request menaikkan Q
[S3] [INTERNAL] [HIGH LATTENCY] SR# 2-27605097 Problem Handling Service Problem high latency
[S-ESCALATION][S3][INTERNAL][REQUEST][SR#2-2 Non Problem Handling
C reate/Modify Mac Filterrequest add mac-filt
Add Grafik PTK-STG-EN1 & PTK-AYN-CN1 Non Problem Handling Cacti Update create Cacti PTK-STG
RE: [WO138926] [PL2] [INTERNAL] [INTERMITTEN] SRProblem Handling Service Problem Prefix problem
Add Grafik Palu - Gorontalo via ICON+ Non Problem Handling Cacti Update create Cacti
RE: [S3] [internal] [INTERMITTEN] SR# 2-2770864292 Problem Handling Service Problem intermitten
RE: [EP] [INTERNAL] [DOWN] [SR#2-27713568111 Problem Handling Service Problem SDP Down
RE: [PL1] [InternaL] [DOWN] SR# 2-277186634 Problem Handling Service Problem SDP Down
RE: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-27583 Non Problem Handling Create/Modify QoS Change QoS level
RE: [WO139225] [PL2] [INTERNAL] [INTERMITTEN] Problem Handling Service Problem intermitten
RE: [PR3] [INTERNAL] [DOWN] SR#2-277283405351 Problem Handling Service Problem SDP Down
Rubah peer IP 202.43.162.253 ke IIX Non Problem Handling
Domestic Routing Optimization
Change peer domest
RE: [EP][INTERNAL][INTERMITTEN][SR#2-277582424 Problem Handling Service Problem intermitten
RE: [PR1] [P-ESCALATION] [FLAPPING ] [SR# 2-2 Problem Handling Service Problem intermitten
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-277555 Problem Handling Service Problem intermitten
RE: [EP][INTERNAL][SR# 2-277558569653 ][CITIBAN Problem Handling Service Problem intermitten
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-2775215 Problem Handling Service Problem intermitten
[PR1] [P-ESCALATION] [DOWN] [SR# 2-27832467892 Problem Handling Service Problem SDP Down
[S3] [WO139261] [INTERNAL] [INTERMITTEN] SR#2 Problem Handling Service Problem ping ada packet loss
[S3] [internal] [INTERMITTEN] SR#2-277540713957 Problem Handling Service Problem ping ada packet loss
[PR3] [internal] [INTERMITTEN] SR# 2-27581788 Problem Handling Service Problem OSPF flapping
[PR1] [P-ESCALATION] [DOWN] [SR# 2-2783246789 Problem Handling Service Problem SDP Down
[S1] [INTERNAL] [DOWN] SR# 2-278344698790 PT B Problem Handling Service Problem ping packet loss dan
RE: INTERNAL : [PL2] [OPEN] [UNSTABLE] SR# 2- Problem Handling Service Problem intermitten
Request: Retune Metric area Madura Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
RE: Pengecekan Metro E Satmarindo ( JKT-SMO-AN Problem Handling Service Problem SDP down
RE: [S2] [INTERNAL] [DOWN] SR#2-279835577927, Problem Handling Service Problem request reset bgp
RE: [WO139466] [S3] [INTERNAL] [ALLOW MAC ADR N on Problem Handling
C reate/Modify Mac Filteradd mac address INI
RE: [S-ESCALATION][PL2][INTERNAL][Intermitten Problem Handling Service Problem intermitten
Shutdown port interlink BBL-PGK-CN Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
Request Reset sdp JKT-KPI-CN1 (01JKP211 IBS_L_M Problem Handling Service Problem SDP down
RE: [WO138927] [S3] [intrenal] [REDUCE BANDWI Problem Handling Service Problem intermitten
[Eskalasi Alarm] Request reset spoke-sdp Problem Handling Service Problem SDP down
Request pengecekan dan optimasi VLAN 2729 di Problem Handling Service Problem intermitten
Request pengecekan beberapa sample IP di lpg-pe1 Problem Handling Service Problem intermitten
RE: [S2] [INTERNAL] [DOWN] SR# 2-275820255513 Problem Handling Service Problem SDP down
RE: [PR3] [ALARM NOTIFICATION] Indosat Monito Problem Handling Service Problem SDP down
RE: [S3] [WO139306] [INTERNAL] [MONITORING] Problem Handling Service Problem ping size 9000 tdk bi
RE: [PL1] [INTERNAL] [Down] SR#2-282808011308 Problem Handling Service Problem sdp down
RE: [S3] [INTERNAL] [Intermitten] SR#2-283350 Problem Handling Service Problem intermitten
[Eskalasi Alarm] High Utilization ME MDR-KML-AN1 Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
[Eskalasi Alarm] High Utilization IP ACCESS ME_B Problem Handling
Backbone Congestion (Domesticlink
Link)
congest
Problem VLAN cluster 8 dan 28 under ME kalirejo pl Problem Handling Service Problem intermitten
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2757325 Problem Handling Service Problem intermitten
[Eskalasi Alarm] High Utilization PLG-IDB-EN1-M8/G Problem Handling
Backbone Congestion (Domestic Link)
link congest
reroute prefix 118.96.84.82 req mas ugi Non Problem Handling
Domestic Routing Optimization
reroute prefix domes
Reset service SDP Problem Handling Service Problem SDP Down
Service Type Specific Service
Received Via
Requestor KB Segmentation
Escalation Received Date
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/26/2019 9:27
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
4000155 Proper Proper 8/26/2019 9:49
Non Service Non Service Email TO Sumatera 400028 Proper Proper 8/26/2019 10:08
VPN Service L2 Multipoint EmailTO Kalisumapa 400028 Proper Proper 8/26/2019 10:51
Non Service Non Service Whatsapp BIMBO 400064 Proper Proper 8/26/2019 11:20
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 8/26/2019 12:07
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/26/2019 13:43
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/26/2019 14:24
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
40007 Proper Proper 8/26/2019 14:09
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/26/2019 15:03
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/26/2019 15:45
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/26/2019 16:08
VPN Service L2 Multipoint I-NOCHPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/26/2019 17:14
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40001 Proper Proper 8/26/2019 16:40
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 8/26/2019 17:55
VPN Service L2 Multipoint I-NOCEmailFH Backoffice IP/MPLS
400015 Proper Proper 8/26/2019 19:42
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/26/2019 19:54
VPN Service L2 Multipoint Email TO West & Central Java400015 Proper Proper 8/26/2019 21:37
VPN Service L2 Multipoint I-NOCEmailFH Backoffice IP/MPLS
400015 Proper Proper 8/27/2019 0:43
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/27/2019 1:12
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/27/2019 4:42
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 8/27/2019 9:17
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 8/27/2019 4:42
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/27/2019 4:42
VPN Service L2 Multipoint I-NOC
EmailFH Backoffice IP/MPLS
400039 Proper Proper 8/27/2019 10:08
VPN Service L2 Multipoint I-NOC
EmailFH Backoffice IP/MPLS
400015 Proper Proper 8/27/2019 10:13
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper 8/27/2019 11:17
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/27/2019 12:02
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/27/2019 13:46
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/27/2019 14:05
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 8/27/2019 14:02
Non Service Non Service Email
TO West & Central Java
4000155 Proper Proper 8/27/2019 13:19
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 4000155 Proper Proper 8/27/2019 13:15
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 4000155 Proper Proper 8/27/2019 13:11
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 8/27/2019 16:15
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 8/27/2019 16:18
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 8/27/2019 16:51
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/27/2019 17:47
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 8/27/2019 18:09
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper 8/27/2019 20:31
Non Service Non Service Configuration
Email Management
400051 Proper Proper 8/28/2019 1:10
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
4000116 Proper Proper 8/28/2019 5:52
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 4000155 Proper Proper 8/28/2019 6:35
VPN Service L2 Multipoint Email TO Sumatera 4000172 Proper Proper 8/28/2019 10:33
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/28/2019 10:19
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 8/28/2019 12:09
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/28/2019 12:04
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/28/2019 14:13
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 8/28/2019 15:46
Non Service Non Service TO
Email
East Java & Bali Nusra
4000155 Proper Proper 8/28/2019 15:29
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400071 400072 Proper Proper 8/28/2019 17:54
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/28/2019 19:28
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400064 Proper Proper 8/28/2019 21:51
VPN Service L2 Multipoint Whatsapp BIMBO 4000114 Proper Proper 8/29/2019 8:38
NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40001 Proper Proper 8/29/2019 8:46
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
40008 Proper Proper 8/29/2019 10:39
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/29/2019 10:58
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 8/29/2019 11:15
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/29/2019 12:10
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/29/2019 12:16
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 13:21
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 8/29/2019 13:30
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/29/2019 13:55
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 8/29/2019 15:01
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/29/2019 15:19
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 15:29
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/29/2019 16:58
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400095 Proper Proper 8/29/2019 16:51
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/29/2019 16:07
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 8/29/2019 17:21
Non Service Non Service I-NOC
EmailFH Backoffice IP/MPLS
4000121 Proper Proper 8/29/2019 16:30
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 21:05
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/29/2019 21:58
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 21:51
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 22:34
VPN Service L2 Multipoint Email TO Sumatera 400097 400062 Proper Proper 8/29/2019 22:06
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400031 Proper Proper 8/29/2019 22:25
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/29/2019 23:14
NAP Service INIX I-NOC
EmailFH Backoffice IP/MPLS
40005 Proper Proper 8/30/2019 0:07
Non Service Non Service Whatsapp BIMBO 400065 Proper Proper 8/30/2019 1:14
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 8/30/2019 10:18
Non Service Non Service I-NOC
EmailFH Backoffice IP/MPLS
400065 Proper Proper 8/30/2019 10:51
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 11:41
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/30/2019 12:58
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400039 Proper Proper 8/30/2019 13:29
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400031 Proper Proper 8/30/2019 13:50
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 14:22
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 14:21
Non Service Non Service Whatsapp BIMBO 4000126 Proper Proper 8/30/2019 13:50
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 17:10
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 18:03
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 18:15
VPN Service Cpipe I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 18:21
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/30/2019 17:55
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 8/30/2019 22:32
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 8/30/2019 20:12
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/30/2019 19:31
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400075 Proper Proper 8/30/2019 20:51
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 8/30/2019 23:23
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/30/2019 23:53
VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/31/2019 8:01
Non Service Non Service TO
Email
East Java & Bali Nusra
4000155 Proper Proper 8/31/2019 9:48
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/31/2019 12:45
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/31/2019 12:31
NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 8/31/2019 9:24
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/31/2019 12:28
Non Service Non Service Whatsapp
TO Sumatera 4000146 Proper Proper 8/31/2019 12:04
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/31/2019 19:43
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/31/2019 20:01
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper Proper 8/31/2019 23:27
VPN Service L2 Multipoint PhoneTO Sumatera 400019 Proper Proper 8/31/2019 22:12
VPN Service L3 VPN Whatsapp BIMBO 400015 Proper Proper 8/31/2019 23:48
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 9/1/2019 1:34
VPN ServiceL2 Point to PointI-NOC
HPSMFH Backoffice IP/MPLS
400060 Proper Proper 9/1/2019 2:20
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 9/1/2019 10:11
VPN Service L2 Multipoint I-NOC
HPSMFH Backoffice IP/MPLS
400073 Proper Proper 9/1/2019 12:53
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 9/1/2019 17:51
Non Service Non Service I-NOC
EmailFH Backoffice IP/MPLS
400037 Proper Proper 9/1/2019 19:34
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper 9/1/2019 19:52
VPN Service L3 VPN Email TO Sumatera 400049 Proper Proper 9/1/2019 20:03
NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000126 Proper Proper 9/1/2019 23:07
Non Service Non Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper Proper 9/1/2019 21:37
Non Service Non Service Whatsapp BIMBO 4000126 Proper Proper 9/1/2019 21:24
VPN Service L2 Multipoint TO
Email
East Java & Bali Nusra
400015 Proper Proper 9/2/2019 7:55
Response Time ResolutionEscalate
(Menit)
Start Escalation
End
to L2
Escalation
SGP
Escalate
L2 SGPL2
to SGP
BIMBO
PIC L1 Status Note
8/26/2019 9:33 0:06 6 No No dhio Closed port physical kearah akses low RX
8/26/2019 10:13 0:24 24 No No rangg Closed memindahkan beberapa SDP dari LPG-PE1<>TBW-EN2
8/26/2019 10:21 0:13 13 No No rangg Closed create SDP dan remote peer at MDN-BCP-CN1 & MDN-BCP-CN2
8/26/2019 11:48 0:57 57 No No rangg Closed reroute beberapa service dari Bengkuring ke arah PSB memaksi
8/26/2019 11:30 0:10 10 No No ranggreroute
Closed
prefix 180.247.137.168 via telkom sebelumnya OIXP
8/26/2019 12:44 0:37 37 No No dhio reroute
Closedprefix 36.66.223.0/24 via telkom sebelumnya OIXP
8/26/2019 13:57 0:14 14 No No Bundle-Ether
interface rangg Closed119 KPI-P<>SIN-GSW-NODE2 ada member yg flap yaitu Hu0/2/0/35
8/26/2019 14:32 0:08 8 No No dhio Closed reset sdp
8/26/2019 14:15 0:06 6 No No rangg Closed Change Tunnel from LSP to LDP
8/26/2019 15:28 0:25 25 No No dhiophysical
Closedport access Gi0/4/3.150 di sisi MNS-EN1 down
8/26/2019 15:49 0:04 4 No tidak
No dapat
rangg Closed
di optimasi karena link BJM<>BPP hanya tersisa via telkom 10G
8/26/2019 16:19 0:11 11 No No dhio Closed link sudah best path via KPI CN4,
8/26/2019 18:59 1:45 105 No No rangg Closed path lsp simetris di kedua sisi Pu
8/26/2019 16:46 0:06 6 No No rangg Closed
reset namun tetap down, untuk L2 normal
8/26/2019 18:00 0:05 5 No No dhio reroute
Closedprefix 103.9.227.0/24 via telkom sebelumnya OIXP
8/26/2019 20:00 0:18 18 No No Arifin Closed reset sdp
8/26/2019 20:32 0:38 38 No No Arifin Closed create path strict via ANC
8/26/2019 21:53 0:16 16 No No Jauhar Closed reset sdp
8/27/2019 0:47 0:04 4 No No Arifin Closed reset sdp
8/27/2019 1:15 0:03 3 No No Jauhar Closed reset sdp
8/27/2019 4:47 0:05 5 No No Arifin Closed reset sdp
service ditemukan dalam kondisi admin-down, info IOCH
8/27/2019 9:22 0:05 5 No No Fajri Closed
8/27/2019 4:47 0:05 5 No No Dhio Closed menyarankan dilakukan pengecekan
8/27/2019 4:47 0:05 5 No No Fajri Closed change path lsp
8/27/2019 10:41 0:33 33 No No Fajri Closed ping mac address dari JBK-AN1 ke cpm PGD-CN1.
8/27/2019 10:16 0:03 3 No No Fajri Closed reset SDP 445:285014011 di KBS-CN1
8/27/2019 11:36 0:19 19 No No Fajri Closed tuning metric di PGD-AN2, before 5 after no metric.
8/27/2019 12:09 0:07 7 No No Dhio Closed change SDP menjadi LDP, saat ini
8/27/2019 13:54 0:08 8 No No Fajri Closed reset BGPv6
8/27/2019 14:25 0:20 20 No No Fajri Closed ubah SDP ke LSP
8/27/2019 14:19 0:17 17 No No Fajri Closed tidak bisa di rerotue, karena Cuma
8/27/2019 15:06 1:47 107 No No Dhio Closed tunning metric before 40 after 65000
8/27/2019 14:47 1:32 92 No No Dhio Closed tunning metric disisi KDT dari no metric menjadi 15
8/27/2019 14:37 1:26 86 No No Dhio Closed Sudah kami coba tunning metric disisi TGM sampai 50000
8/27/2019 17:14 0:59 59 No Yes Fajri Closed jalur menuju website tujuan dari
8/27/2019 17:17 0:59 59 No No Dhio Closed add mac filter
8/27/2019 17:03 0:12 12 No No Fajri Closed rerotue via Telin 7713
8/27/2019 18:45 0:58 58 No No Fajri Closed create new lsp
8/27/2019 18:52 0:43 43 No No Fajri Closed metro far-end unmanaged
8/27/2019 20:52 0:21 21 No No Arifin Closed tuning metric to 101 sebelumnya 100 at JDL-CORE to inte
8/28/2019 2:53 1:43 103 No No Arifin Closed config sudah sesuai, masalah ini disebabkan karena port y
8/28/2019 6:42 0:50 50 No No Arifin Closed menambahkan protocol MPLS & RSVP at KDT-AN1-ESS6 in
8/28/2019 8:31 1:56 116 No No Riya Closed sudah tuning metric dan pindah lsp transit tapi masih no i
8/28/2019 11:11 0:38 38 No No Fajri Closed tambah config sdp upe disisi MDN-BCP-CN1
PBR-AIR-CN1-X8A
8/28/2019 11:08 0:49 49 No No Riya Closed change
VLAN 1688 path: Detect
lsp 8 IP satu IP 10.58.240.83 incomplate m
8/28/2019 13:05 0:56 56 No No create
VLAN
Fajri Closed reset BGP LSP
1865 dari
: LPG-PE2<>TBW-
Detect 7 IP hanya 2 IP (10.58.240.172 & 10.5
EN1 melalui
VLAN 2170 : link XL_2,
Detect 6 IPnamun
, hanyano2 IP (10.58.240.156 & 10.
8/28/2019 12:11 0:07 7 No No Riya Closed VLAN
improve.
reset SDP
2375 Menyarankan
: Detect 9 IP agar Address (4 Incomplete MAC) Hasi
berkordinasi ke pihak XLHasil
untukping
di semua RTO
8/28/2019 15:16 1:03 63 No No Riya Closed VLAN
create
lakukan
2786 : Detect
lsp pulang-pergi
perbaikan
5 IP
VLAN 3085 : Detect 6 IP Hasil ping 10.58.240.125 OK, yang
8/28/2019 15:52 0:06 6 No No Fajri Closed 1 September
add entry pada 2019
mac: filter existing
- Optimasi path LSP
8/28/2019 16:56 1:27 87 No No Riya Closed PBR-AIR-CN2-X8A
tuning
before metric no improve, rollback cost ospf metric
: to_LPG-UTG-AN1-
8/28/2019 18:03 0:09 9 No No ESS6_via_XL_2
di sisi isat hanya(link
Riya Closed VLAN 1688 : Detect 8intermittent)
menerima IP , hanya
saja,2 ip yag bisa di ping (10.5
after1865
VLAN : to_LPG-UTG-AN1-
: Detect 4 IP, hanya 2 IP (10.58.240.173 & 10.5
8/28/2019 19:55 0:27 27 No No Rangg Closed VLAN
ESS6_via_XL (link ok)3 IP , hanya 1 IP (10.58.240.145) yg tid
2170 : Detect
8/28/2019 22:52 1:01 61 No No Rangg Closed VLAN
reroute
BGP
2375
routingan = Detect
untuk
GW telkom 4 IP Hasil
IP tujuan
180.252.3.0/24 ping 10.58.240.140
10.6.64.32 mengarah OK,
dankemasih
yan
KPI-CO
VLANterpantau
2786 VPRN
Sedangkan
active,
= Detectuntuk 4 sudah
IPBCA cobaHasil
Address
di
kami
KPI-CORE
resetsemua
ping
itu VPRN RTO te
1003.
8/29/2019 9:44 1:06 66 No No Dahlia Closed Dari
VLAN
Kami
sisi
3085MPLS
propose
Indosat
= Detect terpantau
6merubah
IP Hasil pingnormal, service terpanta
10.58.240.124 OK,
keyan
Mohon lakukanuntukpengecekan route
disisi targetnetwork.
MLMN dari 577 [3] 10
8/29/2019 9:38 0:52 52 No No Riya Closed action :
deny route target 557 by Iqbal huawei at BJM-SIO-CN2-X8
8/29/2019 12:24 1:45 105 No Yes Riya Closed ip extcommunity-filter basic BCA_new index 20 deny rt 47
8/29/2019 11:07 0:09 9 No No Dahlia Closed sudah reset bgp
Berdasarkan hasiltersebut
pengecekan namun m , link tersebut sudah m
kami
8/29/2019 11:35 0:20 20 No No Dahlia Closed add mac address at MLG-PE1-SR7:(OSPF MATI
SIO >< KAPUAS
SIO >< Dahlia : link Down
8/29/2019 13:28 1:18 78 No No Riya Closed SIO
optimasi>< dengan path lsp baru di:siTidak ada link
Panggabean
8/29/2019 12:24 0:08 8 No No Riya Closed SIO
reset SDP><4199:285014036
Cempaga Abel di JKT-SRP-CN1-SR12.
: Tidak ada link
SIO >< OBS : Congest
8/29/2019 14:12 0:51 51 No No Dahlia Closed Berdasarkan hasil pengecekan kami , hasil traceroute 2 IP
Perlu dilakukan pengecekan di IP tujuan, dan mohon pela
8/29/2019 15:55 2:25 145 No No Dahlia Closed kami
Hasil
optimasi dengan membuat jalur lsp baru di sisi SPT-E
Untukpengecekan link daristatusnya
VSI di sisi SPT-EN1 arah OBS-CN2
masihke arahdikarenak
down SIO-CN1
8/29/2019 14:28 0:33 33 No No Riya Closed
1. Link to BJM-SIO-CN1 saat ini kondisinya congest
8/29/2019 15:32 0:31 31 No No Riya Closed 2.Hasil
Linkpengecekan
to PLK-OBS-CN2 sdp sudah terpantau
setelah dilakukanuppengecekan put
8/29/2019 15:25 0:06 6 No No Dahlia Closed 3. Link CSC to AYN-CN1 hasil ping RTO
optimasi menggunakan bgp-tunnel di SDP 4338 at BJM-SI
4. Link ke arah OBS-EN tidak dapat digunakan karena han
8/29/2019 16:05 0:36 36 No No Riya Closed
Hasil pengecekan bgp sudah established.
8/29/2019 17:09 0:11 11 No No Riya Closed
8/29/2019 17:17 0:26 26 No No Dahlia Closed Saat ini kami cek VC state nya sud
8/29/2019 16:38 0:31 31 No No Dahlia Closed optimasi dengan membuat jalur lsp
8/29/2019 19:12 1:51 111 No No Riya P2C Sudah kami koordinasikan dengan p
8/29/2019 17:11 0:41 41 Yes No Dahlia Closed Eskalasi ke tim SGP untuk collect data SAM & NFMP untuk
8/29/2019 21:41 0:36 36 No No Fajri Closed create new lsp via SIO-AN1 >< BJB
8/29/2019 22:04 0:06 6 No No Fajri Closed reset sdp
8/29/2019 22:12 0:21 21 No No Dhio Closed create LSP dari sisi KBS-AN1
8/29/2019 22:45 0:11 11 No No Dhio P2C create new lsp via SIO-AN1 >< BJB
8/29/2019 22:45 0:39 39 No No Fajri Closed create lsp menghindari jalur congest pada node huawei
8/29/2019 22:39 0:14 14 No No Fajri Closed menaikkan Qos Sap-ingrees 256 menjadi level 5 di ME KRN
8/29/2019 23:38 0:24 24 No No Fajri Closed create lsp pulang pergi dikedua sis
8/30/2019 0:12 0:05 5 No No Fajri Closed add entry untuk mac-address baru
8/30/2019 1:25 0:11 11 No No Fajri Closed Saat ini new
create bgp dalam keadaan active
Cacti PTK-STG-EN1 , sehngga
(port 0/7/0 ; kami
0/8/0)tidak da
& PTK
Kami cek dari sisi config di sisi Indosat, tidak ada anomali.
8/30/2019 11:06 0:48 48 No No Dahlia Closed
Create cacti link Palu – Gorontalo via Icon+
8/30/2019 11:51 1:00 60 No No Dahlia Closed
optimasi dengan menyamakan jalur pulang pergi nya via L
8/30/2019 12:21 0:40 40 No No Galih Closed
optimasi SDP di PTK-AYN-CN1-SR7 via LDP.
8/30/2019 13:08 0:10 10 No No Galih Closed
8/30/2019 13:34 0:05 5 No No Dahlia Closed Kami cek sdp tersebut sudah Up.
8/30/2019 14:39 0:49 49 No No Galih Closed Create QoS level 5 at sap-ingress
8/30/2019 15:18 0:56 56 No No Dahlia Closed optimasi LSP to_MDN-CORE2 path
8/30/2019 15:27 1:06 66 No No Galih Closed ganti dengan LSP existing lain nya
8/30/2019 14:39 0:49 49 No No Galih Closed reroute IP 202.43.162.253 dari OIXP ke IIX di j
8/30/2019 18:34 1:23 83 No No Dahlia Closed Untuk saat ini sudah merupakan be
8/30/2019 19:03 1:00 60 No No Galih Closed optimasi dengan membuatkan lsp di
8/30/2019 19:48 1:33 93 No No Fajri Closed optimasi dengan via lsp baru di ked
8/30/2019 20:01 1:40 100 No No Fajri Closed optimasi dengan membuat jalur lsp
8/30/2019 20:08 2:13 133 No No Riya Closed optimasi dengan membuat LSP PP.
8/30/2019 22:41 0:09 9 No No Fajri Closed menemukan sap-port di sisi far-e
8/30/2019 21:10 0:58 58 No No Riya Closed disisi metro normal, menyarankan
8/30/2019 21:12 1:41 101 No No Fajri Closed create new lsp
8/30/2019 22:10 1:19 79 No No Riya Closed tidak menemukan anomali pada sis
8/30/2019 23:35 0:12 12 No No Riya Closed mengubah mtu service di sisi sin-
8/31/2019 0:18 0:25 25 No No Fajri Closed create new lsp
8/31/2019 8:45 0:44 44 No No Jauhar Closed optimasi LSP
8/31/2019 11:16 1:28 88 No No Galih Closed reengineering dengan reroute lsp dan menyamakan metr
8/31/2019 12:55 0:10 10 No No Jauhar Closed reset sdp
8/31/2019 13:04 0:33 33 No No Galih Closed reset bgp inp dan inix
8/31/2019 9:50 0:25 25 No No Jauhar Closed add mac filter
8/31/2019 13:40 1:12 72 No No Jauhar Closed reroute menghindari JMB-P <> JBI
8/31/2019 12:15 0:11 11 No No Galih Closed shutdown port g8/0/18 di PGK-CN1
8/31/2019 19:48 0:05 5 No No Riya Closed reset sdp
8/31/2019 20:38 0:37 37 No No Riya Closed kami optimasi dengan membuat lsp
8/31/2019 23:36 0:09 9 No No Riya Closed reset sdp 4268-285014019 pada JKT-PGD-CN2-SR12.
9/1/2019 0:09 1:57 117 No No Riya Closed vlan 2729 service id 885012729 di ME STB peer
9/1/2019 1:42 1:54 114 No No Dinda Closed Reset beberapa SDP yang terkena looping dan menghapu
9/1/2019 2:50 1:16 76 No No Dinda Closed Ping
Saat sdpsudah
ini terpantau
menambahkan kami normal,
sesuaikan
adspec nila
di kedua sisi LSP BTM-BTC-AN1-ES
Namun kami tidak menemukan sap di kedua sisi service te
9/1/2019 2:49 0:29 29 No No Riya Closed Dan tunning metric di segmen JKT-KPI-P >< PTK-AYN-CN1
Saat ini ping menggunakan size 9000 sudah OK
9/1/2019 10:54 0:43 43 No No Dahlia Closed
9/1/2019 13:44 0:51 51 No No Jauhar Closed change MTU at BJM-PLP-EN1-950
9/1/2019 18:24 0:33 33 No No Jauhar Closed impact fo cut tidak dapat dioptim
9/1/2019 19:40 0:06 6 No No Galih Closed impact link down segmen kmd<>smc dan kml<>kla
9/1/2019 20:22 0:30 30 No No Galih Closed service yang kedengan
coba optimasi arah PLG-KLR-EN1 terdapat
tunning metric link congest d
di LPG-UTG-AN1-ES
Propose untuk create sdp baru ke arah KLR-EN1 via lsp un
9/1/2019 22:13 2:10 130 No No Dinda P2C LSP sudah dibuat to_PLG-KLR-EN1-950C, tinggal menungg
9/1/2019 23:50 0:43 43 No No Galih Closed Reroute prefix 36.82.101.123 dari
9/1/2019 23:33 1:56 116 No No Galih Closed Traffic sudah terpantau turun.
9/1/2019 21:33 0:09 9 No No Galih Closed Reroute prefix 118.96.84.82 dari OIXP ke Telkom.
9/2/2019 8:00 0:05 5 No No Dahlia Closed reset SDP at MLG-PE2
External Customer
Special Note
PT. JALA LINTAS MEDIA
apa SDP dari LPG-PE1<>TBW-EN2
peer at MDN-BCP-CN1 & MDN-BCP-CN2 far end MDN-INL-EN1
e dari Bengkuring ke arah PSB memaksimalkan link Ip-Trunk1 (450 MB)
telkom sebelumnya OIXP
CONOCOPHILLIPS
INDOSAT SINGAPORE PTE
PT. SURYA HUTANI JAYA
PERSADA NUSA NABATI INDONESIA
BANK SYARIAH MANDIRI
&T GLOBAL NETWORK SERVICES INDONESIA
PT ASTRA INTERNATIONAL
QUANTUM TERA NETWORK
PT. GRAHAMEDIA INFORMASI
PRIMA PESONA PRAKARSA
END PENGELUARAN RSUD MAJALENGKA
TELEKOMUNIKASI INDONESIA
PT MORA TELEMATIKA INDONESIA
i JBK-AN1 ke cpm PGD-CN1.
4011 di KBS-CN1
AN2, before 5 after no metric.
AMALAT KCP PALANGKARAYA - PANGKALAN BUN
UNIVERSITAS ISLAM INDONESIA
AMALAT KCP PALANGKARAYA - PANGKALAN BUN
PT. MUSTIKA SEMBULUH
e 40 after 65000
KDT dari no metric menjadi 15
ning metric disisi TGM sampai 50000 dan pindahkan semua lsp transit yang aktif namun no improve
INDORAMA VENTURES INDONESIA
PT ASTRA INTERNATIONAL
MARITIM BARITO PERKASA
BANK MANDIRI TIPTOP DEPOK
BAYAS BIOFUELS
sebelumnya 100 at JDL-CORE to interface minas
masalah ini disebabkan karena port yang dimasukan ke po4 dalam kondisi down
col MPLS & RSVP at KDT-AN1-ESS6 interface KDT-AN1-IXR
dan pindah lsp transit tapi masih no improve
pe disisi MDN-BCP-CN1
IP satuPTIPBANK DBS INDONESIA
10.58.240.83 incomplate mac address nya
IP PT
hanya 2 IP (10.58.240.172
TELEKOMUNIKASI INDONESIA & 10.58.240.173 ) yg bisa di ping yg lain nya RTO
IP , hanya 2 IP (10.58.240.156 & 10.58.240.157 ) yg bisa di ping yg lain nya RTO
IP Address (4 Incomplete MAC) Hasil ping 10.58.240.141 OK, yang lain RTO
IP Hasil ping semua RTO
IP Hasil ping APLIKANUSA
10.58.240.125LINTASARTA
OK, yang lain RTO
UIN MAULANA MALIK IBRAHIM
rove, rollback cost ospf metric
IP , hanya 2 ip yag bisa di ping (10.58.240.93 & 10.58.240.92) yg lain rto
UNLAM
IP, hanya 2 IP (10.58.240.173 & 10.58.240.172) yang dapat di ping yg lain nya RTO
GIGA
IP , hanya 1 IP PATRA MULTIMEDIA
(10.58.240.145) yg tidak bisa di ping
4 IP Hasil pingKARYA
10.58.240.140 OK,
JAYA MANDIRI yang lain RTO
SAKTI
4 IP Address Hasil ping semua RTO
6 IP Hasil ping 10.58.240.124 OK, yang lain RTO
MITRA LINTAS MULTIMEDIA
BCA KCU Baneskalasi ke Pak Alac cara merubah route target di huawei.
RACKH LINTAS ASIA
UIN MAULANA MALIK IBRAHIM
PT. BANK CENTRAL ASIA
14036 di JKT-SRP-CN1-SR12.
HUTCHISON 3 INDONESIA
BEND. PENGELUARAN DINAS KOMINFO SANDI KAB. BULELENG
INDOSAT MEGA MEDIA
sudah terpantau up
an bgp-tunnel di SDP 4338 at BJM-SIO-CN1-SR12, saat ini sdp terpantau up.
BANK MUAMALAT KCU PALANGKARAYA
CROSS NETWORK INDONESIA
INDOSAT-IT OPS
HUTCHISON 3 INDONESIA
LINTAS TEKNOLOGI DIGITAL
ntuk collect data SAM & NFMP untuk alarm DDM.
PT. BANK CENTRAL ASIA, TBK
PT NETTOCYBER INDONESIA
PT. BANK CENTRAL ASIA, TBK
ri jalur congest pada node huawei
ngrees 256 menjadi level 5 di ME KRN-EN1
LAXO GLOBAL AKSES
PRIME LINK COMMUNICATION
-STG-EN1 (port 0/7/0 ; 0/8/0) & PTK-AYN-CN1 (port 4/1/8 ; 4/2/10)
INDOSAT MEGA MEDIA
– Gorontalo via Icon+
INDOSAT-IT OPS
BANK MANDIRI HYPERMART PANGKALANBUN
PRIMACOM INTERBUANA
PT ASTRA INTERNATIONAL
INDOSAT MEGA MEDIA
BT COMMUNICATIONS INDONESIA
2.253 dari OIXP ke IIX di j request Pak Dakrun
BANK SYARIAH MANDIRI
SINGAPORE TELECOMMUNICATIONS LTD
INDOSAT MEGA MEDIA
CITIBANK
INDOSAT MEGA MEDIA
INDOSAT SINGAPORE PTE LTD
TELEMEDIA PRIMA NUSANTARA
AT&T GLOBAL NETWORK SERVICES INDONESIA
INDOSAT SINGAPORE PTE LTD
PT BANK CIMB NIAGA
PT. BANK DANAMON INDONESIA
n reroute lsp dan menyamakan metric
UNIV. MUHAMMADIYAH SURAKARTA
MITRA LINTAS MULTIMEDIA
IM2
18 di PGK-CN1
IFORTE GLOBAL INTERNET
14019 pada JKT-PGD-CN2-SR12.
85012729 di ME STB peerSudah di arahkan untuk kirim request via email.
yang terkena looping dan menghapus rps di SDP antar PE (LPG-PE1 >< LPG-PE2)
PT. PULAU SAMBU
BT COMMUNICATIONS INDONESIA
PT MORA TELEMATIKA INDONESIA
PRIMACOM INTERBUANA
BOMM AKSES
men kmd<>smc dan kml<>kla
PLG-KLR-EN1 terdapat
n tunning metric link congest di segmen
di LPG-UTG-AN1-ESS6 PLG-A45-PE2
interface >< PLG-IDB-EN1.
to_LPG-TBW-EN2-SAR8_via_XL, namun hanya memindah congest, before 200 – After 199.
sdp baru ke arah KLR-EN1 via lsp untuk menghindari link congest.
PLG-KLR-EN1-950C, tinggal menunggu konfirmasi pelanggan untuk create SDP baru kemudian di binding ke service 714021027 (sdp:4179:714021027 M
SATRIA WICAKSANA SEJATI
6.84.82 dari OIXP ke Telkom.
200 – After 199.
27 (sdp:4179:714021027 M(114.0.142.179)) dan 714021008 (sdp:4179:714021008 M(114.0.142.179) ).
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 19 Agustus 2019 34 WO137642 #2019081940000064 RE: [S2] [INTERNAL] [DOWN] SR#2-275542478779 CROSS
Monday, 19 Agustus 2019 34 WO137643 #2019081940000073 RE: [S1] [INTERNAL] [DOWN] SR# 2-275541883818 SWAD
Monday, 19 Agustus 2019 34 #2019081940000108 RE: Balancing traffic SMD-PSB-EN
Traffic Enggineering Under ME LBK-SLG-EN1
Monday, 19 Agustus 2019 34 #2019081940000117
Monday, 19 Agustus 2019 34 WO137644 #2019081940000082 RE: [S2] [INTERNAL] [DOWN] SR#2-275543342968 FW: D
Monday, 19 Agustus 2019 34 WO137648 #2019081940000091 [S3] [WO137648] [INTERNAL] [INTERMITTEN] SR#2-
Monday, 19 Agustus 2019 34 WO137578 #2019082640000051 RE: [S3] [INTERNAL] [IP ROUTING PROBLEM] SR# 2
Monday, 19 Agustus 2019 34 #2019081940000126 aktifasi link backup 1G Huidu Ompu- VLAN
EN1 >< MDO-
[WO137582] RAN Access Problem Issue is escalated.
Monday, 19 Agustus 2019 34 WO137582 #2019081940000135
Monday, 19 Agustus 2019 34 WO137673 #2019081940000144 [WO137673] RAN Access Problem - VLAN Issue is es
ruoting IP OMU new mcRNC_MTHARYONO3
Monday, 19 Agustus 2019 34 #2019081940000153
Monday, 19 Agustus 2019 34 WO137678 #2019081940000162 [S2] [internal] [DOWN] SR#2-275553492844 ARAN
Monday, 19 Agustus 2019 34 WO137686 #2019081940000171 RE: SAT Koneksi Toko 2D61 DOWN [WO137686]
Monday, 19 Agustus 2019 34 TT28756952 #2019081940000181 [Eskalasi Alarm] High Utilization SMD-SPB-EN1-950
Monday, 19 Agustus 2019 34 WO137617 #2019081940000199 RE: [S3] [INTERNAL] [ REDUCE BENWIDTH] SR# 2-2
Monday, 19 Agustus 2019 34 WO137620 #2019082040000016 RE: [PL2] [INTERNAL] [ADVERTISE IP] SR#2-2755590
Monday, 19 Agustus 2019 34 TT28760669 #2019082040000025 [Eskalasi Alarm] High Utilization PTK-AYN-AN1-ESS7
Tuesday, 20 Agustus 2019 34 WO137623 #2019082040000034 RE: [S2] [INTERNAL] [DOWN] SR#2-27554188367
Tuesday, 20 Agustus 2019 34 TT28769732 #2019082040000043 [Eskalasi Alarm] High Utilization MDR-PMK-AN1-SRA
Tuesday, 20 Agustus 2019 34 WO137832 #2019082040000052 [WO137832] [S3] [INTERNAL] [INTERMITTEN] SR#
Tuesday, 20 Agustus 2019 34 WO137707 #2019082040000071 [PR1] [WO137707] [DOWN] [SR#2-275571040169] [
Tuesday, 20 Agustus 2019 34 WO137833 #2019082040000089 [WO137833] [S3] [INTERNAL] [INTERMITTEN] SR#
Tuesday, 20 Agustus 2019 34 WO137834 #2019082040000098 [EP] [INTERNAL] [DOWN] [SR#2-275570490048] [DIP
Tuesday, 20 Agustus 2019 34 WO137850 #2019082040000105 [EP] [INTERNAL] [INTERMITTEN] [SR#2-275572460
[S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR# 2-275572019429
Tuesday, 20 Agustus 2019 34 WO137853 #2019082040000114
Tuesday, 20 Agustus 2019 34 WO137715 #2019082040000123 [ES] [IINTERNAL] [LOOKING FOR RFO][SR#2-275571
Tuesday, 20 Agustus 2019 34 WO137876 #2019082040000132 [WO137876] [S3] [INTERNAL] [WEBSITE ACCESS P
Tuesday, 20 Agustus 2019 34 WO137874 #2019082040000141 [WO137874] [PL2] [INTERNAL] [INTERMITTEN] SR# 2
Tuesday, 20 Agustus 2019 34 WO137727 #2019082040000151 [S-ESCALATION][S3][INTERNAL][REQUEST][SR# 2-
Tuesday, 20 Agustus 2019 34 WO137722 #2019082040000169 [S2] [INTERNAL] [DOWN] [SR#2-275572086864, SR#2
Tuesday, 20 Agustus 2019 34 #2019082040000178 Pengecekan vlan 3125 & 3225 far end 124.195.84.1
Tuesday, 20 Agustus 2019 34 WO137728 #2019082040000187 [ES] [INTERNAL] [INTERMITTENT] [SR#2-2751189527
Tuesday, 20 Agustus 2019 34 WO137882 #2019082040000196 [S2] [INTERNAL] [DOWN] SR#2-275580574722, S
Tuesday, 20 Agustus 2019 34 WO137883 #2019082040000203 Reset SDP-Binding [WO137883]
Tuesday, 20 Agustus 2019 34 WO137884 #2019082040000212 [S3] [internal] [IP Prefix Problem] SR#2-27558
Tuesday, 20 Agustus 2019 34 WO137885 #2019082040000221 [S3] [INTERNAL] [ADVERTISE IP] SR# 2-275580644
Tuesday, 20 Agustus 2019 34 #2019082140000014 create cacti NIW 20-21 Agustus 2019
Tuesday, 20 Agustus 2019 34 WO137896 #2019082140000023 [PL2] [INTERNAL] [INTERMITTEN] SR# 2-2755838167
Tuesday, 20 Agustus 2019 34 WO137737 #2019082140000032 [S2] [INTERNAL] [DOWN] SR#2-275471838723 CENTR
Tuesday, 20 Agustus 2019 34 WO137891 #2019082140000041 [S3] [INTERNAL] [REDUCED BANDWIDTH] SR#2-27
Tuesday, 20 Agustus 2019 34 WO137902 #2019082140000051 Reset Looping [WO137902]
Tuesday, 20 Agustus 2019 34 TT28793442 #2019082140000078 RE: ESCALATE TT28793442 IMPACT: High utilization ## Ph
Wednesday, 21 Agustus 2019 34 WO137906 #2019082140000069 [S3] [INTERNAL] [DEGRADED] SR# 2-275578417705
Wednesday, 21 Agustus 2019 34 WO137912 #2019082140000087 RE: [ES] [INTERNAL] [DOWN] [SR# 2-275592710438
Wednesday, 21 Agustus 2019 34 WO137750 #2019082140000096 RE: [S2] [INTERNAL] [DOWN] SR#2-275589691459
Wednesday, 21 Agustus 2019 34 WO137759 #2019082140000103 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-27559689
Wednesday, 21 Agustus 2019 34 WO137760 #2019082140000112 RE: create VLAN 3300 & 3600 di ME BDG-NGK-EN1-
Wednesday, 21 Agustus 2019 34 WO137929 #2019082140000121 RE: [S2] [INTERNAL] [DOWN] SR#2-275571133195
Wednesday, 21 Agustus 2019 34 WO137765 #2019082140000131 RE: [PL1] [INTERNAL] [Down] SR#2-275597402402
Wednesday, 21 Agustus 2019 34 WO137756 #2019082140000149 RE: [PL2] [INTERNAL] [Intermitten] SR#2-27559
Wednesday, 21 Agustus 2019 34 #2019082140000158 RE: JBRO VLAN Issue 22 20Aug2019
Wednesday, 21 Agustus 2019 34 WO137772 #2019082140000167 RE: [PL2] [INTERNAL] [REDUCE BANDWIDTH] SR#2-2
Wednesday, 21 Agustus 2019 34 WO137769 #2019082140000176 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-27559909
Wednesday, 21 Agustus 2019 34 WO137964 #2019082140000185 RE: [WO137964] [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 21 Agustus 2019 34 WO137966 #2019082140000194 RE: [EP] [INTERNAL ][DOWN] [SR#2-27559767827
Wednesday, 21 Agustus 2019 34 #2019082140000201 cek VLAN 3125 & 3225 ME ALU BLI-TBN-AN2
Wednesday, 21 Agustus 2019 34 WO137962 #2019082140000211 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-27560
Wednesday, 21 Agustus 2019 34 WO137967 #2019082140000229 RE: [S-ESCALATON][S1][INTERNAL][DOWN][SR#2-2
Wednesday, 21 Agustus 2019 34 WO137784 #2019082140000238 RE: [EP] [INTERNAL ][DOWN] [SR#2-27559767827
Wednesday, 21 Agustus 2019 34 WO137787 #2019082140000247 RE: [ES][INTERNAL][INTERMITTEN][SR#2-275610130
Wednesday, 21 Agustus 2019 34 WO137971 #2019082140000256 RE: [WO137971] [PL2] [INTERNAL] [INTERMITTEN]
Wednesday, 21 Agustus 2019 34 WO137973 #2019082140000265 RE: [S-ESCALATION][S3][INTERNAL][WEB ACCESS
Wednesday, 21 Agustus 2019 34 TT28827891 #2019082240000012 ESCALATE TT28827891 IMPACT: Looping ## SpokeS
Wednesday, 21 Agustus 2019 34 TT28827844 #2019082240000021 ESCALATE TT28827844 IMPACT: Looping ## SpokeS
Wednesday, 21 Agustus 2019 34 WO137987 #2019082240000031 [WO137987] [S3] [INTERNAL] [INTERMITTEN] SR#
Wednesday, 21 Agustus 2019 34 WO137792 #2019082340000065 [WO137792] [S3] [INTERNAL] [INTERMITTEN] SR#
[WO137992] RAN Access Problem - VLAN Issue is escalated.
Thursday, 22 Agustus 2019 34 WO137992 #2019082240000049 Reset SDP-Binding [WO137803]
Thursday, 22 Agustus 2019 34 WO137803 #2019082240000058
Reset SDP-Binding {WO137991]
Thursday, 22 Agustus 2019 34 WO137991 #2019082240000067
Reset SDP MEJKT-SRP-CN1-SR12
Thursday, 22 Agustus 2019 34 #2019082240000076
Thursday, 22 Agustus 2019 34 WO137793 #2019082240000085 RE: [PR1] [WO137793] [FLAPPING] SR#2-2756118375
Thursday, 22 Agustus 2019 34 WO137812 #2019082240000094 Reset Looping
Thursday, 22 Agustus 2019 34 WO138019 #2019082240000101 RE: [S3] [internal] [INTERMITTEN] SR# 2-27562
Thursday, 22 Agustus 2019 34 WO138234 #2019082240000111 RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN
Thursday, 22 Agustus 2019 34 WO138236 #2019082240000129 RE: [P-ESCALATION][PL2][INTERNAL][Bestpath IP]
Thursday, 22 Agustus 2019 34 WO138239 #2019082240000138 RE: [S2] [INTERNAL] [DOWN] SR# 2-275632233577
Thursday, 22 Agustus 2019 34 WO138241 #2019082240000147 RE: [S3] [internal] [High Latency] SR# 2-27563320
Thursday, 22 Agustus 2019 34 WO138246 #2019082240000156 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-275634
Thursday, 22 Agustus 2019 34 WO138248 #2019082340000011 [S2] [INTERNAL] [DOWN] SR#2-275471838723 CENT
Thursday, 22 Agustus 2019 34 WO138064 #2019082340000029 [E] [INTERNAL] [DOWN] SR#2-275640234747 .... S
Thursday, 22 Agustus 2019 34 WO138253 #2019082340000038 [EP] [INTERNAL] [INTERMITTENT] [SR#2-275640750
Thursday, 22 Agustus 2019 34 WO138251 #2019082340000047 [EP] [INTERNAL] [INTERMITTEN] [SR#2-27562584236
[PR3] [internal] [INTERMITTEN] SR#2-275647863006 AT&T GLOBAL N
Friday, 23 Agustus 2019 34 WO138257 #2019082340000056
Friday, 23 Agustus 2019 34 #2019082340000074 RE: Problem Flapping Area BOGOR
Friday, 23 Agustus 2019 34 WO138075 #2019082340000083 RE: [WO138075] [PL2] [INTERNAL] [INTERMITTEN
Friday, 23 Agustus 2019 34 WO138085 #2019082340000092 RE: [EP][INTERNAL][DOWN][SR#2-275651603408]
Friday, 23 Agustus 2019 34 WO138088 #2019082340000109 Reset ME JKT-KBS-CN1-SR12
Friday, 23 Agustus 2019 34 #2019082340000118 Reset Service CN Vlan 40xx LTE
Friday, 23 Agustus 2019 34 WO138084 #2019082340000127 RE: [S1] [INTERNAL] [DOWN] SR#2-275651767832 &
Friday, 23 Agustus 2019 34 WO138089 #2019082340000136 Reset ME JKT-SRP-CN1-SR12
Friday, 23 Agustus 2019 34 WO138093 #2019082340000145 RE: [EP] [INTERNAL] [REQUEST CHANGE IP WAN] [S
Friday, 23 Agustus 2019 34 WO138091 #2019082340000154 RE: [S-ESCALATION][S3][internal][REDUCE BAND
Friday, 23 Agustus 2019 34 WO138286 #2019082340000163 Reset SDP Binding WO138286
Friday, 23 Agustus 2019 34 WO138293 #2019082340000172 RE: Pengecekan VLAN 3926_4026 di Metro JKT-CPK
Friday, 23 Agustus 2019 34 WO138111 #2019082340000181 RE: [PR3] [Internal] [FLAPPING] SR# 2-275651106
Friday, 23 Agustus 2019 34 WO138087 #2019082340000191 RE: [WO138087] [S3] [INTERNAL] [INTERMITTEN] SR
Friday, 23 Agustus 2019 34 WO138291 #2019082340000207 RE: [PL1] [INTERNAL] [DOWN] SR#2-275659630409
Friday, 23 Agustus 2019 34 WO138108 #2019082340000216 RE: [WO138108] [S3] [INTERNAL] [LATENCY] SR#2-
Friday, 23 Agustus 2019 34 WO138110 #2019082340000225 RE: [S2] [INTERNAL] [DOWN] SR#2-275652019067
Friday, 23 Agustus 2019 34 WO138114 #2019082340000234 RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN][
Friday, 23 Agustus 2019 34 WO138121 #2019082340000243 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-275660692
Friday, 23 Agustus 2019 34 WO138127 #2019082440000018 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-27566458
Friday, 23 Agustus 2019 34 WO138134 #2019082440000027 RE: [S2] [INTERNAL] [DOWN] SR# 2-27566588676
Friday, 23 Agustus 2019 34 WO138320 #2019082440000036 Reset Looping.
Friday, 23 Agustus 2019 34 #2019082440000045 Create SDP & LSP di ANC-CN3 dan ANC-CN4 ke TGL
Saturday, 24 Agustus 2019 34 TT28909991 #2019082440000054 ESCALATE TT28909991 IMPACT: Looping ## SpokeS
Saturday, 24 Agustus 2019 34 #2019082440000063 RE: BKL-MKM-EN1-950C remote-peer to PLG-A45-PE1
Saturday, 24 Agustus 2019 34 WO138140 #2019082440000072 RE: Reset Looping
Saturday, 24 Agustus 2019 34 WO138141 #2019082440000081 RE: Reset VLAN under ME PANIMBANG dan KARAT
Saturday, 24 Agustus 2019 34 #2019082440000091 RE: WO137573 03CBN113 3GIP_PARUNGPJNG_XL
Saturday, 24 Agustus 2019 34 WO138324 #2019082440000107 RE: [WO138324] [S3] [internal] [IP ACCESS Pro
Saturday, 24 Agustus 2019 34 WO138344 #2019082440000116 RE: WO138344 Problem Looping Under JKT-KRT-AN
Saturday, 24 Agustus 2019 34 WO138345 #2019082440000125 RE: Problem Flapping Area BOGOR
Saturday, 24 Agustus 2019 34 WO138153 #2019082440000134 RE: [S1] [Internal] [DOWN] SR#2-275677387338
Saturday, 24 Agustus 2019 34 WO138152 #2019082440000143 RE: [PL2] [WO138152] [INTERNAL] [INTERMITTEN]
Saturday, 24 Agustus 2019 34 WO138157 #2019082440000152 RE: [S2] [INTERNAL] [DOWN] SR#2-275678773212
Saturday, 24 Agustus 2019 34 WO138352 #2019082440000161 RE: Reset Looping
Saturday, 24 Agustus 2019 34 WO138351 #2019082440000171 RE: [PL2] [INTERNAL] [Intermitten] SR#2-2756794
Saturday, 24 Agustus 2019 34 WO138357 #2019082440000189 RE: [ES][INTERNAL][DOWN][SR#2-275686042218 P
Saturday, 24 Agustus 2019 34 WO138356 #2019082540000016 RE: [PL1] [INTERNAL] [Down] SR#2-275685668498
Saturday, 24 Agustus 2019 34 WO138174 #2019082540000025 RE: [S3] [internal] [INTERMITTEN] SR#2-275589
Saturday, 24 Agustus 2019 34 #2019082540000043 Problem BTS under UNIB-EN1 Down
Sunday, 25 Agustus 2019 34 WO138177 #2019082540000034 RE: WO138343 Problem Looping Under JKT-PNB-
Sunday, 25 Agustus 2019 34 WO138369 #2019082540000052 [S3] [INTERNAL] [ERROR] SR# 2-275685020300 ,
Sunday, 25 Agustus 2019 34 TT28945522#2019082540000061 ESCALATE TT28945522 IMPACT: High utilization ## P
Sunday, 25 Agustus 2019 34 TT28945523 #2019082540000071 [Eskalasi Alarm] high utilisasi ME_BACKHAUL TSM-C
Sunday, 25 Agustus 2019 34 TT28946930 #2019082540000089 ESCALATE TT28946930 IMPACT: High Utilization ## T
Sunday, 25 Agustus 2019 34 WO138183 #2019082540000098 [S3] [INTERNAL] [WEBSITE ACCESS] SR#2-27550671
Sunday, 25 Agustus 2019 34 #2019082540000105 Request Reset sdp ANC-CN
Sunday, 25 Agustus 2019 34 WO138382 #2019082540000114 [PR3] [WO138382] [INTERNAL] [DOWN] SR#2-275693
Sunday, 25 Agustus 2019 34 #2019082640000014 RE: URGENT Re: FW: New complaint ticket CT34197
Sunday, 25 Agustus 2019 34 WO138387 #2019082640000023 RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-2756
Sunday, 25 Agustus 2019 34 WO138386 #2019082640000032 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-275701
Sunday, 25 Agustus 2019 34 WO138107 #2019082640000041 RE: [S-ESCALATION][S3][internal][HIGH LATTEN
Request Type
Request CategoryRequest NoteService Type
Specific Service
Received Via Requestor KB Segmentation
Escalation
Problem Handling
Service ProblemBGP down NAP Service INIX HPSM I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service ProblemSDP Huawei NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service
Non ServiceEmail TO Kalisumapa 4000155 Proper Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service
Non Service TO East Java & Bali Nusra4000155 Proper Proper
Problem Handling
Service ProblemSDP Down NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemreroute websNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400064 Proper Proper
Problem Handling
Service Problemtidak bisa a NAP Service INP HPSM I-NOC FH Backoffice IP/MPLS
400071 Proper Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service
Non ServiceEmail TO Kalisumapa 4000157 Proper Proper
Problem Handling
Service ProblemSDP down VPN Service L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP down VPN Service L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemrequest leakVPN Service L2 Multipoint
Email TO Kalisumapa 400080 Proper Proper
Problem Handling
Service ProblemSDP Down NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High Utill Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service ProblemReduce BandNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemreroute to b VPN ServiceL2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
Optimasi HigNon Service
Non ServiceHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service ProblemTidak bisa keNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
Optimasi Hig Non Service
Non Service
H PSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Provide Information
mac-add tablVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000137 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000137 Proper Proper
Problem Handling
Service Problemprivate BGP VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000166 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Non Problem Handling
Provide Information
SDP flap VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000137 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service Problemping packet VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Non ProblemPTR
Handling
Record Registration
request pen NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000127 Proper Proper
Problem Handling
Service Problemping packet NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000137 Proper Proper
Problem Handling
Service Problemservice l2vc VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Non Problem Handling
Create/Modify QoS
request modiVPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400031 Proper Proper
Problem Handling
Service ProblemSDP Huawei NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
4000172 400073
Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problempelanggan me
NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Non Problem Handling
Provide Information
request openNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Non Problem Handling
Cacti Update create graphNon Service
Non ServiceEmail
Configuration Management
400065 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) VPN Service
load share L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service Problemping dari JK VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
40007 Proper Proper
Problem Handling
Service ProblemReduce BandNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000149 Proper Proper
Non Problem Handling
Traffic Load Sharelink congest Non Service
Non Service
HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemWeb access NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Non Problem Handling
Service Migrationcreate vlan VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service ProblemLink pelang VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400073 Proper Proper
Problem Handling
Service Problemblock IP NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400011 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400019 ProperImproper
Non Problem Handling
Service Migrationcreate servicVPN Service
L2 Multipoint
Email Access Back Oficce 4000143 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
TO East Java & Bali Nusra
400039 Proper Proper
Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000126 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemping high la VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400092 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Flap VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000126 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemping intermi VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemping intermi VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service Problemping intermi VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemping intermi VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemping intermi VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Hardware FailureME unmanagVPN Service
L2 Multipoint
Email TO Jabodetabek 400066 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper
Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
Email Access Back Oficce 400015 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Non Problem HandlingOthers request gantiVPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400013 Proper Proper
Problem Handling
Service ProblemReduce BandNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemIP access pr VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
40008 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Non Problem Handling
SDP Creation Create SDP Non Service
Non Service
WhatsappIP SPM L2 Indosat 400028 Proper Proper
Problem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
Email TO Sumatera 400097 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemping site rto VPN Service
L2 Multipoint
Email Access Back Oficce 400049 Proper Proper
Problem Handling
Service Problemping ke CE R NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemSDP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service ProblemBGP down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service ProblemLink pelang VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) VPN Service
intermitten L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Problem Handling
Service ProblemBTS down VPN Service
L2 Multipoint
Whatsapp TO Sumatera 4000172 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service ProblemLink INP Full NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
4000175 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) VPN Service
SKA-PNC-AN1 L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) VPN Service
TSM-CKN-AN1 L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Problem
Backbone
Handling
Congestion (Domestic Link) VPN Service
PBR-MNS-EN1 L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Problem Handling
Service Problemtraffic broadNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Problem Handling
Service Problemlink down VPN Service Cpipe HPSM
I-NOC FH Backoffice IP/MPLS
400033 Proper Proper
Problem Handling
Service Problemreroute kareVPN Service
L2 Multipoint
Email TO Kalisumapa 400028 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Problem Handling
Service Problemintermitten NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper
Received Date Response Time
Resolution
Escalate
Start
(Menit)
to
Escalation
End
L2 Escalation
SGP
Escalate
L2 SGP
to
L2L2
SGP
PIC
Indosat
L1 Status Note
8/19/2019 8:01 8/19/2019 8:06 5 No No Fajri Closed Hasil pengecekkan terpantau Up dan normal
8/19/2019 8:37 8/19/2019 8:54 17 No No Dhio Closed ubah SDP menggunakan LDP disisi SIO-CN1.
8/19/2019 8:15 8/19/2019 8:57 42 No No Fajri Closed Rollback metric seperti semula
8/19/2019 9:05 8/19/2019 9:42 37 No No Fajri Closed set metric 200
8/19/2019 9:32 8/19/2019 10:01 29 No No Dhio Closed ubah SDP menggunakan LDP disisi SIO-CN2.
8/19/2019 9:25 8/19/2019 9:35 10 No No Fajri Closed Optimasi via peering telkom sesuai request
8/19/2019 13:54 8/19/2019 14:18 24 No No Fajri Closed prefix sudah advertised ke pelanggan
8/19/2019 13:26 8/19/2019 13:51 25 No No Fajri Closed add new config OSPF adjacency at hauwei
8/19/2019 14:35 8/19/2019 14:51 16 No No Dhio Closed reset SDP
8/19/2019 15:00 8/19/2019 15:23 23 No No Dhio Closed reset SDP
8/19/2019 16:02 8/19/2019
sudah
16:56
leak 54
disisi metro
No kearah 652013, No Dhio
namunClosed
masih blm bisa di ping, menyarankan untuk kordinasi ke pihak
8/19/2019 15:52 8/19/2019 16:02 10 No No Fajri Closed change from LSP to LDP
8/19/2019 20:24 8/19/2019 20:31 7 No No RanggClosed port 0/2/6 di sisi SGA-AN1 down
8/19/2019 20:59 8/19/2019 21:07 8 No No Arifin Closed Set metric to spb-en1_2 100 to 10 , Set metric to spb-en1
8/19/2019 21:52 8/19/2019 22:04 12 No No RanggClosed
cek dengan menggunakan jarak ping 10ms hasilnya bagus
8/19/2019 23:29 8/20/2019 0:13 44 No No RanggClosed route tersebut sudah merupaka best p
8/19/2019 23:40 8/20/2019 0:34 54 No No Arifin Closed Load Share dengan reroute LSP transit
8/20/2019 1:57 8/20/2019 4:01 124 No No Arifin Closed tidak detect mac-address di sisi pela
8/20/2019 6:40 8/20/2019 6:48 8 No No Arifin Closed tunning metric to 60
8/20/2019 9:31 8/20/2019 9:48 17 No No Fajri Closed change path lsp
8/20/2019 10:23 8/20/2019 11:23 60 No No Riya Closed pengecekan jalur ldp normal tidak ada f
8/20/2019 9:57 8/20/2019 10:25 28 No No Fajri Closed tidak bisa di reroute karena tidak ada a
8/20/2019 10:16 8/20/2019 10:33 17 No Yes Riya Closed add config ip-prefix dan export commun
8/20/2019 11:34 8/20/2019 11:39 5 No No Fajri Closed reroute dari ldp menjadi lsp di sisi KPI
8/20/2019 12:02 8/20/2019 12:57 55 No No Riya Closed create new path menghindari segment
8/20/2019 13:39 8/20/2019 14:06 27 No No Fajri Closed pengecekan jalur ldp normal tidak ada f
8/20/2019 16:03 8/20/2019 16:12 9 No No Riya Closed ketika di cek hasil ping sudah normal
8/20/2019 15:54 8/20/2019 16:00 6 No No Fajri Closed change path lsp
8/20/2019 16:05 8/20/2019 16:25 20 No Yes Riya Closed penambahan PTR record dilakukan oleh
8/20/2019 15:25 8/20/2019 15:42 17 No No Fajri Closed tidak bisa di reroute karena tidak ada a
8/20/2019 16:01 8/20/2019 16:17 16 No No Riya Closed shut / no shut sap port di sisi huawei jeda 2 menit
8/20/2019 16:19 8/20/2019 16:54 35 No No Fajri Closed modify QoS menjadi Lv.5
8/20/2019 17:29 8/20/2019 17:45 16 No No Riya Closed create new lsp at SBY-KYN-CN2
8/20/2019 17:22 8/20/2019 17:26 4 No No Fajri Closed reset SDP
8/20/2019 17:37 8/20/2019 18:01 24 No No Riya Closed hasil segmentasi di sisi mpls JKT-BDG
8/20/2019 17:54 8/20/2019 18:14 20 No No Fajri Closed hasil segmentasi di sisi INIX normal, m
8/20/2019 19:15 8/20/2019 20:41 86 No No Rangg Closed create graph
8/20/2019 21:43 8/20/2019 21:53 10 No No Dhio Closed pengecekan link sudah tidak congest
8/20/2019 19:41 8/20/2019 19:55 14 No No Rangg Closed change to LDP dan pengecekan antar m
8/20/2019 20:29 8/20/2019 20:36 6 No No Dhio Closed change path to-UTG-AN1_viaCN5
8/20/2019 23:18 8/20/2019 23:42 24 No No Rangg Closed reset no improve dan config sesuai BP. Propose pengecek
8/20/2019 19:56 8/20/2019 20:07 11 No No Dhio Closed reengineering dengan tunning metric disisi LMJ before 11
8/21/2019 0:27 8/21/2019 0:43 16 No No rangg Closed create LSP via Telkom
8/21/2019 8:14 8/21/2019 10:21 127 No No DahliaClosed optimasi path disisi RMB-EN1.
8/21/2019 8:05 8/21/2019 8:53 48 No No Riya Closed segmen
lsp baru layer
di sisi2JKT-PTR-EN1,
nya sudah normal dan tidak terdapat filte
LSP to_S
Untuk saat ini web tersebut tidak dapat diakses dari beb
8/21/2019 10:01 8/21/2019 11:05 64 No No DahliaClosed Saat ini kami tidak dapat create service VPLS dikarenakan
Terkait hal ini sedang kami eksalasikan ke Pak Bony
8/21/2019 10:11 8/21/2019 11:24 73 No Yes Riya Closed Saat ini service sudah kami optimasi dan terpantau up, na
Mohon dilakukan pengecekan di sisi pelanggan
8/21/2019 10:50 8/21/2019 12:01 71 No No Riya Closed Kami buatkan path baru disisi SMD-BKR-EN1 , namun ma
8/21/2019 10:56 8/21/2019 11:17 21 No No DahliaClosed Disebabkan BPP-MTH-CN1
Sudah kami block terdapat high
IP (114.7.201.214) di util ke arah bjm
Saat ini path sudah best path.
8/21/2019 11:35 8/21/2019 13:30 115 No No Riya Closed
8/21/2019 12:03 8/21/2019 12:22 19 No No Riya Closed Create service 12618 di JKT-SRC-AN1-ESS6 dengan sap 1/
8/21/2019 14:20 8/21/2019 16:34 134 No No DahliaClosed optimasi path lsp di sisi LBK-AMP-CN2-
Hasil pengecekan jalur tersebut sudah merupakan best p
8/21/2019 14:13 8/21/2019 16:12 119 No No Riya Closed 1.
optimasi menggunakan
BJM-MTW-EN1 lsp pp SBY-KY
BJM-PRN-EN1 hasil ping intermitten
8/21/2019 16:53 8/21/2019 17:23 30 No No Riya Closed 2. BJM-MTW-EN1
optimasi BJM-SIO-AN1
dengan mengubah terindikasi
sdp dari ldp congest
3. BJM-MTW-EN1 BJM-BNL-EN1 hasil ping intermitten k
8/21/2019 17:03 8/21/2019 18:17 74 No No Riya Closed Untuk VLAN tersebut kami cek jalurny terpantau normal.
Untuk jalur service yang dilalui dari TBN-AN1 ke GSB-CN2
8/21/2019 17:02 8/21/2019 18:36 94 No No DahliaClosed
Link tersebut tidak dapat dioptimasi dikarenakan di sisi la
8/21/2019 17:00 8/21/2019 18:46 106 No No DahliaClosed 1 link down , dan 1jalur
Hasil linktersebut
congest. sudah merupakan best p
Sudahpengecekan
kami buatkan jalur lsp sesuai request yang merupa
8/21/2019 17:05 8/21/2019 19:12 127 No 1. BJM-MTW-EN1 BJM-PRN-EN1
No Riya Closed Untuk link dari BPP-CN2 ke BJM-P juga hasilmemiliki
ping intermitten
1 link ter
2. BJM-MTW-EN1 BJM-SIO-AN1 terindikasi congest
8/21/2019 17:03 8/21/2019 18:17 74 No No Riya Closed 3. BJM-MTW-EN1 BJM-BNL-EN1 hasil ping intermitten k
8/21/2019 17:11 8/21/2019 17:29 18 No No DahliaClosed Kami ping menggunakan oam terpantau
8/21/2019 17:33 8/21/2019 18:12 39 No No DahliaClosed melepas LSP disisi JKT-DRT-PE1 ,saat in
8/21/2019 18:38 8/21/2019 19:14 36 No No DahliaClosed Tidak ada AS path ke arah OpenIXP (771
8/21/2019 19:46 8/21/2019 20:19 33 No No Fajri Closed reset SDP
8/21/2019 19:44 8/21/2019 20:15 31 No No Dhio Closed reset SDP
8/21/2019 23:47 8/22/2019 0:21 34 No No Dhio Closed create lsp pulang pergi
8/21/2019 22:32 8/21/2019 23:24 52 No Yes Fajri Closed create vpls management namun masih
8/22/2019 1:02 8/22/2019 1:12 10 No No Fajri Closed reset SDP
8/22/2019 0:59 8/22/2019 1:00 1 No No Dhio Closed reset SDP
8/22/2019 0:46 8/22/2019 0:55 9 No No Fajri Closed reset SDP
8/22/2019 4:42 8/22/2019 5:00 18 No No Fajri Closed reset SDP
8/22/2019 7:21 8/22/2019 9:47 146 No No Galih Closed set full metric di segmen BRI2-AN2 ><
8/22/2019 10:18 8/22/2019 11:27 69 No No DahliaClosed reset SDP namun no improve, perlu pengecekan disisi aks
8/22/2019 10:16 8/22/2019 11:31 75 No No Galih Closed Saat ini kami optimasi via Telkom yang
8/22/2019 13:57 8/22/2019 15:44 107 No No Galih Closed reroute via IIX.
8/22/2019 14:53 8/22/2019 16:25 92 No No DahliaClosed IP tujuan sudah best path via TATA
8/22/2019 15:23 8/22/2019 16:59 96 No No Galih Closed optimasi Tunnel yg Down disisi LPG-S
8/22/2019 16:32 8/22/2019 18:02 90 No No Galih Closed optimasi JKT-LPG via XL 10G.
8/22/2019 19:18 8/22/2019 19:33 15 No No Fajri Closed binding LSP PP namun ping ke arah CE m
8/22/2019 19:42 8/22/2019 21:33 111 No No Riya Closed create new path lsp menghindari link c
8/22/2019 21:16 8/22/2019 22:05 49 No No Fajri Closed reroute lsp transit di link yg congest P
8/22/2019 21:06 8/22/2019 22:36 90 No No Riya Closed reroute from ldp to lsp
8/22/2019 21:37 8/22/2019 22:44 67 No No Fajri Closed create new path lsp di sisi PBR-KDS-EN
8/23/2019 7:22 8/23/2019 8:15 53 No No Galih Closed optimasi path via LPG-PE1
8/23/2019 8:46 8/23/2019 8:57 11 No No Galih Closed unmanage karena high temp di shelter NRS, normal setel
8/23/2019 9:36 8/23/2019 9:57 21 No No Galih Closed optimasi via LSP disisi BRI-EN1
8/23/2019 11:27 8/23/2019 11:32 5 No No Galih Closed ganti path to_MTW_EN1_via_BPP
8/23/2019 11:30 8/23/2019 11:36 6 No No Jauha Closed reset sdp di CN1 dan CN2
8/23/2019 11:00 8/23/2019 11:36 35 No No Jauha Closed reset sdp di CN1 dan CN2
8/23/2019 11:13 8/23/2019 11:37 24 No No Galih Closed optimasi LSP
8/23/2019 11:41 8/23/2019 11:45 4 No No Jauha Closed reset sdp di CN1 dan CN2
8/23/2019 13:21 8/23/2019 13:31 10 No No Galih Closed ganti ip interface dan static route
8/23/2019 13:17 8/23/2019 14:03 46 No No Jauha Closed di sisi mpls normal, suggest cek last mil
8/23/2019 14:16 8/23/2019 14:26 10 No No Jauha Closed reset sdp
8/23/2019 15:11 8/23/2019 15:21 9 No No Jauha Closed reset sdp
8/23/2019 14:20 8/23/2019 15:02 42 No No Jauha Closed optimasi tidak melalui NRS >< KBS-AN
8/23/2019 14:49 8/23/2019 15:45 56 No No Galih Closed optimasi dengan create LSP di kedua
8/23/2019 15:24 8/23/2019 16:00 35 No No Jauha Closed link best path
8/23/2019 16:20 8/23/2019 16:30 10 No No Galih Closed binding LSP
8/23/2019 16:41 8/23/2019 17:11 30 No No Jauha Closed optimasi LSP
8/23/2019 16:52 8/23/2019 17:53 61 No No Galih Closed optimasi via LSP di sisi KBS-CN2 menghi
8/23/2019 17:48 8/23/2019 17:59 11 No No Jauha Closed optimasi via 5G
8/23/2019 19:42 8/23/2019 22:10 148 No Yes Riya Closed Eskalasi ke huawei terkait IP access pr
8/23/2019 21:15 8/23/2019 21:23 8 No No DahliaClosed create path baru disisi JKT-WNC, saat i
8/23/2019 23:56 8/24/2019 0:01 5 No No DahliaClosed reset SDP
8/23/2019 22:24 8/23/2019 23:22 58 No No Riya Closed create SDP di ANC-CN4 (SDP 9224) >< TGL-PKN-PE2 (SDP
8/24/2019 3:40 8/24/2019 3:53 13 No No Riya Closed reset SDP
8/24/2019 4:12 8/24/2019 5:57 105 No No Riya Closed Hasil pengecekan ping ke arah PLG-A45-PE1 dan PLG-A45
8/24/2019 7:55 8/24/2019 7:59 4 No No Arifin Closed reset SDP
8/24/2019 8:02 8/24/2019 8:35 33 No No Jauha Closed reset SDP
8/24/2019 8:14 8/24/2019 9:08 54 No No Jauha Closed cek mac tidak detect dari akses
8/24/2019 7:40 8/24/2019 9:35 115 No Yes Arifin Closed eskalasi ke pak alac, pengecekan sement
8/24/2019 10:41 8/24/2019 10:50 9 No No Jauha Closed reset sdp
8/24/2019 10:47 8/24/2019 10:57 10 No No Jauha Closed reset sdp
8/24/2019 11:06 8/24/2019 11:09 3 No No Jauha Closed add mixed-lsp-mode
8/24/2019 10:56 8/24/2019 11:22 26 No No Arifin Closed tidak dapat dioptim karena MTW down
8/24/2019 11:48 8/24/2019 12:01 13 No No Arifin Closed belum detect mac dari akses
8/24/2019 13:17 8/24/2019 13:20 3 No No Arifin Closed reset sdp
8/24/2019 13:27 8/24/2019 13:58 31 No No Arifin Closed modif path to_KTC-EN1_new
8/24/2019 18:00 8/24/2019 18:17 17 No No Jauha Closed mac tidak detect dari akses
8/24/2019 18:31 8/24/2019 20:00 89 No No Galih Closed upgrade link 10G PLG-BTG-EN1-M8 ><
8/24/2019 21:04 8/24/2019 22:24 80 No No Galih Closed optimasi via NTT.
8/24/2019 19:00 8/24/2019 20:24 84 No Yes Arifin Closed pengecekan bersama dengan pak dakrun, add mpls ldp lo
8/25/2019 1:45 8/25/2019 3:16 91 No No DahliaClosed reset sdp binding dikedua sisi (SRP-CN1 dan SRP-CN2).
8/25/2019 9:41 8/25/2019 10:42 61 No No rangg Closed prefix tersebut routing traffic dari cach
8/25/2019 10:11 8/25/2019 10:45 34 No No Arifin Closed jalur alternative SKA-BRO intermitten sehingga tidak dpt
8/25/2019 10:04 8/25/2019 10:30 26 No No Arifin Closed BJW-EN1 memiliki 2 kaki yaitu ke CKN-AN1 dan KGL-EN1,
8/25/2019 11:57 8/25/2019 13:55 118 No No Arifin Closed reroute LSP transit dari KPI-CN4 ke arah kandis & minas d
8/25/2019 17:01 8/25/2019 17:44 43 No No Arifin Closed create mac filter
8/25/2019 18:34 8/25/2019 18:41 7 No No rangg Closed redet SDP
8/25/2019 18:47 8/25/2019 18:51 4 No No rangg Closed fisikal port down
8/25/2019 18:44 8/25/2019 21:13 149 No No Galih Closed reroute vlan seluler via DMR
8/25/2019 20:54 8/25/2019 21:17 23 No No Galih Closed optimasi modif path
8/25/2019 20:46 8/25/2019 21:17 31 No No Jauha Closed optimasi LSP
8/25/2019 23:13 8/25/2019 23:18 5 No No Jauha Closed optimasi LSP
External Customer
Special Note
CROSS NETWORK INDONESIA
SWADAYA SAPTA PUTRA
Tunas Agro
T. REGUS BUSINESS CENTRE INDONESIA
UNIVERSITAS UDAYANA
ankan untuk kordinasi ke pihak IT agar dibuka disisi LAN segment.
ARANA TEKNOLOGI INDONESIA
00 to 10 , Set metric to spb-en1 10 to 11
PT. ADI INTI MANDIRI SOLUSI
INDOSAT MEGA MEDIA
AGRO MAKMUR RAYA
BUMI MULIA MAKMUR LESTARI
INDOSAT SINGAPORE PTE LTD
DINAS KOMUNIKASI DAN INFORMATIKA
PT. BANK CENTRAL ASIA
MANDIRI (PERSERO) TBK Etoll Cikupa Merak
RAKATAU INFORMATION TECHNOLOGY
PT. BANK UOB INDONESIA
DINAS PENDIDIKAN DAERAH
INDOSAT MEGA MEDIA
BEND. PENGELUARAN DINAS
JAVA UNITED SERVICE PT
sisi huawei jeda 2 menit
ALTRI
MITRA LINTAS MULTIMEDIA
CEMERLANG MULTIMEDIA BANDUNG
PT. TIME EXCELINDO
PT APLIKANUSA LINTASARTA
CENTRAL PERTIWI BAHARI
BADAN KEUANGAN DAERAH PROVINSI LAMPUNG
fig sesuai BP. Propose pengecekan akses karena mac 00:17:e0:fe:d3:8c terdeteksi looping
ning metric disisi LMJ before 11 after 12. High util karena lag 5 hanya 1 port, sementara satunya down
PT BERCA HARDAYA PERKASA
PT BANK HSBC INDONESIA
RANS-PACIFIC PETROCHEMICAL INDOTAMA
reate service VPLS
KANGEAN dikarenakan
ENERGY keterbatan resource di BDG-NGK,
INDONESIA
i eksalasikan ke Pak Bony
eskalasi create VLAN disisi router EN ke Pak Bony
RAGON TECHNOLOGY AND INNOVATION
APLIKANUSA LINTASARTA
INDOSAT MEGA MEDIA
IPSPM sudah mengingatkan untuk kirim WO via HPSM, namun BBIP tidak mengirimkan WO via HPSM.
T-SRC-AN1-ESS6 dengan sap 1/1/5:44 dan peering mesh-sdp ke arah JKT-SRC-PE1-SR7.
HUTCHISON 3 INDONESIA
PT TELEKOMUNIKASI INDONESIA
EMBASSY OF COSTA RICA
i cek jalurny terpantau normal.
BANK SYARIAH Namun untuk far-end dari TBN-AN1 ke GSB-CN2 latency nya terpantau tidak begitu stabil (3 ms – 11 ms) seperti TBN-AN
MANDIRI
lalui dari TBN-AN1 ke GSB-CN2 terpantau ada yang RTO di hop keduanya [1]. Sedangkan dari TBN-AN1 >< GSB-CN1 terpantau aman. [2].
PT. BANK RAKYAT INDONESIA
INDIKA ENERGY TBK
BANK SYARIAH MANDIRI
PT BANK HSBC INDONESIA
PRIMACOM INTERBUANA
PT. SURIATAMA MAHKOTA KENCANA
PT. TIKI JALUR NUGRAHA EKAKURIR
CAPROCK COMMUNICATION INDONESIA
PT NTT INDONESIA
ove, perlu pengecekan disisi aksesnya.
REGUS BUSINESS CENTRE INDONESIA
PT WIFIKU INDONESIA
INDOSAT MEGA MEDIA
PT KONVERTA MITRA ABADI DLC IKP&P WIK-LMP
MANDALA LINTAS NUSA
HUTCHISON 3 INDONESIA
CENTRAL PERTIWI BAHARI
PT AXA GROUP OPERATIONS INDONESIA
BANK BTPN Link USSD DRC
BTPN UMK KANDIS
AT&T GLOBAL NETWORK SERVICES INDONESIA
mp di shelter NRS, normal setelah action tim mpfs
APLIKANUSA LINTASARTA
BANK SYARIAH MANDIRI
AVA UNITED SERVICE
BRI
AGRO MAKMUR RAYA
PT. UNILEVER INDONESIA
INDOSAT-IT OPS
PRIMACOM INTERBUANA
UTAMA JAYA CELL
BAHTERA ALAM TAMIANG
COATS REJO INDONESIA
SATNET
PT. BANK CEeskalasi ke Pak Alac
TIKI JALUR NUGRAHA EKAKURIR
DP 9224) >< TGL-PKN-PE2 (SDP 7267) & ANC-CN3 (SDP 9223) >< TGL-PKN-PE2 (SDP 7266)
arah PLG-A45-PE1 dan PLG-A45-PE2 terindikasi RTO sehingga kami buatkan lsp baru dan binding ke service di sisi BKL-MKM-EN1.
DINAS KOMINFO KOTA PROBOLINGGO
email sama namun beda case dan new WO
MITRA LINTAS MULTIMEDIA
PRIMACOM INTERBUANA
ARANA TEKNOLOGI INDONESIA
IM2
HSBC
INDOSAT MEGA MEDIA
TELEMEDIA PRIMA NUSANTARA
gan pak dakrun, add mpls ldp longest prefix math dan rsvp te hello pada tiap NE yang dilewati jalur ldp
sisi (SRP-CN1 dan SRP-CN2).
ANDIRA INFOMEDIA
intermitten sehingga tidak dpt di reenginering
aitu ke CKN-AN1 dan KGL-EN1, link to_CKN-AN1 ospf Exchange via MW
I-CN4 ke arah kandis & minas dan dari LPG-PE2 ke arah kandis
MITRA LINTAS MULTIMEDIA
BT COMMUNICATIONS INDONESIA
PT SUPRA PRIMATAMA NUSANTARA
PT. LAXO GLOBAL AKSES
PARSAORAN GLOBAL DATA TRANS
ms – 11 ms) seperti TBN-AN1 >< GSB-CN1 (1 ms – 2 ms).
au aman. [2].
Date Week WO /Ticket ID OTRS ID
Monday, 12 Agustus 2019 33 #2019081240000059
Monday, 12 Agustus 2019 33 #2019081240000068
Monday, 12 Agustus 2019 33 WO136655 #2019081240000077
Monday, 12 Agustus 2019 33 #2019081240000086
Monday, 12 Agustus 2019 33 #2019081240000095
Monday, 12 Agustus 2019 33 WO136611 #2019081240000102
Monday, 12 Agustus 2019 33 WO136690 #2019081240000111
Monday, 12 Agustus 2019 33 WO136621 #2019081240000121
Monday, 12 Agustus 2019 33 WO136701 #2019081240000148
Monday, 12 Agustus 2019 33 WO136705 #2019081240000157
Monday, 12 Agustus 2019 33 #2019081440000019
Monday, 12 Agustus 2019 33 WO136709 #2019081440000028
Monday, 12 Agustus 2019 33 #2019081340000011
Monday, 12 Agustus 2019 33 WO136716 #2019081340000021
Monday, 12 Agustus 2019 33 WO136714 #2019081340000039
Monday, 12 Agustus 2019 33 WO136845 #2019081340000048
Monday, 12 Agustus 2019 33 WO136851 #2019081340000057
Monday, 12 Agustus 2019 33 WO136719 #2019081340000066
Monday, 12 Agustus 2019 33 #2019081340000075
Monday, 12 Agustus 2019 33 #2019081340000084
Tuesday, 13 Agustus 2019 33 WO136833 #2019081340000093
Tuesday, 13 Agustus 2019 33 #2019081340000101
Tuesday, 13 Agustus 2019 33 WO136732 #2019081340000119
Tuesday, 13 Agustus 2019 33 WO136863 #2019081340000128
Tuesday, 13 Agustus 2019 33 WO134864 #2019081340000137
Tuesday, 13 Agustus 2019 33 WO136750 #2019081340000146
Tuesday, 13 Agustus 2019 33 WO136871 #2019081340000155
Tuesday, 13 Agustus 2019 33 WO136753 #2019081340000164
Tuesday, 13 Agustus 2019 33 WO136755 #2019081340000173
Tuesday, 13 Agustus 2019 33 WO136758 #2019081340000182
Tuesday, 13 Agustus 2019 33 WO136764 #2019081340000191
Tuesday, 13 Agustus 2019 33 WO136765 #2019081340000208
Tuesday, 13 Agustus 2019 33 WO136876 #2019081340000217
Tuesday, 13 Agustus 2019 33 #2019081340000226
Tuesday, 13 Agustus 2019 33 WO136781 #2019081340000235
Tuesday, 13 Agustus 2019 33 WO136882 #2019081340000244
Tuesday, 13 Agustus 2019 33 #2019081340000253
Tuesday, 13 Agustus 2019 33 WO136886 #2019081340000262
Tuesday, 13 Agustus 2019 33 WO136889 #2019081340000271
Tuesday, 13 Agustus 2019 33 WO136784 #2019081340000281
Tuesday, 13 Agustus 2019 33 WO136791 #2019081340000299
Tuesday, 13 Agustus 2019 33 WO136797 #2019081440000037
Tuesday, 13 Agustus 2019 33 WO136799 #2019081440000046
Tuesday, 13 Agustus 2019 33 WO136800 #2019081440000055
Tuesday, 13 Agustus 2019 33 WO136895 #2019081440000064
Tuesday, 13 Agustus 2019 33 WO136795 #2019081440000073
Wednesday, 14 Agustus 2019 33 #2019081440000082
Wednesday, 14 Agustus 2019 33 WO137074 #2019081440000091
Wednesday, 14 Agustus 2019 33 WO136912 #2019081440000108
Wednesday, 14 Agustus 2019 33 #2019081440000117
Wednesday, 14 Agustus 2019 33 WO137090 #2019081440000135
Wednesday, 14 Agustus 2019 33 WO136916 #2019081440000144
Wednesday, 14 Agustus 2019 33 WO137102 #2019081440000153
Wednesday, 14 Agustus 2019 33 WO137099 #2019081440000162
Wednesday, 14 Agustus 2019 33 #2019081440000171
Wednesday, 14 Agustus 2019 33 TT28581023 #2019081440000126
Wednesday, 14 Agustus 2019 33 WO137107 #2019081440000181
Wednesday, 14 Agustus 2019 33 WO137119 #2019081440000199
Wednesday, 14 Agustus 2019 33 WO136923 #2019081440000206
Wednesday, 14 Agustus 2019 33 WO137110 #2019081440000215
Wednesday, 14 Agustus 2019 33 WO137118 #2019081540000017
Wednesday, 14 Agustus 2019 33 WO137122 #2019081540000053
Wednesday, 14 Agustus 2019 33 WO136938 #2019081540000026
Wednesday, 14 Agustus 2019 33 WO136944 #2019081540000062
Wednesday, 14 Agustus 2019 33 WO137126 #2019081540000035
Wednesday, 14 Agustus 2019 33 WO136947 #2019081540000044
Wednesday, 14 Agustus 2019 33 WO136946 #2019081540000099
Wednesday, 14 Agustus 2019 33 #2019081540000106
Wednesday, 14 Agustus 2019 33 WO137133 #2019081540000115
Wednesday, 14 Agustus 2019 33 WO137127 #2019081840000011
Thursday, 15 Agustus 2019 33 WO136954 #2019081540000071
Thursday, 15 Agustus 2019 33 TT28615201 #2019081540000081
Thursday, 15 Agustus 2019 33 WO136935 #2019081540000133
Thursday, 15 Agustus 2019 33 WO137143 #2019081540000124
Thursday, 15 Agustus 2019 33 #2019081540000142
Thursday, 15 Agustus 2019 33 WO136985 #2019081540000151
Thursday, 15 Agustus 2019 33 WO136992 #2019081540000161
Thursday, 15 Agustus 2019 33 #2019081540000179
Thursday, 15 Agustus 2019 33 WO137154 #2019081540000188
Thursday, 15 Agustus 2019 33 #2019081540000197
Thursday, 15 Agustus 2019 33 #2019081540000204
Thursday, 15 Agustus 2019 33 WO137140 #2019081540000213
Thursday, 15 Agustus 2019 33 #2019081540000222
Thursday, 15 Agustus 2019 33 WO137187 #2019081540000231
Thursday, 15 Agustus 2019 33 WO137189 #2019081540000241
Thursday, 15 Agustus 2019 33 WO137182 #2019081540000259
Thursday, 15 Agustus 2019 33 WO137208 #2019081540000268
Thursday, 15 Agustus 2019 33 WO137015 #2019081540000277
Thursday, 15 Agustus 2019 33 WO137009 #2019081540000286
Thursday, 15 Agustus 2019 33 WO137213 #2019081640000015
Thursday, 15 Agustus 2019 33 WO137218 #2019081640000024
Thursday, 15 Agustus 2019 33 WO137225 #2019081640000033
Thursday, 15 Agustus 2019 33 WO137021 #2019081640000061
Friday, 16 Agustus 2019 33 WO137228 #2019081640000042
Friday, 16 Agustus 2019 33 WO137226 #2019081640000051
Friday, 16 Agustus 2019 33 #2019081640000079
Friday, 16 Agustus 2019 33 #2019081640000097
Friday, 16 Agustus 2019 33 WO137221 #2019081640000104
Friday, 16 Agustus 2019 33 WO137240 #2019081640000113
Friday, 16 Agustus 2019 33 WO137247 #2019081640000122
Friday, 16 Agustus 2019 33 WO137434 #2019081640000131
Friday, 16 Agustus 2019 33 WO137430 #2019081640000141
Friday, 16 Agustus 2019 33 WO137250 #2019081640000159
Friday, 16 Agustus 2019 33 WO137435 #2019081640000168
Friday, 16 Agustus 2019 33 WO137439 #2019081640000177
Friday, 16 Agustus 2019 33 #2019081640000186
Friday, 16 Agustus 2019 33 WO137441 #2019081640000195
Friday, 16 Agustus 2019 33 WO137440 #2019081640000202
Friday, 16 Agustus 2019 33 WO137280 #2019081640000211
Friday, 16 Agustus 2019 33 WO137290 #2019081640000221
Friday, 16 Agustus 2019 33 WO137442 #2019081640000239
Friday, 16 Agustus 2019 33 WO137287 #2019081640000248
Friday, 16 Agustus 2019 33 WO137289 #2019081640000257
Friday, 16 Agustus 2019 33 WO137089 #2019081640000266
Friday, 16 Agustus 2019 33 #2019081640000275
Friday, 16 Agustus 2019 33 WO137471 #2019081640000284
Friday, 16 Agustus 2019 33 WO137472 #2019081640000293
Friday, 16 Agustus 2019 33 WO137467 #2019081640000301
Friday, 16 Agustus 2019 33 WO137475 #2019081640000319
Friday, 16 Agustus 2019 33 WO137303 #2019081640000328
Friday, 16 Agustus 2019 33 WO137306 #2019081640000337
Friday, 16 Agustus 2019 33 WO137307 #2019081640000346
Friday, 16 Agustus 2019 33 WO137313 #2019081740000013
Friday, 16 Agustus 2019 33 WO137315 #2019081740000022
Friday, 16 Agustus 2019 33 WO137322 #2019081740000031
Friday, 16 Agustus 2019 33 #2019081740000068
Saturday, 17 Agustus 2019 33 WO137482 #2019081740000041
Saturday, 17 Agustus 2019 33 #2019081740000059
Saturday, 17 Agustus 2019 33 #2019081740000086
Saturday, 17 Agustus 2019 33 #2019081740000095
Saturday, 17 Agustus 2019 33 #2019081740000102
Saturday, 17 Agustus 2019 33 WO137497 #2019081740000111
Saturday, 17 Agustus 2019 33 WO137498 #2019081740000121
Saturday, 17 Agustus 2019 33 WO137066 #2019081740000139
Saturday, 17 Agustus 2019 33 WO137500 #2019081740000148
Saturday, 17 Agustus 2019 33 WO137502 #2019081840000021
Sunday, 18 Agustus 2019 33 WO137511 #2019081840000039
Sunday, 18 Agustus 2019 33 #2019081840000048
Sunday, 18 Agustus 2019 33 WO137389 #2019081840000057
Sunday, 18 Agustus 2019 33 #2019081840000066
Sunday, 18 Agustus 2019 33 WO137518 #2019081840000075
Sunday, 18 Agustus 2019 33 WO137396 #2019081840000084
Sunday, 18 Agustus 2019 33 WO137395 #2019081840000093
Sunday, 18 Agustus 2019 33 WO137519 #2019081840000101
Sunday, 18 Agustus 2019 33 WO137524 #2019081840000119
Sunday, 18 Agustus 2019 33 WO137525 #2019081840000128
Sunday, 18 Agustus 2019 33 #2019081840000137
Sunday, 18 Agustus 2019 33 WO137527 #2019081840000155
Sunday, 18 Agustus 2019 33 WO137528 #2019081840000146
Sunday, 18 Agustus 2019 33 WO137628 #2019081940000019
Sunday, 18 Agustus 2019 33 WO137529 #2019081940000028
Monday, 19 Agustus 2019 33 WO137530 #2019081940000037
Monday, 19 Agustus 2019 33 WO137532 #2019081940000046
Monday, 19 Agustus 2019 33 TT28733866 #2019081940000055
Subject Request Type
Request Category
Request NoteService Type
Specific Service
Received Via
DCN under SINTANG unmanage Problem Handling
Service Problemleak to LAN VPN Service L3 VPN Email
Non Problem
split link mks-sid-cn2 >< mks-wtp-en2 menjadi mks-s Domestic
Handling
Routing Optimization
add OSPF neNon Service Non ServiceEmail
[WO136655 ] PLMN Service Unavailable, LTE_VLAN_ Problem Handling
Service ProblemSDP Down VPN Service L3 VPN HPSM
Balancing traffic SMD-PSB-EN Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High Utilizat Non ServiceEmail
reset SDP JKT-ANC-CN2-SR12 Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
Email
[ES] [INTERNAL] [INTERMITTEN] [SR# 2-275370462Problem Handling Service Problemlink congest VPN Service L3 VPN HPSM
[S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR Problem Handling Service Problemping MTU RTVPN Service L2 Multipoint
HPSM
[WO136621] [PL2] [INTERNAL] [ADVERTISE IP] SR# 2 Problem Handling
Service Problemoptimasi web N AP Service INP HPSM
[WO136701] [S3] [INTERNAL] [INTERMITTEN] SR#2-Problem Handling
[P-ESCALATION][PL2][INTERNAL][LATENCY][SR#2-275377540984][LINK
Service ProblemBGP down NAP Service INIX HPSM
NET, TBK][INP_MTX07716220_SGP_546][routing and latency probl
Problem Handling
Service Problemreroute ip tuNAP Service INP HPSM
BJKN21 OAM MASTER MASTER and ABISIP Down atProblem N Handling
Service Problemvrrp master-VPN Service L3 VPN Email
[WO136709] [PR2] [Internal] [DOWN] SR# 2-275378 Problem Handling
Service Problemlink terkena VPN Service
L2 Multipoint
HPSM
Reset SDP JKT-KPI-CN1-SR12 Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
Email
[WO136716] JKT-BDN-AN1-ESS6, VLAN_3803_3903_ Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
HPSM
[EP] [INTERNAL] [Intermitten] [SR#2-27538112471Problem HandlingService Problemintermitten VPN Service L3 VPN HPSM
[S2] [INTERNAL] [DOWN] SR#2-275378481232 IDIA M- Problem Handling
Service ProblemVSI Down NAP Service IDIA HPSM
[WO136851] [S3] [internal] [INTERMITTEN] SR# 2-2Problem Handling
Service Problemintermitten VPN ServiceL2 Multipoint
HPSM
[WO136719] [S3] [internal] [REQUEST] SR# 2-2753Non Problem Handling
Provide Information
pengecekan NAPr Service INP HPSM
pengecekan NE pambon karena data cellular lemot P roblem Handling
Service Problempengecekan Non Service
Non Service
Whatsapp
add IP PTP jondul - airport 114.0.139.76/31 Non Problem HandlingOthers add IP PTP j Non Service
Non Service
Whatsapp
Problem Handling
RE: [IPH] [INTERNAL] [DOWN ] SR# 2-275358211437 Network Change Impact
link down VPN Service
L2 Point to Point
HPSM
Create NEW SDP Non Problem Handling
SDP Creation create sdp Non ServiceNon ServiceEmail
RE: [S3] [internal] [REDUCE BENWIDTH] SR# 2-2752Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
RE: [PR2] [WO136863] [DOWN] SR# 2-275370281333 Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2751150Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2753951 Service Problemintermitten VPN Service L3 VPN HPSM
Non Problem Handling
RE: [ES][INTERNAL][DOWN][SR#2-275392938198][DIP Service Migrationmigrasi serviNon Service
Non ServiceHPSM
RE: [EP] [INTERNAL] [DOWN] [SR#2-275395048358Problem Handling
Service Problem link down VPN Service
L2 Point to Point
HPSM
Non ProblemPTR
RE: [S3] [INTERNAL] [REQUEST] SR# 2-27539617739 Handling
Record Registration
add ptr reco Non Service
Non Service
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2753964Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-275397 Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
Non- Problem Handling
RE: [ES] [INTERNAL] [DOWN] SR# 2-275382431701 Service Migrationmigrasi serviVPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [Intermitten] SR#2-275396559Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Mohon Bantuan Pengecekan VLAN Non Problem Handling
Provide Information
cek vlan VPN Service
L2 Multipoint
Email
RE: [S2] [INTERNAL] [DOWN] SR# 2-275402452193Problem Handling
Service ProblemBGP down NAP Service INP HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2754036 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
3G ALEXIS DOWN Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
Email
Problem Handling
RE: [WO136886] [S3] [INTERNAL] [Intermitten] SR#2 Service Problemintermitten NAP Service IDIA HPSM
RE: [S2] [WO136889] [INTERNAL] [DOWN] SR# 2-275 Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-27540328 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
[S-ESCALATION][S3][INTERNAL][REQUEST][SR#2-275405828494][MPLS
RE: [WO136791] [S3] [INTERNAL] [WEBSITE ACCESSProblem
P Service Problemintermitten NAP Service IDIA HPSMMEDIA][WOID1367
Handling S-C-M 011 BTM 256K2748][PT. SEMESTA CITRA
Non Problem HandlingOthers reconfig Bg VPN Service L3 VPN HPSM
[S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR#Problem Handling
Service Problemlink congest NAP Service IDIA HPSM
[S-ESCALATION][S3][INTERNAL][INTERMITTEN][SR Problem Handling
Service Problemlink congest NAP Service IDIA HPSM
Problem Handling
[S1] [WO136895] [INTERNAL] [DOWN] SR# 2-275405 Service Problemping intermi NAP Service IDIA HPSM
Non Problem Handling
[P-ESCALATION][PL2][INTERNAL][INTERMITTEN][SR Create/Modify QoS
ping intermi VPN Service
L2 Multipoint
HPSM
Create NEW SDP (REVISI) Non Problem Handling
SDP Creation reconfig SDPNon Service
Non ServiceEmail
Problem Handling
RE: [WO137074] [S3] [INTERNAL] [REDUCED BANDW Service Problemintermitten NAP Service IDIA HPSM
Problem
RE: [EP][INTERNAL][FLAPPING][SR#2-275416985438 C Handling
Network Change Impact
intermitten VPN Service
L2 Point to Point
HPSM
Create Service CSC KPI-AN1 to LSN-EN1 Problem Handling
Hardware Failurecreate servicNon Service
Non Service
Whatsapp
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-275419Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [ES] [INTERNAL] [SR#2-275403257049, 2-275403 Service Problemmigrasi serv VPN Service
L2 Multipoint
HPSM
RE: [ES] [INTERNAL] [sr#2-275419588965] [DIPV MIProblem Handling
Service Problemlink pelangg VPN Service
L2 Multipoint
HPSM
Non Problem Handling
RE: [EP] [INTERNAL] [DOWN] [SR# 2-275419182698] Service Migrationmigrasi serviVPN Service
L2 Multipoint
HPSM
[ADD] Sensor PRTG - Toshiba Problem Handling
Service ProblemIP access pr VPN Service L3 VPN Email
Problem
[Eskalasi Alarm] IP ACCESS ME_BACKHAUL PTK-AYN-ANBackbone
Handling
Congestion (Domestic Link) Non Service
High Utilizat Non Service
HPSM
RE: [S2] [INTERNAL] [DOWN] SR# 2-275427789142Problem
CY Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S3] [WO137119] [INTERNAL] [INTERMITTEN] SProblem Handling
Service Problemintermitten NAP Service IDIA HPSM
RE: [S3] [internal] [INTERMITTEN] SR# 2-27542656Problem Handling
Service ProblemSDP Down NAP Service INIX HPSM
RE: [EP][INTERNAL][FLAPPING][SR#2-275416985438Problem Handling
Network Change Impact
intermitten VPN Service Cpipe HPSM
[PL2] [WO137118] [INTERNAL] [PACKET LOSS] SR# Problem
2 Handling
Service Problemlink plk-spt VPN Service
L2 Multipoint
HPSM
[S1] [Internal] [DOWN] SR# 2-275428282810 & SR#Problem Handling
Service ProblemSDP down NAP Service INP HPSM
Problem Handling
[PR1] [P-ESCALATION] [INTERMITTEN] [SR# 2-275431 Service Problemlink KDT-DMVPN Service L3 VPN HPSM
Pengecekan Metro E DAANMOGOT ( JKT-DMG-AN1 ) > WO136944
Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
[PL2] [INTERNAL] [REDUCE BENWIDTH] SR# 2-275428Problem Handling
Service Problemlink Ancol NAP Service INP HPSM
Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR# 2-275431559544 Service Problemlink congest VPN ServiceL2 Multipoint
HPSM
[S2] [INTERNAL] [DOWN] SR#2-275393521044 UNIVEProblem Handling
Service Problemdilaporkan s VPN ServiceL2 Multipoint
HPSM
PWT to BDG-BBT congest
Non Problem Handling
Traffic Load Sharelink congest Non Service
Non ServiceEmail
Service terdeteksi flapping pada SDP kearah singapore
[PR3] [Internal] [BOUNCING] SR# 2-275433626702Problem Handling
Service Problem VPN Service
L2 Point to Point
HPSM
Problem Handling
RE: [S3] [WO137127] [INTERNAL] [WEB ACCESS PROB Service Problemweb access NAP Service INP HPSM
Problem Handling
[ES] [INTERNAL] [SR#2-275403257049, 2-2754032577 Service Problemlocal link p VPN Service
L2 Multipoint
HPSM
ESCALATE TT28615201 IMPACT: Looping ## SpokeSdProblem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
HPSM
Service terdeteksi flapping pada SDP kearah singapore
[PR2] [Internal] [FLAPPING] SR# 2-27542887045 Problem Handling
Service Problem VPN Service
L2 Point to Point
Email
Request reset SDP di ANC-CN1 & CN2 WO137143
Problem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
HPSM
Problem Handling
[Eskalasi Alarm] IP Backbone MPLS jkt-acl-gi1-mx2020 Hardware Failureport flappin Non Service
Non ServiceEmail
RE: [EP] [INTERNAL] [DOWN] [SR#2-275444165528] Problem
[ Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [WO136992] [EP] [INTERNAL] [DOWN] [SR# 2-275 Problem Handling
Service ProblemSDP Down VPN Service L3 VPN HPSM
[Req] create graph cacti NIW 15-16 Agustus 2019Non Problem Handling
Cacti Update create graphNon Service
Non ServiceEmail
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-27544 Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Request Leaking LAN Office - IP OAM mcRNC_MTHA Problem Handling
Service Problemrequest leakVPN Service L3 VPN Email
Request: Balancing Traffic Nirwana dan history caseProblem Handling
Network Change Impact
TS link kml< Non Service
Non Service
Whatsapp
RE: [PR2] [P-ESCALATION] [PACKET LOSS] [SR# 2-2 Non Problem Handling
Provide Information
RFO mac resVPN Service
L2 Multipoint
HPSM
Leaking IP Problem Handling
Service Problemrequest leakVPN Service L3 VPN Email
RE: [PL2] [INTERNAL] [REQUEST] SR# 2- Non ProblemPTR
Handling
Record Registration
add ptr recoNAP Service IDIA HPSM
275451539033 IDIA AP-LA MKS 190099 APLIKANUSA
RE: [S3] [INTERNAL]
LINTASARTA [REQUESTPTR
RE: Pendaftaran PTRmsil
] SR# Non ProblemPTR
2-275449
server Handling
Record Registration
add ptr recoNAP Service IDIA HPSM
mail.sulselprov.go.id
RE: [ES][INTERNAL][REQUEST][SR# 2-275447687786] Problem Handling
Service Problem prefix belumNAP Service INP HPSM
RE: [WO137208] [S3] [INTERNAL] [INTERMITTEN] Problem HandlingService Problemintermitten NAP Service IDIA HPSM
RE: [EP] [INTERNAL] [Down] [SR#2-275440599628]Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
RE: [S2] [INTERNAL] [DOWN] SR# 2-275456445136Problem
D Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
Problem Handling
RE: [ES][INTERNAL][DOWN][SR#2-275457652568][DIP Service ProblemSDP Down VPN Service L3 VPN HPSM
RE: [WO137218] [PL2] [INTERNAL] [INTERMITTEN] Problem
S Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
NondProblem Handling
need support create sap valn 3126,3135,3226,3235 Service Migrationmigrasi serviVPN Service
L2 Multipoint
HPSM
RE: [S1] [INTERNAL] [DOWN] SR# 2-275447923981NonV Problem Handling
Service Migrationmigrasi serviVPN Service
L2 Multipoint
Email
RE: [PR3] [INTERNAL] [INTERMITTEN] SR# PT. AT&Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [WO137226] [S3] [INTERNAL] [LATENCY] SR# 2-Problem Handling
Service ProblemHigh latencyVPN Service
L2 Multipoint
HPSM
Pengecekan Metro SBY-TML-EN1-SASR6 Problem Handling
Service ProblemIP access pr VPN Service L3 VPN Email
SERVICE VLAN LTE under KDI-PGK down Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
RE: [PR2] [Internal] [FLAPPING] SR# 2-2754288 Problem Handling
Service Problemflapping VPN Service
L2 Multipoint
HPSM
RE: [S3] [WO137240] [INTERNAL] [ERROR] SR# 2-2 Problem Handling
Service ProblemHigh latencyNAP Service IDIA HPSM
RE: [PL1] [OPEN] [DOWN] [SR#2-275471227512] [AProblem Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
Non
RE: [S3] [WO137434] [INTERNAL] [FLAPPING] SR# 2-2Problem Handling
Provide Information
rfo sdp resetVPN Service
L2 Point to Point
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2754334Problem Handling
Service ProblemHigh latencyNAP Service INP HPSM
RE: [EP][INTERNAL][INTERMITTEN] SR#2-275471537Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2754717 Service Problemintermitten VPN Service L3 VPN HPSM
RE: [S3] [internal] [LATENCY] SR#2-275459251718 Problem Handling
Service Problemintermitten NAP Service INIX HPSM
RE: Plan aktifasi Backup Radio EID 800 Mbps MENon Problem Handling
Kolak Service Migrationadd vlan untVPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [S3] [WO137441] [INTERNAL] [INTERMITTEN] SR# Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Non ProblemCreate/Modify
RE: [S3] [WO137440] [INTERNAL] [REQUEST] SR#2- Handling Mac Filter
add mac filteNAP Service INIX HPSM
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-2754798Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-275444 Problem Handling
Service Problemlink inix pen NAP Service INIX HPSM
RE: [EP][INTERNAL][INTERMITTEN] SR#2-275476346Problem Handling
Service Problemintermitten VPN Service L3 VPN HPSM
Problem Handling
RE: [PL2] [INTERNAL] [LATENCY] SR# 2-27547843075 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2754809 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-2754196 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: Problem Discover NE prefix 114.0.171.0/24 Non Problem HandlingOthers ping nfmp rtVPN Service L3 VPN Email
RE: [PL1] [INTERNAL] [Down] SR#2-275484577058 Problem
H Handling
Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
Non ProblemPTR
RE: [S3] [INTERNAL] [REQUEST] SR# 2-275483885082 Handling
Record Registration
edit ptr recoNAP Service IDIA HPSM
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-275483901 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: Pengecekan VLAN_3602_3617 di Metro JKT-DMG- Service ProblemSDP Down VPN ServiceL2 Multipoint
HPSM
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2754847Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: INDOSAT MPLS LINK DOWN 634 KCP PALANGKARAProblem Handling
Service ProblemSDP Down VPN Service L2 Multipoint
HPSM
Non ProblemCreate/Modify
RE: [S3] [INTERNAL] [REQUEST] SR#2-275479899401 Handling Mac Filter
add mac filteNAP Service INIX HPSM
RE: [S3] [INTERNAL] [REDUCE BANDWIDTH] SR# 2- Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
Problem Handling
RE: [PL2] [WO137315] [CUSTOMER] [RFO] SR# 2-27548 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [WEB ACCESS PROB] SR#2-275Problem Handling
Service Problemintermitten NAP Service INP HPSM
Loadshare traffic PLG-A45-PE2 >< TJP-AN2 Problem
Backbone
Handling
Congestion (Domestic Link) Non Service
High Utilizat Non Service
Whatsapp
Problem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-27548931 Service Problemintermitten NAP Service INIX HPSM
RE: IP Routing GNE ISAT Problem Handling
Service ProblemIP access pr VPN Service L3 VPN HPSM
Traffic selluer kearah pangkalan bun Problem Handling
Service Problempengecekan VPN Service
L2 Multipoint
Email
Reset SDP JKT-KPI-CN1-SR12 Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
SDP Down JKT-ANC-CN1-SR12 dan JKT-ANC-CN2-SR1Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
Problem Handling
[ES] [INTERNAL] [DOWN] [SR#2-275505144518] [PT. Service Problemlink down VPN Service L3 VPN HPSM
[S3] [WO137498] [internal] [INTERMITTEN] SR#2-2Problem Handling
Service Problemtidak bisa a NAP Service INP HPSM
[PR1] [WO137066] [LATENCY] SR#2-275410758308Problem
|| Handling
Service Problemlatency VPN Service
L2 Multipoint
HPSM
[PL2] [WO137500] [INTERNAL] [DNS PROBLEM] SR#Problem Handling
Service Problemport UDP-53NAP Service INIX HPSM
RE: [PL1] [INTERNAL] [DOWN] SR#2-275509355772Problem
D Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [WEBSITE ACCESS] SR#2-27550Problem Handling
Service Problemweb access NAP Service INP HPSM
RE: [ES][INTERNAL][DOWN][SR#2-275491231848][DETProblem Handling
Service Problemtidak bisa di VPN Service L3 VPN Email
RE: [S3] [WO137389] [INTERNAL] [FLAPPING] SR# Problem Handling
Service Problembgp flap NAP Service INP HPSM
Reset SDP KPI-CN Problem Handling
Service ProblemSDP Down VPN Service
L2 Multipoint
Email
RE: [S1] [WO137518] [INTERNAL] [DOWN] SR# 2-275 Problem Handling
Service Problemintermitten NAP Service IDIA HPSM
RE: [PL2] [INTERNAL] [Intermitten] SR#2-27552900Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [PL2] [INTERNAL] [Intermitten] SR#2-27552877Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S2] [INTERNAL] [Down] SR#2-275529002364 PT Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Problem Handling
RE: [PL1] [WO137524] [INTERNAL] [DOWN] SR# 2-275 Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S3] [INTERNAL] [High Latency] SR# 2-27552 Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
Non Problem Handling
Penambahan template description ME MDO-RMA-CN Cacti Update Update CactiNon Service
Non ServiceEmail
RE: [S1] [INTERNAL] [DOWN] SR#2-275531238846 Problem Handling
Service Problemintermitten VPN Service
L2 Multipoint
HPSM
RE: [S-ESCALATION][S3][internal][INTERMITTEN][S Problem Handling
Service ProblemNew Path VPN Service
L2 Multipoint
HPSM
RE: Pengecekan OAM - 01JKU133 TERMINALPETIKEMA Problem Handling
Service ProblemVLAN Down VPN Service
L2 Multipoint
HPSM
RE: [S-ESCALATION][S3][internal][INTERMITTEN][S Problem Handling
Service Problemintermitten NAP Service INIX HPSM
RE: [S-ESCALATION][S3][internal][WEB ACCESS P Problem Handling
Service Problemweb access NAP Service INIX HPSM
RE: [S2] [INTERNAL] [DOWN] SR# 2-275534208436Problem
P Handling
Service ProblemINIX Down NAP Service INIX HPSM
Problem Handling
RE: ESCALATE TT28733866 IMPACT: Looping ## Spok Service ProblemSDP Down VPN Service
L2 Multipoint
HPSM
Requestor KB Segmentation
Escalation Received Date Response Time Resolution
Escalate
(Menit)
Start to
Escalation
End
L2 Escalation
SGP
Escalate
L2 SGP
to
L2L2
SGP
Indosat
TO Kalisumapa400080 Proper Proper 8/12/2019 7:57 8/12/2019 8:05 0:08 8 No No
TO Kalisumapa4000100 Proper Proper 8/12/2019 9:36 8/12/2019 9:48 0:12 12 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/12/2019 10:05 8/12/2019 10:16 0:11 11 No No
TO Kalisumapa400020 Proper Proper 8/12/2019 10:52 8/12/2019 11:06 0:14 14 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/12/2019 11:32 8/12/2019 11:38 0:06 6 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/12/2019 14:04 8/12/2019 14:34 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/12/2019 13:43 8/12/2019 15:05 1:22 82 Yes No
I-NOC FH Backoffice IP/MPLS
400023 Proper Proper 8/12/2019 13:47 8/12/2019 15:35 1:48 108 No No
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper 8/12/2019 15:35 8/12/2019 15:42 0:07 7 No No
I-NOC FH Backoffice
40004
IP/MPLS
400023Proper Proper 8/12/2019 16:02 8/12/2019 16:11 0:09 9 No No
I-NOC FH Backoffice IP/MPLS
400027 Proper Proper 8/12/2019 17:23 8/12/2019 19:03 1:39 99 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/12/2019 17:25 8/12/2019 18:02 0:37 37 No No
TO Jabodetabek400015 Proper Proper 8/12/2019 20:08 8/12/2019 20:13 0:05 5 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/12/2019 20:09 8/12/2019 20:14 0:05 5 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/12/2019 19:58 8/12/2019 20:41 0:43 43 No No
I-NOC FH Backoffice IP/MPLS
40007 Proper Proper 8/12/2019 21:41 8/12/2019 21:51 0:10 10 No No
I-NOC FH Backoffice IP/MPLS
400062 Proper Proper 8/12/2019 22:54 8/12/2019 23:24 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400093 Proper Proper 8/12/2019 22:43 8/12/2019 23:44 1:01 61 No No
TO East Java & Bali Nusra
4000100 Proper Proper 8/12/2019 20:00 8/12/2019 21:00 1:00 60 No No
IP SPM L2 Indosat
4000157 Proper Proper 8/12/2019 23:27 8/12/2019 23:49 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400033 Proper Proper 8/13/2019 7:35 8/13/2019 8:45 1:10 70 No No
TO East Java & Bali Nusra
400028 Proper Proper 8/13/2019 8:39 8/13/2019 9:12 0:33 33 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 8/13/2019 9:43 8/13/2019 10:42 0:59 59 No No
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 8/13/2019 9:29 8/13/2019 9:41 0:12 12 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 11:57 8/13/2019 13:43 1:46 106 No No
I-NOC FH Backoffice IP/MPLS
4000132 Proper Proper 8/13/2019 12:19 8/13/2019 14:40 2:21 141 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/13/2019 12:00 8/13/2019 14:57 2:57 177 No No
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 8/13/2019 12:12 8/13/2019 13:17 1:05 65 No No
I-NOC FH Backoffice IP/MPLS
4000127 Proper Proper 8/13/2019 12:25 8/13/2019 12:43 0:18 18 No Yes
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper 8/13/2019 12:55 8/13/2019 15:14 2:19 139 No No
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper 8/13/2019 15:06 8/13/2019 17:08 2:02 122 No No
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 8/13/2019 15:08 8/13/2019 16:22 1:13 73 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 15:20 8/13/2019 17:14 1:54 114 No No
TO Sumatera 400039 Proper Proper 8/13/2019 16:25 8/13/2019 17:29 1:04 64 No No
I-NOC FH Backoffice IP/MPLS
40001 Proper Proper 8/13/2019 15:21 8/13/2019 15:36 0:15 15 No No
I-NOC FH Backoffice IP/MPLS
400062 Proper Proper 8/13/2019 16:44 8/13/2019 18:29 1:45 105 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/13/2019 15:10 8/13/2019 15:22 0:12 12 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 18:04 8/13/2019 19:17 1:13 73 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 20:06 8/13/2019 20:26 0:20 20 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 18:52 8/13/2019 19:53 1:01 61 No No
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper 8/13/2019 18:57 8/13/2019 19:34 0:37 37 No No
I-NOC FH Backoffice
40008
IP/MPLS
4000148
Proper Proper 8/13/2019 20:44 8/13/2019 21:07 0:23 23 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 8/13/2019 20:59 8/13/2019 21:24 0:25 25 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/13/2019 21:10 8/13/2019 21:28 0:18 18 No No
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper 8/13/2019 23:01 8/13/2019 23:08 0:07 7 No No
I-NOC FH Backoffice
400031
IP/MPLS
4000132
Proper Proper 8/13/2019 19:43 8/13/2019 21:49 2:06 126 Yes ### ### Yes
TO East Java & Bali Nusra
400028 Proper Proper 8/14/2019 6:40 8/14/2019 6:48 0:08 8 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 9:11 8/14/2019 10:12 1:01 61 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 9:53 8/14/2019 12:02 2:08 128 No No
IP SPM L2 Indosat
400075 Proper Proper 8/14/2019 10:42 8/14/2019 11:09 0:27 27 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 12:10 8/14/2019 12:36 0:26 26 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/14/2019 12:58 8/14/2019 13:27 0:29 29 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/14/2019 13:56 8/14/2019 14:02 0:06 6 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/14/2019 13:38 8/14/2019 13:56 0:18 18 No No
Access Back Oficce
400090 Proper Proper 8/14/2019 14:14 8/14/2019 15:20 1:06 66 No No
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper 8/14/2019 9:33 8/14/2019 9:47 0:14 14 No Yes
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 15:29 8/14/2019 16:14 0:45 45 No No
GSA 400019 Proper Improper 8/14/2019 16:50 8/14/2019 17:20 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 16:16 8/14/2019 16:59 0:43 43 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/14/2019 15:57 8/14/2019 16:19 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 19:18 8/14/2019 20:01 0:43 43 No No
I-NOC FH Backoffice
400060
IP/MPLS
4000172
Proper Proper 8/14/2019 19:15 8/14/2019 21:16 2:01 121 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 18:53 8/14/2019 21:00 2:07 127 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/14/2019 19:08 8/14/2019 19:26 0:18 18 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 19:58 8/14/2019 20:14 0:16 16 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 20:41 8/14/2019 21:03 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/14/2019 20:57 8/14/2019 21:14 0:17 17 No No
TO West & Central4000159
Java Proper Proper 8/14/2019 20:47 8/14/2019 21:49 1:02 62 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/14/2019 22:38 8/14/2019 22:56 0:18 18 No No
I-NOC FH Backoffice IP/MPLS
40004 Improper Proper 8/14/2019 20:02 8/14/2019 20:38 0:36 36 No Yes
I-NOC FH Backoffice IP/MPLS
400073 Proper Proper 8/15/2019 0:04 8/15/2019 0:34 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/15/2019 2:28 8/15/2019 2:40 0:12 12 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/15/2019 5:50 8/15/2019 5:57 0:07 7 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/15/2019 7:14 8/15/2019 7:23 0:09 9 No No
I-NOC FH Backoffice IP/MPLS
4000162 Proper Proper 8/15/2019 9:34 8/15/2019 10:11 0:37 37 No Yes
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/15/2019 10:19 8/15/2019 11:32 1:13 73 No No
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper 8/15/2019 11:27 8/15/2019 11:37 0:10 10 No No
Configuration Management
400065 Proper Proper 8/15/2019 11:42 8/15/2019 11:46 0:04 4 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 8/15/2019 10:32 8/15/2019 11:51 1:19 79 No No
TO Kalisumapa400080 Proper Proper 8/15/2019 8:33 8/15/2019 9:13 0:40 40 No No
TO East Java & Bali Nusra
400020 Proper Proper 8/15/2019 10:18 8/15/2019 11:11 0:53 53 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/15/2019 11:49 8/15/2019 12:11 0:22 22 No No
Others 400080 Proper Proper 8/15/2019 8:22 8/15/2019 8:59 0:37 37 No No
I-NOC FH Backoffice IP/MPLS
400091 Proper Proper 8/15/2019 13:56 8/15/2019 14:12 0:16 16 No Yes
I-NOC FH Backoffice IP/MPLS
400091 Proper Proper 8/15/2019 14:08 8/15/2019 14:14 0:06 6 No Yes
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 8/15/2019 16:06 8/15/2019 16:16 0:10 10 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/15/2019 17:16 8/15/2019 17:58 0:42 42 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/15/2019 17:40 8/15/2019 18:17 0:37 37 No No
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper 8/15/2019 16:45 8/15/2019 18:18 1:33 93 No No
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper 8/15/2019 20:20 8/15/2019 20:59 0:39 39 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/15/2019 20:20 8/15/2019 20:48 0:28 28 No No
TO East Java & Bali Nusra
4000143 Proper Proper 8/15/2019 23:23 8/15/2019 23:37 0:14 14 No No
GSA 4000143 Proper Improper 8/15/2019 20:02 8/15/2019 21:40 1:38 98 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/16/2019 2:44 8/16/2019 4:21 1:37 97 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/16/2019 1:37 8/16/2019 3:25 1:48 108 No No
TO East Java & Bali Nusra
40008 Proper Proper 8/16/2019 1:35 8/16/2019 3:11 1:36 96 No No
TO East Java & Bali Nusra
400019 Proper Proper 8/16/2019 6:19 8/16/2019 6:44 0:25 25 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 6:22 8/16/2019 8:18 1:56 116 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 8/16/2019 9:14 8/16/2019 9:37 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/16/2019 9:47 8/16/2019 9:55 0:08 8 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 9:51 8/16/2019 10:39 0:48 48 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 8/16/2019 10:15 8/16/2019 11:02 0:47 47 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 10:48 8/16/2019 11:44 0:56 56 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 10:24 8/16/2019 11:58 1:34 94 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 13:31 8/16/2019 13:45 0:14 14 No No
TO Kalisumapa4000114 Proper Proper 8/16/2019 12:36 8/16/2019 13:26 0:50 50 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/16/2019 13:46 8/16/2019 13:57 0:11 11 No No
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper 8/16/2019 13:52 8/16/2019 14:14 0:22 22 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 15:58 8/16/2019 16:07 0:09 9 No No
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper 8/16/2019 16:19 8/16/2019 16:27 0:08 8 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 15:27 8/16/2019 16:38 1:11 71 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 16:07 8/16/2019 16:41 0:34 34 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 16:25 8/16/2019 16:50 0:25 25 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 16:01 8/16/2019 16:27 0:26 26 No No
Others 4000170 Proper Proper 8/16/2019 17:25 8/16/2019 17:53 0:28 28 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 18:26 8/16/2019 18:46 0:20 20 No No
I-NOC FH Backoffice IP/MPLS
4000127 Proper Proper 8/16/2019 18:28 8/16/2019 18:32 0:04 4 No Yes
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/16/2019 18:22 8/16/2019 19:00 0:38 38 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/16/2019 19:26 8/16/2019 19:29 0:03 3 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 19:10 8/16/2019 19:30 0:20 20 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/16/2019 19:38 8/16/2019 19:56 0:18 18 No No
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper 8/16/2019 19:47 8/16/2019 20:03 0:16 16 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/16/2019 20:55 8/16/2019 21:14 0:19 19 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/16/2019 21:01 8/16/2019 21:11 0:10 10 No No
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 8/16/2019 23:46 8/17/2019 0:43 0:57 57 No Yes
TO Sumatera 400020 Proper Proper 8/16/2019 22:29 8/16/2019 23:21 0:52 52 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/17/2019 0:23 8/17/2019 0:55 0:32 32 No No
Access Back Oficce
400080 Proper Proper 8/17/2019 1:17 8/17/2019 2:26 1:09 69 No No
I-NOC FH Backoffice IP/MPLS
4000114 Proper Proper 8/17/2019 8:12 8/17/2019 9:16 1:04 64 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/17/2019 10:22 8/17/2019 10:29 0:07 7 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/17/2019 13:17 8/17/2019 13:19 0:02 2 No No
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/17/2019 16:56 8/17/2019 17:26 0:30 30 No No
I-NOC FH Backoffice IP/MPLS
400093 Proper Proper 8/17/2019 17:01 8/17/2019 17:57 0:56 56 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/17/2019 17:40 8/17/2019 18:30 0:50 50 No No
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper 8/17/2019 17:57 8/17/2019 18:12 0:15 15 No Yes
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper 8/17/2019 19:51 8/17/2019 21:56 2:05 125 No No
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper 8/18/2019 4:34 8/18/2019 5:51 1:17 77 No No
IP SPM L2 Indosat
400080 Proper Proper 8/18/2019 9:03 8/18/2019 9:06 0:03 3 No No
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper 8/18/2019 11:06 8/18/2019 11:47 0:41 41 No No
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 8/18/2019 12:46 8/18/2019 12:57 0:11 11 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/18/2019 14:42 8/18/2019 14:49 0:06 6 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/18/2019 14:56 8/18/2019 15:13 0:17 17 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/18/2019 14:59 8/18/2019 15:55 0:56 56 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/18/2019 15:06 8/18/2019 16:04 0:58 58 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/18/2019 16:15 8/18/2019 16:22 0:06 6 No No
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/18/2019 16:14 8/18/2019 16:31 0:17 17 No No
I-NOC FH Backoffice IP/MPLS
400065 Proper Proper 8/18/2019 20:23 8/18/2019 21:23 1:00 60 No No
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 8/18/2019 20:49 8/18/2019 22:00 1:11 71 No No
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/18/2019 21:22 8/18/2019 21:54 0:32 32 No No
TO Jabodetabek4000105 Proper Proper 8/18/2019 22:04 8/18/2019 22:55 0:51 51 No No
I-NOC Backoffice IP/MPLS
4000142 Proper Proper 8/18/2019 23:13 8/18/2019 23:54 0:41 41 No No
I-NOC Backoffice IP/MPLS
4000142 Proper Proper 8/18/2019 23:25 8/19/2019 0:05 0:40 40 No No
I-NOC Backoffice IP/MPLS
4000142 Proper Proper 8/19/2019 2:42 8/19/2019 3:03 0:21 21 No No
I-NOC Backoffice IP/MPLS
400015 Proper Proper 8/19/2019 7:09 8/19/2019 7:14 0:05 5 No No
PIC L1 Status Note External Customer
Special Note
Fajri Closed Leak to 652013 IT LAN Ofice
GhifarClosed Add OSPF link ptp
Fajri Closed reset SDP
GhifarClosed tuning metric
Fajri Closed reset SDP
GhifarClosed create new path BANK MUAMALAT KCP BENGKULU
Fajri Closed create new path MORA TELEMATIKA INDONESIA
GhifarClosed reroute via STIX INDOSAT MEGA MEDIA
Fajri Closed reset BGP inix BEND.RUTIN DINAS INFORMASI
GhifarClosed reroute via STIX LINK NET
Fajri Closed reset sap vlan 176 at JKT-KBS-AN1
GhifarClosed saat dilakukan basic segmentation
REACH NETWORK
sud SERVICES INDONESIA
rangg Closed reset SDP
rangg Closed reset SDP
create
dhio
LSP pulang
Closed pergi fullstrict menghidari
Bank link
Mandiri
congest
Cabang
Kayun
MMU- Lamongan
Tuban Tambak Boyo
rangg Closed change LSP to LDP PT. MITRA INTERNET TECH
dhio create
Closedpath via mana menghidari congest BKL-BTN-EN3
DUAK SATU DUA TIGA
rangg Closed IP 52.172.198.150 di advertisePT. HOME
hanya vi CREDIT INDONESIA
rangg Closed pada NE pambon terdapat log ospf dan BFD flapp req haris
dhio Closed add IP PTP jondul - airport 114.0.139.76/31, proto req ugi
DahliaClosed Berdasarkan pengecekan kami dari sisi mpls indosat disisi PRB1-EN1 dan KPI-CN3 link terpantau Up dan terdapat traffic dari s
DahliaClosed Create SDP di BLI-GSB-CN1-SR12 dan DPS-NGR-CORE sesuai request
DahliaClosed Optimasi IP tujuan via CDIX
PT.di
REGUS BUSINESS CENTRE INDONESIA
anc-inix.
GhiffaClosed latency kami cek normal. INDOSAT SINGAPORE PTE LTD
GhiffaClosed Sudah kami optim dengan membuatkan
BUT EXXONMOBIL CEPU
DahliaClosed Untuk ping tersebut defaultnya fc nc
BANK
, CENTRAL ASIA
DahliaClosed pindahkan service sesuai request
PT SUMBER ALFARIA breach
TRIJAYAkarena load pekerjaan sedang banyak di email maupun yang mint
DahliaClosed , disisi far-end nya merupakan service
BANK SYARIAH MANDIRI
DahliaClosed eskalasi ke bu tities dan pak
PTalac
AUTOCOMP SYSTEMS INDONESIA
GhiffaClosed tadi
load di sisi TNG
share hanya
dengan terdapat
cara 1 kaki
UNIV.
set metric si(toMUTIARA
SARI
di LKS via NEC) dan tidak dapat dioptimasi.
INDONESIA
Kondisi saat ini link utama sudah Up dan ping sudah bagus.
DahliaClosed BUMI MULIA MAKMUR LESTARI
Mohon info detail mengenai konfigurasi disisi huawei, karena request dibawah konfigurasi existing berada dinokia yang man
DahliaClosed PT. SUMBER ALFARIA TRIJAYA
DahliaClosed Create path baru disisi ACH-LMY-EN1
TIKI JALUR NUGRAHA EKAKURIR
DahliaClosed vlan terpantau up dan normal
DahliaClosed Reset BGP peer INP MITRA LINTAS MULTIMEDIA
GhiffaClosed optimasi dengan membuat LSP via TBGPT. BANK CENTRAL ASIA
GhiffaClosed reset sdp
Fajri Closed Saat ini sudah kami buatkan LSP di ke SAMUKTI KARYA LESTARI
Fajri Closed LSP PP menghindari link congest. MULTI ARTA SEMESTA
RanggClosed Sudah kami buatkan path baru disisi P BTPN KCP Padang Sidempuan
RanggClosed optimasi via OIXP. POLITEKNIK NEGERI LAMPUNG
Fajri Closed change as-number under vprn 5148
PT. SEMESTA CITRA MEDIA
RanggClosed saat dilakukan basic segmentation
REGUS BUSINESS
sud CENTRE INDONESIA
Fajri Closed change path via KPI<>MDN KURNIA TETAP MULIA
RanggClosed hasil basic segmentation menunjukan
GLOBAL SARANA
per ELEKTRONIKA
Fajri Closed modify QoS template 20001 at HUAWEI
MDN-SGITECH INVESTMENT
Fajri Closed edit far-end SDP di sisi BLI-NGR-EN1 dan add config sdp far end BLI-GSB-CN1 & DPS-NGR-CORE
DahliaClosed Berdasarkan hasildikedua
optimasi via LSP pengecekan
BENDAHARA kamii temukan flapping
PENGELUARAN
sisi, saat ospf di
DISKOMINFO segmen JKT-KBS-AN2 mengarah ke JKT-CTB-EN1 [1]
PAMEKASAN
Kami cek interface tersebut menggunakan service CSC ,saat ini kami optimasi service CSC di segmen JKT-KBS-CN2-SR12 [2]
DahliaClosed CITIBANK impact NIW hotswap CTB-AN1
Galih Closed Create service CSC untuk KPI-AN1 >< LSN-EN1 at PGME LSN-EN1 unmanaged, TS dengan create service CSC dari KPI-AN1 ke L
Galih Closed optimasi dengan create LSP dikedua sisiPT PERTAMINA (PERSERO)
Galih Closed migrasi service pelanggan dari MDN-T ALTRI
DahliaClosed Bisa di akses namun hanya sebatas show
Alfamidi Pengecekan user akses ke metro BGB-EN1
Galih Closed Kami cek untuk service di bawah sudahPT
a ASTRA INTERNATIONAL
DahliaClosed Allow IP untuk snmp nya oleh pak alPT ASTRA INTERNATIONAL
DahliaClosed edit far-end SDP di sisi BLI-NGR-EN1 dan add config sdp far end BLI-GSB-CN1 & DPS-NGR-CORE
Galih Closed optimasi dengan create path via ANCYBERINDO ADITAMA
Galih Closed optimasi via segmen RBJ-AN1 <> BJIIDIA XUMO GSA langsung eskalasi ke ipspm, dan ipspm sudah mengarahkan ke BBIP d
Galih Closed Dari hasil pengecekan kami, terdapat link flapping dari CTB-EN1 <> CTB-AN1 yang merupakan link CSC, dan merup
Kami buatkan lsp di sisi JBI-MBO , saPANJI PERKASA INDONESIA
Galih Closed CITIBANK impact NIW hotswap CTB-AN1
GhifarClosed create path melewati OBS-CN1 di si INDOSAT MEGA MEDIA
Fajri Closed perbaiki IP Far end di sisi LBK-TJG-E ANDIRA INFOMEDIA
GhifarClosed mebuat jalur LSP untuk menghindari li PT NTT INDONESIA
Fajri Closed reset sdp 5199:212363605 at JKT-ANC
GhifarClosed change path via jambi PT. HUTCHISON 3 INDONESIA
GhifarClosed create path menghindari link congest. CYBERINDO ADITAMA, PT.
Fajri Closed saat dilakukan basic segmentation sud UNIVERSITAS UDAYANA
GhifarClosed tuning metric di sisi BDG-BBT2-P (before 10 after 18)
Fajri Closed change path lsp via Jakabare PT. AT&T GLOBAL NETWORK SERVICES INDONESIA
Galih P2C minta datek yang sesuai dan hasil traceQUANTUM Tdatek yang dishare salah
GhifarClosed create service VSI vlan 1753 dan 1853 Alfamart
Fajri Closed reset sdp 4541:285014032 at JKT-PGD
Ghifar P2C change path lsp via Jakabare SINGAPORE TELECOMMUNICATIONS
DahliaClosed reset sdp 4541:285014032 at JKT-PGD-CN1-SR12
Galih Closed port flap, eskalasi ke L2 isat sedang di TS oleh vendor
DahliaClosed ping antar metro memang limitasi di S BTPN
DahliaClosed add remote peer di sisi hwi BCA
DahliaClosed create graph
Galih Closed optimasi via LSP disisi MGD-AN1 IM2
DahliaClosed Leak to 652013 IT LAN Ofice
Galih Closed set metric kyn-an1 ke arah tmy-en1 dari 10 ke 15 impact NIW 17045 upgrade link 10G TMY<>PRO
DahliaClosed mac reset karena ada member port ya INDOSAT SINGAPORE PTE LTD
Galih Closed Leak to 652013 IT LAN Ofice
DahliaClosed add ptr record oleh pak alac APLIKANUSA LINTASARTA
DahliaClosed add ptr record oleh pak alac BENDAHARA PENGELUARAN DINAS KOMUNIKASI DAN INFORMATIKA
DahliaClosed cek prefix yang dimaksud sudah diterima
BADAN KOORDINASI PENANAMAN MODAL
DahliaClosed buatkan LSP disisi CRB-PE1 PENTA OCEAN
DahliaClosed buatkan path baru di jalur LSP di sisi C Bank Mandiri
Galih Closed tldp down karena impact link down tp SKYLINE SEMESTA
Ghiffa Closed Create path menggunakan
Berdasarkan LSP untuk
hasil pengecekkan menghindari
kami SDPT. SUMBERsegmen
ALFARIAyang congest.
TRIJAYA
Hasil test ping kami terpantau normal
Ghiffa Closed PRIMACOM INTERBUANA
Ghiffa Closed Migrasi service pelanggan VLAN 3135,3235,3126, dan 3226 dari MLG-IKP-EN1 ke ME MLG-AN2.
Ghiffa Closed Sebelumnya sudah
Migrasi service kami coba
pelanggan VLANuntuk
151 pindah melalui
d VISIONET pathlangsung
D GSA lain tetapi no improve.
eskalasi ke ipspm karena manager dari GSA sudah koordina
Saat ini sudah dikembalikan ke path via Jakabare dan dimonitor terakhir flap pada pukul 03:10.
Ghiffa Closed PT. AT&T GLOBAL NETWORK SERVICES INDONE
Luthfi Closed Dari sisi Batam ke Medan sudah kami op PT MORA TELEMATIKA INDONESIA
Ghiffa Closed Hasil pengecekkan kami IP lain yang satubackup
LSP nya terpantau down, dan tidak ada segmenjalur sehingga
dapat diping,impactnya SDP langsung
mohon dilakukan down. di sisi akses.
pengecekkan
Action : create jalur backup dan sudah terpantau Up
Luthfi Closed
DahliaClosed terdapat flap di segmen b2js kpi-gsw SINGAPORE TELECOMMUNICATIONS LTD
Arifin Closed sudah best path via ntt ARA SHOES INDONESIA
DahliaClosed reset sdp APLIKANUSA LINTASARTA
DahliaClosed terdapat flap di segmen b2js anc-eqx CHEVRON PACIFIC INDONESIA
Arifin Closed reroute via TATA PT. TELEMEDIA PRIMA NUSANTARA
Arifin Closed optimasi lsp lewat mlg-pe2 BANK MAYBANK INDONESIA
DahliaClosed optimasi dengan LSP BCA
Arifin Closed tidak ada opsi link lain CROSS NETWORK INDONESIA
Arifin Closed add config sesuai request
DahliaClosed reroute via PNR PT. DES TEKNOLOGI INFORMASI
Arifin Closed add mac filter UIN WALISONGO SEMARANG
Arifin Closed tes ping sudah normal BANK MANDIRI
Dahlia Closed cek prefix yang dimaksud adalah milik iMITRA LINTAS MULTIMEDIA
Dahlia Closed optimasi dengan LSP BANK MAYBANK INDONESIA
Arifin Closed tidak dapat di optimasi ke JSM-AN1 via IM2
DahliaClosed coba lepas lsp di dmc-an2 BTPN
Arifin Closed cek lsp sudah best path tidak ada opsi liIndosat Tarakan
DahliaClosed add static route grt requestor OSS
Arifin Closed optimasi dengan menambah path di ked
H3I
DahliaClosed eskalasi ke bu tities dan pak alac DISKOMINFO
DahliaClosed tidak ada opsi link lain BTPN
Galih Closed reset sdp
Arifin Closed tambahkan path baru menghindari jaluPT. DHL SUPPLY CHAIN INDONESIA
Galih Closed buatkan path baru via OBS-CN1 Bank Muamalat
Galih Closed add mac filter ANDIRA INFOMEDIA
Galih Closed change path via to_LPG-UTG-AN1_looseBENDAHARA BADAN KEUANGAN DAERAH PROVINSI LAMPUNG
Galih Closed change path via to_STG-EN1_via_STG- PT PERTAMINA
Galih Closed pelanggan belum mengadvertised prefixUNIVERSITAS NAHDATUL ULAMA SURABAYA
Galih Closed set high metric di sisi PLG-A45-PE2 ke arah TJP-AN2, traffic turun dari 80% ke 60% - 65%.
Galih Closed optimasi via path to_TJG-EN1 at SBY-KYANDIRA INFOMEDIA
Galih Closed leaking disisi MPLS ke IT LAN (VPRN 652013),
Rangg Closed jalur metro dari DLA ke arah far-end OBS-CN1 dan CN2 tidak ditemukan adanya congest
rangg Closed reset SDP
rangg Closed reset SDP
rangg Closed PTK-AYN<>PLK-OBS tidak dapat
PT.dioptim
SUMBER ALFARIA TRIJAYA
Rangg Closed segmentasi ke arah pelanggan dan kTUNAS LINK INDONESIA
Arifin Closed optimasi menggunakan lsp INDOSAT SINGAPORE PTE LTD
Rangg Closed add entry 30 pada mac filter PT BANK DANAMON INDONESIA
egress
Galih Closed create lsp dari sisi spt IM2
Fajri Closed MITRA LINTAS
cek traceroute dari sisi isat normal, sug MULTIMEDIA
Dhio Closed cek prefix sudah dileak di sisi mpls, butuh open route di sisi IT
Pengecekan jalur L2 svc normal. BGP masih flap setiap 90 detik
Dhio Closed MITRA LINTAS MULTIMEDIA
Dhio Closed Ghiffari
Ghiffa Closed reroute via mks JAYA KARTHA SOLUSINDO
Dhio Closed buatkan path KPI-LPG via XL IM2
Ghiffa Closed buatkan path KPI-LPG via XL IM2
Dhio Closed buatkan path KPI-LPG via XL PT KONVERTA MITRA ABADI
Dhio Closed buatkan path KPI-LPG via XL H3I
Dhio Closed buatkan path KPI-LPG via XL GIGA PATRA MULTIMEDIA
Luthfi Closed Update template cacti MDO-RMA-CN1
Jauha Closed optimasi melalui via LSP yang merupak HAMPARAN MULYA
Luthfi Closed ditambahkan path baru yang melewati CYBERINDO ADITAMA
Jauha Closed Cek jalur tidak menemukan congest
Jauha Closed Cek jalur l2 aman tidak congest ARANA TEKakses user tidak bisa masuk metro
Luthfi Closed Cek jalur l2 aman tidak congest MITRA LIN akses user tidak bisa masuk metro
Jauha Closed Cek jalur metro aman tidak ada conges PT. MEDIA akses user tidak bisa masuk metro
Fajri Closed reset sdp & terpantau up
antau Up dan terdapat traffic dari sap nya.
banyak di email maupun yang minta tolong pengecekan di WA.
eate service CSC dari KPI-AN1 ke LSN-EN1
spm sudah mengarahkan ke BBIP dan meminta WO via HPSM namun tidak ada.
AN INFORMATIKA
manager dari GSA sudah koordinasi dengan pak ariesta, dan ipspm sudah mengarahkan ke BBIP dan meminta WO via HPSM namun tidak ada.
kkan di sisi akses.
HPSM namun tidak ada.
Date Week WO /Ticket ID OTRS ID Subject
Monday, 5 Agustus 2019
32 WO134746 #2019080540000036 RE: dibantu koneksi indosat Intermitent toko SC3
Monday, 5 Agustus 2019
32 WO135283 #2019080540000045 RE: [EP][INTERNAL][ADD ROUTING][SR#2-275183743
Monday, 5 Agustus 2019
32 WO135299 #2019080540000054 RE: [S2] [INTERNAL] [DOWN] SR#2-275183995643
Monday, 5 Agustus 2019
32 TT28277073 #2019080540000063 ESCALATE TT28277073 IMPACT: Looping ## AccessInt
Monday, 5 Agustus 2019
32 WO135306 #2019080540000072 RE: [S1] [WO135306] [INTERNAL] [DOWN] SR# 2-2
Monday, 5 Agustus 2019
32 WO135332 #2019080540000081 RE: [S2] [INTERNAL] [DOWN] SR#2-275186805821 || U
Monday, 5 Agustus 2019
32 WO135349 #2019080540000091 RE: [S3] [OPEN] [HIGH LATENCY] SR# 2-27518762768
Monday, 5 Agustus 2019
32 WO135353 #2019080540000107 RE: [S3] [INTERNAL] [WEB ACCESS PROBLEM] SR#
Monday, 5 Agustus 2019
32 WO135370 #2019080540000116 RE: [S3] [INTERNAL] [High latency] SR# 2-275187
Monday, 5 Agustus 2019
32 WO135387 #2019080540000125 RE: [S1] [INTERNAL] [DOWN] SR#2-275193562497 |
Monday, 5 Agustus 2019
32 #2019080540000134 IP segment 10.200.xxx.xxx
Monday, 5 Agustus 2019
32 WO135386 #2019080540000143 RE: [S2] [INTERNAL] [DOWN] SR# 2-275194149471 C
Monday, 5 Agustus 2019
32 WO135388 #2019080540000152 RE: [WO135388] [S3] [INTERNAL] [WEB ACCESS PROB
Monday, 5 Agustus 2019
32 WO135391 #2019080540000161 RE: [WO135391] [S3] [INTERNAL] [INTERMITTEN] SR#
Monday, 5 Agustus 2019
32 WO134752 #2019080540000171 RE: [S3] [INTERNAL] [ERROR] SR# 2-275095109615
Tuesday, 6 Agustus 2019
32 WO135421 #2019080640000016 [S-ESCALATION][S3][INTERNAL][REQUEST][SR#2-27
Tuesday, 6 Agustus 2019
32 WO135430 #2019080640000025 Pengecekan VLAN ME RAJEG (VLAN_3822_3922_4022
Tuesday, 6 Agustus 2019
32 #2019080640000034 [Eskalasi Alarm] Reset service JKT-PGD-CN2-SR12 lag
Tuesday, 6 Agustus 2019
32 WO135436 #2019080640000043 RE: [WO135436] [PL2] [INTERNAL] [lATENCY] SR#2-
Tuesday, 6 Agustus 2019
32 WO135438 #2019080640000052 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-275208460
Tuesday, 6 Agustus 2019
32 TT28325117 #2019080640000061 [Eskalasi Alarm] IP BACKBONE ME_BACKHAUL PAL-CN2-
Tuesday, 6 Agustus 2019
32 #2019080640000123 Test Ping dan Traceroute ke 10.128.166.70/71
Tuesday, 6 Agustus 2019
32 WO135472 #2019080640000071 RE: [WO135472] [S3] [INTERNAL] [INTERMITTEN] S
Tuesday, 6 Agustus 2019
32 WO135475 #2019080640000089 RE: [S1] [INTERNAL] [Down] SR#2-275221307698 D
Tuesday, 6 Agustus 2019
32 WO135473 #2019080640000098 RE: [S2] [INTERNAL] [DOWN] SR#2-275221270503 P
Tuesday, 6 Agustus 2019
32 WO135468 #2019080640000105 RE: [EP] [INTERNAL] [Intermitten] [SR#2-27522121
Tuesday, 6 Agustus 2019
32 WO135493 #2019080640000114 RE: [PR1] [P-ESCALATION] [UNSTABLE] [SR#2-2752
Tuesday, 6 Agustus 2019
32 WO135460 #2019080640000132 [ES] [INTERNAL] [SR#2-275211218564] [DIPV MIDIA
Tuesday, 6 Agustus 2019
32 WO135626 #2019080740000014 [PL2] [INTERNAL] [DNS PROBLEM] SR# 2-275225990
Tuesday, 6 Agustus 2019
32 WO135630 #2019080740000023 [PR2] [Internal] [DOWN] SR# 2-275198361760 [WO1
Tuesday, 6 Agustus 2019
32 WO135631 #2019080740000032 [S3] [INTERNAL] [INTERMITTEN] SR# 2-27522629344
Problem LTE Down IBS_L_RS_MODERN_LAND - WO135656
Wednesday, 7 Agustus 2019
32 WO135656 #2019080740000041
Wednesday, 7 Agustus 2019
32 WO135833 #2019080740000051 [S2] [INTERNAL] [DOWN] SR# 2-275228829728 JETCOM
Wednesday, 7 Agustus 2019
32 WO135657 #2019080740000069 [S2] [INTERNAL] [DOWN] SR#2-275228370849 INIX
Wednesday, 7 Agustus 2019
32 WO135842 #2019080740000078 RE: [EP] [INTERNAL] [DOWN] [SR#2-275238099908] [B
32 WO135664
Wednesday, 7 Agustus 2020 #2019080740000087 RE: [S2] [INTERNAL] [DOWN] SR# 2-275221394823
Wednesday, 7 Agustus 2019
32 #2019080740000112 RE: Re:Congestion transport link KRESEK <<> Cijeruk
Wednesday, 7 Agustus 2019
32 #2019080740000121 RE: JBRO VLAN Issue 08 07Aug2019
Wednesday, 7 Agustus 2019
32 WO135679 #2019080740000096 RE: [WO135679] [S3] [INTERNAL] [REDUCE BANDWIT
Wednesday, 7 Agustus 2019
32 WO136025 #2019080740000103 RE: [S-ESCALATION][S3][INTERNAL][INTERMITTEN
Wednesday, 7 Agustus 2019
32 WO136038 #2019080740000131 RE: [PR2] [Internal] [INTERMITTEN] SR# 2-2752496
Wednesday, 7 Agustus 2019
32 WO136046 #2019080740000131 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-275241
Wednesday, 7 Agustus 2019
32 WO135693 #2019080840000012 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2752497
Wednesday, 7 Agustus 2019
32 WO135701 #2019080840000021 RE: [S3] [INTERNAL] [IP ACCESS PROBLEM ] SR# 2-
Wednesday, 7 Agustus 2019
32 WO135705 #2019080840000031 RE: [PL2] [INTERNAL] [LATENCY] SR# 2-27525386235
Wednesday, 7 Agustus 2019
32 WO136057 #2019080840000049 RE: [S2] [INTERNAL] [DOWN] SR# 2-275244665952
Wednesday, 7 Agustus 2019
32 WO135704 #2019080840000058 Request Reset looping
Wednesday, 7 Agustus 2019
32 WO135710 #2019080840000067 RE: [PL2] [INTRTNAL] [HIGH ERROR] SR# 2-2752563
Thursday, 8 Agustus 2019
32 WO136431 #2019080840000076 RE: Pengecekan VLAN_3839_3939_4039 ME CIKAD
Thursday, 8 Agustus 2019
32 WO135716 #2019080840000085 RE: [PL1] [INTERNAL] [DOWN] SR#2-27525900209
Thursday, 8 Agustus 2019
32 WO135722 #2019080840000094 RE: [S1] [INTERNAL] [DOWN] SR#2-275267082889
Thursday, 8 Agustus 2019
32 WO136433 #2019080840000101 RE: [EP][INTERNAL][DOWN][SR#2-275256836728] [BA
Thursday, 8 Agustus 2019
32 WO136438 #2019080840000111 RE: [S3] [INTERNAL] [HIGH LATENCY] SR# 2-2752669
Thursday, 8 Agustus 2019
32 WO134570 Lanjutan RE: [WO134570] [S3] [INTERNAL] [LATENCY] SR# 2
Thursday, 8 Agustus 2019
32 WO136444 #2019080840000129 RE: [S3] [WO133852] [internal] [INTERMITTEN]
Thursday, 8 Agustus 2019
32 WO135729 #2019080840000138 RE: [S3] [WO135729] [internal] [INTERMITTEN] SR#
Thursday, 8 Agustus 2019
32 #2019080840000147 RE: Pengecekan jalur Metro E SAMUDRA BECH DAN
Thursday, 8 Agustus 2019
32 WO136439 #2019080840000156 RE: [ES] [INTERNAL] [DOWN] [SR#2-275239597688]
Thursday, 8 Agustus 2019
32 #2019080840000165 RE: Request reroute traffic ME TGO-EN1
Thursday, 8 Agustus 2019
32 WO136452 #2019080840000174 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2752388
Thursday, 8 Agustus 2019
32 WO135736 #2019080840000183 RE: [S3] [WO135736] [INTERNAL] [REDUCE BANWIDT
Thursday, 8 Agustus 2019
32 WO135730 #2019080840000192 RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-2752680
Thursday, 8 Agustus 2019
32 #2019080840000209 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-2752685
Thursday, 8 Agustus 2019
32 WO135749 #2019080840000218 RE: [S3] [WO135749] [INTERNAL] [FLAPPING] SR# 2-
Thursday, 8 Agustus 2019
32 WO136451 #2019080840000227 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-27526903
Thursday, 8 Agustus 2019
32 WO136455 #2019080840000236 RE: [ES] [INTERNAL] [INTERMITTENT] [SR#2-275136
Thursday, 8 Agustus 2019
32 WO135722 #2019080840000245 RE: [S1] [INTERNAL] [DOWN] SR#2-275267082889 2
Thursday, 8 Agustus 2019
32 WO135738 #2019080840000254 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-275270399
Thursday, 8 Agustus 2019
32 #2019080940000011 Leaking ip 10.18.155.166
Thursday, 8 Agustus 2019
32 #2019080940000029 RE: Pengecekan Problem U900 Under DaanMogot Sat
Thursday, 8 Agustus 2019
32 WO135738 #2019080940000038 RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-275270399
Thursday, 8 Agustus 2019
32 TT28410761 #2019080940000047 [Eskalasi Alarm] JKT-PGD-CN2-SR12 SpokeSdpBindi
Thursday, 8 Agustus 2019
32 WO135769 #2019080940000056 Reset SDP KBS-CN1
Friday, 9 Agustus 201932 #2019080940000065 Problem Congest ME Cibuaya & Batujaya
Friday, 9 Agustus 201932 TT28418451 #2019080940000083 [Eskalasi Alarm] High Utilization LPG-BJY-AN1-M16/G
Friday, 9 Agustus 201932 TT28417243 #2019080940000074 ESCALATE TT28417243 IMPACT: Looping ## SpokeSd
Friday, 9 Agustus 201932 WO136485 #2019080940000092 [S2] [INTERNAL] [DOWN] SR#2-275294506632, SR#
Friday, 9 Agustus 201932 WO135783 #2019080940000109 [EP][INTERNAL][INTERMITEN][SR#2-275295328908 P
Friday, 9 Agustus 201932 WO136499 #2019080940000118 [S1] [INTERNAL] [DOWN] SR#2-275295920532 UNIVER
Friday, 9 Agustus 201932 WO136486 #2019080940000127 [PR1] [BBIP] [WO136486] [RFO] SR# 2-275289073649
Friday, 9 Agustus 201932 WO136489 #2019080940000136 [ES] [INTERNAL] Cek routingan radio toko HUB R177
Friday, 9 Agustus 201932 WO135795 #2019080940000145 [ES][INTERNAL][DOWN][SR#2-275296135938][PT BA
Friday, 9 Agustus 201932 WO136508 #2019080940000154 [EP] [INTERNAL] [INTERMITTENT] [SR#2-27529908580
Friday, 9 Agustus 201932 TT28432056 #2019080940000181 [Eskalasi Alarm] IP ACCESS ME_BACKHAUL MKS-SGM-AN2
Friday, 9 Agustus 201932 WO135810 #2019080940000163 [EP] [WO135810] [INTERNAL] [INTERMITTEN] [SR#2-2
Friday, 9 Agustus 201932 WO136534 #2019080940000172 [PL1] [INTERNAL] [DOWN] SR#2-275308206063 || HUT
Friday, 9 Agustus 201932 WO136521 #2019080940000191 RE: [S2] [INTERNAL] [DOWN] SR#2-275305789731 S
Friday, 9 Agustus 201932 TT28440236 #2019080940000207 ESCALATE TT28440236 IMPACT: Looping ## SpokeSd
Friday, 9 Agustus 201932 TT28440240 #2019080940000216 ESCALATE TT28440240 IMPACT: Looping ## SpokeSd
Friday, 9 Agustus 201932 TT28440069 #2019080940000225 ESCALATE TT28440069 IMPACT: High Utilization ## Th
Friday, 9 Agustus 201932 WO136538 #2019080940000234 RE: WO136538 ( JKT-SCT-EN1-SAR8 )
Saturday, 10 Agustus 2019
32 TT28445846 #2019081040000017 RE: ESCALATE TT28445846 IMPACT: Looping ## Spok
Saturday, 10 Agustus 2019
32 TT28445716 #2019081040000026 ESCALATE TT28445716 IMPACT: Looping ## [ QDETH F
Saturday, 10 Agustus 2019
32 WO136541 #2019081040000035 RE: [S3] [INTERNAL] [HIGH LATENCY] SR# 2-
275287944036 DEUTSCHE BANK
Saturday, 10 Agustus 2019
32 WO135820 #2019081040000044 [S3] [INTERNAL] [INTERMITTEN] SR#
DETH_MTX00514615_BKS_5956 RE:2-275276865157
Saturday, 10 Agustus 2019
32 WO135822 #2019081040000053 INC0013162588 | APAC - ID | Primary
[S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] link between
SR#
Jakarta DB building and Jakarta DCI unstable via
Saturday, 10 Agustus 2019
32 WO135823 #2019081040000062 [S3] [INTERNAL]
IndoSat [REQUEST] SR#2-275305539798 M
[WO136541]
Saturday, 10 Agustus 2019
32 #2019081040000071 Case 2G CSSR CS MC-MATARAM
Saturday, 10 Agustus 2019
32 TT28455239 #2019081040000081 [Eskalasi Alarm] High Utilization PTK-AYN-AN1-ESS7
Saturday, 10 Agustus 2019
32 TT28456394 #2019081040000099 [Eskalasi Alarm] High Utilization MKS-KIM-CN2-X8/Gi
Saturday, 10 Agustus 2019
32 #2019081040000106 [Eskalasi Alarm] High Utilization JKT-DMC-AN2-ESS7
Saturday, 10 Agustus 2019
32 TT28461106 #2019081040000115 ESCALATE TT28461106 IMPACT: Looping ## AccessInt
Saturday, 10 Agustus 2019
32 #2019081040000124 LSP SDP
Saturday, 10 Agustus 2019
32 #2019081040000133 Reset SDP ME ANC-CN
Saturday, 10 Agustus 2019
32 WO136635 #2019081040000142 [PL1] [INTERNAL] [DOWN] SR# 2-275330190331 IN
Saturday, 10 Agustus 2019
32 WO136638 #2019081140000024 RE: [WO136638] [S3] [INTERNAL] [INTERMITTEN] SR
Saturday, 10 Agustus 2019
32 WO136640 #2019081140000015 RE: [ES][INTERNAL][INTERMITTEN][SR#2-2753320254
Saturday, 10 Agustus 2019
32 WO136633 #2019081140000033 RE: [WO136633] [PL2] [INTERNAL] [INTERMITTEN] SR
Re-Engeenering PWT-BTR-PE2-SR
Sunday, 11 Agustus 2019
32 #2019081140000042
Mohon bantuan untuk cek myretail.indosatooredoo.com
Sunday, 11 Agustus 2019
32 #2019081140000051
Sunday, 11 Agustus 2019
32 #2019081140000061 Reset Looping
Request: reroute lsp transit madura.
Sunday, 11 Agustus 2019
32 #2019081140000079
Sunday, 11 Agustus 2019
32 WO136651 #2019081240000013 PL2] [INTERNAL] [INTERMITTEN] SR#2-275353502478
Monday, 12 agus 32 WO136653 #2019081240000022 [S2] [WO136653] [INTERNAL] [DOWN] SR#2-2753609
Monday, 12 agus 32 TT28504360 #2019081240000031 [Eskalasi Alarm] High UTilization PLK-SPT-EN1-M8 t
Monday, 12 agus 32 #2019081240000041 Pengecekan VLAN service 3134+3234 under ME : BLI
Request Type Request Category Request NoteService TypeSpecific Service
Received ViaRequestor KB Segmentation
Problem HandlingService Problem Intermittent VPN Service L3 VPN I-NOC HPSMFH Backoffice IP/MPLS400019 Proper
Problem HandlingService Problem IP access pr VPN Service L3 VPN I-NOC HPSMFH Backoffice IP/MPLS40008 Proper
Problem HandlingService Problem SDP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper
Problem HandlingService Problem SAP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem BGP down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS40001 Proper
Problem HandlingService Problem BGP ipv6 do NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS400010 Proper
Problem HandlingService Problem Intermittent NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS40004 Proper
Problem HandlingService Problem Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS400070 Proper
Problem HandlingService Problem Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS400072 Proper
Problem HandlingService Problem SDP Down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper
Problem HandlingService Problem IP access pr VPN Service L3 VPN HPSM Access Back Oficce 40008 Proper
Problem HandlingService Problem Link Down VPN Service L2 Point to PointHPSM
Access Back Oficce 4000172 Proper
Problem HandlingService Problem Web access NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS400070 Proper
Problem HandlingService Problem Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS400019 Proper
Non Problem Handling
PTR Record Registration
Blacklist IP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000134 Proper
Problem HandlingService Problem reject prefix NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS400069 Proper
Problem HandlingService Problem SDP down VPN Service L3 VPN I-NOC HPSMFH Backoffice IP/MPLS400015 Proper
Non Problem Handling
Service Migration Reset mc lagVPN Service L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem High latencyVPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper
Problem HandlingService Problem IP access pr VPN Service L3 VPN EmailAccess Back Oficce 40008 Proper
Non Problem Handling
SDP Creation create SDP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem SDP Down NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM fice IP/MPLS 40007 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM fice IP/MPLS 400039 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 Point to Point
HPSM fice IP/MPLS 400019 Proper
Non Problem Handling
Service Migration migrasi serviVPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400073 Proper
Problem HandlingService Problem DNS proble NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400091 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper
Problem HandlingService Problem ping packet NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem BGP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 400072 Proper
Problem HandlingService Problem Link Down VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
40008 Proper
Problem HandlingService Problem VSI Down NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint EmailAccess Back Oficce 400060 Proper
Problem HandlingService Problem VRRP State VPN Service L3 VPN EmailAccess Back Oficce 400027 Proper
Problem Han Service Problem Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem LSP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper
Non Problem Handling
Service Migration migrasi serviVPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper
Problem HandlingService Problem Web access NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem BGP down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem QOS VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000171 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 Multipoint Email
TO East Java & Bali Nusra400019 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000172 Proper
Non Problem Handling
Traffic Load Share Balancing Non ServiceNon Service Email TO Kalisumapa 4000152 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper
Problem HandlingService Problem Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper
Problem HandlingService Problem Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper
Problem HandlingService Problem Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
4000152 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper
Problem HandlingService Problem SDP Down NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem IP access pr VPN Service L3 VPN I-NOCEmail FH Backoffice IP/MPLS
400080 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
400028 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
HPSMFH Backoffice IP/MPLS
400020 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem BGP Inix da NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem BGP IPV6 D NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper
Non Problem Handling
NIW Activity Monitoring
link flapping VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper
Problem HandlingService Problem link down VPN Service L3 VPN I-NOCHPSMFH Backoffice IP/MPLS
400013 Proper
Problem HandlingService Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper
Non Problem Handling Others CRC error Non ServiceNon Service I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
40007 Proper
Problem HandlingService Problem LSP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem LSP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem Looping VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400016 Proper
Problem HandlingService Problem Looping VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400016 Proper
Problem HandlingService Problem High util VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper
Problem HandlingService Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem Looping VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400016 Proper
Problem HandlingService Problem SAP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400016 Proper
Problem HandlingService Problem High latencyVPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem block semuaNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000177 Proper
Non Problem Handling Others mengganti I NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper
Problem HandlingService Problem degradasi K VPN Service L3 VPN EmailTO East Java & Bali Nusra
4000114 Proper
Problem
Backbone
Handling
Congestion (Domestic Link)
High util Non Service
Non Service I-NOC
HPSM FH Backoffice IP/MPLS
4000155 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
400020 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
400020 Proper
Problem HandlingService Problem SAP Down VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Non Problem Handling
SDP Creation create LSP Non ServiceNon Service Email TO Sumatera 400028 Proper
Problem HandlingService Problem SAP Down VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Problem HandlingService Problem VSI Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400062 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem High latencyVPN ServiceL2 MultipointHPSM I-NOC FH Bac 400020 Proper
Problem HandlingService Problem High util VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
Utiliz Non ServiceNon Service Email
TO West & Central Java400020 Proper
Problem HandlingService Problem website myreNAP Service Others Email TO Kalisumapa 400064 Proper
Problem HandlingService Problem SDP Down VPN Service L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service Email
TO East Java & Bali 400019
Nusra 4000155 Proper
Problem HandlingService Problem Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem HandlingService Problem semua path VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper
Problem
Backbone
Handling
Congestion (Domestic
HighLink)
util Non ServiceNon Service I-NOC
HPSMFH Backoffice IP/MPLS
400019 4000155 Proper
Problem HandlingService Problem SDP Down VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper
Escalation Received Date Response Time Resolution
Escalate
(Menit)
Start to
End
Escalation
L2Escalation
Escalate
SGP L2 SGPtoL2L2SGP
PIC
Indosat
L1 Status Note
Proper 8/5/2019 9:59 8/5/2019 10:52 0:53 53 No No DahliaClosed
create LSP dan sdp baru disisi PSR-CN1
Proper 8/5/2019 10:13 8/5/2019 10:40 0:27 27 No diminta holdNo olehRiyaBBIPClosed
karena dari Tim EOS sudah menamba
Proper 8/5/2019 11:06 8/5/2019 12:18 1:12 72 optimasi
No jalur LSP diNo sisi DahliaClosed
SBY-KYN dengan membuatkan path baru , s
Proper 8/5/2019 10:40 8/5/2019 11:11 0:31 31 No No Riya Closed reset sap
Proper 8/5/2019 11:38 8/5/2019 12:09 0:31 31 No
reset bgp namun NomasihDahliaClosed
no improve, mohon dilakukan pengecek
Proper 8/5/2019 14:07 8/5/2019 14:25 0:18 18 SaatNo ini bgp sudah established
No Riya Closed setelah dilakukan lepas pasang mac fi
Proper 8/5/2019 14:42 8/5/2019 15:32 0:50 50 No No DahliaClosedreroute via singtel.
Proper 8/5/2019 14:46 8/5/2019 16:20 1:34 94 Hasil pengecekan
No Norouting
Riya ke arah IP 118.98.233.141 sudah best
Closed
- Berdasarkan Namun kami tidak dapat melakukan ping baik]dari
dan dari jaringan indosa
Proper 8/5/2019 15:19 8/5/2019 16:11 0:52 pengecekan
52 No kami ip detik.com [103.49.221.211
Yes DahliaClosed garena.co.id [202.7
6 agustus 2019 :
Proper 8/5/2019 16:57 8/5/2019 17:57 1:00 60
SudahNo kami optimasi
Hasil sdp
No diRiya
ping untuk IPsisi
ptpSBY-KYN
Closed dengan membuat
under interface jalur path
MDS:10/2/1:100 b
terp
Proper 8/5/2019 17:26 8/5/2019 17:35 0:09 9 No
IP tersebut sudah Nodi Riya
leak dari
Closed
VPRN 652013 (scp-in) ke VPRN 652
Proper 8/5/2019 16:56 8/5/2019 17:43 0:47 Mohon pengecekan
47 optimasi
No disisi
dengan DMC-MDS1-7609,
membuat
No DahliaClosed
Hasil
karena
jalur lsp baru
pengecekan
IPBPP-BRI-EN1
disisi
sudah best
10.200.10.32 adain
saat
route via Biznet.
Proper 8/5/2019 17:41 8/5/2019 18:29 0:48 48 No Setelah dilakukan
No Riya traceroute
Closed dari KPI-CN3 hanya sampai d
Proper 8/5/2019 18:36 8/5/2019 18:42 0:06 6 No pindahTraceroute
No
pathRiya di Lg Biznet juga tidak
lsp diClosed
JKT-KPI-CN4-SR12 sampai ip tujua
ke To_JKT_DCI_AN
Improper 8/5/2019 19:28 8/5/2019 19:55 0:27 27 No Yes Fajri - Closed
eskalasi ke Pak Alac dan Bu Tities
6 agustus 2019 :
Proper 8/5/2019 23:35 8/6/2019 0:00 0:25 25 No No Dhio Closed reject prefix to c
Proper 8/6/2019 6:26 8/6/2019 6:30 0:04 4 No No Dhio Closed reset SDP
Proper 8/6/2019 8:39 8/6/2019 9:43 1:04 64 No No Galih Closed Reset mc lag-13 at PGD-CN2 u
Kami juga terkendala user taca
Proper 8/6/2019 9:04 8/6/2019 10:30 1:26 86 No No DahliaClosed
Proper 8/6/2019 10:04 8/6/2019 11:02 0:58 58 No No Galih Closed optimasi menghind
Proper 8/6/2019 10:06 8/6/2019 10:50 0:44 44 No No Galih Closed menaikkan cost disisi MKS-KIM
Proper 8/6/2019 12:55 8/6/2019 13:24 0:29 29 No No Galih Closed Kami cek ip dengan segmen ya
Proper 8/6/2019 16:18 8/6/2019 17:15 0:57 57 No No DahliaClosed Create sdp dan L
Proper 8/6/2019 16:34 8/6/2019 16:49 0:15 15 No No DahliaClosed optimasi dengan m
Proper 8/6/2019 17:11 8/6/2019 18:33 1:22 82 No No DahliaClosed optimasi
Ganti SDPvia KPI-CN3
dari LS <> CKU-E
Sehingga saat ini KBS-AN1<>N
Proper 8/6/2019 17:12 8/6/2019 18:31 1:19 79 No No Galih Closed
Proper 8/6/2019 17:52 8/6/2019 18:57 1:05 65 No No Galih Closed optimasi via Link
Proper 8/6/2019 19:19 8/6/2019 19:35 0:16 16 No No Fajri Closed Sudah kami pindahkan config s
Proper 8/6/2019 20:06 8/6/2019 20:10 0:04 4 No Yes Fajri Closed alamat DNS yang d
Proper 8/6/2019 20:33 8/6/2019 20:49 0:16 16 No No Riya Closed sap port di sisi r
Proper 8/6/2019 20:54 8/6/2019 21:15 0:21 21 No No Fajri Closed create new path
Proper 8/7/2019 0:42 8/7/2019 1:00 0:18 18 No No Riya Closed reset SDP shut / no-shut
Proper 8/7/2019 0:51 8/7/2019 1:19 0:28 28 No No Riya Closed Sudah
create kami coba reset masih n
new path
Untuk pengecekkan vpls terpa
Proper 8/7/2019 3:59 8/7/2019 4:28 0:29 29 No No Fajri Closed Menyaranka agar di lakukan p
Proper 8/7/2019 9:12 8/7/2019 11:27 2:15 135 No No Jauha Closed Terkendala akses
Proper 8/7/2019 9:21 8/7/2019 10:06 0:45 45 No No Jauha Closed Kami ping ke arah peer RTO
Proper 8/7/2019 9:59 8/7/2019 10:24 0:25 25 No No RuwanClosed reset SDP shut / no-shut
Proper 8/7/2019 10:08 8/7/2019 10:57 0:49 49 No No Jauha Closed Sap Loop di CN1 down, action
Proper 8/7/2019 14:22 8/7/2019 15:07 0:45 45 No No RuwanClosed Interface yang men
Proper 8/7/2019 15:21 8/7/2019 15:42 0:21 21 No No RuwanClosed Create LSP disisi
Proper 8/7/2019 17:15 8/7/2019 18:05 0:50 50 No No JauharClosed Tidak dapat di opt
Proper 8/7/2019 17:11 8/7/2019 19:14 2:03 123 No No DahliaClosed Create LSP disisi
Proper 8/7/2019 20:06 8/7/2019 21:57 1:51 111 No No Riya Closed Sudah kami pindah
Proper 8/7/2019 20:34 8/7/2019 22:37 2:03 123 No No DahliaClosed pelanggan belum me
INIX
[1] Kami cek di KPI-CN4 dapat
[2] Cek dari SBY-GRO aman
[3]Kami coba reset bgp masih
INP
Proper 8/7/2019 21:24 8/7/2019 21:29 0:05 5 No No DahliaClosed [4]pengecekan
change path lsplayer
t dua di sis
Mohon pengecekan disisi pela
Proper 8/7/2019 19:25 8/7/2019 21:02 1:36 96 No No DahliaClosed
Proper 8/7/2019 21:04 8/7/2019 21:09 0:05 5 No No Riya Closed reset SDP 2023:285014032 at
Proper 8/7/2019 22:36 8/7/2019 22:44 0:08 8 No No DahliaClosed change path lsp
Proper 8/8/2019 8:05 8/8/2019 8:07 0:02 2 No No Jauha Closed Reset telah dilakukan oleh ti
Proper 8/8/2019 7:15 8/8/2019 8:08 0:53 53 No No Jauha Closed Change lsp ke LDP
Proper 8/8/2019 10:42 8/8/2019 10:49 0:07 7 No No JauharClosed optimasi untuk S
Proper 8/8/2019 10:36 8/8/2019 10:51 0:15 15 No No Jauha Closed optimasi untuk S
Proper 8/8/2019 10:33 8/8/2019 10:55 0:22 22 No No RuwanClosed optimasi dengan m
Proper 8/3/2019 8:58 8/3/2019 9:41 0:43 43 No No Jauha Closed buatkan LSP PP n
Proper 8/8/2019 11:14 8/8/2019 11:56 0:42 42 No No RuwanClosed optimasi sesuai r
Proper 8/8/2019 11:33 8/8/2019 11:57 0:24 24 No No RuwanClosed set QOS level 5 se
Proper 8/8/2019 12:34 8/8/2019 12:51 0:17 17 No No Jauha Closed dicek sudah normal kembali
Proper 8/8/2019 10:48 8/8/2019 12:37 1:49 109 No No Jauha Closed create service V
Proper 8/8/2019 13:29 8/8/2019 14:11 0:42 42 No No RuwanClosed Set metric SMD-BKR-EN2-SAR8
Proper 8/8/2019 13:46 8/8/2019 14:22 0:36 36 No No RuwanClosed coba optimasi, na
Proper 8/8/2019 13:24 8/8/2019 14:42 1:18 78 No No RuwanClosed coba optimasi yan
Proper 8/8/2019 12:00 8/8/2019 12:34 0:34 34 No No Jauha Closed cek saat ini inter
Improper 8/8/2019 15:05 8/8/2019 16:04 0:59 59 No No Jauha Closed optimasi create pat
Proper 8/8/2019 14:27 8/8/2019 16:06 1:39 99 No No Jauha Closed tunning metric dar
Proper 8/8/2019 11:55 8/8/2019 13:59 2:04 124 No No RuwanClosed saat ini sudah kam
Proper 8/8/2019 13:58 8/8/2019 16:54 2:56 176 No No RuwanClosed optimasi via JDU
Proper 8/8/2019 10:42 8/8/2019 10:49 0:07 7 No No Jauha Closed Kami
optimasi
analisa,
untukada
S beberapa ke
Proper 8/8/2019 19:47 8/8/2019 20:04 0:17 17 No No DahliaClosed Ubah path sesuai
[1] Jika sebelum tanggal 1 agu
Proper 8/8/2019 20:57 8/8/2019 21:14 0:17 17 No No Galih Closed leaking
A:JKT-TPS-CN1-ESS7# show
untuk ip 10.18.155.166
Last State Change : 07/29/201
Proper 8/8/2019 21:33 8/8/2019 21:43 0:10 10 No No Galih Closed reset sdp 5199:212363607
Last Cleared at J
Time : 12/05/201
Proper 8/8/2019 19:47 8/8/2019 20:04 0:17 17 No No DahliaClosed memindahkan path
[2] Kami coba cek kemungkina
Proper 8/8/2019 23:44 8/8/2019 23:48 0:04 4 No No Galih Closed reset sdp:5742:285014032 at
Proper 8/8/2019 23:51 8/8/2019 23:59 0:08 8 No No DahliaClosed [3] Kami
reset coba dengan set metr
sdp:5484:285014038 at
Proper 8/9/2019 0:40 8/9/2019 2:00 1:20 80 No No Galih Closed
Proper 8/9/2019 5:40 8/9/2019 6:31 0:51 51 No No Galih Closed set metric at LPG-BJY-AN1-M1
Proper 8/9/2019 4:17 8/9/2019 4:32 0:15 15 No No Galih Closed reset sdp
Proper 8/9/2019 10:08 8/9/2019 10:52 0:44 44 No No dhio Closed pengecekan antar
Proper 8/9/2019 10:37 8/9/2019 11:40 1:03 63 No No dhio Closed ping antar metro
Proper 8/9/2019 11:12 8/9/2019 11:39 0:27 27 No No arifin Closed delete create mac
Proper 8/9/2019 13:33 8/9/2019 14:25 0:52 52 No No arifin Closed pengecekan antar
Proper 8/9/2019 13:28 8/9/2019 14:56 1:28 88 No No dhio Closed memindahkan stat
Proper 8/9/2019 14:12 8/9/2019 15:23 1:11 71 No No arifin Closed semua path down, o
Proper 8/9/2019 14:48 8/9/2019 16:06 1:18 78 No No arifin Closed create LSP pulang
Proper 8/9/2019 16:02 8/9/2019 16:12 0:10 10 No No dhio Closed propose pengecekan physical
Proper 8/9/2019 14:48 8/9/2019 16:06 1:18 78 No No arifin Closed change LSP to LDP
Proper 8/9/2019 18:56 8/9/2019 19:03 0:06 6 No No dhio Closed change LSP to LDP
Proper 8/9/2019 17:59 8/9/2019 20:02 2:03 123 No No Jauha Closed Change LSP path & create new
Proper 8/9/2019 20:32 8/9/2019 21:09 0:37 37 No No RuwanClosed Delete Mac-Move disisi PGD-C
Proper 8/9/2019 20:32 8/9/2019 21:09 0:37 37 No No RuwanClosed Delete Mac-Move disisi PGD-C
Proper 8/9/2019 20:35 8/9/2019 21:12 0:37 37 No No RuwanClosed Hapus metric di interface G0/7
Proper 8/9/2019 21:04 8/9/2019 21:24 0:20 20 No No Jauha Closed Reset SDP
Proper 8/10/2019 1:02 8/10/2019 1:10 0:08 8 No No RuwanClosed Delete Mac-Move disisi KPI-CN
Proper 8/10/2019 1:02 8/10/2019 1:57 0:55 55 No No Jauha Closed Reset SDP & SAP di sisi KBS-AN
Proper 8/10/2019 3:57 8/10/2019 4:27 0:30 30 No No Jauha Closed Create Path Strict
Proper 8/10/2019 9:03 8/10/2019 9:22 0:19 19 No No rangg Closed reroute via SIO-
Proper 8/10/2019 9:06 8/10/2019 9:48 0:42 42 No No dhio Closed hanya allow IP goo
Proper 8/10/2019 9:27 8/10/2019 9:50 0:22 22 No No rangg Closed IP 114.4.211.240
Proper 8/10/2019 9:23 8/10/2019 10:24 1:01 61 No No dhio Closed pengecekan sample IP tidak da
Proper 8/10/2019 9:44 8/10/2019 10:53 1:09 69 No No rangg Closed reroute beberapa LSP transit a
Proper 8/10/2019 10:53 8/10/2019 11:45 0:52 52 No No dhio Closed tunning metric disisi Eth-Trunk
Improper 8/10/2019 11:53 8/10/2019 13:52 1:59 119 No No dhio Closed tuning metric disisi KDT-AN1-
Proper 8/10/2019 13:07 8/10/2019 13:10 0:03 3 No No rangg Closed reset
Proper 8/10/2019 15:40 8/10/2019 16:00 0:20 20 No No rangg Closed create SDP dengan far end 114
Proper 8/10/2019 16:32 8/10/2019 16:38 0:06 6 No No rangg Closed reset
Proper 8/10/2019 18:35 8/10/2019 19:42 1:07 67 No No rangg Closed modify path
Proper 8/10/2019 21:46 8/10/2019 22:46 1:00 60 No No Jauha Closed merubah isi path ls
Proper 8/10/2019 21:55 8/10/2019 22:18 0:23 23 No No RuwanClosed menambahkan dyna
Proper 8/10/2019 23:16 8/10/2019 23:26 0:10 10 No No Jauha Closed Menambahkan path
Proper 8/11/2019 9:00 8/11/2019 9:25 0:25 25 No No Fajri Closed Set metric 15 pada sisi BDG-BB
Proper 8/11/2019 13:16 8/11/2019 13:42 0:26 26 No No Dhio Closed reroute ip source indihome via
Proper 8/11/2019 15:33 8/11/2019 15:39 0:06 6 No No Fajri Closed reset SDP shut / no-shut
Proper 8/11/2019 15:38 8/11/2019 15:48 0:10 10 No No Dhio Closed reroute lsp transit
Proper 8/11/2019 20:41 8/11/2019 21:15 0:34 34 No No rangg Closed merupakan jalur t
Proper 8/12/2019 4:46 8/12/2019 4:52 0:06 6 No No rangg Closed change LSP to LDP
Proper 8/12/2019 6:06 8/12/2019 6:34 0:28 28 No No arifin Closed reroute lsp transit dan set full
Proper 8/12/2019 6:46 8/12/2019 6:51 0:05 5 No No rangg Closed reset
External Customer
Special Note
MIDI RENGAS DENGKLOK
BANK NEGARA INDONESIA
LIF INVESTAMA TEKNOLOGI INDONESIA
ANDIRA INFOMEDIA
UNIVERSITAS ISLAM INDONESIA
PRIME LINK COMMUNICATION
DINAS PENDIDIKAN DAERAH
MEDIA AKSES GLOBAL INDO
LIF
aceINVESTAMA TEKNOLOGI
MDS:10/2/1:100 INDONESIA
terpantau normal.[2]
2013 (scp-in) ke VPRN 652011 (alcatel-oss). [3]
rena IP 10.200.10.32 ada belakang perangkat tersebut.
PT. COMTELINDO
END RUTIN POLITEKNIK NEG MALANG
PT. ALIANSI TEKNOLOGI
asi kePT.
ipspm
JAYAtanpa
KARTHA
bbip,
SOLUSINDO
sudah diarahkan ke bbip namun tetap eskalasi ke ipspm
MITRA TELEMEDIA MANUNGGAL
t mc lag-13 at PGD-CN2 untuk memindahkan service ke JTS-AN1.
INDOSAT MEGA MEDIA
BTPN KK Kotamubago
aikkan cost disisi MKS-KIM-CN2-X8 ,sebelumnya cost 45 saat ini 50.
cek ip dengan segmen yang sama dapat diping, dan untuk config di sisi indosat juga sudah sesuai. Mohon dilakukan pengecekan disisi akses.
PETRO ANDALAN NUSANTARA
DWI TUNGGAL PUTRA
PARAGON TECHNOLOGY AND INNOVATION
Bank Mandiri Labuan
REACH NETWORK SERVICES INDONESIA
h kami pindahkan config sesuai request.
PT BANK DANAMON INDONESIA
McKinsey & Company Singapore Pte Ltd
PT. MEDIA ANTAR NUSA
SDP shut / no-shut
h kami coba reset masihNETINDO
JETCOMS no improve.
k pengecekkan vpls terpantau normal.
yaranka agar di lakukan pengecekkan disisi local link dan config disisi pelanggan.
BANK RAKYAT INDONESIA TBK.PT
ping ke arah peer RTO
SDP shut / no-shut
Loop di CN1 down, action merubah ke RVPLS
MINISO
DERMAGA PERKASAPRATAMA, PT
PT NTT INDONESIA
PT KONVERTA MITRA ABADI
RATNA SERUNI
INTER MEDIALINK SOLUSI
INDOSAT MEGA MEDIA
PT MITRA LINTAS MULTIMEDIA
SDP 2023:285014032 at JKT-PGD-CN1-SR12
MEDIA TELEVISI INDONESIA
t telah dilakukan oleh ti Kendala user
APLIKANUSA LINTASARTA
HUMAS PROVINSI KEPRI
Indosat BCA KCP Sampit
PT. DES TEKNOLOGI INFORMASI
GIGA PATRA MULTIMEDIA
PT. MULTIPERSADA GATRAMEGAH
iNDIKA ENERGY TBK.
k sudah normal kembali dibantu pengecekan jalur service under Metro E SAmudra Bech dan Asep Land untuk kedepannya apabila Metro Cihaur down
SAT Koneksi Toko W289
metric SMD-BKR-EN2-SAR8 65000 to 60000
PT. SURYA Sudah tidak congest namun intermitten
ENERGI SENGKANG
IRTUE DRAGON NICKEL INDUSTRY
INDOSAT MIOCH ekslalasi ke BBIP
ALIANSI TEKNOLOGI INDONESIA
HUTCHISON 3 INDONESIA
PT. SUMBER ALFARIA TRIJAYA
analisa, ada HUMAS
beberapa
PROVINSI
kemungkinan.
KEPRI
BANK BTPN
ka sebelum tanggal 1 agustus traffic ke arah TPS-CN1 melewati link 10G, kemungkinan traffic tersebut melewati segmen TPS-CN1 <> KPI-AN1, dan kami
A:JKT-TPS-CN1-ESS7# show ke
ng untuk ip 10.18.155.166 port
LAN5/1/1 | match
IT (VPRN Last
652013) -> to KPI-AN1
State Change : 07/29/2019 13:26:09 Hold time down : 0 seconds
sdp 5199:212363607
Cleared at JKT-ANC-CN1-SR12
Time : 12/05/2018 12:02:17 DDMdan sdp:4499:212363607
Events : Enabled at JKT-ANC-CN2-SR12.
BANK BTPN
ami coba cek kemungkinan ada nya LSP transit, namun setelah kami cek saat ini tidak ada LSP transit active yang melalui segmen PSR-AN1 <> CBY-EN1
sdp:5742:285014032 at JKT-PGD-CN2-SR12
ami coba dengan set metric
sdp:5484:285014038 65000 disisi PSR-AN1 agar hanya traffic LSP saja yang lewat, namun no improve dan traffic tetap mengalir melalui segmen P
at JKT-KBS-CN1-SR12
metric at LPG-BJY-AN1-M16, 110 before nya, After nya 1000
MITRA LINTAS MULTIMEDIA
PT ASTRA INTERNATIONAL
UNIVERSITAS ISLAM INDONESIA
REACH NETWORK SERVICES INDONESIA
alfamart
PT BANK HSBC INDONESIA
PT. BANK CENTRAL ASIA
ose pengecekan physical
BANK BTPN
HUTCHISON 3 INDONESIA
ge LSP path & create new path
te Mac-Move disisi PGD-CN2
te Mac-Move disisi PGD-CN2
us metric di interface G0/7/1, before 65500, after no metric
te Mac-Move disisi KPI-CN1
t SDP & SAP di sisi KBS-AN1
DEUTSCHE BANK
PT. SWADAYA SAPTA PUTRA
RUNDING PUTRA PERSADA
MAPFRE ABDA ASSISTANCE
ecekan sample IP tidak dapat ARP pada CN router
ute beberapa LSP transit at AYN-CN1 to sintang EN1 & EN2
ing metric disisi Eth-Trunk1 4000 & 4001 before 10, after 500
ng metric disisi KDT-AN1-BBIP tidakmengirimkan TT
te SDP dengan far end 114.0.24.93 di router MDN-BCP-CN1 & CN2
INDOSAT MEGA MEDIA
DUAK SATU DUA TIGA DIFD DUAST
PT. MIDI UTAMA INDONESIA
PT Media Sarana Data (GMEDIA)
metric 15 pada sisi BDG-BBT2-P-NCS5K, namun no improve, hanya memindahkan congest kearah cirebon-pe1. Metric dikembalikan ke semula (default 1
ute ip source indihome via telin-7713 at kpi-dist12
SDP shut / no-shut
ute lsp transit
HUTCHISON 3 INDONESIA
PT MORA TELEMATIKA INDONESIA
ute lsp transit dan set full metrik no improve
ecekan disisi akses.
apabila Metro Cihaur down bisa lewat jalur lainya (via Cisolok/Cimaja)
PS-CN1 <> KPI-AN1, dan kami menemukan ada perubahan pada segmen tersebut.
egmen PSR-AN1 <> CBY-EN1
ap mengalir melalui segmen PSR-AN1 <> CBY-EN1 padahal tidak ada LSP yang sedang active melalui segmen PSR-AN1 <> CBY-EN1
mbalikan ke semula (default 10)
Date Week WO /Ticket ID OTRS ID Subject Request Type
Monday, 29 Juli 201931 WO134238 #2019072940000029 RE: [P-ESCALATION][PL2][INTERNAL][INTProblem Handling
Monday, 29 Juli 201931 WO134245 #2019072940000038 RE: [S3] [internal] [IP ACCESSIndosat Co Problem Handling
Monday, 29 Juli 201931 WO134187 #2019072940000047 RE: [EP] [INTERNAL] [SVC REQUEST] [SR#2- Problem Handling
Monday, 29 Juli 201931 WO134191 #2019072940000056 RE: [S1] [INTERNAL] [DOWN] SR#2-2750Problem Handling
Monday, 29 Juli 201931 #2019072940000065 RE: [INFO ALARM - TT FT Core] - Many AlarProblem Handling
Monday, 29 Juli 201931 WO134194 #2019072940000074 RE: [PL2] [INTERNAL] [REQUEST] SR#2-2Problem Handling
Monday, 29 Juli 201931 #2019072940000083 Reset Looping Problem Handling
Monday, 29 Juli 201931 WO134213 #2019072940000092 RE: [IPH] [INTERNAL] [BAD VOICE QUALITY Problem Handling
Monday, 29 Juli 201931 #2019072940000109 mohon bantuan optimasi route via cdixProblem Handling
Monday, 29 Juli 201931 WO134289 #2019073040000017 [PL2] [WO134289] [INTERNAL] [INTERMITT Problem Handling
Monday, 29 Juli 201931 WO134292 #2019073040000026 Pengecekan VLAN 3346-3446 ME JKT-CRY Problem Handling
Monday, 29 Juli 201931 #2019073040000035 Penambahan interface ae1 kedalam lag Problem
di Handling
Monday, 29 Juli 201931 WO134293 #2019073040000044 [EP] [WO134293] [INTERNAL] [DOWN] [SR# Problem Handling
Monday, 29 Juli 201931 WO134295 #2019073040000053 [PL2] [INTERNAL] [INTERMITTEN] SR#2-2750 Problem Handling
Tuesday, 30 Juli 201931 WO134310 #2019073040000071 [S2] [OPEN] [DOWN] [SR#2-27502064600 Problem Handling
Tuesday, 30 Juli 201931 WO134431 #2019073040000081 RE: [S2] [INTERNAL] [DOWN] SR#2-27502 Problem Handling
Tuesday, 30 Juli 201931 WO134434 #2019073040000099 RE: [EP] [INTERNAL] [DOWN] [SR#2-27502 Problem Handling
Tuesday, 30 Juli 201931 WO134437 #2019073040000106 RE: [S-ESCALATION][S3][internal][REDU Non Problem Handling
Tuesday, 30 Juli 201931 WO134439 #2019073040000115 Non Problem Handling
RE: [ES] [INTERNAL] [SR#2-274599951278]
Tuesday, 30 Juli 201931 #2019073040000124 error admin save Problem Handling
Tuesday, 30 Juli 201931 WO134319 #2019073040000133 RE: [EP] [INTERNAL] [INTERMITTENT] [S Problem Handling
Tuesday, 30 Juli 201931 WO134327 #2019073040000142 RE: [WO134327] [PL2] [INTERNAL] [INTEProblem Handling
Tuesday, 30 Juli 201931 WO134463 #2019073040000151 Problem Handling
RE: [WO134463] [S3] [INTERNAL] [WEB ACCE
Tuesday, 30 Juli 201931 WO134459 #2019073040000161 RE: [S-ESCALATION][S3][internal][RED Problem Handling
Tuesday, 30 Juli 201931 #2019073040000179 create graph NIW 30-31 Juli 2019 Non Problem Handling
Tuesday, 30 Juli 201931 WO134457 #2019073040000188 Problem Handling
RE: [WO134457] [S3] [INTERNAL] [INTERMI
Tuesday, 30 Juli 201931 WO134474 #2019073040000197 Problem Handling
RE: [ES] [INTERNAL] [INTERMITTENT] [SR#
Tuesday, 30 Juli 201931 #2019073040000204 Reset SDP Problem Handling
Tuesday, 30 Juli 201931 #2019073140000015 RE: NE EID under APO Unmanaged Problem Handling
Tuesday, 30 Juli 201931 WO134367 #2019073140000024 Problem Handling
RE: [WO134367] [S3] [INTERNAL] [INTERM
Tuesday, 30 Juli 201931 #2019073140000033 cek VLAN 3149 dan 3249 ME HUAWEI BLI-Problem Handling
Tuesday, 30 Juli 201931 WO134375 #2019073140000042 RE: [S2] [INTERNAL] [DOWN] SR#2-2750Problem Handling
Wednesday, 31 Juli 2019
31 WO134496 #2019073140000051 RE: [PL1] [INTERNAL] [DOWN] SR# 2-275Problem Handling
Wednesday, 31 Juli 2019
31 WO134494 #2019073140000061 RE: [WO134494] [PL2] [INTERNAL] [INTERProblem Handling
Wednesday, 31 Juli 2019
31 #2019073140000079 Problem Handling
Reset SDP service ID 585123469 di KYN-CN
Wednesday, 31 Juli 2019
31 #2019073140000088 RE: Add Interface ke cacti Non Problem Handling
Wednesday, 31 Juli 2019
31 WO134501 #2019073140000097 Problem Handling
RE: [S3] [WO134501] [internal] [INTERMIT
Wednesday, 31 Juli 2019
31 WO134390 #2019073140000104 RE: [S3] [WO134390] [INTERNAL] [REDUProblem Handling
Wednesday, 31 Juli 2019
31 WO134511 #2019073140000113 Problem Handling
RE: [PL2] [WO134511] [INTERNAL] [INTER
Wednesday, 31 Juli 2019
31 WO134387 #2019073140000122 Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-
Wednesday, 31 Juli 2019
31 WO134519 #2019073140000131 RE: [S3] [INTERNAL] [INTERMITTEN] SR#Problem Handling
Wednesday, 31 Juli 2019
31 WO134393 #2019073140000141 RE: [S3] [WO134393] [INTERNAL] [INTE Problem Handling
Wednesday, 31 Juli 2019
31 #2019073140000159 RE: [Eskalasi Alarm] high utilisasi trafikNon Problem Handling
Wednesday, 31 Juli 2019
31 WO134512 #2019073140000168 RE: [S3] [INTERNAL] [ADVERTISE IP] SR#2Problem Handling
Wednesday, 31 Juli 2019
31 #2019073140000186 RE: Re-Engeneering PWT-BTR-PE2-SR7 Problem Handling
Wednesday, 31 Juli 2019
31 #2019073140000195 Problem Handling
RE: need cek VLAN SRAN cluster 22 under
Wednesday, 31 Juli 2019
31 WO134550 #2019073140000202 RE: [S1] [OPEN] [DOWN] [SR#2-27506307 Problem Handling
Wednesday, 31 Juli 2019
31 #2019073140000221 RE: [Eskalasi Alarm] high utilisasi trafik BProblem Handling
Wednesday, 31 Juli 2019
31 WO134626 #2019073140000239 RE: [S3] [INTERNAL] [INTERMITTEN] SR#Problem
2 Handling
Wednesday, 31 Juli 2019
31 WO134627 #2019073140000248 RE: [S3] [INTERNAL] [Intermitten] SR#2- Problem Handling
Wednesday, 31 Juli 2019
31 WO134424 #2019073140000257 E: [PL1] [INTERNAL] [DOWN] SR# 2-27506Problem Handling
Wednesday, 31 Juli 2019
31 #2019080140000016 vpls 5159029 not detect mac-address inProblem
C Handling
Wednesday, 31 Juli 2019
31 WO134524 #2019080140000025 RE: [EP] [INTERNAL] [HIGH ERROR] [SR# Problem Handling
Thursday, 1 Agustus 2019
31 WO134652 #2019080140000034 Problem Handling
RE: [S3] [INTERNAL] [LATENCY] SR# 2-275
Thursday, 1 Agustus 2019
31 WO134577 #2019080140000043 Problem Handling
RE: [PL1] [INTERNAL] [DOWN] SR# 2-2750
Thursday, 1 Agustus 2019
31 WO134656 #2019080140000052 Problem Handling
RE: [PL1] [WO134656] [INTERNAL] [DOWN]
Thursday, 1 Agustus 2019
31 WO134676 #2019080140000061 [S1] [OPEN] [DOWN] SR#2-275082513057 Problem Handling
Thursday, 1 Agustus 2019
31 TT28180940 #2019080140000071 [Eskalasi Alarm] High Utilization BLI-KLN-Problem Handling
Thursday, 1 Agustus 2019
31 WO134689 #2019080140000089 [EP] [INTERNAL] [INTERMITTEN] [SR#2-27 Problem Handling
Thursday, 1 Agustus 2019
31 WO134693 #2019080140000098 Non Problem Handling
[WO134693] [S3] [internal] [IP ACCESS]
Thursday, 1 Agustus 2019
31 WO134705 #2019080140000105 [S3] [internal] [BGP ERROR] SR# 2-2750 Problem Handling
Thursday, 1 Agustus 2019
31 TT28184968 # 2019080140000123 Problem Handling
[Eskalasi Alarm] High Utilization MDN-TBG
Thursday, 1 Agustus 2019
31 #2019080140000114 sulit akses permatavaluechain Problem Handling
Thursday, 1 Agustus 2019
31 WO134715 #2019080140000132 [S3] [WO134715] [internal] [IP ACCES PRProblem Handling
Thursday, 1 Agustus 2019
31 WO134726 #2019080140000141 [PR1] [CHRONIC] [DOWN] SR# 2-2750939 Problem Handling
Thursday, 1 Agustus 2019
31 WO134826 #2019080140000151 Non Problem Handling
RE: [S3] [INTERNAL] [ADVERTISE IP] SR#
Thursday, 1 Agustus 2019
31 TT28189599 #2019080140000169 RE: ESCALATE TT28189599 IMPACT: HighProblem
Uti Handling
Thursday, 1 Agustus 2019
31 TT28192278 #2019080240000014 ESCALATE TT28192278 IMPACT: LoopingProblem
# Handling
Thursday, 1 Agustus 2019
31 WO134738 #2019080240000023 RE: [S3] [internal] [INTERMITTEN] SR#2- Problem Handling
Friday, 2 Agustus 201931 #2019080240000032 update cacti link Aceh, after NIW… Non Problem Handling
Friday, 2 Agustus 201931 WO134741 #2019080240000041 [S3] [internal] [INTERMITTEN] SR# 2-2 Problem Handling
Friday, 2 Agustus 201931 WO134839 #2019080240000051 [S3] [INTERNAL] [BGP ERROR] SR# 2-27 Problem Handling
Friday, 2 Agustus 201931 WO134841 #2019080240000069 [S3] [INTERNAL] [INTERMITTEN] SR# 2-27 Problem Handling
Friday, 2 Agustus 201931 WO134840 #2019080240000078 [S3] [internal] [Intermittent] SR# 2-2 Problem Handling
Friday, 2 Agustus 201931 TT28204768 #2019080240000087 Problem Handling
ESCALATE TT28204768 IMPACT: High utiliza
Friday, 2 Agustus 201931 WO134750 #2019080240000096 Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR# 2-27
Friday, 2 Agustus 201931 #2019080240000103 error save at yog-ugm-en1-sasm Problem Handling
Friday, 2 Agustus 201931 WO134752 #2019080240000112 Problem Handling
[S3] [INTERNAL] [ERROR] SR# 2-27509510
Friday, 2 Agustus 201931 #2019080240000121 Service under ME SBY-KNG-AN1 Down Problem Handling
Friday, 2 Agustus 201931 #2019080240000131 Penambahan SDP CN1 & CN2 BCP Non Problem Handling
Friday, 2 Agustus 201931 WO134856 #2019080240000149 Problem Handling
[PL1] [INTERNAL] [DOWN] SR# 2-27511233
Friday, 2 Agustus 201931 WO134858 #2019080240000158 IDIA Berau Coal [WO134858] Non Problem Handling
Friday, 2 Agustus 201931 WO134766 #2019080240000167 [PL2] [INTERNAL] [ADVERTISE IP] SR# Non
2-2 Problem Handling
Friday, 2 Agustus 201931 WO134862 #2019080240000176 [S3] [INTERNAL] [INTERMITTEN] SR# 2- Problem Handling
Friday, 2 Agustus 201931 TT28210232 #2019080240000185 ESCALATE TT28210232 IMPACT: LoopingProblem
# Handling
Friday, 2 Agustus 201931 #2019080240000194 Non Problem Handling
shutdown int gi 1/0/3 me mks-sid-cn2-x3
Friday, 2 Agustus 201931 WO134788 #2019080340000012 Problem Handling
RE: [WO134788] [S3] [INTERNAL] [LATENCY
Friday, 2 Agustus 201931 #2019080340000021 Problem Handling
Request reconfig metric area Babat Tuban
Friday, 2 Agustus 201931 WO134785 #2019080340000031 RE: [ES][INTERNAL][INTERMITTEN][SR#2-2Problem Handling
Friday, 2 Agustus 201931 WO134767 #2019080340000049 Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#
Friday, 2 Agustus 201931 WO134797 #2019080340000058 RE: [S2] [INTERNAL] [DOWN] SR#2-27512Problem Handling
Friday, 2 Agustus 201931 #2019080340000067 Problem Handling
[Eskalasi] Link Medan P - Jakarta P dan Bu
Saturday, 3 Agustus 2019
31 #2019080340000076 Reset SDP ME JKT-ANC-CN1 Problem Handling
Saturday, 3 Agustus 2019
31 WO134893 #2019080340000085 [PL1] [INTERNAL] [DOWN] SR#2-2751267 Problem Handling
Request Reset sdp KBS-CN2
Saturday, 3 Agustus 2019
31 #2019080340000094 Problem Handling
Saturday, 3 Agustus 2019
31 WO134570 #2019080340000111 [WO134570] [S3] [INTERNAL] [LATENCY]Problem Handling
SR# 2-275071465638, 2-275071465796
Saturday, 3 Agustus 2019
31 WO134895 #2019080340000101 [S2] [WO134895] [INTERNAL] [DOWN]
INIX_MTX08067275_MGA_816 & Problem Handling
SR
Saturday, 3 Agustus 2019
31 WO134820 #2019080340000129 INP_MTX08067275_MGA_819 GIGA Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR# 2-275
[S2]
PATRA[INTERNAL] [DOWN]
MULTIMEDIA SR#2-275134780758
RE: Latency game & SR#2-275134780823 ||
Saturday, 3 Agustus 2019
31 WO135034 #2019080340000138 Problem Handling
Saturday, 3 Agustus 2019
31 WO135035 #2019080340000147 [S3] [INTERNAL] [LATENCY] SR# 2-2751 Problem Handling
Saturday, 3 Agustus 2019
31 WO135038 #2019080440000056 [S3] [INTERNAL] [INTERMITTEN] SR#2-27Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR#2-275141504503 || ALITA PRAYAMIT
Saturday, 3 Agustus 2019
31 WO135039 #2019080340000156 Problem Handling
Saturday, 3 Agustus 2019
31 WO134913 #2019080440000011 [S3] [INTERNAL] [INTERMITTEN] SR# 2-2Problem Handling
Saturday, 3 Agustus 2019
31 WO135052 #2019080440000029 Problem Handling
[S3] [WO135052][INTERNAL] [INTERMITTEN
Sunday, 4 Agustus 2019
31 WO135053 #2019080440000038 Problem Handling
[EP][INTERNAL][INTERMITTEN][SR#2-2751
Sunday, 4 Agustus 2019
31 TT28256255 #2019080440000047 Problem Handling
ESCALATE TT28256255 IMPACT: High utilizat
Sunday, 4 Agustus 2019
31 #2019080440000065 RE: Reset SDP Problem Handling
Sunday, 4 Agustus 2019
31 #2019080440000074 Tuning ospf metric link PTK-AYN-CN2 Non
ke B Problem Handling
Sunday, 4 Agustus 2019 WO135238 #2019080540000018 [S1] [INTERNAL] [DOWN] SR# 2-275159582Problem Handling
monday, 5 Agustus 2019 WO135246 #2019080540000027 Problem Handling
[S2] [OPEN] [DOWN] [SR#2-27517657043
Request Category
Request NoteService Type
Specific Service
Received ViaRequestor KB Segmentation
Escalation Received Date
Service ProblemQoS Proble VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000132 Proper Proper 7/29/2019 9:23
Service ProblemIP access pr NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 7/29/2019 9:14
Service ProblemLink down VPN Service L3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
4000148 Proper Proper 7/29/2019 11:16
Service ProblemService dow NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 7/29/2019 13:02
Others Intermittent Non ServiceNon Service EmailAccess Back Oficce 4000119 Proper Proper 7/29/2019 11:06
Service ProblemCustomer can VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper 7/29/2019 17:07
Service ProblemSDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 7/29/2019 17:20
Service ProblemIntermittent VPN Service Cpipe I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 7/29/2019 17:47
Service ProblemIntermittent NAP Service INIX Email GSA 4000173 Proper Improper 7/29/2019 16:19
Service Problemrequest chanVPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/29/2019 19:57
Service ProblemSDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 7/29/2019 20:52
Service ProblemJoin lag int VPN Service
L2 Multipoint
IP SPM L2 Indosat4000162 Proper Proper 7/29/2019 21:32
Service Problemcreate vlan dVPN Service
L2 MultipointHPSM GSA 400095 Proper Improper 7/29/2019 22:09
Service ProblemIntermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/29/2019 21:47
Service ProblemSDP Down VPN Service L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 7/30/2019 7:06
Service ProblemSDP Down NAP Service INP I-NOC
HPSM FH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 9:39
Service ProblemLink down VPN Service L3 VPN I-NOC HPSMFH Backoffice IP/MPLS
4000166 Proper Proper 7/30/2019 9:56
Create/Modify QoSUpgrade QoSNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000171 Proper Proper 7/30/2019 11:29
Create/Modify QoSUpgrade QoS VPN Service L3 VPN I-NOC
HPSM FH Backoffice IP/MPLS
400031 Proper Proper 7/30/2019 11:26
Others Cannot admiNon ServiceNon Service Email
TO West & Central Java
400026 Proper Proper 7/30/2019 11:23
Service Problem
Intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 11:44
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 14:01
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 7/30/2019 14:54
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 15:18
Cacti Updatecreate cacti Non ServiceNon Service HPSM
Configuration Management
400065 Proper Proper 7/30/2019 15:22
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 16:04
Service Problem
Intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/30/2019 16:43
Service Problem
SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper 7/30/2019 17:09
Service Problem
SDP Down VPN Service
L2 Multipoint Email TO Kalisumapa 400015 Proper Proper 7/30/2019 20:49
Service Problem
Intermittent VPN Service
L2 Point to Point
I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 7/30/2019 21:17
Service Problem
vlan down VPN Service
L2 Multipoint Email
TO East Java & Bali Nusra
400095 Proper Proper 7/30/2019 22:35
Service Problem
bgp down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40001 Proper Proper 7/30/2019 20:04
Service Problem
Tunnel LSP VPN Service
L2 Point to Point
I-NOC
HPSMFH Backoffice IP/MPLS
400097 Proper Proper 7/31/2019 3:54
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper 7/31/2019 4:42
Service Problem
SDP Down VPN Service L2 Multipo Email
TO East Java & Bali Nusra
400015 Proper Proper 7/31/2019 7:41
Cacti UpdateAdd InterfacNon Service Non Servi Email TO Kalisumapa 4000140 Proper Proper 7/31/2019 7:59
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 8:53
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 10:20
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 10:02
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 9:38
Service Problem
Intermittent VPN Service L2 Multipo I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 10:51
Service ProblemIntermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 11:00
Traffic Load Share
Intermittent Non Service
Non Service I-NOC
Email FH Backoffice IP/MPLS
400030 Proper Proper 7/31/2019 11:46
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper 7/31/2019 10:21
Backbone Congestion (Domestic Link)Non ServiceNon Service Email
Intermittent TO West & Central Java
400030 Proper Proper 7/31/2019 13:24
Service Problem
vlan down VPN Service
L2 Multipoint Email TO Sumatera 4000105 Proper Proper 7/31/2019 10:57
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 15:30
Service Problem
Intermittent Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
400030 Proper Proper 7/31/2019 13:10
Service Problem
Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 17:38
Service Problem
Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 17:40
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 7/31/2019 18:02
Service Problem
ping ce rto VPN Service L3 VPN Configuration
Email Management
400031 Proper Proper 7/31/2019 21:49
Service Problem
Link pelang VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000177 Proper Proper 7/31/2019 23:10
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/1/2019 0:55
Network Change Impact
SDP Down NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/1/2019 0:59
Network Change Impact
SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper 8/1/2019 2:46
Service Problem
link down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000139 Proper Proper 8/1/2019 11:03
Backbone Congestion (Domestic Link)Non ServiceNon Service I-NOC
link congest Email FH Backoffice IP/MPLS
400020 Proper Proper 8/1/2019 11:43
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400062 Proper Proper 8/1/2019 12:49
PTR Record Registration
change routiNAP Service DNS I-NOC
HPSMFH Backoffice IP/MPLS
400091 Proper Proper 8/1/2019 13:10
Service Problem
BGP Flap NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40001 Proper Proper 8/1/2019 16:07
Backbone Congestion (Domestic Link)
link congest Non Service
Non Service I-NOC
HPSM FH Backoffice IP/MPLS
400020 Proper Proper 8/1/2019 15:17
Service Problem
sulit akses Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
400064 Proper Proper 8/1/2019 16:22
Service Problem
tidak bisa a NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400070 Proper Proper 8/1/2019 16:48
Service Problem
link down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/1/2019 18:01
Create/Modify Macallow
Filtermac a NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
40005 Proper Proper 8/1/2019 19:54
Backbone Congestion (Domestic Link)Non ServiceNon Service I-NOC
link congest HPSMFH Backoffice IP/MPLS
4000155 Proper Proper 8/1/2019 18:52
Service Problem
looping sdp VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400059 Proper Proper 8/1/2019 22:27
Service Problem
Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 8/1/2019 23:32
Cacti Updateupdate cacti Non ServiceNon Service I-NOC
Email FH Backoffice IP/MPLS
4000140 Proper Proper 8/2/2019 6:31
Service Problem
ping ke 162. NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper 8/2/2019 8:05
Service Problem
BGP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/2/2019 9:10
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/2/2019 9:41
Service Problem
Intermittent NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400037 Proper Proper 8/2/2019 9:25
Backbone Congestion (Domestic Link)Non ServiceNon Service I-NOC
link conges HPSMFH Backoffice IP/MPLS
400020 Proper Proper 8/2/2019 10:36
Service Problem
Intermittent NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 10:48
Others error save Non ServiceNon Service Configuration
Email Management
400026 Proper Proper 8/2/2019 10:39
Service Problem
reduce BW NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 10:42
Service Problem
SDP Down VPN Service
L2 Multipoint Email
TO East Java & Bali Nusra
400028 Proper Proper 8/2/2019 11:09
SDP Creationcreate SDP Non ServiceNon Service Email TO Sumatera 400028 Proper Proper 8/2/2019 11:55
Service Problem
link down VPN Service
L2 Multipoint Email
TO East Java & Bali Nusra
40007 Proper Proper 8/2/2019 13:59
SDP Creationcreate LSP NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 14:03
International Routing Optimization
mencari bestNAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
40004 Proper Proper 8/2/2019 13:30
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 14:59
Service Problem
SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400059 Proper Proper 8/2/2019 15:13
Others shutdown inNon ServiceNon Service Email TO Sumatera 4000146 Proper Proper 8/2/2019 18:23
Service Problem
Intermittent VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/2/2019 18:25
Backbone Congestion (Domestic Link)
decongest li Non ServiceNon Service Email
TO East Java & Bali Nusra
400020 Proper Proper 8/2/2019 20:36
Service Problem
Intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 20:54
Service Problem
Intermittent VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/2/2019 21:41
Service Problem
SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper 8/2/2019 21:48
Backbone Congestion (Domestic Link)Non ServiceNon Service Email TO Sumatera 4000155
link congest Proper Proper 8/2/2019 22:06
Service Problem
SDP Down VPN Service
L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 8/3/2019 0:11
Service Problem
SDP huawei VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper 8/3/2019 8:02
Service Problem
SDP Down VPN Service L2 MultipointI-NOC
Email FH Backoffice IP/MPLS
400015 Proper Proper 8/3/2019 8:55
Service Problem
ping high la NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400028 Proper Proper 8/3/2019 8:57
Service Problem
SDP Down NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
4000172 Proper Proper 8/3/2019 10:19
Service Problem NAP Service
BGP down tap INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/3/2019 11:12
Service Problem
BGP state d NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400010 Proper Proper 8/3/2019 13:13
Service Problem
request reroNAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
4000176 Proper Proper 8/3/2019 13:43
Service Problem
DDoS NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400011 Proper Proper 8/3/2019 16:07
Service Problem
Ping Packet NAP Service IDIA I-NOC
HPSMFH Backoffice IP/MPLS
400019 Proper Proper 8/3/2019 16:16
Service Problem
Intermittent NAP Service INP I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 8/3/2019 20:24
Service Problem
Intermittent NAP Service INIX I-NOC
HPSMFH Backoffice IP/MPLS
400072 Proper Proper 8/3/2019 22:37
Service Problem
latency VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/4/2019 4:11
Backbone Congestion (Domestic Link)Non ServiceNon Service I-NOC
link congest HPSMFH Backoffice IP/MPLS
400020 Proper Proper 8/4/2019 6:09
Service Problem
SDP huawei VPN Service
L2 Point to Point
Email TO Sumatera 4000172 Proper Improper 8/4/2019 11:03
Traffic Load Share
link congest Non ServiceNon Service PhoneIP SPM L2 Indosat400020 Proper Improper 8/4/2019 15:17
Service Problem
Link Down VPN Service L3 VPN I-NOC
HPSMFH Backoffice IP/MPLS
400062 Proper Proper 8/4/2019 22:34
Service Problem
SDP Down VPN Service
L2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper 8/5/2019 3:15
Response Time Resolution Escalate
(Menit)
Start to
End
Escalation
L2Escalation
Escalate
SGP L2 SGP
toL2L2SGP
PIC
Indosat
L1 Status Note External Customer Special Note
7/29/2019 10:53
service1:30
pelanggan
90 di apply
No dengan QOS No10000
Galih(sudah
Closedsesuai bandwidth)
HUAWEIsedangkan
TECH INVESTMENT
yang di eskalikan ke kami adalah QOS 1
7/29/2019 10:46 1:32 92 No Sudah kami advertised
Yes DahliaClosed prefix pelanggan melalui peering
PEMKAB DELI SERDANG ke telkom.
eskalasi [1] dakrun terkait allow pre
ke pak
Saat ini kami coba email ke telkom untuk allow prefix pelanggan.
7/29/2019 11:26 0:10 10 No create
Nobgp Galih
underClosed
VPRN 3001 at PT. BTM-SKP-CORE
BANK CENTRAL sesuai
ASIArequest
TBK
7/29/2019 13:48 0:46 46 No No Galih ClosedoptimasiPARSAORAN
dengan LDPGLOBAL DATA TRANS
7/29/2019 11:09 0:03 Berdasarkan
3 No hasil pengecekan
No DahliaClosed
reset interface
kami di Gi7/10
sisi MPLS Indosatdi jkt-pgd-mds3-6509
support MTU 1500 DSG SCTP
, dari sisiPath
jalurFailure
sudah in HSScek
kami JKT3 & H
7/29/2019 18:19 1:12 72 No No DahliaClosed Support juga mtu INDOSAT
1500 MEGA MEDIA
7/29/2019 17:26 0:06 6 No No Galih Closed reset SDP
7/29/2019 18:19 0:32 32 No No Galihoptimasi
Closed via LSP to_SMG-GBL-EN2
PT TECHPACK ASIA
7/29/2019 16:31 0:12 12 No No Galih Closed reroute via CDIX GSA langsung eskalasi ke IPSPM tidak m
7/29/2019 20:06 0:09 9 No No Fajri Closed change path lsp IM2
7/29/2019 20:59 0:07 7 No No Fajri Closed create lsp
7/29/2019 22:00 0:28 28 No No Fajri Closed join lag interface ae1 di sin-gsw-node2
7/29/2019 22:34 0:25 25 No No Riya Closed create vlan di int BANK BTPN GSA langsung eskalasi ke IPSPM tidak m
7/29/2019 22:21 0:34 34 No No Riya Closed create pathAPLIKANUSA lsp LINTASARTA
7/30/2019 7:25 0:19 19 No No Riya Closed optimasi LSP MNCke LKABEL MEDIACOM
7/30/2019 9:48 0:09 9 No No Arifin Closed create path TANJUNGPURA
di ls PONTIANAK
7/30/2019 10:57 1:01 61 No No Arifin Closed menyamakan PT.confi
BANK CENTRAL ASIA
7/30/2019 11:50 0:21 21 No No Galih Closed set QOS level GEDE 5 DUTA VISUAL
7/30/2019 11:46 0:20 20 No No Arifin Closed set QOS level 5 ALTRI 144 GRS
7/30/2019 11:35 0:12 12 No No Galih Closed cek saatfile
Delete inilama
terdapat
padaproblem di jalur
cf3-a Low PSD-AN1
memory ke arah KPI-CN3 yang
at cf3-a
Saat ini kami coba create path LSP via JPG-AN1 dan jalur terpantau b
7/30/2019 13:52 2:08 128 No No Galih Closed BANK MANDIRI CABANG DEPOK
Kami cek ANC><MDN congest, dan kami sudah buatkan path kearah
7/30/2019 14:33 0:32 32 No No Arifin Closed US EMBASSY
Saat ini belum dapat di optimasi, dikarenakan segment GIN-CORE <>
7/30/2019 16:32 1:38 98 No No Galih Closed PT. SOCI MAS
Berdasarkan hasil pengecekan kami, saat ini link Jakarta – Medan te
7/30/2019 17:05 1:47 107 No No Galih Closed Sudah kami coba KURNIA TETAPjalur
buatkan MULIA
via Jakarta >< Batam >< Jambi >< Me
7/30/2019 16:07 0:45 45 No No Arifin Closed Sudah kami create, namun ada beberapa yang blum detect port di c
7/30/2019 17:57 1:53 113 No No Galih Closed Kami cek hanya
ROYALteABADI SEJAHTERA
7/30/2019 18:23 1:40 100 No No Arifin Closed Sudah kami
PT SUMBER
optim ALFARIA TRIJAYA
7/30/2019 17:26 0:17 17 No No Arifin Closed Reset SDP dan terpantau Up.
7/30/2019 21:04 0:15 15 No No Riya Closed Reset SDP dan terpantau Up.
7/30/2019 21:52 0:35 35 No No Riya Closed membuat jalur lspMNC KABEL MEDIACOM
7/30/2019 22:48 0:13 13 No No DahliaClosed cek service vlan normal
7/30/2019 20:12 0:08 8 No No DahliaClosed sudah direset masMITRA LINTAS MULTIMEDIA
7/31/2019 4:29 0:35 35 No No Riya Closed cek lsp sudah up, H3I
7/31/2019 5:49 1:07 67 No No DahliaClosed optimasi lsp disis IM2
7/31/2019 7:43 0:02 2 No No Ghiffa Closed reset sdp
7/31/2019 8:26 0:27 27 No No GhiffariClosed Add Cacti Interface MTH-CN1
7/31/2019 9:48 0:55 55 No No Ghiffa Closed Create path
PT. Varia
baruUsaha Beton - Bontang
7/31/2019 11:07 0:47 47 No No Jauha Closed cek tidak
PEMBINA PENDIDIKAN MAHAKAM
mengala
7/31/2019 11:18 1:16 76 No No Jauha Closed karena terdapat
PT PERTAMINA
f (PERSERO)
7/31/2019 10:01 0:23 23 No No Ghiffa Closed path LSP sudah kaBANK BTPN
7/31/2019 11:52 1:01 61 No No Jauha Closed optimasi create p MITRA LINTAS MULTIMEDIA
7/31/2019 12:17 1:17 77 No No JauharClosed tidak dapat di op BUMI MULIA MAKMUR LESTARI
7/31/2019 12:42 0:56 56 No No Ghiffa Closed Setting metric di BLL-TJP-AN1
7/31/2019 13:34 3:13 193 Yes ### ### No Jauha Closed coba optimasi
WASCO ENGINEERING
via INDONESIA
overload case congest area balikpapan
7/31/2019 14:24 1:00 60 No No Ghiffa Closed cek sudah mengalami penurunan dan tidak congest
7/31/2019 11:05 0:08 8 No No Jauha Closed Untuk VLAN cluster 22 under ME kurungan nyawa sudah kami cek d
7/31/2019 16:22 0:51 51 No No Ghiffa Closed Pada PLK-SBK-EN1
PT. MUSTIKA SEMBULUH
7/31/2019 17:22 4:12 252 No No Ghiffa Closed cek saat ini sudah mengal impact problem transmisi SDM-BPP
7/31/2019 18:06 0:28 28 No No Ghiffa Closed merubah jalur mePT. GRAHAMEDIA INFORMASI DIPT
7/31/2019 18:07 0:27 27 No No Ghiffa Closed merubah jalur mePT. BUMI MERBABU PERMAI
7/31/2019 19:08 1:06 66 No No Jauha Closed pindah menggunak INDOSAT MEGA MEDIA DETH IM2
7/31/2019 22:16 0:27 27 No No Galih Closed reconfig qos di ixrr6
7/31/2019 23:38 0:28 28 No No Dahlia Closed add mac filter
PT ASTRA
di INTERNATIONAL
8/1/2019 1:20 0:25 25 No No Galih Closed optimasi dengan
ROYALLABADI SEJAHTERA
8/1/2019 1:49 0:50 50 No No DahliaClosed optim ganti path H3I impact niw transmisi
8/1/2019 4:10 1:24 84 No No Galih Closed tunning metric agINDOFOOD impact niw migrasi AIR-AN2
8/1/2019 11:35 0:32 32 No No Rangg Closed service pelangga PARAGON TECHNOLOGY AND INNOVATION
8/1/2019 11:55 0:12 12 No No Rangg Closed tuning metric di TBK-AN2 interface TBK-AN1 before 40 after 35
8/1/2019 13:59 1:10 70 No No Rangg Closed create path dire BANK BTPN
8/1/2019 13:58 0:48 48 No Yes Arifin Closed change routing daPD. AIR MINUM TINGKAT II PADANG
8/1/2019 16:40 0:33 33 No No Arifin P2C terdapat log Hold MITRA LINTAS MULTIMEDIA
8/1/2019 17:07 1:50 110 No No Arifin Closed tuning metric dari 5500 to 60050 at TBG-EN1 interface SMT-EN1
8/1/2019 17:37 1:15 75 No No Rangg Closed ke ip tujuan hanya via OIXP dan bisa di akses
8/1/2019 17:43 0:55 55 No No Rangg Closed terdapat ICMP BloPYRAMID WISATA INDONESIA
8/1/2019 18:31 0:30 30 No No Rangg Closed tidak dapat diopt NTT PT NTT INDONESIA
8/1/2019 20:08 0:14 14 No No Galih Closed allow new mac PT. INTER MEDIALINK SOLUSI
8/1/2019 20:25 1:33 93 No No Jauha Closed reroute s1u
8/1/2019 23:01 0:34 34 No No Galih Closed delete mac-move
8/1/2019 23:48 0:16 16 No No Jauha Closed belum dapat diopMEDIA ANTAR NUSA
8/2/2019 7:37 1:06 66 No No Rangg Closed update cacti
8/2/2019 9:00 0:55 55 No No Rangg P2C Via NTT saat ini TELEMEDIA PRIMA NUSANTARA
8/2/2019 9:56 0:46 46 No No Rangg Closed pengecekan L2 sudMITRA LINTAS MULTIMEDIA
8/2/2019 10:00 0:19 19 No No Dhio Closed tidak dapat di op VARIA USAHA BETON
8/2/2019 10:22 0:57 57 Yes ### No Dhio Closed link JKT-PGK sudaMITRA LINTAS MULTIMEDIA
8/2/2019 10:57 0:21 21 No No Dhio Closed tunning metric before 10 after 11 traffic pindah ke LMJ-JMR, impact
8/2/2019 11:09 0:21 21 No No Rangg Closed create LSP via PT WILMAR NABATI INDONESIA
8/2/2019 11:19 0:40 40 No No Dhio Closed delete file tec
8/2/2019 11:19 0:37 37 No No Rangg Closed create LSP mengPT. JAYA KARTHA SOLUSINDO
8/2/2019 11:41 0:32 32 No No Dhio Closed create LSP via BBT-JNU-PBN- KYNCN2- KYNCN1
8/2/2019 13:07 1:12 72 No No Rangg Closed create SDP dengan LSP
8/2/2019 14:22 0:23 23 No No Rangg Closed change LSP to LDPHUTCHISON 3 INDONESIA
8/2/2019 14:40 0:37 37 No No Dhio Closed create path Banjarmasin - Balikpapan Telkom 5G [1] dan Balikpapan
8/2/2019 14:13 0:43 43 No No Rangg Closed IP 178.15.55.233 INDOSAT MEGA MEDIA
8/2/2019 15:37 0:38 38 No No Dhio Closed create LSP TIKI JALUR NUGRAHA EKAKURIR
8/2/2019 15:57 0:44 44 No No Dhio Closed delete mac move at CN1 & CN2
8/2/2019 18:42 0:19 19 No No Dhio Closed shutdown interface gi 1/0/3 pada me MKS-SID-CN2-X3
8/2/2019 20:48 2:23 143 No No Arifin Closed modif dan ganti keINDOSAT-ITlate respons karena pasca gempa baru
8/2/2019 20:56 0:20 20 No No Jauha Closed delete semua metric sesuai info dari Pak Dakrun
8/2/2019 22:10 1:16 76 No No Jauha Closed optimasi via LSP Alfamart
8/2/2019 22:14 0:33 33 No No Arifin Closed optimasi via LSP BCA
8/2/2019 22:02 0:14 14 No No Arifin Closed SDP di sisi BSR- SAMPOERNA
8/2/2019 22:42 0:36 36 No No Arifin Closed link jkt-mdn tidak congest, reroute svc inix Media Antar Nusa Medan
8/3/2019 0:13 0:02 2 No No Jauha Closed reset sdp
8/3/2019 9:21 1:19 79 No No Dhio Closed change ldp to lsp PT APLIKANUSA LINTASARTA
8/3/2019 9:26 0:31 31 No No Fajri Closed melepas rps under sdp 4353:206036999 dan reset shut / no-shut
8/3/2019 9:40 0:43 43 No No Fajri Closed create lsp GIGA PATRA MULTIMEDIA
8/3/2019 10:47 0:28 28 No No Dhio Closed create new path l PARSAORAN GLOBAL DATA TRANS
8/3/2019 11:16 0:04 4 No No Dhio Closed reset BGP peer PT Palma Gemilang Kencana Jambi
8/3/2019 13:20 0:07 7 No No Fajri Closed reset BGP peer noANDIRA INFOMEDIA
8/3/2019 13:51 0:08 8 No No Dhio Closed reroute via peer BENDAHARA PENGELUARAN PEMBANTU
8/3/2019 18:04 1:57 117 No Yes Fajri Closed reject prefix at k PANJI PERKASA INDONESIA
8/3/2019 16:29 0:13 13 No Yes Dhio Closed change path lsp ALITA PRAYAMITRA
8/3/2019 21:14 0:50 50 No No Arifin Closed optimasi menghin MITRA LINTAS MULTIMEDIA
8/4/2019 0:00 1:23 83 No No Arifin Closed INIX tidak mene UNIV PEMBANGUNAN NASIONAL SBY
8/4/2019 5:37 1:26 86 No No Arifin Closed optim via ANC PT BANK DBS INDONESIA
8/4/2019 7:10 1:01 61 No No Arifin Closed tunning metric SBY-PAS-AN1-SRA8 dari no metric ke 150
8/4/2019 13:30 2:27 147 No No Riya Closed ubah type sdp dari mesh mensaat ini koneksi internet sedang putus
8/4/2019 15:22 0:05 5 No No Fajri Closed set metric ospf 50000 link a improper karena tidak lewat BBIP dan
8/4/2019 22:43 0:09 9 No No rangg Closed far-end ada di TP PT. SEMESTA CITRA MEDIA
8/5/2019 3:34 0:19 19 No No dhio Closed create new path PT MORA TELEMATIKA INDONESIA
Special Note
eskalasi ke pak dakrun terkait allow prefix pelanggan ke telkom
DATA TRANS
DSG SCTP Path Failure in HSS JKT3 & HSS SBY3
GSA langsung eskalasi ke IPSPM tidak melalui BBIP ( pak endang Nuryadi)
GSA langsung eskalasi ke IPSPM tidak melalui BBIP (case lanjutan
Low memory at cf3-a
da beberapa yang blum detect port di cacti nya serta ada metro yang di create tapi kami blum mengetahui IP systemnya
L MEDIACOM
TAS MULTIMEDIA
TAS MULTIMEDIA
IA MAKMUR LESTARI
overload case congest area balikpapan impact problem transmisi SMD-BPP
unan dan tidak congest
r ME kurungan nyawa sudah kami cek di sisi metro svc 4G & 3G ny OK pak kecuali VLAN MP 1022 (Management Plan) mohon di cek di sisi akses karena
impact problem transmisi SDM-BPP
MEDIA INFORMASI DIPT
MERBABU PERMAI
MEGA MEDIA DETH IM2
impact niw transmisi
impact niw migrasi AIR-AN2
TECHNOLOGY AND INNOVATION
erface TBK-AN1 before 40 after 35
NUM TINGKAT II PADANG
TAS MULTIMEDIA
60050 at TBG-EN1 interface SMT-EN1
dan bisa di akses
WISATA INDONESIA
T INDONESIA
MEDIALINK SOLUSI
A PRIMA NUSANTARA
TAS MULTIMEDIA
TAS MULTIMEDIA
er 11 traffic pindah ke LMJ-JMR, impacta link down LMJ >< YSW
R NABATI INDONESIA
ARTHA SOLUSINDO
KYNCN2- KYNCN1
N 3 INDONESIA
alikpapan Telkom 5G [1] dan Balikpapan – Samarinda ICON 2.5G [2]
MEGA MEDIA
NUGRAHA EKAKURIR
pada me MKS-SID-CN2-X3
late respons karena pasca gempa baru diijinkan masuk ruangan jam 8 malam
nfo dari Pak Dakrun
eroute svc inix Media Antar Nusa Medan via 4/2/5 bcp-cn2
NUSA LINTASARTA
:206036999 dan reset shut / no-shut
A MULTIMEDIA
AN GLOBAL DATA TRANS
Gemilang Kencana Jambi
RA PENGELUARAN PEMBANTU
KASA INDONESIA
NTAS MULTIMEDIA
BANGUNAN NASIONAL SBY
BS INDONESIA
-SRA8 dari no metric ke 150
saat ini koneksi internet sedang putus sehingga tidak bisa email
improper karena tidak lewat BBIP dan saat ini koneksi internet sedang putus sehingga tidak bisa email
TA CITRA MEDIA
TELEMATIKA INDONESIA
mohon di cek di sisi akses karena ME tidak dapat mac-add
Date Week WO /Ticket I OTRS ID Subject Request Type
Monday, 22 Juli 2019 30 WO133673 #2019072240000078 RE: [S-ESCALATION][S3][INTERNAL][INTERMProblem Handling
Monday, 22 Juli 2019 30 WO133496 #2019072240000087 RE: [ES][INTERNAL][DOWN] [SR#2-274797681 Problem Handling
Monday, 22 Juli 2019 30 WO133682 #2019072240000096 RE: IM0000030135268-RE: IP Route GNE Ayani Problem Handling
Monday, 22 Juli 2019 30 WO133495 #2019072240000103 RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-27Problem Handling
Monday, 22 Juli 2019 30 WO133502 #2019072240000112 RE: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-2Problem Handling
Monday, 22 Juli 2019 30 WO133686 #2019072240000121 RE: [WO133686] [S3] [INTERNAL] [INTERMITProblem Handling
Monday, 22 Juli 2019 30 WO133684 #2019072240000131 RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-2747Problem Handling
Monday, 22 Juli 2019 30 WO133668 #2019072240000149 RE: [S3] [internal] [HIGH LATENCY] SR#2-274Problem Handling
Monday, 22 Juli 2019 30 WO133702 #2019072240000158 Non Problem Handling
RE: [PR2] [Internal] [RFO] SR# 2-274804700
Monday, 22 Juli 2019 30 WO133703 #2019072240000167 RE: [EP] [INTERNAL] [LINK INTERMITTEN] [S Problem Handling
Monday, 22 Juli 2019 30 TT27999150 #2019072240000176 ESCALATE TT27999150 IMPACT: Looping ##Problem
S Handling
Monday, 22 Juli 2019 30 WO133714 #2019072240000185 RE: [S-ESCALATION][S3][INTERNAL][INTERMIProblem Handling
Monday, 22 Juli 2019 30 WO133515 #2019072240000194 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-27Problem Handling
Monday, 22 Juli 2019 30 WO133518 #2019072240000201 RE: [WO133518] [S3] [INTERNAL] [HIGH LATENCProblem Handling
Monday, 22 Juli 2019 30 #2019072240000211 Request Reset SDP Pak Irsyad Problem Handling
Monday, 22 Juli 2019 30 WO133521 #2019072240000229 RE: [S2] [INTERNAL] [DOWN] SR# 2-274809135 Problem Handling
Monday, 22 Juli 2019 30 WO133526 #2019072240000238 RE: [S2] [INTERNAL] [DOWN] SR# 2-274826886 Problem Handling
Monday, 22 Juli 2019 30 WO133721 #2019072240000247 RE: [S3] [internal] [INTERMITTEN] SR#2-2 Problem Handling
Monday, 22 Juli 2019 30 WO133723 #2019072340000012 RE: [WO133723] [S3] [INTERNAL] [INTERMITProblem Handling
Monday, 22 Juli 2019 30 #2019072340000021 Add cacti AN/EN Non Problem Handling
Monday, 22 Juli 2019 30 #2019072340000049 Problem Handling
High Util at MLG-JMR-AN1-ESS7 >< MLG-JTR-
Tuesday, 23 Juli 2019 30 #2019072340000031 RE: Request User Cacti Non Problem Handling
Tuesday, 23 Juli 2019 30 WO133727 #2019072340000058 RE: RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2Problem Handling
Tuesday, 23 Juli 2019 30 #2019072340000067 RE: reset VLAN down SUK-SYK-PE2-SR7 Problem Handling
Tuesday, 23 Juli 2019 30 #2019072340000076 RE: Mohon support pengecekan vlan 3467 &Problem
34 Handling
Tuesday, 23 Juli 2019 30 WO133734 #2019072340000085 RE: [EP][INTERNAL][INTERMITTEN] SR#2-274Problem Handling
Tuesday, 23 Juli 2019 30 WO133541 #2019072340000094 Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-27
Tuesday, 23 Juli 2019 30 #2019072340000101 RE: Alarm Loop Problem Handling
Tuesday, 23 Juli 2019 30 WO133751 #2019072340000111 RE: [S3] [WO133751] [INTERNAL] [INTERMITProblem Handling
Tuesday, 23 Juli 2019 30 #2019072340000129 RE: VLAN 2147 to SMD-PSB-EN1 1/4/2 Problem Handling
Tuesday, 23 Juli 2019 30 WO133762 #2019072340000138 Problem Handling
RE: [S1] [OPEN] [DOWN] [SR#2-274843385367
Tuesday, 23 Juli 2019 30 WO133559 #2019072340000147 Problem Handling
RE: [S1] [OPEN] [DOWN] [SR#2-27484709039
Tuesday, 23 Juli 2019 30 WO133748 #2019072340000156 RE: [S3] [internal] [INTERMITTEN] SR# 2-2 Problem Handling
Tuesday, 23 Juli 2019 30 WO133758 #2019072340000165 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-274Problem Handling
Tuesday, 23 Juli 2019 30 WO133763 #2019072340000174 RE: [S2] [INTERNAL] [DOWN] SR#2-27484494 Problem Handling
Tuesday, 23 Juli 2019 30 WO133773 #2019072340000183 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling
Tuesday, 23 Juli 2019 30 WO133573 #2019072340000192 Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-274849219
Tuesday, 23 Juli 2019 30 WO133771 #2019072340000209 Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR# 2-2748400873
Tuesday, 23 Juli 2019 30 WO133783 #2019072340000218 Problem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-274
Tuesday, 23 Juli 2019 30 WO133772 #2019072340000227 Problem Handling
RE: [EP] [INTERNAL] [HIGH ERROR] [SR#2-274
Tuesday, 23 Juli 2019 30 WO133794 #2019072440000011 RE: [PR3] [INTERNAL] [FLAPPING] SR# 2-2 Problem Handling
Tuesday, 23 Juli 2019 30 WO133796 #2019072440000029 Problem Handling
RE: [S1] [WO133796] [INTERNAL] [DOWN] SR#
Tuesday, 23 Juli 2019 30 WO133798 #2019072440000038 RE: Pengecekan VLAN under ME TELUKNAGA Problem Handling
Tuesday, 23 Juli 2019 30 WO133589 #2019072440000047 RE: [PL2] [INTE] [INTERMITTEN] SR# 2-2748 Problem Handling
Wenesday, 24 Juli 201930 WO133804 #2019072440000056 Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-27474303
Wenesday, 24 Juli 201930 WO133604 #2019072440000074 Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR#2-274848891
Wenesday, 24 Juli 201930 WO133618 #2019072440000083 Non Problem Handling
[WO133618] INTERNAL [PL2] [OPEN] [REQUEST
Wenesday, 24 Juli 201930 WO133825 #2019072440000092 Problem Handling
[ES][INTERNAL][INTERMITTEN][SR#2-2748642
Wenesday, 24 Juli 201930 WO133814 #2019072440000109 [WO133814] [S3] [internal] [INTERMITTEN] Problem Handling
Wenesday, 24 Juli 201930 WO133790 #2019072440000118 [S2] [WO133790] [INTERNAL] [DOWN] SR# 2- Problem Handling
Wenesday, 24 Juli 201930 #2019072440000136 optimaslisasi path JKT- PLG & JKT-BKL Problem Handling
Wenesday, 24 Juli 201930 #2019072440000145 create IP PTP TKO-BTN Non Problem Handling
Wenesday, 24 Juli 201930 WO134030 #2019072440000154 Non Problem Handling
[WO134030] [S3] [internal] [Request] SR#2
Wenesday, 24 Juli 201930 #2019072440000163 cek VLAN SRAT LTE cluster 54-zebra under MProblem Handling
Wenesday, 24 Juli 201930 WO133593 #2019072440000172 Problem Handling
[PL2] [INTERNAL] [LATENCY] SR#2-274853323
Wenesday, 24 Juli 201930 WO133835 #2019072440000181 Problem Handling
[ES][INTERNAL][DOWN][SR#2-274841683453][P
Wenesday, 24 Juli 201930 WO133836 #2019072440000191 [WO133836] [S3] [internal] [INTERMITTEN] Problem Handling
Wenesday, 24 Juli 201930 #2019072440000207 Request reroute traffic ME TGO-EN1 Non Problem Handling
Wenesday, 24 Juli 201930 WO133580 #2019072440000216 Problem Handling
[PL2] [INTERNAL] [HIGH LATENCY] SR#2-274847
Wenesday, 24 Juli 201930 WO133852 #2019072440000225 [S3] [WO133852] [internal] [INTERMITTEN] Problem Handling
Wenesday, 24 Juli 201930 WO133613 #2019072440000234 [S3] [internal] [LATENCY] SR#2-2748633922Problem Handling
Wenesday, 24 Juli 201930 WO133853 #2019072440000243 Problem BTS 02PDG007 KARATON Problem Handling
Wenesday, 24 Juli 201930 WO133855 #2019072440000252 [S3] [internal] [INTERMITTEN] SR#2-274873Problem Handling
Wenesday, 24 Juli 201930 #2019072440000261 Re:UW_TANGERANG_REGENSI_TB (Site ID :Problem
02 Handling
Wenesday, 24 Juli 201930 WO133858 #2019072440000271 Problem Handling
[PL2] [INTERNAL] [ LATENCY] SR# 2-27487387
Wenesday, 24 Juli 201930 WO133863 #2019072440000289 Pengecekan Metro E JKT-CRY-EN1 > WO13386Problem Handling
Wenesday, 24 Juli 201930 #2019072540000018 RE: 02TGN101 PAMULANG_PLAGA U900 Down Problem Handling
Wenesday, 24 Juli 201930 WO134053 #2019072540000027 RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-2Problem Handling
Wenesday, 24 Juli 201930 WO134052 #2019072540000036 Pengecekan Metro E JKT-PNB-EN1 >WO13405Problem Handling
Wenesday, 24 Juli 201930 WO133867 #2019072540000045 Problem Handling
RE: [PL2] [WO133867] [INTERNAL] [INTERMITT
Wenesday, 24 Juli 201930 WO133870 #2019072540000054 Problem Handling
RE: [PL2] [WO133870] [INTERNAL] [INTERMITT
Wenesday, 24 Juli 201930 WO134054 #2019072540000063 Pengecekan Metro E JKT-BGP-EN1 >WO13405Problem Handling
Wenesday, 24 Juli 201930 WO134055 #2019072540000072 RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-2 Problem Handling
Wenesday, 24 Juli 201930 #2019072540000081 Problem Handling
Rabalancing Link ME MDN-BCP-CN1-SR12 to_md
Thursday, 25 Juli 2019 30 #2019072540000091 RE: Need Help Reset Service Problem Handling
Thursday, 25 Juli 2019 30 TT28052322 #2019072540000107 ESCALATE TT28052322 IMPACT: Looping ##Problem
Acc Handling
Thursday, 25 Juli 2019 30 WO134067 #2019072540000116 SDP Down JKT-CRG-EN1-SAR8 Non Problem Handling
Thursday, 25 Juli 2019 30 WO133880 #2019072540000125 Problem Handling
[S2] [INTERNAL] [Down] SR#2-274888734781
Thursday, 25 Juli 2019 30 #2019072540000134 Non Problem Handling
upgrade MKS-KIM-CN1-X8 >< MKS-KIM-P-NC
Thursday, 25 Juli 2019 30 WO133887 #2019072540000143 [S2] [INTERNAL] [DOWN] SR#2-27488975624 Problem Handling
Thursday, 25 Juli 2019 30 WO133889 #2019072540000152 Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR# 2-27488
Thursday, 25 Juli 2019 30 WO133896 #2019072540000161 Problem Handling
[S1] [WO133896] [INTERNAL] [DOWN] SR#2-27
Thursday, 25 Juli 2019 30 WO133883 #2019072540000171 Problem Handling
[S3] [INTERNAL] [WEB ACCESS PROB] SR#2-274
Thursday, 25 Juli 2019 30 WO134093 #2019072540000189 [PL2] [INTERNAL] [INTERMITTEN] SR#2-27489 Problem Handling
Thursday, 25 Juli 2019 30 WO133901 #2019072540000198 [S3] [internal] [WEB ACCESS PROB ] SR# 2-2Problem Handling
Thursday, 25 Juli 2019 30 #2019072540000205 Problem
MINOR: CLI Cannot open configuration file to s Handling
Thursday, 25 Juli 2019 30 #2019072540000214 Mohon bantuan reset sdp JKT-PGD-CN1 Problem Handling
Thursday, 25 Juli 2019 30 #2019072540000223 Mohon bantuannya untuk traffic LTE under Problem
cu Handling
Thursday, 25 Juli 2019 30 WO134107 #2019072540000232 RE: [S1] [INTERNAL] [DOWN] SR#2-2749156Problem Handling
Thursday, 25 Juli 2019 30 WO133927 #2019072640000016 Problem Handling
RE: [P-ESCALATION][PL2][INTERNAL][INTERM
Thursday, 25 Juli 2019 30 WO133928 #2019072640000025 Problem Handling
RE: [WO133928] [S3] [INTERNAL] [INTERMITT
Thursday, 25 Juli 2019 30 WO133920 #2019072640000034 Problem Handling
RE: [ES] [INTERNAL] [DOWN][SR#2-2749069411
Friday, 26 Juli 2019 30 WO133935 #2019072640000043 Problem Handling
RE: [ES] [INTERNAL] [DOWN][SR#2-274906941
Friday, 26 Juli 2019 30 WO134112 #2019072640000052 [ES]
[EP] [INTERNAL]
[INTERNAL] [DOWN]
[DOWN] SR#2-274847910446 DIPV ALTRI
Problem
[SR#2-274926260238 BGR 140697 P
Handling
Friday, 26 Juli 2019 30 WO133941 #2019072640000061 Problem Handling
Friday, 26 Juli 2019 30 WO134105 #2019072640000071 [EP] [INTERNAL] [INTERMTTENT] [SR#2-274 Problem Handling
Friday, 26 Juli 2019 30 WO133946 #2019072640000098 Problem Handling
[EP] [INTERNAL] [HIGH ERROR] [SR#2-274916
Friday, 26 Juli 2019 30 WO133950 #2019072640000089 [WO133950] [PL2] [INTERNAL] [WEB ACCESProblem
P Handling
Friday, 26 Juli 2019 30 WO134128 #2019072640000114 [S1] [OPEN] [DOWN] [SR#2-274929505297, Problem
S Handling
Friday, 26 Juli 2019 30 WO133958 #2019072640000123 Problem
[S3] [WO133958] [INTERNAL] [INTERMITTEN] SR Handling
Friday, 26 Juli 2019 30 WO133963 #2019072640000132 [WO133963] [S3] [INTERNAL [LATENCY] SR#Problem
2-2 Handling
Friday, 26 Juli 2019 30 WO133965 #2019072640000141 [PR1] [P-ESCALATION] [FLAPPING] [SR# 2-2 Problem Handling
Friday, 26 Juli 2019 30 WO134139 #2019072640000151 [S1] [INTERNAL] [DOWN] SR#2-274936459744 Problem Handling
Friday, 26 Juli 2019 30 WO134142 #2019072640000169 [S3] [INTERNAL] [IP Access Problem] SR#2-2Problem Handling
[Req] create cacti NIW 26-27 Juli 2019
Friday, 26 Juli 2019 30 #2019072640000105 Non Problem Handling
[S3] [INTERNAL] [INTERMITTEN] SR# 2-274939131806 & SR# 2-27493915
Friday, 26 Juli 2019 30 WO133973 #2019072640000178 Problem Handling
Friday, 26 Juli 2019 30 #2019072740000014 Non Problem Handling
Create SDP YOG-SWN-CN1 & CN2 to TGL-CML
Friday, 26 Juli 2019 30 WO133980 #2019072740000023 Problem Handling
[PL2] [INTERNAL] [INTERMITTEN] SR#2-27494
Friday, 26 Juli 2019 30 TT28084427 #2019072740000032 [Eskalasi Alarm] Looping JKT-PGD-CN1-SR12Problem Handling
Friday, 26 Juli 2019 30 WO133554 #2019072740000041 [S3] [interna] [HIGH LATENCY] SR# 2-2748 Problem Handling
Friday, 26 Juli 2019 30 WO133981 #2019072740000051 Problem Handling
[EP] [INTERNAL] [HIGH ERROR] [SR#2-274935
Friday, 26 Juli 2019 30 #2019072740000069 Request Reset SDP JKT-KBS-CN2-SR12 Problem Handling
Reroute service under ME Sribawono
Saturday, 27 Juli 2019 30 #2019072740000078 Problem Handling
Saturday, 27 Juli 2019 30 WO134158 #2019072740000087 [WO: 134158] Support pengecekan service VProblem Handling
Saturday, 27 Juli 2019 30 TT28009577 #2019072740000103 ESCALATE TT28009577 IMPACT: Looping ##Problem
S Handling
Saturday, 27 Juli 2019 30 TT27820026 #2019072740000112 ESCALATE TT27820026 IMPACT: LoopingProblem
# Handling
Saturday, 27 Juli 2019 30 TT28083152 #2019072740000096 ESCALATE TT28083152 IMPACT: LoopingProblem
# Handling
Saturday, 27 Juli 2019 30 WO134010 #2019072840000012 [PL2] [INTERNAL] [INTERMITTEN] SR# 2-27Problem Handling
Saturday, 27 Juli 2019 30 WO134011 #2019072840000021 Problem Handling
[WO134011] [PL2] [INTERNAL] [INTERMITTEN
Sunday, 28 Juli 2019 30 #2019072840000031 OSPF Exchangestart BBT2-CN1 to PCT-AN1 Problem Handling
Sunday, 28 Juli 2019 30 WO134161 #2019072840000049 Pengecekan VLAN 3354-3454 ME JKT-ABP Problem Handling
Sunday, 28 Juli 2019 30 WO134233 #2019072840000058 RE: Support pengecekan VLAN under ME : MProblem Handling
Sunday, 28 Juli 2019 30 #2019072840000067 RE: BTS Under JJKT-CRG-EN1 Intermitten Problem Handling
Sunday, 28 Juli 2019 30 #2019072840000076 Non Problem Handling
FW: Optimalisasi Interface Traffic SMD-PSB-EN
Sunday, 28 Juli 2019 30 WO134169 #2019072840000085 RE: [ES] [INTERNAL] [INTERMITTEN] [SR#2-274Problem Handling
Monday, 29 Juli 2019 30 WO134236 #2019072940000011 Problem Handling
[ES] [INTERNAL] [INTERMITTEN] [SR#2-2749663
Request Category
Request NoteService Type Specific Service
Received Via Requestor KB Segmentation
Escalation
Service Problemroute tidak sNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Service ProblemSDP Down VPN ServiceL2 Multipoint HPSM I-NOC FH Backoffice IP/MPLS
4000152 Proper Proper
Service Problemtidak bisa di VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400080 Proper Proper
Service Problemintermittent VPN ServiceL2 Multipoint HPSM I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problemintermittent VPN ServiceL2 Multipoint HPSM I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problemintermittent VPN ServiceL2 Multipoint HPSM I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problemproblem rouVPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000166 Proper Proper
Service Problemintermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Provide Information
info rfo VPN ServiceL2 Multipoint HPSMI-NOC FH Backoffice IP/MPLS
4000137 Proper Proper
Service Problemintermittent VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problemmac move VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400059 Proper Proper
Service Problemintermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Service Problemreroute Tel NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper
Service Problemtidak bisa a NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service ProblemSDP Down VPN ServiceL2 Multipoint Whatsapp Access Back Oficce400015 Proper Proper
Service ProblemBGP Down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Service ProblemSDP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problemintermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Service Problemintermittent VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Cacti Updatecreate cacti Non Service Non Service Email TO Kalisumapa 400065 Proper Proper
Backbone Congestion (Domestic
high utilLink)Non Service Non Service Whatsapp
TO East Java & Bali Nusra
400020 Proper Proper
Cacti Updateupdate user Non Service Non Service Email TO Sumatera 4000125 Proper Proper
Service Problem
ping size besVPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
TO West & Central Java
400015 Proper Proper
Service Problem
vlan down VPN ServiceL2 Multipoint Email
TO East Java & Bali Nusra
400095 Proper Proper
Service Problem
intermittent VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
sap down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper
Service Problem
intermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
vlan down VPN Service
L2 Point to Point Email TO Kalisumapa 400019 Proper Proper
Service Problem
SDP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper
Service Problem
SDP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem
intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Service Problem
intermittent VPN Service
L2 Point to Point HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP Down VPN Service
L2 Point to Point HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem
intermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Network Change Impact
IP Icon+ unr NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem
intermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem
routing tidakVPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000166 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
40007 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
MTU too smaVPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
BGP Down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper
Create/Modify Macadd
Filter
mac filteNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper
Service Problem
flapping VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400079 Proper Proper
Service Problem
link down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
VC state Do VPN Service
L2 Point to Point HPSM
I-NOC FH Backoffice IP/MPLS
400073 Proper Proper
Service Problem
high latency Non Service Non Service Whatsapp
IP SPM L2 Indosat400019 Proper Proper
Others create interfNon Service Non Service Whatsapp
IP SPM L2 Indosat4000147 Proper Proper
Create/Modify Macchange
Filter mac Nf AP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper
Service Problem
BTS down VPN ServiceL2 Multipoint Email TO Sumatera 400095 Proper Proper
Service Problem
high latency VPN ServiceL2 Multipoint HPSM IP SPM L2 Indosat400019 Proper Proper
Service Problem
SDP down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Traffic Load Share
Load Share tNon Service Non Service Email TO Kalisumapa 4000155 Proper Proper
Service Problem
high latency VPN ServiceL2 Multipoint HPSM IP SPM L2 Indosat400019 Proper Proper
Service Problem
high latency VPN Service L3 VPN HPSM IP SPM L2 Indosat400019 Proper Proper
Service Problem
high latency NAP Service IDIA HPSM IP SPM L2 Indosat400019 Proper Proper
Service Problem
SDP down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
intermittent VPN Service L3 VPN HPSM IP SPM L2 Indosat400028 Proper Proper
Service Problem
create path sVPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Backbone Congestion (Domestic Link)Non Service Non Service
link congest Email TO Sumatera 4000155 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
TO West & Central Java
400060 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Provide Information
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem
SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000149 Proper Proper
Others add memberNon Service Non Service Email TO Kalisumapa 400040 Proper Proper
Service Problem
link Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000139 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
web acces p NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem
web acces p NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Others Cannot saveNon Service Non Service Email
Configuration Management
4000115 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
create LSP VPN ServiceL2 Multipoint Email TO Jabodetabek 400028 Proper Proper
Service Problem
SDP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
intermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Improper Proper
Service Problem
link custom VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem
request reseVPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
4000162 Proper Proper
Network Change Impact
SDP Down VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem
ping antar mVPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
link congest VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
tidak bisa pi VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000129 Proper Proper
Service Problem
streaming yoNAP Service INP HPSM
I-NOC FH Backoffice400069
IP/MPLS
400071Proper Proper
Service Problem
BGP inix Do NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper
Service Problem
request chanNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
ping via LSP VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
ping antar mVPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
SDP huawei VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
4000172 Proper Proper
Service Problem
ip tujuan ti NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Cacti Updatecreate graphNon Service Non Service Email
Configuration Management
4000141 Proper Proper
Service Problemping interm NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
SDP Creation create SDP Non Service Non Service Email
Configuration Management
400028 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
BGP Down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SAP Down byVPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down byVPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down byVPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down byVPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
intermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Backbone Degradation (Domestic Link)Non Service Non Service
ospf exchan Email
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem
SDP Down byVPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem
SDP Down VPN ServiceL2 Multipoint HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem
High util Non Service Non Service Email
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
SDP CreationCreate new pVPN ServiceL2 Multipoint HPSM TO Kalisumapa 400019 Proper Proper
Service Problem
intermittent VPN ServiceL2 Multipoint Email
I-NOC FH Backoffice IP/MPLS
400037 Proper Improper
Service Problem
lsp ping exis VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Received Date Response Time Resolution
Escalate
(Menit)
Start to
End
Escalation
L2Escalation
Escalate
SGP L2 SGP
toL2L2SGP
PIC
Indosat
L1 IPS Status Note
7/22/2019 9:04 7/22/2019 9:09 0:05 5 No No Anton Closed reroute via NTT
7/22/2019 9:59 7/22/2019 10:18 0:19 19 No No JauharMSR-EN1 Closed
unmanage, sudah dieskalasi oleh tim LN
7/22/2019 10:37 7/22/2019 10:38 0:01 1 No No Anton Closed leaking
7/22/2019 9:58 7/22/2019 10:34 0:36 36 No No Jauhar Closed optimasi via WHL
7/22/2019 11:44 7/22/2019 12:26 0:42 42 No No Jauhar Closed optimasi via WHL
7/22/2019 12:10 7/22/2019 12:27 0:17 17 No No Jauhar Closed optimasi via LSP
7/22/2019 12:03 7/22/2019 12:57 0:54 54 No No Jauhar Closedcek routing sudah sesuai
7/22/2019 14:28 7/22/2019 14:41 0:13 13 No No Jauhar Closed ubah ke ldp
7/22/2019 14:40 7/22/2019 15:02 0:22 22 No No Anton Closed last change Juni
7/22/2019 14:37 7/22/2019 15:41 1:04 64 No No Jauhar Closed optimasi, normal ping
7/22/2019 15:37 7/22/2019 15:57 0:20 20 No No Anton Closed delete mac move
7/22/2019 16:16 7/22/2019 16:24 0:08 8 No No Anton Closed cek ping normal
7/22/2019 16:39 7/22/2019 16:57 0:18 18 No No Anton Closed reroute telkom
7/22/2019 16:49 7/22/2019 17:03 0:14 14 No No Anton Closedroute sudah via Telkom
7/22/2019 17:49 7/22/2019 17:54 0:05 5 No No Anton Closed reset sdp
7/22/2019 16:59 7/22/2019 17:13 0:14 14 No Yes Anton Closed
cek list neighbor tidak ada
7/22/2019 18:30 7/22/2019 19:33 1:03 63 No No Jauhar sdp
Closed
down karena lsp down, delete lsp
7/22/2019 18:55 7/22/2019 19:46 0:51 51 No tunning
No Dahlia
metric disisi Closed
BPP-MTH-CN1 , sebelumnya metric 21 saat ini me
7/22/2019 19:52 7/22/2019 20:14 0:22 22 No No Dahlia Link tsb Closed
tidak terisi traffic karena kapasitas 1G.
7/22/2019 19:47 7/22/2019 20:34 0:47 47 No No Riya Closed Create cacti
7/22/2019 20:18 7/22/2019 21:32 1:14 74 No setNo
metric
Riyadisisi JTR-AN1
Closedke arah JMR-AN1, before no metric, skrg di s
7/23/2019 4:30 7/23/2019 5:11 0:41 41 No No Riya Closed update user cacti
7/23/2019 8:04 7/23/2019 8:22 0:18 18 No No Rangga
set adspec
Closed
LSP, menanyakan setting mtu di last mile
7/23/2019 8:18 7/23/2019 8:24 0:06 6 No No Jauhar Closed reset sdp
7/23/2019 8:56 7/23/2019 9:03 0:07 7 No No Rangga Closed
lepas pasang loop protection
7/23/2019 9:43 7/23/2019 10:10 0:27 27 No No Jauhar Closed optimasi via LSP
7/23/2019 10:01 7/23/2019 10:15 0:14 14 No ubah
Nopath
Rangga
via Strict namun
Closed masih RTO karena congest impact main lin
7/23/2019 12:00 7/23/2019 12:10 0:10 10 No No Rangga Closed
lepas pasang loop protection
7/23/2019 11:39 7/23/2019 12:14 0:35 35 No No Rangga Closed reroute lsp
7/23/2019 12:24 7/23/2019 13:12 0:48 48 No No Rangga reroute
Closed
via OC3 dan reconfig mesh ke spok
7/23/2019 14:01 7/23/2019 14:08 0:07 7 No No Jauhar Closed delete tunnel policy
7/23/2019 14:36 7/23/2019 14:39 0:03 3 No No Rangga Closed create path loose
7/23/2019 11:37 7/23/2019 13:05 1:28 88 No No Jauhar
tidak dapat
Closed
load balancing, repointing sdp ke bkr-pe1
7/23/2019 13:48 7/23/2019 13:52 0:04 4 No No Jauhar Closedmenyamakan jalur lsp PP
7/23/2019 14:21 7/23/2019 15:34 1:13 73 No No Rangga Closed cek sdp sudah up
7/23/2019 16:29 7/23/2019 16:45 0:16 16 No No Rangga Closed
optimasi lsp untuk inp via jkt-mdn
7/23/2019 16:56 7/23/2019 17:00 0:04 4 No No Rangga Closed add path loose
7/23/2019 15:40 7/23/2019 17:33 1:52 112 No Yes Jauhar Closed
delete static route di mdn-dia
7/23/2019 17:16 7/23/2019 17:49 0:33 33 No No Rangga impact
Closed
fo cut jkt-lpg tidak dapat dioptim
7/23/2019 16:13 7/23/2019 17:14 1:01 61 No No Dahlia info
Closed
plan reroute dan kepastian eksekusi
7/23/2019 20:05 7/23/2019 21:07 1:02 62 No No GalihoptimasiClosed
via LSP (path to_JKT-KDT-AN1-ESS6_Strict)
7/23/2019 20:50 7/23/2019SDP
21:13
down0:23
dikarenakan
23 LSPNoyang digunakan
No pada
GalihSDP disisiClosed
KPI-CORE down, kami coba tambahkan LDP pad
7/23/2019 21:48 7/23/2019 22:35 0:47 47 No No Dahlia Closed reset sdp
Telah kami optimasi dengan membuat kan jalur baru di sisi PLG-A45 , saat ini sdp
7/23/2019 22:05 7/23/2019 23:22
Disisi1:17
KPI-CN4
77tidak No
kami lakukan pindah
No Dahlia
path karenaClosed
berdasarkan pengecekan kami, jalur existing leb
7/24/2019 1:46 7/24/2019 2:21 0:35 35 Saat
No ini sudah kami
Yesbuatkan
Galih LSP to-BTL-EN1
Closed untuk pelanggan tersebut dan dapat pi
7/24/2019 7:16 7/24/2019 8:00 0:44 44 No Sudah kamiNo
reset
Rangga
BGP no improve
Closed dan cek service L2 normal. Mohon reset di
7/24/2019 10:17 7/24/2019 10:38 0:21 21 No No Rangga Closed add mac filter
7/24/2019 10:40 7/24/2019 11:31 0:51 51 No ping spike
No Rangga
merupakan behavior
Closed SASM, jalur antar metro juga tidak ada y
7/24/2019 10:29 7/24/2019 11:48 1:19 79 No optimalisasi
No arifindan modify
Closed
beberapa path untuk backup karena hanya 1 p
7/24/2019 10:14 7/24/2019 11:54 1:40 100 No No Rangga
change to vsi
Closed
dan service mtu di kedua sisi disamakan 2000
7/24/2019 9:30 7/24/2019 11:00 1:30 90 No No arifin optimasi
Closed path via LPG-PLG dan LPG-BKL
7/24/2019 12:30 7/24/2019 12:45 0:15 15 No No Rangga Closedcreate IP PTP TKO-BTN
7/24/2019 13:21 7/24/2019 13:37 0:16 16 No No Rangga Closed change mac filter
7/24/2019 13:14 7/24/2019 13:43 0:29 29 No No Rangga
reset vlan 3544
Closed
dan 3644 yg terdeteksi looping di MTP-EN1
7/24/2019 13:30 7/24/2019 14:05 0:35 35 No No arifin Closed change path
7/24/2019 14:19 7/24/2019 14:57 0:38 38 No No arifin Closed create LSP
7/24/2019 14:27 7/24/2019 15:07 0:40 40 No No
BPP-PNJ-EN1
arifin hanya
Closed
memiliki 1 kaki ke BPP-PTG-EN1 dan intermitt
7/24/2019 14:36 7/24/2019 16:16 1:40 100 No No arifin Closed
optimasi dengan reroute LSP transit
7/24/2019 16:28 7/24/2019 17:08 0:40 40 No create
No path
arifinvia MDN,
Closed
saat ini bestpath karena main link via JKT-LPG
7/24/2019 16:44 7/24/2019 16:51 0:06 6 No No Rangga Closed change path
7/24/2019 16:49 7/24/2019 16:57 0:08 8 No No Rangga Closed link sudah stabil
7/24/2019 16:54 7/24/2019 17:31 0:37 37 No create LSP
Noviarangga
KBS-AN1, link
Closed
SRC-PE1<>PDGL-AN1 Down dan CGD-AN1<>AK
7/24/2019 17:19 7/24/2019 17:53 0:34 34 No No Rangga Closed
create LSP di SGI-CN2 via BTM-CN2
7/24/2019 17:11 7/24/2019 17:56 0:45 create
45 path
Nostrict via DMC-CN2
No arifin
DMC-AN2Closed
BMI-EN1 WLN-EN1, menghindari segment co
7/24/2019 18:10 7/24/2019 18:30 0:20 20 No No rangga modify
Closed path dan binding ke SDP 9192
7/24/2019 18:39 7/24/2019 18:57 0:18 18 No No rangga Closed create LSP di SRC-PE1
7/24/2019 20:11 7/24/2019 20:21 0:10 10 No No Jauhar Closed reset sdp
7/24/2019 19:43 7/24/2019 20:21 0:38 38 No No Galih Closedoptimasi lsp dari sisi lpg
7/24/2019 19:17 7/24/2019 20:24 1:07 67 No No Jauhar addClosed
ip system ke prefix list remote area 17
7/24/2019 20:00 7/24/2019 20:28 0:28 28 No No Galih Closed cek sdp ping normal
7/24/2019 20:44 7/24/2019 21:44 1:00 60 No No Jauhar Closed
optimasi LSP via DLG-AN1
7/24/2019 19:51 7/24/2019 20:21 0:30 30 No No Jauhar
Add IP system
Closed
BGP-EN1 ke prefix-list "remote-to-area17"
7/24/2019 21:36 7/24/2019 22:29 0:53 53 No No Jauhar Closed optimasi LSP
7/24/2019 21:40 7/24/2019 23:04 1:23 83 No No Galih suspect
Closed
link diisi trafik S1U tidak dapat dioptim
7/25/2019 4:27 7/25/2019 4:36 0:09 9 No No Jauhar Closed ganti ke LDP
7/25/2019 8:16 7/25/2019 8:22 0:06 6 No No rangga Closedreset namun no improve
7/25/2019 8:42 7/25/2019 8:56 0:14 14 service
No sengaja di No
shutdown
ranggauntuk Closed
mengurangi beban trafik karena link ke arah anto
7/25/2019 9:13 7/25/2019 9:22 0:09 9 No No rangga
pengecekan
ClosedSDP sudah UP flag PathMTUTooSmall
7/25/2019 10:42 7/25/2019 11:31 0:49 49 No bundling
No dhioint TenGigClosed
0/1/0/2/1 dan 0/1/0/2/2 ke dalam bundle ethe
7/25/2019 10:39 7/25/2019 10:52 0:13 13 No No rangga
link fisikClosed
port 0/3/2 di MDN-LPH ke arah akses down
7/25/2019 10:58 7/25/2019 11:38 0:40 40 No jalurnya
No rangga
hanya SBS-EN2<>BCP-CN1
Closed yang congest dan tidak alternati
7/25/2019 11:47 7/25/2019 12:06 0:19 19 No No dhio Closed change to LDP
7/25/2019 9:39 7/25/2019 10:03 0:24 24 No diNo
arahkan
dhio untuk koordinasikan
Closed dengan admin web karena terdapat
7/25/2019 12:54 7/25/2019 13:06 0:12 12 No link tidak
No dapat
dhio dioptimasi
Closed
karena link SPT-EN1<>DLA-EN2 tidak mendap
7/25/2019 13:45 7/25/2019 15:45 2:00 120 No No dhioping ke pair.com
Closed normal dan ke Thingiverse.com RTO
7/25/2019 14:57 7/25/2019 15:26 0:29 29 No No dhio Closed delete tec file
7/25/2019 16:29 7/25/2019 16:48 0:19 19 No No rangga Closed reset SDP
7/25/2019 16:57 7/25/2019 17:51 0:54 54 No link CRG ><No
DMC-AN2
dhio via CSC
Closed
ATN sepertinya tidak sesuai BP, CRG 1(G) >< DM
7/25/2019 21:45 7/25/2019 22:15 0:30 30 No No arifin Closedcreate path baru via BTM
7/25/2019 22:55 7/25/2019 23:20 0:25 25 No No Jauhar Closed optim via sol-dlg
7/25/2019 23:05 7/25/2019 23:49 0:44 44 No No arifin Closed optim via sol-dlg
7/25/2019 20:01 7/25/2019 20:36 0:35 35 No No arifin Closedcek port di sisi acs down
7/26/2019 6:09 7/26/2019 6:19 0:10 10 No No arifin reset
Closed
port masih down, suggest cek fisik
7/26/2019 9:01 7/26/2019 9:33 0:32 32 No pengecekan
No Dhio sdp sudah up dan ip pelanggan sudah bisa diping
Closed
Untuk request migrasi dari gsa tidak dapat disupport karena masih scop
7/26/2019 9:17 7/26/2019 10:00 0:43 43 No No Fajri
sudah createClosed
path lsp baru , namun hasil masih intermittent
7/26/2019 9:44 7/26/2019 10:16 0:32 32 No create
NoLSP
Dhio
via SIO-AN1
Closed
>< TJG >< PRN >< MTW menghindari segment c
7/26/2019 10:13 7/26/2019 13:37 3:24 204 Yes Yes Fajri pak
Closed
alac akan escalasi ke iqbal huawei
7/26/2019 10:47 7/26/2019 13:54 3:07 187 Yes link tidak dapat
Yes Fajri
dioptimasi dan
Closed
info pak Ariesta isat sedang dalam proses upg
7/26/2019 13:36 7/26/2019 13:44 0:08 8 No Sudah kamiNo
reset
Dhio
BGP no improve
Closed dan cek service L2 normal. Mohon reset di
7/26/2019 14:29 7/26/2019 14:34 0:05 5 No No Fajri Closed change path lsp
7/26/2019 16:10 7/26/2019 17:19 1:09 69 No No Dhio Closedcreate lsp pulang pergi
7/26/2019 16:54 7/26/2019 17:36 0:41 41 No No Fajri Closed change path lsp
7/26/2019 16:29 7/26/2019 17:31 1:02 62 No No Dhio
add config remote-peer
Closed di sisi KND-POA-CN2-X3 kearah KLK
7/26/2019 17:48 7/26/2019 17:56 0:08 8 Nohasil segmentasi
No normal
Fajri semua,Closed
menyarankan agar pelanggan tidak test menggu
7/26/2019 17:46 7/26/2019 17:57 0:11 11 No No Dhio Closed create graph cacti
7/26/2019 17:58 7/26/2019 18:58 1:00 60 No No Dhio Closed optimasi via LDP
7/26/2019 17:50 7/26/2019 19:34 1:44 104 No No rangga Closed create SDP
7/26/2019 20:36 7/26/2019 20:59 0:23 23 No No arifin Closed
create lsp via sby madiun
7/26/2019 20:59 7/26/2019 21:03 0:04 4 No No rangga Closed reset SDP
7/26/2019 20:41 7/26/2019 21:29 0:48 48 No main No
link UTG-AN1<>TBW-EN1
rangga Closed dan TBW-EN2 ospf down, tidak ada alter
7/26/2019 21:09 7/26/2019 21:43 0:34 34 No No rangga Closed
reset dan lepas pasang ALMP
7/26/2019 23:19 7/26/2019 23:24 0:05 5 No No rangga Closed reset SDP
7/27/2019 13:03 7/27/2019 13:44 0:41 41 No No Riya Closed create lsp
7/27/2019 17:15 7/27/2019 17:25 0:10 10 No sudah reset
No Fajri
SAP namun masih
Closeddown, menyarankan dilakukan pengecekan
7/27/2019 17:49 7/27/2019 18:50 1:01 61 No No Fajri Closed reset SDP
7/27/2019 17:49 7/27/2019 18:50 1:01 61 No No Fajri Closed reset SDP
7/27/2019 17:46 7/27/2019 18:38 0:52 52 No No Fajri Closed reset SDP
7/27/2019 22:56 7/27/2019 23:02 0:06 6 No No dhio change
Closed
path to_BJM-BNL-EN1-SAR8_Strict
7/27/2019 23:22 7/27/2019 23:45 0:23 23 No No dhio
tidak dapat
Closed
di optimasi, link UP hanya via PTK-KTP-EN1
7/28/2019 0:40 7/28/2019 0:58 0:18 18 No No arifin Closed
add BGP tunnel dan cretaet LSP
7/28/2019 2:44 7/28/2019 2:52 0:08 8 No No arifin Closed reset SDP
7/28/2019 16:03 7/28/2019 16:14 0:11 11 No Hasil pengecekan
No
optimasi
Riya vialink
kami bgp-tunnel
Closed
dari (add bgp tunnel
JKT-CRG-EN1 ke arahunder SDP 146terpantau
JKT-KDT-AN1 at MLG-PE
7/28/2019 10:05 7/28/2019 11:11 Kami coba untuk set metric di sisi KDT-AN1 namun no improve, kemungkinan traffic
Sedangkan kami1:06
cek link66 No lain hanya keNo
alternatif Riya via CSC
DMC-AN2 Closed
namun ping ptp terpantau intermitten sehingg
7/28/2019 11:38 7/28/2019 12:30 0:52 52 No UntukNo
service
Ghifari
ID dengan Closed
VLAN berikut sudah kami tambahkan path baru
Hasil pengecekan kami tidak terdapat jalur alternatif lain dari SIO-CN1 menuju ASA-EN1 karena terdapat link
7/28/2019 16:54 7/28/2019 18:34 1:39 99 No dan diNo
segment
Riya AIR-EN1>< Closed
PLH-EN1 sehingga tidak dapat kami lakukan o
7/29/2019 6:20 7/29/2019 6:47 0:27 27 No No Dhio Closed create path lsp
External Customer
Special Note
CHLUMBERGER GEOPHYSICS NUSANTARA
PT. MIDI UTAMA INDONESIA
BCA
Astra
RAGON TECHNOLOGY AND INNOVATION
BCA
Mandala Lintas Nusa
HKT GLOBAL
T. ASTRA SEDAYA FINANCE SAMARINDA
te mac move
MITRA LINTAS MULTIMEDIA
END RUTIN POLITEKNIK NEG MALANG
PERGURUAN TINGGI COMPUTER PADANG
PT. MEDIA ANTAR NUSA
MANDALA LINTAS NUSA
PT.SATNETCOM BALIKPAPAN
TTE DATA COMMUNICATION INDONESIA
MR-AN1, before no metric, skrg di set 11.
BTPN
ng loop protection
MAYBANK INDONESIA
BTPN
ng loop protection
MITRA LINTAS MULTIMEDIA
an reconfig mesh ke spok
MANDALA LINTAS NUSA
SUMATERA MULTIMEDIA SOLUSI
MUHAMMADIYAH KALIMANTAN TIMUR
PT MORA TELEMATIKA INDONESIA
KOBE BOGA UTAMA
TELEMEDIA PRIMA NUSANTARA
RAGON TECHNOLOGY AND INNOVATION
node GERBANG
baru mdn-sgi-dia,
KARYA MENTARI
eskalasi langsung ke isat karena tidak bisa akses node
ARTA PRIGEL
BCA
BT COMMUNICATIONS INDONESIA
PT PANIN BANK TBK
HUTCHISON 3 INDONESIA
INDONESIA COMNETS PLUS PT
MITRA LINTAS MULTIMEDIA
APLIKANUSA LINTASARTA
PT BANK HSBC INDONESIA
RANS-PACIFIC PETROCHEMICAL INDOTAMA
JALA LINTAS MEDIA
a LPG-PLG dan LPG-BKLreq pak dakrun
P PTP TKO-BTN req mas ugie
MITRA LINTAS MULTIMEDIA
yg terdeteksi looping di MTP-EN1
PT SUPRA PRIMATAMA NUSANTARA
PT BANK HSBC INDONESIA
DERMAGA PERKASAPRATAMA
an reroute LSP transit
APLIKANUSA LINTASARTA
PT. MULTIPERSADA GATRAMEGAH
BADAN KEUANGAN DAERAH PROVINSI LAMPUNG
DGL-AN1 Down dan CGD-AN1<>AKS-AN1 Down
GUNTUNG IDAMANNUSA
WLN-EN1, menghindari segment congest WLN-EN1 to DMC-AN2
PT. INDOSAT MEGA MEDIA
LSP di SRC-PE1
IM2
prefix list remote area 17
IM2
IM2
ke prefix-list "remote-to-area17"
TIKI JALUR NUGRAHA EKAKURIR
fik S1U tidak dapat dioptim
mun no improve
eban trafik karena link ke arah anton berpotensi congest
PAMA PERSADA NUSANTARA
an 0/1/0/2/2 ke dalam bundle ether 101
SARANA INDUSTAMA PERKASA PT
SAMUDERA SAWIT NABATI
PT. SUKAJADI SAWIT MEKAR
SILOAM INTERNATIONAL HOSPITALS TBK
HUTCHISON 3 INDONESIA
SOLO MURNI
nya tidak sesuai BP, CRG 1(G) >< DMC-AN2 (10G)
PANJI PERKASA INDONESIA
Lintasarta
a segmentasi
ARGON DATA
dari BBIP,
INTERKONEKSI
sudah difollow up namun tidak ada feedback
PT. BANK UOB INDONESIA
h down, suggest cek fisik
BCA KCU Semarang
PT. SUMBER ALFARIA TRIJAYA
BANK SYARIAH MANDIRI
menunggu
Bank BCAhasil
KCPpengecekan
Ampenan eskalasi karena jumatan
menunggu
PT. APLIKANUSA
hasil pengecekan
LINTASARTAeskalasi karena jumatan
MITRA LINTAS MULTIMEDIA
SATNETCOM BALIKPAPAN
sp pulang pergi
ACH NETWORK SERVICES INDONESIA PT
SAMPOERNA
ALIANSI TEKNOLOGI INDONESIA
e graph cacti
MITRA LINTAS MULTIMEDIA
PT SUPRA PRIMATAMA NUSANTARA
GIGA PATRA MULTIMEDIA
PT ASTRA INTERNATIONAL
menyarankan dilakukan pengecekan disisi akses
PRIMACOM INTERBUANA
INDOSAT MEGA MEDIA
nnel dan cretaet LSP
gp tunnel
N1 ke arahunder SDP 146terpantau
JKT-KDT-AN1 at MLG-PE2)
tidak stabil[1].
un no improve, kemungkinan traffic berasal dari LSP[2].
g ptp terpantau intermitten sehingga tidak dimungkinkan untuk dilakukan optimasi[3].
t sudah kami tambahkan path baru pada LSP
ntuk eskalasiPT.
WOSUMBER
via HPSM sehingga BBIP belum / tidak eskalasi WO via HPSM ke IPSPM
PT. SUMBER ALFARIA TRIJAYA
Date WeekWO /Ticket ID OTRS ID
Monday, 15 juli 2019 29 WO132892 #201907154000
Monday, 15 juli 2019 29 WO132898 #201907154000
Monday, 15 juli 2019 29 WO132890 #201907154000
Monday, 15 juli 2019 29 WO132916 #201907154000
Monday, 15 juli 2019 29 WO132744 #201907154000
Monday, 15 juli 2019 29 #201907154000
Monday, 15 juli 2019 29 WO132904 #201907154000
Monday, 15 juli 2019 29 #201907154000
Monday, 15 juli 2019 29 WO132752 #201907154000
Monday, 15 juli 2019 29 WO132753 #201907154000
Monday, 15 juli 2019 29 WO132750 #201907154000
Monday, 15 juli 2019 29 #201907154000
Monday, 15 juli 2019 29 WO132926 #201907154000
Monday, 15 juli 2019 29 WO132930 #201907164000
Monday, 15 juli 2019 29 TT27879388 #201907164000
Tuesday, 16 juli 2019 29 WO132935 #201907164000
Tuesday, 16 juli 2019 29 #201907164000
Tuesday, 16 juli 2019 29 WO132892 #201907164000
Tuesday, 16 juli 2019 29 WO132776 #201907164000
Tuesday, 16 juli 2019 29 WO132777 #201907164000
Tuesday, 16 juli 2019 29 #201907164000
Tuesday, 16 juli 2019 29 WO132790 #201907164000
Tuesday, 16 juli 2019 29 #201907164000
Tuesday, 16 juli 2019 29 #201907164000
Tuesday, 16 juli 2019 29 WO132802 #201907164000
Tuesday, 16 juli 2019 29 WO132798 #201907164000
Tuesday, 16 juli 2019 29 WO132809 #201907164000
Tuesday, 16 juli 2019 29 WO133001 #201907164000
Tuesday, 16 juli 2019 29 WO132812 #201907164000
Tuesday, 16 juli 2019 29 WO132815 #201907174000
Tuesday, 16 juli 2019 29 WO133012 #201907174000
Tuesday, 16 juli 2019 29 WO133011 #201907174000
Tuesday, 16 juli 2019 29 WO132816 #201907174000
Tuesday, 16 juli 2019 29 #201907174000
Wednesday, 17 juli 201929 WO132817 #201907174000
Wednesday, 17 juli 201929 WO132821 #201907174000
Wednesday, 17 juli 201929 TT27902875 #201907174000
Wednesday, 17 juli 201929 WO133231 #201907174000
Wednesday, 17 juli 201929 WO133037 #201907174000
Wednesday, 17 juli 201929 WO133038 #201907184000
Wednesday, 17 juli 201929 WO133236 #201907184000
Wednesday, 17 juli 201929 TT27904750 #201907184000
Wednesday, 17 juli 201929 TT27906288 #201907184000
Wednesday, 17 juli 201929 #201907184000
Wednesday, 17 juli 201929 WO133046 #201907184000
Wednesday, 17 juli 201929 WO133070 #201907194000
Wednesday, 17 juli 201929 WO133256 #201907194000
Wednesday, 17 juli 201929 WO133027 #201907194000
Wednesday, 17 juli 201929 WO132310 #201907194000
Wednesday, 17 juli 201929 WO133062 #201907194000
Wednesday, 17 juli 201929 WO133073 #201907194000
Wednesday, 17 juli 201929 WO133079 #201907194000
Wednesday, 17 juli 201929 WO133076 #201907194000
Wednesday, 17 juli 201929 WO133276 #201907194000
Wednesday, 17 juli 201929 WO133086 #201907194000
Wednesday, 17 juli 201929 WO133292 #201907184000
Wednesday, 17 juli 201929 WO133304 #201907184000
Wednesday, 17 juli 201929 WO133303 #201907184000
Wednesday, 17 juli 201929 #201907184000
Wednesday, 17 juli 201929 #201907184000
Wednesday, 17 juli 201929 WO133089 #201907184000
Thursday, 18 juli 2019 29 WO133091 #201907184000
Thursday, 18 juli 2019 29 WO133307 #201907184000
Thursday, 18 juli 2019 29 #201907184000
Thursday, 18 juli 2019 29 WO133311 #201907184000
Thursday, 18 juli 2019 29 WO133314 #201907184000
Thursday, 18 juli 2019 29 #201907184000
Thursday, 18 juli 2019 29 WO133112 #201907184000
Thursday, 18 juli 2019 29 WO133130 #201907184000
Thursday, 18 juli 2019 29 WO133336 #201907184000
Thursday, 18 juli 2019 29 WO133326 #201907184000
Thursday, 18 juli 2019 29 WO133138 #201907184000
Thursday, 18 juli 2019 29 WO133140 #201907184000
Thursday, 18 juli 2019 29 WO133142 #201907184000
Thursday, 18 juli 2019 29 #201907184000
Thursday, 18 juli 2019 29 #201907194000
Thursday, 18 juli 2019 29 WO133158 #201907194000
Thursday, 18 juli 2019 29 WO133359 #201907194000
Thursday, 18 juli 2019 29 WO133160 #201907194000
Thursday, 18 juli 2019 29 WO133365 #201907194000
Friday,19 juli 2019 29 WO133364 #201907194000
Friday,19 juli 2019 29 #201907194000
Friday,19 juli 2019 29 #201907194000
Friday,19 juli 2019 29 #201907194000
Friday,19 juli 2019 29 WO133388 #201907194000
Friday,19 juli 2019 29 WO133405 #201907194000
Friday,19 juli 2019 29 WO133200 #201907194000
Friday,19 juli 2019 29 WO133204 #201907224000
Friday,19 juli 2019 29 TT27949517 #201907204000
Friday,19 juli 2019 29 TT27949948 #201907204000
Friday,19 juli 2019 29 TT27948979 #201907204000
Friday,19 juli 2019 29 WO133417 #201907204000
Friday,19 juli 2019 29 WO133382 #201907204000
Friday,19 juli 2019 29 WO133416 #201907204000
Friday,19 juli 2019 29 WO133419 #201907204000
Friday,19 juli 2019 29 TT27950861 #201907204000
Friday,19 juli 2019 29 WO133420 #201907204000
Friday,19 juli 2019 29 WO133422 #201907204000
Saturday, 20 juli 2019 29 #201907204000
Saturday, 20 juli 2019 29 TT27951459 #201907204000
Saturday, 20 juli 2019 29 WO133449 #201907204000
Saturday, 20 juli 2019 29 #201907204000
Saturday, 20 juli 2019 29 WO133441 #201907204000
Saturday, 20 juli 2019 29 WO133221 #201907204000
Saturday, 20 juli 2019 29 WO133224 #201907204000
Saturday, 20 juli 2019 29 WO133218 #201907204000
Saturday, 20 juli 2019 29 WO133629 #201907244000
Saturday, 20 juli 2019 29 WO133456 #201907204000
Saturday, 20 juli 2019 29 WO133632 #201907204000
Saturday, 20 juli 2019 29 WO133222 #201907204000
Saturday, 20 juli 2019 29 TT27958935 #201907204000
Saturday, 20 juli 2019 29 WO133641 #201907204000
Saturday, 20 juli 2019 29 #201907214000
Saturday, 20 juli 2019 29 #201907214000
Saturday, 20 juli 2019 29 WO133460 #201907214000
Sunday, 21 juli 2019 29 WO133647 #201907214000
Sunday, 21 juli 2020 29 WO133461 #201907214000
Sunday, 21 juli 2021 29 WO133652 #201907214000
Sunday, 21 juli 2022 29 WO133470 #201907214000
Sunday, 21 juli 2023 29 WO133482 #201907214000
Sunday, 21 juli 2024 29 WO133654 #201907214000
Sunday, 21 juli 2025 29 WO133462 #201907214000
Sunday, 21 juli 2026 29 TT27986915 #20190722400
Sunday, 21 juli 2027 29 WO133666 #201907224000
Sunday, 21 juli 2028 29 WO133662 #20190722400
Sunday, 21 juli 2029 29 WO133664 #201907224000
Subject Request Type
RE: [PL2] [INTERNAL] [HIGH LATENCY] SR# 2-274484150985 INDOSAT MEGA MEDIA DETH I Problem Handling
RE: [PR1] [CHRONIC] [LATENCY] SR#2-274484939022 INDOSAT SINGAPORE PTE LTD IETH Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-274483941238][BANK BTPN] [Link Indosat BTP Problem Handling
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-274494430373][BANK BTPN] [BTPN KCP Kotamubago
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-274493524694 DETH_MTX07871783_JKS_6321 Problem Handling
error save at sol-pe1 Problem Handling
RE: [S3] [WO132904] [INTERNAL] [INTERMITTEN] SR#2-274483486073 || TRANSKON JAYA Problem Handling
Not enough space at destination JKT-KPI-CN4-SR12 Problem Handling
RE: [PR2] [WO128570] [INTERMITTEN] SR# 2-273592392979 & 2-274192253362 REACH Problem Handling
RE: [S3] [INTERNAL] [Intermitten] SR#2-274494079261 VALE INDONESIA PT, TBK DETH VAL Problem Handling
RE: [S3] [INTERNAL] [LATENCY] SR# 2-274485151673 KINO INDONESIA TBK DIA_MTX085 Problem Handling
RE: [Indosat] Packet Loss OCOM ME Jakarta - Probe 6 OCOM Jatiluhur Problem Handling
RE: [EP] [INTERNAL] [High Error] [SR#2-274498880138] [DIPVPN_MTX07714472_SSI_5092] Problem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-274500379771 TELEMEDIA NETWORK CAKRAWALA Problem
DIP Handling
[ESKALASI] IP ACCESS ME_BACKHAUL MLG-BGL-EN1-SAR8 PhysicalPort#Port 1/5/8 Problem Handling
RE: [S3] [INTERNAL] [IP ACCESS PROBLEM] SR#2-274494057472 RSUD TAMAN HUSADA BONTA Problem Handling
Request Binding sdp vlan 3353 dan 3453 JKT-KPI-CN <> JKT-CSE-EN1 Non Problem Handling
RE: [PL2] [INTERNAL] [HIGH LATENCY] SR# 2-274484150985 INDOSAT MEGA MEDIA DETH I Problem Handling
RE: [WO132776] [S3] [internal] [INTERMITTEN] SR# 2-274511721871 MEDIA SARANA AKSESProblem Handling
RE: [PL1] [INTERNAL] [DOWN] SR# 2-274511770353 PERTAMINA HULU ENERGI OGAN KO Problem Handling
Info Intermitten Packet Loss Problem Handling
Problem Handling
RE: [WO132790] [S3] [internal] [INTERMITTEN] SR#2-274512868500 DIA_MTX00004080_SAA
Req Create Tunnel Backup Radio BTS Under Punggiha dan Iwomenda Non Problem Handling
Degrade Link Metro Jabung <> Situbondo Problem Handling
Problem Handling
RE: [WO132802] [S3] [internal] [REDUCE BANDWIDTH] SR#2-274519008534,2-274519335562
RE: [PL1] [INTERNAL] [DOWN][WO132798] SR# 2-274521514902 DETH IM2 BDL-RGN 15080Problem Handling
RE: [S3] [WO132809] [internal] [LATENCY] SR#2-274522694826 IDIA J-U-S BPP 160368 JAV Problem Handling
RE: [S2] [INTERNAL] [Down] SR#2-274523567557 MITRA LINTAS MULTIMEDIA INIX_MTX0 Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-274522864982 COMTELINDO DETH CMTEL BPP-SAA 170Problem Handling
RE: [S2] [OPEN] [DOWN] [SR#2-274527025798] [SAIPEM INDONESIA, PT] [DIA_MTX0375 Problem Handling
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-274527430682 HUTCHISON 3 INDONESIA Problem Handling
RE: [PR3] [internal] [INTERMITTEN] SR#2-274526717779 AT&T GLOBAL NETWORK SERVIC Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-274522933995 || KALTIM PARNA INDUSTRI, PT || IDIA Problem Handling
RE: Flapping Area Serang Problem Handling
RE: [S1] [OPEN] [DOWN] [SR# 2-274529195365] [PT UNION ROUTELINK COMMUNICATIO Problem Handling
RE: [S3] [internal] [WEBSITE ACCESS PROBLEM] SR#2-274521522333 DINAS PENDIDIKAN Problem Handling
ESCALATE TT27902875 IMPACT: Looping ## SpokeSdpBinding#circuit-4006-1358#macMov Problem Handling
RE: [S1] [WO133231] [INTERNAL] [DOWN] SR# 2-274538188769 CID DIA_MTX08484732_MProblem Handling
RE: [S2] [INTERNAL] [Down] SR#2-274538388351 UNIVERSITAS NAHDATUL ULAMA SURABAProblem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-274394077617, SR#2-274394145891 ARANA Problem Handling
Need Help Create routing to SBY-KYN-CORE | WO133236 Non Problem Handling
ESCALATE TT27904750 IMPACT: Looping ## SpokeSdpBinding#circuit-4010-1358#macMov Problem Handling
[Eskalasi Alarm] Memory Module ME_BACKHAUL BTM-BTC-EN1-SAR8 NetworkElement Problem Handling
Mohon bantuan reset sdp ME CN Problem Handling
RE: [S3] [INTERNAL] [LATENCY] SR# 2-274538498828 AICE ICE CREAM JATIM INDUSTRY Problem Handling
Pengecekan VLAN_3833-3933-4033 ME UNYUR WO133070 Problem Handling
RE: [PL2] [INTERNAL][INTERMITTEN] SR# 2-274542330866, 2, 3, 4, & 2-274543681229 CID Problem Handling
RE: [ES] [INTERNAL] [DOWN] SR# 2-274535798123 - 2-274535798879 PT. SUMBER ALFARIAProblem Handling
RE: [S3] [INTERNAL] [REDUCED BANDWITH] SR# 2-274030622951 PT. AGRO MUKO Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR#2-274541669588][BANK BTPN] [Link Indosat BTPNProblem Handling
RE: [S3] [INTERNAL] [HIGH LATENCY] SR#2-274544765286 ASOSIASI PENYELENGGARA JASAProblem Handling
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-274525439363 PT APLIKANUSA LINTASARTAProblem Handling
Problem Handling
RE: [PL2] [INTERNAL] [INTERMITTEN] SR#2-274522978927 DETH AP-LA PTI-PLB 150784 APLIK
RE: [S3] [INTERNAL] [INTERMITTEN] SR#2-274523062162 || SKYLINE SEMESTA || DETH_MTProblem Handling
RE: [S3] [INTERNAL] [Add PTR DNS] SR# 2-274550699980 IDIA STARE WBO 160398 BUT STNon Problem Handling
RE: [WO133292] [S3] [INTERNAL] [WEB ACCESS PROB ] SR# 2-274549552214 & 2-274549552 Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-274552739928] [DETH B-C-A SRG 170249] [PT. Problem Handling
RE: [ES] [INTERNAL] [DOWN] [2-274526698468] DIPV MIDIA SAA 161699 MASALAH KONE Problem Handling
[Eskalasi] Service ID 72040144 di MDN-BCP-CN1-SR12 Problem Handling
RE: Pengecekan VLAN_3345_3445 JKT-JSA-AN1-ESS6 Problem Handling
RE: [ES] [INTERNAL] [WO133089] Rekap Koneksi MPLS Branch KOTABUMI L273, L276...L474Problem Handling
RE: [S3] [internal] [INTERMITTEN] SR#2-274521517927 PT. SUMIDHAZ PERMATA BUNDA II Problem Handling
RE: Pengecekan Metro E Modernland ( JKT-MDL-AN1 ) > WO133307 Problem Handling
NE EID under Sidenreng Unmanaged
Problem Handling
[ES] [INTERNAL] [DIPV B-MMI BNJ 160565] [BANK MUAMALAT INDONESIA TBK] KCP BANDAR LAMPUNG - BANDAR JAYA - BYPASS [WO133
Problem Handling
[S1] [INTERNAL] [DOWN] SR#2-274563793631 & SR#2-274563793830 INIX_MTX08663814_Problem Handling
cek VLAN under me YOG-CDC-PE1-SR12 ke arah SKA-TCK-AN1 & SKA-BRL-EN1 Problem Handling
[ES] [INTERNAL] [INTERMITTENT] [2-274552030814] DIPV ALTRI PLK 160227 Koneksi Inte Problem Handling
[PL2] [WO133130] [INTERNAL] [LATENCY] SR#2-274567598193 DETH_MTX07714319_SMI_5093 Problem Handling
[S1] [CUSTOMER] [DOWN] SR#2-274573119829 UNIVERSITAS ISLAM INDONESIA DIPT U-I-I SMN 170019 Problem IPV6 down UII [WO13333
Problem Handling
Problem Handling
[PR2] [internal] [FLAPPING] SR#2-274552206962 ||REACH NETWORK SERVICES || DETH_MT
RE: [PL2] [INTERNAL] [INTERMITTEN] SR# 2-274564728489 PT SUPRA PRIMATAMA NUSAN Problem Handling
[S3] [WO133140] [INTERNAL] [WEB ACCES PROBLEM] SR# 2-274485150944 BEND. PENGEL Problem Handling
[EP] [INTERNAL] [DOWN] [SR#2-274573571523 ] [CID : MPLS RABOB 014 LMP 2M2170] [PT BANK RABOBANK INTERNASIONAL INDONESIA
Problem Handling
Mohon Activasi Cacti Lampung Innercity
Non Problem Handling
Mohon bantuan reset service SDP Problem Handling
RE: [EP] [INTERNAL] [INTERMITTEN] [SR# 2-274576367688] [PT ASTRA INTERNATIONAL] [D Problem Handling
RE: [S3] [INTERNAL] [BGP PROBLEM] SR# 2-274577849034 PUSAT DATA, STATISTIK DAN Problem Handling
RE: [S3] [INTERNAL] [IP ACCES PROB ] SR# 2-274579169140 & 2-274579169511 CID DIPT S-Problem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-274577848708 PT. BUMI MERBABU PERMAI DIPTProblem Handling
RE: [S3] [INTERNAL] [INTERMITTEN] SR# 2-274578296682 DUAK SATU DUA TIGA DIFD DUASProblem Handling
Reset VLAN sap 4/1/4 JKT-DMA-AN1 Problem Handling
Reset VLAN sdp 8101:9516 at MDN-BCP-CN1-SR12 Problem Handling
SDP Down 451:7204084 at JKT-KPI-AN1-ESS12 Problem Handling
[S-ESCALATION][S3][internal][INTERMITTEN][SR#2-274521480748][PT.SUMATERA PRIMA FProblem Handling
Reset SDP PGD-CN1
Problem Handling
[S1] [OPEN] [DOWN] SR#2-274608482322 PT NEC INDONESIA DETH_MTX00983925_CKR_4Problem Handling
[WO133204] [S3] [INTERNAL] [WEBSITE ACCESS PROBLEM] SR# 2-274591050792 - 2-2745 Problem Handling
[Eskalasi Alarm] High Utilization IP ACCESS ME_BACKHAUL MDN-AHJ-AN1-M8A The interf Problem Handling
ESCALATE TT27949948 IMPACT: High Utilization ## The interface traffic exceeds the thr Problem Handling
Problem Handling
ESCALATE TT27948979 IMPACT: High utilization ## PhysicalPort#Port 1/5/8#ThresholdCrossi
[S3] [internal] [INTERMITTEN] SR# 2-274622949374 SAMPOERNA AGRO DETH SAGRO KTP-SS Problem Handling
[EP] [INTERNAL] [SR#2-274592358938] [INTERMITTEN] [PT ASTRA INTERNATIONAL] [T664 Problem Handling
[WO133416] [PL2] [INTERNAL] [IP ACCES PROB] SR#2-274620647532 - 2-274620647578 || Problem Handling
RE: [S3] [INTERNAL] [LATENCY] SR# 2-274587646773 & SR# 2-274587837522 DJAYA SAMPOProblem Handling
ESCALATE TT27950861 IMPACT: High utilization ## PhysicalPort#Port 2/2/9#ThresholdCrossProblem Handling
RE: [S3] [internal] [INTERMITTEN] SR# 2-274631398147 CID DETH_MTX07728270_KRW_55 Problem Handling
RE: [PR3] [INTERNAL] [INTERMITTEN] SR#2-274639476983 BT COMMUNICATIONS INDONESIA Problem Handling
error save at tgl-pe-1 Problem Handling
[Eskalasi Alarm] High Utilization IP ACCESS ME_BACKHAUL MDR-PMK-AN1-SRA8 PhysicalPoProblem Handling
RE: WO133443 [PR2] [OPEN] [INTERMITTEN ] SR# 2-274631398699 CID DIA_MTX07715772_KR Problem Handling
RE: [S2] [INTERNAL] [DOWN] SR#2-274716182044 PARSAORAN GLOBAL DATA TRANS IN Problem Handling
RE: [S3] [internal] [INTERMITTEN] SR#2-274521497546 2-274521497629, INIX_MTX08 Problem Handling
RE: [PL2] [INTERNAL] [Intermitten] SR#2-274717346139 INDOSAT MEGA MEDIA DETH IM2 Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR# 2-274717946039 CEMERLANG ABADI MULIA IDI Problem Handling
RE: [S3] [OPEN] [INTERMITTEN] SR# 2-274712612991 TRANS NASIONAL TEKNOLOGI IN Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR# 2-274720566156 GNET BIARO AKSESDETH_MTX077Problem Handling
Problem Handling
RE: [EP] [INTERNAL] [INTERMITTENT] [SR#2-274727090358] [TOYOTA ASTRA MOTOR] [MPLS
RE: [ES][INTERNAL][DOWN][SR#2-274721719371] [BANK MUAMALAT INDONESIA TBK] [DI Problem Handling
RE: [S1] [INTERNAL] [DOWN] SR# 2-274716042871 PT MORA TELEMATIKA INDONESIA Problem Handling
[Eskalasi Alarm] high utilisasi ME_BACKHAUL YOG-SWN-CN2-ESS7 PhysicalPort#Port 1/1/1 Problem Handling
RE: [WO133641] [S3] [internal] [WEB ACCESS PROBLEM] SR# 2-274729491564 PT. SILOAM Problem Handling
[Eskalasi] Service ID 814013514, 885013614, 886013714, 812013814, 812751523 di BTM Problem Handling
Request create template qos 556 di JKT-BDML-EN1-SRC12 Non Problem Handling
[ES] [INTERNAL] [RFO] [SR#2-274739622128] [DIPVPN_MTX07714021_JKP_2350] [PT BANKNonHProblem Handling
[ES] [INTERNAL] [RFO] [SR#2-274739622128] [DIPVPN_MTX07714021_JKP_2350] [PT BANKNon Problem Handling
[PR2] [Internal] [LOOKING RFO] SR# 2-274735453933 INDOSAT SINGAPORE PTE LTD IETH TYCOM EQX-ETR 180002/ISPL HD | ISPL | THC | I
Non Problem Handling
RE: [WO133652] [S3] [internal] [REQUEST] SR#2-274758794823 & SR#2-274758794895 Non Problem Handling
Reset looping WO133470 Problem Handling
RE: SAT Koneksi Toko 1J71 DOWN [WO133482] Problem Handling
Problem Handling
[S1] [INTERNAL] [DOWN] SR# 2-274767758804 INDOJAYA AGRINUSA PT IDIA I-J-A MDN 1806
[S-ESCALATION][S3][internal][RFO][SR# 2-274739622193 - 2-274739622256][KURNIA Problem Handling
Problem Handling
ESCALATE TT27986915 IMPACT: High utilization ## PhysicalPort#Port 5/2/1#Thresho
[S3] [WO133666] [INTERNAL] [INTERMITTEN] SR# 2-274777311167 CID INP_MTX0 Problem Handling
[ES] [WO133662] [INTERNAL] [DOWN] SR# 2-274768497118 PT SUMBER ALFARIA TRIJAYA Problem Handling
[PL2] [WO133664] [INTERNAL] [INTERMITTEN] SR# 2-274777311378 CID DETH IM2 PTI-KIS Problem Handling
Request CategoryRequest NoteService Type Specific Service
Received Via Requestor KB Segmentation
Escalation
Service Problem high latency VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper
Service Problem high latency VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000174 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Others tidak bisa ad Non Service Non Service Email
Configuration Management
400026 Proper Proper
Service Problem intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Others tidak bisa ad Non Service Non Service Email
Configuration Management
400026 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent VPN Service
L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem tidak bisa a NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem packet loss VPN Service L3 VPN Email Configuration Management
400039 Proper Proper
Service Problem bgp down VPN Service L3 VPN HPSM I-NOC FH Backoffice IP/MPLS
4000166 Proper Proper
Service Problem intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Backbone Congestion (Domestic Link) Non Service Non Service HPSM
High Util I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Service Problem packet loss NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400071 Proper Proper
SDP Creation Create SDP a VPN ServiceL2 MultipointEmailI-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent VPN Service L3 VPN Email Others 400049 Proper Proper
Service Problem intermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Create/Modify QoScreate qos VPN ServiceL2 MultipointEmail TO Kalisumapa 4000171 Proper Proper
Backbone Degradation (Domestic Link) Non Service Non Service Email
link situbond TO East Java & Bali Nusra
400020 Proper Proper
Service Problem reduce badwNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail
I-NOC FH Backoffice IP/MPLS
400060 Proper Improper
Service Problem high latency NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem SDP Down NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem migrasi servi VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper
Service Problem intermittent NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent NAP Service INP HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400037 Proper Proper
Service Problem SDP Down NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointEmail
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down VPN Service L2 Point to Point
HPSM
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem tidak bisa ak NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
400064 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem BGP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40001 Proper Proper
Service Problem set qos lv 5 NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS Proper Proper
SDP Creation tidak dapat VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
High CPU Usage high CPU Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem high latency NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem high latency VPN ServiceL2 MultipointHPSM
I-NOC Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
40007 Proper Proper
Service Problem set qos lv 5 VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000171 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem high latency VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem high latency VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
PTR Record Registration
change reco NAP Service DNS HPSM
I-NOC FH Backoffice IP/MPLS
4000127 Proper Proper
Service Problem web akses p NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem add sdp bind VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400095 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail TO Sumatera 400015 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail
I-NOC FH Backoffice IP/MPLS
400060 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail
I-NOC FH Backoffice IP/MPLS
400015 Improper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail TO Kalisumapa 400015 Proper Proper
Service Problem link congest VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link congest NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem LSP down VPN ServiceL2 MultipointEmail
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link congest VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link congest VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem BGP IPv6 Do NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400010 Proper Proper
Service Problem link congest VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Service Problem link congest VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem web tujuan tiNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Cacti Update request updaNon Service Non Service Email
I-NOC FH Backoffice IP/MPLS
400065 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail TO Jabodetabek 400015 Proper Proper
Service Problem intermittent VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem BGP Down NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40001 Proper Proper
Service Problem intermittent NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 Proper Proper
Service Problem optimasi ups NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem SAP Down VPN ServiceL2 MultipointEmail TO Jabodetabek 400015 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail TO Sumatera 400015 Proper Proper
Service Problem SDP Down VPN ServiceL2 Multipoint
WhatsappTO Jabodetabek 400028 Proper Proper
Service Problem link congest NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link congest NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link internet NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Backbone Congestion (Domestic
link congest
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Backbone Congestion (Domestic
link congest
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Backbone Congestion (Domestic
link congest
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem Problem AkseNAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400064 Proper Proper
Service Problem high latency NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Backbone Congestion (Domestic
link congest
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Others error save Non Service Non Service Email
Configuration Management
400026 Proper Proper
Backbone Congestion (Domestic
link congest
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
4000155 Proper Proper
Service Problem intermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem SDP Down NAP Service INIX Email
I-NOC FH Backoffice IP/MPLS
400097 Proper Improper
Service Problem intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Service Problem SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem intermittent NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem intermittent VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Service Problem intermittent VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000166 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400097 Proper Proper
Backbone Congestion (Domestic
High Util
Link) Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400020 Proper Proper
Service Problem intermittent NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400054 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointEmail TO Sumatera 400028 Proper Proper
Create/Modify QoSrequest crea Non Service Non Service
Whatsapp
I-NOC Operational 4000171 Proper Proper
Provide Information
pengecekan VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000136 Proper Proper
Provide Information
pengecekan VPN Service L3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000135 Proper Proper
Provide Information
request pengVPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400039 Proper Proper
Create/Modify Mac Filter
request chanNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
40005 Proper Proper
Service Problem SDP Down VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400015 Proper Proper
Service Problem Change SDP VPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 Proper Proper
Service Problem link congest Non Service Non Service HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem ping high lat NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem ping high la VPN Service L3 VPN HPSM I-NOC FH Backoffice IP/MPLS
400019 Proper Proper
Service Problem ping intermitVPN ServiceL2 MultipointHPSM
I-NOC FH Backoffice IP/MPLS
400037 Proper Proper
Received Date Response TimeResolution
Escalate
Start
End
(Menit)
Escalation
to
Escalate
Escalation
L2 SGPL2
toL2
SGP
L2SGP
PIC
Indosat
L1 I Status Note External Customer
7/15/2019 9:20 7/15/2019 9:27 ### 7 No No Jauhar Closed cek latency ant IM2
7/15/2019 10:43 7/15/2019 11:51 ### 68 No Yes Jauhar Closed optimasi menyaINDOSAT S
7/15/2019 13:22 7/15/2019 13:29 ### 7 No No Yayan Closed Saat ini sudah BTPN
7/15/2019 15:28 7/15/2019 15:37 ### 9 No No Yayan Closed Kami cek saat inBTPN
7/15/2019 14:52 7/15/2019 15:16 ### 24 No No Jauhar Closed impact link down PT TELEKOMUNIKASI INDONESIA
7/15/2019 14:43 7/15/2019 16:02 ### 79 No No Jauhar Closed delete file lama
7/15/2019 13:14 7/15/2019 14:24 ### 70 No No Jauhar Closed add mac-filter dTRANSKON JAYA
7/15/2019 16:50 7/15/2019 16:52 ### 2 No No Jauhar Closed delete file lama
7/15/2019 17:05 7/15/2019 17:16 ### 11 No No Yayan Closed cek
Saatsdp sudahada
ini tidak sREACH NETWORK
opsi link SERVICES
lain. Kami INDONESIA
cek SPN-EN1 hany
7/15/2019 16:48 7/15/2019 17:38 ### 50 No No Yayan Closed VALE INDONESIA
7/15/2019 16:54 7/15/2019 18:03 ### 69 No No Jauhar Closed Pengecekan seme KINO INDONESIA
7/15/2019 17:54 7/15/2019 18:54 ### 60 No No Jauhar Closed cek antar ME normal, ping ke CE dengan size ada loss, s
7/15/2019 19:00 7/15/2019 19:26 ### 26 No No Dahlia Closed reset bgp masi Bank Mandiri di segmen pelanggan.
Mohon dilakukan pengecekan
7/15/2019 21:05 7/15/2019 23:03 ### 118 No No Dahlia Closed TELEMEDIA NETWORK CAKRAWALA
7/15/2019 20:58 7/15/2019 21:34 ### 35 No No Galih Closed Optimasi dengan tunning metric disisi BJI-AN1tidak
>< BGL-E
Kami cek disisi Indosat untuk ip 114.7.194.35 dap
7/16/2019 1:33 7/16/2019 3:08 ### 95 No No Galih Closed RSUD TAMAN HUSADA BONTANG
7/16/2019 0:01 7/16/2019 0:34 ### 33 No No Dahlia Closed Create service dan SDP binding disisi KPI-CN1 & CN2
7/16/2019 7:30 7/16/2019 7:42 ### 12 No No Rangga Closed Hasil pengecekaINDOSAT MEGA MEDIA
7/16/2019 8:46 7/16/2019 9:03 ### 17 No No Rangga Closed optimasi via MaMEDIA SARANA AKSES
7/16/2019 8:49 7/16/2019 9:11 ### 22 No No Yayan Closed create 2 path l PERTAMINA HULU ENERGI OGAN KOM
7/16/2019 8:50 7/16/2019 9:18 ### 28 No No Rangga Closed ping ke 10.201.61.249 int
7/16/2019 12:35 7/16/2019 12:54 ### 19 No No Rangga Closed optimasi via M ALTRAK
7/16/2019 13:01 7/16/2019 14:06 ### 65 No No Yayan Closed create qos
7/16/2019 14:11 7/16/2019 14:37 ### 26 No No Yayan Closed set full metric link jabung >< situbondo
7/16/2019 15:28 7/16/2019 16:02 ### 34 No No Rangga Closed change path to ANUGRAH KARYA ASLINDO
7/16/2019 15:51 7/16/2019 15:54 ### 3 No No Yayan Closed create path loo INDOSAT M
7/16/2019 17:24 7/16/2019 18:57 ### 93 No No Rangga Closed tidak ada jalur lain ke arah MTW-EN1 ,link alternativ P
7/16/2019 17:34 7/16/2019 18:07 ### 33 No No Yayan Closed create path loo MITRA LINTAS MULTIMEDIA
7/16/2019 17:48 7/16/2019 18:45 ### 57 No No Rangga Closed migrasi service COMTELINDO
7/16/2019 21:24 7/16/2019 22:11 ### 47 No No Galih Closed kami optimasi PT SAIPEM INDONESIA
7/16/2019 22:28 7/16/2019 22:50 ### 22 No No Galih Closed optimasi via p H3I
7/16/2019 22:14 7/16/2019 23:08 ### 54 No No Jauhar Closed belum dapat di GLOBAL NETWORK SERVICES INDON
7/16/2019 23:13 7/16/2019 23:19 ### 6 No No Galih Closed create path loo KALTIM PARNA INDUSTRI
7/16/2019 21:33 7/16/2019 22:17 ### 44 No No Jauhar Closed optim via lsp
7/17/2019 1:04 7/17/2019 2:00 ### 56 No No Galih Closed add prefix di ldpPT UNION ROUTELINK COMMUNICATIO
7/17/2019 3:14 7/17/2019 3:18 ### 4 No No Jauhar Closed reroute via tel DINAS PENDIDIKAN DAERAH
7/17/2019 7:32 7/17/2019 9:07 ### 95 No No dhio Closed looping, reset SDP
7/17/2019 9:44 7/17/2019 9:47 ### 3 No No Rangga Closed create LSP PT. GO-JEK INDONESIA
7/17/2019 10:00 7/17/2019 10:17 ### 17 No No dhio Closed reset bgp masihUNIVERSITAS NAHDATUL ULAMA SURA
7/17/2019 10:13 7/17/2019 10:21 ### 8 No No dhio Closed sudah terpasangARANA TEKNOLOGI INDONESIA
7/17/2019 10:05 7/17/2019 10:32 ### 27 No No dhio Closed create tunnel SDP ALT-EN1 >< KYN-CORE oleh pak dan
7/17/2019 7:32 7/17/2019 9:07 ### 95 No No dhio Closed sudah di reset no improve
7/17/2019 11:08 7/17/2019 11:52 ### 44 No No dhio Closed di sebabkan link ke DBS-EN1 flapping, propose perbaik
7/17/2019 13:07 7/17/2019 13:24 ### 17 No No dhio Closed looping, reset SDP
7/17/2019 13:36 7/17/2019 14:07 ### 31 No No dhio Closed create LSP via AICE ICE CREAM JATIM INDUSTRY
7/17/2019 14:56 7/17/2019 15:08 ### 12 No No rangga Closed looping, reset SDP
7/17/2019 14:22 7/17/2019 15:30 ### 68 No No dhio Closed create LSP menghindari segmen congest KRN-EN1
7/17/2019 15:05 7/17/2019 15:17 ### 12 No No rangga Closed change to LD PT. SUMBER ALFARIA TRIJAYA
7/17/2019 15:10 7/17/2019 15:31 ### 21 No No rangga Closed set qos lv 5 PT. AGRO MUKO
7/17/2019 15:28 7/17/2019 17:01 ### 93 No No dhio Closed tidak bisa di o BANK BTPN
7/17/2019 15:48 7/17/2019 16:47 ### 59 No No rangga Closed tidak ada link ASOSIASI PENYELENGGARA JASA INTER
7/17/2019 16:43 7/17/2019 17:47 ### 64 No No rangga Closed pindahkan pathPT APLIKANUSA LINTASARTA
7/17/2019 16:35 7/17/2019 17:50 ### 75 No No rangga Closed create LSP PT APLIKANUSA LINTASARTA
7/17/2019 17:12 7/17/2019 18:07 ### 55 No No dhio Closed create LSP SKYLINE SEMESTA
7/17/2019 17:31 7/17/2019 18:35 ### 64 No Yes rangga Closed change record STARE WBO
7/17/2019 18:33 7/17/2019 20:44 ### 131 No Yes Jauhar Closed kami cek prefix AUTOCOMP
7/17/2019 21:47 7/17/2019 22:27 ### 40 No No Jauhar Closed optimasi lsp BCA
7/17/2019 22:16 7/17/2019 23:08 ### 52 No No Jauhar Closed add sdp bindingAlfamart
7/17/2019 23:09 7/17/2019 23:14 ### 5 No No Jauhar Closed reset sdp
7/17/2019 22:44 7/17/2019 23:22 ### 38 No No Bagas Closed Action : menambahkan prefix ip system JSA-AN1 di pre
7/17/2019 22:52 7/17/2019 23:43 ### 51 No No Jauhar Closed impacct fo cut, Alfamart
7/18/2019 1:40 7/18/2019 2:05 ### 25 No No Jauhar Closed optimasi lsp PT. SUMIDHAZ PERMATA BUNDA
7/18/2019 3:36 7/18/2019 4:02 ### 26 No No Jauhar Closed reset sdp dan sap
7/18/2019 9:07 7/18/2019 9:21 ### 14 No No Dhio Closed reset sdp
sudah create path lsp baru, namun masih RTO, tidak bi
7/18/2019 9:22 7/18/2019 10:22 ### 60 No No Dhio Closed BANK MUAMALAT INDONESIA
sudah create lsp baru, namun masih RTO, tidak bisa di
7/18/2019 10:38 7/18/2019 11:57 ### 79 No No Fajri Closed Sumatera Multimedia Solusi
7/18/2019 14:48 7/18/2019 15:03 ### 15 No No Dhio Closed ubah lsp ke ldp
7/18/2019 15:41 7/18/2019 16:04 ### 23 No No Fajri Closed create lsp ALTRI
7/18/2019 15:51 7/18/2019 16:45 ### 54 No No Dhio Closed create lsp 2 sisi IM2
7/18/2019 17:29 7/18/2019 17:42 ### 13 No No Fajri Closed reset bgp ipv6 UNIVERSITAS ISLAM INDONESIA
7/18/2019 17:50 7/18/2019 18:03 ### 13 No No Dhio Closed kondisi link ma REACH NETWORK SERVICES
7/18/2019 18:30 7/18/2019 19:03 ### 33 No No Fajri Closed create lsp PT SUPRA PRIMATAMA NUSANTARA
7/18/2019 18:36 7/18/2019 19:28 ### 52 No No Rangga Closed ketika di cek w BEND. PENGELUARAN DINAS PENDIDIK
7/18/2019 19:16 7/18/2019 19:49 ### 33 No No Jauhar Closed metro far-end PT BANK RABOBANK INTERNASIONAL IN
7/18/2019 19:06 7/18/2019 19:20 ### 14 No No Rangga Closed update cacti monitoring
7/18/2019 19:48 7/18/2019 19:52 ### 4 No No Jauhar Closed reset sdp
7/18/2019 20:17 7/18/2019 20:24 ### 7 No No Rangga Closed port 1/2/25 (SAPT ASTRA INTERNATIONAL
7/18/2019 21:00 7/18/2019 21:04 ### 4 No No Rangga Closed reset BGP no imPUSAT DATA, STATISTIK DAN INFORMA
7/18/2019 23:10 7/18/2019 23:22 ### 12 No No Rangga Closed optimasi via STIPT. SUMIDHAZ PERMATABUNDA
7/18/2019 23:19 7/18/2019 23:58 ### 39 No No Rangga Closed hanya memiliki PT. BUMI M
7/19/2019 6:38 7/19/2019 6:47 ### 9 No No Rangga Closed create LSP via DUAK SATU DUA TIGA
7/19/2019 6:24 7/19/2019 6:26 ### 2 No No Rangga Closed reset SAP
7/19/2019 9:36 7/19/2019 9:44 ### 8 No No Riya Closed reset SDP
7/19/2019 12:38 7/19/2019 13:20 ### 42 No No Fajri Closed create LSP
7/19/2019 14:57 7/19/2019 15:16 ### 19 No No Fajri Closed link tidak bisa PT.SUMATERA PRIMA FIBREBOARD
7/19/2019 17:29 7/19/2019 17:33 ### 4 No No Riya Closed create lsp
7/19/2019 17:35 7/19/2019 17:43 ### 8 No No Fajri Closed change lsp to ldp
7/19/2019 18:19 7/19/2019 18:47 ### 28 No No Fajri Closed pengecekan bgp dan jalur normal
7/19/2019 20:21 7/19/2019 20:36 ### 15 No No rangga Closed tuning metric di sisi AHJ-AN1 ke arah DLT-EN1. Before n
7/19/2019 20:52 7/19/2019 21:47 ### 55 No No rangga Closed reroute LSP transit H3I jkt-mdn
7/19/2019 19:23 7/19/2019 21:49 ### 146 No No dhio Closed Tunning metric disisi KPI-AN1 100 to 900
7/19/2019 22:11 7/19/2019 22:39 ### 28 No No dhio Closed create path me SAMPOERNA AGRO
7/19/2019 22:30 7/19/2019 22:51 ### 21 No No rangga Closed tidak ada alter PT ASTRA INTERNATIONAL
7/19/2019 20:54 7/19/2019 22:56 ### 122 No No rangga Closed hanya memiliki IrNDOSAT MEGA MEDIA
7/19/2019 23:06 7/19/2019 23:25 ### 19 No No rangga Closed modify path vi DJAYA SAMPOERNA NET
7/19/2019 23:19 7/19/2019 23:44 ### 25 No No dhio Closed tunning cost disisi KPI-P dari 16 ke 18, impact link down
7/19/2019 23:37 7/19/2019 23:55 ### 18 No No rangga Closed tidak ada alter PT. TIKI JALUR NUGRAHA EKAKURIR
7/19/2019 23:50 7/19/2019 23:56 ### 6 No No rangga Closed tidak ada alter BT COMMUNICATIONS INDONESIA
7/20/2019 0:08 7/20/2019 0:35 ### 27 No No dhio Closed delete ts file lama
7/20/2019 0:32 7/20/2019 0:41 ### 9 No No rangga Closed Hasil pengecekan
load share dengansdp JKT-KIC-EN1-SASM
memindahkan path LSP ke arah KPI-C
Serta tidak ada jalur lain untuk melewati segment yang
7/20/2019 10:39 7/20/2019 11:33 ### 54 No No Riya Closed Saat ini sudah kami rubah
PT NTT sdp di sisiU/JBI-MBO-EN1
INDONESIA PT KAO INDONES dari
Saat ini BGP sudah terpantau Up. [2]
7/20/2019 10:57 7/20/2019 11:19 ### 22 No No Dahlia Closed PARSAORAN
7/20/2019 11:20 7/20/2019 12:21 ### 61 No No Riya Hasil pengecekan
Closed Hasil pengecek GIGAkami sdp tersebut
PATRA MULTIMEDIAintermitten dikare
Serta tidak ada jalur lain untuk melewati segment yang
7/20/2019 11:43 7/20/2019 11:59 ### 16 No No Riya Closed Berdasarkan pengecekan
NDOSAT MEGA MEDIA
kami ping dari KPI-CN4 ke ara
7/20/2019 12:09 7/20/2019 12:13 ### 4 No No Dahlia Closed Ping dari surabaya
Sudahpengecekan
Hasil kami tamb ke arah
CEMERLANG mks
di ELK1-EDGE
OK,
ABADI MULIA
Kami tidak dapat mengecek disisimasih
MKS belum mendapa
, terkendala aks
7/20/2019 12:34 7/20/2019 13:14 ### 40 No No Riya Closed Kami belum dapat melakukan pengecekan
TRANS NASIONAL TEKNOLOGI di sisi PAD-
Terkait hal ini sudah kami eskalasikan ke IP/MPLS Secu
7/20/2019 14:13 7/20/2019 15:45 ### 92 No No Riya Closed Hasil pengecekan kamiBIARO
GNET LSP tersebut
AKSES latency dikarenak
Serta tidak ada jalur lain untuk melewati segment yang
7/20/2019 16:20 7/20/2019 16:31 ### 11 No No Riya Closed Hasil pengecekan ping vpls
TOYOTA dari MOTOR
ASTRA PYK-EN1 ke PAD-LBG-C
Dikarenakan PYK-EN1 hanya memiliki 1 kaki sehingga ti
7/20/2019 15:57 7/20/2019 16:23 ### 26 No No Dahlia Closed BANK MUAMALAT INDONESIA
7/20/2019 18:13 7/20/2019 19:04 ### 51 No No Dahlia Closed Hasil pengecekaPT MORA TELEMATIKA INDONESIA
7/20/2019 13:54 7/20/2019 15:13 ### 79 No No Riya Closed Sudah kami lakukan optimasi dengan tuning metric pad
7/20/2019 19:20 7/20/2019 19:35 ### 15 No No Fajri Closed load balancing PT. SILOAM INTERNATIONAL HOSPITAL
7/20/2019 23:00 7/20/2019 23:14 ### 14 No No Fajri Closed binding SDP ke service
7/20/2019 22:46 7/20/2019 23:02 ### 16 No No Dhio Closed create template qos
7/20/2019 23:48 7/21/2019 0:12 ### 24 No No Fajri Closed menemukan hist
PT BANK HSBC INDONESIA
7/21/2019 1:03 7/21/2019 1:12 ### 9 No No Fajri Closed menemukan port
PT BANK HSBC INDONESIA
7/21/2019 6:08 7/21/2019 6:22 ### 14 No No Dhio Closed menemukan histo
TYCOM EQX-ETR
7/21/2019 14:36 7/21/2019 15:03 ### 27 No No Dahlia Closed change mac addr
MITRA LINTAS MULTIMEDIA
7/21/2019 11:22 7/21/2019 11:25 ### 3 No No Galih Closed reset SDP sesuai request
7/21/2019 18:46 7/21/2019 18:58 ### 12 No No Galih Closed Kami sudah rubaIT SAT Team
7/21/2019 20:18 7/21/2019 20:34 ### 16 No No Fajri Closed Kami sudah ruba INDOJAYA AGRINUSA PT
7/21/2019 19:53 7/21/2019 20:53 ### 60 No No Riya Closed create lsp baru KURNIA TETAP MULIA
7/21/2019 21:49 7/21/2019 21:53 ### 4 No No Fajri Closed memindahkan lsp transit
7/21/2019 22:51 7/21/2019 23:33 ### 42 No No Riya Closed create path lsp PT. TUNAS LINK INDONESIA
7/21/2019 21:12 7/21/2019 21:36 ### 24 No No Fajri Closed change path lspPT SUMBER ALFARIA TRIJAYA
7/21/2019 21:40 7/21/2019 21:50 ### 9 No No Riya Closed link tidak bisa PT. INDOSAT MEGA MEDIA
Special Note
7/15/2019 11:16
PT TELEKOMUNIKASI INDONESIA
TRANSKON JAYA
REACH NETWORK SERVICES INDONESIA
VALE INDONESIA
KINO INDONESIA
normal, ping ke CE dengan size ada loss, suggest cek mtu akses
Bank Mandiri
TELEMEDIA NETWORK CAKRAWALA
an tunning metric disisi BJI-AN1 >< BGL-EN1, before no metric, after 120
RSUD TAMAN HUSADA BONTANG
dan SDP binding disisi KPI-CN1 & CN2
INDOSAT MEGA MEDIA
MEDIA SARANA AKSES
PERTAMINA HULU ENERGI OGAN KOMERING
requestor dari pak taufik Tim IN
link jabung >< situbondo
ANUGRAH KARYA ASLINDO
escalation improper : BBIP belum mengirimkan WO di HPSM, sudah di FU
lain ke arah MTW-EN1 ,link alternativ PRN-EN1<>MTW-EN1 intermitten
MITRA LINTAS MULTIMEDIA
COMTELINDO
PT SAIPEM INDONESIA
GLOBAL NETWORK SERVICES INDONESIA
KALTIM PARNA INDUSTRI
PT UNION ROUTELINK COMMUNICATION
DINAS PENDIDIKAN DAERAH
PT. GO-JEK INDONESIA
UNIVERSITAS NAHDATUL ULAMA SURABAYA
ARANA TEKNOLOGI INDONESIA
SDP ALT-EN1 >< KYN-CORE oleh pak danang
sudah di reset tetapi looping lagi
nk ke DBS-EN1 flapping, propose perbaikan link
AICE ICE CREAM JATIM INDUSTRY
enghindari segmen congest KRN-EN1><KYN-CN1 impact link down MJK-AN1 >< KYN-CN2
PT. SUMBER ALFARIA TRIJAYA
PT. AGRO MUKO
BANK BTPN
ASOSIASI PENYELENGGARA JASA INTERNET INDONESIA
PT APLIKANUSA LINTASARTA
PT APLIKANUSA LINTASARTA
SKYLINE SEMESTA
STARE WBO
7/17/2019 20:52
mbahkan prefix ip system JSA-AN1 di prefix-list remote-to-area17 di DMC-AN2
PT. SUMIDHAZ PERMATA BUNDA
BBIP tidak segmentasi sampai ME-Hub
BANK MUAMALAT INDONESIA
Sumatera Multimedia Solusi
UNIVERSITAS ISLAM INDONESIA
REACH NETWORK SERVICES
PT SUPRA PRIMATAMA NUSANTARA
BEND. PENGELUARAN DINAS PENDIDIKAN KOTA PEKANBARU
PT BANK RABOBANK INTERNASIONAL INDONESIA
PT ASTRA INTERNATIONAL
PUSAT DATA, STATISTIK DAN INFORMASI DKP
PT. SUMIDHAZ PERMATABUNDA
email terkirim pkl 6 karena akses internet down dari pkl 12.00 - 06.00
DUAK SATU DUA TIGA
PT.SUMATERA PRIMA FIBREBOARD
gp dan jalur normal
di sisi AHJ-AN1 ke arah DLT-EN1. Before no metric, after 120.
ansit H3I jkt-mdn
c disisi KPI-AN1 100 to 900
SAMPOERNA AGRO
PT ASTRA INTERNATIONAL
INDOSAT MEGA MEDIA
DJAYA SAMPOERNA NET
isisi KPI-P dari 16 ke 18, impact link down 2x10G CRB-PE2 >< KPI-P
PT. TIKI JALUR NUGRAHA EKAKURIR
BT COMMUNICATIONS INDONESIA
ngan memindahkan path LSP
PT NTT INDONESIA U/ PT KAO INDONESIA
WO tidak dieskalasi via HPSM oleh BBIP karena BBIP menunggu WO dari ICS
GIGA PATRA MULTIMEDIA
NDOSAT MEGA MEDIA
CEMERLANG ABADI MULIA
TRANS NASIONAL TEKNOLOGI
GNET BIARO AKSES
TOYOTA ASTRA MOTOR
BANK MUAMALAT INDONESIA
PT MORA TELEMATIKA INDONESIA
kukan optimasi dengan tuning metric pada interface interface "to_YOG-SWN-CN2-ESS7" di sisi YOG-CDC-PE2-SR12 before metric 16 after metric 17
PT. SILOAM INTERNATIONAL HOSPITALS
PT BANK HSBC INDONESIA
PT BANK HSBC INDONESIA
TYCOM EQX-ETR
MITRA LINTAS MULTIMEDIA
IT SAT Team
INDOJAYA AGRINUSA PT
KURNIA TETAP MULIA
memindahkan lsp transit/change path lsp
PT. TUNAS LINK INDONESIA
PT SUMBER ALFARIA TRIJAYA
PT. INDOSAT MEGA MEDIA
e metric 16 after metric 17
Date WeekWO /Ticket ID OTRS ID Subject
Monday, 8 juli 2019 28 WO131965 #2019070840000041 RE: [PL1] [INTERNAL] [DOWN]
Monday, 8 juli 2019 28 #2019070840000032 check on site connection ETH l
Monday, 8 juli 2019 28 WO131968 #2019070840000051 RE: [WO131968] [S3] [internal
Monday, 8 juli 2019 28 WO132123 #2019070840000069 Telkom [WO132123]
Monday, 8 juli 2019 28 WO132128 #2019070840000078 RE: [WO132128] [PL2] [INTERNAL
Monday, 8 juli 2019 28 WO132125 #2019070840000087 [EP] [INTERNAL] [INTERMITTENT]
Monday, 8 juli 2019 28 WO132136 #2019070840000096 RE: [EP][INTERNAL][INTERMITT
Monday, 8 juli 2019 28 WO131976 #2019070840000103 RE: [S3] [internal] [INTERMIT
Monday, 8 juli 2019 28 #2019070840000112 update cacti AN/EN Sumapa
Monday, 8 juli 2019 28 WO132145 #2019070840000121 RE: [S3] [internal] [LATENCY]
Monday, 8 juli 2019 28 WO131984 #2019070840000131 RE: [EP] [INTERNAL] [INTERMITT
Monday, 8 juli 2019 28 WO131987 #2019070840000149 RE: [EP] [INTERNAL] [INTERMITT
Monday, 8 juli 2019 28 #2019070840000158 Can't Access Internet at Muara E
Monday, 8 juli 2019 28 WO132156 #2019070840000167 RE: [S3] [WO132156] [INTERNA
Monday, 8 juli 2019 28 WO131992 #2019070940000012 RE: [S3] [OPEN] [ROUTING PROBL
Monday, 8 juli 2019 28 WO132166 #2019070940000021 RE: [S3] [INTERNAL] [INTERMITT
Monday, 8 juli 2019 28 #2019070940000031 Create interface baru LPG-PE1 <
Tuesday, 9 juli 2019 28 #2019070940000049 reset VLAN
Tuesday, 9 juli 2019 28 WO132177 #2019070940000058 RE: [S3] [WO132177] [INTERNAL
Tuesday, 9 juli 2019 28 WO132175 #2019070940000067 RE: [S3] [INTERNAL] [INTERMIT
Tuesday, 9 juli 2019 28 WO132004 #2019070940000076 RE: [S3] [INTERNAL] [INTERMIT
Tuesday, 9 juli 2019 28 WO131996 #2019070940000085 RE: [S3] [WO131996] [internal
Tuesday, 9 juli 2019 28 WO132005 #2019070940000094 Telkom [WO132005]
Tuesday, 9 juli 2019 28 WO132189 #2019070940000101 RE: [S3] [INTERNAL] [INTERMIT
Tuesday, 9 juli 2019 28 WO132192 #2019070940000111 RE: [PL2] [INTERNAL] [INTERMI
Tuesday, 9 juli 2019 28 WO132011 #2019070940000129 RE: [S3] [internal] [INTERMITT
Tuesday, 9 juli 2019 28 WO132007 #2019070940000138 RE: [PL2] [INTERNAL] [INTERMI
Tuesday, 9 juli 2019 28 WO132196 #2019070940000147 RE: [S3] [INTERNAL] [INTERMIT
Tuesday, 9 juli 2019 28 WO132017 #2019070940000156 RE: [EP][INTERNAL][INTERMITT
Tuesday, 9 juli 2019 28 WO132193 #2019070940000165 RE: [PL2] [INTERNAL] [INTERMI
Tuesday, 9 juli 2019 28 WO132161 #2019070940000174 RE: [EP][INTERNAL][INTERMITEN
Tuesday, 9 juli 2019 28 TT27769520 #2019070940000183 [Eskalasi Alarm] High Utilizati
Tuesday, 9 juli 2019 28 #2019070940000192 Re-Engeneering PWT-PWS-AN1-
Tuesday, 9 juli 2019 28 TT27770248 #2019070940000209 ESCALATE TT27770248 IMPACT: Hig
Tuesday, 9 juli 2019 28 #2019070940000218 SDP DOWN at KSK-PE1 to SRT-A
Tuesday, 9 juli 2019 28 WO132210 #2019070940000227 RE: [PL1] [INTERNAL] [DOWN]
Tuesday, 9 juli 2019 28 WO132230 #2019070940000236 RE: [PL2] [INTERNAL] [High La
Tuesday, 9 juli 2019 28 #2019070940000245 re-engineering trafik gatsu - am
Tuesday, 9 juli 2019 28 #2019070940000254 Shut no Shut
Tuesday, 9 juli 2019 28 WO132243 #2019070940000263 RE: [S-ESCALATION][S3][INTERN
Tuesday, 9 juli 2019 28 #2019070940000272 create cacti NIW 9-10 Juli 2019
Tuesday, 9 juli 2019 28 #2019070940000281 memindahkan link BLI >< Lombok l
Wednesday, 10 juli 2019 28 #2019071040000019 RE: CLI Configuration sync failed
Wednesday, 10 juli 2019 28 WO132444 #2019071040000028 RE: [WO132444]: [PL2] [INTERN
Wednesday, 10 juli 2019 28 WO132252 #2019071040000037 [S2] [INTERNAL] [DOWN] SR# 2-
Wednesday, 10 juli 2019 28 WO132259 #2019071040000046 [S-ESCALATION][S3][INTERNAL][
Wednesday, 10 juli 2019 28 WO132451 #2019071040000055 [S3] [WO132451] [INTERNAL] [
[S3] [INTERNAL] [Intermitten] SR#2-274366759682 PT BANK CIMB N
Wednesday, 10 juli 2019 28 WO132265 #2019071040000064
Wednesday, 10 juli 2019 28 WO132266 #2019071040000073 [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 10 juli 2019 28 WO132302 #2019071040000082 [S3] [WO132302] [INTERNAL] [
Wednesday, 10 juli 2019 28 WO132471 #2019071040000091 [S3] [INTERNAL] [INTERMITTEN]
Wednesday, 10 juli 2019 28 WO132468 #2019071040000108 [PR1] [WO132468] [CHRONIC] [P
[S3] [WO132480] [INTERNAL] [LATENCY] SR#2-274366891152 INIX_
Wednesday, 10 juli 2019 28 WO132480 #2019071040000117
Wednesday, 10 juli 2019 28 WO132475 #2019071040000126 [EP] [INTERNAL] [INTERMITTENT
Wednesday, 10 juli 2019 28 WO132330 #2019071040000135 [S3] [INTERNAL] [WEB ACCES PRO
Wednesday, 10 juli 2019 28 WO132331 #2019071040000144 WO132331 [PR2] [OPEN] [INTERM
Wednesday, 10 juli 2019 28 WO132493 #2019071140000017 RE: [S3] [INTERNAL] [REDUCE
Wednesday, 10 juli 2019 28 WO132269 #2019071140000026 RE: [S3] [INTERNAL] [REDUCED
Wednesday, 11 juli 2019 28 TT27803635 #2019071140000062 [Eskalasi Alarm] Looping IP B
Wednesday, 11 juli 2019 28 WO132501 #2019071140000053 RE: [PR3] [Internal] [FLAPPING
Wednesday, 11 juli 2019 28 WO132502 #2019071140000071 RE: [PR3] [Internal] [REDUCE
Wednesday, 11 juli 2019 28 WO132500 #2019071140000035 RE: [PR3] [Internal] [BOUNCING
Wednesday, 11 juli 2019 28 WO132499 #2019071140000044 RE: WO132499 [PR2] [OPEN] [FL
Wednesday, 11 juli 2019 28 WO132504 #2019071140000081 RE: [PR3] [Internal] [FLAPPING
Wednesday, 11 juli 2019 28 WO132505 #2019071140000106 RE: [PR3] [Internal] [FLAPPING
Wednesday, 11 juli 2019 28 WO132507 #2019071140000099 RE: [PR3] [Internal] [DOWN] S
Wednesday, 11 juli 2019 28 WO132512 #2019071140000115 RE: [PR3] [Internal] [DOWN] SR
Wednesday, 11 juli 2019 28 TT27803988 #2019071140000161 ESCALATE TT27803988 IMPACT: Lo
Wednesday, 11 juli 2019 28 #2019071140000151 Request pengecekan SDP down
Problem Metro GCT2-EN2 to DMC-AN2 Intermittent
Wednesday, 11 juli 2019 28 WO132517 #2019071140000133
Wednesday, 11 juli 2019 28 WO132516 #2019071140000124 [S1] [INTERNAL] [DOWN] SR# 2
Wednesday, 11 juli 2019 28 WO132339 #2019071140000142 [PR2] [Internal] [FLAPPING] S
Wednesday, 11 juli 2019 28 WO132521 #2019071140000222 [PL1] [INTERNAL] [DOWN] SR# 2
Wednesday, 11 juli 2019 28 WO132522 #2019071140000231 S2] [INTERNAL] [DOWN] SR# 2-
Wednesday, 11 juli 2019 28 WO132523 #2019071140000241 [S1] [INTERNAL] [DOWN] SR# 2
Wednesday, 11 juli 2019 28 WO132530 #2019071140000204 [S-ESCALATION][S3][INTERNAL]
Pengecekan ME Modernland VLAN 433-533
Wednesday, 11 juli 2019 28 WO132368 #2019071140000197
Wednesday, 11 juli 2019 28 WO132372 #2019071140000188 [S-ESCALATION][S3][INTERNAL][
Wednesday, 11 juli 2019 28 WO132546 #2019071140000179 [S2] [INTERNAL] [DOWN] SR#2-
Wednesday, 11 juli 2019 28 WO132385 #2019071140000213 [PL2] [INTERNAL] [INTERMITTEN
Wednesday, 11 juli 2019 28 WO132555 #2019071140000259 RE: [S1] [Internal] [DOWN]
Wednesday, 11 juli 2019 28 #2019071140000268 Request reset looping di JKT-AN
Wednesday, 11 juli 2019 28 #2019071140000277 Site LE_KALIABANG_BEKASI_ST (
Wednesday, 11 juli 2019 28 #2019071240000015 [Eskalasi Alarm]IP BACKBONE ME
Wednesday, 11 juli 2019 28 WO132390 #2019071240000024 RE: [WO132390] [S3] [internal]
Friday, 12 juli 2019 28 #2019071240000033 Request reset looping di JKT-PG
Friday, 12 juli 2019 28 #2019071240000042 [Eskalasi Alarm] IP BACKBONE
Friday, 12 juli 2019 28 #2019071240000051 Problem BTS 2G GDING_PRM_A
Friday, 12 juli 2019 28 #2019071240000061 WO132566
Friday, 12 juli 2019 28 WO132564 #2019071240000079 RE: [PR2] [Internal] [PACKET
Friday, 12 juli 2019 28 WO132387 #2019071240000088 RE: [WO132387] [S3] [intrenal
Friday, 12 juli 2019 28 #2019071240000097 RE: [Eskalasi Alarm] IP BACK
Friday, 12 juli 2019 28 #2019071240000104 service 385022500 TGL-BKB-EN1
Friday, 12 juli 2019 28 WO132399 #2019071240000113 RE: [S2] [INTERNAL] [DOWN] SR
Friday, 12 juli 2019 28 WO132404 #2019071240000122 RE: [S3] [INTERNAL] [WEB ACCE
Friday, 12 juli 2019 28 WO132592 #2019071240000131 RE: [S3] [INTERNAL] [INTERMIT
Friday, 12 juli 2019 28 WO132407 #2019071240000141 RE: [EP][INTERNAL][INTERMITTE
Friday, 12 juli 2019 28 WO132593 #2019071240000159 RE: [ES] [INTERNAL] [DOWN] SR#
Friday, 12 juli 2019 28 WO132596 #2019071240000168 RE: [S3] [INTERNAL] [HIGH LA
Friday, 12 juli 2019 28 WO132597 #2019071240000177 RE: [PL2] [INTERNAL] [INTERMIT
Friday, 12 juli 2019 28 WO132598 #2019071240000186 RE: [S3] [INTERNAL] [LATENCY] S
Friday, 12 juli 2019 28 WO132599 #2019071240000195 RE: [PL2] [INTERNAL] [INTERMI
Friday, 12 juli 2019 28 WO132405 #2019071240000202 RE: [EP] [INTERNAL] [INTERMITTE
Friday, 12 juli 2019 28 WO132601 #2019071240000211 RE: [EP] [INTERNAL] [INTERMITT
Friday, 12 juli 2019 28 WO132602 #2019071240000221 RE: [ES] [INTERNAL] [DOWN] [S
Friday, 12 juli 2019 28 WO132604 #2019071240000239 RE: [PL2] [INTERNAL] [INTERMI
Friday, 12 juli 2019 28 WO132411 #2019071240000248 RE: [S1] [INTERNAL] [DOWN] S
Friday, 12 juli 2019 28 #2019071240000319 WARNING: CLI Persistent index fi
Friday, 12 juli 2019 28 WO132409 #2019071240000257 RE: [ES][INTERNAL][INTERMITTE
Friday, 12 juli 2019 28 WO132624 #2019071240000266 RE: [ES] [INTERNAL] [SR#2-27
Friday, 12 juli 2019 28 #2019071240000328 SDP LSP
Friday, 12 juli 2019 28 #2019071240000337 RE: Pengecekan BTS Down Unde
Friday, 12 juli 2019 28 WO132627 #2019071240000275 RE: [PL2] [INTERNAL] [Intermi
Friday, 12 juli 2019 28 WO132628 #2019071240000284 RE: [S3] [INTERNAL] [INTERMITT
Friday, 12 juli 2019 28 WO132629 #2019071240000293 RE: [S3] [INTERNAL] [LATENCY
Friday, 12 juli 2019 28 WO132834 #2019071240000301 RE: [S2] [INTERNAL] [DOWN] SR#
Friday, 12 juli 2019 28 WO132655 #2019071340000013 [S-ESALATION][S3][INTERNAL][
Friday, 12 juli 2019 28 WO132656 #2019071340000022 [S-ESCALATION][S3][INTERNAL][
Friday, 12 juli 2019 28 #2019071340000031 [Eskalasi] Service ID 88501362
Friday, 12 juli 2019 28 WO132842 #2019071340000059 [P-ESCALATION][PL2][INTERNAL
Friday, 12 juli 2019 28 WO132843 #2019071340000068 [P-ESCALATION][PL2][INTERNAL
[Eskalai] Service ID 72040144 down at MDN-BCP-CN1-SR12
Friday, 12 juli 2019 28 #2019071340000041
Friday, 12 juli 2019 28 WO132844 #2019071340000077 FW: [S2] [INTERNAL] [DOWN] S
Saturday, 13 juli 2019 28 WO132850 #2019071340000086 RE: [S1] [INTERNAL] [DOWN] S
Saturday, 13 juli 2019 28 WO132851 #2019071340000148 RE: [S2] [INTERNAL] [DOWN] S
Saturday, 13 juli 2019 28 WO132849 #2019071340000095 RE: [S1] [INTERNAL] [DOWN] S
Saturday, 13 juli 2019 28 WO132672 #2019071340000102 RE: [S3] [INTERNAL] [HIGH LAT
Saturday, 13 juli 2019 28 WO132675 #2019071340000111 RE: [WO132675] [S3] [INTERNAL
Saturday, 13 juli 2019 28 #2019071340000121 RE: 3G & LTE under ME Trucuk in
Saturday, 13 juli 2019 28 WO132858 #2019071340000139 RE: [WO132858] [PL2] [INTERNA
Saturday, 13 juli 2019 28 WO132863 #2019071340000157 RE: [ES][INTERNAL][DOWN][SR#2
Saturday, 13 juli 2019 28 WO132864 #2019071340000166 RE: [PL1] [INTERNAL] [DOWN] S
[PL2] [WO132867] [CUSTOMER] [INTERMITTEN] SR# 2-2744483522
Saturday, 13 juli 2019 28 WO132867 #2019071440000011
RE: [S3] [INTERNAL] [HIGH LATTENCY] SR# 2-274448193142 PT ARA
Saturday, 13 juli 2019 28 WO132868 #2019071440000021
Saturday, 13 juli 2019 28 WO132869 #2019071440000039 [S3] [WO132869] [INTERNAL] [
LPS Vlan via SMD-PSB-EN1 1/4/2
Saturday, 13 juli 2019 28 #2019071440000048
Sunday, 14 juli 2019 28 WO132701 #2019071440000057 RE: [S2] [INTERNAL] [DOWN] S
Sunday, 14 juli 2019 28 WO132879 #2019071440000066 RE: [P-ESCALATION][PL2][INTER
Sunday, 14 juli 2019 28 #2019071440000075 Cacti
Sunday, 14 juli 2019 28 #2019071440000084 [Eskalasi Alarm] high utilisasi
Sunday, 14 juli 2019 28 WO132708 #2019071440000093 RE: [S1] [INTERNAL] [DOWN] SR#
Sunday, 14 juli 2019 28 WO132707 #2019071440000101 RE: [PL1] [INTERNAL] [DOWN] S
Sunday, 14 juli 2019 28 TT27863824 #2019071540000019 RE: [Eskalasi Alarm] high utilis
Request Type Request Category Request Note Service Type Specific Service Received Via
Problem Handling Service Problem link down VPN Service L2 Multipoint HPSM
Non Problem Handling Provide Information pengecekan por VPN Service L2 Multipoint Email
Problem Handling Service Problem akses ke indosat NAP Service IDIA HPSM
Non Problem HandlingDomestic Routing Optimization
reroute via tel NAP Service IDIA HPSM
Problem Handling Service Problem reenginering li VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Non Problem Handling Cacti Update create graph Non Service Non Service Email
Problem Handling Service Problem reenginering li NAP Service IDIA HPSM
Problem Handling Service Problem intermitten VPN Service L3 VPN HPSM
Problem Handling Service Problem intermitten VPN Service L3 VPN HPSM
Problem Handling Service Problem Can't Access Int VPN Service L3 VPN Email
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem tidak bisa kirim NAP Service IDIA HPSM
Problem Handling Service Problem intermitten NAP Service INIX HPSM
Problem Handling
Backbone Congestion (Domestic Link)
untuk deconges Non Service Non Service Whatsapp
Problem Handling Service Problem check sdp down VPN Service L2 Multipoint Email
Problem Handling Service Problem intermitten NAP Service INIX HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service INP HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem reroute trafik d Non Service Non Service HPSM
Problem Handling Service Problem intermitten NAP Service INIX HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem intermitten VPN Service L3 VPN HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L3 VPN HPSM
Problem Handling
Backbone Degradation (Domestic
link Link)
JKT-DMC-A Non Service Non Service HPSM
Problem Handling
Backbone Degradation (Domestic
link Link)
PWT-BTR-P Non Service Non Service Email
Problem Handling
Backbone Degradation (Domestic
link Link)
JKT-PNB-EN Non Service Non Service Email
Problem Handling Service Problem SDP DOWN Non Service Non Service Email
Problem Handling Service Problem link down VPN Service L2 Multipoint HPSM
Problem Handling Service Problem High Latency VPN Service L2 Multipoint HPSM
Problem Handling Service Problem Link gatsu - a Non Service Non Service Email
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint Email
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Non Problem Handling Cacti Update create graph Non Service Non Service Email
Non Problem Handling Others memindahkan po Non Service Non Service Whatsapp
Problem Handling Hardware Failure CF 0 size Non Service Non Service Email
Problem Handling Service Problem request best pa NAP Service INP HPSM
Problem Handling Service Problem INIX BGP pelan NAP Service INIX HPSM
Problem Handling Service Problem request reroute NAP Service IDIA HPSM
Problem Handling Service Problem mac-add dari jak VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link congest dan VPN Service L3 VPN HPSM
Problem Handling Service Problem link congest dan VPN Service L2 Multipoint HPSM
Problem Handling Service Problem web tidak bisa d NAP Service INIX HPSM
Problem Handling Service Problem link congest dan NAP Service INIX HPSM
Problem Handling Service Problem link congest dan VPN Service L2 Multipoint HPSM
Problem Handling Service Problem request memind NAP Service INIX HPSM
Problem Handling Service Problem link congest dan VPN Service L2 Multipoint HPSM
Problem Handling Service Problem web tidak bisa d NAP Service INIX HPSM
Problem Handling Service Problem link congest dan VPN Service L2 Multipoint HPSM
Problem Handling Service Problem reduce bandwit NAP Service IDIA HPSM
Problem Handling Service Problem reduce bandwit NAP Service IDIA HPSM
Problem Handling Service Problem SAP Down NAP Service INIX HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem reduce bandwit VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem flapping VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link flapping da VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link flapping da VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link flapping da VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link flapping da VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link flapping da VPN Service L2 Multipoint HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint Email
Problem Handling Service Problem ping ptp antar Non Service Non Service HPSM
Problem Handling Service Problem SAP Down NAP Service INIX HPSM
Problem Handling Service Problem ping packet loss VPN Service L2 Multipoint HPSM
Problem Handling Service Problem service IDIA tida NAP Service IDIA HPSM
Problem Handling Service Problem service IDIA tida NAP Service IDIA HPSM
Problem Handling Service Problem service IDIA tida NAP Service IDIA HPSM
Problem Handling Service Problem BGP INIX pelan NAP Service INIX HPSM
Problem Handling Service Problem SAP Down VPN Service L2 Multipoint HPSM
Problem Handling Service Problem request reroute NAP Service IDIA HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint HPSM
Problem Handling Service Problem ping high latenc VPN Service L2 Multipoint HPSM
Problem Handling Service Problem link down VPN Service L2 Point to Point HPSM
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling
Backbone Congestion (Domestic
linkLink)
congest T Non Service Non Service Email
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling
Backbone Degradation (Domestic
ospfLink)
exchange Non Service Non Service Email
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling Service Problem BGP Down NAP Service INIX Email
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling
Backbone Degradation (Domestic
ospfLink)
init Non Service Non Service Email
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling Service Problem Packet loss VPN Service L2 Multipoint HPSM
Problem Handling Service Problem Web access pro NAP Service IDIA HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L3 VPN HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service INIX HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service INP HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem Packet loss VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service INP HPSM
Problem Handling Service Problem SDP DOWN NAP Service IDIA HPSM
Problem Handling Others CF3-A full used Non Service Non Service Email
Problem Handling Service Problem High Latency VPN Service L2 Multipoint HPSM
Problem Handling Service Problem SDP DOWN VPN Service L3 VPN HPSM
Non Problem Handling SDP Creation create sdp Non Service Non Service Email
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Point to Point HPSM
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem intermitten NAP Service INP HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Point to Point HPSM
Problem Handling Service Problem link congest dan NAP Service IDIA HPSM
Problem Handling Service Problem path lsp down VPN Service L2 Multipoint HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint Email
Problem Handling Service Problem ping terdapat pa NAP Service INP HPSM
Problem Handling Service Problem ping terdapat pa NAP Service INP HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint HPSM
Problem Handling Service Problem ping terdapat pa NAP Service INIX HPSM
Problem Handling Service Problem SDP Down NAP Service IDIA HPSM
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem intermitten NAP Service IDIA HPSM
Problem Handling Service Problem intermitten NAP Service INIX HPSM
Problem Handling Service Problem SDP Down VPN Service L2 Multipoint Email
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem SDP DOWN VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem ping terdapat pa NAP Service INIX HPSM
Problem Handling Service Problem link congest VPN Service L2 Multipoint HPSM
Problem Handling Service Problem oam lsp-ping ti VPN Service L2 Multipoint HPSM
Problem Handling Service Problem binding lsp bebe VPN Service L2 Point to Point Email
Problem Handling Service Problem create sdp untuk VPN Service L2 Multipoint HPSM
Problem Handling Service Problem High Latency NAP Service INP HPSM
Non Problem Handling Cacti Update add multiport g Non Service Non Service Email
Problem Handling
Backbone Congestion (Domestic
linkLink)
congest Non Service Non Service Email
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling Service Problem intermitten VPN Service L2 Multipoint HPSM
Problem Handling
Backbone Congestion (Domestic
HighLink)
Util Non Service Non Service HPSM
Requestor KB Segmentation Escalation Received Date Response Time
I-NOC FH Backoffice IP/MPLS 40007 Proper Proper 7/8/2019 10:15 7/8/2019 10:46
Access Back Oficce 400039 Proper Proper 7/8/2019 10:59 7/8/2019 11:11
I-NOC FH Backoffice IP/MPLS 40004 Proper Proper 7/8/2019 10:43 7/8/2019 11:17
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/8/2019 11:57 7/8/2019 12:01
I-NOC FH Backoffice IP/MPLS4000159 Proper Proper 7/8/2019 13:54 7/8/2019 14:21
Access Back Oficce 400019 Proper Proper 7/8/2019 13:16 7/8/2019 13:27
Access Back Oficce 400028 Proper Proper 7/8/2019 14:52 7/8/2019 15:39
Access Back Oficce 4000155 Proper Proper 7/8/2019 14:49 7/8/2019 14:56
TO Kalisumapa 400065 Proper Proper 7/8/2019 15:06 7/8/2019 15:29
Access Back Oficce 400097 Proper Proper 7/8/2019 15:38 7/8/2019 15:56
Access Back Oficce 400028 Proper Proper 7/8/2019 15:50 7/8/2019 16:16
Access Back Oficce 400037 Proper Proper 7/8/2019 16:34 7/8/2019 17:53
TO Sumatera 4000105 Proper Proper 7/8/2019 17:06 7/8/2019 17:44
Access Back Oficce 400019 Proper Proper 7/8/2019 18:04 7/8/2019 18:06
I-NOC FH Backoffice IP/MPLS400070 Proper Proper 7/8/2019 18:45 7/8/2019 20:39
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/8/2019 21:59 7/8/2019 22:55
IP SPM L2 Indosat 400040 Proper Proper 7/8/2019 18:23 7/8/2019 19:53
TO West & Central Java 400060 Proper Proper 7/9/2019 5:56 7/9/2019 6:30
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 7:03 7/9/2019 7:10
I-NOC FH Backoffice IP/MPLS400097 Proper Proper 7/9/2019 7:00 7/9/2019 7:26
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 7:40 7/9/2019 7:43
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/9/2019 7:55 7/9/2019 8:00
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/9/2019 7:48 7/9/2019 7:50
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 8:56 7/9/2019 9:10
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 9:22 7/9/2019 9:33
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 9:31 7/9/2019 9:46
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 9:23 7/9/2019 9:52
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/9/2019 9:54 7/9/2019 9:58
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/9/2019 9:56 7/9/2019 10:18
I-NOC FH Backoffice IP/MPLS
400028 400097 Proper Proper 7/9/2019 9:47 7/9/2019 10:44
I-NOC FH Backoffice IP/MPLS4000155 Proper Proper 7/9/2019 9:15 7/9/2019 10:54
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/9/2019 9:24 7/9/2019 11:19
TO East Java & Bali Nusra 4000155 Proper Proper 7/9/2019 10:28 7/9/2019 11:33
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/9/2019 10:03 7/9/2019 11:56
TO Jabodetabek 400060 Proper Proper 7/9/2019 13:00 7/9/2019 13:10
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/9/2019 13:37 7/9/2019 14:14
I-NOC FH Backoffice IP/MPLS4000139 Proper Proper 7/9/2019 13:55 7/9/2019 14:14
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/9/2019 14:34 7/9/2019 15:23
TO Sumatera 400060 Proper Proper 7/9/2019 17:23 7/9/2019 17:48
I-NOC FH Backoffice IP/MPLS
400019 400097 Proper Proper 7/9/2019 17:11 7/9/2019 17:56
Configuration Management 400065 Proper Proper 7/9/2019 17:22 7/9/2019 19:44
IP SPM L2 Indosat 400056 400078 Proper Proper 7/9/2019 15:29 7/9/2019 16:00
Configuration Management4000115 Proper Proper 7/10/2019 1:15 7/10/2019 1:18
I-NOC FH Backoffice IP/MPLS 40004 Proper Proper 7/10/2019 3:01 7/10/2019 5:26
I-NOC FH Backoffice IP/MPLS400010 Proper Proper 7/10/2019 9:27 7/10/2019 9:54
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/10/2019 9:56 7/10/2019 10:04
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/10/2019 8:24 7/10/2019 9:24
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/10/2019 11:44 7/10/2019 11:48
I-NOC FH Backoffice IP/MPLS
400028 400097 Proper Proper 7/10/2019 12:17 7/10/2019 13:42
I-NOC FH Backoffice IP/MPLS400072 Proper Proper 7/10/2019 12:42 7/10/2019 14:19
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/10/2019 15:36 7/10/2019 16:11
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/10/2019 15:19 7/10/2019 17:40
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/10/2019 15:57 7/10/2019 16:07
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/10/2019 15:55 7/10/2019 16:49
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/10/2019 17:05 7/10/2019 19:29
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/10/2019 18:00 7/10/2019 18:04
I-NOC FH Backoffice IP/MPLS
400019 400062 Proper Proper 7/10/2019 20:31 7/10/2019 22:52
I-NOC FH Backoffice IP/MPLS400062 Proper Proper 7/10/2019 20:06 7/10/2019 20:15
I-NOC FH Backoffice IP/MPLS4000149 Proper Proper 7/11/2019 3:46 7/11/2019 4:06
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 5:21 7/11/2019 7:55
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 5:36 7/11/2019 7:52
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 5:09 7/11/2019 5:44
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 4:49 7/11/2019 5:46
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/11/2019 6:15 7/11/2019 8:35
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/11/2019 6:20 7/11/2019 8:15
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/11/2019 7:02 7/11/2019 8:32
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/11/2019 7:46 7/11/2019 8:36
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/11/2019 7:15 7/11/2019 8:10
TO West & Central Java 400060 Proper Proper 7/11/2019 10:04 7/11/2019 10:29
I-NOC FH Backoffice IP/MPLS400079 Proper Proper 7/11/2019 9:43 7/11/2019 10:39
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/11/2019 9:20 7/11/2019 9:52
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 9:30 7/11/2019 10:57
I-NOC FH Backoffice IP/MPLS400070 Improper Proper 7/11/2019 11:44 7/11/2019 15:36
I-NOC FH Backoffice IP/MPLS400070 Improper Proper 7/11/2019 11:50 7/11/2019 15:36
I-NOC FH Backoffice IP/MPLS400070 Improper Proper 7/11/2019 11:52 7/11/2019 15:36
I-NOC FH Backoffice IP/MPLS400010 Proper Proper 7/11/2019 13:44 7/11/2019 13:55
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/11/2019 14:00 7/11/2019 14:17
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/11/2019 14:17 7/11/2019 14:31
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 16:45 7/11/2019 17:13
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/11/2019 18:02 7/11/2019 19:02
I-NOC FH Backoffice IP/MPLS400039 Proper Proper 7/11/2019 19:03 7/11/2019 21:12
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/11/2019 21:51 7/11/2019 22:03
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/11/2019 20:30 7/11/2019 20:39
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/11/2019 20:52 7/11/2019 21:15
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/11/2019 23:27 7/12/2019 0:03
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/12/2019 0:51 7/12/2019 0:54
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 0:33 7/12/2019 0:58
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/12/2019 1:00 7/12/2019 1:06
I-NOC FH Backoffice IP/MPLS400015 Proper Proper 7/12/2019 1:00 7/12/2019 1:06
I-NOC FH Backoffice IP/MPLS400010 Proper Proper 7/12/2019 3:36 7/12/2019 4:01
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 3:16 7/12/2019 4:21
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 6:03 7/12/2019 6:29
TO West & Central Java 4000149 Proper Proper 7/12/2019 6:18 7/12/2019 7:30
I-NOC FH Backoffice IP/MPLS4000157 Proper Proper 7/12/2019 8:11 7/12/2019 10:35
I-NOC FH Backoffice IP/MPLS400070 Proper Proper 7/12/2019 8:43 7/12/2019 10:41
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 13:39 7/12/2019 14:21
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 9:49 7/12/2019 11:54
I-NOC FH Backoffice IP/MPLS400073 Proper Proper 7/12/2019 9:33 7/12/2019 11:53
I-NOC FH Backoffice IP/MPLS 40007 Proper Proper 7/12/2019 9:55 7/12/2019 11:13
I-NOC FH Backoffice IP/MPLS 40007 Proper Proper 7/12/2019 9:59 7/12/2019 11:37
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 10:30 7/12/2019 10:38
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 10:33 7/12/2019 12:43
I-NOC FH Backoffice IP/MPLS400039 Proper Proper 7/12/2019 9:21 7/12/2019 10:32
I-NOC FH Backoffice IP/MPLS400039 Proper Proper 7/12/2019 11:04 7/12/2019 13:00
I-NOC FH Backoffice IP/MPLS4000157 Proper Proper 7/12/2019 10:51 7/12/2019 13:09
I-NOC FH Backoffice IP/MPLS400071 Proper Proper 7/12/2019 11:54 7/12/2019 14:16
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/12/2019 15:07 7/12/2019 15:53
Configuration Management4000115 Proper Proper 7/12/2019 14:11 7/12/2019 14:33
I-NOC FH Backoffice IP/MPLS400079 Proper Proper 7/12/2019 15:38 7/12/2019 15:50
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 15:47 7/12/2019 16:41
TO Sumatera 400028 Proper Proper 7/12/2019 15:20 7/12/2019 16:19
I-NOC FH Backoffice IP/MPLS 40007 Proper Proper 7/12/2019 16:26 7/12/2019 16:56
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 17:03 7/12/2019 18:55
I-NOC FH Backoffice IP/MPLS400064 Proper Proper 7/12/2019 17:05 7/12/2019 19:00
I-NOC FH Backoffice IP/MPLS 40007 Proper Proper 7/12/2019 17:45 7/12/2019 19:24
I-NOC FH Backoffice IP/MPLS400095 Proper Proper 7/12/2019 18:57 7/12/2019 19:49
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 22:16 7/12/2019 22:18
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/12/2019 22:36 7/12/2019 22:51
TO Sumatera 400060 Proper Proper 7/12/2019 22:30 7/12/2019 22:49
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 0:16 7/13/2019 1:05
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 0:37 7/13/2019 1:20
TO Sumatera 400060 Proper Proper 7/13/2019 0:44 7/13/2019 0:54
I-NOC FH Backoffice IP/MPLS400060 Proper Proper 7/13/2019 1:55 7/13/2019 2:19
I-NOC FH Backoffice IP/MPLS4000172 Proper Proper 7/13/2019 8:27 7/13/2019 9:07
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 9:38 7/13/2019 11:12
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 8:15 7/13/2019 8:41
I-NOC FH Backoffice IP/MPLS400070 Proper Proper 7/13/2019 11:42 7/13/2019 12:36
I-NOC FH Backoffice IP/MPLS400072 Proper Proper 7/13/2019 12:03 7/13/2019 13:19
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 12:20 7/13/2019 14:26
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 14:19 7/13/2019 16:29
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/13/2019 19:02 7/13/2019 19:17
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 19:19 7/13/2019 19:46
I-NOC FH Backoffice IP/MPLS400019 Proper Proper 7/13/2019 20:42 7/13/2019 20:47
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/14/2019 0:12 7/14/2019 0:50
I-NOC FH Backoffice IP/MPLS400060 Proper Proper 7/13/2019 21:58 7/13/2019 22:51
TO East Java & Bali Nusra 400060 Proper Proper 7/14/2019 6:49 7/14/2019 7:03
I-NOC FH Backoffice IP/MPLS400028 Proper Proper 7/14/2019 13:20 7/14/2019 13:45
I-NOC FH Backoffice IP/MPLS400071 Proper Proper 7/14/2019 13:55 7/14/2019 15:00
TO Kalisumapa 4000140 Proper Proper 7/14/2019 12:15 7/14/2019 12:27
I-NOC FH Backoffice IP/MPLS4000155 Proper Proper 7/14/2019 7:01 7/14/2019 8:29
I-NOC FH Backoffice IP/MPLS400037 Proper Proper 7/14/2019 17:50 7/14/2019 17:51
I-NOC FH Backoffice IP/MPLS400037 Proper Proper 7/14/2019 17:35 7/14/2019 18:04
I-NOC FH Backoffice IP/MPLS400020 Proper Proper 7/14/2019 20:00 7/14/2019 20:16
ResolutionEscalate
(Menit)
Start
to Escalation
L2 SGP
End Escalation
L2Escalate
SGP L2toSGP
L2 Indosat
PIC L1 IPSPM Status External Customer
tuning metric KPI Special Note
0:31 31 No No arifin Closed change LSP to LDPPT APLIKANUSA LINTASARTA
0:12 12 No No rangga Closed port to Gb_Int BSC_MADIUN_03 0/16/0 pindah ke MAD-
0:34 34 No No rangga Closed reroute via NTT, PDAM KOTA MALANG
0:04 4 No No arifin Closed reroute via telkomm before OIXP
0:27 27 No No rangga Closed tuning metric KPI HUAWEI TECH INVESTMENT
0:11 11 No No rangga Closed change path to_mBANK BTPN
0:47 47 No No rangga Closed create LSP PP via BANK MAYBANK INDONESIA TBK
0:07 7 No No rangga Closed link JKT-ELK1 >< J HANASTA DAKARA PT
0:23 23 No No arifin Closed create graph area makasar
0:18 18 No No rangga Closed create lsp ke MNSPERSADA NUSA NABATI INDONESIA
0:26 26 No No rangga Closed create LSP IBB- PT. BANK CENTRAL ASIA
1:19 79 No No arifin Closed merupakan best pBANK BTPN
0:38 38 No No arifin Closed trigger ping karena service MP tidak dapat ARP
0:02 2 No No rangga Closed create path A45 SUMBERDAYA SEWATAMA
1:54 114 No No Jauhar Closed best path via DomSANDEN ELECTRONICS INDONESIA
0:56 56 No No Jauhar Closed pindah path via J DUMAI MANDIRI NET
1:30 90 No No Galih Closed create interface baru untuk decongest LPG-P <> LPG-PE1
0:34 34 No No Galih Closed reconfig sdp di sisi CN
0:07 7 No No Dhio Closed pindah path, normKHAZANAH MEDIA NETWORK NUSANTA
0:26 26 No No rangga Closed ganti tunnel 0/0/2HIPERNET INDODATA
0:03 3 No No rangga Closed pindah path SATNETCOM BALIKPAPAN
0:05 5 No No rangga Closed binding SDP 926 PT. DES TEKNOLOGI INFORMASI
0:02 2 No No Dhio Closed reroutr via telkom
0:14 14 No No rangga Closed change path to_g MITRA LINTAS MULTIMEDIA
0:11 11 No No rangga Closed change path to_ HUAWEI TECH INVESTMENT
0:15 15 No No Dhio Closed change path to_ SATNETCOM BALIKPAPAN
0:29 29 No No rangga Closed create new path INDOSAT MEGA MEDIA
0:04 4 No No rangga Closed change path to_MALITA PRAYAMITRA
0:22 22 No No rangga Closed create LSP BTR-P BANK MAYBANK INDONESIA
0:57 57 No No rangga Closed create lsp di keduaHUAWEI TECH INVESTMENT
1:39 99 No No Dhio Closed tunning metric di PT. BANK CENTRAL ASIA TBK
1:55 115 No No Dhio Closed tunning metric disisi DMC-CN1 dari 11 menjadi 13
1:05 65 No No Dhio Closed reroute trafik BTR-PE1 to ADP-EN1 dengan mengarahkan
1:53 113 No No Dhio Closed tunning metric disisi AKS to PNB before 102, after 160
0:10 10 No No rangga Closed add BGP tunnel Req MOD dan BBIP 1
0:37 37 No No Dhio Closed create service dan sdp
0:19 19 No No Dhio Closed ping vsi normal
0:49 49 No No rangga Closed tunning metric disisi GSB-CN2 ke AMP-CN2 dari 80 ke 90
0:25 25 No No dhio Closed looping, reset SDP
0:45 45 No No Dhio Closed modify path via INDONESIA COMNETS PLUS
2:22 142 No No Dhio Closed create graph
0:31 31 No No Dhio Closed Join Lag port 5/1/24 ke lag 40 GSB-CN1
0:03 3 No No Arifin Closed reset CF
2:25 145 No No Jauhar Closed semua prefix sudaIM2
0:27 27 No No Dhio Closed reset bgp inix cus PT. Agro Wira Ligatsa
0:08 8 No No Galih Closed reroute upstreamSATRIA WICAKSANA SEJATI
1:00 60 No No Dhio Closed reset path lsp di s BAHTERA ALAM TAMIANG
0:04 4 No No Galih Closed change path lsp PT BANK CIMB NIAGA
1:25 85 No No Galih Closed create new lsp di kedua sisi
1:37 97 No No Galih Closed basic segmentasi YAY. PERGURUAN TINGGI COMPUTER P
0:35 35 No No Dhio Closed create new lsp di PT. Agro Wira Ligatsa
2:21 141 No No Galih Closed create new lsp di SINGAPORE TELECOMMUNICATIONS LT
0:10 10 No No Dhio Closed change path lsp DEWATA TELEMATIKA
0:54 54 No No Dhio Closed create new lsp di BTPN KCP SINTANG
2:24 144 No No Dhio Closed reroute destinatio UIN WALISONGO SEMARANG
0:04 4 No No Galih Closed change path lsp di sisi metro BTM-BTC-CN1
2:21 141 No No arifin Closed create path lsp 2 ADI INTI MANDIRI SOLUSI
0:09 9 No No rangga Closed modify path via JAYA KARTHA SOLUSINDO-LA
0:20 20 No No arifin Closed Looping dari akses, reset no improve
2:34 154 No No galih Closed create LSP menghindari segmbreach karena akses metro
2:16 136 No No riya Closed create LSP menghindari segment KSK-PE1 >< PGD-PE1 int
0:35 35 No No rangga Closed create LSP BT COMMUNICATIONS INDONESIA
0:57 57 No No arifin Closed create LSP REACH NETWORK SERVICES INDONESIA
2:20 140 No No Galih Closed tuning metric osp PT. AT&T GLOBAL NETWORK SERVICES
1:55 115 No No Galih Closed tuning metric osp PT. AT&T GLOBAL NETWORK SERVICES
1:30 90 No No Galih Closed tuning metric osp PT. AT&T GLOBAL NETWORK SERVICES
0:50 50 No No Galih Closed tuning metric osp PT. AT&T GLOBAL NETWORK SERVICES
0:55 55 No No Galih Closed reset sap shut / n PT. AT&T GLOBAL NETWORK SERVICES
0:25 25 No No Galih Closed ubah lsp ke ldp di sdp 8212 (Flags : TranspTunnDown) di n
0:56 56 No No Galih Closed ada limitasi pada perangkat SAR8 untuk ping ptp menggu
0:32 32 No No Riya Closed reset sap shut / n TIME EXCELINDO
1:27 87 No No Riya Closed create new lsp di TATA COMMUNICATIONS INTERNATION
breach karena banyak wo im
3:52 232 Yes Yes Riya Closed menghapus spoke-s IM2-Balai P improper karena dari boip ti
breach karena banyak wo im
3:46 226 Yes Yes Riya Closed menghapus spoke-s MEARES SO improper karena dari boip ti
breach karena banyak wo im
3:44 224 Yes Yes Riya Closed menghapus spoke-s PT WIFIKU improper karena dari boip ti
0:11 11 No No Galih Closed sudah reset (clea PT. HOME CREDIT INDONESIA
0:17 17 No No Riya Closed sudah reset sap namun masih down, menyarankan dilaku
0:14 14 No No Galih Closed reroute ip tujuan INSANI INVESTAMA
0:28 28 No No Riya Closed create new lsp di PT NEC INDONESIA - Yamaha Jakarta
1:00 60 No No Riya Closed create new lsp di siPT. PRIMACOM INTERBUANA
2:09 129 No No rangga Closed tidak dapat mac aBENDAHARA PENGELUARAN DITJEN. AD
0:31 32 No No Dhio Closed looping, reset SDP
0:31 32 No No Dhio Closed looping, reset SDP
0:23 23 No No Dhio Closed tunning metric disisi BBT2-CN2 dari 11 ke 14
0:36 36 No No Dhio Closed change path to_S MNC KABEL MEDIACOM
0:03 3 No No Dhio Closed looping, reset SDP
0:25 25 No No rangga Closed reroute path service CSC
0:06 6 No No Dhio Closed looping, reset SDP
0:06 6 No No Dhio Closed looping, reset SDP
0:25 25 No No Dhio Closed reset BGP INDOSAT SINGAPORE PTE LTD
1:05 65 No No Dhio Closed create new path PT MORA TELEMATIKA INDONESIA
0:26 26 No No rangga Closed reroute link
Problem dikarenakan
terjadi link PLB-PE1<>KBR-AN1
karena KBR-AN1 merupakan areatidak me
32 dan
1:12 72 No No riya Closed Penyebabnya karena disisi PLB-PE1 router interface ke
add ldp filter at sisi SOL-BHS-PE2-SR7 dan SOL-BHS-PE1-SR ar
Kami coba masukan port 3/1/6 ke dalam lag-5 disisi PLB-P
2:24 144 No No Dahlia Closed PT PANIN BANK
1:58 118 No No Riya Closed Hasil pengecekan SEKRETARIAT UTAMA BKPM
0:42 42 No No Riya Closed Create LSP di sis SKYLINE SEMESTA
2:05 125 No No Dahlia Closed Create lsp ke ar BANK MAYBANK INDONESIA
2:20 140 No No riya Closed hasil ping antar PT. SUMBER ALFARIA TRIJAYA
1:18 78 No No Dahlia Closed Saat
Saat ini
ini sudah
link viakami optimasi
GIGA PATRAdisisi KUN-EN1 dari LDP ke L
MULTIMEDIA
Hasil ping sdp terpantau bagus.
1:38 98 No No Dahlia Closed HUTCHISON 3 INDONESIA
optimasi path lsp ke to_BRN-EN1_loo sesuai request
0:08 8 No No Riya Closed saat MANDALAlink LINTAS NUSAUntuks egmen m
Saat ini
ini path
sudahtidak
kamimelewati
buatkan LSP congest.
dikedua sisi jalur bolak-b
2:10 130 No No Dahlia Closed Pada metro tersebut semua
INDOSAT link
MEGA melewati
MEDIA keradio.
Dari hasil pengecekan ping dari KYN-CN1 arah BLB-EN1
1:11 71 No No Dahlia Closed Berdasarkan hasil BTPNpengecekan kami ping ldp terpantau no
KCP TARAKAN
[1] Link 1 ke arah SPN-EN1 tidak dapat kami lakukan peng
1:56 116 No No Dahlia Closed [2] Link 2 ke arah PT. BANK via
CENTRALKND-KLK-CN1-X3
ASIA
Berdasarkan hasil KIM-AN2
pengecekan L2VC has
kami, saat ini sudah dapat
2:18 138 No No riya Closed [3] Link 3 ke arah PLP-EN1 tidak dapat
KCP CIREBON - KUNINGAN digunakan karena h
2:22 142 No No riya Closed INDOSAT MEGA MEDIA
0:46 46 No No riya Closed Error
binding sdp ke se E - MEDIAkapasitas
tersebut dikarenakan INDONESIAcf3 di card A nya sud
Kami delete beberapa file yang sudah lama, dan saat ini s
0:22 22 No No Dahlia Closed Berdasarkan hasil analisa kamirequest
, problem tersebut
note othersmerup
beca
Kami sarankan ping tanpa menggunakan rapid
0:12 12 No No Dahlia Closed PT BANK HSBC INDONESIA
optimasi dengan membuat lsp baru di sisi PSR-CN1.
0:54 54 No No Dahlia Closed ALFAMIDI VC76 MIDI SUKAMULYA
Create sdp dan lsp "to_MDN-KSR-EN1-SAR8"
0:59 59 No No Dahlia Closed
Saat ini sudah kami ganti sdp 4185 disisi JKT-PGD-CN1-SR
0:30 30 No No Dahlia Closed Saat ini link terpantau Up.
optimasi dgn membuatkan jalur baru melewati segmen d
1:52 112 No No Riya Closed MPLS AP-LA
1:55 115 No No Riya Closed Sudah kami lakukaPT Bayas Bofuels
1:39 99 No No Riya Closed Saat ini sudah ka DWIKA MITRA MANDIRI
0:52 52 No No Fajri Closed Saat ini l2vc ter NDONESIA COMNETS PLUS
0:02 2 No No Dhio Closed reroute path lsp PT. MUSTIKA SEMBULUH
0:15 15 No No Fajri Closed troubleshoot pathLAXO GLOBAL AKSES, PT
Mem-binding sdp kearah BTM-SAY-EN1-SAR8 under servi
0:19 19 No No Dhio Closed
0:49 49 No No Fajri Closed create path lsp b HUTCHISON 3 INDONESIA
0:43 43 No No Dhio Closed change path lsp HUTCHISON 3 INDONESIA
0:10 10 No No Dhio Closed reset shut /no-shut SDP 8125 under service 72040144 di
0:24 24 No No Fajri Closed normalkami
Sudah check sud GIGA
lakukan PATRAdengan
optimasi MULTIMEDIA
membuat path baru
0:40 40 No No Riya Closed Namun masih ping lsp masih terpantau
terdapat Tunnel ADI INTI MANDIRI SOLUSI high latency karen
Jalur saat ini sudah merupakan best path karena tidak ad
1:34 94 No No Riya Closed BAHTERA ALAM TAMIANG
0:26 26 No No Dahlia Closed optimasi dengan SATNETCOM BALIKPAPAN
0:54 54 No No Riya Closed hasil ping ke ara ANUGERAH KARYA MEBELINDO
1:16 76 No No Riya Closed Hasil pengecekan MITRA LINTAS MULTIMEDIA
2:06 126 No No Dahlia Closed Telah kami buatkan jalur path tanpa melewati jalur yang
2:10 130 No No riya Closed Sudah kami buatkaPERTAMINA HULU ENERGI OGAN KOM
0:15 15 No No Fajri Closed Saat ini SDP ters PT. MIDI UTAMA INDONESIA
0:27 27 No No Fajri Closed Sudah kami buat pHUTCHISON 3 INDONESIA
0:05 5 No No Fajri Closed change path lsp HUTCHISON 3 INDONESIA
0:38 38 No No Galih Closed create lsp menghin
0:53 53 No No Fajri Closed change LSP to LDP PT MORA TELEMATIKA INDONESIA
0:14 14 No No Galih Closed lsp binding
0:25 25 No No Jauhar Closed create sdp PT. NEC INDONESIA
1:05 65 No No Riya Closed normal latency jk IM2
0:12 12 No No Jauhar Closed graph sudah ada, tinggal add ke tree
1:28 88 No No Jauhar Closed terdapat lsp transit sevice besar, reroute lsp
0:01 1 No No riya Closed impact fo cut seg PT BERCA HARDAYA PERKASA
0:29 29 No No riya Closed impact fo cut seg APLIKANUSA LINTASARTA
0:16 16 No No Galih Closed dengan tunning metric port 2/2/3, before no metric, afte
Special Note
NUSA LINTASARTA
_03 0/16/0 pindah ke MAD-PE1 port 3/2/4
CH INVESTMENT
BANK INDONESIA TBK
USA NABATI INDONESIA
ENTRAL ASIA
P tidak dapat ARP
AYA SEWATAMA
ECTRONICS INDONESIA
econgest LPG-P <> LPG-PE1
MEDIA NETWORK NUSANTARA
M BALIKPAPAN
KNOLOGI INFORMASI
TAS MULTIMEDIA
CH INVESTMENT
M BALIKPAPAN
BANK INDONESIA
CH INVESTMENT
ENTRAL ASIA TBK
1 dari 11 menjadi 13
P-EN1 dengan mengarahkan trafik via BTR-PE2
NB before 102, after 160
Req MOD dan BBIP 1
2 ke AMP-CN2 dari 80 ke 90
COMNETS PLUS
CAKSANA SEJATI
ALAM TAMIANG
URUAN TINGGI COMPUTER PADANG
E TELECOMMUNICATIONS LTD
ONGO SEMARANG
BTM-BTC-CN1
ANDIRI SOLUSI
HA SOLUSINDO-LA
breach karena akses metro lemot dan banyak case masuk
ment KSK-PE1 >< PGD-PE1 intermitten
UNICATIONS INDONESIA
WORK SERVICES INDONESIA PT
GLOBAL NETWORK SERVICES INDONE
GLOBAL NETWORK SERVICES INDONE
GLOBAL NETWORK SERVICES INDONE
GLOBAL NETWORK SERVICES INDONE
GLOBAL NETWORK SERVICES INDONE
Flags : TranspTunnDown) di node SUK-SYK-PE2-SR7
AR8 untuk ping ptp menggunakan size adalah normal behavior
MUNICATIONS INTERNATIONAL PTE. LTD
breach karena banyak wo impact service idia yang problem massal
improper karena dari boip tidak ada hasil trace dari pelanggan
breach karena banyak wo impact service idia yang problem massal
improper karena dari boip tidak ada hasil trace dari pelanggan
breach karena banyak wo impact service idia yang problem massal
improper karena dari boip tidak ada hasil trace dari pelanggan
CREDIT INDONESIA
h down, menyarankan dilakukan looping di sisi akses
DONESIA - Yamaha Jakarta
COM INTERBUANA
A PENGELUARAN DITJEN. ADMINISTRASI HUKUM UMUM-KEMENKUMHAM
N2 dari 11 ke 14
L MEDIACOM
NGAPORE PTE LTD
ELEMATIKA INDONESIA
PLB-PE1<>KBR-AN1 tidak mendapatkan arp
PE2-SR7 dan SOL-BHS-PE1-SR7
AT UTAMA BKPM
BANK INDONESIA
R ALFARIA TRIJAYA
A MULTIMEDIA
N 3 INDONESIA
LINTAS NUSA
ENTRAL ASIA
ON - KUNINGAN
MEGA MEDIA
request note others because memory cf3-a full
SBC INDONESIA
VC76 MIDI SUKAMULYA
KSR-EN1-SAR8"
4185 disisi JKT-PGD-CN1-SR12 dari LSP ke LDP.
RA MANDIRI
COMNETS PLUS
A SEMBULUH
AL AKSES, PT
M-SAY-EN1-SAR8 under service-id 885013624 di BTM-BTC-CN1 dan BTM-BTC-CN12
N 3 INDONESIA
N 3 INDONESIA
5 under service 72040144 di MDN-BCP-CN1-SR12
A MULTIMEDIA
ANDIRI SOLUSI
LAM TAMIANG
M BALIKPAPAN
H KARYA MEBELINDO
TAS MULTIMEDIA
h tanpa melewati jalur yang congest , kami binding ke sdp baru.
A HULU ENERGI OGAN KOMERING
TAMA INDONESIA
N 3 INDONESIA
N 3 INDONESIA
TELEMATIKA INDONESIA
sar, reroute lsp
HARDAYA PERKASA
A LINTASARTA
/2/3, before no metric, after metric 11. Namun hanya memindah congest.
Date WeekWO /Ticket ID OTRS ID Subject
Monday , 1 Juli 2019 27 #2019070140000054 Problem Koneksi Medan
Monday , 1 Juli 2019 27 WO131247 #2019070140000063 RE: [PL1] [INTERNAL] [DOWN] S
Monday , 1 Juli 2019 27 WO131253 #2019070140000072 RE: [S1] [WO131253] [INTERNAL
Monday , 1 Juli 2019 27 WO131254 #2019070140000081 RE: [WO131254] [S3] [INTERNAL
Monday , 1 Juli 2019 27 WO131257 #2019070140000091 RE: [ES] [INTERNAL] [Request C
Monday , 1 Juli 2019 27 WO131260 #2019070140000107 RE: [S3] [INTERNAL] [LATENCY]
Monday , 1 Juli 2019 27 WO131266 #2019070140000116 RE: [WO131266] [S3] [INTERNAL
Monday , 1 Juli 2019 27 WO130986 #2019070140000125 RE: [WO130986] [S3] [INTERNAL]
Monday , 1 Juli 2019 27 WO131283 #2019070140000134 RE: [EP] [INTERNAL] [INTERMITTE
Monday , 1 Juli 2019 27 WO130985 #2019070140000143 RE: [S1] [WO130985] [INTERNAL
Monday , 1 Juli 2019 27 WO131281 #2019070140000152 RE: [S3] [INTERNAL] [Reduced
Monday , 1 Juli 2019 27 #2019070140000161 hapus / undo config l2
Monday , 1 Juli 2019 27 WO131292 #2019070140000171 RE: [S2] [INTERNAL] [DOWN] SR#
Monday , 1 Juli 2019 27 #2019070140000189 LSP area Pekanbaru
Monday , 1 Juli 2019 27 WO131300 #2019070140000198 RE: [S-ESCALATION][S2][intern
Monday , 1 Juli 2019 27 WO131002 #2019070140000205 RE: [S1] [INTERNAL] [DOWN] S
Monday , 1 Juli 2019 27 WO130984 #2019070140000214 RE: [S2] [INTERNAL] [Down] SR#
Monday , 1 Juli 2019 27 WO131008 #2019070140000223 RE: [ES][INTERNAL][INTERMITTEN
Tuesday , 2 Juli 2019 27 WO131314 #2019070240000016 RE: [S-ESCALATION][S3][INTERNA
Tuesday , 2 Juli 2019 27 WO131332 #2019070240000025 RE: [S3] [INTERNAL] [LATENCY]
Tuesday , 2 Juli 2019 27 WO131012 #2019070240000034 RE: [S3] [WO131012] [INTERNA
Tuesday , 2 Juli 2019 27 WO131013 #2019070240000043 RE: [S3] [INTERNAL] [INTERMITTE
Tuesday , 2 Juli 2019 27 WO131016 #2019070240000052 RE: [S3] [INTERNAL] [INTERMITT
RE: [Eskalasi Alarm] IP BACKBONE ME_BACKHAUL JKT-PGD-CN1-SR
Tuesday , 2 Juli 2019 27 TT000002764#2019070240000151
Tuesday , 2 Juli 2019 27 WO131360 #2019070240000061 RE: [ES] [INTERNAL] [DOWN] SR#
Tuesday , 2 Juli 2019 27 WO131362 #2019070240000071 RE: [S2] [INTERNAL] [Down] SR#
Tuesday , 2 Juli 2019 27 WO131369 #2019070240000089 RE: [PL2] [WO131369] [INTERNAL
Tuesday , 2 Juli 2019 27 WO131363 #2019070240000098 RE: [EP] [INTERNAL] [INTERMITTE
Tuesday , 2 Juli 2019 27 WO131394 #2019070240000105 GREAT GIANT PINEAPPLE Pengece
Tuesday , 2 Juli 2019 27 WO131475 #2019070240000114 RE: [S3] [OPEN] [IP ACCES PROB
Tuesday , 2 Juli 2019 27 WO131390 #2019070240000123 RE: [S3] [WO131390] [INTERNAL
Tuesday , 2 Juli 2019 27 WO131395 #2019070240000141 RE: [ES][INTERNAL][High Error/u
Tuesday , 2 Juli 2019 27 WO131409 #2019070240000132 RE: [EP] [INTERNAL] [DOWN] [S
Tuesday , 2 Juli 2019 27 #2019070340000014 Congest Kotobaru
Tuesday , 2 Juli 2019 27 WO131009 #2019070340000023 RE: [WO131009] [PL2] [INTERNAL
Tuesday , 2 Juli 2019 27 WO131485 #2019070340000032 RE: [PL2] [INTERNAL] [INTERMIT
Tuesday , 2 Juli 2019 27 WO131483 #2019070340000041 RE: [S3] [INTERNAL] [REDUCE B
Tuesday , 2 Juli 2019 27 WO131406 #2019070340000051 RE: [PL1] [INTERNAL] [DOWN] SR#
Tuesday , 2 Juli 2019 27 WO131411 #2019070340000069 RE: [PL2] [INTERNAL] [INTERMIT
Tuesday , 2 Juli 2019 27 #2019070340000078 Mohon support create SDP ( Revis
wednesday , 3 Juli 2019 27 WO131415 #2019070340000087 RE: [PL2] [INTERNAL] [ADVERTISE
wednesday , 3 Juli 2019 27 WO131490 #2019070340000096 RE: [S2] [WO131490] [INTERNAL]
wednesday , 3 Juli 2019 27 TT27662748 #2019070340000103 [Eskalasi Alarm] looping JKT-S
wednesday , 3 Juli 2019 27 WO131420 #2019070340000112 [S-ESCALATION][S3][INTERNAL][
wednesday , 3 Juli 2019 27 #2019070340000121 mohon reset SDP
wednesday , 3 Juli 2019 27 WO131634 #2019070340000131 RE: [EP] [INTERNAL] [INTERMITTE
wednesday , 3 Juli 2019 27 WO131636 #2019070340000149 [ES] [INTERNAL] [SR#2-27419848
wednesday , 3 Juli 2019 27 WO131627 #2019070340000158 FW: [S1] [INTERNAL] [DOWN] SR
wednesday , 3 Juli 2019 27 WO131253 #2019070340000167 [S1] [WO131253] [INTERNAL] [D
wednesday , 3 Juli 2019 27 WO131645 #2019070340000176 [S-ESCALATION][S3][INTERNAL]
wednesday , 3 Juli 2019 27 WO131551 #2019070440000012 RE: [S2] [INTERNAL] [DOWN] SR#
wednesday , 3 Juli 2019 27 #2019070440000049 looping rempoa at CN1 & CN2
Thursday, 4 juli 2019 27 WO131679 #2019070440000021 RE: [WO131679] [S3] [internal]
Thursday, 4 juli 2019 27 #2019070440000031 Pengecekan SDP SRS-CN1 ke ara
Thursday, 4 juli 2019 27 WO131557 #2019070440000058 RE: Telkom [WO131557]
Thursday, 4 juli 2019 27 WO131566 #2019070440000067 RE: [S3] [INTERNAL] [REDUCE BEN
Thursday, 4 juli 2019 27 WO131693 #2019070440000076 RE: [ES] [INTERNAL] [DOWN] SR#
Thursday, 4 juli 2019 27 WO131696 #2019070440000094 RE: [PL1] [INTERNAL] [DOWN] SR#
Thursday, 4 juli 2019 27 WO131697 #2019070440000085 RE: [PL1] [INTERNAL] [DOWN] SR
Thursday, 4 juli 2019 27 WO131604 #2019070440000101 RE: SAT Koneksi Toko U665 DOW
Thursday, 4 juli 2019 27 WO131825 #2019070440000111 RE: [ES][INTERNAL][INTERMITTE
Thursday, 4 juli 2019 27 WO131828 #2019070440000129 RE: [PL2] [INTERNAL] [ADVERTISE
Thursday, 4 juli 2019 27 WO131725 #2019070440000138 RE: [S-ESCALATION][S3][INTERN
Thursday, 4 juli 2019 27 #2019070440000147 RE: Request Create Vlan at MDN-
Thursday, 4 juli 2019 27 #2019070440000156 Request Create Vlan MDN-BCP-C
Thursday, 4 juli 2019 27 TT27694908 #2019070440000165 ESCALATE TT27694908 IMPACT: Lo
Thursday, 4 juli 2019 27 WO131837 #2019070540000011 RE: [PL2] [INTERNAL] [INTERMIT
Thursday, 4 juli 2019 27 WO131734 #2019070540000029 RE: [WO131734] [S3] [INTERNAL
Thursday, 4 juli 2019 27 #2019070540000065 add interface di cacti
Thursday, 4 juli 2019 27 WO131740 #2019070540000038 RE: [WO131740] [PL2] [INTERNAL
Thursday, 4 juli 2019 27 WO131535 #2019070540000047 [INTERNAL][OPEN] [EP] [INTERM
Thursday, 4 juli 2019 27 WO131843 #2019070540000056 [INTERNAL][OPEN] [EP] [INTERM
Friday, 5 juli 2019 27 WO131854 #2019070540000074 RE: Telkom [WO131854]
Friday, 5 juli 2019 27 WO131857 #2019070540000083 RE: [WO131857] [S3] [internal]
Friday, 5 juli 2019 27 WO131757 #2019070540000092 RE: [EP] [INTERNAL] [HIGH ERR
Friday, 5 juli 2019 27 WO131861 #2019070540000109 RE: [EP][INTERNAL][INTERMITTEN
Friday, 5 juli 2019 27 WO131760 #2019070540000118 RE: [PL2] [INTERNAL] [INTERMIT
Friday, 5 juli 2019 27 WO131743 #2019070540000127 RE: [WO131743] [PL2] [INTERNAL
Friday, 5 juli 2019 27 WO131764 #2019070540000136 RE: [EP][INTERNAL][INTERMITTE
Friday, 5 juli 2019 27 WO131871 #2019070540000145 RE: [EP] [INTERNAL] [INTERMITTE
Friday, 5 juli 2019 27 WO131899 #2019070540000154 RE: [S3] [internal] [LATENCY] S
Friday, 5 juli 2019 27 WO131900 #2019070540000163 RE: [EP] [INTERNAL] [INTERMITTE
Friday, 5 juli 2019 27 WO131916 #2019070540000172 RE: [S3] [WO131916] [INTERNAL]
Friday, 5 juli 2019 27 #2019070640000018 need cek status VLAN under metr
Friday, 5 juli 2019 27 WO131805 #2019070640000027 [S3] [internal] [LATENCY] SR#
Friday, 5 juli 2019 27 #2019070640000036 service VPRN 652855 ME Belitang
Saturday, 6 juli 2019 27 WO131919 #2019070640000045 [EP][INTERNAL][INTERMITTEN][
Saturday, 6 juli 2019 27 WO131923 #2019070640000054 [IPH] [INTERNAL] [ERROR] SR#2
Saturday, 6 juli 2019 27 #2019070640000063 Optimasi IP 110.139.19.58
Saturday, 6 juli 2019 27 TT27720752 #2019070640000072 RE: [Eskalasi Alarm] High Utiliz
Saturday, 6 juli 2019 27 WO132039 #2019070640000081 RE: [S1] [INTERNAL] [DOWN] SR#
Saturday, 6 juli 2019 27 WO132034 #2019070640000091 RE: [EP] [INTERNAL] [DOWN] [SR
Saturday, 6 juli 2019 27 #2019070640000107 Load share traffic PTK-KTP-EN
Saturday, 6 juli 2019 27 #2019070640000116 pindah port koneksi ke amsix req
Saturday, 6 juli 2019 27 WO131934 #2019070740000016 RE: [INTERNAL][OPEN] [EP] [IN
Sunday, 7 juli 2019 27 WO132043 #2019070740000025 RE: [WO132043] [PL2] [INTERNA
Sunday, 7 juli 2019 27 WO131938 #2019070740000034 RE: [WO131938] [PL2] [INTERNAL
Sunday, 7 juli 2019 27 #2019070740000043 reset VLAN
Sunday, 7 juli 2019 27 WO131946 #2019070740000052 RE: [S3] [WO131946] [INTERNAL]
Sunday, 7 juli 2019 27 WO131940 #2019070740000061 RE: [EP][INTERNAL][INTERMITTE
Sunday, 7 juli 2019 27 WO131953 #2019070740000071 RE: [S3] [INTERNAL] [INTERMIT
Sunday, 7 juli 2019 27 WO131947 #2019070740000089 RE: [S3] [INTERNAL] [INTERMITT
Sunday, 7 juli 2019 27 WO132052 #2019070740000098 RE: Reply: RE: [ES][INTERNAL][
Sunday, 7 juli 2019 27 #2019070840000014 Mohon Bantuan Rebalancing Traff
Monday, 8 juli 2019 27 WO131902 #2019070840000023 RE: [WO131902] [S3] [internal]
Request Type Request Category
Request Note Service Type
Specific Service
Received Via Requestor KB Segmentation
Escalation
Problem HandlingService Problem
koneksi sig VPN ServiceL3 VPN Email
I-NOC FH Backoffice IP/MPLS
400013 ProperProper
Problem HandlingService Problem
SDP Down VPN Service L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000172 ProperProper
Problem HandlingService Problem
SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000172 ProperProper
Problem HandlingService Problem
IntermittenNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
high latencNAP Service INIX HPSM I-NOC FH Backoffice IP/MPLS
400079 ProperProper
Problem HandlingService Problem
high latencNAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400062 ProperProper
Problem HandlingService Problem
tidak bisa NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400072 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
SDP Down NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400060 ProperProper
Problem HandlingService Problem
set qos lv 5NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
4000132 ProperProper
Non Problem Handling Others delete confNon Service Non ServiceEmail TO Kalisumapa 4000146 ProperProper
Problem HandlingService Problem
SDP Down NAP Service IDIA HPSM I-NOC FH Backoffice IP/MPLS
400060 ProperProper
Non Problem HandlingSDP Creationcreate LSP Non ServiceNon ServiceEmail TO Sumatera 400028 ProperProper
Problem HandlingService Problem
enable BGPNAP Service INIX HPSM I-NOC FH Backoffice IP/MPLS
400010 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400039 ProperProper
Problem HandlingService Problem
mac not deVPN ServiceL2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400039 ProperProper
Problem HandlingService Problem
IntermittenVPN ServiceL3 VPN HPSM I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
request rej NAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400029 ProperProper
Problem HandlingService Problem
high latencNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
packet lossNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
packet lossNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
packet lossNAP Service IDIA HPSM
I-NOC FH Backoffice 400037,
IP/MPLS400019
ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
IP ROUTIN NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
4000167 ProperProper
Problem HandlingService Problem
packet lossVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
high latencVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000155 ProperProper
Problem HandlingService Problem
IP ROUTIN NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400023 ProperProper
Problem HandlingService Problem
IP ROUTIN NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400023 ProperProper
Problem HandlingService Problem
jalur pp as NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400071 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
ProblemBackbone
HandlingCongestion (Domestic Link)
link LBG-P Non Service
Non ServiceEmail TO Sumatera 400037 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
reduce bw NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
link down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000157 ProperProper
Problem HandlingService Problem
IntermittenNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Non Problem HandlingSDP Creationcreate SDP Non Service
Non ServiceEmail TO Kalisumapa 400028 ProperProper
Non Problem
International
Handling Routing Optimization
reroute lin NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 ProperProper
Problem HandlingService Problem
vc state d NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400073 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
website tujNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400023 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
TO West & Central Java
400015 ProperProper
Problem HandlingService Problem
high latencVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
SDP Down NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
web tujuanNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400023 ProperProper
Problem HandlingService Problem
vc state d NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400062 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
high latencNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
reroute preNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400064 ProperProper
Problem HandlingService Problem
reroute preNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 ProperProper
Problem HandlingService Problem
migration sVPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400095 ProperProper
Problem HandlingService Problem
migration sVPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400095 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400097 ProperProper
Problem HandlingService Problem
Service do VPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400039 ProperProper
Non Problem Handling
Create/Modify change
QoS qosVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000156 ProperProper
Problem HandlingService Problem
IntermittenNAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
40004 ProperProper
Problem HandlingService Problem
reroute preNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400064 ProperProper
Non Problem Handling
Service Migration
create sap VPN Service
L2 Multipoint
Email TO Sumatera 400094 ProperProper
Non Problem Handling
Service Migration
create sap VPN Service
L2 Multipoint
Email TO Sumatera 400095 ProperProper
Problem HandlingService Problem
sap down VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
create vpl VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
4000143 ProperProper
Problem HandlingService Problem
Reset bgp iNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400010 ProperProper
Non Problem HandlingCacti UpdateCreate cactNon Service
Non ServiceEmail TO Kalisumapa 400065 ProperProper
Problem HandlingService Problem
Pindah pat VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
INTERMITTVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
INTERMITTVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
reroute preNon Service
Non ServiceHI-NOC
PSM FH Backoffice IP/MPLS
400064 ProperProper
Problem HandlingService Problem
IntermittenNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400020 ProperProper
Problem HandlingService Problem
prefix pro VPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400087 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400039 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenVPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400031 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400064 ProperProper
Problem HandlingService Problem
pengecekanVPN ServiceL3 VPN Email TO Sumatera
400039 4000114
ProperProper
Problem HandlingService Problem
packet lossNAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400070 ProperProper
Problem HandlingService Problem
PengecekanVPN ServiceL3 VPN Email
I-NOC FH Backoffice IP/MPLS
4000114 ProperProper
Problem HandlingService Problem
high latencVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400062 ProperProper
Problem HandlingService Problem
binding lsp VPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
Optimasi IPNAP Service IDIA Whatsapp
IP SPM L2 Indosat 400064 ProperProper
ProblemBackbone
HandlingCongestion (Domestic Link)
link conges Non Service
Non ServiceHPSM
I-NOC Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
link pelan NAP Service IDIA HPSM
I-NOC Backoffice IP/MPLS
400070 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC Backoffice IP/MPLS
400028 ProperProper
ProblemBackbone
HandlingCongestion (Domestic Link)
link conges Non Service
Non ServiceEmail TO Kalisumapa 4000155 ProperProper
Problem HandlingService Problem
terkait bgp NAP Service INP Whatsapp ISPL 4000162 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400039 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400062 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400020 ProperProper
Problem HandlingService Problem
SDP Down VPN Service
L2 Multipoint
I-NOC FH Backoffice IP/MPLS
400015 ProperProper
Problem HandlingService Problem
internet la NAP Service IDIA HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
IntermittenVPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
400028 ProperProper
Problem HandlingService Problem
IntermittenNAP Service INIX HPSM
I-NOC FH Backoffice IP/MPLS
400019 ProperProper
Problem HandlingService Problem
IntermittenVPN Service
L2 Multipoint
HPSM
I-NOC FH Backoffice IP/MPLS
400037 ProperProper
Problem HandlingService Problem
missroute pVPN ServiceL3 VPN HPSM
I-NOC FH Backoffice IP/MPLS
4000166 ProperProper
ProblemBackbone
HandlingCongestion (Domestic
high util Link)
Non Service
Non ServiceEmail
TO East Java & Bali Nusra
400019 ProperProper
ProblemBackbone
HandlingCongestion (Domestic
high util Link)
NAP Service INP HPSM
I-NOC FH Backoffice IP/MPLS
400071 ProperProper
Received Date Response Time Resolution
Escalate
Start
(Menit)
End
Escalation
to
Escalate
Escalation
L2 SGPL2
toPIC
L2
SGPIndosat
SGP
L1 IPSPMStatus Note External Customer
Special Note
7/1/2019 9:58 7/1/2019 10:20 0:22 22 No No dhio Closed add static route 10.232.50.35/32 & 27/32 next-hop 10.
7/1/2019 10:13 7/1/2019 10:25 0:12 12 No No Rangga Closed add MPLS LDP RemUS EMBASSY
7/1/2019 10:47 7/1/2019 10:59 0:12 12 No No dhio Closed add MPLS LDP RemPT. MUSTIKA SEMBULUH
7/1/2019 10:53 7/1/2019 10:58 0:05 5 No No rangga Closed change path to_CP TUNAS AGRO SUBUR KENCANA
7/1/2019 12:20 7/1/2019 13:06 0:46 46 No No dhio Closed jalurnya tidak ada PT PRUDENTIAL LIFE ASSURANCE
7/1/2019 12:31 7/1/2019 13:22 0:51 51 No No dhio Closed tidak dapat di opti BOMM AKSES
7/1/2019 13:51 7/1/2019 14:15 0:24 24 No No rangga Closed binding path via J PARAGON TECHNOLOGY AND INN
7/1/2019 14:43 7/1/2019 15:47 1:04 64 No No rangga Closed hasil trace berhenti UIN WALISONGO SEMARANG
7/1/2019 15:35 7/1/2019 16:03 0:28 28 No No dhio Closed menyamakan jalur BANK BTPN
7/1/2019 15:20 7/1/2019 15:25 0:05 5 No No rangga Closed change LSP to LDP BERAU COAL
7/1/2019 15:37 7/1/2019 15:42 0:05 5 No No rangga Closed set qos lv 5 YAY. PROF DR. HAJI KADIRUN YAH
7/1/2019 15:53 7/1/2019 15:58 0:05 5 No No rangga Closed delete l2 binding vsi DCN_OVER_VLAN_Ericsson_VLAN2
7/1/2019 17:03 7/1/2019 17:34 0:31 31 No No rangga Closed change LSP to LDP TEGUH JAYAPRIMA ABADI PRIMA
7/1/2019 17:15 7/1/2019 18:41 1:26 86 No No dhio Closed create LSP Minas – Airport & Kandis – Airport PP
7/1/2019 17:40 7/1/2019 17:56 0:16 16 No No rangga Closed no shut BGP RACKH LINTAS ASIA
7/1/2019 19:39 7/1/2019 20:06 0:27 27 No No jauhar Closed cek service sudah u INTI SAMUDERA
7/1/2019 20:45 7/1/2019 20:52 0:06 6 No No jauhar Closed cek service sudah u VALE INDONESIA
7/1/2019 22:06 7/1/2019 22:46 0:40 40 No No Arifin Closed optimasi lsp via kdt Alfamart
7/2/2019 2:16 7/2/2019 2:58 0:42 42 No No Arifin Closed create prefix list & FASTEL SARANA INDONESIA
7/2/2019 13:05 7/2/2019 13:21 0:16 16 No No Fajri Closed create path baru SWADAYA SAPTA PUTRA
7/2/2019 10:07 7/2/2019 10:46 0:39 39 No No dhio Closed create lsp baru PT. Hamparan Mulya
7/2/2019 10:16 7/2/2019 11:03 0:47 47 No No Fajri Closed create lsp baru PT. MITRA INTERNET TECH
7/2/2019 10:39 7/2/2019 11:27 0:48 48 No No dhio Closed link PSB <> BNT terpBERAU COAL
7/2/2019 11:46 7/2/2019 11:57 0:11 11 No No Fajri Closed shut / no-shut SDP
7/2/2019 12:29 7/2/2019 12:56 0:27 27 No No Fajri Closed metro far-end unmaPT. SUMBER ALFARIA TRIJAYA
7/2/2019 12:39 7/2/2019 13:12 0:33 33 No No dhio Closed SDP kembali Up begiINDOJAYA AGRINUSA
7/2/2019 11:53 7/2/2019 13:06 1:13 73 No No Fajri Closed melakukan add prefiIM2
7/2/2019 13:30 7/2/2019 14:48 1:18 78 No No dhio Closed change path lsp PT. BANK CENTRAL ASIA
7/2/2019 17:36 7/2/2019 19:02 1:26 86 No No Fajri Closed coba load share trafPT GGPC
7/2/2019 13:46 7/2/2019 13:54 0:08 8 No No dhio Closed reroute upstream WIJAYA KARYA
7/2/2019 15:13 7/2/2019 15:23 0:10 10 No No dhio Closed reroute upstream PT. MANDIRI GRIYA ARTHA MAKM
7/2/2019 16:23 7/2/2019 17:09 0:46 46 No No Fajri Closed menyarankan untukPustekkom
m
7/2/2019 19:48 7/2/2019 20:21 0:33 33 No No Arifin Closed create new lsp BANK MANDIRI TIPTOP
7/2/2019 16:52 7/2/2019 17:20 0:28 28 No No rangga Closed dari KTB-EN2 ke arah area 0 hanya memiliki 2 link dan ke
7/2/2019 19:20 7/2/2019 20:55 1:35 95 No No Arifin Closed create new path INDOSAT MEGA MEDIA
7/2/2019 20:56 7/2/2019 21:10 0:14 14 No No rangga Closed sudah best path danPT SUPRA PRIMATAMA NUSANTA
7/2/2019 20:41 7/2/2019 21:19 0:38 38 No No Arifin Closed create LSP di kedua BENDAHARA BADAN KEUANGAN
7/2/2019 19:04 7/2/2019 21:29 2:25 145 No No rangga Closed ip system/loopback PT APLIKANUSA LINTASARTA
7/2/2019 22:19 7/2/2019 23:22 1:03 63 No No Rangga Closed change path to_mdn_pHUTCHISON 3 INDONESIA
7/2/2019 22:15 7/2/2019 22:37 0:22 22 No No rangga Closed create SDP KTH-CN >< BJM-CTG
7/3/2019 2:35 7/3/2019 3:03 0:28 28 No No Arifin Closed reroute via TATA s INDOSAT MEGA MEDIA
7/3/2019 3:37 7/3/2019 5:09 1:32 92 No No Arifin Closed vc state UP,no acti INDOJAYA AGRINUSA
7/3/2019 7:18 7/3/2019 7:26 0:08 8 No No Fajri Closed looping dari akses
7/3/2019 10:28 7/3/2019 10:38 0:10 10 No No Riya Closed reroute upstream viYAY. PENDIDIKAN BUNG HATTA
7/3/2019 11:27 7/3/2019 11:42 0:15 15 No No Fajri Closed shut / no-shut SDP
7/3/2019 12:19 7/3/2019 12:47 0:28 28 No No Riya Closed tidak bisa di rerout BTPN KCP TARAKAN
7/3/2019 12:29 7/3/2019 12:57 0:28 28 No No Fajri Closed shut / no-shut sdp Alfamart jeruk raya
7/3/2019 13:52 7/3/2019 13:53 0:01 1 No No Riya Closed SDP kembali Up begiPT. SEMESTA CITRA MEDIA
7/3/2019 11:50 7/3/2019 12:58 1:08 68 No No Riya Closed SDP kembali Up begiPT. MUSTIKA SEMBULUH
7/3/2019 13:56 7/3/2019 14:12 0:16 16 No No Fajri Closed tidak ada alternativeBENDAHARA SEAMEO REGIONAL
7/3/2019 23:03 7/3/2019 23:25 0:22 22 No No dhio Closed reroute path to loo INDOJAYA AGRINUSA
7/3/2019 19:30 7/3/2019 20:30 1:00 60 No No dhio Closed sumber looping dar akses lag 1
7/4/2019 1:25 7/4/2019 2:18 0:53 53 No No rangga Closed create LSP via ELK1 PT. WIDYA INTERSAT NUSANTARA
7/4/2019 2:24 7/4/2019 3:33 1:09 69 No No dhio Closed create LSP
7/4/2019 8:08 7/4/2019 8:16 0:08 8 No No Riya Closed reroute prefix via peering Telkom sesuai request
7/4/2019 9:54 7/4/2019 11:55 2:01 121 No No Riya Closed Berdasarkan hasil p PT RISET PERKEBUNAN NUSANTA
7/4/2019 10:02 7/4/2019 12:03 2:01 121 No No Riya Closed Create service at PT. SUMBER ALFARIA TRIJAYA
7/4/2019 11:33 7/4/2019 12:17 0:44 44 No No Dahlia Closed Create servicehasil
Berdasarkan PERTAMINA
at pengecekan RETAIL
kami, untuk vlan 1862 se
7/4/2019 11:51 7/4/2019 12:45 0:54 54 No No Dahlia Closed Create path baru d INDOSAT MEGA MEDIA disisi met
Untuk vlan 1762 belum terdapat mac-address
Untuk user akses switch BTS kami tidak memilikinya.
7/4/2019 11:55 7/4/2019 13:32 1:36 96 No No Riya Closed PT. Sumber Alfaria Trijaya
7/4/2019 15:33 7/4/2019 17:06 1:33 93 No No Dahlia Closed rubah priority QoS mPT. Sumber Alfaria Trijaya
7/4/2019 15:48 7/4/2019 16:52 1:04 64 No No Dahlia Closed reroute via NTT, bef INDOSAT MEGA MEDIA
7/4/2019 18:01 7/4/2019 18:30 0:29 29 No No Dahlia Closed reroute via Telkom,SATRIA WICAKSANA SEJATI
7/4/2019 15:52 7/4/2019 16:06 0:14 14 No No Dahlia Closed create sap
7/4/2019 16:42 7/4/2019 17:20 0:38 38 No No Riya Closed create vlan GigabitEthernet0/3/8.1048
7/4/2019 17:41 7/4/2019 18:37 0:56 56 No No Dahlia Closed reset sap, namun tetap down, mohon bantuan pengece
7/4/2019 20:20 7/4/2019 20:40 0:20 20 No No Dinda Closed create vpls manag PT SUPRA PRIMATAMA NUSANTA
7/4/2019 21:51 7/4/2019 22:06 0:15 15 No No Dhio Closed Reset BGP inix CEMERLANG MULTIMEDIA BAND
7/4/2019 21:58 7/4/2019 22:19 0:21 21 No No Dinda Closed Create cacti GE1/0/0 (10G) pada PLK-OBS-CN2-X8A
advertise community (command : peer 192.168.54.226
7/4/2019 22:41 7/4/2019 22:48 0:06 6 No No Dinda Closed [~PBR-AIR-CN1-X8A-bgp-Bank_Syariah_Mandiri]dis
path lsp "to-YOG-C PT SUPRA PRIMATAMA NUSANTA this
#
7/4/2019 22:31 7/4/2019 23:01 0:30 30 No No Dhio Closed Create baru unPT BANK
path vpn-instance
ipv4-family DBS INDONESIA
Bank_Syariah_Mandiri
7/4/2019 23:10 7/4/2019 23:59 0:49 49 No No Dhio import-route
Closed Create direct
path baru unPT BANK DBS INDONESIA
peer 192.168.53.6 as-number 65104
7/5/2019 8:37 7/5/2019 8:45 0:08 8 No No Galih Closed reroute via Telkom, before
peer 192.168.54.226 via OIXP
as-number 65103
7/5/2019 10:03 7/5/2019 10:37 0:34 34 No No Galih peer 192.168.54.230 as-number
Closed optimasi dengan tu ENTWO ELECTRONIC65103 & ENGINERI
#
7/5/2019 10:06 7/5/2019 11:23 1:17 77 No No Galih Closed return BANK SYARIAH MANDIRI
7/5/2019 10:24 7/5/2019 11:00 0:36 36 No No Galih Closed optimasi via LSP t BANK MAYBANK INDONESIA
7/5/2019 10:43 7/5/2019 11:08 0:25 25 No No Dahlia Closed Saat ini sudah terp PT APLIKANUSA LINTASARTA
7/5/2019 9:31 7/5/2019 11:02 1:31 91 No No Dahlia Closed kami optimasi dengaMEDIA SARANA DATA
7/5/2019 13:08 7/5/2019 14:13 1:05 65 No No Galih Closed upgrade QOS lv 5 diBANK MAYBANK INDONESIA
7/5/2019 14:24 7/5/2019 14:56 0:32 32 No No Dahlia Closed optimasi via path BANK BTPN
7/5/2019 14:35 7/5/2019 15:39 1:04 64 No No Dahlia Closed sudah dicoba system
PT. LAXO GLOBAL AKSES
7/5/2019 16:42 7/5/2019 18:08 1:26 86 No No Dahlia Closed optimasi menghindar
BANK BTPN
7/5/2019 19:21 7/5/2019 19:54 0:33 33 No No Riya Closed optimasi via peerin INDONESIA AIR ASIA
7/5/2019 19:09 7/5/2019 21:03 1:54 114 No No Dhio closed hasil pengecekan normal
hasil pengecekan ping ke arah customer ada packet loss
7/5/2019 22:20 7/5/2019 23:23 1:03 63 No No Dhio Closed propose mengecek COSMO TECHNOLOGY
link ke arah pelanggan
7/5/2019 23:01 7/6/2019 0:16 1:15 75 No No Riya closed Hasil pengecekan normal
7/6/2019 0:19 7/6/2019 1:03 0:44 44 No No Riya Closed reroute lsp BANK RABOBANK INTERNASIONA
7/6/2019 2:12 7/6/2019 2:41 0:29 29 No No Dhio Closed binding lsp GRAHA COM, PT
7/6/2019 9:13 7/6/2019 9:19 0:06 6 No No jauhar Closed reroute via Telkom, before via OIXP
7/6/2019 11:21 7/6/2019 11:33 0:12 12 No No Galih Closed impact link down via XL
7/6/2019 15:01 7/6/2019 15:18 0:17 17 No No Galih Closed tidak detect mac darMITRA ANEKA REZEKI
7/6/2019 11:28 7/6/2019 13:31 2:03 123 No No jauhar Closed optim dengan LSP Astra
7/6/2019 12:13 7/6/2019 14:10 1:57 117 No No jauhar Closed untuk link SRY-EN1-SAR8 <> KTP-EN2 juga sudah diisi tra
7/6/2019 16:47 7/6/2019 16:53 0:06 6 No No Galih Closed pindah port xe-1/0/3 ke xe-1/2/2
7/6/2019 19:50 7/6/2019 21:31 1:41 101 No No Riya Closed terdapat issue padaPT BANK DBS INDONESIA
7/6/2019 21:40 7/7/2019 0:09 2:29 149 No No Dahlia Closed optimasi lsp di B PT APLIKANUSA LINTASARTA
7/6/2019 22:29 7/7/2019 0:30 2:01 121 No No Riya Closed load balace traffic FIBER CO
7/6/2019 23:54 7/7/2019 0:18 0:24 24 No No Dahlia Closed reset sap namun masih terdapat alarm looping berikut,
7/7/2019 11:50 7/7/2019 12:08 0:18 18 No No Arifin Closed cek ping PTP terdapMANDIANGIN BATUBARA
7/7/2019 12:25 7/7/2019 13:06 0:41 41 No No Arifin Closed terdapat segment con
BANK MAYBANK INDONESIA
7/7/2019 14:55 7/7/2019 15:02 0:06 6 No No Arifin Closed optim via isat-p2 CEMERLANG MULTIMEDIA BAND
7/7/2019 14:57 7/7/2019 16:26 1:29 89 No No jauhar Closed jalur dari jkt best p BAHTERA ALAM TAMIANG
7/7/2019 19:39 7/7/2019 19:55 0:16 16 No No Dahlia Closed delete ip di interfa alfamart
7/7/2019 20:49 7/7/2019 21:52 1:03 63 No No Dahlia Closed reroute sdp yang lewat kepanjen 10G ke MLG-PE2 via pa
7/8/2019 1:41 7/8/2019 1:54 0:13 13 No No Galih Closed Terkait high util, sa TUNAS LINK INDONESIA
Special Note
/32 & 27/32 next-hop 10.232.49.36 validate-next-hop
IKA SEMBULUH
GRO SUBUR KENCANA
NTIAL LIFE ASSURANCE
N TECHNOLOGY AND INNOVATION
SONGO SEMARANG
F DR. HAJI KADIRUN YAHYA
R_VLAN_Ericsson_VLAN265
YAPRIMA ABADI PRIMA MITRAJAYA MANDIRI & TEGUH JAYAPRIMA ABADI
Kandis – Airport PP
ARANA INDONESIA
A SAPTA PUTRA
aran Mulya
A INTERNET TECH
ER ALFARIA TRIJAYA
A AGRINUSA
CENTRAL ASIA
DIRI GRIYA ARTHA MAKMUR
NDIRI TIPTOP
anya memiliki 2 link dan kedua nya congest
MEGA MEDIA
PRIMATAMA NUSANTARA
ARA BADAN KEUANGAN DAERAH PROVINSI LAMPUNG
ANUSA LINTASARTA
ON 3 INDONESIA
MEGA MEDIA
A AGRINUSA
DIDIKAN BUNG HATTA
STA CITRA MEDIA
TIKA SEMBULUH
ARA SEAMEO REGIONAL
A AGRINUSA
A INTERSAT NUSANTARA
om sesuai request
PERKEBUNAN NUSANTARA
ER ALFARIA TRIJAYA
MEGA MEDIA
er Alfaria Trijaya
er Alfaria Trijaya
MEGA MEDIA
ICAKSANA SEJATI
mohon bantuan pengecekan di sisi akses IuB_RJK22_Cluster02_VLAN2202
PRIMATAMA NUSANTARA
NG MULTIMEDIA BANDUNG
da PLK-OBS-CN2-X8A
PRIMATAMA NUSANTARA
DBS INDONESIA
DBS INDONESIA
LECTRONIC & ENGINERING
RIAH MANDIRI
YBANK INDONESIA
ANUSA LINTASARTA
ARANA DATA
YBANK INDONESIA
GLOBAL AKSES
IA AIR ASIA
ECHNOLOGY
BOBANK INTERNASIONAL INDONESIA PT
TP-EN2 juga sudah diisi traffic, namun link AYN-EN2 <> KTP-EN2 via LL Telkom 300M masih tetap congest
DBS INDONESIA
ANUSA LINTASARTA
at alarm looping berikut, mohon bantuan pengecekan di sisi akses
NGIN BATUBARA
YBANK INDONESIA
NG MULTIMEDIA BANDUNG
ALAM TAMIANG
en 10G ke MLG-PE2 via path lsp yang melewati MLG-PE2
NK INDONESIA
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