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Escalation Matrix - Facility Team (TMS) : Facility Helpdesk (Regular Business)

This document outlines an escalation matrix for a facility team (TMS). It lists the facility helpdesk as the first point of contact, along with their email and contact number. It then provides details on three higher levels of escalation, including designations, emails, and contact numbers. It notes the operating hours, procedures for holidays, a 24 hour turnaround time for regular queries, and an emergency number available at all times for urgent issues.

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1K views1 page

Escalation Matrix - Facility Team (TMS) : Facility Helpdesk (Regular Business)

This document outlines an escalation matrix for a facility team (TMS). It lists the facility helpdesk as the first point of contact, along with their email and contact number. It then provides details on three higher levels of escalation, including designations, emails, and contact numbers. It notes the operating hours, procedures for holidays, a 24 hour turnaround time for regular queries, and an emergency number available at all times for urgent issues.

Uploaded by

rajivfr144
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ESCALATION MATRIX – FACILITY TEAM (TMS)

Facility Helpdesk (Regular Business)


Email id:

Contact No:

1st Matrix / Hierarchy / Escalation


Designation

Email id:

Contact No:

2nd Matrix / Hierarchy / Escalation


Designation

Email id:

Contact No:

3rd Matrix / Hierarchy / Escalation


Designation

Email id:

Please Note:
1. Official operation hours – 9:30 am to 6:00 pm
2. Please call facility helpdesk number during Govt. holiday and other listed holidays
3. TAT (Turn Around Time) for reverting on regular query / running complaints is 24 hours,
4. For emergencies, please call on facilities emergency number, which is operational 24 X 7 X 365
days
5. All are requested to follow the matrix for us to deliver on time and effectively

We are happy to help / serve…!

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