Introductory Information

ENGLISH
Setup Guide
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future reference.

• Instructions in this Setup Guide show the PRO-4000 printer. Note that your printer may look different from these illustrations in some cases. However, the basic
Caution operations are the same.

Before Setting Up the Printer

In order to ensure that this product is used safely, be sure to read the precautions.
-> Quick Guide (separate manual)

Confirming the Installation Space

It is recommended that you reserve space of the following dimensions to allow you to work around the printer.
Check the completed image of the printer you purchased and make sure you have enough space to install the printer.

• The printer stand and roll unit may be options depending on the model. Care is required because the required space may differ depending on whether or not the
Important options are used.
• The space required in front of the printer differs on how the basket supplied with the printer stand is used. This shows the installation space when used in the
position in the illustration.

PRO-2000 PRO-4000 / PRO-4000S PRO-6000 / PRO-6000S

Installation space (W x D x H) Installation space (W x D x H) Installation space (W x D x H)
•W hen not using the stand 78.5 x 66.3 x 61.5 inches (1993 x 1684 x 1560 mm) 94.5 x 66.3 x 61.5 inches (2399 x 1684 x 1560 mm)
59.5 x 56.5 x 40.2 inches (1510 x 1434 x 1020 mm)
•W
 hen using the stand
59.5 x 66.3 x 61.5 inches (1510 x 1684 x 1560 mm)
5.9 inches 5.9 inches
5.9 inches (150 mm) (150 mm) (150 mm)

3.9 inches
7.9 inches (100 mm)
(200 mm) (When not using
the stand) 7.9 inches
23.6 inches 7.9 inches
7.9 inches (200 mm) 7.9 inches (200 mm)
(600 mm) (200 mm)
(When not 7.9 inches (200 mm)
using the stand) (200 mm)
3.9 inches (100 mm) 3.9 inches 3.9 inches
23.6 inches (When using the (100 mm) 23.6 inches (100 mm)
(600 mm) stand) 23.6 inches
(600 mm) (600 mm)
(When using the stand)

Overview of Setup
If an error message appears during setup or other problems occur,
Set up the printer using the following procedure. refer to "Responding to Messages" on p.14.

* Assemble the Stand (P.3) * Refer to the separate

manual
• Some items are included with the printer but not described in
Note this manual.
Keep these items in a safe place after setup because they
Install the Printer (P.3) are used in various printing applications.
• For instructions on the included items not described in this
manual, refer to the Online Manual. ("How to Display the
* Attach the Roll Unit (P.4) * Refer to the separate
manual Online Manuals" on p.14)
• A cable to connect the printer to a computer is not provided
* Attach the Basket (P.4) * Refer to the separate
manual
with the printer.

Turn On the Printer (P.4)

• Windows is a trademark or registered trademark of Microsoft Corporation in the
U.S. and/or other countries.

Install the Ink Tanks (P.6)

Install the Print Head (P.8)

Load the Paper (P.9)

• Perform Print Head Adjustment

(P.10 ~ 12)
• Connect to the Printer

• Check this also after setup is complete.

Store Accessories in the Pockets (P.13)

RMC (Regulatory Model Code): K10468
RMC (Regulatory Model Code): K10441
How to Display the Online Manuals (P.14) RMC (Regulatory Model Code): K10440
RMC (Regulatory Model Code): K10439
RMC (Regulatory Model Code): K10438

QT6-2133-V01 XXXXXXXX © CANON INC. 2017 1 PRINTED IN XXXXXXXX

479
 Package Contents

● Printer
P, Q, R, S, T O N

M
W V
U M
L
H
J

K I
H

G F
D
E
C E

A. Printer I. Print head Q. M8 hex screw (x 4) (*1)

B. Basket rod / Basket cloth (*1) J. Stand leg L (*1) R. M4 Hex screw for basket arm (x 4) (*1)
C. Paper for adjustment K. Stand leg R (*1) S. M8 Allen wrench (*1)
D. Setup Guide (this manual) L. Stand stay (*1) T. M4 Allen wrench (*1)
E. Starter ink tanks (x 2) (*2) M. Basket arm (x 2) (*1) U. Accessory pocket (*1)
F. Set of CD-ROMs N. Basket locking support (x 2) (*3) V. Power cord
G. Set of printer documentation O. 3-inch paper core attachment (x 2) W. Holder stopper (*4)
H. Rod holder (x 2) (*1) P. M4 hex screw (x 9) (*1)

*1 Only included with models where the stand is included as standard. Furthermore, it may be packaged in a separate box
depending on the region where you purchased the printer.
*2 The number and types of ink tanks differ between models.
For the PRO-2000, PRO-4000, and PRO-6000 :
MBK, PBK, C, M, Y, PC, PM, R, CO, B, GY, PGY
For the PRO-4000S and PRO-6000S :
MBK, PBK, C, M, Y, PC, PM, GY
*3 These items might not be included depending on your region.
*4 The holder stopper is used when loading roll paper. For details, refer to the Online Manual.

● Roll Unit

On the PRO-6000 and PRO-6000S, this is included as standard.

On the PRO-2000, PRO-4000, and PRO-4000S, this is an option.
Refer to the "Roll Unit Setup Guide" for details on the products included in the boxes.

The Manuals Supplied with This Printer

After installing the printer as shown in this Setup Guide, refer to the manuals for instructions on operation and maintenance.

Printed Manuals Electronic Manuals

Quick Guide Online Manual

The Quick Guide contains information related to warnings for using this This manual describes advanced usage of the printer such as paper saving tips,
product safely and information related to replacing paper, ink tanks, and how to print a poster and banner with the supplied software and print quality
the print head. adjusting method, in addition to the basic instructions for printing on roll paper or
cut sheet.

To view the electronic manuals, refer to "How to Display the Online Manuals"
(p.14).

2
 Assemble the Stand

• Models That Use a Stand

Assemble the stand on which you will install the printer.
-> Refer to "Assemble the Stand" to "Prepare to Install the Printer" in the Printer Stand Setup Guide (separate manual).

• Models That Do Not Use a Stand

Proceed to "Install the Printer".

Install the Printer

1 2
Remove the packaging material. Remove all of the tape and other packaging material. Open the top
cover (A) and output guide (B), and then remove the tape affixed to
the roll holder.

A
B

3
With 3 people holding the carrying handles under the printer on both ends, lift the printer.

• Moving the printer requires at least 6 people, 3 • When moving the printer, firmly grasp the carrying • When setting the printer down temporarily, make
Caution on either side. Be careful to avoid back strain and handles (A) under each side. Holding the printer at sure to put the printer on a flat, stable place.
other injuries due to the weight of the printer. other positions is dangerous and may cause injury
<Printer weight (printer only)> and damage if the printer is dropped.
- PRO-6000 : Approx. 268 lb (122 kg)
- PRO-6000S : Approx. 260 lb (118 kg)
- PRO-4000 : Approx. 231 lb (105 kg)
- PRO-4000S : Approx. 227 lb (103 kg)
- PRO-2000 : Approx. 185 lb (84 kg)

A
A

• When standing the printer up, make sure the side • When standing up the printer or supporting the • Carrying the printer with only the center of the
with the control panel is up, and place cardboard printer, hold the metal parts of the printer. If printer loaded may cause damage to the printer.
or other material underneath to prevent scratching. you hold a plastic part, the printer may become
Furthermore, make sure that the weight of the damaged.
printer is taken by the corner of the printer. If the
weight is taken by any other part of the printer, the
printer may become damaged.

3
 4 5
Place the printer on the stand such that the protrusion (A) for aligning Affix the printer to the stand.
the position of the printer under the rear side of the printer is aligned Remove the basket rod.
with the position of the black marker on the basket rod attached to Use an M4 Allen wrench to securely affix three M4 hex screws
the supporting plate. each on the left and right from the bottom of the supporting plate.

A A

• If you are not using a stand, place the printer in the installation
Important location and proceed to "Turn On the Printer".

Attach the Roll Unit

• Models That Use the Roll Unit
Attach the roll unit to the stand.
-> Refer to the Roll Unit Setup Guide (separate manual).

• Models That Do Not Use the Roll Unit

Proceed to "Attach the Basket".

Attach the Basket

• Models That Use a Stand
Attach the basket to the stand.
-> Refer to "Attach the Basket" in the Printer Stand Setup Guide (separate manual).

• Models That Do Not Use a Stand

Proceed to "Turn On the Printer".

Turn On the Printer

1 2
Open the top cover. Pull up and remove the belt stopper (A).

• Keep the belt stopper you removed for future use. You
Note will need them in case you move the printer to another
location.
• When you open the top cover, a cleaning brush is
stored on the right side. Take it out and use it when
cleaning inside the top cover.

4
3 4
Peel off the tape affixed to the carriage, and then pull the protective Close the top cover.
material (A) towards you and remove it. Remove the protective sheet
if there is one attached.

5
Plug the power cord into the power supply connector on the back of the printer.

PRO-2000 PRO-4000 / PRO-4000S / PRO-6000 / PRO-6000S

6 7
Plug the power cord into the outlet. Turn on the printer.

8 9
When the language selection screen appears on the touch screen, When a message prompting you to start the setup appears on the
select and tap a language (lightly with your finger, and then move touch screen, tap OK.
your finger away). Then, if the screen for selecting a time zone
appears, select and tap your region.

5
 Install the Ink Tanks
Install the ink tanks. The PRO-2000, PRO-4000, and PRO-6000 use 12 ink tanks, and the PRO-4000S and PRO-6000S use 8 ink tanks.

1 2
Instructions on ink tank installation are shown on the screen. Open Pull out the handle part (A) of the ink tank lock lever for the color of
the ink tank covers as instructed. ink to install while pressing the button at position (B).

3
Lift up the ink tank lock lever until it stops, and then pull it towards you.

• Make sure the ink tank lock lever stays in the locked position.
Important

4 5 6
Shake each ink tank gently 7 or 8 times Open the pouch and remove the ink tank. Orient the ink tanks and mount them in
before opening its pouch. the holders with ink holes down and metal
contacts on the bottom.
A
B

• Never touch the ink holes (A)

• Failure to shake the ink tanks may result Important or metal contacts (B). Touching
Important in reduced print quality because ink these parts may cause stains,
ingredients have settled on the bottom damage the ink tank, and
of the tank. affect print quality.
• Avoid dropping the ink tank
after removing it from the • An ink tank cannot be mounted in the
• If the ink tank is cold, allow it to adjust to
pouch. Otherwise, ink may Important holder if it is not oriented correctly for the
Note room temperature before attaching it to
leak and cause stains. color.
the printer.
• Do not try to force an ink tank into the
• Do not remove ink tanks to shake them holder if it does not go in normally.
after they have been mounted. Doing so Check the color indicated on the label
may cause ink to spill. and the ink tank orientation, and then try
mounting the tank into the holder again.

6
7 8 9
Lift up the ink tank lock lever once and Firmly push down the handle part of the Make sure the ink lamp lights red.
then push it down. ink tank lock lever all the way in.

• If the ink lamp does not light, repeat

Important steps 2, 3, 7, and 8.

10
Repeat steps 2 to 9 to install each of the
ink tanks.
Close the ink tank covers.

7
 Install the Print Head

1 2 3
When the instruction to open the top Tilt the print head lock lever towards Grasp the grip in the center of the print
cover appears on the screen, open the you while pressing the button in the head locking cover and open it. Do not
top cover. middle. Remove the protective sheet if touch the contacts (A) on the carriage.
there is one attached.

Instructions are now shown on the screen

regarding print head installation.

4 5
Remove the print head from the box Remove the orange protective caps (2
• Do not touch any part other than the
and bag, and peel off the fixing tape. pieces). handle or put down the unit.
Important
Grasp the blue handle and remove the
print head. • The print head contains ink, so be
careful not to spill it once the protective
caps are removed.
• Do not reattach the protective caps
after removing them. Dispose of them
according to local regulations.

6 7
Insert the print head into the carriage with the ink holes (A) on the upper side and facing Pull the print head locking cover down
towards you as shown in the figure. Carefully push the print head firmly into the carriage, toward the front to lock the print head in
ensuring that the part covered by the protective caps does not touch the carriage. place.

8 9
Push the print head lock lever all the Close the top cover.
• If the roll unit is installed, the roll unit
way in until it makes a click sound. calibration starts automatically after the
Note
print head is attached.
If the roll holder is mounted on the roll
unit at this time, calibration cannot be
executed. Do not mount the roll holder
on the roll unit until the setup has
finished.

8
 Load the Paper
Load the paper for adjustment.

1 2
Tap OK. Open the top cover and lift the release
• Do not touch the linear scale (A),
Tap Manual. lever. carriage shaft (B), or ink tube stabilizer
Important
(C). Touching them may cause damage.

B C A

3
Insert the paper for adjustment between the platen (A) and paper
When using the PRO-2000 without the printer stand
retainer (B) in portrait orientation with the printed side of the paper
facing up. Only one sheet of paper is needed. Insert the paper for adjustment in landscape orientation with the
printed side of the paper facing up. In this case, a second sheet
needs to be loaded after the first sheet has finished printing.

B
A

• If you insert the paper in portrait orientation while not using the
Important printer stand, the paper may become jammed.

4 5 6
Load the paper aligned with the paper Lower the release lever to lock the paper The screen for selecting the paper type
alignment lines (A) to ensure that the and close the top cover. appears. Tap the type of paper you
paper is not crooked, and align the loaded.
leading edge of the paper with the front In this case, tap Coated papers then HW
side of the line (B). Coated HG.

• If The paper is loaded askew. appears,

B Note repeat steps 2 to 5.

The remainder of this procedure differs depending on the model you are using.
Check the name of the model you are using, and proceed to the following page.

For the PRO-2000: Go to p.10

For the PRO-4000, PRO-4000S, PRO-6000, and PRO-6000S: Go to p.11

9
Perform Print Head Adjustment and Select the Connection Method
(on the PRO-2000)

1 2 3
The paper starts feeding, and then the Once a single sheet of the adjustment Check the screen.
printer automatically starts charging the pattern has finished printing, lift up the
system with ink and adjusting the print release lever and remove the paper for
head. Charging the system with ink and adjustment.
adjusting the print head for the first time When a screen for selecting the
takes about 45 minutes. connection method is displayed

• Do not open the covers of the printer Proceed directly to step 4.

Important or turn the power off while the ink is
charging for the first time and the print When a screen prompting you to add
head adjustment is executing. paper is displayed

• Charging the system with ink fills the Load the second sheet of paper by
Note system from the ink tanks to the print referring to steps 2 to 5 on p.9.
head. In addition, cleaning is performed
to keep the printer in optimal condition.
This may cause the remaining ink
indicator and maintenance cartridge
capacity indicator to drop some amount.
The starter ink tank is for first-time
installation. It is recommended that you
purchase replacement ink tanks quickly.

4
Once the print head adjustment has
finished, the screen below appears. USB connection
This is the method for connecting the printer to a computer using a USB cable.
Only 1 printer can be connected.
Do not connect the USB cable yet.

Wired LAN connection

This is the method for connecting the printer to the network using a LAN cable.

Wireless LAN connection

This is the method for connecting the printer to the network without using a cable.
Tap the connection method to use.

Check the message about the connection

method and tap Yes if there are no
problems.

5 If you selected USB connection

Proceed to "Connect to the Printer" on

If you selected Wired LAN connection

 se the LAN cable to connect the

U Tap OK, and then proceed to "Connect
p.12. wired LAN connector on the back of to the Printer" on p.12.
the printer to the hub port.

If you selected Wireless LAN connection If you selected Do not connect

To configure the wireless LAN settings using a computer, tap Yes, or to configure the wireless Setup has finished at this point.
LAN settings on the printer, tap No, and proceed to "Connect to the Printer" on p.12. However, the connection settings and
software installation will need to be
performed separately in order to use the
printer from a computer.
(Refer to "Connect to the Printer" on p.12)

To load roll paper after setup, tap the paper settings display area from the home screen, then (roll paper icon), then Replace paper, and follow the
instructions on the screen.

For details, refer to the Online Manual that can be accessed by the procedure in "How to Display the Online Manuals" (p.14).

10
Perform Print Head Adjustment and Select the Connection Method
(on the PRO-4000, PRO-4000S, PRO-6000, and PRO-6000S)

1
When the screen for selecting the
connection method appears, tap the USB connection
connection method to use. This is the method for connecting the printer to a computer using a USB cable.
Only 1 printer can be connected.
Do not connect the USB cable yet.

Wired LAN connection

This is the method for connecting the printer to the network using a LAN cable.

Wireless LAN connection

This is the method for connecting the printer to the network without using a cable.
Check the message about the connection
method and tap Yes if there are no
problems.

2
If you selected USB connection or If you selected Wired LAN connection
Do not connect
Proceed to step 3.  se the LAN cable to connect the
U Tap OK, and then proceed to step 3.
wired LAN connector on the back of
the printer to the hub port.

If you selected Wireless LAN connection

To configure the wireless LAN settings using a computer, tap Yes, or to configure the wireless
LAN settings on the printer, tap No, and proceed to step 3.

3
The paper starts feeding, and then the printer automatically starts charging the system with ink and adjusting the print head. Charging the system
with ink and adjusting the print head for the first time takes about 55 minutes.
During this time, configure the printer and computer connection settings and install the software. (Refer to "Connect to the Printer" on p.12)

• Do not open the covers of the printer or turn the power off while the ink is charging for the first time and the print head adjustment is executing.
Important

• Charging the system with ink fills the system from the ink tanks to the print head. In addition, cleaning is performed to keep the printer in optimal condition. This
Note may cause the remaining ink indicator and maintenance cartridge capacity indicator to drop some amount. The starter ink tank is for first-time installation. It is
recommended that you purchase replacement ink tanks quickly.
• If you selected Do not connect in step 1, setup is finished at this point. However, the connection settings and software installation will need to be performed
separately in order to use the printer from a computer. (Refer to "Connect to the Printer" on p.12)

To load roll paper after setup, tap the paper settings display area from the home screen, then (roll paper icon), then Replace paper, and follow the
instructions on the screen.

For details, refer to the Online Manual that can be accessed by the procedure in "How to Display the Online Manuals" (p.14).

11
 Connect to the Printer
The printer connection settings and software installation are performed using a computer.
However, if you selected Wireless LAN connection -> Yes -> No in steps 4 to 5 on p.10 or steps 1 to 2 on p.11, configure the wireless LAN settings only
using the printer. Proceed to "Configure Wireless LAN Settings on the Printer" on p.13.

1
Enter the following URL in the web
• If you are using a Windows PC, you can also start this from the CD-ROM.
browser of your computer to access the • When using Windows 10, Windows 8.1 or Windows 8, follow the procedure below
Note
website. for start up the setup file after inserting the setup CD.
Click or File Explorer on the taskbar.
Select This PC or Computer on the left side of the opened window.
Double-click the CD-ROM icon on the right side of the window.
If the contents of the CD-ROM appear, double-click MSETUP4.EXE.
• If you have started from the CD-ROM, proceed to step 4.

2 3 4
Click Set Up. Click Download to download the setup Run the file you downloaded and click
Perform the remaining operations by files. Start Setup.
following the instructions on the screen.
If a warning screen about downloading
appears, select Do not block, Allow, etc.
to proceed with the operation.

Configure the settings by following the

instructions on the screen.

• A screen for selecting the printer connection method may be displayed in the middle of configuring the settings.
Note If this happens, select the method you selected in step 4 on p. 10 or step 1 on p. 11 and then click Next and continue with the rest of the settings.

Wired LAN connection

This is the method for connecting the printer to the network using a LAN cable.

Wireless LAN connection

This is the method for connecting the printer to the network without using a cable.

USB connection
This is the method for connecting the printer to a computer using a USB cable.
Only 1 printer can be connected.
For the USB cable connection, first select the connection method and then follow the instructions on the
screen.

5 6
When the following screen appears, you When the following screen appears,
can use the printer. Next, click Next to select the software to install and click
proceed to installing the software. Next.

Configure the remaining settings by

following the instructions on the screen.
This completes the connection with the
computer.

12
 Configure Wireless LAN Settings on the Printer
If you selected Wireless LAN connection -> Yes -> No in steps 4 to 5 on p.10 or steps 1 to 2 on p.11, configure the wireless LAN settings using the printer
touch screen.

1 2 3
Once the print head adjustment has Select and tap the connection method. When the home screen appears and
finished, check that the following screen appears, the wireless LAN settings are
appears and tap OK. complete.

Configure the wireless LAN settings by

following the instructions on the screen.
• If the following message appears, the • Before using the printer, the software
Note printer initial settings are not finished. Note needs to be installed on the computer
Wait until the above screen appears. that is connected to the printer.
Checking the nozzle.
Filling the print head with ink...
Cleaning...

• Once you have finished setting up the printer and software, it is recommended that you execute color calibration. You can compensate for variations in color
Note tone due to differences between printers and variations due to aging by executing color calibration. Color calibration is executed using paper for adjustment
that supports color calibration. For details on other supported paper, refer to "List of Paper Information" in the Online Manual.
To execute color calibration, select Maintenance from the home screen -> Color calibration -> Auto adjust. Executing color calibration takes about 10
minutes.
• If you are using color calibration, it is convenient to configure the function for notifying the execution time (Calibration guide setting). For details on this function,
refer to "Performing Color Calibration" in the Online Manual.

Store Accessories in the Pockets

1
Store accessories such as the 3-inch paper core attachment in the accessory pocket.

• When the setup is completed, refer to the various manuals to use the printer. Refer to "The Manuals Supplied with This Printer" on p.2.
Note

13
 How to Display the Online Manuals
Online Manual that describes how to use the printer in detail is published on the Web. Access it using the following procedure as needed.

1 2
Access the Canon website by any of the following methods. Click or tap Read Online Manual.
Perform the remaining operations by following the instructions on the
• Enter the URL screen to display the Online Manual.

• Scan the QR code

* A special app is needed in order to scan the QR code.

Responding to Messages

Error messages may appear on the touch screen of the operation panel when setting up printer. If so, it may not indicate a problem with the printer, and the issue may be
easily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual.

Message Cause Corrective Action

The ink tank is not installed. There is no ink tank loaded. Load or reload the ink tank.
Install the ink tank properly. (Refer to step 1 on p.6 to step 10 on p.7)
The ink tank is not firmly installed all the way in.
Print head cannot be recognized correctly. The print head is not installed. Install the print head.
Open the top cover and install the correct (Refer to steps 1-9 on p.8)
print head.
Electrical contact failure in the print head. Remove the print head, make sure that no debris is adhered to the
contacts on the print head and the carriage, and then reinstall the
print head.
The paper is loaded askew. The paper may not be aligned with the paper alignment Reload the paper so that the edge of the paper is aligned with the
Lift the release lever and reload the paper. line. paper alignment line. (Refer to steps 2-6 on p.9)
Unsupported paper size. The roll paper is fed even though cut sheet remains Release the release lever and reload the paper. Tap the paper
Lift the release lever and replace the paper. selected as the paper source. settings display area from the home screen, then (roll paper
icon), then Replace paper, and feed the roll paper again. For
details, refer to "Removing the Upper Roll from the Printer" and
"Loading the Upper Roll on the Printer" in the Online Manual.
Hardware error ECxx-xxxx The belt stopper or the tape inside the top cover has not Turn off the power, open the top cover, and remove the tape and
(x represents a letter or number) been removed. the belt stopper, then turn the power on.
Printer error has occurred.
You may have encountered an error that cannot be Turn off the printer and wait at least 3 seconds before restoring the
Turn the device off, wait a while, and then
resolved. power.
turn it on again.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
Error Ecxxx-xxxx You may have encountered an error that cannot be Write down the error code and message, turn off the printer, and
(x represents a letter or number) resolved. contact your Canon dealer for assistance.
Printer error has occurred.
See the manual and contact the service
center.

14