ZTE 8010 LTE Mobile Phone
After-sales Service Manual (Level 1)
Version 1.0
LEGAL INFORMATION
Copyright © 2020 ZTE CORPORATION.
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Any reproduction or distribution of this document or any portion of this document, in any
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Additionally, the contents of this document are protected by contractual confidentiality
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warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE
CORPORATION and its licensors shall not be liable for damages resulting from the use of
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provided in any written license between ZTE CORPORATION and its licensee, the user of
this document shall not acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this
product without further notice.
Users may visit ZTE handset website https://www.ztedevices.com to inquire related
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The ultimate right to interpret this product resides in ZTE CORPORATION.
Revision History
Revision No. Revision Date Revision Reason
R1.0 October 23, 2020 First Edition
Edited by ZTE Terminal Business Division
Publishing Date: October 23, 2020
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Contents
1. Product Summary ............................................................................... 4
1.1 Attention ..........................................................................................................4
1.2 Product Overview............................................................................................4
1.3 Standard Configuration ...................................................................................4
1.4 Specifications ..................................................................................................5
2. Function Test ....................................................................................... 6
2.1 NFF Test .........................................................................................................6
2.2 Check IMEI .....................................................................................................7
2.3 Check Software Version..................................................................................7
3. Erase FRP Information ....................................................................... 8
3.1 Install Driver ....................................................................................................8
3.2 FRP Erasing Procedure ..................................................................................8
4. Software Download ........................................................................... 11
4.1 Preparations and Cautions ........................................................................... 11
4.2 Normal Update ..............................................................................................12
4.3 Mandatory Update ........................................................................................13
4.4 (Optional) Restore User Data .......................................................................14
5. Camera Calibration ........................................................................... 15
5.1 Calibration Preparation and Precautions ......................................................15
5.2 Calibration Steps ...........................................................................................16
5.3 Calibration Failure Codes and Solutions.......................................................17
6. Disassembly ...................................................................................... 18
6.1 Disassembly Tools ........................................................................................18
6.2 Exploded View ..............................................................................................19
6.3 Screw Toque and Installation Sequence .......................................................20
6.4 Disassembly Steps........................................................................................21
6.5 Composing ....................................................................................................33
7. Principle and Logic Boards ............................................................. 34
7.1 Principle Block Diagram ................................................................................34
7.2 Logic Boards .................................................................................................35
8. Troubleshooting ................................................................................ 37
8.1 Battery Failure...............................................................................................37
8.2 Startup Failure...............................................................................................38
8.3 System Crashes............................................................................................39
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8.4 Automatically Powered Off / Restarted .........................................................40
8.5 Charging Failure ...........................................................................................41
8.6 nano-SIM Card Detection Failure .................................................................42
8.7 microSDXC Card Detection Failure ..............................................................43
8.8 No Transmitted Voice ....................................................................................44
8.9 No Received Voice........................................................................................45
8.10 No Ringtone ..................................................................................................46
8.11 No Vibration ..................................................................................................47
8.12 Touch Screen Fault .......................................................................................48
8.13 Display Failure ..............................................................................................49
8.14 Camera Failure .............................................................................................50
8.15 Side Key Fault...............................................................................................50
8.16 No Signal ......................................................................................................51
8.17 No Outgoing Calls .........................................................................................52
8.18 Wi-Fi/FM/GPS/Bluetooth Failure...................................................................53
8.19 Headset Detection Failure ............................................................................54
9. Final Test ........................................................................................... 55
9.1 Test Described Failures ................................................................................55
9.2 Test Final Functions ......................................................................................55
9.3 Check Final Software Version .......................................................................55
10. Contact Us ......................................................................................... 56
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1. Product Summary
1.1 Attention
Before performing any maintenance to the ZTE 8010 device, you need to verify that the
device is in a secure network.
1.2 Product Overview
NOTE:
The picture is for reference only. The actual product may be different.
1.3 Standard Configuration
No. Name Quantity
1 ZTE 8010 mobile phone (with battery) 1
2 Power adaptor 1
3 USB Type-C data cable 1
4 Quick start guide 1
5 Headset 1
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1.4 Specifications
Category Parameter Specification
Dimensions
(Height × Width × 173.4 mm × 78 mm × 9.2 mm
Depth)
Physical Weight About 204 g (including battery)
parameters
GSM: 850/900/1800/1900 MHz
Network UMTS: 850/900/2100 MHz
LTE: FDD B1/B3/B5/B7/B8/B20/B28
Operating system Android Q
CPU SC9863A, Octa-Core (1.6 GHz*4 + 1.2 GHz*4)
Size: 6.82 inches
Type: LTPS
Display
Colors: 16M
Resolution: 1640 x 720 pixels
Storage & memory 128 GB ROM + 4 GB RAM
Extended storage microSDXC™ card, up to 512 GB
Technical Battery capacity 5000 mAh
parameters
16M+8M+2M+2M pixels back camera
Cameras
8M pixels front camera
Dual nano-SIM cards, USB Type-C, 3.5 mm
Interfaces
headset jack
Wi-Fi 802.11 b/g/n
Bluetooth Bluetooth 4.2
GPS Supported
Accelerometer, compass, proximity & light
Sensors
sensor, fingerprint sensor
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2. Function Test
2.1 NFF Test
Test Method and Test
Test Flow Chart Test Item
Requirements device
1. The accessories are
complete.
2. The anti-dismantle tag is not
damaged.
(1) Basic 3. The waterproof tag has no
color changes. None
requirements
4. The phone is not physically
damaged.
5. The phone is still under
warranty.
1. Install the test card and
press the Power key. The
phone can power on
properly.
(2) Failure 2. Restore the factory default Test card
recurrence settings.
3. Test the failures described by
the customer, and confirm
that the failures do not recur.
1. Open the Phone app and
enter *#*#983#*#* in the
dialer to open a new keypad.
2. On the new keypad, enter
the command *983*673636#
first to enable engineering
instruction mode.
3. Enter the test command
*983*70# in the dialer to
(3) Function perform the automatic Test card
test function test.
4. Test each function in
accordance with the
prompts.
5. If the test command is
invalid, view the LCD, and
enter the menu to test the
touch screen, speaker,
vibration and keys.
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Test Method and Test
Test Flow Chart Test Item
Requirements device
Connect the phone to a Wi-Fi
network. Check whether the Wi-Fi
(4) Wi-Fi test phone can be normally network
connected and whether the Test card
Internet can be accessed.
1. Call the operator’s service
number. Confirm that the
call quality is good.
Headset
(5) Call test 2. Insert a headset that
matches the phone. Confirm Test card
that the call quality is good
and you can hang up.
Insert a charger that matches
(6) Battery
the phone. Confirm that the Charger
charging test
battery can be charged.
Perform steps 1 to 6.
If any fault occurs at a step, terminate the test. And the
Summary phone is faulty.
If no fault is found until the test is completed, NFF is
determined.
NOTE:
For the test items that are not included in steps 1 to 6, refer to the user manual of the
phone.
2.2 Check IMEI
Input *#06# in the dialer to check if the IMEIs shown on the screen are the same as those
on the label, package and certificate.
2.3 Check Software Version
From the home screen, touch Settings > About phone > Build number to check the
software version.
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3. Erase FRP Information
If the Factory Reset Protection (FRP) function is enabled on the ZTE 8010, use the tool
FRP Tool.exe to erase the FRP information.
NOTE:
The tool is only used for erasing the FRP information of the phone with Android 5.1 and
later.
3.1 Install Driver
1. Unzip the package MFG_DRV_PKG_SPRDV1.0.0B01.zip.
2. Run the setup program ZTE_Manufacture_USB_Driver(for SPRD).exe.
3. Follow the prompts and complete the installation.
3.2 FRP Erasing Procedure
1. Unzip the package PSTW_FRP_Z3051TAUSTELV1.0.0B01.zip.
2. Run the program FRP Tool.exe in the tool folder.
3. Click the Load packet button, and select the download file (.pac file).
NOTE:
The download file (.pac file) is zipped in the software download package (DL), which
can be downloaded from ZTE support website.
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4. Click the Start button.
5. Power off the phone and press and hold the Volume down key of the phone, and then
connect the phone to the computer via the USB cable. Then the FRP tool
automatically starts to erase the FRP information. Wait until the erasing is completed.
NOTE:
Ensure the phone has at least 5% battery capacity left before you connect the phone
to the computer.
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6. Click the Stop button.
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4. Software Download
4.1 Preparations and Cautions
Prepare an external storage card (with at least 3 GB free space).
Download the update package (update.zip) according to the phone model from the
website https://www.ztedevices.com/en/support. Then copy the file to the root
directory of the storage card.
NOTES:
If the file name of the downloaded package is not update.zip, unzip the package to
obtain the file.
Verify that the update.zip file matches the model of the phone. Do not modify the
file name.
Remove the nano-SIM cards before the update.
Back up the data and apps in the phone by using the built-in backup app in the phone
or other third-party apps.
NOTES:
Do not remove the storage card during the backup process.
To avoid data loss, it is not recommended to cancel the backup process.
Ensure the battery power is sufficient (at least 40%). Charge the phone if necessary.
To avoid data loss or update failure, it is not recommended to update the phone while it
is being charged.
Do not perform other operations on the phone during the update process to avoid
update failure.
A normal update should be completed in 10 minutes. If the phone does not reboot or
show any response after 10 minutes, perform the update again. If the phone cannot be
powered on, perform the mandatory update. If still failed, contact an after-sales service
agent for support.
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4.2 Normal Update
1. Check and confirm the downloaded update package in the root directory of the storage
card can be normally read. Open the app list and touch File Manager > SD card to
view the file.
2. From the home screen, touch Settings > System > System update > INSTALL.
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3. Touch UPDATE.
The phone will reboot and install the update. Wait until the installation is completed.
4.3 Mandatory Update
1. Copy the downloaded update package update.zip to the root directory of the storage
card. Then power off the phone.
2. Press and hold the Volume up key and the Power key. When the screen is lit, release
the Power key and keep holding the Volume up key until the phone enters Android
Recovery mode.
3. Press the Volume down key to select Apply update from SD card, and then press
the Power key to confirm it.
4. Press the Volume down key to select the update.zip file, and then press the Power
key to confirm it.
The phone will install the update and wait (about 5 minutes) until it is completed.
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5. On the Install from SD card completed screen, select Reboot system now and
press the Power key to reboot the phone for normal use.
4.4 (Optional) Restore User Data
If the user data has been backed up in advance, please restore the data after the update.
1. Run the same backup and restore app you used for backing up the data.
2. Restore the user data by following the guides.
NOTES:
Do not remove the storage card during the restore process.
To avoid data loss, it is not recommended to cancel the restore process.
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5. Camera Calibration
Each time when you disassemble the phone, you have to calibrate the rear cameras
following the steps below.
5.1 Calibration Preparation and Precautions
1. Place the camera calibration chart vertically. You can stick it on a wall.
2. Prepare a tripod for holding the phone. Ensure the phone is parallel to the plane of the
chart and the distance between them is 50 cm (+/-5 cm).
3. Use fluorescent lighting for indoor calibration. Do not over-expose or under-expose.
NOTE:
During calibration, make sure the chart is at the center of the preview area and the long
sides and wide sides of the chart are consistent with the long sides and wide sides of the
phone. The chart should take up at least 80% of the preview area. All the black and white
grids of the chart must be clearly visible through the camera.
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5.2 Calibration Steps
1. Enter the command *#*#83788#*#* in the dialer.
2. Touch Solution B.
3. Place the phone on the tripod and touch the shutter icon.
Do not move the phone when the picture is being taken and calibration is being
processed. You will see notifications in yellow and blue windows during the process.
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4. When the calibration is successfully completed, touch Pass.
5.3 Calibration Failure Codes and Solutions
Error codes Suggested solution
• Check whether the chart is fully captured in the photo.
0x00000001 • Check whether the environment light for the chart is too
dark, too bright, or uneven. If so, adjust the light source.
0x00000002 Ensure that the chart is flat.
0x00050090
• Check whether the camera installation tolerance is too large.
0x00040020
• Adjust the camera angle and take another photo.
0x00000090
• Replace other camera modules.
0x00000120
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6. Disassembly
6.1 Disassembly Tools
No. Name
1 Anti-electrostatic gloves
2 Anti-electrostatic wrist strap
3 Tweezers
4 Screwdriver
5 Housing disassembly tool
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6.2 Exploded View
No. Name No. Name
1 LCM 13 SPK BOX
2 Front cover 14 Battery cover
2M_FIXED_FOCUS_B2B_
3 15 Rear camera lens
CAMERA_MODUAL_1908
16M Auto_focus_B2B_camera_
4 16 Upper bracket
module 1911
5 Battery 17 Receiver
8M_FIXED_FOCUS_B2B_
6 Sub-board (SB) 18
CAMERA_MODUAL_1905
7 Motor 19 SIM card tray
8 SKFPC 20 Flashlight MB
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9 Fingerprint module 21 Mainboard (MB)
2M_FIXED_FOCUS_B2B_
10 RF cable 22
CAMERA_MODUAL_1910
8M_FIXED_FOCUS_B2B_
11 SPK FPC 23
CAMERA_MODUAL_1912
12 SUBFPC - -
6.3 Screw Toque and Installation Sequence
Mark Screw type/code Quantity Toque
P725A/074551000008 19 0.6 kg·cm ~ 0.8 kg·cm
V11A/074551000012 2 0.6 kg·cm ~ 0.8 kg·cm
Install the screws according to the following sequence.
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6.4 Disassembly Steps
The sample phone is for reference only. It might not be completely identical with yours.
1. Remove the nano-SIM/microSDXC card tray.
2. Heat the back camera lens by putting the phone onto a heating table (with the screen
facing up) for 3~5 minutes at 80 °C.
3. Starting from the card tray slot, use the housing disassembly tool to separate the
battery cover from the front cover.
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4. Press the Power key inward to separate the fingerprint module from the battery cover.
5. Remove the 19 screws on the upper bracket and the SPK BOX.
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6. Remove the upper bracket and the SPK BOX.
7. Disconnect the battery connector, the fingerprint module, the LCD FPC, and the
SUBFPC from the mainboard.
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8. Disconnect the SUBFPC from the sub-board.
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9. Disconnect the RF cable from the mainboard.
10. Disconnect the RF cable from the sub-board.
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11. Remove the 2 screws from the sub-board.
12. Remove the sub-board.
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13. Remove the motor and the motor FPC from the front cover.
14. Remove the SPK FPC from the front cover. Do not tear and cause damage to it.
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15. Disconnect and remove the front camera from the mainboard.
16. Unlock the connector for the SKFPC.
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17. Take out the SKFPC from the connector.
18. Remove the mainboard.
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19. Remove the receiver from the front cover.
20. Remove the SKFPC.
NOTE:
The SKFPC is stuck to the front cover assembly with adhesive tape. Remove with care.
Do not pull with force.
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21. Disconnect and remove the back camera modules.
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22. Heat the phone by putting it onto a heating table (with the screen facing down) for 3~5
minutes at 80 °C.
23. Use a slim plastic card to remove the battery.
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6.5 Composing
No. Name No. Name
1 Battery cover 11 Fingerprint module
2 Battery 12 SKFPC
3 Sub-board (SB) 13 Upper bracket
4 Motor 14 Receiver
5 SPKFPC 15 Mainboard (MB)
Front camera (8M_FIXED_FOCUS_B2B_
6 Front cover + LCM 16
CAMERA_MODUAL_1905)
Back camera (8M_FIXED_FOCUS_B2B_
7 SIM card tray 17
CAMERA_MODUAL_1912)
Back camera (2M_FIXED_FOCUS_B2B_
8 SUBFPC 18
CAMERA_MODUAL_1910)
Back camera (2M_FIXED_FOCUS_B2B_
9 SPK BOX 19
CAMERA_MODUAL_1908)
Back camera (16M
10 RF cable 20
Auto_focus_B2B_camera_module 1911)
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7. Principle and Logic Boards
7.1 Principle Block Diagram
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7.2 Logic Boards
Mainboard top view
No. Name No. Name
1 30-pin B2B connector (receptacle) 6 24-pin B2B connector (receptacle)
2 nano-SIM/microSDXC card slot 7 30-pin B2B connector (receptacle)
3 MMMPA 8 24-pin B2B connector (receptacle)
4 Application processor 9 Proximity & light sensor
5 ROM + RAM - -
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Mainboard bottom view
No. Name No. Name
1 30-pin B2B connector (receptacle) 6 40-pin B2B connector (receptacle)
2 PMU 7 40-pin B2B connector (receptacle)
3 6-pin ZIF back-flip connector 8 TxRx FEM
4 10-pin B2B connector (receptacle) 9 RF transceiver
5 12A FTB connector (receptacle) - -
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8. Troubleshooting
8.1 Battery Failure
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8.2 Startup Failure
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8.3 System Crashes
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8.4 Automatically Powered Off / Restarted
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8.5 Charging Failure
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8.6 nano-SIM Card Detection Failure
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8.7 microSDXC Card Detection Failure
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8.8 No Transmitted Voice
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8.9 No Received Voice
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8.10 No Ringtone
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8.11 No Vibration
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8.12 Touch Screen Fault
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8.13 Display Failure
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8.14 Camera Failure
8.15 Side Key Fault
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8.16 No Signal
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8.17 No Outgoing Calls
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8.18 Wi-Fi/FM/GPS/Bluetooth Failure
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8.19 Headset Detection Failure
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9. Final Test
9.1 Test Described Failures
Test the failures described by the customer, and confirm that the failures do not recur.
9.2 Test Final Functions
1. Open the Phone app and enter *#*#983#*#* in the dialer to open a new keypad.
2. On the new keypad, enter the command *983*673636# first to enable engineering
instruction mode.
3. Enter the test command *983*70# in the dialer to perform the automatic function test
and confirm all the functions are normal.
9.3 Check Final Software Version
Swipe up on the home screen and touch Settings > About phone > Build number to
check and confirm the software is the latest (updated) version.
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10. Contact Us
Website
You can get product introductions and service support from our terminal website
(https://www.ztedevices.com). You can also download product manuals and software
and check FAQs. Your online query will be replied within 24 hours.
E-mail
If you have any advice, suggestions, or requirements on our products, please send them
to [email protected]. Replies will be given within 2 working days.
Hotline
To learn about the hotline and service time for your country or region, please visit
https://www.ztedevices.com/en/support/hotlines.
You can also dial the ZTE Customer Service Hotline for terminals +86-755-26779999
(service time (China): 8:30 - 20:30) to learn more about our technical support for ZTE
terminals.
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