Denial occurs despite signs of deteriorating performance.

Leaders may try to persuade employees of all

is well. Explains which of the following?

Crises stage

Inaction stage

Faulty Action stage

Blind stage

0.5 points

QUESTION 2

Mattel Inc. is customizing its Barbie dolls to cater the needs of diverse customers. This is ____ survival
niche strategy.

Specialist

Generalist

Interlocking Directorships

Create Lobby

0.5 points

QUESTION 3

__ decisions are taken in a crisis situation.

Programmed

Non-programmed

Rational

Non-rational

0.5 points

QUESTION 4

What one of the following is considered as a determinant of organizational structure instead of a

dimension of organizational structure?

Organizational strategy

Centralization
 Formalization

Complexity

0.5 points

QUESTION 5

___ is the person who serves as one of the key persons in managing change initiatives.

Change agent

CEO

CFO

CIO

0.5 points

QUESTION 6

Which one of the following statements is not applicable to a global matrix structure?

It works best when pressures for decision-making balances the interests of product
standardization and geographic localization.

It is most optimal when coordination to share resources is important.

Companies that use this are those with mature product lines and stable technologies.

Geographic distances for communications are greater.

0.5 points

QUESTION 7

Company C provides job training programs for all of its employees. It offers a fast track to promotion for
all interested workers and conducts safety seminars that are given by professional safety experts. It is
most likely Company C is strongly interested and concerned about which one of the following?

Productivity

Innovation

Market goals

Employee development

0.5 points
QUESTION 8

The traditional supply chain of any automobile company follows ___ production capacity and ____
design.

Mass & Mechanistic

Mass & Organic

Unit Level & Organic

None of the Above

0.5 points

QUESTION 9

All of the following are characteristics of a decentralized organization except which one?

Face-to-face communication

Few rules

A relaxed hierarchy

Emphasis on learning

0.5 points

QUESTION 10

One of the prominent characteristics of the organic structure is __

Flexibility and adaptability

Flexibility but not adaptability

Adaptability but not flexibility

Adaptability and rigidness

0.5 points

QUESTION 11

Tesla Inc. for its electric cars follows ____ production capacity and ____ structure.

Unit Level & Organic

 Mass & Mechanistic

Continuous Process & Organic

All of the above

0.5 points

QUESTION 12

"Health care organizations, universities, and banks are most likely classed as which one of the
following?"

Manufacturing technology organizations

Product and service organizations

Service technology organizations

Flexible manufacturing systems

0.5 points

QUESTION 13

"Dave has hired Donna's company to process the payroll for his business, Tux and Tails. Donna will also
be preparing all the tax forms associated with a company that has hired employees. It can be said that
Dave is ____ this process for his company."

outsourcing

reengineering

decentralizing

centralizing

0.5 points

QUESTION 14

Forces for change include:

Technology

All of the given options

Competitive environment

Social trends
0.5 points

QUESTION 15

"""Facebook depends on Zuckerberg s programming expertise to achieve company goals"". This is an

example of __ power."

Expert

Referent

Reward

Legitimate

0.5 points

QUESTION 16

"Textile sector of Pakistan may be in threat due to influx of Chinese Products. If local players do not
adopt advanced technology, their businesses may suffer a lot. This concept refers to___"

Environmental decline or competition

Vulnerability

Organizational Atrophy

None of the Above

0.5 points

QUESTION 17

"The giant company fails to cater the emerging needs of the customers. To bridge this gap, ____ pop up
to fill the void. "

Large scale Manufacturing

Multinational

Niche

All of the above

0.5 points

QUESTION 18
What one of the following is considered as a dimension of organizational structure instead of a
determinant of organizational structure?

Strategy

Organization size

Centralization

Environment

0.5 points

QUESTION 20

"In OT, the dominant coalition is generally referred to___"

a group of people who are involved in grapevine.

a group of people who spread negative word of mouth.

"a group of people who has the ""power to influence the outcomes of decisions"""

a group of people who resist organizational change initiatives.

0.5 points

In which one of the following environment sectors would the increasing Hispanic population be most
likely to be placed?

Economic conditions sector

Technology sector

Sociocultural sector

Government sector

John lives in Atlanta while Brad resides in Dallas. Both men work for the same company and are in
contact with each other via computer every day. They are able to see and hear each other and
effectively exchange ideas and thoughts about the company. John and Brad would most likely be called
members of a(n) ____.

virtual team

divisional grouping

matrix structure
 virtual network structure

QUESTION 21

"According to Woodward, Different technologies impose different kinds of demands on organizations

and those demands had to be met through an appropriate structure"""

TRUE

FALSE

0.5 points

QUESTION 3

"Japanese approaches such as; TQM, Theory Z and Kaizen followed by US Counterparts falls under ____
quadrant. "

Population Ecology

Institutionalism

Resource Dependency

Collaboration

The hospital emergency room requires the paramedical staff to be __ in variety and __ in Analysability.

High & High

High & Low

Low & High

Low & Low

QUESTION 23

The organization has a responsibility to help displaced/ laid off workers to cope with the loss of their
jobs and get reestablished in the job market is known as?

Communicate more not less

Help survivors thrive

Provide assistance to displaced workers

All of the above

0.5 points

QUESTION 24
Low-cost production factors are one of the primary drivers that motivate companies to expand into the
international arena.

TRUE

FALSE

0.5 points

QUESTION 25

"Automobile assembly lines and bank teller departments have tasks that are formalized and
standardized. There is little task variety in them and they use objective, computational procedures. It
can be stated they most likely use which one of the following?"

Routine technologies

Flexible manufacturing systems

Intensive technologies

Craft technologies

0.5 points

QUESTION 26

Which one of the following step is not included in the problem identification process of rational
decision-making approach?

Scanning the environment in which the decision is to be made

Clearly define the problem for which the decision is to be made

Clearly highlight the core objectives to be achieved after the decision is implemented

Develop multiple options using divergent thinking skills

0.5 points

QUESTION 27

Who or what is noted for the development of a popular and effective model of competitive forces and
strategies that is used by organizations for strategy formulation?

Raymond Miles

Michael E. Porter
 Charles Snow

Nike

0.5 points

QUESTION 28

"Sander's company has been dealing in the international market arena for years. The company has
recently located its fourth manufacturing facility in a foreign country. At the close of 2008, the
company's financial records revealed that 58% of its revenues were derived from foreign sales. Sander's
company is most likely at what stage of its international evolution?"

Global

National

International

Multinational

0.5 points

QUESTION 29

"Which organizational form has the characteristics of vertical communication, centralization of

knowledge and task control occurs at the top levels, and a strict hierarchy of authority and control?"

Mechanistic

Organic

Business intelligence

Integration

0.5 points

QUESTION 30

"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."

institutional environment

organizational ecosystem
 collaborative network

supply chain

Bounded rationality means__

Managers have sufficient time in making rational decisions.

Managers cannot make rational decisions.

"Managers' ability to make rational decisions is limited due to several reasons such as
complexities in a problem, less amount of time available to make rational decision etc."

Managers' ability to make rational decisions is limited due to incapable subordinates.

0.5 points

QUESTION 3

"Alex has a small business operation, which manufactures and sells products that produce low voltage
electricity. He has found a reliable source of supply for the rare raw materials he needs for production.
The market seems to have a small, but growing interest in his products. It can be stated Alex has most
likely found a market ____."

variation

niche

specialist

ecosystem

0.5 points

QUESTION 5

"An organization with the characteristics of centralized decision-making, stricter hierarchy, and more
control and coordination from the top levels of the organization is likely to have a ____."

high uncertainty avoidance

stable power avoidance

high power distance

 low uncertainty avoidance

QUESTION 7

One of the key characteristics of the mechanistic structure is __

Flexibility and adaptability

Flexibility but not adaptability

Rigidness in adapting necessary organizational changes

Adaptability and rigidness

0.5 points

QUESTION 11

Assume that you are a departmental head where you recently found that some of your team leaders
need to develop their skills in practically dealing with macro level issues of their respective teams. Which
specific training or course you would advise them to undertake at a business school?

Organization Development

Organizational Behaviour

Human Resource Management

Organization Theory

0.5 points

QUESTION 12

Employees who dislike change initiatives generally tend to __ the change.

Accept

Resist

Adapt

Support

0.5 points
QUESTION 13

The survival strategies followed by advocates of Resource Dependency includes;

Alter interdependent relationships

Create Joint Ventures only

Both A & B

Isomorphism

0.5 points

Efficiency of an organization refers to the amount of resources used in order to achieve its stated goals

True

FALSE

QUESTION 14

Which one of the following is not the John Child's arguments of strategic choice?

"""Decision makers have more autonomy than that inferred by those arguing for the
dominance of environmental, technological, or other forces."""

"""Organizational effectiveness should be construed as a range instead of a point""."

"""Organizations occasionally have the power to manipulate and control their

environments""."

"""Authority should be defined in terms of the response of the subordinate""."

0.5 points

QUESTION 16

Assume that you joined an organization as your first full-time employment after graduation. One day
you find yourself in an argument which is now leading towards a serious conflict with your teammate.
Which conflict-handling intention you should not practice?

Avoiding

Competing

Compromising

Collaborating
0.5 points

QUESTION 19

"If we take the bird s eye view, the structures of Unilever and P&G resemble with each other. This
concept refers to____. "

Isomorphism

Population Ecology

Resource Dependency

None of the Above

0.5 points

QUESTION 20

"In OT, the dominant coalition is generally referred to___"

a group of people who are involved in grapevine.

a group of people who spread negative word of mouth.

"a group of people who has the ""power to influence the outcomes of decisions"""

a group of people who resist organizational change initiatives.

0.5 points

QUESTION 22

Which one of the following is not included in the 7 S framework of Waterman et al. (1980)?

Structure

Strategy

Synergy

Style

0.5 points
QUESTION 23

"Health care organizations, universities, and banks are most likely classed as which one of the
following?"

Manufacturing technology organizations

Product and service organizations

Service technology organizations

Flexible manufacturing systems

0.5 points

QUESTION 24

"An organizational ecosystem depicts the resource transactions, flows, and linkages that occur among
two or more organizations."

TRUE

FALSE

0.5 points

QUESTION 25

"At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they
warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site
presentations at all locations to explain to employees why the layoffs were needed and to provide as
much information as they could about what employees should expect. Represents an example of?"

Provide assistance to displaced workers

Help survivors thrive

Both A & B

More Communication is significant

0.5 points

QUESTION 26

Binding the company into strict agreements and not facilitating the partner organization beyond it. This
concept refers to____.

Win win strategy

 Mimic approach

Cooperation

Adversary

0.5 points

QUESTION 27

"A departmental manager is tactfully trying to take the union leader on his side because he is resisting
the change program. The aim is not to seek a better solution from him rather, to obtain his endorsement
for the change. The manager is using __ tactic to deal with the resistance to change program."

Education and communication

Co-optation

Coersion

Develop positive LMX relationship

0.5 points

QUESTION 28

Assume that you and your three other team leaders are attending a meeting in which the consultant is
advising you to make certain corrective measures in the first step of change management program.
Which type of consultation is this?

Process consultation

Focus-group

one-to-one

one-to-many

0.5 points

QUESTION 29

Handicrafts making done at a small scale in Pakistan follows ___ production capacity and ___ structure.

Mass Level & Organic

Mass Level & Mechanistic

Unit Level & Mechanistic

 Unit Level & Organic

0.5 points

QUESTION 30

An organization's purchasing department fulfills a boundary-spanning role when it stockpiles supplies

and raw materials.

TRUE

FALSE

"Steve's canvas tarp company receives 86.94% of its revenue from Stan's ""Luxury Boat Sales and
Service"" business. Steve recommends Stan's business to his customers and includes it in his own
organization's advertisements. Steve would be considered a(n) ____ of Stan's business."

direct competitor

contingency

stakeholder

organizational contributor

claimant

1 points

QUESTION 2

The Lightning Pharmaceutical Company recently began a new method for handling prescription
purchases for its customers. It is now able to completely serve customers' pharmaceutical needs within
two minutes. Pharmacy personnel are highly trained in the new prescription procedure and the business
has seen a 50% increase in its pharmacy transactions. Lightning's new method is providing it a(n) ____
over its competitors.

internal process approach

low-cost leadership strategy

competitive advantage

differentiation strategy

1 points
QUESTION 3

"Internal and external change that threatens long-term survival and may require the organization to
tighten up. The organization may have excess personnel, cumbersome procedures, or lack of harmony
with customers. The prompt action is to seek good information in terms of Employee /Customer Survey.
Describe which stage?"

Faulty Action stage

Crises stage

Dissolution stage

Blind stage

1 points

QUESTION 4

"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."

institutional environment

organizational ecosystem

collaborative network

supply chain

1 points

QUESTION 5

Binding the company into strict agreements and not facilitating the partner organization beyond it. This
concept refers to____.

Win win strategy

Mimic approach

Cooperation

Adversary

1 points
QUESTION 6

The frequency of unexpected situations and novel events occur when departmental activities are
performed with HIGH Analyzability.

TRUE

FALSE
Solution -

1. One of the key characteristics of the mechanistic structure is formal centralized network.

Clarification - Mechanistic structure is actually a bureaucratic structure which looks at a formal

hierarchical structure with lots of centralized control and process flow.

2. False

Clarification -The frequency of unexpected situations and novel events occur when departmental
activities are performed with HIGH Variety. This is possible with engineering technologies and non-
routine technologies which results in new situations.

1 points

QUESTION 7

Company C provides job training programs for all of its employees. It offers a fast track to promotion for
all interested workers and conducts safety seminars that are given by professional safety experts. It is
most likely Company C is strongly interested and concerned about which one of the following?

Productivity

Innovation

Market goals

Employee development

1 points

QUESTION 8

The employees of Jones and Smith interact together to efficiently and effectively produce the company's
product and ensure the organization is achieving its stated purpose and goals. It can be concluded that
Jones and Smith would be considered a(n) ____.

organization

stakeholder's paradise
 bureaucratic operation

professional bureaucracy

1 points

QUESTION 9

"According to Woodward, Different technologies impose different kinds of demands on organizations

and those demands had to be met through an appropriate structure"""

TRUE

FALSE

1 points

QUESTION 10

Creativity is initiated to limit bureaucracy. New product or service lines are started. Company is
bouncing back and winning the trust of its stakeholders. All aspect belongs to which organizational life
cycle stage?

Formalization stage

Elaboration stage

Collective stage

Entrepreneurial stage

1 points

All of the following are characteristics of a decentralized organization except which one?

Face-to-face communication

Few rules

A relaxed hierarchy

Emphasis on learning

1 points

QUESTION 2
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."

institutional environment

organizational ecosystem

collaborative network

supply chain

1 points

QUESTION 5

"In a Multinational Company, work done by HR Generalist in contemporary era is based on______"

High Analyzability & High Variety

Low Analyzability & Low Variety

High Analyzability & Low Variety

Low Analyzability & High Variety

1 points

QUESTION 7

"The creative and technically oriented owners are confronted with management/ administrative issues,
but they may prefer to focus their energies on inventing new products and services. Illustration
demonstrates which of the following."

Collectivity stage

Formalization stage

Elaboration stage

Entrepreneurial stage

1 points

QUESTION 8
The organizations that are willing to create their monopoly in the market follows ___ approach.

Institutionalism

Zero sum approach

Population Ecology

Collaboration

1 points

QUESTION 9

Jerome and his coworkers are working on a way to combat the company's loss of market share to
competitors. They will present their findings and recommendations to top management along with
contingency plans and alternative approaches. Jerome and his coworkers most likely comprise a(n)
____.

intelligence team

cooptation

task environment team

sector

1 points

Which one of the following is not an individual source of resistance to change in organization?

Habit

Job security

Structural inertia

Fear of unknown

QUESTION 2

The solution phase of the rational decision-making approach does not include __.

Develop multiple options using divergent thinking skills

Clearly highlight the core objectives to be achieved after the decision is implemented

Choosing the best option to solve the problem using convergent thinking skills
 Implementing the chosen option while being within organizational capacity

1 points

QUESTION 3

"According to the paradigm shift model of change management, 'D' refers to __"

Destruction

Development

Disaster

Dissatisfaction

1 points

QUESTION 4

"Coercive forces are the internal pressures exerted by the organization on itself to adopt structures,
technologies, and behaviors that are similar to other organizations."

TRUE

FALSE

1 points

QUESTION 7

"Health care organizations, universities, and banks are most likely classed as which one of the
following?"

Manufacturing technology organizations

Product and service organizations

Service technology organizations

Flexible manufacturing systems

1 points
QUESTION 8

The organization has suffered irreversible damage and no strategy can help it to thrive again in the right
direction.

Dissolution stage

Inaction stage

Faulty stage

Blind stage

1 points

QUESTION 9

Horizontal structures are created to perform tasks considered strategically important to the company.

TRUE

FALSE

QUESTION 10

"Which one of the following decision-making model ""deals with the patterns or flow of multiple
decisions within organizations? "

Management science approach

Carnegie Model

Incremental Decision Model

Garbage Can Model

 1. The ________ focuses on organizational diversity and adaptation within a population of
organizations.

A.   ?    organizational ecosystem

B.   ?    institutional perspective

C.   ?    institutional environment

D. :-)  population-ecology perspective

E.   ?    collaborative-network perspective

1. The global geographic structure divides the world into geographic regions, with each geographic
division reporting to the CEO.

A. :-)  True

B.   ?    False

8. The _______ theory states a manager's choice of organizational structures and control systems
depends on characteristics of the external environment.

(a) Mechanistic (b) Management science (c) Organic (d) Contingency