Assignment Briefing (level 6)

Module Name Service Operations Management

Module Code BO6032
Assignment Title Written literature review
Type of Submission Coursework
Weighting of the assignment in the 20% (20% coursework)
overall module grade
Word Count/Time allocation (for 3000 words (Excluding Ref, Appendices and Tables)
presentations)
Issue Date 11/09/20
Submission Date 25/02/21 Before 9:30 AM
Date of Feedback to Students 11/03/21
Where feedback can be found Canvas

Assignment Task
 Written report on the literature and concepts. The outcomes will be as follows:
 Main body is 3000 words (Excluding Executive summary, Ref, Appendices and Tables)
 Upload format in Canvas: (.doc or .docx files uploaded on Canvas)

The following outline is suggested for the report:

Cover page (title page, word count, authors’ names, etc.)
Table of content

1. Introduction
o Term(s) definition
o History
o Examples of applications and issues
2. Classifications and categorization of the subject into building blocks (Headings and Sub-headings)
3. Brief explanations of methods/ frameworks/ models/Steps/Systematic approaches/ etc.
4. Three real-life applications (case studies) from the literature (incl. problem statement, issue(s) and
analysis)
5. Conclusion
6. REFERENCES (Harvard system)
7. APPENDICES
o The questions (with answers) asked from students at the end of presentation
o Video links (e.g. Youtube links, if used in presentation)

Allocation of Marks

Section/element (WRITTEN REPORT) Allocated Marks

STRUCTURE / PRESENTATION / STYLE 30%
RESEARCH / THEORY / SOURCES 25%
ANALYSIS & EVALUATION 30%
APPENDICES 15%
 FEEDBACK ON THE WRITTEN ELEMENTS OF THE MODULE WILL BE BASED ON
UNDERGRADUATE L6 GRADE CRITERIA:
CLASS % LETT OVERALL GUIDELINE GRADE DESCRIPTIONS
ER DESCRIPTIO
GRA N
DE
First 85-100 A+ Outstandin Your work meets all of the criteria described below for the A and A- grades. On top
g of that, it shows exceptional scholarship, with very effective critical evaluation and
synthesis of ideas and information. Your work shows originality and challenges
existing approaches.
You have used a range of detailed evidence accurately and thoughtfully.
Your work shows that you have followed good academic practice in terms of citation
and referencing, presentation format and clear, accurate English.
1st 75-85 A Excellent Your work shows a comprehensive and up-to-date knowledge and understanding of
the material covered in this module, and of the way in which key concepts relate to
one another. Your work shows a detailed appreciation of the way in which some
70-74 A- Very Good aspects of the material covered are uncertain or contradictory.
Your work takes a critical approach throughout and uses a good range of evidence,
reasoned argument and reflection.
Your work shows a mature and independent approach to problem-solving. You
have created appropriate arguments and have used well-justified, imaginative and
innovative approaches to explore them.
Your work shows that you have followed good academic practice in terms of citation
and referencing, presentation format and clear, accurate English.
2.1 67-69 B+ Good Your work shows a broad, up-to-date knowledge and understanding of the material
64-66 B covered in this module and of the way in which key concepts relate to one another.
60-63 B- You also show awareness of how some aspects of the material are uncertain or
contradictory.
Your work takes a critical approach and uses a range of evidence, reasoned
argument and reflection.
Your work shows an independent approach to problem-solving. You have created
appropriate hypotheses and have used well-justified approaches to explore them.
Your work shows good academic practice in terms citation and referencing,
presentation format and clear, accurate English.
2.2 57-59 C+ Satisfactory Your work shows good knowledge and understanding of the material covered in this
module. You also show some awareness of how some aspects of the module are
54-56 C uncertain or contradictory.
50-53 C- Your work generally takes a critical approach, but is not always entirely confident in
tackling important concepts or applying key ideas and theories.
Your work shows that you can operate independently to identify problems and use
appropriate approaches to explore them.
Most of your work follows good academic practice in terms of citation and
referencing, presentation format and clear, accurate English.
3rd 47-49 D+ Adequate Your work shows that you have gained knowledge and understanding of the core
44-46 D material covered in this module and a basic awareness of the complexity of the
40-43 D- subject.
Your work tends to be descriptive, and your analysis is oversimplified.
There is some evidence in your work that you have applied the methods and tools
covered in the module appropriately to resolve straightforward problems and/or
practical issues.
Your work shows some evidence of good academic practice in terms of citation and
referencing, presentation format and clear, accurate English, but this is not always
consistent throughout.
Marginal 35-39 F5 Unsatisfact Your work shows only a limited knowledge and understanding of the material
Fail ory covered in this module. It suggests that you have not recognised the complexity of
the subject.
Your work is descriptive and shows little attempt to analyse ideas or arguments. You
make some assertions without sufficient evidence to back up your arguments.
Your work does not apply what we learnt appropriately to problems and/or
practical issues. Your work has not followed good academic practice in terms of
citation and referencing, presentation format and clear, accurate English.
Fail 34 and F4 Poor Your work shows little knowledge or understanding of the material covered in the
below module.
Your work is descriptive and shows no attempt to analyse ideas or arguments. You
make assertions without putting forward the evidence to back them up.
Your work suggests that you have not understood the methods and tools covered in
the module well enough to apply them to ideas or problems. Your work does not
meet most of the Learning Outcomes for this module. Your work has not followed
 good academic practice in terms of citation and referencing, presentation format
and clear, accurate English.

Avoiding plagiarism

When you write an essay, report or dissertation you should always cite the published sources to
which you quote, refer to or use as evidence, otherwise you are likely to be committing
plagiarism, which is a form of academic misconduct with potentially very serious consequences.
References need to be made both within the text and in a list at the end.

The aim in doing this is to ensure that somebody reading your work can easily find these sources
for themselves. This applies to whether you are using a book, a report, a journal article or an
Internet site. You will probably know from your own experience how much easier it is to find a
reference when a reading list or bibliography is clear and unambiguous.There is help available
from the library and online, including a range of videos such as those given below:

https://mykingston.kingston.ac.uk/library/help_and_training/Pages/referencing.aspx.

http://www.citethemrightonline.com/basics

Do remember you can submit your work as many times as you like before the final deadline. It is a
good idea to check your Originality Report and ensure that any potential plagiarism is eradicated
for your work by rewriting in your own words and referencing correctly. The staff on the BLASC
desk in the LRC will be able to advise on this.

Additional helpful resources can be found here:

http://www.youtube.com/watch?v=1yYf8AihndI

The best way to avoid academic misconduct or plagiarism is to use your own words at all times;
do not cut and paste from other work.

Illness or other mitigating circumstances

By submitting an assignment, you are declaring yourself fit to take the assessment therefore
please make sure that if you are unwell you understand our mitigating circumstances process. The
most important thing to do is keep us informed if you are experiencing problems! See our
regulations on this link:
http://www.kingston.ac.uk/aboutkingstonuniversity/howtheuniversityworks/policiesandregulatio
ns
Group work and academic misconduct
Work submitted by a group is the responsibility of the group as a whole. In the unfortunate event
of the work being judged to have been plagiarised, the only circumstance in which it is possible
that the responsibility for the misconduct would only fall on the group member who actually
committed it, would be if there were clear evidence that that member had dishonestly misled the
rest of the group as to the source of his her contribution. This would require clear and
contemporaneous evidence of group discussions of the sort which should be available if groups
follow the advice given about keeping a log of group proceedings. If the group work is simply
allocated amongst the members of the group without any sort of group review of the outcomes,
then all the group members are taking on themselves the risk that some element of the work is
tainted by academic misconduct. If you are unclear about any of this, you should refer to the
University’s guide to Plagiarism for further explanation.