Question 1

a. What methods can be used to identify the problems at the workplace?

Questionnaires, surveys, and oral interviews are some of the tools that can be used to gather this data.
This data can then be used to classify or forecast workplace problems such as employee health and
safety, bullying, abuse, work-life balance, and remuneration, among others. These methods can be
described as

Questionnaires method:

The aim of this work stress sample questionnaire template is to determine whether or not workers are
stressed by their employment and what the sources of stress are. Identifying these may aid in the
alleviation of some of these stressors, allowing workers to be more efficient and happier at work. This
workplace stress survey design is easily customizable to suit an organization's business needs and
configurations.

Surveys:

Employee engagement surveys enable all employees to express their opinions and complaints.
Employees who believe their voice is heard in the workplace are 4.6 times more likely to feel motivated
to do their best work, according to Salesforce research.

Oral interviews

b. Explanation of the following organizational policies and procedures which are used to identify
the problems

 Anti-discrimination policy:

 Disability discrimination act:

The Disability Discrimination Act of 1992 (DDA) makes it illegal to discriminate against an
individual because of their disability in a variety of areas of public life, including jobs, education,
obtaining or using facilities, renting or purchasing a home or unit, and accessing public places.
 Question 2.

A. What is meant by creative and critical thinking?

Creative thinking is a way of approaching problems or issues from a different angle in order to
come up with something new or unique. The analytical, sequential structured method of
rationalizing, assessing, reviewing, and interpreting knowledge in order to make knowledgeable
decisions and/or decisions is known as critical thinking.

B. A brief description of the following critical and creative thinking techniques used by the
organization to deal with the arising issues:

Brainstorming:

Brainstorming is a technique used by design teams to generate ideas for solving specific design
problems. It blends lateral thought with a relaxed, casual approach to problem solving. It inspires people
to come up with ideas and opinions that might seem a little insane at first. Some of these concepts can
be developed into unique, innovative solutions to problems, while others can inspire even more.

Mind mapping:

A effective note-taking technique is mind mapping. Mind Maps not only illustrate essential details, but
also display the entire design of a subject and the relative value of its various components. They will help
you make new links between concepts when you need to make smart decisions.

Story boarding:

A storyboard is a visual depiction of a movie sequence that divides the action into separate panels. It's a
set of sketches in a specific order, complete with camera angle, dialogue, and other important details. It
depicts the shot-by-shot progression of a film.

Storyboarding is a technique for visualizing how a film, motion graphic, animation, or interactive
entertainment sequence would look in the end. Consider it a comic strip where all the important
information, such as audio, camera movements, and what the participants will be doing or experiencing,
are set out.

Question 3

A. The benefits of developing solutions for problems arising in the workplace are as follows:
  Getting to the bottom of issues quickly and effectively is the aim of problem-solving skills. Of
course, some challenges are more difficult than others, but using an efficient problem-solving
approach makes it simple to teach workers how to find the right solution to any problems they
can encounter.
 People have the expertise needed to propose potential solutions based on their experience after
listing all relevant information about a problem.
 Giving workers the chance to improve their problem-solving abilities would pay off tenfold for
you as an employer.
 Developing this important ability would also allow workers to work more efficiently as a team,
working in a mature manner.

B. The risks associated while developing solutions to the problems identified in the workplace are
as follows:

Question 4

A. The five steps that are involved in the decision making process are as follows:

Step 1: identify your goals:

Keeping your mind on your target is one of the most successful decision-making tactics. Simply put, this
means determining the intent of your decision by asking yourself what issue needs to be addressed. And
why is it necessary to solve this issue?

Step 2: gather information for weighing your options:

When making wise choices it is preferable to gather information that is specifically relevant to the
problem. This will assist you in better understanding what remains to be improved in order to solve the
dilemma, as well as generating ideas for a potential solution.

Step 3: consider the consequences

This move is just as crucial as the first because it will help you figure out how your final decision will
affect you and/or others. In this step, you'll ask yourself what the likely outcomes of your decision will
be. What impact will it have now? What effect will it have on your future?
This is an important move because it helps you to go through the advantages and disadvantages of the
various options you discussed in the previous step. It's also crucial because you want to be at ease with
all of your choices and the future outcomes of whatever one you select.

Step 4: make your decision

It's time to make a decision and carry out your final decision now that you've established your target,
collected all relevant details, and weighed the implications. It's important to recognize that this move
can trigger a lot of anxiety for certain people because it's where you have to follow your heart.

Step 5: evaluate your decision

If you've made your final decision and put it into effect, you'll need to assess it and the measures you
took to make sure it's working. This final move is likely just as critical as the first, if not more so, because
it will aid in the development of your decision-making abilities for unforeseen challenges.

B. The following barriers can impact the decision-making of the organization in various ways which
can be described as:
 Lack of time:
 Lack of resources
 Conflict

Question 5.

A. The source of information that helps in identifying the problem at the workplace

General surveys, data, journals, books, references, search engines, and internal records are all
sources of business information that a company can use to direct its planning, operations, and
assessment of its activities. Friends, clients, associates, and vendors may also provide such
information.

B. The importance of desk research in identifying the problem at the workplace

Question 6
A. The requirements for developing following can be described as:
 Brief:

 Feedback register: