Eastern Star Academy, Inc.

SENIOR HIGH SCHOOL DEPARTMENT

NAME:______________________________ GRADE AND SECTION:__________________

Grade Level: Grade 12      Learning Modality:  Modular Distance Learning

  Subject: WORK IMMERSION Subject Teacher:  Jhener Nonesa, LPT

Duration: Week 5, 3 hours

APPRECIATING BUSINESS PROCESSES BY OBSERVING AND PARTICIPATING IN

SAFETY, PRODUCTION, MAINTENANCE, QUALITY CONTROL, QUALITY
ASSURANCE, CUSTOMER SATISFACTION, HOUSEKEEPING AND HYGIENE

When employees, supervisors, and managers feel appreciated for what they do and
how they contribute to the organization’s success, the process of change within an
organization goes more smoothly. Team members who feel valued, including
managers, supervisors, and frontline employees, are less reactive and more open to
changes within an organization that affect them personally. Conversely, employees
who feel unappreciated are more likely to react negatively to proposed changes, feeling
like they have to defend themselves from being taken advantage of by their
organization.
there are ways to help employees feel truly valued. In The 5 Languages of Appreciation
in the Workplace, Gary Chapman and Paul White identify four core conditions that are
necessary for people to actually feel appreciated, rather than just being given generic
recognition. Team members feel valued when appreciation is:  

 communicated regularly 
 in the language and actions important to the recipient 
 delivered individually and is about them personally 
 viewed as genuine and authentic.

RA 11058: An Act Strengthening Compliance with Occupational Safety and

Health Standards
This law outlines the duties of employers, workers, and other persons in ensuring that occupational safety
and health (OSH) standards are met. It applies to all establishments, projects, sites, and all other places
where work is being undertaken in all branches of economic activity (including those regulated by the
Philippine Economic Zone Authority) except in the public sector. It enshrines workers’ right to know all
types of hazards in the workplace, their right to refuse unsafe work, their right to report accidents to
authorities, and their right to personal protective equipment (PPE) whenever necessary. Covered
workplaces are required to have a safety and health program in place, an OSH Committee to ensure that
the program is observed and enforced, and a Safety Officer to oversee the overall management of the
program. Covered workplaces must also have on-site qualified occupational health personnel such as
physicians, nurses, certified first aiders, and dentists alongside the required medical supplies, equipment,
and facilities.
Occupational Safety and Health Program

OSHC accredits safety consultancy organizations (SCO) that help establishments comply with occupational
safety and health standards, including those specified under this law. It has so far accredited 17 SCOs
nationwide. To help establishments in their risk assessment evaluation and in establishing proper protocols,
OSHC provides technical services such as occupational health (OH) examination (biological monitoring)
and work environment measurement (WEM) activities, among other services. In 2019, it acted on 12
requests for OH examination (biological monitoring) and 115 requests for WEM. In 2020, 45 requests have
so far been received for both OH examination (biological monitoring) and WEM services. It has also
accredited 13 WEM providers that assist establishments in complying with WEM-related standards.
Meanwhile, OSHC recognizes the importance of communication and advocacy to improve compliance to
this law. In 2019, it held 13 regional public information campaigns and the biennial Gawad Kaligatasan at
Kalusugan (GKK). In the first half of 2020, it posted 1,185 posts in its various social media accounts, six
billboard advertisements, and three advertisements in railway transits. It held seven KamOSHtahan
regional webinars and completed a set of infographics for the DOLE-Department of Trade and Industry
Interim Guidelines on Workplace Prevention and Control of Covid-19, Construction Safety Guidelines for
the Implementation of Infrastructure Projects During the Covid -19 Public Health Crisis, Occupational
Safety and Health Standards for the Public Sector, Occupational Safety and Health and Work From Home
Arrangement, as well those on other OSH and Covid-related issues.

Safety and Health Training

In 2019, there were 249 batches of both the Basic Occupational Safety and Health (BOSH) for Safety
Officer (SO) 2 and Construction Safety and Health (COSH) training courses. These are mandatory 40-hour
training programs. Moreover, OSHC held 25 specialized occupational safety and health (OSH) training, 9
OSH orientation for the informal and marginalized sector, and 13 batches of OSH orientation for senior high
school students. In 2020, OSHC has so far held 2 BOSH for SO2, 16 sessions with the regional
Occupational Safety and Health Networks, and two batches of specialized OSH training courses before the
start of the quarantine period. All OSH training, including BOSH and COSH are currently delivered online.
OSHC accredits safety training organizations (STO), and OSH consultants and practitioners to help
establishments comply with the law. So far, 83 STOs, 330 consultants, and 3,876 practitioners have been
accredited.

Technical Education and Skills Development (TESDA) activities

Meanwhile, TESDA Secretary Isidro S. Lapeña reported to the Senate that the agency issued
Memorandum No. 32 s. 2019 providing all TESDA Offices the list of the approved laws with relevance to
TESDA to serve as legal basis in the policy formulation and guidelines for applicable TESDA activities. In
December 2019, TESDA conducted an Evaluation of Curriculum for RO/PO Unified TVET Program
Registration and Accreditation System (UTPRAS) Focal, which highlighted the use of the Curriculum
Checklist that incorporates requirements of occupational safety in the workplace.
A. WORK AND WORKPLACE SAFETY

Employers are obligated to provide a safe working environment for their workers. Regardless of
the type of work they perform, whether it's pouring concrete to repair heavily trafficked
roadways or poring over accounts receivables in the finance department, employees should
never be in a position where their physical safety is in jeopardy. The Occupational Safety and
Health Administration is the federal agency responsible for enforcing workplace safety
regulations. The meaning of safety and employers' responsibilities to prevent injuries vary
according to the type of working conditions.

What is Workplace Safety?

At its heart, workplace safety is the concept that employers must control recognized hazards in
the workplace. This doesn't mean that a place of employment is completely free of any and all
dangers, but rather that it offers an acceptable level of risk for all workers.
What Are the Employer's Safety Responsibilities?
Employers are bound by the Occupational Safety and Health Act of 1970 and must adhere to the
standards outlined in those regulations. Also, there are state laws that require private-and-
public-sector employer compliance. For example, under the federal law, construction businesses
are prohibited from requiring laborers or mechanics to perform duties in "working conditions that
are unsanitary, hazardous or dangerous" to the health of their employees. Anything that poses a
risk to the health and safety of workers could range from uneven ladders for construction
workers to poorly lit offices for office employees. Deficiencies in the work environment are taken
seriously by OSHA inspectors and employers can be fined for failure to correct them.

What Precautions Must an Employee Take?

Employers aren't the only ones who need to be vigilant about workplace safety. Employees also
must be cautious about their working conditions and the manner in which they perform their
duties. For example, employees should complete training for handling equipment and
substances that could pose a risk to their safety and well-being. Safety wholesaler Arbill strongly
recommends that employees be cognizant of their surroundings and report to their supervisor
any hazards. Employees should also try to reduce their stress levels, which includes taking
regular breaks. Fatigue contributes to workplace accidents, and employees who are overworked
or tired may ignore the warning signs of impending danger in the workplace.

B. Employee Production
Employee production is the amount of performance or accomplishment achieved by an individual
employee or a collection of employees in a business. The more productive an employee is, the more
valuable he is to the organization and the better opportunity he has to earn more money and get
promoted within the company

C. Quality Assurance and Control

What Is Quality Control?

Quality control (QC) is a process through which a business seeks to ensure that product
quality is maintained or improved. Quality control requires the business to create an
environment in which both management and employees strive for perfection. This is done
by training personnel, creating benchmarks for product quality and testing products to
check for statistically significant variations.

A major aspect of quality control is the establishment of well-defined controls. These

controls help standardize both production and reactions to quality issues. Limiting room for
error by specifying which production activities are to be completed by which personnel
reduces the chance that employees will be involved in tasks for which they do not have
adequate training.

KEY TAKEAWAYS

 Quality control (QC) is a process through which a business seeks to ensure that
product quality is maintained or improved.
 Quality control involves testing of units and determining if they are within the
specifications for the final product.
 The quality control used in a business is highly dependent on the product or
industry, and several techniques exist for measuring quality.

Quality Assurance
Quality assurance can be defined as "part of quality management focused on providing confidence that
quality requirements will be fulfilled." The confidence provided by quality assurance is twofold—internally to
management and externally to customers, government agencies, regulators, certifiers, and third parties. An
alternate definition is "all the planned and systematic activities implemented within the quality system that
can be demonstrated to provide confidence that a product or service will fulfill requirements for quality."

D. Customer Satisfaction

Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s
products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a
company determine how to best improve or changes its products and services.

An organization’s main focus must be to satisfy its customers. This applies to industrial firms, retail and
wholesale businesses, government bodies, service companies, nonprofit organizations, and every subgroup
within an organization.

WHO ARE THE CUSTOMERS?

Customers include anyone the organization supplies with products or services. The table below illustrates some
supplier-customer relationships.
Note: that many organizations are both customers and suppliers.
WHAT DOES IT TAKE TO SATISFY THE CUSTOMER?
Organizations should not assume they know what the customer wants. Instead, it is important to understand
the voice of the customer, using tools such as customer surveys, focus groups, and polling. Using these tools,
organizations can gain detailed insights as to what their customers want and better tailor their services or
products to meet or exceed customer expectations.

E. Workplace Hygiene

All workplace environments need to be hygienic and safe for both employees and visitors. This applies to
all, not just workplaces involved in handling food and personal products. A solid workplace hygiene policy
is the best way to ensure employees maintain a clean workplace. Each workplace will require different
hygiene requirements. Certain tasks, or industries may also create risks which require additional protection
than those discussed below. However, below are some key areas all workplaces should consider for their
workplace hygiene policy.

Hygiene is important in the workplace because it contributes to a healthy workforce. A healthy workforce is
happier and more productive. A healthy workplace also means workers take less sick leave. 

Encouraging Good Habits for a Cleaner Workspace

Don't close your eyes to everyday health risks at work.

Whether it's a dirty kitchen, overflowing trash, or germ-ridden shared equipment, poor workplace
hygiene is an everyday health risk for you and your team.

Tip:
In 2020, the worldwide spread of coronavirus prompted many businesses to clamp
down on specific office hygiene practices to help contain the spread of the virus.

Good hygiene practice (particularly in times of viral outbreaks) includes:

 Washing your hands with soap when you enter and exit work, and before
you eat. If soap is not available, use an alcohol-based sanitizer.
 Washing your hands for 20 seconds or more.
 Catching your sneezes and coughs in a tissue, which you should dispose of
immediately. Or, if a tissue is not available, cover your mouth and nose with
your bent elbow.
 Avoid touching your eyes, nose and mouth.
 Maintain social distancing. This means maintaining a distance of at least one
meter (three feet) between yourself and anyone who is coughing or
sneezing.
And, if you don't tackle the problem straight away, chances are it will only get worse

But personal hygiene at work is a delicate subject, and encouraging people to change their
behavior can be tricky.
 Key Points
Dirty, unhygienic workspaces can cause stress and illness, reduce productivity and morale in your team,
and damage your organization's reputation. Overcoming these problems requires behavior change and
buy-in from your people. There are nine ways to encourage this:

1. Know the law.

2. Set expectations.

3. Make it easy.

4. Explain your reasons.

5. Use "nudge power."

6. Don't avoid difficult conversations.

7. Take lunch breaks away from your desk.

8. Avoid presenteeism.

9. Clean together.

Take care to tackle hygiene issues with tact and sensitivity, particularly when a specific individual's
behavior needs attention.

Activity 1: (RA 11058: An Act Strengthening Compliance with Occupational Safety and Health
Standards)

Instruction: Read the following guidelines in RA 11058: An Act Strengthening Compliance with
Occupational Safety and Health Standards. Create an analysis paper about the Republic Act, and
what is the importance of this act for the future employees like you. (Please provide your own short
bond paper for your analysis paper.)

Activity 2:

Instruction: Talking about the Quality Assurance and Control, Propose your own standard of
assurance and quality for the customers.

QUALITY ASSURANCE QUALITY CONTROL

Activity 3: Customer Satisfaction

Instruction: What are the importance of the cycle of customer of satisfaction below. Make it in
bullet form.
Activity 4 (APPRECIATING BUSINESS PROCESSES BY OBSERVING AND PARTICIPATING) SAFETY,
PRODUCTION, MAINTENANCE, QUALITY CONTROL, QUALITY ASSURANCE, CUSTOMER SATISFACTION,
HOUSEKEEPING AND HYGIENE
Instruction: Create a relationship matrix or graphic organizer to distinguish the relationship,
importance and as a student how can you participate on the following:

a. SAFETY
b. PRODUCTION
c. QUALITY CONTROL,
d. QUALITY ASSURANCE
e. CUSTOMER SATISFACTION
f. HOUSEKEEPING AND HYGIENE
 JOURNAL
Name: __________________________ Topic: _____________________________
Subject: _________________________ Week #: ____________________
Write your realization, understandings, and all things you’ve learned and experienced in
accomplishing the module. Write legibly.
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Parent’s/ Guardian’s Signature: __________________ Teacher’s

Feedback:
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