TracPhone HTS-series Study Guide

TracPhone® HTS-series Technical Training Course

Study Guide
This study guide is a supplement to the eLearning course. It is not a substitute for that course,
nor does it supersede the information in the manuals.

HTS Service Overview

HTS Satellite Beams
KVH's global mini-VSAT Broadband HTS service uses next-generation high-throughput Ku-
band satellites. Two types of beams are used to maximize efficiency.

Spot Beams
• Each beam covers just hundreds of kilometers, enabling frequency reuse throughout the
footprint

• Provides much greater capacity and faster speeds

• Higher EIRP and G/T (antenna gain to noise temperature) improves RF reception

Wide Beams
• Each beam covers thousands of kilometers

• Ensures reliable service outside spot beams in low-traffic areas

Note: The latest global coverage footprint is available at www.kvh.com/htscoverage.

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OTA Beam Map

Within the footprint of every satellite beam, an acquisition signaling carrier delivers an over-the-
air (OTA) beam map to all subscribers on the network. This map contains the latest coverage
footprints and tracking parameters of all service beams, ensuring HTS antennas will be able to
lock onto an available satellite and connect wherever the vessel travels within the global service
area.

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Satellite Network Infrastructure

Each satellite in the network is linked to one of the network's regional hubs installed at a teleport
(aka, "Land Earth Station"). All hubs are controlled by the Network Operations Center (NOC),
which monitors and manages the network.

Note: Although the teleport's antenna is far less susceptible to blockage than mobile antennas,
it still requires a line of sight to the satellite. Therefore, severe weather at the hub's location can
potentially cause a temporary service outage.

Automatic Beam Switching

The vessel's antenna switches among beams automatically, as directed by the hub. While
traversing beams, the vessel enjoys seamless communications. There is no interruption in
service.

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Frequency Ranges
The satellites' transponders transmit and receive on the following frequency ranges:

• Forward Link: 10.95-12.75 GHz

• Return Link: 14.0-14.5 GHz

Note: KVH's V-IP Series antennas can only receive signals down to 11.7 GHz. HTS Series
antennas are equipped with wideband RF feed components that support the extended
frequency range of HTS satellite signals.

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Dynamic Communications
Each vessel's connection to the hub is dynamically optimized for the current conditions (signal
strength degrades in bad weather and at the edge of the beam). The HTS network uses the
following technologies to make this possible:

Forward link
• DVB-S2 standard

• ACM (Adaptive Coding and Modulation)

Return link
• A-TDMA (Adaptive Time Division Multiple Access) protocol

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Internet Egress
All data traffic is routed over a private terrestrial network to one of three points of Internet egress
(North America, Europe, or Asia) via a KVH MegaPOP (point-of-presence access point). Its
firewalls, traffic shapers, and multiple forms of threat blocking provide cybersecurity protection.

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HTS Series Antennas

TracPhone HTS series antenna systems provide the satellite link between the vessel and the
mini-VSAT Broadband HTS service. The system consists of two main components:

• Antenna: Using its integrated GPS, advanced reflector technology, and gyro
stabilization, the antenna automatically locates and tracks the satellite, even in rough
seas.

• Integrated CommBox Modem (ICM): The transceiver and "brain" of the system, the
ICM processes and routes all incoming and outgoing data traffic between the onboard
network and the satellite.

Note: Complete details about the TracPhone antenna are provided in the eLearning course for
each antenna model.

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Model Differences
KVH offers three HTS antenna models to meet customer needs.

TracPhone V3-HTS
• Compact 39.4 cm (15.5") diameter dome, 11.3 kg (25 lbs)

• Elevation range: 7.7° to 75°

• Max. data speeds*: 5 Mbps down, 2 Mbps up

• High-speed data channel

• Single phone line

• IP-MobileCast services not available

TracPhone V7-HTS
• 66.6 cm (26.1") diameter dome, 26.1 kg (57.6 lbs)

• Elevation range: -24° to 119°, tracks directly overhead, low on horizon

• Max. data speeds*: 10 Mbps down, 3 Mbps up

• High-speed and Unlimited data channels

• Additional phone lines available

• Compatible with IP-MobileCast services

TracPhone V11-HTS
• 1.2 m (48.8") diameter dome, 109 kg (240 lbs)

• Dual-mode antenna accesses C-band satellites, in addition to Ku-band,

for global coverage (except Arctic regions)

• Elevation range: -24° to 119°, tracks directly overhead, low on horizon

• Max. data speeds*: 20 Mbps down, 3 Mbps up

• High-speed and Unlimited data channels

• Additional phone lines available

• Compatible with IP-MobileCast services

* Data rates are rate plan maximums and may vary in different regions and under different conditions.

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ICM Installation
Installation Guidelines
Before you start to install the ICM, you need to select a suitable mounting location. Consider the
following guidelines:

• Select a dry and well ventilated area away from heat or salt spray.

• Ensure the front panel will be easily accessible.

• Leave plenty of room at the rear panel to accommodate the cables with service loops.

• Select a location within 100 ft (30 m) of the antenna to use the supplied power/data
cable. Or order a longer cable from KVH.

• Ensure the location will provide adequate WiFi reception. Do not install in an area
surrounded by metal or near any electrical devices that emit RF noise.

Note: Establishing a wireless connection onboard a steel vessel might require a special WAP
and advanced networking expertise.

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Mounting Options
There are two options for mounting the ICM:

• Equipment rack: The ICM is sized to fit a standard 19" (48.26 cm) equipment rack,
occupying 2U of space.

• Horizontal surface: "L" brackets are supplied in the kitpack for mounting to a horizontal
surface.

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Strain-relief Bracket
Be sure to attach the strain-relief bracket to the back of the ICM. Once you have connected all
of the cables, secure them to the bracket using tie-wraps.

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Rear Panel Connections

AC Power
100-240 VAC, 50-60 Hz power input

Ground Lugs
Connect either to ship's ground to ground the ICM

Wi-Fi
Connect the two Wi-Fi antennas

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Maintenance Port
Not used in the field; reserved for KVH diagnostics

Antenna Data/Power or Data

Connect the data/power cable (V7-HTS, V3-HTS) or data cable (V11-HTS) wires from the
antenna

NMEA 0183
Connect a NMEA 0183 talker to provide heading data to the antenna (required)

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Not Used
Do not connect anything to these ports

Voice Lines
Connect vessel phone(s); line 2 is optional (available for V7-HTS and V11-HTS only)

B1 and B2 Ports
Connect the supplied jumper cable to enable modem communications

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USB Ports
Not used; use the front panel USB for software upgrades

TX RF Port (J2)
Connect the transmit (TX) cable from the antenna

Rx RF Port (J1)
Connect the receive (RX) cable from the antenna

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Rx RF Port (J4)
Not used; connect the supplied RF terminator

User Ethernet Ports

Connect to vessel network device(s); configuration varies by customer

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Antenna Cables
Three cables from the TracPhone antenna connect to the back of the ICM:

• Power/Data (V7-HTS, V3-HTS) or Data (V11-HTS)

• Transmit (TX) RF

• Receive (RX) RF

Note: Complete details about installing the TracPhone antenna are provided in the eLearning
course for each antenna model.

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NMEA Heading Input

The HTS antenna requires a vessel heading input. Connect any NMEA 0183 talker to the 2-
position terminal strip connector, as shown here. Then plug the terminal strip connector into the
back of the ICM.

Make sure the NMEA talker is configured to transmit any one (and just one) of the following
heading messages at 4800 baud:

• $--HDG

• $--HDM

• $--HDT

• $--OSD

• $--THS

• $--VHW

IMPORTANT! The ICM cannot accept heading messages that conform to the NMEA 2000
standard.

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Heading Message Verification

Make sure the message includes the checksum, identifiable by a *xx field at the end of the data
sentence.

You can check the message supplied by the NMEA 0183 talker by connecting its output to your
laptop using an RS422-to-USB adapter and viewing its data stream using PuTTY,
HyperTerminal, or other terminal emulator.

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Optional Position Input

If desired, you can provide a position input to serve as a backup to the antenna's internal GPS.
The ICM can accept a $--RMC message from a NMEA 0183 talker.

To supply both heading and position to the ICM, you can either connect a NMEA 0183 talker
that transmits both messages, or connect two devices using a NMEA data multiplexer.

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AC Power Supply
The ICM is powered from the vessel's AC power supply. Generally, there are three options for
connecting AC power.

Single Phase AC Power

The ICM is designed to run on 3-wire single-phase AC power. Voltage between hot-neutral and
hot-ground should each measure between 100-240 VAC.

Two Phase Power with Leakage Current

The ICM will function normally, but a small amount of current will leak onto ship's ground.

IMPORTANT! Get permission from the owner or ship's electrician before running the system on
two-phase power.

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Two Phase Power with Isolation Transformer

If the vessel is limited to two-phase power, and leakage current is unacceptable, install an
isolation transformer.

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Grounding
Perform the following steps to properly ground the ICM.

1. Run a ground wire from the ICM rear panel to ship's ground.

2. Once all wiring is complete, plug the ICM power cable into vessel AC power.

3. Before you turn on the system, measure the difference in potential between the ICM
chassis and ship's ground. Make sure it does not exceed 2 VAC and 2 VDC.

WARNING! Failure to ground the ICM properly to ship's ground will cause an unsafe
floating ground condition, risking damage to the system and electric shock, potentially
resulting in DEATH!

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Startup and Setup

Turning On the System
Follow these steps to turn on the system:

1. Make sure the antenna has a clear, unobstructed view of the sky.

2. Apply vessel power to all system components.

3. Press the power button on the front of the ICM.

4. Wait five minutes for the system to initialize.

5. Turn on the network device(s).

CAUTION! Make sure everyone above decks stays the minimum safe distance away from
the antenna to avoid RF radiation exposure.

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Antenna Startup
During startup, the system runs a self test routine then takes the following steps to connect to
the mini-VSAT Broadband service.

GPS Acquisition
During initialization, the antenna acquires a GPS fix and sends the vessel's position to the ICM.

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Satellite Selection
The ICM's built-in modem identifies which service satellite the antenna should track at the
current location.

Satellite Search
The antenna searches the sky for the selected satellite.

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Satellite Tracking
When the antenna finds the satellite, it begins tracking it, even while the vessel is in motion.

Service Connection
The ICM's modem connects to the hub via the satellite link and logs into the mini-VSAT
Broadband service. The system is now ready for use!

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Accessing the Web Interface

The ICM offers a local web interface, which you can use to check system status, update
software, and configure all aspects of the system. Follow these steps to access the web
interface:

1. Connect your laptop PC to the "User Ethernet 1" port on the back of the ICM using a
standard straight-through Ethernet cable.

2. Turn off the Wi-Fi on your laptop.

3. Open a web browser and enter the following address: minivsat.kvh.

Note: If the web interface does not appear, enter the ICM's IP address instead. You can find
this address on the ICM's front panel LCD. Go to Settings > Network Settings > IP Assignments.
The default IP address is 192.168.6.1 or 192.168.5.1, depending on antenna model.

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Web Interface Home Page

The Home page of the web interface provides a snapshot of the system's status.

My VSAT Status
• Connection status of modem; Online = connected to the mini-VSAT Broadband service

• SNR (signal-to-noise ratio); quality of received satellite signal

• Status of no-transmit zones (explained later in this lesson)

• Antenna state; Tracking, Searching, Initializing, etc.

• Satellite longitude (orbital slot) and beam selected for tracking

My Phone
• Status of the system's connection to the enhanced voice service; "Online & Ready"
indicates a good connection; "Unable to Connect" indicates an account or activation
error (also displayed during startup)

• General status of the phone line(s)

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Real-time Vessel & VSAT Satellite Display

• Graphical representation of the antenna's pointing direction relative to the bow of the
vessel

• Vessel's GPS position, and indication of which GPS source is in use

• True heading (from external NMEA device)

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Web Interface Customization

Following system installation, the web interface should be customized to the customer's
preferences. Set the following items on the Settings tab of the web interface.

Administrator Password
The administrator password is required to make any changes to the system's configuration. The
default is "password". Change this password to something unique.

Vessel Name
Enter the name of the vessel. The vessel name is displayed on the home page and in all
support communications.

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Phone Line Names

Assign a name (i.e., location) to each active phone line. The phone line names are displayed on
the home page and in all support communications.

Note: If the system is a V3-HTS, which is limited to a single phone line, you might want to enter
"Not Used" for Line 2.

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iPhone App
You can also view status information on an iPhone® using the mini-VSAT Broadband app. You
can download this app for free from the Apple iTunes® App Store.

The app allows you to view status information, download diagnostic logs, and update the
system software.

Follow these steps to connect the app to the ICM:

1. Select the KVH-<ICM serial number> device from your iPhone's Wi-Fi settings.
(Example: KVH-180100937)

2. Launch the app and enter the ICM's Wi-Fi IP address on its System Settings page.

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Front Panel Menu

You can view status information on the front panel of the ICM as well. Four buttons allow you to
navigate the menu and select options.

Note: Explanations of all status fields are provided in the Troubleshooting section of the
system's Help (e.g., www.kvh.com/v7htshelp).

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No-Transmit Zones
The TracPhone antenna transmits radio frequency (RF) energy that is potentially harmful.
Therefore, the antenna should be mounted well above any areas accessible to passengers or
crew.

If mounting the antenna near an accessible area is unavoidable, you can configure up to two
no-transmit zones to prevent transmissions in hazardous directions. Whenever the antenna
points within a configured no-transmit zone, its transmitter will be inhibited.

IMPORTANT! The RF radiation hazard area varies among antenna models, since each
TracPhone antenna has its own elevation range and transmitter power level. Complete details
are provided in the eLearning course for each antenna model.

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Determining Zone Ranges

To program a no-transmit zone in the system, you first need to determine the necessary
range(s) in degrees.

Azimuth Range
• Azimuths are relative to the antenna's Forward arrow, pointing toward the bow.

• Set the azimuths in clockwise order.

• Range must span at least 5 degrees.

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Elevation Range
• Only applies to V7-HTS and V11-HTS. V3-HTS no-transmit zones are limited to
azimuth range only.

• Set the elevations in ascending order.

• Range must span at least 5 degrees.

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Setting No-Transmit Zones

Follow these steps to configure no-transmit zones:

1. At the web interface, click the Settings tab. Then click No-Transmit Zones.

2. Click Edit.

3. If the Login window appears, log in with the administrator password.

4. Make sure Enforce Zones is selected.

5. Enter the ranges for Zone 1 and Zone 2.

6. Click Save Settings.

7. At the confirmation message, click Save.

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Tracking Avoidance Zones

In an ideal installation, the antenna has a clear view of the sky in all directions and no other
radiating equipment is nearby. However, an ideal installation is not always achievable,
especially on smaller vessels.

Tracking avoidance zones allow you to define areas where partial blockage or RF interference
are likely to cause marginal reception or intermittent performance. If the antenna starts tracking
a satellite in the direction of a tracking avoidance zone, it will switch to a different satellite if one
is available.

Taking a couple minutes to set up tracking avoidance zones can make a huge difference in the
antenna's performance and customer satisfaction!

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Setting Tracking Avoidance Zones

Follow these steps to configure a tracking avoidance zone.

1. At the web interface, click the Settings tab. Then click Tracking Avoidance Zones.

2. Click Edit.

3. If the Login window appears, log in with the administrator password.

4. Enter the azimuth and elevation range for the zone. Then select Enabled.

5. In the Time in Zone box, enter the maximum number of minutes during which the
antenna will be allowed to track within the zone. This precludes switching in cases when
the antenna is simply passing through a zone while the vessel is turning.

6. Click Save Settings.

7. At the confirmation message, click Save.

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Modem Commissioning
The ICM's modem must be commissioned by the NOC prior to use. This process will determine
the 1 dB compression point of the antenna's BUC(s) (block up-converter) and set the maximum
transmit power.

Follow these steps to commission the modem:

1. Fill out the Modem Commissioning Worksheet provided in the Welcome Kit. You will find
all requested information on the ICM's web interface.

2. Make sure the antenna is tracking the satellite and the modem is online.

3. Call KVH Technical Support. KVH will coordinate with the NOC to complete the
commissioning steps over the air.

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Additional Configuration Steps

You will need to perform these additional configuration steps at the web interface following
system installation:

• Update the system software, if necessary.

• Configure the network.

Note: Complete details for these configuration steps will be covered in future lessons.

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Testing the System

Following installation, perform the following steps to test the system for proper operation:

1. Enter the following address in your web browser: http://test.minivsat.net.

2. Verify that the Welcome page (shown here) appears. This page can be viewed even if
the system has not been activated yet.

3. Turn on all other electronic equipment above deck within the proximity of the antenna.
Verify that the system continues to operate without any degradation in performance.

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Service Activation
Before the customer can use the system, it must be activated for the mini-VSAT Broadband
service. Activation details are provided on the KVH website at www.kvh.com/mvbservice.

In addition to the activation form(s) from the customer, KVH must receive a completed
Installation Checklist from you. Following installation, fill out this form and send it to KVH to
certify the quality of your installation. You can find this form in the welcome kit or on the KVH
Partner Portal.

Note: If the installation is managed by KVH's Field Service department, you might need to
complete a section of the Installation Record instead.

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Educating the Customer

Following installation and testing, give the Welcome Kit to the customer and make sure they
know the following:

• Basic system operation

• Minimum safe distance to avoid RF radiation exposure

• Location of any no-transmit and tracking avoidance zones

• Factors that affect satellite communications (blockage, grit on radome, severe weather)

• Service coverage area (www.kvh.com/htscoverage)

• End User Agreement (www.kvh.com/mvbcustomercenter)

• Address of the ICM's web interface

• Administrator password

• Location of the Help (Support page of the web interface)

• Tools available at mini-VSAT Manager (www.mykvh.com)

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Voice Connections
VoIP Prioritization
KVH's enhanced voice service – voice-over-IP (VoIP) optimized for satellite communications –
allows customers to make and receive calls via the TracPhone system and the mini-VSAT
Broadband service.

Voice traffic is given priority on the network over standard Internet data to ensure the highest
quality voice connections at all times.

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How the Voice Service Works

Calls from the ship are routed as follows.

Step 1
The phone sends the phone number to the ICM as an analog signal.

Step 2
The ICM converts the signal into digital voice-over-IP (VoIP) data.

Step 3
The TracPhone antenna transmits the data over the mini-VSAT Broadband network to an
Internet-based SIP (session initiation protocol) server.

Step 4
The digital VoIP data is converted back into analog.

Step 5
The analog signal is routed via a proxy server to the appropriate public switched telephone
network (PSTN).

Step 6
The telephone network's carrier completes the call to ring the desired shore phone line.

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Connecting Phones
Connect the vessel's analog phone(s) or PABX to the "Voice Line" phone jacks on the ICM.

Customers may choose the country code and area code of the vessel phone number(s) during
activation. Line 1 is the main number.

Note: V7-HTS and V11-HTS customers can connect a second line for an additional monthly
fee. V3-HTS is limited to a single phone line.

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Placing a Call from the Vessel

Perform these steps to place a call from the vessel:

1. Make sure the TracPhone system is online.

2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone. If
you don't, check the phone line status on the ICM web interface's Home page.

3. Dial the phone number you wish to call.

Note: Remember, when you place a call, your voice travels to a satellite in space then back to
Earth. This transit will cause a delay (approximately 1/2 second) in your conversation.

Note: For information on call charges, refer to the rate sheets available at
www.kvh.com/mvbservice.

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Dialing Sequences
The dialing sequence you use to place a call depends on the vessel's Line 1 phone number.

To call a number outside the country assigned to Line 1, dial:

<international prefix> +

<country code> +

<area code> +

<local phone number>

To call a number within the country assigned to Line 1, dial:

<area code> +

<local phone number>

To call a number within the country and area code assigned to Line 1, dial:
<local phone number>

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Calls to the Vessel's Phone Number

People on shore who call the vessel are billed international and long-distance charges based on
the vessel’s phone number, and not on the location of the vessel. Therefore, when setting up
phone numbers during activation, it is advisable for customers to select the same country code
and area/city code that they use at home (an additional fee will apply). This will allow family,
friends, and business associates in that region to call the vessel as an in-country call.

In the example shown here, people in L.A. who call the vessel's U.S.-based phone number will
not be charged international fees.

Note: Only V7-HTS and V11-HTS support a second phone line.

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Calls to Virtual Numbers

For an additional fee, KVH offers customers the ability to assign up to five virtual phone
numbers to each vessel phone line. Each of these numbers can be set up with a different
country code and area/city code, allowing people within those regions to avoid international or
long-distance charges when they call the vessel.

In the example shown here, the customer's company has offices in Tokyo and Melbourne.
Therefore, they set up Japanese and Australian virtual numbers so that their employees can call
the vessel without running up an international phone bill.

To set up virtual numbers, customers need to call KVH’s Airtime Services Department.

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Accessing a Voice Account

Customers can manage various aspects of their voice account online at KVH's Enhanced VoIP
Service Account Center.

Go to https://kvh.myaccountcenter.net and log in with the customer's primary phone number

and PIN (provided during service activation).

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Voice Account Self Service

While logged into the Enhanced VoIP Service Account Center, customers can do the following:

• Check account information

• View call history

• Listen to voicemail messages

• Manage calling features, such as Call Forwarding and Call Blocking

Customers can easily access all of these features from the main "My Information" page.

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Additional Phone Lines

(V7-HTS and V11-HTS Only)

If the vessel requires more than two phone lines, you may install a multimedia terminal adapter
(MTAs) to enable two additional lines. This allows the system to sustain three or more
simultaneous calls. An additional monthly fee applies to each additional line.

Note: Only lines 1 and 2 are prioritized over general data traffic.

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Crew Calling
(V7-HTS and V11-HTS Only)

KVH's crew calling service allows crew and charter passengers to place ship-to-shore calls
using prepaid calling cards. KVH tracks crew usage separately from the ship's standard phone
service. There are two options:

• Install the Crew Calling Gateway - Connect the Gateway to one of the ICM's User
Ethernet ports.

• Enable crew calling service on an existing voice line - Contact KVH Network Services
([email protected]) for details.

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Network Connections
HTS Data Channels
The TracPhone system provides three separate data channels to/from the vessel. The first
channel is for VoIP (voice over IP) data, which is given the highest priority on the HTS network.

The other two channels are for Internet data:

• High-speed: Fastest possible speeds; uses Open airtime plan that includes an allotment
of data usage; overage charges apply

• Unlimited (V7-HTS and V11-HTS only): Minimal speeds; uses Fixed-rate airtime plan

During a V7-HTS or V11-HTS service activation, the customer must choose both a High Speed
rate plan and an Unlimited Use rate plan. Data usage over each channel gets counted against
the plan associated with it. As you will learn in this lesson, ICM network configurations and data
management tools are available to help the customer manage data usage over each channel.

* Unlimited channel not available on V3-HTS

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ICM Network Connections

The ICM includes four Ethernet ports and a built-in wireless access point (WAP) that can be
configured in a variety of ways to meet your customer's needs.

Note: The range of the ICM's WAP depends on the layout and structure of the vessel. For
example, wireless signals degrade when passing through bulkheads and near metal masses.

The ICM's built-in router assigns IP addresses to all connected devices that are set up for
DHCP addressing.

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Selecting a Network Configuration

The most common configurations can be selected directly from the ICM's web interface. Go to
Settings > Network Settings.

The network configuration can also be set online at the mini-VSAT Manager (www.mykvh.com).
Login credentials for myKVH are provided to the customer following activation.

If none of these configurations meet your customer's needs, KVH can set up a custom
configuration. Ask the customer to contact KVH Network Services at
[email protected].

V7-HTS or V11-HTS V3-HTS

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V7-HTS, V11-HTS: Standard Configuration

The Standard configuration is the ICM's default setting. Ethernet port 1 provides unlimited
Internet access (over the Unlimited channel) with no user logins or controls. Ports 2-4 and the
built-in Wi-Fi require a user login and provide high-speed Internet access (over the High-speed
channel).

Ports LAN Access Gateway

1 Unlimited Unrestricted 192.168.5.1

2-4, Wi-Fi High-speed Controlled 192.168.6.1

Devices connecting to port 1 will connect to the 192.168.5.0/24 Unlimited LAN (local area
network), while devices connecting to ports 2-4 and the built-in Wi-Fi will connect to the
192.168.6.0/24 High-speed LAN.

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V7-HTS, V11-HTS: Static IP Configuration

The Static IP configuration is identical to Standard with one exception: Ethernet port 4 is
reserved for an optional KVH service, such as Global Static IP, an external MTA, or a Crew
Calling Gateway.

Ports LAN Access Gateway

1 Unlimited Unrestricted 192.168.5.1

2-3, Wi-Fi High-speed Controlled 192.168.6.1

4 Accessory Unrestricted Custom

Note: Data on the Accessory LAN is sent over the Unlimited channel.

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V7-HTS, V11-HTS: Open Access Configuration

The Open Access configuration is identical to Static IP with one exception: Internet access is
unrestricted on both Unlimited and High-speed LANs. Data allocations set up in mini-VSAT
Manager are ignored.

Ports LAN Access Gateway

1 Unlimited Unrestricted 192.168.5.1

2-3, Wi-Fi High-speed Unrestricted 192.168.6.1

4 Accessory Unrestricted Custom

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V3-HTS: Standard Configuration

The Standard configuration is the ICM's default setting. Ethernet ports 1-4 and the built-in Wi-Fi
provide high-speed Internet access with no user logins or controls.

Ports LAN Access Gateway

1-4, Wi-Fi High-speed Unrestricted 192.168.5.1

Devices connecting to ports 1-4 and the built-in Wi-Fi will connect to the 192.168.5.0/24 High-
speed LAN (local area network).

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V3-HTS: Static IP Configuration

The Static IP configuration is identical to Standard with one exception: Ethernet port 4 is
reserved for an optional KVH service, such as Global Static IP.

Ports LAN Access Gateway

1-3, Wi-Fi High-speed Unrestricted 192.168.5.1

4 Accessory Unrestricted Custom

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V3-HTS: Access Control Configuration

The Access Control configuration is identical to Static IP with one exception: Internet access
requires a user login.

Ports LAN Access Gateway

1-3, Wi-Fi High-speed Controlled 192.168.5.1

4 Accessory Unrestricted Custom

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Setting Up Users and Allocations

Access-controlled LANs require users to log in with a password before connecting to the
Internet.

The customer can set up user names and passwords, as well as daily, weekly, or monthly data
allocations for each user, at the myKVH mini-VSAT Manager (www.mykvh.com).

Note: Refer to the myKVH mini-VSAT Manager video course for details.

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Testing the High-speed LAN

Since the customer might not be available during installation, a technician login is available,
allowing you to test access-controlled High-speed LAN connections:

• Username: installer

• Password: <ICM serial number>

Note: A minimal amount of data is allocated to this user, as it is provided for testing purposes
only.

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Global Static IP Service

With a Global Static IP address assigned to a network device onboard the vessel, parties on
shore can access that device directly over the Internet. This setup has the following key
advantages for commercial ships:

• Enables remote monitoring and IT management from shore

• Allows a vessel computer to access a secure VPN (virtual private network)

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Static IP Setup
Customers request Global Static IP service by filling out the online form available at
www.kvh.com/staticip. (An additional monthly fee will apply.) The TracPhone system must be
activated and it must remain online throughout the 24-hour setup period.

When the customer receives an email from KVH confirming that the static IP address has been
set up, the desired network device can be configured with the static IP data provided in the
email.

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ICM Wi-Fi Settings

The ICM ships from the factory with its built-in WAP disabled. To enable and configure the
wireless connection from the ICM's web interface, go to Settings > Network Settings. Wi-Fi
settings can also be set online at the mini-VSAT Manager (www.mykvh.com).

IMPORTANT! Be sure to select a security type and set a password to protect the network from
outside intrusion.

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ICM LAN Settings

If the ICM's default IP address settings conflict with another onboard network, you can change
them at the ICM's web interface. Go to Settings > Network Settings.

V7-HTS, V11-HTS
By default, the High-speed LAN has a gateway address of 192.168.6.1 and assigns IP
addresses in the 192.168.6.50-150 range.

Note: The Unlimited LAN's settings (192.168.5.0/24) cannot be changed at the web interface. If
you need to change them, contact KVH Technical Support.

V3-HTS
By default, the High-speed LAN has a gateway address of 192.168.5.1 and assigns IP
addresses in the 192.168.5.50-150 range.

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Local Web Caching

A web cache on the ICM temporarily stores the content of web pages the user visits, so they will
load faster on subsequent visits. This local web cache should stay enabled to save bandwidth
and ensure the best possible web browsing experience. However, if you suspect it is preventing
a website from loading properly, you can disable it at the ICM's web interface. Go to Settings >
Network Settings.

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Minimizing Data Usage

The configurations of operating systems, web browsers, and applications generally assume an
unlimited, always-on broadband connection. So they will often try to connect to the Internet on
their own to download updates and transfer files. They will also operate without any regard to
the amount of traffic they generate to perform routine tasks.

To eliminate unnecessary background activity and minimize the amount of data consumed,
customers should follow the guidelines provided in Tips for Minimizing Data Usage, one of the
topics available in the ICM's Help (see topic under Data Connections at
www.kvh.com/v7htshelp).

IMPORTANT! The customer is responsible for all data transferred to/from the vessel, including
inadvertent downloads by applications running in the background.

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Usage Alerts
At the mini-VSAT Manager (www.mykvh.com), the customer can set up automatic email and/or
SMS text alerts to notify when data usage reaches certain thresholds. Alerts can be sent when
the vessel has consumed a certain percentage of its monthly allowance and/or when usage
exceeds that allowance by a certain amount.

Note: Refer to the myKVH mini-VSAT Manager video course for details.

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Troubleshooting
Basic Troubleshooting
Follow these initial steps to troubleshoot any type of system problem:

1. Check the status indicators on the front of the ICM. Look for an error message on the
web interface or iPhone app.

2. If the antenna cannot find the satellite, check for blockage around the antenna. Also
make sure the vessel is located in the HTS coverage area (see
www.kvh.com/htscoverage).

3. Try to connect to the KVH test page (test.minivsat.net). If you can, but can't access the
Internet, contact KVH Technical Support. The account might not be activated.

4. Ensure all components are powered up and wired properly (refer to the Installation
Guide).

5. Make sure the system is running the latest version of software.

6. Restart the system.

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Sat Finder
The mini-VSAT Broadband iPhone app includes the SatTrac® Satellite Locater. This handy tool
uses your device's camera to display the location of satellites in the sky, which can be helpful
when checking for possible blockage.

To launch the tool, tap the Sat Find button in the upper-right corner of the app. For details on
how to use the tool, tap the information (i) button within the tool.

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ICM Front Panel

When the antenna is functioning normally and connected to the mini-VSAT Broadband network,
all three status lights should be lit green, and the display should show "Online Tracking." If one
of the status lights is not lit green, check the display for an error message.

Control Unit

Color Indication

Green Normal, good input power

Green, flashing Initializing

Orange Warning - check message

Red Error - check message

Antenna

Color Indication

Green Tracking

Green, flashing Searching or initializing

Orange Warning - check message

Red Error - check message

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Modem

Color Indication

Green Online

Green, flashing Initializing

Orange Offline

Red No modem connection, check cable

Red, flashing Modem not communicating

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ICM Web Page and App

As explained in earlier lessons, you can find system status information on the ICM's web
interface and iPhone app. Any errors will be reported on the Home and Support pages of the
web interface and the app, in addition to the ICM's front panel display.

Note: View the Error Messages List provided with this course to read a description of each
possible error message (for informational purposes only - you do not need to know the details of
any individual error messages to pass the certification exam).

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Restarting the Hardware

If you cannot find the cause of a system problem, you might try restarting it to see if the problem
clears during startup. You can restart the following components from the Support page of the
ICM's web interface:

• Antenna

• MTA (built-in VoIP device)

• All (entire system)

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Voice Checks
In addition to the basics, follow these steps if you can access the Internet but cannot make a
voice call:

1. Check the phone number. Make sure you're dialing the appropriate international prefix
and country code, if necessary (see the Voice Connections lesson for details).

2. Check the My Phone status on the web interface. If it shows "Unable to Register Voice
Service," contact KVH Technical Support. There might be an account issue.

3. Restart the MTA.

4. Dial ***1 on the phone. You should hear the MTA's IP address. If you hear "0.0.0.0," the
MTA has not received an IP address. Contact KVH Technical Support.

5. Check the phone's connection to the ICM.

6. Replace the phone.

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Data Checks
In addition to the basics, follow these steps if you cannot access the Internet:

1. Ensure the computer's TCP/IP properties are configured properly (DHCP or static).

2. Connect your computer directly to the "User Ethernet 1" port on the back of the ICM and
restart the computer. If you can then access the Internet, there is a problem with the
vessel's local area network.

3. Check the network connections using the Ping command, as described on the next
page.

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Ping Command
The Ping command allows you to check an onboard computer's connection to the ICM, as well
as to the Internet. Enter ping commands at your PC's command prompt. (To get to the
command prompt, press Windows Logo key + R, then enter "cmd".)

To check the ICM connection, enter ping <IP Address>. You can find the ICM's IP address in
the LCD menu. Make sure no packets are lost. Normal response time is < 10 ms.

To check the Internet connection, enter ping 4.2.2.1. Make sure no packets are lost. Normal
response time is < 900 ms.

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Operational Log
You can capture an operational log at any time from the Support page of the web interface or
iPhone app. This log is extremely valuable for troubleshooting, as it records all messages
generated by the antenna. You can also save the log as a text file, which you can email to KVH
Technical Support for analysis.

Note: Check out the sample log file provided with this course to see the level of detail this log
provides (you do not need to know any of its details to pass the exam).

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Event Log
While the operational log captures all messages generated by the antenna within a certain
amount of time, the event log is always running in the background and keeps a historical record
of all state and error messages generated by the antenna.

Note: Alerts are system events and status messages that require no user action (informational
only). Alarms are error conditions that generally need to be fixed to restore full performance and
functionality.

You can find the event log on the Support page of the web interface or iPhone app. Like the
operational log, the event log can be saved to a file.

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System Information
You can find software versions and serial numbers on the Support page of the web interface or
Settings page of the iPhone app. Please have these numbers handy before you call KVH
Technical Support.

Antenna/ICM serial number format: YYMM#####

• First four digits = Date unit was built

• Remaining digits = Next sequential number; resets at start of each month

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KVH Tech Support

If you need help troubleshooting a system problem, or you need to order a replacement part,
please contact KVH Technical Support (24/7):

Continental U.S.A.:

• Phone: 1 866-701-7103

• Email: [email protected]

North/South America, Australasia:

• Phone: +1 401-851-3806

• Email: [email protected]

Europe, Middle East, Asia-Pacific, Africa:

• Phone: +45 45 160 180

• Email: [email protected]

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Remote Diagnostics
A Remote Support Module is built into the TracPhone V7-HTS and V11-HTS antennas. This
device is a cellular modem that allows KVH Technical Support remote access to the system's
diagnostic tools.

The Support page of the ICM's web interface will indicate when a KVH technician is accessing
the system.

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Software Versions
Whenever you install or service a TracPhone system, you should update its software to the
latest version. You can download the latest version from the KVH Partner Portal.

Compare the latest version from the portal to the ICM/Antenna software version listed on the
Updates tab of the ICM's web interface.

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Software Updates
KVH makes it easy to update the system to enhance its performance and capabilities. Even the
customer can do it. So be sure to update the software whenever you install or service an HTS
system.

Using an iPhone
If you have an iPhone, and if the ICM is enabled for wireless access, you can download and
install the update file using the mini-VSAT app.

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Using a USB Flash Drive

If you have the latest update file saved on a USB flash drive, insert it into the USB port on the
ICM's front panel. Then follow the instructions on the LCD.

Before you begin, make sure the LCD shows "Tracking" or "Searching." Also make sure the
update file is saved in the root (top-level) directory of the USB flash drive with no other .kvh files.

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Using the ICM Web Interface

You can update the software from the Updates page of the ICM's web interface.

If you already have the latest .kvh update file saved to your laptop (downloaded from the KVH
Partner Portal), upload the file. If you don't have the file yet, you can download it from KVH's
web server via the mini-VSAT Broadband connection (airtime charges will apply).

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ICM Field Replaceable Unit

The MTA Board is the only part inside the ICM that may be replaced in the field. Before you
replace a part, contact KVH Technical Support and read the instructions provided with the part.

IMPORTANT! Wear an ESD wrist strap tied to ground before you remove the ICM's cover and
handle any circuit boards. Circuit boards are static-sensitive.

Note: Complete details about replacing parts inside the TracPhone antenna are provided in the
eLearning course for each antenna model.

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