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Total Quality Management (Model QP) : CBCS Scheme

This document outlines the exam for a Total Quality Management course, including 5 modules. For each module, students can choose between two full questions worth 16 marks total. The questions cover topics like defining quality and TQM gurus, implementing ISO standards, quality leadership characteristics and ethics, collecting customer feedback, control charts, benchmarking, Failure Mode and Effects Analysis (FMEA), and more. The exam aims to assess students' understanding of key quality management methods and frameworks.
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100% found this document useful (1 vote)
441 views1 page

Total Quality Management (Model QP) : CBCS Scheme

This document outlines the exam for a Total Quality Management course, including 5 modules. For each module, students can choose between two full questions worth 16 marks total. The questions cover topics like defining quality and TQM gurus, implementing ISO standards, quality leadership characteristics and ethics, collecting customer feedback, control charts, benchmarking, Failure Mode and Effects Analysis (FMEA), and more. The exam aims to assess students' understanding of key quality management methods and frameworks.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CBCS Scheme

15ME664
USN
Sixth Semester B.E. Degree Examination, June/July 2018

Total Quality Management (Model QP)


Time: 3 hrs Max marks: 80
Note: Answer any FIVE full questions, choosing one full question from each module
Module-1
1 a. Define quality. Write a note on TQM gurus. (08 Marks)
b. What is QMS? Explain different series of standards of ISO 9000. (08 Marks)
OR
2 a. What are the obstacles in TQM implementation? (08 Marks)
b. What are the necessary steps to implement the ISO standards successfully? (08 Marks)
Module-2
3 a. Define leadership. What are the characteristics of quality leader? (08 Marks)
b. Define ethics. What are the root causes of unethical behaviour. (08 Marks)
OR
4 a. Explain Deming’s view on leadership through his fourteen points. (16 Marks)
Module-3
5 a Explain different methods of collecting voice of customers. (08 Marks)
b. What is customer satisfaction? What are the perceptions of customer about quality?
(08 Marks)
OR
6 a What is service quality? Explain its dimensions (08 Marks)
b Explain advantages and drawbacks of performance appraisal. (08 Marks)
Module-4
7 a Explain Juran trilogy. (08 Marks)
b What is statistical process control? Explain Pareto diagram. (08 Marks)
OR
8 a Explain Histogram with example. (08 Marks)
b What are control charts? Explain the procedure for preparing control charts for attributes.
(08 Marks)
Module-5
9 a Define Benchmarking. Explain Benchmarking with block diagram. (08 Marks)
b Explain QFD with example. (08 Marks)
OR
10 a Define FMEA. Explain design FMEA documentation in detail. (16 Marks)

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